#questions
1 messages · Page 579 of 1
I did that already.
Did u pray? 
Forget it 
I pray for every crate i open
Mah man 

🗿
Avoid going off-topic.Move to #chat or #pubg-mobile for chatting.
@grizzled raft
how do i become the source of zombie?
Please can you explain what you mean.
Now I send you the photo of the lens
Source of infection?
How can I do it?
@lean crescent
Maybe It is to start as a zombie @kindred acorn
Maybe u may drink the booster idk
Yeah u start off as a zombie
You start as a Zombie = You are source of infection
It is therefore random
@night cloak Use normal N maybe it can help you add last letter
@night cloak Remove 1 T
@night cloak make everything in small case
Killed 6 enemies in los leones (duo) and after that when I looked at rp mission then it's not count. What's going on !!
@tawdry basin same with me
Is there a glitch or something
@tawdry basin this is happening with everyone
Any one can help me ! ?
I just skipped the mission
PUBG should change the name to BUG G🙇
@scarlet kayak good for you 😣
It is actually smg not ar
@hazy phoenix did you tried with smgs?
@silent terraceyes
it counts?
@silent terraceyes bro i am 100%sure
well thanks then let others know♥️
@silent terraceit is stated in pinned messages
@hazy phoenix thanks I will try with smg
@somber geodeyes it will work ur welcome
nice i didn't see the pinned msgs😣 *dumb
@silent terrace always take a look at pinned messages
i will from next time ♥️
@silent terrace have a nice day
I just simply think if a guy Just Starts to exploit in game bugs how many he/she could find?
thanks! you too!
@warm current what is the email to submit video claim
i don't know what a shoutout is supposed to be, how can i do this mission?
@steady smeltit means to win a game when the other team in under 20 kills
@steady smelt win match before enemy team go up 20 kills
@hazy phoenix @outer path thanks guys, just won a game 40 to 17 and it counted, 4 more to go
@steady smeltwelcome bro
Hello, I have a problem with my audio regarding my headphones.
For my iPhone 7 plus it doesn't have a headphone jack, so I bought a dongle (2 in 1 Audio + Charge)
Up until this point whereas my headphone completely shuts off in PUBGM voicechat whenever I enable my microphone.
It switches to my iPhone mic thinking my earbuds doesn't acquire a speaker where I can talk. When I disable my mic in-game, the sound goes back to my earbuds hearing everything clearly with surround sound. I have tried many solutions but it didn't quite work. Any fix on this?
Not a iOS user so idk but someone will hopefully help u
@fervent trail i don't believe there's a solution, but if you ever find one please let me know T.T
if i use improper language will i ban or lose merit?
no
in voice-chat at least. in chat, it should just censor your messages.
if your username is extremely offensive, you could get banned (at least someone I know did)
@shell garden someone using improper language in chat will he be banned soon? i reported him.
not in voice chat he wrote bad words to me
🤔
OH, it might be a different story if they actually got reported for it. i'm honestly not sure how if any punishment will happen honestly. maybe a mod or admin could help with that.
that said I personally wouldn't worry about it too much, there are lots of terrible people on the internet and it's best to not pay much attention to their words
@fervent trail Try using an alternative Voice Chat method like discord and see if it helps
Hi admin i need to help me pls i have This problème
@night cloak he might not be banned at first but muted (cant send any message ingame), but if he repeats he will be banned
@night cloak are you on ios?
I did my Weapons Master Achievement but didnt get Weapons Master
@night cloak Is it showing Achievement Completed?
Did you knock and kill with same weapon?
Am i suppose to knock and kill with same weapon? @lean crescent
It just says Kill with weapon.
Yes , Now you have to knock and kill with same weapon @night cloak
That doesnt make sense since people have got weapon master with only killing @lean crescent
The rules have changed now , we are helpless
People have used other guns to knock and then finish them off with their supposed to weapon
I killed more than 12 enemies but it didnt count
Can anyone help me?
@lean crescent My account was banned ten years by mistake
@honest glade please note that your account is your responsibility and you agree to accept any punishment if you violate TOS intentionally or not , however there is a file claim button and the CS will help you if they think it is unfair, if they dont help dont expect us to do anything as well
U must have tried to hack @honest glade
@lean crescent I swear I didn't break the laws
@honest glade We cannot help use the File Claim option.
@honest glade sorry but staff is not affiliated with tencent and they cant help you in this situation
@acoustic hound You got the pinned messages?
Yeah
@spring void What should I do
Pubg is very strange we have to kill with smg to complete AR missions😂 😂
@spring void Excuse me, how can I call?
@acoustic hound that is a bug AR is written accidentally in place of smg
@acoustic hound no
@honest glade you cant call you have to use ingame support by using file claim option on ban popup
Ok thank you I will try good luck
@spring void for its prevention from the game how many report do we need?
for using bad words @spring void
Hey, anyone else having trouble with the los leones mission?
@night cloak Depends , If the team finds your report true merits are deducted or he is banned
@honest glade if all else fails make a new account
@plucky sequoia Read pinned messages.
@lean crescent Smg will work?
@lean crescent no deducting merits. just mute his chat or ban
@plucky sequoia Yeah it is working till now.
@astral hazel I don't want to recover my account🥺
@honest glade I know I got 7 day ban for a cheater playing with me that I didn’t know was cheating so I gotta play on alternate account. Can’t even tell my clan to watch out for it
@grizzled raft My God🥺
Avoid going off topic in support channels.
@astral hazel I did not break the laws My account was unfairly blocked
@honest glade yeah file claim should be fixed
@honest glade not sure how long it will take tho...
@astral hazel I did, wait for the answer
@astral hazel My account has been banned for ten years😢😢🙂
@honest glade Never has to file a claim so idk how long it takes nobody gave me a clear answer either
@honest glade file claim
Hello , My Twitter account has been stolen , i am joining the game and getting kicked out , cant log in again threw twitter only face book , i just added my Twitter account yesterday, i need help please my game id is 5172215337 , Please support help?
@next hare Try contacting Twitter Support if it exists . No other solution I think
I did they said its authenticated
I didn’t authenticate it
My pubg account is a high level tier and i have paid more than 4 seasons
Ask them to terminate your twitter maybe that would help to secure the account
Hi, I have linked my game to a social networking program, but the game does not support logging in and I want to unlink the game to this account.
There is no any help from pubg i can give you how much money i spended and dates when i bought UCs
And why the official pubg dont do like the Korean one when you can unlink the account
😩
That feature has been disabled to prevent account selling/trading.
Is there a seperate channel to Find Players for Lite version?
Yeah these days allot of selling and buying , anyways i need help
I dont know what to do anymore
Frank please any way you can help me
Its a 71 level account
@thin mirage No, all channels have been merged.
Hello i bought a 600 uc and a pack (pack_94) and recieved nothing after 48 hours and i have the reciept in my app store account i contacted the game support but had no answer after 24 hours
Hey guys, are some of the RP missions bugged?
@balmy cairn yap. Read pinned messages
@next hare Didn't the randoms answer you already?
@dawn plinth Contact them again, or ask a refund from the app store
Like, quick.
@balmy cairn 12 kills in Los Leones with SMG not AR
Frank I know and I tried and I apologize for being insistent but put your self in my postion twitter wont help me you get to be the good guy and help me please?
What was your issue again?
Ayyy. Thank you, folks! @night cloak / @glossy sable
@balmy cairn 
Yesterday I linked my twitter today I cant access it and when I join threw my facebook it kicks me out
On Global version?
Send screenshots.
Yes global
Frank it says they cant refund me in appstore, is there any email or a way go get an answer or should i just spam the game support lol
So I set my peek and fire settings as pressing, but then I discovered that I can move my screen when I am firing.
Cant
Okay
@dawn plinth spam game support
send them a message everyday until they reply, it usually takes nearly a week at least
@gilded citrus You have to enable peek and fire as far as I remember, send a screenshot of your settings.
Thanks for your help frank
You're welcome! 👍
Ok wait.
It some times works but other times doesn't. When im holding my peek and firing at the same time while my scope is open. @glossy sable
I didnt change my flag to Qatar I am from jordan
@gilded citrus Simply enable Peek & Open Scope :)
Lol but I don't really want to. Is there other ways.
Sup, Frank. Is it worth buying the Elite Pass?
I tried it. It's not my style.
@gilded citrus hey! Can you elaborate your problem again? I'm familiar with this kind of settings!
@next hare One thing at a time.
-
Flag: There's no Jordan anymore as the game is banned in Jordan.
-
Your issue: I don't see where is the problem.
@night cloak Right now for S8? nah
Ask in #pubg-mobile tho for more accurate tips on paid stuff
Ohhh SKI itts worthy the new stuff is amazing this season
Uh ok. So when im holding my peek or lean and firing with scope at the same time, I some times can't move my screen.
So I need to use gyro.
Did you try to put Lean Mode in "Mixed"?
Uh wait I need to try.
@gilded citrus it's a bug! It happens sometimes. For me, I'm facing it from season 7. And there is no solution!
Is it @night cloak
Franck I Use VPN to play and my issue is a can join ky account then i get kicked out it says log in from another location
@glossy sable yes, it is. You can check bug report section. People reported it several times. But, not fixed yet!
Hello how can i contact the support team in the medel east?
@next hare Your account might have been compromised, be sure to secure your social media accounts.
We do not recommend using VPN. However, you don't have the choice as it's a country ban.
When using VPN, be sure to always use the same virtual IP.
Be aware using VPN poses risks.
@noble dune Maybe ask there:
https://discord.gg/pubgm-mena
Or in-game.
Thanks @glossy sable

Franck if it is has be compromised as you have said there is no any way you can help me with?
I swear its just 24 hours back I added my Twitter account
That's called a window, @safe lily.
@next hare I didn't say it has, I said it may have.
But it might be a VPN issue too, so I don't know. Just be sure to secure your social media accounts.
@glossy sable
#bugs-review (590656549224185887) and there is more than one report!
@glossy sable bet tho bc he shot me while he wasn’t peeking
5.28 kd ace lol. stats alone would say he's clean. you should have more comprehensive proof like recording him after he killed you and replicating the "cheat" rather than just a screenshot showing nothing incriminating.
@next hare is it only connected through twitter?
@night cloak You can find it in #613267301243944960.
@safe lily Maybe you didn't see him peeking.
It's the excessive reports that make reporting take so much time to ban the actual hackers.
@night cloak Send me direct link nub
@shell garden FB & Twitter
Franck , I am sorry for bothering you I know you are just doing your job, but believe me Franck I tried everything and talked to Twitter but they only replay with the account has been authorized and I lost hope and searched for help everywhere and found the discord please Franck I dont have any other place to ask for help.
I can give you payments informations and when and the ucs I have purchased
Franck do you know how much I spend on this game I have a Korean version and I always support this game wait I will show you
@night cloak Thanks, you too 
@night cloak thanx, got it, will get to the higher ups 
@next hare But is the issue on Twitter or Facebook? I don't understand anymore.
@night cloak I'm a bot 🤖
boop, beep.
My facebook is from 2010 and connected with the game and i just added Twitter and these issues happend
@next hare Those are unneeded, delete it it's just cluttering the chat.
Focus on the issue.
@glossy sable how do you take off “Aim Assist”?
@night cloak Just disable it from Settings.
Yes 
(jk)
@glossy sable no i know you are honest person and hard worker.
can you still login to your twitter account? @next hare
Whoah it's support chat I should stop the trolling
K back to serious.
No artemis
@night cloak thanx 🤖
@next hare Log in to your Twitter account or login to the game with your Twitter account?
Both Franck
yeah lol there's no way to go about it except to get through contacting someone from twitter. how come you aren't able to recover your twitter account? did you not have a recovery email?
I had my twitter stolen years ago, and got it back within minutes. I can't remember the details though
Yes Franck
And when you log in with Twitter, you get "Logged in from another location". Right?
I cant join threw twitter but when I join threw face and play a game this message appears
@next hare does resetting password not work for twitter?
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
you still have access to the email attached to your twitter, right?
@next hare Your account has been most probably compromised.
Get to your account, use the "log out from all other locations" option in the security settings, and change your password to a stronger one.
In short, secure your social media accounts.
Twitter wont let me in In my account
Reporting is useless
@safe lily It is only if you don't.
I told you already, because of the excessive reports the process takes a lot of time, @safe lily.
If you don't care, don't complain here, you're wasting our time :)
@glossy sable have you a discord server
So Sir Franck what to do ?
@next hare Secure your account, read my message again.
Franck , I cant access my Twitter
So your account is confirmed compromised.
About your Twitter account itself we can't help you here unfortunately, we're PUBGM Support not Twitter support. Contact them here: https://help.twitter.com/en
Why There is No Season 9 Preview in Beta Version??
So it won't spoil the fun 🤗
is there a place for PMCO support?
Will season 9 comes with season 4,5 ocean treasure like this season
how on earth i can report hacker in this game?
Sa
Someone else is entering my account I changed the social media passwords are still the same. Could you help?
@mighty stump theres 1 more linked to your acc which is his acc
So how can I do it. I'm the victim.
@warped viper Contact them by email for fastest response about PMCO.
Read the pinned messages, it should answer most of your questions.
@edgy trail Depends on the S9 theme.
@mighty stump Contact the social media's Customer Support.
Hello, @coral nacelle!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
I just msged them because it was about a name change because we are also in esl and they require us to change our names
Plase i lost my accont i pupg and it this very old seson 2 i need this accont plase any bady can help me plase im very sad
Any bady plase 😭
I need help any bady 😪
@warped viper If it's for a name change, yes, email them.
The esports team email is in the pinned messages too.
@night cloak What do you mean by "lost"? Don't spam.
one last question, is it s difference in the email thats caps vc the one that not?
Is there any way we can give suggestions to implement in-game?
@glossy sable i not know bileve me
Can you help me plase
Zead what happened? xD don't spam this please
Thank you but i cant speak english good
@warped viper Just a typo, no caps for tencentgames.com.
@plush yacht Suggest me :)
@night cloak What language do you prefer? I can maybe direct you to a regional server.
@glossy sablemy language Arabice can you help me
Go to this server, they can help you in Arabic, @night cloak.
It's the official PUBGM server for MENA.
https://discord.gg/pubgm-mena
Tank you very much
You're very welcome.
Im sorry
But i cant speak thies server
@NF Gaming#6871talk me plase can you help me
Please *
Ok tank you but i sad becous you ok
Can anyone help me?
I found scripts for hacking pubg, i want to send it to tencent to prevent from hackers
My suggestion was actually about cheating as well @glossy sable
@echo radish You have been answered already, contact Hex about that.
@plush yacht Develop?
I contactes him yesterday but he didnt react on it
That's a no thanks I guess.
Okay🤷🏼♂️
guys i opened 20 red ocean crates but all i got is silver😥
Anyone here from pubg support?!
@teal cradle we can't help u with that
@night cloak explain your issue
@olive pikei know i am just telling that i have bad luck
@olive pike why a lot of people getting the 3 months ban??
What is going on with your servers?
???
@olive pike i got 3 month band and no help or support here and no body help ! and i dont use hack
any help ?!
I also got banned, but 7 days... I played with a cheater, that's what Support told me -_-
@night cloak pls what?
My comrade has never used any influence just because of a banned IP change
What should he do? He has not violated any of Tencent
Maybe VPN help? @steel tusk
Not sure if it is legal tho
You have to help us. Why don't you do that?
@harsh anchor @opal grotto @gilded helm
i got 3 month banned any help?
Hello
Helllo
How are you
Frustrated right no
i got 3 month banned any help? i didnt use hack i play with random fill team and there is hack in the team and tancent banned me and didint banned hacker !! any help
Is there any problem with the Facebook login? I can’t log in with my FB acc but the rest works perfectly fine
where is admin where is support where is customer service ??
It will be awesom if pubg mobile officials will add special emote for lvl 100 rp outfit cuz the item we get is mythic and give vibes of legendary
Please remove the hacker from game
why is no admin here !!
The pubg will lose after 2 month because of hacker i cant play any game because all them are enable magic fire .👏👏👎
I got banned 7 days because I played with a cheater, but at the same time I played against 2 or 3 in EVERY game... can you please fix your anti-cheat?
@plush yacht SAME HERE BUT I GOT 90 DAYS !! WTF OF THIS GAME
TANCENT make vip hack and buy it to players and didnt banned him and ban only normal players or players use free hack like vnhax
Wtf @night cloak
@plush yacht its true
The game should have no cheaters at all
There's no such thing as VIP hacks, @night cloak.
hello
my twitter hacked unlink /?> id 533274009
i have login
and data
who can help i
admin owner #prada
who is here ?
why i lost my money ? pubg >?
my acc hacked ? 533274009 my twitter hacked
@lime juniper
@neon patio
You should contact Twitter.
but twitter is hacked ?
Who wants to do a squad
Contact Twitter, @night cloak.
Secure your account.
thx but not working
@lime juniper My comrade has never used any influence just because of a banned IP change
What should he do? He has not violated any of Tencent
i have login with facebook
Guys I am on Emulator and FPP Is taking for ever ..6 minutes
Who ever wants to do a squad, the code is 14416139
Oh wait let me disable matching by language
Squad anyone??
Na screw this on moving to mobile
Emulator takes for ever on Fpp.
Guys make sure to atleast add
Challenging bots on Emulator wen there's not many players ..otherwise it takes for ever
@night cloak what do you mean it’s not working? When you try to reset your password by sending a recovery email, what happens?
@night cloak ?
I always played on Emulator and have 0 problems
@lime juniper hey I need help
@grim oxidewhat happened
The admin team muted me on clan requirement page for no reason 😂

Ask away?
Why don't band the hacker
What do you mean?
I mean the cheaters
Every game I play should see hacker
We always reported and I don't see any band
Cheaters are getting banned, if that's the question.
If you encounter one, report them, it's very important.
I don't like to play Pubg cause..... Watch the video
@real kite what makes u think he's cheating??? coz he killed u😅
We play for the point and in the end hacker kill me and I get -28 point we tired for get point
@night cloak No video here.
@real kite Be sure they are actually cheating and not just being good.
If they are cheating, report them.
Hello, @real kite!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
I report them but is hack VIP
Most people just prefer using the word hacks, whenever they're outplayed.. I even lost an account coz of those accusations.. never accuse a player unless u see them doing impossible moves
There's not such thing as VIP hack, @night cloak.
Why doesn’t the M16 count as AR kills in Los Leones? It’s not the first time this season that RP missions didn’t register when they should
Wait if some one hack on server
And all players take report is well banned but that hacker not banned
@real heart There's a bug.
It's actually SMG kills.
@night cloak Reports take time to be fully investigated in, due to excessive reports.
Anyone know why i have 400+ ping on eu but i have good wifi speed nothing downloading and im eu
Lol so that’s why the first drop when I had 8 AK kills it was only 3?
Y mates had same problem
Cuz I couldn’t find an AR so I had to use my SMG to survive until I could? Thanks
In the late hackers many like playing a computer
Why does every staff say that there's no such thing as a VIP hack? In almost every game, there are paid hacks which have less chance of getting you banned and with more things to use
what is meant by outfits?
Btw @kindred acorn I guess it's clothes, like you go to a dead player crate and pick his pants, shoes, whatever
Ah ok
I have 400+ ping in eu but im in eu wifi speed is good im not downloading anything on other devices and my friends have same problem
Can someone help if u know whats the problem?
@kindred acorn take the clothes of loot from the people you kill, like hat, pants etc...
@plush yacht That doesn't make much sense if you think about it.
I have account which banned since 1 month , the account was linked with facebook .. can i unlock it and link it with a new account or something like this
You can't "unlink" social media accounts.
@glossy sable I'm pretty sure it does. I don't know if you play other games (especially on PC), but paid hacks (VIP Hacks as they call it) are way better
There are VIP Hacks in GTA V, CS:GO, etc etc. People do everything for money, even if it is a scam
You can also try to see in YouTube or smth hacks for PUBG Mobile, I'm pretty sure you'll see tons of them. I can't guarantee if there are VIP for it tho
Is this normal ?
@plush yacht
I see what you mean.
So it's just a "Premium" version of the cheat, better developed.
But it's not "VIP", as a lot of people say, meaning unbannable or even sold by Tencent themselves, which makes no sense.
Hello, @green edge!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
the game full of vip hacker and tancent dothing for him
@glossy sable Exactly, I say it both ways, Premium or VIP, it is the same. What annoys me is that I was banned for 7 days because I played with a cheater 4 or 5 times in my team and I lost all my rank, and all the other dudes flying around the map and superjumping are still playing
Just report them.
And isn't because you see people using the same cheats that they're the same people.
@plush yacht i banned 90 days because random hacker play with me !! and i got banned and hacker still play !!
There's numerous bans every day.
vip hackers play everyday without banned but only free hack player banned
I always report them, but I kept playing against them until I got banned. Now I'm even more scared of being unbanned and keep playing against them
That's true @night cloak
wtf of this game
we must switch to fortnite i spend 2 much money in this game and they banned me !!!
Hi pubg mobile I am a fan of this game but after today I never play it because of the large hacker in each game I hope that all accounts hacker is closed because the game has become boring and there is no integrity in the game
Hello...my account has been banned for 6 days with no reason, it was at the end of the game and i have 22 kills, then a message appeared that your data has been changed. Pleaz guys i want to reach rank 100 before the season ends, i purchase all royale pass from season 4.Thank you.😭
Hello, @feral aspen!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
@feral aspen this game will die soon because of tons of hackers and tancent make vip hack and buy it to players
@night cloak @plush yacht @feral aspen
Report the cheaters in-game.
Complaining here won't change anything aside from cluttering the channel and thus risking a mute.
@night cloak That's not how it works
Are devs aware that pubgm is full of hackers? & each team takes a hacker with him? Plus just had a match 4 hackers random squad with an hacker in our team too like wtf whats going on
@glossy sable everyday i report hundred of hackers and they still playing without banned and i try 2 much to unbaned my account and no response !!!
Many hacks these days you should find a solution to that even if one or two people are banned there is no useful game system has become easy to penetrate must be protection from penetration better I hope that you find a solution and not we send you a video or a picture of Hack that is not good
Hello...my account has been banned for 6 days with no reason, it was at the end of the game and i have 22 kills, then a message appeared that your data has been changed. Pleaz guys i want to reach rank 100 before the season ends, i purchase all royale pass from season 4. please help me .Thank you.😭
Seriously do something witj hackers like i started the game since season 3 and before was alright but now and these days all I see hackers and I’m actually tired of reporting because you guys not doing anything please do something before the game will die soon like SERIOUSLY DO SOMETHING IM DONE WITH this
I thought I was the only one... I stopped playing for 3 seasons and when I came back I played against 4/5 cheaters in a single game
@neat igloo مضروب باند
اي شركة ما ادري شبيها
Ok i’m up helper time. 
Please do not use any other language aside from English in this channel, @neat igloo and @feral aspen. Refer to #613267301243944960 for language channels.
English only please. @feral aspen
@storm flume ok
@storm flume okay
So what help you guy’s need?
Is here any Tencent developer?
i dont think that
There are only community staff here and some nice players? @plush yacht
@still notch Then nobody can help us with what we need
Tell me what is your problem and i’ll help you as far as i can.
@plush yacht You have been answered already.
@glossy sable answer me
If i’m right I already helped you yesterday. @night cloak
@night cloak Same answer.
@still notch i spoke with customer service hundred time and no anser !!
If you are trying to contact customer service then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait. @night cloak
I didn't say anything about it, I just asked if there was any Tencent developers. There are not, so you can't do nothing.
That's why we're telling you to report in game not to spam complain here
But guess you guys just can't listen to what we tell you 🙂
hello
When it come’s to hackers just hit the report button on top we know it works. We usually get Cheaters playing dumb here trying to get their accounts back. Don’t worry i know the anti cheat system is getting better on mobile each season. I personally haven’t seen a hacker this season. For emulator it might take longer since people have better tools to cheat in the game since they have access to it via PC. In a few seasons time the Dev team should have tackled many types and forms of Cheats so in the mere future we will be cheater free. It is just a process of slowly checking off the cheat list. @plush yacht
i need some help, my account just got banned for 10 years ( 10 mins ago) for totally nothing, i srsly have done nothing illegal, i msged the support mail but its always an automatic reply, no one is helping, and its not the firsf time, even my main account got banned for nothing i swear, and no one is helping nor listening
Read 2nd paragraph. And third. @grave summit
i did bro, always an automated reply
If you are trying to contact customer service then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait. @grave summit
the weird thing is : i tried to login, it said i was banned for 10 years, i tried again, i could log in
it all happened in like only 10 mins, ban then unban
but my main was never unbanned, i srsly have done nothing, it has been banned since February and no one is helping
@still notch
Like i said it might take up to months.
I need to play on an Emulator, and unfortunately we have better hacking tools. I know there's nothing I can do except reports, but seriously: the anti-cheat should be implemented in-game and not in the emulator, since the Emulator one is useless.
i understand u, but i mean its also bots talking to me, never a human
Hello
If you scroll up you can actually see how many people suffer from this. The customer service team is probably a small amount of people. The system ban’s hundreds a day. And they also have to deal with other problems. @grave summit
can i pls pm u? i will just take 5 mins of ur time
i just wanna pm bcz of the slowmode thing, i cant type freely
Sure feel free too. But if you message me something inadequate i won’t reply. @grave summit
no no i really am polite, i just need to understand
Is there a way to get cheaters banned when they are cheating inside Training? I did the ingame report and chose others and screen recorded
@chrome pendant you have to log in 60 days in a row, not just 60 days
I was helping someone. I’m back now what you guys need?
@still notch thanks for the help, and thank you for ur time
But it i logn every day but it still 30
You must have missed a day
No problem. Have a nice day! @grave summit
If you missed a day it will stay at the highest you got to. @chrome pendant
No there is currently no way to report cheaters in practice sadly. @night cloak
Dang
So
there's no solution
If you do get to voice chat to them. Get there IGN search it up them report them via their profile. @night cloak
Couldn’t do that, they just ran away and had their vc off
I talked but they’re not dumb lol
There is actually no solution since you missed a day you will have to do it all over again. If it is a mission/quest that requires consecutively doing something. @chrome pendant
Goodluck, have a great day! No problem. @chrome pendant
It remains stuck at 37 days, i should ve had 40 and im 100% that i did not missed any day
There is actually no solution since you missed a day you will have to do it all over again. If it is a mission/quest that requires consecutively doing something. @night cloak
You have clearly missed a day since it only does that when you do.
I did not missed any day, thats the problem
Look at the problem I answered above it is completely similar. @night cloak
Bro, if i did missed a day, i wouldnt waste my time complaing here
Its a bug, im telling you
Well. That being said we can’t do anything to get that moving also. @night cloak
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned messages.
Has anyone have such control layout? Jump button overlapped with the text. Whenever the text is shown, I can't jump.
If i place button on another place, can I jump?
Maybe give it a try? @wispy fern
Your question can be answered if you conduct your own trial and error.
Yeah I can jump when jump button is on other place.
Problem is, the text is clearly overlapping left peek button and I could press the button. In case of jump, its not overlapped and sitll I can't use.
wtf is this
Please fix render bug and frame rate drop
You can't @worthy saddle
My account is banned due to violation of rules and I have not violated any rules? I am not a hacker of the game or any of its items please check my account @plush yacht @little temple @night cloak
Hackers are playing and their accounts are not blocked Why? This is not fair at all
👎🏻👎🏻👎🏻👎🏻
@worthy saddle use File Claim if you think your account is banned without any violation. And be patient it may take time
How can I do that? @wispy fern
@worthy saddle it is the on the same screen where that ban notification is
Thanks 🙏
Ok i'm back anyone need help?
If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait. @worthy saddle
Thank you very much for responding to me.❤️😍
@worthy saddle don’t pints me.
No problem. Have a great day! ❤ @worthy saddle
*ping, dude wtf don’t ping me at all I’m not a mod.
I'm sorry 😐 @night cloak
Yes. The Red one? @night cloak
Yup its there.
Hello. @night cloak
I got a problem with achievenents mission
Which one?
That bear suit one 60 days login
Did you miss a day and its stuck?
any support on?
Ok. So people had the same issue and they usually say that they missed a day. But if you think it is a bug you can do this. @night cloak
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
OG player support is on. Ask away. @mellow estuary
ban problems
for Mobile user and i dont even log so much i log maybe 30mins or 1 hr after work
All you have to do now is wait patiently i guess. But like i said you might've missed a day. 
@still notch no i am very confident not a single day
well, so no support here?
I can help you though. @mellow estuary
@still notch i got bann idk why iam not even playing so much
only 1hr or 30mins a day duing RP mission when i back from work and everything were alright yesterday
no but i deleted some pubg file by wrong while cleaning
Thats probably why your not supposed to touch the files. 
Game booster on my phone but its on my phone Redmi note 7
and it works alone once the game starts
How long is the ban?
I would highly recommend you re-download the app. And keep it clean.
How high is your RP level right now?
97
You should be able too.
Season end 09/11/2019 RP lock after 00.00 UTC 1 min after 09/11/2019 Update in 09/13/2019
tier rest and new season 09/14/2019.
i back to bronze its not 1day ban it is 1week or 10yrs 😦
every time i do it or contact them on mail robot answer me
Hi
If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait.
Hi, Do you have a problem i could help you with. @cerulean prism
Yup i have a problem that i came here that was before one week and the supporter told me u have to make a file claim and that what idid and no respond on email or in the customer service i have waiting 2weeks for response to my problem
If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait. This applies to you to. @cerulean prism
The tips i can give you are try hard and put in maximum effort if you want your account to be unbanned.
Like to do more file claim day after day
Like the missions bug it’s annoying af
Try smg. @untold anvil
@still notch its not working for any missions
Yeah why not if you want to get unbanned as fast as possible do it! @cerulean prism
Ahhh. well some guy tried it last night and said it worked.
Thanks bro for your hard work hope to you god day
No problem. Have a good day too! @cerulean prism
Also that's why it's pinned in here. @untold anvil
I suggest you try it for me rn. So i can get a mod to take it down if it's not true. @untold anvil
me and my friend just got killed by a squad of blatant boost hackers who had aimbot, speed hacks, and jumping jacks, these are their profiles
Hello, @spice plume
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Whenever I try to download the game it starts downloading....Anybody knows a fix?
Game stats? @limber wind
@lean crescent starts
Does it get stuck on compiling resources?
hey @still notch they just saying iam ban for 10years without any reasons on the msg
@lean crescent no.. It just goes to 100% and then starts downloading again from 0%
Check your internet connection? @limber wind
Can you send a ss here? @mellow estuary
@still notch yup it's working........ . Tried downloading thrice same thing happened everytime
Try restarting your phone. Then get back to me. @limber wind
Dunno just try it for me first?
Follow my steps and we might be able to resolve your problem.
Translation is yo have been banned for breaking rules but what is the rules i broke lol
@limber wind never used it
@mellow estuary im not pushing up this season iam only doing rp mission iam busy this season
@mellow estuary Use File Claim Option.
Did your new account get banned? @mellow estuary
Did you try entering the app? @limber wind
ofc that's what he told (About Ban)
Bruh. Don't cut in he's my previous cutomer lol. 
@still notch its not new i have it from season 5 and i have Elite RP S6 S7 and almost 100rp S8 but i got ban
@still notch😂 Ok I am gonna go do some other stuff till then maybe.
Hello, how can i report a hacker? (I have a video as a proof)
yea i did reinstall @still notch
You sure? @mellow estuary
@still notch I don't have any issues in the game. It's just I can't download it from playstore. It redownloads everytime.
Oh. Then playstore is the problem? @limber wind
Yea that's what I've been saying
If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait. @mellow estuary
I thought an update within the game. Well you might have to follow that up with the play store not here since we only deal with game issues. But if you gimme a few secs i can dig into your issue using my friend google. @limber wind
Hello
so i must wait after the robot reply on my msg ?
Hackers
There are five different fixes for repairing most Play Store errors. You don’t need to use all of these; try the first one and see if it fixes the problem. If it doesn’t, move to the next.
@limber wind
The five fixes are:
1.Stop the app and then wipe the Store’s cache and/or data.
2.Switch from a data connection to Wi-Fi.
3.Uninstall updates to the Play Store and update it again.
4.Refresh your Google account.
5.Register your device with Google.
Walking through these steps will resolve the majority of Play Store problems. However, we will cover some common error codes that these methods won’t fix later.
Hello, @stray cargo @umbral turret
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
@still notch ok
@still notch i cant send a video to customer service
If you don't mind i can send you a link on how to attack your problem. @limber wind
Yeah that's an old message getting copy pasted i checked yesterday they got rid of the attach feature. @umbral turret @stray cargo @lean crescent
So? I wanna report a cheater with a proof but i cant send the proof?
Basically the fixed message is above.
Yeah you can't anymore you can just talk to them.
Dear how many teams will get Qualify from South Asia Region of Club open? 32 ? Bcz I listened from somewhere that spring split Region Final 16 teams are auto invited in group stage ? @spring void
And how much kills we need right now with chicken dinner to qualify from South Asia Region? @spring void
Q: Within PMCO Fall Split, how many teams will advance from Qualifiers to Group Stages? Is the Top 100 leaderboard valid?
A- As instructed in the ingame mail that out of the 24 matches to be played in qualifiers, only Top 8 of your best matches will be selected to move onto the next stages of Quailifers to Group Stages. And as instructed in the rulebook, only 32 teams with the best Top 8 matches can advance from the Quailifers to the Group Stages. And as instructed in the rulebook (again) only best Top 24 teams can advance from Group Stages then to Regional Semi Finals. @raven sundial
So basically aim for the best possible stats and game play each match.
@still notch hello
Here you go! @hollow echo
Hacking Using Magic Bullet
Hello, @warm ivy
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Please ban him.
@still notch oh , thank you ,
To be honest i was just kidding, my acc didn't get ban lol , you know the newbies join the server and start spamming to unban their acc ! Something like that
Sorry but we do not Ban people here. We only guide players on how to attack problems they have and help them with what they need. @warm ivy
Oh ok.
@hollow echo
Please tell me how to speak with one of the senior supervisors of pubg company I have something very important I do not want help about the game I have another important thing please help me
Well you can email the CS i guess or contact in game CS. @uncut island
What is this cs
You can locate the in game one here.
There is no such thing as customer service here I have tried on all languages and for several months I have not received anything
If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait. @uncut island
I do not want to help about the game, I see the delivery of something important to the company and that for it
@still notch Please try to contact me with one of the officials that it is important why no one understands me
Is using VPN illegal?
It is strongly not recommended, @iron prairie.
I have ran into multiple cases where people have been banned due to the use of VPN also. @iron prairie
I'm having an issue with the kills with AR in Los Leones mission. I got about 11 kills and none registered.
@livid locust see pinned messages
Thanks, but that's it?
Honestly, I think a better solution is to give all of the people who bought the royale pass enough tickets to complete it. I just wasted a bunch of time for nothing.
Please avoid going off-topic. You can have unrelated conversations in #chat.
:-)
Hello friends can anyone help us to check what's the problem ? My sister account has been banned for 10 years she didn't play with any hacks
Please refer to this channel's pinned messages for further information, @hexed mirage:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
@bold siren I'm didn't understand?
Kindly read the second pinned message on this channel, @hexed mirage.
Okay know understand
But whay support pubg mobile bad?
In faq didn't fund anything helpful
I can't get there usernames but if someone out there can plz ban these goobers thx
Hello, @sacred surge
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Here you go! @hexed mirage
If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait.
Make a file claim. @steel tusk
Also read the image that i sent. And the sentence after it.
Discord staff cannot unban you. Only CS can.
hello sir, i am a very long time pubg mobile player, i am playing this game from season 2 , and i have bought royale pass for 2 time and membership 1 time, there are network issue in my area thats why i always play the game with vpn connected to india, but today i saw a messege on my lobby, that says data has been change then i saw i can't log in to my account and it says i got banned for 10 years, i have very hardworked on my account and playing the game very fairly, how can i get my account back
Please refer to subpoint 2.9 in #481198147478224896 for further information, @rain sentinel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Helpp i cant update pubgm till now
The in game update or play store one?
Look it up on google can’t update on play store. I answered a guy’s problem that was similar to yours a few hours ago. The answers are there and i know they work. @night cloak
PleAse fix your game, so many hackers on emulators and how can I rank up with so many of them just killing us right away. All I do is report and I truly feel nothing gets done. Also for the points, you need to make a system where if we report a hacker and it’s confirmed, you need to adjust our point system back
When it come’s to hackers just hit the report button on top we know it works. We usually get Cheaters playing dumb here trying to get their accounts back. Don’t worry i know the anti cheat system is getting better on mobile each season. I personally haven’t seen a hacker this season. For emulator it might take longer since people have better tools to cheat in the game since they have access to it via PC. In a few seasons time the Dev team should have tackled many types and forms of Cheats so in the mere future we will be cheater free. It is just a process of slowly checking off the cheat list. @loud kite
Good morning
Please explain to me that I have lost all rating points because of cheaters
good morn @neat igloo! Do you need any kind of help?
Do you know how to unban a pubg pc lite account ? @night cloak
Sorry for asking in wrong channels
Hello...my account has been banned with no reason, it was at the end of the game and i have 22 kills, then a message appeared that your data has been changed. Pleaz guys i want to reach rank 100 before the season ends, i purchase all royale pass from season 4.Thank you
@night cloak Go to Lite server for lite related support! Link in DM
I didn't used hacks but still they are not recovering my account
i asked why i was banned
but they said they couldn't tell as it was out of their rules
@night cloak Hello...my account has been banned with no reason, it was at the end of the game and i have 22 kills, then a message appeared that your data has been changed. Pleaz guys i want to reach rank 100 before the season ends, i purchase all royale pass from season 4.Thank you
there is another way than file cliam?@merry sandal
Why Twitter isn't blocking access
No, @neat igloo.
@night cloak check your DM! And Join PUBG PC Lite server for PUBG PC lite related support!
@merry sandal okay hank you😭
As mentioned in that message, we do not handle in-game bans.
Someone else enters my pugb mobile account via Twitter
Hi I hope to reduce my sentence to a month only because I am a man in the game and this band is caused by the penetration of my account is not my fault and this is my file number 5224849069
I hope you reduce the penalty for charging Royal Bass 9
You guys don’t handle bans
You guys don’t handle hacks or reports so i wanna know know wtf are you guys doing
Hey
Pubgm is getting raided by hackers, 4 hackers in game & one of em in my team & i reported him & tf he still not banned
Hi I hope to reduce my sentence to a month only because I am a man in the game and this band is caused by the penetration of my account is not my fault and this is my file number 5224849069
I hope you reduce the penalty for charging Royal Bass 9
@true zodiacUsers kindly note, we do not provide any help regarding account suspensions of any kind.
If users wish to know the reason of ban, they can refer to faq subpoint 2.9 in #481198147478224896 channel.
If you have any further questions related to account suspensions and require support, kindly click the File Claim button or contact the ingame customer support.
How to contact ingame customer support?
Refer to faq subpoint 6.1 in #481198147478224896 channel.
Kindly do not spam, @true zodiac.
We try aiding people with problems that are client-sided. We are only volunteers.
To whom it may concern please band this user because he violated the rule
Hello, @placid escarp!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
please, fix this mask
Then why you guys talking behalf of em 😔 the game is dying slowly...... my clan left bec of the hackers idk are we gonna take it down the hill?....
@weary mulch what is the issue?
If you aren't seeking support, @peak wadi, feel free to use the discussion channels.
Hello
@storm flume there is no benefit through reporting only
@tender grail hey there! How may I help you?
See that forehead. 😂
@storm flumewhy they don't block Twitter access
When will pubg make a stupid easy Oceania server
@tender grail kindly translate it to English!
@night cloak see the forehead
Like I know it’s takes a long time, but I got told it might be a yr
I got banned guys who will open the ban and i give him money
@weary mulch report your bug here @ #555492558428700682 !
Oke, thanks @night cloak
@tender grail
Users kindly note, we do not provide any help regarding account suspensions of any kind.
If users wish to know the reason of ban, they can refer to faq subpoint 2.9 in #481198147478224896 channel.
If you have any further questions related to account suspensions and require support, kindly click the File Claim button or contact the ingame customer support.
How to contact ingame customer support?
Refer to faq subpoint 6.1 in #481198147478224896 channel.
Heyy
You cant get your account back end of the story @tender grail
Im using hack but i love my acciunt open
That why because half of people whine after getting banned
Why block 10 years no problem 1 month must open another account 🤔
@tender grail @peak wadi
Go to #chat or #questions for any kind of discussion
😂 karbh ya sahbe ma rah efkunh
@desert thunder Unfortunately you can't unlink your social media account from pubg Mobile
@night cloakI want to prevent it from entering
@desert thunder kindly, visit the link to revoke access
@night cloakanother person enters My Account and I want it blocked by Twitter.
@harsh anchor Sir plz add request option in PUBG ROYAL PASS Plz plz plz kon agree kerta he
@steady vector bruh , tagging a community is a useless thing , also they only add request option in the first week , and also speak english
@coral leaf ok sir but plz add this request option in pubg mobile royal pass
Im not a delevoper
They already add it and its only available in the first week of royale pass season
Just wait in the royale pass season 9 first week
hi
Do I report bugs here?
Hello, !
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
@cursive spire ^
I saw some peple got this new bonus reward option but in my account which is 71 level its still not there?
How can i get this new bonus challenge reward option m
@here somebody please explain how can i get this?
Hey guys, heads up with the rp los leaone quest, there is a typo
hi guys, they gave me a ban for 10 years not fair, I play without cheats, play honestly, who can help in solving this problem? Is there a video recording of my game after which I was given a ban, the support service in the game answers with the same messages, please help
What happened to the weekly mission with AR kills in Los leonos?? No matter how many kills I(or anyone) get, it doesn't count as a progress
Plz Report and Ban this ID
Hacking aimbot, Magic Bullet, High Jump, Speed car etc
@everyone
ID-5143153050
ID-5575250620
Hello, @jovial terrace!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Try switching from Wi-Fi to cellular data @tepid stratus?
I tried but it doesn't work.
Let's see if other players have the same issue.
But when I use vpn then I can get into the game
When beta will come less than 1 week left to end this season 🙄🙄🙄🙄
@wheat stirrup Try Killing With Smgs!
Hey dear how are you i wish you in good health please i need your help because my account is banned without do anythings i don't use cheating but i need to know why account is banned
Does Ping Is Also Depend Upon Network Of The Leader Of The Squad Or The Other Player?
@bold trellis Are you Using Vpn Or Ad Blocker Or Any Third Party App?
Yeah i use ad blocker in my navigator
please help me because it's my only account in pubg mobile
Aloha, @bold trellis! What message comes up when you play the game?
first i get message of we have terminated your connection because of a data error with your client. please check network connection and try again
Hmm, what next?
@wheat stirrup you need to use smg
and i stop trying to enter to my account one day , But when i enter another message
What is that message?
i get you account is banned for violated ... 10 years
but the problems i don't using cheating tools
@bold trellis Did You Downloaded Game From Playstore Or Another Sites?
@bold trellis me 2
and it was for changing my vpn
Hey, who can I talk to about my banned account?
@night cloak What help do you need?
VPN usage isn't recommended, it can get you banned but we aren't sure. Check PINNED messages for more information.
from tencent games in my laptop and in my phone from your original google play console
@bold trellis When you try opening the game, Click on the "FILE CLAIM" option. Then, proceed further.
@night cloak Playing With Hacker Regularly Lead You How Much Time Ban?
@night cloak And My Second Question Is Does Ping Is Also Depend Upon Network Of The Leader Of The Squad Or The Other Player?
Please help me i need to recover my account
My account was banned for 3 months and I still don't know why But when I got banned I was lagging, I have a YouTube channel too and I post a lot of videos on it
@median garden Your stats will get reset and you'll be banned for 3 months, or 10 years. It really depends on the severity.
[...]
No, not really. But, for example you play with a person that has a different map than other people in your squad, it'll send you to a different lobby. So it'll lag for you.
EXAMPLE
Indian Map: 3 People
Other Map: 1 Person
Server will be set to the region near the person using a different map.
@night cloak Do you think you did something suspicious, like changing the game files to reduce lag and stuff?
@night cloak Ok Got It Thanks Mate!
@median garden No problem, have a great day ahead :)
@autumn nimbus what i need to do to get recover my account ?
@bold trellis You have to File a claim.
i have do it more than 10 try , but i talk just with robot
@bold trellis hmm... Out of so many why you ping me? 🙄
@night cloak lol same name... Cool
Well I and you have a similar name 
😏 👍
@bold trellis Just keep trying, or wait for the temperory ban to expire..
i will be wait 10 years ?
@bold trellis Your ban is 10 years?
yeah my dear
Then keep filing a claim, they will respond someday I believe. Good luck!
can i give you my id to see what is the problem ?
I did nothing but, I was lagging at the moment because my internet wasn't acting really well, I don't hack or anything and I think there's some misunderstanding, you can screen share me I'm ready for any types of tests that you guys have, I'm a YouTuber but too bad I wasn't recording when it happened
ID: 580465877
@bold trellis Unfortunately, I'm just a unofficial-helper here. I can't unban people, nor ban people.
@night cloak File a claim, I think it's because of your network that might've flooded the game servers.
@night cloak i know that but i need just to know why account is banned
I already did, but the bot is answering me and I got no answer, I'd appreciate it if I can talk to someone and I can show them my channel and hopefully they'll reconsider my situation
@bold trellis You've probably violated Tencent's Terms of Service.
The only way to contact the customer support is through the File Claim button in your case. If they don't respond, it means that you would have to wait for your ban to expire. This might be frustrating but that's the only thing I can suggest you.
@night cloak thanks i think it's issue of the robot because i don't use any cheating tools or violated but thanks for help
@bold trellis No problem, good luck & have a nice day ahead! ❤
you too my dear
is there any possible way to contact a mod or an admin or who's in charge of the bans section?
@night cloak I think you should contact the people with the Community Team / Yellow coloured role. They are official tencent employees, but I can't assure you that you'll be unbanned. As I said, just use the File Claim option, if that doesn't work then wait for your ban to expire :)
Quick question: GFX - leads to ban or not? One of my friends wants everyone to install it, I tell them not to do that, am I right?
@drifting lark GFX tool will lead to a 10 year ban, avoid it's usage else you might get banned.
And yes, you are right.
How to make him believe it?
Tell him that there are similar cases of people getting banned due to GFX tools usage. When you use certain GFX tools, you get an unfair advantage over other players. Let him know that his account can be banned aswell, if he continues the usage.
There's a big debate on my group now, we've went him thal already. He says he used it from the beginning. Maybe I should report him l?
You should report him if he continues to use GFX tool.
How can I contact the gods while they have Direct messages disabled
Some of them don't, maybe contact Kimera @ Tencent
the prophet mohammed has his direct messages disabled too
@night cloak @night cloak For both of your information Do NOT PING Community Team or DM Them use IN-Game CS for any kinda support
Hi
Current week RP missions mein there is a mission in which you have to kill 12 enemies in Los Leones with assault rifles, so, do we have to kill all 12 in one go or it is cummulative? Because I had already killed 10 enemies in los leones but it is still showing 0/12. Why is that?
I opened 10 fu**** Chest and all I received was this shi*** time to fu*** kill my self
@night cloak Check Pinned Messages
How to check those? @lean crescent
Gotcha! Thanks a lot brother.
Cheers!! Have a good one
@lean crescent
👍
I’m out Is there anyone need a free account
😜 Me
PUBGM lvl 50
Where to report hackers in discord?
Or should i mail??
There arw hackers in bonus challenge
Legit players are wasting their uc and these hackers are ruining our game
RIP Pubg ..... fullll cheaters literally
@earnest hawk agree
Don’t spend any money on this game
Download pubg mobile lite im happy now
There is no cheat im happy and its not freezing or lagging😇
@limpid wolf yes
@twilit zodiac
Tnx a lot
Why iranian players can't buy more than 60 uc?
Or if U spend Money get refund over Googleplay had Same exp on div company they bannedfailsly and dindt prov so lift Bann or lose money.
Costumer have also rights
Dont forget this. If they dont replay. Hit who IT Hurts Money they Will Go in contact then
@steep swan
Tnx bro
@limpid wolf Yes bigfoot is an unauthorised app and is considered as a 3rd party tool, which modifies ingame files or gives unfair advantage ingame over other players.
So it may cause a ban. @limpid wolf
Their is voice chat issues in game since i think 0.8 or 0.9 update which is never noticed or fixed
.
@umbral whale Do you mean, voice chat glitch after you restart the game midgame, and you are not able to hear the teammates and they cannot hear you?
@blazing saddle not only in midgame, it also happened in lobby and beginning of match
Funny is your Not in Lobby or group and hear them Play 😂
@umbral whale It is a known glitch, if you are the one facing problem, you can tell your teammates to restart the game.
The thing is, the game has two voice channels, one for matchmaking lobby and one for ingame lobby. Sometimes when you restart game, the game cannot switch between the voice channels, hence the glitch.
hi
For one or two matches voice chat is working good but after that it would be glitched and i need to restart the game.
So why it is not smooth voice chat system?
Please I need help
Is there anyone who speaks Arabic?
@umbral whale It should be fixed by the future updates. Keep reporting ingame.
You cannot unlink your account, @primal plover.
Why I can't
@white briar Go to #613267301243944960, react on Arabic and get the #481206330611204117 channel unlocked.
Contact Google play support, @tawny garden.
Because the game doesn't allow you to unlink you account, @primal plover.
My facebook account was stolen and I needed a way to unlink it
I'm having problem connecting to pubg mobile using mobile data and it is not a problem from my provider
OK thanks
Please refer to subpoint 1.4 in #481198147478224896 for further information, @plush spruce. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
I had in game purchases issue and game support its pending in the app store but i have reciept cant be a mistake from the game support because i sent screenshots when it was pending
You can contact the customer service via the game settings, @dawn plinth. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
When 100 rp will be in sale ? Nexk week ?
Next week rp will close or one week will stay ?
It will be closed next week, @night cloak, and we don't have any info about the sale.
I contacted them already
I'm having problem connecting to pubg mobile using mobile data and it is not a problem from my provider
Using 1.4 method doesn't work
@plush spruce 1.4 method is only for WiFi. Get someone's phone, open a hotspot, connect to it and then try to play and see whats up.
How can I solve freeze and frame rate drops in PUBG Mobile?
Click Repair client option on login screen, @little temple.
Is there anything messing up with week 8 los leones mission?
Killed 7 peopled still shows 0
Try to use Smg. There is a current bug this is the fix. @raven zealot
Nah it shows to kill with Ar rifles so why smg?👀
Like i said man use smg. 
@raven zealot It's a typo they put AR but it's counting SMG kills.
Oh
Should we call it a typo?
@raven sundial as much as i know you need to get more points then other teams there is no set limit
What options should I choose?
(When repairing)
@blazing saddle
👍
Hey there, I've got a question. Does this link cause any harm to your account or device at all?
@random oasis which link?
Dm the link to Pro.
All links sent here will be autodeleted tell the name of website
Who shall I dm it to?
Where can I apply for PUBG Mobiler Security team ?
Him or me all the same really.
I've sent a friend request so I can send you messages @still notch
You can send me messages without being a friend.
@random oasis all websites except midasbuy.com are unofficial and fake @random oasis
I have no idea tbh. Not one of my strengths but I believe Pro has answered your question.
@random oasis ohh man! It's official. It's the link of bargain event.

So it will not cause any harm to an account or device in any way?
Probably if it is legit.
By visiting the link, you can reduce the price of something upto 60%. The link will not ask for password And it will redirect you to the game. But to help them, you have to be friend with them. If you are not friend with him or her, the link will not work 👍
@random oasis
Ok thanks
I haven’t seen a link like that before. I usually just use my friends to discount items that are forsale in discount area.
@proven tusk all hackers eventually get banned anti cheat is working dont worry
@still notch that's how you can ask someone to help you to reduce the price
Where can I apply for PUBG Mobiler Security team ?
@night cloak security team?
All current recruitment forms get posted in #community-news as far as i know
Are you reffering to the task force?

