questions

[olive pike]

@dusty maple You probably did something wrong which is in the TOS , check the TOS again please

[spring void]

@dusty maple no they cant staff is not affiliated with tencent

[olive pike]

@dusty maple We can't help with your banned account, try to contact the customer service in game several times , don't come back with the same issue, it will result in a mute in the server

[dusty maple]

@olive pike Do you work with Tencent?

[olive pike]

No, I'm just a normal helper

[dusty maple]

Well thanks to everyone

Thanks for your efforts

[spring void]

👍 feel free to ask for help regarding any other issue here

[lusty dew]

any one help banned my account ?

[night cloak]

@night cloak I have watched your video and everything looks fine. Report it as a bug in #555492558428700682 with the evidence and mention your discord id, game id no, region and device. I hope, they will solve it soon.

[spring void]

Please not that the staff is not affiliated with tencent so they cant help regarding banned accounts. Your account is your responsibility and you agree to accept any punishment if you violate TOS, however there is a file claim button and the CS will help you if they think it is unfair @lusty dew

[blazing saddle]

Users kindly note, we do not provide any help regarding account suspensions of any kind.

If users wish to know the reason of ban, they can refer to faq subpoint 2.9 in #481198147478224896 channel.

If you have any further questions related to account suspensions and require support, kindly click the File Claim button or contact the ingame customer support.

How to contact ingame customer support?
▫ Refer to faq subpoint 6.1 in #481198147478224896 channel.

[night cloak]

please admin message me

[blazing saddle]

@night cloak What is the issue?

[night cloak]

DM me

[teal widget]

Hi PUBG support see this hacker ... destroy games please band him

[blazing saddle]

@teal widget We do not deal with hacker reports here.

[teal widget]

@blazing saddle where please

[storm flume]

You can contact the customer service via the game settings, @teal widget. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

@teal widget
FAQ 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

• Username of the player you wish to report.
• Evidence in the form of screenshot(s) and/or video(s).

[raw portal]

Hlw

[teal widget]

@night cloak @dusky bone @blazing saddle ok thank you 🌺

[raw portal]

My account has banned how to get I back

[storm flume]

Please refer to this channel's pinned messages for further information, @raw portal:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[olive pike]

your account is your responsibility and you agree to accept any punishment if you violate TOS, however there is a file claim button and the CS will help you if they think it is unfair @raw portal

[raw portal]

But it it showing same answer evertime why

In file claim

[bold siren]

Read the pinned message and your answers will be there, @raw portal. Feel free to use the text-channels: #pubg-mobile & #chat.

[warm current]

hacker

[spring void]

@warm current we dont deal with hackers, dont bring up same questions again and again

[night cloak]

@warm current
FAQ 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

• Username of the player you wish to report.
• Evidence in the form of screenshot(s) and/or video(s).

[fathom marsh]

@teal widget did you get his ID ?

[night cloak]

How do i report a bug in discord?

[cinder shell]

hello any supporter here?

[night cloak]

@night cloak well, how do i post it?

[cinder shell]

i got banned for 4 months what banned is this ?

yes Sure 1 sec

@random portal

[small plank]

#stopthehackers

[cinder shell]

@small plank if there is any ios hacker just tell me

i did file claim but it just some option,i can not talk to anyone..

[small plank]

Every time when i start a game i see hackers that fly I stopped playing because of them

[cinder shell]

@night cloak thanks

[night cloak]

Hello, Is it possible to make like short movies on PUBG Mobile? Meaning, removing the hud and other information from the display and just leaving it with the character and the buildings around the map?

I am just trying to promote the game in a better way but creating short movies with different stories

I mean you can by making the buttons transparent from layout. Simple idea but it works @night cloak.

[steel wing]

Is there any way in the future will be any offers to complete them to get cash as long as not all the players can afford buying cash for crates and stuff like that.

[marble saffron]

pls icant play all server mobile use pc hackerwe need solution

[cerulean basin]

Does anyone know how to fix audio delay on bluetooth earphones ??

[steel wing]

@marble saffron there is a version of PUBG MOBILE for PC
Its called PUBG MOBILE LITE
There are no PC players in PUBG MOBILE

@cerulean basin air pods?

[cerulean basin]

Galaxy buds

[steel wing]

Have u tried to increase master volume?

[marble saffron]

@steel wing what say 😂

[cerulean basin]

Yes no help

Ahhahah

So no fix???

[marble saffron]

@steel wingpubg lite for u bro 😂

[steel wing]

@marble saffron Go use google translate again
there is a version of PUBG MOBILE for PC
Its called PUBG MOBILE LITE
There are no PC players in PUBG MOBILE

What do you mean?

[marble saffron]

@steel wingu from indian hhhhhhh

[steel wing]

Nah but u have no brain

[marble saffron]

ahahahah😂

[haughty cypress]

guy prolly means mobile players using hacks made on pc @steel wing

[night cloak]

How do i find my discord id?

[spring void]

@cerulean basin i beleive it cant be fix it is a known issue

[steel wing]

@haughty cypressprob

[cerulean basin]

Damn usless galacy buds

[haughty cypress]

348537779312918532 @night cloak this is yours

[night cloak]

I need it for a bug report

[marble saffron]

@steel wingbrain small bro u

🤣🤣🤣

[cerulean basin]

@spring void pubgm should add audio delay adjust feature

[steel wing]

@haughty cypress ddid I explain as It should be?

[marble saffron]

@steel wingbro play barby hhhhhhhj

[haughty cypress]

i didnt scroll up that far, no idea

[night cloak]

@haughty cypress thank you

[olive pike]

@marble saffron Sir no discussions here please

[steel wing]

This raed has no brain he is kust matchmaking against professional players

[marble saffron]

@steel wing @steel wing @olive pike😂

[haughty cypress]

the guy isnt even discussing anything lol, yall just firing insults back at each other

[marble saffron]

we need admin

[olive pike]

@steel wing we can't help u all with that stuff please move to #pubg-mobile #chat

@wheat flume Don't advertise here, the bot will automatically remove it ._.

[marble saffron]

@olive pike @haughty cypress are u sick ?🤣

[olive pike]

@marble saffron are you being disrespectful to us ?

[haughty cypress]

clearly he's just here to provoke people lol

[steel wing]

He is

[olive pike]

🤣

[haughty cypress]

just ignore em

[marble saffron]

bye zepra hhhhh

[velvet bone]

Get rid of hackers

Just got killed

[glossy sable]

@cinder shell i got banned for 4 months what banned is this ?
Months suspensions are usually due to unofficial/cracked game clients.
Reinstall your game from AppStore/Google Play.
Else the File Claim option is the only thing you can do.

@small plank #stopthehackers
#reportthehackers

@night cloak Hello, Is it possible to make like short movies on PUBG Mobile? Meaning, removing the hud and other information from the display and just leaving it with the character and the buildings around the map?
If you want cinematic screenshots, use the report button in-game and the "send screenshot" option, it removes completely the hud. You can make the buttons transparent but only to a limit.
Another idea is to shoot in a custom room while spectating, there will be no hud, but you will have the player's name tag showing.

@steel wing Is there any way in the future will be any offers to complete them to get cash as long as not all the players can afford buying cash for crates and stuff like that.
Not sure to understand completely, but you can get crate coupon scraps for free (by completing missions) and combining them gives you free crate coupons.

@steel wing there is a version of PUBG MOBILE for PC; Its called PUBG MOBILE LITE; There are no PC players in PUBG MOBIL
You're actually wrong. PUBG Mobile and PUBG Mobile Lite are two separate games, and as their names indicate both are on Mobile.
You can play PUBG Mobile with an emulator, however emulator players do get separate servers.

@night cloak How do i find my discord id?
You should have asked that in #discord.
Have a look at this: https://support.discordapp.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

@velvet bone Get rid of hackers
Report them :)

[steel wing]

@glossy sable do you know Critical Ops?

[olive pike]

@steel wing look at the channel name, move to #chat please

[steel wing]

In Critical Ops you can get credits by completing offers for different games and then you can claim them.

[glossy sable]

@steel wing I see what you mean, but that means partnerships with other games.
That's very unlikely to happen.
However in some regions there are video ads, and you can get BP, silver or scraps by watching the ads.

[steel wing]

@glossy sable I mean about cash not BP I know BP can be earned by mission and playin games.

[glossy sable]

You mean UC?

That's never going to happen for sure then, the one and only way to get UC is to buy it.
It's the Premium currency.

[karmic musk]

i got random cheater in 2 random matches .. and banned for 3 months and where has cheaters have thy have 20 to 25 Kd ... y does pubg wont bann thM ... RIP pubg

[mild moon]

Anyone is here? any Supporter ?

[storm flume]

Hello, @karmic musk!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[glossy sable]

@mild moon May help you?

[sacred dust]

got banned for no reason

[mild moon]

I am from season 2 and I invest 50k$ on pubg account and today I got ban without any reason, I am mobile player, so i need help

if pubg will not unban me, next time I will not invest anything

[sacred dust]

they wont help

[karmic musk]

@mild moon PUBGM is broken ... thy wont bann cheaters .. they will bann fair users

[glossy sable]

10 years, @mild moon?

@sacred dust Install the game from AppStore or Google Play only.
You're not the first to come up with that, investigations on that issue are ongoing.

[mild moon]

No, I think this is one week or 3 months maybe

[grizzled lark]

Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service, @sacred dust & @mild moon.

[mild moon]

I am playing pubg on Iphone xs max but I got ban why ?

[craggy bison]

This fu game doesn't start

I tried 20 to 30 times but server didn't respond tf always

I can't connect there is my tournament and I can't get in

[glossy sable]

@mild moon What message did you get?

@craggy bison Watch your language.
Restart your router, and try switching wifi/data.

[craggy bison]

And don't say me your net problem

@glossy sablei did but nothing happen

[mild moon]

same like @sacred dust post an image

[sacred dust]

can i get my friends ID from banned account ?

[craggy bison]

And yes don't say me anything like this

[glossy sable]

@mild moon Exactly same message?

[mild moon]

I talked before with Pubg support, last time I didnt get UC when i buy, but I talked with Pubg support and I got UC

[craggy bison]

@glossy sablewhat about me my friend waiting in tournament?

[mild moon]

Yes look like same, but I got ban today

[misty tendon]

When pubg support open unlink accounts to help users to recover the accounts !!!

[mild moon]

I really invest alot money, My kar98 is level 7 also, I invest alot money, and I do always 100 RP on first day

[craggy bison]

Can anyone help?

[misty tendon]

I get s10 + yesterday and iam not unable to open my pubg account

[grizzled lark]

What device are you using and your network details please, @craggy bison.

[craggy bison]

Samsung s6 and wifi @grizzled lark

[olive pike]

hi Koushik😃

[glossy sable]

@mild moon 3 months suspension?

[night cloak]

@misty tendon what is the issue? Can you elaborate?

[craggy bison]

Cmon pls fast there is my tournament

[grizzled lark]

Have you clearing cache and tried changing your network connection, @craggy bison?

Hello, @olive pike.

[craggy bison]

I have only one connection and yes 20 to 30 times I did @grizzled lark

[mild moon]

@glossy sable yes

[misty tendon]

Iam on ios and i linked my pubg account with game center and fb .. so my facebook was permenetly disabled and facebook send to me a mail said that my account never back and the only way to access in my pubg account is game center and now i have s10 + and i need to join my account on the new phone

@night cloak

[grizzled lark]

Does your game crashes when you start the game, @craggy bison?

[craggy bison]

No

[night cloak]

@grizzled lark help

[craggy bison]

My game doesn't crash ever

[glossy sable]

@mild moon A lot of people came with that these last days, an investigation is ongoing.
Please be patient. In 3 months your account will be recovered completely, no need to worry about it.
In the meantime, play on a new account and keep an eye on #news.

[grizzled lark]

Ok so try changing your wifi's dns and try again, @craggy bison. Read the #481198147478224896 1.4 for more details.

[glossy sable]

@misty tendon You have to either play on an iOS device or create a new account on Android.

[thorny bobcat]

Here is a player and many other players playing on pc against the mobile players
Please ban them , they are distroying the game

[mild moon]

@glossy sable I play tournament and I need my account back, I cant wait 3 months for my account, and I will not going to invest anything and will not buy season as well, Pubg is really doing bad job, i am not cheater, will be good if they will back my account within one week otherwise I will leave pubg !

[wind owl]

Please where you improve our result? We are top 54 and 189 point why it’s written 157 point and top 77

[gilded citrus]

Why does it show codes in the description.

[misty tendon]

I dont need that i can send to the custmor service a video to proof and let me make a new link ?! @glossy sable

[storm flume]

Hello, @gilded citrus!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[olive pike]

also guys is the parachute glitch gonna be fixed soon?

[glossy sable]

You can't, @misty tendon. But you can try if you feel the need.

@mild moon It's your only option for now. As I said already everything will be retrieved, so nothing to worry about.
You can also use the File Claim option.
Again: It's unusual and you are a few coming with that exact issue these days, an investigation is ongoing.

[mild moon]

I killed 21 enemy and after Winner winner, its show, Data has been changed !

[glossy sable]

Need something, @distant escarp?

@mild moon Do as I said.

[mild moon]

So here nobody will help about unban account right ?

[sacred dust]

they wont help you give up

[glossy sable]

@mild moon Use the File Claim option.

@sacred dust @mild moon
Again: it's unusual and you are not the only ones, an investigation is ongoing.

[sacred dust]

how can i get my friend id from banned acc?

[craggy bison]

@grizzled larkcmon it's all over

[glossy sable]

@sacred dust What do you mean?

[sacred dust]

i want to get my friend ID i dont know his name exactly

[narrow scarab]

???? WTF

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @narrow scarab.

Please refer to this channel's pinned messages for further information, @narrow scarab:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[narrow scarab]

PC

[desert thunder]

@glossy sable @storm flume

I threw these away, but the conversation was over, and there was no reply.

[gilded venture]

Why was my account closed for 3 months ??
I didn't do anything wrong
I'm playing from season three and never broke the rules

[next crater]

Hello my persverance v mission doesnt want to finish i log in constantly for more than 60 days i cant get the set

[night cloak]

@next crater The game thinks you missed 1 day, so the calculation restarted.

@gilded venture Can you translate?

[cinder shell]

he got banned for 4month like me

and others

[next crater]

@night cloak no i never missee 1 day

[drowsy frost]

Help please i got banned 7 days and after that 7 days i tried to open the acc and found it banned for 10 years why?

[night cloak]

@next crater That's what the game thinks. Nothing you can do about it.

@cinder shell Can I've an English screenshot?

[drowsy frost]

Help please i got banned 7 days and after that 7 days i tried to open the acc and found it banned for 10 years why?

[night cloak]

@drowsy frost Can I see the screenshot of the 7 days ban?

[gilded venture]

Why was my account closed for 3 months ??
I didn't do anything wrong
I'm playing from season three and never broke the rules

[drowsy frost]

@night cloakok

[night cloak]

@gilded venture Did you get any refund recently?

@drowsy frost I need screenshot of the 7 day one.

[cinder shell]

ME and @sacred dust amd @gilded venture

all same problem .. banned till 2019-12

[midnight remnant]

me 2...

[cinder shell]

what happening ...

[gilded venture]

I am very upset . Pubg Mobile Officials
Become no different between cheaters and honest players

[drowsy frost]

Iam sending it @night cloak

[next crater]

@night cloak sister i know people got already on first day i have playing for over 5 months now constantly with my account never missed a day

[night cloak]

No clue, I'll need you three to co-operate and find the common things you did recently, @cinder shell.

@drowsy frost Alright.

[gilded venture]

No I didn't get refund

[cinder shell]

@night cloak like what ?

[night cloak]

@next crater Some people who never missed got it, others (including me) who missed a day or two didn't get it yet.

[next crater]

I searched youtube i found that there is abug about this set and mission maybe my account got bugged

[drowsy frost]

.

[night cloak]

@cinder shell Idk, just giving you a hint.

@drowsy frost can you translate and say it in English?

English!

[cinder shell]

so what the solution about our problems ? its not just me so many got same banned

[drowsy frost]

@hope#123 ok wait

[night cloak]

@desert thunder Stop spamming images. I told you to wait 72 hours.

@cinder shell Since you're saying: you didn't do nothing and the game didn't state the reason, it's hard to come to a clue on what happened.

@cinder shell Better file claim, to learn more.

[desert thunder]

@night cloakI'm waiting, but there are 2 accounts which one will do

[drowsy frost]

@night cloak معرفة كيفية النطق
The system has detected that you have allied with illegal players Your account may be blocked and your data may be lost
Open at 2; 9; 2019

[night cloak]

@desert thunder Don't switch accounts meanwhile.

[drowsy frost]

And after the 7 days it gave me ban for 10 years i didnot even ipen the acc @night cloak

[desert thunder]

@night cloakI'm sorry?

[cinder shell]

file claim just bot u click on anything give u some info, its not solution or resolve problems. i need to talk with some one can help me to get my account back .. i pay allots on my account and i have it since game start release

[desert thunder]

?

[night cloak]

@desert thunder Be patient please.

Hi I have a question when the hell rider's helmet will return

[drowsy frost]

@night cloak @Doveق
The system has detected that you have allied with illegal players Your account may be blocked and your data may be lost
Open at 2; 9; 2019

[desert thunder]

which account will make the transaction

[night cloak]

@drowsy frost got u. Looking into it.

[drowsy frost]

@night cloak ok

[night cloak]

@drowsy frost May I know if you were in leaderboard top 500?

[cinder shell]

file claim just bot u click on anything give u some info, its not solution or resolve problems. i need to talk with some one can help me to get my account back .. i pay allots on my account and i have it since game start release

[glossy sable]

@cinder shell Whatever happens, your account will be back in December, so no need to worry about it. Don't repost.

Now the thing is, you're not the first to come with that exact issue, that seems unusual and is being investigated on.

[drowsy frost]

@night cloak Do you mean hashtag؟

[cinder shell]

why should i wait 3month for nothing i cant play on my account ? why i got banned for no reason ? @glossy sable

[glossy sable]

Yes, @drowsy frost.

@cinder shell We don't know, that's why we're asking you to wait.
You can play on a new account in the meantime.
Everything will be back in December.

[midnight remnant]

lol

[drowsy frost]

@night cloak long shoot #9 @glossy sable

[gilded venture]

I never broke the rules
I'm so upset that I didn't do anything wrong
I can't wait for 3 months !!

[night cloak]

@drowsy frost Are you Ace or Conqueror?

We want to remodel the helmet of the hell rider Frank

[drowsy frost]

@glossy sable all acc will be back in december?

[cinder shell]

@glossy sable hmmmm

[midnight remnant]

🤔

[glossy sable]

@cinder shell I did nothing to your drink :)

[night cloak]

@night cloak Whats wrong with it?

[drowsy frost]

@night cloak ace

[night cloak]

@drowsy frost Did you ask your teammates if they were banned or not?

[supple sundial]

Hello pubg mobile Why was my account closed for 3 months ??

[night cloak]

[supple sundial]

Nothing remains to be done

[cinder shell]

XDDDD all get banned 3 months for no reason

[midnight remnant]

yaya

[cinder shell]

nice pubgm

[drowsy frost]

@night cloakmy team mate got banned 7 days and the acc unbaned after that exept me got 10 years

[midnight remnant]

i got 10 years 😄

[glacial bramble]

That guy hacker, i lost my poits... -39😭

[glossy sable]

@cinder shell @supple sundial
There's a lot of that exact issue these days, an investigation is ongoing.
Please be patient, we currently do not have any information on it.

[supple sundial]

The blocking is random

[night cloak]

@drowsy frost That is weird. Basically we cannot do anything here in discord about the issue you're facing. You have to contact customer support in game to find out what you did extra comparing to your friends. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

[gilded venture]

Why should I wait until December ??
I will lose the ninth season, I did nothing wrong
I do not want to play in a new account, everything I collected during 6 seasons is in my account, which stopped for 3 months for no reason.

[storm flume]

Hello, @glacial bramble!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Please refer to subpoint 2.9 in #481198147478224896 for further information, @gilded venture. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

I mean, can you talk to the company in BJI in order to reintroduce the helmet of the passenger?

[glossy sable]

@gilded venture
There's a lot of that exact issue these days, an investigation is ongoing.
Please be patient, we currently do not have any information on it.

[drowsy frost]

@night cloak ok thank you

[glacial bramble]

It's hard to get back 39 points, im getting only 10 points around each and every match, i already reported that hacker, now who will take responsibility that i lost my 39 points that hard to get back?

I wanted to reach at conqueror and ow im loosing points because of alot of hackers!!!!

[steel wing]

Why I didn't got banned??

[glossy sable]

@night cloak It is not likely to come back, unfortunately.
Maybe it will be back in a few months if it's popular.

[supple sundial]

But now I can't it's season time I got to 89 RB

[night cloak]

😂

[junior ore]

Guys i want report for a player use hack

[night cloak]

Nvm

[steel wing]

[drowsy frost]

@glossy sable what is gonna happen in december?

[storm flume]

Hello, @junior ore!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

@drowsy frost That is not your case. That's for the people who got banned for 3 months.

[glossy sable]

@drowsy frost Those accounts were suspended (not banned, suspended) for 3 months starting from now, so those will be unlocked in December.

[steel wing]

@night cloak but why did they?

[drowsy frost]

@night cloak oh. ok @glossy sable

[steel wing]

Because of a bug?

[night cloak]

@steel wing we've no info rn.

[steel wing]

Damn that is so bad
Feel bad for you guys/girls
Work hard and it will be slowed

[supple sundial]

If the season is over and I'm banned I don't take advantage of the Roya Bass

There is no solution

[glossy sable]

Just be patient, @steel wing and @supple sundial.
Investigation is ongoing.

[bold mortar]

hey hello

[supple sundial]

Thank you

[grizzled raft]

How can we help u? @bold mortar

[bleak galleon]

Actually we were playing pmco match and my friend device died and he logged in using another device until the previous device switched on and again he logged in with previous device and pubg banned him we are in the middle of pmco can u please respond fast...

[night cloak]

@bleak galleon Quickly email [e-mail] and ask them to replace the ign with a new account.

[bleak galleon]

Can they investigate and unban him??

[blazing saddle]

@night cloak Dude, you have to have 3 headshots and 3 kills. You made a lot of shots.
It is not 3 headshot kills. It is 3 continous shot kills which are headshots.

[bleak galleon]

@night cloak will pubg eSports respond soon???

[night cloak]

@bleak galleon Unban? Very unlikely. But the eSports team will reply and help.

[untold mason]

why ? i got ban ? without reason !

[bleak galleon]

@night cloak so the only way is to make a new account and add him on the slot removing previous id right..

[night cloak]

@bleak galleon For now, exactly!

[supple sundial]

But I'm not being helped by the support team

[bleak galleon]

@night cloak thank you soo much we are in 266 position hope we get the slot and get into top 100😄😄😄

[night cloak]

@supple sundial We are still unaware of the 3 months ban reason.

@bleak galleon yaay nice, good luck 😉

@night cloak You can't.

Both are different client.

If you're planning to switch to Korea, just make a new account there. You can play the global version once you come back from Korea.

[flat terrace]

HELLO

[night cloak]

Contact Facebook to recover it.

@flat terrace hey!

[flat terrace]

can you help me

[night cloak]

What's the issue buddy?

[glossy sable]

@night cloak Go over there:
https://m.facebook.com/help

[night cloak]

@night cloak Do you have access to your account with a 2nd login method?

@night cloak You can get help from support to revoke/block the access of Facebook account, that way, the one compromised your Facebook account cannot login to the game.

[blazing saddle]

@night cloak Social media account security is the users own responsibility. The game or the staff team is in noway reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

[night cloak]

If they are using hack, likely your account will be banned soon.

[glossy sable]

Follow Toroid's instructions then

[night cloak]

If it gets banned, the ban won't be lifted. But for now, you can block the access of Facebook. Want me to tell you the guide?

account back? You don't have access?

[untold mason]

we need help where is the admin ??

[runic niche]

you can't unlink accounts

[night cloak]

@untold mason Aloha! How can I help you?

[proud locust]

@night cloak

[night cloak]

Yes? @proud locust

[untold mason]

why i got ban 3 month ?? @night cloak

[proud locust]

@night cloak play pubg

[runic niche]

@untold mason what did it say you were banned for?

[night cloak]

@night cloak What you're gonna do is login to game, open settings and contact customer support. And tell them to "revoke access of the Facebook account." Make sure not to write something else to avoid delays. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

@untold mason No information as of now.

[glossy sable]

@untold mason There's an investigation ongoing, you're not the only one to face this.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

@proud locust #activities

Whyyyyyyyyy ???????

WFT

[glossy sable]

@night cloak Can you translate that?

[night cloak]

@night cloak Teaming up with cheaters is a violation.

[fathom marsh]

only 1 week you deserve more

[untold mason]

ok ok thank you ,I hope you will be quick to resolve this issue,,, Because I want to restore my account before the season ends

[night cloak]

@glossy sable The system has detected that you have allied with illegal players. Your account may be blocked, or you may lose all of your season points for repeated crimes. Open on: 2013 - 09 - 08 09: 48: 57 Customer Service Email: PUBGMOBILE _ CSaltencentgames. com

[fathom marsh]

@night cloak pubgm is not responsible of your facebook security

[runic niche]

don't team up with cheaters then @night cloak

[night cloak]

The system has detected that you have allied with illegal players. Your account may be blocked, or you may lose all of your season points for repeated crimes. Open on: 2019 - 09 - 08 09: 48: 57 Customer Service Email: PUBGMOBILE _ CSaltencentgames. com

@night cloak The support itself is a puzzle. Here's a trick on how to bypass the bot, it may not work all the time but keep playing with it - as it's your last hope.

[blazing saddle]

Read the pinned message. @night cloak

[hexed jasper]

I wanna know when pubg is going to ban all the vip hackers ????? Um fed up with this

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[blazing saddle]

@night cloak We helped you as much as we can. Kindly take further questions to ingame support.
If you have no other problems, kindly move to #chat or #pubg-mobile.

[runic niche]

people here can't do anything

you need to go to the in game support and get help from them

[hexed jasper]

Anyone who can update us about my question ??

[runic niche]

vip hackers?

[flat terrace]

hello

[hexed jasper]

Yep they pay every week like more than 50 $

[fathom marsh]

just keep reporting

[blazing saddle]

@hexed jasper Report in game or to the ingame customer support, we do not deal with hacker reports here.

[hexed jasper]

It's as some commentator said spray and pray with report

[runic niche]

saying ban hackers will not do anything, just report them

[flat terrace]

help

[hexed jasper]

Sadly i report them but no end to them

[daring basin]

banned account for 10-100 years.simply message Pubg mobile team at Tencent and lodge a complaint, giving full details to why you think the ban is useless and show proof
@gilded venture

[hexed jasper]

@daring basin i like that but sometimes i cant record or screenshot every game hell i don't know if um facing hackers until i die

[runic niche]

how do you know they are hacking

[hexed jasper]

Jumping like rabbits

[daring basin]

@runic niche most popular hacks r flying, shooting through,walls, glitches,and speed

[runic niche]

yes,jump hack has been around for a long time, just report them

[daring basin]

Jump hacks r annoying

[hexed jasper]

Even if i prone they knew exactly where i am and finish me

[runic niche]

@daring basin i've seen them all but recently it's mostly jump hack. just report or record them

@hexed jasper that can just be a good player\

[daring basin]

@hexed jasper when u die it will say who killed u and u can write down or ss the name

[storm flume]

Hello, @hexed jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[civic sky]

hello, I want to delete the account link from game canter

[hexed jasper]

This is the problem i watch him and boom i make sure that he is hacking

[daring basin]

Hello machete

[glossy sable]

@civic sky You can't.
I remember you from a few weeks ago, wasn't it the same issue?

[flat terrace]

my facebook hacked by anonym and my accuount pubg

[runic niche]

@civic sky are you in EU?

[civic sky]

No

[eternal lance]

Hi , we are WorldClassTeam , we have a problem with PMCO tournament😥 ! , When we plus our points the result is wrong , That's make us unhappy and sad with that , I hope you will help me to fix that problem as you can see . 👇

[runic niche]

then you cannot do anything. oh well

[civic sky]

I had a problem with the account been banned

[flat terrace]

@glossy sable my facebook hacked by anonym and my accuount pubg

[glossy sable]

@flat terrace Go retrieve your Facebook account with the Facebook support:
https://m.facebook.com/help

[hexed jasper]

@glossy sable one last question ;how to know the id of a hacker whom i spectating if his name is a puzzle symbols

[glossy sable]

@eternal lance Contact the esports team about that:
[e-mail]

[civic sky]

Login account through Facebook and Game canter I need delete game canter connect

[glossy sable]

@hexed jasper If you're spectating, there's a Report button.

@civic sky You can't do that, unfortunately.

[hexed jasper]

@glossy sable i mean about if i have screenshot or something else to give

[glossy sable]

@hexed jasper You can only get their ID from their account profile.
Send all you can to the in-game support.

[civic sky]

Why ؟

[flat terrace]

@glossy sable But the pubg account I can't login to

[hexed jasper]

@glossy sable thanks for the help i appreciate it

[civic sky]

why can't do that ??

Hello

[flat terrace]

I don't know there's a message

[glossy sable]

@flat terrace What message, send a screenshot.

@hexed jasper You're welcome

@Q.lvl#9686 You can't "unlink" accounts.

@civic sky ^

[civic sky]

Why

[glossy sable]

It has been made so to prevent accounts selling/trading.

[civic sky]

Well, my account is inaccessible by the game telling me that there is something wrong

What's the solution

[glossy sable]

Send a screenshot of the message you get.

[flat terrace]

It has not yet opened

[glossy sable]

Where did you download the game from, @flat terrace?

[flat terrace]

When the game opened today I found bann 10 years 😶

why i dont now and i play with mobille

@glossy sable I need help I m oppressed

[runic niche]

@flat terrace download the game from the google play store

[flat terrace]

@glossy sable The game has been loaded for 6 months

@runic niche The game has been loaded for 6 months

[runic niche]

where did you install the game from?

[flat terrace]

google play

@runic niche I was playing yesterday

[runic niche]

@flat terrace have you ever used a hacked version of the game

[flat terrace]

no i play with mobille

[runic niche]

mobile??

[flat terrace]

@͔͔͔a#2028 no i play with mobille

[runic niche]

have you played with a hacked version of the mobile game

[flat terrace]

@runic niche I do not know the game has become full of hacker

@runic niche I'm not playing with them

@runic niche I've been playing this game since its inception and I have more than one account

[runic niche]

contact support in game

[flat terrace]

@runic niche Do not reply to any message

[runic niche]

oh well

[full meteor]

Hello. Regarding the qualification games for the PMCO fall split that take place now, i see a lot of people playing from tablets instead of phones. Is there a way to report this or how could they be punished?

[flat terrace]

@runic niche I loved this game very much but now no because they do not protect well and hackers

@runic niche No one can help us

[runic niche]

@full meteor whats wrong with playing on tablets

[full meteor]

@runic niche it sais its phone only

[runic niche]

oh, where?

[full meteor]

In the rules

[runic niche]

wheres the rules

either way how do you know they are using tablet

[full meteor]

You want me to look it up and show you?

[runic niche]

you know im not staff right

[full meteor]

They are streaming without delay

[runic niche]

i mean, i guess email them

[full meteor]

I dont know bro, i m just askin, and streaming without delay is another forbidden thing

Will do, thx anw

[flat terrace]

@runic niche How we communicate with them

[runic niche]

in game

press file claim for you

[kindred acorn]

@glossy sable

[flat terrace]

@runic niche They do not reply to any message I have sent them a million messages

@glossy sable

[night cloak]

i get band a hacker plase help

[flat terrace]

@night cloak You won't find someone to help you here

makch rah telga hata wahed y3awnek

[crystal vector]

I just won’t know when the responses??

[dusky nacelle]

Hi

There is any mod here ?

[flat terrace]

@crystal vector There will be no replies

[crystal vector]

@flat terrace why ?

So what there job ??@flat terrace

[flat terrace]

@crystal vector Because I sent them 100,000,000 letters and no reply

[crystal vector]

@flat terrace the game start to field full of hackers and sucks company the don’t help the costumer

[flat terrace]

@crystal vector yes i have a bannd 10 years and i dont play with any hack

@crystal vector and hacker no band

[crystal vector]

@flat terrace I get hacked by someone he hacked my fb and took my PUBG account so I won’t it to get it back no one response to my messages

[flat terrace]

me to

loool

[crystal vector]

The don’t care about or feelings the all care it’s just money 💰

[night cloak]

Hallo pubg hack again ... i refuse to say pubg mobile because a lot of the players are hacking and you do nothing for that we Report them but they dont get baned ... today i have a video of hacker ... and i hope this game will be Clean from them if you want so ... were can i Upload the three videos

[flat terrace]

yes

[light cipher]

In random match, Our Squad got a random player which is hacker, he have many hacks. My question are
I report this hacker but nothing happen why
This will affect my account or not

[flat terrace]

hashtag I want contact pubg mobile @ hashtag I want contact pubg mobile @ hashtag I want contact pubg mobile @ hashtag I want contact pubg mobile @ hashtag I want contact pubg mobile @ hashtag I want contact pubg mobile @light cipher hashtag I want contact pubg mobile

[raw lark]

@glossy sable I have a question

[ember pilot]

Guys i got banned for no reason during the PMCO tournament. Please i need help as i have spent over 3000 dollars on my account. I play on iPhone X

I contacted the customer service but all i get is automated replies from them and they close my conversation

[grizzled raft]

@ember pilot for how long u banned for?

[storm flume]

Please refer to this channel's pinned messages for further information, @ember pilot:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[limpid maple]

@blazing saddle pls bro help

[civic sky]

This problem from game center login

[ember pilot]

For 10 years and i have never used any hack in my life.. this is my instagram i use to post my pubg video probilal96

[grizzled raft]

Can u screenshot the ban message and send it here please? @ember pilot

[ember pilot]

Yes

I recored most of my pubg games and i have it in my phone just to show i am not a hacker

Just unfair to get ban while hackers playing without any problems

I got ban after this game bro and my teammates heard people in the all saying report pro bilal just because i killed them

[vagrant onyx]

@ember pilot yea i feel you

They are other reason could get you banned not only cheating

[ember pilot]

What is the reason i have never used any third party software on my phone

[grizzled raft]

Where are u moderators? Hiding?

[vagrant onyx]

@ember pilot maybe someone reported you

[raw lark]

Is there anyone I speak with him admin?

[ember pilot]

My k/d is 9:31

[grizzled raft]

@vagrant onyx thats how he got banned bruh they thought hes hacking but no

[ember pilot]

Here is my insta see how i play probilal96

[grizzled raft]

Spending money and getting banned for no reason is messed up tbh

[vagrant onyx]

@ember pilot you dont need a proof bruh

[ember pilot]

@grizzled raft true:(

[vagrant onyx]

@grizzled raft some people think if they spend more money they not get ban

[grizzled raft]

Nope

[ember pilot]

@vagrant onyx i just need someone to talk to from Tencent because when I contacted them they send me automated messages and they closed the conversation

[grizzled raft]

@blazing saddle help him out

Bruh he was online but after i pinged him he made himself offline

[ember pilot]

😦

Pubg mobile is a joke

The can’t deal with cheaters but only with pro players who spent most of his time in the game

[olive wyvern]

Haha 😂

[grizzled raft]

Many People getting banned today for no reason... and the hackers didnt get banned..

[ember pilot]

Bro my team playing without me in PMCO and if iam hacker than why the didn’t remove the team from the tournament?

[noble dune]

I got banned because i teamed up with a hacker! Well he joined my team from random matching and we jumped in diffrent places, i didn't knew he was hacking until the last 5 minutes from the match, so how is this my fault? Ban cheaters not clean players.

[proud oasis]

They don’t ban u for teaming with cheaters they just lower ur merit u obviously did something

[steady smelt]

If i report a player i was matched with for hacking and he gets banned will i be banned as well for teaming up with a hacker? it was a random guy that we got matched with and he killed 30+ people and was jumping on buildings and stuff

[noble dune]

@proud oasis they said that in the ban massege

[night cloak]

is there someone in charge?

[tropic shoal]

i need cause for gve me band

[polar marsh]

why u dnt stop hack ?

[glossy sable]

@full meteor Hello. Regarding the qualification games for the PMCO fall split that take place now, i see a lot of people playing from tablets instead of phones. Is there a way to report this or how could they be punished?
You can contact the esports management team at this email: [e-mail]

@hexed jasper i get band a hacker plase help
Not sure what you mean there?

@crystal vector I just won’t know when the responses??
Can you translate that?

@night cloak Hallo pubg hack again ... i refuse to say pubg mobile because a lot of the players are hacking and you do nothing for that we Report them but they dont get baned ... today i have a video of hacker ... and i hope this game will be Clean from them if you want so ... were can i Upload the three videos
Upload the videos to a host website like YouTube and send the links to the in-game Customer Support.

@light cipher In random match, Our Squad got a random player which is hacker, he have many hacks. My question are: I report this hacker but nothing happen why; This will affect my account or not
If you don't team up repeatedly with hackers you won't get banned. Report all the hackers you encounter.

@raw lark I have a question
Ask away?

@civic sky This problem from game center login
Reinstall the game.

@ember pilot For 10 years and i have never used any hack in my life.. this is my instagram i use to post my pubg video probilal96
It's a misconception that people get banned for cheating. There are many other reasons.
Read the Terms of Use to see what you may have broken, intentionally or not.
If you feel the ban was unfair, use the File Claim option.
Unfortunately we can't help you here about 10-year bans.

@noble dune I got banned because i teamed up with a hacker! Well he joined my team from random matching and we jumped in diffrent places, i didn't knew he was hacking until the last 5 minutes from the match, so how is this my fault? Ban cheaters not clean players.
Teaming up repeatedly with cheaters is considered as cheating. We can't help you about it here, use the File Claim option.

@steady smelt If i report a player i was matched with for hacking and he gets banned will i be banned as well for teaming up with a hacker? it was a random guy that we got matched with and he killed 30+ people and was jumping on buildings and stuff
If you only played once with them there's no problem.

@night cloak is there someone in charge?
I'm here.

[midnight valve]

How u reply like that can u please tell?

[raw lark]

@glossy sable You could recover an account money in it banned

[glossy sable]

@proud oasis They don’t ban u for teaming with cheaters they just lower ur merit u obviously did something
Merit lowering is actually for team kills.
If you team up repeatedly with cheaters, you do get a ban.

@midnight valve How u reply like that can u please tell?
I just do it :)
Before you try, no you can't.

@grizzled raft Where are u moderators? Hiding?
The staff are humans, they do have a personal life, things happen :)

@raw lark You could recover an account money in it banned
Not sure to understand what you mean.
You mean recover the UC that's in a banned account?

[hidden narwhal]

hey guys i have banned right now i dont know why i am a stremer pls help me guys

[ember pilot]

@glossy sable as i said i never used any third party and i tired more than 20 time with customer service but they didn’t reply they send me automated messages and then they close my conversation

[hidden narwhal]

pubg is not banning the hackers they are banning the pro players without any reson

anyone here can resolve my problem

i have never usses the third party app

[ember pilot]

Reports is the reaaon even million roses YouTubers with 2 million subscribers got ban only because of reports

[raw lark]

@glossy sable I have a banned account for 10 years
I have spent more on my account 10.000 $
The question is whether the money can be refunded or uc?

[hidden narwhal]

periviously also in march they ban my 4 ids without any reson

[glossy sable]

There are many other reasons, @ember pilot.
If you get denied, unfortunately we'll have we can't help you.

@hidden narwhal Use the File Claim option.

[raw lark]

@glossy sable Can anyone help me 😭

[glossy sable]

@raw lark Most probably not, ask the in-game Customer Support.

[hidden narwhal]

what dude seriously file claim

[ember pilot]

@glossy sable do you work at Tencent?

[glossy sable]

Seriously, yes.

[hidden narwhal]

you too know how use full is the file calim of the pubgm

[glossy sable]

I do.

[raw lark]

@glossy sable I did respond to me robot

[tropic shoal]

@tropic shoal

[ember pilot]

@glossy sable i just need to talk yo human about my problem that what i want because i am tired from automated replies from the customer service

I want investigation to be done on my account

[tropic shoal]

@tropic shoalI want a reason to close my account @glossy sable

[small olive]

where do i can suggest thing for the game

[grizzled raft]

Why people getting banned for no reason omg

[ember pilot]

All we need is a good customer service like other companies like gameloft etc....

We need someone to investigate on our accounts because if we are not cheaters than unlock our accounts

We need to talk to humans not to bots

[runic niche]

@tropic shoal you were hacking

@small olive email tencent

[tropic shoal]

@runic niche no

[runic niche]

it says you got banned for hacking

if you want to dispute press file claim

[pearl forge]

Is the dev team ever going to fix the glitch where you can’t get on 2 seater bikes? It keeps kicking you off

[modern gale]

You can suggest us, @small olive.

What video, @night cloak?

[carmine stirrup]

Hi

[storm flume]

Hello, @pearl forge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @carmine stirrup. Remember to read through #481198147478224896 before asking questions in the support channels.

[carmine stirrup]

Please Help Me

[modern gale]

What's your problem?

[potent stag]

@tough pendant

[tough pendant]

Thanks chubbs

[carmine stirrup]

Please help me I am in big trouble, the person who stole my account can access via Google Play, I was threatened with a 10-year ban using hack in my original account, Please help me beg you help me as soon as possible (you should remove the link from Google Play to my original account only)

[tough pendant]

My brother is being threatened and blackmailed for $100 from this guy we never even met what can i do to help my brother shaun

[ember pilot]

Zero support here ... thank u

[sinful grail]

Hi, I want to report about YouTuber play on iPad and enter from the computer viewer mode and uses fraud programs

[twin niche]

I been hacked this guy keeps logging into my pubg account which is linked to my Facebook is there anything I can do ?

[glossy sable]

@ember pilot If your claim got denied, we can't help you.
Complaining here won't change anything, it will just waste your time.

@tropic shoal We can't, only the in-game Customer Support can.
Contact them.

@carmine stirrup Try recovering your Google Play Games account from Google Support.
If you can't, contact the in-game Customer Support to revoke access to the Google account.
Use those exact words or you will get ignored.

@tough pendant @twin niche Contact Facebook support, it's the Facebook that's been hacked, we can't help you.
Go there instead, quickly:
https://m.facebook.com/help

[junior plover]

Ok but after this message they ask me to rate the service from 5 stars, so what now? Is to revoke access that hard to them even after I provide them all the correct evidence and answers everything they need!????

[glossy sable]

@junior plover They're on it, as you can see.

[junior plover]

But how can i ask them about my case if they end up the conversation! I should open a new conversation or what?

And how long the investigation will be?

Do will they answer me here again because they didn’t ask me for my email or nothing

[ember pilot]

@junior plover the customer service is a joke they replied to you with automated reply not a human😂

[glossy sable]

@junior plover They will get back to you as soon as it's done.

@ember pilot They're humans, as you can see.
They just have stricter standards than us.

[wind quest]

My pubg ac was also hacked n my FB is disable but when I try to help center n enter my phone n sent it shows that ur number is not from an disable AC

[sinful grail]

I wish I could play one game and i don't find cheats inside it.
Now, in all the values, I find a cheater.

[unreal hornet]

Sooo my game just freezes randomly all the time 😭 I've uninstalled the game so many times and reinstalled. I've even done the little repair thing on the welcome screen. Nothing seems to fix it, even when I turn the graphics to the lowest setting and I have one of the newest iPhones 😦

[steady smelt]

is it possible to disable picking up stuff like laser sight and quickdraw mad

[runic niche]

what's your iphone

[unreal hornet]

XR

[runic niche]

is it performing smoothly and has stutters?

or is the overall fps low

[unreal hornet]

It's performing smoothly and then it will randomly like freeze.

[runic niche]

make sure nothing is running in the background, also make sure your phone doesn't get too hot

[unreal hornet]

And it wont unfreeze until I reload the game.

[runic niche]

what settings are you using

[unreal hornet]

Yeah I don't have anything in the background and my phone doesn't really heat up

[runic niche]

what settings are you using

[unreal hornet]

I was on HD then I turned it down to Balanced

[still notch]

An XR should be running it smoothly tbh.

[unreal hornet]

YES EXACTLY?? It is smooth but it will just freeze.

[runic niche]

what frame rate

[unreal hornet]

Medium

[runic niche]

hmmmmm

[still notch]

Try running all lows once.

[runic niche]

phone might be defective or game just being crap. medium frame rate isnt very high at all

also smoother frame rate usually is more intensive than higher graphics

so your phone might get hotter at extreme fps but smooth texture

[still notch]

It's an XR though maybe a fake?

[runic niche]

did you buy from an official apple store lol

[unreal hornet]

I got it at the Apple store....

[runic niche]

do you have enough storage avaliable

[still notch]

How about screen settings u running notch?

[unreal hornet]

Yah I have like 40 gb left and yes got the notch

Honestly don't think it's my phone at all lmao

[still notch]

Ok so try this run all low settings 1-2 matches to see if it has a problem in graphics and etc. if it still freezes maybe it is the notch setting just maybe? so try running normal if possible. If all else fails then i'm not sure anymore. If you have already tried the basics like restarting phone or re installing app an using in game repair.

[jovial hedge]

Can anyone guide me? About pmco

[storm flume]

Please refer to this channel's pinned messages for further information, @jovial hedge:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[jagged forge]

Hey I'm new here , I've been playin pubgm on emulator since season 3 with friends ☺ My wonder is why don't pubgm devs do anything about hackers on emulator ? the game is litteraly dying because of them and they're there everygame flying and using all sorts of hacks 😢
If u're not an emulator supporter or ur trollin please don't answer me , have a great one ❤

[glossy sable]

@jagged forge Hi there!
Actually the anti-cheat system on emulator gets better each update, we see the ban waves each update, hundreds of them get banned every time.
But the issue with the emulators is that we can't force the updates like on mobile, so if you stayed on the older versions of TGB (it's rebranded as GameLoop in the latest updates) the anti-cheat system isn't very performant.
That's why there's so much cheat issues on emulators.

However, as always, be sure to report the cheaters when you encounter them!

[jagged forge]

Thanks for responding sir @glossy sable
I have a suggestion but I don't know if you agree or can send this to pubg devs
Deathcams send reports automatically with proof each time somebody tries to cheat , I guess if pubgm uses that there will be much much less cheating there 👌

[glossy sable]

@jagged forge You're most welcome.
About your suggestion, that's already the case

[jagged forge]

No sir , deathcams are short replays of someon't death , pubgm unfortunatly doesn't have that 😫

[viscid haven]

How long does it take to get a reply

Because it already sent me the give a feedback email when i have not EVEN get a solution

[glossy sable]

@jagged forge Oh, replay, misunderstood sorry.
They did that for a while, then discontinued for some reason.
Will tell the higher ups

@viscid haven In game Customer Support?
Weeks, most of times, but depends on the situation.
Appeals for bans can take months
Suggestions sometimes don't even get replies but they are all reviewed
Reports are all investigated in manually but nearly never get a reply.

[jagged forge]

@glossy sable Thank you for understanding and help sir ☺ Pubgm is great and will be greater if fair-played I'm sure you'll talk to someone about my suggestion too , have a great one ❤

[glossy sable]

@jagged forge
Have a great one too

[still notch]

Here you go.

@vast quail

[vast quail]

Yes?

Trank

[olive pike]

hey Frank

[still notch]

Might be complete i'm not sure but has the most.

[vast quail]

@still notch SamsungGalaxyJ2Core?

[night cloak]

Hi

How to cintach oubg m offical member to report a complain

[cosmic gazelle]

Infection mode is so useless..zombies doesn't have special abilities like spitting and all which is there in Zombie mode, there are places where zombies cant go easily and people can shoot them down easily and then zombies dies with 2 shots of swords

[night cloak]

Contact* pubgM*

Bro zombies are 9 and defender r 3 so its ok

[still notch]

I think it can run it what kind of specs do you have? @vast quail

[dry dock]

i want to sign up in wechat but i haven't friends to verfiy the QR

[still notch]

Would be pusing it im not to sure about the 1gb ram?

[night cloak]

@harsh anchor indian gaming comunity is totally pissed

[still notch]

Complaint for? @night cloak

[night cloak]

Yes bro @still notch

[still notch]

Complain about what?

[night cloak]

Hacker doing live stream

[still notch]

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

Bro they r just making new id's they r streaming @still notch i just saw a girl name bindass kavya she is cheating and saying i am not a check and at the same time she is doing aimbot people are spaming hackers i saw her id getting banned live but she makes new id plz take legal action toward them @still notch

[still notch]

I'm just a community member and not staff. I cannot help you any further.

[night cloak]

I am having frustrasion

[vast quail]

SamsungGalaxyJ2Core will not be compatible with PUBG MOBILE? @still notch

[night cloak]

@still notchhow to contach to staff

[still notch]

Also according to frank.

(Franck)Actually the anti-cheat system on emulator gets better each update, we see the ban waves each update, hundreds of them get banned every time.
But the issue with the emulators is that we can't force the updates like on mobile, so if you stayed on the older versions of TGB (it's rebranded as GameLoop in the latest updates) the anti-cheat system isn't very performant.
That's why there's so much cheat issues on emulators.

However, as always, be sure to report the cheaters when you encounter them!

[night cloak]

But will u guys ake legal action towads streams hacking live

@still notchbro i don't understand why there is evan an emulater

Pubg mobile is mobile so people shiuld play on mobile not emulater its unfair not about mating but about leaderboard and customs and tournaments and others

@still notchanswer me bro

[still notch]

Like i said, I'm just a community member and not staff. I cannot help you any further. Maybe in the future they will separate them.

[night cloak]

U should also seprate customs for mobiles and emualter

[still notch]

I'm not sure have you looked in playstore?
And see if it will download?

Settings and grahics would struggle also. @vast quail

[uncut island]

Why is there no response from in-game customer service

[night cloak]

@still notchyes @uncut island is right

[uncut island]

Why

[grizzled raft]

Whats your problem i might help @uncut island

[still notch]

Reply's take time Could be as fast as minutes to weeks. you are not the only player they have to reply to. @uncut island

[thick bronze]

Hey

[grizzled raft]

Good job dora @night compass

[night cloak]

No i don't get any reply

[uncut island]

I have a very special problem and it is necessary to reach the top officials

[night cloak]

@and yes yes yes another queation

[thick bronze]

I don’t really know how to change a pubg Mobile picture to something custom. So, I just changed it and it didn’t pop up the picture

[still notch]

I once contacted them about a bug that i paid for a clan and didn't receive one. They got back to me and fixed the issue.

[uncut island]

@still notch I sent them two months ago

[still notch]

So i know that they reply they just take time.

[night cloak]

My cousion downloaded veitnam version and logged in this real id he did'nt he can't get it back in global how to get it back to global ? Is it possible?

[still notch]

Maybe try English support you might have better luck.

[grizzled raft]

Nah fam they wont respond lol

[still notch]

Thats because once you go to viet version you can't go back sadly.

[uncut island]

There should be customer service. It is not reasonable to send something and you will never receive a reply

[night cloak]

@uncut islandyes

@still notchand so much lag!!! Plz optimise this game qnd i know u r a comuninty member not a staff

[uncut island]

How can I speak with English support

[night cloak]

But i need help for lag my maximum setting is hdr ultra i play in smooth extreme (60)fps but onlt got 30

@still notchi know it's difficut for u to reply these all question take ur timee but be sure to reply all of them also check above

[still notch]

[night cloak]

@still notch

[still notch]

Why am I experiencing lag?

When the battery is low, the frame rate will slow down, causing lag. Recharging your phone to try again.

The device's Temperature Control will be triggered when the phone is hot, which slows down the frame and make the game lag. Recharge you phone while lowering phone temperature and play later.

When there are too many processes running on the device, it will lag. Close all processes and restart the phone.
If you set a higher graphic settings beyond the hardware capability of your device, it will cause your game to lag. In this case please lower your graphic settings.

Pay attention to the signal in bottom left while you are in a match or during server selection. A yellow or red signal means your ping is high. In this case, you can switch your connection to Wi-Fi or 4G, or reduce graphic settings by selecting classic style.

What should I do if I am experiencing lag?

If you encounter lag, please try the following:

1. Check out if you have selected the optimal server:
   Tap the Select Mode button below the Start button in Lobby screen, then tap the server button in the top right corner. Select the server with the lowest ping.
2. Check if your graphics settings are compatible with your device.
   Tap the setting button in the bottom right corner in Lobby, go to the Graphics menu and change graphics settings.
3. Change your connection method (4G vs. Wi-Fi) or move to a place with better signal.
4. Exit the game and clear some space on your device, then log into the game again.
   Before logging out, please note that if you are playing as a guest, logging out may erase your progress.
5. Tap the Repair button on the right side of Login screen to repair PUBG MOBILE.
6. Download and install the game again. @night cloak

[uncut island]

@still notch How can I speak with English support

[still notch]

I'm not sure but just maybe change all your language settings to english.

Read pinned messages peeps!

[night cloak]

@still notchbro see i have samsung Galaxy A50

But i experience extreame leel bugs and gliches and even lag in even 36 or 40 ping

[still notch]

Need more ram.

[night cloak]

No bro

@still notchhow much?

[still notch]

4 is smol these days. Play on lower graphic settings.

[night cloak]

@still notchhow much lower

[still notch]

Set to all low. I checked your phones specs. They pretty sad.

[night cloak]

Bro low frane rate? I am experienceing frame drop

@still notchand there is glich people kill u through walls in 36 ping😑😑😑

And this glich is with ur game not mobile

[still notch]

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

@still notchbest mobile for gsming?near 30 thousand indian rupees

Near 417 doller

What's meliodas meaning bro?

[still notch]

U can buy a 2nd hand razor 1 for $300 Aud here. If you wanna chat to some cools peeps move to. #chat or #pubg-mobile . So we don't make any Staff angry since this is a channel for Support matters.

[night cloak]

Ok bro

How can we talk to staff???

[still notch]

They will probably get back to you if you wait here. If you leave a question or you need more help.

[night cloak]

Take legal action towads streamers that are hiding their hacks but doing aimbot

Bro atleast take a legal action towards a girl called kavya her channel name bindass kavya gaming

[still notch]

They cannot ban or do anything else here. So i wouldn't waste time. Like i said.

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

Bro i dont nedd her to ban

She can make new id i need u guys to take legal action towads them

[still notch]

That's the reply you will get since i copy pasted this from a similar issue.

[night cloak]

Bro i hate pubgM man ur policy said legal actions

[still notch]

I'm just a player helping others.

[night cloak]

But i dont u havto work hard ur anti cheact system is not working people aree doing hacks in 70 71 level ids and not getting banned

@still notchplayer? U are not a staff member or any offical one?

So plz take my problem to any staff is u see them online

[still notch]

They get this issue constantly like i said they cannot help you here.

[night cloak]

I will hack pubg now no need to work hard i am getting 1 hacker in even classic

Even youtubers hacks r not getting banned

[viscid haven]

@glossy sable then how do i know they solved my problem when they don't even replied

[still notch]

I got feedback once they helped me out and all just gutta wait maybe. @viscid haven

[viscid haven]

ok

[gray nebula]

@anyone send me my discord id

@everyone send me my discord id

[still notch]

385136547734749193

This one? @gray nebula

[gray nebula]

Thanks

[still notch]

No prob.

[night cloak]

Do I get 1300 silver frags?

Once the season ends and renews

[half relic]

I have a problem with game logins

[kindred zephyr]

I'm done with this game full of hackers reports are just a button that does nothing

[half relic]

I don’t want the days when I call from Friday (08/30/2019) they don’t do it like it beat 27 days until today 27 days, but I stopped every day

[kindred zephyr]

Same hacker killed me 2 games

And he has played 32 games without getting banned is the report button working pubg mobile team?😒

[grizzled raft]

No @kindred zephyr

[ivory gulch]

Hey, I can't load the game

It says I do not have internet connection but there's not problem with my internet.

Ouh, nvm

[grizzled raft]

@ivory gulch

[ivory gulch]

@grizzled raft I lost a game due to that error. Also lost rating. Damn annoying

[night cloak]

Hi i need help any admin here ?

Hey @Scoopi#8075,
Please state your issue.

I get banned from pubg 2 minutes ago while im only followed a video to play in mobile server

i get banned for 10 years its supposed to be 2 moths for that issue

@night cloak
Users kindly note, we do not provide any help regarding account suspensions of any kind.

If users wish to know the reason of ban, they can refer to faq subpoint 2.9 in #481198147478224896 channel.

If you have any further questions related to account suspensions and require support, kindly click the File Claim button or contact the ingame customer support.

How to contact ingame customer support?
Refer to faq subpoint 6.1 in #481198147478224896 channel.

@night cloak u will reply after other 10 years if i contact the ingame customer support

u have rules guys why u not followed the rules u said 2 moths ban for sameone who went to mobile servers and i get 10 years

@night cloak If they don't reply, consider contacting them again!

[hybrid obsidian]

todays not my birthday

[night cloak]

@night cloak people contact them from moths and no one gets reply

Hey @hybrid obsidian,
Please use discussion channels such as #chat for unrelated comments.

@night cloak
FAQ 6.2 - How long does it take before the customer service replies?

The customer service receives hundreds of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable timespan, please reply to the support ticket or e-mail with a kind reminder.

Unfortunately, there is nothing anyone can do from here regarding this, @night cloak.

Contacting in-game customer support and waiting for their response is the only possible solution at the moment.

[hybrid obsidian]

Sorry about that Mr. Mom, wont happen again

[night cloak]

@night cloak thnx for only helping streamrs andpeople who spend a lot of money in the game

[unreal hornet]

My game still crashes I've tried everything omg

[bold siren]

Did you try repairing your client, @unreal hornet?

[unreal hornet]

Yup, I've done that. I've uninstalled my games multiple times and also used the repair thing on the welcome screen. I've turned my settings to the lowest possible graphics. I've tried playing on normal display and not notched.

[blazing saddle]

@unreal hornet Make sure you have free device space and RAM is cleared before you launch the game.

[unreal hornet]

I have like 20 gb available

[blazing saddle]

What device and OS are you using?

[unreal hornet]

iPhone XR and whatever the most current update is for iOS

[buoyant nebula]

My facebook account has been hacked by someone and he is using my pubgm account and he linked it with another twitter Account nd then disabled my facebook account that's why i am not able to access my pubgm account.can anyone help me?

[storm flume]

Please refer to this channel's pinned messages for further information, @buoyant nebula:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[buoyant nebula]

My facebook account has been hacked by someone and he is using my pubgm account and he linked it with another twitter Account nd then disabled my facebook account that's why i am not able to access my pubgm account.can anyone help me?

[olive pike]

@buoyant nebula dm

[blazing saddle]

@buoyant nebula Read the pinned messages as instructed. No need to post the same issue again and again.

[unreal hornet]

Do you have any idea what could cause it to keep crashing? :/ @blazing saddle

[blazing saddle]

I don't have much idea about iOS devices, wait for another staff member to repond, @unreal hornet.

[night cloak]

Can someone tell me when the season end?

[inland basalt]

Every single game we see 3-4 flying birds where is the fair play in this game hackers every where

[buoyant nebula]

@blazing saddle hello sir could you help me

[peak wadi]

Hello

Been 2 years still didn’t fix the one shoot glitch?

My ping is good my device is iphX & still getting One shotted by players like comon

[night cloak]

It's been only 1 and half year since the game released...

[peak wadi]

😂😂😂

[storm flume]

Hello, @inland basalt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[peak wadi]

Yo who made this dude mod looks like i been here before him 🧐

He didn’t answer the question 🤦🏾‍♂️ , Where is LastWish anway?

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

What was the question dawg

[peak wadi]

Look up cant send it again for some reason

[blazing saddle]

What do you mean by One shoot glitch? @peak wadi

[night cloak]

I dont think its a glitch homie

[peak wadi]

I come infront of a guy them i shoot & he shots & my health bar goes like it one shot kill & happened to me while i have better gear then him

[night cloak]

Could b the other players connection

[peak wadi]

My ping is 30-40 in eu

Shouldn’t be a problem 60 fps only pubgm ark installed where is the problem then

The other player latency isnt matter if it high or not because its me who hits ain’t registering sometimes & his hits don’t register to my health making it look like 1 shot kill

Now thats the game prob

[blazing saddle]

@peak wadi Report in #555492558428700682. Check the pinned message in that channel.

[night cloak]

how do i unlink facebook from my account i have twitter and facebook but only want twitter

[peak wadi]

Reported this many times man in here $ via game they said it goes to devs faster @blazing saddle

[blazing saddle]

You cannot unlink, but you can request 'revoke access' which will remove that login method for your account, @night cloak.

[night cloak]

how do u do that

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[peak wadi]

You cant fully unlink

[blazing saddle]

@peak wadi Yeah, it is better to report ingame.

[night cloak]

can can i revoke access

[peak wadi]

The data will stay there, yes as i said i have reported many times

That what made me leave in the first place i was a mod helper in MENA discord

[blazing saddle]

Yes, you have to go to ingame customer support and type 'revoke access'.
Refer to this :

[peak wadi]

Idk whats going on tbh many people are having this with high end devices & still no fix & some you tubers too

[blazing saddle]

@peak wadi just keep reporting it, I hope it gets fixed by the next update.

[peak wadi]

Thanks hope it dose, you have great day my friend @blazing saddle 😁

[young grotto]

Hi

[olive pike]

hi

how can I help u

[young grotto]

Ineed 5000 us please

[olive pike]

Buy The UC yourself by paying real money in-game

No one here will give u UC for free

[peak wadi]

اشتر بنفسك ما يصير تسال عب اكاونتك فلوس و روح اشتر يو سي من هناك @young grotto

[young grotto]

Are speak Arabic

[peak wadi]

آمر الشيخ @young grotto

[young grotto]

انا فقير ولايمكنني ان ادفع

[peak wadi]

للاسف الشديد يا حبي ما يقدرون يساعدونك @young grotto

[storm flume]

Please do not use any other language aside from English in this channel, @young grotto @peak wadi. Refer to #613267301243944960 for language channels.

[young grotto]

Ok im so sorry

[olive pike]

It's okay

[night cloak]

hello i need help

[olive pike]

@night cloak how can we help u

[night cloak]

i cliked repair on the account and now my twitter wont work and it signed me out?

[olive pike]

Try to sign in back @night cloak

[night cloak]

i did but it signed me out and when i enter my twitter it says account not found 😑 and yes i put in the right details

yo where tf u go

[blazing saddle]

maybe recheck the details.

[night cloak]

i did u never acutally help people

[merry sonnet]

i need talk admin private anyone here, serious issue

anyone online?

mods admins

[shell garden]

@night cloak I don’t think there’s a solution for this except on the twitter side. Recovering your Twitter account might be the only way to get your pubg account back (unless you attached another social media?)

What exactly happened to your Twitter? If you search the username, what appears?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @merry sonnet. Remember to read through #481198147478224896 before asking questions in the support channels.

[merry sonnet]

@night cloak i need complaint,some peoples bought uc using a trick and i want report about it in private

[shell garden]

AFAIK sending a support ticket is your best bet. None of the active discord mods/admins are in charge of handling reports and punishing users for breaking rules

[night cloak]

you can DM me. Let's see what we can do @merry sonnet.

[shell garden]

Oh, nvm! 😮

[merry sonnet]

am already msging toroid bro

@night cloak am messaging toroid

[night cloak]

That's good.

[rich kite]

I got scammed...I was opening thise luck spins and on my second spin into the gun skin, but the game decided to give me 12 silver. Honestly I don't care but pls fix the crates and the spins

[merry sonnet]

@night cloak i am unable to dm u bro,can u send me a message

[shell garden]

@night cloak no one here can help you. Have to send a email to support, or file claim in-game

[night cloak]

@rich kite You were not scammed. If you didn't notice, silverx12 was an item there.

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Please read the bot.

[shell garden]

That’s honestly what I hear all the time. I heard that after dozens of tries some people have gotten through to a real person, and also I’ve heard of people who never got in touch

[rich kite]

@night cloak but as you can see it landed on the gun skin

What is the point of spinning then

[shell garden]

If your account is worth a lot to you, then keep trying to get past the robot. But prepare for the worst... it might be gone forever 😦

The spin shown might just be visual

[night cloak]

That's right. Most people usually tend to ask normal and common questions, that's where the FAQs come in handy. Welp, there are cons and pros. Think it as a puzzle, @shell garden.

[shell garden]

I really doubt that they’d fix these things like that. They “scam” in other ways that aren’t straight-up illegal

It’s not so much like a puzzle as it is more likely a budget cut

[void yacht]

Is impossible to get into game on any server. Waiting time goes over 4 min on any mode. Really sucks

[night cloak]

@rich kite That's just visual bug.

[shell garden]

The bots are far less useful, and although the playerbase is massive there’s no excuse. Apple and Google Play support can reach a real person within 1 minute

[night cloak]

@shell garden Budget cut, is the fact. Developers aren't as rich as Google or Apple. Anyway, for discussion I'd suggest to use #pubg-mobile.

[merry sonnet]

@lime juniper

[night cloak]

@void yacht I'd suggest to play TPP Squad. As most people tend to play on that mode, you might find it less time taking.

@merry sonnet Aloha! How can I help you?

[merry sonnet]

dove are u a mod?

[night cloak]

I'm a contributor.

@shell garden just says the twitter wont work says i enter it incorrently

[merry sonnet]

i need to complain about an issue in private ,can u dm me pls

[shell garden]

On Twitter? If you have the Twitter ID, can you find your account on the search bar?

[night cloak]

@merry sonnet What is the issue about? Any hint.

[merry sonnet]

uc purchase trick

[shell garden]

How long have you had this account? Were you ever able to login via twitter before?

[night cloak]

Alright DM me.

[merry sonnet]

ok

[night cloak]

Hello

Hacker ID
5144402608
To report him

What?

[strong thunder]

Using this trick ppl looted in lac

[night cloak]

Sorry bad English what's lac

@strong thunder Let's not promote it here. You can send it to Google Customer Support, since it's their concern.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

@storm flume thank you bot

[pulsar gyro]

Why can't i get quick scope to enable!? Support? pls...

[void yacht]

@night cloak you are asking me to play differently to what I like to play FPP?

[cinder rover]

Hi all

[pale panther]

Hello can anyone tell me what this means please

[night cloak]

@void yacht Since you mentioned "any mode," yeah. That's where people play most. Normally you'll get matched in FPP faster but it's the tier. If it goes up, you'll end up getting longer waiting time.

[storm flume]

Please refer to this channel's pinned messages for further information, @pale panther:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[night cloak]

@heady bloom What's wrong?

[heady bloom]

I'm sick of this game deducting my point like tremendously all the time

Do you have any idea how much time and energy I have to get it

[night cloak]

@heady bloom Play safe, get more points.

[night cloak]

Now what's wrong with this?

[heady bloom]

And What's the point I found this If can't use it

[hybrid valley]

Hello guys.Do you think there will be more 60 fps supported devices any soon?(extreme frame rate option)e.g iphone 7 and plus?Thank you.

[night cloak]

@hybrid valley Hardware limitation, so very unlikely.

[heady bloom]

@night cloak Ok So when will the real helicopter will be released??

I'm not sure If I'm going to live long enough sooner

[cobalt wolf]

😩

10 years that is too much.

[cinder shell]

Get rekt 😂👌

Guys any solution for 3months banned for no reasons ?

[cobalt wolf]

3 month is fine.. but 10 years. 😩

[cinder shell]

10years for cheating but 3 months for nothing

And i miss the season 9

[cobalt wolf]

But I didn't cheat.

[cinder shell]

It not possible 10 years banned for not cheating or using bypass

[cobalt wolf]

They didn't even say the reason.. why I got banned 10 years.

I actually don't use anything of these. @cinder shell

[main peak]

same here

for no reason i got banned my royall pass

i got 3 month banned

[soft mulch]

Please help me my account is hached

Hacked

[ebon cedar]

I was always against hacker and didn't use hack yet. Then I got the 3 month ban 🤷‍♂️😂

Bye pubg . I will never play this trivial game 👋😪again

[main peak]

yeah

they don't banned the hackers ,they banned pro players

[ebon cedar]

@main peak I did not see a game where the number of hacker programs more than the players 😂😂

[keen nexus]

Beta will be at all?

[ebon cedar]

My grandmother made a pubg hacker program too 😂😂💔

[night cloak]

Refrain from having conversations in this channel. Please move to #pubg-mobile or #chat.

[oblique bone]

I also got banned a cheater came in my random matching I even killed him with grenade but I got banned for 10 years

[still notch]

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Don’t nade them report them.

[icy carbon]

As if they’d do anything after the hackers are reported

[delicate prairie]

?Hi Is here anyone who can help me

[hoary lodge]

Just ask what you want help with, someone will come to answer

[delicate prairie]

I was playing the game without any warning and I was inside the game my account was banned for three feeling and when I contacted the support team did not respond and also on e-mail and I do not know why I was already banned

I do not want them to lift the ban on my account, but I want why I was banned and how to avoid such things in the future

[still notch]

@delicate prairie
@oblique bone
@cobalt wolf

[cobalt wolf]

@still notch Did that.. Ignored~

[oblique bone]

Bruh

[cobalt wolf]

To be honest, no one response just an annoying bot.

[oblique bone]

I haven't played multiple time?

[still notch]

Then you must’ve been banned right fully.

[oblique bone]

That cheater came in a random matching I've killed him with grenade

[cobalt wolf]

🙃 Do you think so?

[oblique bone]

Is it my fault?

[delicate prairie]

@Meliodas#4952
Thank you

[still notch]

No problem. Goodluck!

[cobalt wolf]

Let me tell you one thing, @still notch I wasn't playing with any cheat engine but I got ban for 10 years. Well, I'm not upset with it but I think it's unfair. However I admit now days I'm playing with Hack yet I never got banned. That is why I think it's unfair.

Either it's unfair or the Anti-cheating system is Meh.

[heady bloom]

I'm getting merit without proof me killing my teammates

I killed hacker in my team

It was heroic thing to do

[still notch]

Hackers are considered as normal player’s. Don’t nade them report them. Thats why you lost merit.

[cobalt wolf]

@still notch What do you think about the Anti-cheating system now?

[still notch]

Refrain from having conversations in this channel. Please move to #pubg-mobile or #chat.

[heady bloom]

@still notch I was helping the game company to survive

From getting infected by hacker

[cobalt wolf]

Actually I'm not trying to have a conversation.. I want "Support".

[heady bloom]

@still notch No matter how many times I tried to report them they're still everywhere

I was running out of option

[still notch]

I don’t see any hackers!

[heady bloom]

I still seeing the same hacker playing which I report long ago

@still notch you're probably just lucky

[cobalt wolf]

Try and play with Emulator. "game-loop" @still notch

[heady bloom]

It takes matter of a time to found one.

@still notch tell me how many types of hacker which you recognise

Let me know if you don't understand

[slim vector]

What might cause this ?

I play on 5G

[cobalt wolf]

@slim vector internet is Sh..t Lagging and disconnecting

[still notch]

I’ve been Ace since s1 cheaters are slowly dieng out. I can see the difference I haven’t seen any this season. Sure emulator has them but mobile has lost them. Also they have taken a few steps backwards on emulator’s security. Should be better in a few updates time.

[cobalt wolf]

😩 Mobile has lost them?

[still notch]

Also according to Franck.

Actually the anti-cheat system on emulator gets better each update, we see the ban waves each update, hundreds of them get banned every time.
But the issue with the emulators is that we can't force the updates like on mobile, so if you stayed on the older versions of TGB (it's rebranded as GameLoop in the latest updates) the anti-cheat system isn't very performant.
That's why there's so much cheat issues on emulators.

However, as always, be sure to report the cheaters when you encounter them!

[slim vector]

...does this 10 mins ban effect my rank , statics or freeze my rating points ?

[still notch]

No only keeps you out of the game. Everything should be normal when your are unbanned. @slim vector

[slim vector]

Thank you :)

[still notch]

No problem. Try to keep yourself from being banned in the future. Have fun!

[cobalt wolf]

@still notch Yay congrats! but I see "the hundreds of them get banned" 75% of them ain't using cheat.

Also about using older versions of TGB It's force to update now. I'm using the Lastest verision of Gameloop.

[livid oar]

Hi Guys I have Question After The Recent update That Was 2gig Every Time I play the game The Storage that game gets it increases and Now Its About 3.4 gigabytes and I Dont Know What to do

[still notch]

Most people who come here and complain about false bans are hackers or plug in users that are acting dumb so they can recover their account. So literally the chances of being banned for no reason is really low. Also i’m not a emulator fan. I’m not staff just your regular player helping peeps.

[night cloak]

@livid oar The game size will increase more over time. Unfortunately, you can't do anything. But, if you want to reduce the game size, you can delete optional maps.

[livid oar]

@night cloak ThankYou But It means Every Time I play The Game Storage Will increase For everyone..?

[still notch]

No after each update & event to be precise. @livid oar

[cobalt wolf]

Yeah.. Sure I know that most of complains is lying but I'm telling the truth and I admit that now days I'm using a cheat engine yet I never got banned. Even though I reported myself like duh. Funny is on my Main account that I payed over 1500$ and never used any sort of hack I got banned 10 years. Also there's a youtuber who got banned too without even using a hack.

[night cloak]

@livid oar Yes, game size will increase when you'll play(not daily). Because it will download some file for events. When the event will end, storage will back to normal. So, it's temporary.

[velvet vault]

Hackers ruining the game. No matter if you ban them they always come back with new accounts. Crown V from just 49 matches. And this STAR guy is using the guy named xMeraBaaapx to rank up. Went to his career results and saw that these guys are always playing together.

[night cloak]

@velvet vault Unfortunately we can't do anything here! You have to report them from the game. You can follow the instructions below-
FAQ 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

• Username of the player you wish to report.
• Evidence in the form of screenshot(s) and/or video(s).

[velvet vault]

Yeah I did report in game

[grizzled pecan]

Hello there I forgot my account mail, I remeber only password is there any way to recover it? Using Twitter

[still notch]

Contact Twitter support maybe.

[night cloak]

@velvet vault Be patient. They will get ban in future. But there is no exact time.

[velvet vault]

Yeah you should ban the one's who are playing with them to push ranks.

[night cloak]

@grizzled pecan you can find your email here-

mobile.twitter.com/settings/account

[cinder shell]

@slim vector if u banned 10 min 4 times , the 5th time ur ban will be 10 years

[grizzled pecan]

the problem is that I reset my pc and I can't log in

[still notch]

You’ll have to follow up with Twitter support. @grizzled pecan