questions

[distant plinth]

cute baby please help me I didnt broke the rules

[coral kestrel]

I know how to do that but if i have video is there a way to do it here? Can't send video in game

[glossy sable]

@coral kestrel Upload the video somewhere (YouTube for example) and send them the link
(same for #555492558428700682)

[distant plinth]

ı dont use hack

[coral kestrel]

Oh ok thank you i apreciate it

[glossy sable]

@distant plinth You likely downloaded an unofficial version of the game.
Reinstall the emulator and the game, and your account will be unlocked in 3 months.
For further information, go to #emulator-support.

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @distant plinth.

[glossy sable]

@coral kestrel You're welcome

[night cloak]

@glossy sable are you moderator or just member ??

[glossy sable]

@night cloak I'm a Contributor as you can see, meaning I don't have moderating powers but I'm part of the staff team.
Did you read #613267301243944960 upon joining the server? It's explained there.

[night cloak]

Hi can i know when they will replay me message ?

[glossy sable]

It can take weeks, maybe a month or two.

If they don't answer in 2 weeks, just send them another message, as a reminder.

[night cloak]

@glossy sable and if they tell me coversation closed ?

[glossy sable]

If they closed the conversation, it means the claim has been denied.

[night cloak]

Wow...

Ok thanks
I have a question if i use my facebook account on pubgm global can i use the same account to pubgm chaina version ?
@glossy sable

I sent three messages they close it so ??

[glossy sable]

@night cloak Do you mean Game for Peace?
As far as I know they only support QQ and WeChat.

@night cloak Try again, if it still closes it means you can't appeal the ban.

[night cloak]

Ok thanks alot @glossy sable

[fleet fox]

How to share this server link?

[glossy sable]

You're welcome @night cloak

[night cloak]

Wow awsome conpany :)) very awsome ")))) (31/7/2018) still for now i play it and pay for this game they banned me for no reason ??? Why ???? I have never use anything broke rules :)))

Company*

[spring void]

@fleet fox do !invite in #chat

It is in #613267301243944960 too

[glossy sable]

@night cloak Go have a look at the Terms of Use.
We can't help you here, complaining will just get you muted.

[frail idol]

Why mute him?

[night cloak]

Beacuse i say the true :)

[frail idol]

He didn't swear

[night cloak]

Hello how do I report someone in pubgm with video proof?

[spring void]

@frail idol @night cloak this server doesnt provide support regarding banned accounts continuously cluttering channels for it has no use so that is why he was warned

[night cloak]

Hackers play in safe the use every thing we take thim faults :)

[glossy sable]

Because he clutters the support channel with unnecessary messages, @frail idol @night cloak.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[frail idol]

What did you do?

[night cloak]

They didnt answer me !!!! What my fault i get banned 10 years !!!!

[glossy sable]

@night cloak Because you broke the rules.

@frail idol Move to a discussion channel if you don't need support.

[frail idol]

I am trying to help

[night cloak]

That why i say unneccary messages i didnt broke anything understand me

[spring void]

@frail idol read support guidelines please

[frail idol]

I already did

[night cloak]

Im here to help me not to mute me

[glossy sable]

@night cloak Go read the Terms of Use, there are rules that you broke, intentionally or not.
Now move to a discussion channel.

[frail idol]

@glossy sable You not even trying to help him

[night cloak]

I read every thing i know this game like my name i didnt do anything broke rules :) i go like what u say they doesnot answer me so my acc is banned for ever i work on it alot for 1 year then get banned for nothing what i must do ?

[glossy sable]

Create a new account.

Again, if you got denied after filing a claim we can't help you any further.

[night cloak]

Really?

[feral badge]

Last 30 minutes its downloading. Why?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @feral badge.

[frail idol]

Its probabley you're connection try to re-installing it

[night cloak]

You help me really alot ,,, thank you any way its i dont know what to say about it i want admins see this conversation to see what u say ,, u are not supporter u are kidding

[glossy sable]

@night cloak They will tell you same.

[night cloak]

So why this for support u didnt do anything ?

[feral badge]

@frail idol My connection is okay & I restart my PC already. It's 0%. No error

[glossy sable]

@night cloak We offer support for technical issues on the client's side.
If you get banned we can't help you.

[frail idol]

Try re-installing google installer if the problem countinue

Check you're date if it correctley

[night cloak]

[glossy sable]

@feral badge Go ask about your query in #emulator-channel.
You can get access to it by following the bot's instructions above.

[night cloak]

Who can help me ? I dont know why i get banned already to know who can help me i wont my acc i want know just why u get banned

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Read the bot.

[glossy sable]

@night cloak For the last time:
You have been banned for breaking rules. We can't help you here, next message is a mute.

[night cloak]

Thank you ")

[glossy sable]

@frail idol Wrong channel.
They have been warned by an admin already.

[night cloak]

This support is not help .. don’t even try to complain.. they just gonna make u more mad

[frail idol]

Okey

[night cloak]

It’s literally said .. pubgm support

@night cloak i see b it ch company and game

But support of what ? Just saying can’t help

@night cloak This is a community server.

[frail idol]

Support and help are both words in meaning

[night cloak]

You'll get support by volunteers.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

@night cloak community server So u guys need to clarify everything then.. by saying pubgm support .. it mean support

[glossy sable]

@night cloak It does.

[steady smelt]

@glossy sable can u go to #emulator-support and explain more

[night cloak]

@night cloak It is a support channel, right. But community made support channel.

[glossy sable]

But not about bans, read the #613267301243944960 if you didn't, @night cloak.

[night cloak]

Bruh @glossy sable it’s saying support bruh

[frail idol]

Its support for pubgm

[night cloak]

So, you won't get any help from official security team here.

[glossy sable]

@steady smelt I can't, emulator isn't my area of expertise
That's why there's separate channels, so staff that know more about it will take over when they're available.

[night cloak]

In the guidelines u guys talking about hacks

[glossy sable]

@night cloak Report the hackers in-game.

[night cloak]

When u guys can’t even help about that topic

Please, move to #chat for off topic.

Hey @lime juniper can you help?

[lime juniper]

Do you have a problem, @night cloak?

[glossy sable]

Ask away, @night cloak?

[night cloak]

Who deleted my suggestion?

[glossy sable]

There's already Europe servers, @night cloak.
Wasn't a "suggestion".

[night cloak]

I haven't seen a European in a long time

[glossy sable]

And?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[night cloak]

Have a good day guys

[glossy sable]

@night cloak Use of GFX is against the rules.
You used them, and got punished accordingly, we can't help you.

[night cloak]

@night cloak It's a misconception thinking people only gets banned for cheating. You used an app, which changed some data in game, which is not allowed.

Was kar98k mode from war removed? I only spawn with automatics

@glossy sable so how is it a European server ... If there's no Europeans in it?

[glossy sable]

@night cloak The servers are located in Europe.
And what's the issue with not having Europeans?

[night cloak]

@night cloak There are Europeans here. Both me and Franckie are from Europe too.

[glossy sable]

@night cloak Not as we know, you just might not have gotten it yet.

[night cloak]

@glossy sable is that a serious question?

[glossy sable]

It is

[night cloak]

@glossy sable i got 10 matches so far and all the same, no kar98

@glossy sable why is it called Europe if there's no Europeans in it?

[glossy sable]

I never troll in support, that's a lack of professionalism

@night cloak 10 isn't a lot
did you know there's Sanhok in Quick Match?

@night cloak It's called Europe because the servers are located in Europe.

Germany, Sweden and UK to be even more precise.

[night cloak]

Lol professionalism, you are funny.

[bold siren]

Yes, @night cloak?

[glossy sable]

I am, very :)

@night cloak Emulators get separate servers, if that's your concern.
Unfortunately, on PC you can't force an update, meaning people play with an outdated anti cheat.

PUBGM doesn't sell cheats, that doesn't make sense.

[night cloak]

@night cloak Since you got banned after 10 days using GFX tools, they also get banned like in 1-30 days since the cheating exploits are tougher for the engine to catch.

[glossy sable]

They don't ban, because players don't report, so they can't know.

That's why we tell you to report cheaters, it's only useless if you don't use it.

[night cloak]

@night cloak I mean, you got banned after 1 week. That's how they get ban after a certain amount of time. Make sure you always report.

[glossy sable]

They only do nothing if you don't report :)

[magic gull]

ok i wasnt using any cheats why they ban me ? is it because of reports ?

10 years for nothing

[glossy sable]

@night cloak and @magic gull:
We can't unban you here.
If you feel the ban was unfair, use the File Claim option.

@night cloak Look I will tell you something:
We can't unban you here, complaining here is just wasting your time.
If you get denied by the File Claim, it means you're banned for good, just create a new account and follow the rules.

[magic gull]

@glossy sable i use it for month no answer from them yet

no 1 month no answer yet

they ban me 10

[glossy sable]

@night cloak Wait you have a 2 month ban?

@magic gull If you didn't get an answer send them another message.

[magic gull]

my account from season 1 conq 😦

@glossy sable i tried more than 10 time no answers

[glossy sable]

Alright then.
Just read my message above again.

@magic gull If you get denied, unfortunately we can't help you here.

[teal tapir]

A mod from Indian pubgm served said that 16 teams( spring split finalist) are invited to the round of 32 this time? Is this true?

[glossy sable]

Just read the Terms of Use and be sure there's not any rules you broke, intentionally or not, @magic gull.

@night cloak We can't unban you here, complaining here is just wasting your time.
If you get denied by the File Claim, it means you're banned for good, just create a new account and follow the rules.

@teal tapir Read the pinned message.

[magic gull]

im pretty sure i did not break any role thanks for ur answers 🙂 @night cloak dont waste ur time there is no unban anymore

[glossy sable]

Pretty sure isn't totally sure. Go have them a look.

[magic gull]

@glossy sable im playing this game from day 1 in season 1 with ace and conq tier every season why i use cheats now 🙂

[glossy sable]

@magic gull It's a misconception, bans are not only due to cheats.

@night cloak And get banned again, bye, have a nice day.

[magic gull]

@glossy sable reports ?

[glossy sable]

@night cloak Very sure.

@magic gull No, reports are inspected manually, so there's no false ban for mass report.

[velvet sundial]

@night cloak hello bro,
We r facing hackers on PMCO qualifier round, so what we have to do on that case???

[glossy sable]

Just report them as usual.

@velvet sundial And refer to the pinned message for faster action.

[velvet sundial]

Every single time we r reporting but no any actions has been taken

[glossy sable]

About hackers in PMCO, refer to the pinned message.

[night cloak]

Who warned me ?

[magic gull]

@glossy sable can you check the reason of ban ?

[night cloak]

Wow and saying this is a community where I can’t voice my opinion

[glossy sable]

@magic gull No we can't.

@night cloak Go read #613267301243944960.

[night cloak]

Why warning ppl if this a community.. I was exchanging opinions with someone and boom I get a warning

[magic gull]

ok so we ban u for rules violation but we can not told you why we ban u thanks 🙂

[glossy sable]

@night cloak You have been warned verbally and yet continued.
Go read #613267301243944960 and go abide them.

[night cloak]

Be here for the community.. stop warning ppl or banning ppl just bc u want to

[glossy sable]

@magic gull You read the rules, and you can know why you've been banned :)

[night cloak]

@glossy sable bruh , u guys need to chill .. voicing my opinion and get a ban c’mon...

All u guys can help is read the rules , read the rules that’s only thing.. omg we want a conversation with a real ppl not a bot

[glossy sable]

@night cloak I never mentioned a ban.

[magic gull]

@glossy sable if i use anything breaking the rules i will take it but its make mad because i did nothing just waking up with ban 10 years in my acc

[night cloak]

@glossy sable if u are here to help , u gonna try to understand us and help us in but not just referring to read the rules every time

[glossy sable]

@magic gull You know what you did, I don't.

@night cloak I understand, but in those cases the only thing is to refer to the rules, I know my job.
Know if you don't need support move to a discussion channel, because this time it won't be a warn.

[junior plover]

@glossy sable hi help me please
Pubg reply me with this !
How can i know the account linked if it is not mine🙂
I provide them my Facebook email and username that is linked to my account in the game.. but the other account that is linked which is google play account how I suppose to know it it is not mine!! It’s the hacker account..
But I provide them also the registration date which i hope that is correct..
do will they revoke access or not? 😭

[night cloak]

We are not toxic , we are not here to give u guys hard time, we are not here to give u guys a bad day, we here for support and help.. even u can’t help but kind word can do the work instead of read the rules or warning ppl just bc I’m arguing.. really warning bc I’m arguing

[glossy sable]

@night cloak You have been warned several times verbally before getting warned by a mod.
Now move to a discussion channel if you don't need support, and have a nice day :)

[night cloak]

Really , @glossy sable who warned me several times , read again

[glossy sable]

@junior plover Explain the situation to them then, from what I see they won't because of that.
Did they understand the 2nd account isn't yours?

[junior plover]

@glossy sable I don’t think that they understand me but I explain for them very well!

[glossy sable]

@junior plover Tell them again then
Because what they understood is that one of your 2 social media accounts (meaning both are yours) has been hacked.

[fast fractal]

Aren't you guys gonna fix the glacier M4?! When you get shot by it you can't see we're your going and it's lags alot(PLEASE FIX THAT PAY TO WIN GUN SKIN)

[storm flume]

Hello, @fast fractal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[teal tapir]

@warm wren 16 teams from spring split finals will be invited to round of 32?

[night cloak]

My Account Got Ban For 10 Years Why

Fcuking PUBGM

[glossy sable]

Watch your language, @night cloak.

[teal tapir]

@glossy sable can you lemme know aboht my doubt

[night cloak]

I Know What I Am Saying Why You Ban My Account

Baddest Game Too Much Lags Glitches

[night cloak]

You Not Ban Hacker You Always Ban Inocent Players

[misty shard]

Hacker but still not ban

[glossy sable]

@teal tapir Unfortunately I can't, all I know is in the pinned messages.
Eirene is our esports expert, wait for her answer.

@misty shard Did you report them?

[storm flume]

Hello, @misty shard!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[misty shard]

Yes I reported them put still not ban

[night cloak]

We Always Report But You no Took Any Action

[modern gale]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers, @night cloak.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

Note: Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[misty tendon]

How to get the viper m416 skin ?!

[night cloak]

Please Help Me To Unban My Account

[modern gale]

It takes to time review, @misty shard. Please be patient and thank you for the report.

Read again what I said earlier. Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @night cloak.

[night cloak]

@modern gale pubg should put guys for watching game of the player get reported for hack to direct ban hackers

[modern gale]

You can buy and open the Ocean Treasure Crate (Red) at the Royale Pass's store, @misty tendon.

[misty tendon]

Thanks

[glossy sable]

@night cloak There's way more hackers in CSGO and much less action taken :)
You can see the long lists of banned hackers every week in #news.

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[modern gale]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or their customer service, @night cloak.

You can contact the customer support about your problem.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[manic oak]

Hi dear admins

Can any of you guys please help solve this problem?

[storm flume]

Please refer to this channel's pinned messages for further information, @manic oak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[manic oak]

Please dm me if u see this and if u have a solution. Its currently late and I have to go

[glossy sable]

@manic oak Do as the bot said, read the pinned message about it:
Data error with your client. Follow the instructions given.

[night cloak]

I can get ban?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[cosmic gazelle]

Hi,My server ranking is 412 right now, 4 hours left for time to reset for conquer,will I get Conquerer or I've to play more games?like my server ranking will be below 500 till then or not in Solo Asia

[modern gale]

Unfortunately no, @night cloak.

[royal grove]

Plz Pubg we want a Server for Pakistan players We are facing high pings
And the high pings always got us killed 😥

[storm flume]

You can contact the customer service via the game settings, @royal grove. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[cosmic gazelle]

I had 412 server ranking 5 minutes before and now it's 411,how it got decreased

[modern gale]

Conqueror and Ace tier rankings are reset everyday at 00:00 UTC, @cosmic gazelle.

[cosmic gazelle]

@modern gale I know it get reset at that time but 4 hours are left for it and my server ranking is 411 ,top 500 gets the title so I wanted to ask that my ranking will be 411 or below 500 till that time or I've to play

If it stays below 500 then I wont play because it's risky

I know its hard to tell that it'll increase or not but I just need a guessed answer

[modern gale]

I am sorry I have no information about this. Can you wait for any staff's response, @cosmic gazelle?

[cosmic gazelle]

Owkee

[viscid haven]

How long does it take to get a reply in Help Center?

I waited for 2 days

[modern gale]

The response time may vary between some hours up to a few days, depending on the number of support requests, @viscid haven.

[viscid haven]

Ok thx

I just wanna delete my old account and start a new one 🤗

But I couldn’t use the old name so I hope it will be quick

[night cloak]

is there any intention to fix the game ?
@modern gale

It’s pretty sad that tencent ain’t gonna be bringing out a Oceania server, now I have to be stuck with getting shot behind a wall.

@night cloak They have it planned. It might come after the upcoming Africa server.

I will switch to Africa

When it comes out

[quiet oxide]

Can I buy Royal Pass for my friend?

[night cloak]

@quiet oxide Rn? No. But you can buy them UC if you're in a certain region.

[modern gale]

You can try repairing the game, @night cloak.

[night cloak]

@modern gale I was talking about cheaters , I had enough talk with @night cloak and all I got that your developers are getting paid for nothing except for cloths designs and weapon skins 😂 😂 😂

[random rock]

Hi. I am recording a Cheater video, how I can send it to u?

[storm flume]

Hello, @random rock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[modern gale]

Do not discussion here, @night cloak.

[random rock]

@modern gale I respect your replay but its not benifit

[night cloak]

@modern gale ok :)

[random rock]

I tried, all ways and he got about 1000000000 reports but nothing happind, he is playing from season 7 and got season 7 ace hashtag and am spectating him now with 10 kills at first zone

I will send his name and go spectate him As u admin or any thing and ban him if u care

Lol, he isfighing VS hacker too,🤣

[modern gale]

It takes some time to review all the reports which the system gets as it individually checks on all the reported account. Please be patient and rest assured, all cheaters are punished accordingly, @random rock.

[night cloak]

@modern gale I Asked a question but Dove seemed to be busy to reply

[random rock]

Are u kidding me, I told you he has season 7 ace hashtag, how many reports he gots, and like usual nothing happened

[modern gale]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or their customer service, @random rock. Try reporting the cheaters again.

[random rock]

Hmmm, thats mean u dont care,

I didnt puy royal pass for 3 seasons to get killed by noob hackers

I will pay vip hack better than royal pass, at least I can play fare

[modern gale]

Then get banned again from the game and blame us, shame.

[night cloak]

Hey where to find invite link

[modern gale]

Ask your question in #discord, @night cloak. This channel is related to PUBG MOBILE questions & problems only.

[night cloak]

For this discord server

@modern gale shame is watching ur game conquered by hacker and losing it without even trying to resist , everytime they say anti cheating system updated I know that hacker number will increase

hello i need an admin

or someone who can ban on this discord

[modern gale]

What help you need, @night cloak?

[night cloak]

someones advertising in pm

[modern gale]

As we said earlier, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, @night cloak. Please feel free to share us if you have any great idea about the anti-cheat system.

Please use #discord for this server, @night cloak.

[wooden frost]

What is the reason for the ban?

[storm flume]

Please refer to this channel's pinned messages for further information, @wooden frost:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[wooden frost]

This is the second time in a row what is the reason?

Temporary ban I don't know why I use a phone

@modern gale
The reason is unclear

[modern gale]

Move to #questions for the discussion, @night cloak.

This happens due to abnormal client data, maybe due to your internet sending wrong data or wrong date and time of the device or using 3rd party plugins/cheats, @wooden frost.

Watch your languages, @night cloak. Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or customer services.

Do not talk here, @night cloak.

[wooden frost]

Unfortunately I have not used any third-party software

[modern gale]

Then there must be other reasons for a ban, @wooden frost.

[ebon cedar]

Man Hacker Hacker. Please do not say reporting in the game. I can't report 3 million players or more. Each game is 10 hackers 🤬 I really hate the game now. Because I have to use hacker or death in the air 😞

[slim nymph]

This normally

Haker every game

[storm flume]

Hello, @ebon cedar and @slim nymph!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[ebon cedar]

@storm flume Yes just talk and nothing happens😑

[slim nymph]

I do it nothing happened

He played more than 500 games and he use hak

[ebon cedar]

@slim nymph Of course nothing will happen. Because the support is asleep

[modern gale]

Read as the bot said, @slim nymph and @ebon cedar. It takes some time to review all the reports which the system gets as it individually checks on all the reported account. Please be patient and rest assured, all cheaters are punished accordingly.

And please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or their customer service.

Do not talk here, thank you.

[rocky verge]

@modern gale Hi . PUPG MOBILE banned me for no reason today. I missed the game two days and today I came to open the account and they gave me a final ban without playing one game and the ban message says I took that three months ago and I was playing on an account three days ago.

[storm flume]

Please refer to this channel's pinned messages for further information, @rocky verge:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[lunar needle]

Photo from Ajay Vasani

Can we do something about these guys , hackers are showing very often nowdays ! Its very irritating and frustrating to loose against these guys ! I ve heard that hackers have anti-report and anti ban hacks too !

Very sad if true , pubg devs should probably buy these hacks and must find a workaround !

[storm flume]

Hello, @lunar needle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[lunar needle]

Its not just this much matches , i have encountered ppl who are in ace , they have played like 150+ matches and still not banned , support is not helping in these issues and very slow .

[modern gale]

It takes some time to review all the reports which the system gets as it individually checks on all the reported account. Please be patient and rest assured, all cheaters are punished accordingly, @lunar needle.

And please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or their customer service.

[rocky verge]

I CANT UNDER STAND THE BOT @modern gale

[modern gale]

Then refer to the link below, @rocky verge.

https://discordapp.com/channels/393088095840370689/481200416349224980/482878692381425664

[spiral tiger]

i've upload my video on youtube to check that i'm not a cheater

[storm flume]

Please refer to this channel's pinned messages for further information, @spiral tiger:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[spiral tiger]

@modern gale
but i can't paste the link

[modern gale]

This happens due to abnormal client data, maybe due to your internet sending wrong data or wrong date and time of the device or using 3rd party plugins/cheats, @spiral tiger. Please do as the bot said above.

[cosmic gazelle]

Hey so now 1 hour left for me to get the Conquerer as per my time zone,my server ranking is 414, will I get it without any problem?

[spiral tiger]

@modern gale
i use normal game loop emulator
and i got banned twice on my main account and guest account
i've talk with you for 2 days without real support !!!

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @spiral tiger.

[spiral tiger]

@modern gale
thank's 🙂

[modern gale]

You're welcome, thank you for your understanding.

[primal garnet]

How i can report players teaming in solo??

[cosmic gazelle]

@modern gale I didn't get my answer

[modern gale]

Use the in-game Customer Support option, @primal garnet.

I am sorry, @cosmic gazelle. Just be patient.

[night cloak]

I see people marking a direction with a triangle in the game how do they do that?

[modern gale]

Like this, @night cloak?

[night cloak]

Yes

[silent elbow]

I got banned and i dont know why i just opened my account from my phone then i turned it of then opened it from gameloop i got banned for that i need help @modern gale

please help me @modern gale

[modern gale]

Point your scope anywhere and press the quick-chat then press the "Enemies ahead" message. So your mates can now see the market about 5 seconds, @night cloak.

[storm flume]

Please refer to this channel's pinned messages for further information, @silent elbow:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[night cloak]

@modern gale Thanks 😀 didnt know that

[primal garnet]

Not helped

[modern gale]

Glad to help you, @night cloak.

[primal garnet]

I have video for them teaming in solo

[storm flume]

You can contact the customer service via the game settings, @primal garnet. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[silent elbow]

i want ur help not pin the massege @storm flume

I got banned and i dont know why i just opened my account from my phone then i turned it of then opened it from gameloop i got banned for that i need help

[oak idol]

Hola

[modern gale]

Hello, @oak idol. How may we be of assistance?

[oak idol]

I have a bug with the skin of 60 days, I still have not given it to me I think it is messed up

[modern gale]

Then refer to the link below, @silent elbow:

https://discordapp.com/channels/393088095840370689/481200416349224980/482878692381425664

[storm flume]

Hello, @oak idol!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[silent elbow]

I got banned and i dont know why i just opened my account from my phone then i turned it of then opened it from gameloop i got banned for that i need help

i need help dont ignoring me

[oak idol]

@storm flume Speak Spanish

[storm flume]

Please do not use any other language aside from English in this channel, @oak idol. Refer to #613267301243944960 for language channels.

[silent elbow]

please help me

[modern gale]

You already received your reply, @silent elbow. Please stop cluttering this channel.

This server is for English only, @oak idol.

[oak idol]

Ok

[modern gale]

Did you refer to the link, @silent elbow?

[silent elbow]

what link

[silent elbow]

@modern gale thanks

[cerulean fern]

Hello

i need help

[glossy sable]

Only admins and mods can, @night cloak.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cerulean fern. Remember to read through #481198147478224896 before asking questions in the support channels.

[night cloak]

Why is pubg so broken

Is my question btw

I keep getting shot behind a wall because of my ping, there needs to be a Oceania server. And I have proof of getting shot behind a wall it’s stupid

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[cosmic gazelle]

Guys I need help..my server ranking was and is 414..its UTC time here now still I didn't get the conquerer :(

Why,I even restarted the ge

Game*

[glossy sable]

@cosmic gazelle send a screenshot

@night cloak Oceania server is in the works, maybe next year.

[modern gale]

#discord for questions related to this server, @night cloak.

[cosmic gazelle]

What is this..I worked so hard and my server ranking is 414 as you can see in the SS still I didn't get it

5:30 IST over here now..should I wait for sometime or what to do now

00:00 UTC is 5:30AM IST over here

[glossy sable]

Did you play today yet?

It's only 00:08 UTC.

[cosmic gazelle]

@glossy sable I didn't play any game yet

[glossy sable]

I think it will count on your next game, so you get actually ranked today.

[cosmic gazelle]

It's 00.08 utc right now?

[modern gale]

What message did you get, @cerulean fern?

[glossy sable]

00:09 UTC now, yes.

[night cloak]

@modern gale k

[cosmic gazelle]

@glossy sable i didn't understand, you mean to say,I have to wait again for today UTC 00:00 means 5:30 AM Monday in India?

[cerulean fern]

banned 10 years , i record it and upload it on Youtube

[glossy sable]

no no

play now to get ranked on today's leaderboards
You should get conqueror for that

[cosmic gazelle]

@glossy sable then

[storm flume]

Please refer to this channel's pinned messages for further information, @cerulean fern:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[cosmic gazelle]

@cosmic gazelle I restarted hr game and I got it..thanks tho bro :)

[cerulean fern]

but i can not share anylink here

[modern gale]

I already watched your video, @cerulean fern. Please do as the bot said above.

[rose violet]

Hello?

I was in the zone right

[wind owl]

Hello guys i have an question about PMCO is anyone know about PMCO?

[rose violet]

Hm..maybe later

[wind owl]

Now we are top 50
Will we fail or pass this round?
Please someone ask

[glossy sable]

@wind owl Read the pinned messages about PMCO.

[wind owl]

Where is it bro

[glossy sable]

@rose violet what happened in the zone?

[rose violet]

Basically

I couldn’t heal at all, not even reload..

[storm flume]

Please refer to this channel's pinned messages for further information, @wind owl:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[rose violet]

I emptied the clip and it would just repeatedly attempt to reload every time, the result was the same empty mag, then I tried dropping and picking up the meds, but that didn’t work either..

[wind owl]

Unfortunately I can’t click it 😕

[rose violet]

Maaann, me and my team took out two squads..

[mortal galleon]

Any info on "authentication failure"in beta login?!?

[rose violet]

@glossy sable any idea how I can fix or prevent it?

[wind owl]

Please i didn’t get my answer 😕😕

[modern gale]

Here, @wind owl:

1- https://discordapp.com/channels/393088095840370689/481200416349224980/616720746429022214

2- https://discordapp.com/channels/393088095840370689/481200416349224980/616721164567576596

3- https://discordapp.com/channels/393088095840370689/481200416349224980/617403514582335523

[glossy sable]

@rose violet that's when you get desync

[rose violet]

But I was walking about fine

[glossy sable]

it's a network issue

when it happens, just disconnect and reconnect to your wifi, or restart the router

but never switch data/wifi mid-game, you can get a ban.

[rose violet]

Ah, so I’m dead either way..

Oh, okay, thanks I guess..

[glossy sable]

You're welcome 👍

Unfortunately there's nothing much we can do about it as it's a network issue, hope you understand.

[rose violet]

I do..

Just wondering if it could happen during a tournament.

[wind owl]

Thanks bro @glossy sable
But it’s with my question
I asked about how much team pass this round
Top 100 or top 50 or top 32

[glossy sable]

@rose violet Hopefully not, if it does, just switch your wifi off and on.

@night cloak what

@wind owl If it's a squad ranking, 32.

[winter wraith]

Have a friend trying to install, she is unable to open the game, keeps getting a “bad parma” error & this screen

Any advice?

[mortal galleon]

Logged off, restarted device, still....

[night cloak]

For starters no one knows how annoying it is to keep being shot behind a wall

It’s because pubg is stupid enough not to make a Oceania server

[rose violet]

@glossy sable I think we both know it's more than likely I'd die before it reboots, allot can happen in 30 seconds.

[night cloak]

The customer service is crap, the servers are crap

[mortal galleon]

Then stop crying and stop playing

[night cloak]

I have so much friends saying that pubg was great before but it’s just gotten worse

[glossy sable]

@rose violet No, not the router
Put your phone in Airplane mode if you prefer, and deactivate it right after
It resets the signal
Trust me I do that when I get desync
Just 10 seconds

@night cloak Do you know how much time it takes to set up servers?
No.
So stop whining here and move to a discussion channel if you don't need actual help.

[rose violet]

Ohh that makes allot more sense

[mortal galleon]

Ty frank

[night cloak]

So you are able to make a middle eastern server but no a Oceania server huh?

[glossy sable]

@rose violet

@mortal galleon Is that on Global or Beta?

[night cloak]

Racist

[rose violet]

Franck, thank you.

[mortal galleon]

Beta

[glossy sable]

@rose violet You're welcome

@mortal galleon Ah I see
Unfortunately as it's closed, we currently don't provide any support for the beta version (that's why you don't see #beta-support).

[mortal galleon]

Thats why i asked here i looked for beta 1st...lol

Ty for the support. Quick and easy

[glossy sable]

@night cloak It takes several months to get servers up and working, Middle East first, then Africa in a few months, Oceania is coming next year. Be a big boy and learn to be patient.
Google "racist" btw, not sure you fully understand that word.

[night cloak]

First off, you could’ve just said it would be coming

[winter wraith]

@glossy sable any chance you know what to do if you keep getting “bad param” error? Asking for a friend who’s trying to get set up

[glossy sable]

@mortal galleon Sorry couldn't provide any help on that...

@winter wraith What exactly? Is it on first install?
If it's first install best is to just reinstall it, some files might be corrupted.

[fallow escarp]

@glossy sable you think africa server coming next month?

[glossy sable]

I don't think so.
We don't have any official info on it at the moment, I think it will come in a month or two at least.
Keep an eye on #news and make sure to follow all our socials to hear the latest news of what is coming to PUBG MOBILE

[winter wraith]

Yeah it was first install. Now she keeps getting this screen

[glossy sable]

Reinstall it then.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[gloomy olive]

@mortal galleon FYI I have the same login issue on Beta. I'm using a guest account and wondered if it tied in with those being removed from global. I'm not being asked to link FB though, which I understand global will do.
With less that 2 weeks of the season left they must be very close to a 0.14.5 update for testing as the last one I played was 0.14.4

[modern gale]

Check your Dyno's direct message, @night cloak.

[coral maple]

When does the ranking system end is it today?

[night cloak]

 Impara la pronuncia

hello guys i can't take away the view first person can someone tell me how to take it off?

[rare scaffold]

@night cloak you can change your perspective from first person to third person when you select the map and game mode

[coral maple]

Can someone please tell me when tier ranking ends for this season?

[rare scaffold]

@coral maple if I am not wrong then it is written at the royal pass screen only

Could be wrong

[coral maple]

Ok thanks

[night cloak]

so is it not necessary to go into the settings?

[rare scaffold]

@night cloak you can't change perspective in settings anyways

[bright frost]

Hello, my profile pic IN game isnt like really clear and by clear I mean HD, I am logged in with Twitter, any advices?

[potent stag]

Is it wrong to use vpn to get free crates 🤔 ❔

[rare scaffold]

Hmm, I have heard of that before, issues seems to be with the Twitter only I guess

[bright frost]

K thanks

[rare scaffold]

@potent stag yes, you may not likely to ever get the item out of it once you come back to your current region, other than that, use of VPN is extremely risky

[potent stag]

Ah, so the utube videos are bad

[rare scaffold]

I am sorry if I disappointed you

[potent stag]

Not at all, i just see stuff on utube n wondered

[rare scaffold]

They need views tbh, they don't provide enough detail sometimes

[night cloak]

@rare scaffold I just thank you so much !!!!!!

[rare scaffold]

@potent stag you should always read the description and comments of that video

@night cloak it worked?

[night cloak]

@rare scaffold yes yes great works

[rare scaffold]

[potent stag]

Tbh if they have a video like that, I wouldn't give a first thought of them being considerate enough to bother with that in the description lol.

[brave crypt]

Is there any admin can help me ?

[rare scaffold]

@brave crypt how may we help you?

[alpine smelt]

I was banned for 10 years without a reasons in pubg mobile ,
And I have not done anything which war against the pubg policy or its terms and conditions.
My character I'd - 5161005007

[severe spruce]

can any admin help me?

[night cloak]

@severe spruce Hey there! May I help you?

[bright frost]

@alpine smelt played with any hackers?

[severe spruce]

I want to report by hacks but I don't have the player's name or ID, can I do it?

[bright frost]

Or like used any third party apps?

[night cloak]

@severe spruce do you have any screenshot or screen recording?

[severe spruce]

I have a video

[alpine smelt]

@bright frost I never played with any hackers or I never used any third party apps ever , it is my main account and I work hard on it itself.

[bright frost]

Pretty strange

[night cloak]

@severe spruce
FAQ 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to #481198147478224896 6.1 for further instructions. The following information is required:

• Username of the player you wish to report.
• Evidence in the form of screenshot(s) and/or video(s).

[alpine smelt]

@bright frost I have work hard on that account and also purchased royal on it .

[night cloak]

@alpine smeltif you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

[bright frost]

@night cloak they don't reply

[alpine smelt]

@night cloak I have done it also

@bright frost yes they haven't replied me

[night cloak]

@alpine smelt As far as I know, there is no other way to unban account. So, You have to contact customer support if they don't reply.

[alpine smelt]

@night cloakhow can I contact customer support

[night cloak]

@alpine smelt
FAQ 6.1 - How can I contact the customer service?

You can contact the customer service via the game settings. Navigate to the game settings from the main menu and scroll to the bottom-left of the Basic section.

[alpine smelt]

@night cloak I have done it also by other account

[night cloak]

Now you have to wait until they reply. @alpine smelt

[alpine smelt]

@night cloakhow much time they will take to reply

[bright frost]

Customer service doesn't reply as well, I'm telling u

It's been like 7 months for me since they haven't replied and still haven't

[night cloak]

@alpine smeltFAQ 6.2 - How long does it take before the customer service replies?

The customer service receives hundreds of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable timespan, please reply to the support ticket or e-mail with a kind reminder.

[alpine smelt]

Maximumly I have done every thing. Email, customer support, file claim. But don't response

[steady smelt]

i have the RP mission where i need to kill 20 people with an AR, i've killed so many people in los leaones and nothing counts, i've had 4/20 a few days a go but today nothing counts

[barren shard]

If i saw a cheater, who can I contact on discord???

[alpine smelt]

@night cloakyou can check my pubg account also if you get any wrong then say to me
Character I'd - 5161005007

[night cloak]

If you are not contacted within a reasonable timespan, please reply to the support ticket or e-mail with a kind reminder.

[bright frost]

@barren shardFAQ 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

• Username of the player you wish to report.
• Evidence in the form of screenshot(s) and/or video(s).

@steady smelt can u send me a screenshot of the mission in my direct messages?

[night cloak]

@steady smelt it's a bug. Go to #555492558428700682 and give 👍

[barren shard]

I have an evidence of cheater, caused me so many points.. And he been very disrespectful to me and my team mates and talked dirty to us.. Where can I send these evidence? I want him banned..🙏🏼

[bright frost]

@barren shardthrough the in game settings

@barren shardFAQ 6.1 - How can I contact the customer service?

You can contact the customer service via the game settings. Navigate to the game settings from the main menu and scroll to the bottom-left of the Basic section.

[barren shard]

Send me more details please..

[bright frost]

I don't know what you mean by more details, I have sent you everything I could by my side, u just have to report the mistreating hacker to the customer service

Go to settings (In the game) and if u look at the bottom left corner you will see customer service, just attach your video file over there and explain what happened, and that's it. The hacker will be inspected and will be banned

[night cloak]

@barren shard

[barren shard]

You sure they will get banned if i follow these instructions???

[vestal frigate]

Where can I help here?

[cold void]

Hey bro where the pubg beta option plz tell me

[barren shard]

They sayed to me, they brought the hack from the company developers and there's no way they will got banned,😐

[cold void]

@cold void hey bro where i can't see this option..

[vestal frigate]

@barren shard if you see a hacker on your team or not on your team report them in game, with the report next to your emoji at the top right side of your screen.

[stuck harbor]

I am playing pubg from 1 year but we don't have any skin which can upgrade with paint like that how can we gat that without uc @molten crown

I am playing pubg from 1 year but we don't have any skin which can upgrade with paint like that how can we gat that without uc @night cloak

Hey any one help me

[blazing saddle]

There is no way to get such skins without UC, @stuck harbor.

[stuck harbor]

What we can do if we don't have money

[blazing saddle]

Play without skins, or you can finish achievements which give you certain guns skins, @stuck harbor.

[vestal frigate]

Did you remove my correct statement? @blazing saddle

[stuck harbor]

But you need to think our side also

[blazing saddle]

@vestal frigate Kindly check dms.

[stuck harbor]

You can mack any skin for us who don't have money

[blazing saddle]

@stuck harbor That is why there are free stuffs from events and achievements. You can even get free scrap coupons and combine them to open crates for a chance to get good outfits.

[vestal frigate]

Sounds like you have a mod role and you want to do your thing even if I am right, was I right yes or no skins are in crates and buying them?

@blazing saddle

[stuck harbor]

Ok I have only one skin

But it can't be upgrad

Why you can't give up the upgrade in premium crate

[blazing saddle]

Even if you are correct, kindly avoid interfering when staff is providing support, there is a 3 min rule if you wish to provide support when a staff member is unavailable. Kindly read the guidelines I sent you, before helping out. We appreciate your support, @vestal frigate.

@stuck harbor You can take suggestions/feedback to the ingame customer support.

[molten crown]

There’s plenty of skins you can earn for free but you will have to pay something to gain some of the nicer ones

[blazing saddle]

Can you translate it to English?, @brisk smelt.

[brisk smelt]

I not play hack i dont know why . My account is 65 . Can u help me

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @brisk smelt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[brisk smelt]

Your account will be blocked for violating the rules

This my account

You can check if the account is manipulated

@storm flumei dont understand

U can check if i use hacker

5198317716

[frank idol]

Hacks*

[night cloak]

None can help you here, all you can do is just file claim

[blazing saddle]

@brisk smelt Go to #481198147478224896 and read point number 2.9 for reasons regardiing why you were banned.
Also, we do not deal with account suspensions here.

[surreal basalt]

after the lastest update im keep getting request timed out even though my internet is very good

my device Ipad pro

[blazing saddle]

Click the Repair Client option on the login screen, @surreal basalt.

[surreal basalt]

yeah just tried it now and its working

cheers mate

[blazing saddle]

🍻

[swift python]

so uh

there's an issue i need help with

I bought the Pizza Helmet from the Offer Shop which is a permanent helmet for 180 UC. However, Once i purchased it, game won't let me equip it. Says "This item can't be equipped in your server/region."

[bold siren]

Some items are region locked, @swift python.

[swift python]

it wasn't like that before 0.14.0 though. Nor it should lock an item based on my region. that's kinda ridiculous

oh well. 200 UC wasted for nothing. 🙃

[velvet vault]

Does anyone know how the rating system works. I finished at 3rd with 5 kills in squad and I got +8. But when I died hot dropping with 3 kills and I lost -39.

That is ridiculous. I thought kills had good impact on points but in this season even after getting 8 kills it's like +15 range.

[night cloak]

@velvet vault

There are three different types of ratings for classic matches (solo, duo and squad in both first-person shooting mode and third-person shooting mode), which will be calculated after every match:

• Kill rating: Determined by your number of kills, as well as how you were killed in the end.
• Survival rating: Determined by your survival time, as well as your ranking.
• Total rating: Determined by your general performance, combining kill rating and survival rating.

[tall garden]

Hi, in the emulator game when i change the resolution from the normal one, my keys get all messed up and i cant edit them, what do i do?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tall garden.

[oblique plover]

Can anyone help me with getting the Timeworm M24 skin?

Can I exit the game when I entered the plane and it will still count?

[night cloak]

@oblique plover No. You'll have to win/die to make it count, disconnect = we dun know who u.

[slim mango]

No, You'll have to win or die to make it count @oblique plover

[oblique plover]

Wow, that suck. Thanks for the help tho

[cosmic marten]

I have linked Facebook and google to my pubg account .i want to remove Facebook and add Twitter instead.can anybody help me?

[night cloak]

@cosmic marten it's not possible.

[distant lark]

why i got banned bcs connection error?

[night cloak]

@distant lark 10 min?

[distant lark]

yes

[cosmic marten]

@night cloak😥😔😪😪

[night cloak]

@distant lark there is a solution in pinned message. Check the pinned message.

[pliant kelp]

hello support in case of account hijacking and linking to other method what i can do. i still have my first linking method and all the proof that i own the account , receipts and everything

@glossy sable can u give input please on my issue above and how i can contact official support personnel ?

[oblique spire]

My tier is locked at 4016 how to unlock
I didn't played with hacker neither I used hack

[night cloak]

@oblique spire Hey, we cannot do anything here in discord about the issue. You have to contact customer support in game for any reports or feedbacks. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

@pliant kelp Contact customers support in game. It's a maze there to bypass the bot first, if you like puzzle games, I'm sure you'll find a way.

[pliant kelp]

@night cloak in case of account hijacking is there a way to prove my authenticity and ownership of account and unlink the other method that the hijacker added?

[night cloak]

@pliant kelp unlinking isn't possible but do you have at least one login method recovered which can be used to login?

[tawny hazel]

Hello My name is (kadim) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5365234600)

[pliant kelp]

@night cloak yes i have the main method of linking that i originally had but i want to disable the other one or remove it because it's malicously added

[tawny hazel]

Does anyone help me

[night cloak]

@pliant kelp You can ask support to block the other one permanently. Remember, blocking is not unlinking, the other account will still be on there - it's just the person who compromised it won't be able to login.

[pliant kelp]

@night cloak are u community or official tencent personnel?

[night cloak]

@pliant kelp I'm a community member.

[pliant kelp]

what proof should i provide for them?

[tawny hazel]

@night cloak Does anyone help me

[night cloak]

@tawny hazel Aloha! How can I help you?

@pliant kelp Usually anything that only "owner" has. Like purchase receipts, account creation date, etc etc.

[pliant kelp]

receipts like screenshots of emails ? or just the amount and date alongside with the app store account that has been used

[tawny hazel]

@night cloak I was playing and suddenly the internet became bad in the game
And suddenly I went out and logged in telling me your account was attended

[night cloak]

@pliant kelp You can provide both, since you can attach multiple attachments.

[twilit sand]

I sent them a correct date but they rejected it. Is there a specific way to write it?

[night cloak]

@tawny hazel Screenshot?

[tawny hazel]

@night cloak For those who took a screenshot

[night cloak]

@twilit sand Just write in date month, year.

[peak meteor]

@twilit sand try to repeat it and double check if you have written correct date

[night cloak]

@tawny hazel I mean, can you send a screenshot of the message you're seeing?

[peak meteor]

@twilit sand Maybe you have written month date year

[twilit sand]

Is this the right date?

[peak meteor]

Maybe you have registered the next day?

[night cloak]

@twilit sand That's when you installed the game, you may create an account a day later.

[tawny hazel]

@night cloak

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @tawny hazel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Read the bot.

[twilit sand]

OK thanks

[tawny hazel]

@night cloak This is the message I received

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @tawny hazel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[alpine smelt]

My pubg mobile account was banned for 10 years without a reasons

I have contacted to customer service , by email and also by file claim , but they don't reply

[peak meteor]

Wait for a while

[alpine smelt]

Help me to get my account back ...and I have purchased royal pass also on that account

[twilit sand]

I created the account on the same day

31/8/2018

[alpine smelt]

Help me get my account back....
Character I'd - 5161005007

[twilit sand]

@night cloak

[thorn vapor]

I have opened so many crates and got trashed, opened 70 trash crates at least, but mu jinxed achievement is stuck at 27 crates (all were classic and premium)

Any help?

[peak meteor]

@alpine smelt this server does not have anything official support

Need to be 120 uc plus @thorn vapor

@alpine smelt how we can know u didn't cheated?

[thorn vapor]

@peak meteor yeah ik, i open only classic and premium ones

[peak meteor]

So restart game

Or u have got legendary at 28draw

[alpine smelt]

@peak meteor you can check my profile

Character I'd - 5161005007

[thorn vapor]

They are stuck for like for a month, did crate openings got silver frags, but no change

[peak meteor]

I dunno maybe u have got legendary

[alpine smelt]

@slim mango

[slim mango]

Yes? @alpine smelt

[alpine smelt]

Nothing

[surreal turtle]

How to write this kind of name
CYCLONE

[peak meteor]

Umm

[night cloak]

@surreal turtle The same way you found the names on your username.

[peak meteor]

Find someone with C and copy it from game

Y and so on.

[surreal turtle]

? @night cloak

[oblique spire]

@night cloak I reported the problem they are saying it will take several days

@night cloak

Ace=4200 but it shows 4016

[rapid osprey]

I don't understand What Tencent is doing...Even in Indian Bonus Challenge Also Hacker..

[neat phoenix]

Who wants to play lateer?

[distant falcon]

I have been in matching for 10 minutes i m in crown 5 solo please help match is not starting i have selected all the maps

[reef siren]

Hey guys can anyone help to confirm my wechat account?

[spring void]

@neat phoenix #activities

@reef siren by wechat account do you mean the pubg mobile assistant app?

[reef siren]

@spring void no. Wechat app. For chinese version

[spring void]

@distant falcon these factors determine matchmaking time
⚪ Maps
⚪ tier
⚪ server
⚪ fpp or tpp

@reef siren sorry we only provide support for global version of the game

[reef siren]

I know

[distant falcon]

Still whts the solution i knw tht

[merry sandal]

Have you considered trying playing during different houra of the day, @distant falcon?

Ultimately, the players decide the queue time; not the game itself. If enough people are playing the game and in queue at the same you try finding a match, you'll get matched pretty quickly.

[crystal vector]

@surreal turtle from coolnames.com bro

You can made any name u won’t @surreal turtle

[rugged token]

Hi

Hello
My account was hacked by someone
My account was sold to one person
I got my account back and saw that I was baned
Please make sure I can play I'm not a hacker

Help me

[spring void]

@rugged token file a claim ot contact ingame CS

[night cloak]

@rugged token Your account was used to violate game's terms of service, the ban won't be lifted. You may create a new account.

[vagrant cloak]

I got killed by a hacker in bonus challenge match. I want my refund. This is the 2nd time when a hacker killed me in bonus challenge. You guys say that you improved the anti-cheat mechanism but I don't see any difference. Sometimes my game stucks on the loading screen in bonus challenge also.

[night cloak]

Hii

[vagrant cloak]

@night cloak what can I do now?

[night cloak]

@vagrant cloak Hey, we cannot do anything here in discord about the issue. You have to contact customer support in game for any reports or feedbacks. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

Iam have my account pubg mobile bannd 1 week with back too Bronze 5 and iam not use Hacker or play with haker

@surreal turtle "ＢＥＡＳＴ"

I need help what problems have why have bannd 1 week and loss my point

It's because game detected you play with cheater, after you got ban for 1 weeks you'll lose all your points

@night cloak but iam not have play with cheater iam need all back normally

[rugged token]

@night cloak I want my previous account🙁🙁

[night cloak]

Can't do anything its gone @night cloak

None of us here can help, gotta accept the fate that you just got ban and rank reset

@night cloak whyy pubg company can see my account today iam play 3 game just not make anything wrong

Happy gaming :)

[rugged token]

@night cloak Please unbanne my account. I just got my Gmail back

[night cloak]

wait 1 weeks

Just

Not have any way

[rugged token]

My email was hacked by hackers

[woeful copper]

I was killed by a hackers in india bonus challenge twice

Uc wasted. I want compensation

[lofty thistle]

Hey guys! When I was playing evo grounds infection mode I noticed that there are places to glitch yourself where no one can kill you. It's really annoying when a vanquisher gets there and camps there till the end of the game.

[night cloak]

@rugged token well can't do anything, if twitter or Facebook account got hacked you gotta contact their own customer service like twitter customer service etc, none of us here responsible for your account that getting hack or unban people

🤷 we don't have the power to do that so you can only contact the customer service

[rugged token]

Please unblock my account
My id :- 5503526441

[woeful copper]

Team up in bonus challenge

[storm flume]

Hello, @woeful copper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[rugged token]

@night cloak I got my account back but my pubg mobile account was blocked

[night cloak]

@rugged token Please be advised that, Nobody in here, in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Admins and moderators are only moderating and managing this Discord server. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time. All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything.

[spring void]

@lofty thistle please report bugs ingame or in #555492558428700682

[worldly flower]

Is using (gfx tools) considered as cheating??

[spring void]

@worldly flower use of third party apps is prohibited

[grim pike]

Anyone to help here?

[spring void]

@grim pike please state your issue i will help😀

[grim pike]

Ok so @spring void

I was collecting those gold compass for that vector skin and you need to collect 6 compass for the skin. I got 5 gold compass and I was playing yesterday but I didn't get any gold so I saw today in game there is no vector skin event they removed it and added SKS skin I just need to ask why and now if we excavate we get a Pirate Box @spring void

[spring void]

@grim pike all events are timelimited and can get changed it depends upon the devs, event times are also listed on them

[grim pike]

Ok so I will not get that skin I played so much and finded that gold compass but I only got the fricking bronze and silver

[spring void]

@grim pike no unless there is another redemption option

[woeful copper]

Noob pubg

[grim pike]

Will see

;__;

[spring void]

@woeful copper please avoid using this channel if you don't need support

[woeful copper]

@spring voidi need support

Hacker killed me in bonus challenge twice

Pubg needs to increase ping in bonus challenge as hackers cannot play in high ping

[spring void]

@woeful copper we cant ban players over here as staff doesnt have power ingame, please report them ingame and wait

[woeful copper]

How do i know the player is banned?

[spring void]

@woeful copper increasing ping will lower game performance for players too, devs need to consider all factors before taking an action

@woeful copper weekly list of banned players is released every week in #news

[woeful copper]

But hackers is the worst problem @spring void

We can play in high ping no issue

[spring void]

@woeful copper devs are aware they are working ok it

Not all players will think the same specially those who prefer high quality gaming experience

[woeful copper]

@spring voidbut are they ok with cheaters

[spring void]

No they are not, all hackers will be finished soon dont worry, for further discussion #pubg-mobile can be used

[woeful copper]

Ok

[fleet folio]

Is it safe to use GFX tool like flashdog

[spring void]

@fleet folio no use of any third party app is prohibited

[barren shard]

Why is pubg not very serious on banning cheaters??? No cheaters on the game are more than normal players..

Now*

I think pubg will be abandoned when COD mobile will be released...👎👎

[spring void]

@barren shard many hackers get banned daily you can report them ingame and they will eventually be punished dont worry the devs are aware of the situation

[jade valley]

اقدر العب على محاكي سمارت جاجا بدون باند ؟

[spring void]

@jade valley please use English only

[jade valley]

can i play pubgm on smatgaga

or o got bann ?

[spring void]

@jade valley what is smatgaga?

[jade valley]

like gameloop

emulator

[spring void]

@jade valley so it is an emulator right? You can get emulator role from #613267301243944960 and go to #emulator-support

[winged oak]

Anyone who can elp me

@night cloak

Players nahi chaheye mujhe..

[spring void]

Sorry ignore the previous message and tell me your issue

[winged oak]

Hmm

[spring void]

@winged oak please use only english in this server

[winged oak]

So the thing is...android mobile..pubg m account was linked with gmail nd fb

And the fb accounts password is lost...

And the guy is switching from android to ios...how will he use his account rather than gmail..

[spring void]

You can contact facebook support and get the account backv @winged oak

[winged oak]

I mean get it logged in in ios

Fb support wont reply..any way to link gmail to game center

[oblique spire]

@night cloak will my rank get unlocked this season

[spring void]

@winged oak i beleive no, you will need to use the forgot password option on facebook and get access to it so you can login the game in IOS, you can also check if there is another login option available

@oblique spire if it has been frozen due to teaming with hackers then no you will have to wait till next season

[winged oak]

@spring void

So...if a fb account is logged in in your device

How to log it out??from pubg m..ofcourse

[spring void]

Do you want to unlink it?

You cant unlink an account but you can only revoke access which wont help in your case @winged oak

Revoke access means to block access of facebook, if you do it you wont be able to login using facebook neither connect something else in place of it

[lyric junco]

I have completed all the missions from erangel, why does it still shows like i have missed last 4

[soft mulch]

How to unlink play game

[blazing saddle]

@lyric junco You probably didnt.

[lyric junco]

Bro

Trust me no way i missed it

Must be glitched

[rapid osprey]

i have Tier Protection then Why I got Negative points?

[rugged token]

☹ ☹ ☹ ☹

[vagrant onyx]

@rapid osprey if you matchmaking with random you will lose point
note : if you play solo also you will lose point
only we to use tier protection is to play with someone in your friend list

Tier protection only 5 per day when they active
after that you will lose rating

[rapid osprey]

Many A Time Happened to me..Like Even Though i have not played With my friend.i didn't lose points @vagrant onyx

@vagrant onyx i have Tier protection

[spring void]

@soft mulch you cant unlink any account

[night cloak]

Tier protection only activates when you are about to lose your current tier @rapid osprey.

Fix it 😫😫😫

I cant buy even 1 UC

I spend almost 30-40$k in this account

[rapid osprey]

@night cloak Dude Can You Go through my screenshot Above

[night cloak]

WHY PUBGM

[rapid osprey]

Thats mY Current tier..🤦‍♂️

[night cloak]

You didn't rank down though @rapid osprey.

That "!" Sign.

@night cloak can you even look my issue?

It must have happened because you spend too much money at once. @night cloak

@night cloak spend so much is that bad?

is that weird isnt it? its my money

[median cobalt]

Lol wa u trying to get?

[night cloak]

i am rich i want to spend so i spend

what now?

[median cobalt]

Gift me

[night cloak]

dude its serious problem dont get it joke

No but game adds cooldown because it thinks that something is wrong with this much purchases.

It's just normal cooldown.

Im play at club open

and i am famous at pubgm i have warlord title too

can you do me a favour?

Yes?

I can write you my ID and make these works fast :/

Lol, I can't do that unfortunately. We just moderate discord server and have no access to your account.

i have been wait for a week

nothing fixed, can you tell me whats wrong my purchases example?

You can contact customer service service to know exact answer because we can just assume the reason.

😫 okey thanks anyway

[dapper hemlock]

How can I report a cheater?

I have a video with him

[spring void]

@dapper hemlock ingame through tier overview section

[dapper hemlock]

@spring void I reported yesterday but he still playing

[night cloak]

One message removed from a suspended account.

[spring void]

@dapper hemlock ban isnt instant, it takes time

no you have to manually copy it @night cloak

[weary cosmos]

when 0.14.5 beta open

[vivid nova]

how can i improve my fps

[modern gale]

We have no information, @weary cosmos. Once we do, we will publish further information in the beta news channel.

You can improve FPS by lowering the graphics and keeping the frame rate at maximum in-game, @vivid nova.

[spring void]

@vivid nova Also make sure there is no app open in background, and your phone isnt overheated as it lowers the game performance

[vivid nova]

im asking for pc

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @vivid nova.

[bitter iris]

Why do I not have the option to change language/region

@modern gale do you know why?

[modern gale]

In case you don't see that it could be because you've changed your regions multiple times, for that you will have to message the Customer Services to assist you, @bitter iris.

For changing your language, scroll down and open the "Language" tab, there's an option.

[storm flume]

You can contact the customer service via the game settings, @bitter iris. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[bitter iris]

But Ive only changed once

Im confused

[woeful copper]

Crew challenge winners are hackers

[pearl blade]

If I knockout a guy and another squad comes and kills that knocked guy, sometimes I get kill and sometimes he gets the kill

In which way is it decided?

[storm flume]

Hello, @woeful copper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[prisma oasis]

There are too many hackers

🥺🥺 please do something

[finite verge]

Anyone knows the final rewards of Global treasure hunt event?

[modern gale]

Read as the bot said above, @prisma oasis.

[night cloak]

@pearl blade You knocked a guy. If Someone kill the guy, you will not get the kill. But if someone kill his(knocked person) squad or teammates, you will get the kill. 🙂 simple!

[prisma oasis]

He was the hacker @modern gale🥺🥺

[surreal basalt]

achivement counted in evo mode

?

[modern gale]

As I said earlier, read as the bot said, @prisma oasis.

No information yet, @finite verge.

[finite verge]

Okay

[night cloak]

@surreal basalt which achievement?

[surreal basalt]

the ones who gift you the free gun skins, M416 Kar 98..

[night cloak]

@surreal basalt Yes, except TDM. (Not confirmed about infection mode)

[lean mirage]

Hey guys is this speed hacks

[modern gale]

Direct message me for the link, @lean mirage.

[misty tendon]

Hi . Iam from egypt and i use vpn for special rewards .. i get bann for this pr no ?!

[spring void]

@misty tendon VPN is strongly not recommended

[night cloak]

@misty tendon though it's against the rules, you will not get ban if you use it only for collecting rewards!

[misty tendon]

So i will take bann right ? @spring void

[modern gale]

We don't recommend using VPN as it may trigger the game engine - telling it your account is being used in several countries and there is a risk, @misty tendon.

[spring void]

@misty tendon we cant say, it depends on the anticheat system

@night cloak in next season

[storm jasper]

I killed 2342 in los leones rp mission week 8 and it's still 0/12
#BuggedMission

[night cloak]

It's in #555492558428700682 please react to it so it will get fixed @storm jasper.

[alpine smelt]

My pubg Mobile account is banned for 10 years without a reasons plZzz help to get my account back ...I have purchased royal pass also on that account...I have worked hard on that account...

#support

[storm flume]

Please refer to this channel's pinned messages for further information, @alpine smelt:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[steel thicket]

Ban emulator hackers pls

[pearl blade]

I report a lot of guys and viewing their stats

But still they aren't banned

[storm flume]

Hello, @pearl blade and @steel thicket!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[alpine smelt]

@steel thicket yes banned emulator hackers..but why I have banned ...I don't understand

[glossy sable]

@pearl blade High stats doesn't necessarily mean cheating.

[night cloak]

Some guy have royale pass still they are cheating but no support from pubg

[alpine smelt]

But why I have been banned

[night cloak]

Because one of your teammate must be a cheater

[alpine smelt]

Cheaters are doing cheating ..but never cheated in the game ever

[modern gale]

Anti-Cheating System will always keep an eye on players' behaviour in game strictly. Any rule violations in the game will be punished after detected by system, @alpine smelt.

Some common violations that will be detected by the system are as follows:

1. Use any cheating tools in the game;
2. Use any plug-in/auxiliary programs;
3. Any changes of client file data illegally;
4. Team games with cheating teammates multiple times.

In addition, please download PUBG Mobile from the App Store/Google Play Store to play the game. Unofficial/Cracked game clients are not supported and will lead to your account being banned.

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

If you feel the account suspension was unjustified please contact in-game customer support or file a claim.

[alpine smelt]

@night cloak I have my clan and they all are my friend...they never had done any cheating...and I also have not done any cheating...but also I have banned for 10 year's

[modern gale]

Read as the bot said above, @night cloak.

[night cloak]

@modern gale bro/sis but some of them are not banned

[alpine smelt]

I was banned... with no reason

[plain dagger]

Can I play with global version people if I in Vietnamese version ? @modern gale

[glossy sable]

No you can't, @plain dagger.

[plain dagger]

Hm ok

[glossy sable]

@alpine smelt There is always a reason. :)

[alpine smelt]

@glossy sable what reasons...I want to know that reason

[modern gale]

It's different issues so different punishments, @alpine smelt. Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends.

[pearl blade]

@glossy sable 30 kd isn't?

[mighty cradle]

Hey i got question please can someone help me my Twitter account got hacked by someone and he has access to my pubg account right now! What should i do in this situation! My Pubg account is made and linked also with my Facebook

[modern gale]

Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink/unbind the social media account from in game as explained in the #481198147478224896 2.4. All social media accounts are in control of that social media platforms, @mighty cradle.

Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences. You can contact respective social media support for further assistance:

Facebook: https://facebook.com/help/
Google: https://support.google.com
Twitter: https://help.twitter.com/en

Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[fallow escarp]

Does anyone know how long middle East server took to launch?

[steep swan]

@fallow escarp I think middle east server is in already in pubgm

[fallow escarp]

I know,my question is how long did it take for it to be in pubgm

When it was announced

[haughty cypress]

more than a year @fallow escarp

[modern gale]

The Middle East server was added 3 months ago, @fallow escarp.

[raw portal]

My id is banned for 10 years how to unbann

[storm flume]

Please refer to this channel's pinned messages for further information, @raw portal:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[raw portal]

My id is banned for 10 years how to unbann

[spring void]

@raw portal check @storm flume message

[icy carbon]

Why do I keep on getting matched with people from other servers?

[spring void]

@icy carbon you dont, it isn't possible

[night cloak]

@icy carbon what do you mean by other server? Do you mean cross server matching or matching with different country's people?

[glossy sable]

@icy carbon You always get people from the same server.
You can set up language match making if you want higher chances to get team mates that speak the same language.

[raw portal]

Is 10 year ban really last for 10 year

[blazing saddle]

Yes, @raw portal.

[raw portal]

Or i will got unbann early

[modern gale]

Your account will be unbanned 10 years later.

[raw portal]

What

[modern gale]

Wait for 10 years.

[balmy hornet]

How do I report cheaters with video evidence?

[storm flume]

Hello, @balmy hornet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[raw portal]

Bro how can i unbann

[balmy hornet]

@modern gale tried submitting through in game support, but it's only bot giving same response again and again.

[modern gale]

You can't, @raw portal. Please refer to the link below:

https://discordapp.com/channels/393088095840370689/481200416349224980/482878692381425664

It takes some time to review all the reports which the system gets as it individually checks on all the reported account. Please be patient and rest assured, all cheaters are punished accordingly, @balmy hornet.

[balmy hornet]

Alright

[modern gale]

Thank for your understanding.

[hazy phoenix]

Guys i play in middle east but my rank in solo is silver but i got killed by an ace guy how is that matchmaking?

[turbid saddle]

Hello, I was playing a match in infection mode and somehow I glitched and stuck inside the wall of the C spot, and 1 person thought I was hacking, my account will be banned?

[night cloak]

@turbid saddle answer is no(if you don't do this again and again)

[turbid saddle]

I did it by a accident

[modern gale]

Anti-cheat system will always keep an eye on players' behaviour in game strictly. Any rule violations in the game will be punished after detected by system, @turbid saddle. Please feel free to report the bug, @turbid saddle.

[storm flume]

Hello, @turbid saddle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[modern gale]

It depends upon the rank, @hazy phoenix.

[craggy bison]

Why game not starting always say server didn't respond

Wt?

[night cloak]

@craggy bison can you attach a screenshot?

[craggy bison]

Oh wait

[spring void]

@craggy bison check if your internet is working fine

[turbid saddle]

There is a chance that my account will be banned?

[night cloak]

Wall hack

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

@turbid saddle read the message by @modern gale

[modern gale]

If you didn't do it, your account won't be punished, @turbid saddle.

[craggy bison]

@pro plays#6081you know internet about pak

[turbid saddle]

There was many players and somehow I glitched inside the wall

[spring void]

@craggy bison what do you mean can you explain?

[craggy bison]

Wow now my game start well is this a joke

I just trying about 15mins and now lots of f then started

[spring void]

@turbid saddle you have been answered, dont worry your account will not be banned and please avoid asking for help regarding same questions

[turbid saddle]

Ok thank you, and I'm sorry

[craggy bison]

Thanks for nothing

[oblique spire]

@spring void

@spring void when will it get unlock

[night cloak]

@oblique spire be patient, there is no exact time

[spring void]

@oblique spire as the CS says it will take several days, please wait

[oblique spire]

@spring void @night cloak will it get change before season ends?

[spring void]

@oblique spire cant say anything it depends on ingame staff

[night cloak]

@oblique spire I'm not sure about it. You can ask ArcNyte. He may answer you!

[oblique spire]

Who is arcnyte? @night cloak

@blazing saddledidn't edited bro I'm facing that problem and my friend also

[night cloak]

@oblique spire he is @night cloak

[oblique spire]

Tq @night cloak

[blazing saddle]

@oblique spire Ranks are frozen when you use 3rd party plugin/hacks/actively teamup with a cheater(intentional or not).

[oblique spire]

I didn't used hack niether I played with hacker

@night cloak help biro

[warm wren]

Yes?

[pallid parrot]

@blazing saddle broI want to know about PMCO ... HOW much team will be qulify to to next round .. any one know about this ???

[blazing saddle]

@warm wren ^

[late totem]

i completed my all the mission of week 3 and 4 but i still not get my 200 rp points and parachute plzzz fix it ineed my rp points and parachute too

[warm wren]

After I said yes in here lol

@pallid parrot read the rulebook, it states how many teams and the answer is in the pinned messages of this chat. Go check that.

[night cloak]

@late totem click on surprise box and you will get your answer!

[keen hornet]

@late totem dud season 4 is ended

[night cloak]

@night cloak 100%👌

[keen hornet]

🤣 week 4 ended

[late totem]

THANKS

[keen hornet]

My auto corrections is so bad 😂

[blazing saddle]

@late totem Look at the picture. Carefully. You see something written below Week 4?
Yes, it says Ended

[late totem]

YES i SEE

[blazing saddle]

You have to complete those before the week ends, @late totem.
It is just as @night cloak said.

[glossy sable]

Why caps though

[pallid parrot]

@blazing saddle bro can u plz tell me .... From leaderbord how much team will go to then nxt round

100 or 32 ???

@warm wren

[warm wren]

@pallid parrot it says in the rulebook and in the pinned messages of this chat. Do you know how to find the pinned messages?

[pallid parrot]

@warm wren u sayes that qulify to group stage ....

[warm wren]

Yes, after qualifiers is Group stages

[pallid parrot]

I want to know how much team will qulify

[warm wren]

It says in the pinned messages, do you know how to find pinned messages? @pallid parrot

[pallid parrot]

Yes i know bt i cant understand

[spring void]

@pallid parrot 32 teams simply

[warm wren]

---

Q: Within PMCO Fall Split, how many teams will advance from Qualifiers to Group Stages? Is the Top 100 leaderboard valid?

A- As instructed in the ingame mail that out of the 24 matches to be played in qualifiers, only Top 8 of your best matches will be selected to move onto the next stages of Quailifers to Group Stages. And as instructed in the rulebook, only 32 teams with the best Top 8 matches can advance from the Quailifers to the Group Stages. And as instructed in the rulebook (again) only best Top 24 teams can advance from Group Stages then to Regional Semi Finals.

Please carefully follow what's written in the rulebook - (https://www.pubgmobile.com/esports/) @pallid parrot

Read the rulebook, everything is also answered there....

[night cloak]

@oblique spire yes?

[finite verge]

Why middle east rank adds lesser?

[oblique spire]

@night cloak read above message and pic and tell me how can I unlock it

@finite vergeless people maybe

[blazing saddle]

@oblique spire Can you provide your ingame Character ID?

[night cloak]

-.-

[cyan hull]

Our Points from 2 matches were not counted in pmco qualifiers anyone knows why

[oblique spire]

5169273512 @blazing saddle

[night cloak]

Can you provide screenshot of the issue @oblique spire?

[oblique spire]

@night cloak issue is my rating are locked at 4016 but my total rating is above ace ie 4264

[blazing saddle]

He asked for screenshots, @oblique spire.

[oblique spire]

@blazing saddle sorry which screenshot shall I send

[gaunt zealot]

will i get any help with pmco here?

[night cloak]

Only your top 8 matches will count @cyan hull.

Yes you can ,Please check pinned message of the channel before asking though @gaunt zealot.

[oblique spire]

@night cloak

[soft mulch]

I can unlink my play game account

[night cloak]

No.

[soft mulch]

My play game account is hached

[night cloak]

I mean screenshot where you facing rani freeze. It will be helpful if you can show your stats too @oblique spire.

[oblique spire]

Oohkk wait @night cloak

[soft mulch]

@night cloak help me

[storm flume]

Please refer to this channel's pinned messages for further information, @soft mulch:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[night cloak]

@night cloak by unlink he means unban

[oblique spire]

@night cloak

[night cloak]

Thank you.