#questions

1 messages · Page 573 of 1

magic gull
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i never used a hack and got ganned ?

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banned ** account from season 1

modern gale
lucid valve
magic gull
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@modern gale i believe that my account has been wrongfully suspended and i did not get any answer from support agents for month

night cloak
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@modern gale who can help me ?

stark isle
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@modern gale stream to my my friends on discord ?!?!? how's that fixing my 10 min ban issue loading

storm flumeBOT
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Hello, @lucid valve!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

modern gale
#

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @magic gull.

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You've been answered already, @night cloak.

magic gull
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ok thanks for ur help

modern gale
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It's different issues so different punishments, @stark isle.

stark isle
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I'm not asking about being banned or unban me !!! I'm just sayn how can make sure I'll not geta ban with more period of time !!! and for no reason !! second time got 10min bam and only today !!

night cloak
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@modern gale but im not understand please how ?

stark isle
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anyways thanks for the help !!! but still i have no clue what's wrong or what will happen 🙃
Cheers

modern gale
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We can't help you about banned accounts, @night cloak. If you feel the ban was unfair, please use the File Claim option.

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Try contacting customers, @stark isle.

storm flumeBOT
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You can contact the customer service via the game settings, @stark isle. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
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I use evert thing email pubg and file claim and coustmerservice no answer

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Every*

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They tell me ,,, conversation closed no answer about what i ask

rare orbit
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Hello I would like to contact PUBG Mobile Germany, is there by any chance a phone number or email address you can contact? can you pls help me? 🙂

night cloak
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@modern gale please understand my situation

modern gale
rare orbit
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thank you

modern gale
#

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @night cloak.

night cloak
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@modern gale thank you very much bro ,, last question when i sent on file claim they tell me coversation closed i must wait or what ? And thank you again

modern gale
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Yes, @night cloak. As in the pinned message said earlier, a customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

night cloak
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@modern gale thank you again ❤

modern gale
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You're welcome!

leaden glen
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Your Europe server is full of hackers please fix that

cosmic gazelle
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Wth is this..waiting since 1 hour and not getting matched in Solo Asia..happening since past 3 days

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And when I get matched..my ping is high..in Day time I get a lot of hackers and in nigh this matching issue

storm flumeBOT
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Hello, @cosmic gazelle and @leaden glen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
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İ need help account join the face and not have got +

hybrid forge
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@night cloak Can you express yourself more clearly

night cloak
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I can't link social media to my account @hybrid forge

modern gale
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There are three reasons for the issue, @night cloak:

1 - You have recently switched your operating system, either Android to iOS or iOS to Android. Simply switching back will solve the issue.
2 - One of your linked social media methods were revoked, either you mistakenly did it from your social media settings or you asked customer support to revoke it for you.
3 - If your login methods are either WeChat or VK, you'll need to install the apps manually on your phone, in order for them to show up on linked social media settings.

night cloak
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please unban my account

storm flumeBOT
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Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

night cloak
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@modern gale thank you so much

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my account id :: 510213308 please unban my account

modern gale
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Please refer to the pinned message, what the bot said earlier, @night cloak. Be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends.

cosmic gazelle
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It isn't once that this is happening..it's happening since past 4 days..wth is this

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I'm pushing for conqueror, I don't get matched or if I get then my ping is high 140+.
Then hackers,like same hackers are coming into my game since past 3 days and everyone is reporting them..they're in top 10 in solo wins but do pubg cares?no

random rock
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Hi

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I was playing with Random squad and landed away from them to get ranking
At the last zone I sudden with 3 month ban wtf

hybrid forge
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@cosmic gazelle Have you repaired the game? Which server are you playing on? What language did you save?

cosmic gazelle
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@hybrid forge not repaired yet, repairing isn't related to this matching..is it? Asia,you can see there, I speak Hindi and English and that's what I've selected

hybrid forge
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@cosmic gazelle And you have a good connection to the Asia servers?

cosmic gazelle
leaden glen
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@storm flume hello.... so in Europe server in every game I inter I find 10 hackers at least I always do report on them but nothing Is happening

storm flumeBOT
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Hello, @leaden glen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

hybrid forge
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@cosmic gazelle
I would suggest 2 options.

  1. Repair the game
    or
  2. contact the customer service [FAQ 6.1] #481198147478224896

I hope I could help you

cosmic gazelle
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Did that already..they haven't solved even a single issue of mine..I have a not ranked issue since Season 5 they didn't do anything nor they're doing it about this..
I've reported almost 30 times

modern gale
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Anti-Cheating System will always keep an eye on players' behaviour in game strictly. Any rule violations in the game will be punished after detected by system, @random rock.

Some common violations that will be detected by the system are as follows:

  1. Use any cheating tools in the game;
  2. Use any plug-in/auxiliary programs;
  3. Any changes of client file data illegally;
  4. Team games with cheating teammates multiple times.

In addition, please download PUBG MOBILE from the App Store/Google Play Store to play the game. Unofficial/Cracked game clients are not supported and will lead to your account being banned.

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

If you feel the account suspension was unjustified please contact in game customer support or file a claim.

hybrid forge
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@cosmic gazelle Repair the game or wait for a moderator to answer you 😉

random rock
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I didnt do any thing I just was camping in a small house 😥 and when the last zone came I saw thats massage u banned 3 month

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Nad thats hacker in my Random squad complete playing fine

modern gale
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If you get matched with random hacker in automatching, it won't affect your account in a negative away. Only active teaming up causes ban, @random rock.

cosmic gazelle
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@hybrid forge and cant pubg see the players in top rankings and in top 100 in region that they're hacking, Players in top 10 in solo wins are coming in my game continuously..they had player more than 200 matches and we all report them again and again but nothing is happening to them..
Even you guys know this that there are hackers clearly visible in top rankings, it's so easy for the Devs to see them but they dont

modern gale
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What rank are you in, @cosmic gazelle?

random rock
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I told u its Random squad and got banned wtf
The proplem is pubg banned campers and hackers still flying and kill us

storm flumeBOT
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Hello, @random rock and @cosmic gazelle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

cosmic gazelle
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@modern gale ACE

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4270 points,yesterday a same hacker came to my game 6 times continously, I'm pushing for conquerer,I've to camp hard to play because of this and even after coming top 5 I get 0 points

random rock
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I told u am got banned how I can report and whats the benifet of reporting. Nothing will happened. All conquirrors are hackers

cosmic gazelle
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If I repair the game,will my controls get changed

modern gale
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For TPP or FPP at high ranks there can be times where matches are hard to find, @cosmic gazelle. Repairing will not help your client.

#

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest, @random rock.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends.

vital cedar
storm flumeBOT
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Hello, @vital cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

vital cedar
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@storm flume you don’t give anything for this !!! I will not do this always. this is my time and in a dishonest game I no longer want to play!

night cloak
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yo pubg how about u acutally banning hackers using aimbots then legit players ffs get ur stuff straight

quiet onyx
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Hi pubg mobile My personal account has been hacked and played with cheaters. My account was blocked and the level returned to zero. It has been a 10-year ban!
ID: 5249845094

fallen swan
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this mission is not being completed, already mayei much more than 12

summer pumice
night cloak
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Why is pubg so broken

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Pubg is made by asians that’s why

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Asians don’t know how to make a good ban system, don’t know how to make servers

summer pumice
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They just need money can't fix bugs glitches and lagg ☠️rip pubg mobile

brazen dagger
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Good evening (at my current time)

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I have a question if there is someone who can help me here about It

spring wolf
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What are the reasons of 10 mins?

grizzled raft
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Just ask directly @brazen dagger

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@summer pumice los leones with Ar/assault rifle on miramar did u do that?

summer pumice
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@grizzled raftYess

ashen scroll
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Is there a customer service available at the moment??

grizzled raft
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Are u sure? pubgm_kappa @summer pumice

summer pumice
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I just play 3 matches kill more than 30+ plus still not showing complete

grizzled raft
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Whats your problem @ashen scroll

summer pumice
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@grizzled raft1000%sure

ashen scroll
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@grizzled raft are you part of the pubgm support?

grizzled raft
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Ill try to help just say it @ashen scroll

hybrid forge
grizzled raft
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@summer pumice report it on pubgm costumer service pubgm_yeheboi

hybrid forge
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This is the same Problem

summer pumice
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They can't help rip pubg support team

ashen scroll
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@grizzled raft sorry its about account linking...

grizzled raft
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Then skip that mission pubgm_yeheboi @summer pumice

hybrid forge
grizzled raft
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@ashen scroll say it i might help

ashen scroll
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@grizzled raft well I basically linked my Pubgm account to a temporary school email which will get deleted in like a month but I did it out of assuming that I probably might not play the game ever again however I do enjoy it and wish to keep the account all im asking is for my email adress to be changed from the current one it's linked to, to a new one which is my personal email...

grizzled raft
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@ashen scroll they cant link your 2nd email to it and they cant help u change it to your personal email... i suggest u to open pubgm go to setting and link it using twitter or fb to keep your acc

ashen scroll
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welp...

grizzled raft
ashen scroll
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it honestly sucks

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a lot of games have the option to change emails..

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:C

digital ice
night cloak
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Hello. I wanted to put my flag on French. for several days. I also changed the flag by selecting a different flag as the last one. flag selected. but I got the flag card again. But I choose France. please don't worry about it
Id: 510466429

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@grizzled raft

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@neon patio

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@flint garnet

vocal scroll
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Any of u play duos

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Addme same user🤝

grizzled raft
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How can i help @night cloak

vocal scroll
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@ashen scroll Just link the account with another social media like Facebook or twitter I suggest twitter since my FB got. Disable so I’m stuck with Game Center.Then you’ll be able to switch ig

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You’ll be able to play with the account by logging in with that social media once u link it

ashen scroll
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@vocal scroll ik but the thought of having it linked to a Google Play Games which I don't use just looks stupid I rather have to links that actually get me in if the other one fails..

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@vocal scroll but oh well I guess it's fine either way

vocal scroll
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Yea I was havin the same complaint they should add another way to link more instead of just 2 . U just gotta report it ingame hope they do something bout it

night cloak
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Hello. I wanted to put my flag on French. for several days. I also changed the flag by selecting a different flag as the last one. flag selected. but I got the flag card again. But I choose France. please don't worry about it
Id: 510466429

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@grizzled raft

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Skm bləəə

graceful stratus
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Hi , I need regarding in game purchase, I am not able to make any purchases 😦

deep stratus
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hello can any one help me i get banned 2 month

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reason abnormal emulator

crude bear
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Ban wave

grizzled raft
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@graceful stratus what does it says

unkempt fulcrum
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How to report hacker

green inlet
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How do I select victor as my character for zombie mode?

unkempt fulcrum
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@green inlet select victor from.character option and then start zombie mode

green inlet
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Where is character option?

unkempt fulcrum
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Bottom corner beside inventory option u will see workshop click on that then u will see character option

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@green inletBottom corner beside inventory option u will see workshop click on that then u will see character option

green inlet
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Ah, workshop. Thanks

unkempt fulcrum
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Now anyone know how do I report hacker

valid willow
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Is there a way or possibly will Tencent address the language/server toxicity?

Suggest start with language... the language you select at start will force you to join a server that allows only that language.

And allow us to report those who join said language and not use it. And than Tencent either ban, or remove from said language server.

grizzled raft
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Record him then post it on YouTube then copy the link and send it to costumer service @unkempt fulcrum

unkempt fulcrum
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@grizzled rafti have screenshot he matched with me randomly while playing

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@grizzled raftand how to contact customer support

grizzled raft
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Hi guys. The best way to report hackers is to use the in-game reporting function. If you've collected evidence as well, you may send it to one of us here to forward to the team but again, the best and most efficient method is to use the in-game function. This is so that the security team will have the game data necessary to take action (much more valuable than screenshots/video).

However, please understand there are a ton of reports that happen all of the time, so we ask that you be patient as the team handles each of these reports individually. I can assure you the team is working their hardest! @unkempt fulcrum

valid willow
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2nd... this is a war game that kids play... chat is awful and full of people thinking it is tinder...
I'd be happy of we could at least mute/block all foreign language and also block all tinder perverts.
But you can only block like 50 people... which does not even dent the surface of this major chat problem.

static plume
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Where is the link to download the emulator?

valid willow
lyric pumice
valid willow
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I anticipated not getting a straight answer to how these samples violate discord but not the game chat. But radio silence? Also I expect it will never be addressed. Though I am sure I am not the only player frustrated with the above mentioned problems.

night cloak
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I need helpI can't stop losing I used to he very good

broken sierra
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Dude, just don't open global chat or report them with selecting "verbal abuse" @valid willow

fallow shell
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Just keep playing @night cloak

broken sierra
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@night cloak well now you are a potato, try hard and get a good team.

valid willow
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I am showing how it is in local english chat @broken sierra

broken sierra
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Dude like i said ignore or report

valid willow
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I would like to use the chat to get groups together... though that is near impossible... this I gave an idea of solution to issue and showed t&c supporting the reasoning behind the solution.

broken sierra
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Sorry but you CAN'T change the WORLD

valid willow
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If you don't try

broken sierra
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Okay go on and try

valid willow
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🍻

night cloak
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Why my rating protection isnt working

vagrant onyx
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@night cloak its work
you need to play with friend
( if you play solo you will lose rating )

night cloak
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Ooo ty

pallid horizon
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kindly do something about hackers they are increasing day by day if we report someone you dont take action on them please update policy like counter strike where they block account with ip address

shell tapir
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I can’t buy UC:( they say my that abnormal activity is in my account:(

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Someone can help me?:/

broken sierra
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@pallid horizon no good sir no, counter strike never blocks account with ip address, how can i be so sure? Because a friend of mine played CS with hax a few times but never got ip banned. Ya get me?

pure fractal
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@shell tapiryou cancelled your subscription often, that's one reason I've seen for why this happens

grizzled raft
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Minecraft has a better ban ip pubgm_kappa

shell tapir
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@pure fractal bro i didn't cancel any subscription. I just want buy some UC and for 2 days i see this:

pure fractal
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Did you play the game afterwards ?

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Try following the given instructions

grizzled raft
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Or Maybe its because u joined a matches and left 3 times in a row pubgm_kappa

shell tapir
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@pure fractal yes, meny times , after that see this again and again

grizzled raft
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Read what i just said... @shell tapir
Did u?

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Oh no its maybe because u blow up your teammates
Edit: nvm

pure fractal
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Try repairing your game ?
Cause these issues used to get resolved over time

shell tapir
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@grizzled raft nope 🙂 and nope 😉

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@pure fractal yes i repaired my game

grizzled raft
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Ignore what i just i didnt check the image clearly pubgm_yeheboi

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Just follow what they said play for 20 minutes and done..

shell tapir
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@grizzled raft im trying bro:( but nothing happened, i will uinstal my game and instal again

grizzled raft
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Just clear data no need to uninstall it

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Or do as u wish dont listen to me pubgm_yeheboi

pure fractal
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Did you choose any payment method ?

odd yarrow
grizzled raft
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@odd yarrow nothing to worry

ripe gull
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@pure fractal hello, i want to buy some upgradable gun skins from season 4,5 the name is Glacier M416 and Blood and Bones M16A4 and also anniversary upm9 cause back to old days i did not have the money and now i have so i want to buy these guns, can pubg bring us back these guns again in a lucky spin??? Please i want to collect those all please pubg

elfin jackal
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@ripe gull the glacier m416 is in the classic crate.

ripe gull
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Yeah but very hard to get

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I have already spend 100k uc but did not got it

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I have M4 The Fool maxed so i want more m16A4 blood and bones and ump9 anniversary

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Here is my M4 The Fool maxed and also i have scar-l,kar98,uzi,m24 and waiting for akm,i guess it’s coming tomorrow morning

pure fractal
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@ripe gull there are chances pubgm might hit nostalgia
But you can try finding them in shops, and packs

ripe gull
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@pure fractal thanks, but please inform them i have lots of rich friend who started in season 6 and want to buy the skins, please if you can then inform to pubg pleaseee

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Like they have did with the Time Traveler set

night cloak
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You can't just say you want this and this like it's your mother's makes the game, gotta wait and patience

ripe gull
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Yeah i have patience, i am just saying inform them that people want to those old skins back again to buy, like they have did with the Time Traveler Set also with the Classic Command Voices, so i just want this nothing else bro, also be good to each other, your way talking to me kinds rude, get manners dude.

cerulean yew
#

PMCO roster. They added the wrong player to my roster upon registration. I’ve emailed, tweeted, and IG’d y’all. Who do I contact to get this resolved? Before our squad loses a real chance to compete. 😡

south sedge
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Why I’m unable to login the game. The timer is increasing every time I’m trying to login!!

naive escarp
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help

#

?

wispy kestrel
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@naive escarp Update it

naive escarp
#

cant

hollow fjord
#

@night cloak how many teams will be advanced to next round from PMCO in game qualifiers?

storm flumeBOT
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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @naive escarp.

night cloak
#

I am not sure about that, @hollow fjord. Perhaps @warm wren can assist you.

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@south sedge try on different network.👍

last valley
#

does anyone know what time zone pubg mobile is base on?

night cloak
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@last valley mainly on UTC. It uses 24 hour format. In some cases, it will show some content in your local time.

last valley
#

thanks, to be more specific, do you know what timings items usually drop? Im referring to the new BAPE collection in #news

night cloak
#

@last valley can you tell me what is your region or time zone?

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I need Help my Twitter Account get Hacker

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@night cloak Did you link pubgm to another account(2nd social account)?

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Nope

naive escarp
#

CAN

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CANT JOIN

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WTF MAN

night cloak
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@night cloak you have to contact Twitter and try to recover your account 👍or if you have access to your game you can link another social media account so that you can access the game using it.

naive escarp
#

RLLLE ?

#

عربي

night cloak
upbeat sleet
night cloak
#

I cant search my old Twitter Account 🙄

worn tartan
#

I was forming a team from global chat and i accidentally played with a hacker , i feel extremely disgusted and i want him to get banned.

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His ign is : KONTOLPECAHCOK ID:5589369067 (he kept dieing on purpose to trick me that he is not a hacker but at the very last game he freaking aim bot and ended with 20 kills)

night cloak
#

Rock ? I contacted the ingame Support but the Support dont answer me for 4 weeks and I wait and wait for Nothing..

last valley
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@night cloak im in Singapore, UTC +8

wild lava
#

Please AAP log apna game number id do khelajaye

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; help

bold siren
#

English, @wild lava?

night cloak
#

@night cloak you said someone hacked your Twitter account. In this case PUBG in game support can't give you a solution. You have to contact with twitter to recover your account.

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@wild lava you can search for players here in this channel #activities

lime juniper
#

Maybe wait and see when it appears in the game, @night cloak.

night cloak
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@lime juniper is the car included? pubgm_kappa

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@last valley your UTC is +8. That means if they release something on August 31 @ 12am, you will see it @ 8am.(08.00 in 24 hour format)

lime juniper
#

Likely not. But the future will tell.

night cloak
#

@worn tartan
#481198147478224896 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

  • Username of the player you wish to report.
  • Evidence in the form of screenshot(s) and/or video(s).
#

@wild lavaif you are looking for players, kindly go to #activities

last valley
#

@night cloak its actually already 3pm , 31 aug here lol

night cloak
#

@last valley I said if They release and they did not mention the time ! By the way you will receive it anytime(depends on region). There is no specific time.

wintry isle
#

Help me,me banned

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @wintry isle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

frozen scarab
#

هلوو

#

كيفكم

hollow fjord
#

@lime juniper Where we can ask PMCO related questions? e-mail system doesn't work, they don't reply properly

night cloak
#

@frozen scarab kindly use English only

hollow fjord
#

Please open a dedicated channel for eSports /PMCO related things

night cloak
#

@hollow fjord kindly read the pinned message

hollow fjord
#

@night cloak Not getting what you tryna say

#

Can I ask to Eirene?

night cloak
#

@hollow fjord you can find frequently asked questions about PMCO in pinned message

#

@hollow fjord Yes you can ask👍

hollow fjord
#

@warm wren how many teams will be advanced to next round from PMCO in game qualifiers? Not even mentioned in rule book. There is no explanation about how in game qualification will work? Top 32 directly or there will be further in-game round for selection for 32 teams per region.

night cloak
#

@frozen scarab Hello! How may I help you? And kindly use English!

dull path
#

@night cloak how to unlock victor voive

#

@night cloak plz it is locked in voice chat how to unlock

night cloak
#

@dull path you can unlock maximum 4 voice of victor for free! For more, you have to pay. To get free voice, you have to play with victor character and level up!

dull path
#

@night cloak i yot 6 voices and want to add in voice chat but its locked why ?

#

@dull path @night cloak plz say me ? Others are using that voice how ?

desert thunder
night cloak
desert thunder
#

What about the evidence ?

past rapids
#

Crew shop kaha he

dull path
#

It is locked in change message

night cloak
#

@desert thunder you have to prove that you are the owner of the account. You can give them your payment history, your login account etc.

dull path
#

@night cloak why ?

past rapids
#

Crew shop kaha he

#

Screen shot send me

#

Plese

dull path
#

@past rapids u can find in corner of pubg where u will report

#

@night cloaksay me why it's locked in change message center

night cloak
#

@past rapids bottom right corner. Find this (^) button!

dull path
night cloak
#

@dull path as you can see, there is 3 different category. You can find other voices there.

dull path
#

@night cloak but victor is locked ! How to unlock it !

night cloak
#

@dull path do you mean, you want to add voices in the list? Or you can't find them? Can you explain?

dull path
#

@night cloak i want to add voices of victor but it's locked and i cant change !

desert thunder
dull path
#

@night cloak there is no option showing to add !

desert thunder
#

what proof should I send?

night cloak
raven wadi
#

I have pirate dress from wheel

night cloak
#

@desert thunder did you make any purchase? For example UC?

raven wadi
#

How can i see video of it

desert thunder
#

I did.

night cloak
#

@desert thunder from play store?

desert thunder
#

@night cloak yes

dull path
#

@night cloakits not adding due to its locked !!!

raven wadi
#

I got emoji but not video

dull path
#

@dull path @night cloak how to unlock it now say me !!!

night cloak
#

@desert thunder go to pay.google.com and take a screenshot of you purchase history. And submit it there(support)

desert thunder
#

@night cloak ok thankyou

night cloak
#

Kindly check this video👍 @dull path

north mesa
#

Pls report pls

night cloak
north mesa
#

Thank you

night cloak
#

@raven wadi I would be happy to help you. But, I don't have any idea about it. You can ask someone who have the dress. 😦

desert thunder
#

when the answer comes?

night cloak
#

@desert thunder now you have to wait. they will reply you.(there is no exact time)

velvet wraith
#

Hi anyone know where is the crew option, usually its on bottom left, but it disappears?

night cloak
#

@velvet wraith bottom "right" corner

frigid olive
#

My pubg I'd ban without any reason @neon patio pls help me I'd Character = 5107960107

velvet wraith
#

Hoho@night cloak thx u my lord 😁😁😁

frigid olive
#

@desert thunder. Bro hlo

worn pollen
#

@neon patio pv check plzz

night cloak
#

@velvet wraith you are welcome🙂

chilly sluice
#

cheaters is now out of reach

opal wharf
#

Guys how to add people on crew? I cant find invite button in crew page

#

Its in up left near "ready" button @velvet wraith

#

@dull path u need play using victor till u reach lv2 or lv3. And then u will get victor's box reward. If u lucky enough, u can got victor voice from that box. U only can get victor voice from that box. Or u need buy it with puzzle

night cloak
opal wharf
#

Its old ss man. I know it. But i cant find it in new update

night cloak
#

@opal wharf and don't need to suggest them.. their problem is solved

#

@opal wharf the screenshot is taken just now!

ripe anchor
#

Why is lite not available in the uk

opal wharf
#

Wooooot how? Brb check

night cloak
#

@ripe anchor it will be available soon. But there is no exact time.

ripe anchor
#

Why thi

#

Why tho

night cloak
#

@ripe anchor Currently it's on beta stage. So, it will be available globally later! You can find more information here #lite-news

opal wharf
#

Oh i found it now. Thanks for info mate! @night cloak

ripe anchor
#

Ok, is there a way for me to get it tho, vpn

opal wharf
#

My friend play lite using vpn @ripe anchor

ripe anchor
#

I'll try, do u know what country

night cloak
#

@ripe anchor Yes, you can play it using VPN, but currently there is no server for UK. So, you will get bad ping. You can use Indian location

ripe anchor
#

I don't care about ping, I always play with at least 500 ping

opal wharf
#

U can try asian country like india, indonesia, thailand etc

clear token
#

Hello

#

I want help with my account

#

Is there anyone to help me?

night cloak
#

@clear token hey there! What do you need help with?

clear token
#

Can u send me DM?

#

@night cloak ?

night cloak
#

@clear token Was your account hacked?

#

@clear token I'll DM you what?

clear token
#

Yes and i swear it’s not me

#

I wanna tell u my problem @night cloak

night cloak
#

@clear token you can ask me here!

clear token
#

Ok sorry, I’m new in discord

#

My account got banned yesterday and it’s wasn’t me i swear

#

I recovered my Twitter account yesterday

#

Can anyone help here?

night cloak
#

@clear token do you mean, someone hacked your Twitter account and now you pubgm account is banned?

fair vapor
#

hey there, so my friend getting a problem while scrolling down with open scope. Is it any type of bug? how can i fix it?

clear token
#

Yub

night cloak
#

@clear token for 10 year?

fair vapor
#

tried reinstalling the game but it didnt fixed

clear token
#

Yes

night cloak
#

@clear token unfortunately, no one can unban your account here. Use the file claim button and contact with customer support.

clear token
#

No one answer in customer support on pubg 😦

night cloak
#

@fair vapor do you mean, you can't move your screen while scope is on?

#

@clear token you have to try again and again to contact with them 👍

fair vapor
#

@night cloak yup

clear token
#

Believe me the support there is so bad and no one respect you.

night cloak
#

den go make your own game and handle million people in one day

#

@clear token we can't do anything. We don't have the power to unban accounts.

#

Every ban is fair and square

#

What're those

#

@fair vapor it is a bug. Though it is already reported in #555492558428700682 , I suggest you to report it from the game.

fair vapor
#

@night cloak sure. Thanks

round flax
#

And it still goes on freezing while my teammates get in a car and does the same when I drive a car fix thanks I’m on iOS iPhone XS Max 256gb

gloomy olive
#

Beta question - I'm seeing "Authentification Failed. Please Log in again" as of today. Is this related to using guest accounts or is something else. Basic repair hasn't changed anything.

night cloak
round flax
#

@night cloak it’s read only so I can’t

next yew
#

@night cloak I don't have permission to send message

#

I am getting this help me ?????

night cloak
#

@next yew there is the solution of the problem. Kindly read the pinned messages.(top right corner-...)

dry fractal
#

People wtf

#

I dropped from crown III to Crown IV even tho rank protection was on, I want a refund

primal ginkgo
#

My account was linked to Fb and my fb was disabled yesterday. Anybody here to help ?

spring void
#

@dry fractal do you mean the event of rank protection, if so it is only active when playing with friends

keen schooner
#

Hello

night cloak
#

Why does guest login restrictions apply only for indian origin? Are you implying only indians hack? As diabling guest login is to prevent hackers as already been said here by support.

keen schooner
#

@lime juniper hello I have questions for pubg ..

gritty sierra
night cloak
#

Hello. I wanted to put my flag on French. for several days. I also changed the flag by selecting a different flag as the last one. flag selected. but I got the flag card again. But I choose France. please don't worry about it
Id: 510466429

sage forge
#

Guess me country

night cloak
#

@night cloak @formal sundial

sage forge
#

Middle east getting 400 ping

night cloak
#

Hello. I wanted to put my flag on French. for several days. I also changed the flag by selecting a different flag as the last one. flag selected. but I got the flag card again. But I choose France. please don't worry about it
Id: 510466429

#

Although I write 4 times, others are answered, not me!

gritty sierra
#

Please stop the #hacker we can no longer play

spring void
#

@keen schooner what do you need help with?

#

@night cloak what do you mean? Why cant you set it to france normally

#

@gritty sierra they are stoping hackers they get banned every week just report them and wait

round isle
#

@spring void I already linked my account with Google play games account.. I don't have Facebook and Twitter account..

night cloak
#

because I'm French @spring void

spring void
#

@round isle so what is the issue?

#

@night cloak you can use flag change card and set it to france? Can you?

night cloak
#

in the pmco qualifiers there is team full of ipads on the first place at MENA region, team NEM ( nemisis ) we all know them team ghost

#

My partner has been deleted. Seven days later, he can't be picked up again. His request doesn't come to me. Mine won't go to him.

round isle
#

@spring void why am I getting popup to link my account

spring void
#

@sage forge it can occur sometimes when all servers have high ping just check your internet ir wait few seconds

night cloak
#

does not. other flags can be put. There is a French flag bug

#

@spring void

spring void
#

@round isle can you send a screenshot of the popup?

night cloak
#

in the pmco qualifiers there is team full of ipads on the first place at MENA region, team NEM ( nemisis ) we all know them team ghost why they are not getting punishment for using ipad in the qualifiers if ipad is not allowed?! this is unfair to other teams using mobile, please do something regarding this matter.. @everyone

spring void
sage forge
#

I am from Nepal and I am always being connected with vietnam server in which I get 300+ ping. Do we need to play in 300+ ping for the whole life?

keen schooner
#

@spring void you admin in pubg mobile?

round isle
#

@spring voidi just want to know.. it's not nessery to link with social account if u have already linked???

spring void
#

@night cloak dm Eirene#0028

night cloak
#

you are not allowed to write there. Will it be the normal answer to my question? @spring void

spring void
#

@round isle it is bot necessary you justneed to link with any one account

#

@night cloak check that channels pinned messages and reportthrough the form

#

@keen schooner no, i am just a player like you

#

You can state your issue and someone will help you

keen schooner
#

@spring void I need admin to help me

night cloak
#

I do not understand you. @spring void

gritty sierra
#

@spring voidWe don't want the game to die because of hacker
Unfortunately they are growing😓 😢

spring void
#

@keen schooner just tell your issue an admin will help

#

Please refer to ##555492558428700682 pinned messages for further information,

Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
iOS: Click the channel name and select Pinned Messages located at the bottom.
PC: Click the pin icon located in the top-right of the channel @night cloak

#

@gritty sierra they are growing but gettjng banned as well dont worry

full meteor
#

Hello. Does anyone know how many teams will qualify further at the Regional group stage for the PMCO fall split?

hybrid sparrow
#

What is the pubg views on Indian youtuber using hacking tools

gritty sierra
#

@pro plays#6081Okay, I'm waiting to block this person you filmed
Thank you 😓

night cloak
#

Hello. I wanted to put my flag on French. for several days. I also changed the flag by selecting a different flag as the last one. flag selected. but I got the flag card again. But I choose France. please don't worry about it
Id: 510466429
@night cloak @neon patio @formal sundial

#

okay we will not worry about it.

eager quartz
#

👌

full meteor
#

Hello. Does anyone know how many teams will qualify further at the Regional group stage for the PMCO fall split? @night cloak

night cloak
#

I don't know exactly how many.Maybe 28?

full meteor
#

do you know where i can find out?

#

or how, bcs its pretty important for all the teams and there is no information about it

night cloak
#

@night cloak are you interested?

#

Interested for?

#

this mistake to be corrected? @night cloak

#

We cannot do anything about that.

full meteor
#

what about my case?

night cloak
#

it's not your job to fix bugs?

#

I also have my flag card. but I can't make the country French. to make another country. but no French @night cloak

#

???????

#

@night cloak mister can you see emulator servers lobby? 50% hackers we need solution we cant stream anymore

#

You will need to wait for 60 days to change your flag again@night cloak .

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
#

Brrother can i tell somethung for help?

#

you don't understand I have a flag card to change the flag. I can put a flag other than the French. There's a bug in the French flag @night cloak

#

They use tencent emulator but the old version becayse the new one cant run hack

#

Can you provide the screenshot of the bug@night cloak ?

spring void
#

@night cloak the devs know that already, they will make a way dont worry

night cloak
#

What happens if you press okay(tamam)?

#

@spring void i can see that pubg dont want emulator player anymore

#

@night cloak

spring void
#

@night cloak no one knows about that, you can have unrelated discussions with people in #emulator-chat

night cloak
#

When did you change flag last time @night cloak ?

#

look a nice person. I have long been a flag of Azerbaijan. I wanted to put a French flag. because I'm French. but it was not. I would say correct. but it did not improve. Yesterday I tried to put a banner flag on the flag, whether it will or not. flag changed. It is currently South Africa. and I got the flag card again. but the French cannot be selected. This is after the update. my friends live the same thing @night cloak

#

I was wrongfully banned from r/PUBGMobile on Reddit. Who do I contact?

dim spear
#

Fix langging Please Tencent!

grizzled orchid
#

Hackers in two consecutive matches😠

night cloak
#

@night cloak

grizzled orchid
storm flumeBOT
#

Hello, @grizzled orchid!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Look.@night cloak . You can only change flag once per 60 days. It means even though you have flag cards you eill have to wait for 60 days.

jade valley
#

Can i play pubgm on smartgaga emulator???

bronze lark
#

My Telephone has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

night cloak
#

HEELP

#

@night cloak There is no such thing. I can get a flag card and change my flag. without difference of day

#

bro i banned

jade valley
#

😂 why

night cloak
#

i playing witch my friend im kil 20 and banned me

jade valley
storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

If it is not possible then you would have been able to change flag 🤷 @night cloak .

jade valley
#

Can i play pubgm on smartgaga emulator???

night cloak
#

Gameloop emulator is recommended @jade valley .

jade valley
#

but i have so lagg with sounds

#

i try smartgaga and is very good

night cloak
#

@night cloak

#

because you don't understand, I didn't have to spend 180uc.

#

but to understand what I've said so far. selects some flags. some do not.

#

🤔

#

If it is a bug then you can report it in accordance with pinned message of #555492558428700682 @night cloak .

#

If you can't help then why not?

#

How can I inform you? I didn't understand how to report it

#

@night cloak

storm flumeBOT
#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

night cloak
#

@ArcNyte#4547 free up anything. you have already spent 180uc on me knowing you can't help it. no other flag

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

weary temple
#

Hi,
Is there anyway to gift outfits and skins from inventory.? Because my friend is not playing anymore and he wanted to give me those skins.

night cloak
#

@weary temple unfortunately there is no way.

spring void
amber light
#

Can you give me an royal pass for free please..

weary temple
#

😔

spring void
#

@amber light you will get muted stop these messages

amber light
#

Ok

night cloak
#

Halaldı sizə qəhbə yıəını blət. Bir pox bilmirsiz annavzı skm betərsizlər

#

@amber light ask your friend at the beginning of the season. May be they can gift you🙂

spring void
#

@night cloak english only

night cloak
#

Bring the bug man here @spring void

glossy fox
#

When the company stops the hacker of the game is about to collapse

night cloak
#

@glossy fox

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

glossy fox
#

@night cloak No utility support is not responding

short otter
#

my acount get banned 3 monthes for nothing !!.. can any one help me for that!

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @short otter. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

feral badge
waxen briar
#

Uhh need a bit help with the Character
So I got Victor (The character) like a few days ago
But I find that I am not exactly a fan of playing a male character - I'm a female, and would like to play as myself :/
How do you change back to the character you originally created before you used Victor?

junior plover
#

@glossy sable the customer service reply me with this... after i send them many proofs that the account is mine... but they want me both names of linked social media account !!! From where i can know the name of the google play account if it was not mine? It’s the account that i want them to revoke access so can you help me with what can i say for them because I am sure that they don’t understand me even that I said the whole story of my account and that it’s been hacked

crystal vector
#

Hi I need to talk to manager about my account please?

night cloak
storm flumeBOT
#

You can contact the customer service via the game settings, @crystal vector. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

junior plover
#

@night cloak can you help me with the situation above ^

waxen briar
#

@night cloak omg thank you so much

night cloak
#

you're welcome!

crystal vector
#

My account has been stolen and I don’t no how can I get it back

#

Please help

night cloak
#

You can send the required details to the customer service to get your account back @junior plover.

junior plover
#

@night cloak so the registration date they mean when was the first day I started playing in my account?

night cloak
#

Yes.

#

That is visual bug probably @feral badge.

junior plover
#

And the name of linked social media account they want both.. so i know that my account is linked to Facebook which is mine and google play which is the hacker account.. but they want me to write the email or what I didn’t understand!? @night cloak

night cloak
#

you can provide the information about your social media account which is linked.

junior plover
#

Ok thank you❤️❤️

misty shard
#

you know i cant connect my game to any mail

night cloak
#

You're welcome!

#

Why is that @misty shard?

misty shard
#

i dont know.. previously it was connected to a gmail.. but the mail has been deleted by google still i can connect

night cloak
#

Today 3th day in pmco but we still cant join bc of f.... Sponsored match button

misty shard
#

they were saying you can only connect to one social media.. but how can it will still connected tona mail that dosent exist?

night cloak
#

So technically game thinks that it is still connected to that email. Unfortunately there is no way available yet to unlink it from in game @misty shard.

misty shard
#

i know.. but it does not make any sense..

#

mail has been deleted parmenently in gmail server

night cloak
#

Maybe there will be feature available in the future to unlink an account from in game.

misty shard
#

i hope so.. whenever i message customer service in ingame.. stupid bots are answering and they dont know how to give correct answers

night cloak
#

You cannot unlink or change a login method even if the login method was compromised/disabled/deleted.

misty shard
#

@Dove so this mean.. i will lost my game..

#

with the help of facebook, i login to my account

merry sandal
night cloak
#

@misty shard You can connect to two different social media. There will be a plus icon on your game's basic settings - if only Gmail is connected to it.

misty shard
#

i cant connect to a gmail

night cloak
#

Yeah, but you can still connect to Game Center, facebook, twitter, WeChat, or VK.

misty shard
#

i request you to read my old messges so you can understand

night cloak
#

@misty shard I just did, before replying.

#

You cannot connect it with another Gmail, but only those i mentioned.

misty shard
#

by the way i dont know if you played COC or CR.. if we request them to unlink the mail that was connected to my game they did it easily.. so i can connect any mail to my game.. but this game does not have that feature

#

and the game released later than those games

night cloak
#

@misty shard That's how they have a huge marketplace of trading/selling game accounts. Anyway, that's off topic. PUBG won't let you do that.

misty shard
#

no.. selling of any game is illegal

#

i mean supercell

night cloak
#

@misty shard Do you need any other help?

misty shard
#

i need those features so not me we can secure our accounts

#

thankyou for giving your advices

night cloak
#

You can tweet PUBG Mobile with your suggestions. And you are welcome.

sharp onyx
#

Can I get some help too?

night cloak
#

Sure, How can I help?

misty shard
#

in mean time they cant do all these things.. first need to get ride of hackers.. just saying

night cloak
#

Right.

misty shard
#

thank you

sharp onyx
#

The game has been quite buggy lately. I have lost all "hope"

full meteor
#

can someone please answer my question

#

Does anyone know how many teams will qualify further at the Regional group stage for the PMCO fall split?

#

@night cloak

night cloak
#

@sharp onyx Game bugs are very unfortunate, but it’s tough to fix. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.

#

@full meteor 32 Teams.

full meteor
#

With or without the 16 teams already qualified from the previous stage?

night cloak
#

In the Group Stage, each of the 32 Teams selected to participate in the Club Open will play 12 total Tournament Games. The top 24 Teams based on cumulative scoring in the Group Stage will advance to the Regional Semi-Finals.

full meteor
#

I know this statement. But i know that 16 of the top 32 teams from the previous stage are already qulified for the fall stage. There are these 24 games for the qualifiers right now, and i wonder how many teams will qualify from there

night cloak
#

Read my previous message, the PDF has detailed info.

full meteor
#

I ve read that 100 times

#

But its unclear

night cloak
#

(A) Group Stage. In the Group Stage, each of the 32 Teams selected to participate in the Club Open will play 12 total Tournament Games. The top 24 Teams based on cumulative scoring in the Group Stage will advance to the Regional Semi-Finals.

(B) Regional Semi-Finals. In the Regional Semi-Finals stage, each Team will play 16 total Tournament Games. The top 16 Teams based on cumulative scoring in the Regional Semi-Finals will advance to the Regional Finals.

(C) Regional Finals. In the Regional Finals stage, each Team will play [8 to 12] total Tournament Games to determine the Regional Champion. The Regional Finals for each Region may be an Online Event or a LAN Event, in the discretion of Proxima or the Tournament Organizer. @full meteor

tiny narwhal
full meteor
#

I ve told you i know all that information

storm flumeBOT
#

Hello, @tiny narwhal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

night cloak
#

Oh wait, you said 24 games. Hmm

full meteor
#

There are the games from sponsored Match these days on the game. The logic would be to have top 32 team qualified for the next stage, but we also have 16 teams from the spring stage. The numbers dont add up, thats why i m asking if there is somewhere an explanation how the 32 TEAMS will be selected

crystal vector
#

How can I talk to the mangers about my accounts ?

night cloak
#

@full meteor Can you DM @warm wren?

full meteor
#

She is now aswering

crystal vector
#

The don’t respond

night cloak
#

@crystal vector Managers live inside the customers support option in game.

full meteor
#

Answering *

crystal vector
#

@night cloak I have send massage from 3 dates and no response so what he doing drinking tea !!

night cloak
#

Eirene can help you on that, since I am not fully aware of the Splits.

crystal vector
#

Days sorry ‘’

night cloak
#

@crystal vector Maybe.

full meteor
#

How could i reach her then?
If she s not answering on discord

crystal vector
#

@night cloak I feel so sorry about my silf how tried hard on my account and the just take it so easily from me and the company don’t gave anything when talk with them

wary summit
#

Can any one DM ME, I HAVE A concern with PMco. Plz dM asap

#

@night cloak @night cloak anyone plz help ?

#

@warm wren can I DM u ?

warm wren
#

@full meteor why cannot be patient? And already my colleague @night cloak answered you. As instructed in the ingame mail that out of the 24 matches in qualifiers, Top 8 of your best matches will be selected to move onto the next stages of Quailifers to Group Stages. And as instructed in the rulebook, only 32 teams can advance from the Quailifers to the Group Stages. And as instructed in the rulebook (again) only best Top 24 teams can advance from Group Stages then to Regional Semi Finals.

wary summit
#

@night cloak can u help ?

night cloak
#

yes?

wary summit
#

@night cloak can I DM ?

night cloak
#

State your problem here. We will try to provide assistance here.

wary summit
#

So we are playing from South Asia and it states top 8 matches will be counted

My concerns

  1. Does the leaderboard really matter as one can play all 24 matches and be in the leaderboard
  2. if we play all 24 and our best of 8 is considered (true or false) and the leaderboard scores really don't matter
  3. How many teams (excluding the invited ones ) would advance to next stage ?
green tundra
#

@night cloak there

warm wren
#

Your concern was answered right above your comment ^^^ @wary summit

wary summit
#

@warm wren I understand it was answered, I am sorry I am not able to understand, could you please elaborate or just give me a number as asked, is that 32+16 invited teams or is it 8+16invited teams who olay the next stage

#

So, if I have to frame my question again " pubg mobile Fall split " is only accepting 8 teams from each region. Is that correct ?

warm wren
#

Where does it state that there is 16 invited teams?

wary summit
#

@warm wren in our region there are 16 teams who have been invited (who were Finalist of Spring split)

warm wren
#

That is something else and not related to them participating in the Qualifiers and Group stages.

junior plover
#

@night cloak from where can i find the registration date?

wary summit
#

@warm wren I am sorry to reitatre, so from the Sponsered match top 32 will move on to the next stage. Is that correct ? And keeping a tab of the leaderboard dsnt matter as u will reset the same after you have calculated the best 8 matches for each team.

modest temple
#

Can any one help me plz??

warm wren
#

Do not concern yourself about anyone else and just focus on yourself getting 8 chicken dinners in your PMCO Qualifiers to move to the next stage. @wary summit

modest temple
#

Does pubg mobile ban you for using gfx tools i wanna know plz reply??

warm wren
#

@modest temple yes, you can be banned for that.

modest temple
#

☹️

wary summit
#

@warm wren thank you so much, and sorry to bother you.

modest temple
#

Thanks

night cloak
#

You will just need to find it from one of your first chicken dinner screenshots or something. Unfortunately there is no exact way to find it @junior plover .

#

hello plz help

#

my id is ban

wary summit
#

@night cloak. Stop hacking

#

And playing with hackers , now rest for 7 days.

night cloak
#

im not hacker

#

and i dont play with hacker

#

plz tell me hacker name, i dont know who hacker i play with

crystal shell
#

Please stop hacker they are everywhere in the game pc and mobile devices what the solution i will leave the game because this iusse help please 😭

desert thunder
#

what will happen after that?

#

are they gonna make contact or not?

night cloak
#

@desert thunder Wait 72 hours.

quartz flint
#

They are bots. But they should do within 3 days
@desert thunder

desert thunder
#

Thank

quartz flint
#

Thank her. She was first. Almost same time tho @desert thunder

stray sail
#

did someone have problem with fluctuating fps in game even using high end device?
i'am using mi 8 with snapdragon 845 and 8gb ram btw

desert thunder
#

@night cloak @quartz flint thankyou

#

:)

night cloak
#

No worries!

#

@stray sail There are other reasons behind stuttering. Like for how long you were playing or if you device was heating up.

desert thunder
#

@night cloakthey will give me reply via mail

night cloak
#

@desert thunder Chances are you might not get a reply, they will fix it on their own or they won't and you've to contact them again. But wait at least 72 hours before proceeding for any action.

#

@warm wren do u know when they'll fix Sponsored button problem

warm wren
#

@night cloak I have no time frame on when it will be fixed.

brazen smelt
#

Pubg team help me for recover my pubg id

#

I have also sent my pubg Account ownership includes payment Receipt some screenshots of game and social media which can that id me but pubg team sent this msg ..

night cloak
#

They will message you soon.

brazen smelt
#

I need a help for recover my pubg Account

tight oak
#

@warm wren i do report to esport.still i cant get sponered match button.

brazen smelt
#

But pubg pubg team stop conversation for this problem.it is not right

#

Also hacker run my pubg id and demand for my friend 5000 rs for return my id

#

I have also sent some seenshot pubg team in game help center

spiral tiger
#

any one from support here can help me ?

brazen smelt
#

My id hack 7 Aug 2019 10:04 pm IST time today 31 Aug

warm wren
#

@tight oak patient for reply

spiral tiger
#

iam oppressed

#

please

tight oak
#

He reply sponsered button for those teams who recived ingame mail.but i received mail about pmco. @warm wren

spiral tiger
#

admins !!!

#

anybody here

night cloak
#

Hi I want to communicate with one of the officials

spiral tiger
#

me to

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.

#

We are unable to provide assistance if you do not ask a question or state a problem, @spiral tiger. Remember to read through #481198147478224896 before asking questions in the support channels.

blissful meteor
#

hello

#

there is cheater use vip hack

spiral tiger
#

ok . i got banned yesterday on my main account and today in guest account for no reason i got a video while im playing and when i got the ban

blissful meteor
#

I have video

night cloak
#

I was now playing in Sanhook and I have names of hackers and I killed one of them

#

FAQ 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

  • Username of the player you wish to report.
  • Evidence in the form of screenshot(s) and/or video(s). @night cloak @blissful meteor
blissful meteor
#

ok

#

i will give you the id and video

night cloak
#

I have their names and pictures about it

quartz flint
#

Is it allowed to use keyboard and mouse with the in ROG phone 2 built in remapper? It is in the system UI itself so pubg cannot detect it

night cloak
earnest skiff
#

seems legit with those stats and skins

quartz flint
#

And KD as well

spiral tiger
#

please someone help me

#

i'm uploading a video when its done i will post it here

night cloak
#

No it is not allowed. You may get banned @quartz flint.

spiral tiger
#

to see how am oppressed

earnest skiff
#

will there be any issues with pubgm playing the triggers that are built in the Red Nubia 3? Never used triggers so idk

quartz flint
#

I am not doing it but look up for Rog phone 2 pubg gameplay in YT
@night cloak

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @spiral tiger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spiral tiger
#

@night cloak please help :))

night cloak
#

Read @storm flume's message please @spiral tiger.

rough pewter
#

please see below

#

in ss that mask need to stor in mask catogery

#

but its in head gr catogory

storm flumeBOT
#

Hello, @rough pewter!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

rough pewter
#

thanks

night cloak
#

I sent photos of hack what because

spiral tiger
#

@night cloak i've send message from file claim but no one resopnse!

storm flumeBOT
#

Please refer to subpoint 6.2 in #481198147478224896 for further information, @spiral tiger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Now please read that FAQ.

spiral tiger
#

i read it

brazen smelt
#

Plz tell me any one pubg team official person hear to solve the problem

jaunty trout
#

hi
Is there a way to solve the mouse problem in the emulator pugb?

storm flumeBOT
#

You can contact the customer service via the game settings, @brazen smelt. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @jaunty trout.

livid needle
spiral tiger
#

no reply from support

#

when video uploaded i will show you the ban wothout reason

ripe gull
#

Hey pubg, we want more upgradable skins in pubg mobile , we are hungry for upgradable gun skins, please give us 5 upgradable skin every season or more if you can please pubg mobile.

livid needle
#

PUBG ..hello i report the cheating player...

rough pewter
#

hi , i have asked about items that misplaced in my inventory . i have try to report it in game as you said, but i unable to post screen shot , how do i do it

night cloak
#

Hello

#

You can report it here to in accordance with pinned message of #555492558428700682 @rough pewter.

storm flumeBOT
#

Hello, @livid needle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
#

@night cloak

#

Yes?

#

I have a problem

#

@night cloak

#

Redeem code is itunes code?!

livid needle
#

@storm flume yeah...I have reported, but there is no response, and the player is still free to play using cheats

rough pewter
night cloak
#

The payment option is isn't available in your country @night cloak. That redeem code might be given from pubgm for some events. So that they can purchase from midasbuy.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @rough pewter:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

hollow fjord
#

@warm wren Hey, need to ask one question about PMCO. Sorry if it is repetitive.
How many teams will be selected for next from PMCO in game Qualifiers? Rules book says it will be 32.
Will it be from top 32 teams leaderboard from PMCO in game qualifiers or random?

#

😕

#

please someone help
i'm confused

onyx night
#

Can Anyone tell me please where to download official Beta PUBG Mobile?

warm wren
#

@hollow fjord As instructed in the ingame mail that out of the 24 matches to be played in qualifiers, only Top 8 of your best matches will be selected to move onto the next stages of Quailifers to Group Stages. And as instructed in the rulebook, only 32 teams with the best Top 8 matches can advance from the Quailifers to the Group Stages. And as instructed in the rulebook (again) only best Top 24 teams can advance from Group Stages then to Regional Semi Finals.

hollow fjord
#

from leaderboard of in game Qualifiers?

onyx night
#

@warm wren I have a problem with Beta PUBG Mobile, can I ask here?

hollow fjord
#

@onyx night Beta is closed now

#

It will open again, when they prepare for next update.

onyx night
#

Thanks

night cloak
#

When firing with suppressor, does the mini map show the simbol from what direction is shot coming from

steep swan
#

@night cloak yes if they close to you

#

@night cloak if its far from you then you will get only shots sound

median garden
#

In New Zoombie Mode Jump Button Sometimes Works And Sometimes Doesn't Work

night cloak
#

Emulator @median garden?

shrewd glacier
#

What kind of support you provide here?!!!! While you cant ban hackers. (This is the biggest support we need not others).

merry sandal
#

We are not developers here and are not in direct contact with them either. The support we provide is client-sided. We are regular people who voluntarily help, @shrewd glacier.

For reporting players, use the in game Customer Support option.

night cloak
#

Hello I need help! Anyone here?

merry sandal
#

I might be able to help, @night cloak. What's up?

night cloak
#

@merry sandal agh there is any third party legal app which I can install to check that how much fps I'm getting?

quiet onyx
#

Hi pubg mobile My personal account has been hacked and played with cheaters. My account was blocked and the level returned to zero. It has been a 10-year ban! @merry sandal

merry sandal
#

We do not encourage usage of such a third-party application. And no, I do not have any recommendation either, @night cloak.

night cloak
#

@night cloak you can search YouTube for that. 👍

#

@merry sandal Agh okay thank u, but can u give me any rough idea that what is the maximum range of fps we get on extreme/ultra/and on high!

median garden
#

@night cloak Mobile

night cloak
#

@night cloak agh okay I'll search but I don't wanna ban just because of that 😷😷

merry sandal
#

You will have to use the "File Claim" button, @quiet onyx. If found not guilty, you shall be unbanned. We, as Discord server staff members, cannot provide any further support regarding in-game bans.

shrewd glacier
#

@merry sandal Well u say report cheaters in game .... i reported a cheater 2 days before still now he is playing (nothing changed) i have a recorded video of him cheating ......... USELESS!!!!!

night cloak
#

Can you be more specific with video of the issue next time @median garden?

merry sandal
#

I am afraid I do not know, @night cloak.

night cloak
#

Agh @night cloak do u have any idea?

#

@night cloak you will get ban if you use any 3rd party app that modify the game file or give you unfair advantage. And FPS counter will not modify the game in any way. So you can go ahead!

#

@night cloak Agh so u know any app for Android?

quiet onyx
#

@merry sandal ok thnx

night cloak
#

Extreme = 60 fps, Ultra = 40 fps, High = 30 fps, medium = 20 fps, low = 15 fps @night cloak.

#

@night cloak thank u mate!

merry sandal
#

Please understand there are a ton of reports that happen all of the time. So we ask that you be patient as the team handles each of these reports individually, @shrewd glacier.

tawny galleon
night cloak
#

you're welcome @night cloak! 🍻

tawny galleon
#

Plzz explain this 😓

night cloak
#

@night cloak I don't use them as I don't need to count fps. But you can search YouTube for fps counter that does not require root access. You can search: how to activate fps counter by adb or developer option. (You will need a pc to do that)👍

merry sandal
#

Can you show us the stats of that match, @tawny galleon?

shrewd glacier
#

@merry sandal Can i get ban if i use hack in guest account and spectate my real one or is legitimate by the company?!

tawny galleon
#

It's okay if there is no plus but minus 😓

#

I even had survive time and kills but still -2

merry sandal
#

It most probably will lead to a ban, @shrewd glacier.

drifting pollen
#

@shrewd glacier streamers be likes nowaday :v

night cloak
#

@night cloak agh okay thank u buddy

#

@tawny galleon from the picture I can see that your rank is ACE. As a result you will not get enough point or plus point if you die soon. Here your survive time was 15min. You have to survive at least 20+min with enough kill

shrewd glacier
#

@drifting pollen YEP. I mean them today they do so. and Voila they are pro players. TNX PUBGM

drifting pollen
#

I B N sourya is that you @shrewd glacier 😄

shrewd glacier
#

@drifting pollen Exactly I saw him with proven video 1000%. lol

tawny galleon
#

@night cloak dude if it was +0 then I would have understand but that's -2 though I had 3kills and 15mins survive time.

shrewd glacier
#

@merry sandal Till now it is legitimate No ban 100% because we dont cheat in real but in spectate mode. TNX PUBGM

median garden
#

@night cloak When I Try To Jump The Jump Button Wont Work Sometimes In New Infection Mode

night cloak
#

try repairing the client to refresh everything. That can be issue of your device screen because no one has reported about it until now @median garden.

tawny galleon
#

@night cloak if I had just one or 2kills with same time survival then - scoring is understandable but at least I didn't deserve that .

median garden
#

@night cloak Only That Mode Jump Button Is Not Working

barren geyser
#

how can i report a bug?

storm flumeBOT
#

Hello, @barren geyser!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

barren geyser
#

@night cloak thanks

night cloak
#

@tawny galleon Have you played with the same team?

#

@median garden please refer to above instructions THIS6

shrewd glacier
#

The best trick i recommend you all here for cheating is this, activate hack in your guest account then spectate your real one and VOILLA have a good chicken dinner. It is legitimate i saw top streamers do this in proven video and they have no ban. PUBGM New Trick.

tawny galleon
#

@night cloak no

median garden
#

@night cloak ok

night cloak
#

Promoting hacks will lead to permanent suspension from the server. Kindly avoid it @shrewd glacier.

shrewd glacier
#

Ok suspend me but top streamers have a good chicken dinner. Thank You! @night cloak

grizzled orchid
#

@night cloakja ja nowadays I see hackers all the matches.its very common.

night cloak
#

@tawny galleon I would like to inform you that, if you play with high rank people you will get more point than low rank people!(though I'm not 💯%sure about that)

#

That doesn't mean that you should join them too @grizzled orchid.

tawny galleon
#

@night cloak are you serious 🤣

grizzled orchid
#

@night cloakim be a hacker next season.there is no point rank pushing against hackers.so next season I will use hack.

silk barn
#

when are bp shop items getting refreshed??

grizzled orchid
#

It's depressing.

shrewd glacier
#

@grizzled orchid Yeah Exactly. this is what is happening.

night cloak
#

@tawny galleon I'm not joking. I got the information from here.

livid gorge
#

Can someone pls tell me why pubg m is not opening its just saying downloading resources and no further stuff pls reply dude

night cloak
#

@livid gorge what is your region?

livid gorge
#

India

night cloak
#

@livid gorge did you try on different network?

tawny galleon
#

@night cloak then if I play with 3 conquer players and have dinners with zero damages with them then it will give me more points then having 10kills with diamond players 🤣🤣

#

That is really funny no offense 🤣🤣🤣😂

livid gorge
#

@night cloaki was on mobile earlier it said could not download it because wifi was disconnected so i turned to a hotspot and started downloading and it has used about 800 mb of data overhead still no progress

night cloak
#

@tawny galleon I can't assist you on this matter as I don't have more clear information!
Kindly read this....

FAQ 3.11 - How does the rating system work for classic matches?

There are three different types of ratings for classic matches (solo, duo and squad in both first-person shooting mode and third-person shooting mode), which will be calculated after every match:

  • Kill rating: Determined by your number of kills, as well as how you were killed in the end.
  • Survival rating: Determined by your survival time, as well as your ranking.
  • Total rating: Determined by your general performance, combining kill rating and survival rating.
tawny galleon
#

@night cloak can you just tell me where I can take my issue .

livid gorge
#

@night cloak got any stuff on me as well?

night cloak
#

@livid gorge I think there is some problem with the obb file as it consumed 800mb. Kindly, Uninstall the the game and properly install it from play store or app store.

#

@tawny galleon
FAQ 5.2 - How can I report bugs and technical issues?

Should you encounter any kinds of bugs or technical issues during a match, please report them by clicking the Report button located at top-right and specifying it. Alternatively, in case the report failed or if you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

  • A detailed description of the situation, preferably including screenshot(s) and/or video(s).

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

craggy blade
livid gorge
#

@night cloak i do have an obb backup is ok if i just switch up the obb with the backup one

spring void
#

@tawny galleon higher the tier fewer the points, it happened since you got less kills, died early and restored less health

#

@craggy blade it is a bug, many people see it even though they didn't register for any challenge

craggy blade
#

@spring void Oh!! Thanks @spring void PK

livid gorge
#

Cant seem to get past these screens any help?

night cloak
#

@livid gorge you obb file is missing. Normally it will consume around 2GB. So, kindly download the game from play store or app store.

spring void
#

@livid gorge have you downloaded only apk?

#

If you have obb file you need to paste it in android>OBB>com.tencent.ig

hushed haven
#

Can i get ban if i use hack in guest account and spectate my real one or is legitimate by the company?!

spring void
#

@hushed haven it isnt legit as you get an unfair advantage

night cloak
#

@livid gorge sorry I did not notice. You can replace the obb file.

livid gorge
#

Thank a lot man appreciate your help

night cloak
#

You are welcome @livid gorge

grizzled orchid
#

@hushed haven well there is ESP hackers in each match.these hackers have played a lot of matches still not banned.so no ban.enjoy the hack.

covert jackal
#

Hii

#

I need help guys

night cloak
#

@covert jackal hey there! what do you need help with?

spring void
#

@grizzled orchid
1⃣ encouraging hacks will get you banned
2⃣ many hackers get banned daily check #news

covert jackal
#

Listen guys yesterday I got a link named skinpubg.id and when I clicked on it , it show login with FB , and when I logged in with my FB is that also connected with my PUBG I'd and today my FB I'd is disabled and I lost my PUBG I'd and one stranger is playing with my I'd and kicked all my clan members too

grizzled orchid
#

3/5 matches

night cloak
#

My account was hacked by someone I don't know and the hacking program did it on my personal account.

lime sparrow
#

When are we losing guest holiday

spring void
#

@grizzled orchid ok well done, you can go now to #chat for irrelevant discussion

covert jackal
#

I need help and get back my account please help me

lime sparrow
#

Login

spring void
#

@covert jackal we dont deal with banned account, please file a claim or contact ingame CS

lime sparrow
#

Uninstall and reinstall the game

spring void
blissful meteor
#

I want to report player and i have video 5 min
can i post it

spring void
#

@blissful meteor to ingame CS

night cloak
primal ginkgo
#

Banned account? Maybe you should read again.

night cloak
#

@covert jackal it is your fault. You clicked on a phishing site. As a result, you lose your account. There is only one way to get back your account, you have to contact customer support and provide them some evidence so that they can recover your account.

gusty copper
#

Need help

night cloak
#

This is my account i,m not hacker

spring void
#

@gusty copper what Is the issue?

night cloak
#

@night cloak what is your problem? can you write in English?

#

My account was hacked by someone I don't know and the hacking program did it on my personal account.

spring void
#

@night cloak please go to ingame CS, account security is your own responsibility

gusty copper
#

@spring void Hi thx for replaying

blissful meteor
#

@blissful meteor to ingame CS
??

#

can I send video now

spring void
#

@blissful meteor send it to ingame CS

gusty copper
#

@spring void I have proplem with Achivements

#

It's about mission there

blissful meteor
#

where ingame CS ? @spring void 😅

primal ginkgo
#

Any customer support out of the game? I thought this channel had customer support

night cloak
#

@blissful meteor kindly read the pinned message to you know how to report cheater!

storm flumeBOT
#

You can contact the customer service via the game settings, @primal ginkgo & @blissful meteor. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

spring void
#

@gusty copper please ask

primal ginkgo
#

The accounts were hacked, we have to make new accounts so that we can contact customer support?

spring void
#

@primal ginkgo yes or file a claim

primal ginkgo
#

@spring void where to file a claim, sir?

spring void
#

@primal ginkgo your account is banned right? It is on the ban popup

primal ginkgo
#

The official website has only claims for pc and Xbox, no mobile option

blissful meteor
#

please guys help me I am not very good in english

night cloak
#

@blissful meteor how may I help you?

blissful meteor
#

where i can report player and send video

spring void
#

@blissful meteor open settings and them bottom left corner button for CS

primal ginkgo
#

@spring void not banned. Hacked, some other guy using it and I have no more access

night cloak
#

@blissful meteor
FAQ 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

  • Username of the player you wish to report.
  • Evidence in the form of screenshot(s) and/or video(s).
gusty copper
#

@spring void I have proplem with achievements , its about that mission which say that i need to open 70 classic or premium crate if it faild to get legendary or above it will go up .. i did open a lot of crates recently and it still hold on 60

#

So what's going on

spring void
#

@primal ginkgo connect another social media account and then ask CS to revoke access to your hacked social media accout
be aware it is irreversible

#

@gusty copper send a screenshot it will explain bbetter

night cloak
#

@gusty copper if you get any legendary item the counter will reset and it will start counting from zero. But, still you will see 60 (which is your highest number)

primal ginkgo
#

@spring void I can't connect another social media account as I can't even log in my account in game

gusty copper
#

@Pro Plays🇵🇰 i did open a lot of crates recently and it still hold on 60

spring void
#

@primal ginkgo well then make a new account and contact ingame CS

primal ginkgo
#

It was bound to fb. Fb account was disabled and another guy using my account in game

night cloak
#

. if you get any legendary item the counter will reset and it will start counting from zero. But, still you will see 60 (which is your highest number) @gusty copper

cyan maple
#

@night cloak wher is CS

spring void
#

@cyan maplebottom left in settings

primal ginkgo
#

@spring voidwell, I see. Thanks for your help

night cloak
#

Where is cs

#

@cyan mapleFAQ 6.1 - How can I contact the customer service?

You can contact the customer service via the game settings. Navigate to the game settings from the main menu and scroll to the bottom-left of the Basic section.

gusty copper
#

@night cloak Thats explain a lot , thx.

spring void
#

@gusty copper you got a legendary at your 60th openening so the counter reset but you still will see highest count 60 while you have to start from 0

night cloak
#

@night cloakpubgm_this

blissful meteor
#

I can't send video

#

ther player use vip haker

spring void
#

@blissful meteor check @night cloak message pinged to you

cyan maple
#

@night cloak There is no response from there never 😂😂

blissful meteor
#

and he dont get banned

gusty copper
#

And what about this issue it keep loading more than 5m every time i restart the game. Im using phoenix os

blissful meteor
#

I report him in game but he dont got banned

spring void
#

@blissful meteor he will get banned later

blissful meteor
#

he have high jumb and magic bullet

rare scaffold
#

@gusty copper are u using phoenix OS?

night cloak
#

@blissful meteortry to play other game too this game u know is just full of Cheaters now days

gusty copper
#

@rare scaffold yes

blissful meteor
#

he kill me ever day and I am now should wait him to got banned

night cloak
#

@cyan maple you have to try again and again to get response.

blissful meteor
#

no I love pubg mobile

spring void
#

@blissful meteor just wait all hackers get banned eventually

rare scaffold
#

@gusty copper it is a normal thing in phoenix OS, be advised, using any other method of playing pubgm other than gameloop is extremely risky, there was a guy the day before yesterday in #chat who got banned for 10 years because he was using phoenix OS to play PUBGM

blissful meteor
#

but i have video and his kd 16.9

#

you can spectate him

spring void
#

@blissful meteor wait he will get banned we cant ban players ingame

blissful meteor
#

I will give you his Id

livid gorge
#

1 ques. Any idea how huge the obb exactly is?

night cloak
#

@blissful meteor Not everyone with a 16.9 KD is a hacker.

spring void
#

@livid gorge 2 gb something

livid gorge
#

Something how much?

night cloak
#

@livid gorge 1.92GB

rare scaffold
#

@blissful meteor we dont deal with the hackers as we are not in direct contact with any of the devs, we are just volunteers

blissful meteor
#

and watch him and Think if it's worth the ban

night cloak
#

@cyan maple Maybe because you hacked, teamed with a hacker or broke the rules & guidelines. Check #481198147478224896

cyan maple
#

All Arab playing with hack and no Report

gusty copper
#

@rare scaffold I cant play in tgb i cant play because lag of fps.

livid gorge
#

Its def bigger than 1.9 I've already downloaded 2.04 and its still going

spring void
night cloak
#

@cyan maple All hackers will be banned certainly, please be patient :)

spring void
#

@livid gorge it varies device to device

blissful meteor
#

5124583933

spring void
night cloak
#

@livid gorge it will take around 2.5 GB due to data loss during the download process. I hope you understand!

cyan maple
#

I know 20 hacker in pubg since 3 Seasons and K/D is 25 🤣🤣🤣🤣

blissful meteor
#

ok

#

thanks for great support

#

😥

spring void
#

@cyan maple so what? Many hackers are being banned move to #pubg-mobile for irrelevant discussion

livid gorge
#

Will it work tomorrow if i oause the download of obb in game and try doing it in the morning

night cloak
#

@blissful meteor Ignore others. We here are Interns, not in-game staff. We have no rights to ban people from this discord server, or the game. Please search for them using the "Add Friend" tab, and click the REPORT button located in the TIER OVERVIEW section. Have a good day ahead.

blissful meteor
#

@night cloak ❤

night cloak
#

@blissful meteor 💙

#

What is the best claw layout for a 19:9 phone?

spring void
night cloak
#

Should you require any more help, please ping me. @blissful meteor

teal tapir
#

How many teams will qualify from pmco in game qualifiers @warm wren

night cloak
#

@teal tapir 32.

glossy sable
#

@blissful meteor They're not "interns" :)

blissful meteor
#

@glossy sable noobs

steady smelt
#

i'm playing on emu how to change default key mapping? for movement it's on qzsd and i want it to be wasd

spring void
blissful leaf
night cloak
#

Are there any devs here?

#

@blissful leaf Yeah, it's shadow. Just ignore it.

#

@night cloak How can I help you today?

spring void
#

@night cloak no but you can ask we will help

night cloak
#

Dont need help was just wondering if i can speak with a dev see if they can add population counters for each game mode so we know where to see the least bots and for servers.

#

For example solo tpp 10,123 players NA or solo fppp 1289 NA

#

Would be very beneficial.

#

@night cloak Thanks for the suggestion. Please contact the people with "Community Manager" role regarding it, else use the CUSTOMER SUPPORT feature!

#

Thank you.

#

You're welcome! If you require anymore help, feel free to ping me ❤

warm wren
#

Q: Within PMCO Fall Split, how many teams will advance from Qualifiers to Group Stages? Is the Top 100 leaderboard valid?

A- As instructed in the ingame mail that out of the 24 matches to be played in qualifiers, only Top 8 of your best matches will be selected to move onto the next stages of Quailifers to Group Stages. And as instructed in the rulebook, only 32 teams with the best Top 8 matches can advance from the Quailifers to the Group Stages. And as instructed in the rulebook (again) only best Top 24 teams can advance from Group Stages then to Regional Semi Finals.

Please carefully follow what's written in the rulebook - (https://www.pubgmobile.com/esports/)

Q: Within PMCO Fall Split, I have encountered a hacker, what do I do? How can I report them?

A- Make sure you have a clear evidence of them hacking within the PMCO Fall Split matches. Video recording of them hacking, their clan name, their player names and ingame character ID, then email all this information to (PUBGMOBILE_ESPORT@tencentgames.com).

Please do not repeat questions regarding PMCO Hackers in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we do not have power to ban hackers), hence why we ask you to email the esports PUBGMOBILE team.

distant plinth
#

hello

glossy sable
#

@steady smelt As far as I know you can't change the key mapping, but you should be able to change that precisely
And if you can't just switch your keyboard from qwerty to azerty when you play :)

@night cloak Actually no not that
The amount of bots depends on your level (tier), that's why matchmaking can sometimes take a lot of time.

@night cloak Don't give advices based on assumptions.

distant plinth
#

can ı ask question

glossy sable
#

Sure, ask away, @distant plinth.

distant plinth
#

my english not good pls understand me 😄

glossy sable
#

No worries.

frail idol
#

What you speak osman i might help you?

distant plinth
#

my account is banned for broke the rules

glossy sable
#

@frail idol Don't interfere with staff members.

frail idol
#

oki

coral kestrel
#

How do i report a glitch on here i have video of it

glossy sable
#

@distant plinth 10 years?

distant plinth
#

but I open the my account just at the moment
ı dont play before
and anyone play my account
sorry my english not good
please understand me
ı dont play but ı banned
and I never broke the rules

storm flumeBOT
#

Hello, @coral kestrel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

distant plinth
#

no 3 mounths

glossy sable
#

@distant plinth Where did you download the game from?

distant plinth
#

gameloop

coral kestrel
#

No like a game glitch not hackers lol theres like no hackers

storm flumeBOT
#

Hello, @coral kestrel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

frail idol
#

Don't work as staff member

glossy sable
#

@coral kestrel Wrong command, don't mind the first message 🙊