questions

[wet flame]

Why i am not ranked and i in top 500 ?!

[cloud onyx]

Developers are busy selling hacks

[night cloak]

@obtuse helm Its in game support button, find a button Icon a guy with headphones and find an option saying "I lose my guest account"

My apology late reply

[obtuse helm]

Yea but i send and noone help

Im wait 25 day no one send me

[wet flame]

Help me please @wet flame

[night cloak]

Give me a sec

[obtuse helm]

Take ur time

[distant meadow]

If you can't stop the cheater ? I have an idea ! You must add all the features of the game cheats in general All players have the same skills It's a great idea and enjoy playing xd

[night cloak]

@obtuse helm email them at [e-mail] and explain to them that you lose your guest account and give them your ID

Patients and wait for them to reply you.

[obtuse helm]

Ok Ty 😍

[night cloak]

What time do we get Conqueror?

[wet flame]

Please help me why I am not ranked and i in top 500

[livid vortex]

شركة فاشلة مهتمة فقط بالربح مع الاسف الهاكات صارت بلاش

[night cloak]

@night cloak If your still in top 500, you will get conqueror the next time you collect your daily login.

@night cloak😇 😇

Guys i have freez missions

Some one can help me

@night cloak its a bug I’m experiencing it too.

So how can we fix that ?

Because this is big issus

We just have to wait until they give us a update to fix the bugs or something.

[wet flame]

Guys i have problem i am playing solo fpp ueropa and I am in crown 3 and i top 500 But written NOT RANKED
Someone help me please ?!

[night cloak]

You need to get ace or you have freez rank

@scenic crypt Unban cheaters ?

[scenic crypt]

youtuber

million roses has been baned whyy

this youtuber pro not hack

i speak arabick

this not cheaters

[night cloak]

What time do we collect daily login?

[uncut island]

I have a very important word I want one of the managers to speak with a special that is very important to the company and I have no question about the game

[broken sierra]

@night cloak this is not a bug, if you skip login one single day, you have to start from scratch and that revive achievement started from 100 for everyone

[night cloak]

@wet flame Did you got ban recently?

[broken sierra]

@uncut island wot

[night cloak]

It’s just when you collect your daily login everyday, just be patient.

I don't remember if I have collected my daily login or not

[wet flame]

@night cloak no

[night cloak]

It is a bug, because I login in everyday since the recent update and it still says 30/60

[wet flame]

@night cloak can you help me ?!

Why i am not ranked And i am In top 500

[maiden crypt]

please Help me My Account has banned 10 Years

[steady osprey]

Hello

@614633290581803025 Me Too

[uncut island]

I have a very important word I want one of the managers to speak with a special that is very important to the company and I have no question about the game

[maiden crypt]

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

[steady osprey]

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you
My ID : 5317778044

[maiden crypt]

please please help me 🙂

[wet flame]

Please help me i am In top 500 and Write me not ranked ‼️
My ID:544022623

[outer quartz]

Help

[maiden crypt]

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you: My ID:5565200116

Does anyone want to help me?

[night cloak]

Do a file claim. @maiden crypt

"it's a bot replying not helping at all" apparently I can't do anything about that, you possibly lying about you not using any hacks, to hack someones is computer is not that easy.

[maiden crypt]

I swear to you that I do not lie

[night cloak]

Do file claim if you feel like you getting false ban

[next void]

I just want supporter to answer me the faq you are up dating the game and leaving the hackers

[maiden crypt]

I don't have another account and I was just charging it for an hour

[next void]

This i insane that you are making something and leaving important things

[maiden crypt]

@night cloak Do file claim if you feel like you getting false ban

[elfin jackal]

We are not working with tencent...

[maiden crypt]

@night cloak I swear to you that I do not lie

I don't have another account

I was spending it all I had

@night cloak me ??

[night cloak]

Nope

You said you getting ban?

[maiden crypt]

What do I do to believe me ??

[night cloak]

If you getting ban for false ban do file claim

Understand?

[wet flame]

My problem has a solution ?!

[maiden crypt]

Yes I understand

[night cloak]

Thank you

[maiden crypt]

But I talked to him

But he did report and talked to someone and did nothing

What should i do now??

[night cloak]

If they denied your file claim, unfortunately I can't do anything I'm just an ordinary guy, all you can do is wait until you got unban

[maiden crypt]

@night cloak What do I tell them to help me ??

[night cloak]

I don't think you can tell them anything if they don't reply, you can only wait until you getting unban

[maiden crypt]

okey thank you my brother

[amber dust]

guys can u help me ?

[night cloak]

Yw

[amber dust]

i want to know when hackers get banned ?

[sturdy tide]

hello , i have info and video recorded for cheater player what can i do

[amber dust]

i hate this game

[sturdy tide]

anyone know what can i do with information about hacker and recorded video

[wet flame]

Why i am not ranked ??

[amber dust]

you are not on ranked cuz u are not hacker

[sturdy tide]

whos the responsible

[faint bone]

there is a bug of auto matching have anybody noticed?

[night cloak]

Pubg is lagging in my Samsung Galaxy j6+ MOBILE someone help.

[faint bone]

there is no solution

[sturdy tide]

anyone know what can i do with information about hacker and recorded video

[faint bone]

it is not the best phone

[night cloak]

Oo

[faint bone]

i play in ipad,k20 pro and rog

they all are having some king of lagginess

sometimes they all lags...but for a minimum period

[wet flame]

Guys why i am not ranked and i in top 500

[night cloak]

I play in Samsung Galaxy Note 9 Samsung Galaxy Tab a6 Samsung Galaxy j6+

What time do we get Conqueror title?

[elfin jackal]

@amber dust dude, hackers would take a long time to be banned and there will always be new hackers somewhere

@wet flame um, wait until the next day then see?

[faint bone]

@night cloak hehe i am a youtuber

[night cloak]

Good so am i

What time do we get Conqueror title?

Life is long

[faint bone]

i have a channel names awm op

but my real name is vishal

[night cloak]

My channel Life is long

[wet flame]

@elfin jackal I waited three days and did not solve the problem

[night cloak]

What time do we get Conqueror title?

Okk byee iam busy now

[amber dust]

@elfin jackal dude they use something name magic bullet this is the problem esp no problem we can kill him but magic bullet is powerful

[sturdy tide]

anyone know what can i do with information about hacker and recorded video

[night cloak]

@wet flame Wait 15 days total

[wet flame]

@night cloak really ?!

[night cloak]

@amber dust Magic in Close Combat is 0

[faint bone]

@wet flame after 15 days i think season will be over

[night cloak]

@wet flame Yes

[wet flame]

@faint bone yaah

[amber dust]

@night cloak i know in close combat is 0 but he is always far away

[night cloak]

@faint bone Season will end on 14-15

[faint bone]

@wet flame he is saying anything...dont listen to him

@wet flame lets play together

[cosmic gazelle]

I'm getting 6,7, 8 points even after coming 2nd or top 5 or 10 and that too with kills and again that too in Crown 3 of Solo.. hats off to the point system..my overall rating is good still I hardly get 15 16 points even if I win the match that too with 5+ kills..

[coral leaf]

Where is this should be? It says ruins but in the map its stalber 😂

[lime night]

Meno gives me his account and I give $ 500 but my special request

[coral leaf]

I know stalber has ruins too

[forest plover]

Hi can you ban all hackers

[sturdy tide]

if i have video proof for hacker , how can i sent it to comoany

anyone know what can i do with information about hacker and recorded video

[tranquil condor]

Somehow I just got -40 points in the event called “Tier protection”

[unborn cobalt]

Accidentally my account was ban......kindly unban my account

[steady gulch]

Hey, my AirPods mic doesn’t work on pubg.. anyone knows why?

[night cloak]

There's not a thing called accidentally banning account @unborn cobalt

[olive isle]

@chrome bloom nice name bro

[chrome bloom]

@olive isle😌 😏

[olive isle]

@chrome bloom change your name now

[chrome bloom]

Sorry

[worthy spire]

Hi just i wanna know will i get banned if i use gfx tool

[tranquil condor]

What is the “Tier protection” even mean when I still get minus points ?

[chrome bloom]

Tier protection has been closed now @tranquil condor

[tranquil condor]

Then why it still show on the start button ?

[chrome bloom]

🙁

[digital monolith]

2 ppl hack now

[cyan rock]

I have a problem when there are enemies beside me chopping in the game

[cyan rock]

I have a problem when there are enemies beside me chopping in the game

[sturdy tide]

if i have video proof for hacker , how can i sent it to comoany

[storm flume]

Hello, @sturdy tide!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Hello, @digital monolith!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

For Crown rewards

We have to play 5 times on the rank right to get the Tag and team effect?

[fiery quarry]

@night cloak no. Those tag and team effect are part of end season rewards

[night cloak]

Oh ok sounds good , they are permanent tho?

It basically depends upon your device. Which device do you use @cyan rock?

That can be a visual glitch @tranquil condor.

Yes. @worthy spire

Please read #481198147478224896 3.9 @night cloak

Not ranked issue happens if you have teamed up with hackers or used hacks @wet flame.

They get banned during Pubg mobile fair play and ban notices @amber dust.

Guest accounts will be no longer available @obtuse helm.

[sturdy tide]

if i have video proof for hacker , how can i sent it to comoany

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE EMULATOR related channels, @night cloak.

[night cloak]

upload the video to the YouTube and send the link to customer service @sturdy tide.

[storm flume]

You can contact the customer service via the game settings, @sturdy tide. Refer to subpoint 6.1 in #613267301243944960 for further instructions.

[exotic sage]

[tepid stratus]

no reward again😕😕

[night cloak]

Shows you haven’t earned it

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unborn goblet. Remember to read through #481198147478224896 before asking questions in the support channels.

Please refer to subpoint 2.9 in #481198147478224896 for further information, @unborn goblet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint 6.1 in #481198147478224896 for further information, @unborn goblet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

You well deserved it, see you in 10 years.

@unborn goblet They don't want anything. They just showed you why you were banned. Is there anything else I can help you with?

@unborn goblet Please avoid asking here or we'll have to remove you from the server.

[naive mica]

Why do I keep getting this message:

“Request timed out” too.

[night cloak]

@naive mica Check the latency bar on top right, it's red. Basically unstable internet. I'd suggest to switch to a reliable WiFi from mobile data.

[naive mica]

I see. Thank you.

[cyan rock]

I have a problem there is a break in the game

[night cloak]

Really?

@cyan rock Can you elaborate?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Pinned didn’t help, well...PUBG letting me down is becoming to normal

[digital monolith]

@night cloak its fine maybe is back 20 min and go play its fine

[night cloak]

@digital monolith nope, its a 24hr suspension, on my smurf and its working fine

[digital monolith]

idk

[night cloak]

just didnt understand why though, i have a stable connection everything is in check

the only other thing is people reporting me but idk

@night cloak Let us know if your rank gets frozen after 24 hours or not.

@night cloak leaderboard rank or rank as in ace?

@night cloak Both.

👌

[magic bison]

What is the reason for giving me a band? I did not use the cheat program

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @magic bison. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[jaunty cobalt]

WeGame is official app by Pubg? @night cloak @rare scaffold

[rare scaffold]

Not official but you can use it to login just like fb and Google play games

[magic bison]

@storm flumeI have not violated the conditions and the team has been given. Is there a way to talk to a real person? Because the automatic response is not useful

[blazing saddle]

@magic bison If you feel the ban was unfair, click the File claim button and wait for response.

[magic bison]

@blazing saddleok

[wet flame]

Guys i have problem i am playing solo fpp ueropa and I'm in top 500 put not ranked ?!

[rare sky]

rip

[wet flame]

Help me please

[rare sky]

no u

[wet flame]

Asta

[magic bison]

Now if I use vpn because I can't open the game in my state, there is a risk on my account?

[rare scaffold]

Yes, there is

[night cloak]

@wet flame Have you received any kind of warning message for any reason recently?

[blazing saddle]

@wet flame Did you receive a 'data connection' error?
Also, what device are you playing the game on?

@wet flame And please confirm if the ranking points add up after you play a game.

[deft dune]

how to remove

[wet flame]

@night cloak no

@blazing saddleone plus 6

[blazing saddle]

@wet flame Do the rank points add up?

I mean increase/decrease after each game?

@deft dune Remove what?

[wet flame]

@blazing saddle yah up

And decrease

Do you have fix this problem

[blazing saddle]

Then it is just a bug, it will be fixed soon. It happens when the number of players around your rank are too many (>9999) and it does not show the rank visually. Keep playings as usual and it should get fixed as you go up the ranking, @wet flame.

[wet flame]

@blazing saddle ok thanks

@blazing saddleIf I raise my rank to ace i go to conquerer

[blazing saddle]

@wet flame For that you have to be in top 500 of your region.

[wet flame]

I know put Writes is not ranked

@blazing saddle.

[blazing saddle]

@wet flame Yes, I explained why it is showing as not ranked.

[wet flame]

My friend crown 2 in ranked top 200

[blazing saddle]

The tier does not matter, the total rating matters.

[wet flame]

Put i not ranked

[minor tartan]

My account has been stolen through websites

I need help please

[topaz relic]

Can anyone explain on which basis they rank?

[blazing saddle]

@minor tartan Social media account security is the users own responsibility. The game or the staff team is in noway reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

@topaz relic On the basis of number of kills and assists.

[topaz relic]

Check the first image bro😅

I thought that too.. but it's more complicated than that

If you say assist than check the second image..

Doesn't make any sense really

[halcyon holly]

Anybody else get this message periodically? Know what it means?

[night cloak]

I also want to know about this pin me with the answer

[topaz relic]

Yea I don't know what that means either

[night cloak]

Probably a visual bug.

[minor tartan]

But my account was stolen because I was given the password and I have all the proofs

I did not link him by other means

Hi

[raw cliff]

I can't find anything other than the s1 shirt in my inventory from the s1 tier rewards set, I asked one of my friends to check and he says it's the same for him as well.
I don't remember for sure which all clothes I had from s1 but I know that I definitely had both the shirt and pants

[night cloak]

According to pubg mobile terms and conditions you have agreed that it is your responsibility to protect your account from hacking /sharing passwords. Therefore we cannot help you regarding that @minor tartan.

[minor tartan]

@night cloak Ok this site is also about the game Bebgy said they give clothes but proved to be a crook

[blazing saddle]

@topaz relic Basically it counts the total of kills + assists.

@minor tartan Social media account security is the users own responsibility. The game or the staff team is in noway reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

[prime frigate]

The In Game Customer Services Are Only Frequently Asked Questions

My Message Is Deleted ?

[grizzled lark]

We are not developers here, @night cloak, we cannot fix anything there.

[night cloak]

Hello anyone is there who can help me???

[open plover]

hello where to contact for game ban?

[night cloak]

Helllooooooo

[carmine grove]

[night cloak]

No one is here who can help me?

@night cloak how can I help you?

I'm facing rubber glitch from yesterday, i repaired my game but still it occurs snd my ping is 20-70 almost, ehat should I do.? @night cloak

Plus I have proof that there is no issue in ping but still I'm facing this rubber band

@night cloakSorry, I don't understand. What do you mean by rubber glitch?

For example I'm running straight, but I'm coming back at same place, and I have to click 4-5 times to pickup something or to jump

[blazing saddle]

@night cloak Rubber banding is caused due to instable internet connection.

If it is not the internet, try fixing the game client by clicking the repair client option on login screen, @night cloak

[open plover]

I am from Jordan and they ban the game @ our country so we started using VPN/proxies when I was playing my VPN was disconnected and connected to other country for more than 1 time and I think the game noticed smthn wrong is going on then i received a message of ban 1 week then 10 years also many people in Jordan had the same issue... what to do in this case

[night cloak]

@blazing saddle bro I recorded a clip so that I can show that there isn't anything wrong in internet, can I send it somewhere??; Plus I ready tried to repair it but it didn't help @blazing saddle

[blazing saddle]

If the game is banned in your country, why are you even playing it and violating country rules? @open plover

[open plover]

it's up to me let the country come to me and let me pay for it;)

[blazing saddle]

Using VPN can be illegal in some countries with legal restrictions on internet usage and the usage of VPN is not recommended.

[open plover]

what an answer here ?

[blazing saddle]

If the game has detected abnormalities and given out a ban, you probably know what the abnormalities are. There is nothing you can do about it. @open plover

[night cloak]

bro I recorded a clip so that I can show that there isn't anything wrong in internet, can I send it somewhere??; Plus I ready tried to repair it but it didn't help @blazing saddle

[blazing saddle]

@night cloak Just check up on your internet connection.
It doesn't matter how strong it is, the problem is with high packet loss.
Switch to a different stable network or contact your ISP about the packet loss.

[open plover]

lol this is a total scam then how the game can do nothing about it? they can check and see my account was clean always and it's not a normal account but with 3k/4k paid on it to get ban for using a VPN is a total scam which not mentioned @ the TOS that we get ban for using a VPN

[night cloak]

Maybe u r not understanding what I'm saying, I'm telling u that there is nothing wrong in connection and I have proof of it, how sure u are that there is nothing wrong in game and having issue in my connection, as I'm telling that there is nothing wrong with proof @blazing saddle

[blazing saddle]

@open plover It is not the VPN. It is the fact that you are accessing the game from a country where it is banned, even after knowing that you use methods to access the game by using VPN, which voids the game or the game staff from taking any responsibilites and you are solely responsible for what happens to your account.
The abnormalities detected were probably because of continuous IP changes and that is the main reason we do not recommend usage of VPN.
We still have no information about how exactly VPN usage is detected by the game, but it is not recommended to use an any case.

[open plover]

right but they should @ least read our messages and check instead of ignoring , Pubg Steam helped me and backed my account

same thing happened to me @ PubG steam

and when I posted a ticket they had a look and backed my account

[blazing saddle]

It takes time for the ingame support to respond to your queries. Go through faq subpoint 6.2 in #481198147478224896 channel, @open plover.

[open plover]

but here i been messaging them from July with no replies

[night cloak]

@blazing saddle I'm also waiting for response

[open plover]

i don't know they have no respect for loyal customers @ pubg mobiles lol @ the answer why you don't respect country rules LMFAO as he's saying GTFO we don't care

who gives a F @ countries who banning games? LoL what a country

I wish you go and learn from Pubg Steam support

very PRO support they back my account in 48 hours ❤

[hasty belfry]

Can anyone help?

[bold siren]

Please don’t have discussions here, @open plover. Feel free to use #chat & #pubg-mobile.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hasty belfry. Remember to read through #481198147478224896 before asking questions in the support channels.

[hasty belfry]

So I asked in pubgm chat as well yesterday, and i got answers but none of the solutions worked..

[open plover]

@bold siren for the picture ❤ ok I will do whatever u want :">

[hasty belfry]

I got banned for 10mins 4 times in the last two days due to "connection to server lost"

[open plover]

thanks anyway guys

[blazing saddle]

Please take discussions to #chat or #pubg-mobile.
This is not the intended place for chatting, @unkempt radish @subtle herald

[night cloak]

Hey! Is it official?

[blazing saddle]

No, only midasbuy is official @night cloak

[night cloak]

@blazing saddle but...😁 official🤔

[crude bear]

@hasty belfry stop using bypass

[hasty belfry]

@crude bear I'm not

[blazing saddle]

@night cloak Not official, game is not responsible if you get scammed.

[night cloak]

@blazing saddle have u seen the picture

[blazing saddle]

Go to pubgmobile.com
Click on purchase option. That is the only official payment site, @night cloak.

[midnight valve]

They can also say they r the owner. will you believe it?

[blazing saddle]

@night cloak Yes I can see it. Typical scam sites.

[pastel terrace]

@blazing saddle ican talking the pubg in gmail ?

[blazing saddle]

@pastel terrace Only in the ingame support.

[pastel terrace]

ok

[abstract salmon]

Add a copy feature to copy controls from TPP to FPP

[storm flume]

mohnad#6593 was muted | Raiding.

[blazing saddle]

@abstract salmon Take suggestions to ingame customer support.

[pseudo patio]

@blazing saddle come pm

[blazing saddle]

@pseudo patio Ask here.

[abstract salmon]

@blazing saddle is discord server a joke?

[pseudo patio]

@blazing saddle I bought 30 Royal Bass Red Sea Boxes and the 30 Boxes didn't deliver me

[night cloak]

I cant update pubg from playstore, it always cancels

Can i update using apk pure ?

[midnight valve]

Using Sites To Download Pubg can Cause a Ban @night cloak

[night cloak]

Then what to do ? Its 1 month i am trying to download and it fails

[midnight valve]

Try Clearing Cache Of play store And Try again

[blazing saddle]

@night cloak Always use official sources. If you are having problems updating from play store, download from the official website.

[midnight valve]

Is there a Official Site?

[night cloak]

🤔

I think official website download will direct me to playstore

[midnight valve]

Yes

Try Clearing Cache and Data Of Play store It will work after doing that @night cloak

[night cloak]

Ok i will try this

[midnight valve]

It happens To me always

[strange ruin]

Yes he cheating

[midnight valve]

Who

[midnight valve]

@blazing saddle can help u

[blazing saddle]

@strange ruin Report in game.

[strange ruin]

@trail swiftyou are hacker we now you stupid boot

[trail swift]

No i. Real player @strange ruin

[strange ruin]

I need hellp my account get banned 😂😂😂

[midnight valve]

Ingame support

[strange ruin]

@night cloakyou are hacker girl 😂😂😂

@night cloakdid you think we believe you end system lie 😂😂

Pubg are you lie to us thers peoples say get banned for no reason what are you do pubg kick users 😂😂😂

[night cloak]

We don't unban here @night cloak.

Contact customer service.

you will need to wait.If you are really innocent then they will reply.

Is there an official who would help me?

Nope.

We have no developers here unfortunately @night cloak.

[burnt venture]

يا شباب في حدا عربي

[vapid saffron]

is there anyway to unlink twitter from the account?

[burnt venture]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID : 5164552303
Pubg : [e-mail]

[vapid saffron]

my twitter just got hack 2h ago

[night cloak]

Unfortunately you can't @vapid saffron.

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @burnt venture. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak I only need answers for some questions

You can ask them here , we will try provide the answers.

[blazing saddle]

@burnt venture You have be answered appropriately, repeating the same questions will be considered trolling and will result in a mute.

[burnt venture]

@night cloak

[night cloak]

@night cloak Did the alliance with the enemies in the game cause the account to be blocked?

[blazing saddle]

@night cloak Teaming up goes against the game ToS, if done repeatedly can cause a ban.

[night cloak]

@blazing saddle Is the ban up to 10 years because of the coalition?

[blazing saddle]

@night cloak It can be, depending on the severity of the offence.

[burnt venture]

@blazing saddle

[blazing saddle]

@burnt venture Yes?

[burnt venture]

Could you help me please

[blazing saddle]

@burnt venture With account ban? No I cannot help you with that.
If you have any other query, feel free to ask.

[burnt venture]

Then who could help me because I don't know where to go ???

[night cloak]

@blazing saddle I know the people of YouTube are cheating so that they are not detected by the system, and I want to tell the developers of the company

[blazing saddle]

@burnt venture Click the File Claim button and wait for response.

@night cloak Report to the ingame customer support

[burnt venture]

I did but still no right answer

[cold vessel]

Is 1000subs enough for joining Pubg Member

[night cloak]

@blazing saddle When I want to add a report within the game is answered by a robot and not a staff member

[foggy jungle]

@cold vessel Yes, on youtube

[cold vessel]

Do we get reward also ?

[foggy jungle]

-_- i have no Idea what reward are you talking about.

Hold on toroid is typing...

[blazing saddle]

@cold vessel refer to faq 7.2 in #481198147478224896.
The Content creator program is being reworked and is not accepting applications currently.

[burnt venture]

@blazing saddle

[blazing saddle]

@night cloak It gets forwarded to the team. It takes time for them to respond. Refer to faq 6.2 in #481198147478224896.

@burnt venture Yes?

[burnt venture]

I did but still no right answer

[blazing saddle]

I already told you we cannot help you. Please read faq 2.9 in #481198147478224896, @burnt venture.

[burnt venture]

@blazing saddle I did read it but I can't message it's a bit channel

[blazing saddle]

It is a read-only channel.

[burnt venture]

Bot*

[night cloak]

@blazing saddle One last question: what is the reason for the repeated 10-minute ban?

[blazing saddle]

@night cloak Is it 'data connection error' ?

[night cloak]

@blazing saddle Do you mean due to errors in network data?

[storm flume]

murtada-dr#4916 was muted | raiding

[blazing saddle]

@night cloak The reason for that is wrong information being sent from the client to the server.
The reasons can be several including but not limited to :
• Incorrect date and time of the device
• Problems with game client (reinstalling game fixes it)
• Using 3rd party apps which modify client data
• Excessive usage of VPN services which change the IP address continuously

[night cloak]

@blazing saddle Thank you very much for your answers I'm grateful. And I'm sorry if I burden you with my questions

[blazing saddle]

@night cloak No problem at all. Have a great day :)

[white lily]

Why don’t you provide a specific reason proving a user used a hack tools?

[blazing saddle]

@white lily What do you mean?

[thorny dirge]

Ok these config which are added in shadowtracker file ,are they safe will i get ban using on guest account and man game is much smoother

[blazing saddle]

@thorny dirge What configs?

[white lily]

I got banned and I don’t know why. No one wants to help.

[blazing saddle]

@thorny dirge Modifying/Editing any thing in the game files on your device goes against the ToS of the game. If detected, it can cause an account suspension.

@white lily Refer to faq subpoint 2.9 in #481198147478224896.

[night cloak]

@frail ferry #unban

[thorny dirge]

@blazing saddle i found these config on YouTube and added to usercustom.ini

[storm flume]

《G.M》⎝⎝ فہنہشہتہكہ⎠⎠#6629 was muted | Raiding.

[night cloak]

hello can you please help me my account got banned 10 years and im not using any cheat or hack apps im playing from xiaomi black shark phone i was using just screen recorder for youtube videos and can u explain me what is [ File Claim option ] and how does it works ? thank you

[thorny dirge]

@blazing saddle and i was expecting that pre written message

[blazing saddle]

@thorny dirge It is the same as using GFX tools. If the usercustom.ini file is modified in anyway then it will cause a ban.

@night cloak Refer to faq 2.9 in #481198147478224896 channel for further information.

@thorny dirge Using 3rd party files and changing ingame data is against ToS. It's my duty to warn you, whatever you decide to do is your responsibility. If you get a ban noone is going to help you.

[thorny dirge]

Ok thank you mate

[inland basalt]

I have a problem with the game using my Twitter account

What's the problem I got the same message today

[midnight valve]

For some reason Every Day I Open My Game Sometimes My Account is logged out idk why i can still log in but why it gets log out always @blazing saddle

[blazing saddle]

@inland basalt Try the solution in the pinned message, if it does not help reinstall the game.

[night cloak]

hi please tell me how to redeem this, there is no option, and it's not shown in redeem section (please tag me)

[blazing saddle]

@midnight valve It logs you out if you clear data in the device.
Next time you login, click 'remember me'

[inland basalt]

@blazing saddle which pinned message

[thorny junco]

click dismantle on top right @night cloak

[storm flume]

Please refer to this channel's pinned messages for further information, @inland basalt:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[midnight valve]

I dont clear data Or anything and There is no option of remember me sometimes i still logged in but sometimes i get logged out @blazing saddle

[thorny junco]

chose vehicles in options @night cloak

[night cloak]

@blazing saddle i have been contacting them many times and also many emails but they didn´t help me so what should i do to unbanned my account ?

@thorny junco nothing in vehicles bro

[blazing saddle]

@midnight valve Maybe it is the internet connection, because of which it logs out automatically.

[midnight valve]

Internet is Fine 100 Mbps Speed

[blazing saddle]

@night cloak There is nothing else you can do.

[midnight valve]

I will see if it logs me out again

[night cloak]

cant you help me with this ?

[blazing saddle]

@night cloakNobody except the ingame support can help you.

[thorny junco]

Please fix ghost scarf and other outfit problem, Pubg-M charges so much for outfits and now we cannot chose our favorite ones, I like Panda head and then a mask or glasses so That when I equip Helmet The mask shows.

[midnight valve]

I think you didnt understand i dont actually mean I get logged out while in a match or something i mean When i Woke Up and Open Pubg mobile sometimes im logged in and sometimes logged out @blazing saddle

[blazing saddle]

@thorny junco It is a known issue and should be patched out in the next update. Be patient.

[night cloak]

thank you

[blazing saddle]

@midnight valve Yes I understood what you meant clearly.

[midnight valve]

So isnt there any solution to make it logged in @blazing saddle

[white lily]

Does Pubg support has a phone number to contact?

[blazing saddle]

@midnight valve Give me some time.

@white lily No.

[storm flume]

You can contact the customer service via the game settings, @white lily. Refer to subpoint 6.1 in #613267301243944960 for further instructions.

[midnight valve]

Its happening to me for 4 or 5 days @blazing saddle
And okay Give me the solution when u have

Tbh i like this support other then ingame

[blazing saddle]

@midnight valve Try manually logging out. Clear game cache, redownload resources and login again.
Let me know if the issue happens again.

[young oyster]

hello everyone, i have quitted the game since season 5 today when i opened the game to see what had changed i found that my account was banned ? is there any solution to get it back or someone from the support to check why i got ban ??

[drifting lark]

why can I use extreme frame rate on "balanced" graphics on my device with Apple A10 Fusion SoC, but can't do it on my Exynos 9825? is it some optimisation issue?

[tacit loom]

I got 10 year ban without any reason .

[night cloak]

Hello everyone!
I have an issue with Facebook account(disabled/banned) that was linked and now I can't login into PUBG account and all my game progress is lost, I didn't have the option to link a second social media account.
I manage to get in contact with the support center explaining them the issue that l have, they asked details like my lost nickname, when l register, last log out, screenshots of my purchases, UC balance, country and so on...I gave them all the details but after about twelve hours, with no reply from them, it shows "End of Discussion"...
How is that possible, why they asked me all the details if they can't do anything?
What else can I do to recover my game progress?
Thank you!

Since that is the issue with Facebook , we cannot help you with that@night cloak .

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @young oyster. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint 2.9 in #481198147478224896 for further information, @tacit loom. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tacit loom]

No i don't get my answer in #481198147478224896

[night cloak]

Contact customer service @tacit loom .

[tacit loom]

Give me the link

[storm flume]

You can contact the customer service via the game settings, @tacit loom. Refer to subpoint 6.1 in #613267301243944960 for further instructions.

[night cloak]

What does the rating protection activation reward give?

It prevents you from losing the points if you are about to rank down@night cloak .

I know what it does, but the reward for activating it, what is it

As you can see i completed the requirements

[echo stump]

Anyone help me flr unban my acc?

[glacial violet]

guys is there is anyway to ban appeal like pc without file claim

[echo stump]

For*

[night cloak]

It is tier protection for 5 matches.

Oh okay, thanks @night cloak

[echo stump]

@night cloak can call with u a few min?

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @glacial violet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[blazing saddle]

@night cloak There is no reward for activating it.

@glacial violet There isnt.

[night cloak]

We do not unban account here@echo stump .

[echo stump]

@night cloak oh, where?

[night cloak]

use File Claim option@echo stump .

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.

[rare scaffold]

@grizzled lark ↑

[proper moth]

Hallo

[rare scaffold]

Why are you telling that to us? We are just VOLUNTEERS, we don't have any direct contact with any of the Devs @night cloak

[night cloak]

We don't unban/ban players here in game.

[rare scaffold]

@night cloak contact in game support

That is your only hope

[proper moth]

I have a full video of hacker activated flight and magic lead, but the strange thing is that he has the colors of weapons and his account level is high and did not take the pubg company to take action to prevent

[storm flume]

Hello, @proper moth!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

we are not connected with Developers. You are just wasting your time here i would say.

[gritty mason]

@TragicLogic™#8510 Hi my friend
I contact the support in game but without any answer for my message

[rare scaffold]

@gritty mason keep talking with them and they may end up answering you

[proper moth]

For information he killed me put the solo I have encountered many times the first coincidence was two weeks ago and today has come across me as well .. I reached him the first time but the company did not take any action

[rare scaffold]

You can't expect an immediate answer from someone who is already working on the same thing for thousands of people

Be patient

[proper moth]

This conversation is recorded and I have a channel in YouTube Tjtj on 5 million followers, I hope you take the necessary case

[blazing saddle]

@proper moth It takes time for the system to review each report individually. Reporting in game just speeds up the process.
The system gets too many reports everyday and hence it takes time.
Rest assured, eventually all cheaters get banned.
You can check #news, there are huge number of cheaters getting banned every week.

[drifting lark]

why can I use extreme frame rate on "balanced" graphics on my device with Apple A10 Fusion SoC, but can't do it on my Exynos 9825? is it some optimisation issue?

[night cloak]

What does tier protection mean

[gritty mason]

I know someone work at YouTuber
Using Hacking
And i watched the app of hackers on him video

[blazing saddle]

@night cloak Tier protection does not give you negetive points if you lose early in game while playing with friends.

[rare scaffold]

@drifting lark AFAIK, Exynos chipsets are powerful but not meant for gaming...

[drifting lark]

@rare scaffold ikr, but we're speaking about 2016 vs 2019 flagship chip in all synthetic tests 9825 easily kills A10

or maybe it's about iOS vs Android version of game

[rare scaffold]

What GPU does Exynos 9825 has?

[drifting lark]

something from Mali, from what I know it's slightly stronger version of one that was in S10

[elder laurel]

Any moderator here

[midnight valve]

Whats your device @drifting lark

[elder laurel]

I wanna report a hacker

[drifting lark]

Note10+

[midnight valve]

Note 10+ ?

It can easily run that Idk whats the problem @drifting lark

[gilded drift]

@echo stump it is ban for 10 years or what?

[midnight valve]

Note 10+ can acheive HDR+ Extreme Easily

And The Gpu is Mali-G76 MP12

[drifting lark]

the thing is it cannot

[midnight valve]

Wait what

[drifting lark]

yeah, no idea

[midnight valve]

Try HDR If it says Extreme option or not

[drifting lark]

same

[midnight valve]

It should be running HDR+ Extreme

@blazing saddle we need your help here

[blazing saddle]

What is the issue?

[midnight valve]

Samsung Note 10 plus Should be running Hdr+extreme but He cant even run Balanced + extreme

@blazing saddle am i right??

[drifting lark]

I can see one gameplay on YT that also has Ultra limit on HDR

[midnight valve]

I saw a Video with this phone HDR+Extreme

[drifting lark]

Might have been sd855 variant

[midnight valve]

Hm

Can u run ultra fps on Hdr settings? @drifting lark

[drifting lark]

Yup

[midnight valve]

Then whats the issue?

[drifting lark]

No Extreme option

[midnight valve]

Maybe Extreme on Snapdragon version But im thinking something Samsung A50 also Can run in hdr + ultra then whats the point of this phone 🤔

[muted tartan]

Hi im unable to change my flag

Can anyone help

[lunar spade]

So much fair gameplay

[storm flume]

Hello, @lunar spade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

Are some weapons specific to some maps
For example I didn't notice gc36 in any other maps except vikendi and qbu anywhere except sanhok

[glossy sable]

Yes, @night cloak, the G36C replaces Scar-L on Vikendi.

[vernal pecan]

@lunar spade is this channel for support and report or support only

[glossy sable]

@muted tartan The flag card is currently bugged.

@drifting lark If your device doesn't have some graphic settings it's because it doesn't support it.

[muted tartan]

@glossy sable thanks for the reply man

[glossy sable]

:+1:

[midnight valve]

👌

[glossy sable]

@vernal pecan You can report hackers in game.
You can report bugs in game and in #555492558428700682.

[vernal pecan]

There is any chance that you add a notice on gamer's profile when his account is banned, or send back a notice as you do for merit matter 👌

[gloomy field]

Is it possible to have a channel or discussion group to report all the hackers and their activities in game?

[lucid valve]

i Need Help

[solemn magnet]

Where do you dowload the beta ?

[vernal pecan]

@lucid valve good idea

@gloomy field great idea

[glossy sable]

@solemn magnet The beta version is closed for the moment.

@vernal pecan There used to be. But now that there's always mass reports it is more difficult to send that to everyone, so it's disabled.

@gloomy field You can discuss about the game in #pubg-mobile, and can request that in #discord if you want.

@lucid valve Use the File Claim button.
We can't "unban" you here.
Read the Terms of Service to be sure there's no rule you broke, intentionally or not.

[obtuse helm]

Hello

[lucid valve]

How can unban my Acoount

[misty sand]

Any mod herr?

[gloomy field]

Thank you @glossy sable

[blazing saddle]

@lucid valve Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[obtuse helm]

@blazing saddle can u help me I lost my acc

[glossy sable]

@gloomy field :+1:

[misty sand]

When they are going to fix that achievement bugg pls tell @blazing saddle

[blazing saddle]

@obtuse helm Can you explain.

@misty sand What achievement bug?

[misty sand]

@blazing saddlethat consecutive login of 60.days

Mine stucked on 30

[obtuse helm]

@blazing saddle  : 5459987299

name : RЄđRôšé

Last logout date  : 23/7/2019

I forgot the associated account name

I know the password for my account

I know that the username contains the number 1 many

Please help and send me the username for the Gmail account associated with the game

It's been a month and I haven't played yet

Please help me

[blazing saddle]

@misty sand There is no bug.
The counter shows the maximum number of 'consecutive' logins.
If you missed any day before the update the counter resets. For example, if you logged in consecutively for 49 days and missed login one day, after the update and addition of new achievement it will show 30/60 while the ingame counter would be starting from 0 because you missed a login day.

[blazing saddle]

@obtuse helm Take all this information to ingame customer support. We cannot help you regarding these matters.

[solemn magnet]

@blazing saddle there is another achievement bug called the vanquicer for infected and it says infect 15 players in a single match but there isnt that many players in the game math

[blazing saddle]

@solemn magnet Show screenshot.

[misty sand]

@blazing saddleu r right!! But i never miss login i am consecutively logging in since the game was in season 1 phase

[obtuse helm]

@blazing saddle TencentGamesAugust 24, 2019, 03:18 +0200Hello and thank you for messaging!

If you have encountered any in-game issues, including purchase issues through Apple Store & Google Play, please contact us directly through the in-game support for a faster and more effective way!

Go to settings from your game -> Tap on the “Help and Support” -> Tap at the top right corner the message icon and fire away!

*If you are experiencing payment problems when purchasing UC from Midasbuy website, please contact the corresponding channel customer service such as Razer, Codapay, Mol, Gash, etc.

Kind regards,
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[blazing saddle]

@misty sand Then you should have already finished the achievement.

[misty sand]

@blazing saddlethats the bug what i am talking about sir

[obtuse helm]

I do all hes tell me and nothing happen

[night cloak]

Codapay? Is it related to codashop.com?

[blazing saddle]

@obtuse helm We are not connected in anyway to the ingame support and are not responsible for their responses.
Please explain the problem to them correctly and they will respond soon.

[misty sand]

@obtuse helmyaa this thing is happening for many achievements

[obtuse helm]

@blazing saddle ty 💚

[blazing saddle]

@night cloak You can check on the website.

[solemn magnet]

I sent ss

[vivid rain]

My account has been banned for 10 years and I didn’t use any cheats or 3rd party

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @vivid rain. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[blazing saddle]

@solemn magnet A single match has 3 rounds. You can infect 15 people in 3 rounds.

[solemn magnet]

Ohhhh

They should be more clear

[vivid rain]

Please help

[blazing saddle]

@night cloak Codashop redirects payments to midasbuy.

[night cloak]

@blazing saddle then it's official huh?😁

[blazing saddle]

Yeah I just checked it, @night cloak

[night cloak]

Then, it's not scam😀

[blazing saddle]

But its better you buy directly from midasbuy. :)

[night cloak]

ToRoiD is there a chance that If I prove my account ownership to Customer Support they'll be able to help me regain access on iOS?

[gusty copper]

Need help.

[night cloak]

@gusty copper Regarding?

[shy dawn]

HELP

[night cloak]

What help do you need, @shy dawn?

[shy dawn]

@night cloak Les Band

[night cloak]

Les band? What does that mean?

[shy dawn]

PLAZ HELP

[haughty cypress]

must be some troll

[gusty copper]

@night cloak I have account in Pubgm linked only with my facebook account. My facebook account get banned so is there way to get back into my account?

[night cloak]

Read pinned message of the channel.

@gusty copper Did you have any other social media account linked?

[gusty copper]

@night cloak Nope.

[night cloak]

Please help me i have problim im Jinxed II

If, for example you linked Google Play Games and Facebook, and were banned while you logged using facebook then your ban will exist on google play games aswell.

There's NO way to get back on your account, other than asking for help in Customer Support.

[haughty cypress]

@night cloak in a row

[night cloak]

@night cloak What problem are you facing with the Jinxed II achievement?

[shy dawn]

😢

@night cloak

[night cloak]

@shy dawn Were you using a Third party App or GFX Tool?

[shy dawn]

My friend did not give me my account and the day after I entered I found myself a band

[night cloak]

@night cloak Jinxed II stil freezing don't accounting any faild tickets
And Jinxed III with JinxedIIII accounting all faild tickets i used it

[shy dawn]

Id if something is wrong @night cloak

[night cloak]

Please note that the staff here doesn't deal with bans. Unauthorized usage of Third Party Apps or Hacks / GFX Tools is a bannable offense.

It is advised NOT to share your credentials with anyone, even your friend. If you gave your password to your friend, he might've done something wrong and got punished accordingly. And now you're facing the consequence.

[gusty copper]

@night cloak Its about my facebook account which get banned not my pubgm account you understand that right?

[shy dawn]

Ok and solve @night cloak

There is no solution to unzip the band @night cloak

[night cloak]

@gusty copper Meaning your facebook account is banned?

Please contact Facebook support for any help regarding the social media platform.

@shy dawn There is. Please contact Customer Support. Other than that, nothing can be done. You have to wait for your ban to end.

[shy dawn]

Sorry I learn the result Marah give my account to the limit @night cloak

[night cloak]

@night cloak Jinxed II freezing on 32

@shy dawn Good that you realise it now. Please refrain from giving your Password to anyone else. Have a great day ahead! ❤

[shy dawn]

@night cloak Thanks

[gusty copper]

@night cloak I did , And there's no respone , another way like you or one of pubgm support can check my ip with account logged ip?

[night cloak]

@plain musk why? . He is Hacker so should be Banned all Hackers.

[haughty cypress]

ouch

[night cloak]

@night cloak The achievement won't progress if:

• You got a Legendary item while Jinxed II was progressing.
• You opened crates under 120 UC.

Please contact the Customer Support for more help regarding your issue. For me, this achievement works perfectly fine.

@gusty copper If they don't give you a response, means that you'll have to face the result. Either create a new account, or use the other social media account linked with your PUBG account, if there is one.

[worthy spire]

Please can i know if i will get banned to use gfx tool!?

[night cloak]

@plain musk If you keep spamming the same sentence, you'll be punished accordingly. Please contact Customer Support, as we don't deal with bans here.

@night cloak i contact them but just see auto questions

@worthy spire Yes, you'll get banned if you use any type of GFX tool.

@plain musk ما مقهور احب اللعب النظيف

[worthy spire]

@night cloak thank u broo

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[night cloak]

Please refrain from using languages other than English,

@night cloak Contact them via their email, if that doesn't work, open another ticket about your issue. They'll respond eventually.

[gusty copper]

@night cloak Its not my fault you cant say that i should play over in a new account.!

[plain musk]

@night cloak لعبو حلو ونظيف خليك واقعي

[night cloak]

@gusty copper It is your fault that:

• You only Linked one social media account with your PUBG Mobile Account.
• Your facebook account got banned.

Please contact Facebook support for further help, we only provide support for issues related to PUBG Mobile, and not facebook. For more information, Please read the PINNED message(s). It is your responsibility to keep your account safe from bans and hackers.

@plain musk You'll be warned if you type in languages other than English again.

Where do I report some issues, to the game devs ? Hello !

@night cloak You can use the Report option while playing the match.

Similarly, You may open a ticket to tell them more about the bug.

@night cloak it's not working

Send your memes in #media @strong scarab

What problem do you face while reporting your Bug, @night cloak?

@echo stump you was banned for using 3rd party app on your mobile. System detect that you're using هتلر99 script for cheating.

By ticket you mean chat

[plain musk]

Why is this racism that you have

ولك امعااطط كسخت الاجانب وببجي لعبة اخت منيوكة ولكم كسمكم بوسط دسكورد تبعكم كسمكممم

[night cloak]

@night cloak Please refrain from using Third Party apps. It is your responsibility to keep your account safe. We can't help you here, proceed to Customer Support!

@night cloak it's basically not a Bug, it's an Issue

[rare scaffold]

@plain musk it is not racism, the thing is that we cant understand that what you want to ask us, we have separate channel for the Arabic chat where you can chat with your fellow Arabians in Arabics, go to #613267301243944960 and get yourself Arabic role

[gusty copper]

@plain musk شو مالك يخيي قاعد تسولف وتسب الناس بقسم مشاكل اللعبه عقلك فيه شي؟

[night cloak]

@night cloak Please open a ticket in #555492558428700682. Check the channel's Topic to know how to proceed further. Similarly, check the channel if someone already has a report made that is similar to yours. If there is, please click the Thumbs Up emoji.

[gusty copper]

@night cloak thx for help.K

[plain musk]

@gusty copper قاعد بسب شركة لانهم همهم مصاري فقط

[night cloak]

@gusty copper No problem, have a great day ahead.

@night cloak I am not using 3rd party apps and i don't have any problem. I am replaying to هتلر

English here @plain musk @gusty copper .

For further discussions, please visit #613267301243944960. Choose the Arabic language and chat in that channel. For English chats, move to #chat / #pubg-mobile

@night cloak i contact them by Email and see what is them answer me

@plain musk don't use bad words here.

[gilded citrus]

So this dude who was in my team killed me and my teammate with grenade, and i searched him up and found out his merit is only 15. Why can he still play sqaud if his merit is so low.

[night cloak]

@night cloak When you're sending them the email, Attach these points aswell:

• Username
• Issue
• Player ID
• Screenshots
• **And some information about the issue. **

@gilded citrus His merit was possibly subtracted after he killed you and the match ended. If you still play with him and he continues to do it, Please report him again.

[gilded citrus]

I was killed after by a bot so i cant report him.

[night cloak]

@night cloak isn't there any direct way of telling them the issue, bcz I can't find it in Bug-Reports bcz it's not a Bug. It's a Issue I want to address it to Game Devs

@night cloak i sent to them all what you wrote it

@gilded citrus Go to his profile, You'll see a Report button at bottom left corner. Click that and report him.

Do the update 1.15.0 is close

@night cloak Maybe wait for the next update, please make a ticket in #555492558428700682. Check the channel's topic to know how to do so.

[spring void]

@night cloak we have no news about upcoming updates it will be announced in #news

[night cloak]

@night cloak We don't have a specific date for future update. Do keep an eye on #news .

[pale void]

hackers are everywhere in sahnok tpp solo asia😣😖

[night cloak]

Do the new ledge grabe and the d-eagle is coming to game

@night cloak i told you the Jinxed III and Jinxed IIII counting all tickets i used they going to 70 just Jinxed II still freezing on 32

[spring void]

@pale void you can report them all hackers yet banned eventually

[pale void]

Reaaly dude, nice joke

[spring void]

@night cloak no information yet

[night cloak]

@night cloak Because while you were completing Jinxed II, you got a legendary item. Then, all crates you opened started counting in Jinxed III, and Jinxed IV

[pale void]

I met hacker who have over 100 matches with kd 20+

[night cloak]

But in Chinese version there is a new things

[weak axle]

I need a help

[night cloak]

As shown in it you should not get a Legendary item for the first two achievements in a row. When you look at your counter you received a legendary item from crates on the 32 th draw and it reset, it shows the highest consecutive times you did not receive any Legendary item. As soon as you receive it, the counter resets and you will have to try again all over.Same for the Jinxed 3 and 4, except it counts Mythic or above rarity items@night cloak.

[pale void]

Nice anticheat😎 reach crown and still no banned

[spring void]

Banning hackers isnt so easy they will be delt with later @pale void

[night cloak]

@night cloak No, i didn't get any legendary item

@pale void It is possible to have over a KD of 20.

[pale void]

I mean hackers not pro player

@spring void I hope they will work on this as soon as possible

[night cloak]

@pale void How can you say that a player is hacking if he has a KD of 17?

[pale void]

I met too many hackers, it has an impact on my gameplay and stats

[night cloak]

@weak axle Hello, how can I help you?

[spring void]

They will hopefully @pale void

[pale void]

Not beacuse of his kd, he kill behind wall

[night cloak]

@pale void There's nothing we can do, please keep reporting them. PUBG Mobile bans players every week, and to know who, check #news

[weak axle]

My account had banned

[night cloak]

@weak axle Were you using GFX Tool or a third party app?

[pale void]

I met more hackers in solo than squad

[night cloak]

@night cloak @night cloak Thanks guys 😔

[weak axle]

NO

[night cloak]

Peace

🍻

One time a hacker have 50 kd kills everyone in the sky he land so fast and grab an ak and with one stack of ammo he lik 25 people

@pale void I play Asia and I'm on Crown. Stop crying over some kid killing you. We told you that we can't do anything. Proceed to #chat for further discussions.

[weak axle]

You can look at my account

[spring void]

@weak axle all accounts are banned reasonably however you can report ingame through flie claim please dont bring more questions here

[pale void]

You think you are pro and know more than me when when you tell that you are crown? Really man. I met hacjers everyday and the developer don't give a f....k about it

[night cloak]

@weak axle As Pro Plays said, all accounts are banned because of a reason. You probably did something wrong with your account. If you think you're innocent, please open a ticket in Customer Support.

[weak axle]

Ok i will do

[night cloak]

@pale void There's 100 million people playing the game everyday. Developers are humans and they have a life other than just "Developing". Please be patient.

[spring void]

@pale void go to #chat and you can fight freely with him

[night cloak]

I used gfx tools because I have a bad phone is that mean im gonna get banned

[spring void]

@night cloak yes gfx tools are not allowed

[night cloak]

@night cloak You'll get banned if you use GFX Tool. If you haven't been, Avoid using it.

[pale void]

@night cloak I know there are millions of players, but there are too much hackers which mean they have a bad anticheat. Now goodbye

@spring void lol

[night cloak]

Deleted them

Thx guys

@night cloak you got ban for using gfx?

@pale void You're saying as you've been a Owner of a game yourself and developed a anti cheat that no one can cheat on. Know that nothing is 100% perfect mate.

No

Im just asking

@night cloak You're welcome. Have a great day ahead. If you need more help, please ping me

[spring void]

@night cloak usin gfx tools os not recommended you can get banned so avoid it

[wind owl]

Hello guys
I have questions please
I registered PMCO
I am on iraq and we have game 29/8
I should game on Middle east or Europe?

[night cloak]

I know😁

Ok bro

[bright frost]

Hello

[wind owl]

??

[toxic geyser]

Hey guys my facebook that was linked to my pubg mobile account cannot be accessed anymore so i am unable to access my pubg account aswell is there anything i can do? Guys please help

[vivid rain]

My account has been banned please somebody help me

[night cloak]

I have checked their terms and conditions

@wind owl Middle East, or the region you face less lag.

@vivid rain use file claim

[vivid rain]

No answer

[night cloak]

@vivid rain but, its the only way.

[wind owl]

Middle east is better for us but in Middle east out tiers gold haha so all bots @night cloak

[toxic geyser]

Guys?

[night cloak]

Here no one can unban accounts @vivid rain

[vivid rain]

But what I should do i’m so sad

[toxic geyser]

Hey guys my facebook that was linked to my pubg mobile account cannot be accessed anymore so i am unable to access my pubg account aswell is there anything i can do? Guys please help

[night cloak]

@vivid rain you can't do anything! You have wait or create a new account☹

[weak axle]

I can't reach to customer support

[night cloak]

@toxic geyser is there any other social media account linked into you pubg m ID

Sorry, but you can't make anything you must ask facebook support to help you

[vivid rain]

I've been waiting for 4 days

[toxic geyser]

There was a twitter account but i cant remember which account im so helpless

@night cloak facebook is banned permanently some dude havked it

[vivid rain]

Is there any hope ?

[night cloak]

@toxic geyser sad! Try to Remember the Twitter account or ask Facebook for help☹

[vivid rain]

If they look at my carrer and my results the know that i’m not a cheater

[night cloak]

@vivid rain not sure.

[prisma compass]

@frail ferry اهلين

[vivid rain]

Mybe becouse team up or vpn but I’m not a cheater 😭

[hazy phoenix]

How can people hack facebook too easy bcz many friends there account got hacked

[night cloak]

@vivid rain ban for 10 years?

[bright frost]

@vivid rain that's why u should never teamup

[vivid rain]

Yes

[prisma compass]

ズ. ズ.の

[midnight valve]

Vpn is Against Tos And TeamUp ban is only for a week or 3 days

Maybe Vpn is the case here

[bright frost]

I guess

@vivid rain did you have any valuables in your pubg mobile account?

[night cloak]

Usage of VPN isn't bannable.

[prisma compass]

ハーバート

[midnight valve]

It is Bannable But Rarely @night cloak

[night cloak]

You probably played with a person in your team who was using Hacks.

@prisma compass can't we speak in English?

[ionic delta]

Hi I have been banned for seven days because of playing with hackers but I was not intentional that ... I joined a random gam and played with hackers and I have video evidence of that

[midnight valve]

If u play with someone using Hacks One time it dosent make u ban For playing just one time @night cloak

[night cloak]

@vivid rain English only.

[vivid rain]

Yes

[astral shell]

Hello guys

[night cloak]

@ionic delta Please contact the Customer Support and give them proof. If they don't give a response, you'll have to wait for your ban to expire.

[vivid rain]

I have so mach

10 years 😱

[midnight valve]

Have u ever got ban before like 10mins or 3 or 7 days ban? @vivid rain

[vivid rain]

No

[midnight valve]

U use vpn?

My friend also got ban for using Vpn

[ionic delta]

@night cloak How to send them video chat does not support video

[night cloak]

@ionic delta Upload the video to YouTube, just attach the link of the video in the chat.

[midnight valve]

You cant do anything about that Its only 7 days ban @ionic delta

[steady scaffold]

good greeting After, I received a while I was asleep and at the beginning of a new day I was opening my account with my own bubg found that I had taken that for a week because I had allied with Hacker .. While I do not know what happened Tell me that he hacked or random players did not know that they hacker in both cases this does not concern me because I am a clean player I have not in the whole life loaded hacker .. I just play and enjoy the beautiful game .. I do not sin to do punishment for something I did not commit ... And So I hope you to unblock the account and re-evaluation to me as it was and thank you very much

[night cloak]

It 's better you wait 7 days. And don't team up with cheaters. Playing With random cheaters Don't lead your account in ban

[twilit palm]

Who got ban 10 year maybe u use 3rd software or breaking tencet rule + discord server cannot help you with ban so stop coming here and saying our account banned ..

[ionic delta]

@midnight valve But my rank will go back to zero and this is unfair

[night cloak]

@steady scaffold It looks like you were banned for playing with a hacker. Please provide video proof to the CUSTOMER SUPPORT and information, so that they will possibly unban you.

@ionic delta Contact the customer support before your ban expires in order to avoid your rank from resetting.

[midnight valve]

@ionic delta you cant do anything about it Mostly You wont get Answered For just 7 days ban

[vivid rain]

Crazy gamer : no

[midnight valve]

?

[steady scaffold]

@night cloak But I suffered a lot to get the reward at the end of the season and I have no guilt to ban or repeat what I did again.

[midnight valve]

No?for what vpn thing? @vivid rain

[vivid rain]

For getting band

Ever it’s the first time

[twilit palm]

Who got ban 10 year maybe u use 3rd software or breaking tencet rule + discord server cannot help you with ban so stop coming here and saying our account banned ..

[midnight valve]

U use vpn? @vivid rain if no then maybe u r teaming Up again And again i think

[night cloak]

Using VPN isn't bannable, but if you use it to get discounts & offers again and again, you'll be Rarely banned. If you keep repeating the same thing, Your ban for the next time will be more, and then more.

@steady scaffold don't fear! You will get season end reward for your highest tier

[midnight valve]

It is correct but also If u use Vpn To Play Match You Can also Get Ban Its Rare but u can U can ask Any Admin or mods @night cloak

[night cloak]

@vivid rain Can you post screenshot of the message that comes up when you enter the game, Thanks.

[night cloak]

Click file claim, tell them that you're innocent. Other than that, people helping you here can't unban you.

[earnest crescent]

@blazing saddle my conversation with support was closed and I got this reply, not sure where do I stand on getting my account back :/

[storm flume]

Please refer to this channel's pinned messages for further information, @vivid rain:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[astral shell]

My account (AlIVE) number (5182109828) has been banned since the fourth season for 10 years ,and until now I do not know why it was banned The last game I played in Miramar and before that I had doenload a screen recording program called (Screen recorder)and at the end of the game I received a ban I contacted the technical support in the game but no response. What is my fault if the game system considers screen recording software as a third-party cheating application? For information, I created an account from that moment and play it until now, but I still do not know the reason for the ban my first account
I read your article regarding dealing with cheaters and suspicious statistics or sabotage the game But my account is clean 100% of these possibilities .. I am sure I did not do anything contrary to the rules of the game or from any side And my statistics are the biggest proof of that .. I play every season more than 1000 games .. I love the game incredibly so why destroy it and play cheats

[steady scaffold]

@night cloak How can I give you a clue? I am not an intruder. My mistake is that I entered into a random team of intruders. I think I have no guilt once I have no friends to play with.

[night cloak]

VPN change your location. So if you use it during the match and change location frequently, you will get ban. I believe you will not get ban if you use it only for collecting reward @night cloak

[storm flume]

Please refer to this channel's pinned messages for further information, @astral shell:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[modern gale]

No spam, @earnest crescent.

[astral shell]

I want to know why my account has been banned

[earnest crescent]

Argh! it is having a link, sorry, I am trying to post what support reply to me

[midnight valve]

Contact pubg support This Discord server is not affiliated with Tencent Game Or Pubg Mobile Team @astral shell

[modern gale]

It's on pinned message, @astral shell.

[night cloak]

@steady scaffold Please give them any video proof where it shows you don't hack. Contact the support, if they don't reply then means that you'll have to face the result, unfortunately.

[blazing saddle]

@night cloak @night cloak Regarding VPN usage please refer to this message :
https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312

[modern gale]

What was your problem, @earnest crescent?

[earnest crescent]

@modern gale please don't delete that message, it for @blazing saddle to see

[night cloak]

"Is not recommended" doesn't mean you'll get banned if you use it..

[earnest crescent]

@modern gale why are you deleting it? It the reply what support gave me, my account is hacked that's what my problem is

[astral shell]

@midnight valve where ?

[midnight valve]

Report InGame Support

[blazing saddle]

We have no information on how it is detected by the anti cheat system, but it is always better to be safe, @night cloak

[tardy mortar]

What does resource pack do?

[modern gale]

Because we don't know what's your problem, @earnest crescent. We have to know what's happening. Now there's already your answer by a staff.

[astral shell]

@midnight valve no response

[blazing saddle]

@earnest crescent Refer to faq subpoint 6.2 in #481198147478224896.

[earnest crescent]

@blazing saddle 🙄 yesterday we spoke about my account got hijacked by a hacker and he attached his Gmail remember?

[steady scaffold]

@night cloak How can I communicate with support

[midnight valve]

That means You cant Do anything if they dont reply @astral shell

[storm flume]

You can contact the customer service via the game settings, @steady scaffold. Refer to subpoint 6.1 in #613267301243944960 for further instructions.

[earnest crescent]

@modern gale lol I did speak to your staff and they were the one who told to keep them posted so please!

[night cloak]

@steady scaffold If you try to play the game, your ban message comes up. The second option will be File Claim. Click that, and proceed further. Hope you get unbanned, have a great day ahead! 💟

[astral shell]

Isnt there is a suppourt here? @midnight valve

[ionic delta]

@night cloak why lam got a ban from tandom game

[spring void]

@astral shell staff is not connected with tencent

[earnest crescent]

What do I do now? @blazing saddle

[blazing saddle]

@earnest crescent Yes, you have to request a 'revoke access' and be patient. It takes them time to respond.

[spring void]

@ionic delta please do contact in game support we cant help reagrding banned accounts

[astral shell]

Who can solve my problem

[blazing saddle]

@astral shell What is the issue?

[earnest crescent]

@blazing saddle they did respond, did you forget the conversation of ours earlier? They spoke to me took details and they ended the conversation all of a sudden

[spring void]

@astral shell ingame CS can help regarding banned accounts

[astral shell]

Banned account :)

[tardy mortar]

@night cloak , what is the use of resource pack

[astral shell]

@spring void no one response

[spring void]

@astral shell it takes time to get response

[blazing saddle]

@earnest crescent If they took details then the matter is under investigation. They will look into it and repond to you later.

[tardy mortar]

And also help toroid in helping other @night cloak

[earnest crescent]

@glossy sable he knows the conversation I guess

[spring void]

@tardy mortar it consists of rarely used items

[astral shell]

I tries alot of time and no response

[tardy mortar]

Means what?

[blazing saddle]

@tardy mortar Resource pack is unnecessary data packs like certain image files for skins etc. It wont cause any problem if you don't download it.

[astral shell]

Tried*

[earnest crescent]

@blazing saddle but the conversation, they have just ended it, how do I know what's the status?

[tardy mortar]

I thought it will make gameplay better

[blazing saddle]

@earnest crescent They will contact you soon. Just wait and be patient.

[steady scaffold]

@night cloak Always answer me only autoresponder .. Is the response of customers in the same conversation or via mail required of them

[night cloak]

You will be able to use the cosmetics available in the game by resource pack. Without that you can not use it,@tardy mortar . Sorry but i am busy at the moment so i can only respond if someone ping me.

[tardy mortar]

Ok no problem, thanks @night cloak

[earnest crescent]

@blazing saddle okay thanks, at least not all the staff is rude like a few

[night cloak]

[spring void]

@astral shell there is only little chance of being unbanned so please contact CS and avoid further comments here

[blazing saddle]

@astral shell First of all, screen recorder is not considered as a 3rd party and won't cause ban.
If you want to refer to why you were banned check subpoint 2.9 in #481198147478224896.

[night cloak]

@steady scaffold Keep opening tickets until someone real replies

[vernal pecan]

Why when me and my team report the same hacker who killed us , he's not banned even after while

[blazing saddle]

@vernal pecan It takes time for the system to review the reports. Reporting just speeds up the process. They will be punished in due time.

[steady scaffold]

@night cloak Thank you my friend .. I wish a nice day to you

[astral shell]

@blazing saddle thats fixed at the last time .. in the 4th season the game consider the (Screen recorder) app as a 3rd party

And no one reply

[spring void]

@astral shell how difficult is it for you to understand screen recorder didnt cause your ban

[astral shell]

Ok ok .. why my accound is banned so ?

[blazing saddle]

@astral shell Screen recorders will never affect your account in any negetive way unless the screen recorder application interfers with the ingame files.

[spring void]

Check toroids previous message to you

[blazing saddle]

@astral shell After you get banned, there is a pop up called Terms of Use. Click that and go through all the clauses to have an idea of what rule you might be violating (intentionally or not).

[night cloak]

@steady scaffold You too mate! Hope you get unbanned.

[astral shell]

@blazing saddle This program has been said to record the internal and external sound of the phone so I downloaded it to record the game Immediately afterwards I was banned I have been playing since the second season and nothing happened until I downloaded it

I want some one of suppourt tell me why its banned so

[vernal pecan]

@@blazing saddle I think the bann is not given automatically but by an agnent so the company should increase their employees and give this matter of hacker more attention
I hope they fin a solution ASAP

[blazing saddle]

@astral shell Well, then the application you downloaded must be interfering with the ingame files.
Always downloed trusted screen recorders.

[astral shell]

@blazing saddle after the 5th season the (Screen recorder) Get in touch with the developers of the game and the problem is solved as a third-party cheating application But I was the victim of this mistake

[blazing saddle]

@vernal pecan The ban is given by thr system after individually checking all the reported accounts thoroughly. It recieves too many reports, hence the delay.

[astral shell]

So what is my fault

[blazing saddle]

@astral shell Can you tell me the name of the application?

[astral shell]

Screen recorder

Thats is the name of the app

[blazing saddle]

Send a screenshot of the application name (in the play store/app store)

[astral shell]

When I was banned I immediately deleted it and created a new account and I am until now play at it

[blazing saddle]

@astral shell The application does not say anywhere that it records internal audio (modifies any root files/ingame files)
I don't think you got a ban because of screen recording application.

[astral shell]

Its inside the app setting

[blazing saddle]

Screen recording apps are safe to use as long as they do not cause any modifications to the data files.

[astral shell]

OK why my account has been banned ?

[blazing saddle]

@astral shell Read the Terms of Use.

[astral shell]

I read it about 10 times since i get banned and i still dont know why im banned

Im very sure its because the screen recorder

[blazing saddle]

Because you might be violating one or more of the rules of ToS (intentionally or not). Nobody is liable to give you a proper explaination or give you the exact reason for your ban as it is your responsibility that you do not violate the ToS.

[steady scaffold]

When the account returns from a 7-day ban, it returns to the bronze.

[blazing saddle]

Yes, @steady scaffold.

[steady scaffold]

@blazing saddle Will the reward of the end of the season be the highest rating in the season before the ban or after the ban

[astral shell]

Ok i play the game with me second accound called " 『ＮｉＴＲＯ』 " and i keep every thing like before and i also play like before

And its not banned .. why its not banned

[blazing saddle]

@steady scaffold The season progress is reset.

@astral shell You can take this query to the ingame support.

[astral shell]

When im get banned i directly create that account and i play at it until now

No one response !

[blazing saddle]

As long as you do not violate ToS, you won't get ban.

[rotund charm]

Hey could I get in contact with a Mod or content creator

[blazing saddle]

Please take further discussions to #chat or #pubg-mobile. You have been answered appropriately and we cannot help you any further regarding these mattes. Take questions regarding this matter to the ingame support. @astral shell

[astral shell]

But im sure i didnt and i wont diolate ToS either on AlIVE acount or 『ＮｉＴＲＯ』account

[blazing saddle]

@rotund charm What is the issue?

[astral shell]

Violate*

Thats why i told you i want a reason of why my account has been banned

[steady scaffold]

@blazing saddle Does your word mean that when I unblock my account that it will be recalculated from the beginning .. And as if I did not play any rounds .. And will not get the reward of the winning card that I reached before the ban?

[rotund charm]

Can we talk in private @blazing saddle

[blazing saddle]

@astral shell If you feel your ban was unfair just click the File Claim button and wait patiently for response.
We cannot provide you with the exact reason for the ban as it is the system which gives out the ban.

@steady scaffold Yes.

[astral shell]

I do that already but every time bot response to me and close the conversation dirctly

[blazing saddle]

@rotund charm If you have any ingame related questions, kindly ask here.

[astral shell]

Im convinced that my ban was unfair

[rotund charm]

Am truly confused of why my account maybe band, I grind everyday playing my hardest to get to my highest tier, i have never cheated the game or even thought about that.. I have invested a lot in this game to even dare think of doing so. So am truly confuse, now my one of friend that’s recently got band, sometimes while we where playing in middle of the matches that we were playing, he continuously got disconnect due to bad internet connect because Jamaica doesn’t have good internet, he even sent me a screenshot of tenant terminated his connection bcuz of data error and his account was locked for a couple of minutes and I have the screen shot to prove it.. so please do not band my account because I have done nothing wrong and I have played this game honestly, since the first time I have downloaded the game. @blazing saddle

[blazing saddle]

We are not responsible for that, @astral shell.
Kindly take further discussions to #chat or #pubg-mobile. Further cluttering of this channel will lead to a mute from the server.

@rotund charm The friend of yours must be cheating, you got banned for actively teaming up with cheater.

[astral shell]

Who can help me?

[blazing saddle]

@astral shell Only the ingame customer support can help you. Nobody from this server can help you.

[astral shell]

Ok thank you :)

[rotund charm]

He wasn’t not I have a screen shot of u guys locking his account due to his internet so am truly confuse of why I would be band, bcuz he didn’t hack and I didn’t hack either we grind for hours to get to where I was, so I really don’t understand, who can I speak to, to resolve this issues @blazing saddle

[blazing saddle]

@rotund charm The data connection error happens when there is any 3rd party interference with the client data.
Usually faced by cheaters.

[rotund charm]

3rd party interference could be what for example?

[blazing saddle]

Could be VPN or other apps which continuously change IP address to bypass the cheat detection in game, @rotund charm.

[night cloak]

I have hauwei p10 lite
Qualcomm Snapdragon 625
3gb ram
Is it playable?

[midnight valve]

Yes

[storm flume]

Please refer to subpoint 1.2 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Wat

What did I do wrong

[blazing saddle]

@night cloak I believe it is written in English and not difficult to understand what the bot said.

[midnight valve]

Your phone can run the game @night cloak

[rotund charm]

@blazing saddle who can I contact to get my account back bcuz I can’t afford to lose all my hard work and time for nothing

[storm flume]

You can contact the customer service via the game settings, @rotund charm. Refer to subpoint 6.1 in #613267301243944960 for further instructions.

[night cloak]

Kk, but like I'm lazy finding it @blazing saddle

[blazing saddle]

Then do not clutter this channel, @night cloak.

[untold mason]

Where do I get the player's ID ? "HACKER"

[blazing saddle]

@untold mason Character ID can be found in the Player profile.

[night cloak]

I will

[midnight valve]

@blazing saddle fine i wont Try To help anyone bye

[hoary dew]

dear pubg support,, i am from yemen (south asia) and pubg mobile is blocked in our country.. can i use a VPN app to play pubg mobile?

[blazing saddle]

@hoary dew Refer to this message regarding VPN usage :
https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312

[storm flume]

Heart Of Alpeeo#4780 was muted | Raiding.

[rotund charm]

Who can help me @blazing saddle or where should I go to get this resolved

[blazing saddle]

@rotund charm The ingame customer support.

@rotund charm Read the message the bot pinged you with.

[rotund charm]

It said am being loud?

[hoary dew]

@blazing saddle so ot means we cant use any vpn app?

[blazing saddle]

@hoary dew No. The game or the ingame staff will not be responsible for whatever happens to your account if you use it.

[hoary dew]

we are asking for asulation that can help us to play pubgm

oh ok

[bright frost]

I know this is very stupid but, my PFP In game isn't that clear, I have logged in from twitter and I want my PFP to be clear and HD, any solutions?

[blazing saddle]

If the game is banned in your country, trying to bypass laws and play the game will be illegal, you willbe doing that on your own responsibilty.
That said, we do not recommend any of these actions, @hoary dew.

[hoary dew]

thanks buddy @blazing saddle

[blazing saddle]

@bright frost Try to upload the picture in HD quality with resolution greater than 400×400px.

[bright frost]

Alright thanks

[storm flume]

Hello, @untold mason!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[untold mason]

all match in the emulator have cheaters 😐

[night cloak]

#unban me

@untold mason nowadays it's common! Simple solution: don't use emulator

@night cloak what is this(picture)?

[untold mason]

Two months ago I used the wrong emulator and I got ban 10 years 😐 my level 63 😫

[blazing saddle]

Only using Gameloop as emulator is recommended, @untold mason.

[untold mason]

game loop !! lag lag lag @blazing saddle

i have gtx 1060 6g and cpu i7 8750h with ssd 256

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @untold mason.

[untold mason]

Is there a way to unban me ?

[blazing saddle]

There is no way other than clicking the File claim button.

[vernal pecan]

@untold mason try to uninstall ntivirus temporarily

[untold mason]

I did but there is no response

[slim geyser]

◄ Hello My name is (「、ÑＩNｊĄ) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (535689109)

[untold mason]

eset nod 32 😐

لو ربك يجي @slim geyser

[slim geyser]

Please help me idont use huck's

[broken sierra]

Huck's?

[vernal pecan]

@untold mason so try uninstall it then reboot your computer after that play a game so if lag is always there reinstall your antivirus

[untold mason]

OK I'LL TRY TODay @vernal pecan

[vernal pecan]

@slim geyser you use emulator or mobile?

[broken sierra]

Bruh, English

[night cloak]

Today is holiday and i don't know 🤔

[storm flume]

Please do not use any other language aside from English in this channel, @slim geyser @untold mason. Refer to #613267301243944960 for language channels.

[slim geyser]

وحسابي لفل 75

[night cloak]

@slim geyser eng please

[untold mason]

the message

[vernal pecan]

@slim geyser do you use any tool as Gfx tools or other tool

[night cloak]

GG see you in 2029 @untold mason

[slim geyser]

@vernal pecan no

[untold mason]

@night cloak i dont care its just a game i have two acc :p

[frigid trail]

hello plz any support here