#questions

1 messages · Page 555 of 1

nocturne scaffold
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I Need One Help Just One.

night cloak
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I can not matching im bronze 5

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How many player do i need for matching in bronze 5?

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@nocturne scaffold Aloha! How can I help you?

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@night cloak What is the issue you're facing? Can you show a screenshot?

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Im waiting matching like 15 minutes

nocturne scaffold
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@night cloak Can I Remove My Play Games Data Of PUBG And Link To Twitter.?? i Hav No Access To Facebook ID AnymoRe.

night cloak
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@nocturne scaffold It's not possible to unlink/change/transfer linked methods.

nocturne scaffold
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So No Chance To Play On iOS Devices??. I Have No Access To Facebook.

night cloak
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@nocturne scaffold You can play on a new account on iOS. It's nice to have multiple accounts sometimes in game :3

nocturne scaffold
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Its Really Hard To Play On New ID When You Have A ID Which You're Playing From Season 2. Can PUBG Cannot Do Anything For Me. I Have Every Proof For My Facebook Id. i Just Want To Unlick It Nad Link To New Facebook.

night cloak
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@nocturne scaffold Understandable, sorry for you.

nocturne scaffold
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🙁 😢 😢 😢

gaunt ember
quiet oxide
stuck cairn
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Ran into a car speed hacker

night cloak
stuck cairn
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It was like he was teleporting

night cloak
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@stuck cairn Did you report?

stuck cairn
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Yes I did

night cloak
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Great, I knew you're awesome!

stuck cairn
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👍

still nexus
night cloak
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@still nexus Which challenge?

tawny tinsel
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@still nexus i m getting same thing everytime.. also for me preservence 5 is locked.. not increasing .still 30/60

quiet oxide
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@night cloak i can buy uc but i can't buy premium..

tawny tinsel
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They won't help.. pubg's work is over when u buy uc @quiet oxide

night cloak
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Is PUBG mobile really banned on Bangladesh? Please lemme know. It doesn't work unless I use vpn

tawny tinsel
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@night cloak don't think so..

night cloak
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Many people on Facebook are saying. But there aren't any news. My uncle is majestred and he said pubg will be banned in bd in few weeks

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Magistrate*

tawny tinsel
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But maybe .. sometime at high speed my pubg wont open though😅😅 when its finally open.. it shows network issue

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Good for u man😅😅 @night cloak

night cloak
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Man I bought UC and stuff

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All gone :'(

tawny tinsel
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That's horrible

night cloak
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What is the fact of banning. Parents could be aware

tawny tinsel
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Same with me i got ban for playing with random on emulater 😂 for 7 days ..tier reduced to bronze 5

night cloak
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Not banning
Its banned from my country

tawny tinsel
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I was thinking same. I bought uc and stuff. 😅😅

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Yup but what we thought is same

night cloak
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Our country banned pubg. I purchased soo many stuff

tawny tinsel
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Don't buy uc now...

night cloak
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Are u in bd?

junior rune
night cloak
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Wut

tawny tinsel
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Nop. India.. but pubg isnt listening to what we have to say man.. so i stoped buying uc...😅😅

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@junior runepopularity

vivid willow
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Is any moderator or "helper" in here to talk about account recovery

junior rune
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I dont have the option of giving those do you?

vivid willow
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Guys please, keep this channel support only.}

night cloak
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ok

light trout
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@junior rune It can be purchased from the shop only in certain regions. It is used only for giving popularity

junior rune
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@light trout thanks

light trout
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My pleasure !

vivid willow
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@flint garnet Sorry for the ping let me explain the issue

No long ago the faceebook account linked with a PUBG Mobile account got hacked. This was already solved by facebook, this ended up in the account to be erased/suspended (have confirmation about them for this issue)
Now, Facebook was the only social media linked to the PUBG Mobile Account, is there any way to recover the pubg mobile account by giving prove of ownership or something? So i can link it with another social

grizzled lark
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Nope, @vivid willow.

vivid willow
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So, the pubg mobile account that was linked with the now "suspended/erased" facebook is now lost?

grizzled lark
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Unfortunately, yes.

vivid willow
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I see, any way to get a refound by giving some kind of proove of buying stuff in game?

night cloak
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Help please why can't I enter the game in North American server. Always looking for a match and I can't get in. I'm playing rating there.

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Pc and mobile .

vivid willow
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Anyway, thanks for the quick response @grizzled lark ❤

distant falcon
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Damn hackers after uldate has increased drastically

vivid willow
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Just report them, and the PUBG Mobile team will take care of it eventually

potent stag
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Why are golden compasses so rare? It's just a silver vector D:

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Cleared every erangel location 3 times(3 matches) with a teammate and only bronze n silver D:

misty tendon
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Someone hacked my account and linked it with another and i finish the last season in ace and after he hacks the new season begins and i come bronze ... why ?!

night cloak
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How do I report bug of Lobby?

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It takes ages to open profiles

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it's slow. it takes few seconds after tapping

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and even messages are sending slow I tapped "send" and My screen was stuck for few seconds

misty tendon
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Any one know what is tbe steam account ?!

midnight elm
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Hello.. How to communicate with the owner of partners in the game answers to the robot... I want to talk to supervisors regarding the classification passed two weeks ago and my account did not enter the category area and did not receive hashtaq did not break the rules and did not allied with the players and did not use hack yet my account did not enter the classification area on this account did not benefit from it please partners check my account as soon as #_niceking

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@flint garnet

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@neon patio

restive shard
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The whole server has slowed down a lot since the update. I want you to solve this problem.

night cloak
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When does the one below telling me a different number then the above one?

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Can anyone help me?

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This question's answer been already told by a staff. Just have patience and let them say it to you once again @night cloak

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@night cloak sorry i am new

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No problem, just wait till they read your doubt and answer it.

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Ok,thanks for telling me

elder crane
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@night cloak is beacuse legendary and mythic are different rarities

dawn yarrow
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Where do i find crews?

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In the new ui

fluid cove
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I spent 1000 uc on premium crate but pubg gave me all silver fragments why? ? My friends geting m24 skin only 3/4 crates.. im very disaapointed😫

jaunty acorn
timid gorge
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I cant join the clan why?

light trout
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Hello, @jaunty acorn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

blazing saddle
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@fluid cove Crate items are all luck dependent.

runic wagon
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I have a probkem

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It said update and i did but had to delete several apps and it still said not enough space after it updated

lyric jungle
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What does compiling resources mean?

night cloak
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Help please why can't I enter the game in North American server. Always looking for a match and I can't get in. I'm playing rating there.

runic wagon
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I'm bout to delelet this game

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I already deleted some thing that 2 gigabites and it needs 1 to update then I doesnt and says I need more space

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I deleting it i got nothin else

lyric jungle
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@runic wagon u use Samsung phn?

runic wagon
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No

lyric jungle
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Compiling resources Everytime when i enter the game. It takes 3-4 minutes to complete

night cloak
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@lyric jungle Was the update 731MB for you? Instead of 2GB.

lyric jungle
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@night cloak yes something like that

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But not 2gb

night cloak
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It downloaded a compressed version and it tries to extract the data upon opening the game. But it happens only the first time. Are you trying to clear data or something?

lyric jungle
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And the game screen lags like crazzzzyyy when this happens

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@night cloak no pubg is not opening in my country so i need to use vpn

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Maybe that's why

night cloak
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You got your answer.

summer frost
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Bruh why I can't run this game on 60fps, I put it on the frame rate option (extreme) and still 30fps

lyric jungle
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@summer frost device?

summer frost
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Huawei nova 3

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Ram 4GB, CPU kirin 970

lyric jungle
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@summer frost you use gfx tool

summer frost
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Nope

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I play the game normally

narrow marlin
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@summer frost if the phone heats up it won't run 60fps i guess

young jasper
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Since I updated my game is all blurry and pixelated

night cloak
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Put graphics on smooth, if you're not on it.

young jasper
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I did

night cloak
summer frost
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@narrow marlin My phone doesn't heat up when I'm playing the game, also my graphics is smooth

midnight elm
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Hello.. How to communicate with the owner of partners in the game answers to the robot... I want to talk to supervisors regarding the classification passed two weeks ago and my account did not enter the category area and did not receive hashtaq did not break the rules and did not allied with the players and did not use hack yet my account did not enter the classification area on this account did not benefit from it please partners check my account as soon as #everyone

night cloak
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If your phone doesn't heat up, it's not running at its peak speed. Maybe that's why,

summer frost
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But why

young jasper
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I can’t find it in bug reports

night cloak
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@night cloak we need hotfix anti cheat pubg mobile

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Search in YouTube to find if someone who's using the device facing the issue or not, or in a Facebook group, @summer frost.

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@night cloak Anti cheat is not something that can be fixed.

lyric jungle
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Why

narrow marlin
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Help!, I have a friend that whenever he start a game he get stuck at loading screen and send him back to the lobby, if he tried to join again it will do the same

lyric jungle
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I think hackers increased in 14.0 i got killed 3 times today

night cloak
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@midnight elm Are you using google translate? May I know your native language?

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@night cloak all safe players want anti cheat the hackers have all things and they never get ban

midnight elm
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@night cloakyeah

lyric jungle
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@night cloak they get banned but they come back with guest account again

sullen fjord
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there are so many youTubers who play pubg mobile on Emulator and hack and use stream over lapse to hide their hacks on stream and it only works in Emulator.. my request to ban Emulator because now pubg pc lite is available, Tencent should ban their emulator because its a mobile game and it should be played on mobile only and the main reason is big emulator streamers use paid hacks and they hack pubg mobile and do livestream with that and they use stream over lapse to hide their hacks on stream, day by day many big Youtubers who have more than 500k subscribers are getting exposed because they use hacks and fool their audience because its so easy to hack pubg mobile on emulator and stream it without letting know to anyone, and their audience send them superchats etc. because they things that the guy is real pro but they use hacks.. Now Pubg Pc Lite is also available so why need emulator ,let the mobile game be played on mobile please Tencent ban emulators.

night cloak
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lol i dont think

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all rank conquer have hack 100%

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why they dont get ban ?

lyric jungle
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Really???

night cloak
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@night cloak You are thinking it the wrong way, anti cheat engine doesn't do it on its own unless someone manually put a filter. So whenever there is a report made on user, the security team investigates those exploits and manually filter them in anti cheat engine, so it can auto flag similar incidents. Anti cheat engine is not god, you need understand how machine learning works.

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all they have norecoil and aim hack in top ranks

lyric jungle
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But i don't think because they are level 60-70 id

night cloak
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Oh gawaad all these paragraphs

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pubg do admins for watch reported guys for ban them

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they cant do this ez way ?

summer frost
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@night cloak My brother has the same phone and he has the same problem, too

sullen fjord
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banning is not the solution they should ban Emulator totally.

lyric jungle
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@summer frost your phone can't handle new update😂

night cloak
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@narrow marlin It's a bug tell him to restart the game so he dont have to lose points.

lyric jungle
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@sullen fjord with whom are u talking to lol. This guy is a emulator himself😂 (i mean emulator player)

narrow marlin
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@night cloak even if he restarted the game it will happen again, he already lost alot of points

night cloak
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@night cloak There are more than thousands of reports being made every minute. It's not possible to cover them all, that's why the security team only previews the ones with certain number of reports.

summer frost
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@lyric jungle What's worng with my phone?, It's good for games.

lyric jungle
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@summer frost before update you got 60 fps right?

night cloak
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@narrow marlin Tell him not to wait more than 15 seconds. If it's there for 15 seconds, tell him to restart, it is a terrible bug but could be bypassed or avoided.

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@summer frost We can't answer your question, you're only wasting your time here, trust me. I'd recommend to ask in a user group of your phone. They know the problem and solution to it, more than any of us here.

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@night cloak why they dont think for crate new engine anti cheat?

narrow marlin
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@night cloak Ok, thank you so much for your time.

night cloak
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@night cloak Idk what you mean. Can you elaborate?

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@narrow marlin you're welcome!

summer frost
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@lyric jungle This is my first time downloading this game, idk tbh

night cloak
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@night cloak why company pubg mobile dont think crate new engine for anticheat
when they see many reports

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Both Kirin and Exynos variant throttles a lot while playing the game. But unfortunately Snapdragon is not available to everyone!

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@night cloak You meant create? New engine is just a term for flagging cheaters, it is actually not a machine or something lol. And they cannot filter something didn't happen before. That's where the report feature comes in handy. When a player reports a certain user gameplay, the security team then learns about this new exploit behaviour and filters it.

neat wedge
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Haha u can delete

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But u can't banskorpion meeee

night cloak
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@neat wedge If someone robs a bank and does not get caught, it does not justify the crime or offence, and it does not make said crime or offence allowed. Robbing banks is prohibited and there will be consequences once caught. So will there be for use of cheating tools.

young jasper
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Can’t find nothing I’m just gonna not play my favorite game 😭😭

neat wedge
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@night cloak Don't worry mam. Its not my main account

night cloak
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@night cloak y 😄

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Be worried that devs are not sitting back. It's more heartbreaking losing a level 60 account comparing to a level 20.

neat wedge
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You really should do something about hackers. I got killed by them so many times i root my phone and now i hack

night cloak
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@night cloak Y wot?

young jasper
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Same @neat wedge

neat wedge
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@night cloak lmao im never gonna lose my main

night cloak
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@night cloak noting thank you

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Good luck, @neat wedge.

neat wedge
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Thanks mam 😊

young jasper
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Now they just need to fix the stupid blurriness and pixelated that’s all my game consists of since I updated

night cloak
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@young jasper There was a hothix few hours ago which fixed some issues, just be patient and there will be another hotfix.

young jasper
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Ok hopefully it’s soon I’m bored

night cloak
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😉

neat wedge
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Wow that was so casual

night cloak
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There's a bug in my account in which I can't change my country like all other accounts ( I traveled from my home country but I can't change to be in it ) there is no country option in my Settings --> Basics like all of the other users and it's written that my account data are outside the EFA.
So I hope you can fix that bug ASAP because it's really unfair between users to be with different settings while we are having the same game.
Thanks for your patience.

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There's a bug in my account in which I can't change my country like all other accounts ( I traveled from my home country but I can't change to be in it ) there is no country option in my Settings --> Basics like all of the other users and it's written that my account data are outside the EFA.
So I hope you can fix that bug ASAP because it's really unfair between users to be with different settings while we are having the same game.
Thanks for your patience.

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Thanks alot alice 😃

light cradle
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Hello, I would like to know if they give BAN for using Phoenix Os (it is not an emulator, if you do not install an android it is the PC) but use the optopus program (I do not know if you write to yourself) and as we know it is a 3rd program

night cloak
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@light cradle We don't recommend using it. Phoenix OS is just an OS based on Android and it can easily get flagged by the system thinking that someone added keyboard, mouse on a device running Android. It's not banning now, but there can be a banwave any time. If your PC can't run the Windows gameloop version, you will have to risk your account with it.

haughty sparrow
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There is something MAJORLY wrong with this update. Since I downloaded the update and the resource pack, the game now crashes every ten minutes, or I can be in the middle of a game, loading into a map, in the middle of a scrim game and it hard crashes. What do I do?

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@night cloak do I need to repair the game or uninstall and then reinstall all over again? I've been asking for any help and I haven't gotten any answers in two days. 😭

dawn zephyr
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Hey can someone help me please ?

scenic laurel
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🤔

dawn zephyr
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Basically I only use a guest account on emulator and havent played in a while recently i just got back and theres no option for guest

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Only fb and twitter login

scenic laurel
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There should be a button called more to the right of FaceBook option that shows guest account

dawn zephyr
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There isnt . Want a pic?

scenic laurel
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Ye

dawn zephyr
scenic laurel
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That’s...very peculiar,Um i guess try asking customer support about it or something bc I dunno how to fix that

dawn zephyr
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Do they answer ? How can i contact them

night cloak
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Anyone gotten gold compass yet

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Or are they not in yet?

timid gorge
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I cant join a clan... i need help please

haughty sparrow
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@night cloak they are in. Look for those dig sites on the different maps. They pop up when you dig

night cloak
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The excavate?

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@haughty sparrow

haughty sparrow
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Yup! Those sites unearth compasses.

night cloak
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I have to win to keep them right or do I keep them even if I die?

haughty sparrow
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@night cloak Even if you die, you keep them.

velvet bone
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Infection mode should be longer.

tidal rain
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I need help guys i got ban 10 years and i don’t use any cheating

night cloak
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Ight thanks @haughty sparrow

haughty sparrow
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You're welcome. 😄

night cloak
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Nah i need help cause this thing is retarded this glitch feels internal i went to drive a car and i couldnt move then i asked teamates to bombe me and i died instably i need my points back !!!!!!!!!

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This is my grind to ace and these dumb glitches just keep Happening to me only

pale niche
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Hi

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where is connbun

alpine obsidian
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After this new update I’ve been experiencing random freezes which forces me to restart the game

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When I restart I might not be able to hear/talk to my teammates because the can’t hear me or j can’t hear them

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Please help me with both of these issues

pale niche
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Where

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Someone her

fathom marsh
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is the 60 days login mission bugged ? and how come some people already have taken that outfit ?

placid lark
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where can I post a video with a player that using hacks, third party tools

night cloak
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Uhm I need help, sadly got jinxed 75 times but yet it stopped at 61 .. what do I do? Force stop, restart or repair didn't solved anything 🤷

placid lark
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welp rip fast suport

shy lance
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i'm confused about tier protection, it says it right now on the "start" button, but i did lose points

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or do you lose points, just dont derank?

jaunty lion
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@night cloak they are going to patch it up everyone is facing it.

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@shy lance tier protection... you will not lose any type of time its like -0

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@placid lark just report them in-game.

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@alpine obsidian i would suggest you redownload the game if you are using android . but everything seems working perfectly now.

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@night cloak im sorry to hear that, i faced a lot of crashes too recently but the sad part they will not return any points to the players.

placid lark
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they won t be banned, there are thousands of reports.

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I have proofs, so we make the process faster

jaunty lion
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@placid lark they are all getting banned a lot of them actually got banned.

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give me a 1 minute

placid lark
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Say that to my rank. No offence, but in europe, there re more people that re using cheats, then ppl that re playin fair. Im talkin ab emulators only.

jaunty lion
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@placid lark i can't post links here but you can join the mena server and you will find a sheet were you can submit your reports. pubg mena server is also verified.

halcyon thicket
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How to find M24 in PUBG MOBILE LITE?????​

placid lark
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@jaunty lion u can send me the link in private

uncut stirrup
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I moved from Belgium to other country and when I tried to change my region/country I can't because this option is not even there in my account, tried to login with guest account and it's there, and when I asked friends they have this option too.. any help?

shy lance
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@jaunty lion hmmm i just got deranked

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weird

grave stone
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Tier protection triggers for 5 times a day

night cloak
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anyone have confirmed locations for the excavate compass???

lilac prism
#

So is the north American classic server down? I literally haven't been able to get a match for 2 days now..... Been trying to rank up but I can't rank up if it won't let me play on the server.

spark willow
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Already tried enabling the permission manually but didn't work 😿

haughty cypress
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@uncut stirrup what country did you move to?

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@spark willow did you download from the app store/gp store? is that emu?

spark willow
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@haughty cypress nope it's mobile and nope I got it from a friend via apk and obb

haughty cypress
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that happens occasionally if you try to download through apk

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if you downlod from the app store/gp stoee, it wouldnt happen

spark willow
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@haughty cypress oh okie :3

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Thanks for the help

torpid nova
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i got disconnected from my account and when i try to login via facebook im faced with"you previously looged into pubg mobile with facebook" but its the wrong account and i cannot seem to access another facebook account

spark willow
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@torpid nova try removing PUBG from your Facebook account

proud oasis
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I was in a game and I got hit with this

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@night cloak

vagrant onyx
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@proud oasis its like 10 minutes

proud oasis
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Ok

vagrant onyx
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@proud oasis and about client error
if you haven’t yet
check the pinned message in this channel

proud oasis
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I might of used a GFX tool but I stopped using it months ago not sure if this is a late Ban but atleast it’s 10 minutes

fringe topaz
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Why this happen? Im not playing classic mode the past 5 day. Im only play zombie infection

crisp rover
#

In profile likes aren't showing complete number

loud pond
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Randomly wail riding a bike I got flung into the sky and then kicked for fly hacking

vagrant onyx
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@proud oasis GFX TOOL lead to 10 years ban
Cause its modify the game file

zenith oar
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@night cloak When I open My I'd through Vietnam I can't get the Independence day offer .?????

proud oasis
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Ok so then it’s not for the gfx if it’s 10 minutes

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Idk what I did honestly

night cloak
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Because it is only available for India @zenith oar.

vagrant onyx
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@proud oasis note if you having bad connection
and you lagg
I suggest you get a better device ( will cost you more money )

proud oasis
vagrant onyx
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@proud oasis it is

proud oasis
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Ok

night cloak
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Hello

zenith oar
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@night cloak so any offers came for India I will Not Get it. ?

proud oasis
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I do Lag a lot as my name implies but it’s bs if they ban an account for that tbh

night cloak
#

unfortunately yes @zenith oar.

proud oasis
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Guess I’ll wait till 10:50 to play

vagrant onyx
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@proud oasis high ping = connection problem ( depend on the place you live )
sometime its might be server side

night cloak
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I was Using vpn

vagrant onyx
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@night cloak you can get banned if you got reported
the game will take action on your account

night cloak
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I swear i dont hack

fringe topaz
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Can someone help me? 😭 i cant play wiht anyone because of my merit

night cloak
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Im youtuber

vagrant onyx
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@fringe topaz hey what is your current merit ?

fringe topaz
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I didn't do anything

vagrant onyx
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@fringe topaz if you killed your teammate they can choice what ever if they want to decrease your merit or not

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note : if you have less than 60 merit
you cant play squad mode

fringe topaz
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But im not playing classic match for 5 days

vagrant onyx
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you have to play solo and duo to increase you merit

fringe topaz
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Im only play zombie infection mode

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And i never kill my teammate

stable forum
#

Anti - Cheat feature does not working.. There's cheater everywhere in game

haughty cypress
#

its working, it just sucks @stable forum

stable forum
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Lol! Not working i have video @haughty cypress

digital lotus
#

Why I can't play arcade and survival till dawn

haughty cypress
#

@fringe topaz getting reported can decrease merit too

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@stable forum no point reporting here, nobody here can ban anyone

stable forum
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I know

fringe topaz
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I know but i didnt killing my teammate

haughty cypress
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@digital lotus elaborate?

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someone prolly just reported you out of saltiness @fringe topaz

fringe topaz
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Oh god

haughty cypress
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what are those anyway?

visual narwhal
#

my account banned for 10yrs also

haughty cypress
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@visual narwhal contact customer support for it

visual narwhal
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cause i teaming up

stable forum
#

cheaters everywhere in game every match

Not Pubg Mobile.
Pubg Cheater or Pubg Hacker.

I think It was better like this..

haughty cypress
#

contact customer support for it @visual narwhal

visual narwhal
#

lol they not reply @haughty cypress

haughty cypress
#

if you want to rant somewhere, rant in #pubg-mobile @stable forum

#

@visual narwhal then nobody else can help you

night cloak
#

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends.

visual narwhal
#

can't understand @haughty cypress

haughty cypress
#

@visual narwhal nobody here can unban you, only customer support can help you

lime salmon
#

Pardon my post was legitimate

haughty cypress
#

@lime salmon you didnt post anything lmao

stable forum
#

They have royale pass and open aim hack etc..

visual narwhal
#

but they get our mail and never reply @haughty cypress

stable forum
#

Because not ban... 👌

haughty cypress
night cloak
#

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @visual narwhal.

visual narwhal
#

some one says they reply after 2 days but i waited for 5 days

haughty cypress
#

you canT* paste link anywhere in the server @stable forum

#

@visual narwhal nobody here can help you

#

you canT* paste link anywhere, its against the rules

night cloak
#

You've already been warned, now move to #chat.

visual narwhal
#

@night cloaki not wanted my account unban from here

i only want solution

that's it

night cloak
#

There is no solution.

visual narwhal
#

@haughty cypressok

deft mesa
#

The game needs a lot of optimizations, idk why it always lagging and I cannot play at 60fps when I have the graphics set to smooth - extreme :)

#

This problem is only in the global version.. cuz I play the Chinese one one the highest settings possible and I always get smooth 60fps gameplay.

night cloak
#

Why is this unusable

#

If you used a VPN to obtain a region-locked item, that item will be unusable.

night cloak
#

Its my region's item and i did not use VPN.

clear siren
#

I have the same prob

#

I did not use vpn

night cloak
#

@clear siren If you got it from some independence day event, it's bugged.

alpine obsidian
#

Oi when will pubg fix the mic issue that’s been in the game for months on top of months

night cloak
#

Its for playing game for 180 minutes, And othet stuff that i received in same evant is not like this. this one is weired

lunar vine
#

Seriously wTf why can't we use that kar98 time traveller skin

night cloak
#

Many have reported about the independence day kar98k skin issue. If you got it from some other event, then you probably should report in game.

lunar vine
#

It's not from independence day

#

Its OPPOxPmit event

night cloak
#

Can I see screenshot of the event?

delicate dagger
#

When the erangel 2.0 will be released??

night cloak
#

@delicate dagger Later this year/early next year.

clear siren
#

Yeah i am waiting for it too

#

Oh ok

delicate dagger
#

Lol

night cloak
#

Is there anything else I can help you with?

#

@night cloak It says independence day*

delicate dagger
#

Why you guys have the time traveller kar98k skin if we can't use it in INDIA??

night cloak
#

Which one? @delicate dagger

delicate dagger
#

OPPO kar98k skin

night cloak
#

I reported in-game for this.

#

It has been reported.

delicate dagger
#

Ok

night cloak
#

Both people from Pakistan and India are having the issue.

delicate dagger
#

Alice what's your salary??

#

Don't take it seriously

night cloak
#

I'm still at school. Anyway #chat for off topic.

delicate dagger
#

Ok

proud oasis
#

Mods and Contributors are volunteers they don’t make money from being here

pliant belfry
proud oasis
#

Ahh yes the Ghost Driver bug

#

It should be fixed soon not sure why it happens

night cloak
#

Not really a bug.

#

A player that you usually can't see in the lobby is driving it.

#

The game hides players to reduce lag.

prime ferry
#

@neon patio can i talk with error or karan ... I have problem for TPA FROM PMCO

cedar scarab
#

My game is wayyyy too laggy after the update im losing every single game because of that

north cypress
#

Game is filled with hackers and cheaters

blazing saddle
#

Click the 'repair client' option on the login screen. It usually fixes the corrupted files downloaded during the update which may be causing lag and fps freezing issues, @cedar scarab

#

@north cypress You can report them ingame.

north cypress
#

Well that report button isn't gonna stop them they have anti ban hacks and pubg isn't doing anything about that

#

Every single game we encounter them

surreal turtle
#

What tf is this infection mode ...
Can't even understand this till now

night cloak
#

Please help!
Someone hacked my Twitter account
Which i linked to PUBG Mobile

After few minutes i was able to get my Twitter account back
And i logged out all other devices and changed password and everything
And all Secured now

But the person which he hacked my account
When i sign in to game
He be out of the game and be back to sign in page
But the problem is
He is still signing in to my account by just pressing the Twitter icon

He is not able to leave my account until i pay for him and so on
Please i need help
I don't know what to do.
I changed everything
Alllll and really everything and all secure
But he still able to go to mt account bu pressing Twitter Icon
He deleted all my friends list and he don't allow me to play

surreal turtle
#

Who defender or who becomes zombie

night cloak
pale falcon
#

your account is your own responsibility

night cloak
#

Wow PUBG Mobile is Secured to detect RP missions if completed in game and so on

But not secure to pretect us and fic a lot of problems

#

@pale falcon
Really now?

My account got hacked
How is he login in by pressing only Twitter icon?
Why pubg mobile don't make it that if Password changed he must login again

pale falcon
#

that’s your own responsibility, i doubt someone hacked it, you exposed someone with the password and it happened, complaining here won’t do anything about it, the staff here aren’t developers

night cloak
#

There isn't a way to do SOMETHING that he MUST Login!!!!!!!
He just press Twitter icon and easy to enter mt account @pale falcon

#

There isn't.

pale falcon
#

reset your password by requesting an email from the password reset form
try entering both your username and email address, and be sure to check for the reset email at the address associated with your account
if you're able to log in after the password reset, please check if your account has been compromised
if you still can't log in, contact them by submitting a support request

#

that’s what you can do

#

hackers don’t get banned @north cypress

open oracle
#

When the hotfix will come to fix the notch display phone problems 🤨🤔?

broken sierra
#

🤷

#

Hopefully in a couple of weeks

slow dagger
#

Anybody seeing this message "Challenge has been stopped due to tier requirement not met" while playing classic squad matches. What does it mean?

blazing saddle
#

@open oracle It should be pushed by the the next week. Just be patient

#

@slow dagger Yes this issue is known. Go look up in #555492558428700682 and react with a 👍 if you find similar reports.
If you don't find any reports, just click the pinned message and submit it by filling the form.

midnight valve
#

I wanted To Buy A Iphone Xs Max Can You Tell Which Graphics Settings I can Play On It @blazing saddle

hidden crater
#

is there anyway to remove linked accounts?

blazing saddle
#

@midnight valve Probably the max settings the game allows for now.

hidden crater
#

like Google game play and Twitter account

midnight valve
#

Thank u

slow magnet
#

@blazing saddle but how?

haughty cypress
#

@hidden crater nope

waxen dew
#

Hello..after 0.14 update im facing notch display issue..i turn off notch for pubg game in my phone settings but when i launch game when tencent logo comes that time notch was hide but when open game the notch was showing..please fix this issue..

blazing saddle
#

@hidden crater Nope, you cannot unlink social media account. Further questions about unlinking can be taken to the ingame customer support. They will help you out.

hidden crater
#

okay ;-;

blazing saddle
#

@waxen dew The temporary fix for the notch issue is turning off notch display completely for the device.
They will fix it soon.

cursive oasis
#

When @blazing saddle

#

@waxen dewi am facing the same issue

blazing saddle
#

@cursive oasis Just be patient and wait for the patch to be pushed, I myself am facing the issue.

waxen dew
#

@blazing saddle I already turn off notch in my device settings but when open game tencent logo come that time notch was hide but when game open that time notch showing again..why that was happening

cursive oasis
#

Looks like I'll have to buy a Bluetooth headphones if they don't fix it early

haughty cypress
#

bluetooth headphones have a delay, i wouldnt suggest it for gaming @cursive oasis

blazing saddle
#

Actually, bluetooth headphones will reduce the sound quality for the game as they tend to go in call mode once the game starts which reduces the noise. It is recommended to use wired earphones/headphones for the game, @cursive oasis

#

@haughty cypress Guidelines :)

waxen dew
#

@'ToRoiD I already turn off notch in my device settings but when open game tencent logo come that time notch was hide but when game open that time notch showing again..why that was happening

#

This issue harm When i play matches that notch was annoying me and game

blazing saddle
cursive oasis
#

Where can I find this settings @blazing saddle

blazing saddle
#

You have to enable the Hide the notch area in display settings of the device and then restart the game.

waxen dew
blazing saddle
#

@waxen dew Not just for Pubg Mobile. Turn it off for all apps, I mean the whole device.

waxen dew
#

Wait i do

blazing saddle
#

@waxen dew There should be an option to turn off notch display completely for the device

waxen dew
#

@blazing saddle its already turn off for all.apss

#

@blazing saddle But facing same ussue

cursive oasis
#

Exactly same problem with my device

waxen dew
blazing saddle
#

@waxen dew @cursive oasis what devices are you using?

waxen dew
#

@blazing saddle Im Using Vivi V9 Pro

cursive oasis
#

Zenfone Max pro m2

waxen dew
#

@blazing saddle Im using Vivo v9 pro

#

@blazing saddle this notch issue comes after 0.14 update

cursive oasis
#

Yup

blazing saddle
#

@waxen dew Keep the ingame settings on notched and turn on safe area display and try?
I hope that works.

waxen dew
#

@blazing saddle I already do all settings but its not working

cursive oasis
#

@blazing saddle what about my phone

waxen dew
#

@blazing saddle This issue was facing after 0.14 update

#

@blazing saddle othErwise my device working perfectly

blazing saddle
#

@cursive oasis Your phone model lacks the option called Hide notch in the settings,
You will have to download an app called Nacho Notch hider.
Here is the link :
https://play.google.com/store/apps/details?id=com.xda.nachonotch

IMPORTANT:
The launcher icon does nothing useful! Don't open it if you read this! This app works through the use of a custom Quick Tile. Add the tile by opening the notification shade all the way, tapping the pencil or "EDIT," and dragging "Hide Notch" to the active area. Che...

cursive oasis
#

@blazing saddle I tried it already but it didn't worked

blazing saddle
#

@cursive oasis @waxen dew Give me some time, I will look up for methods to hide notch display completely for your devices.
If I am unable to find any solution I guess you will have to wait for the patch.

cursive oasis
#

Aight Bud ty @blazing saddle

thorny linden
#

Hey

#

someone help me

#

i was logged into pubg mobile from my facebook and my facebook locked and i can't access it anymore ok? and i wanna transer my account to another login ?

#

re install what?

#

gtfo stop be funny if you can't help

#

@weak apex

#

@weak apex

#

so no1 going to help in this ?

night cloak
#

As far as I know, if you FB is locked and you can’t get into your PUBGM account anymore then there’s nothing you can do, other than to get FB to unlock it. If you had linked more than one social media then it would be a different story.

thorny linden
#

really ?

night cloak
#

Yes.

dry helm
#

my game crashed everythime i tried to join match, rejoin and crashed

thorny linden
#

That mean trash developers man never hear something like that

dry helm
#

just if they allow us to send the bug video, it would be good

thorny linden
#

They should know how to transer accounts to another account lol but ofc they can't help me as i see they can't fix hackers shits software how they helping me lol

#

pubg mobile will be dead soon

#

no help, keep hackers software on, no fix so dead game

blazing saddle
#

@cursive oasis I found a solution for it, but it requires twrp flashing so i wont recommend it.

cursive oasis
#

What's twrp?

blazing saddle
#

@thorny linden Account security is your own responsibility. You should always link a second social media account to your game account to be safe.
Unfortunately we cannot help you, contact facebook support and get your account access back. That is the only solution.

cursive oasis
#

Twrp flashing?

night cloak
#

If you google it you’ll find the info you need. Should be the first link. Basically, it’ll be a huge hassle that isn’t really necessary (hopefully) as a patch will be released soon.

hidden crater
#

does TDM kills count in Assault Mastery Achievement?

pale falcon
#

try it and find out

night cloak
#

Team, what prove you need to ban a hacker. a big streamer in india caught hacking live. What are you waiting for? If you want prove i can show yoh

#

why do u ppl dont ban these mfs. are they paying u money?

pale falcon
#

complaining here won’t do anything about the hackers

#

the staff members here are not developers and don’t have any contact with them

night cloak
#

then whom to complain

pale falcon
#

just don’t complain here

#

you’re wasting your own time

proven scaffold
#

Unable to login through Twitter in emulator @weak apex

onyx notch
#

hello sir

#

i need sone help

meager meteor
#

can someone help me here?

#

nvm

storm flumeBOT
#

Hello, @meager meteor!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

night cloak
#

hguiosdhfsf

#

Yes @onyx notch?

onyx notch
#

my pubg account was hacked.

storm flumeBOT
#

Please read this channel's pinned messages for further information, @onyx notch:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
#

Read 4th pinned message.

meager meteor
#

um can i send photo here

night cloak
#

Yes

meager meteor
#

seems that someone forgot to translate it

night cloak
#

Hmm you can report it in game.

meager meteor
#

k thanks

regal skiff
#

My account banned for 7 day without any reason fg

errant ginkgo
#

this guy be cheating in a goddamn bonus challenge expert match. cheating for money. how much lower can you go?

pale falcon
#

Please keep reporting them, @errant ginkgo. That’s the most efficient way.

#

This is so that the security team will have the game data necessary to take action.

errant ginkgo
#

yep, pretty much all 17 people reported him.

#

kinda upset cause that's 3 vouchers down the drain

pale falcon
#

it happens

errant ginkgo
#

speaking of the bonus challenge, the ping is much higher than I expected. is there an explanation?

craggy blade
errant ginkgo
#

holy

pale falcon
#

that screenshot was taken a long time ago

#

when the points were messed up

craggy blade
#

@pale falcon Are you crazy? Can't you see the date of the match in screenshot?

errant ginkgo
#

the points seem to have never registered. else you would be down one prestige

#

-103 means you'll drop one rank and -3

pale falcon
#

that wasn’t today

#

stop lying

craggy blade
#

@pale falcon It was 13th of August

sage talon
#

Any mod or admin here

craggy blade
#

@pale falcon When I said it was today?

pale falcon
#

well clearly you died too soon and lost your points

craggy blade
#

@pale falcon -103 In diamond 🤔 👌 👌 , you don't have any answers

pale falcon
#

because nothing can be done about it

errant ginkgo
#

Look, the points didnt effect your rank. You didnt derank. I say just let it be

craggy blade
#

@errant ginkgo Ikr

pale falcon
#

why would you report it today when you lost points on that date?

errant ginkgo
#

I guess he only checked now

pale falcon
#

decides to report it a week later

craggy blade
#

@pale falcon Because I didn't open the game and today I open the game and saw this

pale falcon
#

it looks like a bug

craggy blade
#

@pale falcon Reporting a week later is not allowed according to you right?

pale falcon
#

you didn’t actually lose that many points

#

according to your rating

quaint robin
#

any modes?

craggy blade
#

@pale falcon Ikr, I just want to say that what's wrong with my career results?

broken sierra
#

Alright alright let's not throw hands at each other over a game bug ehh

quaint robin
#

pls fix ping issues

broken sierra
#

@craggy blade my apologies for that, it's a bug and will be fixed soon

pale falcon
#

the staff members here aren’t developers, they aren’t going to get your points back

#

and they don’t have any contact with the developers

craggy blade
#

@broken sierra Sorry, but I didn't ask you so please don't interfere

quaint robin
#

in a first circle every matches ping up to 150-200 ple fix ping issue

errant ginkgo
#

Oh boy

ancient kestrel
#

Is there any link from which i can download whole game with updates?

errant ginkgo
#

Gentlemen, please be calm. This is a support channel, not nsfw furry channel.

pale falcon
#

take your discussions elsewhere

broken sierra
#

Woah edgelord calm down your horses

errant ginkgo
#

Lmao ikr

pale falcon
#

calm down your horses

errant ginkgo
#

Anyway, ping, bonus challenge, higher, why?

#

When I play in classic its normal

broken sierra
#

@errant ginkgo it's kinda a custom room so .....

pale falcon
#

occurs when the connection is unstable or when the signal is weak

errant ginkgo
#

I guess it connects to not just Asia servers

broken sierra
#

High pings are obvious in custom rooms

errant ginkgo
#

Although, all of the players are indo, malay, china, india

pale falcon
#

yes

errant ginkgo
#

Either way, thanks

pale falcon
#

because you have more enemies rendering in

broken sierra
#

All good

night cloak
#

where can i find my crew?

blazing saddle
#

The career results seem to be bugged, although I don't see it affecting your overall tiers. You can feel free to report it in #555492558428700682. @craggy blade

We do not deal with ingame bans here. All bans are justified, if you feel that it was unfair you can click the File claim button and wait for response. @regal skiff

night cloak
grizzled lark
#

There is an arrow right below the microphone button, @night cloak. You can find the crew option there.

#

And crew challenge will be available at the tab next to start button, @night cloak.

blazing saddle
#

@ancient kestrel You can download the whole game with updates from the official website.

night cloak
#

Thanks for your help

#

Why we get less points from now on

pale falcon
#

because you’re diamond

night cloak
#

But before up date I got decent points but now u hv to be top 25 to get points

pale falcon
#

you’re almost crown

celest shadow
#

@night cloak, the point system for ranks also includes your kill count.

pale falcon
#

so expect your points to decrease

blazing saddle
#

@night cloak Rank points algorithm have been adjusted since the 0.13.5 update.
Kill ratings get more priority than Survival ratings.
Also you get less points as your tier increases.

#

@pale falcon @celest shadow Read the support guidelines in the pinned messages.

pale falcon
#

don’t have to read them, we were here first, not interfering

night cloak
#

Thx for the help but I'm still it happy cos it's so hard to rank up these days especially when hackers kill u at the start and we lose like 40 points which takes 3-4 matches in top 15 to get

pale falcon
#

read the support guidelines please i want my promotion

blazing saddle
#

It is better you avoid interfering when staff is providing active support to avoid causing confusions.

night cloak
#

Also one more thing

ancient kestrel
#

@blazing saddle yup whole game

distant saddle
#

New update and more lag way

night cloak
#

This achievement is impossible

ancient kestrel
#

Ping me with lik

blazing saddle
#

@night cloak It is possible, but yes it is very tough to pull off. Keep trying :)

cedar ether
#

hello, i can't login without VPN...why after login with VPN and disconnecting it doesn't stop the game...i am from Bangladesh and everyone is facing this problem

blazing saddle
night cloak
#

I killed 15 between 2 rounds as in 1st round I became zombie at the start u cant kill 30 zombies in 1 match especially when everyone shooting same zombie and even if u do most dmg some1 will likely still ur kill

blazing saddle
#

@night cloak Agreed. Just take discussions to #pubg-mobile or #chat. Lets keep this channel restricted to support related questions only ;)

old remnant
#

Hacker his kd is 53
Ban him

night cloak
#

Report him through game. it's ez. @old remnant

old remnant
#

@night cloak i have report him
Please you also repirt him

#

Asia solo rank 1 is also hacker

brisk musk
#

I can not sign in to the foreign version because I accidentally logged in to the Vietnames versione

storm flumeBOT
#

Hello, @old remnant!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

blazing saddle
#

@brisk musk Go to the customer support of VN version and request for transfer of account to global version. They will assist you.

bitter turtle
#

There is a new glitch for scope hold

dusk sierra
#

Where is the armoury in the new update

reef dawn
#

Can some peeps do me a favor and play the new zombie mode and rack up as much damage as possible? I got banned for 10 years after my 3rd zombie match for some odd reason. Support won’t listen, then I found out someone else I was talking to the day before got banned the very next day playing it. More people need to get banned by whatever triggers it so the devs are aware lol, cause they are ignoring all my tickets.

storm flumeBOT
#

Hello, @bitter turtle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

blazing saddle
#

@reef dawn You cannot get banned for playing zombie mode.

reef dawn
#

Then I have no idea what they decided to ban me for.. but I think it’s very odd someone else got banned immediately after their zombie game too.

#

So I assume that’s what the problem is*

blazing saddle
#

Only repeated violation of ToS will trigger a 10 year ban.
Refer to faq 2.9 in #481198147478224896, @reef dawn

reef dawn
#

I’ve been playing since s4 and the 3rd game I play on zombies I get banned. Doesn’t really seem like a coincidence. I have read all the ToS

#

I haven’t violated any of their rules

blazing saddle
#

Then you can click the File claim button and wait for response, @reef dawn.

reef dawn
#

They close my tickets immediately like I said, so

#

Their support doesn’t want to help lol

#

This is why I’m asking people to look into it

blazing saddle
#

@reef dawn Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

reef dawn
#

I’m not asking for like actual assistance in getting myself unbanned. I’m just asking for people to play around with the mode and see if something like that happens to them. Like I said I read all the violations and never met any.

#

I am just hoping multiple people encounter my problem so I can actually get my account back, because otherwise customer support just ignores me.

red plover
#

hi .. my account got banned for 10 years and this is not fair bcz i didn't use any cheat , but i playing with guys who using cheat .. and they still play with ther accounts without ban , and just me got banned , there is any chance to unlock my account ? 😫

broken sierra
#

File claim @red plover

#

And now I'm pissing in me pants seeing that much people getting banned back to back

red plover
#

i did it by no one respond to me .. just bot chating .. 😦 @broken sierra

broken sierra
#

Try again and again and wait till they reply

red plover
#

ok i hope they respond and unlock my account .. bcz i have royal pass elit from season 4 to season 8 and i'm very sad to lose my only account 😦

reef dawn
#

They won’t respond, even in the unlikelihood you were banned for the wrong reason.

broken sierra
#

I getcha mate i getcha but staff here can't do anything you know, it's all upto CS.

pale falcon
#

the staff here aren’t developers, i suggest you don’t waste your time

haughty cypress
#

truth

eternal kite
#

Hi. Does anyone know how to turn off this floating bar? Its keep appear randomly on my gameplay and when it does my game start freeze cannot move or shoot until its gone. Im using ios beta 13.

glossy sable
#

Well I think it would be better if you asked Apple support for that, @eternal kite.

eternal kite
#

Dont you think its from pubg dev?

#

I dont know. This is new one. Before this it doesn’t appear

#

But before this it doesn’t appear even when im still on ios13

pliant cape
#

Hi, maybe someone can help mew. Since last update my friend sees everyone on spawn island in undies and parachute skins don’t load. What can we do about it?

glossy sable
#

@eternal kite That's definitely not PUBG, that's an iOS Beta thing.

@pliant cape Tell your friend to log out and use the Repair client option shown on the log in screen.

eternal kite
#

Ok then. Thanks for advice. I’ll seek assisitance from their support

pliant cape
#

The repair button has a different effect than deleting and re-installing app?

glossy sable
#

@eternal kite You're welcome GWloopyGok

Takes much less time, @pliant cape.

still notch
#

Ban! @broken sierra

distant escarp
#

does the tier protection go after playing 3-4 games?

broken sierra
#

Yo dancō @still notch

#

@distant escarp its there for a few days

glossy sable
#

@distant escarp Tier protection triggers 5 times when you're on the last rank of the tier ([Tier] 5) and one time every other rank.

#

How come you don't know that GWchadMEGATHINK

broken sierra
#

He is talking about the event, smh my head

distant escarp
#

thanks ❤ thats what im asking about @glossy sable

broken sierra
#

O.o

glossy sable
#

@distant escarp You're welcome GWjiangLoveHeart
@broken sierra :P

slender roost
#

Can someone help me to locate all the treasure in all map ?

glossy sable
#

The spawns are random, if you're talking about the Golden Compasses.

night cloak
#

@eternal kite i had same problem after the 14 version update.. The only solution worked for me was to revert back to ios12 and game has been working flawlessly since then..

eternal kite
#

@night cloak hi robin. Thanks for the info. So its confirm bug on the ios

night cloak
#

@glossy sable thats not ios beta thing.. I had been using ios13 beta since the start never had that bar.. It came just when i downloaded pubg 14.0 update so idk who is at fault.. This bar comes only in pubg and not in any other app.

#

@eternal kite yeah it is but until there is some patch from either side apple or pubg.. Only solution is reverting back to io12..

#

I did bring this issue day before yesterday here..

distant escarp
#

@glossy sable do u have any idea regarding ACE and Conq?

eternal kite
#

@night cloak hi robin. If you do have any solution for this issue (except downgrade ios) please do update me as im also struggle on this bad bug. Thanks bud

night cloak
#

@eternal kite i did not find anything
. Tried everything but nothing helped so at last took the plunge and downgraded to ios12.. However if u find anything do let me know because i loved ios 13 😂

eternal kite
#

@night cloak sure. I’ll let u know. I’ve already log issue on beta 13 feedback. Not sure if they will aware of it.

tepid stratus
#

wtfrip

rare scaffold
#

@night cloak it should be on their profile

worthy mica
#

@hope

alpine folio
#

@glossy sable

night cloak
#

Broken excuse of a game Net From WiFi is working fine but shows server disconnected within game have to restart each time to get connection back everything else Discord, Youtube etc working fine.

worthy mica
#

@haughty cypress

spring void
#

@night cloak 534058091067605013 this is your id

mossy hatch
#

My crate opening sucks
Please suggest me a the best country to open crates

haughty cypress
#

there is no best country to open crates @mossy hatch

spring void
#

@mossy hatch there is no such thing crate opening is based on pure luck and using vpn is not recommended

haughty cypress
#

and how do you prove that? @night cloak

#

just because you got lucky doesntmean everyone else has the same luck

#

logically it doesnt make sense in the first place

mossy hatch
spring void
#

@mossy hatch it has been reported you can go in #555492558428700682 and react with 👍 to upvote it

mossy hatch
#

Who like the new infection mode

spring void
#

@mossy hatch please ise #chat or #pubg-mobile and also delete these messages

#

This channel is only for support purposes

mossy hatch
#

Kkk

#

How to delete it

#

In morning I tried to play tdm but it started classic match😂

#

Will VPN use give u ban

spring void
#

@mossy hatch it is not recommended

#

@mossy hatch hold and press delete

#

Also as said earlier offtopic goes in #chat

eternal kite
#

@night cloak hi. I already know the issue. Its the 3 finger gesture new implement on ios13. You can try by open notes and 3 finger on it. However, there are no solution yet to turn off this 3 finger gestures

errant ginkgo
#

@mossy hatch vpns no longer work on pubg mobile.

#

they do, but its much harder to gain access to region locked events.

night cloak
#

@eternal kite nice

gilded citrus
#

Which setting controls iron sight gyroscope.

night cloak
#

However i turned gestures settings off so that should include every gesture irrespective of 3 or 4 fingers.. But problem was still there.. @eternal kite

umbral whale
#

My friend's account was hacked what he do now?

errant ginkgo
#

@gilded citrus i believe its gyroscope sensitivity. i do not think there is a way to change the gyro sens for one specific thing.

storm flumeBOT
#

Please read this channel's pinned messages for further information, @umbral whale:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
umbral whale
#

@night cloak thanks For telling me that!

night cloak
#

No worries!

hallow scroll
#

I am accidentally login on vietnam version now I want to transfer my account from Vietnam version to Global version , is that possible to change ? plz help me

spring void
#

@hallow scroll it isnt possible however you can contact VN version support

lucid lintel
#

Hello please help. Im about to link pubg account to another social media. But i can't find the button to link the account. Please help

spring void
#

@lucid lintel can you send a screenshot

lucid lintel
spring void
#

@lucid lintel dont know why it isnt available for you, are you using the global version?

lucid lintel
#

Yes im using it. But the old one i can link more account

wooden hemlock
#

Will HDR or higher graphic available on iPhone 6s Plus?

spring void
#

It is very unlikely to be @wooden hemlock

wind dock
spring void
#

As it has 2gb ram so we can consider hdr as an almost impossible setting

wooden hemlock
#

@spring void it’s said this graphic will available on your device soon but I don’t think so haha 😂

#

@wind dock is that Indian server event?

spring void
#

Yes it is for india and pakistan @wooden hemlock

#

India Pakistan independence event

wind dock
#

@spring void @everyone @wooden hemlock yes that was india n Pakistan server event

#

Permanent items? They said but.....

wooden hemlock
#

Exchange scrape is the best choice

wind dock
#

Have you read the SS

spring void
#

You can go to #chat for offtopic

wind dock
#

@wooden hemlock already done and alot more points i will got to redeem

#

@spring void reply me

blazing saddle
#

@wind dock are there any permanent finishes?

wind dock
#

Nothing but the photo i send they write you will get permanent item but nothing every item is limited time please change that some

wooden hemlock
#

Is VPN work? I want to check them

coarse lion
#

Guest login restricted?

small gull
#

Hi

rigid shuttle
#

I still haven’t recieved pubg update. Is it something to do with my ios version? I’m using ios 13 public beta 6

small gull
#

My pubg account has been blocked for 10 years becuase someone hacked my google account and misused it. I am a legit 6 finger pubg player and was learning solo vs squad to create a youtube channel plzzz help me bro. I tried to contact pubg from game,twitter,insta,mail but no one replied. Plzz help me bro. I built that account from my heart.

blazing saddle
#

@wind dock report it ingame for false advertisements :)

wooden hemlock
#

@rigid shuttle you should refresh update in App Store

small gull
#

Plz help krdo koi 🙏😭🙏

blazing saddle
#

@wooden hemlock Usage of VPN is strictly not recommended.

rigid shuttle
#

@wooden hemlock right, and how do you do that?

blazing saddle
#

@small gull Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

#

@coarse lion are you playing on emulator?

small gull
#

@blazing saddle
I filed claim but no one repleid since 4 days . Automatically the conversation ended. I started 4 conversation but no one repleid. Then what to do

rigid shuttle
#

I still haven’t recieved pubg update. Is it something to do with my ios version? I’m using ios 13 public beta 6

wooden hemlock
#

@rigid shuttle I go to Pubg Mobile on App Store and refresh page and then it’s change from Open to Update.

blazing saddle
#

@small gull Sorry we cannot help you in anyway. Don't bring ban related issues here.

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @small gull. Refer to #482111832669159445 for language channels.

floral edge
#

I have an issue, 60 days login achievement not working the counter stuck at 30 days

wind dock
#

Reported but never i get response on anything

blazing saddle
#

@floral edge The counter shows the maximum amount of consecutive logins.
Since the new achievement came with the new update, you must have missed a day of login which made the counter to reset but it still shows the maximum consecutive logins.

storm flumeBOT
#

Please refer to FAQ 6.2 in #481198147478224896 for further information, @wind dock. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

wooden hemlock
#

PUBGM should have clan war or something like 50 vs 50 (clan vs clan)

night cloak
#

You can suggest ideas through customer service in-game.

wooden hemlock
#

@night cloak ohhh ok

rigid shuttle
#

@wooden hemlock tried it didnt work. Still no update

small gull
#

Pubg is noob. They only ban small youtubers account. And crew challenge winner is hacker. It is happening since 3rd season. But no one is taking action. All are taking money from the host so hackers are not getting banned

storm flumeBOT
#

Hello, @small gull!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

small gull
#

Noob my id is banned without reason

blazing saddle
#

Stop bringing the same issue again and again, you were already answered appropriately.
You can take further discussions to #pubg-mobile or #chat, @small gull

dense flame
#

Can u help why tf i got 10 mins ban?

#

Got a 10 min ban without any reason?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @dense flame:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
vagrant onyx
#

@dense flame they might be a reason related to wifi connection

sturdy idol
#

@vagrant onyx i also got same type of suspension but now my region rankings i.e. duo wins is not showing.

waxen dew
#

@'ToRoiD I already turn off notch in my device settings but when open game tencent logo come that time notch was hide but when game open that time notch showing again..why that was happening

blazing saddle
#

@sturdy idol Contact the ingame customer support regarding this.
Connection terminated issues usually lead to rank freezing. You can get a better answer from the ingame customer support.

#

@waxen dew What device are you using?

waxen dew
#

@blazing saddle I was contacting to customer support but only bot reply i cant see any option their

#

@blazing saddle im using vivo v9 pro

sturdy idol
#

They told me to use repair client option from login page. @blazing saddle

blazing saddle
#

The notch issue is being fixed. They will push a hotfix for it this weekend. Refer to the screenshots in the pinned message, @waxen dew

waxen dew
#

@blazing saddle Notch display issue that was a glitch?????

craggy blade
blazing saddle
#

@sturdy idol We cannot helo you with issues that are not client sided. The issue you are facing is from the server side and only the ingame support can help you.

#

@craggy blade Clear game cache and redownload resources. Make sure device RAM is cleared.

waxen dew
#

@blazing saddle @'ToRoiD Notch display issue that was a glitch?????

blazing saddle
#

@waxen dew Yes.

#

Even I am facing it. Just wait for the patch to come.

waxen dew
#

@blazing saddle Please confirm when notch glitch was fixed

blazing saddle
#

Notch glitch should be fixed with the next hotfix.

waxen dew
#

@blazing saddle any date of next update???

blazing saddle
#

No confirmed dates. Refer to the pinned message, @waxen dew

rigid shuttle
#

I an not getting pubg update. Please help

storm flumeBOT
#

Please read this channel's pinned messages for further information, @waxen dew:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
waxen dew
#

@blazing saddle Gameplay also changed after0.14 update why this happen?????

blazing saddle
#

You can refer to patch notes of the update on the official website regarding the updates and changes ingame, @waxen dew.

karmic grove
#

How i can delete facebook and link it with twitter?

night cloak
#

@blazing saddle My friend was banned for 10 hours due to the failure of the connection but when he returned to open the account he found Rank Bronze

blazing saddle
#

@karmic grove You can link a maximum of two social media accounts.
It is not possible to unlink an account after linking it.

#

@night cloak We do not deal with ban related issues here. Contact the ingame customer support.

waxen dew
#

@blazing saddle it was confirmed that notch display issue fix after next update?!???????

blazing saddle
night cloak
#

Okej thanks

waxen dew
#

@blazing saddle ok thanks

#

@blazing saddle in game customer support not working when i goto chat..their only operator reply no executive supporr

#

Support

meager fox
#

Whenever I get these compasses in-game the ones in the event I don't find them when I finish the game . Like that I didn't find any. I tried sending in game support they didn't answer

waxen dew
#

@meager fox ingame support not anwer only bot reply

#

@meager fox im also frustated from ingame support

meager fox
#

I've been sending the last 5 months for different problems and no decent replies or no replies at all. All they care about is royal pass and money. Not fixing the problems and closing hackers profiles

clever rapids
#

they do close them but there are just to many hackers

floral edge
#

@blazing saddle thank you for your response

#

so now I have to wait 30 days while login daily until it pass 30 days to increase the count..

fervent garnet
#

My microphone does not work in the game. They write that I’m not very old, although I’m 18 years old.

wanton heath
#

The cheaters still work 😓😓

#

There are more cheaters than before

fervent garnet
#

that's what they write to me, To pratect our yourger users, we are unable to offer you the chat functions. We apologize for any inconvenience caused.

broken sierra
#

Not him, his teammate
Smh my head

barren prism
#

Hello, my cousin is having issues with updating hes game on play store

#

It restarted 2 times now (the update was 700 sosmthing mb/s)

cursive oasis
#

True that

blazing saddle
#

@barren prism Clear data of play store and try to update again.
If it still causes problems download the game from the official website.

fervent garnet
#

I'm of legal age 18 years old and my micro is dosn't work

hexed sinew
#

is tier protection over?

errant ginkgo
#

@hexed sinew after 5 matches, yes

hexed sinew
#

Ohh okk

errant ginkgo
#

wait what?

fervent garnet
#

Pls help meeee

#

My microphone is dosnt work

errant ginkgo
#

because you are underaged

fervent garnet
#

Nooo

pale falcon
#

grow up and then try and use it

fervent garnet
#

I have 18 years old

errant ginkgo
#

judging by the grammer i'd think otherwise

pale falcon
#

it’s grammar

errant ginkgo
#

soz

fervent garnet
#

I'm russian man. No English sorry

errant ginkgo
#

either way

blazing saddle
#

Avoid discussions here.

errant ginkgo
#

did you log in using facebook or twitter?

night cloak
#

@everyone how longer will be protection rating available ?

robust heart
#

im live

errant ginkgo
#

@night cloak after you trigger it 5 times.

#

it will last 5 times, sorry.

gritty harness
#

@night cloak Is there no Lucky Shop in the new update??

#

@blazing saddle Is there no lucky shop in the 0.14 update??

night cloak
#

@errant ginkgo thank you

blazing saddle
#

@gritty harness Nope, i dont see it anywhere. But i cant confirm.

fervent garnet
#

I using facebook

night cloak
#

hi guys, last night my tiers got reset to bronze 5 from conqueror. the game kicked me out for 10 mins for "data error" reasons then when i logged back in my ratings were reset to 1200 from 4400. Does anyone know what I can do to fix this?

errant ginkgo
#

check your facebook details

#

your birth date, etc

rapid sphinx
#

@night cloak this means that you are banned

night cloak
#

I am able to log in and play like usual though...and only one server ratings were changed. the rest are the same as before

brave merlin
#

Try with better internet after given tine

glossy sable
#

@night cloak Please refer to the corresponding pinned message, Data Error with your Client.

#

It's a suspension, be careful, next time might be a ban.

night cloak
#

why did i get this suspension though?

dense grove
#

@night cloak it's waring next time you will be permanently ban

rigid shuttle
#

I still haven’t received pubg update. Please help

night cloak
#

I received no messages for "suspensions" or a "ban"

dense grove
#

@night cloak your id is not banned

#

Its warning

#

@rigid shuttle uninstall then Install bro

night cloak
#

but I haven’t done anything to get suspended.

#

my stats are still there

#

I tried to install the game for peace, but it appeared in the package installer "App not installed" Can anyone help me?

dense grove
#

@night cloak its take some timethe. You can play

#

You are id is ban for some time

spring void
#

@night cloak we only provide support for global version

dense grove
#

@night cloak its not banned permanently

spring void
#

@night cloak you had a data error , follow the pinned message so it doesnt occur again

night cloak
#

@spring void yess I did ! thankss

#

also I dont know why I would get banned. Surely its a glitch or a bug?

bold siren
#

It is explained on the pinned message, @night cloak.

dense grove
#

@bold siren hello

bold siren
#

Hello, how can I help you, @dense grove?

dense grove
#

No i don't want help @bold siren

#

@bold siren thanks for your support

bold siren
#

Then refer to #pubg-mobile & #chat for discussions, @dense grove.

dense grove
#

@bold siren ok

night cloak
#

@bold siren Will I be able to get my ratings back?

bold siren
#

I do not think so, @night cloak.

glass jacinth
#

Hello respected Sir/Mam my the UC which I get from royal pass has been deducted with a notice in my message. It is because of panelty.I don't know about it please help me with it any please tell me the way to stay away from it.So that I am able to buy uc.If it is because of my mistake please give pardon to me. please help me by giving farther information about it. Thanking You 🥰🥰

spring void
#

@glass jacinth can you send a screenshot?

still nexus
#

What is this???

spring void
#

@still nexus most likely a bug or you are removed for a tournament you registered for

#

I believe it is a bug because i see this too without registering for a tournament

dense hedge
#

Same with me here

still nexus
#

I never registered for any tournaments

#

If you don't khow properly don't tell wrong information please @spring void

shrewd cairn
next spear
#

Where I can report a hacker

shrewd cairn
#

What's this my game doesn't open this will not load

#

Yes I installed new update rn then I saw this error and I reinstalled this game of 2gb then same error comes

rare scaffold
#

@shrewd cairn are you from Bangladesh

shrewd cairn
#

Wow if my game doesn't come today I will never play this game cuz tommorow is Sunday so

spring void
#

@still nexus which part of this is a bug is not proper?

rare scaffold
#

which city? @shrewd cairn

shrewd cairn
#

Not here #chat

#

Delete ur messages rn

rare scaffold
#

ok, make sure that your city hasnt banned the game

#

@shrewd cairn ^, also why not here why there?

spring void
#

@shrewd cairn dude he is a staff member he is asking to give you a better answer

shrewd cairn
#

Oh OK

#

Btw I don't care if he is leader of this server also I just need solution for my device

glossy sable
#

Well if you don't answer he won't be able to help you

shrewd cairn
#

@NF Gaming#6871 ok

topaz crane
#

Sometimes when i scope in my player model aims at ground

#

Please help me
This got me killed Manny times 😭

spring void
#

@topaz crane i cant understand what you mean can you provide a screenshot or video?

rare scaffold
#

@shrewd cairn so...is there is any ban in your city?

supple gulch
wind owl
#

Hey guys I have one question why I can’t submit registration PMCO? Thanks fot answer 🧡

candid finch
supple gulch
#

I am on HD but everything is pixelated

candid finch
#

im stuck on 30days for this achievement.. while a lot of other people have it already

rare scaffold
#

@supple gulch did u used gfx tool?

wind owl
#

Please someone answer 🙏🏻

rare scaffold
#

@wind owl what does it says?

wind owl
#

I can’t submit registration PMCO why? I fill all questions

candid finch
#

cough games trash

rare scaffold
#

@wind owl what error do you encounter?

formal kayak
#

Where is new lobby and vector

wind owl
#

Nothing I filled all space successfully but when i push submit nothing happen despite all success

shrewd cairn
#

No

rare scaffold
#

@shrewd cairn are you using VPN?

shrewd cairn
#

Nope @rare scaffold

rare scaffold
#

@shrewd cairn are you playing on phoenix OS?

storm flumeBOT
#

Hello, @next spear!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

supple gulch
#

@rare scaffold what?

glossy sable
#

What's your phone, @supple gulch?

glacial bramble
#

@night cloak

night cloak
#

Hi

glacial bramble
#

Hello

glossy sable
glacial bramble
#

@night cloak hello, my friend need help

night cloak
#

WHAT?????

bold siren
#

What does the ban notice say, @night cloak?

night cloak
#

Date was changed

#

Data error with client, but Im not change data or any file

shrewd ether
bold siren
shrewd ether
#

What about mine? @bold siren

outer zinc
nova helm
#

Can someone help me

night cloak
#

@bold sirenbut i used dns changer but game banned me

nova helm
#

I just want to know one thing

#

Please help me, I have been trying to get an answer everywhere

supple gulch
#

@glossy sable 6s

#

Iphone 6s I tried restarting the game and its fixed now

idle thorn
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Me and everyone I play with has been having the same glitch when Parachuting we drag across the ground or stuck in the ground for more then 15 seconds after landing this has been going on for at least a month

night cloak
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Bug Report: Game stuttering on TDM

nova helm
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I want to know what is a companion

spark agate
shrewd ether
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Can anyone help me with event is not open yet😭

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@spark agatesame I play in Vietnam version

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@spark agatei think u used some website which tells free outfits and skins and gave ur details

spark agate
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@shrewd ether what can I do now

shrewd ether
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Download pubg VN from here u can continue playing in that

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Same happened with m and I play in pubg VN now

spark agate
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So I can never play in normal version again ?

shrewd ether
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No

spring void
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@idle thorn this likely happens due to internet issues

spring void
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@outer zinc are you on global version

outer zinc
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yes man

spark agate
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@shrewd ether how do I get back to global version ?

spring void
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@shrewd ether so what is the issue? Remember we only provide support for global version

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@spark agate short story you cannot

outer zinc
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@spring void pubg mobile lite version

shrewd ether
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@spark agate no pubg VN is good too

spring void
shrewd ether
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@spark agate u can't return

spring void
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@shrewd ether you can head to #chat to talk about vitnamese version

shrewd ether
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@spring voidthis is pubgm support right . Not pubgm global

storm flumeBOT
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Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

spring void
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But this is for global version of pubg mobile not for VN version they are conpletely seprate games @shrewd ether

idle thorn
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@spring void for a month and Im running 20MS and 130mbs and everyone I play with on NA has had the same problem

shrewd ether
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I am not discussing about it I just said him to switch to vn and gave screenshots and it's closed @spring void

spring void
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@idle thorn by the bug you mean when you parachute your parachute keeps on sliding? Right? That would be due to internet lag, you can try repair option from login page

idle thorn
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Alright I'll try it again

shrewd ether
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It's coz of ping issue or global lobby @idle thorn

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When less players are there from ur region in particular mode or map, u get matched to international players , even ur ping is normally 40-50, in global lobby it keeps fluctuating. Sometimes even there is high ping it shows low coz of glitch . So ping is problem @idle thorn

shrewd cairn
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Help me with this it keeps loading nothing happens pls

shrewd ether
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Clear cache

shrewd cairn
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Today is my only day to play tommorow I will be busy

shrewd ether
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I faced it once first clear cache if I doesn't work clear data

spring void
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@shrewd cairn are you using any vpn/dns changer

shrewd cairn
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Yay now I can play @shrewd ether ty but it takes long time to load slowly it loads then it comes

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And I don't use vpn

jovial wolf
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Any mods here i need some help regarding the pmco fall split registration

digital cliff
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Actually, I didn't get the new outfit from achievements bestial instinct set and I'm logging in daily? What to do ?

drifting lark
open oracle
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So we played our 15 matches of PMIT but one of our teammates have the flag of another country and one of my friend is saying that u guys can be disqualified,
Is that true??
Please anyone know anything then let me know 🙏

blazing saddle
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@drifting lark What does it look like? A tank I guess 🤔

drifting lark
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Come on, you know what I mean. Is there any reason it appears, will it be a new vehicle or something?

blazing saddle
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Nope. It is just there as an unusable asset. @drifting lark

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Oh maybe they are teasing something for the future? Who knows? Keep an eye on #news for the upcoming events, @drifting lark.

gilded citrus
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I was playing death match, i dont remember exactly if i died or not but i some how respwaned in the enemies base . I dont think they see me and im sure my wifi is good.

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Also i cant move.

storm flumeBOT
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Hello, @gilded citrus!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

manic glen
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Plz Help Why I Am Not Geting Jinxed Where I Opened 83 Crates !! Aa Shown