#questions

1 messages · Page 552 of 1

soft compass
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@blazing saddle my acoount not ranked just ace

blazing saddle
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@night cloak Yes you will be able to.

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@soft compass Does it show 'not ranked'?

soft compass
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@blazing saddle yes

blazing saddle
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It is currently confirmed as a bug, wait for them to patch it out, @soft compass

night cloak
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Currently going through a mountain pass, will download when I have a better connection.

blazing saddle
soft compass
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@blazing saddle how long will we wait until your score was 5200

night cloak
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Aight, here goes.

ember robin
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I’m experiencing INTENSE lagging I’ve never experienced before; I’m unable to jump from planes, only follow; it will take several seconds to equip new guns, jumping and opening doors will take me up to five seconds; incredibly hard to pick up ammo; and when I start running I’m often placed back where I was 4 seconds ago, which is fatal when all my teammates are dying. reaaally bad, almost unplayable

blazing saddle
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@soft compass We have no other public information related to this issue, kindly be patient.

mystic totem
night cloak
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44 megs seems a little low.

mystic totem
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TDM is unplayable

lime juniper
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Please note that we are players just like yourself, @small gull. There is no way we can assist with account suspensions.

I am sorry that it took so long to reply, @vestal frigate. Are you still experiencing these difficulties?

We are sorry to read that you have experienced these technical issues after the update, @hollow cloud. The developers are aware of most of this by now and working on releasing a patch that will correct them.

blazing saddle
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@night cloak That is just the apk, once you install it do not open/run it.
After installing just click done.
Then go to file manager and restore those files you backed up to their original location.
Then restart the phone and open the game.

night cloak
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I ran it, can I still restore?

soft compass
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@blazing saddle can i be a conqueror this season

night cloak
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@soft compass only if the algorithm is entertained.

blazing saddle
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@night cloak um.
Wait don't restore it now, first go to those locations and delete the folders with similar names (if you find any)

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@mystic totem What is the issue in the video?

night cloak
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Okay, then what?

mystic totem
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I play tdm and I get stuck in one place

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I shoot it goes away but 2 meters later happens again

blazing saddle
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@night cloak If you are done deleting then you can restore those files.
Make sure after you paste those files to their original location, they have the same name.

mystic totem
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It’s just frustrating

blazing saddle
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@mystic totem Go to device settings and clear game cache. Then open game redownload resources and see if it gets fixed.

night cloak
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It's saying folder in use for the obb, other folder was fine.

blazing saddle
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In the obb folders make sure there is no other folder with the same name, @night cloak

gritty glade
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What Is PUBG RESOURCE PACK? 394 MB File?
For What? I downloaded it successfully but Don't know what is this.

blazing saddle
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What is the location of this file, @gritty glade

night cloak
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Will it be okay as a file and not a folder? Do I run it?

gritty glade
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@blazing saddle

OPEN PUBG GAME APK > settings > Download > 394 MB File

blazing saddle
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@night cloak In the obb folder there should be a folder called com.tencent.ig and in it should be the file.
Only then the game will detect it.

night cloak
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Do I have to replace the folder? I only copied the file because the folders had the same name.

blazing saddle
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@gritty glade It has the necessary resources for the game to run smoothly after the update.

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@night cloak If there is an empty folder with the same name just paste the file in it.

gritty glade
night cloak
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Okay, folder is replaced, and files are restored.

blazing saddle
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@gritty glade It has certain images/data which ensures that the UI of the game is smooth. It is up to you if you wish to download it or not.
Not downloading it will just save up your device space.

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@night cloak restart device and start game

naive mica
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Why does the game crash whenever I enter spectator mode to watch my friend's match? Didn't happen before the update. 😕

blazing saddle
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@naive mica Maybe corrupted files, go to device settings > clear cache and redownload the game resources.

naive mica
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Will do that. Thank you.

night cloak
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Soab, didn't work.

blazing saddle
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Still asking for storage permission? @night cloak

night cloak
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Yeah.

naive mica
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Spectator mode is fine now. Thank you. pubgchickendinner

blazing saddle
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How much free space do you have in your internal storage, @night cloak?

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@naive mica 🎉

night cloak
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16 gigs my guy.

gritty glade
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So many bugs and glitches after 0.14.0 Update.

Control can't same in gameplay and in Reality in settings...

System UI space error, vehicle invisible, vehicle tyre glitch

blazing saddle
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Are you sure it is the Internal storage ? @night cloak

night cloak
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It's in SD storage.

atomic wagon
night cloak
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Should I switch it?

blazing saddle
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...

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@night cloak The game stores all the data on the Internal Storage not the SD.
The game has nothing to do the SD storage.

storm flumeBOT
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Hello, @atomic wagon!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

night cloak
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Hold on, I'll try switching from SD.

atomic wagon
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@blazing saddle on my phone, it was

night cloak
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How do I update the game? It usually updates automatically whenever I start the game. I’ve tried repairing the game an also logging in and out several times.

blazing saddle
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@night cloak So you pasted all the files in SD?

night cloak
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No, internal.

blazing saddle
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@night cloak Then what do you mean by 'I'll try switching it from SD' ?

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What does 'it' refer to?

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@night cloak Do you mean the 0.14 update?

night cloak
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My device lets me move apps to the external sd to save internal space, guess that wasn't good for the game. Wasn't a problem until now.

blazing saddle
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@night cloak PUBG Mobile should always be on Internal storage, even all the files should be on Internal storage.

night cloak
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I’m not entirely sure. Whenever I try to request to join a friend’s squad it says that my game is outdated and that I need to update it in order to play with them.

atomic wagon
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What is challenge?

blazing saddle
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@atomic wagon What event is this?

night cloak
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Whoops, moved, gonna test now.

tiny thistle
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@storm flume Why removed Server VPN change from pubg???

blazing saddle
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@night cloak Go to play store/app store and update the game.

atomic wagon
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That's what I am asking it showing everytime I started a classic match

blazing saddle
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@tiny thistle VPN usage is strictly not recommended.

night cloak
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Nope, what happens if I reinstall and link to play games?

blazing saddle
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@atomic wagon Does it prevent you from playing any game?

tiny thistle
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@blazing saddle It just for offers benefits

blazing saddle
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@night cloak You can try it.

tiny thistle
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We are paying so much money and get nothing

atomic wagon
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No, but what is it?

ember robin
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Hahahahah couldnt reload my gun after shooting an enemy 4 times with a shotgun, got killed by an effing bot

night cloak
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Alright, see you all on the other side.

blazing saddle
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@tiny thistle It is not recommended as we don't know how the strict anti cheat system will detect the VPN as.

fallen anvil
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Lol the guy who won giveaway has left server

blazing saddle
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@atomic wagon I have no clue. I'll let you know if I find any information regarding this issue.

atomic wagon
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@blazing saddle ok thanks

tiny thistle
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VPN is not restricted by pubg since we asked customer service about it and no ban for using it , it was not cheat just gaining some offers from another country they removed this theory

blazing saddle
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@fallen anvil This isnt the correct place for such discussions, move to #chat.

night cloak
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Get him the hell out of here. Get out.

blazing saddle
worldly dawn
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Where is the character system for tdm

night cloak
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@worldly dawn not available yet.

worldly dawn
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Why

night cloak
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@worldly dawn probably same reason we don't have canted rds.

long rivet
night cloak
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@long rivet For app purchase, not in app purchase.

long rivet
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@night cloak thats sad

night cloak
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@long rivet eh, rules are rules.

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Why would I need to backup the internal files? Hopefully my Google account stores my stuff, if not, what can we do?

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I take loads of screenshotsof my stuff.

blazing saddle
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Umm. I told you to backup files so you don't have to waste your data to download them again, @night cloak

cedar vine
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Hi can someone help me?

storm flumeBOT
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Hello, @cedar vine!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

cedar vine
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I play on an iPod touch 6 and it won’t let me on??

night cloak
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Downloading the game isn't a problem for me.

blazing saddle
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Maybe it will be supported at a later time, cause it is there in the list of supported devices. Just be patient, @cedar vine

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@night cloak Lol, should have told me before, I would have told you to reinstall it from play store itself.

night cloak
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Oh okay, welp, here's to unlimited data 👌 .

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Sorry, but I guess it's part of the job, hope you're paid well dude.

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Either way, you're doing the lords work. Hope I'm not blaspheming.

blazing saddle
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It is voluntary work :)

night cloak
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It's taking a bit to load.

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Just loaded, everything is fine. @blazing saddle keep doing what you're doing, and have nice day.

blazing saddle
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:)

jaunty acorn
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Please focus on the bugs and build a security system which can't be beaten by the hackers. It's my humble request to the PUBG developer team. Your game is one of the best games in the world and my most favorite. Don't let it be the worst game of the world. Please! please!

blazing saddle
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@jaunty acorn You can help out the developers by reporting the bugs and hackers ingame. Every report is important for them.

night cloak
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I nedd help

storm flumeBOT
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Hello, @night cloak!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

night cloak
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The royal pass mission that u need to land in pochinKi 3x times wont complete

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After ive done it 5 times today

blazing saddle
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@night cloak Does it say you have to land on top of any building?

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Are you sure you are doing it in classic matches? @night cloak

night cloak
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Yes land on builsing 3 times in pochinki

north mortar
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i can't download PUBG VN onWebsite @lime juniper

night cloak
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Yes i did it in classic

steep swan
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Yup Mostly Hackers High Crack Apps Developed By Hackers And They R Paying For It.So They Can Get Back Latest Hack Soon After Update.I Always Facing Hacker In Every 5 Game But ThankGod Mostly I Saw Them In Lobby And Exit Match Quickly.

night cloak
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I even completed the kill 2ppl witu m762 but this one mission wont completed

jaunty acorn
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I do report them but noone ban them. I have reported some hackers like 8 times even my friends has reported them. But, still they come in matches and kill us with magic bullets and aim bot.

storm flumeBOT
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Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

night cloak
blazing saddle
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@jaunty acorn It takes time for the system to review each and every report individually since it receives too many reports everyday.

night cloak
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I need the rp to reach 60

cedar vine
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Dude just land on different buildings

night cloak
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Wow as if ive not done that

steep swan
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Try to do timorrow bro sometimes it happens i also faced this bug last week mission but its solved next day..

night cloak
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K thx

maiden trout
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Clear the games cache, repair it and restart ur phone @night cloak. Try that

north mortar
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i can't download pubg vn on website plz help me

maiden trout
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Vn @north mortar?

north mortar
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vietnam

storm flumeBOT
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Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

maiden trout
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Just about to say that^

north mortar
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wtf sriously

blazing saddle
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Yes, seriously.

steep swan
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I have so many videos of hackers they can easily catch hackers eith our co-operstion bcz mostly ppls record video when they killed by hacker but your in game reports don't have option to get recorded proof.if they add this option then they can easily capture using high cracked.

jaunty acorn
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Look at this picture.... You know...There are so many hackers who are in the top 100 list of Asia server. Some of them has 36 KD, some has 46 but still you guys don't ban them... why?

storm flumeBOT
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Hello, @jaunty acorn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

maiden trout
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@steep swan report them in game, they will be taken care of after a while

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@north mortar this is for the global version of the game, not the viatnemese version, we cant help you

blazing saddle
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@steep swan check dms.

maiden trout
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So please do stop acting like we are not trying to help you

jaunty acorn
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I don't know what should I say... I'm speechless. Actually, there is no solution. You guys will just say to report them, and they will keep killing us. It would be better for us to play something else. Thanks for the support by the way 🙏

steep swan
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Next Time I will try to send Video proof To In Game Support If Possible.If Not Then Not other Best Way To Catch Hacckers.Who Using Highly Cracked Hacks

stray dome
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Y am I lagging on PUBGm I getting 900+ Ms I wasn't lagging before the update

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@modern gale @flint garnet

modern gale
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I believe that as game updates are common, it can fix from a few days, @stray dome.

stray dome
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Ok

night cloak
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I am lagging on 24ms nice update for low end devices

placid cobalt
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Look at the video please !

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I sending

dawn elbow
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Hi, anyone got a chatban so far?I just got a one day chatban for like no reason, played a few zombie matches then i playet one with my friend and i couldnt write, nor ping enemies ahead and stuff. I dont play with strangers so its not the reason. Maybe someone reported me in zombie mode? But its strange since i was fully quiet in all those few matches. Weird..

wheat stirrup
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I end up screwed by a cheater named "VexV2" today.. it's kinda annoying how easily they start cheating after every update 😓

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@placid cobalt you could report them for sure dude.. they have given an option to report players using bugs to cheat..

maiden trout
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Just report them, @wheat stirrup nothing can be done right now

wheat stirrup
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@maiden trout well, I did that few times through some accounts 😅

pearl heron
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Guyss pease help me

maiden trout
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Did you download the resource pack ? @pearl heron

placid cobalt
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did not understand what you want to say? we improve our character with our labor, but a group of people steal our labor from us with cheating. The trick should be absolutely blocked! our efforts are wasted.

pearl heron
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Yeah

wheat stirrup
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@pearl heron I too have a k9 skin like this 😅😅.. anyways it's time limited, and that makes me feel better 😅

maiden trout
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You don't seem to understand that cheaters are not as easily banned with a point and click @placid cobalt

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It takes a while, especially when they can just make a new account

pearl heron
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@wheat stirrup is there anyway to fix it ?!

thorny fiber
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Hi, If I get 10 years ban for no reason, What can I do ???
Please Help, I play this game since season 1.

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No hacking or stuff like that

cosmic gazelle
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Pubg's point system is nonsense..I get 10 15 kills and I win the game with good amount of overall performance and still getting 16 points that too in Diamond 1,If I reach Crown and Ace then how m I suppose to push?(in Solo)

wheat stirrup
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@pearl heron I'm not sure about it.. I guess the update has to do something with that.. I got that skin before update, and after maintenance it might have got disabled I guess

pearl heron
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@wheat stirrup thank you bro

wheat stirrup
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@thorny fiber I lost my account too.. I believe they've banned me since I had my device rooted.. And I tried claiming my account back, but it never happened

pearl heron
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Pubgm is really had a bad custumers

thorny fiber
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The official emulator is rooted @wheat stirrup

wheat stirrup
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@maiden trout actually they're not cheaters.. they're exploiters.. and many YouTubers do that without any suspensions.. they should be suspended for few days, so that no one tries exploiting bugs to get advantage

gritty jacinth
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What's in the optional resources pack download?

thorny fiber
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Tencent gaming buddy (game loop)

safe elbow
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@wheat stirrup Those are still cheaters

wheat stirrup
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@thorny fiber I don't know why they banned me then😅😅.. anyways that happened in season 4,and I had nothing with that account 😅

fervent apex
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😕

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I restarted, redownload. And it doesn’t seem to let me get in

trim ravine
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pubgm_LUL bad WiFi

fervent apex
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It’s not my WiFi

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I restarted my router, it’s still the same

trim ravine
wheat stirrup
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@thorny fiber dude, trust me.. they'd never ever give our accounts back.. they'd just say, "we can't reveal the reason for the ban due to security reasons" and "we could never give ur account back due to security reasons" in their every mail😓

fervent apex
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pubgm_this pubgm_omg 😁

safe elbow
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@trim ravine pubgm_kappa

fervent apex
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Am I the only one getting it?

crimson valley
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My screen doesn't work properly with the update. I have a pixel 3 xl and use notched settings but it's cutting off half my icons... Tried rounded and was worse.

fervent apex
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It let me wait at the “checking for update” screen for 5m n it tells me my connection it’s not working

wheat stirrup
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@crimson valley my friend said he had the same thing, but I think he told me that it got fixed by itself

crimson valley
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@wheat stirrup ok, thanks. I'll wait a bit.got pictures of it.

thorny fiber
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That's why players play with hack.
Cuz pubg mobile ban their accounts, then these players create new accounts and play with hack cuz they lost their accounts for no reason.

dire quail
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Yeah

cosmic gazelle
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My Dacia Skin is not visible in game..my dacia just truns into blue from yellow,not showing me the actual skin

velvet bone
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Ban hackers please.

night cloak
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Sooo many bugs after the update. Wtf is this

kindred acorn
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Where is new companion and free Victor best?

worldly plume
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@night cloak yeah i agree

rain wraith
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Why does this happen to me, when I use 3 fingers at the same time? and the gun stop shoting

dawn elbow
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@crimson valley Its probably because the notch is like 1,5x thicker than the average. It tries to push the icons to the left but not enough.

crimson valley
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@dawn elbow possibly. It's a known bug. It's all over Reddit.

stuck cairn
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So many bugs

kindred hedge
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Hello there can anyone tell how to get M416 style joker m416

runic wagon
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Wassup

jolly furnace
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I opened 20 classic crates but didn't get anything

prime steeple
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Feedback : The achievement that requires people to login consecutively for 60 days is bugged

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like when is the starting date that its starting to count because i only have 32 somehow and some people are already at 60 days and got the outfit

hearty urchin
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Um i cqnt get the update i need help

storm flumeBOT
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Please read this channel's pinned messages for further information, @night cloak:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
vital sluice
runic wagon
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@vital sluice ok

fervent apex
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My WiFi’s fine, idk why it’s not letting me in

velvet mulch
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Hello dear developers. I have a problem, my account has been blocked for reasons unknown to me. I did not use the GFX Tool and did not play with the cheats. Could you help me? The game nickname ÇookieÇŁĄY, id-5161112948.

lapis quarry
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Any claw user here facing touch recognition issues?
Like my 3rd finger's touch isn't getting recognised.
Like if I shoot + peek/scope + finger drag for recoil control. The finger drag isn't getting registered and the gun's recoil cannot be controlled.
I have to raise my 3rd finger, then again touch to control recoil.

This issue didn't exist before!
Please help

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@rain wraith I guess we both are facing the same issue

eager parrot
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I have some problem in my pubg account

clear siren
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@baby shark i have the same kind of prob

tranquil condor
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I have 2 glitches in this update

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The screen control is so slippery and I just found this glitch in TDM

stoic orbit
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My iPhone is current with the 0.14.0 update but ,y iPad Pro isn’t, is that why I am not able to collect the update reward??

sudden pike
radiant raft
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Is the awm in tdm now??

worldly plume
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When does the crates for the new AKM seven seas comes out?

limber meteor
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@radiant raft yup

radiant raft
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Ok

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Thank u I was lost for a sec

night cloak
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I don’t think my graphics are supposed to be pixelated like that

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Is it device based?

ocean crater
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Yeah

night cloak
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Because I have high graphics

ocean crater
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Maybe the update reduced the resolution on some devices

misty holly
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Wow your skin

night cloak
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Yep

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Is there a way to fix the red

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Res*

ocean crater
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Nope, just wait for an update that might fix it

night cloak
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I’m thinking about switching to Fortnite if there is no update that fixes this :/

ocean crater
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or if it doesn't get increased in the next few updates, maybe they decided that your device is too slow already to handle high-res and they had to reduce it so it can still handle PUBGM

night cloak
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Also there’s another bug where players name tags and numbers float couple meters above players head and a looting bug

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Oof I’ll wait a bit if not time to move to victory royales instead of winner winner chicken dinners

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Chicken dinners feel WAYY better than a victory royale

ocean crater
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Can you enable anti-aliasing in your device though? It might help smoothen the pixellated edges for now.

night cloak
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Naw 😦

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Sad now

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Anti aliasing is not on my device I have an iPhone SE and I run on high graphics tho 🤔

toxic lichen
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How can i change my account region

worldly plume
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When does the crates for the new AKM seven seas comes out?

night cloak
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lol this version its sheet and have many bug and still have cheaters and hackers ez mobile mobile

coarse swallow
#

I mean .. invisible three wheeler is smth else 🔥

azure anchor
#

Anyone else having high ping since update? Before I get under 30ms on na and now I don’t get anything under 150ms

night cloak
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So the notch issue is still a thing, wow

haughty cypress
#

maybe its gonna be permanent UwU

lavish idol
#

really? after update or patch, bugs still persist as well has those cheaters? then this gives me a reason to not play for couple of months and just daily login then quit and play other games

night cloak
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@lavish idol Facts

haughty cypress
#

im surprised that anyone would even have expectations for bug fixes lawl

night cloak
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@haughty cypress Shame on us lol

lavish idol
#

so anyone here still encountering chinese hack squad or solo chinese hack player on any match be it solo duo or squad?

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i havent played for like 1 month cuz i pretty much stop playing in the beginning of s8 or at least taking a break for couple of months

weary cosmos
#

bug bug bug!!!😡 😡 😡

when bug fix update ?????

solemn yacht
#

instead of banning their acc ban their ip so they can ever play again

lavish idol
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or be like in pc version, ban mobile software system thing

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mobile hardware ban

crisp quarry
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Hello

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I know this might be weird

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But I have a problem

rare scaffold
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What is it?

radiant swallow
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This is the main problem behind login issues in Bangladesh. Even game is playable sometimes. But game map can't be downloaded. That's why everyone facing login error. I think map download is blocked in Bangladesh. This problem isn't solve after new update. Solve this problem ASAP.

nocturne forum
#

Same problem here

coral maple
#

Thank you pubg this is the best update ever 👍

plain fossil
night cloak
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Feel like they should take down asia server to almost completely stop hackers and you know team killings I don’t mean to be racist or bias but face facts it’s mostly in Asia

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It's 1.9gb update @plain fossil

plain fossil
#

Oh

night cloak
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If tencent wants players to come back and if they want the game to grow take down Asia :/ I’m thinking of leaving because of more than just hackers

plain fossil
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Thanks for the info. @night cloak

night cloak
#

yw

runic wagon
#

I'm very pissed i glitched out and got killed

errant ginkgo
#

why don't vpns work anymore? :/

haughty cypress
#

cuz devs are worried you'll use it for cheats @errant ginkgo

errant ginkgo
#

huh

runic wagon
#

I hlithed into the xombies shield couldn't kill him for some reason and stayed there till i gotndowned an then died

haughty cypress
#

well every zombie mode gets boring quick anyways

runic wagon
#

This game not only was i winning but my teamaye died and t game consyantly laggs an kills my phone with its batter drainging powers

errant ginkgo
#

i feel bad for youtubers like techno bytes and charizardfreak

#

theyve been screwed over because of cheaters

elder crane
#

What is going onpubgmt_2

broken sierra
#

Wat

#

WAT, a snowmobile in erangel?

verbal flame
#

Not so long ago, I emailed the PUBG Mobile developers of an issue I’m facing.

#

Apparently now my device is no longer supported by the game. After months of playing & as per the new Infection Mode update, the game says my device can no longer be supported by the game.

broken sierra
#

Unlucky

#

Buy a better one

#

That's the only option you have

verbal flame
#

I mean, the developers DID say they were trying to bring the game to “ low-performance “ devices. And that my issue might be solved later on.

elder crane
#

Haded to delete apps to get storage

haughty cypress
#

i wouldnt trust the devs with anything @verbal flame

verbal flame
#

How later, I don’t know. But I’m sure it’s gonna be a long time.

elder crane
#

Getting new phone tho

shell garden
#

I keep getting insane rubber banding glitch where I can’t move for 5 seconds

velvet vault
#

Have they fixed the notch issue? Will there be one? I couldn't play the game yesterday because all the controls are messed up.

haughty cypress
#

nope @velvet vault

shell garden
#

I’m running in place

velvet vault
#

Aah i regret buying a phone with notch now.

broken sierra
#

@elder crane what's up with your graphics? You using gfx??
Make sure you don't come here saying my account got banned, I'm all clean didn't do anything i promise.

normal fulcrum
#

What's in resource pack?

broken sierra
#

I'm taking a screenshot for later on

elder crane
#

Lol wym

#

My graphics are trash super low

normal fulcrum
#

You can't get that low graphics without gfx tool as game doesn't have that feature. I know it coz I myself used gfx tools once

broken sierra
#

Your graphics are lowest than the lowest, and its impossible to reduce to that low via ingame settings

normal fulcrum
#

@night cloak What's in resource pack?

elder crane
#

Im not using no gfx

#

Idk even know what it even do

broken sierra
#

Every person who used gfx or bugs or other stuff are getting banned and they hop on saying im all clean, like hahah give me a break

#

@normal fulcrum its the extra stuff for rich gameplay

night cloak
#

kind of visual pack of clothes ,guns , etc ..u need to download resource pack to see certain outfits etc

elder crane
#

Nah

#

I dont use it

normal fulcrum
#

So how will it effect the game?

waxen tide
#

anyone know why its suddenly impossible to queue into a solo FPP match on the EU server?

normal fulcrum
#

@elder crane It's fine. But if you use it and you get ban, don't come here saying you're all clean

night cloak
#

It just reduced the size of game. It's like you don't download the maps you need .

normal fulcrum
#

What I want to know is, will downloading that pack reduce rendering time in game?

elder crane
#

Lol no reason to ban me im over here still struggling to get out of diamond ll been stuck for 2 weeks already

normal fulcrum
#

@night cloak???

maiden urchin
#

I was in Vietnam and when i came back to America pubgm wouldnt let me login into my Facebook account is there a solution?

crude ember
#

This is bugging me so much

#

Can anybody help

rare scaffold
#

@crude ember how much storage is left in your device?

crude ember
#

6 gb

crisp quarry
#

Hello I need support

crude ember
rare scaffold
#

@crude ember make it somewhere near 8 gb and then retry

crude ember
#

Ok

crisp quarry
#

@grave schoonerupport I need help

rare scaffold
#

@crisp quarry if you want us to help you then for that you have to ask something too...

crisp quarry
#

I

#

Ok

tender pier
#

sir I have collect the event reward but didn't added any point & reward I have check in my inventory

rare scaffold
#

@tender pier what is your current maximum league?

fervent apex
crisp quarry
#

Wait what country r u in

fervent apex
#

Somebody help : /

rare scaffold
#

@fervent apex where do you live?

crude ember
#

Thanks @rare scaffold

rare scaffold
#

It worked?

fervent apex
#

USA

crude ember
#

Finally it worked

crisp quarry
#

Is independenc day what country

rare scaffold
#

Glad to hear that @crude emberGWaobloChildPepeHug

tender pier
#

crown 2

rare scaffold
#

@crisp quarry India

crisp quarry
#

K

fervent apex
#

I’m in California USA @rare scaffold

tender pier
#

sir help me

hoary lodge
tender pier
#

pubg didn't give me any reward

fervent apex
#

Do you know the solution ? @rare scaffold

crisp quarry
#

Anyway, I have a hacker friend and he is annoying me. Every time I play with him he gets like 20 kills. Radar hack, and aim bot to head. So I want to report him, but he’s not getting banned. I couldn’t get kills when I play with him. He says he’s “anti ban” @vagrant boneLogic plz help.

tender pier
#

@TragicLogic help me how to collect my reword

hoary lodge
#

🤔 No help for me?

crisp quarry
#

So help

tender pier
#

pubg please help me

shy trout
#

In my case the game is downloading more then 2gb of file ;_;

rare scaffold
#

@fervent apex try changing ISP, could be a region issue that's why

storm flumeBOT
#

Hello, @crisp quarry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

fervent apex
#

What’s ISP?

rare scaffold
#

@shy trout it is more than 2GB for iOS

#

@fervent apex internet service provider

fervent apex
#

How?

#

Buy another provider?

rare scaffold
#

Connect with different WiFi or mobile data

fervent apex
#

Is it permanent ?

rare scaffold
#

@fervent apex temporary AFAIK

tender pier
#

how to collect reword pubg help me

rare scaffold
#

@tender pier where do you live?

fervent apex
#

Dot chu, thank you !

tender pier
#

Bangladesh

rare scaffold
#

That event is for India isn't it?

tender pier
#

no

shy trout
#

But I'm a Android user ;;
My daily limit was 1.5
I recharged it with 2 extension packs..
Both 400mb
But the download isn't stopping till now ;
;

hoary lodge
tender pier
#

Bangladeshi also collect this reword

#

without vpn its show in my pubg so

hoary lodge
#

Heeelop me plz

rare scaffold
#

@hoary lodge are you on mobile data? Also, you downloaded it from play store or elsewhere?

tender pier
#

@rare scaffold please tell me the solution

hoary lodge
#

Yup, I am on mobile data and I downloaded it from play store @rare scaffold

rare scaffold
#

Need someone more experienced guy for in game issues

#

@vital sluice ↑

noble citrus
#

is this option is in rewards?

tender pier
#

@rare scaffold how I collect the reword

noble citrus
#

@tender pier is this option is in rewards?

vital sluice
#

Did you share the game from one device to yours? @hoary lodge

tender pier
#

cocollected but didn't give me anything

#

@noble citrus

hoary lodge
#

No, I downloaded it directly from play store @vital sluice

noble citrus
#

it should show up on urmail box of game

tender pier
#

nothing show in my mail box

#

I will check it

vital sluice
#

Make sure you have given storage permission, @hoary lodge. Also go to file manager>Android>Obb>Tencent ig and check if there's a folder in there.

#

It is directly send to your inventory, @tender pier.

tender pier
#

pubg didst give me any point & reward

night cloak
#

I don't have "flip" emote then why pubg give me "flip" emote mission and how i can complete this ?

tender pier
#

didn't show in my inventory

vital sluice
#

Flip emote is in rp, @night cloak. Have you bought the rp?

night cloak
#

@vital sluice no

hoary lodge
#

Actually when I started updating I left my phone, I was gone sleeping and saw it now, @vital sluice and OK let me see what you said

noble citrus
#

@tender pier how u get the reward from "rewards option"?

tender pier
#

@noble citrus help me

vital sluice
#

Emote is a available at certain level in free rp itself, @night cloak. Get to that level and u can collect the emote

tender pier
#

I will collected but didn't added anyy point & reward

hoary lodge
night cloak
#

Ok @vital sluice thank you

hoary lodge
#

There is

tender pier
#

my account please sir give me my reward

#

@noble citrus please give me solution

#

how i get this reward

noble citrus
#

@tender pier did u redeep the points by clicking 1st column ?

#

after redeem it should show up on ur mail box

vital sluice
#

Yeah the file is missing, @hoary lodge. You have to redowload the full game again unfortunately or share the file to your device from someone.

tender pier
#

nothing show in my mail box

vital sluice
#

Are you from India, @tender pier?

tender pier
#

I am from Bangladesh

hoary lodge
#

OK, @vital sluice, thanks for help

vital sluice
#

I think the event might be exclusive to India if you're not able to claim the rewards. I'm not sure.

tender pier
#

without vpn its show in my pubg

#

my all frndz collected the reward

vital sluice
#

Contact customer support in-game, @tender pier. Let them know you're not able to receive the rewards

tender pier
#

@noble citrus sir help me

noble citrus
tender pier
#

reedem but point didn't added

noble citrus
#

restart ur game

tender pier
#

20+ times I will reastart my game

noble citrus
#

ok letme try from vpn

tender pier
#

didn't understand

#

how. get this reward

noble citrus
#

im not from india

slender epoch
#

The new layout is a bit confusing, Who should I contact to give them my opinion on this?? Because it is quite hard to get around the menu.

tender pier
#

need solution

vital sluice
#

You can give your feedback here as well as in-game, @slender epoch.

noble citrus
#

vpb tooo doesnt works at all in new version

vital sluice
#

I already told the last thing you can do, @tender pier. We can't add rewards to your account ourselves. If you haven't received it, contact customer support in-game.

noble citrus
#

i guess u need to just check on mail box on game

misty tendon
#

If i use vpn this issue give me banned ?!

vital sluice
#

We don't recommend using it, @misty tendon. It's upto you.

tender pier
#

I will contact the customer support in game I will send a mail but didn't any reply

noble citrus
#

maybe u should try restarting ur phone

misty tendon
#

I open it when i open a crate

tender pier
#

I will restart my phone but didn't works

misty tendon
#

Does the game give me banned for this

slender epoch
#

@vital sluice Well my opinion is that PUBG could maybe tweak the layout a bit in the next update so it is much easier to get around because ever since the update it is quite hard to get around, Plus the friends tab is very inconvenient and I think they should get it back to how it was before and the voice chat buttons too are in a very awkward place. I have experienced a problem where I try clicking the '+' button to invite someone but I have to tap at least 10-12 times to actually get it to tap and invite the person.

vital sluice
#

We can't help you here further, @tender pier. We're not developers. Kindly move to #pubg-mobile or #chat now .

tender pier
vital sluice
#

Thank you for the feedback, @slender epoch. Make sure you do send it to the in-game customer service as well.

#

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @misty tendon.

fervent apex
#

When is the connection error gonna be fixed?

vital sluice
#

Are you on a stable internet, @fervent apex?

prisma willow
#

Question

#

I want to know what happened to the PMCO Voting reward
I didn't receive anything

tender pier
#

@slender epoch please help me

blazing saddle
#

@tender pier It is a region locked event, what region are you playing from?

tender pier
#

Bangladesh

#

its show in pubg without vpn in Bangladesh so why I am didn't collect it?

fiery dock
#

Plz fix i have very good wifi but keep on showing same issue in TDM

blazing saddle
#

Is your ingame region set to India? @tender pier

vital sluice
#

I've asked this to the esports team, @prisma willow. If I do get an answer, I'll let you know.

tender pier
#

no

prisma willow
#

Ok Thank You

tender pier
#

its my account

blazing saddle
#

Can you check the inventory? The items are not in the ingame mail but are directly sent to the inventory, @tender pier.
Further queries can be directed to the ingame customer service.

storm flumeBOT
#

You can contact the customer service via the game settings, @tender pier. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

tender pier
#

check in my inventory

#

but didn't found anything

#

i will send a mail

#

but didn't reply pubg

blazing saddle
#

If you have enough evidence that it did not work as advertised, you can take the query to the ingame customer support. Kindly do not clutter this channel with the same questions again and again, @tender pier

#

The ingame customer support, not the email. @tender pier

grim crane
#

What is the use of additional files

fervent apex
#

Yes @vital sluice

tender pier
#

I will msg in game support they give me mail adress I will send a mail but didn't reply my mail

torpid lodge
#

Is thee going to be a hotfix for the bugs soon?

grim crane
#

What kind of improvements we get after download

blazing saddle
#

@grim crane They are some files which improve the UI, not necessary enough to cause problems.
The option to download is given so that you can save device data.

#

Report them ingame, @torpid lodge. They will be patched out soon.

night cloak
#

Please check it

mint eagle
#

i just want to get my pubg account to my ios device....i got influenced by content creator back in season 4 to unlink fb to reduce lag and ever since my pubg account log in was via only gmail....so i need ur help to access my account on a ios device

#

I cant get to connect with a real human representative via ingame customer care

night cloak
#

Why that link is removed 🤔 just cause someone scam the pubgm management ?

#

That's bad mod😒

#

Any Indian mod here?

mint eagle
#

@blazing saddle please help bro

blazing saddle
#

@mint eagle You cannot use google login to log in the game via iOS devices. Sorry but you will have to stick to Android.

mint eagle
#

Really?

blazing saddle
#

Yes.

night cloak
#

@mint eagle try connecting fb?🤔

mint eagle
#

No solution whatsoever?

blazing saddle
#

You can request the ingame customer support to add back your facebook login, but I doubt it will work since you revoked access to facebook login yourself, @mint eagle

mint eagle
#

I took an ipad to start a youtube and all and now i cant access my main pubg Account 😭

#

They could transfer my pubg account data to a new pubg account

blazing saddle
#

@night cloak Do not interfere when staff is providing support. Kindly go through the support guidelines in the pinned messages or I can dm you the guidelines.

mint eagle
#

But i cant get a real customer care to talk to

#

Always i get bots and bots reply

night cloak
#

@blazing saddle i am also trying to get help bruh calm down

#

But no one is listening -slowclaps-

blazing saddle
#

They reply within a few hours to a few weeks. If you don't get a response within a week, feel free to reopen the support ticket and remind them of your problem, @mint eagle

#

@night cloak What is the issue?

mint eagle
#

@blazing saddleis there anyway to get in touch with cc other than via in game?

blazing saddle
#

No.

night cloak
#

@blazing saddle isssue is general

#

But it needs to be raised

#

We can accept hackers atleast in game but not as a regional crew challenge champions 😒

mint eagle
#

Im been trying my best to get a real representative to talk by choosing various option by reporting..today i reported as if my account got banned and the conversation is over but cant open new!!So im reporting issue from my other pubg account

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

night cloak
#

no one cares buddy there 😒 @blazing saddle

mint eagle
#

As far as i know we cant manually close a conversation when u contact cc via ingame..the conversation can only get closed by the bot or cc representative

blazing saddle
#

@mint eagle As i said earlier, you will be responded but it takes time and you have to try again and again.

mint eagle
#

I took my ipad like on may of this month and eversince i was trying to get my issue solved while i was using another account on ipad but now i need to get my account urgently on ipad i just want a guarantee that ill get it over to ios to fell ok since i starting to make content on yt i really wish to get my main account to ios!!

inner violet
#

i need a link for ban issues i wanna contact someone to help me

mint eagle
#

I have seen in other games there will cc representative in discord group...is these any cc representative here or any cc representative of that u know of?Or any help from ur side to get over this issue faster will be so thanks....please understand my concern

#

As a moderator of official pubg discord group there might be something you could do to help me

inner violet
#

Can someone just send me the support email gmail for pubg mobile i wanna contact them for ban issues on both of my accounts

cursive oasis
#

Hi

storm flumeBOT
#

Please refer to FAQ 2.9@inner violet in #481198147478224896 for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

cursive oasis
#

Who else is facing the notch issue

storm flumeBOT
#

Please refer to FAQ 7.2@mint eagle in #481198147478224896 for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

cursive oasis
#

What? @night cloak

night cloak
#

Check pinned message of the channel@cursive oasis .

cursive oasis
#

Where

storm flumeBOT
#

Please read this channel's pinned messages for further information, @cursive oasis:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
olive isle
#

@night cloak i am facing tdm player stop glitch

night cloak
olive isle
#

This update is very very bad update UI lag issue ,tdm stop , resources download system is very bad , @night cloak

gritty glade
#

@olive isle you are right. So many system UI bug and voice chat on/off button is very unfair they shifted to Right corner.pls pubg fix it

storm flumeBOT
#

Hello, @olive isle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

olive isle
#

0.13.0 is good update but 0.14 very bad update. We are want to remove old zombie mode. This is a open world game it is not a zombie game

night cloak
#

Its not Open world. Open world means game like GTA.

keen prairie
#

The login reward for 60days is a wolf set dress.
I logged in for up 270 days.. but ut showing 30days. Please fix it!

rapid sphinx
#

Are the bugs fixed now?

surreal mica
#

Tdm glitches are worst

#

Can't even move

olive isle
#

@night cloak sorry survival game. But not a zombie game

#

@keen prairie same problem

#

@night cloak event 30 days login glitch

storm flumeBOT
#

Hello, @keen prairie!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

keen prairie
#

I reported but I don't know when even it will over

night cloak
#

In the next patch probably.

olive isle
#

Yesterday I notice wolf dress login 30 days.I am login today showing 30 days . Today I know pubg developer don't know math . I will delete now pubg

rapid sphinx
#

@night cloak any updates for the hotfix?

crisp yarrow
#

New bug ....Darcia has car doors as wheels

night cloak
#

no idea.

crisp yarrow
storm flumeBOT
#

Hello, @crisp yarrow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

crisp yarrow
#

I tried too and it wouldn’t let me

#

Your system is broken

olive isle
#

@crisp yarrow are you playing in emulator

crisp yarrow
#

No

tiny pumice
#

when can i wear a mask and a helmet

olive isle
#

@crisp yarrow Android phone

crisp yarrow
#

Apple

tiny pumice
#

bro your blind he has an iphone

olive isle
#

@crisp yarrow I pad

tiny pumice
#

yeah its just a bug with how the skins are applied on the cars

#

hopefully they fix it pretty soon and hopefully they fix the outfits

crisp yarrow
#

Don’t tell me it is my device as I have iPhone 7 , XR ,iPad Air , iPad Air 2 , air 2 2019 edition, iPad pro’s 1 , 2 and 3

tiny pumice
#

no its not its just the skin off your car

bleak cedar
#

Hi i got a new problem

#

Even I have iPod 6 generation PUBG is not supporting

olive isle
#

@bleak cedar Bhai pubg ma ak glitch nahi mc 1000 sa bhi uper glitch ha

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @olive isle. Refer to #482111832669159445 for language channels.

bleak cedar
#

Plz help

night cloak
#

It is no longer supported after this update@bleak cedar .

tiny pumice
#

@storm flume when are you going to fix the outfits

bleak cedar
#

@night cloak why

#

Plz reply

olive isle
#

Now available pubg emulator for Android . Recently lunch in India

#

Litestare

night cloak
#

With the new update some older devices might be no longer be compatible with pubg mobile.

bleak cedar
#

But on app page it is saying that it supports iPod 6 e

#

Generation

neat gust
#

Fix the tdm glitch😩

bleak cedar
#

@olive isle what?

storm flumeBOT
#

Hello, @neat gust!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

neat gust
#

Someone already reported

blazing saddle
#

@neat gust then react with a 👍

neat gust
#

Ye did that too

olive isle
#

@blazing saddle Bhai Mera dimak Kal kharp kardia pubg na galie dank Mana karha

night cloak
#

how do i invite members to the discord

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @olive isle. Refer to #482111832669159445 for language channels.

night cloak
#

@night cloak use above link.

mint eagle
#

I have seen in other games there will cc representative in discord group...is these any cc representative here or any cc representative of that u know of?Or any help from ur side to get over this issue faster will be so thanks....please understand my concern

blazing saddle
#

@olive isle Please ask support related questions in English only.

bleak cedar
#

Bro then I can’t play PUBG on iPod 6 generation?

blazing saddle
#

@mint eagle The only way to contact the ingame staff is via the ingame customer support.

olive isle
#

@blazing saddle. I am telling you

mint eagle
#

bleak cedar
#

I contacted

olive isle
#

@blazing saddle change my name

blazing saddle
#

@olive isle to?

still briar
#

Hello are you allowed to join PMCO of you are 15 and have parent approval

olive isle
#

@blazing saddle my real name

#

I want my real name

lime vault
#

HAHAHA.....

blazing saddle
#

@olive isle it does not comply with the server username guidelines. Refer to #481193721560432670.
You can request a name change to any staff member.

hoary lodge
#

Hey Tori

lost ravine
#

Anyone know how to get to actual friends list to delete people

#

Nvm I just found it lol

silver coral
#

In the achievements I have already completed all the weapon mastery but it says I have only killed 300...

blazing saddle
#

@silver coral It will start counting the kills from the time the new achievements are added.

jolly sierra
#

would pubg do something if something like scamming and then getting hacked through facebook occurs

gritty glade
#

@blazing saddle

I am Not Satisfied by Happy Training V Achivement.

We have to complete 1000 Training.
Most Of Players 350 Training are completed.
So Now It's 650 Remaining
That means we have to wait 650 days lol 2 years to complete Happy Training ACHIVEMENT.

still briar
#

i need help

blazing saddle
#

It is your own responsibility if your social media accounts get hacked via scamming, you can contact the ingame customer support for such issues, @jolly sierra

jolly sierra
#

alr thnx

still briar
#

does anyone know if im able to get into pmco with the korean version? @blazing saddle

#

YO HELP ME

rapid sphinx
#

@still briar I don't think so. You need to play on global version

hexed mortar
#

Hii

#

How do i send BP so someone

verbal forge
#

Um i have some questions abt prime plus

unique wraith
#

Hey guys Bug notch solved or not yet ?

verbal forge
#

What if i cancel the subscription from the store

#

I purchased the subscription yesterday

#

I just want benefits for 1month only

still briar
#

dont be a cheapo and just buy the subscription

verbal forge
#

I have done that already

#

But i just want it for 1month

haughty cypress
#

you must really want to waste your money if you wanna buy the subscription

#

oh wait this is a support channel so bye

kind drift
#

@verbal forge if you buy the subscription, you don't get refund. After buying, you can cancel the subscription, the store will stop auto purchasing the subscription. you can have one month subscription

verbal forge
#

@kind driftthank you

kind drift
#

Np

main sonnet
#

admin?

storm flumeBOT
#

Hello, @main sonnet!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

cursive oasis
#

How long it's gonna take to fix the controls and notch issue?

night cloak
#

hello any way to contact pubg m. in order to revert 1 week ban ? I was playing with some person whom turned out to be a hacker.so i unfriended him.and now i get a message saying you were avtively teaming up with hackers..What should i do.. i was a conqueror in Solo and was about to be a ace in squad.

cursive oasis
#

Damn @night cloak

night cloak
#

@cursive oasis it hurts bro.i spent so many hours and now i get 1 week ban .

#

with my conqueror tier gone

cursive oasis
#

I can feel you

main sonnet
#

#481198147478224896 506/5000
My account was banned for 10 minutes while playing while I logged in from mobile.
2 days later I entered the emitator while playing with the team on the map of erangel squeezed into the vehicle I killed the contents.
I saw that my account was blocked when I made the same process once more while driving in the vehicle with my team mates.
Help me and do all the checks you need, and you'il see I'm not acting illegally.
I didn't get an e-mail reply.
I demand the opening of my account.

blazing saddle
#

@night cloak Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

bold siren
#

If it is a 1 week suspension, then you will be fine, just do not team up with cheaters anymore, @night cloak.

main sonnet
#

My account was banned for 10 minutes while playing while I logged in from mobile.
2 days later I entered the emitator while playing with the team on the map of erangel squeezed into the vehicle I killed the contents.
I saw that my account was blocked when I made the same process once more while driving in the vehicle with my team mates.
Help me and do all the checks you need, and you'il see I'm not acting illegally.
I didn't get an e-mail reply.
I demand the opening of my account.

bold siren
#

Let’s not have a discussion here.

vital gale
#

Pls i need help when i try to open the game it quits me from the game

blazing saddle
#

@vital gale Game crashes are common when the game files are corrupted. Try clearing cache in the devuce settings and redownload the ingame data.

vital gale
#

Ok

blazing saddle
#

@vital gale Also, make sure the RAM is cleared when opening the game.

bold siren
#

The developers team is aware of the situation and is working on it, @cursive oasis. Please be patient, check the pinned message for further information.

night cloak
#

@bold siren I wasnt avtively teaming up. I found out that the guy was hacking and immediately unfriended him.after that 2 days have passex and now i got the ban.? how am i supposed to know if the person i found in game made frnds there is hacking just by looking at them

main sonnet
#

||||

formal hemlock
#

Hello. I can't seem to connect to my fame and it's stuck on the "checking for updates" screen. I wasn't able to connect with anyone from the official support team either. Got any suggestions? @bold siren @blazing saddle

cursive oasis
#

@bold siren ty

night cloak
#

i was a solo in conqueror.thatswhy i am trying to contact. @bold siren

blazing saddle
#

Try the solution in faq 1.4 in #481198147478224896.
If it does not help, switch to a better network, @formal hemlock

formal hemlock
#

Okay. I'm checking it out. TY.

ivory garden
night cloak
#

my tier will reset @bold siren

main sonnet
#

@haughty sleet

#

@harsh anchor

cursive oasis
#

Wut

bold siren
#

It doesn’t matter if you didn’t know the player was cheating or not, the game will still take actions, @night cloak. I suggest you to not play with unknown players.

#

We cannot help you with that, unfortunately, @cerulean burrow.

main sonnet
#

#481198147478224896 My account was banned for 10 minutes when logging in from my mobile phone.
Two days later I entered the copycat while playing with the team on the erangel map, I killed the content I squeezed into the vehicle.
I saw my account was blocked the next time I did the same operation while driving with my team mates.
Help me and do all the checks you need, you'il see I'm not being illegal.
My character id number is 5478120581
I didn't get an email response.
I demand the opening of my account.

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @cerulean burrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vital gale
#

Pls help When i open the game it shows me a black screen and quits me from the game

bold siren
#

You have already been answered by a Moderator, @vital gale.

vital gale
#

Ok

delicate dagger
#

Pls help

#

When the new character victor will be available??

bold siren
#

It will be available after 26th August, @delicate dagger.

delicate dagger
#

Ok thank you

worldly plume
#

@bold siren please tell me when the new akm seven seas crates will be avalaible?

limpid lotus
#

Can anyone tell me what this thing is people are doing when they jump, it looks like a floating jump type thing? Looks suspicious.

primal furnace
#

Help

#

Any one here

#

@storm flume hi bro

#

Here is the problem not show the resources pack

compact cradle
#

Hey

#

I m getting a message of challenge requirements not fulfilled when i start a game @night cloak

broken sierra
#

Download the resources pack already
smh my head

haughty cypress
#

are you living in korea? @night cloak if not, reinstall the game

thorny dirge
#

Not downloading resources pack give any tactical disadvantage

haughty cypress
#

no @thorny dirge

limpid lotus
#

I don’t have time to stare at the screen awaiting an answer. Please ping or DM me with a response.

haughty cypress
#

@limpid lotus if they jump higher than normal, its cheats, if they jump at the same height, its just them lagging

fervent apex
#

Does anyone know when this bug is over ?

quaint apex
boreal pollen
#

Hey guys

lime vault
#

brothers cheater

boreal pollen
#

May i ask why i dont have change country on my settings?

#

@haughty cypress

haughty cypress
#

because you arent allowed to? @boreal pollen you can change flags tho

boreal pollen
#

Why im not allowed to , others are able to change the country

haughty cypress
#

wdym by "change country"

boreal pollen
#

May i show u a picture of it but its wrote in arabic

unique wraith
#

Hey guys, are you have notch issue ?

haughty cypress
#

i cant read arabic @boreal pollen

boreal pollen
#

Its in the ending of basic settings you can choose your country but to me i dont have that thing @haughty cypress

haughty cypress
#

@unique wraith yes its a known bug, nobody knows if the devs are doing anything about it

blazing saddle
#

@boreal pollen You can change the country in 15 days.

boreal pollen
#

I have never changed it before @blazing saddle

blazing saddle
#

What country does it show now? @boreal pollen

boreal pollen
#

Its not showing any country

blazing saddle
#

What region are you playing the game from? @boreal pollen

boreal pollen
#

Im not talking about the flag anyways im talking about that there is something in thr basic setting that i can change to my country

#

The global one

blazing saddle
#

@boreal pollen I know what you are talking about.

boreal pollen
#

Fine , then why i cant see it

#

Its not even available to me

blazing saddle
#

What region are you playing the game from? @boreal pollen

boreal pollen
#

Global region

blazing saddle
#

Umm.. What country are you playing the game from? @boreal pollen

boreal pollen
#

Im from jordan but atm im in india so i wanna change it to india

blazing saddle
#

The game is banned in the region from where you downloaded the game (Jordan), that is why it won't show the region. @boreal pollen

boreal pollen
#

So what should i do ? Reinstall the game?

blazing saddle
#

If you are not in the country where the game is banned, it is better if you redownload the game from official sources (Play store/game website) from the country where you are in rn, @boreal pollen

boreal pollen
#

After that it will show the option to change country right?

blazing saddle
#

Yes, but it has to be downloaded from official sources only, @boreal pollen

boreal pollen
#

Ok thanks sir ❤️

compact cradle
#

@blazing saddle

night cloak
#

this game still have hackers in new update fu****

compact cradle
#

@night cloak i have been constantly getting a message of challenge has been stopped due to tier requirements

#

Please help

#

Anyone reply?

echo bolt
#

stats are broken in new update

compact cradle
#

No one reply good

halcyon reef
#

I need help

stuck harbor
#

Hey how can I transfer my vr version to global version

#

Account

#

@night cloak hey how can I transfer my vr version account to global account

night cloak
#

@compact cradle Maybe check requirements. Sorry I don't know much about crew challenge@compact cradle .

storm flumeBOT
#

Please read this channel's pinned messages for further information, @stuck harbor:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
#

Check 4th pinned message from bottom.

stuck harbor
#

Ok

night cloak
#

keep reporting them. That's what we can do from over side.@limber cairn

radiant raft
#

You just chilling in a cheating server seems legit.

stuck harbor
#

@night cloakplz any options to get that in global

night cloak
#

Did you read the pinned message?@stuck harbor

small olive
#

Hey can we create custom room in new Infection mod or not ?

onyx cairn
#

Yes, you can! @small olive

small olive
#

thanks

#

its goood

night cloak
#

How do I remove the wapon to show?

broken sierra
#

Settings> show weapon in menu>disable @night cloak

small olive
broken sierra
#

You can see settings on left side almost in the middle in that screenshot @night cloak

#

@small olive don't know man, check pinned message in #matches , you have to fill out a form for that probably

night cloak
#

@broken sierra Thank you!

broken sierra
#

@night cloak all good

compact cradle
#

@night cloak its about pmit bruh

night cloak
#

What is this new treasure hunt?

compact cradle
#

They never reply so i ask here

#

They are just f**nig guys with attitude

night cloak
#

What's the treasure hunt thing?

#

Dormamu...

empty cloak
#

Hello, I am having some trouble with the update (iOS) i tried to update and it got to about 95-98% and stopped loading any further, didn’t tell me it failed, just wouldn’t go any further than that, it froze.
I tried to delete the app then download again, but I only got the same result.
... help ?

spring void
#

@empty cloak i suggest you to wait and also check if you have enough storage available update on ios is greater than on android so it could take longer time

night cloak
#

Some son of biches are teaming up in the India bonus challenge

#

I want my UC back

spring void
#

@merry sandal ^

empty cloak
#

I’ve been downloading since yesterday at 4 pm, it’s almost 12 pm now, and I have 14 GB free on my device

merry sandal
#

a) Hunt for treasures during matches to find hidden treasures. Collect gold, silver and bronze compasses to redeem rewards.

b) Global Treasure Hunt:

  1. Divided into 4 stages, each with its own map. There are 7 levels for each stage, and 2 missions for each level.
  2. Unlock the mission crate by completing 1 mission.
  3. Unlock the stage crate by completing 7 or more missions in a stage.
  4. Complete all 56 missions to unlock the final reward.
  5. Complete any mission of a stage to join the lucky draw and win travel fund. There are 10 winners for each stage.

@night cloak @night cloak This can be found on the App Store page of the game.

night cloak
merry sandal
#

Are you downloading it from the Play Store, @empty cloak?

cursive oasis
#

@night cloak hi

empty cloak
#

iOS , App Store

night cloak
#

Ahoy matey i will be pubgm pirate now😂

#

Played 3 games and in every game players are teaming up wtf is going on Han

spring void
#

This guy is bypassing filters continuously @merry sandal

balmy cairn
#

Guys, I think the Pickup for Ammo is broken. I keep picking up ammo more than I require.

merry sandal
#

Don't think that's doable, @night cloak. But try contacting Customer Support about it in game.

cursive oasis
#

Pubg is Broken

night cloak
#

@merry sandal did they don't reply on mails

cursive oasis
merry sandal
#

No discussion in here please, @cursive oasis. You can use #chat or #pubg-mobile based on the topic.

night cloak
#

I want a solution do you have it not

merry sandal
#

We cannot provide any additional support, unfortunately, @night cloak.

night cloak
#

@merry sandal then close this server na

merry sandal
night cloak
#

Do they get banned just tell me that

merry sandal
#

No, @night cloak, I have no solution for your particular query.

night cloak
#

@merry sandal nice

#

@merry sandal do you play Pubgm or pc or lite

merry sandal
#

You can report them in-game for teaming up. If found guilty, they will be punished accordingly. We do not handle with in game bans.

#

Also, try not bypassing the word filters placed here in the server. We'll have to take action if you continue.

balmy cairn
#

Nab question. How do I report the issue? 😌

mystic echo
#

When I will getbmy banned beta account

merry sandal
mystic echo
#

I did nothing

#

But they banned fr @0 years

#

Sorry they banned me for 10years

#

Forndoing nothing

spring void
#

@mystic echo all bans issued are fair file a claim if you think it is unfair

mystic echo
#

No but they don't reply I tried

night cloak
#

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @mystic echo.

spring void
dawn cosmos
#

Is this a bug when the charger in tdm gets stuck ?

#

*character

night cloak
#

no i dont go tdm

#

@night cloak Please check the pinned messages of #555492558428700682. If you find a similar post, please upvote it.

FIX
To fix the bug, simply restart your app or tell your teammate to nade you.

#

:\

#

@cerulean burrow You've been advised to contact them personally via support or their twitter. To help them, just don't make cheats.

Cheats give an unfair advantage to players over others, and shouldn't be used by anyone.

reef violet
#

Congrats u found Minecraft house in pubgm @night cloak

night cloak
#

@cerulean burrow You can look for a Staff / Recruit button on their website. Similarly, you may contact them on Twitter. You can also DM a tencent employee here, but I can't guarantee that they're hiring people for now

#

i found logo home in game

#

Let me look, one moment.

#

You can contact the people with Community Team role. I don't know any of the Developer's twitter.

merry sandal
#

Mentioning Community Team members here is prohibited, @night cloak.

night cloak
#

You can't say it's hack clearly, that could be lag aswell. If you have a million ping and hit a rock while in a buggy, your buggy will be in mid air.

#

Well I didnt tag them, @merry sandal

merry sandal
#

You advised someone else to. 🤔

night cloak
#

In the DMs

#

Yup.

#

Nothing is impossible. If you keep evading their bans they can seek legal help too.

#

he is hack private 😄 dont wory for ban

#

Being a developer doesn't mean you are going to use it everytime, as seen in the first screenshot.

#

It is.

#

They AREN'T.

dire quail
#

Hi

night cloak
#

@night cloak dude all know anti cheat pubg its sheet 😄

bold siren
#

Please do not have discussions here.

night cloak
#

why they delete screen shots ?

night cloak
#

Because if someone sends some sort of hack over here, others will ask the person for the hacks aswell, which will be a indirect promotion and increase of hackers. That's why they deleted the screenshots.

#

@dire quail Aloha! What help do you need regarding the screenshot?

#

Can you send a better quality screenshot please, I can't see other things.

#

You might not be ranked as:
1) You reached in the ranked list this week. Please wait for next monday.
2) If your flag is Indian, Then you have to view the Indian-Ranked list, and not the Cyprus list.

#

???

#

Wait for the next week then.

#

You'll get in the list eventually.

#

Yeah, correct. Titles are given every monday.

dire quail
#

@night cloak i need help from pubg coz i want better stuff not silver , i want things like this (screenshot)

night cloak
#

Maybe wait for the next week's monday. If that doesn't give you the title either, you may contact the customer support.

dire quail
#

XDDDDDD hahahahahahahah

night cloak
#

Answering your question, @dire quail.

Crates system works on a percentage system. You can't always get a Mythic item every 100 times you open a crate, or not get a good item every 10 crates. It has been advised that people should use VPNs, but it doesn't effect the rates of items in crates.

Similarly, you can click ❔ button next to crates.

night cloak
#

Yes, as of what I know. VPN doesnt effect crates at all, bit some people consider using it.

lofty orbit
#

The skin is not rendering

night cloak
#

@lofty orbit Just a visual big for you. Your teammates weren't suffering from this.

FIX
Restart your app, or just let a team mate with no car skin enter the car (It'll change to default skin) and then enter. It should render perfectly.

If that doesn't help, please report the bug by clicking the "Report" button.

zenith oar
#

@night cloak Can U help me About my account .I can't sign in my Global account though U never sign through Vietnam account

night cloak
#

You don't have to be a supporter role to help others :^

#

Hi

lofty orbit
#

@night cloak thanks

night cloak
#

Hello, how may we be helpful to you, @night cloak

zenith oar
#

@night cloak I sign some websites and my account Change to Vietnam server what should I do right now .

night cloak
#

No problem! Have a great day ahead. @lofty orbit

bold siren
#

You cannot change back to global version if you have changed it.

night cloak
zenith oar
#

@bold siren I never sign in Vietnam U just login into some websites my account transferred to Vietnam ??? Why this happened

night cloak
#

I have 98 but i don't got for 30

#

Unfortunately, if you login using a global account on another version (Chinese, Vietnamese etcetera) You can't use / open the account on global version. Maybe someone used your account to account and logged in intentionally.

bold siren
#

It will reset to 0 if you have got one of the Legendary/Mythic items, @night cloak.

night cloak
#

I use global

random fog
#

Stop fighting

zenith oar
#

@night cloak What should I do right now. ? Should my account deleted ? Or I can Never play with thata account ?

lucid token
#

Hello there i have problem while i am entering game my internet conection is very good 20-35 ms but IT says “No response from server”

night cloak
#

You can play with that account on the Vietnamese Version only. You may create a new account to play on the global version.

#

@bold siren but i don't fit nothing

#

Got not fit

zenith oar
#

@night cloak wtf Now I have to download the Vietnam version ??? please complain about that ?? HOW CAN BE POSSIBLE ?

night cloak
#

@night cloak You may contact the customer care. Settings ~> Customer Support~> Describe your issue.

zenith oar
#

I can't even open a Guest Account through global version.

night cloak
#

@zenith oar You may contact the customer support if you think you're sure that You / No one has used your account on the Vietnamese version, but that's all we can do he.re

#

@zenith oar Maybe you banned in guest?

zenith oar
#

@night cloak I don't open any kind of account how can I complain through Customer support ?

lucid token
#

@night cloak

night cloak
#

Is global

#

When you're at the home-screen (Where it tells you to choose your Social media account) search for a Customer support button, which you'll usually find at the top right corner of the screen.

storm flumeBOT
#

Hello, @night cloak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

night cloak
#

there

lucid token
#

I didn’t get answer of my question

night cloak
#

@lucid token Try going in-game, disable your internet and enabling it again.

lucid token
#

Hello there i have problem while i am entering game my internet conection is very good 20-35 ms but IT says “No response from server”

#

Try IT but no results

night cloak
#

what is the issue?@night cloak

zenith oar
#

@night cloak Please Help me with my account ?

night cloak
#

Try switching to wifi / vice versa. If that doesn't work aswell, please re-download the game from the playstore. This usually happens to people using OBB & APK files transfered from another phone.

zenith oar
#

@night cloak Can I sent my account details through personal chat ? Would u happy to help me ?

#

@night cloak I want my account back and I am sure I never logged in into Vietnam server

night cloak
#

I already told you,I cant help you even if i wanted to. We just manage discord sever and don't have contact with developers. You will have to wait for reply from customer service.@zenith oar

zenith oar
#

@night cloak They don't even Give the option to open an guest Account . How can I complain through Customer support ????

night cloak
#

That happens when you team up with hackers and use hacks@night cloak .

#

I think customer support can't do anything about the issue, aswell. Since the versions mixed up.

#

@zenith oar Maybe ask your friend. He will pass the informtion.

#

@zenith oar What shows up when you click "Guest" ?

zenith oar
#

@night cloak it's says login issue and also pop up some msg like frequently use

#

@night cloak If I want to play I have to download the Vietnam version? Is there any problem if I play on Vietnam version ?

proper pelican
#

Hi, where is the cre gone after this update? All i can see is the clan button only

night cloak
#

@zenith oar Please send the screenshot of the message.

#

@zenith oar Nope. You can play it.

limber canopy
#

that one friend of mine who's using BAGT ( graphics tool) on emulator for like 5 months didn't get banned, then there's this other guy who's using the same app but on mobile got banned. Can someone explain me why this discrimination?

zenith oar
#

@night cloak Only Ping issue ?

night cloak
#

@limber canopy Mobile players are alot easier to detect, since on PC you can literally add a hack client in the game itself by changing files. You may report the people, similarly it is advised not to use any GFX tools, as it gives an unfair advantage over others.

limber canopy
#

@night cloak thank you for the explanation. 😊

night cloak
#

Maybe nope. You can try @zenith oar.

#

No problem, have a great day ahead! @limber canopy

old remnant
#

@pubgmobile thankyou for new bugs and glitches

night cloak
#

@old remnant You're welcome! 😂

zenith oar
#

This will show everytime I logged in through Guest

#

@night cloak

night cloak
#

If you have another phone, pleade create a guest account through it. Maybe create a Alternate social media account and use it.

#

Similarly, try clearing cache.

zenith oar
#

@night cloak In future Can I convert this account to Global Version ?

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Coz I never to Wanted to play on another server

night cloak
#

Maybe in future, but the only possible way now is to create a new account and play on global using it, or just use your current account to play on the Vietnamese version.

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No can guarantee, sorry for your account.

old remnant
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You should hold a survey asking your players what they want bg glitches skins or lag free game. We all will be grateful to you

zenith yarrow
#

There’s no icon or a button to claim a Victor

open oracle
#

When will the notch phone bug will be fixed, it's very annoying 😑

rain wraith
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@open oracle check on game settings/graphics notch option

open oracle
#

@rain wraith 😑

rain wraith
regal skiff
#

Hi

storm flumeBOT
#

Please read this channel's pinned messages for further information, @open oracle:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
boreal pollen
#

Hello guys i need help

storm flumeBOT
#

Hello, @boreal pollen!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

open oracle
boreal pollen
#

I dont have the change country option and ive told the mod about it he said i should reinstall the game and still i dont have it

wary needle
night cloak
#

Check pinned message @open oracle.

wary needle
#

What is this

signal oar
wary needle
#

@night cloak

night cloak
#

Did you have seen this

signal oar
#

Does it mean ipads can be used before top 32?

wary needle
boreal pollen
#

@blazing saddle

signal oar
#

Because the question clearly states online matches but they only mentioned top 32 in the answer

#

If someone could enlighten me thanks

night cloak
#

Enter again. Might be connection issue @wary needle.

boreal pollen
#

Are you there

wary needle
#

@night cloakit won't bro

boreal pollen
#

@night cloak sir can you check my problem please

spring void
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@signal oar they can be but there's no use as they will be later disqualified

night cloak
#

Can someone help me with this ? What is this bag ?

spring void
#

@night cloak what is wrong here?

signal oar
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@spring void wait so if someone makes it to top 32 with an ipad player in the team and he switches to mobile after that, will he still be disqualified?

night cloak
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Look the skin and the doors i dont know what happened

spring void
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Dont know about that, i beleive he will not be disqualified but you can wait for an admin to confirm and answer

night cloak
#

Bug

spring void
night cloak
#

Ok

signal oar
#

@night cloak u there mate?

night cloak
#

Yes?

broken sierra
#

Oh my goodness, how do you trigger these epic bugs?
I'll be honest with y'all i haven't encountered a single bug.