questions

[vast lion]

@thorny dirge I got it. Apparently, I already satisfied the requirements for it.

[storm hare]

I just got the update for PUBG and now it say your device is not supported

[tribal oyster]

the notch display not yet fixed on ONEPLUS 6T even after in this new update. Help me

[vagrant onyx]

@paper kiln bruh 🤣

[strong inlet]

@storm hare Just go to Uptodown and download the apk

[vast lion]

@umbral root did you check the requirements for that accidently l achievement?
It states, log in for 60 consecutive days.
So, it's not based on what season you started playing.

[sonic barn]

Hello sir

[sleek dagger]

How do you get that set

[vagrant onyx]

@sleek dagger king kong ?

[vast lion]

@sleek dagger log in for 60 consecutive days

[sonic barn]

Any one here PUBG moderator

[storm hare]

@strong inlet where is that

[sleek dagger]

@vagrant onyx people have been getting it for free after the update

[vagrant onyx]

@sonic barn yes ?

[sonic barn]

There is a event called indenepence day event it’s bug or glitch where I collect all rewards but not receive in my lobby please help

[blissful leaf]

@normal fulcrum i can't direct message you and also for what the heck are you talking about is this not a new map and a new gamemode?

Don't call me lier if you don't dare even to DM me and if you don't know what is up with you

[night cloak]

Guys calm down

[gleaming arch]

Hi, so I’m trying to update my game. I have clicked update and a notification box pops up and it said “verification required” and below that it read “please sign in to view billing information” I’m just curious, does the new update cost money?

[blissful leaf]

@gleaming arch No

[gleaming arch]

Do you have any idea why it said that?

[tribal oyster]

Are these buttons stay away from edge of screen when I set Graphics to notched-display (Oneplus 6t). Help me on this.. !!

[kind sage]

update via app store/google play store only

[gleaming arch]

I’m on App Store but it wont let me down load till I update a payment method

But I have none..

[kind sage]

that strange

[gleaming arch]

I can’t update the game noooooo

[vagrant onyx]

@gleaming arch does this happen to pubg mobile game only or other game
Sign out from your acc than rest your device than sign in again and try again

[paper kiln]

@vagrant onyx you know anything?

[lavish hare]

@tribal oyster fixed your problem or not ?

[tribal oyster]

nope

[lavish hare]

I m facing same problem

[tribal oyster]

Am from the beginning itself.. with new update normal display have issues. some stuffs in the inside of notch..

[odd jetty]

hello i' have problem its possible to cancel acc deleted process for 7days

[round flax]

Yo this game ha become the top paid and played yet the most bugs glitches worst ever me and my friends have so many bugs and glitches it sucks

[vocal plinth]

Fix this

[night cloak]

There's nothing wrong with it.

[vocal plinth]

Jinxed i is not working

[night cloak]

It works consecutively, not collectively.

[round flax]

Everything is wrong with it

[gilded citrus]

@night cloak There is this achievment called Evil Survivor and u basicly have win match in infection mode. But im confused of hkw you win because in one match u dont only win once. It can br twice or more..

[night cloak]

You have to rank 1st out of all the players in that match, @gilded citrus.

[gilded citrus]

And if i was a human and became zombie, should i help to kill human.

[night cloak]

There's a point system.

[gilded citrus]

Oh.

[night cloak]

More kills = more points.

[gilded citrus]

Ty.

[finite surge]

[gilded citrus]

Are zombies faster than human?

And do u run faster without holding a gun.

[ocean crater]

@gilded citrus Zombies slow down when they get shot at

[night cloak]

Yes, they are.

And yes, I think you do.

[gilded citrus]

Ok.

[tough notch]

CONTROLS are now broken if u have a notched phone

mahn pubg is full of bugs

[hollow cloud]

hello! PUBGM!!
i need help, check my in-game screenshot. how about the graphic?? resolution become too low after new update, i think that it’s iOS issue problem or may be something. i already reinstalled the game or repair the game but it still happening...what do i need to do about it, i have no ideas..sigh!!

[cerulean hazel]

You guys got supplies

[night cloak]

Turn your graphic settings to Smooth and Frame Rate to Extreme, if your device supports it.

[cerulean hazel]

I Got lag

[ocean crater]

@hollow cloud Maybe it's just a bug in the update

[split fern]

New update new bugs

[hollow cloud]

i did bro but it didn’t work. @night cloak
me and my little bro’re happened like this.
my device; iph Xs max, my bro’s device; iph 6s+. yeah bro it is @ocean crater

[surreal turtle]

@night cloak they should need to decrease Bandage use time...
Smh it's only 10hp
In 3-4 seconds

[night cloak]

Did you try reinstalling the game, @hollow cloud?

You can suggest ideas through customer service in-game, @surreal turtle.

[surreal turtle]

@night cloak and there's a bug whenever I'm putting bandana my jacket is gone or my beard gone

[hollow cloud]

already did it bro. new update 2GB, reinstall 3GB. total; over 5GB 😛 @night cloak

[opaque sorrel]

None of my missions that were added have tracked past the previous cutoff... my classic matches are still only at 500, consecutive logins still only at 30 etc, I thought new missions were completed retroactively???

[night cloak]

It would be appreciated if you could record a video of the issue and report it in #555492558428700682, @surreal turtle.

Do you have anti-aliasing enabled, @hollow cloud?

Unfortunately, @opaque sorrel, they only count up to the last achievement for achievements.

[surreal turtle]

@night cloak about what

[opaque sorrel]

@opaque sorrel @night cloak spend BP is still at 300.000 too, I spent way more than that...

[willow ruin]

@night cloak problem with controls for notched phone

[surreal turtle]

@opaque sorrel it's starts from today only

[opaque sorrel]

How come some people already have the 60 day consecutive login then?

[night cloak]

Although, come to think of it, some have existing progress.

[opaque sorrel]

There are people who already have the 60 consecutive login skin...

[night cloak]

There was a previous achievement that required a user to log in for 365 days straight, I believe.

[opaque sorrel]

I have way more than 60 consecutive logins too, does it count from 0 or 30 now?

[night cloak]

Users that have progress in that will be awarded that achievement.

[hollow cloud]

yap bro @night cloak

[night cloak]

Why is the resolution is different and smaller

Try disabling it, @hollow cloud.

[opaque sorrel]

Hmm ok ty @night cloak

[night cloak]

I don't see anything wrong, @willow ruin.

[leaden sonnet]

how do I unlock the character "Victor" post-update?!... @everyone

[hollow cloud]

i did bro, it didn’t work @night cloak thats why i need help. i already did what i can

[willow ruin]

@night cloak

[storm flume]

Hello, @hollow cloud!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[willow ruin]

@night cloak the controls are different ina classic match

[left isle]

Isnt there an m24 skin for playing 200 tdms? Cant seem to find it under achievements

[night cloak]

It looks the same to me, @willow ruin.

[hollow cloud]

please forward my problem to game community if you can @night cloak million thx! 🙏🏻

[sharp scroll]

Guys, I cannot update on iOS because of storage problem. I wonder, if I delete and reinstall, will my ingame settings be the same?? Like button locations??

[odd jetty]

How to cancel acc deleting process?

[reef stirrup]

@left isle just find the "complete x amount of evoground matches" achivement

[night cloak]

It should stay the same if you have it saved as a layout, @sharp scroll.

[storm flume]

You can contact the customer service via the game settings, @odd jetty. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[sleek dagger]

In game support team is dead

[odd jetty]

yes

[reef stirrup]

@night cloak do you know why We/I can't equip the "Ghost scarf" (the one from the achivement) to any other "sets". (example: I can't equip the "Ghost scarf" on the "Nuclear Commando Set" anymore.)

[last ridge]

they ruined more stuff

[night cloak]

Because it's a set.

[last ridge]

it doesnt work with my S1 jacket, even tho they were already equipped

[reef stirrup]

but we can equip any other scarfs

[night cloak]

An outfit/set overrides existing body clothing except for some.

[last ridge]

complete bs

[leaden sonnet]

how do I unlock Character workshop tab?!!!!...

[reef stirrup]

Well it ruined alot of outfits this way

[last ridge]

as i keep saying

adding more things before fixes breaks more stuff

[storm hare]

I updated my game and now it says my device is not supported

[warm rapids]

Pubg not starting

[reef stirrup]

@last ridge R.I.P. Ghost scarf

[sharp scroll]

@night cloak I saved. I’m gonna trust you mate

[warm rapids]

Help I didn't even update it but ok and I did the server maintenance thing but was that the update

[upper ocean]

Can I do something to it?

[warm rapids]

You can fly now

[night cloak]

Again ban then ban after ban and then ban again ban BAN!!!!

Wtf Tencent?You already ban me with client error

Excuse me, can i please speak to a moderator

[onyx briar]

@feral sparrow whats ur problem here?

[feral sparrow]

Pls explain this 4 legendary items but pubg is not giving me bagpack skin...

1.Godzilla pan
2.Trench coat
3.sunglasses (red)
4.Enchanters hat

[blissful leaf]

Why the mission doesn't count what i've really done like the mission spend 1m BP stuck on 300000 why?

[feral sparrow]

My ID is
5113825351

[onyx briar]

@feral sparrow idk its just about luck and are all of em free? if not that dont complain

[leaden sonnet]

so no one can explain to me why we dont have the character tab in workshop but I had it in beta @everyone

[glossy sable]

@leaden sonnet Its release has been delayed to August 26th.

@storm hare That means your device no longer supports the game.

@warm rapids Not sure to have understood your query.

@night cloak Might wanna develop that?

@night cloak What is your issue? We can't help you if you don't state it.

[leaden sonnet]

thank you @glossy sable

[reef stirrup]

@feral sparrow the Godzilla Pan doesnt count because it's a weapon skin

[warm rapids]

The game just kick me out soon as it say tencent games

[glossy sable]

@leaden sonnet :+1:

[storm hare]

Thxs @glossy sable

[onyx briar]

@warm rapids try reinstalling it

[glossy sable]

@storm hare :+1:

[warm rapids]

Ighhhtt

[glossy sable]

@feral sparrow What backpack skin are you referring to?

[feral sparrow]

@onyx briar Most of the things are paid Godzilla pan and enchanters hat I paid for them so I can get the legendary find 3 Achievement...

And Godzilla pan showed 3/4 in achievment...

[onyx briar]

well dont we get backpack skins for free?

[feral sparrow]

@glossy sable Red and Black bagpack skin....

[leaden sonnet]

@glossy sable does that also include "Companion"

[reef stirrup]

@feral sparrow only legendary outfits counts for the achivement

Weapon skins doesnt count

[feral sparrow]

Sunglasses (red) is legendary ...

[reef stirrup]

@feral sparrow you have 3 on the screenshot

[glossy sable]

@leaden sonnet The Companions are not yet to be released on the Global version.
The button is shown to prepare the UI layout, but that's all for now.

[reef stirrup]

(Enchanters hat, trenchcoat and red sunglasses)

[leaden sonnet]

wow that hurts

[feral sparrow]

The Godzilla pan is legendary...

[bold siren]

Send a screenshot of it where it says you will get the backpack skin if you have 4 legendary items, @feral sparrow. Also, some of them you mentioned is not a legendary item.

It says Outfit not Items.

[reef stirrup]

@feral sparrow permanent outfits

[feral sparrow]

The is Screen shot is 3 days ago.....
Today I got sunglasses....

[night cloak]

Never mind my issue has been solved

[reef stirrup]

duplicate?

[feral sparrow]

All these are permanent... And The glasses count just like the hat ...

[night cloak]

Thank you

[fiery dock]

I am unable to enter into match game keep on crashing

What to do

[bold siren]

You have to get 4 Legendary OUTFITS, @feral sparrow.

Not Items, hats/glasses won't count.

[reef stirrup]

@fiery dock try to "repair" your game at the lobby

[fiery dock]

Ok

For Ios

[glossy sable]

@fiery dock Log in screen*
You have to log out to repair.

[feral sparrow]

Explain

[bold siren]

Please do not spam, @feral sparrow. Read my messages.

[reef stirrup]

@feral sparrow Glasses aren't Outfits

[feral sparrow]

Then how mask count??

?

[bold siren]

OUTFITS, not glasses, hats, shirts, pants or shoes.

OUTFITS.

[reef stirrup]

@feral sparrow I mentioned the legendary cosmetics that you had in the screenshot above.

[feral sparrow]

[tardy basin]

Can 1 bullet from an mk14 kill 2 people if one is directly behind the other?

[bold siren]

This is how a legendary outfit looks like, @feral sparrow.

[glossy sable]

No, @tardy basin.
It's a game, not real life physics, a bullet doesn't penetrate the player.

[night cloak]

@glossy sable you adviced me to use Dns changer for ban with data error with client

But it doesnt helps

Plssss help me with unban

[vocal plinth]

How to fix

[primal furnace]

I need help

[night cloak]

hi

[storm flume]

Hello, @primal furnace!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[night cloak]

can help me

why iam banned from pubg

[primal furnace]

Here is the problem

[long sundial]

t

[primal furnace]

My clothes is lock

Error mark

[reef stirrup]

try to download the recourse pack

[primal furnace]

So what should i do..?

[alpine lotus]

Dude the game is laggy AF

So much stuttering

[primal furnace]

@reef stirrup bro

@storm flume hay bro..here is my problrm please solution

[warm rapids]

So whe I open pubg it go to tencent gaming then it just close out with out saying anything my other phone can load in pubg but I don't play on pubg on the phone

[reef stirrup]

@primal furnace try to download the recourse pack from the lobby (next to the start button)

[primal furnace]

@reef stirrup i don't understand

[reef stirrup]

give me a second

[primal furnace]

@reef stirrup ok bro..

[neat lotus]

I opened 5 Classic crates & 3 Premium crate just now!!but still its stuck on 25

[patent nymph]

I have logged in the game for more than 60 days in succession but I did not get this achievement ?

[reef stirrup]

@primal furnace

@pulsar adder you might have played in a different server or the servers are down.

[warm rapids]

Just finna factory set

[night cloak]

I legit won’t be able to play pubg till they fix the stupid button layout bug on notched devices smh

[pulsar adder]

We're in na cause my buddies are perfectly fine @reef stirrup

[patent pivot]

Cant get the normal screen after update its stuck on notched display even after the settings are showing normal.
Ps- i have restarted the game several times

[primal furnace]

@reef stirrupthanks bro..

[reef stirrup]

np @primal furnace

[glacial bramble]

@night cloak

[storm flume]

Hello, @glacial bramble!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[limber meteor]

Fix the dacia bug

[pulsar adder]

See na

[patent pivot]

Cant get the normal screen after update its stuck on notched display even after the settings are showing normal.
Ps- i have restarted the game several times

[sharp wren]

Why notch control is not saving?

[reef stirrup]

@night cloak @patent pivot tried this already?

[patent pivot]

Yes

[vital sluice]

Device @patent pivot?

[patent pivot]

OnePlus 6

[night cloak]

@reef stirrup yeah it still didn’t work

[vital sluice]

What you can do to temporarily fix it is.. completely hide notch on your phone and launch the game, @patent pivot.

[last ridge]

hm, devs who actually fix stuff, interesting

[patent pivot]

Yeah that works but I don't wanna do that 😕

[vital sluice]

Check the report in #555492558428700682 , @patent pivot. Many are facing it ,we need to wait for the devs to fix it soon.

[patent pivot]

Okay

[sharp wren]

@last ridge that notch problem?

[rapid sphinx]

I will never update pubg early ever again

[lament stream]

Why am i unable to download maps?

[last ridge]

other problems, mainly the same ones for several seasons now, and my S1 jacket or ghost scarf are broken

[reef stirrup]

@last ridge Ghost scarf is broken

[tired fractal]

every time i enter game my controls get screwed why?

[last ridge]

seems this update broke more than any other update

[rapid sphinx]

@vital sluice i hid the notch completely in game but it's still broken

[last ridge]

@rapid sphinx its the game, broken again

[pulsar adder]

Make sense. 300 ping Is reasunable

[rapid sphinx]

@pulsar adder yup, it's a known bug and they are fixing it. Even I have this problem

[vital sluice]

The notch issue will be forwarded to the team and hopefully we will get a fix to it soon. A temporary fix for it is to completely hide notch on your device and play the game for now. Sorry for the inconvenience caused.

[pulsar adder]

What is the notch issue?

[last ridge]

what about the S1 jacket/ghost scarf?

[rapid sphinx]

@vital sluice lol hiding the notch does NOT fix this issue I have tried it

[vital sluice]

Do report them, add 👍 to them in #555492558428700682 if you find it.

[pulsar adder]

Ig since I got the update hours before my friends the games giving me a handicap over them 🙄

[last ridge]

i had them both equipped and upon logging on after update, game unequipped my stuff

[reef stirrup]

@last ridge that's a good question. I already reported it ingame

[tired fractal]

every time i enter game my controls get screwed why?

[pulsar adder]

Also. The update screwed up my quick chat again and that's just retarded. It shouldnt mess with it

[vital sluice]

You have to make it "auto" in individual apps, "normal" in the game and completely hide notch on your device and it works, @rapid sphinx.

[rapid sphinx]

@tired fractal notch phone?

[tired fractal]

ipad

[rapid sphinx]

There is an issue about messed up controls on notched phones. The devs are working on it

[neat lotus]

It should be 32!!! I opened 7 crates but its still stuck on 25

[tired fractal]

i’m on ipad tho 🤔

[vital sluice]

Even it's an issue on the new version, @tired fractal. Report it to the customer service in-game please

It resets once you get any kind of legendary item, @neat lotus . So if you got one at 25.. it starts from 0.

[neat lotus]

Ohh man

[mild ridge]

I downloaded newest via the App Store. Yet when friends try to invite, it says I don’t have the latest version

[oblique plover]

I Can't seem to equip any top skins if I equip the eye patch or the ghost scarf

[reef stirrup]

@oblique plover it's a new bug

[oblique plover]

What's up with that? Is that a bug or a feature?

[reef stirrup]

(I believe it's a new bug)

[oblique plover]

Really hope that the devs will fix it fast

[night cloak]

So my aim button isn’t where I set it to be in game, like in the control panel it’s where I want it, but in game it is different

[reef stirrup]

@oblique plover same

[vivid gust]

yep same

[carmine acorn]

My screen is not optimized for s10+ after the update

[indigo cliff]

Guys i have the galaxy S10+ ....after the new update the game is filling the entire screen and that camera cutout is causing problems😑

[quartz warren]

I didn't got any gifts after I updated those 2000 BP and parachute trail 😟 😢

[carmine acorn]

@indigo cliff i have the same issue

[haughty cypress]

this is probably the most broken update in pubgm history lmao

[quartz warren]

@indigo cliff @carmine acorn go to settings then basic and set notched screen or normal as per requirement

[carmine acorn]

@quartz warren i have already tried but no fixes

[quartz warren]

@carmine acorn after changing restart the game

[carmine acorn]

@quartz warren yup i have made a restart but its still the same issue

[night cloak]

Copy of cyber hunter tbh

[indigo cliff]

@quartz warreni tried normal,notched and rounded corners.....no use....even after restarting

[night cloak]

@indigo cliff same

[vivid heart]

stuck on loading screen in bd region !

[night cloak]

And my aim button favors the left side of the screen where when in game it’s more left then when I adjust it’s not in the same place as in game

[vivid heart]

when use vpn then i can enter the game !

[carmine acorn]

@night cloak ikr it doesn't changes apply same

[wanton heath]

New future Update

[frail zinc]

@quartz warren go to settings scroll down and your will downloads claim classic coupon from there after you have downloaded the resources pack

[night cloak]

@carmine acorn to the screen or the button?

[wanton heath]

Othe NEW update

[frail zinc]

@wanton heath I saw the enemies like this I was confused that wtf was that

[quartz warren]

@frail zinc I didn't got parachute trail and bp i did that

[carmine acorn]

@night cloak the aim buttons doesn't changes as u do it in the settings

[frail zinc]

@quartz warren nobody got that

[night cloak]

Yeah @carmine acorn

[quartz warren]

My car was invisible @wanton heath 🤣

@frail zinc it was written in notice

[frail zinc]

I dunno then @quartz warren

[carmine acorn]

@night cloak its mostly seen for s10 users

[vivid gust]

for iphone too

[night cloak]

@carmine acorn s10?

[indigo cliff]

Even after trying changing screen resolution from settings,using game launche to lower reso for pubg....no use.....sigh......did these guys just ignire the fact that s10 and s10+ users also play the game?

[vivid gust]

i think the notched screen users are affected.

[frail zinc]

Anybody else facing laggy controls?

[night cloak]

I have the iPhone XS @carmine acorn

[haughty cypress]

isnt the game always laggy

[carmine acorn]

@night cloak i have s10+
Ohh then its for most of the devices with notch nd rounded corners

[reef stirrup]

@haughty cypress not on a 1k$ device

[kind yarrow]

I have enough storage memory but cant download the game

[carmine acorn]

@haughty cypress that is probably coz of the phone ram

[haughty cypress]

yeah sure it lags on my friend's razer phone, makes sense

[carmine acorn]

Or it could be the ping issue

[frail zinc]

New bug- the headless character

[rapid sphinx]

@frail zinc its a new feature dude.

The most broken update in the history of PUBGM

[indigo cliff]

@rapid sphinxtrue that😂

Patch notes
-Added lag
-Added bugs to fix later
-Added unknown bugs
-oh....also a new mode to play,ps....it will include the above features😂

[dreamy hawk]

Hello dear PUBGM-Team,

my PUBGM account was suspended about a month ago. (10 years suspension) But there's no reason for that, because I didn't hack and don't play with hackers,  so I didn't break any rules. I was banned without warning and for no reason. I've tried writing with ingame support  several times, but it seemed to me that I was talking  to a bot because the same messages were always sent. 
I hope you can help me because I paid a lot in my account and wanted to pay more. My account is also very old and I like to play PUBGM and always  found the game good and entertaining, but Ican't play it anymore. .
I ask for a quick answer and perhaps a solution for my problem.
Thanks in advance!

My Charachter ID : 5181030059

Best regards
Ayl00r

[odd cobalt]

Major bug

Don’t see my gun and when I scope in I see this

[errant ginkgo]

so... vpns don't work anymore?

[opaque sorrel]

@dreamy hawk did you ever use vpn trick to get rewards

[dreamy hawk]

@opaque sorrel no

[frank obsidian]

How's new update

[odd cobalt]

Also my friends got the new outfit for free and I didn’t get any outfit for free

[keen hornet]

This is my before update bannad account msg

[silent gorge]

Hey Guys, After The New Update My Game Went Full Screen (It Shows The Notch Which Is Really Frustrating As I'm Playing With The Notch Hidden From The Beginning) Please Help, I'm Using POCO F1.

[clear siren]

Why cant i enter the game after the update please help

[keen hornet]

And after update bannad account msg ...

What he'll doing pubg Mobile ...

[zenith oar]

@night cloak There is no reply from customer support. What should I do right now ?

Can I Get BAck my account to global version ?

[night cloak]

Wait for the reply.

[odd cobalt]

Means problem I have regarding notched screen I have iPhone X

[blazing saddle]

The update brings an upgraded anti cheat system. Sorry we do not deal with banned accounts here, @keen hornet

[night cloak]

It will take time. Probably a week.

[zenith oar]

@night cloak is there as policy or any process to take my id coz I didnot sign in vietnam server I just login through some website ?

[keen hornet]

What mean Anti cheat ...and I'm
not cheater

[clear siren]

I can see my phone's notch too

[silent gorge]

@clear siren Do You Know How To Fix It?

[night cloak]

The only way is through customer service @zenith oar.

[storm flume]

Please read this channel's pinned messages for further information, @clear siren:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[clear siren]

Yes

[night cloak]

I don't exactly know how did you end up login in into Vietnamese version. But I hope you can get it back after contacting them.

[clear siren]

Its in settings i would give you a screenshot but i cant get in the game sorry

[dreamy hawk]

Hello dear PUBGM-Team,

my PUBGM account was suspended about a month ago. (10 years suspension) But there's no reason for that, because I didn't hack and don't play with hackers,  so I didn't break any rules. I was banned without warning and for no reason. I've tried writing with ingame support  several times, but it seemed to me that I was talking  to a bot because the same messages were always sent. 
I hope you can help me because I paid a lot in my account and wanted to pay more. My account is also very old and I like to play PUBGM and always  found the game good and entertaining, but Ican't play it anymore. .
I ask for a quick answer and perhaps a solution for my problem.
Thanks in advance!

My Charachter ID : 5181030059

Best regards
Ayl00r
@night cloak @blazing saddle @vital sluice

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @dreamy hawk. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fresh sigil]

Can I ask questions related to pubg PC?

[summer silo]

هو انا الانجازات دي عامله بس مش محسوبه ليه + دي مشكله عامه مش عندي بس اي الحل

[grizzled lark]

No, we only provide assistance for the Mobile version, @fresh sigil. You might need to join the pc server.

[summer silo]

هو انا الانجازات دي عامله بس مش محسوبه ليه + دي مشكله عامه مش عندي بس اي الحل

[storm flume]

Please do not use any other language aside from English in this channel, @summer silo. Refer to #482111832669159445 for language channels.

[dreamy hawk]

@night cloak then answer me pls

[frank obsidian]

Omg game is unplayable now

[night cloak]

machete 2.0 already answered your question @dreamy hawk.

[broken sierra]

So anybody wondering why you can't equip scarf with a full dress and the reason behind is one and only, the tale of scarf (or whatever it is called) mix up with that dress making it look odd.

[fresh sigil]

@grizzled lark ughh ok, I see

[austere wraith]

Hey guys. Iam having an issue in my account since my rank and statistics are suspended or freezed and i dont know why or how to fix it , Iam gaining points and wins but its not registered on the rank server while i have points to reach conquerer but its not working .
I hope i can get some help about my issue. Ps: i got banned twice for 10 minutes duo to error connection. My ingame id : 588142077

[blazing saddle]

@austere wraith Does it show the rank or does it show 'Not ranked' ?

[dreamy hawk]

Hey, I have not violated the rules and I've got banned without warning and reason @night cloak

[austere wraith]

@blazing saddle its shows a rank but an old one

[coral leaf]

@broken sierra yeah i got that problem too

[night cloak]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken @dreamy hawk.

[blazing saddle]

Rank freeze = using hacks/teaming up with cheaters.
Contact the ingame customer support regarding more information and help, @austere wraith

[broken sierra]

@coral leafits not a problem it's a fix, you can ruin the look of a a dress by extra cloth of scarf

[dreamy hawk]

@night cloak I have message many times the ingame support, but it seems like I'm talking with bots and there is no good support ingame.

[coral leaf]

@broken sierra bruh , even if use my scarf its doesnt showed up in full outfit , except for the long scarf one , its still showed up 😅

[olive isle]

New UI very bad .I don't like

[summer silo]

These achievements I have implemented but not calculated not calculated why + this is a general problem what the solution

[broken sierra]

So any game breaking bug i should stay away from because my game is working all good, just a lil bit lag but it will be fixed in future hot fix

[night cloak]

we can not help you as I stated in that message @dreamy hawk.

[open jackal]

@harsh anchor no puedo jugar en primera persona por que el emparejamiento no deja entrar a una partdia soy jugador de emulador

[storm flume]

Please do not use any other language aside from English in this channel, @open jackal. Refer to #482111832669159445 for language channels.

[night cloak]

Do not mention community team @open jackal.

[broken sierra]

@summer silo just do 500 more classic matches, you can't just get anything that easily mate.

[dreamy hawk]

@night cloak ok and the ingame support also can't.
Who should help me.
I love PUBGM and I want to continue with my account

[pine frigate]

Hello guys I have a question. With the new update there is a Region setting in options, but mine says China Taipei even though Im in europe. When I press change it offers my country, I save it and it still says China. No VPNs or anything. Screenshot on img share channel.

[dreamy hawk]

I spend much of time in my account @night cloak

[olive isle]

@night cloak how to get new lobby

[broken sierra]

New lobby?

[lament condor]

There is no Pirate theme

[olive isle]

Pirate lobby

[night cloak]

As I said it cannot be helped here. We are not developers @dreamy hawk.

[austere wraith]

@blazing saddle customer service is not helping me , its been more than a week contacting them. I mentioned before that i got the 10 minutes ban and its says due to error connection, iam not hacking neither playing with hacks and i have screen shot of the ban which i can provide.
Please if i can get help here would be appreciated
My ingame id: 588142077

[dreamy hawk]

@night cloak ok who should help me? I want to talk with somebody

[storm flume]

You can contact the customer service via the game settings, @dreamy hawk. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[lament condor]

is it Ok if i do not download Resource Pack ?? Any loss

[dreamy hawk]

No I want to contact somebody here to help me

[broken sierra]

@lament condor you can't do anything lol, downloading it is only option you've got buddy

[dreamy hawk]

I tried via the game settings but no answer @night cloak

[night cloak]

guys why pubg emulator dont work

We can not help you here. The only way is customer service @dreamy hawk.

[olive isle]

We are want to talk with community team

[storm flume]

Hello, @night cloak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[pine frigate]

Hello guys I have a question. With the new update there is a Region setting in options, but mine says China Taipei even though Im in europe. When I press change it offers my country, I save it and it still says China. No VPNs or anything. Screenshot on img share channel.

[lament condor]

@dreamy hawk no one here can help you , contact tencent dev via email or ingame support .

[night cloak]

^

[broken sierra]

@dreamy hawk is account suspension your problem?

[night cloak]

Now please stop asking same question repeatedly.

[dreamy hawk]

@night cloak there is only bots and the same messages always

[lament condor]

@night cloak new theme ??

[olive isle]

@night cloak new resources download system too bad

[dreamy hawk]

@lament condor tried many time but no answer
@broken sierra yes

[night cloak]

If it is available then you can access it from in game settings I guess @lament condor.

[dreamy hawk]

@night cloak I want a solution please
I'm sure that I'm a clear player

[lament condor]

@dreamy hawk wait till they reply , if not ..make a new accnt

[dreamy hawk]

@lament condor no I want my account

[lament condor]

@night cloak okk..cool

[olive isle]

@night cloak 0.14.0 update too lag issue

[night cloak]

You can report the issue in #555492558428700682 channel @pine frigate.

[haughty cypress]

👍

[night cloak]

What does the resource package do?

[onyx cairn]

@olive isle
Repair your client after installing, most issues in lags are solved then.
If not, please refer to #555492558428700682

[keen hornet]

😡

[night cloak]

This is support channel. You can send memes in #520824336513368101 @keen hornet.

[broken sierra]

@dreamy hawk buddy there's no way your account is suspended for no reason, everyone says they didn't do anything wrong, they are clear but the truth is that yes you have used 3rd party application like gfx or other, exploited bugs like shooting someone through a wall if their head pops out, playing with hacker just to try out. There's nothing you can do, you did this to yourself, now pay for it buddy.

[onyx cairn]

@night cloak
It contains all shop items

[keen hornet]

I know

[olive isle]

@onyx cairn resources download system remove then game lag fix

[night cloak]

We simply can not help you. It's 8th time I am telling you. 🙂 @dreamy hawk.

[lament condor]

@night cloak kind of visual pack of clothes ,guns , etc ..u need to download resource pack to see certain outfits etc

[night cloak]

why does vpn events not work anymore

[dreamy hawk]

@broken sierra No bro
I did not done anything of these.

[onyx cairn]

Or stop download, then play.
What kind of lag issues are appearing? @olive isle

[night cloak]

using VPN is not recommended @night cloak.

[dreamy hawk]

@night cloak ok I'm asking for someone to help me without the ingame support and email

[night cloak]

I am not playing games with vpn i am using them to get events

[broken sierra]

I know the feeling when you see someones head pop outta a wall but you gotta have patience, the reason i never got banned, not even a notice tbh is i never do that, all fair play

[night cloak]

There is no one can help you rather than that @dreamy hawk.

[lament condor]

@night cloak not allowed officially

[broken sierra]

@dreamy hawk nothing can be done, it's their game they do what the wanna do. Make a different account.

[olive isle]

@onyx cairn 0.14.0 update very very bad update

[broken sierra]

It's obvious that you did something that you shouldn't have done

[lament condor]

Btw Tencent should remove Old Zombie modes , or make them downloadable to reduce space

[night cloak]

Great idea. You can suggest that to customer service. Maybe they will do it in future.

[olive isle]

I don't like old and new zombie . It is very bad

[lament condor]

@night cloak ok

[onyx cairn]

For me it's very fine. If you have specific issues, feel free to ask here for help or refer to #555492558428700682. There is a sneaky little form that wants to be filled out! Otherwise you can have unrelated conversations in #chat @olive isle 😊

[lament condor]

@olive isle this aint #pubg-mobile

[dreamy hawk]

@night cloak ok thank you but I will come back again in the next days to ask for someone who can help me, because I'm sure that I have not violated any rules....

[olive isle]

I want talk with official

[storm flume]

You can contact the customer service via the game settings, @olive isle. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[lament condor]

@dreamy hawk final thing ...no one can help u here with that cuz this is discord , no devs r here ...only option is customer support

[keen hornet]

Hello dud can u Make a different account ..and give me your account ... 😂 😂

[pure latch]

The graphics of my iphone 6s plus has been deteriorated.. it fixed after reinstalling but then after i reopened the app, it goes back to pixelated graphics

[keen hornet]

@broken sierra

[olive isle]

@keen hornet give me money I will give my old account

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[keen hornet]

@olive isle I don't talk u

[pure latch]

Anybody reply on my message

[olive isle]

@keen hornet ok thanks

[torpid lodge]

After the update controls are messed up. Its3 broken

[pure latch]

Anyone else having same issue with iphone6s plus

[dreamy hawk]

@lament condor where can I find devs?

[weak jay]

Is that normal?

[storm flume]

Please read this channel's pinned messages for further information, @weak jay:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Try repairing the client @pure latch.

[pure latch]

@night cloak i already reinstalled the game it fixed but it goes back again when i closed and open the app

[olive isle]

@weak jay bro cancel and clear data your play store and restart phone

[night cloak]

Can any one help me

You can report it in #555492558428700682 for now and see if anyone else have same issue @pure latch.

[forest hedge]

Hai can someone help me? I can’t equip the ghost scarf and a suit or a shirt on my character

[storm flume]

Hello, @night cloak!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[night cloak]

It is known bug. It will be fixed soon @forest hedge.

[forest hedge]

Ok thx

[weak jay]

@olive isle i tried but still... every update

[night cloak]

@night cloak pubg is not working it is stuck on blue screen help.me

You can react in #555492558428700682 @forest hedge.

Emulator @night cloak?

[dreamy hawk]

@KiNGPiN 👑 where can I find devs?

[night cloak]

No

@night cloak

[torpid lodge]

No one is having issues with controls?

[storm flume]

You can contact the customer service via the game settings, @dreamy hawk. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

There are some players. You can report it @torpid lodge.

Have you tried reinstalling @night cloak?

@night cloak help me

Hm @night cloak

[molten pier]

When I mark enemy ahead, It mark towards right not at the exact position where I want to mark.

[night cloak]

@night cloak

Obb file in your game is missing. Reinstalling the game from play store will fix it @night cloak.

[bold siren]

What is the issue, @summer silo?

[summer silo]

No games have been played since this date. This is a general problem

[bleak spruce]

What does it mean.... 🙄

[night cloak]

You can react to this report. So it will get fixed in future.
⬇
https://discordapp.com/channels/393088095840370689/555492558428700682/593185096773926913 @molten pier.

[summer silo]

No games have been played since this date. This is a general problem

[bold siren]

What do you mean, @summer silo?

[molten pier]

@night cloak It's been more than a month wow

[night cloak]

Well, unfortunately what we can do is keep reporting @molten pier.

[empty stratus]

If i report a bug here will it actually go to the official pubg dev team or is this a fanmade server?

[summer silo]

@bold sirenI have played more than 1000 games

[night cloak]

@night cloak

2 files

[molten pier]

Rename the second one @night cloak

[night cloak]

Name? @molten pier

Does I have to remove 1 from second file ?

[summer silo]

I have played more than 1000 games

[night cloak]

I would say completely delete the files and reinstall the game manually from play store @night cloak.

[storm flume]

Hello, @summer silo!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[regal skiff]

Pubg banned my account WITHOUT any reason way

[molten pier]

@night cloak Check which one is crct one (Check Size)

[coral leaf]

@summer silo its maxed from 500 , you have to play more 500 in this update 😂

[night cloak]

full of lags now

@molten pier ok

scope shakes now automatically when u spam bullets

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @regal skiff. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[coral leaf]

New achievement doesnt count your previous activity

[night cloak]

full of lags

[tawny cape]

@torpid lodge my controls don't save to where I put them, and when I restart the game the controls reset and some are off screen

[molten pier]

@night cloak My file size is 2.06gb

For me repairing client fixed some control error

[summer silo]

@coral leafBut there are people whose previous activity has been calculated

[regal skiff]

Way my account banned

[tawny cape]

@molten pier my game loads to fast to click repair

[coral leaf]

@summer silo there are not , send the proof if you dare 😁

[molten pier]

Log out @tawny cape and then repair

[bleak spruce]

Plz tell me what is this

[left violet]

I can’t find “character” in workshop. It only gives me “firearms”. Is this a bug or what?

[bold siren]

Character?

[left violet]

Yea

[coral leaf]

@left violet its not updated yet , it will be updated soon

[bold siren]

Appearance?

[left violet]

Okay thank you

[bleak spruce]

?

......... 😐

[coral leaf]

@bleak spruce i think you just register to join a challenge but your tier cant play it

What tier are you on?

[molten pier]

@bleak spruce it's a bug i think. Same happened with me as well while I'm at ace

[bleak spruce]

@coral leaf
Diamond

[coral leaf]

@bleak spruce do you register for a challenge?

[formal nimbus]

Wth

[bleak spruce]

@molten pier
🙏👍🏻

[candid bolt]

Thank you pubg mobile for new bugs and glitches .we were waiting for this

[formal nimbus]

This happened to me yesterday so I use repair client and then I close pubg and next day I open and it's like that again

I don't want to keep using repair client thingy

[bleak spruce]

@coral leaf
No...
I had seen this in other players also

[coral leaf]

@formal nimbus what is the problem ? 😂

@bleak spruce so its a bug ,but you dont get anything that harm you right?

[formal nimbus]

The blurry thingy

[drifting lark]

When could I register my crew to challenge?

[night cloak]

Blurry thingy?

[bleak spruce]

@coral leaf
✌️😊

[formal nimbus]

This is how it should look

[molten pier]

Reset Graphics! @formal nimbus

[night cloak]

I see no major difference honestly.

[coral leaf]

@night cloak the previous pic is more blurry

[candid bolt]

Don't worry bro it's pubg mobile means they will give you bugs and glitches and take your money for this you should be thankful for this

[formal nimbus]

And makes everything a bit smaller

[mystic echo]

Hey their pubgm beta.
My beta account is banned for no reason.
I didn't loged in for 2 months and when I login and played a game then my account got banned for 10 years. Help.

[coral leaf]

Bruh a provocator

[regal skiff]

Koy batay ga mara account kabtak unlock haga ..without any reason banned my account

[safe elbow]

@candid bolt I can tell you don’t spend anything on the game

[night cloak]

Hy anyone tell me what happend with new carectore victor....

[mystic echo]

Jubair bhai my account is also banned

[storm flume]

Please refer to FAQ .2.9 in #481198147478224896 for further information, @regal skiff. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[candid bolt]

Royal pass from continous 5 seasons

[night cloak]

Date is given there @regal skiff.

[safe elbow]

$10

[bleak spruce]

@night cloak
Update on 26th

[night cloak]

That is bug in pubgm beta @mystic echo. It will be no longer available.

What happened with new carectore victor anyone tell me about that

[mystic echo]

Ohh no

[night cloak]

26 what

[coral leaf]

@night cloak its not updated yet , it will be soon

[bleak spruce]

26 th Aug it will come
Character victor

[regal skiff]

Halp me I am unable to login to my account its showing banned your account has been disabled for Violation of pubg mobile guidelines but I had not done anything wrong on my account I follow every guidelines and terms carefully my ID 5244683428

[mystic echo]

PUBG support is very bad.

[night cloak]

Contact customer service. We do not deal with Bans here @regal skiff.

[polar hare]

How come this pubg update takes forever to finish? Im using the KR version btw

[night cloak]

Where is vector character

[coral leaf]

@night cloak its not updated yet , it will be updated soon

[candid bolt]

They only unban big Youtubers who plays on emualtor 😂

[mystic echo]

Where is vector

[candid bolt]

Rip bro they will not help you

[night cloak]

@coral leaf but in patch notes they said

[keen hornet]

@candid bolt u right

[night cloak]

Victor will be available after 26th August.

[coral leaf]

But they didnt say its available now

[keen hornet]

😂 😂

[night cloak]

@night cloak why

[polar hare]

Wait whats wrong with the vector?

[mystic echo]

Pubg support doesn't give answers. To ban accounts

[night cloak]

@night cloak It has been delayed.

If you do not require help then go to #pubg-mobile @candid bolt @keen hornet.

[keen hornet]

Live stream cheater

[coral leaf]

@polar hare nothing wrong with vector , they talk about victor new character 😂

[night cloak]

@mystic echo It doesn't.

[polar hare]

Ohhhhh

[night cloak]

Also companion

[candid bolt]

There system so poor that they haven't provided achieveemnt point in proper manner

[bleak spruce]

I am waiting for Falcon

[candid bolt]

I asked the moderators to help but they don't know anything

[coral leaf]

@night cloak companion isnt in the patch list

[regal skiff]

Ys pubg mobile doesn't support banned account fffffff

[safe elbow]

@candid bolt Go to the main chat.

[mystic echo]

@night cloak you are true they don't help

[night cloak]

@mystic echo Do you need some help here?

[regal skiff]

My royelpass account banned fg

[mystic echo]

Yes i need my account back

[night cloak]

@regal skiff Please avoid repeating that. You were already answered.

[coral leaf]

@candid bolt they wont help you because you ask for help not sincerely and inpatient , they have many people facing problems like you so its take some time just be patient

[night cloak]

@regal skiff your account will be unlocked on 21st August as said in the message displayed on your mobile

For further discussion on account ban, you can start a debate in #pubg-mobile, not here.

[mystic echo]

But it's 21 August 2029

[regal skiff]

This month

[lament condor]

😂

[mystic echo]

But it's 21 August 2029

[candid bolt]

Fact is they never help ..bro

[safe elbow]

@mystic echo You sure?

[night cloak]

Read the message carefully

[mystic echo]

Yes my account

[coral leaf]

@candid bolt they always help me out because i wait for some minutes and i tell them the problems nicely , not mocking their work

[night cloak]

Avoid off-topic chat

[mystic echo]

Is also banned

[regal skiff]

Halp meee my royelpass account 👀 👀 👀

[candid bolt]

Bro your account is gone

[lament condor]

@regal skiff dont use cheats

[safe elbow]

@mystic echo You’ll be unbanned in 7 days

[night cloak]

Remember, we are all discord staff and volunteers here. We won't be able to help you lifting any sort of bans.

[regal skiff]

Without any reason

[night cloak]

So, please read #481198147478224896 2.9 and then move to #pubg-mobile for further discussion.

[lament condor]

@safe elbow bro that 7 days ban pic was from @regal skiff not @mystic echo

[safe elbow]

@lament condor Explain that to him.

[mystic echo]

@safe elbow the ban will remove on 21 August 2029

@lament condor I am telling about my account

[night cloak]

Were is victor

[regal skiff]

😰 😰 😰

[lament condor]

@regal skiff your accnt will get unban on 21 aug 2019, chill nd dont teamup with cheaters again

[coral leaf]

@night cloak victor will be available soon

[mystic echo]

Victory is in hell

[night cloak]

I didn't got blue bear outfit tho I logged in consecutively for 60 days but all my friends had got it

[mystic echo]

Hahha

[coral leaf]

@night cloak you seriously logged consecutively?

[night cloak]

@coral leaf yep

Any one tell me what is the setting option download resources pack...? What is this..?

[regal skiff]

Ya right my them members cheater

[lament condor]

@mystic echo your accont is gone , make a new one

[night cloak]

It's around 395 mb

[coral leaf]

How many login in the achievement count? @night cloak

[nimble onyx]

Car bug

[lament condor]

@regal skiff thats why u got banned fr playing with cheaters many times

[night cloak]

@nimble onyx #555492558428700682

It just counted 30 days

[coral leaf]

@night cloak so i think you missed the 31th day

[lament condor]

@night cloak mine too..30 days ...sad ..i m playing from season 2

[coral leaf]

Maybe you forgot or something

[night cloak]

@coral leaf no dude I didn't 👀

[regal skiff]

21 Aug 2019 unlock my account

[night cloak]

What is the extra resource extension pack

[lament condor]

@regal skiff u hve to wait fr 7 days

[night cloak]

It's okie

[lament condor]

@night cloak guns , outfits visual pack etc

[regal skiff]

Thank you so much @lament condor

[night cloak]

And when it's come

[lament condor]

@regal skiff ur wlcm

[coral leaf]

@night cloak its already come

[night cloak]

I don't see

[lament condor]

@night cloak its in settings > Download..sabse niche

[coral leaf]

Resource pack is the resource of the items graphics

[night cloak]

Meams

[lament condor]

@night cloak skin , gun k graphics

[quasi dome]

guys can we get loot on the ship near to spawn island?

[coral leaf]

@quasi dome no

[night cloak]

Please help after new update it's stuck at updating download lists. Someone help ?

But skins guns already have in pub

[unique wraith]

When the next update ? I have notch issue

[coral leaf]

Its only like the godzillas 😂

[night cloak]

I tried cleaning cache

Please help after new update it's stuck at updating download lists. Someone help ?

[coral leaf]

@night cloak try clearing your playstore cache

[night cloak]

I though extra resource extension pack is the victor and companion data..

[coral leaf]

@night cloak no it isnt 😁

[night cloak]

@coral leaf how is Royale pass items restocked? As it is given in patch notes

And when unlocked victor and companion

[unique wraith]

Notch issue solved or not ?

[lament condor]

@night cloak go to skin section , u will see download button on various skin . Skin ke graphics nhi dikhege resource pack k bina

[pulsar knot]

I suddenly got a data error and got disconnected during a game what should i do?

[coral leaf]

@night cloak oh its restock the item from previous royale pass seasons

[night cloak]

[lament condor]

@night cloak the emotes from previous seasons i think

[finite bear]

hey @night cloak hey bro i need help my account got ban without any reason . can u help me?

[coral leaf]

@night cloak victor is confirmed will available at 26th august , but companion doesnt confirmed 😉

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @finite bear. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Kingpin i downloaded resources pack but I can't understand what is this and how to use this

Anyone help me ?

[coral leaf]

@night cloak if u already download it then its only new graphics

[lament condor]

@night cloak u cant use it manually , wo game items k graphics se related hai ...so god damn forget about it

[night cloak]

I downloaded...but I don't know how use..

[coral leaf]

@night cloak you dont have to use it , its used automaticly

If you didnt download the resources pack , everytime you scroll some new outfits its going to downloaded itself

[night cloak]

Oh it's means it's related to the main game graphics quality...and other okkk

[lament condor]

@night cloak u dont need to know how to use it , game will use it on its own..just download..and dont think about it

[coral leaf]

@night cloak yes

[lament condor]

@coral leaf this guy

[coral leaf]

@lament condor yes

[night cloak]

Oh okThanks to All Admins..😇

[coral leaf]

We are not admins , we are just a volunteers 😁

[lament condor]

@night cloak no admins here

[night cloak]

😅

No admins don't zhuth mat bol

[lament condor]

@night cloak are abhi yahan nhi hai

[night cloak]

Yesterday one admin ban me... because me hindi me talk kr rha tha

[pale falcon]

stop talking here

[night cloak]

Why...

[pale falcon]

support

[lament condor]

@night cloak cuz bcoz this is eng server and plz move to #pubg-mobile or #chat fr chats

[night cloak]

I think vo bot tha 2.0 who's this kingpin bro

@night cloak Is there anything else we can help you with?

Hyy wassup..masrshy..can you tell me when victor is coming

[polar hare]

I dont get why this pubg update takes forever to finish, like i dont think its ever been taking this long Update was from the app store not the ing app one btw

[coral leaf]

@night cloak I already told you twice before

Stop wasting their time

[fiery furnace]

Game is stuck in checking for update, can't get past it. Not just me, but it's happening to most of the players from Bangladesh. It shows error code: 154140716. But the problem doesn't happen if we use VPN.

[night cloak]

@night cloak I think, I already answered you. But again, after 26th August.

@fiery furnace Your country?

[fiery furnace]

Bangladesh

[night cloak]

@fiery furnacer u sure bro if I use VPN then it'll be ok?

[polar hare]

Im using the kr version, but im in the US

[lament condor]

Whats up with these limited time items in events...so bad 👀

[night cloak]

Bangladesh is having some issues lately, we've informed the official about it, @fiery furnace.

I'm facing this problem so much . I thought if I update this then everything will be fine

[fiery furnace]

@night cloak yes, yoy can use VPN.

[night cloak]

@fiery furnace

But I was wrong

[unborn juniper]

I am playing pubg for 9 months straight...i completed 500 kill with AR when it was 3 months..but now after the update it showing that i kill 504 with AR weapon..now where is my other kills..it suppose to be 2000 kill today beacause i play pubg every day..

[polar hare]

When you updated the app from the app store did the update take a very long time or not? @fiery furnace

[night cloak]

It's not a game side problem. The problem exists either on game server/ there's likely a ban.

[fiery furnace]

@night cloak good to know that, but it's happening for quite some time now. Thought this update would solve this, but didn't.

[night cloak]

Lol even it's showing I played only 500matches in classic

[storm flume]

Hello, @full hollow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[polar hare]

No way he held you in place onono

[night cloak]

When im playing for 1year straight,😂

[full hollow]

It’s not cheating it’s a bug for tdm everyone getting where they get stuck in place

[night cloak]

Dunno what's happening

[polar hare]

It looked like you got shot through a wall too tho

[fiery furnace]

@polar hare nit really, it updated normally, although failed a few times. But that's probably due to WiFi/rain.

[night cloak]

@full hollow Then make use of the #555492558428700682 channel.

[full hollow]

Sorry

[unborn juniper]

I am playing pubg for 9 months straight...i completed 500 kill with AR when it was 3 months..but now after the update it showing that i kill 504 with AR weapon..now where is my other kills..it suppose to be 2000 kill today beacause i play pubg every day..

[polar hare]

Ah @fiery furnace for me im in US, but using the korean version but atm its taking forever

[fickle gazelle]

Bro why game lagging after update???😢😢😢

[lament condor]

@night cloak is tdm glitch that allows player to go outside of map got fixed

[night cloak]

@unborn juniper It started counting again after the update.

@lament condor Was it in patchnote?

[tardy phoenix]

@night cloak every player with a notched display device is facing layout issues. Are the devs aware about that ?

[unborn juniper]

@night cloak that means again we have to complete this?

[night cloak]

@polar hare If you plan on discussing/commenting, better gp to #pubg-mobile.

[fiery furnace]

@polar hare ohh. I play global. Faced No problem updating it.

[lament condor]

@night cloak No , just asking if u know something , bcoz that glitch is in game from quite a while

[night cloak]

@tardy phoenix Thumbs up in #555492558428700682.

[median granite]

Hello
i was playing a classic game today and after that while i was in the lobby my account is banned for 7 days for no reason.
can anyone helpe what should i do ?
thanks in advance :)

[night cloak]

@lament condor All the issue fixed will be available on patchnotes.

[lament condor]

@night cloak okk cool

[night cloak]

@median granite Idk how did you ignore the reason, just just me a screenshot of the ban message and I'll try to tell you the reason.

@unborn juniper Unfortunately, yes. Tho it supposed to be not like that. But I'll have a check on my stats too.

[median granite]

@night cloak

i was playing with my squad as usual and we all play clean with no cheat methods and my friend got the same message and is banned for 7 days too. but the rest of us didn't get ban.
i'm still have no clue about what happened.
@night cloak

[night cloak]

@median granite So, the game thought you were playing with some people who were cheating in game. It's an unfortunate. If you don't know or not sure who were cheating, you can play on a guest profile and spy on people you regularly play with. It's gonna be hard but it's gonna be worth it.

[tardy phoenix]

@night cloak how to can I post a new report in #555492558428700682 ?

[fiery dock]

I have recorded a video of a cheater how to report him 😞

[unborn juniper]

@night cloakwhen "Perverance" title came for 4 max Royal pass..it didn't give us immediately... After some days...they give it to us..is it will happen with this acievements?? Plz tell!

[median granite]

@night cloak im pretty sure they're not cheating .. im playing on a guest account rn but i can't play with high levels @night cloak

[night cloak]

@tardy phoenix Check pinned message in the channel.

[storm flume]

Hello, @fiery dock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[lapis olive]

guys where is the quick chat is note showing up in my settings ??

[night cloak]

@unborn juniper I'm not sure about that, I got that title on first day actually.

[lapis olive]

in the last update 1.14.0 ?

[night cloak]

@median granite You can never be sure, they can hide it and never tell you. Anyway, I told you what's up and what to do, the rest is your choice. It's always best to take precautions.

[lapis olive]

guys where is the quick chat is note showing up in my settings in the last update 1.14.0 ?

[night cloak]

@lapis olive Let me check.

[lapis olive]

ok

[cold grove]

looking for friends

[unborn juniper]

@night cloakI think you maxed the royal pass that day..thats why you got the title that day😑

[night cloak]

When it's come erangel 2.0

[lament condor]

@unborn juniper actually that RP title is bugged i think , i also got it before reaching 100 rp and no. of seasons req

[candid bolt]

My career result show platinum 1 but the season tab shows platinum 2 why ??and my points is 3114 help me pls

[lament condor]

@night cloak nxt season

[weary cosmos]

after update, fix the lag! very smooth for my galaxy phone, thank you pubgm!

[candid bolt]

Is anyone here to help or moderators are just chilling 😕

[lapis olive]

guys where is the quick chat is note showing up in my settings in the last update 1.14.0 ?

[lament condor]

@candid bolt this is discord , developers r not here , contact ingame support or email tencent...or play few matches ur stats will get correct

@lapis olive search in inventory

[candid bolt]

@lament condor then what kind of help we can get here could you please tell me?so next time I won't make a mistake.

[frank obsidian]

Game crashes when entering match,any help ?

[tired vine]

my pubg no downloading in emulator any here to help me out?

[dry geode]

What i should to do: ive downloaded new update from appstore but when I want check it this update didnt installed. I have 30 gb. Ethernet is normal

[lament condor]

@candid bolt informations , suggestions , mod - admin can tell about prblems to tencent if needed

[candid bolt]

@lament condor thnq so muvh as expected like pubg developers like moderator.u wont get any help from here

[obsidian gate]

@tired vine
you have to run the emulator actually without the game, u can search for Gameloop and run it, then open Pubg and it will ask u to update.
hope that it would work

@dry geode
Hmmmm... seems new for me, but u can try to reinstall it, it may has a crush during installing the update

[lament condor]

@candid bolt try repair or contact in game support

[dry geode]

@obsidian gate only for pubg. Cuz I tested to update others apps. They r downloaded update

[night cloak]

Yo I need help

[candid bolt]

@lament condor in game support as if you don't know they really bother to reply you 🙄last week they banned my account for using GFX tool and my friend in the conqueror list they didn't banned him. Coz he is legit players he only uses aimbot and esp thnq so much

[deep oar]

My game is not working

[candid bolt]

Though I accept it was my mistake but atleast ban them too it really pissed me off

[lament condor]

@candid bolt i didnt said they gonna reply or help

[obsidian gate]

@dry geode
unfortunately those kind of errors are rare, so my recommendation would be to reinstall, when it still doesnt work, then try to contact support.
but actually most of these bugs, would be fixed by reinstalling

@deep oar
can u be more specific, may I can help

[night cloak]

ahem

[tender owl]

I've been seeing more and more people using Japanese/Korean voice packs quick chat, but I heard somewhere that you can get banned for it. Is that true? And why?

[candid bolt]

I already did that in game support thing nor reply nothing

[deep oar]

@obsidian gate I try to open the app but it keeps on closing by itself

[night cloak]

Delete and re install

[deep oar]

Already did

[obsidian gate]

@deep oar
is it after the update?

[deep oar]

@obsidian gate yes

[lament condor]

@candid bolt about ur prblm with league thing , play few matches , u will get point which will increase ur league eventually . Then ur stats will get correct

[night cloak]

I need help please

[candid bolt]

And what about my achievements points many of them are not counting why

[obsidian gate]

@deep oar
seems the update brought not just perfect frames, but perfect bugs 😕
can u tell, on which device u play PUBG?

[velvet bone]

Hackers, hackers everywhere

[deep oar]

@obsidian gate LG G4

[night cloak]

@unborn juniper I maxed the Royale Pass for 7 seasons, except this one.

[stuck cairn]

What in the world are the achievements saying

Most of em I did but aren’t there

[night cloak]

Is there a way to make PUBG run off SD card cuz even if i completely clear my phone I still wouldnt have space to update/get it and I really wanna be good this season u know cuz I bought battle pass and what now? Also at Diamond III so ueah
Pls help me!?

[stuck cairn]

And no reward..

[obsidian gate]

@candid bolt
try to make sure u fulfill all the requirements, like your tier, and if its in solo, duo or squad

[night cloak]

@night cloak SD cards aren't as fast and to improve the performance, Internal storage is the best choice.

But can I?

[stuck cairn]

Welp, might not play this game because it’s just 🤮

[night cloak]

@stuck cairn is that like a personal attack or something

@tender owl Messing around with files isn't safe. Just avoid the packs. Better safe than sorry.

[obsidian gate]

@deep oar
well with android, it can still stay a lot of data in your device, even after uninstalling.
what u can do is, to go to setting, then apps, then find pubg and delete all catch and data, and then try again to run it,
hope it will help

[deep oar]

@obsidian gate i'll try that

[tender owl]

I see... (Too bad. They sound so cute.)

[night cloak]

You don't have to repeat questions.

@tender owl Ikr. :)

[mellow echo]

There is a bug in TDM

[grizzled kiln]

Hllo

Hello

[weak pivot]

The pubg update has so many new bugs i disabled the notch in the app settings and yet the notch is enabled in the game anfd during the redirecting to browser the options at the bottom are appearing in half

[mellow echo]

@weak pivot one bug is in TDM

[weak pivot]

@mellow echo the controls are so irritating every setting has been changed due to the notch at first with out noticing i played a game and felt really awkward to me then later i noticed it and then again changed my settings which again make me feel awkward

[lunar heron]

Sorry why my last EvoGround matches are not counted for the new EvoGround achievement?

[obsidian gate]

Its actually something normal after updating,
like for emulators it is so common that the users have to reset keyboard layouts so they can control, second for cellphones
they have this big issue with crushes at running the game, the game would be stopped and a crush message will pop up.
But hopefully all of that would be solved in the really next days

@lunar heron
I think only the new Zombie mode is counted for this achievement

[tiny thistle]

Removing VPN offers suck anyways

[vale remnant]

I want to know when the prizes for the past PMCO it’s gonna be delivered 😃

[winged mantle]

Any bot online ?

[lunar heron]

I am playing tdm and the counter grows @obsidian gate

[tawny rampart]

From the day one onwards after PUBG MOBILE update 0.14.0...we started to encounter cheaters, what a great update..

From the day one onwards after PUBG MOBILE update 0.14.0...we started to encounter cheaters, what a great update..@Orlando

[winged mantle]

I have completed perseverance 4 (30 days of consecutive login ) will i have to login 30 more consecutive days to complete perseverance 5 ?

[thin jolt]

No car is visible....!!!!

[winged mantle]

Or in have to complete 60 days of login again ?

[tawny rampart]

Hi ric... I don't know but I got perseverance V.. And got the Nice wolf outfits.. 😜

[runic wagon]

Woah

[tawny rampart]

You have to complete 60 days..

[runic wagon]

I also had a weird speed glitch if i go to fast my game crashes

[night cloak]

Where is VICTOR?

[warm rapids]

How many points do you have to have to hit diamond v

[storm flume]

Hello, @thin jolt @runic wagon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[small olive]

when do we can create infection mode custom room

[runic wagon]

Not to mention the u forgivable lag i just got and died

I had like 2 frames a sec

[blissful leaf]

HOW im seeing so many people wear this outfit if this mission couldn't be counted after log in 30 Days consecutively

Can someone answer how?

[night cloak]

Anyone know if the iOS update is different to the Android update?

[blissful leaf]

@night cloak iOS have to download +500MB

[small olive]

@blissful leaf i got this outfit buut idk how

[rotund nest]

Please every since I updated the game this morning my graphics have been pixelated, am using an iPhone SE, is my phone model no longer going to support the game ?

I have reinstalled the game already, but am still getting pixelated graphics after I close and reopen the app after reinstalling, is this a bug or that’s the new benchmark for the game

This a video, it’s like am playing the game at 360p or less 😭, Moderators please help

[mossy laurel]

Bad News Everyone 😕 Guys VPN is not working after Update 0.14. I connected premium VPN today Nothing happen just ping got higher but new event didn't appear even turkey VPN trick is not working. Why it's not working??

[bold siren]

VPN is strongly not recommended, @mossy laurel.

[burnt sky]

I just lost a TDM game due to me being stuck in one place for multiple seconds at a time just lagging backwards, with good ping

[night cloak]

Have y’all fixed the pixelated screen yet

[bold siren]

It is a known issue, @burnt sky. It will get fixed soon.

[night cloak]

Anyone know where the extra download is for iOS

[tawdry hill]

The deafening noise at the start of each 4v4 needs to be removed. It's ridiculously loud.

[wooden oasis]

Lots of glitches and did they fix

[median jacinth]

Will the new achievements be counted against previous kill data? (Eg. what they did for RP one)

[charred moat]

Help me my pubg blureddd

[mortal patrol]

Noo not blur @charred moat

Check graphic setting

[charred moat]

@mortal patrol how i fix it

[mortal patrol]

You must click repair button

[charred moat]

I try

[mortal patrol]

Clicked Repair button?

[charred moat]

@mortal patrol from where ?

[mortal patrol]

From social media screen

Please logout your account

And you will see right up

@charred moat

[magic scarab]

what to put

[worldly plume]

A lot of problems with this update

[charred moat]

@mortal patrol thanks a Lot bro

[magic scarab]

try this grapic settings

[olive wyvern]

Is there some invisibility hack i dont know about? Saw shot fired from him i pull up 6x dont see anyone boom dead and the dude is exactly where i was looking?

[night cloak]

@olive wyvern same happened with me

[mortal patrol]

@charred moat its working?

[polar hare]

My app is taking forever to update, and i might risk the possibly of getting bugs after like waiting for HOURS based on the sses above ( im genuinely confused on why the app is taking forever to finish updating) pretty upsetting ;-;

[bold siren]

Make sure to have good internet connection, @polar hare.

[gilded citrus]

I found this glitch avg damage and accuracy arent at its place

[bold siren]

Did you try spectating the enemy, @olive wyvern?

[polar hare]

Ive been using the same internet connection before, and have NEVER experience such a slow waiting time ever. Today’s update was the only time when this happened... @bold siren

[bold siren]

Please report it in-game, @gilded citrus.

[willow atlas]

Hi

[gilded citrus]

@bold siren how.

[willow atlas]

İ stuck in tdm after update my character stucked and dont be a walk

[gilded citrus]

Oh nevermind i see.

[lucid surge]

👌

[bold siren]

It is a known bug and has already reported in #555492558428700682, @willow atlas. It will be fixed soon.

[storm flume]

Hello, @lucid surge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[bold siren]

It can take some time, @polar hare. Also, make sure to have space on your device.

[polar hare]

I have more than enough space on my device, guess ill have to wait more’

[rotund nest]

@mortal patrol thanks for the help, but there has to be a permanent hot fix to this

[unique wraith]

Why ?

[magic grotto]

Will pubg lite be available for North America

[night cloak]

How to leave crew after new update ,there is no option for crew management

[boreal mango]

I am having the issue with TDM being stuck also. HTC U11. i have mp4 video evidence, its on reddit also if any additional examples are needed

[storm flume]

Hello, @boreal mango!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[cosmic gazelle]

Matching time has been increasing after this new update in Solo Asia

[latent widget]

Anyone have a fix for this

[storm flume]

Hello, @latent widget!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[blazing saddle]

@cosmic gazelle Matchmaking time depends on the number of active players available.

[upbeat tundra]

Your game is broken after the new update. 3 games in a row when your in the plane does it disconnect. Then when trying to reconnect it says I can only connect after 296sec. WTF does it help to push rank if this is the case. Happened to my duo partners as well

[blazing saddle]

Refer to my previous message regarding the match making times, @upbeat tundra

What about the duo partners?

[upbeat tundra]

Also got disconnected in 2 games

[blazing saddle]

Can you explain what do you mean by 'disconnected' ?

[night cloak]

My game won't start, asking me to enable storage permissions when I already enabled them.

[latent widget]

I think he means kicked out of the match

[night cloak]

Please help, trying to get the AWM skin.

[upbeat tundra]

It kept freezing then it said Disconnection ti server issue

[blazing saddle]

@night cloak
Hey, it is advised that you reinstall the game.
You can take a backup of the ingame files to save your data :)

[night cloak]

@blazing saddle how do I backup my files? Never done this before. I am connected through play games.

[blazing saddle]

@upbeat tundra Can you send a screenshot of the issue you are facing?

[upbeat tundra]

I am not playing another game to lose ranking points Roid

Lost 3 like that already

[night cloak]

@upbeat tundra that's tough man.

[blazing saddle]

@night cloak
Go to file manager, Backup the folder com.tencent.ig which is present in Internal Storage>Android>data
Also, backup the tencent obb file in Internal storage > Android>obb.

[night cloak]

@blazing saddle Okay, will let y'all know how it goes.

[lucid plaza]

Is the Victor Character available yet

[blazing saddle]

@lucid plaza Nope.

[upbeat tundra]

I also sent a message directly afterwards and was so irritated after the 3rd time that I used some bad words

[blazing saddle]

@upbeat tundra Is it something like connection terminated, data error ?

[lucid plaza]

Is treasure hunt challenges out yet

[blazing saddle]

Not yet, wait for the events to come. @lucid plaza

[lucid plaza]

When does it come
Wasn’t it supposed to come with the update

[night cloak]

Backup isn't an option when I long press the folders.

[blazing saddle]

@night cloak Wait a second. Before reinstalling the game, do you have atleast 5GB of free space on your device?

[upbeat tundra]

@blazing saddle no roid it's more of a disconnect from server issue

[night cloak]

Yeah, I have space for copys, just don't know how to save them.

[blazing saddle]

Then the issue is related to your internet stability. Network strength is not the same as stability. Try switiching networks, @upbeat tundra

@night cloak Sometimes the Storage permission error occurs when the game does not have enough space to install the files on the device. It is recommended you have atleast 5gb of free space in the Internal storage of your device.

[night cloak]

I may also be switching devices soon, will the standard file transfer keep my data safe.

[night cloak]

I got 16 gigs available.

[blazing saddle]

@night cloak To backup, just copy and paste the files in another location.

[surreal turtle]

Noice pubg glitch games @blazing saddle

[upbeat tundra]

I have used 2 different wifi units as well as mobile data and could not connect

[blazing saddle]

@surreal turtle Report ingame or in #555492558428700682. This isn't the correct place to report bugs and glitches.

[night cloak]

Is there a video I can watch? I don't want to mess it up.

[blazing saddle]

Try the option in faq 1.4 in #481198147478224896, @upbeat tundra.
If this does not work, click the repair client option on the login screen.

@night cloak What device are you using?

[night cloak]

An LG G7.

Probably getting a refurb device, back glass cracked.

Maybe there will be a quick fix update. Don't feel comfortable reinstalling my game.

[light hare]

New bug

[blazing saddle]

Just go to file manager :
▫ Create a new folder and name it as 'pubgm backup'
▫ Go to Internal storage > Android > Data
▫ Scroll down to find the file called com.tencent.ig
▫ Copy it and paste it in the backup folder. @night cloak

[storm flume]

Hello, @light hare!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

I'll try again.

[blazing saddle]

@night cloak Does it show 'not ranked' or it is frozen?

[night cloak]

@blazing saddle is it the folder com.tencent.ig?

[blazing saddle]

Rank freezing = using hacks / intentional or non intentional teaming up with hackers.
For further information about this issue contact the ingame customer support, @night cloak

@night cloak Yes

[night cloak]

Okay, was able to get that copied, the obb folder next?

[surreal turtle]

@blazing saddle it's not that important for me to report

At least it runs tbh
More than enough

[blazing saddle]

To locate the obb folder :
▫ Go to Internal storage > Android > obb
▫ Find the tencent obb folder
▫ Copy it and paste it in the back up folder.
@night cloak

[night cloak]

It's a 2 gig file, would be that same as the folder already in the backup, should I just copy that file?

[blazing saddle]

@surreal turtle Then why post here? This is a support channel, we have seperate channel for reporting bugs.
This is also not a glitch showcase channel.
Please try to restrict the messages here to support related questions only.

[surreal turtle]

@blazing saddle ohke sirrr apologies☺

[blazing saddle]

@night cloak This is a different file. Both these files are important.
Once you back up, just uninstall the game and install only the apk, then you can restore the backed up files to their respective locations.

[night cloak]

Apk, not the store? Just tryna be safe. Both copied, thanks @blazing saddle, you're a legend. Will I be able to update with the store after using the APK?

[blazing saddle]

@night cloak Give me a sec, I'll give you the official apk.