questions

[night cloak]

5128807347

[blazing saddle]

@worthy mica It is not possible to unlink. but it is possible to revoke access. This means the login method will be removed.

[worthy mica]

Ok sir @blazing saddle

[blazing saddle]

It is not possible to unlink one account and link another. For further information, contact the ingame customer support.

[worthy mica]

Thanks for information

[midnight needle]

So is anyone gonna ignore my question

Pretty bad support if you ignore help

English please

[worthy mica]

@midnight needle please tag mods and than say your problem

@midnight needle bro you can tag @blazing saddle and say him your problem.

[icy carbon]

I’m currently a Diamond but got matched with two Silvers

What’s the point of rank?

[worthy mica]

@icy carbon bro tag mods

[blazing saddle]

@icy carbon If you play with teammates who are in lower tiers than you, it is possible to get matched with lower tiers.
May I ask, how do you know the tiers of your teammates?

[icy carbon]

@blazing saddle Diamond

[blazing saddle]

@icy carbon Maybe the region you are playing from, there is a lack of players. That is why you got matched with low tier players.

[icy carbon]

@blazing saddle Asia

Which server lacks players in Diamond?

[blazing saddle]

It depends on the time you are playing. 🤔

[worthy mica]

@blazing saddle hello can you send me community guidelines.

[icy carbon]

This is the peak hour on Asia

Find other relevant excuse

[merry sandal]

Community guidelines, @worthy mica?

[worthy mica]

@merry sandal yes.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[gloomy olive]

@mellow echo Yes. Good luck.

[worthy mica]

@storm flume who are you?? 😂

[merry sandal]

Refer to #481193721560432670 please, @worthy mica.

[night cloak]

In evozone is a hacker he was out the side

[distant ridge]

What is this issue, I have switched from wifi to mobile data but still same problem, what the hell PubgM developers are doing?m having PMIT tournament this week. My Internet speed is 20mbps, still my screen shows this and stuck in loading screen. @lime juniper

[night cloak]

Pls fix this

[distant ridge]

Is there anyone in developers in PUBG? I need to talk to them

[worthy mica]

@distant ridge hey friend
If you any problem than tag mods and than tell your problem.

You can tag @blazing saddle

[distant ridge]

@blazing saddle I need some help in loading screen bug m facing in game, unable to enter single matches,server shows I have high ping issue but my internet speed is 20mbps. Kindly fix my account as I have tournament of PMIT 2019.
My IGN- IGI×mutant

@worthy mica will they solve my issue?

[worthy mica]

Yes

[distant ridge]

@worthy mica I have PMIT tournament, today I have changed my network operator, I got speed internet to play pubg smoothly, but this things happened, m unable to enter the single match, stuck in loading screen

[blazing saddle]

@distant ridge Try the solution in faq 1.4 in #481198147478224896.
If that does not help, try clicking the repair client option on the login screen.
This should fix the issue.
If the problem persists, contact the ingame customer service regarding this issue.

[distant ridge]

@blazing saddleI did this in game but no changes have been there

[storm flume]

You can contact the customer service via the game settings, @distant ridge. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[distant ridge]

@blazing saddle not even in game customer service are responding, m getting only system messages.

[blazing saddle]

It usually takes them a few hours to a few weeks to respond. Kindly be patient.

[distant ridge]

@blazing saddle I need to talk with developers to take my account and fix them, I need it before 25th of this month,my tournament gonna start on 26th of this month

[blazing saddle]

The only way to contact the ingame staff is via the ingame customer support.

[distant ridge]

@blazing saddle m getting only system messages, not support

[blazing saddle]

We cannot help you regarding responses of the ingame customer support.
If you have no further queries please move to #chat or #pubg-mobile.

[distant ridge]

@worthy mica I don't know whether I can play or not, server is showing this issue, specially loading screen glitch in every matches,unable to join matches, many times my account logged out instead of entering the match.

[blazing saddle]

Do you have any game related query or issue? @worthy mica

Then please avoid cluttering this channel. We aim to keep this channel restricted to support related questions only.

[proud oasis]

What’s going on with the scores?

[storm flume]

Hello, @proud oasis!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[proud oasis]

I don’t know if it’s a bug though

The score seems to show above 40

[blazing saddle]

Looks like one. Was it a custom match? @proud oasis

[proud oasis]

No

[distant ridge]

What is this?

[storm flume]

Hello, @distant ridge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[blazing saddle]

@proud oasis It definately looks like a bug. Report it ingame or in #555492558428700682.
Even the total points of individual scores do not add up to the displayed number.

[proud oasis]

Ok

Done I sent the report

[steady smelt]

hey, is there a way to increase synergy with a friend without having to play so many games together? we're in different time zones and i want to add him as partner

[proud oasis]

No you have to play together to increase it

I think u can play any mode and it increases so play a lot of tdm I suggest as the games go fast

[blazing saddle]

@steady smelt You can exchange gifts to get daily synergy too.

[pseudo zenith]

hello

[storm flume]

Hello, @pseudo zenith!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[pseudo zenith]

I have been banned for 7 days sir I was playing with random players and with friends I don't have idea who is cheating but I received a msg that my account has been banned and tier reset so that's why I want you to remove that punishment from my account I don't have idea about this cheating stuff checkout my youtube channel I don't idea and I have never did that kind of thing so remove that ban

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @pseudo zenith. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[dapper tree]

I’ve been playing PUBG yesterday and every 5 minutes it would say reconnect and I check my ms and I have lower the 90 I have great connection and my game just keeps freezing

[magic otter]

Hello why does latest iPad Pro does not support HDR EXTREME!

[proud oasis]

Probably because it’s a new device they need to make it so the device is supported for those settings

[cosmic gazelle]

Why don't you guys add an option to upload a DP directly from the game rather than google,fb.. Gmail DP gets cropped out and its quality sucks and then when I Login from my FB,my game lags and I face frame drops.

[proud oasis]

DP?

[mellow echo]

Fix the game

My game is crashing so much

I was in diamond 3 and now I'm in platinum 5

[night cloak]

@mellow echo You can read the pinned message...

[mellow echo]

Which pinned message

[fervent orbit]

I can't play today.

[night cloak]

@mellow echo

[mellow echo]

There is nothing mentioned about game crashing

And i facing this issue from 4-5 days

[night cloak]

@fervent orbit This is probably the problem with your network.

[mellow echo]

@gloomy olive still facing the issue

[fervent orbit]

I was just watching twitch & YouTube streaming as I usually do with 1080/60 without issues on same network, same device. I just went back to watching streams without issue, still PUBG is the same.

[night cloak]

1.Exit the game and clear some space on your device, then log into the game again.

2.Logout from the game. Tap the Repair button on the right side of Login screen to repair PUBG MOBILE. @mellow echo

@fervent orbit twitch and YouTube is a different thing. I suggest you to check your internet connection speed using 'Fast Speed test' app.

[velvet bone]

Fix your bloody game!!

Wtf. I landed only to realise that I was somewhere else and I got killed. You idiots!!!

My season rank decreased

[fervent orbit]

Twitch and YouTube use the same NETWORK connection.

[velvet bone]

What do you mean, @night cloak?

[night cloak]

Play pubg mobile lite

[velvet bone]

I live in the UK. I have 5G and this still happens!?

Lazy and dumb developers.

[craggy blade]

Any solution for matching

[woven atlas]

So you tried to land on your spot but landed on different spot and got killed and lost your points? @velvet bone

[velvet bone]

@woven atlas Yes!!

[woven atlas]

middle east fpp matchmaking takes time at higher ranks due to less players. If it just crosses the waiting time just cancel and start again @craggy blade

[fervent orbit]

Yes, it MUST be my internet connection. My internet connection changed the language and erased my maps from the game.

[craggy blade]

@woven atlas I haven't found any matches since 2 days, my tier is going down because of this, is there any solution???

[woven atlas]

@velvet bone report it ingame. Also is it happening multiple times or just like once?

@craggy bladewhats your tier ?

[velvet bone]

@woven atlas Just once in my entire gameplay

[craggy blade]

@woven atlas Crown V

[woven atlas]

@velvet bone ohk. If it happens again report it ingame and just inform me

@craggy blade as i said earlier middle east fpp , there aren't many players. Just try until you get a match at your tier level

[grizzled lark]

The game won't load anything if your internet is struggling, @fervent orbit. It will show some Chinese characters due to incomplete data.

[night cloak]

We can use this app for running smoothly?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[woven atlas]

@night cloaktheres a risk of getting your account banned

[fervent orbit]

If my internet is struggling than why did I uninstall the game and downloaded and currently reinstalling (2.0Gb) in about 10 minutes?

[night cloak]

Why i can't use? It's just optimizing my game.

[grizzled lark]

Well the game needs stable internet, @fervent orbit. Even a high speed internet gets unstable at any moment, try changing dns of your wifi for better results.

[woven atlas]

@night cloakits optimising your game by editing usercustom.ini. editing files is not allowed in pubgm. If detected you may face a ban

[lime coral]

There is a glitch in pubgm
The glitch is when I fire in enemies then I am not be able to get the damage their energy isn't decreasing and ping is also almost stable around 50 to 70 ping then they will give damage to me they get the damage then I got killed please solve the issue 😡 😡
This issue is almost form today after noon

@woven atlas

[fervent orbit]

I just did several pings & trace routes throughout AWS servers in my part of the country without noticeable issues until I tried the OH servers (PUBG & Mobile). They failed traceroute on 13.58.0.253. It's not my internet connection.

I had even tried to play the game on 4gLTE that is usually fine while on the bus to work. Visors streaming is fine, traceroute still fails, app isn't even loading up to get update from fresh install.

Different DNS.

[fleet birch]

Someone fix this for God's sake

[normal flume]

@fleet birch I get this when I have bad connection, reload the game when you have a stronger internet connection

@fervent orbit your game will not load much at all if you have a limited strength internet connection. Also, after any normal update, you have to redownload maps and sometimes correct settings too

[fleet birch]

Everyone else is getting this problem in our region. It's not a connection or restriction issue either

[velvet bone]

Ban crates!!! They are an unfair advantage!!!

[night cloak]

@glossy sable no i play on global version.

[blazing saddle]

@fleet birch Get a better ISP.

[night cloak]

So apparently the support is just an AI, how do I report hackers to an actual game mod?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

Oh ffs...

How can I post a video proof of players hacking to a pubgm customer support?

[modern gale]

You can upload to YouTube and forward the link to the customers.

[night cloak]

This channel doesn't allow me to send the link. Am I allowed to post in #481199180967051294 ?

[modern gale]

You can direct message me.

[night cloak]

Oh thank god

[modern gale]

Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.

Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[normal flume]

Having trouble with frame rate drops, and have had experience of a Mod ignoring me about my query in the past. How do I improve the performance? This phone has much better specs than my old phone and I never had these issues on my old phone - so must be something app related.

[mighty kite]

good night is there an active moderator

[normal flume]

Been running Extreme and Smooth, fps is super high but keep having frames skipped here and there

[modern gale]

Try to close background applications, all the background processes, clear trash files/datas and play on lowest in game settings. Moreover a better gaming phone will help too, @normal flume.

How may we help you, @mighty kite?

[mighty kite]

my account was stolen and I got my account back via facebook but my account calan per person connected to the game on twitter account and I enter the game room at the same time I can enter the game screen pictures facebooku calıgına I want to remove my account from the pubg mobile account calan's twitter please help please @modern gale

[carmine carbon]

To Bangladeshi players : Theres an workaround.... Use VPN to load the game and download maps if needed.. then close the vpn and play games as usual... Its almost the same ping as before ( dont play matches on vpn )

@fleet birch

[normal flume]

@modern gale all already done, running 8gb ram, exynos 9820 with 100gb free storage

I didn't have the same issue on a phone that was 2 years older

[glass lodge]

Who is the managerr, ı need urgent

my account is at stake please help me manager

[gloomy olive]

@mellow echo Sorry to hear that. Apart from the nuclear option of deleting data, uninstalling and starting again I can't think of anything further you can do from the game client side of things. There's no guarantee that will be any more helpful I'm afraid.

[steady smelt]

i don't care about hackers, glitches and other issues with the game, all of that doesn't matter if i can't even play, the matchmaking takes forever and then it tells me to try again, i'm playing fpp solo on europe

[night cloak]

Hi! I made it to Conqueror and i've never been there before so maybe a dummy question but do i have to stay top 500 for the time i'm playing those 5 matches to get the frame or will my tier drop as soon as im out of that 500?

[glossy sable]

@night cloak Hi there! No dummy questions, congrats on Conqueror!
You have to Play 5 matches in Conqueror tier, doesn't have to be in a row.
If you get deranked and get back to Ace, your count won't reset and you can continue as soon as you get back to Conqueror.

[night cloak]

@glossy sable Thanks! Yeah but do i get deranked if i drop under that top 500 straight away or am i safe for today while having the tier? Feeling lil exhausted rn and would like to get some rest but im afraid there's going to be some hungry players going at it to take my place while im out.

[glossy sable]

Oh, yes for today you're safe, no worries!
Conqueror and Ace tier rankings are reset everyday at 00:00 UTC.

[night cloak]

@glossy sable Ohhh that's awesome. Thank you so much, have a good one!

[glossy sable]

Thank you, may the chicken be with you
Good games, @night cloak!

[long rivet]

Can i transfer an account from taiwan version to global?

[summer lily]

hello, i have a problem with my pubg mobile account and i am new here, who can help me please ?

[prime steeple]

@glossy sable

[glossy sable]

@prime steeple Please check the related pinned message, Data error with your client.

[prime steeple]

ok i have automatic time and date and also time zone

but im on iOS i cant download that app

[shell garden]

Hey, I have a bug where ~25% of the time I aim-down-sights and pull down for recoil control, it doesn't register the pull-down and my shots go into the sky. Is there anything I can do about this? costing me a lot of games

[night cloak]

is there an update today?

@night cloak keep eye on #news

[jaunty ledge]

can i play on Odroid-xu4?

[glossy sable]

Hey, you're the raspberry pi guy, @jaunty ledge !
Same situation than last time.

[jaunty ledge]

i just wanna know

I've found that the Odroid-xu4 have integrated android 4.4 and is more cheaper and powerful

[glossy sable]

But the minimum requirements is Android 5...

[jaunty ledge]

The minimum is 4.4 lol

Even tough it came with android 5.0/7.1 too

Specs

[glossy sable]

I mean, the minimum for the game

[jaunty ledge]

ikr

[glossy sable]

Mmh just read, Exynos isn't that good for gaming..

[jaunty ledge]

Wtf

That exynos is even more powerful than Snapdragon 660

[glossy sable]

Is it?

But I've heard it isn't about the power, was about the management or something.

[prime steeple]

i change to google dns and i got beaned again @glossy sable

but this time i got banned* on a alt at the end of the game

not during the game

[cosmic gazelle]

I'm pissed off..everyone is using the gltiches where they get under the floor at warehouses

[worthy mica]

@cosmic gazelle yes

[torn void]

Foreal this game starting to suck

Every glitch in a map

And we end up dying by a 1kd

Sad game

[maiden raptor]

Lol bruh just stop playing the game like me

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[blazing saddle]

@prime steeple Google DNS will never cause any kind of ban.
If it is the connection terminated issue, it is a because of mismatch of data between your client and the server.
This mostly happens to hackers who used 3rd party cheats to change client data.
I suggest you reinstall the game.

[prime steeple]

@blazing saddle Ok i will reinstall the game

But look i can play on asia no problem but once i go into EU or NA

I get banned for 10 mins

its only these two servers specifically and i dont know why

[blazing saddle]

It is not server related as far as we know.

[heady island]

How do I post videos in discord

[storm flume]

Please refer to FAQ 7.6 in #481198147478224896 for further information, @heady island. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[heady island]

i read that. But the problem is when i go to community/gamplay-clips

there i have to get authentication from the administrator or moderator.

tried talking with them but no help yet.

[blazing saddle]

You have to make sure you gameplay clip follows the guidelines and send it to a moderator to get permission, @heady island

[prime steeple]

@blazing saddle 1st game on EU after reinstalling no ban

[rare scaffold]

Gg

[blazing saddle]

@prime steeple That's great. Reinstalling does help clearing away most client related issues.

@robust geyser Report ingame.

[prime steeple]

@blazing saddle thanks 👌

[azure geyser]

Hello

[storm flume]

Hello, @azure geyser!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[dull marten]

What's this?
Speed car
Super jump
Aim bot

[storm flume]

Hello, @dull marten!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[dull marten]

@rare scaffold
Report don't work
Ban them Manuel

[rare scaffold]

No one here is in direct contact with any of the devs

[dull marten]

I'm in game rn
I'm specting that cheater

[radiant swallow]

i want to contact directly with pubgm officials. Give me email address of pubgm

[rare scaffold]

@radiant swallow the only way of contacting the Devs is to contact them via in game customer service

[radiant swallow]

They are bot, not replay anything. Just auto replay

[night cloak]

When was the last time they solved something via in game customer service? Asking for a friend.

[radiant swallow]

Isn't there any mail address of pubgm official dev/ customer service?

[glossy sable]

@radiant swallow The email has been shut down months ago.

@granite forge Send a screenshot of the message you get.

[radiant swallow]

@glossy sable So Sad! 😥

[glossy sable]

@radiant swallow Sad it is.
The only way is through the in-game Customer Service, it is normal that you get bots at the beginning.

[onyx cairn]

The mail isn't shut down.
@glossy sable

[rare scaffold]

Did you used any sort of cheats or gfx tool or something that may violates ToS? @granite forge

[radiant swallow]

I don't able to play PUBG mobile for three days, change ISP from mobile data to WiFi. Clear Cache of game. Turn off data of all apps accept PUBGm. Nothing helps me, i always saw server did not respond, please retrun to login page and try again. There is login issue in my country, my friends able to play the game by entering into the game using VPN, then turned off it. I don't able to play the game anyway. I can enter into the game using VPN, then turns off it, i saw then lower pings in my native server. After pressing start, its again show server did not respond! 😥😥😥
Help Me!

[rare scaffold]

@radiant swallow are you from Bangladesh?

[radiant swallow]

@rare scaffold Yes

[rare scaffold]

That is a known issue in Bangladesh, but no one knows why, there is no official statement of government banning the game neither the servers are having any issue

[light cipher]

What is synergy nd how i can get it.

[rare scaffold]

@light cipher play with the friends regularly and gift them BP, synergy points will increase and once they reach a specific amount then you can make a synergy with that guy with whom you made most of the synergy points

[light cipher]

What is the benefits

[night cloak]

My account is banned after any kill why???

[glossy sable]

@light cipher Nothing, it's just for show.

[light cipher]

Ok

[glossy sable]

@night cloak That's not very clear.
What message do you get?

[rare mauve]

Hello pubg team...There has been a technical error in my account..Says that I have been banned
..why did this happen? Can you reply?

[glossy sable]

@rare mauve Please a screenshot of the message you get.

[rare mauve]

I did not use any hacks or third party!will it get unbanned?

[glossy sable]

@light cipher Not necessarily, don't interfere.

[rare mauve]

@glossy sable

[glossy sable]

@night cloak Translation, please?
Exact words.

[night cloak]

Its giving after any kill

Its sayed client error

But all clear

[rare mauve]

This is my original id..Please unban it..please

[glossy sable]

Oh I, see.
Should be something like Data error with your Client, right, @night cloak?

[rare mauve]

Please help me...

I have played very hard in this account..Have been an ace player for many seasons now..Plus I bought royal pass this season..what to do?

[rare scaffold]

@rare mauve sorry but we aren't in direct contact with any of the Devs, if you think that you got banned unnecessarily then you can always do the file claim

[night cloak]

@glossy sableright right

[rare mauve]

@rare scaffold I did a file claim...But they don't seem to answer me...why?

A
@glossy sable will I ever get uunbanned? Help me..

[glossy sable]

@night cloak Great. Please refer to the pinned message about it, then.

[night cloak]

Dns changer can help ?

[glossy sable]

It does. Are you abroad at the moment, @night cloak?

[night cloak]

Sorry im not good in english

[rare mauve]

@glossy sable Will I get unbanned?

[night cloak]

Im in turkmenistan

[glossy sable]

@rare mauve Unfortunately, as TragicLogic told you, we can't help you about unbanning.
You have to use the File Claim option, it's the only way to get directly in contact with the devs.

@night cloak No worries.
Is it your home country or are you in vacations?

[rare mauve]

@glossy sable But will they reply to my file claim? How many days will it take?

[night cloak]

Home country

[glossy sable]

@rare mauve They will, but you will have to be patient.
It can take a few days, and up to weeks.

[night cloak]

I think that ban with data error with client is more and more

[glossy sable]

@night cloak Okay.
You just have to do the DNS change, as explained in the message.

[rare mauve]

@glossy sable Thanks... Starting to fell a bit better...

[night cloak]

Ok thank you) respect @glossy sable

[rare mauve]

@night cloak can I use dns changer? How to use it?

[night cloak]

Download from play market

@lime coral Maybe you were sandwiched.

Or app store

[rare mauve]

@night cloak whats sandwiched?

[night cloak]

Getting shots from multiple sides.

[rare mauve]

@night cloak so should I change it and try logging in again?

[night cloak]

No

Its not help to unban

[glossy sable]

@rare mauve I wouldn't recommend using DNS changer now, as you've been suspended already.
Focus on my messages to you, your issues are different so solutions are different.

[rare mauve]

@glossy sable So I should send them a message on that file claim section till they reply? Everyday?

[glossy sable]

@night cloak Well, it depends on your OS
Are you on Android?

@rare mauve Maybe after the 3rd day, yes.
Good idea.

[rare mauve]

@glossy sable I'm on Android

[kind vapor]

Hello

My PUBG id got hack

I need that

[rare mauve]

@glossy sable yeah...Thanks a lot...I'll send them a message every two days...Hope I get unbanned....Pray for me...

[rare scaffold]

@kind vapor that hacker hacked your social media account?

[glossy sable]

@rare mauve You're welcome!
Hope you get an answer.

[kind vapor]

Yesss

I need help

[rare scaffold]

@kind vapor then secure your social media account, enable 2FA

[kind vapor]

All accounts has shown disabled

[rare scaffold]

We cant help you as that problem is with your social media account not with the game

[kind vapor]

If my account is back, then id will back too?

[rare scaffold]

Your in game account has been disabled too? @kind vapor

[kind vapor]

Someone is playing

He removed Facebook login

?

[rare mauve]

@glossy sable@FranckCastle ✔ I tried sending them an email regarding my account..but they don't seem to send a proper reply back..They just say that contact through the file claim or customer service section...wierd

[kind vapor]

There m

[glossy sable]

@kind vapor You can't "unlink" social media accounts.
What accounts did you have on the game before it got seemingly hacked?

[kind vapor]

Facebook only

[glossy sable]

And now?

[kind vapor]

Now i can't access Facebook so.. can't open PUBG too

[glossy sable]

@rare mauve Yes, the email has been shut down, I don't know why they keep showing it.
That's why I told you to file a claim, and wait for 2-3 days before sending another message.
Be patient, it's going to take a whole lot of time more than here, it can take up to weeks.

@kind vapor How do you now there's someone playing with your account then?

[kind vapor]

My friends told me.. my appearance has changed...he/she played 3 matches

And he is sending same fake link to everyone

[glossy sable]

I see.

And you can't log in with your Facebook account?

[kind vapor]

Yess

Now?

[night cloak]

@kind vapor Lemme tell you what happened. Someone compromised your Facebook account and logged into the game, added a 2nd login method and violated Facebook terms to disable the Facebook account.

You cannot login to your Facebook now. And the game has no option other than logging with your Facebook - which in your case isn't possible. Basically it means, unfortunately, your account is screwed. All you can do is create a new account and play. Or you can waste your time here, or with PUBGM support which will be of no help. Hope you understand.

[kind vapor]

And Facebook and Instagram? @night cloak

[night cloak]

There's no such login method like Instagram.

[glossy sable]

@fringe geyser Well, the message states otherwise.

[kind vapor]

I am asking.. Facebook and Instagram will enable or gone?

[glossy sable]

@kind vapor That, you would have to ask to Facebook's Customer Service.

[night cloak]

@fringe geyser Sometimes we play with cheaters unknowingly. You can create a guest profile and spy on the people you regularly play with. Try dying early and spectate them.

[kind vapor]

Okay

I did login with gmail too but it showed thus

This

[night cloak]

You said facebook only a while ago.

[kind vapor]

I also added playgames !

[pulsar geyser]

Why my game is loading still loading

[night cloak]

@kind vapor Let me finish the story for you. Forget the last two lines of previous story. So, the person logged into the game with your Facebook account but didn't find a way to link their social media. So what they did is, logged into a remote Vietnamese client and disabled your Facebook account - so you cannot play on global version.

[kind vapor]

I spent around 16 to 20k inr

So finally what?

[pulsar geyser]

Help me

[night cloak]

@pulsar geyser Are you in countries like Bangladesh or Nepal?

[kind vapor]

Should i make new id or wait?

[pulsar geyser]

@night cloak ya

[night cloak]

@pulsar geyser Just Repair the game and the problem will be gone tho ! I tried that and it saved me lol.

@pulsar geyser It's a problem with your ISP preventing you from logging into the game server. Simply follow what @night cloak said.

[pulsar geyser]

Thx

[night cloak]

@kind vapor You can still play on your account but with Vietnamese client only.

@pulsar geyser India ?

[pulsar geyser]

@night cloak bangladesh

[kind vapor]

Shittttt

[glossy sable]

Language, @kind vapor.

[kind vapor]

Okay thanks

[night cloak]

@fringe geyser The game won't ban for playing once* with the same player, but repeatedly.

[kind vapor]

I m sad :(

[glossy sable]

@fringe geyser But you said above you only played with cheaters?

[night cloak]

@fringe geyser I told you what happened. Maybe you mistakenly queued with the same random player.

[glossy sable]

Report them, and go solo.

[night cloak]

@glossy sable That's what I do.

[glossy sable]

@night cloak There you go.

[night cloak]

@fringe geyser By any chance do you play on emulators and Asia ?

@fringe geyser If the anti cheat engine catches you, yes.

@fringe geyser This is mobile support, so I could guess that.

@fringe geyser Please for further information contact with customer support in game. You can also move to #pubg-mobile to start a debate.

[molten fulcrum]

Hi

[night cloak]

Aloha! How can I help you?

[rare mauve]

@night cloakHi...I need help..As I was saying in the morning my account got banned yesterday afternoon for no reason...why?

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @rare mauve. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

KDR = Kill to death ratio. Anybody can have 1500 KDR with their normal gameplay. It's normal.

[glossy sable]

@rare mauve What did I tell you an hour ago?

[rare mauve]

@glossy sablewhat?

[night cloak]

@fringe geyser Yes. If you kill 10 people average in a game and can win 150 games out of 150 games you played. You'll have 1500 KDR. You can't judge people for their continuous wining skill.

[glossy sable]

@rare mauve Is this better reminder?

[night cloak]

@rare mauve Also, please avoid repeating questions. Your queries were answered. For further discussion use #pubg-mobile.

[rare mauve]

@glossy sableoh..I'm really sorry..

[glossy sable]

@fringe geyser I think we do play, but you have to get better at maths.

[median flint]

Hello

[night cloak]

@fringe geyser I'm telling what is possible. If you think someone's gameplay is suspicious, you can report them by going into their profile.

[storm flume]

Hello, @molten fulcrum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[median flint]

I tried to enter my account this morning i found myself that i got banned
I didnt do anything wrong
Is there any chance to reactivate my account please

[night cloak]

There is not, @median flint.

@fringe geyser Nope. As I've mentioned it's easy to get high KDr if you know how to tackle the last team in a match. A snake can do even better.

[median flint]

@night cloak i just reach conqueror 😔 and now back to bronze 5

[night cloak]

@vital sluice

[median flint]

The enter it will still on next season??

Of cconqueror

[night cloak]

@median flint Can I see the ban message screenshot?

[rare mauve]

@night cloakbut there is a chance that I may get unbanned right? Asking the last time...

[molten fulcrum]

Ban me pls

[median flint]

@night cloak

[night cloak]

@rare mauve There is a chance if the anti cheat engine mistakenly bans you. You can receive compensation UC too. But it's very rare.

[median flint]

Btw i didnt play with hackers

[night cloak]

@median flint What you're gonna do is create a guest profile and play with the people you regularly play. Die early and spectate them.

[burnt pike]

I got banned for 10 years I didn't used any hacks not even played with hackers @night cloak

[rare mauve]

@night cloakBut it's very bad tho.. Banning players Unnecessarily inspire of their hard work...plus wasting a huge amount of money on the game...

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @burnt pike. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[median flint]

@night cloaki didnt understand ur message

Ah .. my all crew got banned

[night cloak]

@rare mauve Nope. They never really ban people for no reason. You can file claim. If you get reply within 3 days, there's a chance you can get the ban lifted. Otherwise it's a fat nope.

[median flint]

For a week

[burnt pike]

@night cloak am a loyal player I have used 70 thousand money in my account why will I take chance to get ban am playing this game since 1 year

[rare mauve]

@night cloakso if the ban gets lifted ,will I still be in the same tier as I'm on now?

@night cloaki hope I get unbanned...

[night cloak]

@median flint I mean spy on your teammates, basically. Someone from your team is not being honest, hard truth.

@rare mauve Yes.

[burnt pike]

@night cloak I beg you please help me to unban I have some evidence as I mostly take screenshots of some car skins if you say I will send

[rare mauve]

@night cloakthanks...a.lot...

[night cloak]

@burnt pike I don't know how that will help.

Also, spending on the game isn't protection against getting banned. We've had lots of people come here saying, "help, I've been banned. I didn't do anything. I even spent <insert large sum of money> on the game."

[burnt pike]

@night cloak please help help but I have proof as I record my game play some times

[median flint]

@night cloak for real all of them playing with phone and they r too got banned a week

[burnt pike]

@night cloak it's not about only money it's about my effort I did 1v2 and got conquerer I played day and night

[night cloak]

@burnt pike It's not always possible to find why they were banned just looking into their gameplay. Remember, it's a wrong thinking that people only get banned for cheating. Please revise the terms of service to find out more reason.

[burnt pike]

Can pubg mobile tell me why I got bam

[night cloak]

@median flint You know better. I just told you what could happen and what you can do to prevent it.

[median flint]

@night cloak so there is no chance to re activate my account ??

[night cloak]

@burnt pike For violating terms and conditions. They don't tell people the exact reason to discourage hackers from improving their exploits.

[median flint]

This is the second time i got ban for a week

[burnt pike]

@night cloak is Twitter a 3rd party app? Because I login with Twitter so that my game doesn't lag some friends say that I got ban because of twitter

[night cloak]

@median flint You should have come here the first time to take precautions. Remember, your rank will be frozen now and if you keep playing with your current teammates, you'll soon lose your account. Now it's the big move you've to choose. Friends over account, or account over friends.

@burnt pike Twitter is a 3rd party app but it is one of the 5 login methods and those are hoax news.

[median flint]

@night cloak i reached conqueror
The epic enter will still on next season ??

[night cloak]

@median flint Forget about ranks. Try to save your account.

[burnt pike]

It means I got ban beacause of twiitter

[median flint]

@night cloak m trying to save my account that why i came here xD thank you

[night cloak]

@burnt pike Nope. It's like saying, you fell off from stairs because you played with a cute baby marshy.

@median flint Yes. And I hope you understood my suggestion.

[median flint]

@night cloak yeah yeah i get it

[burnt pike]

@night cloak am from India I don't know enough English can you help me in any way or telling me something which can help me to unban

[night cloak]

@burnt pike In simple word, you won't get unbanned.

[burnt pike]

@night cloak why but my money and my effort get waste

My IGN is JAKHMIXRAAVAN Please check

[night cloak]

Understandable. But rank doesn't really matter, nor the cosmetics. Reinstall the game and open a new account, this time try to take precautions. Like what apps you install and what not. Best to ignore apps that might interfere with another app. Like adblockers or stuff. Just take precautions. You can also read the terms of service to get an idea what you can do and what not. Sometimes we mistakenly do things without knowing, it happens. @burnt pike

[burnt pike]

☹️😭

[night cloak]

@night cloak I just ran into a hacker in game and reported but I don't think they may get banned

This person, Kills people from 200 m away without aiming, speed hack, jumping hacks

[glossy sable]

@night cloak Well, if you reported them, why not?

[night cloak]

I have reported several hackers that are still not banned. @glossy sable

Oh gawaad that pfp. I'm out.

[glossy sable]

@night cloak How long ago?

[night cloak]

In this month and the past

Haha thank you @night cloak

[glossy sable]

@night cloak I didn't see it, truly disturbing it is.

On a more serious note, it can take months to get someone banned...
The dev team does the investigation manually to be sure there's no issues, and they get thousands and thousands of reports, on a daily basis.
Hope you understand, patience is a virtue, if they cheat, they'll get banned, eventually.

[night cloak]

That's not the answer a player awaits for, I have played some games that people get banned Right after reporting, Y'all should get the cheaters banned right away because i'm tired of this @glossy sable

Hacker in Bonus Challenge and using wallhack and no recooil please banned the Cheater.

[glossy sable]

@night cloak I understand your frustration, but I explained you the situation.
The game is very big, and the team, even though it grows it is still not enough to handle the abusive reports (people report a lot for nothing).
And banning right after a report isn't a good idea, investigations have to be taken.
Because if someone's banned wrongly, taking the case after takes even more time, and personel.

[night cloak]

I have a video Proof.

[glossy sable]

@night cloak Report them through the in-game Customer Support.
You can send them links to the videos.

[night cloak]

Okay, Thanks You!

[glossy sable]

@night cloak @night cloak
After a few days, you can report them again, and tell your friends to do the same.

[night cloak]

How to get space in name

[glossy sable]

In-game name, @night cloak?

[night cloak]

Yes

[potent salmon]

Hey I need help why I was banned
(But u was banned at June)
I want to know

I was banned for 7 days

[glossy sable]

@potent salmon Check the pinned message about it, Data error with your client.
Also, check the bot's message below.

[storm flume]

Your username does not comply with our community guidelines, @potent salmon. Feel free to request a different server nickname in compliance with #481193721560432670. Alternatively, we will assign you a server nickname at our own discretion.

[low delta]

Can't enter pubgm from Bangladesh...

login issue

[median garden]

Can I Get Info Regarding PMIT Here?

[potent salmon]

I didn't play with cheaters but I was banned for 10 days at june 10

I want to know about this

[blazing saddle]

@potent salmon Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[glossy sable]

@night cloak You can't put spaces in the name.
Some people use "special characters" to put blanks.

@low delta We have a lot of reports about it.
Unfortunately we d not have any official information on it yet, it appears to be an issue with the ISP.

@median garden You can have a little information about it, but if you want all the details about the PMIT you should go over the Indian community server. Go to #481199117381533716 and look for the Indian one.

[median garden]

@glossy sable There Are Less Admin And More Spammer In Support Chat Thats Why I Came Here

I Want To Ask That The First 15 Match We Have To Play In Room Or Like Ordinary Classic Match

[eager jetty]

Hey can anyone help me my friend I'd got hacked

And it's being used by someone

[blazing saddle]

Account security is the user's own responsibility. We cannot help you with this. Contact the ingame customer support, @eager jetty

[eager jetty]

But the id is not accessible any more

How to contact?

[blazing saddle]

If you have lost access to the social media login method, I suggest you contact the social media support.

[eager jetty]

Ok where I can find social media support?

[blazing saddle]

Google it, @eager jetty

[eager jetty]

K

[misty tendon]

If possible to unlink someone hacks my account

[kindred zephyr]

Is the patchnotes released?

[night cloak]

Not yet.

[kindred zephyr]

Ok

[misty tendon]

And how to stop it from joing my account

[night cloak]

It is not possible to unlink an account once it's linked.

[misty tendon]

How can i do

Someone access to my account daily and uses hacks and i afraid from being banned !!

[main bloom]

I’m wondering what iOS pubg is considered to assign role

@night cloak any info?

[night cloak]

What do you mean, @main bloom?

Just change your password, @misty tendon.

[misty tendon]

@night cloak i do it but at the moment my facebook is disabled and he access another accouny into my pubg account how to unlink it from being my account safe

[night cloak]

Like I've said, you cannot unlink an account once it's linked.

[misty tendon]

I got this point and i understand it when i recover my facebook the both of us open the account how to resolve this issue

[night cloak]

You could try contacting Facebook's customer care regarding that.

[misty tendon]

Maybe facebook dont help me bec i dont know what kind of account he access facebook or twitter or google !

[night cloak]

Well, your account is your own responsibility.

[main bloom]

@night cloak I’m referring to roles lite vs emulator

[misty tendon]

But i have a proof to my account that is belongs to me and i have payments when i buy in the game !

[night cloak]

I don't know what you mean, @main bloom.

[misty tendon]

He can banned the account in any time !

[night cloak]

There's nothing we can do about your account here. Further enquiries on this matter can be redirected to customer service in-game.

[main bloom]

Let me be clearer, #504819353049628683

There’s gotta be an iOS or Droid like platform types

What role can I select if I’m on an XS MAX? @night cloak 🙏🏼 lmk thanks bro just @ me so I can see ur response, night all

[night cloak]

Oh, it's automatically assigned by a bot.

It is available for all platforms.

@main bloom

[frozen schooner]

why we need VPN mto log in PUBG in bangladesh???

[night cloak]

If im playing with an hacker 100 rounds and he boost me in rank i will get ban?

[hazy phoenix]

@night cloakofcourse

[night cloak]

youre not mod.

[hazy phoenix]

@night cloakeven if i am not but i know

I am trying to help you

[night cloak]

You will @night cloak.

[placid cape]

Need

Help

[storm flume]

Hello, @placid cape!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[placid cape]

There is glitch in medium frame rate and the weapons in medium frame rate has low fire rate than others Frame rates

Sorry For bad English

And my phone doesn’t support high frame rate

And I have a video to prove this

Pls Need Help

[storm flume]

Hello, @placid cape!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

Puzzles for gifts doesn't work for straight up 5 days

And I have already sent a report 3 days ago

But the bot didn't even post it in #555492558428700682

[hard rock]

so what's up with this 'Bigfoot' app that supposedly improves the game

sounds illegal

[night cloak]

Its a scam(idk)

[night cloak]

My Facebook Account is hacked i cant join in pubg :(

[velvet bone]

You idiots!!

Why is the game glitching!?

They only care about adding new items, but not actually listening to us and fixing the bugs.

There are so many bugs that need to be dealt with ASAP which were already reported months ago. For example, the motorbike glitch where you have to press enter twice to be able to ride it.

@night cloak It's not the bot, it's them! They are just lazy!

I will not stop until the gameplay gets better.

[glossy sable]

@hard rock @night cloak Doesn't just sound, it is.

[velvet bone]

Everything made in China is always faulty!

[hard rock]

nice to know

[glossy sable]

@night cloak If it's a Facebook account issue, you have to contact Facebook's Customer Service to retrieve it.

[blissful leaf]

What is Pubg mobile Timi edition?

[glossy sable]

@blissful leaf A Chinese version.

@velvet bone So what exactly is your issue?

[velvet bone]

Poor lady who died in the escalator accident in China. The bad air in China. I could go on forever!!!

@glossy sable The bugs are my issue as said previously!!!

[signal cove]

hello everyone i'm pubg mobile player turkum my account has been stolen my account has changed information in any way I have no support from the support unit

[velvet bone]

@signal cove That's your own negligence!

[signal cove]

I didn't do anything at a time and threw me out of the game I couldn't log in I need your help

[glossy sable]

@velvet bone Not sure what we're supposed to do with the things happening in China.

Pick one issue at a time?
You can report bugs in game and in #555492558428700682, as I'm sure you're aware of.

@signal cove What do you mean by "stolen"?

[signal cove]

I didn't have any information about my account as my brother at first when I tried to name someone he came out 2 days later even did not

[blissful leaf]

When they gonna fix the "in notched devices enemies ahead its not shown exactly on were you are aiming at but a bit right" its been reported like 2 months ago and before the 0.13.0 update :/

[signal cove]

can you help me get my account back

[glossy sable]

Not sure to have understood that, @signal cove.

@blissful leaf Report it regularly, and upvote it in #555492558428700682 (it should have been reported already).

@prime grove You can't unlink social media accounts.

[radiant raft]

He just said you can’t unlink social media accounts

[hexed sinew]

How can I report hackers?

[glossy sable]

He shouldn't have interfered, but yeah I just told you you can't unlink social media accounts, @prime grove. Do you only have Facebook linked?

[storm flume]

Hello, @hexed sinew!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[hexed sinew]

Great

[signal cove]

again thanks for everything you have given the most precise answer

[hexed sinew]

Wall hackers are everywhere

[glossy sable]

@signal cove I said I didn't understand what you said.

@prime grove Well, be sure to secure your Facebook account.

[signal cove]

thanks at least you have answered

[barren patrol]

Why I'm not having extreme fps in my Samsung Galaxy A70 as I used to have extreme graphics before 0.13 update

Anyone help me

Anyone here to help me?

@glossy sable

🤔

[glossy sable]

@prime grove I can't actually, and your frustration is understandable.
However, your social media account's safety is under your own responsibility.
If you have issues with Facebook, contact their Customer Service.

@ⲘɌ.X̷#7148 It means your device no longer supports it.

[barren patrol]

But it used before update this not my device's fault it's the fault of update

[blissful leaf]

@barren patrol snapdragon 845 supports extreme frame rate only in smooth graphics which its way better than Samsung A70 Proccesor

[barren patrol]

Listen then why A50 supports?

[blissful leaf]

No idea

[eternal tusk]

@blissful leaf

[barren patrol]

This is happening with me after 0.13 update

Please fix this glitch in your next update

As I used to have extreme fps before 0.13 update

[glossy sable]

It's not a glitch, it simply means your device no longer supports it.

[barren patrol]

No it's a glitch Wdym by no longer supports then why it used to support earlier

[glossy sable]

It means what it means, it supported, now it doesn't anymore.

[night cloak]

@glossy sable I want to report a hacker

Where can i send pics of hacker?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

@glossy sable I left game and now have screenshots and ign and character id

Lmao 1vs 3 is this a bug?

[bold siren]

Players can leave during the match, so, no it is not a bug, @night cloak.

[modern gale]

Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.

Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[formal nacelle]

Why i got banned relogin after repair data

And wrong the date

[mellow echo]

@modern galemy game is crashing so much

I'm facing this issue from past 3-4 days

I lost mt tier from diamond 1 to platinum 5

Before, my phone is supporting the game very easily

But it @modern gale crashing now so much

[vestal minnow]

There’s a place in San martin where you can get stuck between two poles

[graceful forum]

In which day royal pass get refresh in every week ?

[storm flume]

Hello, @vestal minnow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[vestal minnow]

Can I talk to bots ?

The support button doesn’t work, it always just tells me useless info. When I email y’all u don’t answer

[formal nacelle]

Why people landing and paracuthe still in landing no disppeared

[blazing saddle]

@graceful forum It is given in the Royale Pass section. Refer to this :

@formal nacelle Report bugs and glitches in #555492558428700682.

[formal nacelle]

@blazing saddle oh its bug? I think my connection problem

[graceful forum]

@blazing saddle Wednesday??

[blazing saddle]

The day according to your timezone. Follow the countdown. @graceful forum

[graceful forum]

@blazing saddle IST

[blazing saddle]

@formal nacelle Yes, the bug is triggered due to internet problems.

[formal nacelle]

Depend our timezone,my rp reset at tuesday @graceful forum

[graceful forum]

@formal nacelle where are you from?

[formal nacelle]

@graceful forum Asia

[graceful forum]

Country?

[formal nacelle]

Singapore

[graceful forum]

Oh

[night cloak]

@graceful forum Wednesday

Sorry 10 AM

[blazing saddle]

Timezones is the reason why we do not tell a definate time, just refer to the countdown.

[night cloak]

@blazing saddle 2 AM UTC is refresh time

[blazing saddle]

Wrong timings will just cause a confusion.

[night cloak]

10 AM Singapore time is correct time

Wednesday

[limber wind]

Can i play with people on Global Version if I am on Korean version?

[night cloak]

Yes @limber wind.

[limber wind]

@night cloak tq :)

[night cloak]

Baddest game

you're welcome!

Anyone

I want to report a cheater and have proof as well

I Am Spectating To My Friend And Then I Exit An Pop Up Show Data Has Been Change You Have Been Discnoted And I AM Ban For 2 Days Why Facker Game

Yes I Have Proof With Screen Shot

@night cloak where can i report a cheater i have proof with video.. And need the official email for reporting

Sooooo it's been 2 weeks since PMCO ended and there is no e-mail for the attendee awards when it was said they'd be sent during the following week.

@night cloak kindly take action against them...

There is no mail unfortunately. You will get automated response from their email. You can upload the video to YouTube and then send it to customer service @night cloak.

So when are the attendance awards coming... 😒
Attendees were promised crates and dancer glasses, parachute and airplane finish and alan walker in-game items yet nobody has got anything...

[astral python]

@night cloak idk?

[frozen schooner]

is any admin moderator active???

[smoky silo]

!rank

[storm flume]

This command is disabled in this channel, @smoky silo. Please use the command in #481204134859505684 instead.

[astral python]

@frozen schooner i dont think so

[night cloak]

@night cloak i cant send proof on customer service

@night cloak how to do i send proofs and where do i send?

Did you try sending YouTube link?

@night cloak where should I send?

Customer service in game.

@night cloak but there is no option for sending

@night cloak cheaters destroyed my game brv

Try to chat there then send link.

@night cloakk ty

👌

[storm flume]

Hello, @frozen schooner!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[woeful copper]

Will using vpn cause a ban?

[night cloak]

It is not recommended to use @woeful copper.

[woeful copper]

But will it get banned

[night cloak]

Please refer to this
⬇
https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312 @woeful copper.

[tardy basin]

I was disconnected from my match in the middle East server. I need my account unlocked immediately

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @tardy basin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[keen hornet]

I think this is best bug in anti cheat ..

[tardy basin]

I already referred to that article. The automatic termination/suspension or banning of a reported player need to be manually reviewed

Also, that article does not help and doesn't provide any relevant information on why the above message appears suddenly when said player is abiding by the terms of service

[little root]

@lime juniper could i use vpn in region block cases

[lime juniper]

https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312

[little root]

in my region it blocked

i saw there was a pin that for playing the vpn use can be granted...but location should not varry a lot....that may lead to ban @lime juniper

[keen hornet]

@tardy basin you so lucky this anti cheat engine not bann for 10 year ..😂 😂 😂

[night cloak]

We strongly do not recommend users to use such services. Period. @little root

[steady smelt]

what causes the buildings to not render correctly when landing? it sucks especially when hot droping, any way to fix this?

[blazing saddle]

@tardy basin This error usually happens when there is mismatching of data between the client and the server. Most common issue which cheaters face.
There is a temporary solution in the pinned message of users who comply with the terms of service.
If that solution does not work, reinstalling the game client from the official sources is recommended.

[little root]

@night cloak what could be fix for Bangladesh issue?

[night cloak]

Sooooo it's been 2 weeks since PMCO ended and there is no e-mail for the attendee awards when it was said they'd be sent during the following week.
So when are the attendance awards coming... unamused
Attendees were promised crates and dancer glasses, parachute and airplane finish and alan walker in-game items yet nobody has got anything...

[blazing saddle]

Changing of Internet service provider, @little root.

@night cloak We will contact you as soon as we have any official word on this. Please be patient.

[little root]

@blazing saddleisp providers saying it's not from my end

[blazing saddle]

@little root The problem is, game client seems to work on some ISPs and not working on some.
This is the only information we have regarding the issue.

[little root]

so there available some fix please ping in emulator support

[fervent orbit]

So I figured out my game connection issue through wifi. It worked on 4g, not wifi on same devices...

[odd delta]

Can everyone register for PMCO fall split or only the teams which have taken part in crew challenge are eligible?

[fervent orbit]

Xfinity updated firmware on my modem the night before and it defaulted to high security, closing needed ports for this game. YouTube, internet worked...

Only PUBGM didn't work on wifi. After 2 hours, they unlocked ports and game works.

[night cloak]

Whyyy i have data has been error data , im play with iphone xs max .

[warm willow]

Any one there i have a querry

@night cloak pmit group c matches will be counted after 12 today?

[night cloak]

Sorry I don't have any information about PMIT. Please ask in pubgm India server from #481199117381533716 @warm willow.

It can happen due to unstable connection @night cloak.

I play with ping 180 i north america @night cloak

I am live i sweden

[warm willow]

@night cloak no mods online there

[night cloak]

No

You can wait for reply @warm willow.

Try playing in Europe server then @night cloak.

[warm willow]

@night cloak hey u dance like a robot....

[raven zealot]

I have ping issues problem im playing middle east nowadays in lobby it shows 100ms but in Match it never goes down below 200

[night cloak]

In Europe server all hacker @night cloak

In which region though @fervent orbit?

You can report them in game. They will get banned sooner or later @night cloak.

[raven zealot]

Plz help

[warm willow]

@night cloak they never get ban crew challenge finals won by hackers.....

[night cloak]

That can be because of traffic in the server. Try playing when there are less people in the server so that you will have decent ping @raven zealot.

@night cloak How to fix this thing

[raven zealot]

@night cloak it happening from season 8 starting day

[night cloak]

Get a stable connection or switch to Cellular data from WiFi that might help @night cloak.

[warm willow]

@night cloak can we play pubg together?

[night cloak]

Go to #chat for discussion please @warm willow.

That is the obvious reason behind the ping issue @raven zealot.

[raven zealot]

Hmm

[versed sorrel]

Turkey feast backpack is shown as legendry item but it is not please tell some developer to fix this i have also reported this in game!

[night cloak]

You have already got your answer from #discord @versed sorrel.

[versed sorrel]

It said for further reference go there so i came here !!

[night cloak]

No response does not necessarily mean that they have not read your report. You have done your duty. Thank you for reporting it to the customer service.

There is not much we can about it here.

[versed sorrel]

Lol

Copy mod paste very easy job!😂😂😂

[warm willow]

@night cloak they dont know about the time where to find then?

[night cloak]

I need to do that because you didn't read the answer at the first place.

In the India discord server @warm willow?

[warm willow]

Yes

[night cloak]

Maybe try this website
https://www.pubgmobile.in/esports/indiatour2019/#/tournamentDetails/:Schedule

[steady smelt]

How seriously does pubgm take reporting hackers and cheaters? Because I alone report at least 20 a day, even just an hour ago I was playing random and one of my teammates was a hacker and we landed 1000km/h, why tell us to keep reporting when u don't take it seriously?

[storm flume]

Please read this channel's pinned messages for further information, @steady smelt:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Read 5th pinned message from top.

[misty tendon]

If i need to talk to someone or send an email for a big necessary issue what is the true email but i dont need bots to response !

[night cloak]

There is none.

[storm flume]

You can contact the customer service via the game settings, @misty tendon. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[meager fox]

My Facebook account that is linked to my pubgm account was hacked and now the hacker have access to my pubg account how to unlink the Facebook and keep another app Twitter game center or anything?

[misty tendon]

In game support is all bots

And what about faq i dont understand

[night cloak]

Unfortunately we cannot help with that. It is your personal issue. You shouldn't trust anyone to give your details of the social media account. You cannot unlink the account as shown in #481198147478224896 . Hope this helps.

[misty tendon]

How to revoke access

[night cloak]

We do not know. You can try asking customer service instead.

Or that social media support maybe.

Im on my last game of Conqueror in a minute so do i get the frame even if i go total rambo and die before top 10? Does it count like no matter what happens at this point 😄

[warm willow]

@meager foxu jst have no option

my ac is also gone
@night cloak team offline on that websiye also

[night cloak]

That's all I can do unfortunately.

[fervent orbit]

@night cloak I am in NA.

[night cloak]

Oh I see.

[fervent orbit]

XFinity (Comcast) ISP.

[random vessel]

Nonsense game people of can't log in since 1 week but the stupid devolaper not fixing it

[spring void]

@random vessel are you talking about issue for Bangladesh?

[night cloak]

Hello, i have a question if i play on phoenix os, (its an emulator) will i not be banned???

[night cloak]

i need help form bangladesh server

plase fix the bangladesh server error

[dense lintel]

ok

[haughty sparrow]

Is Pubg mobile lite cross platform with the global version of pubg mobile?

[keen hornet]

My all mail incomplete ...and In game claim all is busy I think all customers care is go to holiday 🤔 😂 😂

I m sorry for my funny ..face.. massages but feel angree..

[autumn nimbus]

Cheater 😭 40 kills

[dull oasis]

Looking for an active clan

[keen hornet]

Keep reporting dud @autumn nimbus

[night cloak]

Not here, #clans @dull oasis

[keen hornet]

Soon this guy bann

[steady smelt]

0 games and already getting18kills, this is clearly not a hacker, this game sucks, I was watching him he just drives and goes straight to where people are and kills them, they don't even have to shoot him first

[autumn nimbus]

Yea reported but some people deserve Instant ban... Including the ones who stream by promoting cheats @keen hornet

[steady smelt]

how hard is it? u don't even need reports to detect hacking, some of it is too obvious, a software engineering student can develop a mechanism to detect it

[haughty sparrow]

If I download PUBG Mobile Lite, can I play with people who are playing on the full version?

[dull oasis]

@night cloak I can't type in clan recruitments

[keen hornet]

@haughty sparrow no dud

[dull oasis]

I'm looking for an active clan

[night cloak]

You looking for active clan so go there to check it

[steady smelt]

@keen hornet @autumn nimbus don't bother, reporting is useless

[wind anvil]

I can't log in on emulator with twitter what can I do?

[autumn nimbus]

We need a admin group who looks though YouTube videos, such obvious cheaters and insta-ban them

[keen hornet]

@steady smelt keep reporting ..dud not useless ...is work .....soon he's is bann

[steady smelt]

yeah right

hackers create accounts and they reach ace or conqueror and get all possible titles and then they sell the account, meanwhile pubg corp is busy with wedding outfits

[night cloak]

Twice I got a data error and I'm playing on mobile. I am very nervous for fear of random blocking of accounts.

I swear I don't play cheating

[blissful leaf]

@night cloak Check pinned messages

[night cloak]

Im play with iphone x max

[blissful leaf]

@night cloak and? all phones are the same put automatic date&time and automatic time zone

[rapid fossil]

May I ask you to remove the restriction in FPS for Mi Pad 4 LTE since high (30 frames) is not enough for the game. I am a conqueror and a good player, I have been playing since 3 seasons and I beg you to make extreme shots for smooth graphics settings. I would really appreciate it, respectfully Mirage ...
Email if that: [e-mail]

[night cloak]

I did it and reinstated the game

[blissful leaf]

@rapid fossil you can use GFX Tools but
1st its not allowed from Tencent
2nd you may get 10 years ban
Im not recommending to you to download it but this is the only way to unlock max FPS or be patient and wait until they optimize their game

[rapid fossil]

Thanks

[night cloak]

But did not work. I am afraid of the ban because of this problem. The account is too expensive

[rapid fossil]

I now you cant do anything?

[grizzled lark]

If you have any suggestions kindly contact customer support via in-game settings, @rapid fossil.

[night cloak]

hello friends recently I used my android phone to play pubg and I linked my account to facebook amd play games but my facebook account was disabled forever and I only had to use play games to log in to my account and now I changed to iPad but I cannot use my on iPad both linking slots are occupied and I dont know how to put my account on my ipad any idea or solution ?

[grizzled lark]

Kindly contact the Facebook's customer support and get your account back, @night cloak.

[night cloak]

@grizzled lark my account cannot be restored

@night cloak I can relate.

I made a new account, it's better to use Google play or twitter.

[rapid fossil]

@grizzled lark its dont work, only bots

[night cloak]

@grizzled lark I reported a hacker but he is still playing freely

the in game customer service is a bot

[void hearth]

Ask

[grizzled lark]

It takes time for customer service to investigate on them and take actions, @night cloak.

[night cloak]

@grizzled lark A month seems enough time.

[grizzled lark]

You will get a valid reply once they are issued to your conversation, @rapid fossil.

[night cloak]

@grizzled lark I have proofs video clips and pics ... I know their UID IGN.. then also

[wheat birch]

Is the lucky shop working guys? I can't see it in the in shop option anymore..🤔

[grizzled lark]

It still takes time, @night cloak. I'm sorry but I wish we could do something here.

[night cloak]

@grizzled lark Twice I got a data error and I'm playing on mobile. I am very nervous for fear of random blocking of accounts. I swear I don't play cheating . Im play with iphone x max. I did it and reinstated the game . But did not work. I am afraid of the ban because of this problem. The account is too expensive

Also, In my new account I was a gold player, and my teamies were diamond and platinum, but I was killed by two conquerers playing Duo vs Squad. Why?

[grizzled lark]

Data Error with Client
Reason for this issue may include :
-> Your DNS server has trouble connecting to the game's server.
-> Forced changing of network while ingame or changing of data like device time

Solution
An easy fix for this solution will be fixing your device time.
• Go to settings -> System -> Date and time -> Turn on the options of Automatic date & time and Automatic time zone . This will lead to your device using network provided date and time and will fix your issues.

Facing issues even after changing time? Try switching to a better network or change the DNS server settings using the app DNS Changer from your Play store.
For further info about changing DNS refer to faq 1.4 in #481198147478224896 channel, @night cloak.

[night cloak]

@grizzled lark k will wait ...

[void hearth]

@grizzled lark

[storm flume]

Hello, @void hearth!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[void hearth]

@grizzled larkDoes gfx tool give me a band in the game I know I have been using it for 9 months

[grizzled lark]

Matchmaking can be random sometimes, @night cloak. It happens when there are no players from your tier to get matched with.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @void hearth.

[night cloak]

@grizzled lark I did it but my question is this problem leads to a ban?

[grizzled lark]

Using DNS won't lead to, @night cloak.

[night cloak]

@grizzled lark So there's no way to fix it? Noobs vs Pros doesn't really sound good to me. :-:

[void hearth]

@grizzled larkBut I use it for 9 months

And idid not band

[night cloak]

Thanks

[void hearth]

@night cloakهلو

[night cloak]

GN

[grizzled lark]

Well, I cannot be sure with that, @night cloak. It is very random 😕

[night cloak]

@grizzled lark sir why some people have link option on their game and they can link phone number and email ?

[void hearth]

Alo

[grizzled lark]

Will recommend you to stop using it, @void hearth. The game won't be responsible if you get a ban, nobody will be able to help you if you get your account banned.

Everyone has that option, @night cloak. It should have some other reason, but you only need social media or those available options to log-in.

[void hearth]

How much do you sell hack vip do you days? @grizzled lark

[night cloak]

@grizzled lark I understand but none of my account's have this option

[grizzled lark]

There is an option that is supposed to be present in in-game settings, @night cloak.

Cheating won't get you anywhere, @void hearth.

[night cloak]

@grizzled lark maybe this option is not available in iraq or not support iraq yet
anyway thanks for your responses sir

[stark plinth]

Why my rank ace server rank is showing 0

[gilded ocean]

help

[vagrant onyx]

@gilded ocean what is it ?

[gilded ocean]

I have a flag change card but I can change.

[clear dagger]

So I’m confused, I thought kills were going to be factored into this season?

[granite portal]

The app restart when I'm playing a game

Soo many bugs and errors plz fix the gameee

[normal flume]

@clear dagger survival rating too bro, the calculations aren't exact but both kill rating and survival rating go towards your total rating.

[clear dagger]

Yeah but pubgm said they were going to ‘factor’ in points this season

[winter crater]

hii

i have abanned account and i whant to get it back if i may ?

can any one help me ?

any one please

[compact cradle]

Hi

[glossy sable]

@night cloak Phone number is only on select countries.
E mail, though, (even though it's useless) is available but glitched. You have to double tap the settings, it disappears almost immediately.

@gilded ocean it's written right there, you can change it in 40 days.

@clear dagger I think you have been answered already?

@winter crater We can't exactly unban you from here, but if you send a screenshot maybe we can explain you.

@compact cradle What is your issue?

[compact cradle]

I mentioned in discord support

[winter crater]

screen shot of what exactly ??

ha ??

[gilded ocean]

@glossy sable But I have a flag change card?

What's the use of it?

[glossy sable]

@winter crater The ban message you get.

@gilded ocean You can only use it every 60 days.

[winter crater]

@glossy sable and what can u help me with ?

ok

1 min and i will give it to u

@glossy sable

@

@glossy sable

[keen hornet]

😶

[winter crater]

any one help please

[keen hornet]

You have used any GFX tools

[winter crater]

why ?

aha

how wold that helps

[night cloak]

hi

guys can help me

[keen hornet]

Use the in game file claim @winter crater

[winter crater]

i did it didnt help

[keen hornet]

Tryi it

WTF dud this is pubg support..go to #media

[glossy sable]

@molten crown ☝

[keen hornet]

Stop this guy

[molten crown]

Sigh. To think the warning would be enough

[winter crater]

who ??

[molten crown]

It’s not something that’s recommended and can be in violation of tos

Yes

[velvet sundial]

Hello sir/ma'am,

I was trying to register my squad for PMCO Fall Split and has some confusion for registering.

Our squads are from Nepal but we live in Dubai and we are playing on MENA Server (Middleeast), So in which server should we register our squad? Waiting for your reply,

Thank You

@molten crown

[molten crown]

You’d register with your closest played region

[velvet sundial]

Thank you sir

[fading niche]

@molten crown

Check dm @molten crown

[night cloak]

@fading niche check their status

They’re idle .

[scenic pumice]

Anyone online?

[night cloak]

Lots of people

[faint shadow]

Happing right now !!!

[night cloak]

Not the channel for that

[scenic pumice]

I actually needed help, With the grant access to wifi issue on mobile.

I tried with mobile data and changing dns.

[faint shadow]

How are such bugs not patched in yet
And the exploiters ,though have been reported the still freely do it coz no action taken agains them 😡🤬

[night cloak]

We don’t work your WiFi network

[scenic pumice]

I will prolly wait for someone from PUBG to help out I guess.

[barren zodiac]

I guys I was wondering if panda vpn from ban?

[rancid zephyr]

Literally hackers in every game in emulators are you ever gonna solve it

[night cloak]

Using VPN is not recommended. You can use it on your own risk. @barren zodiac

@scenic pumice May I know your country name?

[fathom marsh]

is it even possible to ban someone midgame ? if yes please add that to kill feed lol

[night cloak]

You can get banned anytime if you've violated ToS in past.

[barren zodiac]

@night cloak sorry it's not vpn but gfx

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, .

[barren zodiac]

the panda is a paid app

[scenic pumice]

@night cloak Bangladesh

[night cloak]

@scenic pumice It's a common issue in Bangladesh. Play with your mobile data.

[scenic pumice]

I did that but It doesn't work either.

[night cloak]

You can try repairing client/clearing data. It helped some people. Make sure to take screenshot of your settings before doing so.

[scenic pumice]

I reinstalled the game already 😦

[night cloak]

@scenic pumice Try asking in your regional server #481199117381533716. They know the solution better than any of us.

[jaunty ledge]

i have a suggestion: let the users to put custom menu music

[night cloak]

@jaunty ledge Custom music can by subject to copyright.

[jaunty ledge]

that is problem of the users not tencent's problem

[night cloak]

Nope. Tencent is the owner of the game. They'll end up with hundreds of lawsuits on them.

[scenic pumice]

Is it okay, If i write suggestion here?

[jaunty ledge]

nope, they can be like 4shared, the put the feature, but they're not responsable of what users do with the feature

[night cloak]

This is a video game not a music sharing platform. And 4shared can get sued too if they purposely allow copyrighted content on their platform, @jaunty ledge.

[scenic pumice]

Is there any channel for suggestions or ideas/

[night cloak]

@scenic pumice It's better to tweet the suggestion mentioning pubg mobile.

@jaunty ledge Better to move #chat if you want to continue the discussion.

[jaunty ledge]

nah, i'll left this server simply because you deleted a completly in-theme justification.

[night cloak]

You're welcome to leave.

[winter crater]

hii

i cant enter with my twitter acc ??

i dont now what is the problem

please i need help fast

[long rivet]

@winter crater what error you get

[winter crater]

faild log in

[long rivet]

@winter crater put a screenshot to make it clear

[winter crater]

اها

[night cloak]

Who can help me

?

how to unfreeze pubg server ranking?

[night cloak]

hey, i don't use cheat or changing data or anything, just playing regularly, so why did I got banned for god knows how many times, and this last time got banned for 10 years af? please PUBGM management, explain it for me?!

Guys, could we get second returner missions?

[solemn yacht]

I just ran into a team of hackers were do I post a pic of there team

[storm flume]

Hello, @solemn yacht!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[cosmic gazelle]

My gmail DP is getting blurred in game,I'm using high quality picture

[scenic warren]

Can someone help me it keeps giving me a ban

[storm flume]

Please read this channel's pinned messages for further information, @scenic warren:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[scenic warren]

Can see the Sulotuin

Cant*

[blazing saddle]

Refer to this :
https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

'Connection terminated' issues occur when there is mismatch of data between the game client and the server.
This is most common when there is a 3rd party app interfering with the ingame files.
If the above solution does not work, kindly remove any suspicious app/plugins/scripts and reinstall the game from an official source, @scenic warren.

[scenic warren]

Thanks

[final trout]

Dear pubg I'm tired of your this bug
Can't enter to the lobby game loading screen stuck as per your Customers executive and I've tried all solutions even re-set my phone but results was same
My ranking points are deducting but luckily in my in-game Guest account working fine
Help me out unless I've to leave this Man.

P.s- please check attached Screenshot attachment

Player id--512548346
Name----Spidr么A̳diii
Device----Honor 8x(Android P 9.1)
Cerrier Network----Airtel 4G

[heady yacht]

I need help guys

My old pubg account have been hacked and i want my new pubg account to link on same Facebook that old account have connected. How can i do this please help

[glossy sable]

@winter crater Are you on Emulator or Mobile? Send a screenshot of the message you get.
Also, English only here.

@night cloak Unfreeze? Strange, because your rank gets frozen only because you're a found cheater, and had a temporary suspension.
Can you develop, perhaps?

@night cloak That's a bit late to ask, you should have asked since your first suspension, we could have fixed it, now it's too late.
We can't unban you here, all you have to do is to use the File Claim option and explain option to the in-game Customer Service.
Be patient, as it can take days, and up to weeks to get a response from them.

@night cloak Returner missions start after the Season launches. Next Season is in 6 weeks, more or less.

@final trout Are you perhaps from Bangladesh?

@heady yacht Do you still have access to the hacked account?

[final trout]

@glossy sable no I'm from INDIA

[heady yacht]

Yes but it always say login from another location so its use less because hacker have my email so i want to start new id with same fb account

I already have new id but i don't have friends so i want to connect it with my Facebook 🙏🙏please help

[final trout]

@heady yacht bro go to Facebook settings and there is some app preference options you can remove Pubg and after a day try to create a new account and link and it can work

[heady yacht]

@final trout i try it 1 months ago but when i want to connect it with new account it say already connected with another account

[final trout]

@heady yacht
Bro go to

Facebook

Settings

Apps and website

Logged in with Facebook --(edit)

Select pubg mobile and remove

Ps check the Screenshot

[haughty cypress]

oh no tik tok

[final trout]

@haughty cypress
He he it when game stucks in loading screen some app need for entrainment

[heady yacht]

Look bro i already removed it on june 25

[night cloak]

@final trout you cannot unlink PUBGM from FB this way.

[final trout]

@heady yacht
Then the support team can help maybe

Bt i don't think they will
Cause im screaming about my issues for a week i don't get any solution or my problem still exists

[night cloak]

Once you link game to FB it cannot be unlinked by just removing it from App Access of FB settings.

[heady yacht]

I wise they help me fast and easy process 🙏🙏

[blazing saddle]

@heady yacht It is not possible to unlink a social media account and link another account.
It is possible to 'revoke access' to the social media login method, for this you have to contact the ingame customer service.

[final trout]

@blazing saddle @night cloak

I think in-game customer executive are in deep sleep they can't reply properly in any issues

[heady yacht]

@blazing saddle can i contract to ingame customers services with new account it will help me or not

@final trout right bro

[night cloak]

@final trout Many people use wrong wording, you need to use word 'revoke access' as @blazing saddle said when you contact in-game customer service

[heady yacht]

Ok i will try it now. Thanks all for supporting me 🙏 🇳🇵🇳🇵🇳🇵

[night cloak]

@heady yacht as moderator already answered once you link your social account to PUBGM it cannot be unlinked by any means but you can only revoke access you think it is been misused by anyone else

[heady yacht]

Ok

[final trout]

@night cloak
I ve other issues like my game loading screen stuck and I'm saying this thing in discord server and in-game executive for week and results is same
And the worst thing is my guest account work fine but the main account get stuck

[heady yacht]

@night cloak and can it again link to another same account

@final trout bro clear data of PUBGM and try again

[night cloak]

@heady yacht yes

[final trout]

@heady yacht

Already did bro even reinstall the game and reset my device still no.help 💔

[night cloak]

Just login with that FB ID @heady yacht

[heady yacht]

@final trout then there is only one solution. Just i don't recommend but i use it GFX🙄

@night cloak ok

[final trout]

@heady yacht
Can it give me ban!!!

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @final trout.

[heady yacht]

@storm flume sorry

[final trout]

@storm flume then help me out
Unless I've no option than to use those things

[heady yacht]

But if i don't use it i should transfer from pubgm to pubgmobilelite

[junior crypt]

Facebook banned my account after someone hacked it and now I’ve lost my PUGM account because it was linked. Facebook won’t unban me, what are my options? I spent over $600 on that PUBGM account. Help!

[haughty cypress]

to put it simply, your only hope is in game customer support @junior crypt

[junior crypt]

But it’s a loop system no real people to talk to

[heady yacht]

😑😑Just waiting for new phone to play beautiful game Pubgm

[junior crypt]

@haughty cypress it’s a loop system no real people to talk to.

[haughty cypress]

nobody here can tamper with any in game assets, there's no point asking for help here @junior crypt

[junior crypt]

Oh ok. Thanks for the help anyway 😃

[haughty cypress]

just spam in game support and they'll reply at some point, hopefully

[junior crypt]

Thank you

[haughty cypress]

noice

[heady yacht]

No support from pubg on customer services 😠 its all auto reply. They don't wanna help us. They only loot us😭😭😭

[blazing saddle]

We are not related to the customer support ingame in any way. @heady yacht

[heady yacht]

@blazing saddle they don't help me please my friend say pubgm discord will help yo so i come here please help me🙏😔

I waiting for someone reply 🙏🙄

[night cloak]

If customer service is unable to help you, don't expect us to be able to.

[heady yacht]

Then where i go now.. Who will help me 👀.

😠I found solutions that is to Uninstall the game which doesn't care about there customers but loot us only🤔

[willow anchor]

Please Please Please I am ready to do anything just remove the ban from my account

[merry sandal]

We do not handle in-game bans, @willow anchor.

[willow anchor]

But I did nothing, I opened my account on 07/08/2019 and found a message informing me that I was banned 10 years, knowing that I have not played for two months ago @merry sandal

[worthy mica]

@willow anchor contact to in game service

[merry sandal]

As I said, @willow anchor, there is nothing we can do regarding the ban.

[willow anchor]

Please what is the solution, I paid a lot of money on my account😭 @merry sandal

Please help me feel that my life has stopped 😭😭

[night cloak]

You have been already answered twice. We can not help you @willow anchor.

[minor notch]

server problem in nepal ,like one game you get 120 ms and in next 340 ms ?. what is the problem?

[heady yacht]

@minor notchyes true

[blazing saddle]

@willow anchor Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.