When the f are you removing gerogopol warehouse glitch
#questions
night cloak
Don't go there until it gets fixed - if you're dying everytime.
lunar vine
Oh really?
vast socket
If I play with a hacker do I get banned?
blazing saddle
@vast socket Active teaming up results in a ban.
neon heart
Is there any pubg mobile Indian official discord channel?
night cloak
@neon heart checkout #481199117381533716.
neon heart
Thank you
storm flumeBOT
This command is disabled in this channel, @hardy hound. Please use the command in #481204134859505684 instead.
modern gale
What device are you using, @night cloak?
night cloak
emulator @modern gale
storm flumeBOT
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
modern gale
Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.
Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
night cloak
Report hackers in-game
storm flumeBOT
Hello, @old wagon!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
obtuse tree
A cheater(hacker) killed us in a Sanhok match, he has a YT channel named Mr.GrootYT and has over 40k subs, he shows others how to cheat in game without getting banned pls look into this
daring patio
Read the message sent by Machete 2.0 above, @obtuse tree.
obtuse tree
I have reported but he still going on without problems
modern gale
Can you direct message me his channel link, @obtuse tree?
obtuse tree
Ok
modern gale
No, it's just a way of throwing it at the customers, @old wagon.
obtuse tree
Thanks a lot boss! @modern gale
modern gale
You're welcome!
old wagon
Can someone reply
daring patio
What is it?
old wagon
Mail id pubgm
daring patio
There is none at the moment.
old wagon
They said we can mail it to them
daring patio
Who did?
old wagon
In the faq
daring patio
The FAQ section will be reworked on in the near future.
old wagon
So how can i send the vid
daring patio
Customer support chat menu.
old wagon
I can post vid there?
daring patio
Yes.
old wagon
Thx
mortal patrol
@solid flame hey.
coral leaf
Wait isnt PUBGMOBILE_CS@gmail.com is their email?
night cloak
Yes, it is.
coral leaf
I mean PUBGMOBILE_CS@tencentgames.com ;-; ok thanks
spring void
It has been discontinued @coral leaf
night cloak
On the special spin Wheel for the scar skin it says I'm guaranteed a s ar skin on 200th spin but I didmt get one and I have more than 300 spins done pls help
Help pls?
opaque dawn
I hope y'all can just fix you're buggy trash game and let us do simple tasks such as reload
lavish rapids
hello, my account id: 5291344479
During the game loading screen appeared on my screen and I could not move the screen. Two minutes later, I was banned for 10 years. please help think it is game error @molten crown @neon patio
@night cloak please help me
untold topaz
Hey if i use vpn will i get ban like vpn for playing
storm flumeBOT
Please refer to FAQ 2.9 in #481198147478224896 for further information, @lavish rapids. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
@untold topaz We don't recommend VPN.
@night cloak A screenshot of the wheel screen please.
lavish rapids
@storm flume ı read it
you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box
Where is the box ?
modern gale
@lavish rapids
haughty cypress
you cant see them because its a text room, not facetime @lavish rapids
lavish rapids
then who will solve my problem? @haughty cypress
Why should my level 65 account be taken away for no reason?
modern gale
In game support takes long to reply, it would take some tries to get to actual answer, @lavish rapids.
lavish rapids
@modern gale okay. I'll wait 3 days what should I do if there is no answer?
night cloak
@night cloak don't worry I got the skin thru in game mail :)
haughty cypress
then wait for a week @lavish rapids
lavish rapids
Ok. I'll wait then write here
teal cradle
guys i am having ping issues what shall i do?
bold siren
Refer to the pinned message on this channel, @teal cradle.
teal cradle
@bold sirenok thanks
modern gale
Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.
Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
velvet bone
Get rid of hackers please!
spring void
Can you use simple room card instead of advanced for tdm?
velvet bone
Also, get rid of the air drop supplies.
spring void
@velvet bone report them ingame not here, you can suggest things ingame
bold siren
Yes, @spring void.
crude birch
Hello, on the phone honor 20, I ran into this problem: the label "near enemies" does not appear where I put it, but to the right
storm flumeBOT
Hello, @crude birch!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
teal cradle
guys what does mbps upload means?
broken sierra
That means your internet upload speed is in mbps.
teal cradle
so is it good upload 0.96 and download 2
night cloak
Not really.
teal cradle
because my ping ing is 100 then when i enter the game it becomes 600 and sometimes 100
night cloak
What's your jitter?
night cloak
That's pretty high.
teal cradle
how much should it be?
night cloak
Below 10ms is considered normal.
Over 10 and it is pretty high.
Hence your unstable ping.
teal cradle
so what should i do now?
night gull
@neon patio are u banning ESP?
night cloak
Nothing much, really. Play at a time when your jitter is lower, @teal cradle.
teal cradle
@night cloaki just checked another time it is 63 jitter
at first my ping was always 76but now it 500-200-968
night cloak
Hello. For hackers, a protection method would be that for every created account, the CNP (Personal numeric code, the one on the identity card) should be requested for each new account. And the CNP is directly banned. And that CNP is confirmed by phone and checked or an anti-fraud method. Including current accounts. The deadline for introducing the CNP is 90 days and if not introduced, the Banned CNP will be received.
@night cloak
I hope to get to tencent administrators.
Like I've said, it's caused by your high jitter, @teal cradle.
Well, @night cloak, you won't. We are not affiliated with PUBGM nor Tencent Games.
grim sand
Hello can anyone help me with ping issue
When i start the game the ping is normal but after sometime it began to varies like 100-150-400-900-250-100
night cloak
@grim sand have you checked your internet connection?
kind sage
warm willow
@night cloak bro neeed help our pubg are bannned we receive in game msg from our friends whose ac is already hacked and then they send us links for free uc and skins and then they hack our ac many people are suffering from these problem
night cloak
@kind sage there is a pinned message in this channel. Go to pinned message and you will find a message by "Bootleg".
Read the message and test your network...
what do you mean that @warm willow? It is definitely your fault. You shouldn't trust any unofficial and unauthorized sites clamming to give Free uc .
arctic stump
Hello, can anyone tell me , how do I dismantle a duplicate emote in game
The laugh emote, I have 2 of them
night cloak
@arctic stump currently there is no option available to dismantle duplicate emote
arctic stump
@night cloak ow, thanks for the info
grim sand
@kind sage @night cloak @night cloak my net is fine man
@night cloak dude can u help me?
night cloak
Sure.
grim sand
@night cloak read the message above i have mentioned the problem
night cloak
Ping can go higher and lower due to traffic in the server so I don't think there is a problem from your side.
@grim sand there is a pinned message in this channel. Go to pinned message and you will find a message by "Bootleg".
Read the message and test your network...
night cloak
Exactly. After 8 pm there might be increase in the number of players causing ping issue.
grim sand
Ya
warm willow
Arc nyte can we chat @night cloak in dm or vc
night cloak
why?
warm willow
need to talk yep its my fault but want to talk
night cloak
About what though?
warm willow
I neeed help bro its a very big problem @night cloak want to tell u something plzz help me
warm rapids
?help
night cloak
If it is related to in game Ban we can not help with that.
warm willow
No its not in game ban @night cloak
warm rapids
Game crashing ... can u help me figure out if my game is like not fully updated
Oh help me stop it from crashking @night cloak
Or *
warm willow
A few minutes talk with u would be very useful plzz help me out plzzz understand my situation and its not only me there would be thousands by yesterday suffering from the same problem @night cloak
warm rapids
No
warm willow
@night cloak its a very big problem y r u not understanding jst a few minutes
night cloak
go ahead @warm willow. You can DM me.
What is the issue then?Can you provide screenshot,your device name and the time when this started to happen @warm rapids?
warm rapids
Like pubg has stop and some time it want say nothing and it just crash
night cloak
Which device do you use to play?
warm rapids
Use to or now
night cloak
In which device do you have this problem?
warm rapids
Acetel 7
rapid sphinx
How do I copy my TPP controls to FPP?
warm rapids
Cant
spring void
You cant ,just copy them manually @rapid sphinx
rapid sphinx
It is very difficult for me to copy them manually. Will the devs add a button to copy them?
bold siren
Maybe in the future, @rapid sphinx.
rapid sphinx
There is another connection timeout problem I am facing. Other games and apps are working fine so I guess this is the problem in PUBG mobile only
I am in the middle of a gunfight and the my connection times out
night cloak
Acetel or Alcatel @warm rapids?
solar brook
is there a way to get your pubg acc if you deleted your social media and cant log in
night cloak
Nope.
night cloak
After seeing specifications of your phone looks like it is unfortunately no more compatible to play pubg Mobile.
untold topaz
@night cloakhey if i use vpn for playing will i get a ban?
warm rapids
So new phone ... but it work perfectly with the Samsung j2 core and that's a little phone
But it's all cracked up so ion play with it nomore
night cloak
You will not but we don't recommend using VPN @untold topaz.
bold siren
Don't say unnecessary stuff here, @haughty cypress.
grim cloud
isi win
rare scaffold
@grim cloud you do see that this is PUBG mobile server ?
unique steeple
A cheater killed me through 7 layers of wall...
broken sierra
Report in-game
storm flumeBOT
Hello, @unique steeple!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
unique steeple
I did report him...
broken sierra
Well then your work is done, now it's all upto pubg community
unique steeple
The game's becoming more and more unpleasant...
They should do the job pubg pc devs did...
spring void
@bold siren i couldnt use room cards for the last time to play tdm
glossy sable
@spring void If you use normal Room Card, you can only host a TDM in FPP mode.
thorny jewel
What should my graphics be set on if my connection is jump ik I need to have it on low but like idk what is low on the game
Like I can tell the difference if it set on low graphics or what
glossy sable
Smooth graphics, and highest FPS you can.
glossy sable
"Colorful" and "Soft" are the graphics settings.
Set the graphics quality to Smooth.
FPS you can get depends on your device, can be Medium to Ultra.
thorny jewel
Oh I got it on low rn
I have a Samsung Galaxy Prime Amp 3
@glossy sable ty for your help
glossy sable
👍
random fog
Where I can find faq 7.2
glossy sable
sand dove
sometimes i cant kill people, the blood splatters appear and i am hitting them but there is no hitmarker or knockdown/death. Sometimes they only register when i shoot their legs
spring void
@sand dove your ping maybe high please check if your onternet is working fine
night cloak
How do I know that my squad qualify for pmit
sand dove
@spring void my girlfriend sitting next to me did not have thee issue, and it was only some enemies: not all
even happened wheen i was shooting one without success, but then i turned and shot another and it worked - still not on the other guy tho
spring void
Maybe he was using some cheats you can always report them if you die from them or search them and open tier overview section @sand dove
willow vault
Any solution for this bug? My kar98 shots are not getting registered
night cloak
I've already explained you.
warm willow
But cant u stop them from using my ac if i provide all the details?
@night cloak i have spent so much time and money in this game.
night cloak
Nope. We only moderate discord sever and have no contact with your game account and developers.
@night cloak can you give me the list of the discord servers which distribute cheats... I want to examine people.
We do not provide that.
Moreover I am not in those servers.
mortal zinc
Hi,
Why my account was blocked
Please review the account log I have never used any fraudulent tools
Please check the command and open the account
Account data:
Facebook: -https: //www.facebook.com/mikano.jackson.1
Gmail: -mikanojackson@gmail.com
Please try to solve this problem
Thanks.
brittle fractal
My photo on twitter do not update now about 4 days? some body know what happen?
night cloak
At the PMCO we were told that the attendee rewards would be emailed to participants within a week and it's been over a week and there been no e-mail and no way to obtain these attendee rewards...
storm flumeBOT
You can contact the customer service via the game settings, @mortal zinc. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
Contact customer service please. We cannot check your account.
Did you submit your e-mail address there @night cloak?
If you did then you will receive an email until Friday. Please mention Error 403#4903 if you have not received the e-mail until Friday.
@night cloak They collected the e-mail when I purchased the ticket
onyx cairn
@night cloak
The emails were not sent, yet. It takes a bit time. Please wait patiently. @night cloak
young shore
How do we start a bug report?
vagrant onyx
@young shore fall a from on the pinned message you will see a website on #555492558428700682
storm flumeBOT
Hello, @young shore!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
young shore
Thx
idle zinc
Is this the official support?
kind yarrow
How to fix lags on Galaxy S10 Exynos version???
limber cairn
What a Game! 🤐
smoky pulsar
I have been playing pubg mobile since season 4 and in every season hackers are increasing and situation is worst now.
i daily play more than 5 hours and in every lobby hackers killed us with long jump no recoil and they even start using long jump as you can see the above video
We cannot do anything against them in every game there are 2 or 3 squads always use long jump, no recoil, aim bot, flying car and speed and magic bollet.
i report them but still they are playing and there id is not bannef
night cloak
@smoky pulsar
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
smoky pulsar
i have videos proof but what is the email where can i send those videos
in FAQ 6.1 there is no email
night cloak
@smoky pulsar upload the video in Google drive or other file upload site. Then send them the link from in-game customer support.
smoky pulsar
i did it but i am surprized the customer support was always sending me automated messages and not listening to me and when i choice the UC problem than they started listening.
this is very bad they never listen to problem and always listen money.
night cloak
@smoky pulsarnice idea👌
modern gale
FPS or ping, @kind yarrow?
kind yarrow
@modern gale FPS
modern gale
We help people who ask the problem or question, @idle zinc.
night gull
@modern gale are u baning ESP?
deft dune
There's 5 cheaters teaming up in solo I tried reporting them more than 20 games and it's been 2 weeks and nothing has happened,Now I recorded them it's a 20 min video what should I do?
modern gale
Close background applications, all the background processes and play on lowest in game settings. Moreover a better gaming phone will help too, @kind yarrow.
kind yarrow
FPS is good often, but it lags too much, i cant control recoil
storm flumeBOT
Hello, @deft dune!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
kind yarrow
I had Galaxy S8 in past, and it works better on S8, i dont know how
night gull
@modern gale answer me
deft dune
yup I came here to talk to the bot,already sent a mail with a different video and didn't get an answer
modern gale
I can say no. It can be banned from the game if anyone uses cheating, @night gull.
It takes time to review, thank you for reporting to the customers, @deft dune and @smoky pulsar.
night gull
@modern gale are u banning player that using ESP cheat?yes or no?
modern gale
It is against the Terms of Service, so yes.
What's the ram of your phone, @kind yarrow?
kind yarrow
@modern gale 8GB
willow carbon
Sir this guy's use hack please check this guy's and immediately ban this guy's sir please help
modern gale
Have you re-installed the game, @kind yarrow?
storm flumeBOT
Hello, @willow carbon!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
kind yarrow
I was reset my device to factory settings, install all again but no changes @modern gale
willow carbon
Sir this guy's use third party software use hack wall hack speed hack aim bot etc I already reported this guy's but no response
modern gale
It takes time to review, thank you for reporting to the customers, @willow carbon.
One of the staff team may help you, @kind yarrow. I am sorry, I don't know about the FPS issue.
willow carbon
@modern gale sir I am wait u this guy's account has been and and to your response
modern gale
Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.
Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
night cloak
I can't see the ranking in my account. In no way does my ranking rise. I demand that this be corrected
anyone help me ?
daring patio
Uninstall your cheats, @night cloak.
gloomy tapir
@willow carbon or it was because you were wrong , some top players do play as good as hacking
night cloak
I have been given the penalty and my sentence is over, I dont use cheat anymore , i play with cheater. and now i dont play cheater @daring patio
daring patio
Be patient and it might get fixed.
night cloak
any eta ?
tardy condor
Glitched under ware house to his advantage
storm flumeBOT
Hello, @tardy condor!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
raw herald
Whats wrong with points system ?
In diamond and crown not getting alot of pts ! Wasn’t like that last season
night cloak
How come i dont get login streak mission on my ipad but i do get it on my phone??
prime steeple
@night cloak my friend did all the steps but the convo got closed without a reply
restive forge
How do you report a hacker in training mode?
livid blaze
@night cloak which region?
storm flumeBOT
Hello, @restive forge!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
restive forge
....there is no score/spectate screen. It’s training mode. And there are no names shown either. I have video proof of them jump hacking. Doesn't do much though.
night cloak
@livid blaze europe
hasty frost
iOS
night cloak
Please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and, in the Tier Overview section of their profile via friend search.
@restive forge
hasty frost
You guys left a map with a hole in vikendi
restive forge
I don't know their name....it doesn't show names in training mode.
hasty frost
I can go throw it and fall
night cloak
There's nothing you can do, then.
storm flumeBOT
Hello, @hasty frost!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
restive forge
Well, hopefully, the anti-cheat gets them.
hasty frost
Ok I will make Sure to do that next time
tranquil condor
Are there anyway that can bring my account back from Vietnamese version to Global version ?
gloomy tapir
@tranquil condor none
tranquil condor
:<
glossy sable
Unfortunately, it's a Vietnamese government restriction.
If you used the Vietnamese version you'll have to continue playing on the Vietnamese version, and create a new account for the Global version, @tranquil condor.
However (don't get your hopes up), you can always try contacting the in-game Customer Service and explain the situation to them: It is very unlikely that it would work, but you can always try. I've ever only see it work once.
tranquil condor
I asked them multiple times about it and they said they can’t support on it
Sadly ;-;
glossy sable
Sadly it is, there's nothing more we can do here.
You'll have to continue playing on VN version with this account and create a new account on the Global version.
tranquil condor
I don’t want to play on Vietnamese version because there are no red blood color and the update delay is insane
regal jungle
How do i unlock this building
gusty seal
ahhh too many goddamn cheaters..
warm willow
@night cloak i already told u many ac will be in risk search in youtube ans se novaking 's community post
brazen flint
help me the puzzles for gifts isn't woeking for me?
it doesn't show the puzzle or anything else it just shows text
rose violet
Pubgmoralesupport I have no friends and all the randoms I meet are Indians I can’t understand
Does pubg know that the West Indies isn’t India?
haughty cypress
@rose violet i mean like, if you have no friends, then make some?
peak onyx
Dropped in a quick match solo,while parachuting i zoomed into what looked like first person,landed and died instantly
night cloak
Somebody is sending me advertisements in DMs from this server
marble zenith
night cloak
There's nothing we can do about it here. You can report them through the Tier Overview section in that player's profile.
olive wyvern
When they gonna region lock lag is retardedz
Ready to start playing in china so they feel the pain
rare scaffold
You will still complain because you will say that
1: I am getting matched with bots
2: MM time is taking longer than usual
lapis flax
I got killed by bots the other day when I was low hp in novo
blazing saddle
@lapis flax So? Is this any issue?
If you want to have unrelated conversations, feel free to use #chat or #pubg-mobile.
Keep this channel restricted to support related questions only.
rapid osprey
@blazing saddle Bug Report,When Landing In Gorgepol,Ruins,im Running along with my parachute For 5to10 seconds,And In gorgepol,When i land on containers,I see hills..
storm flumeBOT
Hello, @rapid osprey!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
rapid osprey
@storm flume no response from Developer even Though i have done Repair still problem occur..
blazing saddle
@rapid osprey report it in #555492558428700682. Go through the pinned message in that channel.
gloomy tapir
blazing saddle
@night cloak Does this happen when your game is stuck at 75% loading screen and you restart the game?
night cloak
No it happens all the time
blazing saddle
@night cloak Does this error happen outside the game? when on call ?
night cloak
No just in a game
blazing saddle
@night cloak and you can hear your friends?
blazing saddle
Just try this out, once you are ingame and you open your mic and this problem occurs, tell all of them to restart the game.
night cloak
Kk
blazing saddle
There are two types of voice channels ingame, one is in the lobby and one is in game, the glitch is that sometimes the game doesnt switch the channel of some people, so when your friends restart the game they will be in the same channel as you.
night cloak
Ok
blazing saddle
If this doesnt work, it is probably a hardware related problem and you should try using another headphones.
Also make sure you have microphone permissions enabled in the device settings. @night cloak
@night cloak this
night cloak
K
haughty cypress
they pros
tardy condor
Bug report u can get under the ware house at georpool
spring void
@tardy condor please report in #555492558428700682 thrrough firm in pinned messages
prisma willow
How can I contact customer support
Because I tries from In game its just bot responding. Ask me question and then end of conversation
I want to report that I didn't get my Sharpshooter achievement. I did 2 time Yesterday and Today.
But didn't get my title
storm flumeBOT
You can contact the customer service via the game settings, @prisma willow. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
blazing saddle
@half wadi Send me your character ID and along with this screenshot in dms.
night cloak
@prisma willow from the available options, select the option that solves problem regarding UC issues. Hope they will response quickly
half wadi
@blazing saddle can't DM you
Discord not allowed
prisma willow
I'll try that one
blazing saddle
@half wadi sorry about that, my dms were closed. Try again now.
prisma willow
Doesn't work they just keep giving me random option to select and if I select they end chat with Resolution and if I select other then they end chat as well
Customer service suck
Its not first time every time I try to do that it happened
night cloak
I bought a offer pack of Rs. 39 which said you will get 400 UC, but I received only 30 UC. On PUBGM Reddit community @gilded helm told in a reply that those player who bought that pack will receive remaining 370 UC but till date I didn't receive anything
grizzled lark
Kindly contact customer support with the payment receipt, @night cloak.
final trout
Can't go to the game enter lobby
Stuck in game waiting lobby loading screen stuck
Please help
blazing saddle
@final trout restart the game.
final trout
Already did reinstall and repairs bt problems still exists lost a lot points
void pine
Why PUBG and it's companion app running in background even after it is closed for a long time.
@blazing saddle
blazing saddle
@void pine Go to device settings and force close the app.
void pine
I was asking why is it running
night cloak
Guys why am i experiencing network lags only in tdm?
Teammates not showing
Time isnt running down, kills don't cout, can't shoot beacuse no ones moving and its just like networking problem
Probably connection issue from your side @night cloak.
But i dont have connection problem on classic
Or arcade only on tdm
I hv the ez license on rp so I can week 4 mission now so when week 4 missions come out this Wednesday will week 5 mission scone out for me?
wide frost
Same problem like @night cloak happened in war mode to me. still it's continues!
night cloak
I not then I can't get that rp crate tht gives u 200rp and a parachute skin this week :(
blazing saddle
@night cloak Ez license unlocks just the next week missions not the crate. You will have to wait for the crate next week.
Dont worry, you wont miss out on any crate as this is compensated during week 8 where you dont have to do missions to open crate.
gloomy tapir
Hey guys, just a quick question. When is the current pubg beta coming out officially? The new infection mode and achievements?
graceful forum
@blazing saddle ok soo week 8 free for ez mission license royal pass player?
@gloomy tapir i think it's already released because i saw some gameplay on YouTube
night cloak
The beta version for that has been already rolled out it will be released globally soon.
gloomy tapir
To the global offical version?
graceful forum
@night cloak
night cloak
yes to the global official version.
gloomy tapir
Neat.
night cloak
There is no ETA but information will be provided as soon as it will be available in #news .
graceful forum
@night cloak beta are going to replace into global version ?
night cloak
Guys?
Beta is meant for testing only . It will be released to global version anytime.
graceful forum
Ooh
night cloak
Yes @night cloak?
graceful forum
But what about my previous question ? @night cloak
olive isle
@night cloak please help me I am facing the problem 1 account. I am not facing this problem second account.who to fix
night cloak
What was it @graceful forum?
night cloak
I did. It looks like connection issue to me.Try repairing your client and see if it fix it.
olive isle
@harsh anchor
graceful forum
Weak 8 free for us..i means i don't want to complete any mission if i buy ez license card? @night cloak
night cloak
Do not mention community team @olive isle.
austere flame
Hello, From last Friday to the moment we have not received a reply and we have not been returned to the global version, what happened? All those who provided information to the support team wonder why nothing happened, they asked that we do not log in to the game on the whole Friday and we did, what is the problem?
olive isle
@night cloak why
night cloak
Read #481193721560432670 it is explained there.
Sorry but I am not actually aware of that. You should wait for reply from ToroiD @graceful forum.
olive isle
@night cloak bro I am reinstall the game but I am facing this problem
night cloak
What is the problem @austere flame?
@night cloak what about our problems with connection only on one mode? w/ @wide frost. And guys why do hek you just goes with question if the question which was posted before isnt solved?
Make sure to report the bug in #555492558428700682 so devs will fix it @olive isle.
You can report it by going to the link provided in pinned message of the #555492558428700682 .
olive isle
@night cloak I am report to the bug 0.13.0 but not fix.i am report too many times
night cloak
You can follow the instructions as above to report a bug @night cloak.
It takes time @olive isle.
austere flame
@night cloak I entered the Vietnamese version and transferred my information to it. After attempts with the support team, they added the option to go back to the world version and asked for our information on the game and gave it to them. They asked us not to enter the game last Friday and we did it, but they did not return us to the international version yet! We send them messages but we do not receive answers
storm flumeBOT
You can contact the customer service via the game settings, @olive isle. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
olive isle
@night cloak I am trying to contact customer service but not working
night cloak
I don't think it is possible according to the pinned message of the channel @austere flame.
⬇
https://discordapp.com/channels/393088095840370689/481200416349224980/524901714525159424
It will take some time. Probably more than week considering the amount of messages they get.You will need to wait patiently @olive isle.
olive isle
@night cloak bro I am facing the problem only one account
night cloak
Not sure why is that but they will need time to investigate.
olive isle
@night cloak ok thanks
night cloak
Did you report that in #555492558428700682 though @olive isle?
blazing saddle
@graceful forum You dont have to complete any missions to open the 200rp crate only on week 8
austere flame
@night cloak ok but why this ?
night cloak
No idea. Try messaging again to customer service if they can do that @austere flame.
olive isle
@night cloak. I will send you friend request for contact you
night cloak
No need for that honestly.
olive isle
@night cloak don't accept the friend request.i am sending for verification
severe drift
I was just killed by a player who was glitched under the middle warehouse of the set of three in the georgopol crates. Please fix
night cloak
Hey Pubg Mobile Team! Can you pls ban the cheaters! My report button doesn’t take effect! I report and 2 days later I get the same cheaters in my lobby!
Post evidence
8 k/d
Pretty normal at conquer rank
Okay and why can he fly with a car?
spring abyss
@night cloak where u play mobile or emu ?
night cloak
Mobile IPhone XR
My account was banned 4 weeks before for no reason ann even after contacting support i didnt got any support
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
bold siren
We do not deal with that here, @night cloak.
night cloak
Where to contact then ?? @bold siren
I emailed and even filed a claim but still no response after 4 weeks
livid vine
Please solve the gorgopol glitch
night cloak
It doesn’t work like this error guy he jumps 5 times higher than me I Report and 1 day after I get killed again, and even his members were same! I make screenshots for checking the names 😃
livid vine
You sleeping pubg
night cloak
Everybody jumps higher than me on Erangel and training camp 😄 but I can’t report! Are you stupid?
willow carbon
Please solve bike glitch bike get in and ar gun open
livid vine
Plz solve gorgopool warehouse glitch you sleeping pubgm
spring barn
I m facing sudden lag for about a week. Settings are most optimized for my device
livid vine
@night cloak Please solve the gorgopool warehouse glitch
storm flumeBOT
Hello, @livid vine @willow carbon!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
blazing saddle
@spring barn Check on your internet connection.
If the lag persists you can refer to the FAQ section on the ingame customer support.
night cloak
Answer pls! Did you recognize the Players? Will you ban them or gave me an Answer!!
livid vine
@storm flume I am already report many times but not fuxing this bug glitch
night cloak
I guess I better keep posting players here
livid vine
@blazing saddle@Machete 2.0 I am already report many times but not fuxing this bug glitch
spring barn
I did all the things i could do but the lag still remains the same i mailed pubgm and. Contacted their ingame bot which tell me to reduce graphics and high fps evwry time i ask them
Its been a week since i mailed pubgm they havent got answers i think
blazing saddle
@livid vine Be patient, it will be patched out in the upcoming updates. If you see anyone misusing the glitch for unfair gameplay, you can report them ingame and action will be taken against them.
spring barn
Will repair button help ??
blazing saddle
@spring barn Try clicking the Repair Client option at the login screen. It helps solve the lag issues most of the times if there is problem with the client.
spring barn
Hmm ok
night cloak
@blazing saddle why you won’t gave me an answer?
livid vine
@blazing saddle I am already kill many times in this glitch I fastrate plz as soon as possible
night cloak
Or an email address....?
storm flumeBOT
You can contact the customer service via the game settings, @night cloak. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
spring abyss
@night cloak the way to report for now only in game report wait at least for 1 week if they not get ban your report not work probably they using premium cheat hack with memory anti ban
night cloak
No I can’t it is a bot! He always answer the same things!
blazing saddle
@night cloak We do not deal with hacker reports here. You can report them ingame, if you have evidence you can submit it to the ingame customer support.
night cloak
Okay pls gave me a Website or email Adresse or something who deals with!
blazing saddle
@night cloak The only way to contact is ingame customer support.
night cloak
You know that’s a bot?
Maybe if I send him the screenshot of the names can you make him say: okay I will proof that names and you won’t get in lobby’s with guys you reported about 3-4 times
blazing saddle
We are in no way related to the ingame customer support. @night cloak
We are volunteers who manage this server.
night cloak
Okay than gave me the E-Mail adress of someone from your anticheat Unit
Like ToRoiD said, we are not affiliated with PUBGM, Tencent Games or their customer service.
If you wish to contact the "development team", you can only do so through customer service.
If that is all, please move to #chat. Thank you.
That means you only use the name for getting fame here?
I beg your pardon?
But here is #questions ?
blazing saddle
@night cloak We only provide technical client sided support related to global version of the game here.
night cloak
Exactly what I want! I got a problem and trying to get help by the support
This server was created for the purpose of getting PUBGM players together as well as forwarding announcements made officially by the team.
We can only give answers based on official information and our own knowledge.
Than gave me the right server or an email address from somebody who deals with that kind of problem PLEASE!!!
storm flumeBOT
You can contact the customer service via the game settings, . Refer to FAQ 6.1 in #481198147478224896 for further instructions.
blazing saddle
@night cloak You problem is hacker report which we do not deal with.
If you have no other questions please move to #chat.
night cloak
This is the last time I'm repeating.
But that means that you using a copyright name, and got nothing to do with it except a little bit knowledge what you publish tagged with support?
Is that right?
It is not copyright, actually.
The development team supports this discord server. This server is used to gain information about bugs, glitches, etc.
Awesome things you know 😂👍
blazing saddle
@night cloak Do you find support on any other community platforms?
We already answered your queries.
night cloak
If you're unhappy with any of our conduct, feel free to contact an Administrator regarding it.
Please move to #chat, thank you.
onyx cairn
Please stop it. your questions were already answered.
There is no need to insult the Team, they are great volunteers providing assistance in almost every case. @night cloak
Move to #chat and contact the customer service as written by Sheth and ToRoid above.
night cloak
But that’s it! Using glitches and bugs for making myself better than others!
And your point is?
Or let’s forget the word cheating! I want to report persons who use bugs helping them jump higher than others or drive faster then others
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
And if you encounter them in training rooms, you can't really do anything about it. You'll have to rely on the anti cheat to detect them.
I guess it isn’t third party software they only change some values in the code. I guess therefore it is worth to get banned
Is there anything else?
If not, please move to #chat, thank you.
cerulean carbon
storm flumeBOT
Hello, @cerulean carbon!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
old wagon
Any mods on?
blazing saddle
@old wagon How may I help you?
old wagon
My profile pic is too pixelated everytime. Its connected to twitter
I started ig conversation but it is of no help @blazing saddle
haughty cypress
@old wagon your profile pic is prolly a bit too small im guessing
so when the game resizes it, it becomes pixelated
old wagon
@haughty cypress i tried every size
haughty cypress
weird
old wagon
Can someone give me the exact image size
And whenever i start talking to customer service bot it does not help at all but says to read faq
Its very frustrating
blazing saddle
Maybe uploading a picture with higher resolution will help.
old wagon
How high?
haughty cypress
HD
old wagon
Thxx
blazing saddle
@old wagon 400×400 px.
haughty cypress
id try both anyways
old wagon
Ok
median garden
Its Been A Long Time In Beta When The Update Will Release
haughty cypress
when its ready @median garden
storm flumeBOT
We currently do not have a specific release date for the upcoming update, @median garden. Once we do, we will publish further information in #news.
graceful forum
@blazing saddle. Help me bro
blazing saddle
@graceful forum Feel free to ask.
graceful forum
About week 8 royal pass mission
If i have ez license card then i don't need to complete week mission?
blazing saddle
To get Rp points you have to do missions.
To get the 200RP weekly crate, you don't have to do the 10 missions.
blazing saddle
Royale pass players who buy the Ez license card.
blazing saddle
You get it for free if you have 3 consecutive Royale Pass purchases.
deft viper
hello i am new and i don't know if there is a question already
I play on Asia server with mainly Indians, using tencent gamming buddy. is there any plan to ban/remove hackers, most of the times they know exactly where we are, shooot through walls and stuff
is there any plan to address this issue
oh! yeah some can even jump more than 2000meters i have seen it
graceful forum
@deft viper bro go to emulator help channel ...this channel just for mobile player
night cloak
hacker hacker too much hackers on emulator
rose violet
@haughty cypress Why didn’t I think of that.
trim sable
HAI
night cloak
hi
fluid oyster
How do I know who is cheating? WTH I got banned 7days.
blazing saddle
@fluid oyster It is your responsibility to add players who are no suspicious, adding players or accepting requests randomly and playing with them actively will result in what happend in the screenshot.
Just be careful from the next time as further violations/teaming up with cheaters may lead to a 10 year ban.
spring void
@night cloak please report them ingame
storm flumeBOT
Hello, @night cloak and @trim sable!
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
modern gale
Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.
Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
analog pendant
@blazing saddle My ranking does not increase my score 4200
i invested a lot of money
pls help mee
@blazing saddle
TW CAN I GET?
blazing saddle
@analog pendant Unfortunately your rank is frozen.
The reason is using hacks or teaming up with hackers.
You can contact the ingame customer support for further help. We cannot do anything about it.
analog pendant
@blazing saddle When to recover
blazing saddle
We do not have anymore public information about it. Ask the ingame customer support.
analog pendant
@blazing saddle my teammate used the cheat and I ate ban for 1 week
@blazing saddle
in-game support bot comes to us
modern gale
In game support takes long to reply. It would take some tries to get to actual answer, @analog pendant.
analog pendant
@modern gale oky thank you
modern gale
You're welcome.
night cloak
if you team up with cheater what will happen first? ban or rank frozen?
modern gale
Both.
night cloak
Usually the rank freeze comes first, then the ban, @night cloak.
gritty glade
@night cloak
Everything is ok.
But you loose your current season ( SOLO / DUO / SQAUD) Ranking.
This All 3 Format Ranking Going To Be BRONZE V.
vestal skiff
How do i ban hackers in Practice lobby
Is there a way?
Bcoz i recently saw a hacker with extra high jump without any nade i talked to him in (all) mic and he said "Yes i m hacking"
night cloak
@vestal skiff actually you can't report them from training room
vestal skiff
Yea ik i couldnt find the way
zenith crag
How do I block someone?
blazing saddle
You cannot go back to the Global version once you login through the VN version. You can try contacting the ingame customer support as they may be helpful regarding this issue.
It takes time for them to respond, so be patient. @night cloak
@zenith crag Ingame in the chat thread, there is 3 dotted option. When you press it, it shows block option.
zenith crag
Some guy keeps inviting me non-stop, not messaging me, can I block him?
leaden coyote
How to report 12 year old asians for bullying me
modern gale
How may I help you, @late horizon?
ebon geyser
Someone know on what Matches rating are calculated
modern gale
In game or Discord, @leaden coyote?
leaden coyote
Ingame
late horizon
bro
leaden coyote
12 year old girlies are mean to me
late horizon
can you come in dms?
blazing saddle
@zenith crag Yes you can block them.
late horizon
@modern gale come in dms bro
night cloak
Tap on the Friends icon at the centre left of the Lobby to access [Friends].
Tap on the Message icon next to the name of the player you wish to block.
Tap on the Menu Button at the top left of the Chat Window.
Tap on [Block Player].
@zenith crag
tardy juniper
sorry.facebook have issue for login? or no? cause my friend cant login with FB.. thanks
spring void
@tardy juniper can tell what happens when you try to login?
tardy juniper
facebook looked
long rivet
Well dine tencent after many 10 minutes ban i got banned for 2029 and customer support won't even reply i have record of hackers in 4v4 they wont even get banned but legit gets banned poor anticheat poor service
spring void
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.
Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken. @long rivet
@tardy juniper please ask your friend to provide a screeshot
long rivet
But customers service wont answer in the game or email it is just a bot
spring void
You have to wait before it connects you to an actual person
pallid saffron
@tardy juniperyou account has been hack lol
tardy juniper
nice 😱
pallid saffron
@tardy junipernice ??
tardy juniper
confused what to say
regal nebula
whether the IOS device will be released pubgm lite?
night cloak
Maybe in future. Currently we don't have information regarding that @regal nebula.
blazing saddle
@tardy juniper This is facebook related issue. Take the problem to facebook support.
We only provide help regarding issues directly related to PUBG Mobile Global Version.
tardy juniper
oke bro. thanks
blazing saddle
@pallid saffron You can have unrelated conversations in #pubg-mobile or #chat.
lethal roost
I want share a hacker video just banned it
neon heart
@blazing saddle how can i post my clan recruitment add here ?
neon heart
@blazing saddle okay thanks
blazing saddle
@dire fjord If your rank it frozen, it is likely because your used hacks or teamed up with hackers.
Contact the ingame customer support regarding this issue.
@dusk tusk refer to above message.
night cloak
Okey, but man..
Can't you see? It doesn't have any problems with it 😂
@blazing saddle
haughty cypress
@night cloak uh.....i dont think the word "reducted" exists....?
there is no past tense for "reduct" if i recall
and "deduct" is the correct word for the case
night cloak
Well, in my language there is no right word for that but there is a similar word for deducted that could fit in there and I thought its miss-spelled
Then sorry if I ruined someone's day
blazing saddle
@night cloak You can take suggestions to ingame customer support.
@dusk tusk Please do not bring the same issue again and again.
spring void
Whats the fastest way to get loads of room cards?
night cloak
@blazing saddle what happens if i using hacks
blazing saddle
@night cloak Depending on the serverity of the offence, the system will take action against your account.
Most likely an account ban.
night cloak
so why i killed by havker 3 times in a row
blazing saddle
You can report them ingame, it takes time for the system to review all the reports it receives. But reporting speeds up the process.
night cloak
they using glitchs hackes speed hack aim bot
spring void
@night cloak you have been answered, report them ingame, any messages here will not help your issue
sage plinth
Hello devs.. I've been opening crates(that costs 120+ UC) but this particular count seems to be stuck at 23. It would be great if any support is provided.
My ID: 5168737733
blazing saddle
The achievement is not bugged.
It clearly says that you shouldn't get 'Legendary' item in a row.
The counter shows the highest number of times you did not receive the said rarity item. It resets the moment you get a Legendary item. You have to start all over. @sage plinth
sage plinth
@blazing saddle thanks 🙂
storm flumeBOT
You can contact the customer service via the game settings, @dire fjord. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
haughty cypress
report them in game, nobody here can deal with hackers @pulsar silo
pulsar silo
I have reported ..I was told I can report here if I have video
haughty cypress
nobody here can take any action on anyone in game @pulsar silo
just report them witht he in game report function and move on
dire fjord
@blazing saddle talking to in-game service it didn't helped it was just asking thing that I didn't faced
blazing saddle
@pulsar silo Please send me the video link and character ID in private.
dire fjord
@blazing saddlecan u give me solution to solve this or there is nothing u can do about
pulsar silo
Am recording now
spring void
What is the easisest way ro get room cards except clan shop as it restricts to once per 10 days?
blazing saddle
@dire fjord We do not provide support regarding frozen ranks. I already gave you the reason why your rank was frozen.
@spring void The ingame shop.
@pulsar silo I will need the character ID too.
spring void
Doesnt it require uc? @blazing saddle
blazing saddle
No other away, as far as I know.
karmic musk
flag card cannot be used pls do smthing
spring void
It is bugged right now and will be fixed soon you can report in #555492558428700682 if you want @karmic musk
dire fjord
@blazing saddle means there is nothing I can do too fix this?
blazing saddle
@dire fjord You can contact the ingame customer service. They will help you. It takes time for them to respond so it is advised that you be patient.
dire fjord
Well, talking to them feel like talking to bot that doesn't get what I'm facing the problem rather the in-game customer service just ask random things and just the conversation
Ended
copper portal
why isnot the lucky air drop showing up for me today?
I've already played 2-3 rounds
spring void
@copper portal its just luck the drop comes at random times so it might not be the day for you
wild beacon
Hello, Pubg should add the social media unlink option.
spring void
@wild beacon you cant unlink account it is not added to prevent account selling
wild beacon
But why..this feature should add in in the game
spring void
You can always suggest to ingame support however it is highly unlikely to be made available
wild beacon
I recently switch to ipad and i forgot my twitter username. So I can't login into my account.
spring void
Contact twitter support for that or login through other options if you have one
wild beacon
I tried but nothing happen
spring void
It is not possible for pubg to help you saving your social account was your responsibility
wild beacon
No in ios the there is no option with login with email
But pubg can add remove or unlink option.
spring void
You can revoke access to your account but not unlink and link a new account
night cloak
"Puzzles and gifts" has been broken for around 2 days
steady lantern
@spring void to ban a player he was my teammate he kill with me with 
Plzzzz ban second player plzzz
spring void
You can report them ingame as the staff here has no control on ingame purposes
@steady lantern
night cloak
The link seems to be broken and I can't interact with it at all, so I am just missing days.
spring void
The event isnt available for my region wait a moderator will help you soon
night cloak
Thanks
blazing saddle
@night cloak Hello, what is the issue?
storm flumeBOT
Hello, @steady lantern!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
There's some time limited event where you have to check in daily tk collect rewards which are later sent into your inbox
An as usual it is just a link that's opened through the in-game browser but it looks like it is broken or something (for around 2 days)
Someone else tried to report this issue
spring void
@night cloak can you open it through external browser?
gusty seal
is that true that pubg developers actually support cheaters? ._.
spring void
All cheaters are eventually banned just report them game will take care of rest of the issue @gusty seal
night cloak
@spring void I tried but thanks for your time
bold siren
It is not true, @gusty seal. Make sure to report them over and over again.
night cloak
"This account is not connected with global version please login Vietnam version". Need solution
storm flumeBOT
Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.
night cloak
Need help
bold siren
You cannot switch back to the Global version if you have changed it, @night cloak.
spring void
@night cloak you have once logged into VN version and cant turn back now to global version, install VN version to access this account
velvet bone
Fix the damn loot system!
night cloak
It's says create new one
bold siren
You'll have to create a new account then, @night cloak.
night cloak
I bight royal pass from season 5
I don't want waste my mony on it more
My facebook account aslo dissabled
bold siren
We cannot help you with it, @night cloak.
wooden mirage
Is the crown tier reward available at the end of the season? Or I can collect it when I get into crown tier?
lofty sequoia
I'm not able to log in my account
bold siren
Refer to this message, @torpid ermine:
https://discordapp.com/channels/393088095840370689/481200416349224980/482878692381425664
lofty sequoia
bold siren
You will be able to collect it when you reach Crown, @wooden mirage.
night cloak
@lofty sequoia same
bold siren
You cannot switch back to the global version if you have changed it, @lofty sequoia.
night cloak
Bro
lofty sequoia
I'm always play global version
night cloak
@lofty sequoia same thing happened with me today bro
lofty sequoia
Can you help me to solve
torpid ermine
@bold siren but i was not using any bug,cheat or glitch..
bold siren
If you go to Season, you’ll see these, @wooden mirage.
night cloak
@lofty sequoia I needy also help
wooden mirage
Yeah it's end of season to collect for crown tier
I can't right away the 1300 silver
night prairie
Please solve the problem of high ranks in the South American server, in individual mode, up to 5 hours we look for pairing and do not enter a game
lofty sequoia
Since my social media account was disable I'm not able to access pubg
night cloak
@lofty sequoia call me
bold siren
Ah, yes, @wooden mirage.
night cloak
Please
bold siren
Avoid having discussions here, move to #chat & #pubg-mobile.
torpid ermine
@bold siren help me
bold siren
We do not deal with banned accounts here, @torpid ermine. Contact the in-game Customer Service.
torpid ermine
@bold siren they are not telling any thing.
steady lantern
@storm flume no I do no have but i have
final trout
Game loading screen stuck when you start the match later can't join to the game lots os point are down seriously I'm getting irritated may be this is the final goodbye
torpid ermine
@bold siren plzz help me .. the support team is not responding..
bold siren
We cannot help you, unfortunately, @torpid ermine.
velvet bone
@torpid ermine Serves you right.
torpid ermine
@bold siren so where i have to go..
bold siren
In-game Customer Service is the only way to go.
torpid ermine
@bold siren but they r not helping regarding to this..
regal jungle
@bold siren they don't even answer
lofty sequoia
Plz guys help me
torpid ermine
@grave canyon one of ur teammate was using hack that's why..
grave canyon
I am playing all time with random @torpid ermine
And if someone is hacker in my team then banned him why my account got banned???
blazing saddle
@grave canyon Active teaming up with cheaters results in a ban.
There is no negetive effect on the account if you get matched with cheaters randomly.
grave canyon
But why his account still active????
bleak pivot
Hi
My account has been banned and I do not know why I know I did not use any hacker and I did not modify the files of the final game and I am committed to the laws of clean play, please lift the ban as soon as possible
ه
storm flumeBOT
Please refer to FAQ 2.9 in #481198147478224896 for further information, @bleak pivot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
bleak pivot
Tell me where to go
opaque sorrel
I’m playing wired on my ipad pro now because I was tired of all the lag. Still lag, even with these speeds, absolutely redonculous. Anything else I can try? Already factory reset the ipad, reinstalled pubg, repaired pubg, nothing works, I keep getting lag
night prairie
Hi, please solve the problem of high ranks in the South American server, in individual mode, up to 5 hours we look for pairing and do not enter a game, can you help with that? @bold siren
blazing saddle
@opaque sorrel What region are you playing from?
Also what is the average ping you get?
opaque sorrel
@blazing saddle I’m in europe, always play on eu servers. Ping is usually under 50 but it spikes like crazy, especially when I hotdrop or come across other squads, that’s when the lag starts
If I drop cold and run around alone, it’s usually fine
teal cradle
@opaque sorrelit is called render
opaque sorrel
@teal cradle wdym?
teal cradle
it happens with all
opaque sorrel
Oh, well yeah that’s what I’m thinking too since I play on wired now with these speeds so I don’t see how it could be my connection
grizzled hill
my game linked with Google account and Facebook account and my Facebook disabled and I wanna to change my device from android to iOS how can move my game ?
teal cradle
@opaque sorreleverytime u see a squad or go hot drop it will lag for like 5 sec
blazing saddle
Ping spike is a common issue faced by everyone. It is mostly called render lag. It is inevitable, it happens because it takes time for the server to load the enemy movements and provide all the data to your client, @opaque sorrel
opaque sorrel
It’s just annoying because I play since day 1 and never had any issues until 3-4 updates ago, hotdropping was so much fun but now I die half the time because of the lag
teal cradle
@opaque sorreldont compare old days to now
opaque sorrel
Am I wrong to think that all the skins etc they keep adding only causes more strain on the servers?
teal cradle
the game was optimized
blazing saddle
A high end device and strong network minimises it but it is not something which can be fixed unless humans develope technology which provides 0 lags or 0 buffer.
teal cradle
@blazing saddleoh thank u
wispy matrix
@grizzled hill ask here, toroid will answer the question. 💐
grizzled hill
my game linked with Google account and Facebook account and my Facebook disabled and I wanna to change my device from android to iOS how can move my game ?
@wispy matrix thnx
teal cradle
@grizzled hillu can
opaque sorrel
Ty for the response btw @blazing saddle , always helpful as usual! Too bad we can’t fix it (yet)
blazing saddle
@grizzled hill You will have to contact facebook support to get back access to your social media, as the other method of logging in is unavailble for iOS devices.
teal cradle
@blazing saddlecant he move using google?
grizzled hill
@blazing saddle my account disabled for ever
@teal cradle can't use Google account in iOS devices
blazing saddle
Google login option is not available for iOS devices. Instead they have Game center.
The only option you have is to continue playing on android devices. @grizzled hill
grizzled hill
OMG
teal cradle
thank u
teal cradle
did u pay money on it?
grizzled hill
Yup
blazing saddle
@grizzled hill @teal cradle Take further discussions to #pubg-mobile or #chat.
grizzled hill
Ok bro
Thanks for support
grave canyon
What about my ID???
harsh hazel
Where is the actual support in game ? Why is there no real tech support, yes I'm overlooking the automated response system that is activated with key word responses
Did y'all decide to do away with real support via customer service emails and in game support?
I emailed your customer support and it automatically replied with "please contact support in game".
glossy sable
@harsh hazel The only way to directly contact Customer Service is via the in-game Customer Service feature.
We here on Discord do not have direct contact with devs, that's why we can't "fix bugs" or "ban/unban" people.
The email has been shut down months ago.
@bold notch Report them in game, you can't send links here.
glossy sable
@harsh hazel About bot response, you can imagine they get a lot of queries everyday. That's why it gets filtered with bots, you'll get to human support in a few days or weeks, eventually.
@bold notch Report their username to the in game Customer Support.
bold notch
oh ok
glossy sable
@bold notch You can send them links for video/screenshot proofs.
harsh hazel
@glossy sable Would be great if an actual person would eventually respond but I have reported multiple bugs and no one has ever responded every since they updated the game client a few updates ago.
glossy sable
@harsh hazel For bug reports, you can also use #555492558428700682. Read the pinned message there to know how to use that channel.
They do answer, sometimes.
Now that they might not respond if it's "just" a bug report, doesn't necessarily mean they didn't take note.
However, your frustration is understandable.
harsh hazel
@glossy sable Thanks for the option, I submitted a bug report through that sub channel. I don't expect any sort of resolution. The last time my account was locked for this "data changed in connection", my entire rank was wiped out from Diamond to Bronze in NA.
This happened once 4 or 5 days before season 7 ended and once again a week or so ago.
devout glen
Will there be an apology from the game developers for the new crew challenge with cheaters? 4 cheater teams play in Europe! There is saw evidence!
where to look at the admins in the observation?
storm flumeBOT
Hello, @devout glen!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
devout glen
@storm flume This does not work in custom rooms! boot
Why are dishonest players playing crew challenge?
lofty tinsel
Can someone help. Why i cant buy this even if i press "From the shop" ??
glossy sable
@kindred acorn You have to win the TDM match while the enemy has less than 20 kills.
@lofty tinsel The button doesn't react?
kindred acorn
Thank you very much
glossy sable
No problem 👍
kindred acorn
It's really hard to complete though @glossy sable
glossy sable
You already did it 11 times, you're halfway there!
kindred acorn
Instead the achievment 1/100 can still be completed
glossy sable
Is it a question or an affirmation?
kindred acorn
Question
Im using the translator
Im really sorry
I do not know English very well
glossy sable
No, it was a time limited event during the 1st Year Anniversary event.
You had to light up cakes.
Then it was Cherry Blossom trees you had to water.
As far as I know the event is closed.
No worries, the translation is fine 😉
kindred acorn
Another thing but the tdm bug is safe?
glossy sable
Leaving the ground?
No, using bugs at your convenience is not "safe", you can get punished accordingly, especially if you get reported.
kindred acorn
And gfx tool?
I use gfx tool for not lagging
Thanks for the answers you gave me they were really useful
glossy sable
No, using third-party apps such as GFX Tools is a bannable offence.
You can get a 10-year ban and we won't be able to help you with that.
I strongly suggest you uninstalling it right away.
elder crane
Could yall fix the ranking system in the next update
zenith crag
What are the chat # (hashtags) used for? Can you like subscribe to hashtags or something, if so, how can I?
night cloak
Do we get 300 uc as soon as we buy the VIP pack?
The 10$ one
@zenith crag when you put a hashtag, a channel will appear that way when you send it, it’ll be colored blue and you can click on it, making your way to the specific channel. also this should’ve been asked in #discord
zenith crag
@night cloak I thought #discord is for discord
Oh wait.. lol we have a misunderstanding. I'm talking about the # in PUBG in-game chat
eager bridge
I got merit points taken away for killing team mate I did not kill any of my team
What do I do about it
gusty seal
just play some matches to get it back :) @eager bridge
eager bridge
@gusty seal great thanks
storm flumeBOT
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
glossy sable
You can't use Google Play Games to log in on emulator, as far as I know.
Have it confirmed there in #emulator-support.
green marlin
Someone knows something about a top like this but black and for yoga?
vagrant onyx
@green marlin there is something familiar like this which black but not like for yoga i think
green marlin
@vagrant onyx
Yes, but I'm not talking about that.
The one I'm asking for has a pink-blue sticker.
vagrant onyx
@green marlin though this is girl shirt
green marlin
I'm not sure if it was given by crates or by purchasing UC.
night cloak
@green marlin There was a special crate with Yoga Pants and Yoga top I guess.
Hello
I have linked two account to my pubg mobile Account and I want to block accass of one google account to my pubg account because I have lost that account and I have contacted in game but received no response from pubg yet.
ember kettle
My rank keeps going down when I’m doing good can anybody help me out why is my rank going backwards
night cloak
Its going up not down
haughty cypress
is this man asking for real here
ember kettle
Yeah
haughty cypress
idk if you didnt pay attention or what, but the rank goes from plat V to plat 1, not plat 1 to plat V
green marlin
@night cloak
Do you know if clothes like that can be obtained later?
lavish cove
I have a mission that I have to land on a Any building in the school area. I landed right on top of the biggest building and I never got credit for doing it. Ideas?
green marlin
Check if is the right place, in the right map.
lavish cove
It is I am positive. I watched a video of a guy doing the same mission and he was able to do it. Right mode. Right map. Right place
green marlin
Then, did you tried to land in the same place like the video?
night cloak
@ember kettle
Rank System
Platinum l > 2 > 3 > 4 > 5
lavish cove
I haven’t tried again but I landed in the same area the guy in the video did. However I can try again maybe it just glitched
green marlin
I mean, the same building, spot...
lavish cove
Yes same building
green marlin
Well, as you said, maybe was glitched.
lavish cove
👍 I’ll try again
neon patio
Ranks start from 5 and upgrade to 1.
unborn narwhal
Played in a miramara after landing I got stuck to a mkzhd the house and a roof but could move closed the emulator rediscovered still in a bug got into the car but I както in air came to el pozo fight was started and suddenly connection is interrupted anew the ban of 10 years because of a bug came banned as the bastard of the cheater, Arabs are not banned but I because of a bug am banned
night cloak
@lofty tinsel
jovial cypress
@night cloak how i cant find that
dreamy zenith
I bought a backpack and it says it is unusable can you help me please to fix it? @glossy sable
cold lintel
haughty cypress
report using the in game report function @cold lintel
night cloak
Find what, @jovial cypress?
lavish cove
Tried it multiple times. Landed on the school building 3 times and none of em counted towards the mission
night cloak
Pretty sure you have to land at the actual school.
lavish cove
I did land on the school
night cloak
You have to move and jump around for the system to register.
lavish cove
I did. Fortunately I didn’t die immediately. But I did move around. Idk about jumping
night cloak
Perhaps jumping will work.
lavish cove
K I’ll try it
blissful spruce
some people getting pan skin in mail section and some not why?
jovial cypress
On this mission can kill more than 50m or must be exactly 50m
fallen anvil
Do not miss a single bullet.
And works on platin or above
jovial cypress
@fallen anvil i know that
But i ask for distance..can we kill exactly from 50m
Or can be further
jovial cypress
@night cloak okee thanks
fallen anvil
50 or more in single mode
ancient turtle
I woke up to this, I didn’t cheat in any match and I have never cheated. I have always played to get to ACE without any cheat since season 4 now I have been banned
I need help
@fallen anvil where you referring to me
fallen anvil
U have played with players that are cought hacking.
ancient turtle
How do I know the player was hacking
night cloak
Do we we get 300 uc as soon as we buy the 10$ prime plus?
fallen anvil
Idk but he was on your friend list
Check which of your friends is in bronze v
ancient turtle
I play with a lot of people and I do send request to world chat
night cloak
@night cloakyes. You will get 300uc instantly
ancient turtle
@fallen anvil that means I will be going back to bronze v and loss all my UC
fallen anvil
This is the last alert from game.
Just be careful in future @ancient turtle
night cloak
Getting ban for playing with hackers is absurd .. I mean wen you team with randoms is not like you choose them ..
Personally I hate hackers , yet I had to play with one of them wen playing with randoms .. I did report him tho
fallen anvil
90% of them know and also pay hackers te t3am up.
ancient turtle
@night cloak I don’t even know who is the hacker, I play squad and I try to rank up fast, so I add anyone and play with
fallen anvil
The friends that are in bronze 5 were hackers.
Check them out
night cloak
Yeah , Tencent should not ban people for teaming with hackers .. Its not like we choose them
So its not the public's fault that the game is hackable
ancient turtle
@fallen anvil I can’t login again so I can’t check, I have paid for RP and also paid for prime, I won’t in my normal sense risk all that by playing with hacker. I feel pain
fallen anvil
U can log in tomorrow @ancient turtle
fallen anvil
Idk im not mod.
Tell me
dreamy zenith
Ok so i bought a backpack but it says that is unusable and I cant equip it
fallen anvil
U used vpn to buy it?
ancient turtle
@fallen anvil it says I can login 13 of August, and today is 7th. If I eventually login does it mean I will be deranked to brave v
dreamy zenith
I did because I really wanted it since alot of time back
haughty cypress
@night cloak if tencent doesnt ban people who team with hackers, then cant we just make one throwaway account with hacks on and teamup with that account for free wins? 🤔
fallen anvil
@ancient turtle no this is alert.
If u got got caught again u will lose stats
@dreamy zenith well u can equip it with india vpn
fallen anvil
Just curious why u need vietnamese?
To use cheats?
dreamy zenith
Yes I can equip it on india but as soon as i turn it off, it automatically says i cant equip it anymore
night cloak
Bro
haughty cypress
what solution do you propose? @night cloak
night cloak
Need help
ancient turtle
@haughty cypress that also means we should stop playing with strangers, if they can give us alert the way they do when we play with those using emulator it will be nice
fallen anvil
Play random and is ok.
haughty cypress
but the game has crappy anti cheat tho