questions

[night cloak]

very gamebreaking, cant even adjust for recoil

Does restarting the game help?

ive even tried reinstalling to no success

Apologies, I'm out of ideas.

no worries, will hit up a video first

👍

[lime juniper]

What country are you from, @warped lily?

[warped lily]

India

[night cloak]

@night cloak same stuff happens to me, to fix it I aim left and right and after it I aim up and down

[tall pawn]

@lime juniper hi i need help

[keen nexus]

Can I get emote if I buy license on 4 week?

[hasty flare]

Why is downloading resources is showing while opening the game and the game is not opening

[dark temple]

@everyone we want to increase validity of royal pass gift friend

[dreamy marten]

How am I supposed to use the underground crew set? My friend bought it for me but im not able to use/play with that set.

[keen nexus]

@hasty flare Because the game is downloading cache

[dense ridge]

@hasty flare did ypu download the game from the google play store?

[night cloak]

You will need to use a different Internet connection, as well as free up some space, @hasty flare.

[hearty token]

Excuse me

Why sea serpent emote is not working like it should

@night cloak

[night cloak]

It is very likely a bug.

[hasty flare]

No

[storm flume]

Hello, @hearty token!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[hearty token]

Oh okay

[keen nexus]

@night cloak can you help me pls?

[night cloak]

Well, the emote is already available to everyone, @keen nexus.

As long as you finish 10 missions and claim the crate, you should get the emote.

[keen nexus]

Thanks

[lavish hound]

Help me

I forgot to collet the uc about 6days

But they only give me today's uc

[haughty cypress]

if you missed collection on previous days, you cant get it back

[lavish hound]

There is written that you can collect upto 5day uc

[haughty cypress]

wuttt

idk i never bought prime

[lavish hound]

Then why are you telling me that

[nimble token]

Can someone acctually tell me how to increase the ADS and camera movement in this condition? Like which exact sensitivity will affect on thompson or uzi

[spring barn]

@nimble token ads sensi when u fire and iron sight sensi when u aim

Correct me if i m wrong ty

[night cloak]

You said you forgot to collect 6 days worth of UC, and you say they allow a 5 day grace period?

@lavish hound

Help

[spring void]

@night cloak what is the issue?

[glossy sable]

Just use the reset button.

[spring void]

if you are referring to weird controls then you can manually reset them or restart game to get back to your original buttons @night cloak

[haughty cypress]

@night cloak sir i believe the reset button is in clear view

[lavish hound]

@night cloak so they will give me 5 days UC..and deducted 1 day..

[agile lintel]

I am Unable To Login To My Account

Its showing your account has been

Disabled for violation of ping mobile

Guidelines but I had not done anything

Wrong my account I follow every guidelines and term's carefully

Thank you.

[night cloak]

That is not correct, @lavish hound.

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @agile lintel.

[lavish hound]

@night cloak why..😑😑

[supple wasp]

@night cloak bro do you have any idea what does two diffrrent rp symbols means in season 8 ??
Coz my rp badge is different and my friends rp badge is different!!

[agile lintel]

How to contact pubg mobile for this problem

[haughty cypress]

in game customer support @agile lintel

[daring patio]

One is for the 1800 UC RP and the other is for 600 UC RP.

[eager plover]

Pubgm now got problems? No recoil.

[storm flume]

Hello, @eager plover!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[supple wasp]

@spring flame bro my friend bought 600uc rp but still have the other rp badge and that's for sure

[lavish hound]

Need some help??

[bold siren]

You have already been answered by a Moderator, @lavish hound.

[west coral]

i opened game and it crashed, when i reopened it crashed again and now the loading screen oooff

[lone flax]

Any contact number to direct contact pubg support??

[west coral]

runtime error

nice going pubg i am so done

[bleak wagon]

are there news about frozen ranks ?

[haughty cypress]

use in game customer support @lone flax

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[west coral]

every time i do enter match again it is crashing please help meeee

[lone flax]

@haughty cypress
Its live chat... I need to direct voice contact with pubg customer care...

[haughty cypress]

that doesnt exist unfortunately @lone flax

[daring patio]

Hello, @west coral

Try clearing application data.

[west coral]

did that many times mate

[vital sluice]

What device are you playing on?

[bleak wagon]

Heyy , Frozen rank will be normal or not?

[lone flax]

I already try to contact pubg support but still not respond from pubg team..

I already submit Ticket but not response...

[daring patio]

They require time, @lone flax.

[lone flax]

How time 72 hour already left...

[daring patio]

2-4 weeks to say the least.

[lone flax]

Ok then i am waiting...

[mossy laurel]

My Clan's Leadership Hand Overed to A Member automaticly. But how It possible?

[maiden trout]

When the leader is inactive for a period of time the leadership automatically gets handed over @mossy laurel

[mossy laurel]

I was Just gone ofline for 15 days.... How I can get back it?

[maiden trout]

15 days would be the problem, you would have to get it from the new leader @mossy laurel

[mossy laurel]

@maiden trout This Dude is An Unknown Person Also He is Not Active too Much. It's A Lv6 Clan 😦

No Way to Get it Back from Support?

[maiden trout]

There is nothing that can be done from the devs or customer support, you shouldn't have been so inactive and it wouldn't have happened @mossy laurel

[rare scaffold]

?

What?

[solid lance]

May I ask a question?

What will happen to the people who already have the laugh emote when they get another? (There is no dismantle for emotes)

[maiden trout]

@solid lance there might be a feature in the future but I would have to guess it would just say 2 when you go into your inventory and look at your emotes

[pale falcon]

I don’t think those can be dismantled, @solid lance.

[fresh olive]

@maiden trout you are online 24/7🤣🤣

[maiden trout]

Not really @fresh olive

[solid lance]

@pale falcon I know that that's why I asked that question

What will happen?!

[pale falcon]

I’m not sure, @solid lance.

[solid lance]

If you get any information please tell me

[zinc zephyr]

@pale falcon what about the ranking problem cus i have 4500 point but i did't get counqer yet

[waxen briar]

I was like reallllly annoyed at the time. I was really glad when I got knocked tbh lol

Oh the question hasn't sent yet. hm

Question:

Can you report players (teammates) who are actively trying to blow you up with a frag grenade or burn you with a molotov?

[glossy sable]

Sure

Use the report button, and select your teammate.

[waxen briar]

cool thx 😃

[bitter shuttle]

can you give me good sensitivity settings

[bold siren]

Everyone does not have the same gaming style, @bitter shuttle. You should join the training mode and see which one fits you the best.

[bitter shuttle]

thanks 🤔

[true tulip]

Are the guidelines of PUBG Mobile and PUBG PC same regarding ban levels?

Can someone refer me to an official link where it stats the penalty of someone being banned if they are playing with a cheater?
Need this because of dispute in our community.

[cunning ibex]

Can someone help me...

[storm flume]

Please read this channel's pinned messages for further information, @true tulip:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[cunning ibex]

@everyone can someone help me

[storm flume]

Hello, @cunning ibex!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[cunning ibex]

There is an unknown twitter account linked with my account...

[daring patio]

What is the difference between RP Badges?

The badges depend on consecutive RP purchases, and not the elite pass/ elite plus pass.
Refer to the below screenshot attached below.

@supple wasp. 👆🏻

[glossy sable]

@cunning ibex It means someone had access to your game account.

Secure your other social media account (change password) first.

[cunning ibex]

nope... no one had access to my account... in simple way someone hacked my facebook account and my facebook account was linked to my PUBGM account..

[glossy sable]

Then, you can use request to revoke access to that Twitter account.
Beware, it's irreversible.

[cunning ibex]

i somehow managed to recover my facebook account but that twitter account is still linked...

[glossy sable]

That way, you'll be able to prevent the person to access your game account with that Twitter account.

[cunning ibex]

@glossy sable and how can i do that..??

[glossy sable]

Be careful, you'll revoke access, not unlink, you won't be able to link another account.

[supple wasp]

@daring patio thanks

[glossy sable]

To do that, contact in-game Customer Service, and ask to Revoke access to the social media account.
Be sure to say Revoke access, not unlink, or you'll get ignored.

[cunning ibex]

so in simple language that account won't be able to login to my PUBGM account... if i'm not wrong from what i understood @glossy sable

[glossy sable]

Exactly 👍
But you have to say Revoke access.

[dreamy marten]

How am I supposed to use the underground crew set?
My friend bought it for me from thay basis shop thingy, but im not able to use it.

it keeps telling me "unusable"

[cunning ibex]

okay.. but i've contacted the in-game customer service and i got a positive response regarding this issue and i told them to to unlink that account...

@glossy sable

[blazing saddle]

@dreamy marten Regional event shop items can be used only in the regions where it is avaliable. What region do you play the game in? Also, from region did your friend buy the item?

[dreamy marten]

Well im from Egypt and he is Indian

So, I will never be able to use that set right?

[blazing saddle]

@dreamy marten If your friend bought it from India, he probably bought it from Lucky shop. Items bought from lucky shop can be used only in the regions where it is avaliable.
Please note : sharing/ trading/ selling of accounts goes against the ToS of the game.

[glossy sable]

@cunning ibex That's why I didn't use "simple language" and told you to ask them to Revoke Access, not unlink.

[cunning ibex]

but got a positive response from them... @glossy sable

[dreamy marten]

Alright, so there is no way to use it?

[blazing saddle]

@dreamy marten Nope.

[cunning ibex]

and they said that they're investigating... @glossy sable

[dreamy marten]

thanks!

[cunning ibex]

so i'm gonna have to request them again to revoke access to that account...?? @glossy sable

[glossy sable]

Can you provide screenshots?

[cunning ibex]

yup... sure...

[glossy sable]

If they said they're investigating, it should be ok then.

[cunning ibex]

@glossy sable

here you go... these are the response that they gave me @glossy sable

[glossy sable]

What did you say? Take screenshots of messages above please.

[cunning ibex]

okay...

[glossy sable]

👍

[cunning ibex]

just a min @glossy sable

[echo dagger]

Now a days Indian servers totally filled with hackers every one using esp,aim not,magic bullet,high jump,etc🥺

[cunning ibex]

and then i provided the informations that the asked me to give... including my facebook profile, my country provided citizenship and the receipt that i bought the UC for the royal pass... @glossy sable

Screenshot of everything.. @glossy sable

[echo dagger]

Pubg mobile will die soon...no fair play environment..all players convert into hackers

[cunning ibex]

hey @glossy sable you there...??

[glossy sable]

@cunning ibex I see.
You'll just have to be patient then, as they said they're investigating on it.
Good luck!
Feel free to send them a reminder in a few days if you still didn't get any feedback.

[cunning ibex]

sure...

thanks for the help that you provided...☺ 😊 @glossy sable

[glossy sable]

No problem! 👍

[cunning ibex]

😘

[violet lagoon]

Hey I have a question, any clue on what to do for unfair bans? Lots of my conqueror friends recently got banned with the new update, but they don’t hack or use third party programs.

[glossy sable]

The only way is to use the File a Claim option.

Beware that teaming up with hackers/cheaters is a bannable offense too, not just hacking/cheating yourself or using 3rd party apps.

Please refer to this message:
https://discordapp.com/channels/393088095840370689/481200416349224980/542870443850465281

[violet lagoon]

They don’t play with hackers or use them, that’s the thing. The “file a claim” option is literally useless.

This man has been conqueror since season 2, spent thousands on the game for max fool skin, and just overall enjoyed the game. You think he would risk it all to play with hackers or even cheat?

[glossy sable]

Unfortunately there's nothing more we can do.
Bans are justified, and we can't unban here.
Again, read the message and File a claim, that's all we can tell you.

Hold on

Toxin
I've seen that name before

[violet lagoon]

They really aren’t, sucks. Wish pubg had to better system to get people unbanned. Literallt had 5 of my good friends get banned.

He’s been a top ranking duo player for the last couple seasons.

His buddy dontpanic also got banned lol

[glossy sable]

From the information I gathered, panic has been banned for bypassing emulator.

[pale falcon]

Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @violet lagoon.

[glossy sable]

For Toxin, tell him to be more careful about the players he plays with.

[violet lagoon]

bypassing emulator? Idk about that lol. He uses ipad like I do.

kk

[cosmic gazelle]

How much speed do I need to get 20ms

[spring void]

@cedar swallow any news will be released officially and you will be able to see difference ingame too

I know that might be frustrating, but i am sure a bug fix will be launched soon @cedar swallow

[spring void]

No i am just helping since no one was active at the moment @cedar swallow

[cosmic gazelle]

No one is here to help?

[vestal heart]

Can I report people for inappropriate user profile pictures?

@cosmic gazelle you would need very good internet. Well, not really. Speed doesnt really determine ping, but if your in a server with alot of people on sheet internet, you'll get bad ping. You cant really do anything to change it.

NA is the lowest ping server cuz it's all bots

[cosmic gazelle]

@vestal heart I've 100 mbps download and 40 mbps upload speed but my ping is 70 or 70+

[vestal heart]

@cosmic gazelle I'm in the 300 mbps and I get 100 ping on eu

[cosmic gazelle]

🤣no comments then lol

[vestal heart]

@cosmic gazelle what servers do you play?

[cosmic gazelle]

@vestal heart Asia

[vestal heart]

@cosmic gazelle Asia has sheet ping. So that's our od your hands

Can I report people for inappropriate user profile pictures?

Also, what's with the chat. It's extremely sexual and really suggestive. Is there a way to contact pubg?

[bold siren]

You do can, @vestal heart.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[eager plover]

Asia got Bug no recoil :)

[bold siren]

I don't think it is a bug, @eager plover.

[vestal heart]

@eager plover #555492558428700682

[eager plover]

Pls fix Wtf all player now no recoil

[vestal heart]

@bold siren how can i?

[eager plover]

Yah its bug hope dev know

[agile lintel]

I am Unable To Login To My Account

Its showing your account has been

Disabled for violation of ping mobile

Guidelines but I had not done anything

Wrong my account I follow every guidelines and term's carefully

Thank you.

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @agile lintel.

[eager plover]

I'm srs got bug no recoil hahaha

[night cloak]

Why Flag Card not bugged yet?

[pale falcon]

That’s still bugged, @night cloak.

[night cloak]

So what?

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic.

If you are still facing technical difficulties, please contact the customer service and the technical department will look into the issue, @eager plover.

You may see the pinned message regarding this, @night cloak.

[vestal heart]

How can I report accounts that violate the games rules? Like posting extremely inappropriate profile pictures or messages.

[dense kraken]

das it matter what Tier I get to diamond? can it be my squad Tier ore das it have to be my solo Tier?

[pale falcon]

The tier doesn’t matter, @dense kraken.

[dense kraken]

Oh okay

[vestal heart]

@night cloak you may of been banned or you have an invalid game license

[night cloak]

@violet lagoon maybe we can sign a petition for them to review the accounts. My account got banned for having 143 KD at season start. Can mods help us file a petition or something. It’s been 1 week and I haven’t seen a reply from customer service

[vestal heart]

@night cloak no what

[pale falcon]

We can’t do that, @night cloak.

[vestal heart]

@night cloak I dont think you know what a game license is

Then why would you say it was valid?

@night cloak that means absolutely nothing

@night cloak I have been playing minecraft for over 7-8 years and I have gotten my license revoked

[night cloak]

@pale falcon I’m pretty sure you guys have better connection on the higher ups. Help us get heard or something. Because clearly a lot of people got banned with out no reason.

[vestal heart]

@night cloak theres alot of red tape surrounding banned accounts

[glossy sable]

We have as much contact with the devs than you do, @night cloak.
We are just volunteers in this community server.

[pale falcon]

Please avoid having discussions here, @vestal heart.

[jolly creek]

My game is crashing. How to fix it?

[vestal heart]

I still haven't had my my question answered yet.

[pale falcon]

This issue usually occurs when the connection is unstable or when the signal is weak, @jolly creek.

Make sure you have strong signal and avoid playing on a network with heavy traffic.

Shut down your mobile network, then restart it. Stop sharing personal hotspot.

Load the game a few minutes after restarting your router.

[glossy sable]

@vestal heart If your issue is about the offensive chats in-game, you can report the accounts.

[pale falcon]

If the problem persists, please contact the customer service and their technical team will assist you, @jolly creek.

[jolly creek]

No i have good connection. I tried with different connection but promblem still persists.

[vestal heart]

@glossy sable it's also about a disgusting profile image. Can I report that too?

[pale falcon]

You can, @vestal heart.

[vestal heart]

@pale falcon how? There is no section in the service thing. All it is for is cheating, greifing and bugs

[jolly creek]

@pale falcon frame drops to very low rate first then screen freezes and game crashes afterwards

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[vestal heart]

It's also not in-match

[jolly creek]

Thanks. And how to file bug report?

[vestal heart]

@jolly creek settings>customer service

[pale falcon]

Make sure your device is compatible with the minimum system, @jolly creek.

[dry geode]

In eu group A Crew Challenge 3 teams with cheats wtf

Why no once dont ban them

[jolly creek]

@pale falcon yeah it is. Problem occuring from this update

[vestal heart]

@glossy sable I did that. I want to attach an image though. The image is my evidence and gives the name of the account

[pale falcon]

Crashes are usually due to internal storage issues, @jolly creek.

Exit the game and free up some memory on your device.

[vestal heart]

Will the Galaxy S10+ have ultra HD graphics? I have the button for it, but it says coming soon. Does that mean it will?

[glossy sable]

@vestal heart Go to the account profile, go to the Tier Overviewsection, and tap the Report option in the low-left corner.

[vestal heart]

@glossy sable thanks. That was the most help I got.

[glossy sable]

No problem 👍

[vestal heart]

@glossy sable where is tier overview?

[glossy sable]

About graphics, we do not have any information on it. "Coming soon" is just the default message, they're working on graphic optimizations but doesn't necessarily mean it will, however, as your device is new there's chances it will.

[vestal heart]

@glossy sable thanks

[glossy sable]

About Tier overview, is your game in english?

[vestal heart]

Yes @glossy sable

[glossy sable]

Go to the profile, you should see the tab on the right.

[vestal heart]

How do I find the profile?

I have the name, and that's it.

[glossy sable]

By tapping on the profile picture when you see it in chat, or by looking for the name as if you wanted to add them.

[vestal heart]

I also have a picture of the message /photo

@glossy sable ok

J
He wont come up

[night cloak]

@pale falcon can I post a link from reddit here? Maybe we can get a lot of people to upvote and maybe grab their attention

[daring patio]

You can not, @night cloak.

[trail rock]

How can i get the royal pass crate emote?

[fresh olive]

May Buying you self 😂 😂

Your*

[mortal verge]

killed 5 enemies with ranking 8... but still got no plus points...why??

[vagrant onyx]

@trail rock there is free one
but hard to get
( you gotta play more . Also when you open create its will give 10 RP point for each 1 you open )

and complete RP mission

[mortal verge]

@pale falcon please look after this issue

[dry geode]

Group A cheaters EU

In CrewC

[storm flume]

Hello, @dry geode!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[frigid juniper]

When is the Scar-L super soaker coming out, I have 16000 UC waiting. Thank you, very impatient guy.

[dry geode]

How i should report them when they are playing on 2 acc and new acc omg

[zealous turret]

is that even true

[pure schooner]

So y’all really banned my boy Lith for no reason

Why does Pubg ban people that aren’t hacking? But to ban the actual hackers, it takes weeks

[last ridge]

maybe they should stop adding pointless cosmetics and actually fix stuff

tdm is still broken, and still, hit markers are broken and fail to register

hackers still running the game, 100 at a time is Not enough when theres 1000+, maybe even 10000+
just last night i was killed by at least 5 different hackers

[pale falcon]

The weapon damage has been reduced significantly, @last ridge.

[last ridge]

no way of telling if something actually happens either, yes i know and that was not a good idea, since we already spawn with lvl 2 gear, -40% dmg

[pale falcon]

Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @pure schooner.

[last ridge]

which could be about 70,80% less dmg

yet at the same time, i die in 3-5 shots

buildings still fail to render in 50% of time, several second lag upon picking up first guns, which also causes a delay on picking anything else up, making early game hot drops impossible

[pale falcon]

Close and restart the game, @last ridge.

[last ridge]

thats what i do, yet these things still happen

[inner gale]

The uaz skinn is missing

[echo karma]

@inner gale is not missed .the car that you have that skin for it doesent has roof

[formal nimbus]

Lmao

[maiden raptor]

Can l please change my name to Jini

[night cloak]

@maiden raptor #discord

[molten hazel]

@night cloak

can u ban this guy

[glossy sable]

What's your issue, @molten hazel?

[molten hazel]

I have video of one hacker

i would please you to do what u need...

@opal grotto

how can i share video

[glossy sable]

@molten hazel Don't mention Community Team members.

Feel free to report cheaters and hackers with the in-game report feature.
You can also report them from their profile, in the Tier Overview section.
Be patient, as it takes a lot of time for the cases to be investigated.

[molten hazel]

no no i have video to ban instantly

[storm flume]

Hello, @molten hazel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[agile lily]

Can anyone explain me ?please

Said in the mission kill 10 enemies or more i killed 12 but the mission is not complete?

[sour ledge]

hi , any idea how these guys get such high number of points ? are they hacking maybe ?

[wind lava]

I got ban on my facebook account and pubg account was also logged out.please help me to login to my previous account.

[chrome grove]

I have 1 issue I sent the mail of my friend and my friend can buy me royal pass I sent it but it doesn’t sent the mail

[fallen anvil]

@sour ledge arabians spend like 100k $ every month in game

[deep raven]

@opal grotto please explain my issue

@opal grotto 😥 please explained not ranked issue

[cosmic gazelle]

I'm in Crown but I didn't gwt the Name Tag

[trim sapphire]

@cosmic gazelle the name tag will be sent to you at the end of the season

[arctic stump]

How do I dismantle a duplicate emote ?

[worldly plume]

@deep raven did you get banned for 10mn before?

[sage forge]

@austere imp hello support team is this legal ranking?

[vagrant onyx]

@austere imp you are in wrong channel
trust me

[cosmic gazelle]

@trim sapphireand what about the effect?that too is for end season reward?

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[jolly jewel]

I get massive frame drops . Is there any way to fix that?

[deep raven]

@worldly plume YES BROTHER

[blazing saddle]

@jolly jewel Frame drops are directly related to Internet connection strength, Device specs, Graphics you are playing on, Heating issues, RAM and sometimes Server sided issues.

I suggest you check up all the issues mentioned above.
These are the possible things you can do to minimise frame drops :
• Play on smooth graphics and extreme fps.
• Make sure device RAM is cleared.
• If the above solutions don't work try clicking the 'Repair Client' button on the login screen.
If none of the above options work, it may be a device optimisation issue and it is adviced to play on a better device.
For further queries please contact the in game customer service.

@chrome grove Refer to this :

@tame terrace Yes, internet strength and stability issues can lead to frame drops and ping issues.

@agile lily If you did the mission is any other mode than classic, it does not count, unless specified.

[bold ocean]

@blazing saddle I have fast internet speeds which ingame I have a minimum of 35 and a maximum of 56, and I have 8 gigs of ram and the latest processor and yet I still get frame drops and I did everything u said to do. My guess is it's the Game and not my device

@blazing saddle Lol I dont have a emulator I have a smart phone duhh

[blazing saddle]

oh sorry my bad.

@bold ocean Did you check all other issues related to frame drops, like lowering the graphics and setting the FPS to max?

[bold ocean]

Yes Sir I have it on Smooth and Extreme Fps

[blazing saddle]

@bold ocean Try clearing the game cache and redownload resources.

[bold ocean]

I dont have problems with that, I have 158 Gigs Of Space but I'll do it anyways

[night cloak]

@tidal mist i just got banneds

[blazing saddle]

I gave you all the possible solutions, so if it does not help it may be a server sided problem and you can ask about it to the ingame customer support, @bold ocean

[kind sage]

@bold ocean may i know what phone did you use?

[blazing saddle]

@night cloak What does the name of the staff member say?

[tidal mist]

@night cloak File claim ingame

[night cloak]

sorry did u assume i know how to read english

thanks arctic

[bold ocean]

@blazing saddle thanks for your help @kind sage I have I have a S10 Plus, latest Samsung Phone.The Main Specs Are 158 Gigs Of Space And 8 Gigs Of Ram But The S10 5G has 12 Gigs Of Ram

[kind sage]

you had frame drop before someone appear?

[bold ocean]

@kind sage no it's just it just Drops out of nowhere and goes back up again, never happed before whilst in a fight

Happened*

[blazing saddle]

@kind sage The user has been answered appropriately.

For further discussions, please move to #chat or #pubg-mobile.

[agile lily]

@blazing saddle is says single match? Nothing specified mode or anthing it says single match i did 12 kills in a single match

[blazing saddle]

@agile lily What mode?

[kind sage]

i'm sorry didn't see that

i got frame drop too but only when someone is nearby about 100-200m away

[agile lily]

@blazing saddle what i mean is .it didn't claasic or arcade modes..the mission says only in a single match sir

[blazing saddle]

@agile lily refer to this :

@agile lily Try doing the missions in Arcades or Classic matches.

[agile lily]

@blazing saddle i did the mission in a classic match but after i did 12 kills .we died in game then after the game i check if the mission has been completed but it didn't

[blazing saddle]

@agile lily Do you have screenshot of the Career Results showing the number of kills and the game mode you played in?

[agile lily]

I will send it later? I am using emulator and right now i am at work

[blazing saddle]

Sure, ping me whenever you do.

[agile lily]

@blazing saddle ok sir thank you for assisting me

[timber kiln]

@deep raven Just earn more point and u in top 100

[twilit abyss]

Does Using VPN Implement a Ban?

[nova snow]

It may trigger the anticheat @twilit abyss

So its always risky

[twilit abyss]

Thank You

[cerulean carbon]

I captured a footage from someone who was cheating in the game. Your site is so horrible and your in-game reporting system sucks! Pubgm is full of bugs. It's not even PUBG, it's BugG!
I spent a lot of money and time for your game and i regret.
I uninstalled pubg from all of my devices.
Please, stop making games.

[storm flume]

Hello, @cerulean carbon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[left isle]

Ok

[rose violet]

Nice pun..

But it’s true..

Also, when I lose merit, can it go back up to 100 again?

I tried to smoke the drop, ended up nading my squad next to a Jeep..

It said I lost 20 merit

So is the cap lowered or can I get it back to 100

[cerulean carbon]

@rose violet Yes, you can play again and get merit

[rose violet]

Oh, thanks.

[cerulean carbon]

play a few more times @rose violet

[rose violet]

Okay, also..

What can I do to stop lag..

Like, I’m erasing a squad, then this other squad came, and my bullets hit, I saw the blood splatter, but he’s not taking damage

[cerulean carbon]

When the enemy is around you are lagging its normal

[rose violet]

But it never happened before

On this device I mean

[cerulean carbon]

I'm upset about this game too

I captured a footage from someone who was cheating in the game. Your site is so horrible and your in-game reporting system sucks! Pubgm is full of bugs. It's not even PUBG, it's BugG!
I spent a lot of money and time for your game and i regret.
I uninstalled pubg from all of my devices.
Please, stop making games.

@rose violet use lower graphic bro

[rose violet]

Lower graphics would stop people from teleporting?

My iPad handles medium fine, on low graph I won’t be seeing anyone even with an 8x

[vivid zinc]

What’s the news bot for pubg Mobile prefix

[rose violet]

I don’t know any news bot, only bot fill

[vivid zinc]

??

[rose violet]

You never went into a match and the ‘players’ just suck

Single fire, move, they get shot, lay down

[vivid zinc]

I’m talking a discord bot

[rose violet]

What about it

[vivid zinc]

It’s called PUBG MOBILE-pubgm news

And I got a chicken dinner/warn because I said that

[rose violet]

I only know meep

[vivid zinc]

Nvm

[outer berry]

Is gfx tool safe??

Is there any major difference between ultra & extreme frame rate??

[night cloak]

@outer berry GFX tool isn't safe. And there is around 20 fps difference between the two.

[knotty ether]

Hey when will pubg lite start being available???

[night cloak]

@rose violet Players arr being controlled by the server, so it doesn't anyway related to your graphics settings.

@knotty ether When it's ready.

[knotty ether]

Date i mean

[night cloak]

@knotty ether There is no ETA, because it's not ready.

[knotty ether]

Ok

[prime steeple]

is the parachute and the plane skin permanent

[woven palm]

my rankings don't show. when this error corrects. I need to reach the level of conqueror. I want help

[night cloak]

@prime steeple No information.

@woven palm Not Ranked?

[woven palm]

Yes :/

I'm one of the first 100 people. but the ranking does not show @night cloak

[night cloak]

I heard it's bugged rn, no ETA when it wilo be fixed, unfortunately.

[woven palm]

thank you :/

[buoyant tulip]

Hey!

Someone else facing this issue?

[night cloak]

@buoyant tulip which issue?

[buoyant tulip]

Button issue @night cloak . They are meant to be on boundaries i guess

[night cloak]

@buoyant tulip Yeah but the issue persists for me as well. Since ages.

[buoyant tulip]

It started a few days ago for me @night cloak

[night cloak]

@buoyant tulip Lucky.

[buoyant tulip]

Yea kinda, but its a bit annoying 😂 @night cloak, I thought it's a bug

[vivid zinc]

I use to have the same issue

Back in season 3

[rose violet]

Ohhhhh, thank you hope.

[night cloak]

How to start a match

[glass pelican]

@woven palm you have to wait one week to get your title

Always been like this

[night cloak]

@night cloakrestart the game

[woven palm]

@glass pelican If you become one of the first 500 people after becoming an ace. gives the title of conqueror. 1 day after. I'm waiting for 3 days. problem in the game

[modern geyser]

Why sea serpent emote is different while playing classic matches

[unkempt flame]

so is there an option how to dismantle this? whats the purpose of two pcs emotes???

and also this is here an option to dismantle this ive reported this since season 4 whats the purpose of two parachutes???

any alibi again? coz i want to know .. let see!

[daring patio]

Be patient. They will introduce some fix soon.

[tawny latch]

Does Gtx tool ban accounts?

@night cloak how do you get this lobby?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[modern geyser]

Why sea serpent emote is different while playing classic matches

[spring void]

@modern geyser that is supposed to be ba bug

[modern geyser]

I don't think it is a bug otherwise it would have been solved..people spend so much uc for that set just bcause of emote and now they don't provide the shown emote..😪😪

[zenith crown]

@grizzled lark Is it legal to use voice changer while playing pubg mobile coz in my vivo z1 pro it's pre-installed in game centrer.

And vivo is claiming that now you can use that while playing pubg mobile for the entertainment with your teamates...

[grizzled lark]

If it's nothing to do with changing the game files, you are good to go, @zenith crown.

[zenith crown]

I think vivo is the pubgm official tournament sponser so they make this device partnering with pubgm dev for this feature so whenever the user use this voice changer feature they'll not get ban.

@radiant agate Kindly dm them....

[radiant agate]

I m new here please tell how to DM them

[zenith crown]

@radiant agate delete it asap regarding your privacy purpose.

[keen hornet]

Pubg fix the problem why not unlock .. what you want reply me ... Pubg ... I am 3 time's filled legendary items ... U give me 3 time's silver freagmant ..why not unlock the 10 classic coupons..🤔

[zenith crown]

Just go in online section and tap any admins then swipe up there you'll get send message options simply tap on it....

[novel badger]

Hy

[zenith crown]

@keen hornet same here...

@keen hornet same here...

[novel badger]

I dont care

Aq gk ngerti cok

[wispy zenith]

Hi, is there a way to copy TPP layout to FPP? I haven't played in a while and they changed the controls

[novel badger]

@wispy zenith

[radiant agate]

@zenith crown please can u send screen shot . Where I have to go . I just now joined Discord😅.

[keen hornet]

@zenith crown ohh really dud

[zenith crown]

Yesss

[radiant agate]

Please bro @zenith crown

[keen hornet]

I think pubg mobile want money for this

[unborn juniper]

Is using flashdog is safw for pubg.. Plz tell

[night cloak]

No it is not bugged. ONLY the crates which you actually buy are counted now(this was changed recently) and the achievement is only counted when you do not get the specific rarity of item in a row. Obtaining any type of item from that rarity (even from Royale pass) resets the counter(It doesn't display the reset).The counter in the achievement section is the highest you have achieved without getting the item in a row,not your current one, @keen hornet.

[waxen briar]

How do I report a player from my recent teams?

[radiant agate]

My facebook account disabled which is link with Pubg account how to open that account now??

@night cloakMy facebook account disabled which is link with Pubg account how to open that account now??

[maiden trout]

You need to contact facebook on getting your facebook account back @radiant agate

[woven atlas]

@radiant agate contact Fb . There is nothing you can do to open that account unless you had another account connected to it

[maiden trout]

Oof @woven atlas just a tad bit quicker

[radiant agate]

My Gmail I'd is linked with it

[woven atlas]

That doesnt help

[buoyant tulip]

@night cloak I found solution to this issue

[maiden trout]

You got this Holmes, I'm hopping off @woven atlas

[woven atlas]

@radiant agate contact Facebook. That's all you can do

[radiant agate]

I recently buy RP season 8 and Next day fk FB account disabled

[deep raven]

@woven atlas

[woven atlas]

@deep raven?

[deep raven]

@woven atlas not ranked issue brother 😥 i am helpless

[woven atlas]

@deep raven since whens this issue ?

[deep raven]

2 3 days brother 😥

@woven atlas please any solution brother

[woven atlas]

@deep raven hmm. Keep on checking also report in-game. Tag me after 24 hrs

[deep raven]

@woven atlas By doing these game reports?

My hard work will go into the water if it does not

😥

[supple wasp]

@woven atlas bro any idea why we can't dismantel 2 emotes ? I am playing from season2, and so if they bought new ocean theme where we get duplicate emote so why no dismantel option?

[woven atlas]

@supple wasp I guess emotes cannot be dismantled. Other stuff can be

[supple wasp]

ya so it will get stacked up no distmantle option will be introduced in further update?🤔

[stuck cairn]

The lag is making the game for me unplayable

[woven atlas]

@stuck cairn clear cashe thats helps. If not click on repair option

[stuck cairn]

Game going downhill I guess

Did that twice

[night cloak]

I love developers! Why? Because of 4 squads of hackers on crew challenge in one group! Cool love it

Cant they find spectators for crew challenge?

And its super stupid, that there will no replay of the games, without hackers

[arctic tiger]

m

[pale falcon]

How may we be of assistance, @arctic tiger?

When there are too many processes running on the device, it will lag.

Close all processes and restart the phone.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

Nope, in-game reports is bot answering only...

I tried 3 times

[pale falcon]

You’ll just have to keep trying, @night cloak.

[night cloak]

Developers are not interested in it, so

They dont get money from cc so they wont do something

They banned top 1 crew, when they ruined many teams and when everybody was reporting them

Any way, this sh*tty people already ruined us and there will no replay

[pale falcon]

I think they are, @night cloak.

They’ve been locking a lot of suspicious accounts.

[surreal turtle]

@pale falcon 😊

[pale falcon]

How may I be of assistance, @surreal turtle?

[surreal turtle]

You're so cute☺ ☺

[radiant agate]

@pale falcon

[night cloak]

So, there will no replay or ban for hackers?

I have proofs

[surreal turtle]

@pale falcon can anyone tell me points system after crown
Like which place and win gets what

@radiant agate you can't bro

[radiant agate]

Pubg have to do something pubg not have to fully depend on social media like Fb
Because FB disabled lots of their user account

And FB users were inactive which cause to disabled their FB account tired_facetired_facetired_facetired_facetired_facetired_face

My facebook account also disabled disappointed_relieveddisappointed_relieveddisappointed_relieved

[surreal turtle]

@@lime juniper can anyone tell me points system after crown
Like which place and win gets what

[night cloak]

Omg hackers have 60 lvl and donate skins

But they dont have ban for months of playing with hacks

Guys plsss be faster, we want to play without hackers

But guys will there replay or not?

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

If you personify anybody else, or use nicknames for your FB account, then it will be disabled for sure.

@radiant agate

If Facebook feels it is a fake profile then they disables it

Ok dont want to ban hackers, cool

[radiant agate]

@night cloak yes I m huge fan of SiDhu MooseWala. And that's my I'd name too. That's why it disabled

But pubg doesn't have to fully dependent on others like social media

[night cloak]

you should link other account too like gmail or twitter along with FB @radiant agate

[radiant agate]

Gmail I'd link with it

@night cloak my Gmail I'd linked with Pubg account

[stark echo]

Sir kill hacker in 10mach pls help my protenium to gold in my rank😥😥😥😥

[daring patio]

@surreal turtle.

[night cloak]

not everyone who kills you in game is a hacker @stark echo

@night cloak bro but there is 4 squads of hackers in crew challenge in group a

Shooting through the walls

@night cloak report them using in-game report option

[stark echo]

Bat sir I am no pro bat I am top 10 to /100 to no top 10 hack bat I am report hacker s

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[radiant agate]

@night cloak my Gmail I'd is linked with Pubg account

[daring patio]

What do you expect us to do with that information, @radiant agate?

[radiant agate]

Please give solution
I wanted my pubg I'd

[stark echo]

Sir am use only pubg mobile bat sir problem in game to why problem fix support me sir

[night cloak]

Install Google Play Games app on your device and go to other login option then chose Play Games and login with your Gmail ID @radiant agate

[radiant agate]

Ok bro @kenzomido

[night cloak]

@stark echo in low end configuration phones that notification pops-up when you start the game

[stark echo]

Ok I am pubg low and smooth graphic card and I am not use GTx tool but sir still problem please fix solution provide me

@night cloak yes sir

[night cloak]

It's not related to GFX tool

[surreal turtle]

@daring patio Abe not this

[stark echo]

@night cloak problem fix solution provider me

[daring patio]

???

[night cloak]

If you are using phones like Redmi Note 3 , Redmi Note 4 then right now that notification keeps poping-up when you start the game

[stark echo]

@night cloak no sir I am use Lenovo k6 note

[glad elk]

why

[dense kraken]

I'm confused

[stark echo]

@night cloak fix solution

[night cloak]

@stark echo It is very low end device

[stark echo]

Ok

[night cloak]

Wait for developers to fix the notification related issue in the next update

[dense kraken]

Can someone help me?

[stark echo]

@night cloak thanks you sir and sir hacker not rank push me please how to kill hack tip&tips provide me sir

[storm flume]

Hello, @glad elk!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[daring patio]

What is the issue, @dense kraken?

[dense kraken]

I don't understand

[daring patio]

???

[stark echo]

@dense kraken problem

[night cloak]

he is spectating hacker

[dense kraken]

Why can't I get this @stark echo

[daring patio]

@dense kraken.

[dense kraken]

Yes what das that mean

[daring patio]

It can no more be obtained now, @dense kraken. It was only available during season 5 Royal Pass.

[dense kraken]

Oh😞

Can't staff add it to the next season?

[daring patio]

No.

[stark echo]

@radiant agate yes

[dense kraken]

Hum my message gat deleted

[gray yarrow]

He can anybody help me

[supple wasp]

regarding? @gray yarrow

[gray yarrow]

My merits in game pubg

It says i have 60 but when i try to play squads its says i have 51 and it wont move after 5 games

[supple wasp]

have you tried reporting ingame? @gray yarrow
I think you need to play few solo matches in order to meet 60 merits

[gray yarrow]

I am at 60 but it wont move and i did they never responded

[supple wasp]

oh then all you gotta do is wait bro it will eventually start counting winning matches for increasing merits👌

[night cloak]

Guy's

How to Get content creator role?

[void pine]

How to join training session along with a friend?

[ebon crystal]

@void pine u cant

unless u somehow enter the same training room by luck (try entering at the same time)

[median jacinth]

I just got the Perfectionist IV achievement few minutes ago. I haven’t got RP100 yet but I’ve had RP since season 2. Did the achievement requirement just change?

[devout crest]

@lime juniper
youtu.be/hqyfJPfLJhA
looks like someone is promoting illegal stuffs on YouTube Livestream

[woven atlas]

@median jacinth yea those who have bought rp more than 4 seasons in a row have been awarded the title perseverance

[median jacinth]

Ah thanks that’s what I thought. Just wanted to make sure. Thanks mate!

[wanton grotto]

Hello

Can anyone help me?

[night cloak]

How may we be of assistance, @wanton grotto?

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @wanton grotto.

@woven atlas not only bought but reached RP 100 for the 4 seasons consecutively

Can anyone help me

Oh I assume u guys can’t help with a payment error that I’m getting?

[pale falcon]

How may we be of assistance, @night cloak?

[night cloak]

I’m getting an error saying “transaction has been canceled due to security risk. Please contact customer service for further questions (1138) .

I contacted both pubg customer service and Apple but no luck :/

[pale falcon]

I guess it’s trying to protect your security, @night cloak.

You may try again later.

[night cloak]

I’ve been trying for a week

Thought they liked people spending money on their game

[daring patio]

Have you bought UC before?

[night cloak]

yes, over 10.000$

First time I get this error

It works on my alt accounts but not my main one so I don’t know...

[daring patio]

What I have gathered from experience is that it occurs after you have cancelled several transactions. I am not sure though.

Please contact in game support for help on this.

[night cloak]

I have...

[daring patio]

What was their response?

[night cloak]

told me to contact Apple support, which I did and they said the issue is at PUBG not them

like I said, I can add UC on my other accounts, just not my main one so something is wrong with my main account

[daring patio]

Unfortunately, we do not have any explanation/solution for the issue you are facing, @night cloak. Please contact support again and explain the whole issue in detail.

[night cloak]

u want me to explain the whole situation to an automated bot who does nothing?

I can not connect with my twitter why ?

U have 2 linked already

Im clicking but it can nıt connect

U have 2 linked already, u reached the max, u cant link ur twitter anymore..

[woven atlas]

^^^^

[night cloak]

Okay thanks

[daring patio]

They will require time but will reply, @night cloak.

[night cloak]

they?

its just a bot, there’s no they?

[quasi dome]

how to use tier protection card we got from rp rewards

[storm flume]

Hello, @devout crest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[woven atlas]

@quasi dome you can use tier protection card till crown tier if I am not wrong. Just click on it when you want to use the tier protection card

[quasi dome]

how long will it be then

[woven atlas]

@quasi dome if you die early it will be activated and you wont get demoted. Its just a 1 time use

[daring patio]

What are the rules about rating protection card?

1. Rating Protection Cards will only be able to get as Royale Pass Rewards for everyone who reaches the corresponding RP level.

2. There are 2 kinds of it: Rating Protection Card (Duration) and Rating Protection Card (Uses). You can choose to activate/deactivate the Card in Inventory by tapping it in the Inventory. An activated icon will be displayed on the left side of your avatar once it is activated in the lobby (Like the 2x Exp Card).

3. When it is activated, it will protect your rating from being deducted.

4. Rating Protection Card is only effective under the Tier Crown(Tier Crown included).

@quasi dome. 👆🏻

[night cloak]

hello, I just died of a fall landing on a roof, I landed on the roof and my character went up alone in the air and was slammed hard on the ground: dead result + point loss, thank you to do something

[daring patio]

Do not send the same message repeatedly, @night cloak.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

I have already done all these things but I know very well that I will never have an answer

@daring patio

[daring patio]

What do you expect us to do?

[quasi dome]

thx @daring patio

[blissful leaf]

First of all i killed 3 with a pistol...non of them counted secondly a teamate killed me and without me reporting him he lost metrics thank you Pubg team

[tawny lark]

Bruh were you guys just trolling g?

[viscid matrix]

Hello

Can I offer a royal pass to a friend?

[tawny lark]

No

No p2w

[daring patio]

Hello, @blissful leaf.

Are you sure you killed them and not just knocked them?
There is a 5 second timer that must have appeared after your left the match asking you whether you wish to report your teammate and get their merit deducted. If you did not tap on anything within the 5 seconds it would've been taken as a yes.

[night cloak]

@viscid matrix If they send you a request, yes.

[viscid matrix]

And which royal pass is?

[night cloak]

@viscid matrix Both.

[viscid matrix]

Thank you @night cloak

🙏🙏🙏🙏

[night cloak]

You're welcome!

[coral leaf]

Does using flashdog can make you banned?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[coral leaf]

😔

[modern gale]

That's why it's against the ToS.

[delicate steeple]

Emm my friend got an achievement perseverence, while I haven't ... even though buying Rp is the same

why don't I get it ?, Rp4-Rp7 max

[modern gale]

Did you fill your royale pass for 4 time, @delicate steeple?

[night cloak]

My bp earnings are stuck :)

[delicate steeple]

I fill my royale pass for 4 time

Max from s4-s7

[night cloak]

Hello? Anyone here to help me out?

[delicate steeple]

same with my friend Royale pass MAX S4-S7

My friend just login and get this

[modern gale]

Maybe try restart your game and re-check again, @delicate steeple?

[plain bone]

@modern gale how can i share video here

i mean in video channel

[modern gale]

You have to upload on YouTube and send the link here, if you getting a problem, @plain bone.

[plain bone]

@modern gale check pm

[blazing saddle]

@night cloak You can get maximum of 5k bp per day.

[modern gale]

^

[dry dust]

I got back onto my game after leaving for a while and it made someone else in my clan leader

And i aint wasting another 50k

[night cloak]

@blazing saddle why the heck?

That's so dumb tbh

to fix the problem and give me my points;) @daring patio

[blazing saddle]

@night cloak There is a limit, else the no lifers would have unlimited bp by now.

@night cloak We are volunteers and not affiliated with Tencent Games or Pubg mobile dev team to do that for you.

[night cloak]

Or maybe so that those no lifers cant buy anything out of it without spending UC, money hunger of this game is real

[sharp turret]

Whenever i play game .... during the game paly my game crash ,,,,,,,..... what can i do

[blazing saddle]

@sharp turret Go to device settings, clear cache.

[sharp turret]

i did

[night cloak]

but what are you serving?

[sharp turret]

i also repair again install

all process done

[blazing saddle]

@sharp turret Take a backup of the tencent obb folder and com.tencent.ig folder in Internal Storage/Android/data. Delete game and install only the apk file again. Then restore the backed up files to original location.

[sharp turret]

ok

[blazing saddle]

@sharp turret Make sure you have 5GB of storage space and free RAM for the game to launch

[peak hawk]

How can I spectate a game and see through the walls? It helps a lot during the stream

[blazing saddle]

@peak hawk Is this screenshot from Pubg Mobile?

[sharp turret]

2gb ram free 15gb space available

[blazing saddle]

I think the feature is available for spectators of Custom rooms. @peak hawk

[peak hawk]

@blazing saddle yes

I would like to send you example but can't paste it here. Sent PM

[night cloak]

Ok so what are we supposed to do with 2X BP-1 Day card when 5k is the limit dumdumbs

[woven palm]

In-game support does not respond. I get automatic answers when I send mail. I ate because my teammate cheated. but there's no ban eater among my teammates.

[daring patio]

It can only done in special cases, @peak hawk. Which, sadly, you do not have access to.

[woven palm]

???

[peak hawk]

@daring patio thanks! Have a nice day

[spring void]

@woven palm ingame support takes long to reply it would take some tries to get to actual answer

[last viper]

Hi anyone will help me

I m just pushing up my rank with random players but it banned me plz help

[lean ledge]

Hi, can anyone help me? The intruder has got access to my account, and it wants to play with cheats, if I don’t give him money. How can I return the access to the account?

[past ermine]

My account ban without any reason please help
Game Name : Pahadi人Ninja
Game Id : 5193 106 47

[night cloak]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @Pahadi Ninja#4571.

You can not, unfortunately. Your account is your own responsibility. Whatever happens to it is on you, @lean ledge.

You were banned for teaming up with cheaters, @last viper. Play with people you know that don't cheat next time.

[lethal osprey]

hello i need a help with my account and real person to speak ?

@night cloak

@lime juniper

[left isle]

@night cloak

[night cloak]

How may we be of assistance, @lethal osprey?

[sullen isle]

I’ve been trying to get melee mastery 4 but my Kills aren’t counting do u know what could be wrong

[left isle]

@sullen isle how r u killing them

[sullen isle]

With my fists

[left isle]

Fist is a melee weapon?

[delicate steeple]

@modern gale not work

[sullen isle]

It should be

Idk let me try a actual weapon

[left isle]

Yes

[sullen isle]

Ok thx

[left isle]

Try pan or crowbar

[night cloak]

Fists are not a melee weapon.

[sullen isle]

Ok oof rip to those 20 kills

[lethal osprey]

@night cloak hello my rank system was stuck if i win i lose nothing chane on ranming system

[night cloak]

Your rank is likely frozen due to the fact that you were teaming with cheaters.

[sharp crater]

I’ve seen multiple different types of questions being asked here...people looking for help and support on PUBG mobile...and pretty much all the time I see that standard reply that this channel doesn’t have anyone from PUBG and you support only this discord server..what exactly does that mean..?
You only support this discord server and if someone has issues with the discord chat then only they should come here..?

[lethal osprey]

i dont play with cheater i put money on game

[night cloak]

It is what it is.

What are you trying to say, @sharp crater?

[lethal osprey]

i come to ask here because trash company we have bot to speak with us and we try to take a help maybe you khow soemthing to help us

[night cloak]

If the customer service can't help you, don't expect us to be able to do anything.

[lethal osprey]

costumer support is a robot you are a real person

[agile lily]

@blazing saddle sir

[sharp crater]

I am asking the purpose of this channel when the name says PUBGm-support and there is no such thing as support
Moreover, if someone seeks help with an account..you ban him from the discord channel..

[night cloak]

There are in fact actual people working behind the customer service, @lethal osprey.

Uh, no. We do not "ban" users for seeking help, @sharp crater.

We give answers or suggestions based on official information and/or our knowledge about that particular enquiry.

[lethal osprey]

who working behind the customer service to put buttonr for answwer s?

[storm flume]

Please read this channel's pinned messages for further information, @brisk brook:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[brisk brook]

Why terminated amy connection for 10 minutes in every match

[night cloak]

The replies are automated. With enough persistence, you can get through to an actual member, @lethal osprey.

[lethal osprey]

nevermind i need little help and you dont help me ok

say this from beging

[night cloak]

I beg your pardon?

[sharp crater]

Exactly my point...they can’t @lethal osprey just give up

[lethal osprey]

what give up to play pubg?

[night cloak]

If you do not require further assistance, please move to #chat. Thank you.

[brisk brook]

Why terminated amy connection for 10 minutes in every match

[storm flume]

Please read this channel's pinned messages for further information, @brisk brook:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[merry field]

Guys i have a question

[night cloak]

Read the pinned message.

[lethal osprey]

i want to khow this locked if unlocked or every season ?

[night cloak]

What do you mean?

How long your rank freeze lasts?

[merry field]

The perfectionist new achievement, i have get tier 100 to get it?

[lethal osprey]

you say now my account its locked my i can play normaly only ranked squad its stuck

[night cloak]

I did not say your account is locked. I said your rank is frozen.

[lethal osprey]

on rkaning say tom 4610 and i go to my profeil i saw 4580

if take win only on profeil points they change on rankinmg syttem stay the same

[night cloak]

For 4 seasons straight, yes, @merry field.

[lethal osprey]

yes

[night cloak]

Like I've said, your rank is frozen. What's hard to understand about that, @lethal osprey?

[lethal osprey]

and i ask ytou this is for ever?

[merry field]

@night cloak

I got banned after the third season then i bought the last season and reached 100 but I didn’t get it

[lethal osprey]

or they can unfroze

[merry field]

1 season skipped because of the ban

[blazing saddle]

@agile lily Hey! Do you have the screenshots of the kills and mode played?

[lethal osprey]

aaa @merry field you mean if take a locked the season its go free

[night cloak]

It is not forever, @lethal osprey.

[blazing saddle]

@merry field It clearly says in a row.

[lethal osprey]

from how long it is ? for all the season?

[merry field]

@blazing saddle and I clearly saw it, but when it was added i was already done 3

[blazing saddle]

You reached RP 100 3 seasons in a row? Or you mean to say you skipped a season and still it shows 3? @merry field

[merry field]

I did it 3 season in a row

And i took the reward, then i got banned for 1 season( before the fourth achievement was added) then i came back in season 7 and reached 100

Then this season it was added

Idk if im gonna get it this season maybe because it was added this season, or i just need to wait 3 more season

[blazing saddle]

Most of the achievements saying "in a row" reset counter and show the highest consecutive number reached, unfortunately you have to start over.

Just confirm it from @pale falcon as she said it counts :
https://discordapp.com/channels/393088095840370689/481200416349224980/594157582772338728

[desert garnet]

could i know more about the event which we pay 10 UC to join? How will awards be given?

[merry field]

But my case is different, I didn’t miss it, my account was locked, and that season didn’t count even in my season history @blazing saddle

[lethal osprey]

@night cloak

[blazing saddle]

@merry field So you will have to start over, as I said earlier.

[merry field]

Can’t I contact someone to help me out with that?

[daring patio]

Nobody here can possibly help you. :(

[merry field]

I think it’s gonna be my last season in pubgm

Thanks anyway

[west coral]

Anyone else who can not see there season 7 kar98k skin cuz i can not see it in game

[daring patio]

Yes, @west coral.

[night cloak]

It depends, @lethal osprey. I'm not exactly sure about the duration.

[lethal osprey]

@night cloak the more he can take its 1 all season?

[coarse lion]

I didn't understand the pinned message of rp badge can anyone explain pls

[silk vector]

Hey!
If i download Pubg Lite , And my friend's using the normal version, Can we play together?

[glossy sable]

@coarse lion Meaning, if you buy RP for consecutive seasons it will look different.
@silk vector No, the maps are slightly different.

[night cloak]

Possibly, but highly unlikely, @lethal osprey.

[silk vector]

That's bad.

[glossy sable]

That's the purpose of the Lite version.

[silk vector]

I wish we could play together! Device lags alot Sometimes on my old phone

[glossy sable]

Smaller maps and lower graphics so it can run on low specs devices.

?

[compact needle]

Hello, my name is Yunus Emre. My device's system meets PUBG MOBILE but the Android version of my device is insufficient. I want to play so please come to Android 4.4.4. 😢

[spring void]

@compact needle please send this to ingame support

[compact needle]

@spring void I can't write from in-game support because my device doesn't support it.

[spring void]

You can ask someone you know to write for you but it is higly unlikely that the game will support older android versions @compact needle

Considering the poor optimisation for already available devices

[compact needle]

@spring void But as I said, you will remove the game is over and I can't play on Android so I asked him to come to 4.4.4.

[thorny dirge]

@compact needle update your device then

[compact needle]

@thorny dirge I did not understand

Who can I contact about this?

[thorny dirge]

Hey my game crashing these day alot time my device is redmi note 5 pro please help

[glossy sable]

@compact needle Refer to FAQ 1.2: You need to be on Android 5 or above to run PUBG Mobile.
https://discordapp.com/channels/393088095840370689/481198147478224896/485776027998617611

[night cloak]

There are several reasons why the apps keep crashing or freezing. The app can become unresponsive or it may crash if it is not up to date. Many apps work a lot better if you have a strong Internet connection. Another reason is the fact the app is poorly coded. If you do not have enough free storage space on your Android, the apps won’t be able to run properly. It is very important to clear the app’s cache and dataevery once in a while especially for the apps you use frequently. If you haven’t done it for a while, the app will start to misbehave. A software glitch can also cause the problem. It can also be caused by thermal throttling, @thorny dirge.

[restive forge]

Hey, I need assistance real quick.

[storm flume]

Hello, @restive forge!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[restive forge]

I just logged on today for the first time and notice I got a new achievement. So I went to go look and it says I earned the perseverance title for completing RP for 4 seasons in a row but this is my 4th season purchasing it and I haven't reached 100 yet. Only at 66 rn. Can someone explain?

[night cloak]

Probably a bug @restive forge

Another update another bug innit

[west coral]

@daring patio so how to fix it

[unkempt flame]

Is it Ez mission License will be free next season amd the rest of season coming?

[daring patio]

I have no idea. I have reported it in game though.

[hazy phoenix]

Guys why is everyone getting banned?

[restive forge]

Nevermind. This is my 5th season purchasing RP Elite and I have gotten to 100 the last 4 seasons. Guess it just decided to give it to me finally. Was saying 3 out of 4 yesterday.

[sand igloo]

@hazy phoenix Not everyone is getting banned, They get banned for using cheats, continuously teaming with Cheaters, Using any kind of 3rd party add on that is not advised by the devs.Or a 10 minutes ban if you keep connecting and disconnecting several times in-game.

You don't get banned unless you break tencent ToC

[hazy phoenix]

@sand igloowhat bro even if i keep getting the 10 min ban?

i always get it but i dont disconnect

[sand igloo]

@hazy phoenix can you provide the screenshot of the ban message?

[hazy phoenix]

@sand igloono bro i didnt get banned now but my friends do

[restive forge]

Is cheap UC purchasing bannable? I heard it's not but I'm still curious.

[sand igloo]

@hazy phoenix Does it say Data Error with client in message?

[hazy phoenix]

@sand iglooi got it from 2 months ago and didnt see it again

[green geode]

help me

[sand igloo]

@restive forge Don't purchase uc from any untrusted sites.Or any site that is not recommended by the devs.

[green geode]

help me please

[sand igloo]

@green geode Yes?

[restive forge]

So it's not bannable?

[hazy phoenix]

@restive forgeif it is a trusted website u dont get banned

[sand igloo]

@hazy phoenix If you still have the issue, Check the pinned message.

[hazy phoenix]

@sand iglooyes bro ok

[sand igloo]

@restive forge If the website is untrusted.Then yes, you can be banned.

[hazy phoenix]

@sand igloothank u bro

[green geode]

without any reason and no 3rd software party or emulator, even though I did not follow the rules for 10 years I received a warning that you have been blocked and I can not access my account when I'm not guilty can you help? @sand igloo

[restive forge]

Alright. And Buying and selling pubgm accounts?

[sand igloo]

@green geode Did you team up with someone who was cheating?

@restive forge I don't actually know about that.

[green geode]

here I was just going to come there, the only one I entered was a trick on my team and I left without playing the game, but I had this problem while entering the other game

conqueror and I had no fault I got rp

please help

[restive forge]

Okay. Because I come from a huge gaming market where people can freely buy/sell/trade any type of game accounts. And recently seen a big increase in a amount of pubgm accounts for sale.

Thanks for helping @sand igloo

[sand igloo]

@restive forge

[green geode]

hero help please

[sand igloo]

@green geode Did you use Gfx tools or something?
You can try the "File Claim" key under the ban message.There is no other way to get this done.I cannot get you un-banned.

[green geode]

they blame me for cheating when someone else opened it and I saw it

file request is constantly sending the same message automatically want to contact live person please help

please I want to speak to the authority

[sand igloo]

@green geode We can't help you get un banned my friend.We don't have the perms of right to do so.We are community like you.

[green geode]

I accept all kinds of crimes, but I'm not guilty, although I'm not interested

I just want to talk to the moderators here

hero please

[prime steeple]

what time will the pmco start on the 26th?

[green geode]

@jolly charm can you take a look

[daring patio]

Do not mention Community Team, @green geode.

1000 hours CEST, @prime steeple.

[sand igloo]

@green geode As I said before, We can not help you.This community is built and moderated by players.This place is for queries and informations about game.We can't fix or unban your account from here.And please dont tag Community team.They don't answer the tags anyway.Hope you understand.

[green geode]

ok but who do we think we'll reach the victim right to ban this innocent place in-game demand does not answer already ask a few questions and does not return @sand igloo

[blazing saddle]

@green geode Only the ingame customer support can help. Do not bring the same issue here again.

[green geode]

in-game customer support is not a real person, we are looking for a solution here because he doesn't constantly respond to talk and listen to us, and he constantly sends the same messages and doesn't fix our problem @blazing saddle

[blazing saddle]

@green geode Sorry, we cannot help you.

[green geode]

no one helps, thank you very much

[twilit flint]

Me Found Hacker i think Cuz he had 6 Flare Guns

Idk How But he didn't Use them I killed him

i use them and won game

[night cloak]

That user was very lucky, I suppose.

[compact needle]

@spring void Dude, I have 2GB of RAM, but I don't have Android 5.x.x. I wanted this Game to come to Android 4.4.4 or I have it 5.x.x

[night cloak]

But then again. Why is this sub called pubgm support. It’s very misleading

You guys are going to get a lot of unban request just saying.

[blazing saddle]

@night cloak We provide support related to technical client sided issues. We do not provide any help regarding any issues which can be solved only by the developer team.

@night cloak You can go through the #481198147478224896 channel to have a general idea what type of help we provide.

[past ermine]

Pubg vale baar baar mere acc ban kr rahe h koe help karo yr
enhone mera main acc 10year ke lea ban kea or dusara acc baar baar ban kr rahe h

[storm flume]

Please do not use any other language aside from English in this channel, @past ermine. Refer to #482111832669159445 for language channels.

[past ermine]

My acc ban again for no reason please help

[blazing saddle]

@past ermine Check pinned message. There is a solution for it.

[past ermine]

@blazing saddle where is pinned message

[compact needle]

:(

[storm flume]

Please read this channel's pinned messages for further information, @past ermine:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[delicate steeple]

Thank you ... I just got the achievement now

[compact needle]

Please provide data on whether the game will be available on Android 4.4.4 ... 😢

[sand igloo]

The game isn't available for Android 4.4.4?

[past ermine]

@blazing saddle thanks bro but they banned my main account for 10 year 😭😭😭 please help

[blazing saddle]

@compact needle We have no information about that. Refer to faq 1.2 in #481198147478224896

[sand igloo]

@compact needle It should be an issue with your phone's Specifications, make sure it matches the least needed specifications of PubgM

[blazing saddle]

@past ermine Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

@sand igloo Please do not interfer. Also provide support only after going through the #481198147478224896 channel.

[compact needle]

@sand igloo I have 8GB of RAM and 4GB of free space but I can't play my damn Android version.

[blazing saddle]

@compact needle You have been answered. Do not bring the same issue again and again. It will result in a mute.

[compact needle]

@blazing saddle Well. 😢

[tender moth]

What is this ??

[blazing saddle]

@tender moth Check pinned message.

[storm flume]

Please read this channel's pinned messages for further information, @tender moth:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[tender moth]

I dont know who is cheater

I play with random guys why they bann my account instead of banning cheaters?

Today my 2 accou has been bann without any reason

@blazing saddle will you please reply me i just want my answer

[severe nexus]

1 account ok maybe mistake but 2 account Very suspicious

[sand igloo]

@tender moth Someone was cheating in your team and you were teaming with them frequently.You are banned for a week I would guess.You should stop playing with them.Or else you will lose your account.

[tender moth]

I dnt know who is cheater i was conquerer already i push my rank without any sleep for 4 to 5 days now my rank bronze it hurts :( please research carefully bann cheaters not players like us 😭

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @tender moth.

[night cloak]

Any pubg mod here I have proof of a hacker

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[remote sail]

Hii today I say a hacker in my time what should I do🤔

[storm flume]

Hello, @remote sail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Hello, @glad wasp!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[zinc stone]

Is it true that Using VPN to Collect Rewards get you banned?

[buoyant tulip]

I haven't faced the banned yet I'm using that thing from a year @zinc stone

[wooden mirage]

Pubgm: 🤔🤔 for a year I see
Tencent: we'll now ban accounts for using VPN

[zinc stone]

@buoyant tulip i heard from a friend of mine that someone banned for using VPN last week or something

[wooden mirage]

If you play a match while using it you'll be banned

[glossy sable]

We do not recommend using VPNs.

[buoyant tulip]

Yea for match you'll get banned you can collect reward @zinc stone

[wooden mirage]

Otherwise you'll be fine until it catches their attention enough. Quite frankly they know it's like a loophole

[night cloak]

It is not allowed, no. This feature was implemented to prevent such tricks, @zinc stone.

[zinc stone]

I wonder what Tencent's says about VPNs. YouTubers with high subs said they spoke to someone on the inside or something but his response doesn't like Say "No" but "If You want it , it's fine but don't blame us if something goes wrong" kinda vibe.

[glossy sable]

Yes, it's not exactly against ToS as some people don't have the choice, but we do not recommend it as it might trigger a ban.

[blazing saddle]

Refer to the pinned messages for further information related to VPN usage.

[zinc stone]

@glossy sable thanks for letting me know

[orchid shuttle]

Sure would be nice to play a game I have spent so much money on but can't cause queue times are so outrageous. Ever since the last update I have been able to play a total of 4 rounds, not because of choice mind you.... but because I have to sit for hours and wait to get in a match..... Estimated wait time 3-15 minutes on NA server but almost always time out at 20 minutes to be kicked out of queue and have to re-queue. Never had this issue until the latest patch. Have tried everything from playing at different times, solo, duos, squads different servers, different languages and NOTHING has worked to get me in a match.

[blazing saddle]

@orchid shuttle You have already been answered previously by @daring patio. Do not bring the same issues again.

[viscid forge]

I cant download miramar map in pubg m , jt says error code download fail help me. tried everything 5 times reinstalled , clear cached , cleared data 😑

[orchid shuttle]

So I will just continue to be ignored?

[blazing saddle]

@orchid shuttle Play on some other server or game mode.

Further questions about matchmaking issues can be taken to ingame customer support.

@viscid forge Does this happen only with miramar map or is it other maps too?

[viscid forge]

@blazing saddle only miramar

[blazing saddle]

@viscid forge Can you provide screenshot of the error?

[viscid forge]

@blazing saddle i dont have ss sir

@blazing saddle it gets stuck at 53.9%

[blazing saddle]

@viscid forge I can send you the map file in private and can guide you how to manually place them. Is it fine?

[viscid forge]

@blazing saddle yes sure

[tough latch]

RIP Miramar

[blazing saddle]

@viscid forge Okay, just ping me in dms. I will prepare the file for uploading.

[orchid shuttle]

Can I get someone that will talk to me and not brush me off to help me figure out what may be causing my issues? I am tired of waiting for nothing.

[night cloak]

You’re probably playing on emulator?

[orchid shuttle]

Wow great support.... Really don't appreciate being treated like this as someone who has paid for several season passes and other in game goods.

[night cloak]

And my point again toroid. The sub name is so misleading 😂

“Support”

[orchid shuttle]

@night cloak Doesn't matter if I am playing on emulator, mobile phone or tablet, I have the same issue.

[blazing saddle]

@orchid shuttle As answered earlier :
You are an emulator player, Emulator players get matched with only other emulator players.
You play NA server which has a very less player base.
On top of that you are playing FPP gaming mode.
All these factors are responsible for you getting high matchmaking times, due to less numbers of players available.

[night cloak]

Try asia. A lot of emulator players there

[blazing saddle]

I suggest you try playing on another server, or another gaming mode, or try playing at active hours of the day.

[orchid shuttle]

I have tried all the servers, read my messages above

My girlfriend has the same issue though she seems to get in matches more than I do, but like I said before this has only happened since the latest update.

[blazing saddle]

I went through your messages, no need to repeat them again.
I would suggest you click the repair client option and try.
If it doesnt work, take the issue to the ingame customer support.