Click on highlighted recruitment form in pinned messages
#questions
nova pendant
What
daring patio
Just fill this form correctly, @nova pendant: https://goo.gl/forms/LixJT5N48P06R9z73.
nova pendant
@drowsy oxide I'm lost so don't know how
drowsy oxide
Here you go with the link
nova pendant
@spring flame ok
kind forge
Hi I wanna report a bug exploiter
daring patio
407235462315376644 is your Discord user ID, @nova pendant.
nova pendant
Thanks broooo
trail swift
night cloak
@trail swift We do not provide support for the app, please contact with the developers of the app.
storm flumeBOT
Hello, @Vect Gaming!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
@cedar swallow Rank will be frozen if you changed your flag.
@cedar swallow Then I'm not aware of what's wrong.
There's a hacker tht keeps joining my team and won't leave and does not let me kick him
@night cloak Ask the leader to give you leader.
@night cloak I am the leader
@night cloak Can you make a tiny screen recording video of the issue?
@night cloak OK ill try to
Alright.
granite fable
My game freezes when I on my mic
night cloak
@night cloak do u know any apps I can use to record?
@granite fable Try using discord for vc, it's really good.
blazing saddle
@cedar swallow I also told you to wait for confirmation. So no need to keep bringing the issue here again and again.
granite fable
But my Friend can’t hear in game when he uses discord is there a fix for that
night cloak
@night cloak I am very new to android. You can search on Play store. You don't need the best, just average.
@night cloak OK thanks
@granite fable A wired headphone should fix the issue.
granite fable
Wireless can’t?
night cloak
Wireless aren't made for games so I don't recommend. But they can use one.
granite fable
Wait if I’m using a wireless headphone and my game freezes when I on my mic could the wireless headphones be the cause
I tried using phone mic and speaker but issue persists
night cloak
I am not sure as my wireless we earbuds don't cause such issue, but you can try using a wired headset and see if the problem still persists or not, @granite fable.
echo sleet
Hello mods, can we please raise a concern to atleast ban the most obvious hackers sitting on yhe leaderboards? All they need is one person to do the job
Rank 1 in solo asia is an obvious hacker and nobody bans him
Crew challenge has obvious squads full of hackers and no one bans them. And they r on top
storm flumeBOT
Hello, @echo sleet!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
@echo sleet Not sure, they didn't raise a concern. It wouldn't be wise to judge someone with their stats.
barren prism
Hi, when is week 2 coming?
night cloak
24th July, I believe.
barren prism
That’s tomorrow
night cloak
@echo sleet Once you face them, report them in game. Once there is enough report made on players the security team will review the accounts.
Yes, it is.
echo sleet
Sure, will report them, thanks
barren prism
Oh good
I reported many hackers, I see some of their names showed up on the ban list
echo sleet
But issue is, no one bothers
barren prism
Hmm
night cloak
@barren prism That's some great work you did. I knew you're awesome.
echo sleet
My concern is not to wait for the reports to accumulate, but all u need is one guy to check leaderboards and review their accounts. See if they r legit
night cloak
We can go off topic in #pubg-mobile.
Reports help provide information for such accounts, @echo sleet.
The anti-cheat system is enough.
echo sleet
Again, i reported many and they r still on the leaderboard 👀
night cloak
It's not an instantaneous process.
Reports just speed it up.
And of course, there has to be some sort of investigation.
barren prism
Their are many reports coming every second, think about it. Checking each report and what if 80% of them are legit? The time is wasted
echo sleet
Even a guy bamed alpha rocky who was racing with me in his 3x speed uaz, hasnt been banned yet. He speeds past me woth horns blaring and tortures me 😅
barren prism
Hmm....
I don’t think the anti cheats pick up thoses, they pick up suspicious behavior from the player
echo sleet
3x speed in uaz is suspicious bro. Forget aim hacks, they r so common
barren prism
I said from the player
night cloak
@echo sleet As I've mentioned, once there is enough report on players their account will be investigated. No need to discuss on it any further. But if you would like to, we have a #pubg-mobile for that.
echo sleet
Sure. Thanks
violet wagon
hey i sent another discord link for linguistics in hindi channel
now i can't delete or edit
hope i don't get warned or smthing
night cloak
@violet wagon You can delete it, if you cannot, chances are it is already deleted and you're seeing discord cache.
night cloak
Ultra HD isn't released yet. It's under development, @barren prism.
night cloak
If it is optimised enough, a lot of devices will get the support, including iPhone XS, @barren prism.
night cloak
It does.
drowsy oxide
I'm facing ping issues in my new device. Any solution for this? It fluctuates from 60ms to 600ms, most of the time 300+
P.s. Had no ping issues at my place in my old device persevere
surreal path
Hello! For several days now I can’t play PUBG MOBILE normally. I've been banned many times already. I created a second account, and the first one was banned at level 50. A new account 44 level. Yesterday banned for one day without any reason. And today during the game, at the beginning when I was collecting weapons, I was simply banned.
barren prism
You using hacks?
night cloak
@drowsy oxide So, you're saying you're having ping issue on one phone and not another? Are you using same internet?
surreal path
@barren prism no
drowsy oxide
Yes. Same ISP.
surreal path
No hack's, no cheats
barren prism
Hmm
drowsy oxide
Here's my internet speed
night cloak
@surreal path Can I see a screenshot of the banned message? Is the same ban message you we're getting all this time?
barren prism
Are you sure?
surreal path
Please help me
barren prism
Send a screenshot
night cloak
@drowsy oxide Internet bandwidth has nothing to do with latency. Try switching to a WiFi, or ask your friends which network they are using. In this case, only you can solve the issue. You just have to investigate and find out.
surreal path
barren prism
Why was the message deleted?
night cloak
@barren prism Hey, please move to #pubg-mobile.
barren prism
Oh
night cloak
@surreal path May I know what it says on 2nd screenshot? In English.
median jacinth
Hi I don’t know if it’s appropriate to ask here but iOS TestFlight doesn’t seem to have the latest 14 Beta. Is there any way to get the update on iOS?
surreal path
No. NEVER.
drowsy oxide
I don't have a wifi connection at home 
night cloak
@median jacinth The latest beta is closed beta. You won't be able to test it without an invitation. Just wait for a public release.
surreal path
Ok
night cloak
@drowsy oxide You can use a different phone and create a hotspot.
median jacinth
@night cloak gotcha thanks for the info. Ironically I just checked TestFlight and it’s not here anymore. I still have the old beta installed from TestFlight though
Uhhhhh
barren prism
This is a support channel and not a begging one.
night cloak
@median jacinth You won't be able to update the beta directly from TestFlight. You will still need an invitation, it's unlike other betas.
surreal path
@night cloak The connection was terminated due to a client error. Check the connection and repeat. Available on: 2019.07.24
night cloak
@digital creek No begging. Read #481193721560432670.
storm flumeBOT
Please read this channel's pinned messages for further information, @surreal path:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
median jacinth
@night cloak Understood. Thanks for your help!
round spear
Dying because of hackers in 3 games in a row. GG
barren prism
You need video proof
storm flumeBOT
Hello, @round spear!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
round spear
@night cloak I already know but nothing gonna happen
night cloak
@round spear Once there is enough reports on the player, the security team will investigate the accounts.
round spear
They banned hackers couple months ago but the funny thing is now there's even more hackers 😂
surreal path
@night cloak I downloaded DNS Changer. Now tomorrow I will try to play again.
night cloak
@surreal path Try playing in a guest profile meanwhile. Losing your precious account won't feel nice.
surreal path
@night cloak Is it possible to return the first account that was banned for 10 years!?
night cloak
@surreal path It is not possible.
surreal path
@night cloak ok. Thanks
barren prism
@surreal path Have you ever used hacks for pubg?
spice parcel
newborn cheater
storm flumeBOT
Hello, @spice parcel!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
spice parcel
flying car
storm flumeBOT
Hello, @spice parcel!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
steady quail
i got a big problem
night cloak
Yes? @steady quail.
night cloak
@steady quail What do you mean? What it shows?
steady quail
it doesnt show up thats the problem
the quick scope switch works in fpp but not tpp
night cloak
@steady quail I've the same problem. It will be fixed once you reset the controls.
rustic folio
steady quail
also i have the green blood on but its still red when i shoot someone
rustic folio
I selected assault squad set but They are given to me urban set.
limber loom
hey i buy uc from razer gold and they sent to my band account any way i can send back to orginal account ?
rustic folio
Nope I wants to assault squad
steady quail
it still doesnt work @night cloak
twin crown
Hello everyone. My friend trying to log in for the last five days but it says that "Server is under maintenance" What should we do guys?
night cloak
@steady quail You'll need to clear the controls by repairing the client, it will work.
@twin crown Can I see a screenshot? That sounds very weird.
hardy hound
Is their any way to stop them? I have the video too. People going outside the playzone in TDM (Faced this thing 3 times in a row)
night cloak
@twin crown Did you install the wrong version? It should be 0.13.5.11111
@hardy hound It's a tdm glitch. Will be fixed soon.
twin crown
we check apple store, it should be the last update. isn't it?
twin crown
@night cloak We live in China, but we have russian apple store.
night cloak
@twin crown When did the problem start?
hardy hound
@night cloak are you Mod here? Is their any way to contact devs? So i can directly report them? (Sorry i don't know much about Discord and it's server thing)
night cloak
@hardy hound It has been reported several times. You can just go to #555492558428700682 and scroll up, find someone who reported it and tap on 👍.
twin crown
@night cloak I play about 1 year and i have never seen this problem. My friend launched PUBG for the first time and it started, he can not log in since the first launch.
night cloak
@twin crown So, only he is facing the issue?
twin crown
yeah
twin crown
@night cloak yeah, about 3 times.
night cloak
@night cloak Cannot help on emulator, sowwy.
storm flumeBOT
Please read this channel's pinned messages for further information, @night cloak:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
night cloak
@twin crown Is he also playing on the Russian version from China?
@night cloak How many times did you get ban for this?
limber loom
@night cloak i have problem with preshces uc and banded accounts
twin crown
@night cloak yeah, but his phone totally in english.i think it does not any sense.
night cloak
@limber loom Can't help with banned accounts but what's up with UC?
twin crown
He was trying to log in via (facebook,twitter,game centre, wechat, e t c).
limber loom
@night cloak i purchasing uc with razer account and they sent the uc to account who regster there and that account is banded so what i can do now with this
night cloak
@twin crown Maybe their IP is getting blocked. There was a recent restriction requested by Chinese government. I'm not sure what's the main cause.
hardy hound
@night cloak okay thank you :)
limber loom
@hardy hound let him use vpn
twin crown
His phone was bought in China, maybe it also has sense.Mine in Europe.
limber loom
@night cloak any idea hun ?
night cloak
@twin crown Tell him to try out different phone. I don't think it's anyway related to phone. If you live at the same place, let him use your WiFi and reinstall the game.
@limber loom Did you purchase from a 3rd party website like midasbuy?
twin crown
@night cloak allright, we will try another phone.
limber loom
@night cloak they sent to account but that account been banded from week
night cloak
@limber loom Is it midasbuy?
limber loom
from razer
night cloak
@limber loom I'm not aware of razer, unfortunately.
limber loom
but they sent the uc and i have the id for it for game sent
night cloak
@limber loom Why don't you get a refund from Razer?
toxic lichen
18+34=52 why i only get 26 ?
limber loom
@night cloak they saying the uc been sent to account
pale falcon
The ratings that you gain or lose after a match depend not only on the rank you achieved at the end of a match, but also on your rank of that specific game mode and the following parameters below, @toxic lichen.
The amount of damage you dealt to enemies.
The amount of time you stayed alive.
The amount of health you healed and the help you provided to your teammates, like reviving
The amount of supplies you picked up around the map.
night cloak
@limber loom Unfortunately, you won't get refund from PUBG. As your account was banned. Feel free to talk with Razer support.
toxic lichen
Kill rating was;34 and survival was 18.
limber loom
@night cloak shouldent banded account accpet new UC
night cloak
@toxic lichen Total rating isn't kill + survival. It's the average.
limber loom
that account been banded from week or more
Upon checking, we found that the UC has been credited to your game account successfully, kindly check your game account again. If the issue persists, please contact the game merchant directly via for further assistance by providing below information:
so both scam me from my opining
toxic lichen
Ok thanks for fast response .
night cloak
@limber loom Banned accounts are restricted and was reset to level 1. And all the stuff in it were deleted. So if Razer cannot help you, get a refund from your bank.
limber loom
wtf i made buy lastnight and the account uc sent to it banded from 1 week or 2 weeks
HOW come banded account from 2 weeks accpete new purchasing
night cloak
@limber loom Please for further discussion move to #chat, we won't be able to help.
limber loom
then that mean you scam me
turbid vine
Hello I have a problem I am banned from PUBG mobile for 10 years and I would like to be banished because I do not cheat you can go see my profile just tell me where I need to share my profile in screenshot
storm flumeBOT
Please refer to FAQ 2.9 in #481198147478224896 for further information, @turbid vine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
pale falcon
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @turbid vine.
toxic lichen
Playing with a hacker and I don't know he's a hacker like i played with him randomly could get me banned ?
pale falcon
You’ll be banned if it repeats.
elfin cypress
Hey @pale falcon my lucky shop is coming up empty is this a known glitch how can I fix it please help
pale falcon
I’m not sure why that’s happening, @elfin cypress.
You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic.
elfin cypress
I tried repairing and then clearing cache but all the same can you please suggest something
pale falcon
If you are still facing technical difficulties, please contact the customer service and the technical department will look into the issue, @elfin cypress.
elfin cypress
Thanks
night cloak
Have you tried a fresh reinstall, @elfin cypress?
storm flumeBOT
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
twin crown
@night cloak lol, it works when we use my phone.
blissful rock
guys
i am having a bad issue
My tencent gaming buddy showing whie screen error
when ever i try to run
it show white screen error and just closed
Help me guys let me know how i can fix this
distant escarp
@blissful rock #emulator-support
@blissful rock just refer to FAQ 4.3 - How to fix issues with white or black screen?
green geode
hello please help me
pale falcon
How may we be of assistance, @green geode?
blissful rock
what @distant escarp
distant escarp
refer to FAQ 4.3 - How to fix issues with white or black screen? in #481198147478224896
green geode
@pale falcon
each season I mean the conqueror and rp no emulatorden from my account and 3.yazilimdan ate 10 years even though I did not login
I have created a request and I can't get my answers, please help
distant escarp
@green geode unfortunately no one can help you here, file a claim to the CS and they can assist you
pale falcon
Please avoid interfering when staff are available, @distant escarp.
green geode
I've been in gmail and created in-game demand, but they do not
distant escarp
@pale falcon ouch, i was trying to help only.
green geode
@distant escarp
I've thrown in-game demand, but I can't get any answers
blissful rock
what should i do?
pale falcon
Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @green geode.
The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder.
blissful rock
Look is my pc sepcs goof for pubg to run? 4g ram window 8 64 bit 2duo 2.99ghz 3.00 ghz
is this specs good? and a intel graphic card
@distant escarp
dense ridge
You'll have some problems but it'll work (pubgm on emulator) @blissful rock
blissful rock
@dense ridge its not working on emulator
white screen error pops up and the game close
dense ridge
Did you try redownloading
green geode
do you have any information when they return to my in-game request? @blissful rock
dense ridge
What intel graphics you have?
green geode
I made a request to eat the innocent ban I said, but I did not get any answer what is the reason for not responding? @blissful rock
blissful rock
@green geode i dont know
dense ridge
I think the core 2 duo isn't powerful enough
green geode
thanks @blissful rock
blissful rock
bruh my pc run call of duty black ops 3/4 what u mean its not good ;-;
@green geode your welcome
they say core 2 is so much less
spring void
@dense ridge @blissful rock please use #emulator-support or #emulator-chat
blissful rock
for pubg to run
spring void
You can enable them using the role in #504819353049628683 by reacting to the message with 🇪
dense ridge
@blissful rock, @spring void is right you can find help there
rough dragon
@tidal mist can help me ???
@tidal mist plzz check this id and also ban him 👉🏻
1: JUNGLIxxGODL
2: CHKfredOom (ID:-5312051788)
3: CHK'CHIKO々310 (ID:- 513945023)
4: írwan28 (ID:- 6540108979)
storm flumeBOT
Hello, @rough dragon!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
Hello
The Flag Card Changee not bugged yet
I did all
I even re-login to my account
And same issue
This is not first time
Since i play PUBG M from Seeason 3 until now
Never worked
dense ridge
@night cloak it's already answered, you can change it after 52 days
night cloak
@dense ridge
Why then its Flag Card?
dense ridge
Flag card work once every 60 days
night cloak
@dense ridge
Read and know what Flag Card is then answer here if you know
Come on hahaha
Without Flag Card you can change Every 60 Days
But Flag Card can change ince per day
dense ridge
No, you can use flag card once every 60 days @night cloak
night cloak
Hi guys, can anyone help with a completely game-breaking bug? Half the time when I shoot I can not adjust my aim. Anyone have a similar issue? Can only temporarily fix by going in and out of the settings menu
daring patio
Hello,
The item Flag Card is not working correctly and it is not recommend to buy and use it. Its function is to override the sixty day cooldown but for some reason it is not working.
The bug has already been reported in #555492558428700682 and can he found here: https://discordapp.com/channels/393088095840370689/555492558428700682/571322289023352832
fringe swan
Me and my friends have an issue with server .
Game was saying server is not responding i tried all stuff but he didn't right at now
storm flumeBOT
Hello, @blissful rock!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
Hello, @night cloak!
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
night cloak
noone has the issue i've just described? O_o
What is the ratio of survival and kill ratings in total rating calculation after 0.13.5 update?
is there a way to trade gun skins with your friends
bleak wagon
İs there anything about frozen rank?
night cloak
@night cloak no
bleak wagon
Frozen rank when will be ok ?
bold siren
If your rank got frozen, it means you have been teaming up with cheaters that you might not have realized, @bleak wagon.
green geode
please help me
sick cargo
@green geode yes . ask ?
green geode
I played every season and I received rp my conqueror account is definitely not cheated and emulator 10 years, even though the login is not automatic ban seven times and support my efforts are wasted, please go to help please
absolutely no emulator and fraud entry
they can do all kinds of investigations but they don't help
and my account every season rp and conqueror 😦
I ate directly for 10 years ban
storm flumeBOT
Please read this channel's pinned messages for further information, @night cloak:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
green geode
believe me who will help me
is there any goodwill to solve my problem, please contact the authorities
daring patio
Hello, @green geode
It is very sad to know that your account has been suspended but we can not help you regarding this as we are authorized to. Please abstain yourself from asking more questions regarding this and squabbling
If you require help you may press the File Claim button present on the dialog box informing you of the account suspension or contact customer support. However, if none of these work it will be in your best interest to move on and create a new account.
storm flumeBOT
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
green geode
but the same message and bot constantly @daring patio
I would like to speak with a real customer representative or representative
is there anyone to help_?
night cloak
@storm flume i always taking a style of data has been changed error
green geode
please help
quiet current
How can i get back my uc which was deducted during the data roll back. The uc deducted was bought by genuine method . Please help @spring flame
green geode
nyan cat help
daring patio
Please contact the in game customer support, @quiet current.
There is nobody who can help you here, @green geode.
green geode
game support not responding
celest crown
fleet zinc
can you help me recover my pugb mobile account that was unfairly banned and I want to recover it
daring patio
Hello, @fleet zinc
It is very sad to know that your account has been suspended but we can not help you regarding this as we are authorized to. Please abstain yourself from asking more questions regarding this and squabbling
If you require help you may press the File Claim button present on the dialog box informing you of the account suspension or contact customer support. However, if none of these work it will be in your best interest to move on and create a new account.
calm dragon
Now please tell me how to start the game 🤣🤣
dense ridge
@calm dragon restart the game
calm dragon
Already done that bro just sending to let the support know about this bug
daring patio
Just tap on Shop and return, @calm dragon.
night cloak
i have a question regrading clan leader afk or not active, so i am wondering y clan lead goes to some random person in clan and not to the co-leaders? it doesnt make any sence
spring void
@night cloak clan leader needs to be an active player who contributes to clan activity, so the leadership is given to the most participating player
night cloak
👌
thorny dirge
Bought ez license whatever it is called but here is thing i can't see friend bonus challenges for free rp missions
ivory garden
GG... I Got -38...LOVE this Game
reef willow
I WANT to add my friend but it doesnot show his name in add friends list
i from pakistan and he from uk
night cloak
@ivory garden you got killed so early that's why so much negative points
thorny dirge
@reef willow does you freind name contain zero? actually i think it's a bug you can't search player with zero
night cloak
Second time happened middle of the match even tho I don’t hack am I gonna get 10 year ban if I got Disconnect like this again?
reef willow
no 0
thorny dirge
@night cloak dude he got killed by guy using glitch
reef willow
its just alphabetical @thorny dirge
daring patio
No, @night cloak. But read the pinned message for information on how to fix it.
night cloak
Bro I’m scared what if I get ban 10 years
Should I record video every game?
@thorny dirge then he needs to report using in-game report option
I’m on mobile where is pinned messages
reef willow
@daring patio I WANT to add my friend but it doesnot show his name in add friends list
i from pakistan and he from uk
storm flumeBOT
Please read this channel's pinned messages for further information, @night cloak:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
thorny dirge
@night cloak three dot top right
daring patio
Are you both online at the same time, @reef willow?
P.S. Do not mention several staff members.
night cloak
It say notification settings etc
reef willow
@daring patio yes online
thorny dirge
@night cloak
daring patio
Have you tried scrolling through all the friends list, @reef willow?
Can you provide the following screenshots:
• Showing they are your friend
• The online friend list
bold siren
What device are you using, @night cloak?
night cloak
iPhone XS Max
bold siren
Press on the channel name and then pinned messages, @night cloak.
night cloak
OHHH I see
reef willow
@daring patio he gave me his in game name and said add me
how. do i?
daring patio
Open their user profile, @reef willow.
night cloak
so if I change my DNS is gonna be good?
reef willow
where to go @daring patio
knotty seal
Bu amina kodumun Rank bugunu ne zaman duzelteceksiniz
daring patio
Enter their IGN or user ID, @reef willow.
storm flumeBOT
Please do not use any other language aside from English in this channel, @knotty seal. Refer to #482111832669159445 for language channels.
reef willow
ok
thorny dirge
Bought ez license whatever it is called but here is thing i can't see friend bonus challenges for free rp missions
Anyone help??
storm flumeBOT
Hello, @thorny dirge!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
spring void
Please check the pinned messages
knotty seal
@storm flume hey
spring void
Please read this channel's pinned messages for further information,
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel. @knotty seal
night cloak
@spring void the pinned message about not ranking issue is removed!
spring void
@night cloak thanks for telling, @knotty seal it is a known bug which will be fixed soon
bold siren
It is maybe because you have been teaming up with cheater(s), @knotty seal.
spring void
@bold siren according to toe it is a known bug which causes you to be not ranked, rank freeze is a different issue
bold siren
It is not confirmed yet, @spring void. It might be a bug or it is the rank freezing issue. That is why the pinned message is removed.
bold siren
It could be a bug, wait patiently for it to be resolved, @knotty seal.
knotty seal
Until the season is over? @bold siren
bold siren
We don't know, but I am pretty sure that it will be fixed very soon, @knotty seal.
green geode
help me
pale falcon
How may we be of assistance, @green geode?
green geode
looking for live support on pubg mobile @pale falcon
I'm looking for live support for eating unfairly ban
please help
pale falcon
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @green geode.
I think I told you this before.
green geode
all this time my efforts went to waste but I'm so sorry I have no crime I know every season conqueror
night cloak
Why do i keep getting matched with Ace players when my current tier is Platinum I? There're are several season 7 conquerors in those games.
green geode
I'm looking for someone to help me support this place so helpless and sorry
blazing saddle
@night cloak There are several ace tier players whon are still in platinum rank this season.
pale falcon
We can’t, @green geode.
night cloak
Nope they're Ace players.
blazing saddle
@night cloak They show S8 Ace?
night cloak
Now in ace
green geode
Well, do you suggest live support or someone to talk to?
blazing saddle
@night cloak If you are in platinum tier in the game mode you are playing, you should get matched with players from platinum tier or less in the same game mode from the current season.
May I know how you got to know that they are Ace tier players?
@green geode In game customer support.
night cloak
I went up and searched by their name
Should i wait for some time to get more suitable matchmakings or what?
green geode
customer support in the game does nothing and the same message @blazing saddle
leaden dawn
hey, who can i talk about a bully or a guy that want people ban with his team by reporting(spam?
blazing saddle
@night cloak What game mode are you playing on; solo, duo or squad?
It is possible to get matched with higher tier players if your teammate is from a higher tier.
night cloak
Classic solo atm
blazing saddle
@leaden dawn Report via ingame report button.
leaden dawn
yes
green geode
I'll cry please help me now
leaden dawn
there a guy with his team that spam the report button to a guy while they didnt cheat
just because they want to bullyand my friend got banned for 10 year about that situation
blazing saddle
@night cloak Normally, you should get matched with players who are in your tier only. Maybe because there is lack of players at the time you play?
@leaden dawn False reports cannot get anyone banned.
leaden dawn
well ok
well can i talk with someone because my friend got banned 10 year this morning and he dosent hack or use bug that get people ban
green geode
I have the same problem I ate for 10 years @leaden dawn ,
blazing saddle
@leaden dawn We cannot help you regarding bans. Bans are given to players only after they violate the ToS of the game. All bans are justified. If you have any issues regarding the ban, click the File Claim button and patiently wait for response.
@green geode You have already been answered. Do not bring up the same issue here again else you will be muted.
green geode
i just told mowdexe
blazing saddle
@green geode I am already helping him out, there is no need for your interference.
You can take further discussions to #chat or #pubg-mobile.
lilac raptor
Anybody know a clan who plays FPP only in ASIA server..??
pale falcon
That’s not an option, @somber beacon.
somber beacon
How he get
pale falcon
You can’t, @somber beacon.
somber beacon
I know
Can we change keyboard in pubg
In mobile
If we change our keyboard can our id get ban ??
blazing saddle
@somber beacon What do you mean 'change keyboard'?
Keyboard and languages used dont break any rules.
storm flumeBOT
Hello, @steep violet!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
torn kiln
My ping just shot up. On both my phones
bold siren
Check your internet connection, @torn kiln.
torn kiln
It is fine
whole mica
glossy sable
It's not a bug, if you look closely the 2 first missions are about Legendary and 2 last are about Mythic items.
drifting lark
Why is buggy doing that to me? I died from it like 4 times
wild sorrel
Where i can report cheaters?
How I can share image here?
Is this normal KD? I played vs this player once you peak your helmet gets removed even from 200 meter.
Srsly is this normal?
storm flumeBOT
Hello, @wild sorrel!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
wild sorrel
Anytime i try to reach any real human on customer service the bots blocks me.
rocky epoch
@night cloak this is one bug or hack from the player
night cloak
Hack he is jumping and shooting
Im reporting but he is boosting one guy everytime name of account different
Im seeing everyday like 3 or 4
Different player like that
spice saddle
Guys any idea about season rank bug,freeze?
night cloak
If u get banned 1 day -1 week it will freeze
vagrant onyx
@spice saddle yes read the pinned message
also check this
strange blaze
Hello!
I am facing a problem the ranking.
My rank points is 4058 so i should be 28 in server. But it's shown up as my rank is 128 with 3827 points.
Why is that? I wanna know what is this problem, why it's happening and for how long?
Note: i didn't play with any hacker in the team or play with hacker. But previous season i got banned 7 days for teaming up with hackers. Is that can be the problem?
leaden dawn
Who can i conctact with the player support team plz?
fair void
can i have the official link for pubg mobile the asian version please
azure tide
Is the ban wave same as before? Because I did not cheat and never played with any cheater ever. But still my account is banned.
night cloak
That tweet has completely no relevance with your suspension.
You were banned for teaming up with cheaters. It's as simple as that, believe it or not.
Further enquiries on this matter can be redirected to customer service in-game.
azure tide
But I have never teamed up with any cheater.
maiden trout
The game doesnt ban unless it is detected, the cheater was reported multiple times and you were on the same team
night cloak
The suspension says otherwise.
azure tide
But how come it is happening to other players as well?
night cloak
Because they've teamed up with cheaters as well...?
maiden trout
That was back in December bud, it's now the next year in july, that was all fixed, you were banned due to teaming up with cheaters, please stop talking about it here, if you have questions press the file claim when you go in game and see that message
azure tide
I'm not here for a debate but I just wanted to know how can I contact a real customer support executive and not some bot who just ends a conversation in the middle.
night cloak
You can only do so through customer service in-game.
There are times where an actual member of the customer service team replies.
Why matching is so hard now? Europe takes ages to find people, It takes ages to find people on every server
maiden trout
What are you trying to play ? (Mode) I highly doubt it takes ages because longest you have go wait in NA is 3 minutes @night cloak
night cloak
I'm playing Duo, Squad and Solo
maiden trout
Apparently not because it wouldn't be taking ages to get into a match @night cloak
night cloak
ʕ •ᴥ•ʔ imma cuddle u up and shove u down my bum
maiden trout
#chat @night cloak
night cloak
Lol sorry
maiden trout
Well dont be sending it everywhere @night cloak
night cloak
It’s relaxing
maiden trout
Doesn't matter
night cloak
It boosted my self astern
maiden trout
Still, doesn't matter dont be spamming a message across the channels
night cloak
Sorry I’ll post in on general
maiden trout
You do realise the admins and mods can see deleted messages 😂
night cloak
No:)))
maiden trout
So you putting it again as a smarta$$ remark still shows
fresh olive
XD
night cloak
#chat stop talking in unrelated channels
tough pike
K thank u
maiden trout
Please delete the photos from here @tough pike
safe solstice
Will you guys will ever provide cross play game like pubG mobile with the pc
late wing
How do I add a bug report
maiden trout
No, first it would be a huge disadvantage, second made by two different companies, third mobile is behind on updates, fourth the pc version has alot more detail in it like furniture, and it would look like someone was floating
@safe solstice
Check pinned messages in #555492558428700682 @late wing
late wing
I have a lumber jack skin for my open-top uaz which I prefer not to use because of how bright it is but every time I change closets, it readds the skin back.
maiden trout
That's an internet problem not the game @late wing
humble oxide
Using GFX tool may lead to ID ban or its safe ?
night cloak
Did Flag Card Bugged or not yet?
maiden trout
Yes @humble oxide, it will get you banned
sour ledge
hello, is there any way to make custom quick chat audio ?
night cloak
PUBGM Matchmaking Bug
sick whale
I need some help. Gameloop is stuck at 98%.
storm flumeBOT
Please refer to FAQ 4.4 in #481198147478224896 for further information, @sick whale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
blazing saddle
@night cloak Yes, refer to the pinned message.
@late wing unequip the skin in the closet.
maiden trout
What rank issue ? @cedar swallow
@sour ledge no, changing the game files in any way will result in a ban
ornate forge
storm flumeBOT
Hello, @ornate forge!
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
dull burrow
Only one friend bonus mission in pubg mobile week 2 missions
toxic umbra
I did like 4 rp missions in one match and it didnt count.
maiden trout
@ornate forge what's the problem ?
vivid zinc
Hello I was wondering how to get the news bot on my discord server
vagrant onyx
@toxic umbra in which place you did them ?
zealous elm
This is the second time that it logged me out of my account now it restarted everything
gloomy oasis
Hey, Why do some people’s RP badge look different? I bought rp and mines just plain blue, some people have darker blue with some curves on the ends
maiden trout
@gloomy oasis it's because of the ez mission ticket, you can purchase it each royale pass, if you have it, it will change the way your pass looks, to get to it you go to the top left of the royale pass area
night cloak
realesed 1.4 pubg mobile ?
maiden trout
@night cloak #beta-news
@cedar swallow might be a visual glitch, just wait till it gets fixed
Every version has anti cheat, if you are thinking about using the beta as a way to find working cheats I would suggest you don't @night cloak
night cloak
ever versions have very low anti cheat players have flying car and high jump 😄
maiden trout
Those cant really be fixed at the moment, most of those people get banned by reports since they use scripts to hack @night cloak
night cloak
emulators dont use it script 😄
glass pelican
There is some aim assist and whall hack
night cloak
script for mobiles
maiden trout
All versions have a high anti cheat, a script makes it much easier to bypass if done right
glass pelican
And how they can hit you while you behind two or three wall?
maiden trout
@glass pelican do you not understand how aimbot and wall hacks work ?
glass pelican
Yes I do on counter strike specialy
night cloak
its magic bolet
maiden trout
If you have aimbot it doesnt matter ig you are behind a wall, it will hit you
glass pelican
Yes but because PUBG bullet are dropping
maiden trout
Let's move to #pubg-mobile
glass pelican
zealous elm
This is the second time this has happened when,somehow my account logged out and everything starts off like I just downloaded the game.
night cloak
@zealous elm Are you playing on guest profile?
zinc zephyr
Guys what about the rankings problem? I have a friend he is ACE and have 4350 points and he didn’t get conquer yet
limber hill
???
zealous elm
No
versed crystal
idk if its just my phone or the game but the lag is insane
i try to press repair but apparently im not fast enough lmao
stuck cairn
There is plenty of lag
versed crystal
okay bruh now i repaired it and now it wont even download the game
Like what
10/10 best game
wise radish
i got banned for no reason
in the middle of a game
Like what
Why did i get temporarily banned
and idk why the language is chinese
jaunty ledge
If you use a third-party app (GFX Tool, Octopus, Etc.) The game will detects it and ban you
wise radish
im not using any 3rd party aps
thats the thing literally no reason i should have been banned
jaunty ledge
You where playing with friends?
wise radish
ye i was playing with friends
jaunty ledge
When you got "banned" in the party room says "disconnected" or you get kicked off?
wise radish
it said data error
jaunty ledge
Im talking about your friend's screen
wise radish
and more words not just data error
i didnt see party room
in the middle of a match
oblique igloo
Need some help
jaunty ledge
You downloaded the apk from where?
wise radish
from AppStore
oblique igloo
I need some UC
jaunty ledge
You're iOS
wise radish
Yes
oblique igloo
Please
jaunty ledge
@oblique igloo nobody here gifts UHC
wise radish
Ya wrong chat bud
jaunty ledge
@wise radish maybe is caused by too many reports
oblique igloo
Sorry bro
wise radish
Bruh moment
Why didn't the game just watch me play and then the system would've detected nothing
jaunty ledge
And im not in-game moderator (im not even moderator at all) so i can't help you more, sorry
wise radish
Bruh moment
jaunty ledge
Im just trying to help x'd
wise radish
ik ur fine
jaunty ledge
Ask to a moderator
wise radish
if i @ a moderator will i get muted or something
jaunty ledge
i only tag mods if they're online so welp, you need to wait
wise radish
1s online
jaunty ledge
im talking about their status
wise radish
O
cunning anvil
Hello
wise radish
i got banned for no reason
in the middle of a game
@ moderators
cunning anvil
Can anyone help me?
jaunty ledge
@cunning anvil problem?
cunning anvil
I got permanently banned for no reason.
jaunty ledge
@cunning anvil proofs?
cunning anvil
You can check my stats
wise radish
bruh moment
cunning anvil
jaunty ledge
I don't see anything abnormal
storm flumeBOT
Please refer to FAQ 2.9 in #481198147478224896 for further information, @cunning anvil. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Please read this channel's pinned messages for further information, @wise radish:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
cunning anvil
You can also check the in game profile and ratings. I was in game and suddenly got disconnected. I had some work and had to go afk for a while. May be some spectators thought that i was enabling some hacks and may be they reported me. And after a few minutes of that i got disconneted due to gdata change.
night cloak
@cunning anvil Read the bot message.
cunning anvil
Ok
I have read those. But my question is.. why was my account banned when i have not use any 3rd party apps?
I very well know how the accounts get banned.
night cloak
@cunning anvil The accounts can get banned by violating the ToS. It's not limited to 3rd party apps only.
cunning anvil
I have not violated any ToA. I have been playing the same way for the last 7 seasons. I didnt get banned then. Why only this season? Furthermore I have been killed by cheaters many times. I report them but after 5-6 matches the same cheater kills me.
How does the ban system work then?
I dont know if the permanent ban can be lifted or not. But i dont want this to be happening to any other genuine players.
night cloak
Berzerk, Your KD was abnormal bro
even though you're legit you should not push your KD above 5
cunning anvil
@night cloak i guess this is why people cheat. There is no environment for fair-play.
cunning anvil
How does the file claim work?
night cloak
@cunning anvil its skill u know ? pubg have best anti cheat 😄
cunning anvil
Hahaha...
Cheaters: Is my anti-ban script a joke to you? 🤣🤣🤣
As I said, there is no environment for fair play. Cheaters can cheat and they dont get banned. You maintain a good kd by playing genuinely and people report you and then get banned.
Anyways thanks for the help.
balmy current
Please release new skins on the 700bp crate its useless everyone got all the items
wise radish
Anyone know y i got a temp ban
cunning anvil
I dont think my account will be lifted off the ban. Just hope this doesnt happen to others.
@wise radish link your account to facebook or twitter.
I think it will be solved.
wise radish
👌🏼
cunning anvil
This mainly happens when you play by only linking with google.
And this is just a hypothesis but if you play too good for a new account, may be the system gets confused and disconnects you.
My account got permanently banned yesterday.
So, I created a new account and each time i got 8 kills and knocked/killed the 9th one, my account got disconneted due to data change and banned for 10 minutes. This happened for 3-4 games. And everytime i got disconnected at the 9th knock/kill.
polar hare
is it just me or shoot button doesnt work sometimes
cunning anvil
@polar hare there still exists the single tap glitch in some guns. And some times the shoot button doesn't work completely.
rose violet
Happens for cars too
dreamy kayak
Hey guys , I have Redmi K20 pro. Which supports additional inbuilt features for PUBG inside gaming mode . Like
- Increased touch sensitivity
- Improved taps sensitivity
- Enhanced graphics. (Which redmi claims helps in night mode, but i think it helps in spotting enemies good)
So I had a question as these are not third party apps but phone inbuilt features. If I use them. Shall I be banned?
night cloak
Guys pls ban pak angels faster
I cant report in game because of a bot, that always saying strange things. This vid is from russian commentator, as a proof for hacks
night cloak
No, not me, its famous russian commentator
rare scaffold
No no, I meant that you are the guy who sent the link here of that video? I am asking this because I can't see the name of the user who sent it
night cloak
Yes
rare scaffold
Okay
night cloak
Check the middle of the video, theres team TheFeel asking pak angels
maiden trout
What's up @winged crescent
winged crescent
I own an ipad 2019 and WiFi with preety good speed but there is one problem annoying me can you help me out?
maiden trout
Depends what is the problem ?
winged crescent
In every game when I am playing like there is different type of lag I get can you help me out with ? So what happens it I can move in my screen but my teammates are stuck and like everything is stuck for 1-2 sec and then it goes back to where I was like for me game wasn't refreshing
Like it's not like that freeze where we can't move
I can move but it does not get refresh on the server
maiden trout
Lower your graphics to smooth and put your frame rate on the highest and then repair your client
winged crescent
Also i can't fire , change gun or even if enemy is shooting me or I get knocked I don't see any on the screen
maiden trout
That would probably be your device then, I would suggest a factory data reset
winged crescent
Yes it is at smooth and highest fps I tried that thing in previous season it didn't work
maiden trout
@rare scaffold can you help here, I'm going to sleep
rare scaffold
Okay, thank God this is performance issue not the game issue otherwise I would be sitting duck @maiden trout 
winged crescent
Ipad mini 2019 is quite strong and here I am not talking about render lag that we get
maiden trout
Thanks, goodnight @rare scaffold
rare scaffold
Gn
winged crescent
Hn @maiden trout
rare scaffold
@winged crescent your issue sounds like data packet loss
How much is your ping while playing the game?
merry flame
can you guys add the prime plus in pubg kr
winged crescent
@rare scaffold .
merry flame
and item shop stuff with uc and bragain
rare scaffold
@merry flame contact in game customer service for feedback/suggestions
merry flame
where?
rare scaffold
@winged crescent take a internet test and check your ping there along with packet loss
winged crescent
Can I zsnd media here ?
merry flame
@rare scaffold which one should i choose there is no feedback option
undone stump
Need help regarding server ping
rare scaffold
Are you using a VPN?
undone stump
No
winged crescent
@rare scaffold can you suggest me a good application to check packets lost ? Because speedtest by oakla isn't showing anything about it
rare scaffold
@winged crescent gimme a min
@undone stump lobby ping is different from that of in game, go in Asia server and check your ping there
undone stump
I haved checked its always higher than 300
rare scaffold
@winged crescent Install HPE Network Capture Express from the Play Store
@undone stump do you use a wifi or mobile data?
undone stump
Wifi
rare scaffold
@undone stump was this issue there from the min you started the game on wifi?
undone stump
I have been playing by wifi from the begining
winged crescent
I can only see micro focus network capture express nothing which you said
rare scaffold
@winged crescent which device are you using?
winged crescent
rare scaffold
@undone stump so this issue was there from the beginning?
winged crescent
I have one plus 5t as well as ipad mini 2019
rare scaffold
Open NC Express. @winged crescent
@undone stump restart your wifi router along with your device, if this doesn't works then try repairing your game
@winged crescent also, state your issue again in detail
winged crescent
@rare scaffold bro what is NC express? 😅 Okay so. My issue is when I am playing the game with WiFi on ipad mini 2019 so what happens is the game freezes for me I can move in the game but i think the server do not refresh for me or something like that whatever happens in that 1-2 seconds I can't see let's assume a enemy was shooting at me and I get knocked but I can only see that I am knocked after 1-2 seconds
It happens like 1 time in 2-3 mins in almost every game
rare scaffold
And how much is your ping in game?
rare scaffold
How much is your download and upload speed altogether while playing the game?
winged crescent
Above 50Mbps I have 100Mbps connection so get good speed I am able to live stream
It happens wheather I am live streaming or not
If you want to see I have recording uploaded on youtube I will give you time stamp that might help you understand my problem?
rare scaffold
Okay you have good internet, but how much is your speed while playing? You need to have a constant speed of 20-30KBPS while in match, if you are having above 100KBPS then that means your device in consuming your internet in the background
dapper panther
I have 5 from this !! Why i cant dismantle them !!!
rare scaffold
@winged crescent that seems to be a good idea, send it, not here, you aren't allowed to post links here, DM me the link
@winged crescent
That doesn't looks like an internet issue to me tbh
cerulean nimbus
It's not an internet issue
winged crescent
@rare scaffold then?
rare scaffold
Try repairing your game
cerulean nimbus
Which server you play on?
winged crescent
I am so much confused weather I should go and talk to my isp or something
rare scaffold
That is stuttering @winged crescent and this is normal, it happens when someone renders at the draw distance
winged crescent
@rare scaffold how's that normal?
If that would have been happening in eSports then there is no sense of organising an whole community for this because it's ruining the game and live streaming
cerulean nimbus
When enemies and part of the map loads in, The game stutters for a moment as the information loads in.Its a normal issue.
rare scaffold
See ↑
winged crescent
@cerulean nimbus asia
But then tell me one thing my friend uses the same ipad mini 2019 and he has no issues like this ?
What would you say ?
winged crescent
Bro but you know right that this scenario is totally different with the rended lag we see when enemy is coming
Check your ib
still spindle
I can't login to my account with Twitter, please help me. Everytime I'm trying to login it says this...
median garden
I Kill 3 Enemies With Skorpion And Mission Is Not Completed!!!!!
cerulean nimbus
@still spindle you have Twitter app in your device?
still spindle
Yes I have.
cerulean nimbus
@still spindle Uninstall the app, then try logging in through the in game browser?
still spindle
Ok..
cerulean nimbus
@median garden was there any requirements for the Mission to complete?
night cloak
@median garden try using other pistols.
median garden
But Skorpion Comes In Category Of Pistol Of Not?
surreal path
I want to return a banned account, because it was banned for no reason. I have not used any third-party programs, cheats or hacks. How can I do it!?
snow light
rare scaffold
@surreal path use file claim
still spindle
@cerulean nimbus it's fixed, I just tried again to login and this just somehow login successfully.
surreal path
@rare scaffold what it is and where to find it
rare scaffold
@surreal path
surreal path
@rare scaffold but there is no one responsible and do not help
rare scaffold
@surreal path but that is the only thing you can do as we are not in direct contact with any of the devs
surreal path
@rare scaffold well thank you. try to contact them again
trail swift
@Support in oppo tournament i want to go to group b current my squad registered in group D. If i dissolved squad then i am abel to creat again ?
neon goblet
Hello, I can't buy UC with Google Play balance anymore. . It shows 'Not Eligible' error.. Is this payment method not supported anymore for PUBGM?
cunning anvil
The file claim doesnt work
I filed claim and it leads me to a bot messenger screen.. and all it does is give me the reasons to why the accounta are banned. And not specifically why my account was banned. And later there is no response.
graceful orchid
Anybody help can't login to my pubg mobile game...
spring barn
I cant set my signature it says signature contains invalid characters. But I've used only alphabets and numbers nothing else not a space
coral leaf
Excuse me i just died by a bug that didnt show up the grenade and grenade sound but its damage me , when i toss my grenade too its not coming out same with my smoke bomb and flashbang ,😔
graceful orchid
Is here anyone to help ?
spring barn
U have to tag any moderator if you want to drag their attention quickly
graceful orchid
Don't know anyone man
spring barn
Just tag one of em whos online
vagrant onyx
@graceful orchid i can help you
steady surge
I got ace in season 7 but I do not have season 7 ace title? Any help or is this bug?? Idk anyone else who have this issue );
graceful orchid
@vagrant onyx I can't login to my account this shows up
steady surge
How do u mean
vagrant onyx
@graceful orchid do this
press repair
than do routine rest
after that rest your device and connection
now open log in-game
and log in using guest
if it worked
try log in with your account
steady surge
@vagrant onyx how to claim reward I thought its automatic lol
vagrant onyx
@steady surge you are welcome
i was just uploading the photo to show
but you did it
...
@graceful orchid glad that its worked
:/
night eagle
Any updates regarding with the loading screen bug?
hazy phoenix
queen grove
hello i am unable to send team messages while in lobby
spring void
@queen grove it might be because you were muted can you provide a screenshot?
spring barn
Pls help me bruh
I cant set my signature it says signature contains invalid character
@spring void can u help me out pls
tall pawn
Hi i need help
Please help me
I am inactive for a moment when i joining game again i see i am not leader to own clan and clan leader have been transferd to other player
How can i get it back because this player never back me my clan
vagrant onyx
@spring barn does your signature continue with 0 number ?
gritty veldt
Gun Skins are not visible in matches..In lobby it shows the skin that you've selected but in game you don't see the equipped gun skin instead seeing the stock skin.
vagrant onyx
@tall pawn you cant get it back no more
there is no way for now
You can do 1 thing
if you dont know the new leader
send him a friend request than till him to give you leaderShip back
also to notice him try to chat in the clan chat
scarlet ether
why don't they put back the first person perspective that you could see the whole weapon
vagrant onyx
@gritty veldt if you switch between your loudout that might happen
its might be bug
gritty veldt
@vagrant onyx maybe that is the case i am using my portable closet rn. Thank you
dense grove
I was hacked into Facebook and there was no access to the game, then I restored Facebook and I went into the game and there was a ban for 10 years, what should I do ??
rare scaffold
@dense grove use file claim
dense grove
how to apply
rare scaffold
see that ban notification? there will be 2 options provided to you, one of them is file claim
dense grove
and that is, I need to drop the file?
rare scaffold
you need to chat there and state your issue
dense grove
excuse me but I do not know how and to whom to contact with this problem
throw off the link where you can contact and talk
rare scaffold
in game
junior arch
@rare scaffoldi have doubt
rare scaffold
@junior arch yes?
junior arch
See I have 18uc less for 600uc ok.i am asking my friend to gift me RP using his 600uc ok
junior arch
I just wanted to ask will I be able to gift back to to him after collecting 30uc from rewards as my 600uc will get complete
@rare scaffoldtell me please
zenith hearth
Hi
rare scaffold
i am afraid but i dont know much about the in game things
junior arch
Can you please find out
rare scaffold
but i assure you that someone with the solution for your problem will be here pretty soon
junior arch
I don't have time bruh
Gift option will obselete tmmorw
@night cloak @night cloak
Help me
blissful rock
hello?
help me people my tencent gaming buddy show problem white and black screen error
storm flumeBOT
Hello, @blissful rock!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
blissful rock
i tried everything on youtube video to solve this problem but nothing work
zenith hearth
Hello !
I have a problem rating !
Not ranked !! Why?
supple wasp
it happens every monday when the new week starts
just like they distribute the weekly titles 🤔 may be that's only reason or else pubg ranking system is bugged again @zenith hearth
meager wagon
@junior arch yes , you can gift him RP Pass back
spring void
@spring barn what is your signature exactly?
zenith hearth
@supple wasp Yes, the second week came, but nothing changed 😦
@cedar swallow Yes yesterday
supple wasp
@zenith hearth ya its probably bugged
zenith hearth
@cedar swallow no 😦
supple wasp
@cedar swallow can you please stop acussing anyone without knowing the facts
seriously if that's the fact pubg will definately take action
zenith hearth
@cedar swallow I have been stubborn for 10 years without using any cheat program !! So do not blame me for that
@cedar swallow I swear to you 👍
night cloak
Your rank will not be "bugged", @zenith hearth. It will be frozen.
zenith hearth
@cedar swallow thank you ! But I did not cheat 😃
trim sapphire
My game has just crashed to the home screen 3 times
night cloak
There are several reasons why the apps keep crashing or freezing. The app can become unresponsive or it may crash if it is not up to date. Many apps work a lot better if you have a strong Internet connection. Another reason is the fact the app is poorly coded. If you do not have enough free storage space on your Android, the apps won’t be able to run properly. It is very important to clear the app’s cache and dataevery once in a while especially for the apps you use frequently. If you haven’t done it for a while, the app will start to misbehave. A software glitch can also cause the problem. It can also be caused by thermal throttling, @trim sapphire.
trim sapphire
Thanks, I'll try your suggestions
vivid nacelle
ive found another weird bug
so i was trying to drive to the supply crate and then i was going to go away from that supply but when i enter the car it shows my (i forgot whats its called) (u know the buttons when u walk,fire,aim)and then i cant exit the vehicle
pale falcon
You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic.
If you are still facing technical difficulties, please contact the customer service and the technical department will look into the issue, @vivid nacelle.
hollow cape
Not really a typical "Support" question, but I need help in completing the friends challenge in week 2, I have the elite pass
hollow cape
Why do you think this doesn't classify as "Support"
spring void
You dont need help but you need someone for competing missions with you so please use looking for groups channel
@hollow cape 
spring barn
I want to know that is this app official partner of pubgm ??
spring void
@spring barn yes it is but it is only available for indian region
spring barn
Means it is safe and i can use that and wont get banned ??
spring void
@pale falcon it is official , you can check pubg mobile facebook page
@spring barn yes you wont be banned
spring barn
Hmm ty
But one of the mods is saying its not official
Can you provide me with link of that post saying its official
spring void
@blissful rock #emulator-support
blissful rock
@spring void k thx
modern gale
Can you give me the link on direct message, @spring barn?
lavish hound
modern gale
What's your problem, @lavish hound?
lavish hound
I don't receive my 5 days UC...how can i collect my 5 days UC.....bz,i my account was banned for a week...so i collect from prime membership but they give me 1 day UC..but is written i can collect upto 5 days UC..so pls help me
weary plover
@modern gale help him bro ... He just open his account after a week
charred nexus
so whats up with the fake emote on the new set i got on the sea serpent set
it doesnt show what it does as it displays in the shop
i got scammed theres no gun in the actual emote thats false advertising and a huge scam
modern gale
Is UC delivered automatically, @lavish hound?
weary plover
@modern gale no
spring void
@charred nexus i believe you need a pistol equipped to use the emote
lavish hound
@modern gale no
modern gale
Unfortunately, we have nothing to do, if you contact the customer in the game, they will probably inform you, @lavish hound.
storm flumeBOT
Please refer to FAQ 6.1 in #481198147478224896 for further information, @lavish hound. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
hollow cape
@lavish hound You will get the uc of 5 days after your subscription is over
arctic veldt
How could I send a video reporting my problem better? of a possible infinite loop bug, as if my internet was bad, but my internet is normal and operating normally in other games.
or send me a link from a youtube video showing how my game is
modern gale
Part of the game with a ping in the corner, your internet or the server is shown to be in good condition, but according to the server probably has been delayed for you, @arctic veldt.
night cloak
Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.
All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @vagrant dune.
modern gale
Have you tried repairing your client, @arctic veldt?
arctic veldt
I sent you a video reporting my problem better @modern gale
modern gale
I have already watched it. I asked you a question above, @arctic veldt.
arctic veldt
I cleared the cache, repaired the emulator SD, installed the emulator, and from yesterday to today I formatted my computer, but the problem persists @modern gale
modern gale
How often do you have this problem, @arctic veldt?
arctic veldt
Constantly!
Sometimes I get started and the bug starts right away! @modern gale
modern gale
I am sorry to hear that, @arctic veldt. You have to get a ticket from customers within the game, it will help you.
night cloak
my friend panic got banned for no reason unban him now seriously
modern gale
Please tell your friend to read below, @night cloak.
storm flumeBOT
Please refer to FAQ 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.
modern gale
Read message above, @trail swift.
brave hollow
Faced the problem of custom rooms. Observer Mode
Android: in January-February, he conducted castes, everything worked well, but after a week, castes with 30+ players began to lag. Everything hangs, except for killchata and time, and the characters move back and forth. Sometimes the characters could postpone all the rules, and sometimes they had to restart the game in order to watch the custom again normally. But the fact of posting is furious. Then I broke the phone, now I can’t give information on the mobile version.
PC: I saw a streamer with castes around March, streaming it through a PC, iron is below average, but it was without lags even with 80+ participants. I already bought a PC with good enough hardware for the emulator version and went into custom. there were three cards: 20 +, 50 +, 100 players. Absolutely in every game the timer and characters hang from the start. The client restarted with the game and the match was loading, but as soon as I entered the match, everything was hanging except for the kill. And did not hang. The connection speed in all cases was ± 5mb / s. With the same streamer, we were today testing on almost the same hardware, and my pabg in custom. He plows everything, everything costs me ..
Help solve the problem
marsh tusk
anybody facing bug for daily mission (arcade kills) do not complete eventhough i am playing in sniper mode?
im fully aware does not work on war mode. but previous season worked just fine
with sniper mode.
shrewd grail
Is there any issue with ranking points? It seems broken to me.
brave hollow
Hey! Help me!
pale falcon
How may we be of assistance, @brave hollow?
brave hollow
Faced the problem of custom rooms. Observer Mode
Android: in January-February, he conducted castes, everything worked well, but after a week, castes with 30+ players began to lag. Everything hangs, except for killchata and time, and the characters move back and forth. Sometimes the characters could postpone all the rules, and sometimes they had to restart the game in order to watch the custom again normally. But the fact of posting is furious. Then I broke the phone, now I can’t give information on the mobile version.
PC: I saw a streamer with castes around March, streaming it through a PC, iron is below average, but it was without lags even with 80+ participants. I already bought a PC with good enough hardware for the emulator version and went into custom. there were three cards: 20 +, 50 +, 100 players. Absolutely in every game the timer and characters hang from the start. The client restarted with the game and the match was loading, but as soon as I entered the match, everything was hanging except for the kill. And did not hang. The connection speed in all cases was ± 5mb / s. With the same streamer, we were today testing on almost the same hardware, and my pabg in custom. He plows everything, everything costs me ..
Help solve the problem
rare scaffold
In Emulator, stuttering occurs because of the unoptimized files of tgb, a HDD can't read those many unoptimized files in a sec
Less than a sec I should say
brave hollow
why then the streamer who was sitting in the same custom with the same iron normally looks custom?
and I should not hdd, and ssd
storm flumeBOT
Hello, @brave hollow!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
rare scaffold
@brave hollow don't post the same thing there, I got what u want to say
warped lily
Can i know why pubgm is scamming people by advertising fake ****. The banner clearly says 400 uc but when i brought it it just gave me 30 uc. Nice SCAM PUBGM.
night cloak
May I know which banner you're referring to?
night cloak
Did you get the crate voucher and outfit too?
Yeah people are getting 30uc not 400
@warped lily
warped lily
Yes
night cloak
Both of them?
warped lily
Outfit is time limited + 1 voucher
night cloak
From what I can see, the crate voucher is guaranteed along with the 30 UC. As for the outfit and 400 UC, it may be randomized. You can only get one of the two.
warped lily
No
night cloak
Again, it's just an assumption. I'm not entirely sure.
night cloak
Hi guys, can anyone help with a completely game-breaking bug? Half the time when I shoot I can not adjust my aim. Anyone have a similar issue? Can only temporarily fix by going in and out of the settings menu
The x10 value may only apply to the 400 UC.
That's very vague, @night cloak. It may just be your device.
I'm using an S10+
warped lily
Still it clearly is a scam because it says u will get all three items
How can i get my money back
warped lily
But its a scam
night cloak
It would be appreciated if you could record a video of the issue and submit a bug report in #555492558428700682, @night cloak.
I'll get back to you with information regarding the offer asap, @warped lily.
warped lily
Ok and do u have pubgm support link
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
^
warped lily
👌
night cloak
You could also contact them regarding the issue. Be sure to attach the necessary documents such as the receipt and a screenshot of the offer.
hi Sheth, will do
Thank you very much.
I have seen online one or two other people complain about the same thing, but no resolution.
Is this similar to your issue, @night cloak?
it's not stuttering, it's literally can not move the "camera" while firing
can move character, not camera
I've never heard of such a bug.
A video of it would be really helpful.
Perhaps it's your sensitivity settings?
i've tried every sensitivity and control scheme under the sun
also thought it was my hand or finger position, but it literally locks until i go into a menu
Does this happen every game?
40% chance of it happening when im engage an enemy