questions

[night cloak]

Is there any certain level required to be visible in region ranking or is it just the Tier?

Look, My rank is not updating on server despite of having Platinum V tier rank

Regional rankings update every Monday at 00:00 UTC, @night cloak.

[marsh scroll]

@tawny needleami they blocked me unfairly, I tried to contact someone from the support but nobody answered

it only remains to wait if one day answer the customer service

[night cloak]

@night cloak I’m waiting since 2 days buddy, it’s the same, it’s not being updated

2 days ago was Wednesday, not Monday.

Then why others not facing this issue?

Why only me?

It's not an issue. Did you read what I said? Regional rankings update every Monday at 00:00 UTC.

[final atlas]

There is a problem with servers, the game is not right. Also there is a problem with sound, if I hear footsteps from mt left side thr enemy is in the right side. We had this problems before. Maybe after the s3 or s4 started. Same problems, again?

[night cloak]

i have a question

Getting this and have to wait every 5min

[vagrant onyx]

@night cloak check the pinned message in this channel

[patent igloo]

My mic hasn't worked right since the update

It's really pissing me off

[night cloak]

@vagrant onyx im looking at it but dont see nothing

[vagrant onyx]

@night cloak let me send it

[night cloak]

who can help or explain .. and why pubg dont have real people for costumer service

[vagrant onyx]

@night cloak

[patent igloo]

My friends aren't letting me join them because it won't work during matches after a few minutes in

[night cloak]

since yesterday contacting costumer service but no response

and thanks @vagrant onyx

[patent igloo]

And why does everything have to cost so much godamn money? I feel people are trying to steal from the players

The prices are unrealistic and unreasonable

[steady ridge]

@night cloak i have the same problem on tier and rank

[haughty cypress]

@patent igloo its to exploit people who impulse buy

[steady ridge]

@night cloak and it’s from last session, they say because you have VIP hacker looool

[haughty cypress]

@night cloak did you do anything to your network connection previously? or download some shady stuff

[quaint arch]

Hi,how can I get my clan back? I didn’t login one day and the leadership got transferred to a member,a relatively new random guy in there clan,at least should get transferred to a coleader or elder something. I understood that I didn’t played lately,yeah I didn’t got so much contribution in the clan lately because I was a little busy and just played that deadmatch mode a little but how to take me the clan?please if someone can help me, I’m really upset

[vagrant onyx]

@quaint arch only 1 day you sure

[patent igloo]

Can someone help me with field medic achievement? I'm running out time for the premium crate and I only need 1 more crate to get a legendary item. If I revive players 45 more times then I can get a coupon for the last crate. I am desperate and running out of time

[vagrant onyx]

?

@patent igloo so what you need ?

[ancient peak]

He wants someone to get knocked 45 times for him to revive them xd

[vagrant onyx]

@patent igloo you can generate in legendary item 100%

[tired stag]

Hey

[blazing saddle]

@patent igloo if you want crates you can buy the coupon scraps from silver coin redeem shop.

[patent igloo]

Yeah. Premium crate is about to reset tomorrow and I really want to try to get the time traveler set

[quaint arch]

@night cloak yeah I tried but he doesn’t wanna talk with me

@vagrant onyx yeah look at this

[patent igloo]

I bought the daily cap already and the crate will reset before I get to buy the rest

[vagrant onyx]

@quaint arch what

[tired stag]

Can you help me

[vagrant onyx]

@quaint arch i am at 332

[blazing saddle]

@tired stag what is the issue?

[patent igloo]

What do you mean generate

[vagrant onyx]

@quaint arch you just have to log in everyday

[patent igloo]

Come on someone help out plz

[blazing saddle]

@quaint arch it counts the total days you log in. Doesn't matter if it is consequtive login.

[ancient peak]

?

[patent igloo]

I bought them already. I still don't have enough scraps

[tired stag]

@blazing saddle how can I communicate with PUBG service

[ancient peak]

Why that get deleted

[quaint arch]

@blazing saddle hmm ok

[blazing saddle]

@patent igloo Is your issue regarding how to do the achievement or you want someone to help you out to do it?

@ancient peak Interference. I am already providing help.

[patent igloo]

I need help doing it

[blazing saddle]

@patent igloo then this is not the place. Go to lfg channels.

@tired stag ingame customer service.

[ancient peak]

Interference lmao

[patent igloo]

Great. It will be too late before I get that crate

[blazing saddle]

@night cloak Do not spam here. Keep questions related to support only.

@ancient peakcheck dms, there will be a dm by Dyno.

[tired stag]

@blazing saddle I tried but I didn’t achieve what I need

[blazing saddle]

Refer to it before helping out people here. @ancient peak

[quaint arch]

So I can’t do nothing now just to ask him to return me the clan ?

[tired stag]

Can anyone help hear

[ancient peak]

Ok it was after 3 mins

[vagrant onyx]

@quaint arch yes

[blazing saddle]

@quaint arch unfortunately yes. Additionally you can take the issue to customer support in game.

@ancient peak I already responded within the time limit.

[ancient peak]

Ok it's fine whatever

[quaint arch]

Ok thanks guys have a good one👍

[vagrant onyx]

@quaint arch welcome

[ancient peak]

So your role is basically paid for lol?

[tired stag]

@blazing saddle can you help me

[vagrant onyx]

To manage this if you not active
just kick the user you don’t trust if you not going to be active
and keep only for the one if your friend and you have contact to them if something happen

[blazing saddle]

Nope, it is voluntary work @ancient peak

[vagrant onyx]

@quaint arch

[ancient peak]

"Contributor"

[tired stag]

Anybody please help!😭

[night cloak]

@haughty cypress what shady stuff

[haughty cypress]

any third party apps etc

[quaint arch]

@vagrant onyx no is to late bro, After I lost a level 7 clan I don’t think I’ll create another one or play the game,I feel robbed honestly at this point

[ancient peak]

@tired stag what's the problem?

I waited 3 mins

[blazing saddle]

@tired stag When I asked what the issue was, you responded by 'how to contact ingame customer support' and I answered it, If you have any other issue feel free to ask.

@ancient peak yes, no problem.

[ancient peak]

👌

[wet wasp]

Hi all

I have an issue ,, when i go to ranking and go with friend ranking i was 0 but in server ranking i have a number

Why in friend ranking i got 0 ?

[ancient peak]

@wet wasp can you provide screenshots

[night cloak]

@haughty cypress nah thats why cant understand whats happening

just using the game thats all

[blazing saddle]

@night cloak the solution of the data error issue is given in the pinned message as said by @vagrant onyx.

[wet wasp]

@ancient peak this a example of my problem

[steady ridge]

@wet wasp i have the same problem from last session

[wet wasp]

H

[ancient peak]

Ok 300 told ya it's a data error so your ranking is what is should be it's just showing you its 0

[wet wasp]

But i will show in region ranking ?

[ancient peak]

And your regions are different

[wet wasp]

What ??

[ancient peak]

Africa and Egypt

[wet wasp]

Yes

[ancient peak]

On regions and friend is Europe

[smoky trail]

Why is there no option to turn off auto equip for gun attachments?

[wet wasp]

Is there a solution

[smoky trail]

I just died because a 6x got on my freaking AKM in a cqc shootout

[ancient peak]

Oh never mind same place xd

But idk if there is but your ranking is safe

It's just a visual error

@smoky trail just turn off auto equip..

Pickup I'm sorry

[smoky trail]

@ancient peak show me where it is

How is auto pickup auto equip? Smh what's wrong with these people

[smoky trail]

I need to pick up items quickly smh, why should that put a scope on my gun omg

[ancient peak]

I guess it just helps with inventory..

[smoky trail]

claps The common sense is somewhere... Hopefully they find it soon.

[long stirrup]

Hey

[ancient peak]

Turn off the limit for scopes to pick up

[long stirrup]

I need help

[smoky trail]

@ancient peakI guess I'll do that. But picking up the scopes shouldn't put it on don't you agree?

[ancient peak]

Just scroll down that setting

[blazing saddle]

@long stirrup How may i help you?

[ancient peak]

I mean personally I wanna see closer lol

[smoky trail]

Even if i turn it down when i take up the scope the game will put it on

You don't want to see closer in a house man

[long stirrup]

My enemies ahead mark is marking towards right side. It supposed to mark exact on the crosshair.

[smoky trail]

So you think you can use a 6x up close

[ancient peak]

Well this way you can pick it up manually and it wont surprise u

[blazing saddle]

@smoky trail I dont find any auto equip option. I guess it is default. Try suggesting this to the ingame customer support.

[smoky trail]

@ancient peak it will still auto equip and make a load of inconvenience. You have to get in your bag to unequip it

[long stirrup]

@blazing saddle please help me

[blazing saddle]

@long stirrup Can you elaborate with screenshots? If it is a bug, feel free to submit it in #555492558428700682

[long stirrup]

Ok

[smoky trail]

@blazing saddle Yes I'll do that, i have low expectations though

[ancient peak]

Like 300 said suggest it to in game support and they might add an option

[blazing saddle]

@smoky trail @ancient peak further discussions in #chat or #pubg-mobile, 😅

[ancient peak]

Ok one more thing dont aim up close xd

[smoky trail]

@blazing saddle customer support does not allow any such thing

All it is, is a bunch of questions and answers

[blazing saddle]

In the feedback section?

[smoky trail]

I see no feedback section to pick?

[long stirrup]

Hey @blazing saddle

@blazing saddle

[ancient peak]

That's weird...

[long stirrup]

Yup

It is embarrassing moment when playing with teammates and we have to mark where enemies is

[blazing saddle]

@long stirrup try clicking the repair client button shown at the login screen. If that doesnt help, clear cache and redownload resources.

[long stirrup]

Done already @blazing saddle

[ancient peak]

300 is this the feedback thing

[blazing saddle]

@ancient peak Yes suggestions can be provided there.

[ancient peak]

Ok I dmed him it

[blazing saddle]

@long stirrup check the sensitivity settings?

This is the first time im seeing an issue like that.

[long stirrup]

@blazing saddle my other friends also facing this issue

@blazing saddle checked the sensitivity settings

[blazing saddle]

@long stirrup it is possible that it may be a bug. Feel free to report it in #555492558428700682 or ingame.

[long stirrup]

I reported but not showing my report on discord

[ancient peak]

I dont know what u just sent me lol but your name is 300

[blazing saddle]

@long stirrupit will show up when it is approved

[long stirrup]

Then pubg sucks because for genuine bugs or glitches they don't have time

[night cloak]

@blazing saddle did that but still having same problem

[ancient peak]

Try to do it to a little to the left until it's fixed man

[tired stag]

@blazing saddle my PUBG account was stolen can you help me?!

[ancient peak]

It takes time to fix bugs

[night cloak]

Pubg need to fix the game since the update , having a lot of problem

[blazing saddle]

@night cloak did you put the primary DNS to 8.8.8.8 and secondary to 8.8.4.4?

@tired stag Account security is your own responsibility. Noone can help you regarding it. Contact customer support regarding further help.

[tired stag]

Ok

[blazing saddle]

@night cloak You have to connect to Google DNS and open game. It does get fixed.

[tired stag]

@blazing saddle I tried but I didn’t achieve anything

[blazing saddle]

@tired stag If you have lost access to the social media, I suggest you contact the social media support and gain access back to your account. That is the only way to get back your account.

[willow cloud]

@blazing saddle where is the beta support or beta chat plz tell

[tired stag]

@blazing saddle this is the problem the person who stole my account report so my Facebook is disabled now

[blazing saddle]

@willow cloud beta has been closed as the version has been released globally.

@tired stag Contact facebook support.

[tired stag]

I don’t know how

[blazing saddle]

@tired stag https://m.facebook.com/help/

[tired stag]

Thanks @blazing saddle

[willow cloud]

@blazing saddle has ceased forever

[blazing saddle]

@willow cloud will reopen when the next beta is released.

[willow cloud]

@blazing saddlelove you thank you

[storm flume]

Hello, @spring abyss!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[eternal coral]

Rating protection card use limit?? 1 match or 1day??

[daring patio]

One match, @eternal coral.

[eternal coral]

Oh no... It's could be 1day...by the way thanks for info

[ancient peak]

1 day would be op

[dense yacht]

Hello sir please help yesterday night i bought 600 uc via Google pay but as per offer 60 UC will credit extra but i only got 600 please help
Username- CONTRAシAABID
Id -5160973159

[hot cove]

Kept on getting "request timed out". My connection is completely fine. It is taking forever to log into the game. Any ways to stop this?

[daring patio]

We can not help you with this issue, @dense yacht. Please redirect this query to in game customer support for further assistance.

[dense yacht]

@daring patio sir please give me email id to contact

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[daring patio]

Are you playing on mobile network, @hot cove?

[hot cove]

nope

even switching both is not helping

[daring patio]

The “Request time out” on PUBG MOBILE happens whenever you cannot connect to servers that you need to connect to in order to play the game.

This can be fixed as it is your DNS server that your ISP is using which has trouble connecting to the game’s servers. So all you have to do, really, is just change the DNS server from the one that you’re using right now to another one.

[distant falcon]

Man when will be pubg hacker free

A singe player wiped whole squad without missing a single shot all bullets were headshot

[storm flume]

Hello, @distant falcon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[distant falcon]

It doesnt matters if i report or not

Pubgm is not taking any action

Although i do report

But in every 2 matches i encounter havkers

[blazing saddle]

@distant falcon Reporting speeds up the process of account suspensions. The system has to check all the reported accounts individually, hence it takes time.

[clear cradle]

Agreed with @distant falcon reported guy with flying car in season 6 yet not banned and still hacking

[iron fractal]

i and some of my frnds has encountered a bug where we are not getting bp after the match

[spring abyss]

@clear cradle me too the ban system is suck event calling cs cant help with screenshoot or capture video they only suggest in game report . in game report is absolutly disaster no one banned

[grizzled lark]

It's because they already have exceeded their daily limit of bp, @iron fractal.

[iron fractal]

no.. i have just played one game today and i saw this..

i know abt the 5k bp limit.. but can not get 5k bp in a single match

[grizzled lark]

If you think that's a bug that is needed to be fixed, kindly report it in the game itself, @iron fractal.

[iron fractal]

hmm ingame support is non existent but thanks for suggesting..

[spring abyss]

@iron fractal in game support only bot not real human event I report cheater and only got banned 7 days how I know bcz have ID so i can search on add friend and see he got ban or no

[daring patio]

???

[night cloak]

Where's European server located? Frankfurt?

[daring patio]

Several locations, @night cloak.

[night cloak]

Where exactly

Do you know?

[daring patio]

I am afraid but we are not aware of this information but there are several sub-servers.

[night cloak]

Oh okay thanks

[red moat]

I'm experiencing Red-Green vertical lines on the left side of my screen during gameplay after the update. Can anyone help me through this? I have a high end phone with 6 GB ram so I don't think it's an issue with limited hardware as my phone supports hdr mode, but the lines have reduced after I tweaked the graphics settings to the lowest possible.

[spring abyss]

@clear cradle I still hv captured video and 1 ID player who cheating and kill my squad but not get ban from season 7 if moderator or contribtor interisting about this player can DM me since ingame support and cs cant help

[night cloak]

@red moat pocophone?

[red moat]

@night cloak Motorola z2 force

[night cloak]

Hm could be problem with display

Is your phone waterproof or have you ever accidentally poured liquid over your phone?

[dull marten]

So now can we play 4 match?

[tepid zodiac]

I hv purchased prime subscription and it says u will get 5 UC daily and other benefits. But I’m not getting 5 uc daily. And it shows this page (purchase prime and plus) please help!

[night cloak]

Please contact customer service regarding that, @tepid zodiac.

[icy carbon]

Wtf is wrong with the peek button?

Why tf does it delay every faking time?

[mint hinge]

Hacker id = 5534821309
Kd =41.90

[storm flume]

Hello, @mint hinge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Hello, @icy carbon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[wet wasp]

Hi all

I have a problem with region ranking

I need to fix it

?????????

[daring patio]

What is the issue?

[strong orbit]

How much time does it take for a cheater(so called hacker) to get a ban?...I reported a guy two days back for using hacks and today I came across this same guy again

And one more issue, I was killed by a squad of these cheaters, they all had same name, I reported one but when I tried to report other three it showed "u have already reported this person"

[daring patio]

Undefined.

[strong orbit]

Please forward it to the devs that u cannot report if all have same name, only one gets reported

[pale falcon]

Please see the first pinned message, @strong orbit.

[feral badge]

Why I am not in Rank?

[vagrant storm]

Need help fix it plz

[vagrant onyx]

@vagrant storm if your account is global and you used your acc to log in on Vietnamese version you cant use your acc to log in on global version anymore

[night cloak]

Hello everyone i have a quick question can i get the rp with a debit card or a credit one ??

[feral badge]

What About mine?

[vagrant onyx]

That what the info say
.....

@feral badge i am not sure about this issue but the thing depend on the flag you sit on your profile

[feral badge]

I am from Bangladesh

[vagrant onyx]

Is your flag sit on Bangladesh in your profile

[cedar swallow]

@feral badge
Cuz u are probably using hack tools or played with a cheater!
This called rank freeze , it also stops you from ranking up on ladder

[vagrant storm]

How to login back my id Globel version

[night cloak]

You can't.

[cedar swallow]

@feral badge
Have you get 10 minutes ban before?

[night cloak]

Regional rankings update every Monday at 00:00 UTC, @feral badge.

[vagrant storm]

Why sheth

[cedar swallow]

@night cloak
You are right about ranking time , but his rank stoped for now because he got a 10 minutes ban , either he was cheating or played with a cheater also he should got a rank on the ladder if its not on Monday atleast to know his rank!

[vagrant storm]

@sheth fix it my problem.bro

[hollow cloud]

i need help PUBGM!
please fix it!
check my screenshots...i can’t see my motorcycle in my looby and didn’t complete the achievement.

its only work in the game

@lime juniper ☝🏻😓

[feral badge]

@cedar swallow No

Lol I did not get any types of ban. @cedar swallow

[cedar swallow]

@feral badge
You are 100% cheated or played with a cheater to get this problem , ask the pubg team here they will tell you the same thing , Rank freeze = Cheater/playing with a cheater

[feral badge]

Maybe my lvl is 22. Thats why

[cedar swallow]

I don‘t think so

[feral badge]

Are you PUBGm authorized support person?

[cedar swallow]

no but i have the same problem as you

[feral badge]

Then you don't know this problem

[cedar swallow]

And they told me the same

[feral badge]

But I got it and remember I am not hacker or cheater

[cedar swallow]

🤣🤣 oh my god , anyway ask them they will till you the same

[feral badge]

No under lvl 30 players in the rank. Check it out

[vagrant onyx]

@feral badge wait till Monday till it refresh

[feral badge]

Ok, I am waiting

[blazing saddle]

@feral badge this is authorized pubgm response, but your problem seems a bit different so i suggest you wait for monday refresh

[steady laurel]

How to report bug?

[storm flume]

Hello, !

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[blazing saddle]

@steady laurel ^

[tiny bone]

Hello y cant i join my friend clan shows cant join due to different version

[steady laurel]

Means how can I write the bugs problm In game. Bcz in ##555492558428700682 , writeen,I don't have permission ,so how can I ?

In discord

[blazing saddle]

@dusky shadow can you elaborate?

@steady laurel check pinned messages in #555492558428700682

@steady laurel here is the form link https://forms.gle/NqBSaY9myK999GSH8

@tiny bone is your game updated to latest version?

[tiny bone]

@blazing saddleYes it is

S8 pass and everything is there

[blazing saddle]

@tiny bone what about the clan leader?

[tiny bone]

@blazing saddle They are from Japan so will the region be an issue?

[blazing saddle]

@tiny bone i dont think so.

[steady ridge]

@wet kindleoiD#0420 the frozen rank will be for a time or for ever , because i will change my account

[tiny bone]

@blazing saddle maybe the leader didnt update??

[steady ridge]

@blazing saddle ^

[blazing saddle]

@steady ridge there is no information about the cooldown time period.

[steady ridge]

Because bro am now al most month with it

[blazing saddle]

@tiny bone i guess that is the issue. Make sure the leader updates the game.

@steady ridge its better you forget about the account then. Atleast your account wasnt banned.

[tiny bone]

@blazing saddleThanks for the info

[steady ridge]

@blazing saddle if you can check i will be thankful, if the frozen for time or forever

Because it’s hard to start again

[blazing saddle]

@steady ridge We dont have any information regarding it.

[steady ridge]

It’s hard for normal not for hackers

[wet wasp]

I ger the 10 min banned but in theladt season because of data time change

[steady ridge]

There is any place or email can i ask them about it @blazing saddle

[wet wasp]

Does is the reason of freeze rankings?

[blazing saddle]

@wet wasp it said -connection terminated because of data error ?

[wet wasp]

Yes

[blazing saddle]

@steady ridge customer support only.

@wet wasp then it is not a ban.

does not cause any rank freezing.

[wet wasp]

So why i got rank freezing

[blazing saddle]

@wet waspbecause of this

@pastel hornet storage permission is enabled?

[pastel hornet]

Yep

[wet wasp]

No hack

And if i’m hack i will get ban 10 yrs

[blazing saddle]

@pastel hornet

•Go to Internal storage/Android/Data
•copy the folder called com.tencent.ig and paste it in some other location/a safer place. This is your backup data.
•Then go to Internal Storage/Android/obb
•Find the tencent obb file and rename it by adding 1 in the file name.
•Now uninstall the game.
•Check your dms for the file i am sending and install it.
•After you install do not click open.
•Go to file manager, find the folder(com.tencent.ig) you pasted in safe location. Copy those files to Internal Storage/Android/data
•Go to Internal Storage/Android/Obb and rename the tencent obb file and remove the 1 which i had told you to add before.

[wet wasp]

???

[blazing saddle]

@wet wasp yes.

[wet wasp]

Answer me

And if i’m hack i will get ban 10 yrs???

[pastel hornet]

Ok thanks

[modern forge]

I have purchased ez mission liscence so what I want to ask is I have completed all week 2 missions so will I get the Elite crate which has 200 rp points and emote directly aftee the week 1 ends or I have to do more 10 missions ?

[blazing saddle]

@pastel hornet follow all steps properly and don't miss any step. Also make sure you have atleast 4 GB of free space

[pastel hornet]

.-.

[modern forge]

Help me @blazing saddle plz

[pastel hornet]

Ummm ok

[blazing saddle]

@modern forge you will have to do missions.

[modern forge]

Uhh ok

[blazing saddle]

@modern forge this is compensated in week 8 where you will not have to do any missions for the crate according to perk 3

[modern forge]

Ohh

[lime juniper]

You might need to change the main menu theme in the settings, @hollow cloud. The current event theme does not seem to support it.

[wet wasp]

why this ...

i got board from this game

any one can help me ?

this is 4th time i get this from the lastt season

i do what in pinned message

[hollow cloud]

@lime juniper it doesn’t work too!

[lime juniper]

Does it work with other vehicles?

[hollow cloud]

yes! all other work

[lime juniper]

It might be a bug. Feel free to check the pinned message in <#555492558428700682-393088095840370689-bug-reports>, and report it to the customer service.

[north scaffold]

Why my account is bam

[night cloak]

Hello to everyone !
Anyone on here use wireless ear buds or headphones on iOS to play and talk? In the past day I tried the apple air pods and the Bose soundsport free. Unfortunately they don't work too well as it treats it as if I'm on a call in game and hence muffles the game volume. The Bose are even worse because when on a call sound only comes out the right bud lol. Just wondering if anyone has had any success with other ear buds or over ear headphones before I go and mess with another product.
I use iPhone XS Max

[hollow cloud]

all right thx! @lime juniper

[lime juniper]

What Internet connection do you use, @wet wasp? Wi-Fi or cellular data?

[wet wasp]

i'm using pc

[lime juniper]

So, Wi-Fi?

[north scaffold]

@lime juniper Answer me 🙋

[wet wasp]

no lan

[lime juniper]

Do you use GameLoop (Tencent Gaming Buddy)?

[blazing saddle]

@north scaffold Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[wet wasp]

yes

[north scaffold]

@blazing saddle @lime juniper is answering

To others

[blazing saddle]

@north scaffold I answered your issue.

[wet wasp]

@lime juniper yes

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[north scaffold]

@blazing saddle Ok so plzz tell we what reason to my account ban

[wet wasp]

@lime juniper what can i do?

[blazing saddle]

@north scaffold It says clearly in the ingame message. Violations of ToS with actively teaming up with cheaters.

[hollow cloud]

i did send the link to customer support. i hope they’re solve that problem and fix it. or if not what do i need to do ? @lime juniper

[north scaffold]

@blazing saddle means I teaming up with solo players in solo

Ya i play with hacker? Last question

[lime juniper]

Nothing more you can do, @hollow cloud.

[hollow cloud]

😢

[wet wasp]

heyy ??

what is my problem ?

[north scaffold]

@blazing saddle Thank you very much for answering

[blazing saddle]

@wet wasp the data connection fix given in pinned message is for mobile users.

[night cloak]

Who can help me ?

[blazing saddle]

There is fix for emulator users too but I am not aware of the exact process.

[wet wasp]

what is this ?

@lime juniper can u help ?

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[blazing saddle]

@night cloak bluetooth devices have this common problem. It goes in call mode for the game and reducces sound. This is not the game issue so I suggest you use wired headphones/earphones

[wet wasp]

i need a help

[blazing saddle]

@wet wasp go to #emulator-support.

[storm flume]

Hello, @wet wasp!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[spring void]

@wet wasp check pinned messages it might help you

[blazing saddle]

@night cloak Yeah i understand, even i bought Jbl bt earphones but due to this issue I had to buy new wired headphones.

@spring void the solution in pinned message is for mobile users only.

Maybe i should specify it.

[spring void]

He can atleast know the reason in his problem

[wet wasp]

emulator support is locked

[blazing saddle]

@wet wasp get the emulator role from #504819353049628683

[wet wasp]

i can't understand

what can i do now to play

[storm flume]

Hello, @wet wasp!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[blazing saddle]

@wet wasp Just do what the bot says and go to #emulator-support. Do not spam here anymore.

[wet wasp]

when i go to emulator support there is no thing

it is locked ... i'm not spam .. you don't know to help me then say it

[ruby pine]

I deleted pubg permanently! The game is totally ruined by hackers ... your not taking this issue seriously at all ... there will always be hackers where ever u go either in Emulator or phone ... ppl flying .. aimboting ... wallhacking with their god damn phones ? Are they paying you to use these hacks ? Are you guys selling these hacks to those arab hackers ? Idk what to say else but pubg is dominated by hackers and all what you care about is updating and updating and keep upating ...

[blazing saddle]

@wet wasp You have to get the role first to unlock the channel. The bot message above clearly tells you how to get the role!

[wet wasp]

i didn't know how to do it

[blazing saddle]

go to #504819353049628683

click E reaction

you will get the role

@wet wasp

like this

[wet wasp]

yes i do it

[blazing saddle]

now you will see #emulator-support

[cedar swallow]

@blazing saddle just don't say this "no account is suspended without any justification" it's just not true , because pubg shared a tweet on twitter that they have banned so many users by mistake lol , so what you are saying is not true , a 100% system perfection is not exist lol

i am pretty sure that the anticheat system is missing around lately , let's wait and see what pubg will tweet this time lol

[blazing saddle]

@cedar swallow that is the only exception and it was fixed immediately. Rest all bans are justified.

[cedar swallow]

fixed what dude, we lost a lot of accounts right there , which we payed a lot of money on those accounts.

[blazing saddle]

@cedar swallow can you dm me the link to the tweet?

[cedar swallow]

@blazing saddle im eating atm , let me finish it 😄

[wet wasp]

@blazing saddle any way to unwait 1 day ban ?

[blazing saddle]

@wet wasp as i said do not ask emulator related questions here. I cannot help regarding emulator issues.

[cedar swallow]

sorry but i have to say that

[wet wasp]

if i use a mobile

[blazing saddle]

@cedar swallow sorry you are not allowed to spread misinformation

[wet wasp]

is there will be a way ?

[blazing saddle]

without any proof against the claims.

@wet wasp yes, if you use mobile version feel free to ask my help here.

[ruby pine]

So i have a serious question for you toe

[wet wasp]

when i get this i was on mobile

but when i play emulator i don't get this

[blazing saddle]

@ruby pine feel free to ask

[wet wasp]

understand me ?

[blazing saddle]

@wet waspwhen you are on mobile you can refer to the pinned messages and get it fixed.

[night cloak]

Why my account has been banned?

[blazing saddle]

@night cloak can you translate what is written there?

[night cloak]

I’m not cheating

[wet wasp]

@blazing saddle and i will not wait 1 day ?

[blazing saddle]

@wet wasp it is fixed immediately

@night cloak Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[wet wasp]

how ?

[blazing saddle]

@wet wasp check pinned message.

[cedar swallow]

@blazing saddle this is not a misinformation , just go to reddit and read what users saying about pubg mobile customer service , they simply don't care

[ruby pine]

Do pubg corporation taking the issue of pubg mobile hackers seriously... phone users ? And why theres ppl showing off their hacks and telling ppl that they have been hacking for a long time and no bans recieved? Toe

[cedar swallow]

its been ages now already since i sent my problem to them , but as always no respons lol

[wet wasp]

Try switching to a better network or change the DNS server settings using the app DNS Changer from your Play store.
For further info about changing DNS refer to faq 1.4 in <#481198147478224896-393088095840370689-faq> channel.

[blazing saddle]

@cedar swallow they do respond but only to bigger issues not issues like I've been banned for no reason

[wet wasp]

is there an app for IOS ?

my time is up to date

[blazing saddle]

@ruby pine refer to the pinned message by Croissant.

[fervent crane]

Hello pubg mobile officials when will you fix this landing glitch today I died 3 times due to it

[blazing saddle]

@wet wasp go to #481198147478224896 and look at point number 1.4

[cedar swallow]

@blazing saddle i asked them for a fine answer about my rank freeze issue , like either you ban me a 10 years or just let us rank up , but freezing our accounts its like doing nothing lol

[storm flume]

Hello, @fervent crane!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[ruby pine]

@blazing saddle what do u mean

[storm flume]

Please read this channel's pinned messages for further information, @ruby pine:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[wet wasp]

i can't understand you toe

[blazing saddle]

@wet wasp go to #481198147478224896 channel

scroll up

find point 1.4

@cedar swallow I did give you your answer regarding the rank freeze issue. That is an official response.

[night cloak]

There is no customer service in the game Only there is an automatic response

[cedar swallow]

@wet wasp please dude , he's trying to help you , you are not understanding at all , he's just repeating every single work for you over and over again , use ur brain dude its simple

[night cloak]

I need to talk to someone

[blazing saddle]

@night cloak the only way you can contact ingame staff is customer support. We cannot help you. Please do not bring ban related issues here again.

[cedar swallow]

@blazing saddle you gave me the reason but not the final solution or decision , which is more important , because who would waste his time playing for nothing , no rank , no nothing!

we need to know what will happened at the end , if its gonna be fixed or not , but i know u don't know in the end right?!

[wet wasp]

After i changed time and dns server

[storm flume]

Please read this channel's pinned messages for further information, @wet wasp:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[blazing saddle]

@cedar swallow See, I gave you whatever information I had. We dont have any other information regarding that issue about the cooldown time etc. And there is no other way to get in contact with the ingame staff other than the customer support.

@wet wasp Sorry we cannot help you any further. The issue gets fixed for almost all users who have faced the problem. If you are not able to follow clear instructions, I'm sorry we cannot do anything about it.
Move to #chat or #pubg-mobile.

[cedar swallow]

@blazing saddle because they are too busy doing nothing lol , tbh i appreciate your hard work here , you really want to help but they just gives you reasons why but no solution which is wrong tbh , you know

[blazing saddle]

[wet wasp]

@blazing saddle i changed the wifi and i use cellular

but same issue

[cedar swallow]

omg sniper this guy helped you a looot

[wet wasp]

yes i appreciate that

[cedar swallow]

but u keep spamming same questions

[plush spruce]

Why am I "Not Ranked" when I'm in Diamond 4 in FPP duo europe server ? please help

[wet wasp]

i ask if he solve my problem this is the 4th time i get ban 1 day and wait it

[spice saddle]

guys i have a problem can any one please help or give me some info?

[wet wasp]

@cedar swallow no i'm not spam ...

[cedar swallow]

@blazing saddle lol look at @plush spruce comment 😄

[spice saddle]

why i am not ranked in season rank? i was 900 last day

[cedar swallow]

told you 40% of server is getting band , hmmm mistake from pubg? hmm 😄

[wet wasp]

it is one day ban

[cedar swallow]

bannd*

[spring abyss]

look like my post deleted 😓

[blazing saddle]

@plush spruce wait for server refresh on monday.

[novel trail]

season 8 many people get ban without hack/cheating .. my account qonqueror s7, full RP S4-S7 and full skin item.. got ban, cause play agresive? OMG

[blazing saddle]

@novel trail sorry we dont help with banned accounts here.

[novel trail]

yea. just sharing story

no no. sad story

[cedar swallow]

@novel trail very sad i know how u feel braaa

[bold siren]

Feel free to use #pubg-mobile to share your stories, @novel trail.

[spring abyss]

why my post deleted ?

[blazing saddle]

@spring abyss was it a video link of hacker?

[spring abyss]

yea

[storm flume]

Hello, @spring abyss!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[blazing saddle]

@spring abyss do what the bot says.

[spring abyss]

@blazing saddle well in game doesnt help can i send to you from dm ?

[blazing saddle]

@spring abyss no

[wet wasp]

@blazing saddle man

[blazing saddle]

the only way to report hacker is ingame. You can refer to the pinned message @spring abyss

@wet wasp yes?

[wet wasp]

i do every thing 😩

[blazing saddle]

@wet wasp i told you, we cannot help any further.

[night cloak]

Why?Why? I thought i got 400uc but it was 30uc

[spring abyss]

@blazing saddle i was report him in game from s7 still no ban so i hv video for prof

[blazing saddle]

@wet wasp take any more questions to customer support.

[novel trail]

@bold siren thanks

[storm flume]

Please read this channel's pinned messages for further information, @spring abyss:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[reef comet]

hello please help me guys i'm being hate this game from freeze i can't play
8gb ram/ Nvidia geforce 920MX / processor i5 7th generation
and i can't play because of drop fps from 40 to 0 and freeze until i hear a voice that hurt my ears

[storm flume]

Hello, @reef comet!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[novel trail]

@reef comet i think u can join gameloop support

[spring abyss]

@blazing saddle cs in game only suggest me to report in game and it dosnt happen with why are this called fair ?

[reef comet]

@novel trail what's that

[gleaming dome]

@blazing saddle In india bonus challenge servers are to bad..when i play normal matches ping becomes 60-100ms. But in india bonus my ping is 300 to 400 ms @blazing saddle

[novel trail]

@reef comet TGB (emulator) support

[reef comet]

@novel trail okey

[night cloak]

How can i buy the rp

And it is not working with a credit or debit card

Tap on the RP section, then upgrade pass.

[reef comet]

@novel trail no one answering there

[night cloak]

What exactly is the error?

[spring abyss]

@blazing saddle I cant post their ID in here without video

[novel trail]

@reef comet i will help u

[reef comet]

i hate this game......

@novel trail how

[night cloak]

@night cloak i cant buy any uc from a debit or a credit to upgrade the pass

[novel trail]

private chat bro @reef comet

[night cloak]

Why can't you?

[reef comet]

@novel trail okey

[night cloak]

It always decline and idk why

Could you provide a screenshot?

Yeah

Just a sec

[remote socket]

I have new bug i cant go ti s6 s7. S5

[blazing saddle]

@remote socket dude. you know this is not a channel to report bugs right?

[night cloak]

Maybe im doing it wrong ?

[blazing saddle]

@remote socket i have told you so many times now.

[remote socket]

Im just asking if its bug first

[night cloak]

Hold on, @night cloak.

[remote socket]

So i report it ya kno

[night cloak]

Okayy

[amber canopy]

I just got banned without teaming up

[night cloak]

Have you tried the troubleshooting steps Google provided, @night cloak?

Yes and i also tried it witha debit and a credit but my friends told the best is to buy a google play gift card

Pubg AntiCheat is effed up that it cant catch real hackers but ban those who play aggressively, How exciting of this stupid game

Are you sure you entered every field correctly and have enough debit or credit in your account?

Yes i did

[cold vessel]

I got only 420

[spring abyss]

@amber canopy dont play with cheater kill him if u see on your friend squad or duo better u kill him with frag grannade or vehicle

[night cloak]

Try re-syncing your Google account, @night cloak.

Okayy

[cold vessel]

Win with 12kill got 420points ?

[amber canopy]

@spring abyss ok but 5 of my freind got this banned also . Is it a bug or ??

[night cloak]

Or removing your Google account and adding it back again, @night cloak.

You can also try removing and re-adding your payment methods.

[spring abyss]

@amber canopy no I got banned too 2 week ago so I fight with cheatr player bcz i like my ID if i see on my team or random i will kill him no matter with merit but in game report or CS in game dosnt help me event i talk with contributor in here look like hacker or cheater freely

[night cloak]

I did remove everything and waited for a day and then tried again but

[amber canopy]

@spring abyss polzi was pushing duo on asia my tier almost crown v . Now am fed up

[night cloak]

And i also changed the payment from a debit to a credit like i told you and it keeps declining

On your Android phone or tablet, open the Google Play Store app.

Tap Menu > Payment methods > More payment settings.

If asked, sign in to pay.google.com.

Under the payment method you want to remove, tap Remove > Remove.

The payment method will be removed from your Google account.

I didn't mean use a different method. I said to remove and re-add the method.

If none of those help, you can contact Google Play's help center.

I removed it and re added it and the same thing happend . I tried to contact them but it didn't work

Didn't work?

[spring abyss]

@amber canopy even I post in here ID of hacker with video for prof my post got hidden that silly

[night cloak]

No 🙄

How did you contact them?

First bye sending them my issue second tried to have a call

[frozen shell]

Really guys what is this game im playing for conqueror in last circle i got this message

Why why why ilost my kd for freee

[night cloak]

Perhaps your debit and credit cards have reached their limits?

[frozen shell]

In my 14 kill why we should spend thousand of dollars in this game to lost kd for free

[night cloak]

No i don't think so

You'll have to use a different payment method then. I am unable to help you further if even Google couldn't.

[frozen shell]

Banned for 10 min why ?

[storm flume]

Please read this channel's pinned messages for further information, @frozen shell:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Thank you sheth. Yes ill probably go to a phone store and figure out what to do

@night cloak thank you

All the best.

[frozen shell]

@night cloak wating my answer why ?

[river minnow]

Hey this is technically not supper but do you lose points if you die by friendly fire ?

[frozen shell]

Now -10kd and 0 point in last game ?

[night cloak]

Did you even read the pinned message?

[frozen shell]

Yes but have everything alright

[night cloak]

Yes, you do, @river minnow. Unless you were in the top 10 or near that, you may gain points.

[river minnow]

Well

[frozen shell]

Why i got 10 min evrytime i kill 10 or +

My kd goong down for freee

I play iphone xs max

[night cloak]

Data Error with Client
Reason for this issue may include :
-> Your DNS server has trouble connecting to the game's server.
-> Forced changing of network while ingame or changing of data like device time

[amber canopy]

@storm flume @storm flume can u help me please ?

[frozen shell]

@night cloak alright im sure its problem from game

[night cloak]

Yeah, blame it on the game. Sure.

[frozen shell]

No help here

[frozen shell]

This is sucks but im stupid to spend thousand of dollars

[wet wasp]

@frozen shell yes no help here

[daring patio]

Please move to another channel, @frozen shell.

[night cloak]

No help? Really? The solution is literally pinned in the channel.

[wet wasp]

The solution is not working

[amber canopy]

@wet wasp no one want help us

[rugged dagger]

@night cloakhi

[wet wasp]

I get this for 4 th time

[frozen shell]

Im losing my KD

[spring void]

The solution won't unlock account but help it not occur again @wet wasp

[amber canopy]

This my first time without no team up that not cool

[wet wasp]

@spring void first time i get 10 min

[night cloak]

Try using a different Internet connection instead.

Data Error with Client
Reason for this issue may include :
-> Your DNS server has trouble connecting to the game's server.
-> Forced changing of network while ingame or changing of data like device time

[daring patio]

Please do not have conversations in this channel. Failing to do so will result in moderating measures being undertaken.

[night cloak]

Now stop repeatedly asking the same question over and over again.

Move to #chat.

[orchid shuttle]

Why are duo queue times so outrageously long? Girlfriend and I been trying for over a half hour to get in a match together, we are still in queue and waiting, before update would take no more than 5 minutes at most usually less than 3

Sadly we haven't been able to queue for at least 3 days now cause of this, we can get in just fine solo but not diuo

[delicate girder]

Where do i get a companion?

[pale falcon]

Those aren’t available yet, @delicate girder.

[daring patio]

It depends on several factors such as:

• Game mode
• Server
• Time of the day
• Tier

It might be that there weren't enough players, @orchid shuttle.

[delicate girder]

Then why is companion exp there.

[steady prism]

Thank you for contacting us!

We are sorry to hear that you have issues with your account. To help you in resolving the issue, we recommend you to reset your Social Networking account password. While resetting, make sure that its different from the previous one and do not share login details to anyone.

If you are unable to reset your password, we suggest you to contact particular Social Networking support that you are using as login details.

If the issue still persists even after updating your password or have any other concerns, please do let us know so we can help you that.

Best regards,

Henry K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[daring patio]

Companion "exp"?

[steady prism]

like I can't even recover my account because it's hacked.

[versed valley]

Hi any mods?

[delicate girder]

Ya when you finish a match

[pale falcon]

How may we be of assistance, @versed valley?

You’ll have to contact them again, @steady prism.

[daring patio]

Your password is not kept in the PUBG MOBILE database, @steady prism. Please do as the message says.

[orchid shuttle]

That's unusual cause we have always played classic mode duos at this time and never had issues, have been playing together for over a year

[versed valley]

Checki this stream

[steady prism]

lmao can't they recover the account?

[versed valley]

How we still having hacker in game

[daring patio]

It is not PUBG MOBILE's work to handle your social media accounts, @steady prism.

[orchid shuttle]

But we have alsso tied several times during the day and night and have had no luck since the update

[daring patio]

Please try using different game modes or servers, @orchid shuttle.

[orchid shuttle]

We have, with the different servers but no luck

Can care less with the other game modes

[spring void]

@versed valley check pinned messages

[versed valley]

Nothing is there make that guy ban he have three ID I guess

Such a shame that he is still in game like a free bird

[steady prism]

@daring patio the hacker somehow removed the Google accounts that is linked in the game. and added twitter

[daring patio]

What you are saying is impossible, @steady prism.

[orchid shuttle]

@steady prism best thing I can suggest for the future is make your passwords harder to hack, don't share them with other people and don't use jenky websites

[fallen anvil]

Nothing is impossible :-)

[steady prism]

lol

[night cloak]

@daring patio well it is possible

[daring patio]

It is not, @night cloak. I believe I know how the things function. It is not possible to remove any social media linked to the game. The only thing you can do is revoke access so you can not log in using it.

[night cloak]

yeah exactly that's what i'm talking about @127.0.0.1#000

[compact hearth]

I was charged for the item which was free

[lunar spade]

Who can help me ?

[daring patio]

What is the issue, @lunar spade?

[compact hearth]

@daring patio can you help me?

[daring patio]

Please provide better context, @compact hearth.

[lunar spade]

Look I have 6 wins on North America duo

But in the region I have nothing and always I'm not ranked

[plucky jay]

Always getting killed by the hacker

[compact hearth]

I bought some google play credits and was showed my reward for purchasing google play credits which Indian warrior pack 2 and was priced 0.0 so I bought it and then 320INR deducted from my account

[daring patio]

If you are not being ranked it is possible that the anti cheat engine detected unfair means on either your or your teammate's side, @lunar spade.

[lunar spade]

@fallen anvil I know in the previous season I had to be number one duo win and I should had head Hunter close encounter but Iam always not ranked

My friends all ranked and none of them from North America

[remote socket]

Where is like official platform where we can meet mods of actual tencent and ask them tgings

[daring patio]

You will get it soon, @compact hearth. Be patient.

[remote socket]

Anyone knows?

[daring patio]

In game customer support, @remote socket.

[fallen anvil]

Someone is fast af in deleting commands

[compact hearth]

What will I get? @daring patio

[remote socket]

@daring patio that slow af

[daring patio]

I am not sure as the offer is not there in my region, @compact hearth.

[compact hearth]

It is in India

[lunar spade]

@fallen anvil @daring patio when update v8 came pubg banned some players by mistake later apologized and they gave us the account back , after this I have problem not ranked in the region

[daring patio]

Please contact in game customer support for any further assistance.

[inland plaza]

@compact hearth you will get back the amount after sometime

My friend had same issue 👍

[steady prism]

@daring patio is there anyway that i can contact the game? than customer support

[daring patio]

None I am aware of, @steady prism.

[wet wasp]

How to contact game support

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[wet wasp]

They didn’t answer

[coral leaf]

@wet wasp just wait and be patient 😒

[wet wasp]

@coral leaf I’m patient from season 7 😒😒

Toe

[blazing saddle]

@wet wasp Dude, this is a warning. Do not ask the same questions again and again. If the customer support cannot help you, nobody can!

[wet wasp]

Proplayer told me that this fix will help you to prevent to happen again

Not to unlock the account immediately as u said

[blazing saddle]

It did unlock for people immediately. I have personally tested it out.

[wet wasp]

I will wait but I don’t need to happen again cuz it sucks

[blazing saddle]

But you can wait for the cooldown.

[wet wasp]

It will not happen again ?

[blazing saddle]

As long as you use Google DNS.

or fix your network.

[wet wasp]

Yes i use it 8.8.8.8 8.8.4.4

[sturdy perch]

What is the request button in RP section all about?

[wet wasp]

But why in the first two times i got 10 min

Then now i got 1 day ? Is there a reason or random

[daring patio]

It is there so you can request your generous friends to buy Elite Pass for you, @sturdy perch.

[sturdy perch]

@daring patioWOW but no one will give this poor fellow here.

[vast ember]

good day, since the last update of pubg mobile I am experiencing connection errors with the server, I do not know what is due, could you help me?
When loading the game takes too long until I get out of it with a message that says: "the server does not respond, try again later" I could not play because of this ... thanks.

[reef notch]

@vast ember can you post a picture of your internet speed download and upload ?

[night cloak]

Use a different Internet connection, @vast ember. Preferably a stronger one.

There is not, unless the new leader gives it back to you, @dusky shadow.

[grizzled sundial]

I've been playing PubG Mobile for 1 year yesterday I've been banned for 10 years of data exchange.
I do not use the program .What is the reason for being banned??

[night cloak]

You've violated the Terms of Service. It's as simple as that.

[grizzled sundial]

I know the same game when I try to log out, but I did not use cheating what did I do?

Do you have a Turkish moderator?

[night cloak]

The Terms of Service is not limited to just cheating.

You can find the Terms of Service in FAQ 7.3.

[grizzled sundial]

Where can I find?

[night cloak]

Oh, and you can join the Turkish community server. The invite link is in #481199117381533716.

[storm flume]

Please refer to FAQ 7.3 in #481198147478224896 for further information, @grizzled sundial. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[grizzled sundial]

I tried there, but someone led me here.

Can you help?

me accaunt id 5121649962

[lean crescent]

👀 Is Turkey in Middle East?

[grizzled sundial]

yea

lol

[lean crescent]

🤣 You can make use of MENA server

[grizzled sundial]

i am turkish

[lean crescent]

Maybe you can get help in you language here 😃

[night cloak]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @grizzled sundial.

[grizzled sundial]

Oke

Me sad 😦

[night cloak]

So in crown we don't get any free rewards?

[thorny basalt]

Experiencing extreme lags and frame drops after the update. Any solutions?

[spring void]

@thorny basalt close background apps, use lower graphics and max fps,

[pale falcon]

Change your connection method or move to a place with a better signal, @thorny basalt.

[spring void]

@untold pasture known issue, please restart ur game

[coral leaf]

Will you get the week crate immediately if you have ez mission ?

Like after you done 10 mission in week 1 and 2

If the week 2 comes out will you get the crate immediately?
Sorry for my bad english

[atomic coral]

@coral leaf this will not happen, only the week 8 crate will open for free

[coral leaf]

I mean like the 10 mission crate

[atomic coral]

the last crate will be free

[coral leaf]

like u done all the mission in week 2

So i have to wait again for another mission to open week 2 crate 10 mission progress when i've already done 10 mission earlier?

[rustic sentinel]

I have 3 legendary items so if i buy the legendary frame will it give me the bag skin?

Please help me guyz

[night cloak]

@rustic sentinel no.

@rustic sentinel you have to get 4 legendary outfit. The frame is not a legendary outfit.

[keen solar]

after the last update, airpods muffle sound on ipad onnpubg

is there a workaround for airpods on ipad on pubg

[night cloak]

There have been compatibility issues with Airpods since 0.10.5. Don't think there is an actual workaround for that, @keen solar.

[keen solar]

ok

sounds are good but people say im muffled

[wraith coyote]

Always BUG Lobby for Android thank you tencent _-

[blazing saddle]

@wraith coyote restarting the game fixes it. It is a known issue.

[upper ocean]

Dudeee i just killed someone and got banned for 10 mins, stop it ffs, trash anti-cheat. Mfs be flying with their cars across the map and they dont get banned but when I shoot someone I get banned for 10 mins bruh bs game, rip my rank

[long rivet]

@upper ocean yeah thats sad even i got banned after buying royale pass and didnt even killed anyone and got 10 years ban worst anti cheat any game could have it is pubg mobile and costumer service would not answer any messages

@long rivet i just stopped playing this game wont waste anymore time

[upper ocean]

All they say is bs like dont use gfx tools or file claim but fileclaim does nothing and I dont use gfx tools

[long rivet]

@upper ocean neither me didn't used anything

Didnt downloaded other maps even

[upper ocean]

basically im getting banned just for killing a player

[long rivet]

@upper ocean worst update and anti cheat and my friend with level 74 acc got banned without anything

[upper ocean]

File claim does nothing btw

Its useless

[bold siren]

That is the only solution, @upper ocean.

[upper ocean]

Its not even a solution

I got banned for 10 years on my main account for no reason also..

Idk why it only happenes to me everytime

[daring patio]

Please stop squabbling about this here.

[upper ocean]

Bruh I spent real money on this account just to get banned for no reason?

[daring patio]

1. You have not been banned.
2. It is just for 10 minutes,

[upper ocean]

Im getting banned almost everyday while Im in a match and I cant even reconnect

[daring patio]

Contact in game customer support.

[upper ocean]

Customer suport its just a bot that says not to use gfx tools or other external apps but it does not help me beacuse Im not using other apps or thing like that, no vpns no nothing

[night cloak]

i can't logging my account

[upper ocean]

basically im getting banned just for being a good player, ok

[night cloak]

i'm a good player and i bought sesion 4,5,6and 7 RP

[upper ocean]

I got a yt link so I can show you what im talking about being banned

[bold siren]

We understand your frustration, but we cannot do anything about it so no need to complain it here, @upper ocean.

[night cloak]

Am I allowed to report hackers here?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

@sober can you help me

[upper ocean]

@bold siren can I send you the link in pv?

[night cloak]

This is a special kind of hacker

Like it's a special case of cheating I don't think the ingame report will work

Can I post pics?

[bold siren]

Do what the bot said and refer to the pinned message for further information, @night cloak.

[night cloak]

chek my id and tell me what's wrong with it

[bold siren]

What is your issue, @night cloak?

[night cloak]

@bold siren i cant logging my account

[upper ocean]

@bold siren if you can take a look at the vid It would be awesome

[viral zenith]

One of my friend's I'd got banned due to no reason

[night cloak]

Like I said Sober, I've reported and talked to customer support for weeks now and nothing has happened.

This kind of hacker is very blatant but not getting banned at all so I would like to talk to one of you guys here since he isn't getting punished.

[viral zenith]

Can anyone help me out

[coarse escarp]

it seems latest update to gaming buddy that turned it into gameloop messed the default controls very badly for me

[viral zenith]

How to solve this problem

[limber venture]

Is ryzen 5 2500U with vega 8 graphics
Enough for smooth pubg emulator experience and also how many fps I might get
The laptop is Acer swift 3 ryzen 5

[night cloak]

I've read faq 6.1 and done everything you've said but I'm afraid nothing has changed

[viral zenith]

Can anyone please help

[night cloak]

there is no one to help l

[bold siren]

May I see a screenshot of your suspension notice, @upper ocean?

Unfortunately, we do not deal with cheaters in here, @night cloak.

Could you please elaborate, @night cloak?

[spring void]

@limber venture go to #emulator-support , enable it by the role in #504819353049628683

[night cloak]

Of course you don't

[limber venture]

@spring void already did no one is replying

[spring void]

@limber venture mods cant be online all the time wait for their reply

[bold siren]

I'm sure that someone will reply you as soon as possible, @limber venture.

[night cloak]

i played pubg mobile in my phone and sednly change my device to emulator and i got data change issue in game after it i can't logging back in my pubg account

[bold siren]

Check the pinned message, @upper ocean.

[spring void]

@viral zenith please read the oldest pinned message

[night cloak]

my account showing voilet terms of use

[upper ocean]

Im an ipad player, why would I ever need a gfx tool

[spring void]

@night cloak check the oldest pinned message

[storm flume]

Please read this channel's pinned messages for further information, undefined:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[upper ocean]

So?

@neon patio @woven atlas can you check pv messages please? I need all the help I can get right now

[pale falcon]

You have been answered, @upper ocean. Please don’t tag multiple staff members at once.

[lucid spoke]

@upper ocean no...we dont recommend using any kind of GFX tools on any kind of devices ...the results can be ban from the game

[pale falcon]

Please avoid interfering when staff are available, @lucid spoke.

I’ll send you the support guidelines.

[lean crescent]

🤣

[night cloak]

can anyone help me

How may we be of assistance?

i cant logging my account

Could you elaborate?

no

i just changed my phone device to an emulator

[tame terrace]

so you currently unable to login with the mobile account to the emulator?

[night cloak]

yes

and also can't logging back in phone

[tame terrace]

what type of account did u login with?

[night cloak]

Facebook

What is the error that pops up?

[gloomy oasis]

Hey, Is it a bug that I lose my flare when I run and shoot?

[quasi dome]

guys help me my ping constantly keeps on getting high

[night cloak]

No, @gloomy oasis.

terms and violence issue shows

[quasi dome]

and i play in asia server

[night cloak]

Very likely your internet connection, @quasi dome.

[gloomy oasis]

Welp, Lost 2 flares, thought it was a bug

[night cloak]

You have to stand still and fire it.

[gloomy oasis]

Right, Thanks!

[quasi dome]

seth but it works fine in my mothers mobile

[night cloak]

Well, it could also be your device's quality.

[gloomy oasis]

Probably either a Wifi problem or your phone is too old and your moms is a newer version so you know, It's capable of getting better network

[night cloak]

So you got banned is what you're saying, @night cloak?

this is my id :-5181972835

I'm assuming you got banned, so:

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends.

so it's mean i just waist my money in this garbage app or game

[gloomy oasis]

What was the reason for your ban? Could be permanent or temporary depending on the reason

[pale falcon]

You are responsible for following the rules, @night cloak.

[quasi dome]

sheth but before i go to my grandmothers it was working fine

[night cloak]

It's either your device or your internet connection. One of the two.

[quasi dome]

i use to get ping between 20 to 60 ms

[night cloak]

Or both.

yes i m responsible for my account and it got banned who responsible and banned my accout for doing nothing just for changing device

can you tell me where i verify that i'm did nothing wrong

Read what I said.

[gloomy oasis]

@night cloak They can't do anything, like they said, They're in no way connected to PUBGM's team.

[night cloak]

what a game

[gloomy oasis]

Go to their website, get their mail and send in a mail to their support

[night cloak]

your not talling that we verify about your issue

what i have to do to prove I'm inoccent

can you send me email address or website

You can contact customer service for that.

[lean crescent]

@gloomy oasis 👀 According to me the email support was discontinued am not sure if it is still available

[night cloak]

thank you for not doing anything for me and i gived my 327 days

waist of my days and my time money and many more

if you can do something for me my id is 5181972835

Nobody here can, unfortunately.

tell me who can

No one can.

so why there customer service

thank you for a great memories

hello

[storm flume]

Please do not use any other language aside from English in this channel, @twilit echo. Refer to #482111832669159445 for language channels.

Please read this channel's pinned messages for further information, @twilit echo:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[faint adder]

Pubg this three are hacking plz banned there ifd

[storm flume]

Hello, @faint adder!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

hey i have an issue

[storm flume]

Hello, @night cloak!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[night cloak]

.support

my rank is not going up in any match

but going down

[spring void]

@night cloak send a screenshot so mods can take a look

[blissful leaf]

An idiot posted on Instagram a glitch which you can get outside the map in team deathmatch and many kids use it for unfair advantage BAN THEM

[storm flume]

Hello, @blissful leaf!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[blissful leaf]

Yes i report it as deformed graphics and i took screenshots with someone using it for unfair advantage and i have already send them in customer care i think if this is happens when you report while you are playing team deathmatch

[prime wagon]

So we bought tickets for €25 each and now it says we can go for free? Can we get a refund then???

[tribal wolf]

pub is not Suppoted to my device how to slove it issue

[night cloak]

@tribal wolf I Think Becuase Your Ram , CPU and GPU Is weak

[ebon crystal]

has anyone else experienced soloqueueing TDM and then getting into a match that already started quite long ago

[distant falcon]

Someone got banned for playing with cheater

What should he do

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @distant falcon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

After the update there are a lot of time when i just cannot enter a match it get stuck on the loading screen. And when this happens even if I restart and click enter match again it's the same.
I tried uninstalling and reinstalling, help

Your device is not supported. We can't do anything in that case @tribal wolf.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

Not supported? I have OnePlus 6t dude

[median falcon]

guys i need help !! today i played 8 matches from which 6 matches i was killed by a hacker and i am still in platinum 2 , i spectate them after die ,they spot enemy with out seeing them and can shoot under water ,long jumb, car fly . how to avoid these hackers .😖 😖 😖 😖

[night cloak]

Avoid hacker by not playing simple

[median falcon]

they are level 65 ,63 how are they not getting banned

[haughty cypress]

Well idk bout u, but

1. its plat 2, you shouldnt be seeing any cheaters at all
2. even in conq ranks, you only get cheaters every 1/5 matches at most
3. no proof?

[night cloak]

That answer was for another user @night cloak.

[median falcon]

i have vedio car flying and jumbing through walls

[haughty cypress]

Dm me it, ill double check @median falcon

[median falcon]

ok

[storm flume]

Hello, @median falcon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

pubg mobile for tencent is very bad all guys with pc have hack
pls say to tencent do it anti cheat on tencent gaming buddy for pc

[blazing saddle]

@night cloak use the ingame report button to report hackers. Refer to pinned message.

[night cloak]

i gotta be honest how come every season isnt realeated to pc pubg

also

i report hackers but many pepole use hack

aight that dosent make sense

allways in squad rank 1 squad come at to far with car and with esp hack and no recoil come kill my squad to ez

still what

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[blazing saddle]

@night cloak do you need any help?

[night cloak]

no its just i wanted to say some stuff about pubg

[blazing saddle]

Not the intended place. Go to #pubg-mobile @night cloak

[night cloak]

oh thx toe

can gfx tools is safe now??

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[blazing saddle]

@night cloak ^

[night cloak]

rip English

[blazing saddle]

gfx not safe.

[night cloak]

i wish anti cheat call of duty mobile has very better from pubg mobile and i delete pubg mobile

me too @night cloak

its very shame pubg mobile have very player and dosent work on anti cheat and all guys use it

yep but pubgM will ban only gfx users

[worldly plume]

what is the email that i can contact pubg mobile support about a Banned account?

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

😄 they should tencent gaming buddy for anti cheat

fix*

[blazing saddle]

@worldly plume email support has been shut down. Contact ingame support system.

[night cloak]

auctally how about we add player ragdoll to pubg mobile

you die then ragdoll phiscas should be there like pc pubg

[blazing saddle]

@night cloak again, not the intended place for suggestion. You can suggest it to the ingame feedback. If you have no questions then please move to #chat or #pubg-mobile .

[night cloak]

@blazing saddle if i get video from my game in tencent u banned this hackers ?

oh

[blazing saddle]

@night cloak I cannot. The only way to report is in game or submit to customer support.
If you have details like character id, you can dm me as follows :
• character id
• date reported
• video evidence link

[night cloak]

i send to you ?

[blazing saddle]

@night cloak yes, but only in the format i mentioned.

[median falcon]

people are live streaming using hacks in youtube 😠 😠

[night cloak]

ok thx

yeh i see guys stream hacks in youtube

[median falcon]

can u ban this guy i will sent the youtube link ,he is stream6 @blazing saddle

steaming*

[blazing saddle]

@median falcon i will need the character id.

else just report via ingame report button

[median falcon]

@blazing saddle ingame report nothing happens i think ,i randomly played with hacker he was using some ESP where he can spot enemy ,guns but our squad was wiped by another hacker he shoot underwater 😂 😂 😂 😂

[blazing saddle]

@median falconingame report speeds up the process of ban. It takes time because the system checks all the reports individually.

[night cloak]

Look im reporthing everyday same person

They are just jumping and killing 4 people :)

[blazing saddle]

They will look into it. Be patient

[night cloak]

Nothing happend im done with that

[median falcon]

@blazing saddle bro i got the character id can i dm??

[blazing saddle]

@median falcon yes. Dm me character id, date reported and video evidence link.

[median falcon]

@blazing saddle bro he is live streaming hack what more evidence u need 😖

[blazing saddle]

@median falcon link.

[night cloak]

If i send u id may u check ?

Or you need evidence

We do not have any affiliation with Tencent Games, PUBGM or their customer service.

[steady prism]

I can't recover the account because the hacker changed everything. the hacker is trying to sell the account i want recover from pubg or i want them to lock down the account

i contacted customer service all they could do is recover and change my account

[night cloak]

They are not doing anthing

Im not playing game anymore cuz everywhere is cheater

wait wheres my image

[sick pewter]

a hacker is streaming right now

[night cloak]

really

dm me it

[sick pewter]

ok

@night cloak

[spark gulch]

Hello?

[brazen flint]

@spark gulch that actually happens to my friend too

[spark gulch]

Rip

[jagged ingot]

Hi how do I find a companion

[night cloak]

why dose the Zombie darkest night mode always have to be locked

[daring patio]

There are specific timings when it is available to play, @night cloak.

It is not added yet, @jagged ingot.

[night cloak]

OK

My rank in a bug it will fix or what should i do ?

[jagged ingot]

@daring patio ok I was just curious because I saw a companion button and every time I try to click it it says you have not found a companion

[upper glacier]

My account got ban for 7 day can any one explain

Why

[bold siren]

May I see the ban notice, @upper glacier?

[trim sapphire]

@upper glacier the reason is listed under the ban notice

[teal cradle]

guys if i used the discord voice chat instead of the ingame voice chat does it affect thr game?

[upper glacier]

Plz wait a min I find ss

[bold siren]

It lowers the in-game sounds, @teal cradle.