questions

[vagrant onyx]

Cant search to anyone who have a 0 number in his name

its say invalid character or name

[grim hawk]

Yes its being faced by many players,willbe fix on next update.

[vivid willow]

And, how are you sure about that information-

[pale falcon]

All bans are justified, @vivid willow.

[grim hawk]

I saw replies from mods

here in this channel once check the history of this channel you will have an Idea

[vivid willow]

asleep, let's take the example from BRK Mitek, a profesional PUBG mobile player for Brasilian Killers, in the SA server, recently getting a 10yrs ban. He always makes livestreams, he is going to Berlin to play the PMCO and the 10 yr ban is justified. It seems something is wrong about the new report system. (hate my keyboard)

[blazing saddle]

@vivid willow If the bans are not justified, the error gets corrected immediately. But these type of issues are close to nil.

This is the reason they have the File Claim button.

[vivid willow]

Im just trying to clarify the "issue" because it seems some people have been getting the 10 year bans only for getting a high K/D, im just trying to see if there is any problem with the system or something like that, multiple people in my team, is asking the same stuff. And its why im here making questions. (Sorry if something is typed incorrectly, english is not my first language)

[spring barn]

I m getting 900+ ping but my connection is stable.and smooth

[blazing saddle]

@vivid willow The bans are issued only and only when the ToS is violated.

[vivid willow]

Is there a way that you can provide me the ToS in another language rather than english?

[spring barn]

@night cloak

[blazing saddle]

@vivid willow The ToS are on the official website, you can use any local inapp translator to translate it for your convinence.

[vivid willow]

Thanks for the help provided ^^ Have a great day/night

[spring barn]

Toroid wanna help me ??

Nah ??

[daring patio]

Please check what server you are playing on, @spring barn.

[spring barn]

Asia. And i m asian

I know these little thing i m just asking if its a bug or what

[daring patio]

What is the latency before you enter a match?

[spring barn]

I enter with 70 or 80 something

And its bumps like hell 900 yes mobile

[daring patio]

Are you playing on Mobile Network?

[spring barn]

Yes

But all other. Games are okay i play codm it is fine

[daring patio]

Please try switching to a stable WiFi connection for better results as mobile network is not really the best to play on.

[spring barn]

I m playing on mobile network since game launched. And m facing issues today only.i can play 4k video with my net without buffering a single time

M playing all other games at 70 to 80 ms but in pubg its 900

[night cloak]

Sometimes you may experience ping issues due to the traffic in the server in the particular time of a day.

[spring barn]

Ohh

Ok

Ty

[inland plaza]

Players using glitch in tdm....... If I report will they get ban?

[low haven]

I get many hackers in my lobby i just wanted to know if the report button do anything for real coz the hackers are in crown or ace tiers and if they are so up then how is it possible that they are not banned yet.

[daring patio]

There is a chance, @inland plaza. We can not guarantee though.

[blazing saddle]

@inland plaza misusing glitch is against ToS

[inland plaza]

@blazing saddle. Pernament or temporary ban?

[low haven]

Can anyone answer my question?

[daring patio]

We do not have this information, @inland plaza.

[storm flume]

Hello, @low haven!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[low haven]

Why?

[vagrant onyx]

@low haven whats wrong ?

[daring patio]

???

[low haven]

I get many hackers in my lobby i just wanted to know if the report button do anything for real coz the hackers are in crown or ace tiers and if they are so up then how is it possible that they are not banned yet.

[blazing saddle]

The report button does speed up the process of the account suspension of cheaters. It takes time for the system as it has to check every reported account individually. @low haven

[daring patio]

The "Report" button might be just a simple button for you, @low haven. There is a complete series of events that takes place when you tap on it. As soon as you report someone it goes into the database and if a significant number of people have reported the same user over and over a team of investigators will look into the matter and take the necessary actions.

[low haven]

Ok nice

😃

[inland plaza]

Since 30min when I play tdm the game closes automatically... Not even allowing me to give first bullet

[storm flume]

Hello, @inland plaza!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[copper portal]

Why the hell do i get +13 when I get 4 kills in platinum and survive to the 2nd place in duos??

the ranking system is weird right now.... I should be getting 25 points

[ancient bough]

How to report a bug?

[storm flume]

Hello, @ancient bough!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

You were likely playing with users that have lower rank than you, or that you were not participating much, @copper portal.

[copper portal]

my friend is platnium and i did get 4 kills and survived to 2nd place

+15 only

[warm rapids]

Helppp plllz

Help me my games crash ever time before i land

[daring patio]

What device are you playing on, @warm rapids?

[warm rapids]

Acetel 7

@daring patio

[daring patio]

Do you mean: "Alacatel 7", @warm rapids?

[night cloak]

You will have to reboot your device after every game, @warm rapids.

[warm rapids]

Yes

Like restart it

[daring patio]

It is your device specifications that cause this. As Sheth mentioned: "Restart it after every game."

[warm rapids]

For how long

[daring patio]

For as long as you continue to play on this device.

[warm rapids]

Omg ok

[inland plaza]

Change your device @warm rapids👍

[blazing saddle]

@inland plaza user has already been answered.

[inland plaza]

@copper portal. Maybe your lobby had low tier players.. Which reduce the points

[daring patio]

Hello, @inland plaza. Please avoid answering questions staff members have answered already. It helps keeping the channel cleaner.

Sheth had answered this.

[inland plaza]

@daring patio he thought of his teammate not lobby.. I just cleared it.. Please read below the answered one

[copper portal]

I said my team mate is the same tier as I am so THIS never solved the issue please read then accuse me of asking the same thing twice.

[warm rapids]

I did what yall said and itz still crashing

[daring patio]

It is certainly caused because of your outdated device, @warm rapids. Please upgrade to a better one or play PUBG MOBILE Lite.

[warm rapids]

Where can i get lite

[storm flume]

Hello, @warm rapids!

To obtain access to PUBG Mobile Lite related channels, please assign yourself the Lite role by reacting to :regional_indicator_l: in #504819353049628683.

[warm rapids]

I dif

Did

What i do now

[night cloak]

@warm rapidswhich region are you from?

[warm rapids]

Na

@night cloak

[night cloak]

have you tried just searching it in google play/ app store? @warm rapids

[warm rapids]

Nope finna try then get the apk version

[night cloak]

i guess pubgm lite is not available in EU and NA either at this moment.

yea you can try to get it somehow but if it's not availble in eu and na then the servers are turned off as well, i just guess :p

[warm rapids]

So thers no answer to my problem

[ripe grove]

progress mission problem level 60 ?
my level 59

[inland plaza]

I don't see the news about Indian tour
Can anyone guide me

[warm rapids]

There's

[inland plaza]

@warm rapids. Buy new device

[warm rapids]

Phone cost 130 just got it that to much

[inland plaza]

@warm rapids did u clean the cache

[warm rapids]

Hundreds of times

[inland plaza]

Also try to repair the game.. This are the ways to beat crashing.. I had same problem in morning... Now doing fine

[void hedge]

before two days ago i got banned for 6 hours
and every time i open game have more 6 hours
please help

[tawny garden]

What is that game got my mony on my card but i dont get uc

[warm rapids]

Pubg really need be working on mobile for all the crashing and bans bro like pc player dnt worry bout this of they do it will be fixed in a week like come on bruh do better for the mobile players

[dense ridge]

The problem is from your samsung billing accout, contact them as it is shown @tawny garden

[daring patio]

Did you communicate with the customer support they gave you the link to, @tawny garden?

[fiery dock]

Unable to collect rewards in IOS

[storm flume]

Hello, @fiery dock!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[void hedge]

any one see my problem up?

[daring patio]

Do you have any overlay, VPN or any third party application running in the background, @void hedge? Or have you altered with any game files?

[void hedge]

I use the original emulator and i don't use any other applications @daring patio

[storm flume]

Hello, @void hedge!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[void hedge]

I have not changed any of the game files
Today i deleted the emulator and download it again but useless
I got 6 extra hours @daring patio

[blazing saddle]

@void hedge go to #emulator-support.

[daring patio]

This might be an issue with your emulator, @void hedge. Please ask, users experienced with emulators, about this in #emulator-support.

[void hedge]

thx

[deep oak]

Hello everyone

isn't this annoying?, for me > YES!

[night cloak]

@lime juniper ?? U there need some help? Can I dm u?

[warm rapids]

Ain't the update poss to be 13.5. Or 13.0

[inland plaza]

@warm rapids. Did you experience this issue from today?

Crashing *

[warm rapids]

Cuz mines is 13.0 and i still get the new gun and its still crashing

[surreal turtle]

How to make ticket for that sound problem in enemy and our teammates... It's kinda same now

[deep oak]

where its showing that its 13.0?

[night cloak]

@lime juniper ?? Can u?

[surreal turtle]

@night cloak above check mag

[warm rapids]

My device says it 13.0

[daring patio]

What is the issue? Please do not mention specific staff members.

[deep oak]

@warm rapids in playstore, its 13.0 and in app settings its 13.0

only in-game its 13.5

[warm rapids]

Oh ok

[storm flume]

Hello, @surreal turtle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

@daring patio well its a bit personal work and i cant believe anyone else till now except him!

[surreal turtle]

@daring patio nowadays there's not a slight difference in foootsteps sound in our teammates and the enemies....

[misty palm]

hi moderators, i want to know if changing my facebook accounts is possible.
My previous facebook account that i used with pubg mobile has been locked by facebook for some reason but we solved that and i got a new facebook account but now i want to use this new facebook account with my old pubg mobile account. how can you help? Please help

[deep oak]

they forgot to write in the manifest.xml lol @warm rapids

[daring patio]

Just share it here, @night cloak. I believe Error does not provide support for personal problems.

[warm rapids]

Ok thanks but im done with pubg pubgm

[daring patio]

No, @misty palm. It is not possible.

[night cloak]

@daring patio ok thnx!

[misty palm]

@daring patio how can i retrieve data from my old account to my new account?

[daring patio]

That is not possible unless you had another social media linked to your account, @misty palm.

I like the enthusiasm but do not interfere, @deep oak.

[deep oak]

hmmm, i see you

[misty palm]

so i lose everything?

[supple wasp]

changing voice chat is safe?🤔

lot of them in my friendlist too they just changed it for fun🤔 so is it safe?

[daring patio]

Are you referring to the quick voice chat, @supple wasp? If so, No it is not safe.

[supple wasp]

@daring patio yaa that korean voice in global with.sav file

[night cloak]

sir game is lagging and sticks problem , smoothness and graphik not good problem 3GB RAM in vivo Y71 handset.

[daring patio]

No, @supple wasp. It is not safe and requires messing with game files which might trigger the anti cheat.

[supple wasp]

@daring patio ok thanks

[night cloak]

I am banned for what I want proof of that

Nothing did any cheating but still I am banned

[granite spruce]

The help and support is not replying what to do how to start a new conversation

[atomic coral]

@daring patio about the survey, when they ask you discord name, should I do it like:
1: simskiiツ#0251
2: simskiiツ
?

[atomic coral]

k, ty

[night cloak]

I keep getting disconnected from server 2-4 times a match every match why my ping is around 20-50 all times

have you tried resetting your device?

/ or game

maybe it's your internet module

[brisk ridge]

can I disable auto accept jump together invite ?

[kindred onyx]

@haughty sleet please help my friend PUBG account without any reason

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @kindred onyx. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tired badger]

I need help

[regal ingot]

I am facing a problem that someone logged to my fb account nd opened my game and logged his VK account to my pubg. Now he is using my idea. I have vompleted the same issue 3 week so the bot told me to gi to cutomer care nd type them revoke my acess to vk account once in 2 days nd also told me that a human will reply in a week. No such action had taken place

[daring patio]

I am unable to understand, @regal ingot. Please correct the errors in the message you sent.

[storm flume]

Hello, @tired badger!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[prime steeple]

I bought a flag card that was supposed to change my flag without me waiting 60 days to change it but when i attempted to use the card it says failed to edit , wait for 51 days?!

[daring patio]

Flag cards are bugged, @prime steeple. I believe they have been removed from the shop now.

[prime steeple]

oh

[regal ingot]

I am facing a problem that someone logged to my facebook account nd opened my game and logged his VK account to my pubg account. Now he is using my id. I have completed the same issue 3 week ago so the bot told me to conatct cutomer care nd type revoke my acess to vk account once in 2 days nd also told me that a human will reply in a week. No such action had taken place

[cedar swallow]

Hi team Pubg Mobile,

I appreciate your hard work supporting us!

I have a problem , where my Region rank list / Server Rank list are bugged out , for example , im not able to rank up on server or on my region rank list!

i also got no rank on my friends rank list , i already have enough Squad wins to be ranked on my Region rank list , but for some reason everything is just “NOT RANKED”..!!!

Thank you in advance.

[bleak wagon]

I have enough rank for europe top rank but it is saying (no ranking) on duo-europe my id:559041248 how can we fix this ? Can u help me

[daring patio]

Please refer to the screenshot attached above.

[cedar swallow]

@daring patio thanks for your fine answer , however how we can avoid playing with hacker since every single game we teamed up randomly with hackers!!

Also how can we solve my rank issue?

[daring patio]

No information regarding that has been made available to us yet.

[cedar swallow]

@daring patio Thank you very much for your time sir , i appreciate that 😃

[regal ingot]

I am facing a problem that someone logged to my facebook account nd opened my game and logged his VK account to my pubg account. Now he is using my id. I have completed the same issue 3 week ago so the bot told me to conatct cutomer care nd type revoke my acess to vk account once in 2 days nd also told me that a human will reply in a week. No such action had taken place

[night cloak]

@bleak wagonyou don't have enough score to get into top 100.

@bleak wagonyou Still need more than 100 "points" to get the top 100

[bleak wagon]

@night cloak I know I dont have enough have enough score for get into top 100 but it isn’t any info about my rank maybe I’m in 500 maybe 1000 I can’t see

[cedar swallow]

@night cloak
Im sorry but you are wrong!

He can be ranked up even if he’s not from the top 100 on the server , but his Rank is frozen for hacking or playing with hacker

[night cloak]

Oh, nvm then

Thanks buddy @cedar swallow have a good day ;)

[bleak wagon]

What ? I didn’t use anything how it will fix ?

[cedar swallow]

@night cloak you welcome , wish that to you too

@bleak wagon well lets be honest here , u did 😉

[night cloak]

You will have to keep sending in tickets to get an actual response, @regal ingot.

[regal ingot]

Dping that daily

Tickets?

[bleak wagon]

İt will be good or not?

I don’t understand sorry ?

[night cloak]

Pretty sure rankings update every Monday at 00:00 UTC, @bleak wagon.

Alternatively, you can submit a bug report in #555492558428700682.

[bleak wagon]

Everytime it will be like this ? It just for duo europe any server ı dont have problem just duo-europe

[cedar swallow]

@bleak wagon have you read what that guy said?

He said no informations yet , we all don’t know if its gonna be fixed or not

[tired badger]

@regal ingot no it not

[dense hedge]

No HDR+extreme for Snapdragon 845 devices?

[bleak wagon]

I’m really sorry @cedar swallow my english not very well dont be angry ok thank you everybody

[regal ingot]

@tired badger what?

[cedar swallow]

@bleak wagon 👍🏻

[tired badger]

@regal ingot my account is banned long time go how can get it back

[regal ingot]

I m not the mod @tired badger

[night cloak]

@tired badger 2028.

[daring patio]

We do not deal with account suspensions of any kind on this Discord server as we are not involved in day to day activities of the game. Please read the pinned message #1 for more information.

However if you feel your account suspension was unjustified feel free to contact in game customer support or file a claim using the button present on the dialog box informing you of the suspension. Now, they might require some time to go through the information and will revoke the suspension if you they find you clean. Please refrain yourself from posting more messages about this issue here.

[tired badger]

I got new one but i need my account back

2 account level 61

[daring patio]

I am sorry but we can not help you, @tired badger. Please do not post any more messages regarding this.

[tired badger]

@daring patio why is that

[daring patio]

Because we are not authorized to deal with that department.

[amber wren]

Does anyone know about the Contents of Colorful 98k Pack of Pubg mobile which you can acquire by redeeming a google play store gift card of 1501-5000 inr

Please Help

[pale ridge]

i dont know why i got banned

i got banned til 19 jully

[daring patio]

The reason can be found in on the dialog box informing you of the account suspension, @pale ridge.

[pale ridge]

i get this on login screen

i am very demotivated for this reason i get this again and again everyday i dont know why i play on chrome os

[daring patio]

Please file a claim or contact customer support, @pale ridge. We can not help you with this.

[pale ridge]

i play on chrome os

[daring patio]

Okay.

[pale ridge]

help me with this plz i beg u

[blazing saddle]

@pale ridge check pinned message for solution

It is not a ban

[pale ridge]

when i claim file then they dont reply

[azure locust]

Sir please help me to unban my account

[blazing saddle]

just a temporary lockdown because of continuous data mismatch. @pale ridge

[daring patio]

It gets refreshed after a week, @dusky shadow.

[pale ridge]

i didnt understand tell me briefly

[blazing saddle]

@pale ridge just check pinned messages. There is a solution how to fix

[storm flume]

Please read this channel's pinned messages for further information, @pale ridge:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[pale ridge]

what are dns server settings

i dont know what it is

[daring patio]

If your rank has been frozen it means either you used unfair means or one of your team members did, @dusky shadow.

[blazing saddle]

@pale ridge check faq 1.4 in #481198147478224896

there is more info about dns.

[daring patio]

We are not aware of this information.

[pale ridge]

in settings dns server tell me what should i type there

[blazing saddle]

@pale ridge I guess it will be better if i explain it to you in hindi. Come to dms.

[pale ridge]

ok i know hindi

[azure locust]

Help me Sir

I beg to request you

[vagrant onyx]

@azure locust have you used any third party application ?

[azure locust]

Yes bro 1st time but get ban

Can i get back my account

I am sorry dor that . Please return my id. I never do this again please

[final spire]

File claim @azure locust

Yes !!!!

Which 3rd party app do you use @azure locust

[azure locust]

Esp

[final spire]

Sorry bro can't help you then

[azure locust]

Other cheater killed me by cheat. But i am trying to go up every match. But failed. Because in emulator server to many cheaters. So i used cheat for

[cloud burrow]

For?

FAQ 2.7 - Any use of unauthorized third-party software or methods to modify or manipulate the game or its functionality is a violation of the terms of service and will result in an account suspension.

[tawny garden]

Why i have not rank?

[cloud burrow]

@tawny garden It says best on Europe server and the Region ranking you selected is for Asia.

[tawny garden]

@cloud burrow how i can change server to asia

[pale ridge]

@blazing saddle i really appreciate ur help thank u very much for ur help bro

[blazing saddle]

No problem 😄

[cloud burrow]

Click on the dropdown menu where it says Asia and select Europe.

@blazing saddle That's not the problem😉

[tawny garden]

@blazing saddle no i never playing or teamup with cheaters

[cloud burrow]

@tawny garden Have you checked what happens when you select Europe?

[blazing saddle]

Oh sorry, my bad @cloud burrow

[azure locust]

Please Sir give me one change i never do this again

[tawny garden]

@cloud burrow i dont know how to change to asia pls give me screenshot

[azure locust]

How to connect pubg mobile supporters

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[cloud burrow]

Yes, select Europe.

[tawny garden]

Look my flag is iran

[cloud burrow]

I know, but you only have 13 wins on the European server

[tawny garden]

@cloud burrow all iranian players are playing on eu server and they are have rank on iran

[cobalt flicker]

My name is AYUSHMAN in pubg

And your what🤔

[cloud burrow]

@cobalt flicker What's the problem?

@tawny garden I'll check in-game now, I'll be right back.

[cobalt flicker]

My account is disabled of FB

[tawny garden]

@cloud burrowok

[cobalt flicker]

What I will do for my account

[blazing saddle]

@cobalt flicker contact facebook support to get access back to your facebook account. That is the only way to get back your account.

[halcyon compass]

??????

[blazing saddle]

@cobalt flicker Always remember to link atleast 2 login methods for account. We cannot help any further.

[pale ridge]

i get this problem also

[tawny garden]

@cloud burrow im waiting

[pale ridge]

this is my another account which got banned till 18 august

[blazing saddle]

@pale ridge go to #emulator-support

[storm flume]

Hello, @pale ridge!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[pale ridge]

bro listen

i have touchscreen laptop which is chrome os its android

it has playstore and i have downloaded it from playstore

still why m i counted in emulator i have to kill emulators by playing with my fingers on screen

its very difficult

[cobalt flicker]

Kya kruu yarr

[bleak wagon]

I’m like other people saying not ranked what will do ?

[blazing saddle]

@bleak wagon refer to this. This is the official response.

[cloud burrow]

@bleak wagon Is it just me or do you have less than what #100 has

[blazing saddle]

Ranks are frozen for all accounts with history of abnormalities like playing with hackers actively or use of cheats.

[pale ridge]

no one replies in emulator support

[bleak wagon]

‘ToroiD it will good or not?

[tawny garden]

@bleak wagon me too

[bleak wagon]

İt will everytime frozen or not?

[tawny garden]

@cloud burrow did u checked?

[blazing saddle]

No further information. Contact customer support. @bleak wagon

[cloud burrow]

@tawny garden you seem to have the same issue, I can't find you either.

[blazing saddle]

@pale ridge They will reply when they are active. Be patient.

[cloud burrow]

Therefore you should follow 'ToRoids advice.

[pale ridge]

kk

[bleak wagon]

Customer support where is this ?

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[azure locust]

#481198147478224896

Ok

[compact raven]

It is safe to purchase UC from midasbuy website??

[night cloak]

Yes, that website is official, @compact raven.

[blazing saddle]

Yes @compact raven

[compact raven]

OK thank you

[azure locust]

😭😭

[uncut ivy]

After the update appeared. And where is the promise of Ultra graphics?@blazing saddle

[hidden parcel]

Hey guys.. i have problem with Synergy Connection.. I send Connection to my friend as Lovers.. but it didn't work... we have 100pts

[woeful crane]

Too many hacker in game what to do?

[fresh swallow]

Hy i need some assistance... I was not able to login to pubg mobile account but someone else is using my account

I would like you to ban my previous account since its not used by me the original owner anymore

[azure locust]

@woeful crane for this cause. I used 1st time esp and get bban for 10 years😭

[night cloak]

Please contact customer service to have it deleted, @fresh swallow.

You have to do it through your profile, @hidden parcel.

[fresh swallow]

@night cloak how do j do it

[deep oak]

@uncut ivy that's what i pointed out recently

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[marsh scroll]

@storm flume Are you from the support staff?

[night cloak]

Just contact customer service and tell them you want your account to be deleted, @fresh swallow.

It's our friendly bot, @marsh scroll.

[deep oak]

But i guess it's not that important, but yeah annoying 😒

[fresh swallow]

@night cloak i cant login to that account... So i cant contact customer service ;(

[marsh scroll]

@night cloakI just saw it thanks.

[azure locust]

Can this possible to unlock 10 years ban id in pubg mobile history?

[marsh scroll]

it has happened to many

[deep oak]

@azure locust what do you mean by that?

[night cloak]

Use a different account and contact them through there, @fresh swallow.

[fresh swallow]

@night cloak okay

[night cloak]

No, @azure locust. You will have to wait until the suspension automatically ends.

[marsh scroll]

I am a competitive player and I was banned without using third party programs :(

[deep oak]

@azure locust nope as sheth said

[azure locust]

I did cheat 1st time and i get ban for 10 years

[night cloak]

You've violated the Terms of Service, @marsh scroll. It's not just limited to third-party software usage.

[craggy blade]

@night cloak check dm

[deep oak]

@azure locust you will have to wait for 10 years to unlock that specific account

[marsh scroll]

@night cloak I never did some kind of trap in the game, since I'm against that

[night cloak]

Believe it or not, all suspensions issued are fair. There's no way around it.

[marsh scroll]

and I would never do it since I invested money in my account

[azure locust]

Lol if i need to wait for it. Then ignore . My son will play this game. Otherwise i need to play different game

[crisp pine]

Guys is there a problem with the ranking i cant seem to rank up

[deep oak]

@night cloak i guess, he wouldn't spit that around here if he had used the third party plugins..but better is catching up still

@azure locust either wait for it or create a new account for your son

[marsh scroll]

@night cloaka player who plays the same thing happened to him

[proven tusk]

How do i unlink Facebook from pubg !

i have a new account now ^o^)/

[deep oak]

@crisp pine as previously said by many mods and contributors, if you aren't ranking up then its likely that you are using cheats or third party plugins

[marsh scroll]

and since he is a pmco player they gave him priority

[azure locust]

Thanks for love pubg mobile bye forever from my life. I will chose different game . Can pubg mobile decrease emulate hacker. For this cause i used cheat

[deep oak]

@proven tusk which of em you have new?

[night cloak]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends.

[clever inlet]

Is it allways gonna lag so badly after every update until the next mini update comes?

[marsh scroll]

Okay, thank you for your time.

[deep oak]

@clever inlet I guess the same, waiting for next mini update

[proven tusk]

MrProphetThe2nd < new
MrProphet420 < got banned

Facebook was linked to the banned account !

[clever inlet]

Before the update everything was pretty normal a little render when occuring people, update comes and when theres people near the lag is unbelievable you cant shoot even properly

[deep oak]

You can unlink from Facebook itself, if you have the access to it i guess @proven tusk

Unlink/delete from it and then link again with your new account

@clever inlet that way, its another possible glitch which players will exploit and i guess they are doing it

[quaint robin]

anyone modes is here?

[proven tusk]

@deep oak i did but it keeps saying its banned !

[deep oak]

@proven tusk DM me

[quaint robin]

??

[clever inlet]

@deep oak but with every update they fix 1 glitch/bug and then 3-4 appears new

[night cloak]

What's happening with the companions?

[woeful crane]

@azure locust bro there a youtube name NHR CREW HE IS LIVE and using aimbot, ESP, Shoot thrugj wall and he is still not banned

[stuck warren]

@everyone why my pubg account is ban for 10 years I want to talk with pubg officials

[night cloak]

PUBG biggest hoax 'companions' 🤣

[dense hedge]

Snapdragon 845 didn't get HDR + extreme option?

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it, @stuck warren.

I’m not sure about that, @night cloak.

I guess they’re cancelled.

How may we be of assistance, @quaint robin?

[night cloak]

@dense hedge Nope. only SD855 and Exynos 9820.

[dense hedge]

Is there a chance that the developers may add that feature in the upgoming days?

[night cloak]

@dense hedge Maybe in future, but not now.

[dense hedge]

Ty... ☺️

[quaint robin]

@pale falcon my frnd using emulator oky he was buying uc to pubg official site midasbuy.com

his fro Australia he say Australia server not in midasbuy.com

[pale falcon]

Are you experiencing lag, @clever inlet? If you set a higher graphic settings beyond the hardware capability of your device, it will cause your game to lag. You should lower your graphic settings. When there are too many processes running on the device, it will lag. Close all processes and restart the phone.

[quaint robin]

wt he do for buying uc?

[pale falcon]

You can also report any bugs in the #555492558428700682 section, @clever inlet.

[quaint robin]

@pale falcon help me?? why u not rply my msg??

[stuck warren]

@pale falcon please investigate why my account ban

[pale falcon]

I can’t investigate, @stuck warren. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box.

[night cloak]

Your friend can select the Others option, @quaint robin.

[stuck warren]

@pale falcon ok mam

@pale falcon i press on file clam option and bot will talk to me and I don't get an solution

[quaint robin]

@night cloak his already tried other option

[lofty roost]

Can i put a link here ? I need to ask if that website is official or not and how can we get items just by entering our e-mails

[inland plaza]

@lofty roost name of the site?

[magic grotto]

If anyone can help me please do, I have a phone called doogee X60L and in able to play puby on it but the problem is that everytime I try to play pubg on it it lags so bad that I'm not able to even play can some one help me do something about this?

[lofty roost]

Pubskins @inland plaza

[inland plaza]

Fake @lofty roost👍

[lofty roost]

I'll dm it to u if u want it seems legit

[inland plaza]

Okay

[lean crescent]

@lofty roost 👀 Obviously a fake site you won't get anything from there they just make money through it by ADs

[inland plaza]

I know this site since 1 week

@lean crescent and new app is giving uc... Everyone thought it was fake.. But it was legit... Every user received uc

So everything is not fake 👍

[lean crescent]

🤣 It is rare to find legit stuff

[night cloak]

These are known as phishing sites. Please avoid such sites and remember, PUBG or Tencent will never ask you for your game email and password.

[lofty roost]

Also i want to claim my id back that was connected to wechat but they removed wechat login option and no way to contact support its just bot responding everytime

[inland plaza]

@lean crescent ya true

[lofty roost]

Xd no issue i just provided my mail what can they do of it

Just tell me a way to claim my id back

[night cloak]

@magic grotto It's rather the hardware not capable of playing the game. You'll need to upgrade your phone if you need to play without lags.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[lofty roost]

2 step verification is a thing .. also inform me about how can i claim my id back

[night cloak]

@lofty roost There is WeChat login option. You just need to install the app.

And, @quaint robin?

[stuck warren]

@night cloak mam please help me to get my account back my account is ban for 10 years

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @stuck warren. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[stuck warren]

@night cloak I dont do something

@night cloak I read FAQ 2.9 I dont do something

[night cloak]

Can someone explain to me why I'm getting no points? This is getting anoying

@stuck warren We cannot help you. We are discord staff.

[daring patio]

It could be because of teaming up with players who were using unfair means, @night cloak.

[proven tusk]

O.O

[stuck warren]

@night cloak mam tell me what I do

[night cloak]

@night cloak If you leave/disconnect during match, the points won't get counted.

@daring patio but I'm just playing with randoms

@night cloak I have to keep watching?

@stuck warren I do not know what you did or did not do. We are not affiliated with Tencent or PUBG, so all we can say is contact customer's support. If the customer support cannot reply or cannot help you, we cannot do anything about it.

Ok. Got it thanks for the info

@night cloak If you were dead, it shouldn't be an issue. You just cannot leave while you're alive. Try playing a solo and see if the problem still persists.

@night cloak I usually leave as soon as I die when I'm playing with randoms I have no desire to watch them. But ok I'll try solo squads

Yeah, try and see if the problem still persists or not. If it does, there's prolly something going wrong with the game l

[stuck warren]

@night cloak where the option of customer support

[night cloak]

@stuck warren You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

[covert night]

good morning I'm trying to communicate by all possible methods I find, because I have a problem with my account in this update, for not losing any game I have banned, I do not understand the reason, if I follow all the rules, in no rule says that if you win all the games you are banned

[tawny garden]

Plz say why i havent rank:/

[night cloak]

Region rankings refresh every Monday at 00:00 UTC, @tawny garden.

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends.

@covert night

[cloud burrow]

@tawny garden Did you reach out to customer support yet?

[tawny garden]

@night cloak i know but in this mid time game should show us our rank

@cloud burrow no

[cloud burrow]

Why not? Multiple of us told you to do so.

[tawny garden]

@cloud burrow idk how to reach to customer support -_-

[lunar spade]

Please help how to fix this

[cloud burrow]

@tawny garden Check #481198147478224896 6.1 and 6.2

[night cloak]

You will have to use a different payment method. Alternatively, you could also contact customer service in-game.

[vagrant onyx]

@tawny garden whats is your flag in game ?

[tawny garden]

@vagrant onyx IRAN

[barren prism]

I’m really disappointed with pubg mobile, I lost 18 premium coupons and 6 classic with some sort of glitch. I contacted the customer care on the game and they said nothing can be done from there side, playing pubg since the day it came out on mobile which makes me really upset to get such a response. I’m really upset with the support team.

[dense kraken]

How did he get 100 already is he hacking?

[barren prism]

No, they buy the ranks via uc.

[dense kraken]

Oh

Okay 👍 thanks for helping me

[barren prism]

No problem I guess?

[scarlet oyster]

I just accidently bough an m416 skin from a lucky crate, is it possible to return it

[rich kite]

Is there a way to fix this? If so plz tell me

[night cloak]

@rich kite Nope. It's a restriction. It will be lifted when the age you had put on game turns 18.

@scarlet oyster Unfortunately, crates are not refundable.

[scarlet oyster]

I mean I bought it from that lucky crate from which you can buy 3 things for 24 hours

I mean the lucky air drop sorry for my wording

This one @night cloak

[stoic zenith]

My uc shop is not working... whenever I went to purchase UC it's says error while retrieving information from the server...
How can I fix it???

[night cloak]

@scarlet oyster None of the items are refundable. You can only get refund for UC, if you didn't spend them.

[scarlet oyster]

Ok

[night cloak]

@stoic zenith Screenshot?

[humble jolt]

my friend accidentally clicks a fake link and lose his account, is there any help pubgm can provide?

[covert trench]

I was inactive from many days I was a clan leader now someone else got leadership+ he is not returning me

I want leadership back

My clan was level 8

[night cloak]

How to add clan recruitments?

@humble jolt Accidentally clicking on a link won't cause any issue unless they shared their credentials with the website. And PUBGM won't be able to help, because literally there's no option in game other than social media to login.

[covert trench]

@night cloak help me too

[humble jolt]

they disable his facebook account

[night cloak]

@covert trench They are the new leader. You can leave the clan if you want.

[covert trench]

I want my clan back

That's not fair my brother was co leader there he should have got ownership

[night cloak]

Yeah but pubg doesn't know that

@humble jolt There's nothing can be done. Tell him to create a new account and make a new game. And tell him to put a 2 step verification on his social media account, in case anything goes wrong in future.

[covert trench]

I am gonna leave pubg now

That's enough

That's not fair my brother was co leader there he should have got ownership

[night cloak]

@covert trench Just because you created the clan, doesn't mean you own it. If you think that, PUBG is not the game for you. Clan leaders has responsibility toward their clan. If they cannot contribute, they have no right to lead a clan.

[covert trench]

Wow, np I will convince him

[night cloak]

Also if you knew you you would be offline for sometime,you should've givem your brother leadership in the first place

Yes, try to negotiate, that's the only thing you can do other than creating a new clan.

[humble jolt]

I'll try to get the Facebook back and once i done that can you guys unbind their gmail which they attach and used to log in?

I'll try to have the access

[night cloak]

@humble jolt Yes, that's possible. Actually unbinding isn't possible, but their access can be blocked - permanently.

[humble jolt]

ok ty I'll need to recover the facebool profile by uploading his id

[night cloak]

Good luck!

[uncut ivy]

@night cloak After the update appeared. And where is the promise of Ultra graphics?

[night cloak]

@uncut ivy Ultra Extreme is available only in certain devices with a Snapdragon 855/Exynos 9820/Apple A12 chipset.

[vast socket]

Hey help

[vast socket]

Someone useing my account pls help

[earnest steeple]

Go to google

Deleted the device connect ur acc

Add your cellphone number and verify the device

[vast socket]

@earnest steeple my account linked with Facebook

[earnest steeple]

Go to Facebook

Change the pass | add url call number |

Add verification of telephone numbers or devices via email or cellphone number

[west scarab]

Link de discord en epañol ??

[onyx cairn]

#481199117381533716 @west scarab

[vast socket]

@earnest steeple Already did

Still someone useing my pubg id😭😭

[west scarab]

@onyx cairn link dice que ha expirado

[onyx cairn]

@vast socket
Open Facebook, move to options -> privacy -> active logins -> cancel all
He/she will be unable to login after logout
Did you connect a second social network?
Open dms, i will send it to you@west scarab

[inland plaza]

I am facing login issues now

Request time out... Won't load the player lobby screen screen

[grave bridge]

Request timed out rapidly then banned !!

[uncut ivy]

@night cloak and on the emulator how to do?

[inland plaza]

@grave bridge🙄

[haughty sparrow]

I can't get my achievement for reaching RP level 100 for two seasons. Does it really mean 3 seasons and not two?

[night cloak]

@uncut ivy I think, the graphic settings are unlocked in emulator. So there's no lock. You can get HDR Extreme by default.

@haughty sparrow 3 seasons in a row.

Wait can I see a screenshot?

[haughty sparrow]

@night cloak @uncut ivy if your PC can handle it, you can use HDR Extreme. You have to have a good PC. And I'm on my PC at the moment but it says 2 seasons in a row

[night cloak]

@haughty sparrow Nope. The graphic setting is unlocked in PC, regardless of PC quality.

[uncut ivy]

@haughty sparrow I click, writes "soon!"

@night cloak I click, writes "soon!"

[magic grotto]

Ohk thanks

[night cloak]

Soon is only for Ultra HD, I guess.

Are you not using Gameloop Emulator?

[uncut ivy]

@night cloak yes

[night cloak]

Ultra HD wasn't released yet.

[grave bridge]

Lol guys , i’ve got banned for 10 min just because i’ve changed my network from wifi to mobile data .. i’ve received a msg rapidly telling “ Request timed out” after that disconnected and banned .. my device is IPhone XS Mac no jb for sure

[uncut ivy]

@night cloak so why in the description of the update is it written?

[night cloak]

@grave bridge Don't change connection while in a match. It triggers the anti cheat engine. If you are in a match, find a place to hide, close the game, switch internet and then open the game again.

@uncut ivy The High Frame Rate option has been added to HDR mode for some high-end devices. Enable it for even better graphics at the cost of battery life. It can be configured in Settings - Graphics.

No mention of Ultra.

[brazen flint]

I fired a flare gun towards the sky and nothing dropped? no car no airdrop

[gloomy onyx]

Anyone else gettin "unusually high ping" in north america server?

My whole squad is getting it. 300-900ms

[quasi dome]

@brazen flint did u shoot while running?

[brazen flint]

yes

[gloomy onyx]

@brazen flint cant do that

[brazen flint]

[gloomy onyx]

Have to be stationary or it doesnt work

I'll bet your flare got shot into the ground instead of up

[quasi dome]

yes ur right

[steady prism]

@night cloak dm?

[surreal turtle]

How to get this discord I'd for bug complaint

@pale falcon

[steady prism]

guys i need help

[pale falcon]

How may I be of assistance, @steady prism?

[surreal turtle]

@pale falcon btw you looking beautiful

[jolly hemlock]

Lol

[surreal turtle]

How do I get that I'd lol why delete

[steady prism]

my account is hacked and the hacker removed my Google account from the game and now the guy is trying to sell mg account

can pubg lock the account down or something

[mellow briar]

hi

[night cloak]

Hi

@surreal turtle https://support.discordapp.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

[mellow briar]

my account got banned for no reason

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @mellow briar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[surreal turtle]

Do I need to go desktop mode @night cloak

[mellow briar]

how can i unban my account

[night cloak]

@surreal turtle Your ID is 435136724339785729. thank me later.

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it, @mellow briar.

[surreal turtle]

@night cloak aee thanks bro

[steady prism]

anyone can help^

[surreal turtle]

@pale falcon you still looking lovely... Even if you don't reply😂

[pale falcon]

You'll have to contact the customer service regarding this, @steady prism. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken.

[hollow cloud]

i bought time traveler motorcycle but it doesn’t shown up in time traveler achievements....i didn’t see at the lobby too!
why ???

[night cloak]

@steady prism They cannot remove your Google Account. Try to login and see what happens.

[steady prism]

they can he connected the game to Twitter

[night cloak]

@hollow cloud Looks like a local event. May I know where are you from?

@steady prism Nope. They cannot. The accessed the game using your Google play and linked their twitter account.

[hollow cloud]

Asia - Myanmar /global version @night cloak

[normal fulcrum]

Is it just me or servers are not working properly?

[night cloak]

@hollow cloud Unfortunately, we do not have a regional server for Myanmar. Try to contact customer support in game.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[steady prism]

^

[night cloak]

@normal fulcrum What is it you are facing?

@steady prism If it is their twitter account, how are you logged in?

[normal fulcrum]

@night cloak When I'm in lobby, latency is between 50ms to 90ms. But when I start the game, it shoots up to 200ms to 300ms. As soon as an enemy approaches, latency goes as high as 800ms. I tried changing network and client repair. But nothing is working

[steady prism]

well i contacted the hacker and i was pretending that im the buyer

i have the video link i can send it in dm if u want

[night cloak]

@normal fulcrum Desync - the server you are trying to play has a lot of people from a different region or their ping is bad,

[hollow cloud]

bad news...bots doesn’t care for the players @night cloak help me if you can

[night cloak]

@steady prism Thai sounds confusing. Sorry we cannot help you. Contact customers support in game please.You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[normal fulcrum]

I guess something is wrong with servers. Coz by today afternoon, everything was working fine

[night cloak]

@hollow cloud I do not have that event, so I cannot help you.

[hollow cloud]

any others ??

[night cloak]

@normal fulcrum If something was wrong in server, this channel would be flooded by now. Try to find a friend who is having good ping and ask help from them, they can help you better.

@hollow cloud I don't think we have any staff from your region. Try to visit your regional Facebook group, I am sure there is a lot and see if they are facing it too or not.

[normal fulcrum]

@night cloak Ok. And I guess time traveller is talking about purchasing from offer zone. It is a store which appears after verifying mobile number in game

[night cloak]

@normal fulcrum Not aware of that, unfortunately.

[frank shuttle]

Nice u eliminated my messenge

[night cloak]

@frank shuttle Be sure to ask any questions without swear words.

[normal fulcrum]

Well for that you need to add your mobile number. Once done, you will get access to offer zone withing shop and get some items at special discounted rates

[night cloak]

The mobile phone verification thing is only available in a few Asian countries.

[normal fulcrum]

Oohh

[night cloak]

@frank shuttle Any opinion goes to #pubg-mobile.

[normal fulcrum]

@hollow cloud Once you purchase anything from offer zone, the purchased item will be sent to you in mail box. You can collect it from there

@night cloak Please ban him

[night cloak]

Whom?

[hollow cloud]

ok @night cloak i’ll do as your says but your community need to build the regional server for Myanmar. B coz too many pubgm addicted playersss in here. think about that!

[normal fulcrum]

Look at that abusive guy above @night cloak

The guy called chandel

[night cloak]

His message is already deleted by bot.

That's discord cache.

[normal fulcrum]

Lol. Discord needs to fix this

[night cloak]

@hollow cloud The system is quite reverse. When there will be a lot of people from your region, we will surely have a dedicated community for it.

[hollow cloud]

i did collect it @normal fulcrum

[normal fulcrum]

Hmm. That's weird. I purchased ump9 and I got the skin right away. The item shown in screenshot is not even time limited

[hollow cloud]

thank you @night cloak

[normal fulcrum]

And there's no way you can contact devs in game. Their support system won't let you talk to anyone

[hollow cloud]

yap

[normal fulcrum]

Guess you just lost your money. But I'll suggest that you try clearing game cache and see if it works

[wind harbor]

Fix your fcing game. Just landed at arena got teleported back to the roof and died because of it

[little root]

@opal grotto asking regurding to announcement....would you also collect my data of other apps exept the platfrom from where i logged in

[vagrant onyx]

@hollow cloud dude

[bold siren]

There is nothing we can do regarding to your issue, I suggest you to contact the Customer Service in-game, @fervent edge.

[vagrant onyx]

Its region locked

[fervent edge]

@bold siren I tried and the bot didnt give an answers and didnt let anyone to talk with me

[vagrant onyx]

You cant use that item

[night cloak]

@fervent edge Greet your clan's new leader.

[fervent edge]

@night cloak Greet me my leadership back

[night cloak]

@fervent edge You were careless towards your clan. The most contributing member, while you were away was promoted to leader. Nothing can be done about it. Try negotiating with them.

[hollow cloud]

ok i will do it @normal fulcrum thx!

sup @vagrant onyx

[steady prism]

max before i contact the customer service what can they even do can they bring my account back if i know everything about the account. if they can't
can they just lock the account down?

[night cloak]

@fervent edge Just because you created the clan, doesn't mean you own it. If you think that, PUBG is not the game for you. Clan leaders has responsibility toward their clan. If they cannot contribute, they have no right to lead a clan. Incase you are inactive, you can promote someone who's active in clan and trusted. For now, you can negotiate with the current leader. If that doesn't resolve the issue, you can stay as member or leave the clan to create a new clan.

[steady prism]

may you answer max

[night cloak]

@steady prism They can give you back if you can provide enough information.

[steady prism]

like what informations

[night cloak]

@steady prism Don't worry, they won't ask sensitive information like passwords.

[steady prism]

yea i know but thanks for the help but do i have to use my account or can i use my gf account?

make new account i mean

[night cloak]

@steady prism You can use any account to contact support. Make sure you copy the character ID and IGN.

[steady prism]

okay thanks for the help!

[night cloak]

Good luck!

[earnest island]

Find a solution to HACKS now

@fervent edge Unfortunately

[blissful leaf]

Why still haven't fixed on notched devices the enemies ahead which its not shown exactly in the position that you are aiming at

And yes this bug was reported since 26th of June so there is no excuse
And also im not the only who is suffering from this bug and also my teammates
Im trying to show them where are the enemies and i can't because of developer lazyness

[steady ridge]

Can you fix it or try even plz

[night cloak]

لو سمحت عايز اتواصل مع احد من الدعم الفني بخصوص حساب اتقفل انو هاكر مع انه لا يستخدم هاكر ، ف عايز اطلب انه يتم الفحص يدوي عليه @obsidian axle

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #482111832669159445 for language channels.

[steady ridge]

@storm flume can you see my problem plz

[night cloak]

i want to talk with someone from support because someone. from my friend get banned duo to using cheating , and he isnt a hacker. so can u help him to get his account back

[bold siren]

What is the problem, @steady ridge?

No accounts are banned for no reason, @night cloak. If you think it was unfair, feel free to file the claim and wait patiently for the respond.

[night cloak]

@bold siren they dont respond i ask for check his acc to know what app he used , he has acc from season 1 and he is a pro player

[bold siren]

Unfortunately, we cannot do anything about it, @night cloak.

[jaunty lake]

What should i do if I find someone hacking on a live stream?

[crisp swallow]

Hacker

[night cloak]

No response from server. Bloody fix it.

[spring void]

Report hackers in game not here

[exotic flint]

If y'all notice hacker dm me with some Iinformation

[storm flume]

Hello, @jaunty lake!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[steady ridge]

@bold siren i have my rank frozen from last session

My account

My friend account

[cedar swallow]

@steady ridge

Rank freez= hacker/ playing with hackers

[steady ridge]

I don’t use or play

And it’s now one month from last session

It supposed to be bug

[cedar swallow]

@steady ridge

Like i said you are either a hacker or playing with cheaters...!

[steady ridge]

Like what they say on the new update that many people have bug on rank

[modern gale]

They are aware of that, thank you for your the feedback, @steady ridge.

[steady ridge]

Why they don’t ban me ?

Band*

[cedar swallow]

Cuz u are using a vip cheating system which gives u only a 10 minutes ban 😃

[steady ridge]

Hhhh i sure I don’t use hack , you can check my K/D

If am use hack i will not come and ask and any thing because i know my wrong

[cedar swallow]

@steady ridge by the way the bug that pubg talked about was rating bug not ranking on ladder bug

[steady ridge]

I was have rating and rank from last session

And i never get 10 min band

[cedar swallow]

I swear that u either a cheater or playing with cheater , got it?

Easy to know , thank you 😃

[steady ridge]

The problem the ranked frozen only on the duo middle east only

If it band like you say will be from everything

[cedar swallow]

No it will on one thing only

U can play solo on rank no problem

[steady ridge]

Come on last session was on eroup and middle east , now in middle east only

[fervent robin]

Anyone here to help me

[steady ridge]

Don’t talk the word from support and just say it , the game have many bugs and hackers , and you can’t do anything

[dense ridge]

@fervent robin how can we help?

[fervent robin]

@dense ridgeBro Pmco all rewards are given pmco outfit airplan skin parachute skin and glasses

[fresh olive]

Hi I had a problem on my facebook account so I could not access my pubg account all season 4 and I want to know if this season offers the dances of season 4I have the dances of s2 and s3 i only want the s4 dances

[exotic flint]

@fresh olive You can contact the CS.

[fresh olive]

which means C.S. I'm spanish dont understand short forms

[shrewd cairn]

How do i get returner option on my main acc? That is only avaliable on my second Nd old acc thst I left

@molten crown

@opal grotto @wintry heart

Help mee

[fresh olive]

@@shrewd cairn you have to stop entering the pub for a week without logging in

[shrewd cairn]

Oh OK

[fresh olive]

hahaha you can do it ?

[shrewd cairn]

Before I need to know ah now it's season 8 and I want to get 50 rp

If I know before I'll do it now it's season 8 I'll see If I Reach rp 50 I will leave but ur telling is real?

I mean will I get that option if I leave pubg for a week?

[fresh olive]

Yh check it in YouTube

[shrewd cairn]

Sry now my mom calling I need to sleep bye

Ok I will see tommorow bye

[fresh olive]

How to get returner rewads

Xd

[prime wagon]

I joined to RSVP to the boat party for PMCO, I messaged mr Fu but didn't get any response back, can anyone help?

[dense ridge]

@prime wagon never tag or dm community team

[night cloak]

hi

[prime wagon]

? I didn't tag anyone, the email said to message mr Fu about it

But never got a response

[dense ridge]

The email said?

[keen solar]

anyone have sound issues with airpods on ipad

[prime wagon]

Yes, for people that have tickets to go to PMCO you can RSVP to the boat party. Recieved an email about it. I didn't tag anyone

You tagged me

[blazing saddle]

@lime juniper ^

[cedar swallow]

hi Team pubg
i appreciat your hard work helping this community!
i wanna ask if there's any solution for the Rank freeze yet?
my Region/Server rank is bugged out
any solution or not yet?

thanks in advance

i also tried to get in contact with customer service using in game service , but it seems that no body gives me a fine answer there!
its been 3 weeks now , me having this issue.!

[fallen anvil]

Dont play with friends maybe they have hacks.
Play with random squads @cedar swallow

[cedar swallow]

@fallen anvil in most cases im playing random , however no body from my team got banned or used cheats as far as i remember! , could be from random squads teaming?

however i need a solution nothing more so i can know if i need to play pubg anymore or not , cuz its pointless to play a game with no rank at all, right?!

[fallen anvil]

Idk .
I dont have problems since i started pubg.
But my friend got rank freeze and after 10 years ban bcs he teamed up with a random guy.
He thought this random was pro ...

[cedar swallow]

ok , it seems that pubg is missing up with us lately , im gonna leave it once i don't find any solution , its pointless.

[fallen anvil]

Thats all i know sory

[blazing saddle]

@cedar swallow playing with random cheaters does not affect the account negetively

[cedar swallow]

@fallen anvil Thanks dude

[blazing saddle]

This is the response we got.

[fallen anvil]

Exactly what i said

[cedar swallow]

@blazing saddle ok but is there any solution yet?

[blazing saddle]

All accounts with history of abnormal behaviour like using cheats or actively teaming with cheaters have their ranks frozen. There is no way around it.

[cedar swallow]

@blazing saddle and then? , 10 years ban with even not responding to customer service?

[blazing saddle]

Also, getting matched with a cheater does not affect the account in any negetive way. Maybe your friend added the cheater after playing once and actively played with him. @fallen anvil

[cedar swallow]

i've been playing since season 4 i think , every was good i have never used cheats , but about teaming up with cheaters u can't really know if you are teaming up with a cheater or not its not that easy right?

[blazing saddle]

@cedar swallow No way around it. You can feel free to contact customer service but I doubt it would be of any help.

[cedar swallow]

@blazing saddle

[blazing saddle]

@cedar swallow That is why be careful who you add as friend ingame.

It is your own responsibility

[cedar swallow]

im not asking for any way around it tbh , im asking anyone who know them to just talk to us on costumer service , like why you are working there! , its your job , they need to work not to just avoid our messages

[dense kraken]

Can someone help me

[blazing saddle]

The customer service responds only if the issue has a weight. They do respond within few weeks. @cedar swallow

@dense kraken clear google play cache. Make sure you have atleast 4GB of free space.

[dense kraken]

Okay

[cedar swallow]

and from my point of view , i think its unfair to ban accounts depending on constantly playing with cheaters , i swear to god like i always get cheaters in my team RANDOMLY , its not my fault , 70% of pubg mobile are either using wallhack , aimbot , magic bullet hack , im playing on emulator by the way not on mobile!

[dense kraken]

@blazing saddle that's bro

[cedar swallow]

@blazing saddle are you working with pubg mobile or you are just a fan ?

[blazing saddle]

@cedar swallow I am telling for the 3rd time now. If you get matched with cheaters in automatching randomly, it does not cause any ban.

@cedar swallow I am a staff member of this server. I help out with technical issues and provide information regarding it.

[cedar swallow]

@blazing saddle IT IS , i can proof you that if you teamed up with a cheater randomly , and if this cheater got banned in game where u was with him , you will 100% got banned for 1 week or 2 and your rank will got back to bronze v

anyway , so there's no solution just yet right?

[blazing saddle]

@cedar swallow I have confirmed the issue with the community team member who works at Tencent. It does not cause any negetive effect.

[cedar swallow]

what i see that legit players are getting banned cuz they are teaming up with hackers but vip hackers are not getting banned lol.
Thanks for your answer buddy , but playing this game is pointless lately , im gonna leave it.

[blazing saddle]

@cedar swallow That is the official response.

[cedar swallow]

@blazing saddle what does he mean about the first section?

i appreciate your responses tbh , better than the customer server them selfes lol

[blazing saddle]

@cedar swallow There have been a lot of claims going around saying My account got banned for no reason.
So I confirmed it with him if getting matched with random cheaters can cause a ban or not. And he verified it from the server side, confirming that there is no data stating that players recieved a ban because of getting matched with cheater and that people claiming that they have been banned for no reason are either unaware about their violations or are just lying.

[fallen anvil]

Anyone knows any way to not see backpack in lobby , only in game?

[cedar swallow]

@blazing saddle fine answer , but i would never complain about my account getting banned you know , cuz i know my fault , IF IT IS.
but what i mean is people like me who really don't know if their team mate is a cheater or not , like how can i know and if i am a cheater then the system should gives me an instant 10 years ban right?
but that didn't happened , my rank just bugged out and i just need someone who can look up on my profile for 5 minutes and gives me the final answer , i have never cheated , if i am then i should get banned for 10 years auromaticly by the anticheat system

[blazing saddle]

@fallen anvil by not equipping the skin.

[fallen anvil]

But will it be in game if i unequip it?

[steel pasture]

No

[blazing saddle]

@fallen anvil there is no outfit which overlays on the bag pack skin. Hence there is no way of not showing a bag skin in the lobby if you are equipping it. The only way not to see a bag in lobby is by not using any skin for the bag and using the default one.

[atomic coral]

is there a ETA for when tencent elect ppl from the survey?

[fallen anvil]

Ok tnx.
At least for helmet i can equip a cap to hide

[frosty jetty]

Why is it that I can't request someone to buy me season 8 rp?
It says difference in client

[blazing saddle]

@cedar swallow That is what I am saying. It is the players responsibility that they play with friends who they think are safe to play with and be careful about adding random people just cause you think they are pro.
There are different kinds of ban, if you violate terms once it gives a 10 mins ban, if done again it gives a 7 day ban with tier reset. Further violation leads to a 10 year ban.

[bright shadow]

When will the "landmaster" parachute and car skin and swordsman skin for the scar actually be available for purchase

[night cloak]

Who will come to Berlin

[atomic coral]

@blazing saddle is there an eta for the survey response? not expecting anything, but still asking :)

[cloud burrow]

I assume they only contact those that are selected, otherwise it takes to much time.

[night cloak]

I wurde dort sein!

[atomic coral]

@cloud burrow yea, but maybe all selected get their mails at (about) the same time, so if you don't get the mail at that time your unlucky

@night cloak sprache englisch bitte

[night cloak]

Alles klar Bruder

[cloud burrow]

@atomic coral 🔜 I don't know how many applied, it really depends on that and if they are reading the applications one by one.

[atomic coral]

true, I wasn't expecting an anser tbh but you can always ask :)

[night cloak]

I s their a party after the Champions?!

[atomic coral]

@night cloak as far as my Esport knowledge goes, I think yes

[lime juniper]

I sent you a friend request, @prime wagon. Please send me all the details priately and I will get back to you as soon as possible.

[night cloak]

Very good it will pleasure to meet new friends their 👍🏻😊

I will be so glad ✌🏻

[cloud burrow]

Have fun m8

[blazing saddle]

@bright shadow As far as I know, the Master of the land - kar98 skin is there in the crates. I recieved the skin from crates.

[bright shadow]

@blazing saddle pubg sent me three messages saying that those two and The Swordsman scar skin would be available for purchase not random finding in a box yet they aren't there

[fallen anvil]

Kar98 is in classic crates

[blazing saddle]

@bright shadow Yes i already see the screenshots, no need to send again.

[bright shadow]

@blazing saddle oh you deleted them I thought they just didn't go through

[blazing saddle]

@bright shadow I dont think so items in crates are made avalible for direct purchase.

Maybe the reminder is of the items being present in the crates?

Since the classic crate got refreshed recently and you had those three items in favorites.

[bright shadow]

@blazing saddle okay so basically they just need to work on their English skills.
"Available for purchase"
is not the same thing as
"Available in crates".
I have received available in crates messages before.

[blazing saddle]

@bright shadow for the favorites items right?

[night cloak]

I just got banned after my classic game. As far as I know I haven’t violated any terms. Ingame support seems unresponsive. I just spent $100 on this update. Anyone could help?

[bright shadow]

@blazing saddle maybe. But that's kind of irrelevant the message said "purchase" not available in crates

@blazing saddle and if you click on the link in the message it takes you straight to shop not crates and then proceeded to tell you that it's in crate not the shop

[night cloak]

Did they add 100 more points to each tier?

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it, @night cloak.

Please elaborate, @night cloak.

I don’t think they’ve tampered with the point system.

[night cloak]

It seems as if they added 100 points to each tier
Before it was 100 points you have to get to rank up
But now it seems as if they added 100 more
@pale falcon

Making it 200 to acquire to rank up

[pale falcon]

I’m not sure about that, @night cloak.

[night cloak]

Aight

[worldly plume]

I heard that many people have the same problem as me after update, game is freezing even on top devices like iPad Pro, iPhone X, doesn’t matter We need hotfix of this problem, we don’t need new zombie mode, we want NORMAL classic mode without bugs!

[night cloak]

hello

i got data has change when i play with my new Ipad

what is this?

[pale falcon]

Crashes are usually due to internal storage issues, @worldly plume.

[worldly plume]

it freez it doesn't crash i have 256GB storage, and i have restored my iphone so it's like new!

it freez like 5-6 times and then i continue playing normally, and it happens to my friend as well

[pale falcon]

Have you tried repairing your client, @worldly plume?

[night cloak]

??

[worldly plume]

yes i did it just now, and i played and i got the same issue

on my iphone xs max and as well as the ipad pro 2019

before the update i didn't get this problem at all!

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic, @worldly plume.

You may follow that procedure above.

[night cloak]

and me?

@pale falcon

no help or what?

data has changed when i play game with mY Ipad ? whats the problem?

[storm flume]

Please read this channel's pinned messages for further information, @night cloak:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[quick quest]

I hate PUBG mobile, in diamond 5 but since they pair me up with a garbage squad of golds and silver they changed my tier from squads to solo they all died at 98 people ....

[night cloak]

i dont understant what you mean

[quick quest]

How I go from diamond v to silver my I had a squad of 3 gold players 1 silver died at 98 people left

It’s like they lowered me to there skill set since they were a low tier

[blazing saddle]

@quick quest that is european server.

[quick quest]

Lol damn the crack catching up to me

[blazing saddle]

you played on europe server where your rank was silver.

[quick quest]

I done wasted my time for nothing

[blazing saddle]

@quick quest dude how did you not see the screenshot you took omg. You even took the efforts to come here and ask.

[quick quest]

I forgot when people invite me to a different server and back out to play N/A. Forgot you have to manually change it back

[blazing saddle]

I'm dying rn

[quick quest]

I’m still better than all of u k peace

[blazing saddle]

@quick quest all the best with the rank push. :)

[quick quest]

Hope I won’t catch u playing in my server boy I’ll make I my son and gun u

[blazing saddle]

Okay lets move to #pubg-mobile

No discussions here.

[quick quest]

K I’ll see you there chicken sandwich

[marsh scroll]

@night cloak Did you also have your account blocked for 10 years unfairly?

[night cloak]

No
Why ask?

[marsh scroll]

because many people are going through, to spend 100.00 of k/d

[night cloak]

I was just inquiring about the points per tier
If they bumped the required amount to tier up by 100

[marsh scroll]

that remains the same, as in past seasons

[night cloak]

Like I said ingame support seems unresponsive. Thanks for trying to help @pale falcon. 🥵

[candid rivet]

Season rank frozen ?? Why

Still not ranked in squad only .. solo and duo is fine

[blazing saddle]

@candid rivet

[candid rivet]

I played with hack last season only

This season i ididnt play with hacks

How long it will frozen ?

[fallen anvil]

Pc and hacks.
Maybe bypassed emulator.

Noobs be like

[candid rivet]

Not bypassed

Still dunno the reason and how long it will freze

[fallen anvil]

At least u didnt said im fair help pls

[tawny needle]

why was my account banned for 10 years

[golden ice]

Today I was moved down a rank without the tier protection getting activated...I was 20 points over plat 3 died early and was moved to plat 4 with -25 points y is that the case shouldn’t the tier protection get activated and I loose only 20 points?

[blazing saddle]

@candid rivet the cooldown time of the rank freeze is unknown.

@fallen anvil ikr.

[unkempt flame]

i Bought the Ez Mission Pass and it opens the Week 2.. i already finished the Week 1 Challenge mission and i got the elite crate with 200RP .. the problem is i also finished the week 2 challenge mission but the problem is The elite crate does not move it is still 0/10 🤦🏽‍♂️ so whats the use of advance challenge mission if this elite crate was not counted.. 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️ fix this please i should get the elite crate week 2 coz i finish all the challenge mission of week 2

[blazing saddle]

@unkempt flame the crate will unlock next week. Ez mission pass just unlocks missions bro

[weak apex]

@unkempt flame You will receive a free Elite Crate for week 8 compensating for that week “missed”.

[unkempt flame]

yeah i know so i better do the mission nextweek so the elite crate will be counted? so whats the use of advance challgenge mission to be open if this crate is not counted too so im just wasting my time

[fallen anvil]

Do them now but collect them next week

[unkempt flame]

the thing is i alrady collect it

[fallen anvil]

Xd rip

[weak apex]

Without the license, you earn 1,600. With the license you get 1,800 RP by the end of the season.

[unkempt flame]

pubgm should fix this it is logic men im in week 2 so the progress should also move

[fallen anvil]

U will get the crate i think next week

[unkempt flame]

the elit crate should counted in week 2 so im not wasting my time

[weak apex]

You’re not wasting your time. There is no week 2 Elite crate. That is compensated for the free Week 8 crate.

[unkempt flame]

i dont think i can get the crate i should do challenge mission in week 3 before i unlock the elit crate week 2 thats dumb

i lose RP for this ez mission

[blazing saddle]

@unkempt flame read what Ace is saying

[fallen anvil]

U can get it from daily missions.
@unkempt flame

[unkempt flame]

okay but please it is more easy to understand if youre doing week 1 elite crate should open week 1

if youre soung week 2 elite crate of week 2 should unlock too

[blazing saddle]

take suggestions to customer support. @unkempt flame

[unkempt flame]

logic

doing separate elite crates by week

then the procedures are incorrect

[viscid crow]

Guys How to report hacker with video proof ? since report boutton in game doesnt work on him for weeks lol

[storm flume]

Hello, @viscid crow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[blazing saddle]

@unkempt flame See just what Ace said, you keep doing missions for the next week and get crate for previous week, then on week 8 you dont have to do any missions to open the crate. So it is compensated.

[unkempt flame]

socyou mean it is balances

balanced

[blazing saddle]

Yeah

[unkempt flame]

so dont list it in perks it is logic

[blazing saddle]

Yes, logic.

[unkempt flame]

so perk 3 is useless

the only perks are 1 and 2

[blazing saddle]

perk 3 gives opens week 8 crate without doing missions, to balance out

[unkempt flame]

of course if you do aevance mission it is automatic logic

pubg is so good in selling sales talking

im done its okay rp redeem rewards are also trash

Only the Emotes are the best in RP REWARDS.. others are Trash

[storm flume]

Please do not use any other language aside from English in this channel, @umbral comet. Refer to #482111832669159445 for language channels.

[blazing saddle]

@umbral comet Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

No other query regarding your ban will be entertained here.

@umbral comet refer to my messages above.

[night cloak]

Hello, umm, I’m having uh problem with, the partnership in game, none of my synergy with others won’t show, but accept one

@night cloak

@night cloak You'll need your friends to add to a favourite synergy. Like BFF, Buddy, Lovers, Bromance etc.

The other two people need at least 400 hearts, @night cloak.

That screenshot was unnecessary.

400+ likes

Unless, there’s uh difference between uh like and uh heart

It's not likes but synergy. Synergy is heart.

Uhh, nvm, I see it

Thanks, sorry for my corporation

No worries!

Umm, so what is the fastest way to increase hearts?

@night cloak Play together and gift each other. Those are actually the only ways.

I deleted everyone from my friend request, and well, that happened, what uh, huge oof

Ty

@night cloak Welp, we learn at some point and make everything better!

Yes indeed, failure is always best teacher...

[obtuse oracle]

hey tencent gaming buddy isnt working

nothing happens when i hit play

[night cloak]

Hmm, try resetting your device, clearing your cache, or just re installing the game

Device? @obtuse oracle

[obtuse oracle]

pc lol

[night cloak]

xD

Umm, I don’t think they could help, perhaps check with others, if they’re having the same problem

But don’t take my word for it

[storm flume]

Hello, @obtuse oracle!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[worldly plume]

i got a 10mn ban and when i entered i didn't find my self in the hashtag classment why!!?

[night cloak]

@worldly plume hashtag classment?

[worldly plume]

yes for solo wins longshot scavenger...etc

[night cloak]

@worldly plume What was the ban about? Do you have a screenshot?

[worldly plume]

no i don't but it was about something about data

we have terminated your connection......

[night cloak]

@worldly plume Or at least a screenshot of your position on the regional leaderboard?

[unkempt rose]

I have around 50-70ms but my game is lagging so bad. Why is that? Especially when there are enemies nearby. Tho even in training ground, it still moves like a turtle sometimes lol. Idk if the problem is in my device or the game itself.

[night cloak]

@unkempt rose The lag when enemies are nearby is mostly device sided. We call it stuttering instead of lag.

[haughty cypress]

git gud network

[unkempt rose]

Seriously? so i should get a new phone then? Lol that sucks

It only started last season tho. I thought the new update would fix it but it's not.

[night cloak]

@unkempt rose Stuttering is common in high end devices too. But not noticeable, unless you look for it.

[unkempt rose]

So what should i do? I know i suck at this game lol but it makes me more suck bc i can't even kill enemy who's in front of me bc of this stuttering you're saying. 😅

[tawny needle]

can i like get unbanned?

[night cloak]

@unkempt rose That sounds worse. You can plan to make an upgrade. If moni is an issue, you can look into some of these chinese brands like xiaomi. They offer pretty decent phones with good value.

@tawny needle Yeah, no bans are permanent.

[tawny needle]

i think i got banned for having a high kd

[night cloak]

Sounds weird. We've staff members with high KD too, never got banned, @tawny needle.

Well, forgot, that's what you think.

[tawny needle]

my friend was telling me that ppl were getting banned for it

[night cloak]

@tawny needle He works at Tencent?

[tawny needle]

no

[night cloak]

Just assumed, I guess.

[tawny needle]

but who do i contact for it

[night cloak]

@tawny needle There's nobody to contact except the customer support in game, which in my opinion a bad choice. Wait till the due time, or open a new account.

[tawny needle]

due time is in 10 years

[night cloak]

Then new account it is.

[tawny needle]

btw here

[night cloak]

120 KD with 13 match played is completely fine and easy, @tawny needle.

[tawny needle]

ok, my friend told me hes going to die so that he can lower his k/d, guess he is scared

[night cloak]

Tell your friend, it is completely fine to have high KD. High KD simply means they won most of their matches.

[tawny needle]

it just sucks that i got banned for no reason

been playing since season 2

[wicked tinsel]

@tawny needle +1

I ma playing since season 1

And got 10 years ban

Lvl 68

[dull pond]

🤔

[night cloak]

@dull pond What's wrong?

[dull pond]

I do not even get the map or start a game not once

[night cloak]

@dull pond Restart your game.

[young shore]

@tawny needle look at Athena’s profile. Over 200 kdr in solo during one of the seasons. They may take a closer look at you if you have a really high kdr, but won’t autoban you for it

[night cloak]

Does anyone have reccomend size for Pubgs profile photos