questions

[drifting lark]

Is the a list of SOCs supporting Extreme on HDR? A10 Fusion and Exynos 9820 do not

[night cloak]

@lunar spade Can I see screenshot of they unsuccessful message?

[lyric junco]

@graceful forum yep something is wrong with support chat, it is not working

[graceful forum]

@lyric junco see 😔

[night cloak]

@drifting lark There's no phone that supports HD/HDR with extreme.

Only up to balanced graphics.

[lyric junco]

@night cloak Asus Zenfone 5z do

[gloomy path]

Need asian clan pro sniper

[wheat sundial]

@night cloak where did you got all these roles?

[night cloak]

@lyric junco Whats wrong?

[drifting lark]

@night cloak some do from last update, saw pics on XDA

[midnight valve]

hello i have oppo f9 pro but when i click smooth settings still extreme option wont come even on hd settings high framerate comes why

[night cloak]

@wheat sundial #481193721560432670.

[lunar siren]

i really wanna make my volume louder in the game like when my volume on my phone and ingame max it sounds like its not even on and i dont headphones

[lyric junco]

U said no phone supports hdr with extreme

[gloomy path]

Asian clan pro sniper

[wheat sundial]

Thank you @night cloak

[graceful forum]

@midnight valve use gfx tool then ..but at your own risk 😂

[midnight valve]

no

[lunar siren]

help me

[night cloak]

@lunar spade It seems there are issues with your billing address. Kindly remove your payment method and re add it.

[blazing saddle]

@lyric junco there has been a tweek in the HDR graphics, you can get further info in #news

[lunar spade]

@night cloak does it include taxes ?

[pale falcon]

Please don't talk here if you don't require support, @gloomy path.

[night cloak]

@midnight valve May I know the name of chipset?

[midnight valve]

mideatek p60

[graceful forum]

SD 855?

[midnight valve]

and phone is Oppo f9 pro

[night cloak]

@lyric junco Yes, the Asus phone you've mentioned doesn't support it. Not even latest iPad Pro.

[midnight valve]

if i can use HD + High So why not smooth + extreme option show @night cloak

high frame is all what i see

[wheat sundial]

@night cloak i wanted to know more i didn't found it
So i DMed you but it seems like you blocked me lol😂

[night cloak]

@midnight valve Extreme is only available in SD845 and similar chipsets unfortunately.

[midnight valve]

i mean in smooth graphics

[night cloak]

@midnight valve It is there to protect your battery.

[drifting lark]

@night cloak, that’s what I was talking about

[night cloak]

@wheat sundial My DM is disabled.

[wheat sundial]

@night cloakoh okay I'm sorry then

[night cloak]

@drifting lark It is only available to emulator users.

[midnight valve]

is there any way to play on extreme on smooth atleast my friend also have same phone but he can do @night cloak

[lunar siren]

i really wanna make my volume louder in the game like when my volume on my phone and ingame max it sounds like its not even on and i dont headphones

[graceful forum]

@midnight valve by using gfx tool

[drifting lark]

It's a screenshot from a phone

[midnight valve]

he no use gfx tool

[night cloak]

@midnight valve That's suspicious.

[lunar siren]

lucky u can play above balanced

[midnight valve]

oppo f9 pro is capable of extreme in smooth

[night cloak]

@lunar siren Phone volumes aren't good for gaming. We recommend you to use wired headphones.

[midnight valve]

why there is only high option even in hd there is high option

[final spire]

When will rp season 8 open ?

[graceful forum]

@lunar siren Tomorrow morning 7:30 AM

[storm flume]

Please read this channel's pinned messages for further information, @final spire:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[lunar siren]

shootman

[night cloak]

@midnight valve Wait 10 minutes. I'll look into the specs.

[midnight valve]

ok

[lunar siren]

@graceful forum huh what time is ithere

[graceful forum]

@lunar siren i will tell about IST

[gleaming dome]

@night cloak Hello mam i have kar98k skin ashes and i have equiped but i cant see my skin in TDM MATCH please fix this glitch and i seen my another kar98k skin...

[graceful forum]

Indian standard time zone

[lunar siren]

oh est 4 me

[night cloak]

@drifting lark Probably they used illegal methods to get that. Please don't do such move, as it will result in a ban.

[midnight valve]

im waiting

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic, @gleaming dome.

[midnight valve]

and in 0.10.5 have smooth + extreme on my phone after that i changed to HD + high and today i checked option gone

[night cloak]

@midnight valve I have checked the benchmark of your phone chipset. It is comparable with a Snapdragon SD660 chipset. It is a budget chipset. You will need at least a Snapdragon 845/Exynos 9810 chipset to run the game at extreme settings. If your friends can run the game at extreme settings with the same device, they are using 3rd party softwares. Which we don't recommend to use, as it will result in a ban - sooner or later.

[gloomy onyx]

Since we are between season, do the points lost in classic right now carry over to new season? Or is this like a free time?

[midnight valve]

@night cloak in 10.5 update there is smooth + extreme

[night cloak]

@graceful forum do you need any help?

[graceful forum]

Nope

[midnight valve]

after that option gone

[pale falcon]

I don't think they'll transfer over, @gloomy onyx.

[night cloak]

@midnight valve It means it doesn't support anymore, as there are more new contents.

[midnight valve]

okay btw is HD + high good settings and how much fps i get

[night cloak]

HD is 30fps.

[midnight valve]

ok

[night cloak]

High, I mean.

[midnight valve]

i got it

[blazing saddle]

it is good, but it comes at the cost of high battery drainage.

[midnight valve]

battery is good works 6 hours while playing pubg

[blazing saddle]

Thats great!

[midnight valve]

when season 8 will start in ist

[graceful forum]

@midnight valve 7:30 AM

[midnight valve]

ok ty

[teal cradle]

guys what happens if u tell the game u are older than 18 but u r really not and then it discovers that u r under can i get a ban?

[night cloak]

Actually, yes.

You can get banned.

I believe Hex has said something about this before.

[teal cradle]

so i put no?

[night cloak]

@graceful forum check your DMs from Dyno bot.

Just be honest, @teal cradle.

[teal cradle]

@night cloakok i am 16

[graceful forum]

@night cloak ok I understand

[night cloak]

👍

[teal cradle]

@night cloakbro sh*t i cant change it till next month

[night cloak]

Well...

[teal cradle]

@night cloakbro i am afraid of getting banned

[night cloak]

You'll be fine.

It is your first time, anyways.

[teal cradle]

@night cloakok and then i play like 2hours only

i am not the game who plays like 6hours

[inland plaza]

What was the 3mb update

[night cloak]

How do i unlink my game from fb?

[inland plaza]

Any idea on 3mb update

[night cloak]

You currently can’t unlink an account

That's nutz

I know, idk why they did that

@inland plaza patch for some unknown bugs

[gritty veldt]

I couldn't remove the skin on my weapon

[night cloak]

You can't unlink an account once it's linked, @night cloak.

[rose mango]

Hi .. i need help please

[maiden raptor]

Can l change my name to Vain

[night cloak]

Equipping the default skin should u equip any other skin, @gritty veldt.

How may we be of assistance, @rose mango?

[gritty veldt]

@night cloak i can't do that..that is what i am saying

[night cloak]

Do you have the weapon skin equipped in other closets?

[rose mango]

@night cloak
can i talk to you in massages please ?

[night cloak]

I would prefer if you said it here.

[gritty veldt]

@night cloak i cannot change any weapon to its default skin

[rose mango]

@night cloak
Please ! 🙄

[night cloak]

Go ahead then, @rose mango.

Have you tried repairing your client, @gritty veldt?

How I can contact pubgm

Through customer service in-game, @night cloak.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[gritty veldt]

@night cloak No

[night cloak]

Try that, @gritty veldt.

[gritty veldt]

@night cloak ok thank you

[night cloak]

@night cloak that's one of the dumbest feautures they could've add

Mhm.

Not being able to unlink, so in case you lose your fb acc for example is game over?

[gritty veldt]

@night cloak Changed it to default skin all i had to do was restart the game... Thank you for your assistance anyways 😊

[night cloak]

Essentially, yeah, @night cloak.

[novel trail]

fps 56-59... if i lean left righf faster... i fell not smooth.... same problem?

untill update

[rose mango]

@night cloak i sent the massage .. thnx

[night cloak]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @rose mango.

It relies on the your internet connection, @novel trail.

[novel trail]

my ping 42ms-53ms 😂

must 20ms? omg

[night cloak]

Well, you are sending a request and getting a response, so...

[rose mango]

@night cloak did you read my massage !?

[night cloak]

Yes, I did.

[rich kite]

I am unable to use general caht nor voice chat. When I write to support they tell me I got to be atleast 16 even tho I'm telling them that I am 16

[modern forge]

I want to report a bug

[vagrant onyx]

@modern forge you can submit one in #555492558428700682

[night cloak]

You likely selected yes when the game asked if you were below 16.

[modern forge]

Can you see the event section >> arrow is stretched

[rose mango]

@night cloak
ok , can you help me with any way! .. PUBG CS didn't answer me in game CS and don't answer me email .. so how can i talk with them!!

[maiden raptor]

This game is freaking broken bc why l can't change my settings tf

[vagrant onyx]

@night cloak now its say older
i think its happen for people who live in india

[night cloak]

There's nothing we can do about your suspension here. We are not affiliated with Tencent Games, PUBGM or their customer service.

Yes, it only applies to Indian players, @vagrant onyx.

[teal cradle]

guys sorry for asking too many questions but what is bonus challenge ?

it says redeem

[night cloak]

What time is the RP for season 8 going to unlock ?

You participate in matches at certain timings. You gain event currency from the matches that can be exchanged for rewards, @teal cradle.

[storm flume]

Please read this channel's pinned messages for further information, @night cloak:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[rose mango]

@night cloak
Well I understood that .. but can you help me by giving me any direct communication with them?

[teal cradle]

@night cloakdo u know when?

[raven warren]

Hi, the ranking issue is still going on. They said that they fixed incorrect ranking points but even i get points it is still same in ranking. I have 4254 points and in ranking it look that I khave 4130 points. I played 2 ranked matches, still same.

[maiden raptor]

I have 40ms ping is NA server and my game froze or lag ldek why but so help me out with that @night cloak

Told the game broke *ss

[teal cradle]

have to go come back later it seems there r too many people

[night cloak]

I don't remember the timings, @teal cradle. Apologies.

[teal cradle]

@night cloakdont worry bro if u want me to help u with anyone tell me

[night cloak]

It was meaning that the ranking system is back to normal, @maiden raptor. The points you lost because of the issue will not be recovered.

There are several reasons why the apps keep crashing or freezing. The app can become unresponsive or it may crash if it is not up to date. Many apps work a lot better if you have a strong Internet connection. Another reason is the fact the app is poorly coded. If you do not have enough free storage space on your Android, the apps won’t be able to run properly. It is very important to clear the app’s cache and dataevery once in a while especially for the apps you use frequently. If you haven’t done it for a while, the app will start to misbehave. A software glitch can also cause the problem. It can also be caused by thermal throttling, @maiden raptor.

[maiden raptor]

@night cloak ok but why l'm lagging with 44ms ping in NA server even l can't shoot the game froze

[night cloak]

Read what I said.

[maiden raptor]

Read what you says l did bud

[rose mango]

@night cloak
Well I understood that .. but can you help me by giving me any direct communication with them?

[raven warren]

@night cloak Sorry because of repating myself. You may be busy. I really want to know if i am the only one who is facing wtih this problem. The ranking issue is still going on. They said that they fixed incorrect ranking points but even i get points it is still same in ranking. I have 4254 points and in ranking it look that I khave 4130 points. I played 2 ranked matches, still same. "e are pleased to inform you that the issue of ranking points showing incorrectly has been corrected, @here. You can play one more ranked match and the points will return to normal without any other negative influence." said like that but nothing changes

[night cloak]

You can do so through customer service in-game, @rose mango.

[raven warren]

@night cloak So until the season 8, I have to wait, right? 😦

[fervent robin]

Pmco rewards all rewards are given airplane skin outfit and parachute

[night cloak]

I suppose so, @raven warren.

[raven warren]

@night cloak Thank you so much

[night cloak]

@crystal sorrel what do you need help with?

[distant falcon]

I got a -56 after ranking issue the next match i pkayed got a plus 59

I am in ace and i played next mtch after update

Its corrected

[night cloak]

Where the f*** is new season? Release it with patch, brainless zombies

[storm flume]

Please read this channel's pinned messages for further information, @night cloak:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[silk crow]

When tier will reset?
At 0.00 utc or 2.00 utc!

[grand basalt]

Ranking reset today or tomorrow?

[next marsh]

What does companion mean

[pale falcon]

Please see the pinned message, @grand basalt.

The companions aren’t available yet, @next marsh.

[next marsh]

Ah I appreciate it

[grand basalt]

i saw but i do not know what time it is in my country 😭

[night cloak]

@pale falcon The pinned message is estimation. They don't know a f***ing thing 😄

[cobalt pecan]

@night cloak i need help

[storm flume]

Hello, @cobalt pecan!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[night cloak]

My I'd got ban for no reason

[grand basalt]

Solution this problem after update ?

[night cloak]

I am a legit player

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[obtuse oracle]

whats does that change and is there a way to adjust ironsight sensitivity?

[slate idol]

My old account was banned for no reason too in February. I've never used hacks or even GFX tool. @night cloak

[night cloak]

@slate idol me too

Any solution @slate idol

[slate idol]

Nope. I tried sending an email to support and all I got was an automated response from a bot. And when I replied I didnt get any answer back. I had to make a new account.

[pale falcon]

Please stop swearing, @night cloak. You’ll be muted if you continue.

[cobalt pecan]

@night cloak i got no solution in FAQ, i have different questions

[next marsh]

When do the new tier entrance and things come active

[storm flume]

Please read this channel's pinned messages for further information, @next marsh:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Feel free to ask it @cobalt pecan.

[cobalt pecan]

@night cloak hindi samjhegi aapko?

[slate idol]

@night cloak sorry. I feel your pain. 😭

[storm flume]

Please do not use any other language aside from English in this channel, @cobalt pecan. Refer to #482111832669159445 for language channels.

[cobalt pecan]

My english is not so good

[night cloak]

@slate idol file claim se kuch hua

[cobalt pecan]

Ok i will try to explain it properly

[night cloak]

Or dm me pubg mail @slate idol

Don't worry. I will try to understand.

[grand basalt]

@night cloak account banned no have solution

[night cloak]

@grand basalt y

[slate idol]

@night cloak no. Unfortunately I don't know of any way to even talk to support about it.

[elfin cypress]

I can't login using Twitter kindly assist me.....👀 💦

[cobalt pecan]

Yesterday,My account which was leader of level 9 clan, became member , it automatically transferred leadership to other fellow without giving me any warning about inactivity, whereas I play regularly with my second account in the same Clan having co-leadership, how is that possible someone join my clan just 1 month ago, and pubgm gave leadership to him, this is really unfair to me , All efforts were from me and my brother, then why pubgm transferred leadership to that guy which is new to Clan, the main point is no warning was given to the account which was leader initially.please help me through this situation. Hoping for +ve response @night cloak

[night cloak]

were you contributing for your clan points @cobalt pecan?

[cobalt pecan]

Yes but with second account but not with first account which was leader initially

I can show you screenshots of that too

[night cloak]

If you think that is unfair you can contact customer service in game. unfortunately
we only manage the discord server and we don't have any direct contact with developers.I hope you understand.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

When does the RP unlock?

[hazy phoenix]

@night cloaki am still facing the stuck screen

[night cloak]

It takes time for reply from customer service. Please read #481198147478224896 6.2 for that.

[storm flume]

Please read this channel's pinned messages for further information, @night cloak:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[cobalt pecan]

@night cloak I had done that already but no reply till now from customer support 😢

[night cloak]

Can you elaborate @hazy phoenix?

[hazy phoenix]

@night cloak8hours from now

@night cloakYes

[night cloak]

You will need to wait a bit for now. Nothing else can be done sadly @cobalt pecan.

Dang, I already saw a few people bought it so just wondering

[jade lance]

@obtuse oracle

[hazy phoenix]

@night cloakbut my net was bad at the time

[jade lance]

your marked one is for eye button sensitivity of the game

[whole crater]

I cAnT sEe ThE pEeK bUtToNs

[night cloak]

Please describe your issue @hazy phoenix. Which device do you use?When did you started to face the issue?

[cobalt pecan]

@night cloak please help me about this, this was really unfair to me , I will wait for +ve response. I need my leadership back , as there was no warning given to me in first account. Atleast they warning should be given, so as I would transfer my leadership to second account.

[hazy phoenix]

@night cloakthey said that they will optimize the background when u get matched but i still face stuck screen problem i will wait till the new season arrives to see if they change the background

[night cloak]

as I said earlier nothing can be done here. Customer service is only option @cobalt pecan.

[whole crater]

@night cloak Is there any explanation why I can't see the peek buttons?

[hazy phoenix]

@whole craterenable it from the settings

[torn kiln]

@night cloak so when I am getting out of a match sometimes the loading screen will stay at 75 percent and stay there. I have a good phone and for some reason this keeps happening

[hazy phoenix]

@torn kilnthis is what i am telling him now😂

[torn kiln]

Oh ok

[cobalt pecan]

@night cloak is there any DISCORD for customer service?

[whole crater]

@hazy phoenix I did

[night cloak]

No @cobalt pecan.

[hazy phoenix]

@whole craterthan i dont know

[night cloak]

Looks like it is happening with multiple users. You can report it in #555492558428700682 @hazy phoenix @torn kiln.

[neat grotto]

when they unlock s8 RP

[hazy phoenix]

@night cloakyeah but i am saying that they told us that they will fix it by this update but they didnt

[whole crater]

@night cloak why can't I see the peek buttons? I enabled them in the settings

[hazy phoenix]

Ok thank u @night cloakappriciate for helping have a nice day

[night cloak]

I really don't know what is the exact issue here. But reporting it repeatedly will increase the chances of getting it fixed.

[hazy phoenix]

@night cloakok thank u bye bro

[night cloak]

👍..

[whole crater]

Where do I report it? Ingame or here?

Perhaps reinstalling will help?

Meh Ill just try

[nocturne plover]

hey just lost clan leadership of my clan due to inactivity? i play each week? @night cloak

[torn kiln]

@night cloak so I was for some reason able to update the game yesterday but had to do another update today. Why is that

[burnt gulch]

whats happening with asian server?

[grizzled nest]

What buy did this3mb update fixed?

Or it created more?

[paper osprey]

Minor error but the arrow by the events button is bit weird.

[burnt gulch]

i cant connect to the server

[ruby seal]

My WeChat account has been blocked what do I do

[night cloak]

Contact a person who has an active WeChat account for more than 6 months to activate it back.

[old remnant]

Pubg support some people name come on plane with 1 rp now 3ven season is locked plz explain

[maiden raptor]

Can l become Elite pls

[graceful forum]

They are just spector of your enemy or your friend. who was watching your match

[whole crater]

Reinstalling the game didnt help for me.

[left isle]

@night cloak people loosing leader roles in clans due to inactivity is it happening really or just rumour?

[blazing saddle]

@maiden raptor check rank roles in #481193721560432670

[maiden raptor]

@blazing saddle l did but what it's for

[maiden trout]

@old remnant those are bots, dont worry about it

@maiden raptor the more you talk with people on this server the more xp you get, you will get roles for reaching a certain level of xp

[maiden raptor]

Yeh l know @maiden trout tho

[maiden trout]

@paper osprey that isnt a glitch, for some reason they decided to make it like that

[outer iron]

Why There is no HDR+Extreme available in Snapdragon 845 ?

[maiden raptor]

Wait where the language things @maiden trout

[maiden trout]

Because the snapdragon 845 cant handle it, there are only a few devices that can.

@outer iron

@maiden raptor #482111832669159445

[maiden raptor]

Thanks @maiden trout

[maiden trout]

No prob

[outer iron]

Are you kidding me? Ok np then what about balance+ extreme ???

[maiden trout]

They havnt implemented that yet, should be available after a while, also you dont understand how devices work I'm gonna guess since you said "are you kidding me"

Just because you think something will be able to be handled doesnt mean that it will

[onyx cairn]

Please avoid from chatting here, you can have unrelated conversations in #chat .

[maiden trout]

Excuse me ? I'm helping people out, @onyx cairn

This isnt "unrelated" it has to do with the phone and pubg

[onyx cairn]

This is more than ok, keep going this good job.
If you need help, too, feel free to mention an active mod!🤗

[nocturne plover]

I was the previous leader (since creation of our clan), i play weekly.
So how does this state i was inactive? how do i get this bug solved?

[maiden trout]

@nocturne plover after inactivity (I would guess letting people in clan and doing stuff with it, or just playing) it will auto move to a new leader

[mossy sundial]

Im confused. Doesnt the new rp season starts tommorow?

Why does thia guy already have the rp

[balmy cairn]

That's based from a Bot, I believe.

[mossy sundial]

Oh ok thanks @balmy cairn

[balmy cairn]

You're welcome @mossy sundial

[normal kernel]

What was the highest graphic setting available in the previous update in Hdr mode and what's the new in today's update???

[night cloak]

Who can help me ! 🤕😑

[heady jolt]

Does the customer service in pubg works?

[lucid hatch]

I dont Know

Why

[charred heart]

Can anyone help me with the game is stuck at checking for updates

[heady jolt]

I think it's kinda important to work or else they can just remove it

[lucid hatch]

Ok

[regal ingot]

2 weeks ago i registered my problem that someone has hacked my facebook id nd opened my pubg nd logged his VC account. So the mods told me to msg them once in 2 days "revoke acess to my acvount" i have been doing that but no human mod reolied in pubg

[pale falcon]

You should try again later, @night cloak.

You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken, @regal ingot. The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder.

[regal ingot]

I have been sending them from 2 weeks

[pale falcon]

Have you tried repairing your client, @charred heart?

[regal ingot]

One for ur mod told me to do so

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic, @nocturne plover.

I’m trying to find out myself if this issue is a bug, please be patient in the meantime.

Yes, @heady jolt. You may contact them whenever is convenient enough for you.

[vast jay]

Pubg gliches

[storm flume]

Hello, @vast jay!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[vast jay]

How to report

[olive isle]

@lime juniper please tell me new season coming date and time

[storm flume]

Please read this channel's pinned messages for further information, @olive isle:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[worldly plume]

when does the rp opens?

[grizzled lark]

Tomorrow, @worldly plume.

[worldly plume]

at 12 utc?

[night cloak]

This appears everytime when i open the game

[dense harbor]

I’m hacking somebody stop me

[livid glade]

Hello, I'd like to know if theres a way to unlink a Facebook account from an existing pubgm account, since I'm planning on deleting the old Facebook and getting a new one, thanks

[pale falcon]

Accounts can’t be unlinked. Please note that this action is not reversible, @livid glade.

You’ll be banned, @dense harbor.

[frigid forum]

Hey where can i contact pubg officials other then ingame support

[pale falcon]

You could try contacting the community team, @frigid forum.

Please don’t tag them, that’s not allowed.

[frigid forum]

Well my accounts banned for no reason

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into, @frigid forum.

[blazing wyvern]

Can anyone guide me where can I buy 7 days unlimited room card ?

[pale falcon]

You’ll have to press the file claim option in the bottom corner of the account suspension dialog box.

[blazing saddle]

@blazing wyvern from the ingame shop

[frigid forum]

I did that so many times but they always reply me with the same answer

[pale falcon]

Account suspensions are justified, @frigid forum.

We can’t assist you any further.

[blazing wyvern]

@blazing saddle there's no 7 days unlimited room card there. Only advanced room card is available there

[frigid forum]

Who do i contact then

[blazing saddle]

@blazing wyvern the 7 day card is in the royale pass.

[pale falcon]

You’ll have to contact the customer service.

[frigid forum]

Or should i stop playing?

[ruby seal]

Does anyone has wechat

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[frigid forum]

Isn't there any official mail for this?

[blazing wyvern]

@blazing saddle that means I can't buy it ?

[blazing saddle]

@frigid forum the email has been discontinued

[pale falcon]

Please don’t talk here if you don’t require support, @ruby seal.

[ruby seal]

I do need suport

[pale falcon]

Please state your issue then, @ruby seal.

[ruby seal]

I need help login in

[blazing saddle]

@blazing wyvern you can buy the royale pass. Also there are certain time limited events which give outfits with room cards, so keep an eye on offers too.

[frigid forum]

10 year ban thats a lot of time i dont know what i am going to do if there any way you guys could suggest.

[blazing saddle]

@ruby seal wechat for global pubgm client?

[pale falcon]

You’ll have to elaborate on that, @ruby seal.

[ruby seal]

I just need someone to help me unblock my account @pale falcon

[pale falcon]

Unfortunately, we can’t do anything about it, @frigid forum.

[blazing saddle]

@ruby seal we provide support regarding login issues of the Global version only.

[blazing wyvern]

@blazing saddle the issue is I'm organising a tournament and I need unlimited room card for that but in rp you get room card after 90+ rp level . The 7 day room card used to be there . Has it been discontinued?

[ruby seal]

Wait so can't get help here

[frigid forum]

Also i have another issue someone hacked one of my friends social account likely twitter now whenever he logs in through facebook the other guy just login with twitter and causing such a problem as he can't play the game.

[blazing saddle]

@ruby seal Also, you can unblock your wechat by contacting a person who has active WeChat for more than 6 months.

[blazing wyvern]

@pale falcon can you help me on the room card issue ?

[pale falcon]

You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken, @frigid forum. Your friend will have to contact the customer service himself.

[ruby seal]

I don't have anyone that has an account more that 6 months I was wondering you would know someone or have one @blazing saddle

[frigid forum]

Thanks for help

[blazing saddle]

@ruby seal Our job is to provide information we have to help you. Can't help any further, sorry 😅

[ruby seal]

That's fine thanks for help

[blazing wyvern]

@blazing saddle may question is still unanswered

[pale falcon]

What do you want me to do, @blazing wyvern?

[blazing wyvern]

@pale falcon is there any way I can buy a 7 day unlimited room card with UC ?

[blazing saddle]

@blazing wyvern if you dont find it in the shop then it has been discontinued in the shop 🤷

[pale falcon]

You can’t, @blazing wyvern.

[blazing wyvern]

Wow thanks . I quit pubgm

[fallow plume]

Will the season start when the daily rewards refreses 2moro

[storm flume]

Please read this channel's pinned messages for further information, @fallow plume:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[brazen remnant]

is there some bugs in ranking points?
I always get 5:10 points in every match while im in top 3 or something

[teal tapir]

Not a complaint! But even after the updates the following glitches has not been fixed

1. loading screen glitch
2. bad servers in arcade. I land and get inside a building and after some seconds am out side the building happens to me in minizone and quick match
3. the starting freeze glitch in tdm
   Please forward it to the dev team I'm playing on a redmi note 5 pro

[pale falcon]

Please don’t tag the community team, @teal tapir.

[teal tapir]

Okay then whom to tag? @pale falcon

[brazen remnant]

@pale falcon is there some bugs in ranking points?
I always get 5:10 points in every match while im in top 3 or something

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report, @teal tapir.

We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic.

[brazen remnant]

@pale falcon ??

[teal tapir]

Okay sure! Thanks @pale falcon

[steady prism]

guys

my Google account is hacked. i want my account to be banned or just get it back.

[pale falcon]

They have fixed the bug where players were erroneously ranked with incorrect ratings and tiers during the season change, @brazen remnant.

[blazing saddle]

@steady prism ur social media account is ur own responsibility, we cannot help u with that.

[pale falcon]

You should be fine now.

[steady prism]

well yeah but i want my pubg account to be banned

[blazing wyvern]

@pale falcon are there any updates on voice glitch or loading screen glitch ?

[pale falcon]

I’m not sure, @blazing wyvern.

[livid glade]

Is there a new season about to start?

[pale falcon]

You may see if someone else has reported the bug in #555492558428700682.

[brazen remnant]

@pale falcon but i was playing like 1 hour ago and earned 10 points with top 3 while i was diamond

[blazing saddle]

@steady prism contact google support to gain access back to your account. You cannot get an account banned unless it breaks ToS of the game.

[pale falcon]

Your rank will reset soon, @brazen remnant.

[long rivet]

I need to talk with customer service but it ending hee every time

[blazing wyvern]

@pale falcon i checked the #555492558428700682 channel and scrolled up far but I couldn't find any report regarding voice glitch or loading screen glitch. Can I fill a new form ?

[pale falcon]

You can, @blazing wyvern.

[blazing wyvern]

Ok thanks

[steady prism]

is there anyway to contact Google.

[blazing saddle]

@blazing wyvern loading screen glitch and vc glitch are present from last 2 seasons.

@steady prism Google it.

[night cloak]

I got 4th place in fpp squads and lost 78 POINTS!!!

@lime juniper

[pale falcon]

They have fixed the bug where players were erroneously ranked with incorrect ratings and tiers during the season change, @night cloak.

[night cloak]

I updated but I still lost 78 points I was plat 1 and it brought me down to play 2

[pale falcon]

The season will reset soon, @night cloak. You have nothing to worry about.

[night cloak]

Put I want to reach diamond 5 before then :/

And I was so close....

[pale falcon]

I guess that’s impossible for now.

[livid glade]

When does the new season start?

[storm flume]

Please read this channel's pinned messages for further information, @livid glade:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Can’t

[pale falcon]

You should ask an administrator, @night cloak. They will collect your numeric user identification and forward the issue to the operations team. However, the issue of ranking points showing incorrectly was corrected. Your points should’ve returned to normal without any other negative influence.

[white musk]

I want to talk to someone from the support!

[pale falcon]

How may we be of assistance, @white musk?

[long rivet]

This server ignores my questions only sheth is answering me as it should

[pale falcon]

How may we be of assistance, @long rivet?

We aren’t ignoring you.

[long rivet]

Thank you I cannot reach customer service it always ended woth automatic respone and start new conversation again and again

[blazing saddle]

@long rivet If we are not able to help you, we wait for members with better knowledge to help you. Aint nobody ignoring you 😄

[long rivet]

Thank you guys sorry for my words but i was out for a second

[novel quest]

yikes

@long rivet its normal that it gives robotic msges

[clear temple]

Anyone knows how to fix the device care of android version 9 cleans the in-game updates installed. Earlier the 4MB wifi update and now the full 150MB update got cleaned , i had to download again . Will be glad if you help me . Thanks

[dense ridge]

@clear temple samsung?

[clear temple]

Yeah

Did u too get this issue?

[dense ridge]

Try updating the device care storage security database

[clear temple]

Ok

[dense ridge]

I'm not on android 9 , device maintenance is working fine

[deep jetty]

how do i know how far am i from conquerer?

[clear temple]

The trophies of conqueror tier and your tier . There are five tiers from bronze to silver , gold , platinum , diamond , crown . Ace and conqueror are single tier .

[long rivet]

@novel quest will they respond?

@deep jetty look at season tab in lobby under ace tier logo you will se server Ranking and it will count it you should be in top 500

[deep jetty]

but it hasn't updated all day long, I've been keeping an eye on it

[long rivet]

Like mine

@deep jetty maybe you just reached ace you need some points to update

[deep jetty]

I reached ace yesterday and today I played and got +118 total but still same rating (2230_

I guess it doesn't update until 00:00 but that sucks

[long rivet]

No ranking updates every second but conqueror updating 00:00

[south bison]

How is this. Possible

Rp hasn't even started yet

[long rivet]

@south bison glitch

[south bison]

I saw this in 2 matches...

[dry trellis]

How does bad internet affects my gameplay?

[south bison]

Response time the server takes is dependent on your internet

Usually represented by ms

[dry trellis]

building aren't rendering, screen freezes from time to time... Loading is taking longer than usual

is this problem of my device or the internet

[south bison]

Which device are u using?

[night cloak]

@south bison that happens if someone spectating you or any other player who is currently in game with you. The spectating player name appears on plane

[south bison]

Oh

@near cape go to #media for this

[solar oriole]

hey

[solid lance]

any mod online?

[near cape]

🇮🇷

[pale falcon]

How may we be of assistance, @solid lance?

Please don’t talk here if you don’t require support, @near cape.

[cosmic gazelle]

My game is getting stucked at loading screen even after the new update

[night cloak]

I got matched with a hacker accidentally, I dont want to get banned 😿

[pale falcon]

This issue usually occurs when the connection is unstable or when the signal is weak, @cosmic gazelle.

Make sure you have strong signal and avoid playing on a network with heavy traffic.

Shut down your mobile network, then restart it. Stop sharing personal hotspot.

[dry trellis]

I have a decent signal strength, I'm playing on mobile data

Occasional ping spikes tho

[pale falcon]

Please click the repair button on the login screen, @dry trellis.

[distant falcon]

How to report a hacker ingame

[storm flume]

Hello, @distant falcon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[distant falcon]

I mean i did report him in game

[solid parcel]

Then pubg will look into your report

[dry trellis]

I tried .. it didn't help much, can you just tell me up to what extent does my internet effects the problems that I mentioned

[distant falcon]

YAMRAJGRUP this is the username of hacker

[pale falcon]

Your connection is unstable or the signal is weak, @dry trellis.

Please avoid interfering when staff are available, @solid parcel.

[dry trellis]

yeah, I thought so, maybe I should consider switching...
Thank for help tho

[pale falcon]

How may we be of assistance, @hexed mortar?

[hexed mortar]

I'm having hard time trying to understand how does the system gives points

[solid lance]

@pale falcon can I suggest outfit ideas?

[lucid token]

When come royale pass

[solid parcel]

@lucid token I think it is 5-6 hours but i might Be wrong

[lucid token]

For EU server

[solid parcel]

It will come to everyone

[lucid token]

Ok

When is tier reseting

[solid parcel]

Just add 5-6 hours from your time zone and it could Be out then

[hexed mortar]

...?

[pale falcon]

The ratings that you gain or lose after a match depend not only on the rank you achieved at the end of a match, but also on your rank of that specific game mode and the following parameters below, @hexed mortar.

The amount of damage you dealt to enemies.

The amount of time you stayed alive.

The amount of health you healed and the help you provided to your teammates, like reviving

The amount of supplies you picked up around the map.

Please see the pinned message regarding this, @lucid token.

I’ve already warned you to stop interfering, @solid parcel. Please don’t let this persist as it can cause confusion.

[lucid token]

Ok Thanks

[pale falcon]

At the end of each season, players will be demoted so they can start anew, earning new rewards and reach higher ranks with each new season, @hexed mortar.

[hexed mortar]

@pale falcon

[solid parcel]

I was trying to help since there was no help from you I don’t think there’s an issue but whatever “I’m a mod and I think I’m high and mighty”

[covert egret]

@pale falcon the new season in 1 hour and half?

[hexed mortar]

PPl are claiming that there is a bug

On a whatsapp group

[pale falcon]

Please refer to the pinned message, @covert egret.

We don’t know for definite when it’ll come out.

The issue of ranking points showing incorrectly was corrected. Your points should’ve returned to normal without any other negative influence, @hexed mortar.

[hexed mortar]

Alright thanks.

[pale falcon]

We do appreciate your support, @solid parcel. However, please read the bot message that was sent to you regarding interference.

You should at least wait a few minutes.

[rain wraith]

@hexed mortar bro the season 7 ended, everybody will going down to platinum 3 or less in 4 hours..

[distant falcon]

Anyone knows what would be a good score for qualifying in pmit

[rustic crater]

When does the new season come out?

[storm flume]

Please read this channel's pinned messages for further information, @rustic crater:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[lean estuary]

What is the 2 on my mask for?

[hazy phoenix]

How did u get it bro?

@lean estuaryit means it is from royale pass season 2

[lean estuary]

What’s the point in the game telling me that?

[hazy phoenix]

@lean estuarythey told u that bcz u didnt buy season 2 and now u bought them i think

[lean estuary]

I’m confused

[hazy phoenix]

r they in offer?

@lean estuarybro they said that they r going to get things back from season 2 and 3

[elfin cypress]

Anyone know how to solve Twitter login issue can't login with my twitter account please help says 'login failed try again later'...

[hazy phoenix]

@elfin cypressi dont know about this stuff

[lean estuary]

They are repoing my stuff @hazy phoenix

[hazy phoenix]

@lean estuarywhat?

[lean estuary]

You said they are going to get season 2 stuff back

[hazy phoenix]

@lean estuaryyes not all of them

[night cloak]

Season 8 coming tmmr

[fiery echo]

؟؟ Not working any Login

[tough forge]

Guys someone with the same problem?..

[night cloak]

So, i got perseverance achievment fully maxed out(3 seasons in a row at tier 100) and got that done season 6. I beat season 7 as well as on tier 100. However, there is a new achievment in where if you get it 4 times in a row, it gives you a title. Does this mean i reset the amount of times i did it in a row(meaning i got to do it 4 times all over again to get it) or do i simply get the next season at rank 100 to get it. Ive been tier 100 since season 4 on the royal pass(the one that had the bear skin as a tier 90 skin)

[river minnow]

Is the new season out because I had to update but nothing seasonal changed or is everyone else struggling with this too ?

[night cloak]

Its gonna drop tonight

[river minnow]

So another update ?

[night cloak]

Its on the japenese pubgm twitter, no its just gonna unlock tonight

[river minnow]

Good

[fiery echo]

@tough forge Go to Settings and make ur Engine DirectX+.. and Restart Emulator

[brisk musk]

Help

[rain wraith]

@river minnow just a new gun, bizon and s8 tonight

[supple inlet]

im so done with this game adding stuff but not fixing server stability

[night cloak]

Now I'm in Ace server ranking under 500 can I get conqueror today for season 7 ? @lime juniper

[silent hedge]

hy

[night cloak]

Hi @silent hedge

[coral leaf]

Is the royale pass open at 00:00 utc or 10:00 utc?? 😂

[vagrant onyx]

@coral leaf i think after 00:00 2 hour

[coral leaf]

Oh i just checked the pinned message its 2 am UTC

[vagrant onyx]

@coral leaf trust me

[coral leaf]

4 hour later

[rain wraith]

@coral leaf 00:00 utc or 2am utc just 2 option..

But I am still thinking is 00:00 utc

[coral leaf]

Im thinking its 2 am like previous season @rain wraith and also check pinned message its says 2 am 😂

[night cloak]

I think the update will either be 7:00Pm which is 12am or 2am which is 9pm.

[opal panther]

Update is 4:00 in some regions

[night cloak]

I mean back in the old days it use to be 12:00AM but they've recently dswitched when they were bought out by a different company to 2:00Am

[rain wraith]

@coral leaf yup maybe,,
the rp was blocked at 00:00utc the previous day .. I think it will unlock at the same time maybe or maybe 2am utc

[night cloak]

Just from my previous experience dealing with these updates. I guess that's why they manually rollout updates before now so everyone can start the new season together.

[rain wraith]

@night cloak update was last night

Tonight they will unlocked the RP..

[coral leaf]

Dont say last night we all have different type of time just say utc 😂

[rain wraith]

You right, well bye before the mod give me ban for chatting here #pubg-mobile 🤣

[night cloak]

When Will season 8 start?

[coral maple]

Can one get banned for changing In game Voice language🤔

[night cloak]

😂🤣

[lusty lintel]

Where i can report this?

Help

[night cloak]

Reinstalling the game will fix it, @lusty lintel.

Yes, they can, @coral maple. You are modifying the game's files.

[storm flume]

Please read this channel's pinned messages for further information, @night cloak:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[olive wyvern]

@elfin cypress same problem (twitter login) here worked about an hour and a half ago.

@elfin cypress leave Twitter open and reconnect worked

[night cloak]

Yo y'all need to unban my account because its a misunderstanding

.. Better yet.. Fix your File a complaint put an actual person to respond and not a Bot

[green tundra]

When RP start ?

[rain wraith]

@green tundra
there are only two possible hours, 00:00 utc or 2:00 utc

[vagrant onyx]

@green tundra could be half hour or after 2 hour from now

[coral maple]

@night cloak I thought you only get banned if you have an unfair advantage over other players🤔

[fallen anvil]

I saw a full crew of overarchievers and conquerors today being back to bronze 5 lol

[night cloak]

@fallen anvil They might be conquerors in different server.

[fallen anvil]

No they got banned all

[maiden trout]

No, you can get banned for changing the game files @coral maple, always been like that

[night cloak]

@coral maple You get banned for violating the ToS.

[maiden trout]

NO WAY! @night cloak you can get banned for violating the ToS ?

[fallen anvil]

Different files = modded game @maiden trout

[night cloak]

Yes.

[somber beacon]

Can we use vpn

[night cloak]

@somber beacon Using VPN is not recommended. You can use it on your own risk.

[somber beacon]

Ok thanks

[maiden trout]

Really ? @night cloak deleting my message that was an answer ?

[night cloak]

@maiden trout Please read the DM from Dyno bot.

[sick iron]

When do we get our end of season rewards??

[night cloak]

@night cloak #chat.

@sick iron After 124 minutes.

[sick iron]

So basically next daily missions?

[night cloak]

@sick iron Yes. It's the Day 1 already, but it will be unlocked after 2 hours.

[sick iron]

Okay thank you

[coral maple]

@maiden trout @night cloak ok

[void inlet]

Anybody help me

[night cloak]

@void inlet Yes?

[void inlet]

@night cloak my pubg account hack by another person I cannot sign in my account

[night cloak]

@void inlet Recover your social media account.

[void inlet]

But hacker is add his tiwwter account

[night cloak]

@void inlet Understandable. You can block their access too. First you need to recover your primary login method. Did you recover?

[lucid hatch]

where is the update / royal pass 8

[night cloak]

@lucid hatch in 117 minutes.

[void inlet]

My FB account is disabled

I don't know why

[lucid hatch]

What why so late

[night cloak]

@void inlet If you look into the game, there is no other option to login without a social media. You can ask Facebook to review your account.

[lucid hatch]

made free by

[void inlet]

@night cloak ok

[south kite]

When the season 8 is coming

[night cloak]

@lucid hatch Well, timezone exists. For you it's late, for some, it's early, morning, noon, evening!

[south kite]

Time

[maiden trout]

Look above @south kite

[night cloak]

@south kite in 115 minutes.

[dapper panther]

Why we cant change the linked of our accounts ?? If i linked to facebook and twitter, and i need to change it will never change !!

[lucid hatch]

pity then probably go to sleep first good night @night cloak

[dapper panther]

Maybe i need to change my twitter or facebook

[night cloak]

@dapper panther They don't allow to change it to discourage people from trading or selling game accounts.

@lucid hatch Good night!

[lucid hatch]

@night cloak Thx

[dapper panther]

@night cloak yea i was thinking about this reason. ( selling accounts ) but really dont want my account to be linked to the facebook , game center is better for me becoz im using game center . But facebook i create it for the game and they r asking for informations .

[vast crown]

Why is it saying this

[night cloak]

@dapper panther Then you can stick to Game canter and maybe block Facebook login. So, they don't get any private information you are not willing to share. Tho sign in with Apple is coming soon. Let's see if there'll be any changes or not.

[vast crown]

Even my pfp is trying to crack the case

[storm flume]

Please refer to FAQ 1.3 in #481198147478224896 for further information, @vast crown. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[dapper panther]

@night cloak i wish they change it. Thanks Max

[night cloak]

@dapper panther They won't change it. But they might add another login method this fall.

[dapper panther]

@night cloak again thanks Max

[night cloak]

You're welcome!

[queen kestrel]

So the update is coming out in around 100 minutes?

[severe wing]

When will season 8 start?

[vivid willow]

@severe wing Look at the pinned message

[severe wing]

K

Btw @queen kestrel i alrdy have the update on iOS

[queen kestrel]

Lol you already have season 8?

[vivid willow]

The update, is not the same as the Season.

The update is a new version of the game (all the information about what's new is on the #news channel)

@earnest skiff Look at the pinned message

[earnest skiff]

ok ty lol

so it’s today in one and a half hour

[vivid willow]

Exactly

[night cloak]

pubg season 8 release time please

[frigid juniper]

2:00 utc

[night cloak]

1.5 hour later

Basically in like 7 hrs

[ember robin]

I didn’t get the trail or the BP for the updating my game 😔

[vivid willow]

All the information about the RP and the Season, is listed in the pinned message in this chat.

[night cloak]

@ember robin You get it in a couple hours it’s takes time

[ember robin]

I did it 7 hours ago

[night cloak]

10 year ban is to much bro .. Like this is not cool

Oh then idk I updated mine as soon as a I could and didn’t get it then, then I aired hours and got it

[pulsar adder]

Why do I keep getting people with rp level 1?

[night cloak]

Cuz there’s no royal pass so everyone is rp 1

[vivid willow]

@pulsar adder If you mean in the plane, i think its a BUG, no one should apear on it

And the one it does, its wit RP lvl 1

[pulsar adder]

@vivid willow ok thanks. Theres 1 person on most games and I was trying to figure it out

[vivid willow]

Yep, its only one, and its usually a random people in the match. No one yet has a RP lvl

[pulsar adder]

And the nemo outfit is gonna be in the rp pass right? Or is that unknown at this time

[rain wraith]

@pulsar adder RP 1 are bots

[pulsar adder]

@rain wraith oof

[vivid willow]

Actually no @rain wraith

[rain wraith]

Bots have RP too

[vivid willow]

As i was saying, no one has RP

[pulsar adder]

I just don't like seeing the rp unusable lol

[night cloak]

Same

My prime ends July 18 and not being able to use those it’s a shame

[pulsar adder]

Yeah it sucks. Feels like were missing part of what we played for. It's not a big deal but oof lmao

[chrome ridge]

hi

[vivid willow]

Maybe a Moderator can clarify this issue with the random guy apearing in the plane. Just for the curiosity

[night cloak]

Season 8 almost here tho lmao

[pulsar adder]

When is it?

[night cloak]

In 7 hours

[pulsar adder]

So I'll wake up to it. Sweet

[night cloak]

Yup same

[vivid willow]

@pulsar adder Look the pinned message for the Season 8 information

- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.

[tulip sun]

s8 is in an hour 20 min

[night cloak]

No it ain’t

[tulip sun]

its at 10pm est

[pulsar adder]

It says it's at 2 am ut

[vivid willow]

UTC.

[frail saddle]

No support of HDR+Extreme on iPad Pro 2018 which has better performance than latest iphone?

[pulsar adder]

Its 12:42 rn

[tulip sun]

2am utc is 10pm est

[night cloak]

Damn

[tulip sun]

im in est thats why i said an hour 20

[pulsar adder]

@night cloak

[night cloak]

I’m in central

[vivid willow]

Please. keep this channel support only.

[pulsar adder]

It is. We are helping determine time

[night cloak]

Hmm lmao guess I thought it was the same as central time

[pulsar adder]

Nah man. Different time zones. So less than an hour and a half. So I'm not doing tpp squads cause I ain't losing ace

[night cloak]

Lol

Anyone trying to play duo?

[silent hedge]

plz help

[pulsar adder]

@silent hedge what ya need mate

@night cloak ya add me @ V8Potato

[silent hedge]

i cat open the game

[pulsar adder]

Huh. I have no clue man

[split wadi]

What time reset?

[night cloak]

Ight

[vivid willow]

Can you tell us more about the issue @silent hedge

@split wadi You mean the Season 8?

[split wadi]

Yes

@vivid willow yes

[vivid willow]

@split wadi Look at the pinned message for more information about the new Season and the new RP

- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.

[covert remnant]

Yo

So I have to play 4 more matches to get the Season 7 Conqueror frame. I just played one but didn't count. What can I do? I am so close to getting it.

[silent hedge]

@vivid willow me and aloot of players cant open the game with the update

[vivid willow]

If it's a technical issue i can't help you with that, maybe @night cloak or an other Moderator.

[night cloak]

What's the issue?

[vapid saffron]

isn't already 00:54 UTC ?

[covert remnant]

@night cloak So I have to play 4 more matches to get the Season 7 Conqueror frame. I just played one but didn't count. What can I do? I am so close to getting it.

[rain jacinth]

I want to recover my account where my account was closed for 10 years without violating the rules of the game

[rain wraith]

@covert remnant season 8 come out in 1 hour.. too late

[vapid saffron]

@rain wraith who said in 1 hour ?

[covert remnant]

It's coming out in 1 hour.

[vapid saffron]

hope so

[covert remnant]

It launches at 2:00 AM UTC

Which is in about one hour and 4 minutes.

[rain jacinth]

I want to recover my account where my account was closed for 10 years without violating the rules of the game

[rain wraith]

@vapid saffron yes

[vivid willow]

@lime juniper Im reading a pinned message regarding about the GFX tools. Is that program, allowed or not?

[night cloak]

Pretty sure the season has already ended, @covert remnant.

No, @vivid willow.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[vivid willow]

I see, they were adversiting his software as "Safe to use" and "Aproved by PUBG"

[junior rune]

can you not go up points?

[rain wraith]

@covert remnant utc time right now is 1:00 am

[rain jacinth]

@storm flumeI want to recover my account where my account was closed for 10 years without violating the rules of the game

[vivid willow]

Macete is a bot, so is not gonna make a Reply.

[rain jacinth]

I know @vivid willow

[rain wraith]

@junior rune season 8 start in 1 hour, so everybody will going down to platinum 3 or less..

[vivid willow]

All account suspensions are, as repeatedly informed of earlier, justified. This means that no accounts are suspended without a proper reason. Accounts are suspended due to violation of Tencent Games' terms of service, and there is no way of recovering access to a suspended account aside from waiting until the punishment automatically ends. The punishment's duration normally ranges between the following two options, depending upon violation:

• 2 months: Use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator.
• 10 years: Use of unauthorized third-party software and/or methods, such as—including, but not limited to—cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality.

@rain jacinth

[prisma oasis]

Y

[rain jacinth]

@vivid willowBut I was playing with a team that uses this kind of software and I did not break the rules

[vivid willow]

Im not an admin, im just a User trying to help, but the message says all.

"All account suspensions are, as repeatedly informed of earlier, justified. This means that no accounts are suspended without a proper reason."

"Accounts are suspended due to violation of Tencent Games' terms of service, and there is no way of recovering access to a suspended account aside from waiting until the punishment automatically ends."

Try reading the terms of service

[rain jacinth]

But the punishment is long, it is possible that the user is waiting for all this period, as well as that I have paid large amounts and made many friends

[junior rune]

so no dropping or gaining until then @rain wraith

[eternal coral]

Why in Chinese language??

[vivid willow]

@rain jacinth The punishment is already made, next time read the rules, and the terms of service.

[rain jacinth]

@vivid willowthank you

[pulsar adder]

Well ok

Thassa block

@eternal coral probably a glitchor something

[twin lava]

I unsubscribed like more then a month ago but it still charged me $1.29 and it says i’m subscribed

Help me so i can unsubscribe please i don’t want it charging me $1 every month

[lime quail]

Hello how many hours for The RP ?

[pulsar adder]

I saw some people have a watch ad thing available. I dont see that?

[night cloak]

@lime juniper I have a question about this period most people got a seven - day ban to share playing with cheaters. Why do not you follow the real cheaters?

There are people who share flame with cheaters by playing with random people

Why is there a game with random people? If we get a ban.

[tough latch]

Yo, I tried to make a private lobby, and the game crashed and ate my room card which I WAITED 10 DAYS for...

[silent ferry]

I’ve played 3 matches where it doesn’t gain or lose any rank

Help?

[gloomy jay]

updating downloading list error fix plz

[vivid willow]

@silent ferry The season 7 is done, wait for season 8.

[silent ferry]

Reeee

[blazing saddle]

@night cloak there is no negetive effect on account if you get matched with cheaters in random.

[night cloak]

When's season 8 RP's gonna roll out ?

[supple wasp]

can anyone tell will the rp and tier reset will start automatically? or there will be another update again today in playstore

[night cloak]

@blazing saddle So how do I interface the ban for a few days because of it

So how do I interface the ban for seven days because of it**

[blazing saddle]

@night cloak You cannot get ban because of random cheaters. You get ban for 7 days if you actively play with cheaters.

[gloomy jay]

updating downloading list error fix plz

[blazing saddle]

@supple wasp There won't be any update in the play store, if they push a minor file update you can expect a 3-4 mb ingame update. No information regarding it.

[supple wasp]

alright @blazing saddle thanks

@gloomy jay it showed me too so i just closed and reopened then it was all normal

[gloomy jay]

i did that 2 times nothing happend

[night cloak]

@blazing saddle I do not play with friends. I only play with random people. Is there a period in which the accounts recover their integrity

[gloomy jay]

reinstalled the ame nothing

[supple wasp]

may be try cache from time to time it get clogged up and makes game choppy as well @gloomy jay

[dull bramble]

When will rp unlock?

[vivid willow]

@dull bramble In 10 min.

[dull bramble]

Lol @vivid willow

[night cloak]

@blazing saddle I know that after the seven-day ban there is a 10-year ban. Is there a renewal of the player's integrity with each season?

[supple wasp]

@blazing saddle i have one more question Is there a bug or its just for me but whenever i open the game it shows adjust graphics pop up

[vivid willow]

Look the pinned message for more information

lol

[blazing saddle]

@night cloak As I said, It has been confirmed that you cannot get ban if you get cheaters in random.
We cannot help you any further regarding account bans.
Click the File Claim button if you feel your ban was unjust or wait for 7 days.

@night cloak No.

@supple wasp Are you playing on high graphics?

[supple wasp]

@blazing saddle no default graphics

[dull bramble]

In which channel its pinned? @vivid willow

[craggy blade]

When will the royal pass unlocked????? @ @blazing saddle

[blazing saddle]

@supple wasp It doesn't show the pop up for me, I don't really have any proper information about why it shows up. It is just a notice though, nothing to worry about.

[craggy blade]

@blazing saddle When will my RP unlocked?

[vivid willow]

In this channel is all te information about the RP and te new Season

- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.

[supple wasp]

ya but still it just come up everytime i open the game 🤔 but oks i understand @blazing saddle

[chilly vigil]

Hello, brief question, when is the new season starting

[storm flume]

Please read this channel's pinned messages for further information, @chilly vigil:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[blazing saddle]

Hopefully in 5 mins.

Thats what the twitter announcement says.

[vivid willow]

And it's what is anounced in here.

[night cloak]

I cannot login on my android device.. It says failed to login please try again

[blazing saddle]

@night cloak What login method are you using?

[night cloak]

No issues on my ios

Is season 8 just going to appear or does it need an update for it?

Twitter.. Never bad this problem tried repair and clearing data

That’s why I use Facebook lol

[blazing saddle]

@night cloak Try uninstalling the twitter app and try logging in via the ingame browser popup.
Also try logging in after 10 mins as there will huge traffic in game due to new season coming up.

[night cloak]

Hmm downloading game again.. Uninstalled twitter and gonna try through browser lets see

[upper wind]

So the season coming out in 5 minutes @blazing saddle

[night cloak]

No 1 minute

[blazing saddle]

mostly in a min.

[echo dagger]

Royal pass available

[blazing saddle]

Welcome to Season 8 🙃 !

[tulip sun]

ok so i bought the rp but didnt get 25 ranks

help?

[night cloak]

Did u buy the normal elite pass?

[blazing saddle]

@tulip sun You get 25 ranks if you buy the elite plus pass.

[exotic bramble]

So it said in the update that in BP shop you can get the pass?

But I'm not seeing that anywhere, is there something I'm missing?

[lost summit]

I just purchased the rp still when i try to use rp closet it asks me that i need to purchase the rp in order to access the rp closet...

[solid parcel]

I purchased the RP ticket thing last season that was 300UC and it said you pay 150UC but I’m paying 300 is it some sort of bug

[night cloak]

How do you "Land atleast 1500m from your parachute location 1 time"?

[queen venture]

You Made the people who spent money and time completing royal pass missions in season 2 and 3 just so you can bring it back and let anyone who buys the royal pass for season 8 just be able to get it from a crate that’s just messed up and so unfair

[night cloak]

i want to know how parachuting 1500m is even possible

[exotic bramble]

You land 1,500m from where you initially dropped from the plane @night cloak

[night cloak]

oh

[exotic bramble]

Also it is, I didn't know it at the time either

So it said in the update that in BP shop you can get the pass?
But I'm not seeing that anywhere, is there something I'm missing?

[queen venture]

In the create

[exotic bramble]

Wym?

[queen venture]

When you go tho the rp you keep on scrooling until you find a create and you click on it

[exotic bramble]

What

[queen venture]

What are you looking for?

[exotic bramble]

Look in the update log, it said the BP shop has been updated

[queen venture]

Idk

[exotic bramble]

And that Season 8 passes will be available for Prime Members, so I just wanna know if it's gonna come out later or what

[queen venture]

Idk

! rare

[green edge]

That reward or you can buy ranks lmao 🤔

[cedar elk]

hey there is someone I would like to buy a royal pass

[solid parcel]

@green edge I think that’s what you get for reaching ace maybe

[night vigil]

i just updated tencent gaming buddy now it says "Gameloop" rather than tencent gaming buddy. Anyone else got this?

[storm flume]

Hello, @night vigil!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[night cloak]

Please read the pinned message in #emulator-support .

[solid parcel]

@night cloak I purchased the RP ticket thing last season that was 300UC and it said you pay 150UC next season but I’m paying 300 is it some sort of bug

[maiden raptor]

I have questions please help me out with this. Only iOS device can make smooth extreme in setting game or also Android device can make it because l won't let me make or change my settings to Smooth extreme graphics please help me and also I have Android phone

[woven atlas]

@solid parcel did you buy rp ticket last season

[solid parcel]

Yes seeing I could do another week @woven atlas

[random summit]

So how do I get my prize for updating the game today

[solid parcel]

@random summit I think it’s in events on the bottom right

[random summit]

Ok thx

[agile storm]

Sir help me where the golden Kar98 skin in season 8? pls help

[inland plaza]

Do we really get silver as season Rewards

[solid parcel]

@inland plaza by the looks of it yes.

[hollow slate]

When companion feature will available

[inland plaza]

@hollow slate that was deleted... Idk in future it comes or. Not

[hollow slate]

[placid atlas]

Hii
My ranking is showing not ranked,as per leaderboards

I am rank 36 as per ratings but it is not showing
Help

[inland plaza]

Please explain this

[azure grove]

It takes time to refresh it's not constantly changing and updating

Read it it's explains what it does

[midnight lantern]

It's tier protection card @inland plaza

[vagrant onyx]

@inland plaza this item will protecter your tier point
note : you can use on crown tier or below

[inland plaza]

How to get it

[vagrant onyx]

Maybe 1 use or for 1 full day
try it your self

[inland plaza]

How long it will protect my points

[vagrant onyx]

@inland plaza from royal pass

[unique flare]

Can i get my guild leadership back? Was gone on vacation for 2 weeks and come back to see it was transfered to some random and not even to one of my co liders at least. I didnt even know that was a thing

[vagrant onyx]

@inland plaza its not saying ask someone who try it

[midnight lantern]

@unique flare it was transferred to most active user I guess.

[inland plaza]

Hmm thank you @vagrant onyx @midnight lantern

[vagrant onyx]

@unique flare you cant i guess

This is a mistake from Tencent they should not do that

[unique flare]

Or at least to a co lider, someone you know

Now some kid is leader of my guild

[midnight lantern]

Lot of people faced this issue

[vagrant onyx]

@unique flare talk to him to give you leadership back

[unique flare]

I tried adding him as a friend but doesnt accept, i messaged in guild chat instead

In game support doesnt even help either

[vagrant onyx]

@unique flare i don’t think they can do anything about it

[midnight lantern]

Just ask that guy to transfer to you @unique flare

[unique flare]

I mean tencent

[vagrant onyx]

@unique flare they can is they have the leadership

[unique flare]

I mean tencent

They switched it in the first place

[fallen anvil]

Those are going to be for free right?

[forest hedge]

Hey I was diamond 3 in season 7 so I should have gotten the season 7 diamond end-of-the-season reward crate, but instead I got a season 5 gold reward crate.....

[night cloak]

Anybody else have the problem that when they’re riding a vehicle and u steer with the arrow controls it gets stuck and the car steers all the way right or left

[supple wasp]

@forest hedge can you provide tier view results of s7

[forest hedge]

@supple wasp

[fallen anvil]

They dont reward fpp.
Thats why u see only tpp rank as main

[forest hedge]

What?!

[fallen anvil]

When u check ur profile u see the rank u have in tpp not fpp.

[forest hedge]

But the game said earlier today that the reward would be for the HIGHEST rank

[fallen anvil]

Idk man thats how scammers work

[forest hedge]

And it even highlighted the tier and crate

[supple wasp]

@forest hedge if that's the case and you didn't get the highest tier reward you may contact ingame support with the same screenshot

[forest hedge]

How to do that @supple wasp

[supple wasp]

@forest hedge just go to game's setting on bottom left it says customer support

[night cloak]

@forest hedge u mean that

[valid spoke]

Im not able to login to my account through Twitter..need help please ..!!

[night cloak]

The season reward?

[forest hedge]

@night cloak no it was the previous season

[night cloak]

So the season end rewards from last season?

[forest hedge]

Yes

[night cloak]

Have u checked here?

[valid spoke]

@haughty sleet i need help

[forest hedge]

@night cloak yes

[night cloak]

@valid spoke a lot of people are having the same problem try uninstalling twitter and try logging in through the website

@forest hedge did u check on the mail thing

[valid spoke]

oh okay ill try ..thanks

[smoky trail]

There is a landing glitch that caused my teammate who followed me to suddenly teleport to another completely different location.

If there's a bug form I will fill it, but if the plan is to inconvenience me so you can pretend there is no bug then so be it. I won't be jumping over any hoops to do this game a favor.

[forest hedge]

@night cloak nothing there

This game low key stewpid

[night cloak]

Then I don’t know try contacting someone to report it and yea lol they come out with outfits instead of fixing bugs

[storm flume]

Hello, @smoky trail!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[smoky trail]

Rlly that's a thing... Bug report. K, but now I have to wait for it to happen again

[valid spoke]

@night cloak Thank you bro.. it worked... Thanks a lot bro

[pulsar adder]

A big I have is when my parachute deploys I violently spin in circles and cant control where I go

Bug*

[night cloak]

@valid spoke no problem dude

[topaz crane]

Shoot button glitch not yet fixed 😭

Any solution?

[night cloak]

What does it do

[topaz crane]

Shoot button doesn't work sometime

@night cloak

[night cloak]

I don’t know i haven’t experienced that problem

[sleek plinth]

@topaz crane Try to repair the client.

[smoky trail]

When we buy the elite pass we are supposed to get rewards right?

[inland plaza]

@topaz crane in tdm yes

[smoky trail]

I didn't get any of the rewards! No 25 rp levels, no uaz skin or anything

[inland plaza]

Is your rp level 25?

[smoky trail]

When you buy elite pass you are supposed to get 2500 rp points

[inland plaza]

Click on the rewards to get them 👍

[smoky trail]

There is none i keep looking

[inland plaza]

Send a screenshot

[smoky trail]

Last season it worked fine

[hexed sun]

Any mods?

I need help.

[inland plaza]

What device you use @hexed sun

[hexed sun]

Samsung J7 Core

It worked perfectly fine until Iupdated the game

[smoky trail]

After buying Elite Pass I got none of the rewards promised! Not a single one of them

[fallen anvil]

Which elite pass u buyed

[smoky trail]

The 600 UC one, doesn't make a difference.

[fallen anvil]

Lol 25 are for 1800

[smoky trail]

They both give rewards.

[fallen anvil]

No

[smoky trail]

@fallen anvil wrong, i got my 25 last season from a normal pass

[fallen anvil]

Just your luck

[smoky trail]

Read it, 600 UC for 4000 UC worth rewards! 25 levels and some skins

Dude just get lost you don't even know how to read apparently.

[inland plaza]

Bro the current screeshot says your level 6

[smoky trail]

And!? That's literally the freaking point

[inland plaza]

@smoky trail if you brought 600 uc pass then this is correct no mistake

[smoky trail]

i am supposed to get 25 levels

I read what i bought, none of those rewards have been sent to me

[inland plaza]

Did u buy 600uc or

[fallen anvil]

@smoky trail no u read

[smoky trail]

I'm done talking to you guys. I need someone who can actually sort this out

The ticks? The freaking ticks?

[fallen anvil]

Thats why elite + costs more xd

[smoky trail]

They put them all there to trick trusting buyers

[inland plaza]

600 uc only unlocks the additional reward... Still u have to gain levels to get these rewards

[smoky trail]

Doing business with asians, always a slight of hand

[inland plaza]

1800 unlocks reward and gives additional 25 levels

[hasty belfry]

600 UC one only unlocks the elite RP and gives you the elite RP misisoms

[smoky trail]

Nvm it's obvious I was caught off guard

[hasty belfry]

This RP is amazing

[smoky trail]

The rewards i got last season must have been from levels i got before i bought the pass

[fallen anvil]

It makes no sense to get same rewards as someone who spend 3x more than u

[hasty belfry]

4 gun skins, 4 sets, at least 2 parachutes