questions

[lofty trail]

I'll have to reset the settings and the controls and most important the sensitivity?

[south lynx]

@lofty trailnot if the account is linked to a social media handle

[lofty trail]

Like mine is linked with Facebook so I believe I'll not suffer with any data loss or account loss cauz all my rp stuff and my skins are in this account

[south lynx]

@lofty trailMy advice is this Just take a screenshot of the controls and sensitivity for safety

[blazing saddle]

@lofty trail take a backup of the file com.tencent.ig in the Internal storage/Android/data, just in case.

[lofty trail]

I'll just wait for the update -_-

[blazing saddle]

@south lynx try not to interfere when staff is providing support. You can check the guidelines regarding support in the pinned mesaages or I can dm you the support guidelines if you want.

@lofty trail Don't worry, clearing cache does not cause account loss of any kind nor does it reset controls. I am telling you to keep a backup just in case.

[lofty trail]

Yeah sure

[trail swift]

When will season tier reset?

[storm flume]

Please read this channel's pinned messages for further information, @trail swift:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[fallen anvil]

Anyone knows anything for this tier reset thing?

[blazing saddle]

@fallen anvil check the pinned message.

[idle mantle]

When will new season start?

[storm flume]

Please read this channel's pinned messages for further information, @idle mantle:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[novel marsh]

Uh

I found a bug

[storm flume]

Hello, @novel marsh!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[vast lion]

Please explain this rank point assignment ...

[sleek delta]

Why this? explain me pls..
When I got this problem huh??

[stuck harbor]

Should you explain I win a match but I get minus how it get minus I service untill last and I win the match also

[strange parrot]

Well r u guys serious?

@stuck harbor I also got that glitch

[night cloak]

How in the world did I lose So many points.. I have played 4 seasons and never lost so many points in a match.. Killed people.. Came in 11th.. I feel this can't be right... - 132?!? Can someone please explain this to me? I am rebelangel420

[night cloak]

Omg.. It's a thing

It's not just me..

[rich fjord]

3rd position with one kill got killed by hacker and got - 170 in ace tier

[night cloak]

Yeah.. Sent me back to crown 5

#workedhardformypoints

[hushed elbow]

What is that ?

[rich fjord]

Hacker that killed me in that match

[night cloak]

Right

[hushed elbow]

-111

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic, @hushed elbow.

[strange parrot]

What the hell is community team doing?

[pale falcon]

You as well, @night cloak.

[night cloak]

Tf.. This is some bs

[vagrant onyx]

@night cloak 100 point take you like all whole days

[pale falcon]

I’ve never seen this happen before.

[rich fjord]

I got -170

[vagrant onyx]

@pale falcon me 2

[night cloak]

I will for sure

[pale falcon]

You should also contact the customer service.

[night cloak]

Thank you @pale falcon

[karmic fiber]

something is wrong i was killed while i was the 3rd team , i lost -60

[limber owl]

Melanie.

[pale falcon]

We’re aware of that, @karmic fiber.

[limber owl]

I thought you were offline.

[pale falcon]

I’m not offline, @limber owl.

[limber owl]

OK that works for me

[hushed elbow]

@rich fjord 🤣🤣🤣

[karmic fiber]

@pale falcon i took me 4-6 games to get these 60 points which i lost in one game , while iam the 3rd team

[pale falcon]

I’m not sure, you’ll have to remain patient.

[rich fjord]

@hushed elbow 😥

[stuck harbor]

But I get 2 tire down

[storm flume]

Hello, @stuck harbor!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[stuck harbor]

How can I grow up @pale falcon

[vagrant onyx]

@stuck harbor idk its was fine

i will check

[rich fjord]

And how many match it will take to earn 170 points back 😭

[stuck harbor]

@storm flumethx

[karmic fiber]

@rich fjord 20-25 matchs .. sorry mate

[rich fjord]

I lost 170 in one match

[strange parrot]

I lost -46 in one and -67 on other

[rich fjord]

My position was 3rd

[pale falcon]

We’re aware, please don’t flood this channel.

[tiny pumice]

Is it true S8 cancelled cuz people in gen are saying it is

[pale falcon]

We can’t assist you any further.

It’s not cancelled, @tiny pumice.

[karmic fiber]

@night cloak you can only win 10-15 matchs in a a row if you are using hacking tools mate

[worldly drift]

@harsh anchor wtf what is this please halp me i am rech ace only 14 point but this problem

[limber owl]

I wonder who started the S8 is canceled thing.

[steady surge]

Hahaha crazy killer we killed u that game, we also lost tons of points

[tiny pumice]

Cuz mr muffin top is just saying it is and backing it up with Pokémon copyright @pale falcon

[limber owl]

[steady surge]

@worldly drifti killed u that game Haha, but we got chicken an also lost so many points

[ebon hedge]

What is this i kill 4 players and top 4 and kills 4 in second i got chicken dinner

[karmic fiber]

i think its becoz of the season has ended and the points are useless now

the tier will be reseted anyway soon

[strange parrot]

@karmic fiber they r coz At the start of season your new rank will be decided as per your current rank

[steady surge]

My friend dropped from ace to crown that game, points not useless yet something is glitched

[karmic fiber]

@strange parrot No , thats could one be counted before the season ends

[blazing saddle]

It is a glitch. Kindly report it ingame and submit it in #555492558428700682.

[faint shadow]

@karmic fiber season hasn’t ended
Will end on 17th

[karmic fiber]

now the season has ended , so the higher tier before it ends that what matter

[rich fjord]

So basically I should not play more matches now until this problem is solved

[strange parrot]

@karmic fiber will it be fixed in new update?

[brazen glacier]

can someone explain to me

[karmic fiber]

@strange parrot i hope so , and it should be

[strange parrot]

@karmic fiber YUP

[blazing saddle]

@brazen glacier it is a glitch, it will be fixed soon as it is being faced globally.

@prime turret ^

[faint shadow]

@rich fjord if you are pushing for a rank then yes
P.S. season ends on 17th

[prime turret]

I was close to reach ace

[brazen glacier]

i already reach ace but the point just minus ...

[prime turret]

Will i get my score back

[lime juniper]

Provide your numeric user identifications, please.

[rich fjord]

@faint shadow im already in Ace but I will lose it if I kept playing

[night cloak]

It just happened with me too.. -101

[teal cradle]

when does season s8 start tomorrow ?

@fervent robinoh ok thank u

[karmic fiber]

got 10 K UC ready for the season 8 💪 😍

[raven warren]

When season 8 royal pass will come

[storm flume]

Please read this channel's pinned messages for further information, @raven warren:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[prime turret]

@pale falcon

[severe crater]

Why

[somber sundial]

Same

[teal cradle]

no one will drop hot places now lol

[prime turret]

How to get points back some one please tell me

@lime juniper hey how to get points back

[lime juniper]

Please provide your numeric user identification.

[brazen glacier]

you cant lol

[somber sundial]

Problem

[prime turret]

@lime juniper it's 511670100

[fiery kernel]

Wtf ... I got -67 even after 11 kills at #3

[brazen glacier]

it's useless you will get minus

[lyric copper]

-37 top 2

[last viper]

wtf is this bro chicken dinner with 10kills

[fiery kernel]

@lime juniper mine is 5135448225

[prime turret]

@lime juniper Will we get our points back now

[lime juniper]

They will investigate it. Just need user identifications.

[vast lion]

If I sent an ingame report, do you still need player id here?

[pale falcon]

We ask that you provide your numeric user identifications in the meantime, @vast lion.

[last viper]

Mine is 5138649783 chicken dinner with 10kills #terminator still got -37 why...if such things happen to this game is no more gonna work

[vernal flume]

-74? Never seen this. 5157805242 @lime juniper

[upper wind]

When will the new season be @pale falcon

[storm flume]

Please read this channel's pinned messages for further information, @upper wind:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[lyric copper]

-37 top 2 my ID is : 510003641

[oblique vigil]

What setting do i enable so that i can drag my controles a bit off like the image below?

[vernal flume]

All my efforts to reach ace vanished.
-74? Never seen this. Id 5157805242

[vast lion]

5146729240 is my pid

[brazen glacier]

@lime juniper Id : 548968817 my tier protection shouldnt activated

[lyric copper]

my friend

[marble walrus]

Somebody explain this

[storm flume]

Please read this channel's pinned messages for further information, @lone remnant:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[oblique vigil]

Lmao pubg so buggy, devs do somthing already

[steady surge]

510637015 @lime juniper

[rare copper]

Pls help me see this pic

[steady surge]

I have friends saying they got +70 after dropping and dying at like 99 and others when they win or get top 10 -20 - 189

[lime juniper]

Screenshot of ranking as well, please.

[night cloak]

Yeah

[severe drift]

Now I want to drop and die at 99

[night cloak]

I was on Silver II tier, died on 97th position. Still got +85 😂 😂 😂

[rare copper]

Help mee somebody

[pale falcon]

An administrator has already reported the issue to the operations team. We ask that you provide your numeric user identification in the meantime, @rare copper.

[teal cradle]

any update about the realeasing of 0.13.5?

[rare copper]

Ok repair it fast @melanie

[steady surge]

@lime juniper 510637015

[prime turret]

@lime juniper

[teal cradle]

guys play arcade dont play classic

[steady surge]

My friend

[pale falcon]

Please provide their numeric user identification as well, @steady surge.

[prime turret]

@lime juniper

[tender pollen]

What the hell -122

[pale falcon]

We aren’t collecting numeric user identifications anymore, they have enough evidence.

[brazen glacier]

So will we got our score back ? @pale falcon

[rare copper]

Plz help us we want are rank

[pale falcon]

I’m not sure, you’ll have to be patient.

Please be patient and avoid flooding this channel.

[prime turret]

@pale falcon so will we get any sort of compensation because we are not able to push rank and i have wasted sk much time In this game for rank push

[tender pollen]

Please fix the negative bug

[steady surge]

Shes just a mod shes not a dev just be patient I'm sure pubg will hook us up

[pale falcon]

The season is resetting soon, I don’t think it matters, @prime turret.

[steady surge]

@pale falcon I mean it kinda matters my friend just dropped from ace to crown 1 and hes pretty pissed lmao

[brazen glacier]

i still hasnt got the paracute 😫

[rare copper]

@night cloak so it's not are fault and we are wasted time to puch my rank

[prime turret]

@pale falcon it matter alot for rank push a kid died in my country and you say it doesn't matter.

[pale falcon]

An administrator has already reported the issue to the operations team, please avoid repeating such questions.

They’re aware of this issue, we can’t do anything else.

[marble walrus]

@pale falcon where do I write my ID?

[pale falcon]

I’ll start deleting chats until you understand.

[rare copper]

And I have one more issue can I tell that

[night cloak]

Karma of not replying to relevant question. Why deleting my message?

[pale falcon]

You don’t have to provide your numeric user identification anymore, @marble walrus.

[storm flume]

Please read this channel's pinned messages for further information, @night cloak:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[pale falcon]

Please state your issue, @rare copper.

[rare copper]

Ok see it and I have sending evidence also @pale falcon

[pale falcon]

An administrator has already reported the issue to the operations team, @raven wadi.

They have enough evidence, @rare copper.

[vernal flume]

@lime juniper
All my efforts to reach ace vanished.
-74? Never seen this. Id 5157805242

[raven wadi]

I was in top 11 still lost 81

[pale falcon]

An administrator has already reported the issue to the operations team, @vernal flume.

You’ll be muted if you continue, @steady surge.

[vernal flume]

@pale falcon thankyou

[lime coral]

@pale falcon i suffered this problem too

[pale falcon]

I’m trying my best to keep this chat clean.

[rare copper]

See it mea @pale falcon I have lost my suit

[prime turret]

Make it private then because every has same issue now to inform @pale falcon

[night cloak]

@night cloak purge it or block some of them then they will understand.

[vernal flume]

@night cloak yeah. Almost reached crown 1 needed +3 when this happened

[lime coral]

@pale falcon see this

[pale falcon]

You shouldn’t be having discussions in this channel.

[fickle parcel]

hello

[hollow jackal]

Pls help

[rare copper]

@pale falcon what about me my suit has been lost🧐🧐

[lime coral]

-78 howwwwwwww

[pale falcon]

An administrator has already reported the issue to the operations team, @hollow jackal.

[pale falcon]

An administrator has already reported the issue to the operations team, @graceful forum.

[hollow jackal]

@pale falcon ok thnx

[pale falcon]

We’re aware of this issue.

Please see #news regarding this situation.

[lean carbon]

why one day threw ban?

[graceful forum]

Am i back my point back after fix this issue?

[pale falcon]

I’m not sure, @graceful forum.

You may see #news regarding this situation, @severe plinth. Thank you for your kind understanding and support.

[graceful forum]

For this issue i am coming crown 1 to crown 3 😢

[night cloak]

Don't play for now it will be fix in the season update maybe @graceful forum

[vernal flume]

@pale falcon please add the actual points. Am loosing my tier 😦

[jaunty rain]

Please explain this -129?

[rare copper]

@pale falcon you are ignoreing me I have lost my suit can you tell about this???

[pale falcon]

You may see #news regarding this situation, @jaunty rain. Thank you for your kind understanding and support.

You’re not being ignored, @rare copper. I don’t know a solution to your issue.

You’ll have to contact the customer service.

[rare copper]

@pale falcon I have been go to customer service but it not getting any response about it

[pale falcon]

The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder, @rare copper.

[jaunty rain]

@pale falcon ok. From Ace I reached to crown2. I don't know what ull will do. Give me my points back

[rare copper]

How to send remainder

[fringe geyser]

Someone help me. Look at my survival time nd my rank was -64

[pale falcon]

You’ll have to reply to the support ticket, @rare copper.

You may see #news regarding this situation, @fringe geyser. Thank you for your kind understanding and support.

You as well, @atomic wagon.

[mossy plover]

I killed 3 and did 474 damage finished in top 2 got -52

[atomic wagon]

Are you serious -155 @ @pale falcon

[atomic wagon]

What the hell is happening right now?

[rare copper]

@pale falcon where is support ticket

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @mossy plover. Thank you for your kind understanding and support.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[pale falcon]

They’re aware of the issue, @cloud tree.

[pastel dove]

@jaunty rainbro that no one can explain pubgm bugs or glitches , its difficult to understand😂

[steady surge]

Hacker in my game????

[fringe geyser]

Just tell me what is this PUBGM?? RP is locked nd who is this guy

[storm flume]

Hello, @steady surge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[dense ridge]

Just wait for the update guys

[inland plaza]

Do the affected players do to the ranking system get any commensation

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @tawny galleon. Thank you for your kind understanding and support.

Please refer to the message in #news, @inland plaza.

[steady surge]

@pale falconnormally I would but didnt know how to go about it they were just random snow mobile tracks in the sky I followed them to the edge of the mountain idk how to report that

[quick venture]

I'd like to report someone for teaming.

[tawny galleon]

@pale falcon this -158 points really gave me a mini heart attack😭

[fringe geyser]

@pale falcon what is this?? Hacker or something who has RP 1 after the season end??

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic, @steady surge.

[inland plaza]

@fringe geyser bots

[pale falcon]

You’ll be fine, @tawny galleon. They have been notified.

[rich kite]

I'm unable to use voice chat nor general chat. When I right to support ingame I get only a bot saying that I have to be 16+ even tho I am 16

[fringe geyser]

@inland plaza , that's a bot who killed our whole squad?? Are u kidding me?

[quick venture]

I need to report someone for teaming, or does pubg not care?

[dense ridge]

Wait for the update and everything will get fixed people!

[pale falcon]

You’ll have to report them using the report option, @quick venture.

[tawny galleon]

@pale falcon thanks alot ma'am 👍

[night cloak]

Is this a new glitch or what

[whole grail]

I won the match and got minus points

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @night cloak. Thank you for your kind understanding and support.

You as well, @whole grail.

[night cloak]

So basically there's no point in playing for the next few hours

[graceful forum]

+206 OMG

[thin escarp]

🙈 -80 points is realy

[pale falcon]

Please avoid interfering when staff are available, @spring void. I’ll provide you with the support guidelines for this channel if that’s necessary.

I wouldn’t risk it, @night cloak. You might lose your points.

[whole grail]

Even I survived upto 30.4 minutes

[fallen anvil]

Why everyone is getting crazy negative points today?? Glitch?

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @fallen anvil. Thank you for your kind understanding and support.

[night cloak]

There are currently some technical issues with ranking points after playing matches. The development team has been notified and is investigating the issue. More news will be published as soon as we have any. In the meantime, please hang tight in there, relax, enjoy some ice cream, and do not freak out: the issue will be resolved soon enough. We apologize for any inconvenience this may have caused you, and thank you for your kind understanding and support.

[whole grail]

I used to be in crown 3 and came to crown v because of glitch

[night cloak]

@pale falcon are they going to do a rollback or smth? Or those who got lucky just received free conqueror while i tried to grind for it for 2 months

Affected accounts will likely have their points back.

[pale falcon]

The season will reset soon, I doubt you’ll receive your points back once it refreshes.

[thin escarp]

😑

[pale falcon]

That depends on how long it takes to fix.

[remote socket]

How long dose cs delay until they reply to bug report

[pale falcon]

I’m not sure about that, @remote socket. Please allow them some time.

[whole grail]

If I got my points back in season 8 I will got to diamond 5 I think so

[pale falcon]

You can, @night cloak.

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @steep marsh. Thank you for your kind understanding and support.

[whole grail]

@pale falcon are u a bot or human

[pale falcon]

I’m not a bot, @whole grail.

[remote socket]

Why the time to send msgs is so long to 2m

[pale falcon]

We have put a timer on this channel to allow the staff to breathe, @remote socket.

How may I be of assistance, @slender wagon?

[random wind]

well I will enjoy my ice cream while I wait for my points again

[pale falcon]

That’s good, @random wind.

[thin escarp]

What happens with the errors that discount you so much score when they fix it?

[random wind]

You have a lot of patience @@pale falcon , you deserve an ice cream too

[dense ridge]

@pale falcon there should be @everyone tag in the latest message in #news

[pale falcon]

That’s unnecessary, @dense ridge. There’s a pinned message on this channel.

[willow carbon]

Sir my rank is down plz help me

[dense ridge]

Ok

[inner lava]

New update date ?

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @willow carbon. Thank you for your kind understanding and support.

[storm flume]

Please read this channel's pinned messages for further information, @inner lava:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[storm flume]

Please read this channel's pinned messages for further information, @patent nymph:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[manic patrol]

-76 for 6kills +rank6(crown)
how is this possible?

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @manic patrol. Thank you for your kind understanding and support.

[nova forge]

reading comprehension is at an all time low

[pale falcon]

Please stop posting here if you don’t require support, @thin escarp.

[random wind]

enjoy an ice cream that says the message... the points are going to return

[thin escarp]

oks @night cloak sorry

[granite spruce]

@pale falcon we need uc as compensation

[fresh olive]

Hi how can I give out suits from one account to another !?

[pale falcon]

You don’t, @granite spruce. Kindly read #news, thank you.

You can’t, @fresh olive.

[storm flume]

Your username does not comply with our community guidelines, @fresh olive. Feel free to request a different server nickname in compliance with #481193721560432670. Alternatively, we will assign you a server nickname at our own discretion.

[fresh olive]

but it may be possible in the following updates? @storm flume

[pale falcon]

I doubt it, @fresh olive.

[modern siren]

Saya mau menyanyakan kenapa poin rank bisa seperti ini , td pasa saat saya
main dan mendapatkan #6 malah -114. Tolo beri saya penjelasan

[storm flume]

Please do not use any other language aside from English in this channel, @modern siren. Refer to #482111832669159445 for language channels.

[modern siren]

I

[storm flume]

Please read this channel's pinned messages for further information, @modern siren:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[willow carbon]

Please help me I win the match but my ranking is down

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @slate rune. Thank you for your kind understanding and support.

[teal cradle]

guys i lost a game and they gave me +58 ok thank u

[pale falcon]

You as well, @teal cradle.

There’s also a pinned message on this channel.

[exotic bluff]

Hello

[pale falcon]

How may we be of assistance, @exotic bluff?

[exotic bluff]

Has the game been updated? + There's a 2 minute slowdown so my response will be slower..

[rose anvil]

This issue is fixed? Because I cannot exploit this glitch anymore @night cloak

[pale falcon]

Not yet, @rose anvil.

[slate rune]

@pale falcon i see. im gonna go find some ice cream thx

[vagrant onyx]

@grave lichen wtf is this?

[teal cradle]

they should give us free crates for the inconvinience lol

[grave lichen]

I was leader in my clan, but now autometic leader other people. showng "... is now clan leader pubg former leader's inactivity."
please help.

[willow carbon]

Please help me I win the match but my ranking is down

[vagrant onyx]

@grave lichen have you transfer leader to someone else ?

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @willow carbon. Thank you for your kind understanding and support.

[languid umbra]

Some of my Clanmates just logged in and they got ban. Is this bug or something else!

[slate rune]

i love this game

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into, @languid umbra.

[grave lichen]

@vagrant onyx No,

[pale falcon]

That’s not a bug, @languid umbra. They’ll have to press the file claim option in the bottom corner of the account suspension dialog box.

Were you inactive, @grave lichen?

[languid umbra]

@pale falcon that ban duration is 2 hours and tier was reset

[pale falcon]

They’ll have to wait until they’re unbanned, @languid umbra.

[storm flume]

Your username does not comply with our community guidelines, @languid umbra. Feel free to request a different server nickname in compliance with #481193721560432670. Alternatively, we will assign you a server nickname at our own discretion.

[grave lichen]

@pale falcon yes somedays.

now how to back my clan?
clan lvl 8
member 48 😭😭😭

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @night cloak. Thank you for your kind understanding and support.

You’ll have to contact the customer service, @grave lichen. We can’t grant you that permission.

[grave lichen]

how to ccontact customer service? @pale falcon

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[raven zealot]

When the Tiers will be reset?

[floral cosmos]

There a ranking issue isnt it?

[fiery kernel]

Yes

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @coarse swallow. Thank you for your kind understanding and support.

You as well, @indigo spindle.

[blazing saddle]

@raven zealot check the pinned message in this channel.

[raven zealot]

@blazing saddle thnx

[blazing saddle]

@marsh gyro this is not official. Dont fall for such obvious scams.

[marsh gyro]

Okay thanks

[trail swift]

@marsh gyrosame someone send me

[marsh gyro]

@trail swiftyeah so i conformed about it

[woeful yoke]

Will I get my points back

[main coral]

@pale falcon why customer support always close my conversation without a reply

[blazing saddle]

@woeful yoke The issue is being worked on. If there is any kind of compensation regarding the issue it will be posted. Keep an eye on #news

[brazen glacier]

the scoring point still wrong?

[blazing saddle]

@cedar ether keep an eye on #news. Issue is being worked on.

[storm flume]

Please read this channel's pinned messages for further information, @cedar ether:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[pale falcon]

Not fixed yet, @brazen glacier.

[storm flume]

Please read this channel's pinned messages for further information, @dense quail:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[brisk ridge]

@pale falcon
I need help I lost my clan leader because my main account was inactive and I use my second account and my second account is co-leader and toady the leader got transferred to a memebr and he kicked many memebr of my clan and kicked me but didn't kick my main account how I can get it back I work hard on my clan lvl is 9 and almost hiting 10 and now I lost it 😦 please help me

I tried to contact to coustom support but everytime I try to talk to someone doesn't do anything and it end the chat and ask for rate :S

[cedar ether]

i got 108 minus but i cane 2nd and i got s ...why

[vagrant onyx]

@marsh gyro this might steal your info
or scam you after you get UC

[pale falcon]

You’ll have to contact the customer service, @brisk ridge. We can’t grant you that permission.

[blazing saddle]

@cedar ether checked the pinned message before you ask the same questions again and again.

@vagrant onyx the user was already appropriately answered.

[night cloak]

Guys when will s8 start?

[main coral]

@pale falcon @pale falcon @pale falcon customer support never replies

[pale falcon]

The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder, @main coral.

You as well, @brisk ridge.

If they automatically close your support request, try selecting another reason.

[blazing saddle]

@main coral We are in no contact with the developers or customer support in game. Do not expect answers from us if the customer support cannot help you. We are just volunteers.

[brisk ridge]

@pale falcon how to contact them ? I tried from my phone but nothing happened at ask me to rate it didn't connect me to a support or giving me a ticket 😦

[blazing saddle]

@night cloak check pinned message.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[blazing wyvern]

Mods can I post a ss here ?

[pale falcon]

What seems to be bothering you, @blazing wyvern?

[main coral]

I have contacted them like 100time for my UC which got deducted 🙁but they always close it and ask for rating..best gane with worst customer support

[hollow jackal]

@brisk ridge they cant cuz of lot of ppl asking the same thing, so its closed for now

[night cloak]

@blazing saddle thanks but still why it takes so long to start?lol

[blazing saddle]

@night cloak it is the usual date.

[storm flume]

Please read this channel's pinned messages for further information, :

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @soft spire. Thank you for your kind understanding and support.

[blazing wyvern]

This @pale falcon

[brisk ridge]

@hollow jackal
what do you mean they can't ? so I can get my clan back !!!

[storm flume]

Please read this channel's pinned messages for further information, @blazing wyvern:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[pale falcon]

I don’t think that’s possible, @brisk ridge. You were inactive.

[main coral]

They say me to wait we will check that out dor you and next day the conversation is closed without any notice

[soft spire]

@pale falconok

[silver galleon]

kya india bonus challenge khatam ho gaya hai aub

[storm flume]

Please do not use any other language aside from English in this channel, @silver galleon. Refer to #482111832669159445 for language channels.

[brisk ridge]

@pale falcon but the why they didn't give it to some of my co-leader !! they give it to a member and he kick many memebr !! we worked hard on our clan this is WTH !!

[dense quail]

@silver galleon No bro its still

[blazing wyvern]

@pale falcon will the points deducted given back ? I was in ace with 4400+ rating and this happened thrice and I was thrown back to crown 2 . Also I won a match and still had -3

[main coral]

@lime juniper please sir help us i am not getting my 1000uc back that you deducted

[pale falcon]

I’m not sure, @blazing wyvern. Please keep an eye on #news.

[silver galleon]

inda bonus challenge is finished ..?
and what about the battel coins

@dense quail but its not showing on my game dashboard

[craggy blade]

Pubg this is enough!! It's my clan so how the hell a member become the leader of my clan???

[faint escarp]

Will there be compensation for your bug?

[blazing saddle]

@craggy blade if the leader of the clan is inactive the leadership is given to the most active ckan member.

[brisk ridge]

@craggy blade rip I'm not the only one who have this issue woow thanks pubgm for this

[pale falcon]

We don’t know, @faint escarp.

[silver galleon]

close this pubg support if you can't resolve problems

[inland plaza]

@blazing saddle how long should he be inactive

[blazing saddle]

@main coral First of all the staff members are in no way connected to the developer team, so do not blame us for the issue caused regarding UC.
If you need assistance regarding any transaction issues please contact the ingame customer service.

[hoary grove]

Help how - 73 i have come 4 positions in crown 1 @pale falcon

[willow dune]

#news

[craggy blade]

@blazing saddle this is the worst thing!! Now my level 9 clan is not mine 😥😥😥

[blazing wyvern]

I already know what's gonna happen in this ranking points issue . They won't return back the points that were deducted. They'll instead give compensation

[dense ridge]

@craggy blade contact costumer support

[inland plaza]

How long should be the leader be inactive for transfering

[trail swift]

Wtf we need answer

[craggy blade]

@dense ridge The customer support is just a bot repeating the same msg

[tropic mulch]

Wth

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @trail swift. Thank you for your kind understanding and support.

[distant falcon]

Guys see this

[dense ridge]

Well, no one will help you here then @craggy blade

[brisk ridge]

how long the pubem will take to connect me to a support ? 1h or 2h or 3h ? so I've to leave my phone running pubgm with the conver open all day ?

[zealous notch]

1. My game keeps on randomly freezing at the beginning of matches for no reason in every single server I play in.

2. I reset the game and the audio is completely gone so I can’t hear my team mates. Happens in rooms I join which are important (scrims and tournaments) and that affects my game play since they communicate verbally.

3. My ms is usually in the 40s. This happens with WiFi and with data

[trail swift]

@pale falconwell then ok but will i get my point back ?

[blazing wyvern]

There's a new bug for me too. It shows the door open close buttons if I try to enter a vehicle

[distant falcon]

Minus 56 i m in ace thats a lot for me will there be compensation ?

[craggy blade]

@pale falcon I request you to report my clan leadership too

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic, @blazing wyvern.

[dense ridge]

40s? This is 40000ms

[storm flume]

Please read this channel's pinned messages for further information, @distant falcon:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[tropic mulch]

@craggy blade same here a random got promoted

[silver galleon]

India bonus challenge is not showing. and I haven't redeem my battel point so please help

[blazing wyvern]

@pale falcon I saw the #555492558428700682 channel but how can I post there I don't have the permission for that . Ps advice

[night cloak]

-47 in Ace Wtf i was trying to push for conqueror but this happened 😭

[craggy blade]

@pale falcon please I want my clan back, a member become a leader!! Please report my issue

[pale falcon]

You have to fill in the form, @blazing wyvern.

I can’t grant you permission, @craggy blade.

[main coral]

@blazing saddle thats wht m saying they closes the conversation without looking into the matter

[night cloak]

@silver galleon chill they will add it tomorrow with the new season

[blazing wyvern]

@pale falcon where can I get the form ?

[tropic mulch]

@craggy blade was that member was a normal member or co leader?

[craggy blade]

@pale falcon 😢😢😢😢 my clan is no more in my hand because of pubg dumb system

@tropic mulch a member

[coral leaf]

Help i got a win from squad but minus 31

[onyx cairn]

#news

[peak breach]

I got a -167 on coming #6

[night cloak]

My leadership has gone. How can I get it back?

[vivid willow]

Please read this channel's pinned messages for further information, @peak breach :

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[craggy blade]

@night cloak you can't 😢😢 so as me and many other because if pubg dumb system

[peak breach]

@vivid willow but what can i do now i am in ace but now dropped to crown due to this -167

[night cloak]

@coral leaf Can I see the result of the match?

Bye bye conqueror

[tropic mulch]

@craggy blade @night cloak we can't do anything other than try to talk to the person who got the owner ship rip pubgm system, rip clan 😭 😭

[night cloak]

@tropic mulch same

[coral leaf]

@night cloak, its ok i will not playing again they say its on development ill be patient lol

[craggy blade]

@tropic mulch Same bro 😭😭😭 my clan was level 9 and now it's not

[night cloak]

@coral leaf Oh right, I just checked the news now.

[swift granite]

Bargain it's not even 1uc

[red moss]

-46 😟

[night cloak]

@swift granite I once got 0.3 actually. But after 10 bargain, it will be available for purchase with 70% off.

[inland plaza]

I keep asking how long should the leader be inactivity to transfer the leadershi0

[night cloak]

@red moss Thanks for the report, developers are aware of the glitch, hope it will be fixed soon!

[spring void]

So will the lost rating be covered up?

[bronze void]

If that is fixed will I get back my points back

[night cloak]

@inland plaza You can find it by looking into the last active date of the player.

@spring void No information as of now.

[coral leaf]

So everyone its better to not playing in this hours 😂

[night cloak]

@blazing wyvern Thanks for the report, developers are aware of the bug, hope it will be fixed soon!

[red moss]

I "hope" so too @night cloak

[mortal patrol]

Guys have a problem season score.

[swift granite]

So something can be done about this spammers in world chat

They ask to waste your bp , silver even uc in return for nothing
And scamming just for no reason

[blazing wyvern]

@night cloak this is way beyond limits I was ace 4400+ today morning and now see I'm crown 4 due to this bug

[elfin abyss]

😠😠😠

[night cloak]

@swift granite You can tap on their profile and report them.

@blazing wyvern Technical glitches are always unfortunate.

@elfin abyss It has been reported, please be patient.

[muted bone]

@night cloak will we get our points back after this is fixed or no?

[blazing wyvern]

@night cloak they don't feel uncomfortable if they're fixed and we get what we lost but they feel more uncomfortable if we're given compensation in place of the lost points

[night cloak]

@muted bone We don't know. You might receive compensation.

@blazing wyvern I suggest not to play right now and keep an eye on #news.

[muted bone]

Ahh I can already see how great season 8 is going to be

[swift granite]

So I just died in 1sec even though the rating got +37

[blazing wyvern]

@night cloak where can I get the form for reporting bugs ?

[night cloak]

@blazing wyvern #555492558428700682 pinned message.

@swift granite It's bugged rn. It will be fixed soon.

[karmic raptor]

My rating got lowered why as I ranked 13 and survived more than 22 mins and I got -34

[blazing wyvern]

@night cloak it's not there

[storm flume]

Please read this channel's pinned messages for further information, @blazing wyvern:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

@finite shoal @smoky mantle It's bugged rn, it will be fixed soon, be patient.

[quick palm]

Dude out here hacking and putting vids on YT, sure pubg

[regal nebula]

When was point rank will be fixed and when did the bug is finish?

[night cloak]

Lolool

[dim hollow]

I am unable to recover my account

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @crisp swallow. Thank you for your kind understanding and support.

[finite shoal]

what happens with the management in some matches especially at the end, when I use the joystick I cannot aim when I release the joystick then I can, but when I do not move the joystick in the sight

[crisp swallow]

haha maybe your point have seen to me

[remote scarab]

@pale falcon am i going get my points back or not?

[teal cradle]

guys i teamed up randomly with a hacker in a room i didnt know he was a hacker will i get a ban?

[desert wraith]

ayyy parachute what the H E L L

[night cloak]

@teal cradle no.

[pale falcon]

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @night cloak. Thank you for your kind understanding and support.

[night cloak]

@teal cradle If you played once, no. Repeated violation will result in a ban.

[teal cradle]

@night cloaki didnt know if i knew i wouldnt play with him this is my first time in a room

[bronze void]

Will I get my lost points back or not if it is fixed

[night cloak]

I have a cheat video. Where should I send? @pale falcon

An administrator has already reported the issue to the operations team. You may see #news regarding this situation, @bronze void and @agile shoal.

@teal cradle It's fine, make sure to report them and leave instantly if you find any suspicious activity.

@night cloak Send it to support in game.

[teal cradle]

@night cloaki forgot to report them bcz i was so pissed of

[night cloak]

@teal cradle It's fine, do it if you face similar teammates in future.

[karmic raptor]

@hope I need justice why it's happend and why my ratings are lowered I want to rank push but not able due to your fault give me compensation

[teal cradle]

@night cloakok thank u a lot

[vital sluice]

Channel has been temporarily closed due to high traffic regarding the ranking points issue. Kindly check #news as we will keep you guys updated on the issue .
If you are facing other issues , you can dm any available staff member for support.
Sorry for the inconvenience .

[jovial anchor]

game is still unplayable of lag

[onyx briar]

pubg mobile is the best cuz my rank dropped 321

[jovial anchor]

@onyx briar it said to play one ranked match and it should be back

[pale falcon]

We are pleased to inform you that the issue of ranking points showing incorrectly has been corrected, @onyx briar.

[night cloak]

why cant add screenshot?

[keen nexus]

Wegame for PUBG Mobile it safe?

[night cloak]

Is the ranking bug on every server in the game or is it only in the asia server?

[manic patrol]

@keen nexusyes!

[vivid willow]

@night cloak Is now fixed.

[woeful yoke]

Will I get my points back

[blazing saddle]

@woeful yoke check #news for the info regarding the bug.

[night cloak]

Okey Good to hear 😃 @vivid willow But was it on every server or?

[hasty belfry]

Hey can I ask a question

[meager wagon]

@night cloak thanks :GWlovTogaLove:

[inland plaza]

Why do the plane have rp 1 player?

[blazing saddle]

@hasty belfry How can we help you?

[hasty belfry]

I was directed here after asking when is the new update(Sorry if you hate thus question). And i was also told to read pinned message but i have no idea about that either

[blazing saddle]

@hasty belfry yes, check the pinned messages.

.pin @hasty belfry

[storm flume]

Please read this channel's pinned messages for further information, :

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[blazing saddle]

@hasty belfry ^ do what the bot says.

[hasty belfry]

Took me a while understand, but i got it. Thanks so much!

[blazing saddle]

No problem :)

[night cloak]

I know its already solved, But Was the ranking bug on every server or was it only in the asia server? @blazing saddle just wondered Because i saw the screenshots.

[blazing saddle]

@night cloak It was present in different servers. I didnt not experience it personally.

[open oracle]

After the ranking points issue will be fixed,what will happen to those who loses more points than they should have,
Are we going to get the points back or not😑😑

[sick iron]

Lost 14 points in second place with 7 kills over 1000 damage and 121 health restored.. Explain

[gusty acorn]

What happened with classic rating????

[night cloak]

@gusty acorn It has been fixed now.

[jovial anchor]

for anyone going to ask about a ranking issue, it's stated in #news that you need to play one more ranked match for it to appear correctly

[austere flame]

Hi I have a problem with the VNG version, I'm not Vietnamese. Can I explain it?

[patent nymph]

@austere flame what the problem

[austere flame]

@TheScorpion4#5726

After updating 0.13.0 you canceled the purchase through Google Play for non-Vietnamese, I and many who entered this version by mistake we can not buy UC of the game!

Either you return us to the international version or you open our purchase through Google Play, it's so unbearable, we missed so many offers because of this thing!

[night cloak]

@austere flame Unfortunately, you cannot buy UC without having a valid Vietnamese payment method. You'll have to create a new account if you wish to play on Global. This is a restriction from Vietnamese government. So there's no going back.

[patent nymph]

You can't back to global version

[limber oasis]

Hello Pubg Support Team.

[night cloak]

Pls
Fix
The
Recoil
Glitch

[austere flame]

@night cloak I am playing from the second season and my account is level 67 now and I have many things on this account, after all this you tell me to make a new account can not do anything? !!

[limber oasis]

My account was banned for some reason. Can anyone from support please let me know the exact reason for my ban? I was not using any cheating/modding methods.

[abstract mica]

Me too I just got 10 years banned even though I'm not cheating

[blazing saddle]

.reportbugs @night cloak

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

As I've mentioned, the restriction is from Vietnamese government. It's unfortunate that you won't be able to purchase any more. And there's nothing can be done about it, @austere flame.

[limber oasis]

Yeah they banned me for 10 years. In the File Claim they closed my conversation without even replying. I don't want them to unban my account. I need to know the reason why was my account banned.

[night cloak]

@limber oasis Please revise terms of service, you might find clue why you were banned. We cannot do anything here. For further discussion, you're welcome to move to #pubg-mobile.

@storm flume There's a glitch when you swipe down to control recoil but the screen doesn't work

.reportbugs @night cloak

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[limber oasis]

@night cloak yes I've reviewed the policies. I was using VPN AdBlocker on my phone. Do you guys think that VPN AdBlockers are used to cheat in the game?

[night cloak]

@limber oasis VPN is not recommended but adblocker might trigger the game. In past, there was several reports regarding ad blocker bans. So we don't recommend such apps.

[obtuse oracle]

i want to be able to move my tpp controls over to fpp

[night cloak]

@obtuse oracle Take a picture from a different phone and try to replicate the controls from the picture, the best and easiest way.

[limber oasis]

@night cloak like seriously? How can you even think that AdBlockers can be used to cheat in the game? You guys blocked my Level 56 account over the use of AdBlocker. I was playing the game from Season 1. Seriously? 😅

[obtuse oracle]

thats dumb, they should just fix the problem they created. Also i dont have another ipad to replicate it anyway.

[idle kite]

When will the canted sight be introduced?
I don’t think it will come this update

[celest osprey]

When will s8 rp come?

[night cloak]

@limber oasis It's one of the many possibilities. Only a few adblocking app tries to modify the game data thinking they are ads. So, it could be the issue. Or not. It's hard to tell the exact reason without having a look into your installed app list. Anyway, just avoid such apps in future. Also try to reinstall the game from app store before opening a new account.

[spring void]

@idle kite no information available right now keep an eye on #news

[limber oasis]

@night cloak Can my facebook account be unlinked from my Pubg Account?

[night cloak]

@obtuse oracle It's actually not a problem, it's a feature. If there'd be a copy paste option, there'd be no need of different layouts. You're welcome to report in game support for feedbacks.

[idle kite]

@spring void thanks

[prime gale]

Can somebody telle the exact date when new season is coming and when new update is coming

[night cloak]

.pin @celest osprey

[storm flume]

Please read this channel's pinned messages for further information, @celest osprey:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

@limber oasis It cannot be unlinked. But the access can be revoked/blocked.

[craggy orbit]

its 2AM (UTC) 17th July

[smoky violet]

Ok @craggy orbit

[obtuse oracle]

well its a poorly thought out feature then. they could of added a copy and paste with it or just moved the tpp controls over to fpp instead of deleting them.

[limber oasis]

@night cloak Then the only way is to stop playing the game. Anyways, Thankyou.

[night cloak]

@limber oasis You're welcome!

@obtuse oracle Maybe.

[craggy orbit]

my guy just ended the whole situation

[prime gale]

New update coming on 17 th July or next mobth

[night cloak]

hello everyone

[bold siren]

.pin @prime gale

[storm flume]

Please read this channel's pinned messages for further information, @prime gale:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Bro My all 7 classic and primeum copuns invisible i want my copons back

[obtuse oracle]

also the problem is some people dont have different layouts for FPP and TPP. and even if you did but mainly played FPP your layout suited for FPP is gone.

[night cloak]

@bold siren My all 7 classic and primeum copuns invisible i want my copons back

[old wagon]

@night cloak facing hackers while playing PMIT lost the game 🤷‍♂️. 1 guy wipes rozhok in 1 spray

[bold siren]

What do you mean, @night cloak? Could you please elaborate?

.reporthacks @old wagon

[storm flume]

Hello, @old wagon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

@bold siren i want my 7 copons back plzz give me

[bold siren]

We cannot help you with that, @night cloak. Kindly contact the Customer Service in-game.

[tame galleon]

Why betq version cannot play

[night cloak]

@tame galleon The server is down atm. Try again later.

Does s8 come out tomorrow

[tame galleon]

But i use my android version..still in maintanance also??because it say that network is unstable connection plus with server did not respond

[spring void]

@night cloak check pinned messages

[dim hollow]

Guys plz help I am not able to play .my play game account ia showing a new gameplay but I have a old game play on it plz help @night cloak @spring void

[night cloak]

@spring void where do I find that

[warped obsidian]

Provide a button feature to copy out too game control settings to fpp control settings

[night cloak]

.pin @night cloak

[storm flume]

Please read this channel's pinned messages for further information, @night cloak:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[whole grail]

Is rating bug fixed or not? And I want my points back

[blazing saddle]

@warped obsidian take suggestions to ingame customer support.

@whole grail it is fixed. check #news for further info.

[dim hollow]

Plz help

[spring void]

@dim hollow what do you mean by showing old gameplay?

[blazing saddle]

@dim hollow Was your account linked to any social media?

[dim hollow]

My account was linked to google play games and facebook but now when I log in with google play a new gameplay with level 1 first day start but I have a lot of old days and other things on that account @blazing saddle @spring void

[spring void]

@dim hollow try logging in through the facebook account, or you can contact in game support

[dim hollow]

I want to login through Google play

[spring void]

@dim hollow you can try logging in through facebook to check if it is a bug with google or game

[dim hollow]

K

[night cloak]

I've already answered you before, @dim hollow. Stop asking the same question here.

[lament harbor]

Too many hackers in every match ,please do something fast

[night cloak]

.reporthacks @lament harbor

[storm flume]

Hello, @lament harbor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[barren prism]

Hello, I had 17 premium coupons and 13 classic, it all of sudden went away, any solutions to this?

[lament harbor]

People who are spreading the hacks : https://youtu.be/V6WhN5HXM4c

[barren prism]

Also when is season 8 releasing , also lots of hackers on team death match

[night cloak]

Hi The best way to report hackers is to use the in-game reporting function. If you've collected evidence as well, you may send it to one of the community team members here to forward to the team but again, the best and most efficient method is to use the in-game function. This is so that the security team will have the game data necessary to take action (much more valuable than screenshots/video).

However, please understand there are a ton of reports that happen all of the time, so we ask that you be patient as the team handles each of these reports individually. I can assure you the team is working their hardest, @lament harbor and @barren prism.

Also, try repairing your client to see if the coupons reappear. If they don't, please contact customer service regarding that. We can't do anything about your issue here, unfortunately.

[lament harbor]

please take down the this kind of shit .

[toxic trench]

Why so many cheaters on Crew Challenge?!

[flint garnet]

@barren prism check the pinned messages of this channel for season 8 date details

[barren prism]

Thank you, @night cloak Thanks I will contact them now.

[thorny matrix]

Gg bugs -134

[lament harbor]

Pubg developers have to download the hacks and they must reverse engineering it. Find what kind of loophole is used by the hack makers.Then make the data more secure by some kind of obfuscation. @night cloak

[night cloak]

There is already a anti-cheat system in place. It is rather sensitive and effective too.

[long rivet]

@night cloak yeah we reported many cheaters in game and many of them got banned

[lament harbor]

Anti-cheat is banning people for using VPN and all ,not for most of the hacks @night cloak .

[night cloak]

You will not be banned for the reason of using a VPN.

[long rivet]

@lament harbor i never got banned for vpn

[barren prism]

I lost 6-40 to a hacking team and was gracefully to get the 6 kills

[long rivet]

And since we have discord for pubg mobile support never saw anyone says he got banned for use if vpn maybe they used bad vpn app that tried to leak or modify the game servers.

[spring void]

@barren prism please report ingame noone here has the power to ban anyone, move to #chat

[dim hollow]

@night cloak but what I can do

[night cloak]

There's nothing you can do, @dim hollow. Log in to the correct account, maybe?

[long rivet]

Guys we should understand that sheeth and pro plays and the others in here cannot do anything about banning or reporting since they are discord server support use in game report or the customer service but most recommended way is to use the in game report

[dim hollow]

O have spent a lot of uc on it

[limber oasis]

Hello @night cloak , My account is banned for no reason.I didn't use any cheating/hacking methods. I was just using VPN AdBlocker.

[trail rock]

When will s8 rp unlocks?

[spring void]

@dim hollow you have already been told to try login from Facebook and use customer support if it doesnt work

[bright forge]

@trail rock 17 july

[trail rock]

@bright forgethanks

[spring void]

@limber oasis you can simply file a claim fron ban popup, or check the oldest pinned message

[limber oasis]

@spring void they are not even replying. Thats why I came here.

[plain bone]

Faceing problem in TDM mode where i firing at enemy its not firing

[spring void]

@limber oasis it takes time, if they are not replying consider making a new account using third party apps was your mistake if that is all move to #pubg-mobile

[ember basin]

@plain bonesame here

[plain bone]

@ember basin ye its stucking every time when trying to shot them untill didn't get killed

[dull mason]

Bro Tell Me Season 8 Date

[limber oasis]

@spring void I have all my friends in that account. My Facebook was connected. Like I can't even understand that people are being banned for using VPN's/AdBlockers. Like how in the hell people can hack the game using VPN/AdBlocker.

[hasty belfry]

@dull mason there are 3 dots on top of your screen

Click those, then pinned post

[urban dove]

When will tier reset

[spring void]

@limber oasis all third party apps impact the game in the same way, adblocker triggers the anticheat in same way as the other hacks

@urban dove check the pinned messages from the three dots at top of your screen, they reset when new rating season starts

[full berry]

Who is @hasty belfry?

[random summit]

So I have a question
So I got a new Samsung Galaxy s10 and my phone supports dolby atmos does pubg mobile support dolby atamos

[hasty belfry]

A random player

[spring void]

@random summit i believe it does

[dull mason]

Can I Use VPN Tricks For Collecting Reward Only

[night cloak]

No, using a vpn can get you banned

[dull mason]

No I can't play a match but using reward collect only

[night cloak]

And why would you even ask that on the support page? You’re basically admitting to trying to get the daily rewards before anyone else

[dull mason]

I can't more use vpn ok bro

will he now banned me tell me bro

From discord

[night cloak]

So next season the ace and conq titles will be permanent? Atleast that's what i'm reading in that beta news

[worldly plume]

when does the tire reset and new season starts?

[open hare]

Our next day 6:00 am....Season come

[night cloak]

It has been confirmed by a TGB developer, as well as in the past by a PUBG MOBILE operations team member, that VPN usage does not cause suspensions of any sort. However, using a VPN can convince the anti-cheat that you're playing on a shared/sold account (it detects you playing from several different countries), which would also violate the ToS, so we strongly do not recommend using a VPN service, @dull mason.

Possibly, @night cloak. Not everything carries over from the beta.

[storm flume]

Please read this channel's pinned messages for further information, @worldly plume:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

My I'd got ban for no reason as I am legit player pls help me it's my main and very progressed 4 season 100 rp outfits pls help me @night cloak

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything, @night cloak.

[jovial jungle]

#questions please help me I purchased redeem code and redeemed it but I didn't receive my reward @night cloak @night cloak please help

[night cloak]

Please contact customer service with the necessary documents, @jovial jungle.

I did got banned aswell on the kr version because i used vpn and it got considered as a third party app, which i still consider it dumb up to this day, i guess i can gift the acc to my future kid in 10 years

[remote socket]

Why it's not showing when u knock a guy by headshot just like pc version

[maiden trout]

@night cloak vpns are bannable, if you look into your settings it will show you your region, I'm guessing if it detects alot of movement in a week that shouldnt have been done it auto bans

@remote socket because it's a little glitchy on headshots, you may have thought you hit a Headshot but it was probably a body/neck shot

[rare scaffold]

Yes, also, to see where the bullet is falling in a Bolt Action Sniper Rifle, hold the fire button after firing, it will not load another bullet in the gun until you will release the fire button

[storm flume]

Hello, @celest portal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[remote socket]

@maiden trout i mean when u knock a guy with actual headshot and u see the red mark why it just not says u knocked him with headshot

[rare scaffold]

Oh, that, sounds like a glitch to me, does it happens to you Everytime?

[celest portal]

Awesome pubg. I quit pubg. This game has to much hacker.. 👍🙂 It's not bug they hack wall 🙂

[storm flume]

Hello, @celest portal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[maiden trout]

@celest portal asia is known to have hackers, it's something that is trying to be fixed, it will take a while, every game has hackers, also the game is free it's not like you are paying to play it

[remote socket]

@rare scaffold me?

[rare scaffold]

Yah @remote socket

[celest portal]

@maiden trout only in asia We get 90 to 150 ping.. Other every server 300 up ping always

[atomic wagon]

Any news when new update gonna come?

[maiden trout]

First all servers have ping problems from time to time, asia has tons of players online usually so of course there will be lag, next season move over to the middle east server they made that server to help distribute players and make it less laggy

[storm flume]

Please read this channel's pinned messages for further information, @atomic wagon:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[magic otter]

When is season 8 dropping!

[storm flume]

Please read this channel's pinned messages for further information, @magic otter:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[rare scaffold]

If you are in Asia then it is obvious that you are going to have high ping in other region like EU or NA

@celest portal if I am not wrong then you are from Asia, also, ping is the time taken by a data packet to reach to server from client, the longer the distance between client and servers, the higher the ping will be, the only thing you can do to improve ping is to get a good internet connection which may not make any difference sometime or shift near to the server i.e. changing the city most probably

[bold siren]

Please do not beg for any in-game items, @night cloak.

[fresh canyon]

Issue with ranking

[maiden trout]

It was fixed check #news @fresh canyon

[maiden trout]

Play another match and it will return to normal @willow carbon

[raven zealot]

When new update will come

[night cloak]

Hello

Hi

PUBG mobile 0.13.5 update when coming

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[unreal summit]

Wtf -135

[night cloak]

Please read #news, @unreal summit.

[sudden mantle]

I want to link my Pubg m. account to my new Gmail I have my old Gmail id Please help !!!

[night cloak]

Scam site Bro @night cloak @night cloak @tidal mist

Clearly.

[sudden mantle]

@night cloak bro help I want to link my Pubg m. account to my new Gmail I have my old Gmail id Please help !!!

[dim hollow]

Have u connected a google play account @sudden mantle

[blazing saddle]

@sudden mantle you cannot unlink social media accounts once you have connected them. Contact ingame customer support regarding more information.

[sick star]

@maiden trout same happened to me I lost 14 points and I Played another match but it didn't return to normal

[night cloak]

The announcement meant that the points system is back to normal.

[uncut badge]

Guy's 0.13.5 ka update kab aaa rha hai?
Kisi ko pata hai kyA?☹️

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[night cloak]

is this a permanent ban?

[pale falcon]

That’s not permanent, @night cloak.

[dense ridge]

Only 1 week ban

[supple wasp]

@night cloak not yet its just warning

[dim hollow]

How to contact a pubg authorised person

[worldly plume]

when does the tires be resetes for the new season?

[fallow patio]

Hello I help

[dim hollow]

@blazing saddle how to contact a authorised person

[night cloak]

The only way is through customer service, @dim hollow.

[storm flume]

Please read this channel's pinned messages for further information, @worldly plume:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

How may we be of assistance, @fallow patio?

[fallow patio]

@night cloak there is scammer on server

[night cloak]

Could you provide his/her user ID?

[dim hollow]

I done that many times but they end it without any help

[tropic pilot]

Sheth help me please

[night cloak]

There's nothing we can do about it here either. You'll have to keep sending in tickets.

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @tropic pilot.

[dim hollow]

Is their any other way

[night cloak]

No.

[tropic pilot]

I can't get answers from customer service @night cloak

[brazen geyser]

Guys which time pubg new update is coming?

[night cloak]

The update for 0.13.5, @brazen geyser?

There's nothing we can do about your suspension here either, @tropic pilot. Please move to #chat, thank you.

[brazen geyser]

@night cloak yupe

[night cloak]

@night cloak my frnd account was locked he was leader of clan.bt due to account locked he cant logged in so leader was gone to a unknown person.we dnt even know this guy

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[night cloak]

Please contact customer service for that, @night cloak.

[dim hollow]

@night cloak I delete the game and installed it again I have its files in the location required but still it is downloading

[night cloak]

@fickle ore how can i contact customer service?

[dim hollow]

Ingame @night cloak

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

Clear some space, or use a different Internet connection, @dim hollow.

[uncut badge]

@storm flume do you have any news updates on upcoming pubg 0.13.5 update?

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[night cloak]

Hello , My friends facebbok account was hacked end stole his pubg mobile account , the account was linked only with facebook , now the hacker want s money exchange for the account , we have a lot of proof that was his account. Could someone help me with this problem?

[dim hollow]

Can u give me a right link of the app @night cloak

[halcyon holly]

Where can we give feedback about the game, certain things we think should change?

[night cloak]

You can just download it from the play store, @dim hollow.

[shadow nest]

Pubg have to add feature to send uc to friends

[night cloak]

We are unable to help you with that, @night cloak. Your account is your own responsibility and whatever happens to it is on you.

You can do so through customer service in-game, @halcyon holly.

[uncut badge]

@night cloak yasss! Bro

[worldly plume]

when does the new season starts? and the tires are reseted? please any answer

[storm flume]

Please read this channel's pinned messages for further information, @worldly plume:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

I understand that but it might be a solution , he buy over 1.000€ in game purchases.. it is bad to lose it like this

[dim hollow]

Only apk not full @night cloak

[night cloak]

https://m.apkpure.com/pubg-tencent-1i/com.tencent.ig/amp

Everyone is treated equally regardless, @night cloak.

[uncut badge]

@night cloak update?
Plzz help @night cloak

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[night cloak]

@uncut badge, ^

@blazing saddle did you get reported? If yes, it's not me and sorry for assuming. I didn't mean it at all

So this ia the only game in the world that doesen t help players get back their account? I never thought pubgm is like this. Once we have proof that the account was stolen you need to help us somehow. It is not fair that hacker is now playng from that account. Too bad pubg

[blazing saddle]

@night cloak It was me messing around with your nickname. Should have asked you before doing that. I assure you it wont happen again.

[night cloak]

Your account is your own responsibility. It's common sense. And if you think only this game does so, you're wrong. Almost every game has this so called "policy".

It is my own responsibility agree with you, but you have the account control , you re the only one that can restore it to his owner

Incorrect.

Anyways, discuss this in #chat.

[hushed ravine]

What is the patch notes?

[night cloak]

Can you give me a email that i can discuss this problem?

[blazing saddle]

@night cloak The email has been discontinued. The only way to contact is ingame customer support.

@hushed ravine check #beta-news

[haughty sparrow]

I'm having issues with obtaining points in games yet oddly enough, I can easily lose points. Even if I win, I get less than 27 points (as of recently I get less than 19 for winning or worse single digit points) yet if I personally die before there are 15 people left alive I lose up to 48 points. (the most I can clearly remember losing) What do I do?

[night cloak]

I contacted the ingame support , is only a bot that doesen t tell my nothing

[blazing saddle]

@haughty sparrow ranking points depend on your number of kills and survival ratings.
If you have less kills and get in top 10 you may get lesser points than when you have like 10-15 kills and u survive till top 15.

@night cloak We cannot help you any further then.

[haughty sparrow]

I know that but even if I get several kills, I still get a negative kill rating or a negative rating factored in. Thus capping my points. I know people who have won games with one kill and get 20+ points.

[violet willow]

Need quick support kindly help me out.
We r registered for pubg mobile india tour and i have heard that we can't add that special character in our name
So is that true
If yes then what should we do as we r registered and we didn't knew that this could be applicable here too?

[night cloak]

Unfortunatly we do not manage PMIT event. So you will need to ask in Pubgm india server from the #481199117381533716 @violet willow.

It's not official @compact raven.

[violet willow]

Indian server isn't active

[night cloak]

@night cloak read the announcement @ #news

Hi geys

@night cloak what do you need help with?

@tall ridge go to #media

[tall ridge]

@night cloakthx <3

[velvet jolt]

i feel sorry for whole pubg mobile dev teams ! crew challenge team name TURKIYE rage hacking and yet they roam and get 57 kills each round and devs do nothing ! just leech more money dont support players keep supporting cheaters

my first time playing crew challenge over 4 seasons i started this gamd and i thought crew challenge is safest place for legit players to fight against each other but i was wrong this game is filled with cheaters and devs dont bother looking at stat of team that is wining rounds

6 rounds 337 kills while each round starts with max 70 players ! this team is ranked #2 in crew challenge and they still not banned ! great work devs such a strong envoirment you built for players to enjoy challenging

[night cloak]

Hello pubg staff
First I hope every body doing well
I would to inform you that my account been banned lately my ID IS HAWAIIFIVE1 THE number 549850289 and the reason I got ban because of my friend played with my account and he used controller so please if you could help to get my account back because I playing since season 2 so I’m pegging you guys to help me and remove the ban and I promise that will never happened again
Best regards
HAWAIIFIVE1

@night cloak here no one can unban your account. You have to contact Customer Support. 😔 Or Use the "File Claim" option.

[meager moss]

u might have to contact pubg mobile themselves not the discord/pubg staff

[night cloak]

can you please tell me why my account has lock?my emulator is updadet latest version.

[humble meteor]

So we lost almost 400 points on a few games and no compensation is given? @mod

[night cloak]

Is the ranking bug completely gone now? IM playing in Europe server. I havent played anything today Because of that bug.

[storm flume]

Hello, @night cloak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[bold siren]

It should be fixed now, @night cloak. Check #news for further information.

[worldly plume]

guys when does the RP opens?

[storm flume]

Please read this channel's pinned messages for further information, @worldly plume:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[hallow yoke]

Why Tencent approved Premium hackers?

[night cloak]

@bold siren have checked it already But still scared to play. Hope so.

[somber beacon]

How he have rp ,rp is lock and he have rp 1

[regal obsidian]

When will you ban all the hackers there are too much hacker team in crew

Sizan its a bug

[storm flume]

Hello, @somber beacon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

Hello, @regal obsidian!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[lime coral]

@pale falcon the problem isn't solved i want my points back

[willow cloud]

@lime coralri8

[night cloak]

?

[lime coral]

They didn't compensate too

[bold siren]

Report the cheaters in-game, @regal obsidian.

[lime coral]

@lime juniper please

[regal obsidian]

@bold siren we always report but nothing happens this game is so bad because of hackers they buys vip hacks with a noban but your system cant do anthing your system says in crew rules if someone cheats they will got banned and cant play crew but hackers are 1st you dont do anyrhing

[bold siren]

I understand your frustration, @regal obsidian. But we are just volunteers here and we cannot do anything about it. They will eventually get a suspension.

[regal obsidian]

I think this is worth banning system.

[tropic pilot]

my friend was found to be cheating when i played in team match, but I didn't know it and im banned, and my levels solo duo and squad also reset. if i knew i wouldn't play with him, i dont want to lose my work, tiers and point. Please help me in unbannig and i would be glad if you help

My account id=5296295770

[lime coral]

@bold siren the suggestion from mine block the ip of the suspect

[regal obsidian]

@tropic pilot they just help hackers to buy vip hacks and poop in the game.clap

[swift linden]

Hey did anyone got there points back ?
I heard it's been fixed

[bold siren]

As I said, we are just volunteers here and we cannot do anything about it, @lime coral.

[humble meteor]

Will we get any compensation for all those hard earned points lost?

[bold siren]

I suggest you to contact the Customer Service and file the claim, @tropic pilot.

It should be fixed now, @swift linden.

[swift linden]

It's fixed according to the post but haven't seen any return of lost point's

[lime coral]

@bold siren it isn't fixed yet need points back or compensate it

[tropic pilot]

I can't get answers from customer service @bold siren

[teal cradle]

guys i just redeemed 10 medals for 100rp card but the card isnt in my inventory

[swift linden]

Don't ask for compensation or pubg will sent us 1888 bp in return for points

[proud oasis]

So by 12am tonight the new season should be out because people say it’s the 16th

[vital sluice]

The season has ended, @teal cradle. You will not be able to use it.

[storm flume]

Please read this channel's pinned messages for further information, @proud oasis:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[vital sluice]

We unfortunately can not help you more than the customer service in-game, @tropic pilot. Sorry .

[lime coral]

@vital sluice please help us need points back

[vital sluice]

We manage the discord server, @lime coral. Can not give you your points back ourselves. Kindly contact the customer service in-game with your issue detailed.

[proud oasis]

Oh shoot 2am tomorrow so by 10am when I normally wake up I’ll have the update tomorrow?

[lime coral]

@vital sluice only bot is talking and you know how much the bot understands

[vital sluice]

As I already stated, the bot is your hope here @lime coral. Try contacting them multiple times untill a human gets in touch with you.

[fallen nova]

is the 0.13.5 gonna update the autoban thingy?

[lime coral]

I know no future of this game because of no support , full glitches , hackers are king

[tropic pilot]

I can't get answers from customer service why ? @vital sluice

[teal cradle]

@vital sluicei thought i would use it in season 8

[vital sluice]

Cause they receive several tickets at all times, @tropic pilot. It will take time for them to respond. You will get your answers if you try it plenty of times. If they don't ever reply,you should consider starting a new account.

Season 8 isn't here yet , @teal cradle. So yeah .. it can't be used for now.

[fathom marsh]

Is there anyway to get old emotes ?

[tropic pilot]

I solo tier conqueror hack team friend why deleted solo tier point @vital sluice

[hybrid valve]

@vital sluice there is a scam going on

[vital sluice]

I have already answered you, @tropic pilot. Wait for your ban to be over or contact the customer service with your concern.

It doesn't even say pubgm, @hybrid valve. 🤔

[tropic pilot]

I can't get answers from customer service understand ? End season 0 point wtf ?@vital sluice

[hybrid valve]

@vital sluice but people are getting mad about this and some people's account got hacked

[bold ocean]

Free Advice: If Your Teammates Are Hackers, Kill Them Its Not Worth If To Get Banned For A Free Win

[bold ocean]

@tropic pilot ohh snap, how do you get your account banned for teaming up with hackers if you only play solo's

[vital sluice]

[teal cradle]

guys i lost a match with 5 kills and i got -83 wtf????

[vital sluice]

It was supposed to be fixed, @teal cradle. #news . Are you still facing it?

[teal cradle]

yes i got -83 and i had 5kills

[kind drift]

and when did u die?

[vital sluice]

Could you get a screenshot?

[night cloak]

Too much Ping in Bangladesh 🇧🇩 in PUBG GAME.. Ihate this game because of this ping issu\

[tropic pilot]

I did not understand @bold ocean bad problem

[vital sluice]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything.

Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken. Consider yourselves warned, @tropic pilot.

[barren prism]

@pro plays#6081 I know? I was reporting

[teal cradle]

@vital sluice

[proud oasis]

LOL

[tough thicket]

Hello, what to do if I have flashed the phone, and forgot the username and password from Google?

[vital sluice]

Can you try playing another game now and see if it's still the same and let me know, @teal cradle.

[teal cradle]

@vital sluicei played this match like 10mins ago

[night cloak]

How the scoring system work? I mean point count system

[gritty glade]

Can u ols help

ASIA DUO NO-1 RANKING CONQUEROR IS live with hack Tencent are sleeping

[daring pine]

I played two matches but didnt get any points

[fathom marsh]

its the end of the season why people are ranking right now ?

[compact bone]

Is this real or fake

[silver goblet]

yamrajYT is hacker

[storm flume]

Hello, @gritty glade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[daring pine]

wtf...

-67 you actually kidding me pubg 🙄

[bold siren]

Kindly read #news, @daring pine.

[daring pine]

@bold siren but the game was 5 minutes ago

[fair aurora]

south America server takes so much time to get matched in solo.. what should i do now? can anyone tell me..

i just got -70... you can get big + in next game... @daring pine

[opal panther]

Ummmmmm?
What??
Wtf?
Wtf is that??
Pubg whats your problem?
And no i dont have the update

[meager moss]

how 200 points? explain pubg

[alpine galleon]

Great!! @meager moss

[open sand]

Its a bug, some players got -123 something even if they get a win, i think they fixed it, not sure though

[storm flume]

Read #news, @open sand.

[verbal gale]

What to do if I go through the Indian VPN and I do not have india bonus challenge

[south lynx]

@verbal galeWhere do you live?

[verbal gale]

I'm from Ukraine

[south lynx]

@verbal galeI will not recommend playing matches using VPN.Use of third party apps will cause ban ,bugs and high ping problems.I hope you understand.

[verbal gale]

it was still working yesterday

[south lynx]

@verbal gale It's against terms and conditions of tencent games.If you violate them ,it can lead to permanent ban of your account.

[night cloak]

Is there any way to get that switch thing in training to change from TPP or FPP?

[lucid token]

Cheater

[night cloak]

@night cloak unfortunately there is no option to do this

[lucid token]

I stoped playing Erangel map because of cheater

[night cloak]

How was he cheating? He was shooting, and obviously the gun shot sound didn’t play

[lucid token]

He have silenced m416 and no recoil

[night cloak]

When you’re spectating, it looks like they have no recoil, and an M4 with a silencer isn’t cheating, it’s an in game feature
You shouldn’t even be reporting this here anyways, there’s an option in game to, and you can also report them through the “customer support” button in settings

[lucid token]

Let me send you another video where can you see type of cheating

[south lynx]

Please don't chat here

This channel is specifically made for providing support.And sorry we can't report players here.Use report or customer service in the game.

[lucid token]

Customer service didn’t answering.

[south lynx]

@lucid tokenIt usually takes time .Be patient

[lucid token]

You sad it takes time , That takes month to answer me

[south lynx]

@lucid tokenPlease try to understand we can't report or ban players on discord and I couldn't understand what were you trying to say

[lucid token]

Yes but game are falling in water because of cheaters

[south lynx]

The developers are trying to implement more strict anti cheat in the next update

[drifting lark]

I experienced 2 weird things: some car skins don't always work and sometimes emotes with sound use male voice for the female character. Are these known bugs?

[warped robin]

Hi, I was in the game while someone else tried to log in to my account as a result of what I ate ban. What should I do?

[south lynx]

@warped robinHave you shared your account with anyone

[warped robin]

No, as a result of my research, my account is connected to my account via twitter by trying to capture my account while I tried to log in

[lucid token]

Can I disable slow mode

[willow cloud]

@south lynxBut I think tencent have no idea how to ban pemanent rooted cheates

[south lynx]

@willow cloudThey are working on it

[lucid token]

They can work on it hole 1 year but no results

[willow cloud]

@lucid token No body can stop rooted cheates

[night cloak]

I loss many points and Conqueror now I'm ace

[lucid token]

Exactly that @willow cloud

[warped robin]

help me plase !

[night cloak]

Today not matching im wait till 10 min

[south lynx]

There's a glitch in the game which causes points to increase and decrease abnormally.This will be fixed in the next update.Please be patient

[novel trail]

normally. im play full day.. today... no glitch

i want ask.. please to answer... im not hacking, and if many people report me in game.. will i be banned? cause my friend play solo, 100% no hacking, get banned... im scared 😂

[meager moss]

why is this happening when i try to spend MY MONEY on UC

[fair aurora]

matchmaking takes forever in solo SA .... what should i do?

[reef violet]

Use different server or switch to squad or duo mode of that server. It cant find minimum amount of player to start a solo match thats why its taking time @fair aurora

@meager moss is it happen everytime or happened once ? Have u tried again after 20 min ?

[junior rune]

smoke not working?

[reef violet]

Please explain elaborately @junior rune

[junior rune]

I throw smoke and it leaves my hand/inventory. But the trail or whatever you can the red line blinks alot and the smoke never smokes

[fair aurora]

i tried almost 4h.. even still trying i just need 6 points to get conqueror @reef violet

[reef violet]

@junior rune have u restarted ur game and tried again ?