#questions

1 messages · Page 522 of 1

vagrant palm
#

hadi çıkalım ahmet bunlarla konusulmaz

warped robin
#

Hello Turkey Official Pubg mobile discord officials are not interested in us

onyx cairn
#

@mortal patrol could you help @warped robin ?

warped robin
#

@onyx cairn
all authorities

night cloak
#

yes he is right

vernal rain
#

I get banned for 10 Years when i report player for being cheating !!

warped robin
#

I just ate ban and I don't know why I ate ban.
I asked if Turkey disc Pubg Mobile official support department was what I should do and I just did not get the answer in this case is not more than a few people uncomfortable

#

@onyx cairn

onyx cairn
#

Banned on Discord or Banned ingame? @warped robin

warped robin
#

banned game

onyx cairn
#

It´s neccessary to contact the customer service in that case, unfortunately we´re not able to provide any assistance here. in the ban screen you get 2 options, choose "claim file" (the right option) and state your issue! @warped robin

warped robin
#

No, I'm not asking you for help because I ate the game.

#

Pubg mobile Turkey officials are not interested in us

#

I'm just reporting to you the Turkey authorities

#

Because they don't contact us and help.

onyx cairn
#

talk to me in private, please, this is not the right place for it.

tired fractal
#

Anyone knows if the new season will be delayed by a day again?

onyx cairn
#

wait for the announcements in #news @tired fractal

tired fractal
#

ok

#

Is the conqueror entrance effect for 1 season or permanent?

jovial anchor
#

I believe it is permanent

proud oasis
#

Why TF is being AfK a reportable Thing
Anyone who reports a afk player is a döuchbag
I just met the worst person ever on Reddit who said they report Every Afk player they find

wet wasp
#

Hello all i face a problem again

#

And my time is set correct

#

I need help please

#

???????

#

Any one here

warped robin
#

In Case of ingame bans, it´s, like i said, very important to contact the customer service!

wet wasp
#

@warped robin how to contact thim

night cloak
#

@wet wasp Tap on file claim.

wet wasp
#

No one answer it the answer robot

night cloak
#

@wet wasp Nvm, I didn't read the context. The solution is pinned in this channel.

stone thorn
#

There r 3 games per day now in the crew challenge yes?

hoary gazelle
#

Pubg Mobile thrown ban can get up

wet wasp
#

What?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @wet wasp:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
#

@stone thorn Wasn't it only two?

stone thorn
#

@night cloak i think they changed it after the update now theres total of 18 qualifying matches

night cloak
#

@stone thorn Then it seems we've more choices. 3 sounds nice.

wet wasp
#

So when the season end?

#

I got my account lock for 1 day

night cloak
wet wasp
#

Will i lose my points? I was am Ace 4700 points

#

Now my friend give me a SC of my acc

night cloak
#

@wet wasp Dw, season will start after you get unlocked. And you won't lose any points before the new season starts.

wet wasp
#

So i will get Season 7 Ace hashtag?

#

And how ?? The season will end 14/7

night cloak
#

Even if you lose the tier and go to bronze, you'll get the hashtag. It's for reaching, not staying.
And I'm pretty sure you're mixing up RP season with regular season, @wet wasp.

wet wasp
#

So when the new season start ?

#

Because now in lock account time it seem that i’m Ace with 1200 points

night cloak
#

@wet wasp There's no ETA when the new season start. But it won't start anytime today/tomorrow, be assured.

wet wasp
#

But now i’m not 4700 point

#

Right?

night cloak
#

@wet wasp Maybe that's an Internet error, as I can see "no response from server" on top. Try to use mobile data if you're on WiFi or vice versa and checkout the result.

wet wasp
#

Hmmmm .. it is my friend data .. but the way .. now in lock time i ask you i’m Ace with 4700 or go to bronze 1200 like if the banned accounts

#

This is my question

night cloak
#

@wet wasp Your account wasn't banned. I'm sure you didn't read the message. It is just locked until 15th.

#

Season 7 End FAQ: RP season and regular season are different. The RP season will end on 14th July at 23:59 UTC. And what does it mean? The RP section you find on right-enter of lobby screen will get locked. So, you won't be able to complete any more RP missions and your RP points will reset.

And the regular season will start anytime after* 15th of July. No exact date or time, as of writing this. So, if you're still trying to push, you have two more days. As we don't know when the new season will start after 15th.

Remember, you'll be notified in game when a new season starts, approximately 24 hours prior to new season. So no need to believe in rumours and made up stories, as people will come up with various dates and times during these days. Those dates are just assumption.

tired fractal
#

you will get the season end crates when new season starts right?

night cloak
#

@tired fractal Exactly!

tired fractal
#

k nice

drifting latch
#

Hey guys

night cloak
#

@drifting latch Do you need any help?

drifting latch
#

Sorry i was gonna ask something but I think I've figured it out

night cloak
#

@night cloak ×_×

summer pumice
#

Hey guys 10th of July my Facebook I'd was disabled.. it's almost 4 days ..my pubg I'd was linked with FB ..
Someone using my I'd may be he hack my account.. Because my account outfit every day change and that hacker Kick out my friends from my friend list.server language was charged Bahasa Indonesia .& I'm Indian ..my I'd was online ..here I'm unable to login my pubg I'd because of FB I'd disabled .plz some one help him

daring patio
#

Please redirect this query to Facebook's support team, @summer pumice. We are not able to help with such issues.

twilit abyss
#

Is Using VPN Make You Susceptible To Being Banned?

summer pumice
#

Yup I'm but someone hack my pubg account what I have to do now that I'd was disabled for me only no for hacker' @daring patio

daring patio
#

It has been confirmed by a TGB developer, as well as in the past by a PUBG MOBILE operations team member, that VPN usage does not cause suspensions of any sort, @twilit abyss. However, using a VPN can convince the anti-cheat that you're playing on a shared/sold account (it detects you playing from several different countries), which would also violate the ToS, so we strongly do not recommend using a VPN service.

It is not your PUBG MOBILE account that was hacked, @summer pumice. It is your Facebook account. Please contact Facebook support for further assistance.

twilit abyss
#

@daring patio Thank You

night cloak
#

answer please xd

storm flumeBOT
#

Hello, @night cloak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

noble compass
#

Everytime once in match and lobby my game crashes i died around 30-40 times!

night cloak
#

@noble compass When opening the game try to close the background apps. These will free up RAM and you'll encounter less crashing issues.

noble compass
#

@night cloak i have done this type of things too many times. but, none of these helped.
As of i know there was a survey regarding this issue was taken few weeks ago. but, nothing has been done yet!

night cloak
#

@noble compass What is the device you're using? Are you facing it every time?

noble compass
#

Moto G5S plus is the device.

raven zealot
#

Why season 7 royale pass didnt end yet

night cloak
#

@noble compass Is it the 4GB variant?

#

@raven zealot Because July 14 isn't ended yet.

noble compass
#

@night cloak yes it is 4GB variant

frosty drum
#

I was Got banned due to my motorbike got up in the air by the ridge in PRIMORSK and landed right in to the middle of BARN n wall and got stuck for at least 8-10 sec then got exploded.... RIP me and my teammate.... And then the whole scenario change.... Immideatly i got send to server not responding msgs then theri was a msg to log in again... Then my account has been banned for 2034.... What should i do

night cloak
#

@noble compass Try to find your device group if you're in Facebook or VK. And see what steps others are taking. Also you can look for solution in YouTube. Different devices require different solutions.

cosmic gazelle
#

Anyone to help

frosty drum
#

Anyone

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @frosty drum. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

@cosmic gazelle Mhmm?

cosmic gazelle
night cloak
#

Season 7 will start on 17th July, 2 am UTC.

cosmic gazelle
#

Even the accuracy is broken

#

My AVG damage is also less than it should be..4/5 matches I've 1000 damage

frosty drum
#

@night cloak thnx

night cloak
#

@cosmic gazelle You're calculating it wrong. 123 kills outta 543 = 21.8% of 543.
And 390 kills outta 1786 = 21.8% of 1786.

cosmic gazelle
#

So..less kills is the reason

raven zealot
#

? @night cloak i thought it will end on Morning

cosmic gazelle
#

But what about the Avg Damage? @night cloak

raven zealot
#

What about the royale pass when it will start?

night cloak
#

It's not how much kills, it's the percentage, @cosmic gazelle.

#

@raven zealot 17th, 2 am UTC.

raven zealot
#

Omg ok

cosmic gazelle
#

Ok.. people including me are not getting ranked in region..that bug is there since season 5 for me.
Any solution yet?

daring patio
#

Not as of now.

night cloak
#

This is actually not a bug. This is a restriction. Changing of flags triggers it, @cosmic gazelle.

cosmic gazelle
#

@daring patio don't you think,since Season 5 I've been facing this this..ya I changed my flag once then only it happened..but then it should be solved now right?it's Season 8 almost @night cloak

night cloak
#

@cosmic gazelle It won't be solved.

somber beacon
#

Hello

night cloak
#

@somber beacon Aloha! How can I help you?

somber beacon
#

Can we use wegame for pubg

night cloak
#

Yes.

cosmic gazelle
#

@night cloak so it means I wont get ranked now? Even my friends can't see my name in their region- friends section

somber beacon
#

Thanks you

night cloak
#

@cosmic gazelle For now, nope. Until the trust & security team plans to remove the restriction, which is unlikely gonna happen.

cosmic gazelle
#

@night cloak but this is Pubg's lookout not our..they have a Flag card for 180 uc for a reason to change our flag, I did and then this happened.
Try to send them this query no

#

I wanted squad wins title but sadly cause of this I can't get it

night cloak
#

@cosmic gazelle Unfortunately, how it is. As I've mentioned, it is not a bug, there's no reason to send a query.

cosmic gazelle
#

@night cloak so you want to say,I'm not getting ranked now, it's my fault?

night cloak
#

But you can contact customer support if you don't accept the changes, @cosmic gazelle. For now, please move to #chat. Both of us are repeating this.

cosmic gazelle
#

@night cloak the system is broke now..there's no way to contact..before we could write down the issue but now we have to choose from the options out there and there's no such option related to my issue

#

Anyways thankyou

prisma tangle
#

I have a question

#

Since sometime my jinxed achievment is stuck at 28/30

#

I opened like 15-20 cratesand still no progress counts towards jinx

#

How do i get it 30/30?

daring patio
#

Please provide a screenshot, @prisma tangle.

prisma tangle
scenic oasis
#

Hello friends can any how help me in unbanning my pubg account. Some one has hacked it and he was logging in from someother location so my account is banned for 10 years can please any one help me in getting my account back.

prisma tangle
#

It does not get banned for changing location at all, i play on different vpns like usa,thailand , you or someone has used hacks on your account and got detectd so you account is banned,you are not getting it back

night cloak
#

Hello!

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything, @scenic oasis.

#

It says "30 in a row", @prisma tangle. Not adding up to 30.

blazing saddle
#

@prisma tangle Hey! VPN usage is not recommended at all. For further info check the pinned message in this channel.

prisma tangle
#

Means progress only counts if i dont get legendary in 30 straight openings!

blazing saddle
#

@prisma tangle yes.. 30 crates opening costing 120 UC or more in a row and not a single legendary item.

prisma tangle
#

Does using coupons also counts towards progress?

blazing saddle
#

@prisma tangle UC Purchase only

prisma tangle
#

Alright that is why

night cloak
#

Season 8 will start on 17th, at 2 AM UTC.

night cloak
#

How do I complete the mission land 1500m away from my parachute location?

blazing saddle
#

@night cloak Best way is to mark a location 1500m+ away from the plane when it is at a right angle.
Then after you jump swipe up so you can see the player from the bottom most camera view. This will give the lowest speed and will take you to the longest possible distance.
After your parachute opens glide it instead of swiping the toggle ahead. Keep the gliding speed below 35 m/s and try to reach the marker which you placed.

night cloak
#

So when i parachute I let go of the d pad?

shrewd ether
#

I am 10 away from jinxed 2 and got a legendary item so I shud start it all way from 1?

blazing saddle
#

@shrewd ether If it says in a row , Yes.

shrewd ether
#

😶

blazing saddle
#

@night cloak don't let go. Just keep swiping up slightly.. maintain constant speed between 25-35

#

@night cloak or if you are not able to do it just ask a friend who is good at landings, they'll help you out

mossy sundial
storm flumeBOT
#

Hello, @mossy sundial!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

clear monolith
#

Where is the patch notes of new version

rare scaffold
left isle
#

Look i removed the team info icon away from my firing buttons but still whenni go in a match it comes back over my firing buttons.. Tried switching layouts but with same results.. Helllllp

#

@rare scaffold

rare scaffold
#

Same thing in classic match too?

left isle
#

Yes

jagged ledge
#

In 1st time purchase of prime plus I can't get discount

rare scaffold
#

Hmm, I am an Emulator supporter, I am sorry but I don't know much about in-game things, but I assure you that someone will help you as soon as possible but please be patient @left isle😭

vital sluice
#

It only happens in tdm I believe, @left isle. It's a bug supposed to be fixed in the next update according to #beta-news . "Other improvements"

left isle
#

Happening in classic too randomly

#

But thank u @vital sluice @rare scaffold

vital sluice
#

Try using a different layout or let's just wait for the next update.

rare scaffold
#

👌

left isle
#

Yeah will not play the global version till next update.. Korean version working fine

limber wind
#

Are there any crew challenge matches today? -Asia(India)

vital sluice
#

You can check this in Crew>Crew challenge . If you have matches today, they will show you the timings that you participate in, @limber wind.

blazing saddle
#

@jagged ledge The 1st purchase discount offer ended on 11th July.

jagged ledge
#

Any chances of discount offers in prime plus in future

blazing saddle
#

@jagged ledge No information regarding that.

jagged ledge
#

Ok sad news for me😥

junior rune
#

does the season end at 9pm today for EST?

#

yes?

blazing saddle
#

oops nvm.
@junior rune Just check pinned messages for dates regarding season end.

junior rune
#

alright good I can still push later today

whole lava
night cloak
#

@whole lava What is the problem?

#

What are shoutouts in tdm?

cobalt nexus
#

Is there a fix for tdm squad list bar reposition or not? I have been waiting for weeks now... will there be a fix??

whole lava
#

For Example: When my friend open my account from other country to purchase some outfit for me and this outfit it's not available in Sweden "my country"
So the problem is this outfit in the other country it's not available because of my selected country..
I hope you got the point of what i mean exactly
@night cloak

night cloak
#

I opened 10 premium crates but didn't got my guaranteed legendary item.

#

@whole lava Country lock prevent you from buying stuff that is not available in your country. It's a new feature. It's not a BUG.🙂

spring dock
night cloak
#

@night cloak you have to win a match while your enemy team have less than 20 kill. Like: 40vs20

whole lava
#

@night cloak Okay but i have another account and it's not locked with any country so this's not fair to lock som accounts and some it's open like before!!

night cloak
#

I opened 10 premium crates but didn't got my guaranteed legendary item. I did got a legendary item but that was from classic crate. Please help

#

@night cloak have you got any myth item?

whole lava
#

@night cloak Can you please just tell me why some accounts it's locked and some accounts it's open without selected country!! ?
Thanks for supporting

night cloak
#

@whole lava country lock will automatically assign a region according to your IP location. Until you change it manually, it will remain same. That means, if you have an account, and you use it from Sweden, your country lock location will be Sweden. But, if your friend login to your account from another country, still the country lovk location will be the same.

stoic mesa
#

There is a guy named PUBGACEKILLER and hes removed my friends account twice and threatened to DDos him also

tardy mortar
#

@spring dock ,check your net connection

stoic mesa
#

@neon patio can you please look into it. Hes done it to 3 others also

gaunt ember
#

@vital sluice

dim hollow
#

I have seen an app ad name flash dog for pubg is that safe

daring patio
#

No, @dim hollow.

dim hollow
#

K

#

So I should not use it

gaunt ember
tardy mortar
#

It's another gfx tool so same things apply to it @dim hollow

stoic mesa
#

@night cloak can you guys look into what i posted above please

night cloak
#

Please contact customer service in game. We can not help you with that @stoic mesa.

stoic mesa
#

How would i do that

night cloak
#

@night cloak thanks

#

For the pacifist title is there any tier requirements?

strong yoke
#

@night cloakpaltinum tier

nimble rampart
#

Can someone tell me why the number 0 is banned in pubgm
My name contains it and now everytime i wanna make a room i have to change its name and none can find me through search becouse of it
What can i do?

spring void
#

@nimble rampart you can contact customer service and ask them to change it as no one here has such powers

night cloak
#

Will be repeated event M416 - Glacier?

#

@night cloak Same event won't come twice but the weapon Glacier might go on sale. Keep an eye on store and crates.

#

I have tried more than $ 1000

#

I did not get it

#

People get it with one box and people who spend a lot do not get it

#

@night cloak That is weird. If the odds are 0.5%, you should be able to get it within 475$. Do report in game.

#

@night cloak where is error?

#

@night cloak You can private message her if you've needed something. Or can mention in #discord.

#

@night cloak don't know why but I'm unable to tag him can u give me his tag?

nimble rampart
#

@night cloak how fo i fill a form its read only

night cloak
#

Support within the game never answers and we can not talk to anyone Is this a company?

#

@nimble rampart Tap on the pinned message.

#

@night cloak Her tag is Error 403#4903.

#

@Error 403#4903

#

See I'm unable to tag!

#

@night cloak You can, but they don't have any direct communication system other than customers support. You can tweet them. I find it more useful.

#

@night cloak May I know why do you need her?

#

@night cloak cause have some queries with him related to last dates system!

gaunt ember
#

I cancelled prime membership but I still get 5 uc why

night cloak
#

I will try with I think they will not respond

#

@night cloak Can you elaborate in #discord? I'm sure she will look into it once she's free.

#

@night cloak they take 1 or 2 days to respond be patience!

gaunt ember
#

@night cloak can you help me

night cloak
#

@gaunt ember You'll still be able to get it until the renew date. Look for the renew date in subscription section of your Play Store/App store.

gaunt ember
#

Prime membership is end yesterday

night cloak
#

@night cloak why u deleted my msg?

mortal patrol
#

@night cloak i said bug

night cloak
#

@night cloak I spoke more than a month ago

gaunt ember
mortal patrol
#

İts true

night cloak
#

@mortal patrol Please preview the message sent by Dyno.

#

@night cloak?? Why u deleted my msg any reason?

#

@gaunt ember Google Play has 3 days grace period system. It will be cancelled after 3 days.

mortal patrol
#

Thank you @night cloak

gaunt ember
#

@night cloak but 3 day I get 5uc .

night cloak
#

@night cloak but why?

#

@gaunt ember Yes.

gaunt ember
#

Free😒 lol

night cloak
#

@night cloak If you need support related to the game, use this channel to ask.

gaunt ember
#

but pubg ban my store ?

night cloak
#

@night cloak yes I have queries regarding in game just waiting for error to come!

#

@gaunt ember It's a grace period provided by other subscription service too, if you wish to renew in between.

lime juniper
#

What is wrong?

night cloak
#

@night cloak Error is here.

gaunt ember
#

😒 🤔 why

night cloak
#

@gaunt ember I think it was answered. Please move to #chat.

#

@lime juniper you know nah that u told me that as the prime plus membership discounted end date has be written on 11july, so we should assume that it will end on10 july at 23:59:00GMT, so tell me why royal pass didn't ended till now cause, it's also written the same that it will end on 14july so it should be ended on 13 july 23:59:59GMT! SO TELL ME WHY IT DIDN'T END?

#

Both of them doesn't have any specific date so tell me why?

lime juniper
#

I do not know what they did with the discount deadline, but you could ask one of the new community managers on Monday. They will be visible at the top of the online list with yellow usernames (and one with a green online status). Maybe they can provide better answers.

night cloak
#

@lime juniper should I tag them right now here?

lime juniper
#

No. Wait until they appear.

night cloak
#

But I can tag him nah once they came on?

uncut ivy
#

The achievement “The commando path 1” and “Commando” accomplished, won, and won the match in solo on the level of platinum without a helmet, armor and backpack. Achievement is not counted.@lime juniper

lime juniper
#

Yes, you can mention the ones with green online status.

night cloak
#

@lime juniper agh can u tell me one of the name to whom i should tag? Or anyone with yellow username?

lime juniper
#

Tencent_Aeolus#4014.

night cloak
#

@lime juniper 👌 thanks

storm flumeBOT
#

dynoSuccess TheShield#0517 was banned, No reason given.

night cloak
#

lol

#

My friend sucks at pubg mobile. Can you offer him support?

uncut ivy
#

@lime juniper Will you help me?

lime juniper
#

I would have if I knew the answer. Perhaps someone else can assist.

mortal patrol
#

@night cloakIf I remember correctly, it was 5:00pm when season 6 ended.

night cloak
#

Nope u are not correct!

mortal patrol
#

Ok

night cloak
#

@lime juniper 😓 ahh u mean tomorrow, mmm it's k!

#

@lime juniper Hey Error

#

I am getting ping in excess of 300 while playing India challenge

#

Any help regarding this would be appreciated

pale falcon
#

We don’t offer that kind of support here, @night cloak.

night cloak
#

Dammit

upper wind
#

@pale falcon are yall going fix the bugs and lags for android ?

tidal mist
#

Report those bugs

pale falcon
#

That’s not our responsibility, @upper wind.

upper wind
#

Ight

pale falcon
#

You’ll have to submit the form.

tidal mist
#

Saying Fix your game here in 3 words does nothing,we don't have magical powers to extract your issue from your mind.

storm flumeBOT
#

Hello, !

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

tidal mist
#

there you go

upper wind
#

Ight thanks

tidal mist
#

@night cloak It's your connection

upper wind
#

Do yall know when update Going release I'm just asking I'm not in hurry lol ?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @upper wind:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
upper wind
#

Ooh sweet

#

On the 17 ight

#

Where can I see what's new in pubg for new season???

#

@pale falcon

pale falcon
#

You’ll have to look up the leaks, @upper wind.

upper wind
#

Okay

night cloak
#

@tidal mist Pretty sure it's not my connection

#

Would love to get response other than that it's my connection

#

Everyone else gets around the same ping

#

I get free prime plus pass every month 😂👍🏼

#

thanks tencent :)

honest helm
#

Hi When will the optimization come to the Samsung Galaxy M20?

dense ridge
#

Did they promise any optimisation? @honest helm

honest helm
#

how so

#

looking at google translation sentences may be slightly different from it.

dense ridge
#

What kind of optimizing you're talking about?

night cloak
#

We do not know, @honest helm.

frosty steppe
#

Is there anyone who is a very good pubg mobile player is willing to play quad RolePlay

honest helm
#

The graphics are also an optimization. Fps is the highest part of me I want it to be upgraded

#

thanks anyway

deft fog
#

Season 8 coming date

blazing saddle
#

@frosty steppe go to lfg channels. This is not the intended channel.

storm flumeBOT
#

Please read this channel's pinned messages for further information, :

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
blazing saddle
#

@deft fog ^

deft fog
#

What ? @blazing saddle

uncut ivy
#

@blazing saddle The achievement “The commando path 1” and “Commando” accomplished, won, and won the match in solo on the level of platinum without a helmet, armor and backpack. Achievement is not counted

blazing saddle
#

@night cloak The India bonus challenge has NA servers. Hence high ping.

night cloak
#

Did they change it recently?

#

I remember playing it on 40 ping

blazing saddle
#

@uncut ivy If you have met all the requirements of the achivement and still did noy get counted, it must be a bug and I suggest you submit it in #555492558428700682

#

@night cloak That is the only information I have about the issue.

night cloak
#

And why would they use the NA servers for India challenge?

blazing saddle
#

@deft fog Check what the bot said to find out the answer to the question you asked.

#

@night cloak Take further questions to customer support.

mortal verge
#

is gfx tool is safe for pubg mobile to fix lags and graphics?

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

mortal verge
#

thank you

olive wadi
#

when pubg mobile will update the window pane?

blazing saddle
#

@olive wadi Keep an eye on #news for upcoming update patch notes.
The patch notes are there in #beta-news too.

compact cradle
#

Can a pubg korean guy play custom rooms make by pubg global players?

night cloak
#

@compact cradleyes

compact cradle
#

Ok ty

olive wadi
#

thank u

marble temple
#

Bro I once connected my device with a host vpn and opened my main account and got banned for 10 years. Is there any way of getting it back other than waiting? I don't care even if they reset everything in my account, skins, RP, BP, UC everything. I just need that facebook account. So is it possible or my account's gone for 10 years?

#

Got banned for violation of game

night cloak
#

@marble temple what do you mean by host VPN?

pale falcon
#

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into, @marble temple.

#

You’ll have to press the file claim option in the bottom corner of the account suspension dialog box.

marble temple
#

Then?

dense ridge
#

Then wait

pale falcon
#

You probably won’t get it back, @marble temple. You violated their rules.

marble temple
#

😂

#

Is it possible, that I could unlink that pubg id from the fb account it was linked with? And then make a new account with the same fb account?

pale falcon
#

You can’t unlink accounts, @marble temple.

#

Accounts can’t be unlinked. Please note that this action is not reversible.

night cloak
#

@marble temple but you can delete your pubgm account.

marble temple
#

How?

#

What if I delete that pubg account and make a new account with the same fb account it was linked before.

#

Will it work?

pale falcon
#

He can’t deleted it if he is banned, @night cloak. Also, please avoid interfering when staff are available.

dense ridge
#

@pale falcon can he log in with new account?

pale falcon
#

Please stop spamming this channel with emojis, @marble temple.

marble temple
#

Please tell me the process of deleting a banned account.

pale falcon
#

You can’t, @marble temple.

marble temple
#

Alright, I'll look for a script 😂

tame terrace
#

i think its possible for you to unlink facebook account

pale falcon
#

That’s not possible when you’re banned, @tame terrace.

vagrant onyx
#

@tame terrace not possible to unlink

tame terrace
#

you could go to facebook and unlink it?

pale falcon
#

You can’t do that, @tame terrace.

marble temple
#

Yeah i tried that,not working

broken sierra
#

Useless mumbo jumbo

red moss
#

What does KRJP fully mean

broken sierra
#

Korea-japan

red moss
#

Ohhhh..

crystal sorrel
#

Korea & Japan

broken sierra
#

K-pop,J-pop

red moss
#

Does night time occur randomly?

broken sierra
#

Yeah, Dumbledore turn on and off the light switches whenever he feels like it

red moss
#

😂 alrighty

#

How come i can't send a pic to pubg-m chat
It says missing permission

night cloak
#

Hello

#

game is lagging and sticks problem , smoothness and graphik not good problem 3GB RAM in vivo Y71 handset.

#

How do I disconnect a Facebook account from PUBGM? I don't know his password to that account anymore. I'm connected to the Twitter rn.

#

There's an option for logout

pale falcon
#

You can’t unlink accounts, @night cloak.

night cloak
#

And then you can login with Twitter

#

You can, there are some tutorials on yt. @pale falcon

#

Im connected with Facebook add Twitter on the same account @night cloak

wispy matrix
#

@pale falcon hi, can you help me?

#

When is the update?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @wispy matrix:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
wispy matrix
#

No update? 😮

dense ridge
#

No update pubgm_kappa

wispy matrix
#

😓 okay thanks @dense ridge

livid blaze
#

😂 @wispy matrix

spring void
#

@red moss grant storage acces to discord when you click on grant permission it should pop up and please use #discord

#

@night cloak you can use both at same time but cant unlink them again, whichs means you cant connect a newer account to the same facebook id

blazing saddle
#

@night cloak contact the customer support to unlink social media accounts, but it requires a very serious problem for them to respond. If you go to them with small issues like I forgot my password etc, they wont respond.

night cloak
#

When does Season 7 end?

#

Read pinned message for Season 7 info, @night cloak.

fresh canyon
#

Need some hepl

#

I do 4600 points in duo but it show 3900

night cloak
#

what that means?

fresh canyon
#

What i have to do now??

muted bone
#

I bought a UAZ skin

#

But it never shows when I enter the vehicle I need help with this

latent matrix
#

Did you equip it? @muted bone

fair yew
#

Why don't your anti cheat measures ever work?

violet kraken
#

Hii

night cloak
#

@night cloak The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and is designed to: Harmonize data privacy laws across Europe, Protect and empower all EU citizens data privacy. You risk losing the protection of the GDPR if your personal data is transferred outside of the EEA.

#

@fresh canyon It is bugged right now. Sadly, there's no benefit if you're pushing for conqueror this season.

fresh canyon
#

Okk I wasted my 20 days for that

night cloak
#

RIP.

fresh canyon
#

Its superb

#

Because pubg is busy in making money they do not want to help anyone

night cloak
#

@muted bone So, there are 4 different portable closets in the game. And you can equip the skin only on a single closet at once. So, toggle between each portable closets and find out.

muted bone
#

Bro

#

I havee only 2 I swear I tried on both it doesn't show up

crude breach
#

Hi I didn't use the cheat. I can't reach the game now because I am blocked by the pubg game. I want to reopened the my pubg account
Nick: 『Oxeanos』ツ
Id:511619118

night cloak
#

@muted bone ..and you need to equip the skin on any portable closet.

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @crude breach. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spring void
#

Hwo to make a tdm room?

#

Do i need advanced cards

night cloak
#

@spring void You'll need to purchase advanced room cards.

fair yew
#

I died to cheaters 3 out of 7 matches in crew challenge... How am I supposed to play?

storm flumeBOT
#

Hello, @fair yew!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

fair yew
muted bone
#

I have tried equipping it on both

#

I does show up in the lobby but when I enter the vehicle it doesn't

night cloak
#

@muted bone You'll need to enter the driving seat.

muted bone
#

-_-

#

I know that

night cloak
#

And there are like 2 different UAZ in game.

muted bone
#

It used to show up but since the start of season 7 it doesn't

#

I know it used to show up before and now it doesn't which really pisses me off as I got it for uc

night cloak
#

4, actually.

#

That's weird. Can you take 3 screenshots? First one of the portable closet 1 - showing the UAZ skin, 2nd one the same as first but 2nd portable closet and 3rd screenshot showing that you are driving that particular UAZ but there's no skin? @muted bone

#

@night cloak mmHappyExcitedMilk

muted bone
#

Alright

worldly plume
#

when does the RP close? and new season starts?

night cloak
#

@worldly plume RP closes tonight 23:59 UTC and season starts on 17th.

muted bone
#

Why can't I equip it tf @night cloak

#

I checked idk how but now it's working in my second closetbut I want to equip it in my closet 1

#

But how it wont let me

night cloak
#

So you have it equipped in your RP closet?

#

@muted bone First go to the other closet, unequip it by tapping on the skin. Then go to the closet you want it in and select the skin.

muted bone
#

Doesn't work

#

No matter how many times I click on it it doesn't unequip

#

Hmm I could just wait for the season to go away then I'll have 1 closet only

night cloak
#

Just equip the default skin on your RP closet.

haughty crow
#

Ghost UAZ

#

Don't play with it

spring void
#

@night cloak i found out that you can start a match with less than 4 players in crew challenge

dim hollow
#

I am not able to recovery my gmail account

night cloak
#

You can start a match with less than 4 players but you must register with at least 4-6 players.

spring void
#

@dim hollow you have been answered several times already to contact customer service or relevant support company

dim hollow
#

No I forgot the password every time I tap the yes button and put the recovery code from my phone number but still it is nlt recovering @spring void

night cloak
#

@dim hollow Please contact with Google support.

dim hollow
#

K

raven wadi
#

When is update?

night cloak
#

File Claim options is the only way to get your account back, @light canyon.

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

night cloak
#

@raven wadi. ☝

light canyon
#

How can I file clam @night cloak

#

They didn't talk good

#

Always computer answering and always one answer

#

I can't talk with file claim @night cloak

#

They don't understand me @night cloak

subtle crag
#

I need a way to earn 9 more rp points.

night cloak
#

Buy the remaining points

subtle crag
#

I dont have enough sadly

night cloak
#

It won't cost much

subtle crag
#

Ill see what I can do. Thanks.

dense ridge
#

Oo that hurts

rich kite
#

And yes all my linked accounts are on 16+

long rivet
#

Can i request to delete pubg account?

#

The account is opened but the social account got hacked

subtle crag
#

Ok so, I only have 5 uc, and I need 65 uc to buy some points. Do I have any other options?

long rivet
#

@night cloak

subtle crag
#

Ok thanks

storm flumeBOT
#

Your username does not comply with our community guidelines, @subtle crag. Feel free to request a different server nickname in compliance with #481193721560432670. Alternatively, we will assign you a server nickname at our own discretion.

#

Your username does not comply with our community guidelines, @long rivet. Feel free to request a different server nickname in compliance with #481193721560432670. Alternatively, we will assign you a server nickname at our own discretion.

long rivet
#

@pale falcon sorry but what you mean

verbal forge
#

How many crew matches can i play per day?

long rivet
#

@verbal forge 3

night cloak
#

@verbal forge 2

floral meadow
#

Hello

night cloak
#

@floral meadow what do you need help with?

valid vigil
#

I want to sunscribe , its my first mounth to sub and it says its gonna be 5$ but when i tap on it tu sub it wants to get 10$ !!! WTH ?

floral meadow
#

@night cloaki want know about pmit information jaipur

valid vigil
#

Anyone knows anything about this ? Is this a trick ? What should i do ?

night cloak
#

@valid vigil 5 dollar prime plus subscription offer is over. now you have to play 10 dollar.

#

@floral meadow what do you mean by " pmit information jaipur"?

floral meadow
#

Its a tournament of pubg

night cloak
#

@floral meadow sorry. I don't have any knowledge about the tournament!

floral meadow
#

Its okk

valid vigil
#

But it still says i have the First month discount 😐

tiny canopy
#

Cheater sees people from far and bullets all hit

#

Last 2 days I had matches with cheaters that killed me, I am sick of this, ban those idiots

long rivet
#

@tiny canopy the anit cheat system improving everyday just use in game report

tiny canopy
#

Don t know, couple weeks ago there were no cheaters, now a lot

#

He sees through walls

long rivet
#

@tiny canopy we should know that there is cheaters who find a way to cheat and the anti cheat will detect them as soon as possible just use in game report.

storm flumeBOT
#

Hello, @tiny canopy!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

jovial bloom
#

Yo! Basically whenever i join a classic match or a mini zone match my game crashes after 25 or 30 minutes

dusty tree
#

What's the max limit for crew challenge matches

jovial bloom
#

I repaired but still didnt work and then i cleared my cache,now its worse.It crashes every 2 minutes

#

I need help

#

UHHHHH

novel trail
#

sorry. i want ask about tier... my rank server 300.. why not be qonqueror? or wait refresh daily? 00.00 a clock?

dusty tree
#

Yes @novel trail

dim hollow
#

Can soMone tell me how to contact google

novel trail
#

@dusty tree thanks.. when tier reset?

dusty tree
#

Everyday

novel trail
#

reset ace to platinum.. when?

dusty tree
#

Top 500 players in server get conqueror

novel trail
#

i mean.. when all tier reset?

dusty tree
#

IDK

novel trail
#

thanks

night cloak
#

I believe they update every Monday at 00:00 UTC, @novel trail.

novel trail
#

OMG.. IDK my tier will be qonqueror.. or reset to be platinum 😂 causeclose season 7

dim hollow
#

@night cloak how to contact google

night cloak
#

@dim hollow

dim hollow
#

I want to send a gmail to them

night cloak
#

Click on that link.

dim hollow
#

Then

night cloak
#

Well, just select according to your issue.

drifting lark
#

Is there any easy way to transfer my TPP button layout to FPP?

halcyon patio
#

I want submit video if hacker group, in crew challange

#

Where to send

spice cave
#

I need report my bug point . Where can i report ?

lone willow
#

hello Dear Pubg Support if anyone Avlaible 😦 i got banned without issus even i racord the match and no one taking care on me

spice cave
grim lark
#

Need someone's help....our crew challenge scores are not yet added .......any mod please contact me....in-game support is not working

lone willow
#

playing with hackers or using any tools my push ur rank till next season

#

If you have any issus Please Past Here

night cloak
#

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything, @lone willow.

storm flumeBOT
#

Hello, @spice cave!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

lone willow
#

@night cloak you allright, thnx for replay us

night cloak
#

👍

surreal turtle
#

What's this not being able to search my own I'd with character I'd?

night cloak
#

The number 0 is censored in-game. That's why you are unable to search using an ID.

surreal turtle
#

『乃モ丹ST』
But with ign I can

#

Wtf
Till when

night cloak
#

Because your IGN does not contain the number 0.

#

We do not know when it will be uncensored.

#

I believe it refreshes at a certain time, @grim lark. I'm not sure when.

storm flumeBOT
#

Hello, @halcyon patio!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

night cloak
#

There is not, @drifting lark. You'll have to manually change it.

summer charm
#

Thats why coffin id is hidden

surreal turtle
#

@night cloak no solution then

night cloak
#

Unfortunately so, @surreal turtle.

lone willow
#

change ur ign to simple font @surreal turtle the best solution i thug

night cloak
#

His IGN is completely fine.

#

There's nothing wrong with it.

surreal turtle
#

@night cloak see friend list gone this also happened in mid game

lone willow
#

@surreal turtle is u using emulator my have this problem to fix it repier SD or your memory is full

night cloak
#

Restarting the game will fix it, @surreal turtle.

surreal turtle
#

@night cloak yeah j know but why this happened and man voice glitch can't able to hear

night cloak
#

Just minor bugs. Voice chat glitches can also be fixed by restarting the game.

#

Hey some people are adding video pubgskin web who provides some uc on invite is this is any collab with them

#

There is not.

young yacht
#

Hi i have a question regarding the crew challenge. Could anyone assist me please?

night cloak
#

Go ahead.

young yacht
#

So in patch note 12.5, the number of crew challenges we can play has increased from 12 to 18 matches. However, it does not mention if the number of matches chosen from the matches played has increased from 8 or is still at 8 matches. Has the number changed?

#

Aka top 8 matches out of 18

night cloak
#

It is still at 8.

young yacht
#

GOD BLESS. Ty @night cloak

blazing saddle
#

@young yacht It does specify in the rules that the best 8 matches out of 12 are counted. Can you tell me where did you find the information regarding the 12 matches being increased to 18 as i am unaware of this.

young yacht
#

Alright lemme search it up. I know it says 12 matches but they have not updated it

night cloak
#
  • Crew Challenge Qualifying Round has been expanded. Now 6 qualifying matches will be held every day, up from 5. Each squad can participate up to 3 matches per day, up from 2. Each squad is allowed to participate a total of 18 qualifying matches, up from 12. And new items have been added to the Crew Shop
#

It was announced in the patch notes of 0.13.0, @blazing saddle.

blazing saddle
#

@night cloak Thanks for the clarification.

young yacht
#

Cant post it but @night cloak got it

blazing saddle
#

@young yacht Yeah, got it 😄

young yacht
#

Nice

feral badge
#

I have a problem. Everytime when i close emulator then start again. I can see 49% stuck & tell me for restart my PC. Everytime. Why?

#

It says, you properly did close the emulator. Then, how can I close it?

boreal pollen
#

Hello any admins here please?

feral badge
#

And everytime, I need to restart my PC. Its awkward.

boreal pollen
#

Guys since 2 days I'm on the top 100 players on middle east server (solo) and I'm still ace I didn't get the conquerer 2 days in ace why so?

feral badge
#

50++ Rating. How much is yours? @boreal pollen

boreal pollen
#

My server rating was 98

#

Ranking*

feral badge
#

Not server rating. Its count worldwide rating

boreal pollen
#

Dude can u get me ? I am the 98 on solo and I'm ace since 2 days I didn't get the conquer

feral badge
#

What is your ranking rating point?

boreal pollen
#

4240

#

My friend is 4200 and he is conquer

feral badge
#

He was in conquer that's why

daring patio
#

This could probably be a bug, @boreal pollen. Please redirect this query to in game customer support.

pale falcon
#

You’re in the wrong support section, @feral badge. Please assign yourself the emulator role in #504819353049628683.

feral badge
#

But now conquer point is 5k+

pale falcon
feral badge
#

@pale falcon Ok

boreal pollen
#

I tried to talk to the ingame support that bot doesn't answer me he just keeps repeating that I must be from top 500 on server to get the conquer and he closes the chat every time

pale falcon
#

The season will reset soon, @boreal pollen. I guess you’ll just have to wait.

tame thorn
#

My flag please add it in the 🇭🇹

daring patio
#

We can not help you with this issue here. It would be best if you keep trying.

tame thorn
#

Game*

boreal pollen
#

Yeh am about to be the top 1 on the server and I will stay in ace :)

obtuse oracle
#

why cant we move are tpp controls over to fpp yet?

pale falcon
#

Those aren’t transferable, @obtuse oracle.

daring patio
#

We can not do that, @tame thorn. Please contact customer support.

tame thorn
#

Awww

obtuse oracle
#

@pale falcon why arent they

pale falcon
#

They didn’t add that option, @obtuse oracle.

obtuse oracle
#

they need to be

#

well when are they going to add the option?

pale falcon
#

They probably won’t, just saying.

#

I’ve already mentioned it to someone.

obtuse oracle
#

they need to, they caused this bs themselves

daring patio
supple venture
#

Hey!
When exactly will the new season start??

spring void
#

@supple venture not confirmed yet it will be announced in #news

supple venture
#

Oh okok thanks

blazing saddle
#

@supple venture check pinned messages

#

@daring patio that is smart.

tame thorn
#

I tried customer service but I was talk to a bot the whole time

#

@daring patio

blazing saddle
#

@tame thorn Is the game available in Haiti?

tame thorn
#

Yes

#

They just don't have internet

#

It's the same as dominican republic

blazing saddle
#

You should submit suggestions to the customer support as that is the only way to get in contact with the ingame staff. @tame thorn

gentle summit
#

@lime juniper when new update is coming???

#

Reply

lime juniper
#

In a few days.

tame thorn
#

Ohh I didn't try that lol thanks

gentle summit
#

@lime juniper xd🤣

tame thorn
#

Hi @lime juniper

gentle summit
#

I ask a date and error in few days

lime juniper
#

17th is not confirmed on official, global social media. Message by Hope unpinned.

gentle summit
#

@sleek plinth new season starting on 17 i am asking about new update

lime juniper
#

We do not know, but in a few days. Just keep an eye on Twitter or #news.

tame thorn
#

I know when >:)

gentle summit
#

15-16 confirmed

tame thorn
#

@blazing saddle could you give me their email

spring void
#

@tame thorn no current email

tame thorn
#

Oh wow

sudden dome
#

Hi

tame thorn
#

Oi

#

🆗 👌

sleek plinth
#

PUBGMOBILE_CS@tencentgames.com. You can submit a ticket via to that account. Gmail is your best option, just enter this email and write down the issue your having @tame thorn

austere crag
#

is it true s2 stuff is coming back?

night cloak
#

@austere crag yes

#

In RP crates

austere crag
#

@night cloak nice work pubg 😒

#

so we old s1 player and new players will have no difference. good 1

#

hackers are going to get ban or no?

blazing saddle
#

Regarding the dates and timings of the upcoming season updates,
This is what current information we have :
Royale Pass
• Season 7 RP end timings : 11:59pm, 14th July (UTC)
• Season 8 RP start timings : 2am, 17th July (UTC)

Tier Rankings
• Season 7 Ends on : 11:59pm, 16th July (UTC)
• Season 8 Starts on : 2am, 17th July (UTC)

Please note : These dates are according to the official information posted on the Japanese twitter handle and have not be released globally yet.

Keep an eye on #news for further information regarding news related to upcoming updates and confirmed dates of the new season.

For further information regarding the tweet refer to :
https://twitter.com/PUBGMOBILE_JP/status/1149524768153980930?s=19

The timings given in the tweet are according to JST and have been converted to UTC in the above information for users convinence

【お知らせ】
7/15(月)8:59に「Royale Pass シーズン7」が終了いたします。
シーズン終了後「Royale Pass ポイント」はリセットされます。また、獲得可能な報酬はシーズン終了後に獲得することができません。...

Retweets

474

Likes

1186

modern forge
blazing saddle
#

@modern forge Do not trust online scams like that unless they have been officially verified.

modern forge
#

Ya

blazing saddle
#

@modern forge Kindly report such stuff to ingame customer support.

modern forge
#

If its fake you should post in #news channel

umbral void
#

Can you tell me why is this happening @blazing saddle

blazing saddle
#

@modern forge I think it is common sense not to believe such online frauds which are not officially verified. There are hundreds and thousands on website which claim to generate free UC and stuff like that to gain sensitive information.
If the user still falls for such scams, it is their own responaibility to believe such scams.
If there are events giving out free stuff it is posted on the official pubgm twitter as well as in #news.

brisk rapids
#

When the new Season will start?

blazing saddle
#

@umbral void check the pinned messages for the solution.

storm flumeBOT
#

Please read this channel's pinned messages for further information, @brisk rapids:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
umbral void
#

@blazing saddle But it only happens when i play on Middle east server

blazing saddle
#

@umbral void The issue happens due to change in data from the client which does not match with the data existing on the server.
You can fix it using the solution given in the pinned messages or refer to faq 1.4 in #481198147478224896.

dusty tree
modern forge
#

Hi @blazing saddle the pinned message by you tells about the season rp change timing but is it of only PUBG KOREAN/JAPAN Version or Global version ?

pale falcon
#

While we will be actively enforcing these rules, we trust that you are able to handle the more minor annoyances on your own by way of communication with the other party or by utilising the ignore feature. The ignore feature is a great function that can immediately alleviate problems you are having with another user, @dusty tree.

#

You can remove them and they won’t bother you again.

dusty tree
#

I hope you realize you're telling me to ignore a person who can be trying to scam others as well. You should ban him first. @pale falcon

pale falcon
#

We aren’t responsible for that, @dusty tree. You’ll have to use the report feature.

blazing saddle
#

@modern forge The timings given are for the Global version. The said twitter account is regional pubgm twitter for japanese players. Also there is no Japanese version of the game like the Korean version.

modern forge
#

Ok thank you

dusty tree
#

The report feature only exists in-game I'm pretty sure. @pale falcon

blazing saddle
#

If your problems aren't directly related to the game, this is not the intended channel for it.
There is a inbuilt block function ingame to block such people. @dusty tree

rapid mason
#

I purchased the prime plus

#

But it says purchase failed but google play charged me

#

It's been 49hrs what do I do?

bleak lion
#

Contact customer support with a valid receipt of the transaction, @rapid mason.

fervent robin
#

This is hack

bleak lion
#

Kindly report them in the game itself by using the report button, @fervent robin.

rapid mason
#

Their customer support is terrible. Isn't there a workaround or something?

bleak lion
#

If you have proof kindly contact customer support with proofs, @fervent robin.

fervent robin
#

I report him

dusty tree
#

I don’t want to block them,I want them banned,tell me some way to report them to the authorities. @blazing saddle

bleak lion
#

There is no other way, @rapid mason.

dusty tree
#

Only respond if you have a valid answer.

storm flumeBOT
#

Hello, @fervent robin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

fervent robin
#

But he use hacks aimbot auto headshot long jump I specte him

bleak lion
#

Go to in-game settings and contact customer support, @dusty tree.

dusty tree
#

Okay.

bleak lion
#

Do what the bot message says, @fervent robin.

blazing saddle
#

@dusty tree For now the only way to reach out to the appropriate authorities is via the ingame customer support. But I doubt they will take action against minor problems which can be easily handled from the client side just by ignoring it and being responsible enough to not fall for such obvious scams.
Regardless of this, if you wish to report you can contact them via the ingame support and provide all the necessary details like the Username, Character ID of the user and the offences you would like to report.

fervent robin
#

@bleak lion ok

blazing saddle
#

I suggest you go through the support channel guidelines given in the pinned message of this channel so that you do not cause any interference to any staff member. I appreciate your active help in the channel but make sure you don't go against the guidelines while trying to help someone out, @bleak lion

bleak lion
#

Apologies.

blazing saddle
#

@bleak lion Nothing to apologise for, I was just suggesting something you should do so as to avoid conflict with any staff member, keep up the great work! 😄

fervent robin
#

Which date season 8 rp was started

storm flumeBOT
#

Please read this channel's pinned messages for further information, @fervent robin:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
limber oasis
#

Hello Pubg Mobile Support. I am banned from the game for 10 years. I was not using any cheats. Please let me know why I was banned.

pale falcon
#

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into, @limber oasis.

#

You’ll have to press the file claim option in the bottom corner of the account suspension dialog box.

limber oasis
#

No one is replying to my claim.

pale falcon
#

The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder.

limber oasis
#

okay. Can you please check the reason why I was banned?

pale falcon
#

I don’t know why you were banned, @limber oasis.

#

We don’t deal with bans.

limber oasis
#

okay. Thankyou @pale falcon

rapid mason
#

How to check version number?

night cloak
#

@rapid mason Log out from the game. And you'll find it on top left corner of login screen.

rapid mason
#

Thank you :3

night cloak
#

Ah guys I can’t write about hacker on crew to support

#

Always bot

maiden trout
#

Do I have to stay conqueror to get the title that says season 7 Conqueror for next season ?

#

@night cloak @vital sluice @tidal mist

night cloak
#

@maiden trout No. It's for reaching, not staying.

maiden trout
#

It says my current highest tier is crown but I had reached conq

night cloak
#

@night cloak It's best to report them while in a match. That way security team will find more information to look for.

#

When the new season starts?

#

@maiden trout Did you reach conqueror this season?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @night cloak:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
maiden trout
#

Yes I have frame as proof

#

@night cloak

night cloak
#

@maiden trout In FPP or TPP?

maiden trout
#

Fpp

night cloak
#

@maiden trout You've to select FPP on top right, next to Classic TPP.

maiden trout
#

It has fpp auto selected @night cloak

night cloak
#

@maiden trout So you're saying you have reached Conqueror on both FPP and TPP?

#

May I know your ign?

maiden trout
#

No I reached it in fpp

night cloak
#

@maiden trout Can you write your IGN?

maiden trout
#

Can we talk in dms?

#

@night cloak

night cloak
#

@maiden trout Sure.

#

the other players must be bots, and these first teams never faced

maiden trout
#

Europe tpp is easy and they might split drop @night cloak

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

frosty kestrel
#

when is the new season gonna come?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @frosty kestrel:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
frosty kestrel
#

oh

night cloak
#

I tried to change it and it said u have to wait till 8/5 2019

#

set the setting to yes in your setting that you are above 18

#

I never changed it to no I tried changing it to yes It said I have to wait a month

#

And here am I waiting 15 minutes trying to play again

#

If it said wait until 8/5 then wait, I'm grateful pubg mobile Korean doesn't have it pubgm_LUL @night cloak

#

I'm.impatient

#

Learn to be patient

remote socket
#

And does the coin last after cc ends ?

night cloak
#

@night cloak Play again tomorrow. It is a restriction in some countries.

#

@remote socket The top left icon should direct you to crew shop. And yes, coins will last forever.

remote socket
#

No it dont @night cloak

night cloak
#

@remote socket Just checked, crew shop is unavailable during crew challenge.

remote socket
#

@night cloak weird but. Ok
Thanks

#

@night cloak do u know how is cc coins are given
Mean any rule?

#

1 kill= ?
#1=?

night cloak
#

@remote socket Unfortunately, I'm not aware of that.

remote socket
#

Alright

#

Anyone??

mental tulip
#

When will this season ends ?

arctic stump
#

I mistakenly cancelled the prime subscription, which renewed itself like an hour ago, will I receive the benefits or is it cancelled

storm flumeBOT
#

Please read this channel's pinned messages for further information, @mental tulip:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
#

@arctic stump You will receive the benefits and can subscribe again when it ends.

mental tulip
#

@night cloak I got it thank you

arctic stump
#

@night cloak ow , thanks, I was getting weary thinking the money is lost

night cloak
#

@arctic stump No worries. ablobcaramelldansen

#

Hello, it's someone using 4x MSAA to play PUBG Mobile, if yes this thing help to run smoother or not? This thing heat up your phone and drain battery faster?

remote socket
night cloak
#

@maiden trout tpp europe its easy? You are crazy

grizzled lark
#

It will provide you a title, @remote socket.

remote socket
#

What title

#

Are there limited titles or i can write my own title and if the 1st option
Can u give me the list of titles

grizzled lark
#

It shouldn't be recommended because it will probably damage your device and can cause problems that will cause limitations to your life of your device, @night cloak.

#

It will just give you a clan title like there are titles for Leader, Co-leader and elite members in the clan, @remote socket.

remote socket
#

Is it forever?

grizzled lark
#

So It should be "Legendary of "clan name""

remote socket
#

Ok thx

grizzled lark
#

I don't have an idea about how long the title lasts.

night cloak
#

@remote socket 7 days.

#

you guys know any screen recorders for android that doesnt pick up external sound?

#

I want some things that can help me to run game better. If i use grenefy to hibernate background apps i will get ban?
Lower resolution can make game to run better?

scarlet ether
#

Dudes
Why u dont make nothing to eliminate the hackers?
Because all hackers has groups and u don't make nothing
And u see a K.D of 120.0 that's not strange?

#

Because the last nigth I see 2 squads of hackers in the mode 4v4 in 2 matches

pale falcon
#

It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @night cloak.

gusty coral
#

i agree @scarlet ether was playing on Tencent Gaming buddy and was in the last 3 ppl alive, and i got sniped through a wall, and i specated the guy he had a sniper, and he automatically locked on to the last 2 enemies when they were prone in grass from a long ways away... no way he could have known without hacks.

scarlet ether
#

Ya I know that's happened me

errant spruce
#

Hello dear PUBG MOBILE team now we see PUBG is a most populer game in the world and in a daily we see too many good and best player's in the PUBG MOBILE, so now we are here to tell you one of the best player's by name of
(PK『3AREF』) has been banned for 2 month's who have to much fans in the our country and he banned without any big reason and he banned by a mistake which can be Fix very easy and we are here to tell you we are by the name of the Fan's please reopen the band of ()'s PUBG and we are realy thanks for a positive answer and for making PUBG more lovable and suitable, with our Fan's RESPECT thanks for help..
(532405914 )'s ID:
Please review the band again....,
#Thanks PUBGmobile

night cloak
#

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything, @errant spruce.

true cedar
#

Is there any word on when the content creator program will open up again?

cosmic gazelle
#

When update will go live?

dim ice
#

@errant spruce I think either he tried to bypass emulator detection or modify the game files in someway. If that is true then there is nothing to be done except waiting

night cloak
#

😂 noobs always find hacker

#

But its true Emulator players face lot of hacker. Its good. I like it. They owe them a debt.

lime quail
#

Hello guys , do you know a way to record internal sound please ? Im on Android

flint garnet
#

@cosmic gazelle it will be announced in #news

remote socket
night cloak
#

@flint garnet
yo sorry for the ping, but the first of the crew challenge is a cheateur look this screen

obsidian shard
#

hello guys , when the new RP start ?

flint garnet
#

@night cloak Please report cheaters in the game.

#

@obsidian shard later this week. Keep an eye on #news

night cloak
#

@flint garnet I do it all the time but nothing is done.

flint garnet
#

@night cloak we cannot do anything with the reports here because we are just discord staff.

night cloak
#

ah ok no problem, sorry ;)

zenith crag
#

Did I lose all my extra RP points? I had 300+ and didn't realise it just ended now.. they should give us a warning

flint garnet
#

@zenith crag Yes, you did.

maiden trout
#

They have the date that the season ends in the royale pass section, it is your fault for not paying attention, no warning was needed @zenith crag

blissful spruce
#

when season 8 unlocks?

eternal coral
#

13.5 update release today or tomorrow??

severe sun
#

We use flash dog app for pubgm or not

vagrant onyx
#

@blissful spruce expect 17th

#

@severe sun all third party app not allowed and will lead to 10 years ban

wind frost
#

Why team up vote event got system busy error

vagrant onyx
#

@wind frost yes also got that

#

Maybe try again in few hour

night cloak
#

Using gfx tool/gltools leads to ban?

vagrant onyx
#

@night cloak yes

severe sun
#

When season 8 comming

vagrant onyx
#

@severe sun 17 July

severe sun
#

Tq

blazing saddle
#

@severe sun check pinned message.

vagrant onyx
#

16 july in-game update

night cloak
#

17 july play store?

storm flumeBOT
#

Please read this channel's pinned messages for further information, :

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
vagrant onyx
#

@night cloak no inside game update not from play store

#

Just open the game and update it

night cloak
#

@vagrant onyx thanks.

gusty seal
#

hello ?

blazing saddle
#

@gusty seal How may I help you?

gusty seal
#

I want to ask about the new rank system in the update

blazing saddle
#

The information regarding the new rank system is given in the patch notes. Refer to #beta-news for the list of patch notes. @gusty seal

#

If you have any more doubt, feel free to ask.

gusty seal
#

aha sorry, Thanks.

urban dove
#

When will the season start

night cloak
#

July 17th

storm flumeBOT
#

Please read this channel's pinned messages for further information, :

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
gusty seal
#

Why Korean pubg mobile players get the paid skins that are in global pubg mobile for free ? :/ and they still can play with the players in the global one... @blazing saddle

sleek plinth
#

@gusty seal I don’t think the staff team has any information regarding that.

night cloak
#

My account got banned,for 7 days, they say i played with a cheater, how can I know he's a cheater? He wasn't cheating, I think! He was just pro at that game! Can anyone help?

granite fable
#

When does season 7 end in terms of like rank such as ace

blazing saddle
#

@night cloak Just wait out your ban. You are the only one responsible regarding actions taken against your account.
If you were banned for 7 days it means you had been warned previously with a ban of 10minutes.
If you continue playing with cheaters, the next ban will be of 10 years.

#

@granite fable check the pinned message.

night cloak
#

@blazing saddlei wasn't banned for 10 minutes anyday

blazing saddle
#

@night cloak Must have gone unnoticed then.

granite fable
#

Thank you I am new to this

blazing saddle
#

@night cloak Just wait out your ban. That is the only option you have regarding this matter.
We cannot help you any further.

storm flumeBOT
#

Please read this channel's pinned messages for further information, :

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
blazing saddle
#

@granite fable this will help ^

night cloak
#

thanks for no answer. Players do not know any way to communicate with a company

sleek plinth
#

@night cloak what do you need help with?

night cloak
#

$ 1,000 or could not get it, please, what's the solution with this problem.

#

People get it with one box and people who spend a lot do not get it

willow cloud
#

Finally Im back

night cloak
#

Where is justice?

sleek plinth
#

@night cloak I suggest you not to purchase any of the crates that pubg offers for the community, it is just rigged.

night cloak
#

@blazing saddle bro, I'm damn sure i wasn't banned! But if i can't do anything else then waiting, then I'll waiy😣

#

How to Get I M416 - Glacier

daring patio
#

It can be found in a PUBG MOBILE Premium crate, @night cloak.

night cloak
#

I tried to get M416 - Glacier more than $ 1,000 or could not get it, please, what's the solution with this problem.

sleek plinth
#

@night cloak There is no solution, if you made a purchase for that offer then that’s on you.

daring patio
#

Do not interrupt, @sleek plinth? It is rude.

night cloak
#

Good who tries to get the challenge of development elements can not find his request and who does not pay the money obtained by one fund

blazing saddle
#

@night cloak The crates have (?) option. When you click it, you will see the odds of getting the item in %.
The information regarding the rarity of the item is already given. So you cannot blame the game as they make you aware about the rates before you spend your money on the crates.

#

@sleek plinth I believe rules are the same for everyone.

daring patio
#

I surely am new (I don't know what you meant by that) but you seem to be unaware of the support channel guidelines, @sleek plinth?

sleek plinth
#

ever since i have resigned, things may have changed so i may not know what are the changes, i apologise.

night cloak
#

21% for this is

blazing saddle
#

@night cloak Then it is your luck.

night cloak
#

And why they do not make luck 500%

#

for several days

#

They will change all items and will pass years without returning the items we want

blazing saddle
#

@night cloak the 500% rates does not guarantee you an item.
It clearly says the rates of certain items are increased by 500%.
To explain this, take an example of an item with rarity 0.3%, so when this rarity is increased by 500% it means it becomes 1.8%.

night cloak
#

Good but why not make it on M416 - Glacie

blazing saddle
#

@night cloak We have no information regarding that.

rapid osprey
#

Any Admin is Here?? i need Some help Regarding new up coming update

night cloak
#

Ok

#

Thank you!

blazing saddle
#

@rapid osprey You can ping if you see any active admin. If you have any questions regarding the update you can ask me, I can answer to the best of my knowledge.

rapid osprey
#

@blazing saddle Thanks .. Is That New Update Contains any Changes In graphics??

blazing saddle
rapid osprey
#

Does It Support..On Honor 9n🙄🙄😭 @blazing saddle

blazing saddle
#

@rapid osprey The specific list of device is not given out yet.

glacial herald
#

When will the new update roll out?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @glacial herald:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
velvet vault
#

Is anyone experiencing lag when enemies approach?

#

Recently I have been experiencing it whenever a squad is approaching.

sleek plinth
#

@velvet vault Try to Repair game Client.

velvet vault
#

Will that reset my control layout?

sleek plinth
#

No.

velvet vault
#

But everyone in my squad is experiencing it. Anyways I'll try repairing once.

sleek plinth
#

@velvet vault Just make sure you dont Tick "Restore Default Settings", the only box that should be ticked is "Routine Repair"

velvet vault
#

@sleek plinth thank you

sleek plinth
#

No Problem.

blazing saddle
#

@velvet vault This lag is also known as render lag and is experienced by all users, Android and iOS. It depends on your device stats and the free RAM of the device how minimised this lag is for you.
To explain it further, the game server loads the enemy movements in your client when they enter your 400m radius(radius depends on device) and hence there is a slight lag/problem with loading nearby structures and/or a frame drop and high ping.

rose bay
#

When pubg is gonna restart the ranks or tier?

velvet vault
#

Yeah I know but recently it's lagging too much. I can pretty much handle it because I am using a high end device and my ping is 20-50 most times. But even though render lag has become more like a game freeze.

storm flumeBOT
#

Please read this channel's pinned messages for further information, @rose bay:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
faint shadow
#

Is the upcoming update via appstore or just an in-app one ?

night cloak
#

@faint shadow in-game update

faint shadow
#

Thnx

lone falcon
#

Hello pubgm community! I opened the game and while i was opening the new 
lucky crates 3 times. I got ban 10 years for no reason my pubgm ID : 
5258727802... Can you check this out pls?? Waiting for your help.. Can you unblock it before season 8 please? I wanna charge the royal pass when it starts

#

Any help?

blazing saddle
#

@lone falcon Sorry we do not provide help regarding ingame bans. Also, all bans are justified. For further help you can contact the ingame customer support regarding your issue.

lone falcon
#

The in-game customer support isn't helping that's why I'm sending to you here

#

I play pubgm since season 3 and i charged a lot in it that's why i want my account back and. I'm willing to charge the season 8 royal pass.. Please help me get my account back i can't start on new one

daring patio
#

As ToRoiD mentioned, @lone falcon: We do not provide support regarding account suspensions. Please do not put any more messages regarding this.

zealous turret
lone falcon
#

Toroid can u help please?

zealous turret
#

?

tame umbra
#

Question : Since the season ended 4 and a half hours ago, does that mean all ranks at the time were final? Or are matches played now still in affect against rank and your season end rewards i.e if you drop from say ace to crown you loose ace rewards? (Hopefully this makes sense)

storm flumeBOT
#

Hello, @zealous turret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

daring patio
#

They were final, @tame umbra.

#

I belive matches played now do not affect it.

lone falcon
#

Can someone help me pls?

vagrant onyx
#

Yes @lone falcon

daring patio
#

You have been answered more than once, @lone falcon. We can not.

lone falcon
#

Where can i get help?

storm flumeBOT
#

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

lone falcon
#

The in-game support isn't helping it always end the chat without get someone to talk to

daring patio
#

Be patient. Otherwise, make a new account.

tame umbra
#

@daring patio Thank you

lone falcon
#

The problem is i cannot make new account because my old one is from season 3 and i have charged a lot on it with more than 100$ and i just charged 25$ before 2 days of the ban

#

Can i talk to someone from pubgm support who can help me with this pls?

#

@daring patio can you check this maybe? I'll appreciate it

daring patio
#

I will not answer this again, @lone falcon. We can not help you. Please contact in game customer support.

lone falcon
#

@daring patio there is no other support than the in-game one? Cuz it's bot and not helping with anything

daring patio
#

There is none, @lone falcon.

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @thorny matrix. Refer to #482111832669159445 for language channels.

lone falcon
#

@daring patio then i lost my account for good?

daring patio
#

Maybe.

lone falcon
#

@daring patio if there is no chance just tell me please so i can forget about this and delete the game for good

night cloak
#

hi

#

i need to help

vagrant onyx
#

@night cloak what help you need ?

daring patio
#

There is a slight chance, @lone falcon. It is customer support.

night cloak
#

My account has been banned for no reason

daring patio
#

Hello, @night cloak.

We do not deal with account suspensions of any kind on this Discord server as we are not involved in day to day activities of the game. Please read the pinned message #1 for more information.

However if you feel your account suspension was unjustified feel free to contact in game customer support or file a claim using the button present on the dialog box informing you of the suspension. Now, they might require some time to go through the information and will revoke the suspension if you they find you clean. Please refrain yourself from posting more messages about this issue here.

lone falcon
#

@daring patio i only find bot answering me in the in-game support and it didn't help

daring patio
#

Well. You may forget your account in that case, @lone falcon.

lone falcon
#

@daring patio alright thanks I'll delete the game now I'll not start over after playing for almost 1 year and. My account lost for nothing

night cloak
#

Customer support for the game does not respond to my messages what do I do

vagrant onyx
#

@night cloak you will not get response right away

#

idk how much does its take
maybe 1 week

lone falcon
#

@night cloak don't bother yourself bro none will help u forget ur account like me

night cloak
#

Two weeks ago, no one answered me

lone falcon
#

@night cloak no one will answer you there is no pubgm support -_-

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

thorny matrix
#

S8 will start from tomorrow right ?

daring patio
#

Maybe.

vagrant onyx
lone falcon
#

Ok

daring patio
#

Please do not interfere, @distant falcon. I will not warn you again.

distant falcon
#

@daring patio i m trying to help ok no problem

vagrant onyx
#

@distant falcon rule = don’t interfere with staff

daring patio
#

The user has been answered several times by several staff members, @distant falcon. Also, the reason you are providing is incorrect.

#

Wrong support = Useless.

distant falcon
#

@daring patio u r saying using vpn doesnt leads to ban ?

daring patio
#

It has been confirmed by a TGB developer, as well as in the past by a PUBG MOBILE operations team member, that VPN usage does not cause suspensions of any sort. However, using a VPN can convince the anti-cheat that you're playing on a shared/sold account (it detects you playing from several different countries), which would also violate the ToS, so we strongly do not recommend using a VPN service.

lone falcon
#

@daring patio thank yoy anyway I'll delete it now

daring patio
#

Okay.

distant falcon
#

@daring patio so that could have triggered the ban right ?

daring patio
#

None of us can be sure, @distant falcon. But you were sure of it.

distant falcon
#

@daring patio because i got an account banned for this reason

daring patio
#

How can you confirm this information?

distant falcon
#

@daring patio there was a notification saying your account has been banned due to frequent change in connection/location please ligon in after xx/xx/2029

#

Something ike that

daring patio
#

Please provide a screenshot.

#

I have never seen a single report like that.

distant falcon
#

Indont use that account anymore

daring patio
#

Of course.

#

Please stop talking about this anymore. If you have any issues use #chat.

cerulean dew
#

When the season 8 is coming

blazing saddle
#

I have seen three reports about this issue but we can never be sure that it was due to VPN usage. We don't have any confirmed information stating that VPN will cause a ban, as I myself have played a whole season using VPN and no account suspension. But regardless of all the evidence for or against the usage, the staff team recommends not using VPN and if used it is at the users own risk. Use this information to help out other people in the future and try not to mislead anyone if you yourself do not have any confirmed news regarding it, @distant falcon

storm flumeBOT
#

Please read this channel's pinned messages for further information, @cerulean dew:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
south lynx
#

@cerulean dew17july 8am

blazing saddle
#

@south lynx The above user was already answered. Also regarding timings please inform users according to UTC timings as timezone conversions may lead to confusion.

lofty trail
#

@blazing saddlehelp me 😳

#

My game keeps crashing

south lynx
#

@lofty trailtry to repair it

blazing saddle
#

@lofty trail How may I be of assistance?

lofty trail
#

actually I even repaired

south lynx
#

@lofty trailthe update is coming out in 3 days maybe it helps

lofty trail
#

And yeah why prime plus was not available for half price on 11th of July

#

@south lynx thanks pubgmOhh

south lynx
#

@lofty trailthe first month discount offer has expired

lofty trail
#

oh, sad I thought i could buy it for 4$ on that day

blazing saddle
#

@lofty trail Game crashes are common when the files are corrupt.
Make sure your account is properly linked to a social media, then go to device settings and clear cache of the game.
When you restart the game, let it download the resources again and your prblem should be fixed.