No.
#questions
daring patio
night cloak
What man i don t use vpn wait a second
I reading wrong what ou say
I bug from shop on europe not from al region
Buy from shop officialy and i can t use
I spend money for that and i can t use wtf is this game bro
Anybody?
Oke i see is not support here
Anybody help dude wtf is a server for help
blazing saddle
@night cloak your query was already answered. If you need more assistance go to customer support.
night cloak
I buy from the oficial shop and i can t use
blazing saddle
You did say you used VPN to buy from European region.
blazing saddle
What region did you buy it from?
night cloak
Is from oficial shop like anyoane have
I bug from shop like the oficial shop not with vpn
Buy
blazing saddle
can you answer my question?
blazing saddle
Can you answer my questions. I wont be able to provide a satisfactory answer if you do not cooperate. @night cloak
night cloak
No man is the oficialy shop like anyoane have
Is my region not use vpn to change the region
mint lotus
Heyo, I reside in india and I didn't get the tokens for this world cup match betting event
soft forum
@mint lotusu reside in Europe
mint lotus
I've completed the necessary requirements, it even says so in the 'get tokens' menu
night cloak
Like i spend 360 uc and i can t use wtf
mint lotus
india, not europe
soft forum
@mint lotusIn which state u live?
mint lotus
does it matter?
blazing saddle
@night cloak If you do not reside in European region and still bought the items from europe region you cannot use it. Maybe take a trip to Europe so that you may be able to use it. If you are asking for support please try to give us honest and clear answers so that we can help you properly.
mint lotus
because I edited my first message? wtf
soft forum
@mint lotusjust say in which state u live😁😁😁
mint lotus
Lol, I don't believe I have an obligation to prove jack squat to you
night cloak
Why you don t understand?
soft forum
@night cloakwhat problem ur facing
blazing saddle
@night cloak What region in europe? also can you send the details about your payments and currency used to pay? Also send the screenshot of the item you bought.
night cloak
From normal like anyoane have the oficial shop
soft forum
@night cloakdo u buy from treasure or shop of outfit
night cloak
Shop of outfit
I bug like anyoane outfit but this not work put on me
I wan t just to use this outfit
soft forum
@night cloakwhy outfit is unusable ? Pls unwear the outfit u weared then wear it
night cloak
I don t mie i buy normal like outher outfit and show this i think is a vug
blazing saddle
@soft forum usually items bought from other regions with the use of vpn get locked.
night cloak
Bug
blazing saddle
@night cloak can you show the shop from where you bought it?
night cloak
Yes wait to enter the game
mint lotus
heyo toroid, are you the guy I should talk to for support?
blazing saddle
@mint lotus what is the issue?
mint lotus
seriously appreciate if you'd just give my issue a second. please scroll up, if you don't mind
blazing saddle
@mint lotus your issue being, you did not recieve the tokens even after correctly betting?
blazing saddle
@night cloak can you show me the locked outfit in the shop right now?
mint lotus
I did not receive the tokens after completing the necessary requirements to earn one
blazing saddle
@mint lotus wait for the daily refresh. Are you sure you reside in the same region as the event?
night cloak
Now show is not avaible
mint lotus
of course
night cloak
Is from normal shop
blazing saddle
@night cloak it clearly means it isnt avaliable in the shop and still somehow you managed to get it right?
Can you tell me how did you manage to get it in the shop?
rare scaffold
@night cloak Google it
night cloak
I enter the game go ti the favorite and show this outfit is 360 uc and i buyt but i go an inventory to put like is unusable
blazing saddle
@night cloak also as said in the shop.. it clearly shows not avaliable yet and still you have access to the shop?
mint lotus
could he be running a beta? idk
blazing saddle
@mint lotus as long as you are in the same region you will recieve the rewards. If you don't i'd suggest you contact the customer support ingame with enough evidence including the evidence of being in the same region of the event.
mint lotus
My gamer ID is VaccinatedApe. Look my region up
I play exclusively in Asia. I'm Indian and I live in India.
blazing saddle
@mint lotus the region you reside in. (proof that you arent using VPN)
not to me, show it in game @mint lotus
night cloak
If i go to the favorites and show is 360 uc i buy, and then show is not avaliable yet and i can t use
mint lotus
aight.
blazing saddle
@night cloak can you tell me the exact region you are playing the game from?
mint lotus
word of caution, events usually work perfectly fine with a vpn. Pretty fat chance my issue is caused because of what you're suspecting
night cloak
I play from ROMANIA in europe
blazing saddle
@night cloak also the item which is locked is a mythic item, not a legendary item nor does it look like the road rage set.
night cloak
Is not locked
blazing saddle
@mint lotus they may have updated the event rules. we are currently not aware how VPN networks affect the account when used to play events from other regions. It is strictly not recommended to use VPN in any case to play the game. Check the pinned messages for additional info.
@night cloak it does show it is locked in the screenshot you sent above.
mint lotus
gotchu, thanks. bhushan wtf man google it
rare scaffold
@night cloak Google it, this is PUBGM
blazing saddle
@night cloak if you somehow managed to get an item from the shop without using any kind of VPN or ingame bug it will not show Unusable
night cloak
Is locked but i buy like outher items i have
I not use the vpn
I told you is from normal shop
blazing saddle
this is how much i can help you out then. Contact the ingame customer service.
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
static nimbus
Oooo
night cloak
Thanks you help me with nothing
static nimbus
I hate slow mode
rare scaffold
Yw
static nimbus
He he he he
night cloak
Change this admin is for nothing here
rare scaffold
This place isn't for chatting
night cloak
Nub
blazing saddle
I personally checked the shop items in Romania region and the items you showed above are not avaliable in that region.
It is very likely that you are using a network change which is directing you to a shop which is not for your region and you accidentally bought a region exclusive item, hence you are unable to use it. We cannot help you in any way in this case. @night cloak
blazing saddle
We are not a part of tencent games or pubg mobile developer team to help you regarding refunds.
The only way you can do that is contact the customer support.
night cloak
Foul*
dense ridge
@night cloak this is just community support, contact the customer support as ToRoiD said
night cloak
I sent message in customer service but not respond
dense ridge
It takes up to week to respond, wait
neat grotto
Is that ok if i install TGB apk file on Phoenix os?
storm flumeBOT
Hello, @neat grotto!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
neat grotto
Wow
blazing saddle
@neat grotto after you get the Emulator role you will see a channel called #emulator-support
Ask there as people will be of more help there regarding your issue
lethal raft
I am from nepal .. And i play in Asian server .. Why do i get 200+ /300+ ping in asian server
??
novel trail
blazing saddle
@lethal raft It must be server issues. Try contacting the in game customer support.
blazing saddle
@novel trail If the issue is regarding rank points not increasing, this is a known issue which has already been reported. It will be fixed by the next update hopefully. Just keep contacting the customer support regarding the issue till you are contacted by a person not a bot.
@novel trail do not tag community team members.
novel trail
sorry
teal cradle
guys i need help when i drop in school i get knocked instantly without even landing
novel trail
@blazing saddle thank u for attention
night cloak
@teal cradle, report in-game 😄
storm flumeBOT
Hello, @teal cradle!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
teal cradle
@night cloaki reported but it didnt help me
dense ridge
@teal cradle report it
teal cradle
i cant even land in school now
blazing saddle
@teal cradle just report it. It will be patched out in the next update.
teal cradle
@blazing saddleok thank u guys know about the glitch right?
blazing saddle
@teal cradle yes, a known glitch.
teal cradle
it happens in school and ruins in sanhok
rocky wedge
hai
night cloak
How may we be of assistance?
lethal raft
@blazing saddle not helping
blazing saddle
@lethal raft Just wait for the servers to get fixed. It should be fine in a few hours. For now you can just report the issue, additional info regarding how to improve ping issues can be found in the channels pinned messages.
spare frigate
Can u tell me if using gfx tools from playstore is safe or not?
night cloak
It is not.
storm flumeBOT
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
lethal raft
How do i report the issue?
spare frigate
Oh
storm flumeBOT
Hello, @lethal raft!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
spare frigate
Gotcha...ty
And there is this thing with which you can do japanese voice ...is that safe? ...noone has been banned so far
Quick chat becomes japanese....like enemies ahead...lets go...i got supplies...all of these hv japanese voice
night cloak
It is not. You are modifying the game's files.
spare frigate
Sad .... its actually fun tbh...but thanks 💕...
This is all authentic and official ? Right?
night cloak
What is?
spare frigate
I mean...what you re telling me...about this not being safe...this is an official news ? Or are u just telling me ur opinion?
night cloak
It is true.
storm flumeBOT
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
spare frigate
:(....thanks a bunch
night cloak
how to make custom rooom or post custom room on discord?
night cloak
uh dunt understanf
storm flumeBOT
Hello, @night cloak!
Please send your custom room details in the format as described in #matches privately to a moderator or an administrator for review. After approval, your custom room details will be announced for you.
olive isle
Wtf Now fix the glitch
solid cape
sage forge
Hello if I use vpn for playing pubg in less ping will I get ban?
pale falcon
You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic, @olive isle.
It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @sage forge.
sage forge
Please redirect and will i get ban if I use custol dns for playing pubg??
pale falcon
We strongly don’t recommend it, @sage forge.
You should not feel encouraged to use it.
sage forge
But I am getting 300 400 + ping in Asia inspite of being Asian from few days
blazing saddle
@sage forge It is recommended to use only the Google DNS. Using DNS to work as a VPN is not advisable.
sage forge
And I get less ping in other servers
lost cape
Try changing modes between fpp n tpp @sage forge
There was a time where i got 150ping in fpp and 80 in tpp
sage forge
@pale falcon what is the solution then?
lethal raft
Same problem with me .. and also i got terminated for 5 minutes for no reason ..
pale falcon
What is the reason, @lethal raft?
night cloak
Is it possible to use such an application called "intra" it is not vpn, can u see in google play and give me answer ?(I just don't understand these things like dns.)@blazing saddle
blazing saddle
@night cloak yes i check. it is safe as it does not affect the game in anyway
@night cloak but if you use misuse it as a vpn it might be unsafe.
night cloak
Well, due to the fact that ping rises to 360 in Asia, can I use this application to enter matches? @blazing saddle
lethal raft
@pale falcon idk .. i was in a match .. and i got kicked ..
sage forge
Please solve my ping problem as I cannot switch server also ....
quiet solar
this problem server rank stuck only on asia, i playing on KRJP
and check my rank on server, is not stuck
but my rank on asia is stuck
all of them, solo, duo and squad, cmon, i need to get my conqueror rank wtf
blazing saddle
@night cloak if you will be using this application to change the DNS to some other network of any other country it is not recommended to use.
@quiet solar it is a known issue. You can contact the ingame customer service. It should be fixed by the next update.
quiet solar
@blazing saddle next update season end dude, how about my rank now ?
i was on conqueror, but still ace, if i check my rantting on server rankings, i should be rank 73, this broken dude,
blazing saddle
@quiet solar I'm sorry about the inconvinence cause.
I am just a volunteer here so this is max i can help you with. For futher questions go to customer support. Only they can help you
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
sage forge
@lost cape bro I dont know how but it worked now I got 120 ping in Fpp... You should be in helping support whose suggetions really work thanks dude
blazing saddle
@cold roost how may i help you?
blazing saddle
@cold roost your facebook id?
cold roost
@blazing saddle its also hacked
the story starts from there my fb is hacked and story starts from there
blazing saddle
@cold roost well even if your id is hacked, the hacker logged in your account in the vietnamese version. So it is still not possible for you to get back you global account.
devout glen
Where can I make a complaint to the administration of the group vk.com pubg mobile？ because they very often ignore and are careless about the information provided about the cheaters
cold roost
@blazing saddle no boy he didnt login to vietnamese server
blazing saddle
@devout glen what is the complaint about?
cold roost
@blazing saddlehe just remove my email from id
@blazing saddle now pls say if you can now help me
blazing saddle
@cold roost It is not possible to unlink an account from pubg mobile.
cold roost
@blazing saddle but he has done the work hackers can do every thing
blazing saddle
It clearly says that you account was logged in the vietnamese version. So if you are saying your account was hacked it is still not possible for you to get back to the global version using that account.
I'd suggest just make a new account. That account is lost.
cold roost
@blazing saddle bro i use my email in vietnam server it has given me a new id not my old one then how is it possible
devout glen
@blazing saddle There is a discussion topic where players post videos with cheaters!
Form standard:
Nickname - It is very hard to remember or play, especially Arabic nicknames
Id - No opportunity to see, without adding friends! I do not want to add cheaters to friends!
Video confirmation cheats! The video was just there! There were 6 of them!
The fact is that my posts were simply deleted.
There were 2 of them.
The first was 6 videos.
in the second there was 1 video and nickname.
they were simply removed. without any explanation or confirmation.
I believe that the community is not fulfilling its obligations and negligently refers to the information provided by players.
@blazing saddle This situation is no longer one time. Posts are simply deleted. without any explanation.
This is not the respect of an official representing him on the territory of the Russian Federation.
I want to review the administration of the community
mint hinge
Hacker....
id 5525389777
Kd- 22.44
New account
storm flumeBOT
Hello, @mint hinge!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
mint hinge
@daring patio already
jovial anchor
if you've already reported the user in game and customer support then we cant help you futher in here
hearty knoll
i didnt reported yet how can you help us then
jovial anchor
by telling you to report in game or contact customer support as we do not have direct contact with devolepers
mint hinge
So this is not pubg....it's hackg
hearty knoll
jovial anchor
?
teal cradle
ur profile?
jovial anchor
send it to customer support not here
hearty knoll
where it is
storm flumeBOT
Hello, @hearty knoll!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
jovial anchor
for every other reason
atomic coral
@hearty knoll this channel is to help ppl with problems the community can solve, like bugs with known fixes
hearty knoll
can this comminity help me to unabn my pubg id which was banned due to no reasonw
reasons
crisp swallow
Hey TGB chanel have pubg hacker report to report hacker why in here don't have
I think this chanel should have chanel to report hacker like TGB discord Chanel
drifting lark
Is there any easy way to copy my tpp controls to fpp?
lyric junco
Where is beat Version
lyric junco
Beta version
crisp swallow
@hearty knoll reason is many report i guess
hearty knoll
But I am. Not using any hacks
crisp swallow
And they dont unban for anyone
hearty knoll
My many money wasted on that
crisp swallow
Idk they just report you because you play well like hack
I have banned to just kill 1 squad last round
night cloak
I can’t get in to pubg on my account
hearty knoll
And pubg m never bann those who uses hacks and developers say they are using antiban 😒
Pubg think everyone is f*cking rich
crisp swallow
Yeah some hacker china use hack and they can't get ban
night cloak
@night cloak what kind of problem you're facing?
@hearty knoll pls use #chat @crisp swallow
hearty knoll
I am going to take a leave gentleman
night cloak
You can't get it for free.
noble furnace
How can I share post in Gameplay option
twilit flint
Umm Help Magic going On here look likes
My Gun Knowns To Fly / Float
My Gun thinks it can Believe that it can float
night cloak
@twilit flint You can fix the problem by changing your network
night cloak
@twilit flint are you using WiFi or Mobile Data?
storm flumeBOT
Hello, @twilit flint!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
coral maple
How much points does one need to get Conqueror??🤓
blazing saddle
@coral maple depends on the server. You should be in top 500.
twilit flint
@night cloak Wifi
D-Link Wifi Not Mobile Data And My wifi Is not Laggy
night cloak
@night cloak I was kicked from a game when I was streaming and then I have not been able to get back in my account
blazing saddle
@night cloak what is the issue exactly? does the game keep crashing?
coral maple
@blazing saddle And it resets everyday
blazing saddle
@coral maple yes it refreshes everyday.
coral maple
So how do I know where I am
night cloak
It just won’t let me in my account not crashing just making me create a new one
blazing saddle
@night cloak Are you sure you are logging in with the same social media account?
slender notch
Anybody facing the no kill glitch where you spray a whole mag but the enemy wont die
coral maple
@blazing saddle So one becomes a conquer for 1 day
night cloak
I was never logged into one I just had a guest account
blazing saddle
@slender notch it is probably the network issue due to which shots did not register. Kindly fix your network stability.
night cloak
@twilit flint If you use the same ISP, you can't fix the problem until they fix the server. But, if you switch to a different ISP, you can solve the problem.
slender notch
@blazing saddle but why if my ping is just above 120 then it happens and you all know that network fluctuates
blazing saddle
@night cloak Guest accounts are very easy to lose access to. It is recommended that you link at least two social media accounts to your account so that you dont lose access to it.
night cloak
K I guess I will just create a new one
slender notch
if my ping is above 200 then i can accept the fact that the shots wont register but why when ping is just above 120
blazing saddle
@slender notch Ping shows the difference in time of you doing actions and the server registering it. If you have a high ping, your actions are delayed. This is called a lag.
For example if you have 20ms ping, and you shoot, the shot will be instantly registered. But if you have a ping above 100ms it takes a lot of time to register the shot and you can be killed by the enemy before your shots register.
slender notch
K
cold roost
@blazing saddle will pubg help me getting my hacked account back
blazing saddle
@cold roost Very unlikely.
cold roost
@blazing saddle bro the hacker is using my id on global version
blazing saddle
@cold roost your id on global version is logged in the vietnamese version. There is no way to get back the account on global version.
For further help go to customer service. Nobody can help you anymore here. Do not bring the same issue again and again.
cold roost
@blazing saddle no bro the man is playing on global not on vietnam server
blazing saddle
I told you we cannot help you any further. Please move to #chat or #pubg-mobile if you have other questions.
glacial fulcrum
What is
tough pike
All what I’m reading here happens to me. I’m not the only one... ok I feel a little better now but they should really fix they’re game I guess jz
jovial anchor
be more specific?
tough pike
The bug issues haha
I’m not going to type everything cause that’s a lot so just read what is there I guess but that’s how I’m summing it up:)
jovial anchor
do you have one in mind you wanna report? if so please use #555492558428700682 (read the pins)
tough pike
And was more talking to the people in here didn’t see ur name:) not once
So yeah
But thanks though:)
jovial anchor
no problem
blazing saddle
@rapid vapor how may i be of help?
quiet solar
hi GM, pls help us, ours rankings was stuck on server rankings
my ratting already include top 100 players on rank
i want get my bordir and my tittle
rapid vapor
I have all information but pubg team can't help me😭
Bro @quiet solar hacker use my rp and my all tittle
Just like weapon.. Well... 3 chicken dinner... Pubg hero.....
blazing saddle
@rapid vapor your account safety is your own responsibility. Contact the customer service in game, if they can't help you then we cant be of any help.
rapid vapor
My pubg name is SpartanDanty but hacker change name but character id is same
blazing saddle
@quiet solar This is a known issue. It should be fixed in the next update, sorry for the inconvinence caused.
rapid vapor
Customer service say can't do anything bro what i do
blazing saddle
@rapid vapor we cannot help you regarding you account getting hacked. You should have kept a stronger password for your social media.
rapid vapor
I created a new account
quiet solar
@blazing saddle so, how about our rank, when someone already reach to conqueror, hes get bordir to next update ?
blazing saddle
@quiet solar We have no further information on that sadly.
quiet solar
that same like playing for nothing,
blazing saddle
@brazen kettleyou cannot. Korean version is a different game.
storm flumeBOT
Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.
brazen kettle
@blazing saddle how different game? They are playing with us!
blazing saddle
@brazen kettle korean players play the global version from korean region? thats how they play with us?
We have KrJp server in game for them to play the global version.
last ridge
ranking system sucks
#2, 2K +20, but then #8 2K +24?
clearly something is wrong here
A+=more points than S?
blazing saddle
@last ridge total points are given based on the number of kills, your survival ratings and overall in game performance. It is not related to the rankings (A, S, SS+, SSS), these ranks are given on your total performance like kills, survival, amount healed, teammates revived etc.
last ridge
all of those are solo squads, same outcome
blazing saddle
We still have little information regarding the exact algorithm of how the rating points are given.
last ridge
yet somehow, run around for 5 minutes, then get killed from behind and lose all the points i just gained
blazing saddle
It depends on your overall ranking and number of kills.
last ridge
ive had wins give me Ten points. 10. yet losing is -20-40?
blazing saddle
if you get 15+ kills and die at #10 you can get more points than if you get 2 kills and get #2
You are almost guaranteed to get positive points if you survive till top 10 but it also depends on your kills.. if you have very low kills there is a chance you get zero or negetive points based on your poor performance.
Also losing points is easier than gaining points.
last ridge
poor performance? aint you supposed to survive?
blazing saddle
It does consider the kill ratings as well as the survival rating. Both are important.
For best results gets high number of kills and win the game.
last ridge
been trying to push rank, but it seems impossible if im just gunna lose twice as many as i gain
im not gunna play for 2 hours to make up 1 loss
blazing saddle
If you keep getting good kills and survive till top ten it is easy to gain rank points.
Also the average amount of points you get per match decreases as your tier increases.
For eg if i get 10 kills in bronze tier I might get +80 points
If i get 10 kills in Ace tier I might get +15 to +20 points.
That is what keeps the rank pushing challenging and filters out the pro players among the average players.
last ridge
yet i also see others winning in crown and getting nearly 40 points
i can carry my whole team and maybe get 20
blazing saddle
Totally depends on the amount of kills and survival rating.
The aim is to get maximum amount of kills as well as survive till the end.
blazing saddle
Getting a chicken dinner guarantees you to get high amount of points, but also depends on how many kills did you get to win the game. Else it would just make the rank pushing easier for campers who can camp out the whole game and earn easy points by barely getting 1-2 kills.
last ridge
if the ss/a+ is total, then shouldn't i have gotten more points for the ss over the A+?
blazing saddle
the Grade system is not related to the rank point system as i had mentioned above.
I guess this is how much I can help you to understand the basics of the ranking system. We do not have any information regarding the exact algorithm but whatever I told you is what players have learnt through months of playing the game.
I hope I was able to answer your query, Have a nice day 😄
@last ridge
If you have any questions regarding any issue other than this matter feel free to ask, else move to #pubg-mobile or #chat for furthur discussions.
civic shuttle
Hi @blazing saddle , I lost a ton of merit cos I hit a rock while driving in a full car. The car exploded instantly even though it had more than 75% health. Does PUBG mobile reports this automatically, does the merit reset after the end of the season and any idea how to regain the lost merit back before the season ends since it was an accident?
blazing saddle
@civic shuttle If you kill your teammates in game (accidentally/intentionally) the game detects it immediately and your teammates get a pop up asking if they want your merit to be decreased.
The only way to get merit back is to play the game. For further info on how you can earn merit check faq 3.14 in #481198147478224896
civic shuttle
Thanks for the info @blazing saddle. So basically if only one chooses to decrease it for shits and giggles, I'd lose the max amount of points?
blazing saddle
@civic shuttle I guess your merit will go down to 80
civic shuttle
Its 40 now 😢
blazing saddle
so most of your teammates clicked the Yes when the pop up came asking if your merit should be decreased.
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat.
blazing saddle
@remote socket Yes, it was not related to support.
civic shuttle
Yeah, my squad clicked yes. Quite a d!@k move since they weren't randoms. I'll read the FAQ, thanks for the info and quick support
blazing saddle
@civic shuttle Happy to help, also keep your language in moderation 😄
civic shuttle
I sensored myself! The FAQ doesn't say if the merit resets after a season tho
civic shuttle
thanks for the support, seems I got some grinding to do... 😂
blazing saddle
@civic shuttle Good luck with that 😅
blazing saddle
@tall pawn How may i help you?
tall pawn
@blazing saddlei select urban skin but i didnt want it
I want change it to assult skin
I think tencent can do it
blazing saddle
@tall pawn You can select only one of the two skins. You cannot revert your choice as it warns you before hand.
If you wish to have the other skin you can buy it from the Royale Pass shop for 9600RP points.
tall pawn
@blazing saddleplease help me i cant buy it
blazing saddle
@tall pawn You can buy RP points for UC.
and also earn them by doing the weekly missions.
tall pawn
9600 rp ? In 6 days?
candid finch
How should i do this?
tall pawn
I think tencent can revent it
candid finch
i tried marking the map and landing there like 4 times.. its still 0/3
blazing saddle
If you do not wish to do the missions you can buy the RP points. @tall pawn
You were priorly warned before you made you choics. It cannot be reverted.
@candid finch You don't have to move outside a radius of 200m from the location where your parachute opens. I believe it is self explainatory.
blazing saddle
Well I did answer.
spare pike
Hello. My mistery airdrop keep showing the same items for almost 1 month! Please help me
candid finch
dude that still doesnt make sense
so when i open my parachute.. i cant fly 200 meters outside that radius?
blazing saddle
@spare pike Mystery airdrop items may or maynot refresh, It depends on a chance.
candid finch
okay i honestly think ive done that a lot of times already.. the game doesnt Register it
blazing saddle
@candid finch yeah if you move outside the radius of 200m it wont count.
tall pawn
@blazing saddle i want assult skin but my device have more lag when i touch i see assult then i tuch ok i see my skin is urban
I try hard for do this messions
blazing saddle
@tall pawn I cannot help you regarding this. The choice cannot be reverted.
candid finch
wait so does that mean making a mark on the map doesnt matter?
so i can just like open chute and drop straight down.. would that work?
blazing saddle
@candid finch No it doesnt. I suggest you click the option of mark my location the moment the parachute opens and try not to move outside the 200m radius.
blazing saddle
It worked for me 😄
candid finch
tried it twice.. dropped hot areas so theyd kill me fast.. doesnt work dude 😢
i tried it liie first open parachute than quickly tapping the mark my location map.. than first mark my location and quickly tapping open parachute and dropping
both drops werent more than 50 metres from mark.. why doesnt it work! 😢 @blazing saddle
blazing saddle
@candid finch try doing it when you get off the plane.
candid finch
hmm cool @blazing saddle
jovial anchor
@candid finch try doing what toroid told you except don't jump, let the plane automaticly kick you out when you reach the end of the line
candid finch
and just let it drop by itself too?
jovial anchor
i don't know what the achievement requires, just do what toroid said except let the plane auto-kick you is what i can say
it has worked for many others
blazing saddle
candid finch
hmm ayt cool
lemme try
noice auto jump worked.. 1/3 now... dude devs need to fix their stuff lol.. why we gotta go through all thia
spare pike
@blazing saddle but before that. It refreshed every day. It happened after i bought a skin from mistery box. And the next 30 days it keep showing the same items.
blazing saddle
@candid finch haha glad it worked out
@spare pike try not opening the mystery box when you get the notification 2-3 times. Then try opening.
If it does not refresh contact the ingame customer support regarding the issue.
dense ridge
There is no beta for now ,I think
blazing saddle
@toxic fern do you have the official beta? Wait for the links to be out on this server and they will unlock a channel called #beta-support soon.
candid finch
thanks for the help! @blazing saddle @jovial anchor
blazing saddle
@candid finch No problem, Happy to help 😄
jovial anchor
rocky yacht
! rank
bold siren
#481204134859505684, @rocky yacht.
thorny matrix
Is it just me or anyone else facing parachute landing bug ?
blazing saddle
@thorny matrix it is related to the network issues, either yours or the teammates you are following.
bitter ember
So I'm on my wifi, im on 4 bars, I get in a match, I dont lag, everything is stable, and then out of no where I disconnect
This has happened multiple times
vestal matrix
Hello,
I can't seem to be able to link my pubg account to another platform (Twitter, GP...) and its only connected to Facebook, there is no plus icon to add something else. Any fix/solution?
night cloak
My computer was hacked and the hacker was able to pull all my data and email from my computer. I installed a new version of Windows and tried to check all my stolen accounts again. It took 3 days to review again, and when I tried to access my account in the game pubg mobile, I saw this message "The account has been blocked for 10 years" I have not used any software or files to penetrate the game, all that has been hacked my computer, and I am now trying to retrieve all my accounts online,
Please understand the problem, I know a good policy of playing fair, and I play fair
Cheers ....
pale falcon
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into, @night cloak.
night cloak
anyhelp
pale falcon
You’ll have to press the file claim option in the bottom corner of the account suspension dialog box.
vernal flume
I have stable wifi with 60mbps. But pubg ping is 1000+ms. Normally it is 80ms. Same issue from evening
@pale falcon
@flint garnet
ruby bronze
I too have the same issue with parachuting bug when landing. Do not say it's my wifi, it's stable throughout the whole match after parachuting bug stops and lets me land.
My best option is to wait for optimization soon?
cosmic gazelle
When I unfollow someone whom I following for landing, I fall down so fast and then I'm in the ground and again I'm in the air.
2nd Bug- While sitting in a car,I get teleported.
Internet etc is fine.
night cloak
@vernal flume, You can try changing your network from wifi to mobile data and otherwise.
Also try rebooting your device.
@ruby bronze, Many users are currently facing this bug, our best bet is to wait for the patch.
@cosmic gazelle, Please report the bugs via the in-game bug report option or fill the details in the form pinned in the #555492558428700682 channel.
cosmic gazelle
@night cloak haven't got a big bug fixed yet since 8 months and expect to get this bug fixed
night cloak
Developers work hard to bring patches for bugs, but due to the fact that PUBGM supports vast variety of devices, it is sometimes hard for few bugs to get fixed for all devices.
All we can do now is to keep reporting and keep patience untill the issue gets resolved.
prime steeple
is there any controller support for this game
night cloak
There is not.
placid cape
The medium frame rate has bug
The gun has Low Fire rate in this frame rate
Check out the M416 in the medium frame rate
And compare It in High frame rate
Need help man
This glitch can be kill the game
No One Cares
narrow echo
storm flumeBOT
Your username does not comply with our community guidelines, @placid cape. Feel free to request a different server nickname in compliance with #481193721560432670. Alternatively, we will assign you a server nickname at our own discretion.
trim cargo
is anyone interested in joining a loyal pubg team?
rose flint
The amount of cheaters in eu duo fpp ace/conqueror is too damn high
Literally looking through walls and prefiring with groza no recoil x6 at 300m
fallow zinc
5469912176
mystic copper
Can anyone tell me how I can add a pc player on pubg mobile
mystic copper
What if it’s an Pc emulator player
night cloak
You can just type in their name.
remote socket
@night cloak what challenge?
mystic copper
How can I download a emulator
storm flumeBOT
Hello, @mystic copper!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
night cloak
You can download TGB through it's official site.
Why are Gold and Diamond players coming in Ace matches?
night cloak
You just need to finish matches in crew challenges, @remote socket.
You can find it on Google, @mystic copper.
mystic copper
Okay
daring patio
It could be because of lack of Ace players when you start matchmaking, @night cloak.
patent wren
So I uninstalled and reinstalled pubg for the first time since my phone got pie (not sure if it's related) and now it keeps telling me to exit the game turn on access to storage and reload it. Even though I turned it 9n it told me that, so I turned it off and back on again and it still isn't working.
twilit flint
Well
My Pubg Game gets Laggy When use Screen Recorder or Any Recording App Which runs over pubg i make Video But my Pubg Get laggy when i use it
Like Example If i use a Screen recorder My Game will lag While playing a Match And The Lag is Very Bad
But my Wifi is Working Good When i am Not Recording or not using any Screen recorder
and i can play pubg with no lag when i do not use Screen Recorder
willow dune
Well it is pretty obvious that this happens and with everyone.
Screen Recording utilise the CPU which results to decrese in performance of the game @twilit flint
quasi quarry
I keep experiencing a glitch where my weapon auto scopes in non stop.
storm flumeBOT
Hello, @quasi quarry!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
blazing saddle
@night cloak yes.
twilit flint
@willow dune anyway to Fix it Cuz i Want to Record my gameplay For Videos
willow dune
The truth is that to fix this upto an extent,
you need a better device (high end device) from the one you are using rn!
One thing u can try is lowering the graphics of the game. @twilit flint
grave stone
May I know how to create a TDM game with a room card?
blazing saddle
@grave stone Use an Advanced room card to create TDM games.
exotic bramble
Guys do any of you have a bug where when a grenade explodes or a car drives in your vicinity, your game just freezes
And you need to restart?
grave stone
@blazing saddle oh OK.... Normal room cards doesn't work huh?
lime salmon
Why is my gamepad not working with pubg mobile 😄 saves ur 👍
steady lantern
daring patio
You can create a Team DeathMatch room using a normal room card if you switch to FPP, @grave stone.
lilac prism
Is the beta even out yet
silent terrace
storm flumeBOT
Hello, @silent terrace!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
scarlet lark
PUBG get your servers fixed!
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
blazing saddle
@scarlet lark Take your complaints there.
blazing saddle
@scarlet lark We are volunteers who help out fixing minor issues of the game and we are not connected to Tencent games or Pubg Mobile Developer Team in any way.
So we can't fix the servers for you.
But if you need assistance with improving ping issues, there are solutions in the pinned messages.
blazing saddle
@scarlet lark The server is official, but the people supporting in the channel are just volunteers.
glad swift
Do existing prime plus subscribers get 50% off from 11th july?
north mortar
how i can Contact Developers For Optimization ?
willow dune
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions. @north mortar
weary kayak
I guess u can send feedbacks from in-game
They dont reply... but they do look into the matter
north mortar
no everyone on S10+ Exynos9820 very bad optimization and never pubgm make patch
i have buy royal pass and i cant play....
last sparrow
When is fpp for arcade games coming? In war mode add a method to let us know that the match would be a sniper match or AR match or MG match....in sniper match pls give us a pistol also becz everytime u try to snipe someone land next to u make the sniper match into a shotgun match....the three wheeler scooter type vehicle...its very difficult to drive please improve its physics. Is friendly fire feature coming in future?
blazing saddle
You can submit your suggestions to the ingame customer support.
Also keep an eye on upcoming stuff in #news
night cloak
@night cloak restart the game. And everything will be ok.👌
vale mica
please banned this player
storm flumeBOT
Hello, @vale mica!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
weak valley
Can you guys report this hacker trying to help crack down on them to make the community better he shot me through apartment building wall 300m away from me
storm flumeBOT
Hello, @weak valley!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
soft dirge
@mod is Contact developer in this server.
pale falcon
We don’t have any contact with the developers, @soft dirge.
soft dirge
@pale falcon so what the meaning of official discord.
pale falcon
We only have contact with some community managers, @soft dirge.
You’re not allowed to tag those.
soft dirge
@pale falcon ok But my PUBG account banned without any reason since 3 days. What I do.
pale falcon
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into, @soft dirge.
You’ll have to press the file claim option in the bottom corner of the account suspension dialog box.
soft dirge
@pale falcon I have done this but he can't reply
pale falcon
The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder.
soft dirge
@pale falcon I know this but it not time to ban I'd because crew challenge are coming.
soft dirge
@pale falcon I think my account is banned for network change detection ..solve??
pale falcon
That’s all? You may refer to the pinned message.
soft dirge
@pale falcon I read upper msg.
But any rules regarding network change or slow to got banned
pale falcon
How long are you banned for?
soft dirge
10 years ban since 5 days
@brad is the best is anything what you do...
@brad is the best is anything what you do...
pale falcon
I’m sorry, we’re only responsible for managing this server itself. We serve as a representative of the server we work in, @soft dirge. We can’t assist you any further.
night cloak
Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest.
soft dirge
@night cloak @pale falcon thanks
muted torrent
Please unbann my account sir 😭😭😭my pubg id - SaquibBamne786.it was my main account sir please try to understand and help me please I beg you.
vagrant onyx
@muted torrent how many your ban is ?
pale falcon
You were banned for a reason, @muted torrent. We can’t do anything about it here.
muted torrent
@vagrant onyx 10 years.
pale falcon
Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service.
muted torrent
@pale falcon no, I was banned unfortunately banned without any reason, I was not even hacking.😡
pale falcon
The system detected it, @muted torrent. You were banned properly.
muted torrent
@pale falcon did this happened due to VPN ?
pale falcon
You can be banned for using that, @muted torrent. It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.
muted torrent
@pale falcon I am sorry, I didn't know that 😟
@pale falcon at least they could have banned for a week man, it's really tough to get to 61 level.
pale falcon
That was your own responsibility, @muted torrent.
wind bane
Is there no hacker left in pubg mobile now?
vagrant onyx
@wind bane nah dude there is hacker
pale falcon
There’s some, @wind bane.
wind bane
I got killed by a hacker now
muted torrent
@pale falcon you guys seriously 😟
wind bane
Recorded whole match pls ban him
storm flumeBOT
Hello, @wind bane!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
muted torrent
@pale falcon If this keep happening, I don't think anyone would use pubg afterwards.m
wind bane
And stop banning people's who use gfx tools
muted torrent
@wind bane yeah man, this is injustice.
wind bane
@pale falcon I reported him but nothing seems to be working.
pale falcon
It takes time, @wind bane.
small stag
@wind bane there are settings that can be changed with them to remove grass which defeats the purpose of going prone which brings an unfair advantage
long rivet
@wind bane i got ban from slow internet connection this game sucks bruh
pale falcon
Please go to #pubg-mobile if you don’t require support, @muted torrent. You can express your frustration in that section as long as you keep it civilised.
vagrant onyx
@wind bane you can ask your teammates to report him and other player that got killed with that hacker
its might make the process faster and disconnected him from the match
wind bane
@pale falcon if you want I can provide u a small clip of him hacking but pls ban him now. Become this is the second time same hacker killed me
pale falcon
I can’t ban them, @wind bane. You’ll have to keep reporting them.
small stag
@wind bane he isnt a dev only a mod for discord
pale falcon
Please stop, @muted torrent. You’ll be moderated if you continue.
small stag
@wind bane ok we have tried to tell you that @pale falcon isnt a dev only a discord moderator now please stop
We cant ban people ingame from discord or contact tencent to have that done please get that through your head
wind bane
@small stag so why this section name pubgm support?
small stag
@wind bane to help with resetting the game back to normal after a crash or a bug not cheaters
I'm only a player that helps out time to time in this chat room now please stop demanding that we ban a hacker when we cant
wind bane
👌
wind bane
Welcome
small stag
Are we gonna do this now
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat.
wind bane
Hy why don't you tell devs to add a new hacker dress and cost $100000
small stag
@blazing saddle me and @pale falcon have tried to tell @wind bane that we cant ban people and just wont listen
@wind bane this the last time we arent dev's and this is for minor problems now please stop
blazing saddle
I think Melanie alone is enough to moderate the user accordingly. If the user continues with spamming or repeating the questions which have been appropriately answered you can just tag her or report the user with the proper user ID in #discord, @small stag
pale falcon
He has stopped, I’ll mute him if he continues.
small stag
@blazing saddle I know I just hopped on before I fell asleep to see if anything new was posted until I saw melanie dealing with this I cant stand it when people do it to me or anyone else
I dont want to start stuff only break it up and tell them that we cant do anything
And by the way he/she said in the last message he/she are entitled
@blazing saddle goodnight
ruby pine
Hey ... i have a question please
pale falcon
How may we be of assistance, @ruby pine?
ruby pine
Im logged on pubgm with facebook account ... played for allmost one year and purchased few thingswith UC ... if i lose my Facebook account for any reason like being disabled ... that means im going to lose all my hard work and game data ... is that any possible way to recover them without facebook being enabled
@pale falcon
grizzled lark
Only if you have linked the same account with another social media, @ruby pine.
ruby pine
I mean ... if i link the account with twitter ... i might be able to login using twitter infos even when facebook aint working ?
Cuz i only linked it with facebook ... if i link it now that will work ?
grizzled lark
Yup.
ruby pine
Im doing it right now and i really hope it works out .
smoky oxide
hello
pale falcon
How may we be of assistance, @smoky oxide?
smoky oxide
i got banned my pubg mobile m account for no reason
i contacted in game chat but no response reply
please reply me
pale falcon
The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder, @smoky oxide.
smoky oxide
i tried so much time but
nothing
for no reason i got banned in pubg
mobile
can anyone eply
twilit flint
i bought the exlite pass
smoky oxide
you know i got rp
ruby pine
@grizzled lark alrighty... im linked to playgames rn.
smoky oxide
but banned for now no reason
storm flumeBOT
Please refer to FAQ 2.9 in #481198147478224896 for further information, @smoky oxide. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
grizzled lark
Great, @ruby pine.
daring patio
No, @twilit flint.
twilit flint
Oof Why Can't there be UC to Buy Prime Plus
daring patio
You can buy a Prime Plus subscription using real money, @twilit flint. You buy UC using real money too. I don't see a difference.
twilit flint
@daring patio i mean There is No Way to Get Prime Plus using UC then using it Real Money
Like Prime Plus - 8000 UC lol
nvm then Bye gtg
weak valley
What’s the purpose of this discord if you can’t help do anything about all you guys care about is the money not the community fyi your game sucks and i hope that they remove tencent from COD mobile before it’s too late
daring patio
This Discord server serves multiple purposes, @weak valley. The game is loved by millions of players and it is doing quite well I suppose. If you have a problem please post it here or contact customer support in game. Thank you and refrain yourself from posting any messages here if they are not support related.
twilit flint
Right✅
Pubg ❤
@daring patio
i have a Question
How Many Employees are there?
all But In Total of all staff
daring patio
Our Discord server has twenty four staff members, @twilit flint.
If you meant Tencent employees, I am sorry the number is unknown.
twilit flint
Omg Nice
@daring patio
if there are like 40+ Staff Ingame It will be no Hacker Game
daring patio
I can assure you the number is way above forty, @twilit flint. Hackers are being nabbed each day.
twilit flint
Player
Unknown
Battle
Grounds
Is Best Cuz Over 1Mil+ Players Play it And Much More Famous In India Even my Friends Play It Good to see friends on A Mobile Game with Nice Gameplay Graphics
coral leaf
Is the prime plus will never be 50% again ? So the new member have to pay 10$?
storm flumeBOT
Hello, @zenith arch!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
twilit flint
@zenith arch wtf 203 Games and he got Ace Tier
night cloak
@coral leaf Yes, new members have to pay 10 dollar
feral badge
night cloak
The reason is stated there, @feral badge.
teal pagoda
how can i report a bug?
alpine galleon
@teal pagoda
You have an in game option to report..
If you want to report a bug here go to #555492558428700682 and read the pinned message. @teal pagoda
storm flumeBOT
Hello, @teal pagoda!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
alpine galleon
👍
blazing saddle
@keen nexus It means it wont charge you extra money for your current subscription if you have bought prime plus before 11th.
noble robin
blazing saddle
It is advisable to buy the Prime Plus subscribtion before 11th if it is your first time, only then you will be able to get the 50% discount. The offer ends after 11th and if you purchase after that date you won't get the discount.
If you have already subscribed to prime plus, it will not charge you the extra money for the subscription. @keen nexus
noble robin
Can someone explain where the joystick disappeared?
blazing saddle
@noble robin Just restart the game, it will get fixed.
alpine galleon
What wrong did I say....
noble robin
Wtf is this game dude ?
blazing saddle
@alpine galleon You can follow the guidelines. Do not interfere when a moderator or contributor is supporting.
The rest is self explainatory.
@noble robin You can report it in #555492558428700682
alpine galleon
But if I don't advise anything wrong it should not be a problem.. @blazing saddle
rich kite
Why cant I equip my trooper set if I have it...I couldn't disassemble it because I had only one from the pass
blazing saddle
@alpine galleon When two people try to help out a person it can cause confusion. Priority is given to the staff members.
alpine galleon
Ok fine..
blazing saddle
@rich kite can you provide screenshots of your issue and elaborate the issue?
rich kite
blazing saddle
@rich kite you must have already equipped it in the RP closet. Try removing the clothes in the RP closet.
keen nexus
@blazing saddle It turns out that I can get 50% discount 2 times or not?
blazing saddle
@keen nexus No. You get discount only for the 1st time, if you have already subscribed before 11th.
rich kite
Ok I'll try that, tnx @blazing saddle
keen nexus
@blazing saddle If I bought subscription 2 months ago, I will not get discount?
blazing saddle
@keen nexus If you have already subscribed for prime plus with the 50% discount on the first subscription, you will not recieve the discount on the next time.
This 50% off discount offer is only for the 1st time purchase which will be discontinued after 11th July.
keen nexus
Ok, thx
onyx briar
hi
is asia serverdown i keep getting request time outeven my internet is fine ( edit nvm is fine now )
formal trench
Is it just me or someone else as well it was last night when i was playing with my crew mates. I could not see their as well as my character.
blazing saddle
@formal trench does restarting the game fix the problem?
If not go to settings and clear in game cache. Open game and let it redownload some resources and then login.
teal pagoda
been its been a week and iam always above him . he is always conqueror and iam still Ace we are in top 160 europe server
blazing saddle
@teal pagoda It is a known issue and will be fixed soon. We currently have little information about the issue. Just wait for the update.
onyx briar
the issue is here again
it keeps saying request time out even my internet is perfectly fine ( is asia server broken )?
i am in the lobby and its annoying others dont seem to get this prob
teal pagoda
@blazing saddle is it fair that iam above almost 400 people who got conquered and iam not?
blazing saddle
@teal pagoda I know, I am well aware about the issue and I'm sorry for the inconvinences caused but there is nothing i can help you with here. You can contact the in game customer service.
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
teal pagoda
@blazing saddle 2 screenshots incoming
blazing saddle
@teal pagoda If it is about the same issue, please avoid asking the same questions again and again. As I said I am aware of the issue you are facing.
teal pagoda
iam typing every 5-7 hours no respond or closing the ticket
7 days and the ticket it wide open
blazing saddle
@teal pagoda Keep on reminding the customer support. That is the only way to reach out to the devs.
weak valley
How can i report bad staff members?
teal pagoda
can i please call them?
night cloak
You can privately message an administrator about it, @weak valley.
teal pagoda
do the devs have phone support number or something skype whatever i can do
night cloak
You can only contact them through customer service in-game.
tropic dove
Hello
night cloak
How may we be of assistance?
teal pagoda
@night cloak reds above please they are not answering for 7 days
tropic dove
I have 1 question abou account if 1 guy want to sell account he can get a ban?
night cloak
You will have to keep sending in tickets until they respond, @teal pagoda.
Yes, @tropic dove. It is against the Terms of Service.
teal pagoda
i want to be conqueror before they reset
night cloak
You will have to wait, unfortunately. There's nothing we can do here about it.
teal pagoda
is there anyone here who can contact them?
night cloak
There is not.
blazing saddle
@teal pagoda your questions have been answered already. Please do not repeat the same problem again and again.
tropic dove
Can you ban this account owner this account he throws for money people my friend want to buy for 4000$ he give him money first and he don’t give my friend an account
dense ridge
night cloak
You will have to contact customer service for that, @tropic dove.
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
The game registered that you got a Legendary item in the 26th draw and a Mythic item on the 30th.
The ID will not work as 0 is censored in the game, I believe, @night cloak.
tawny garden
This said creats that 120 cost or more but its bug its not working when we open creats
night cloak
@night cloak i can't add error T-T
Did you read the instructions properly, @tawny garden?
There's nothing we can do about your issue here, unfortunately. Further enquiries can be redirected to customer service.
daring patio
You may use the users name instead of their ID, @night cloak.
night cloak
@daring patio i tried with the username too
lime juniper
Try ErrorForbidden instead. I changed from that to Errora403 two weeks ago or so.
daring patio
Oh. They are adding you? 😔
lime juniper
They wanted to die with me, so we will play with grenades someday.
lime juniper
Let me search for it next time I am entering the game.
night cloak
@daring patio y chu sad
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat.
tawny garden
@night cloak someone on my friends repaired game and The problem was solved
Rip my 1200 uc
blazing saddle
@tawny garden The counter resets when you get a legendary item. It has to be 30 times in a row.
tawny garden
Oh
blissful leaf
Does Anti aliasing even on "strong devices" decrease battery power?
daring patio
Yes, @blissful leaf. All devices except emulators.
prime steeple
jovial anchor
@prime steeple read the pinned messages, i believe it can help (the one by toroid)
prime steeple
will this get me perma banned the next time?
brazen kettle
👀
daring patio
After several such messages, @prime steeple.
prime steeple
i was using google's DNS it turns out
i have switched it back to normal router DNS
gritty glade
I am Satisfied @night cloak
tender torrent
Can i get any help?
night cloak
Good to know you're satisfied, have a good day ahead @gritty glade
tender torrent
With pubgm emulator
night cloak
@tender torrent i would call some contributor for your issue, ppz hold up
tender torrent
@night cloak What kind of engine do you use to run emulator pubgm?
night cloak
@blazing saddle can yoi help him regarding emulator
storm flumeBOT
Hello, @tender torrent!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
night cloak
@tender torrent Tencent gaming Buddy is the official emulator for pubgm experience
tender torrent
Oh im using that too but im having trouble
blazing saddle
@tender torrent go to #emulator-support after you get the emulator role. Follow what the bot said above to get the emulator role.
tender torrent
I did lets go chat in #emulator-support
prime steeple
so the issue happened on a alt account of mine again i got banned for 10 minutes
even after dns switch so now should i just contact CS
daring patio
Yes, @prime steeple.
prime steeple
ok :+1:
blazing saddle
@prime steeple If your DNS is google it should not cause any problems.
DNS changing may cause problems only when you use it to change your network to some other countries network, like a VPN.
agile bramble
@GLadiator#4148 check server rank and compare with your profile rank. if server rank and profile not match your account maybe have problem like me.
blazing saddle
@agile bramble the issue has already been addressed to. We are aware of the issue and the said user has been directed to the customer service.
sour mantle
anyone can help me ... some hacker steal my friend account
agile bramble
@blazing saddle i think report this problem to customer service not solved, bcs i have this problem since long time ago😂
blazing saddle
@agile bramble Yes and that is the only solution we have for the problem until we get futher information about it.
agile bramble
someone from this channel tell me to report this problem to bug report, but until now nothing change, my account still stuck and my rank still error or not correct. there is no certainty about this problem. but i hope this problem fixed soon
blazing saddle
@agile bramble Yes, we are hoping that they patch out the problem in the next update.
agile bramble
the very disappointing thing is when you have enough points to reach Conqueror, but the server rank doesn't update it
brisk knot
I founded hacker in my team.
blazing saddle
@sour mantle Account safety and security is your own personal responsibility. The game or the developers are not accountable if someone manages to gain access to your account due to being irresponsible about the security of the social media.
storm flumeBOT
Hello, @brisk knot!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
brisk knot
When I go to lobby and see his KD. Then I confirmed it.. 14KD
sour mantle
how he can steal that account when the account link with Facebook !!! @blazing saddle
blazing saddle
@sour mantle the only possible way is to gain access to the facebook.
prime steeple
@blazing saddle Yeah but the first time it happened i was on google's dns
brisk knot
How can we report hackers outside the GAME/
blazing saddle
@prime steeple did you change dns from google dns to something else? maybe that cause the problem?
@brisk knot Please refer to the message sent you by the bot. That is the only way to report cheaters.
prime steeple
Ok so the first time it happened i was on google's dns then i changed it back to my normal dns to see if it will happen again and it did 🤔
brisk knot
@blazing saddle I also have proof.. So I use CUSTOMER? SERVICE.
blazing saddle
@prime steeple I suggest you stay on google dns to avoid any problems.
@brisk knot yes.
prime steeple
ok i will try it again
sour mantle
so is there someway to bring that account by some proof like video or picture or anything ...
blazing saddle
@sour mantle If someone is able to gain access of facebook, it is the users irresponsibility.
I suggest the user should link atleast 2 social media account to the game account so that the user does not lose access of the account.
Futher more try changing passwords of the social media which you suspect has been hacked, this will revoke access to that social media across all the devices and apps it has been used to login.
storm flumeBOT
Hello, @brisk knot!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
sour mantle
Thank you ... @blazing saddle
blazing saddle
@brisk knot Do not repeat the same issue again and again.
prime steeple
@blazing saddle so i saw faq 1.4 and it says change IP settings from DHCP to static
but i cant find IP settings that have DHCP or static
blazing saddle
@prime steeple are you on ios?
prime steeple
yes i am
deft fog
Jinxed achievement is not counting as i have purchased premium crades more then 15 timea but it is still the same as it was showing me earlier
deft fog
Ol
blazing saddle
@deft fog you shouldnt get a legendary item or above, 30 times in a row.
If you get a legendary item at 29 it will stop at 29 and counter will reset. The mission will show 29/30.
deft fog
blazing saddle
you probably got a legendary item at the 17th draw. hence the counter reset.
it has to be 30 times in a row
vagrant onyx
@blazing saddle true
deft fog
Means i have to open 17 more so that the count will increase ??
vagrant onyx
@deft fog bro the counter wont rest if you got legendary
( i guess the only way to let it go over 16
is to open new 17 create
night cloak
If you have not obtained a Legendary item yet, then yes, @deft fog.
scarlet crater
Does anyone know how long it takes for your avatar to update in game? It's been 3 days when I changed my profile in twiter but pubg hasn't changed it yet
night cloak
Have you tried repairing your client?
scarlet crater
@night cloak me ? No
vagrant onyx
@deft fog reinstall the game wont help the jinxed
blazing saddle
@deft fog if you recieve a legendary item, the counter is reset and you have to start opening crates all over again. From 0 to 30.
deft fog
@vagrant onyx ok and thanks for ur assist 🙂
night cloak
any mod here?
deft fog
Yes i got one legendary set @blazing saddle @vagrant onyx
blazing saddle
@night cloak what is the issue?
night cloak
need a moderator.
blazing saddle
@deft fog so you have to start counting the crates again from the time you got the legendary set.
@night cloak
deft fog
My doubts are cleared ..thanks @eveyone
rain wraith
@deft fog
if you got any legendary, well, now you need open 30 new crate, again in a row without legendary to get the free 10 crate..
night cloak
Yes, @night cloak?
vagrant onyx
@deft fog do not open premium create will give you 100% legendary item
rain wraith
I got legendary in my crate number 25😭
night cloak
PUBG gave me prime plus reward (300 uc and premium coupon classic coupon id card room card) 2 times. But i am just prime member not prime plus.
vagrant onyx
@rain wraith have you open premium create in number 25 ?
soft dirge
vagrant onyx
@night cloak if you bought prime you wont get the 300 UC
soft dirge
Help me no response connvertaion clase
night cloak
And i messaged to in game support. Delete the 600 uc and rewards and they dont delete.
rain wraith
@vagrant onyx no, in Classic crate a got the stupid helmet legendary
blazing saddle
@soft dirge keep trying again.
night cloak
Well, @night cloak, you're saying you don't want free rewards?
soft dirge
@blazing saddle means
prime steeple
@blazing saddle I just completed a match on Asia server with the same dns and i didnt get kicked out so i think i will avoid NA server for now
vagrant onyx
@rain wraith there is offer in classic create sometime you have to wait
there is legendary have 500%
night cloak
@night cloak yes.
prime steeple
Thanks for your help
blazing saddle
@soft dirge contact them again if you did not recieve a proper response.
night cloak
If customer service doesn't do anything about it, then you'll be fine, @night cloak.
Its not fair. Will pubg ban me?
blazing saddle
@prime steeple well im glad it worked somehow.
night cloak
All account suspensions are, as repeatedly informed of earlier, justified. This means that no accounts are suspended without a proper reason. Accounts are suspended due to violation of Tencent Games' terms of service, and there is no way of recovering access to a suspended account aside from waiting until the punishment automatically ends, @soft dirge.
Like I've said, if customer service did not do anything about it, you'll be fine, @night cloak.
Thanks.
soft dirge
@night cloak I got 10 years ban with no reason...
night cloak
There's nothing we can do about your suspension here. Please move to #chat, thank you.
vagrant onyx
@soft dirge -using VPN might get you banned
- playing a game than get reported might get you banned
- using 3 party application get you banned
soft dirge
Any three condition I didn't brack @vagrant onyx
vagrant onyx
have you remember how did you got banned ?
soft dirge
So I @vagrant onyx contact customer service
vagrant onyx
@soft dirge
rain wraith
I have never seen anyone say that they gave justified ban, lol always says i got ban for no reason, maybe they use GFX tool or some other app .. and they think they do not do anything bad
blazing saddle
@soft dirge Please do not bring the same issue here again and again. Your issue was appropriately addressed to previously. We do not tolerate ban related issues here as all bans are justified.
If you continue asking the same questions, moderation measures will be taken against you.
You have been warned.
If you have no other questions related to the game please move to #chat or #pubg-mobile.
spring void
Can anyone guide me about crew challenge matches, how do i join the first rounds matches and when does every match happen?
lilac moss
So season 8 starts on 16?
tidal mist
It'll be announced when it does
lilac moss
As per rumors i heard it will be released on 16th so is it true? @tidal mist
blazing saddle
@lilac moss No official date announced. Rumours can not always be true. Keep an eye on #news.
lilac moss
Sure thx @blazing saddle
night cloak
my pubg wont turn on its just on the starting screen
it's still stuck on the starting screen
Use a different Internet connection.
don't have another one
Try restarting your router.
didn't work
opaque sorrel
how come ingame it says you can keep your subscription at the 50% off price if you’re already subscribed, but in my subscriptions in app store it says next month I have to pay full price...
I’m currently subscribed at 50% price, game says I will keep that price, but app store says next month I have to pay full price
small drum
I got a problem @lime juniper
opaque sorrel
Am I misinterpreting this or something? App store says next month I have to pay full price. Another tencent scam? If so I’m unsubscribing.
dense ridge
@spring barn it's not recommended to use vpn at all.
spring barn
But its not an third party app its all in device
dense ridge
But it's still vpn
dense ridge
No problem
night cloak
@spring barn here everyone will say thatvpn is not "recommended". I suggest you to contact customer support for right information.,
spring barn
Hmm i m writing down. Mail
night cloak
You will have to use a different Internet connection then, @night cloak.
damnit
You will have to pay full price for the subscription after 11 July, @opaque sorrel. That sentence is meant for subscriptions before 11 July.
safe wave
When the erangel 2.0 comeing in pubg mobile?
night cloak
We do not know.
It has been confirmed by a TGB developer, as well as in the past by a PUBG MOBILE operations team member, that VPN usage does not cause suspensions of any sort. However, using a VPN can convince the anti-cheat that you're playing on a shared/sold account (it detects you playing from several different countries), which would also violate the ToS, so we strongly do not recommend using a VPN service, @spring barn.
spring barn
Thats seems to be quite legit
So like if m using it for. Like. Only one region for example indonesia only.so I'll not get banned cause i didnt used a whole lot country vpn for. Clothes but for ping. So is it ok to use vpn for 1 country only.
dense ridge
Do it at your own risk
spring barn
M not gonna do that untill official mail can confirm me
I'll be needing proof. If get banned
dense ridge
We can't comfirm
opaque sorrel
@night cloak why does it say existing subscriptions will continue at 50%? I have an existing subscription...
spring barn
@dense ridge yeah i know. But pubgm official mail can do
night cloak
This feature was implemented to prevent VPN usage from obtaining region-locked rewards.
spring barn
Either confirm or deny
night cloak
It means subscriptions before 11 July will be purchasable at 50% off the original price, @opaque sorrel.
dense ridge
Deny
spring barn
Oh. Ty
opaque sorrel
@night cloak ah I see thx for explaining
night cloak
Cheers.
spring barn
Can i purchase sub at discount before 11 2nd time ??
rose flint
Is mr fu gonna ever read what we talk about here or is he just standing there in the server to pretend the developer team cares about the players? Asking for a friend that is pissed about losing because of cheaters
night cloak
No, @spring barn. That offer is only exclusive to first time purchasers.
spring barn
Ok
night cloak
@rose flint They are community managers for this game, not developers. Instead of asking those to random pubgm employees, simply report the players in game. As this is the way to do it.
rose flint
Sorry but that's not what I asked. Also reporting them in game doesn't do anything as I'm still meeting the same guys over weeks and they are still relentlessly cheating.
rose flint
So you're saying that it's normal to meet people in ace/conqueror that are cheating and they haven't been stopped before.. Let's say 80 games and about 25 minutes each and an average of 11 kills per game.
night cloak
@rose flint 11 kills are normal actually, and if you find suspicious behaviour - report them. Once several people reports the same player (while in a match), then their account will get previewed.
dense ridge
@rose flint the game receive thousands of reports every hour, it's impossible to mind them all at once
blissful leaf
How the heck the half Asian popularity which play pubg mobile is in European Server?
And then im wondering how they killed me inside of a wall
night cloak
They just want to play on the European server.
They're either cheaters or they're using a glitch.
rose flint
If this is your standard answer written in a notepad then you should rewrite it because you clearly don't play the game in high levels. Been playing this game for a year and I've been ace and conqueror each season. I know how the game works and which guys are legit and which not. I've been meeting the same players over various seasons that keep on walling and prefiring at 300 meters so I'm searching for someone that I can actually contact and that can give me real answers rather than pre written stuff that tells you do copy paste
night cloak
You sure are impressive, aren't you?
Anyways, there is no one you can contact here regarding cheaters. We are in no way affiliated with Tencent Games, PUBGM or their Customer Service.
The only way of contacting "someone" in your context is through customer service in-game.
storm flumeBOT
Hello, @rose flint!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
That's it.
prisma tangle
Hi, if i buy primeplus today or tomorrow ( before 11th july) will i get first month on 50% discounted price? Or will i have to pay full?
Btw i am buyibg for first time
raven zealot
Hi , i have reached 100rp And i have currently 1153 rp points so im deciding to buy crates by them But my question is that the rp points which i have will remain same or not be reseted if i buy new season 8 royale pass?
@night cloak
Are they gonna be useless when the season 7 royale pass will end?
night cloak
@raven zealot They will reset, yes.
raven zealot
Ok so i should buy rp crates by them!?
night cloak
@raven zealot Totally, some people tries to save those for next season and end up being sad.
raven zealot
Oh ok
And yeah i have reached ace in season 7 but demoted to crown 3 , so i will get the season 7 ace title?
slow barn
Hello hope how are you ? 😃
raven zealot
Thanks for clearing my doubt. :)
slow barn
I have a problem
night cloak
Let us know what is the issue you're facing.
night cloak
You mean, you're at 97?
slow barn
It's level 97. RP
I finished all the tasks of the week, but I could not reach the last level
night cloak
You can purchase RP points for the 3 levels. Or you can wait 3 more days when RP points will go on sale, in shop section. Where you can purchase it at cheaper price, @slow barn.
dim hollow
I have my pubg id connected to the gmail
But now I logined to it it has a new start
Plz help
Help
night cloak
Please contact customer service we cannot help with that unfortunately.