questions

[pseudo nexus]

Can you please tell me how to resolve loading screen glitch?

I have lg v30+ which is a pretty solid device I play on smooth and ultra frame rate and have a 25Mbps wifi network still having the loading screen glitch .. and my screen gets stuck

While entering a match

Help please

Hey

@storm flume help

@storm flume .hey

[bold siren]

It's a common issue, @pseudo nexus. We can't really do much about it.

[pseudo nexus]

@night cloak help bro

[night cloak]

You will have to reboot your device after every match.

[kind otter]

As far as I know no other mobile game can be hacked like PUBG mobile can, at least the games that I've played. Why is their anti-cheat so inadequate?

[pearl perch]

@night cloak why am I not there in the team Up 100 list?

[night cloak]

when servers be fixed? And then in Turkmenistan all ping 360ms in the game on all servers

[pearl perch]

Need answers. On what basic do you pick players? In pmsc, in team up 100. What the hell ia going on? Is there even a criteria?

[kind otter]

It would be nice if they explained all that @pearl perch

Don't hold your breath though

[marble temple]

Anyone here to help?

[jovial anchor]

@marble temple how can i help you

[marble temple]

How can I change the linked Google play account to my pubg id?

[jovial anchor]

you can't unlink accounts if that's what you're asking

[marble temple]

No

[jovial anchor]

@glossy sable can you help

[marble temple]

I want to change my Google account that is linked to my id. There is another account which is currently linked to it and i want to change it.

Without losing my RP and stats

[daring patio]

You can not, @marble temple.

[marble temple]

I've access to it

Still can't?

[onyx cairn]

Link or login?

[daring patio]

No.

[marble temple]

So I can't change the Google account? 😑

And what if I just unlink the account from pubg? My data will be removed?

[onyx cairn]

refer to #481198147478224896 2.2 - 2.4
Once linked to an Account you can´t unlink it for data security purposes. the only thing you can do is revoke the access. @marble temple

[daring patio]

I have answered your query. No, you can not unlink any social media accounts from your PUBG Mobile ID. You can only revoke access which will not let you login again.

[marble temple]

I just want to remove the access of that account to open my id, if I also link it with my facebook or Twitter and then remove Google play access, will it work? Then will that account be able to login again?

[daring patio]

If you revoke access you can no longer log in using that social media. If you link some other social media you can log in via that.

[marble temple]

Yeah that's what I'm talking about. 👀

Thanks 🤔

[spark star]

Help

[night cloak]

This article should provide you the information you need, @pearl perch.

https://pmsc.pubgmobile.com/

How may we be of assistance, @spark star?

[spark star]

@night cloak is there any hackers? I quit pubg 3 months ago is there any hackers now?

[night cloak]

There most definitely are, @spark star.

[spark star]

Ooof

I don't know why my id got banned for no reason? Can I bring it back @night cloak

But did they reduced the hacker system?

[blazing saddle]

@spark star There is a new anti cheat system. The hackers are still there but the new system is able to detect abnormalities easily and gives a ban immediately.

[spark star]

Oh okayy

[jade dock]

I got this reward as per the event going on and i claimed the reward but when i opened PUBG i actually didn't receive my reward can you help me please

[night cloak]

You will have to contact customer service for that, @jade dock.

[hardy jasper]

Is using flash dog gfx tool safe?

[wild beacon]

Why the ping is 300+ in the Pubg mobile bonus challenge ?

[glossy sable]

@hardy jasper Using GFX tools is a bannable offence.

@wild beacon Is it the India Bonus Challenge you're talking about?

[hardy jasper]

Alright, Thanks for the info.

[wild beacon]

Yes @glossy sable

[keen magnet]

how can i report the hacker in my team ?

[wild beacon]

In the normal match the ping is around 90 to 100 but when I play India Bonus Challenge, the ping increase to 300+, why ?

[keen magnet]

i have recorded video of the hacker when i said to him that stop using hacks he killed me with grenade

[glossy sable]

@wild beacon For some reason, the India Bonus Challenge uses NA servers, that's why you get high pings.

[keen magnet]

please help

[glossy sable]

@keen magnet Feel free to report them to the in-game Customer Support.

[wild beacon]

@glossy sable When This problem fix ?

[keen magnet]

but can i send the video of hacker in customer support section ?

[glossy sable]

We currently have no information on it, @wild beacon.

@keen magnet Upload your screenshots to an image website like imgur, and send them the link.

Same for videos.

[wild beacon]

@glossy sable Ok try to slove this problem as soon as possible. Otherwise my uc become waste.

[keen magnet]

thanks

[glossy sable]

@wild beacon You can report it in-game, through Customer Support.
Be aware you'll get bots at the beginning, you will have to be patient.

[keen magnet]

yeah they never respond and they automatically close the conversation what should i do ?

[glossy sable]

Send them again, it shouldn't close.

[keen magnet]

sure

[light coral]

where can I post my clan recruitment stuff?

[storm flume]

Please refer to FAQ 7.4 in #481198147478224896 for further information, @light coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Challenges don't complete sometimes. You can do the same thing and it chooses wether to register it or not.

[spring void]

@night cloak can you provide detail of what you are facing?

[night cloak]

'Land on any building in quarry 3 times'. Land on the same building 4 times in a row, only get 2/3 for challenge.

[spring void]

@night cloak you can report bug in #555492558428700682 or ingame

[night cloak]

U was restarted your game? @night cloak

@night cloak yea

still same after that?

[candid finch]

wtf does parachute location mean?

I thought it meant.. where you mark.. but tried and that didnt work

[night cloak]

@night cloak yea still same

@candid finch I know right

[candid finch]

so what does it mean?

or is that what it means.. and games just trash?

[night cloak]

@night cloak Start a arcade game and come back (exit) i think that will be solved because the same thing was happened with me

@candid finch I have 2/3 for that and I do the same thing every game

[candid finch]

mark on the map and than land there? @night cloak

so basically games trash and it doesnt Register it.. not a surprise tbh😂

[night cloak]

@candid finch That's why I came here ive landed on the same building in quarry sanhok 4 games in a row, apparently I only need 3 times lol

[candid finch]

lmao.. my dude... me and a friend landed somewhere like 5-7 times and it only registered 2 of them @night cloak

[night cloak]

I'm level 99 just need 1 more land on a quarry building

[candid finch]

you close nice

[night cloak]

@candid finch yea it's only registering 2 for me

I'm gonna try again now

[candid finch]

Goodluck.. most likely youll need to try a few more times

[solemn tiger]

Hello

Ineed a help

[pale falcon]

How may we be of assistance?

[solemn tiger]

Is pubg pc lite available for srilanka

Tell me pls

[night cloak]

I guess no 🤔

[solemn tiger]

Ohhh .why when i use thailand vpn .it tells the error that your cloent cheating like that why how i fix it

[chilly sluice]

@solemn tiger just change the region in the windows settings to turkey ..and it will work without vpn

[solemn tiger]

Are u sure is that work for all countries

[night cloak]

Starting July 4, the PUBG Lite Beta services will be available in India, Nepal, Afghanistan, Bhutan, Maldives, Pakistan, and Sri Lanka. The firm will also get an additional Hindi language option for gamers in India. Popular battle royale game PUBG has finally announced PUBG Lite Beta service launch for India

Try without vpn.

[solemn tiger]

Ok i will try if it will not work for srilanka what shall i do pls bro help me

[night cloak]

First try it, if it won't work then ask here again.

Pubg lite in beta rn. so i guess it will be for some limited users

[storm flume]

Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

[blazing saddle]

@solemn tiger

[night cloak]

Okay i didn't know.

[solemn tiger]

@blazing saddleyes bro

[drowsy blaze]

my account was banned few weeks back ,still not sure what was the actual reason behind the ban .i was playing fairly and without any third party applications .i tried the file claim service but it was not helpful.my in game name was OVERHEATED.maybe it was the bots who took the decision of banning me so please someone have manual look why was i banned ?

[blazing saddle]

@drowsy blaze We do not provide assistance regarding any ingame bans. We are not a part of Tencent or Pubg Mobile and we work just as volunteers.
All the bans ingame are justified.
If you feel your ban was unjust kindly click the file a claim button or wait for the cooldown.
I hope you understand, have a nice day.

Also, do not bring issues related to ban here as we cannot help you in any way.

[drowsy blaze]

file a claim button is useless .cooldown is 10 years .

any other helpful options

[valid pagoda]

Beta link

[olive iron]

This person is using aimlock and speed hacks.

[blazing saddle]

@valid pagoda Keep an eye on #beta-news or #news about news related to beta version and when it is avaliable.

@olive iron report via the ingame report option.

[valid pagoda]

Beta version is released

[blazing saddle]

You will get to see the link soon.

[drowsy blaze]

@blazing saddle

[blazing saddle]

@drowsy blaze As I said these are the only two options avaliable for you now.

[strange parrot]

Can some one give me the Invite link of this server?

[storm flume]

Permanent Invite Link: https://discord.gg/pubgm

[night cloak]

Oops! Wrong channel sorry i didn't noticed that

[drowsy blaze]

ok then i guess i will have to wait ten more years as PUBGM supoport system sucks

[blazing saddle]

@drowsy blaze do not blame your carelessness of your account on the support system. Noone gets banned without any reason

We are volunteers and help out people as much as it is possible for us.

[opaque mist]

How long does it take for your social avatar to update I know it takes a bit but I just wanna know how long it usually takes

[crisp vale]

Can we use VPN to get better ping and it will not lead to ban

[daring patio]

It changes immediately if you use Google Play, @opaque mist.

[pale falcon]

It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @crisp vale.

[opaque mist]

I use twitter ):

[weary cosmos]

0.13.5 beta news open please?

[opaque mist]

Doesn’t show up

[atomic orchid]

#news not work in my discord server

[spring void]

@atomic orchid update discord app

[night cloak]

@tender pond problem?

[tender pond]

No aim in War mode after dying 2-3 times

[night cloak]

how do I know when I'm conqueror?

@tender pond Do report in #555492558428700682 check pined message of there.

@night cloak click on Season button simply.

...

lmfao, bruh. You get conqueror by top 500 in the server, it updates every 24 hrs, I want to know if I'll be conqueror next time the leaderboard updates

[thorny matrix]

Man i opened 30+ royal pass crates to get bomber jacket and silver frags sheesh pubgm ;-;

[faint valley]

So I had this happen to me today idk how I fixed it simply by jumping out and getting back in of the car but still it was pretty funny to see

Idk how,*

[night cloak]

@faint valley its a glitch do report in-game or #555492558428700682 channel check pined message of there.

[faint valley]

K

[night cloak]

No advertise 😸 @smoky dune

[fleet birch]

Are they gonna add different sensitivity settings for snipers and assault rifles?

[lime salmon]

It's probably already been disgussed however it becomes very difficult to see at night and in some of the darker areas impossible to distinguish much of anything. In order to assist in visability a torch/flashlight attachment would help tremendously and actually improve game appeal, the icon button could be placed next to fire rate selection button, if it's not an attachment it could be placed on screen to the left or right. Should I send this via in-game feedback/report to ensure it gets to the correct dept.?!

[frozen smelt]

Hlo

[night cloak]

i wanna a duo

Its wrong channel, @night cloak. Ask in #pubg-mobile.

@frozen smelt need help ?

[soft dirge]

I got banned in PUBG without any reason. Help me...

[night cloak]

They could not help you in account bans/unbans, @soft dirge.

[soft dirge]

@night cloak help for account banned

[night cloak]

What you mean?

[storm flume]

Hello, @glad vector!

Please send your custom room details in the format as described in #matches privately to a moderator or an administrator for review. After approval, your custom room details will be announced for you.

[soft dirge]

Help me for account ban. Because I don't. Brack any PUBG rules.

[storm flume]

Please refer to FAQ 7.2 in #481198147478224896 for further information, @soft dirge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[soft dirge]

@night cloakHelp me for account ban. Because I don't. Brack any PUBG rules.

[night cloak]

Follow @storm flume message, @soft dirge.

@lime salmon Yes.

[soft dirge]

@night cloak where I get help for related account banned.

[storm flume]

Please refer to FAQ 7.2 in #481198147478224896 for further information, (read. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

7.2 for content creator role @night cloak

@soft dirge Hey, read 2.9 in #481198147478224896. Your question answers are covered there.

For chat move > #chat

@safe wave Please move to #chat. This is a support channel.

[soft dirge]

@night cloak thanks for instructions. But PUBG mobile not responding me last seven days so I panicked this problem

[spring barn]

Can i gift uc ingame ??

[proven field]

What is this PUBG mobile.why i got banned for 5 minute without any reason

[night cloak]

@soft dirge If they don't respond or can't help you, we cannot do anything about it.

[proven field]

R u guys kidding me?

[night cloak]

@spring barn You cannot unfortunately. But you can use the website midasbuy.com to gift someone. Tho it's only available in selected countries.

[spring barn]

Ohh

[soft dirge]

@night cloak PUBG says contact PUBG mobile support and this is PUBG mobile support so do something...

[night cloak]

@soft dirge Contact customers* support. This is a normal support to guide players.

[proven field]

Check my profile

[night cloak]

@proven field Can I see the ban message? A screenshot.

[soft dirge]

I quit PUBG by

[night cloak]

@soft dirge It's your choice if you wish to quit.

Do file claim @soft dirge

[soft dirge]

@night cloak thanks

@night cloak no response from PUBG

[left isle]

@soft dirge how long its been now since u last contacted them?

[soft dirge]

@left isle I contacted but no response

[proven field]

@night cloak scroll up and u can see

[night cloak]

Okay but from how long? @soft dirge.

[left isle]

@soft dirge how much time ago?

[soft dirge]

@left isle 2 days ago.

[north mortar]

@night cloak ly phone is new and i have more free space and pubg freezes in game i cant play when i shoot may freezes and more apparently pubg not optimizer for S10+ 🤷‍♂️

[night cloak]

its can takes a day to week please wait some more days. @soft dirge.

[left isle]

Just wait a week bro

[night cloak]

As far as I know, the game isn't optimized fully yet for Exynos processors, @north mortar.

[soft dirge]

@night cloak thanks I wet one next week.

[left isle]

[soft dirge]

@night cloak hope so I got unbanned

[night cloak]

We all hopes that.

[north mortar]

@night cloak ow okay so i cant play so i have to wait for it ?

[night cloak]

You can play, just that it will be less smooth.

[north mortar]

no i cant play bro its very crap when he make fully optimize for exynos 9820 ?

[night cloak]

We do not know when a patch for that will arrive.

[soft dirge]

I playing my new I'd and this happened

[storm flume]

Hello, @soft dirge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

@north mortar It is fairly optimised but the problem is from Samsung's end. The Exynos processor throttles after playing for a while. So, you can enjoy fully the first 30 minutes or so. Make sure to play in a cold temperature.

[north mortar]

ow okay thx Sheth but nobody to talk about this problem with developers ?

[night cloak]

Not that we know of.

[soft dirge]

@night cloak don't have permission to bug report channel

[night cloak]

@soft dirge Read the pinned message.

[north mortar]

ow hm someone can talk about this problem with developers plz ?

[spring void]

@north mortar you can report ingame to customer service

[north mortar]

hm where or i can sen mail on play store ?

[night cloak]

You can only do so through customer service in-game.

[spring void]

@north mortarcontact them ingame from settings, there you can find customer service option

[north mortar]

hm okay thx you so much everyone ^^

and i hope in the futre this problème is settle

regulated*

[buoyant yew]

unable to do matching in solo FPP asia

emulator

[night cloak]

@buoyant yew Once you reach higher tier, the matchmaking time becomes longer. I suggest you to play later or try a different mode.

Less people play emu + less people play FPP + higher tier = longer matchmaking.

[buoyant yew]

@night cloak i'm trying to push to conqurer in that mode... and season will reset soon, please help if possiable

[night cloak]

@buoyant yew It's not something anybody can fix. It's just there's much less players playing on that mode.

[buoyant yew]

ok thanks

[night cloak]

Crates and houses ar not rendering after landing it shows floating or something in a black space........how to fix it

[hollow sluice]

help pls..

[storm flume]

Hello, @hollow sluice!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[hollow sluice]

please help me have bug in my account

[paper rune]

when is the beta test?

[night cloak]

Bug? Like what? @hollow sluice

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic, @hollow sluice.

That’s a known issue, I’m sure it’ll be fixed soon.

[sage forge]

I need 1 help please

[pale falcon]

How may we be of assistance, @sage forge?

[sage forge]

If I use gltools will I get ban? Not gfx tool its gltools!

[daring patio]

What is gltools?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[sage forge]

For rooted androids

[night cloak]

@night cloak It's a rendering issue popular in devices with low speed SD cards. Make sure to get a UHS SD card.

[sage forge]

@spring void what about game tuner? Its samsung official app. Can I use game tuner?

[night cloak]

@sage forge Game tuner is fine,

@night cloak the game is installed in my internal storage

[sage forge]

@night cloak I am facing one more issue from last few days.. I am a Asian Player but now I am not getting ping in Asia. I am getting 400 500+ ping in Asia but only 100 200 in europe.

But I am from Asia...

[night cloak]

@night cloak Then I'd recommend you to repair the game client, so it will refresh the files.

I tried that

[paper rune]

When is the beta test 13.5?

[night cloak]

@sage forge There are server stretch on Asian servers due to a lot of people are playing. But it shouldn't go beyond 200. Try finding a friend who is getting good ping and switch to their ISP.

[sage forge]

@night cloak how to switch isp? I use wifi

[night cloak]

@paper rune There is no ETA. Keep the notification on for this server and we'll notify you when a beta will go public.

@sage forge I mean your Internet. Just follow the procedures your friends applied. And please avoid going off topic in this channel.

[spring void]

@night cloak it may take time to render buildings and houses if you are using a slower device or a device with less ram

[sage forge]

@night cloak sorry!! He also does same open pubg and play and I also do same open pubg and play but my ping has been switched ...
Before few days I always got maximum pings in other servers than Asia but from few days my other servers have less ping and Asia have high ping.. The ping has been exchanged. How to solve it.

[night cloak]

@night cloakihave 3gb ram

@sage forge Understandable! But it can only be solved from your end. The best solution: you gotta find someone who is getting some nice ping.

Me to had this problem with ping

[sage forge]

@night cloak I still dont know why I am getting less ping in north america europe .......??

[night cloak]

@night cloak Try the client repair, if it doesn't fix the issue, unfortunately you'll have to upgrade your phone. It's not how much RAM you have, it's how fast your RAM is.

@night cloakok mine is lpddr4x type ran

Sorry ram

@sage forge Each server is divided into regional clusters. For some reason your ISP is having issues with your regional cluster. You should phone your ISP and ask them to provide you a gaming oriented internet package. These packages has less bandwidth but they provide much less ping in video games.

@night cloak Did you try repairing?

Yup

That's actually unusual, what is the device you're using?

That's why i came here after trying everything

Lenovo k8 plus

[sage forge]

@night cloak same problem as he is facing zi am also facing... My device is Samsung Galaxy J730F
Ram : 3 gb android version : pie

[night cloak]

@night cloak Why don't you search on YouTube and look for other pubg players? if they are having the same issue or not.

And when did the problem start? May I know?

Yeah i saw some......they are suggesting to use gfx tools......but I'm feared to use that

After the last update

[sage forge]

@night cloak I am Also facing same problem too hope

[night cloak]

It was perfectly fine before? @night cloak

@sage forge It's normal in J7, it's a low tier device,

[spring abyss]

Hot to fix this I just playing arcade randomly and got this message ? I think is not fair since I play randomly and got ban

[night cloak]

Yeah not as much as now......back then it completes rendering just before landing......but now it not renders even after landing

@spring abyss Don't play with randoms then. You won't get this for playing with them once, you must have played more than twice.

Hello! I (not only me) had a problem, 3 days ago I played calmly PUBG MOBILE but in the evening I was thrown out from the match and the server is unavailable, then I looked at that with ping and I saw that the server: Europe (360ms) North America ( 460ms) South America (460ms) Asia (258ms) and so all the servers began to lag very strongly, with my Internet connection everything is in order, reset the phone, cleaned the data, cache, does not help, reinstalled the game, does not help, I live in Turkmenistan, and almost every second person has such a problem there, I cannot enter the match, help. my phone: Xiaomi black shark helo 8GB RAM 128GB memory ,version of android oreo 8 internet connection: 512kb \ ps (ping with this internet connection 87-90ms). downloaded the game from the official site.

[sage forge]

Mine is J7 Pro which is better than lenovo k8

@spring abyss dont support cheating guys please

[night cloak]

@night cloak @sage forge Since, J7 is better than the lenovo variant, I highly doubt it can be manually fixed. PUBG will have these issues from now on, unless you plan to upgrade.

[sage forge]

@night cloak no money😭😭😭😭

[night cloak]

😭

@sage forgesame here

[spring abyss]

@night cloak I dont know but this happen my last game stuck on arcade then relog and show that message

[night cloak]

@sage forge That's unfortunate, then.

[spring abyss]

@night cloak any solution for that issue ?

[night cloak]

@spring abyss May I know your IGN? So I can look into your history and suggest you some names.

[spring abyss]

@night cloak can I dm my IGN ?

[night cloak]

If you get that warning a few more times, you'll get a 10 years ban. So I recommend playing in a guest profile with the same people and see if the problem still persists. And yes, you can DM me, @spring abyss.

[sage forge]

@night cloak i was playing without problems before the update... bu after update it starts sucking...
I think the Pubg is the only game which gets more bugs , glitches and errors after getting updates..

[night cloak]

@sage forgei absolutely agree with you

@sage forge PUBG will slowly stop working in older devices due to new features.

[sage forge]

@night cloak i hope it happens very fast. So that I can leave pubg..

[night cloak]

Btw its a rich game though not for us @sage forge

[spring abyss]

@night cloak check DM

[soft dirge]

@sage forge Same here.

[night cloak]

For further conversation, you're welcome to visit #chat.

Sorry for that @night cloak

[soft dirge]

[sage forge]

I am still confused in 1 thing. @night cloak . After using gfx tools we get lag free experience but why pubg mobile is not using such techniques to make lag free environment???

[hollow sluice]

Thank you I send bug form..

[night cloak]

@sage forge Third party software removes the cap limit set by the developers. It is not healthy for your battery to run the game at full clock speed. And running the game at full clock speed will trigger the CPU thermal throttling.

[hoary gazelle]

@night cloak vpn banned?

[storm flume]

Please read this channel's pinned messages for further information, @hoary gazelle:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[hoary gazelle]

Do we eat ban because of the use of VPN?

[night cloak]

Please read the pinned message to learn more about it, @hoary gazelle.

[hoary gazelle]

where can I find a message

[storm flume]

Please read this channel's pinned messages for further information, @hoary gazelle:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[alpine scarab]

@merry sandal bro you help me?

[merry sandal]

Not unless you ask a question! 😄

[hollow sluice]

@pale falcon I send bug report form, when time they look at?

[alpine scarab]

can not talk and write with friends how can I solve this?

[hoary gazelle]

@merry sandal I read the pinned message about vpn but they didn't go into much detail where can I learn the details

[night cloak]

@hoary gazelle I'm sure you didn't read the pinned message or you wouldn't ask that. I advise you to read again.

[hoary gazelle]

im turkish

[merry sandal]

All I can say is we do not recommend the usage of VPNs. If you do use them, you do so as your own risk.

[alpine scarab]

@merry sandalcan not talk and write with friends how can I solve this?

[hoary gazelle]

and I'm reading pinned messages based on the beginning of the messages.

[merry sandal]

Could you elaborate please, @alpine scarab?

[alpine scarab]

@merry sandal yes

[hollow sluice]

@night cloak hi.. I send bug report form, when time they look at? thakns

[hoary gazelle]

I was someone who said I ate ban because of vpn

[night cloak]

@alpine scarab You'll be able to do that once you reach 18 years old.

[alpine scarab]

I am 24 years old @night cloak @merry sandal

[daring patio]

You have been answered already, @empty ermine.

[night cloak]

@hollow sluice Within a week or so. If several people are facing the issue, it will be fixed faster.

@alpine scarab When did the problem start?

[hoary gazelle]

@night cloakI was someone who said I ate ban because of vpn

[alpine scarab]

ever since we created the account @night cloak

[night cloak]

@hoary gazelle We don't recommend using VPN.

[alpine scarab]

can I write wrong age can not change it?

[night cloak]

@alpine scarab Then it seems when you created the account you entered wrong age. Unfortunately it cannot be fixed, and you'll have to wait - depending on which number you provided.

@hoary gazelle English only please.

[hoary gazelle]

but I'm not saying that before I came to this server because of the vpnden ban ate one of my question was that? @night cloak

[alpine scarab]

Ok..😞 thx @night cloak

[hollow sluice]

Won't I play for 1 Week? @night cloak

[night cloak]

@hoary gazelle Things have been changed a lot lately. Now, if you use VPN and you get ban, we won't be liable for it.

[last ridge]

tdm is completely broken

[night cloak]

@hollow sluice Well, it doesn't mean the problem will get fixed in 1 week.

[last ridge]

significantly reduced gun damage, With level 2 gear? thats what, -80% damage total?

[night cloak]

@last ridge You're welcome to use #555492558428700682 if you encounter any issues.

[hollow sluice]

omg

[last ridge]

seeme like it doesn't apply to enemies, cuz still, hit one guy 10+ shots yet i die in 3....

[dense ridge]

I think it's your internet problem @last ridge

[orchid shadow]

Who is on asia server? Did you have the same problem?

[night cloak]

@orchid shadow Just use mobile data. This issue persists a lot on WiFi - with huge latency, @orchid shadow.

[last ridge]

not my internet either, full bars and under 70 ping

tdm is the problem

[orchid shadow]

I used mobile data, ping 60-7. My internet is going well when I opened another app

[night cloak]

@last ridge Could be sync issue.

@orchid shadow Welp, that is weird.

[last ridge]

its either a hit marker detection bug, or that dmg reduce does not apply to enemies

just a few minutes ago, i landed 9 body shots and 2 headshots on one guy with akm, no kill yet he kills me in 3 with an m4

[orchid shadow]

It's been 3 or 4 days Asia server "request time out" everynight.

Even you used mobile data

[jovial anchor]

^

[slate idol]

Can you get banned for using an app that reduces ping ?

[jovial anchor]

@slate idol i think so, sensitive anti cheat, remember

[slate idol]

This is the app.

[hollow sluice]

@night cloak thank you for your help

[dense ridge]

@slate idol it's not safe to use any third-party apps that may trigger the anti-cheat system

[slate idol]

My friend has been using it for a month and he hasn't been banned.

[dense ridge]

It's not safe anyway

[slate idol]

It's not a GFX tool

[jovial anchor]

vpn isn't a gfx tool but it may trigger anti cheat

[glossy sable]

@slate idol We do not recommend using VPN, use it at your own risk.

[slate idol]

I never said I was using a VPN. I'm only asking about a ping app that reduces latency for games.

[glossy sable]

You may use DNS changers.

It helps for the "Data error with your client" issue.

[dense ridge]

@slate idol this app connects you to vpn ,thats how it work

[slate idol]

Oh. I didn't know . I also didn't know that VPN could trigger a ban.

[glossy sable]

Mmh wait what's the app exactly?

[brittle nest]

Suddenly my facebook account was hacked . My pubg mobile account was linked on my facebook and this hacker was login my account in 3rd party application. So i got banned from pubg. Please help me. I also link my twitter account on this account but i forget my twitter account also help me pubg team

Dear administrator please help me

[dense ridge]

We can do nothing here for you

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into, @brittle nest.

[glossy sable]

It is your own responsibility keeping your credentials safe, @brittle nest.
Try contacting Facebook and Twitter support to recover the accounts and secure them.

[gleaming surge]

Hello

Can anyone please help me? My two friends account suddenly banned they report a hacker in a game after that day their account got banned and they never used any hacks can anyone please help one of the of them spent 25K on his account please help me

[dense ridge]

25k what?

[night cloak]

every night showing no response from server try again later my internet 5 Mbps night

[gleaming surge]

25 K Indian Rupeed

Rupees*

[dense ridge]

@gleaming surge you'll have to contact costumer support from the game settings

[normal arrow]

!help

[pale falcon]

How may we be of assistance, @normal arrow?

[normal arrow]

Can I use Flash Dog app to fix lags?

Please reply

[dense ridge]

Read the pinned messages @normal arrow

[normal arrow]

ok thanks

[crude otter]

Am a video creator how can I post my video link.@everyone

[night cloak]

Why do my game keep crashing every classic round

Why i didn't get title yet?

@everyone

[onyx cairn]

@night cloak tap on the ? to read, that you will get it after reset! 😃

[night cloak]

When it will reset again? @onyx cairn

[onyx cairn]

tap on the ?, there you can read all informations!

[night cloak]

Okay, thanks for info @onyx cairn

[tranquil delta]

Anyone getting crashing issues when exiting to lobby?

[night cloak]

I taped on ? This button, but there is only information about how ranking system work. I don't think so it get change. @onyx cairn

[onyx cairn]

Depending on your rank it´ll be resetted daily, just wait patiently and you´ll see!

[agile bramble]

Hello, here there are those who can explain why everytime i report a matter to a customer service, they always answer things not according to what is reported.

[dense ridge]

Try to be clear in your report, you're dealing with bots there

[agile bramble]

@dense ridge do you have an idea about this?

[onyx cairn]

Your questions were answered there. If not, you have to state your issue more exactly.

[dense ridge]

As I said, it's just a bot replying with the information in its data base

[agile bramble]

if it's all bot, then what is the use of this feature?

[onyx cairn]

It's not a bot answering, it's a support indicated answer for standard question.
What's your exact issue?
@agile bramble

[night cloak]

WTF!!! I find an 8x scope, but no snipers!!! Fix this stupid bug!!!

[agile bramble]

I only want replies about the problems that I have, but from the many reports that I sent, all of them didn't help, even all the answers they gave were different from the topic of the problem I had.

@onyx cairn stuck points in server rank

[onyx cairn]

I need more informations about that, too.
Just for that question I would only provide the same answer. Refer to #481198147478224896 3.11 and state your exact issue like told in #481198147478224896 6
@agile bramble

@night cloak
Your loot depends on the mode you have played (classic, arcade, etc.). If this issue appears just by not looting. It's not a problem of the game.

[agile bramble]

@onyx cairn it's all not related to the problem I have

[night cloak]

@onyx cairn I played Solo Classic

[onyx cairn]

Then specify your problem or refer to #555492558428700682 @agile bramble

Please check if it is in every round or just a temporary issue @night cloak

[agile bramble]

you know, when you reached ace tier then everytime u have +points there your points automatically refresh in server rank right? for example you have 4300 points then your last match give you +20 points so in the same time your points will refresh in server rank, but im not like that, my server points like stuck and every match not increase.

@onyx cairn

[night cloak]

@onyx cairn Every round

[dense ridge]

@agile bramble make sure you're playing in the same server

[onyx cairn]

Could you send me a Screenshot of your results?
@agile bramble
(Doesn't matter if it's here or in dm)

[agile bramble]

@onyx cairn @dense ridge what do you think about this?

[dense ridge]

Send career results

[onyx cairn]

There is no issue for me, I need the results to provide help.

[agile bramble]

@dense ridge @onyx cairn

[bold siren]

It is a common issue, @agile bramble. Hope it gets fixed soon.

[dense ridge]

I actually don't see any problem

[agile bramble]

but in friends rank my points same with my profile

[dense ridge]

Oh I understand now

You'll have to report it in #555492558428700682 from the link available in the pinned message there @agile bramble

[night cloak]

I can’t get in my account

[gilded tide]

How do I change quick chat voice into anime voice

[jovial anchor]

you can't

[gilded tide]

I saw some videos on YouTube

Also some streamers are using anime voice chat

[bold siren]

I wouldn’t recommend that, @gilded tide. It can trigger some suspensions.

[gilded tide]

Thnx I was also thinking overwriting a file could be dangerous so is there any official way to change quick chat voice

[bold siren]

There is not.

[junior rune]

is the season ending gonna be like it is normally? Ending on the 14th and starting on the 16th or 17th

[silent atlas]

Yo mods there is a YouTube channel who take money to push to conqueror it's name is Mr Conqueror

[glossy sable]

@junior rune Yes, why wouldn't it?

[night cloak]

2 days ago playing pubg mobile data was open 1 hand threw 2 hand threw 3. Hand playing wifey I'm not over the internet I said I threw the game after I got into a bi 10 years Ban writes so much money I've deposited and blamed my friend had eaten 3 days he even eaten what Should I have any information please help.

[plush cloak]

Time passed stll didn't unlock plz help

[glossy sable]

Read the last pinned message about this, @plush cloak.

[raven warren]

Hello, I have reached ace tier already. I get points but in leader list it is still look like crown-1. I am ace. Even I get points in tier section I can see that i am ace but in ranking I look like crown-1. I do not know what to do with it. I was about to get conqueror but I can not do it because of that bug

That is my real tier

And it is in ranking. It is in bug

[junior rune]

@glossy sable just wondering? wanted to make sure it started on the 16th

[rancid summit]

@night cloak ??

[sour ledge]

hi , sometimes during matches , moving the camera using finger suddenly stops working, but gyroscope keeps working fine, until i restart the game , does this happen to anyone ? if so is there any solution ?

[runic niche]

How do you get this godzilla shirt?

[spring barn]

Can i gift some one a royale pass ??

[unborn bolt]

Hello

[night cloak]

Why do my game keep crashing every normal match

[unborn bolt]

Why this achievement is not calculated correctly?

[vagrant onyx]

@unborn bolt if you got Legendary item its will stock ( even if you open more create )

I guess the only way for it to move
Is to open new 30 create without getting Legendary

[night cloak]

The system detected that you obtained a Legendary item on the 30th draw and a Mythic item on the 32nd draw, @unborn bolt.

There are several reasons why the apps keep crashing or freezing. The app can become unresponsive or it may crash if it is not up to date. Many apps work a lot better if you have a strong Internet connection. Another reason is the fact the app is poorly coded. If you do not have enough free storage space on your Android, the apps won’t be able to run properly. It is very important to clear the app’s cache and dataevery once in a while especially for the apps you use frequently. If you haven’t done it for a while, the app will start to misbehave. A software glitch can also cause the problem. It can also be caused by thermal throttling, @night cloak.

I don't believe so, @spring barn.

Like it says right there, it is currently not available for grabs, @runic niche.

Like you've said, you can only restart the game whenever it happens, @sour ledge. We do not have any permanent solution for that.

[unborn bolt]

If you open a classic box now and do not show it a legendary element .. get those ten classic boxes ??

[night cloak]

If you don't get a Legendary item after over 30 draws, you will get the 10 coupons.

You will have to contact customer service regarding bans, @night cloak.

[unborn bolt]

When I get a mythical item I have to wait and open another 30 box again ??

[night cloak]

Correct.

[upper river]

Which one is more rare the white gitty suit or the Godzilla suit?

[night cloak]

It depends on the rarity of the item, @upper river.

[unborn bolt]

Hmmm

Is this mythical ??

[night cloak]

That's a Legendary item.

[upper river]

It looks pretty

[night cloak]

Mythic rarity is red in colour.

[unborn bolt]

Ok 👀

[upper river]

Ohh thanks I’ll look

[unborn bolt]

There is a lot of hacker in the emulator version and I have many names. Is this helpful and can these players be banned?

They are very barbaric

[upper river]

So the answer is Godzilla is more rare than gilly white suit. Thanks!

[unborn bolt]

@night cloak

[storm flume]

Hello, @unborn bolt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[unborn bolt]

I've sent support but it does not help and they're still playing and something was not !! Knowing they are flying and have many characteristics

[night cloak]

It's not instantaneous but cheaters are getting banned everyday. Reports help speed up the process.

[unborn bolt]

Hmmm

[runic niche]

@night cloak how did you get the shirt when it was available?

[night cloak]

I believe it was through the Godzilla crates, @runic niche.

[runic niche]

hm ok

[night cloak]

@pulsar kindlecan i use this ?

[pulsar kindle]

🤔

[night cloak]

That's my question also.....pls give me an answer....can we use this

[pulsar kindle]

I don't now .. same question.

[night cloak]

Hey someone pls answer us please

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[potent garnet]

I have a custom rooms Idea

[blazing saddle]

@night cloak @pulsar kindle No you cannot use this app as it may lead to account suspension. Do not believe any false claims saying 3rd party apps are safe in anyway.

[night cloak]

Ok

[storm flume]

Hello, @potent garnet!

Please send your custom room details in the format as described in #matches privately to a moderator or an administrator for review. After approval, your custom room details will be announced for you.

[potent garnet]

credit link? @flint garnet What is credit llink?

[flint garnet]

@potent garnet Link to your stream

[potent garnet]

I am not streaming

All I need is a content creator

who is willing to help me

[night cloak]

You can ask such stuff in #chat.

[potent garnet]

Ok

[night cloak]

Can someone please help...... what is k/d and how it works ?

[vital sluice]

K/D is Kill to death ratio. Ratio of the number of kills you get before you get killed is K/D, @night cloak.

[night cloak]

How can i calculate this ?

[vital sluice]

The game calculates it for you in your stats. As I said ,it's the ratio of how many kills you get before you die. For example: if you played 2 games and got 7 kills in both the games without dying, your KD will be 14.

Kill-Death Ratio is a term used to define how many kills a player gets before they die each time they spawn. A K/D ratio is kills divided by deaths.k For example, if a player gets 10 kills and 5 deaths in a given game, they have a 2 K/D ratio. - via Google if this helps you in understanding more.

[rancid zephyr]

I did nothing and i got banned

[tame terrace]

@rancid zephyr its not a ban, read the pinned message there a fix for this one

[rancid zephyr]

Thank god i thought it's a temporary ban again 😔

[pearl perch]

@night cloak That article regarding criteria of picking players in pmsc and Team up 100 is useless. It provides zero information

[night cloak]

What exactly do you want to know, @pearl perch?

Pubgm permanently banned in Jordan?

[night cloak]

Looks like it, @night cloak.

[pearl perch]

@night cloak why Am i not in the team up 100 list of players ? What is the criteria to be in the list so that I can ask my audience to vote for me

[night cloak]

Players with over 1,000 fans on any streaming or social media platforms are eligible to register. The other 3 team members have no fan requirements. Recommended platforms include: YouTube Gaming, Twitch, Facebook Live, Smashcast TV, Mixer, Cube TV, Nimo TV, etc.

[pearl perch]

I have 120k+ fans on youtube.

I'm still not there

@night cloak

[night cloak]

I believe it is given to the top 100 players based on performance, @pearl perch.

Or popularity.

[pearl perch]

I can point out 50-60% of the list on team up 100 who're not any more(in no sense disrespect) popular than me.

[rancid zephyr]

Can anyone tell me reason behind it or what precautions should i made to avoid it please help

[pearl perch]

It's just so disheartening to keep telling my audience that they can't vote me cuz pubgm team just wouldn't put me in the list because they have no critera or whatsoever to pick the players.

@night cloak

[storm flume]

Please read this channel's pinned messages for further information, @rancid zephyr:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

@pearl perch

It is likely based on performance, then.

[quaint robin]

@night cloak Bro HDR graphics relese in extreme in 13.5 update?

[rapid osprey]

Any Information regarding HD In Game ??

[night cloak]

We do not know, @quaint robin.

[quaint robin]

why u don't knw?

[night cloak]

We do not have the patch notes for 0.13.5 yet.

[quaint robin]

u r modator its ur responsibility

@night cloak beta version is out nd in the beta version i saw hdr in extreme

[night cloak]

Not everything carries over from the beta.

[quaint robin]

it's really add in global version?

[night cloak]

Like I've said, we do not know.

[quaint robin]

in next update

bund mraaa fr

[crimson pasture]

I need help I turned on vc for the first time a couple of minutes and it completely screwed up my phone's audio. For example after I did that the only thing I could here while playing was me or someone else's shots and even that audio was very weird sounding pls help and sry this is so long.

@night cloak

Ping with response pls and thank you

[storm flume]

Hello, @crimson pasture!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[pearl perch]

@night cloak that says choose your favorite from the top 100 list.
What kind of performance are you even talking about ? How can you even compare performance when you don't even have access to youtube analytics of stremers? Even If you did, you'd know who are performing.

[night cloak]

"List of Top 100 Global players". Is that hard to understand, @pearl perch?

Moreover, we do not have much information on how the PMSC system works and how they choose the top 100 players.

[vagrant onyx]

@untold anvil that happen a lot don’t be excited

[untold anvil]

@vagrant onyx I got the outfit before this crate

It’s bad

[vagrant onyx]

@untold anvil lucky its very rare to get legendary one

[untold anvil]

Wish I got the kar

Or the jeep either one

[vagrant onyx]

Getting the uaz way better than the kar

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[stuck warren]

I need to talk with officials

[night cloak]

You can do so through customer service in-game.

[fiery dock]

Help

[storm flume]

Your username does not comply with our community guidelines, @stuck warren. Feel free to request a different server nickname in compliance with #481193721560432670. Alternatively, we will assign you a server nickname at our own discretion.

[night cloak]

Why did i get a regional rank? this happened after my tier went to bronze last week automatically because of vpn (human-error) i was actually using vpn for work and didnt disconnect before switching to pubg hence i got a 10 minute time out and when i logged back in i was Bronze 5 again

[hardy vine]

please enable option of high and ultra frame rates for redmi note 5 pro
phone specs
Cpu : Snapdragon 636
Gpu: Adreno 509
Ram: 4gb
or let us use gfx tool
processor is capable of handling ultra frame rates but frames are locked at medium with smooth and balanced settings

[jovial anchor]

it's just about the specs not handling those settings afaik

[hardy vine]

bro redmi note 4 have snapdragon 625 which runs pubg in smooth with high frame rates

[night cloak]

Your specs not enough for ultra frame rate because i have snapdrgaon 845 processor still i unable to play ultra graphics @hardy vine.

[hardy vine]

asus zenfone max pro m1 have same specs as redmi note 5 pro but asus zenfone max pro m1 handles hd with high frame rates

@night cloakwhich device??

[night cloak]

Yeah you can play with "HD" graphics not "ultra" graphics.

PocoF1 @hardy vine.

[hardy vine]

no i am not talking about that i am talking about ultra frame rates

[night cloak]

Still, i don't think so.

[hardy vine]

redmi note 5 pro have smooth with medium or balanced with medium that's it and whever enemy is near tou frame drops a lot

[night cloak]

Not in-game issues its totally depends on your specs.

[hardy vine]

bro can u tell me who is responsible for graphics settings mobile phone manufacturer or pubg??

[night cloak]

Mobile phone graphic card.

[hardy vine]

lol but redmi note 4 have adreno 506 and i have adreno 509 but i am unable to use smooth with high but with redmi note 4 you can easily play in smooth with high

[night cloak]

Wait. Redmi note 4 have which processor?

[hardy vine]

snapdragon 625 and i have snapdragon 636

asus zenfone max pro m1 have same specs as redmi note 5 pro but it have more graphics option availble

[night cloak]

Let me check

[hardy vine]

take your time bro

[night cloak]

Dm pls? @hardy vine

I think we are off topic rn so 😅

Anybody help me?

I have a bug with a outfit

I buy road rage set and show me is unusable,why?

Report your bugs in-game or in #555492558428700682 channel check pined message of there 😅 you said bugs so @night cloak.

I report and nothing

Why show me is unusable

Did you reported from how long?

4 days

Through in-game? Or in #555492558428700682 ?

[raven warren]

@night cloak I can not report my problem also. I am ace but in ranking i look like crown1 with same points even i win matches. It never changes and does not show me real rank

[night cloak]

In game

Its can takes a day to a week please wait some more days @night cloak.

@raven warren Did you restart your game?

[hardy vine]

@night cloak check your inbox

[night cloak]

Okay.

[raven warren]

@night cloak I did everything. But for 3 days it is same. This is my rank. But in ranking it looks crown1-30 points

[primal wraith]

Ban hackers IP address, Everymatch we are matching with hackers.

[coral isle]

hi

😀

[night cloak]

@raven warren, i think its a glitch try to contact customer service through in-game.

[left isle]

@coral isle plz hi in #chat

[night cloak]

@coral isle, need help 😃?

[raven warren]

@night cloak I will contact them in the game? I do not how I can

Or should I send mail?

[night cloak]

Yes you can want to know how to? @raven warren

[raven warren]

@night cloak Yes

[night cloak]

you can contact them through in-game customer service.

okay wait sending screenshots.

[raven warren]

Yes, I wanted to look but I could not see

[night cloak]

@raven warren

[raven warren]

@night cloak Ok thank you so much

[night cloak]

You welcome 🙂

Also you could report this bug in #555492558428700682 channel check pined message of there.

[jovial anchor]

@raven warren make sure it wasn't posted before tho

[left isle]

I need help

Everytime i restart the app my fire button and aim button vanishes in tpp

[raven warren]

@night cloak I did the first thing that you said. Sorry, but I do not know how to do the second one. I looked there but I did not understand what to do

[long rivet]

Pmco prelim teams are going to play in berlin or just competitive in the regoins?

[raven warren]

@jovial anchor I checked but I did not find so far. I do not know

[left isle]

@raven warren go to #555492558428700682 and select pinned message

There u will find a form which u can fill up

[night cloak]

@raven warren > #555492558428700682 then

[jovial anchor]

@left isle #555492558428700682 is also a solution for your issue

[long rivet]

@raven warren you should contact customer service but it will take time for them to answer you

[left isle]

@jovial anchor it will take them ages.. Just wanna know if its a known issue

[jovial anchor]

there's alot of issues in tdm, so it's possible

[left isle]

Its happening in classic tpp

[jovial anchor]

oh yeah i'm retarded sorry

[night cloak]

@left isle someone told me the same issue i think it known still report in #555492558428700682.

[left isle]

@night cloak did he find a solution

[jovial anchor]

this also happened to my brother where his left attack button didn't exist, so it's PROBABLY reported before, but not sure, just report it and see if it goes through, even if it doesn't mods should take a look at it

[raven warren]

@night cloak @long rivet I go there but I do not know how to select pinned message. I have never done this before. I understand you, I just do not understand “how” 😑

[night cloak]

I don't know ofc because I'm not a community staff. I'm just trying peoples to help if i can @left isle.

[left isle]

Select the 3 dots on the top right @raven warren

[night cloak]

@raven warren let me send you steps screenshot then :)

[long rivet]

i am hitting around 10-15 bullets to my enemies but i get killed with 2 3 bullets tdm is good in ios devices but in android phones it is too much bad i have personally tested it and i can confrom in high end apple devices it is non buggy like android high end devices

[left isle]

@long rivet which device r u using

[long rivet]

@left isle galaxy s7 edge exynos chip

[night cloak]

@raven warren

[left isle]

Pubgm isn't well optimised for exynos chips its a well known issue @long rivet

[night cloak]

@coral isle problem?

[raven warren]

@night cloak Thank you, I will do it right now 😃

[night cloak]

Welcome again 😃

[left isle]

This is a support channel dude @coral isle

[night cloak]

@coral isle please post your images in #media its a support channel.

[long rivet]

@left isle i know but i have tested s9 plus snapdragon chip but still the game too bad it is too many devices running android problem and i know it is hard to optimize the game like ios based devices

[left isle]

@long rivet so u have the answers to ur problems already.. So what r u looking for here

[long rivet]

@left isle xD i didnt asked too but saw someone talking about tdm issues

[left lance]

I want to post my tournament

[blazing saddle]

@left lance contact admins :)

[left isle]

@long rivet ok

[blazing saddle]

@left lance also check the pinned messages in the #tournaments channel for further info.

[raven warren]

@night cloak I did it also. My report has been recorded. Will I be informed about if there are news?

[blazing saddle]

@raven warren The rank lock is a known issues and has been reported multiple times by people who are close to the conqueror rank. We currently do not have any information regarding why this issue is occuring but you can try to contact the customer service.
If you have already reported the issue, they will respond to you in a time duration which may vary from few hours to a few weeks. If you do not get a response within a week, feel free to remind them of the issue again.
Make sure you provide all the necessary details including your character ID and username.

[floral mason]

Hi,
I’ve been experiencing more issues with my ping. Before I would get about 150-200 ping in Asia, (I’m from Australia and that’s my best server) but now I get about 250+ ping on Asia and now NA has become my best server with 210 ping. I can assure you this isn’t my internet at fault as this has been happening over many days and I have done speed tests and tried many other games, and my internet performs perfectly. I was wondering if the servers were getting updated or something, because this hasn’t happened before.
Thanks

[blazing saddle]

@floral mason If you have tried the possible solutions in the pinned messages in this channel, I would suggest you take the issue to Ingame Customer Support.

[floral mason]

I’ve tried customer support but it doesn’t allow me to talk with anyone overtime even when I say I need to talk with someone

[raven warren]

@blazing saddle I contacted with customer service(I do not think that a real person has spoken with me by the way) and also reported that bug. in bug-reports. Thank you for your information about this. I fiilled the form with all details such as discord ID, game ID and with screenshots also.

[floral mason]

Yeah I don’t get a real person either

[blazing saddle]

@raven warren The issue should get fixed in the upcoming updates.

[raven warren]

@blazing saddle All of my friends have that problem. Our whole tryings are for nothing we are so sad that facing with this issue. Hoping in season 8 that will be fixed. From season 2 every season I got conqueoror except season 7.

[blazing saddle]

@raven warren I understand and I'm really sorry for the inconvinence caused. I had seen a report like this previously by another user here and had been directed to the customer service and was responded to by a person not a bot. There is a chance that your issue gets forwarded to the appropriate authorites, hence I told you to keep reminding them about the issue every week.

[latent pebble]

This is what I meant

[storm flume]

Hello, @latent pebble!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[muted dust]

I forgot email support pubgm, does anyone know.?

[blazing saddle]

@muted dust the email support has been shut down. You can contact the custormer support via ingame.

[muted dust]

@blazing saddle no, i want to complain, about banned my id game for 6 (six) days without any reason. The report says, i played with someone who using a cheat. How do i know he/she using a cheat/hacktool if i played random squad.

Even after i died, i directly exit the game not spectate the game until all team died.

[raven warren]

@blazing saddle Yeah unfortunatelly, but after a week season will be finished. So there will not be need to remind this issue after a week. My only hope is not facing with this problem in season 8. Or I will give up game, it is so annoying and demoralizes us 🙁

[blazing saddle]

@muted dust If you encounter hackers in your team while automatching it wont affect your account in any negetive way.
Account bans occur after proper inspection of violation of rules and if it says you have been actively playing with cheater(s) then you should look into your friends who you play with actively for evidence of cheating.
No account bans happen without any reason and all bans are justified.
The only option you have is to click the file a claim button and wait for response or wait out you punishment time.

[latent pebble]

Whoops wrong one

[night cloak]

You repeating that one thing. @latent pebble

[blazing saddle]

@latent pebble This is the second time. You have been warned.

[latent pebble]

Warned of what?

[jovial anchor]

actually third, he did it in discord support

[blazing saddle]

Warned for intentional spam. If you continue you will be reported. @latent pebble

[latent pebble]

@jovial anchor don't make bring out the lizard king

[muted dust]

It said, i must email [e-mail]

[blazing saddle]

@muted dust Please refer to my previous message. Also this is the maximum amount of support we can provide for ban related issues. Do not bring the same issue here again.
Also, as i said before that email support has been shut down.

You can feel free to email them regardless.

[latent pebble]

Hey what that's about

@blazing saddle how do I get the lizard king off?

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[teal pagoda]

hello there

[blazing saddle]

@teal pagoda How may I be of assistance?

[teal pagoda]

i have glitch in my account with total rating it shows iam 4523 while iam 5862

is it ok to send screenshot here to understand better or iam not allowed to?

[blazing saddle]

@teal pagoda We are aware of this problem, and we currently have very little information regarding it.
Contact the ingame customer support for futher help.
This issue has been reported and should be fixed in the upcoming updates. Sorry for the inconvinences caused.

[teal pagoda]

@blazing saddle thanks you are kind . i did talk to ingame customer support my ticket been open for a week without anyone answering

[blazing saddle]

You can also submit it in the #555492558428700682 channel if it has not been reported earlier.

@teal pagoda keep reminding them of the issue and it will get forwarded to the appropriate authorities.

[teal pagoda]

iam almost top 100 and i still didnt get the conqueror title yet.. do you think i can get it before the server reset on 14/7?

[dense ridge]

Someone mute this guy

[blazing saddle]

@dense ridge user has been reported, waiting for a moderator or admin to be online.

[latent pebble]

Freedom of speech is still alive

[blazing saddle]

@night cloak

[latent pebble]

You silence me is unconstitutional

[daring patio]

Not after you get the sweet Muted role.

[latent pebble]

@daring patio wow that's racist

[night cloak]

✅

Just ping me even if I'm offline.

I get the notification. :P

[blazing saddle]

@teal pagoda Yes this issue is mainly being faced by players who are in the conqueror tier. I cannot answer your questions any futher as even I have very little information about this issue. Contact the customer support, they are the only ones who can help you regarding this matter.

@night cloak thank you 😅

[night cloak]

this game is best but have many cheaters in game

[teal pagoda]

@blazing saddle thank you . you are awesome

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[storm flume]

Hello, @untold wagon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[dense bobcat]

Hello

[blazing saddle]

@dense bobcat How may i help you?

[dense bobcat]

My account was banned yesterday

[hybrid oxide]

Hello

[blazing saddle]

@dense bobcatSorry we cannot help you regarding account bans here. All bans are justified. You can click the file a claim button or wait out your punishment.

[daring patio]

How may we be of assistance, @hybrid oxide.

[dense bobcat]

From where i will get in touch with pubg mobile

[daring patio]

The customer support in game, @dense bobcat.

[hybrid oxide]

My Facebook account got hacked and the hackers posted innapropriate content which violates the FB TOS and got my account disabled. They did this to gain control of my PUBGM Account and now i cant unlink the fb account so they own it.

[dense bobcat]

Well unable to login

[hybrid oxide]

What do you suggest i should do?

[wild sorrel]

I hope PUBG Moblie Devs. Fixs the system of bans

[daring patio]

Please contact Facebook's customer support for further assistance as we can not help you with this, @hybrid oxide.

However, if you had linked some other social media to yout PUBG Mobile account you will be able to login via that.

[dense bobcat]

Actually want to know what actually the reason behind ban for 10 years

[hybrid oxide]

Okay, i understand but i have one more question

[dense bobcat]

Playing on an ios device

[blazing saddle]

@wild sorrel As I have said before the ban system suspends accounts which violate the ToS and all of the accounts banned have a justified reason.

[hybrid oxide]

If i somehow regain control of my Facebook account and change the password does the hacker get instantly logged out of my PUBG Mobile account?

[dense bobcat]

What kind of third party app i can use

[wild sorrel]

I got banned five times in a week season 7

[storm flume]

Please read this channel's pinned messages for further information, @dense bobcat:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[blazing saddle]

@hybrid oxide Yes, if you change password, the access to your social media account on all the devices and in all apps is revoked and you need to relogin.

[hybrid oxide]

Okay thank you to you both. You have been a great help.

[wild sorrel]

Connection bug one time / playing with team cheating.

i always reports on the hackers also I recording pubg moblie gift me about bans

I know 2 bugs in Pubg Moblie

system ban dying the peoples, 2nd bug report later

[dense bobcat]

@blazing saddle pinned post shows that using third party app resulted in account suspension

[blazing saddle]

@wild sorrelSorry, I am unable to understand your issue here.

[wild sorrel]

My problem about system ban now.

How come i got banned 5 times in two days lol

[blazing saddle]

@dense bobcat The reason for account suspention is usually given on the popup you get on the screen when your account is ban. For futher inquires contact the customer support in game.

Also do not bring the same issue here again.

@wild sorrel The only reason you get banned is for violating ToS of the game. You cannot get banned by mistake or for no reason.

[wild sorrel]

well i playing on Tecent

[blazing saddle]

If you have any kind of inconvinences regarding any part of the game you can take the issue to the in game customer support. @wild sorrel

[wild sorrel]

I did already but none can answer 😃

You cannot get banned by mistake or for no reason. there is bans by system..

@blazing saddle I playing random people still i getting ban lol

You can see my reports about hackers now i got banned for playing with team cheating.

[dense ridge]

@wild sorrel play with known good players or solo, so you don't play in a team full of cheaters and get banned

[blazing saddle]

@wild sorrel The system bans people if you break rules. I am repeating it for the 3rd time now. If you do not have any other issues please move to #chat or #pubg-mobile.
If you continue to bring the same issue here, you will be reported. I hope you understand.

[sullen hollow]

@Devkehsh#5242 @hybrid oxide @wild sorrel

[wild sorrel]

Or leave the game lol?

I want to speak with The developer

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[wild sorrel]

I donated so much for pubg now u said go speak in Pubgm chat ?

[languid thicket]

Since it's banned in my country, i have to use a vpn to be able to play the game, is using a vpn going to get my account in trouble?

[storm flume]

Please read this channel's pinned messages for further information, @languid thicket:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[languid thicket]

What im supposed to just not play?

[dense ridge]

I guess yes

[wild sorrel]

I think yes move to new a game or?

Don't answer ToRoiD i want to speak the developers.

ban for nothing donate for nothing hackers on innocent getting ban for nothing.

[blazing saddle]

@languid thicket If the game is not available in your region i suggest you wait till its available. Using VPN to bypass country laws and downloading the game will be illegal and is strictly not recommended.
Even if you manage to play the game, VPN is still not recommended to play the game. If you are doing it regardless, it is at your own risk.

@wild sorrel please move to some other channel. You have been warned.

[night cloak]

Few days ago

[blazing saddle]

@night cloak what is the issue? can you elaborate?

[night cloak]

Today😂 excellent work tencent

[boreal sparrow]

the game is normal here in south east asia

[night cloak]

@night cloak same problem

@blazing saddle I've tried everything. Even reset my device.

@boreal sparrow But.... it's asia

[blazing saddle]

If the ping issue for servers isnt a problem globally i dont think the game is at blame. There may be client sided issues, most of them have been addressed to in the pinned messages of this channel.
If the issue is persistant you can contact the customer support as this is how much we can help you, @night cloak

Sorry about that, pinned by mistake.

[night cloak]

I have read every post. Done everything. Even, I done more than the pinned message. But, game is totally broaken

[blazing saddle]

@night cloak it must be regional issue then.

if servers are down or facing problems it is affected globally.

[night cloak]

Technically my side is ok. Also, I've tried changing location by VPN

[blazing saddle]

@night cloak have you tried changing the DNS?

[night cloak]

Tried 1111 8888 open DNS. Literally everything

[blazing saddle]

@night cloak 8.8.8.8 & 8.8.4.4

@night cloak what region do you play the game from?

[night cloak]

@blazing saddle Bangladesh (BN)

[blazing saddle]

@night cloak Is there any legal issues with the game in your country?

[night cloak]

I think I should stop playing today😒

[boreal sparrow]

anyway.. ban this hacker..
I tried to revive my teammate behind the car and we were also behind some hill near pochinki..
he still able to kill us even from pochinki building..
this happen yesterday

[night cloak]

@blazing saddle @blazing saddle Everything is Fine. No legal issues here.

[storm flume]

Hello, @boreal sparrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[little dune]

all the time i am getting server reconnect every freaking time...but my internet is working fine

[blazing saddle]

@night cloak try reporting it in the #555492558428700682 channel. I have seen many ping related issues from users in the bangladesh region so i guess it is a known issue.

@little dune try clearing in game cache and restart game.

[night cloak]

Am unable to type 0 ingame chat after putting 0 it shows *

@little dune same issues with me.

[blazing saddle]

@night cloak the character '0' is censored for some reason in the ingame chat.

[little dune]

@blazing saddle this is happening every single match i am playinh

@blazing saddle bro the problem still exists

[blazing saddle]

@little dune It maybe because ur internet connection is unstable. Fast internet does not always mean it is stable.

[night cloak]

@blazing saddle there is some problem with 0. I can't search a player by his or her ID no. If it contain 0.

[little dune]

@blazing saddle i am using discord at the same time..nothings happening there

[night cloak]

yes ... ping is very high on my country #bangladesh

[blazing saddle]

@night cloak wrong tag i guess 😅

[night cloak]

?

It may also be server instability, @little dune.

[little dune]

@blazing saddle discord is working absolutely fine.but the game constantly reconnectjng

[night cloak]

my ping always up to 500

[little dune]

@night cloak pubg server??or my internets server?

[night cloak]

On the game's side.

thats problem start from last weak

[blazing saddle]

@night cloak kindly report it via ingame report or contact the customer service.

[little dune]

@night cloak i also think might be games server problem

@night cloak wifi user or mobile data?

[night cloak]

@blazing saddle yes i report already but not do anything ... like problem hckr . pubg commiunty not do anything against hckr

Server maintenance is required

@little dune mainly wifi

[blazing saddle]

@night cloak We are just volunteers here and not related to Tencent games or Pubg Mobile developer team to fix server related issues. I hope you understand.

[little dune]

@night cloak try reaching out to your isp..i had ping issue..i told them..they fixed it

[night cloak]

i try mobail data ...... too ....when wifi use then ping stand 500 and when use mobail data ...then 300

[blazing saddle]

If you do not have any other issues please move to #chat or #pubg-mobile as your queries have been answered appropriately.
If you continue to bring the same issue here after being answered you will be reported.
I hope you understand.

[night cloak]

In Game Customer Support is also dead. Last time, they replied to my questions 1 month later.😡

almost always high ping ..... 6 day ago .. my ping was 60 always...

[little dune]

@night cloak my issue is hanging there for like 2 months no reply from in game support

[night cloak]

@night cloak you are right ..

[blazing saddle]

@night cloak @little dune @night cloak last warning. Please move to other channels.

[night cloak]

@blazing saddle ok

@little dune last time, I asked a question about server maintenance. They replied me about outfit.😒

[blazing saddle]

Your issues will be fixed by the next update if you have already reported the problems. Be patient.

[night cloak]

@blazing saddle can't u please tell me about my last comment?

(last time, I asked a question about server maintenance. They replied me about outfit)

[blazing saddle]

@night cloak If you fail to ask a question in proper English language, you wont get a proper reply.

Also the staff team here is in no way connected to the in game customer support, so we are in no way responsible to explain you their responses. @night cloak

[night cloak]

@blazing saddle bro i have 1 last question from you

[daring patio]

If you have faced some problems and were not answered please ask the query again rather than babbling about the issue not being answered properly.

[night cloak]

@blazing saddle Are Pubg take any step against hckr.. because now i face hckr every match

[blazing saddle]

@night cloak hackers are getting banned every week. And they are improving the anti cheat system every update.

[keen nexus]

GLTools it safe?

Not gfx

[steady hazel]

Pubgm weak against cheaters

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[blazing saddle]

@keen nexus

[hollow sluice]

Hi.. I sent a bugform yesterday. not seen on the bugs-report yet. Thanks

[daring patio]

It was declined, @hollow sluice.

[cold roost]

hello

[hollow sluice]

Why @daring patio

[cold roost]

i am an indian user and i dont use any kind of vpns ever but still the pubg global is saying me that login through vietnames server please help i am an indian user

[fervent turtle]

Anyone help me

[blazing saddle]

@fervent turtle how may i help you?

[hollow sluice]

why the form I submitted was rejected ?

[wicked crest]

i buy 60 uc and my money gone but not get uc give me 60 uc pubgm my id is 5126818207

[blazing saddle]

@hollow sluice You probably did not follow the rules regarding submissions.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[blazing saddle]

@wicked crest

[wicked crest]

i complant customer care but not get reply

[hollow sluice]

i did it right and i did it properly @blazing saddle

[blazing saddle]

@wicked crest try restarting the game or provide enough evidence to the customer support. Try contacting them again and again until they forward your request to appropriate authorities.

[hollow sluice]

was not missing or wrong

[blazing saddle]

@hollow sluice please take submissions related issues to #discord

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[manic dragon]

Guys, I have an in-game video of hackers caught hacking after they killed our squad. Where can I send it so that PUBGM can review it?

[fervent turtle]

@manic dragon no videos only links

[manic dragon]

@fervent turtle On which site I can upload it, so that I can send the link?

[fervent turtle]

#481199256187699215

[brave grove]

I need help, please take care and respond as soon as possible

[spring void]

@brave grove whats the issue?

@manic dragon send it to ingame customer service

@manic dragon and report him from his profile tier overview section

[cold roost]

@harsh anchor hello sir i need your help

[brave grove]

@spring voidSomeone stole my account and asked me for money. When I sent him the money, he opened the account and the game was banned for 10 years and since 7 days I try to send the game and tell her that my account is pinched, but every time I can answer him except from a special bot I do not find Anybody from the support and after they banned him now I send them, I can not find anyone to answer me and I was spending money and I think the system of protection is playing well, I have spent 4000 dollars so far

[noble robin]

@manic dragon #481198147478224896 FAQ 5.1

[night cloak]

4000$wtf!!

[median garden]

Where Is Beta? For New Season?

[brave grove]

I need help or answer me by support

[rare scaffold]

@median garden the beta version isn't globally released yet, whenever it will come staff will open a channel by the name #beta-news and #beta-support, you will be able to download it

@brave grove I am really sorry but there is nothing we can do, as you know that we don't have any direct contact with any of the devs, all you can do is to contact customer service via in game 😭

[brave grove]

@rare scaffoldCan you give me the link please

[storm flume]

Hello,
@manic dragon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[rare scaffold]

@brave grove it is in game, open the game and head towards settings>customer service

[brave grove]

@rare scaffoldNo one is answering me there just just a bot I want an official

[rare scaffold]

It might take some time to get an answer from the dev

[daring patio]

That is the only official way to contact developers.

[blazing saddle]

@brave grove keep contacting them until you get responded from the appropriate authorites. We cannot help you any futher.

[brave grove]

Tell them more than 50 times and each time a bot

[blazing saddle]

@brave grove Do not bring the same issue again. Your queries have be answered already.

[brave grove]

They do not have a special number

[blazing saddle]

Only the ingame customer service.

[brave grove]

@blazing saddleNot understand

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[brave grove]

They just failed

[blazing saddle]

We cannot help any further. If you have no additional questions please move to #chat, @brave grove

[cold roost]

@rare scaffold hello in need a help

[rare scaffold]

Yes, darling?

[cold roost]

@rare scaffold sir i want help as i am an indian user today my fb got banned and now my pubg is saying that login to vietnamese server this account is nit available for global

help me pls

[blazing saddle]

If you logged in to vietnamese version previously there is no way to get back to the global account.

[cold roost]

@blazing saddle i didnt login to

i am an indian user even i dont use proxy and vpn

[blazing saddle]

do you have the screenshot of the issue you are facing?

[cold roost]

okay let me get ss

@blazing saddle this is the ss

[shrewd cairn]

Reinstall pubg

Simple

[cold roost]

@shrewd cairn will it work

[shrewd cairn]

Try it

[cold roost]

but if it didnt work then

[shrewd cairn]

It's better not to do anything @cold roost

So long

[blazing saddle]

@cold roost take a backup of the folder
Android/data/com.tencent.ig and reinstall the apk, restore the file in the same location.
I doubt this will help, as this issue occurs when you login via the vietnamese version of the game and a common problem among emulator players.

@rare scaffold can you help?

[summer gazelle]

i want to remove twitter account which have been linked with my facebook id how to remove that please anyone knows

[rare scaffold]

@blazing saddle will not work, it is the problem of the acc not of the game, once connected to Vietnamese version there is no way to get that acc back

[blazing saddle]

@summer gazelle it is not possible to unlink social media accounts from ur pubg mobile. For futher info contact the customer support.

[summer gazelle]

@blazing saddle thanks

[blazing saddle]

@rare scaffold thought so, thank you for confirming!

[rare scaffold]

[cold roost]

@rare scaffold but i didnt use vgn server

[rare scaffold]

@cold roost doesn't matter, you must have installed the Vietnamese version of the game

[cold roost]

i last logined to my account today morning with global

@rare scaffold but i want my global id back

[rare scaffold]

Someone may have got the access to your acc

You cant brother, I am sorry 😭

[cold roost]

i dont want to move to any other source

pls do a help get my account back as i want to be on my indian id

[rare scaffold]

There is nothing we can do my friend 😭

I am really sorry

[cold roost]

@rare scaffold but i didnt login from the vietnamese server then why should i suffer

[blazing saddle]

@cold roost check this, one is vietnamese version and one on the right is global version. If you login on the vietnamese version you cannot login on global version again with the same account.

[cold roost]

@blazing saddle i didnt logind bro

[rare scaffold]

I understand but what I can do? There is nothing we can do, no one in this server had any direct contact with any of the devs, neither it is possible to get that acc back which is once linked to Vietnamese version

Listen dude, it is showing that notification because you have connected it, you might have done it by mistake or something but it is done

[cold roost]

@rare scaffold if i will move to vietnamese server do i will have purchase of my rp and premium membership from my indian currency

[rare scaffold]

That I am afraid I don't know

[blazing saddle]

@cold roost There is no way your account can get automatically connected to vietnamese server by itself. You must have done something and it lead to this. There is 0% chance that you wake up one day and see your account is connected to Vietnamese version.

[cold roost]

@rare scaffold but i last logined my account in moring and it was global version

[rare scaffold]

But magics don't happen in this world my friend understand the situation

[sage forge]

Please put the message regarding gfx use

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[blazing saddle]

@sage forge ^

[cold roost]

@blazing saddle hey bro if you want to check my mobile i can send but its true that i dont even use vpns for anything and i am saying that my fb is banned and from that short of time this is happening

[sage forge]

Thanks @blazing saddle

[blazing saddle]

@cold roost it doesnt work like that. Even if you used vpn it wont connect your account to the vietnamese version.

[cold roost]

@blazing saddle i havent download vietnamese pubg till date

then how will i connect

[blazing saddle]

@cold roost If your fb is banned you contact facebook support for that.

[cold roost]

@blazing saddle i want my account back pls if you can help then pls help

i dont have vgn pubg till the date

[blazing saddle]

@cold roost Sorry we cannot help you any further. You cannot login via the account which is used to login with the vietnamese version.

[night cloak]

Anybody help me?

[blazing saddle]

@night cloak How may i help you?

[night cloak]

I buy a outfit and show me is unusable

[rare scaffold]

@night cloak did you used VPN to buy it from a different region?

[night cloak]

Iyes

Yes*

[rare scaffold]

Gg, once purchased in different region, you cant use those items in your region

Read it again, I edited it

Cant

[night cloak]

Is nothing to do that i speed 360 uc on that and i can t use

Spend

Like the uc back or something like this?

Or deblock my outfit and i wan to use