questions

[glossy sable]

@dim hollow Yes. You will be only able to login with Google Play Games, and won't be able to use any other login means.

[dim hollow]

How many login types are there

Means like google play ,facebook and

[strange sonnet]

twitter

[dim hollow]

Can we connect by all 3

[glossy sable]

Twitter, WeChat, GameCenter (iOS)

[night cloak]

I believe you can.

The max was either 2 or 3.

I am not entirely sure.

[glossy sable]

No, you can only connect 2 social media accounts.

[dim hollow]

My facebook and gamil is connected

Want to connect twitter and stop login from others

[night cloak]

You can try linking it as well. If it doesn't work, the maximum links on an account is 2 then.

[dim hollow]

@glossy sable

[glossy sable]

Yes?

[dim hollow]

I want to connect twitter and stop login form all other accounts

[night cloak]

@glossy sable I think those options are available in Game of Peace or PUBG Korea version. The Global are Facebook, Twitter and Google play games

@glossy sable What it means the option "Transfer Data outside EEA"?

[glossy sable]

@dim hollow As Sheth said: Try linking it, if you can't, you can't. Be sure of your choice before revoking access, it's irreversible and if you do not have any other login option it means you will lose access to your game account.

[dim hollow]

K

[glossy sable]

@night cloak Facebook, Twitter, WeChat, and another I forgot. After those are GameCenter/Play Games following your OS.

I do not know about "Transfer Data outside EEA", wait for another staff member's answer.

[night cloak]

@glossy sable OK

[dim hollow]

What if I stop remove pubg from fb setting @glossy sable

[glossy sable]

"Stop remove"?

[dim hollow]

Oh remove

[glossy sable]

You can't remove/"unlink" a social media account. However, you can revoke access to that account, meaning it will prevent it from being able to log in.
Again, be sure about it before doing it, as it's irreversible.

[night cloak]

OK I found the meaning of the option "Transfer Data outside EEA". It means to transfer your data outside of of EEA (European Economic Area) so the GDPR does not affect your data. It is available only for Europe and might affect your ping of all the servers.

[paper rune]

Can you change the processing algorithm?

[jovial anchor]

elaborate?

[paper rune]

performance

[jovial anchor]

please elaborate

[night cloak]

You can not.

[paper rune]

This change of numbers to unlock fps

[night cloak]

It's entirely dependant on your device's processor.

[paper rune]

I have samsung s8 + and only high FPS is available on it and through the program to change the numbers these changes do not affect the game currencies of the wall card and much more

[night cloak]

Set your graphic settings on Smooth and see if an "Extreme" option pops up.

If it doesn't, your device likely doesn't support Extreme frames, or that the game is not optimised fully yet for your device.

[tacit hazel]

We've been teamkilling each other with a friend a couple of times, he accidentally lowered my merit

[paper rune]

no it doesn't help

[tacit hazel]

What can i do to bribg it back to 100? By having good placing and revives, i guess

[glossy sable]

Yes, you can have further information about merit by tapping the about merit button, go to yout game profile, go to Tier Overview, the button is above your merit.

[tacit hazel]

Ok i'll check

[glossy sable]

You can still play with your teammates, but it will be showcased that you have a lowered merit, as a warning for others.

[paper rune]

Is it possible to change the numbers through the Hex Editor so that Fps is unlocked?

[tacit hazel]

Seems like arcade doesnt give merit points

[jovial anchor]

if it doesn't i can see why

[glossy sable]

No it doesn't, you have to play Classic.

[tacit hazel]

Ow i hate thise

[night cloak]

It is possible, but it is not allowed, @paper rune.

[tacit hazel]

Thanks for the help anyways

[glossy sable]

No problem 👍

[paper rune]

Ok thank you

[tacit hazel]

I play mini zone

How many points does it give based by match placement?

[glossy sable]

Mini zone is still arcade...

[jovial anchor]

anything under arcade tab doesn't give merits

[tacit hazel]

Neither tdm i guess

[glossy sable]

Check the merit info as I said, all details are there.

[jovial anchor]

yeah idk about tdm, do like what franck said

[glossy sable]

No, only Classic...

[tacit hazel]

That'll keep me busy for a while

[night cloak]

If you place 51-100, you get 1 point.

If you place 11-50, you get 2 points.

If you place in the top 10, you get 3 points. Winning a match will not increase your gain.

[glossy sable]

@tacit hazel ☝

[tacit hazel]

14 matches if i get in top 10

Thats a lot of time

[night cloak]

That'll be 42 points.

[tacit hazel]

Above 11th position

Thanks for the help

[night cloak]

No worries. Good luck.

[icy marsh]

@night cloak I mean, if I play in the vietnam, it have some difference?
Can I take ban?
Because i dit not know that

[night cloak]

You will not receive a suspension. You will have to play on the Vietnamese version from now on unless you decide to use a new/different account and play on the global one.

[icy marsh]

Ok @night cloak

Thanks!

[brazen jolt]

why merit can only gained from classic matches?? It takes me an hour to get from 20 to 60

[night cloak]

It would be too easy for griefers to get back to trolling.

Arcade matches are much shorter than classic matches as well, making it easier to gain merit.

[formal nacelle]

There cant unlink google play?

[blazing saddle]

@formal nacelle There is no way to unlink accounts as of yet.

[night cloak]

You can not unlink an account once it's linked.

[formal nacelle]

Ok

[brazen jolt]

can you get 60 fps on high smooth?

[night cloak]

It is unlikely.

Extreme on Smooth should be able to.

[warm spruce]

server down or having trouble?

[night cloak]

When I’m playing matches, sometimes my game will start to lag FPS wise REALLY bad, which has caused me to get killed
I usually have my settings on HD, HIGH, but it doesn’t seem like it stays on HIGH FPS, because when it drops, it runs like I’m playing it on a computer from the 1900’s

The servers have been rather unstable lately, @warm spruce. It may also be your internet connection being unstable.

Try running it on Smooth with Extreme, @night cloak, if your device supports it.

It doesn’t, it only goes to HD HIGH, I even turn it down to SMOOTH when it happens, but it doesn’t fix it

It seems to only be happening after the most recent update, because before this update, it never happened

[brazen jolt]

in literally every mode, the fire button randomly stops working

[night cloak]

Reboot your device, clear your device's cache. Do keep in mind that low storage space tends to cause lag.

[storm flume]

Hello, @brazen jolt!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

How do I clear the cache? I’m on an iPhone 6S Plus

Isn’t that only for android?

[spring void]

@night cloak try repair from in game log in page

[night cloak]

Reinstalling usually clears the cache.

Alright I’ll have to try that

This article should provide you sufficient information, @night cloak.

https://www.google.com/amp/s/www.macworld.co.uk/how-to/iphone/clear-cache-iphone-3609079/%3Famp

[covert trench]

@night cloak someone gifted me a gun skin in how much time will it reach me?

[night cloak]

It should come immediately, @covert trench.

[covert trench]

Ok

Oops I mean bag skin

[night cloak]

All skins gifted should be received by the targeted user immediately.

[storm flume]

Hello, @ancient kestrel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[ancient kestrel]

What the hell is happening with pubg mobile?
Suffering this from 5 days and still.

[tardy mortar]

@ancient kestrel read the message

[ancient kestrel]

Already done that

[tardy mortar]

Okay

[night cloak]

You're good to go then.

[glossy sable]

Try reinstalling the game, as you said it's been 5 days you have this bug.

[ancient kestrel]

@glossy sable what about repair button? Will it work

[glossy sable]

You can try it before reinstalling, I just assumed (wrongly) you did already.

Be aware it will possibly reset your custom settings, so do screenshot them before doing so.

[vagrant onyx]

@ancient kestrel try this
Log out your account
Than press repair than do the thing
delete the game
do rest all settings from your device
Re-download the game
( if this game bug this wont fix it )
this just fix some other stuff in your device and clear some cache

[ancient kestrel]

Goona do these stuffs later
Btw thanks

[glossy sable]

No problem 👍

[vagrant onyx]

This going be a graphics problem from your device ( depend what you using and what graphics you sit the game )
and notice something like that could happen to be related to connection

@ancient kestrel

[glossy sable]

Buildings are part of the map, so building rendering isn't a connection problem
Loot spawn for example is

[ancient kestrel]

Graphics is smooth at high fps and i have stable 4g connection

[glossy sable]

Try repairing your client then.

[vagrant onyx]

@glossy sable i did not say its connection i say its could be ( and though its can be happen to poor wifi connection )

[ancient kestrel]

[tardy mortar]

Try the above methods ,if the problem still continues then ask the staff

[vagrant onyx]

@ancient kestrel a small gltich could happen while you land in parachute

[ancient kestrel]

This is in-between that's why i am asking because i know about those small gltiches during parachute

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report, @ancient kestrel.

We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic.

I'm sure it'll be fixed soon, @ancient kestrel. I'm sorry for any inconvenience.

[ancient kestrel]

Don't regret about anything this is just a game and a bug i am sure it will be fixed soon

[dim hollow]

I have my pubg account connected to a facebook account can I change the fb account

[night cloak]

You can not. Once an account is linked, it is not possible to unlink it.

[teal cradle]

guys i was stuck in the loading screen before entering the match and i got killed and my rank went down what should i do

[bold siren]

Make sure to have a good internet connection, @teal cradle.

[teal cradle]

@bold sireni have a good internet connection

trash game

everytime something happens to me

i got -34

[bold siren]

Did you try restarting the game, @teal cradle? You could try clearing some caches, or repairing the game.

[teal cradle]

r they kidding me if its their mistake

@bold sireni repaired it million times

[night cloak]

It's a common issue, @teal cradle. Many users have reported the same issue.

There's nothing we can really do besides waiting for a hotfix.

[teal cradle]

@night cloakbut i lost rank bro what should i do i know it isnt anyones fault here

[night cloak]

Rebooting your device after every game may prevent this from happening.

[teal cradle]

@night cloakbut is it good if i reboot my phone everytime?

[bold siren]

Also, try switching your internet connection, @teal cradle. Switch it to Data if you are using Wi-Fi or the opposite.

[teal cradle]

this issue has been from the last season

[night cloak]

Rebooting does clear unnecessary cache data.

[teal cradle]

@bold sireni have only wifi

[night cloak]

It may also be your internet connection, like sober said.

[teal cradle]

@night cloakok thank u anyways i should now play to get back my rank

[night cloak]

All the best in your games.

[teal cradle]

i sware it is really hard

to get +34 back

and i am playing solo squad too

[night cloak]

If you do not need anymore support, please move to #chat. Thank you!

[teal cradle]

@night cloakyeah thank u too for helping bye guys have a nice day!

[night cloak]

Don't forget @bold siren.

[teal cradle]

yeah i mean all of u ofcourse

u r all 1 family if i meantion 1 it means all of u

[covert haven]

I am getting black screen during games audio is fine please help tried reinstalling repairing

Started after recent update before was fine i get black screen after every tdm match and frequently in classic

[night cloak]

Make sure your device has sufficient storage of at least 3GB available. Performing a factory reset would fix such issues immediately. Rebooting your device whenever it happens also helps.

[covert haven]

It has 20 gb available

[dim hollow]

@night cloak can I only link 2 accounts

[covert haven]

@night cloak cant restart after every tdm match

[night cloak]

I am not entirely sure, @dim hollow.

[dim hollow]

K

[covert haven]

My ram is 4 gb availableis 1.5gb

[night cloak]

It may also be a problem with your device's hardware.

[covert haven]

Internal 64 gb so not sure where problem is

[bold siren]

You can't link more than 2 accounts, @dim hollow.

[dim hollow]

K

[covert haven]

I think 4 b ram is enough as i previously played on 2gb it was fine

[lucid spoke]

@covert haven the black screen can be the issue of your device....
The problem will cause of hardware or software damage....

[covert haven]

@lucid spoke any advice then should i get it checked out at service centre ?? Other games are fine only during pubg black screen comes

[night cloak]

This could help you.

https://www.android-recovery.net/fix-black-screen-android.html

[north mountain]

Can someone here help me with a question on a RP mission?

[lucid spoke]

@north mountain how can we help you?

[pale falcon]

How may we be of assistance, @north mountain?

[covert haven]

@night cloak ok thanks

[north mountain]

I could not do this mission, nor could I interpret it, I did it without wanting and I do not remember how I did it.

The mission description says: "Land up to 200m away from the location of your parachute 3 times"

[pale falcon]

I think it means your marked location, @north mountain.

[night cloak]

You could also try setting a marker anywhere on the map and jumping as soon as it teachers 200m.

[north mountain]

I tried this and it did not work :(

Sorry my bad english, I'm using the translator

[night cloak]

I don't see any such mission that states that, @north mountain.

[glossy sable]

That means you have to land 200 meters away from the airplane route.

[remote socket]

Can i play with lvl 60 guys if i am lvl 15

[faint ingot]

Why cant pubg just put everyone in the same game?? Who cares about the skill level i cant tell a person from a bot before they shoot at me and bots never make me try to stay aware

[glossy sable]

@remote socket Sure.

[remote socket]

@glossy sable while being a guest?

[glossy sable]

A guest?

[night cloak]

From what week is that, @north mountain?

[remote socket]

Guest acc

[glossy sable]

Doesn't change anything.

[night cloak]

Bots tend to shoot once or twice continuously until you shoot them back. They would usually react by proning, @faint ingot.

[remote socket]

@glossy sable well it does bruh

[glossy sable]

However I would recommend linking a social media account to prevent losing the data.

[north mountain]

Week 8 @night cloak

[night cloak]

Set a marker along the plane's flight path. As soon as the distance reaches 200m, jump out of the plane and dive straight down into the marker.

[remote socket]

@glossy sable even if im bronze and he diamond

[glossy sable]

@remote socket You have to be together in the lobby, but yes you can play together.

[north mountain]

Thanks for the attention, I'll try this. @night cloak

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report, @night cloak.

[dim hollow]

Is the return mission set reward permanent

[glossy sable]

It is.

[crude estuary]

@pale falcon congrats on mod

[faint ingot]

@night cloak when i here footsteps i think its a bot when its a real player

Bots shouldn’t be a thing tbh its stupid past plat rank

And honestly getting rid of bots would make players better

[pale falcon]

There will always be bots, @faint ingot. The servers would be damaged if we got rid of them.

[red moss]

Hey guys
How do you people add your friend's avatar you your character display screen

That they'll stand back to back

[pale falcon]

You must have a good synergy with them, @red moss.

[red moss]

I already have above 100 with one of my friends

[pale falcon]

You'll have to go to your connections, @red moss. You'll see the partnership option from there.

[red moss]

Oh...alrighty
Thanks

[glossy sable]

To be partners and be in each other's profiles you need to be 400 synergy.

[faint ingot]

Well at least lessen the amount.

Or turn them into more realistic bots doing the same damage as a player

That would creat a new meta too

[misty perch]

Hlo

[dense ridge]

Is there a problem? @misty perch

[eternal gyro]

@misty perch which VPN and Server? 🤣

[blazing saddle]

@eternal gyro Using VPN is not recommended. For futher info you can contact the customer support but I would suggest you not use it.

@misty perch I dont think any problems related to game in the images you sent above.
If you want to send images not related to any problems in game you can post them in #media

[misty perch]

USA server

No servers

It will ban

[blazing saddle]

@misty perch Please keep your mssgs related to in game support only. You have been warned.

[misty perch]

Ok

[blazing saddle]

You can move to #pubg-mobile for further discussions.

[misty perch]

I used many uc in pubg but no legendary item

[night cloak]

Hello, I have changed my Apple ID and the account linked to that ID is now deleted. How can I get it back to my new Apple ID? @

[heady blaze]

In TDM there are many BUGS...Almost in every match Some or the other opponent Hits me THROUGH THE WALLS...
P.S: Obviously All the opponents can't Be hackers so Idk what to do...Sh*t Man...Pls Fix This..😁😄

[atomic coral]

Is the return s12k permanent too?

[night cloak]

@jolly charm pls read my message

[bold siren]

I do not think there are any possible ways, @night cloak. Try contacting Apple.

Also, do not tag the Community Team.

[night cloak]

Okay my bad @bold siren

[tame umbra]

I drove all the way from Georgopol to the red circle (where I died) in that red circle, as I'm driving I then die and the kill message said that I "died by bomb" when there was no redzone there (redzone was by Novo and Military Base) and there also wasn't an explosion. I just died out of nowhere and my vehicle wasn't damaged either.

[bold siren]

It could be a bug or a glitch, @tame umbra. You can report it in-game.

Or in #555492558428700682.

[errant monolith]

Hello

[glossy sable]

How may we be of assistance?

[errant monolith]

I am a youtube content creator. So i wanna know about star challenge youtube streamers who have been selected like dynamo, Ankita. Have they signed up for it

[willow dune]

They Get Invites

From PUBGMobile itself

[raw glen]

U should ask a esports moderator. @errant monolith
They may help.

[errant monolith]

Why not me...? I am having more subs and more daily viewer base then some of them

[willow dune]

@errant monolith you will one day bro, just follow your heart, good viewers will definitely love your good work

[raw glen]

Yea @errant monolith

[errant monolith]

all of them getting gifts and invites from pubg but me never

[raw glen]

@errant monolithi already said, if u need further assistance, go in esports server ir tag a esports moderator.

[exotic flint]

Maybe try contacting their business link

[raw glen]

U think bots will help? @exotic flint

[errant monolith]

hmmmm thanks for assistance guys really appreciate it

[raw glen]

Np!

[exotic flint]

Business and regular email is not same

[grizzled lark]

It is probably based upon their Massive fan base, @errant monolith.

[errant monolith]

@grizzled lark bro as i already mentioned i have more then some of them you can check also searching rowdy gaming on youtube

[night cloak]

I doubt anyone here will be able to provide any sort of assistence regarding this.
I suggest you to focus on growing your fan-base more untill the officials notice you.
@errant monolith

[errant monolith]

Thanks @night cloak

[grizzled lark]

Probably sir, @errant monolith. They might have some connections or interactions with Tencent or Pubgm corp itself. I appreciate your dedication towards this game and your content that influence players like us.

[lime juniper]

Did your team reach the PMCO finals, @errant monolith?

[night cloak]

😛

[atomic coral]

just out of curiousity, why is "0" and "mk" banned in the ingame chat? cuz I don't seen why china would wanne ban that

[bold siren]

@night cloak ?

[teal cradle]

the first good thing from 1 year i think

thx for ur opinion👍

[night cloak]

@bold siren 😎

[teal cradle]

guys is a 3gb ram good for pubg?

and i have 11gb free storage left

[glossy sable]

3Gb is sufficient to play pubgm.

[umbral river]

@teal cradle it depends on processor

[teal cradle]

@umbral riverdo u want the name of processor of u know if this things tell me if it is good or not plz

[umbral river]

@teal cradle yes if you know

[teal cradle]

ok just 1min

@umbral river

[umbral river]

@teal cradle processor is not powerfull enough you will only get low and medium frames

[teal cradle]

@umbral riveryeah i get those

[umbral river]

in short it will lag alot

[teal cradle]

but i can play on balance but the problem is when i scope in with 4×it will take a lot of time

while on smooth i lag when my phone becomes hot

life after 2hours of playing

[umbral river]

heating limits the power of processor so it runs slower to cool down that's why it lag even more

[teal cradle]

but my question is

[umbral river]

i would recommend you to use smooth and medium frames

[teal cradle]

is it playable

i mean can it handle later updates like heavy updates in the future?

[umbral river]

@teal cradle it will run but it will lag. it depends on you if you want to play or not

[teal cradle]

oh wait a sec is there a probability that pubg can stop working 3gb ram devices on the future or will they work on optimizing the game +sorry for too many questions just i like to know from ur experience

bcz the minimum is 2gb ram

[umbral river]

@teal cradle yes there's a possibility they end support for 3gb ram phones if the game become more complex

[teal cradle]

so am i safe fo like 1 year or no?

bcz i dont have money now to buy a new one so i started working so i can buy a new phone

[umbral river]

may be

[teal cradle]

@umbral riverok thank u a lot bro i approciate it thanks to all

[umbral river]

your welcome

[wanton marsh]

Hello

[glossy sable]

How may we be of assistance?

[teal cradle]

guys can i play pubg while in messanger call or can it change the game data?

[glossy sable]

Why would it change game data?

[teal cradle]

i dont know

[glossy sable]

If you're on iOS you will have lowered sounds in game though.

[teal cradle]

@glossy sableoh ok thank u

[glossy sable]

No problem 👍

[magic harness]

It wont let me post this in the bug report. But my ready button and map selection is gone

[bold siren]

It is a known bug, @magic harness. Restarting the game will fix the issue.

[kind sage]

@teal cradle yes you still can play with 3gb ram phone. i'm using SH04H phone that using snapdragon 820 and still running good

[storm flume]

Hello, @elder jolt!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[simple dirge]

How will I know if my clan was accepted to clan recruitments

[sick shale]

Read the pinned message there

[glossy sable]

@simple dirge You can ask in #discord.

[teal cradle]

@kind sagegood thx for info👍

[brittle hollow]

so if im going to use a VPN for only buying stuff of other country would i get ban for this

[pale falcon]

It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @brittle hollow.

[kind sage]

@brittle hollow i think you unable to use it. yes you can buy the outfit,but when you disconnect the vpn you can't use the outfit

[glossy sable]

@kind sage That's the ones bought in Lucky Shop.
However, VPN usage isn't recommended.

[kind sage]

yes

[lime salmon]

Melee would be fantastic with flesh in TDM EvoG /' /" Thud 3cs

[trail knot]

Question? Is the Summer Challenge only available in certain areas? Or is there an update for it? I have a few friends in Mexico that don’t have it available to them, that’s why I ask

[glossy sable]

The Summer Challenge is an US locked event, @trail knot.

[trail knot]

Oh I understand, it’s cuz I’m visiting Mexico and they noticed it was different

[glossy sable]

Have a nice trip 👍

[trail knot]

Thanks

[brittle hollow]

thanks

[glossy sable]

@lime salmon What do you exactly mean by "with flesh"?

[lime salmon]

Rally up troops with M# redeem codes FBtwit ggame

[tiny isle]

@glossy sable @glossy sable @glossy sable

[glossy sable]

Do not spam ping.

@lime salmon I didn't understand your query.

[lime salmon]

Chicken Dinner 4 All jk jussome

[glossy sable]

If you do not have any issue, please move to a chat channel. This is a support channel, thanks.

[lime salmon]

If facebook and twitter held a special where we all got a redeem code to play more gamers would return and play!

[glossy sable]

Now this I can understand.
Actually, if you watch PUBGM E-Sports events, you can get redeem codes, occasionally.

[mighty current]

Why am I still getting this!!??

[glossy sable]

Lucky air drops are limited time discounts.

[toxic jungle]

I need to speak to the customer support
But the in game one only reply with bots
I tried everything to contact them but never made it
I need to speak to them its important, how can i do that without the bot replies

[glossy sable]

What is your issue?

[toxic jungle]

Its ban issue

[glossy sable]

Oh, this.
Did you file a claim?

[toxic jungle]

I did
Been trying to do that like 3 days ago when i got banned but still only bot reply

[glossy sable]

You have to be patient, you will eventually get t humans in a few days, maybe a week.

[toxic jungle]

Its not that
At the end of every try it closes the conversation and tell me to start again

[glossy sable]

Can you send screenshots, please? I didn't hear of that before.

[toxic jungle]

Ok

[glossy sable]

👍

[worthy panther]

If i cancel my crew challenge registration to make roster changes, can i re-register?

[glossy sable]

You can, you will have to pay again the registration fee (BP) though.

[glossy sable]

This I know, I meant what you get right before that.

[worthy panther]

@glossy sable right on man thank you

[glossy sable]

Like, why would it close
It usually stays open

@worthy panther No problem, good luck for the Challenge! 👍

[worthy panther]

woot!

[glossy sable]

@worthy panther Uh, hold on
I'm not sure if it was clear, you can't re-register mid crew challenge.

[toxic jungle]

After long wait nothing
I talk to a bot abou ban issue it gives some infos and then i send messege and nothing happen for like 24 hourse
I enter again after and i see this with no answer
And it says " conversation closed " instead of " thanks for messeging us " in the screenshot

[glossy sable]

Weird. After using the File Claim button?

[toxic jungle]

Its realy annoyng i missed a lot of events and daily messions
So if there is anyhope for reactivating my account i really want it ASAP even i had to pay for it

Yes

[glossy sable]

Was it a 7 day ban or...?

[toxic jungle]

Its 10 years ban

I spent on my account around 300$ or maybe more

[glossy sable]

You can only file a claim then, and wait to get to a human.
We do not deal with bans here...

[toxic jungle]

Yeah i know, i only wanted to know why i didnt get any real support answering me
Anyway thanks alot for your time <3

There is no any other way to contact them?
Like email or something?

[glossy sable]

It gets a lot of time, as you can imagine they get thousands of queries everyday...
Unfortunately, the e-mail Customer Support has been terminated.

[toxic jungle]

Yeah your right, im willing to wait if they just dont close the conversation on me without answering

[glossy sable]

Yes, it's the first time I've heard of that randomly closing chat. Sorry, but we can't help much about that here...

[toxic jungle]

Okay man, thanks for your time i appreciate it

[glossy sable]

You're welcome! 👍

[lime salmon]

Not commands, how do I get crowbar to list available

*bot commands

[glossy sable]

What do you mean?

[lime salmon]

Rank works ... What others

[glossy sable]

Please move to #discord for server issues, please.

[lime salmon]

K ty

[kind sage]

asia server is down

[blazing saddle]

@kind sage No it is not. Recheck your internet connection and restart the game.

[mossy slate]

Hello

[pale falcon]

How may we be of assistance, @mossy slate?

[kind sage]

it's not. i just play with my friend and had the same issue. ping goes high then usual,after drop from parachute got this lag too

[topaz crane]

Fire buttons sometimes doesn't work in fpp anyone else facing same issues

[maiden trout]

For some reason my ping is really high, its staying around 800-900 I have no idea why

[twilit schooner]

I am now starting to hate this game. Two days ago a hacker killed my entire squad. While spectating I noticed he has bought season 6 elite royal pass. Today I check, his account is this alive. My entire squad reported him.

PUBG is banning users who are using VPN, but they not taking care of hackers. Uninstalling the game , thank you 😃

[maiden trout]

@topaz crane it's a bug right now, happens to claw players the most

[topaz crane]

@maiden trout ya i play claw and itsl looks stupid to stand scoped in while enemy kill me

[maiden trout]

@twilit schooner the team that bans hackers has alot of reports to go through, probably thousands a day, it will take a little bit to get to him

[topaz crane]

I thought my fpp controls are not in right place

[maiden trout]

@topaz crane it happens alot more in tdm, usually happens at the worst times

Nothing can be done right now except to wait for a patch/new update which will probably come with the new season In about a week

[pale falcon]

Your controls aren’t transferable, @topaz crane.

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report.

[topaz crane]

@pale falcon ya i knw

[vagrant onyx]

@topaz crane dude happen to me sometime the fire button does not work in tdm sometime
( i guess try to fix it while switch to the secondary gun
i try this than its worked )

[maiden trout]

The fix for me in tdm is to switch to 3 finger claw or thumbs @vagrant onyx

[pale falcon]

We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic, @topaz crane.

[topaz crane]

@pale falcon k👍

@maiden trout i regularly play 3 finger claw it doesn't work

[maiden trout]

It does for me, must be something you are doing, what do you play on ? @topaz crane

[topaz crane]

Mobile

Android

[maiden trout]

Thanks einstein

What device like what is the name of the device

[topaz crane]

Lul

[hushed bear]

hello i need some help . i purchase 200 UC in pubg mobile and i don't get Neon AWM skin in SEASON7 purchase Bonus please some help me . if any one knows the solution please tag me. and also i message customer service but there is no reply by pubg team . my IN GAME ID IS - 5295592041

[topaz crane]

Asus 5z

[pale falcon]

The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder, @hushed bear.

[maiden trout]

You have to purchase the Neon awm skin with the UC @hushed bear

The Awm skin isnt a bonus, the other two items are, you have to use UC to purchase it

[lyric junco]

Give me pubg mobile beta link

[maiden trout]

It will be available when the next beta is out @lyric junco

[hushed bear]

@maiden trout so i have to spend 180 uc for awm skin

[maiden trout]

Yes, you click on the awm @hushed bear

[vagrant onyx]

@maiden trout you said when the next beta is out
read what you said again

[hushed bear]

yes i click on the awm skin @maiden trout

[maiden trout]

The new version of the beta @vagrant onyx

[vagrant onyx]

@hushed bear you have to spend 180 UC to get the skin

[maiden trout]

The link will be posted in bato-news when the next version of the bato is available

Replace a with e

[vagrant onyx]

@maiden trout true i even asked @lime juniper
and he said yes

[bold siren]

You have to buy the skin with 180 UC, @hushed bear.

[hushed bear]

thanks @bold siren @vagrant onyx @maiden trout thank you so much

[tawdry prism]

I am from India, I would like to inform that I am facing Screen Lag while playing PuBG_mobile, even after getting low ping but still game is getting stucked after taken the last update while playing @Asia server.

[maiden trout]

@tawdry prism the screen lag would be from your phone not the game, make sure that all background apps are closed.

[vagrant onyx]

@tawdry prism true this also happen me a lot on these new update

[topaz crane]

@tawdry prism device?

[tawdry prism]

@topaz crane I am using Asus Max Pro M1

[vagrant onyx]

There is something make you lagg when you ram is almost
full
Also please clear any app running in background
this will help a bit
@tawdry prism

[topaz crane]

Idk why pubg have beta as if live version doesn't have any bugs😂

[tawdry prism]

@maiden trout yes everything is done but still facing lag

[vagrant onyx]

@tawdry prism read what i said

[topaz crane]

@tawdry prism your device is fine probably game's problem

[vagrant onyx]

also delete in-wanted stuff
and try to clear cache And trash file that not wanted
( go in game also do a repair )

[tawdry prism]

@vagrant onyx yeah I read it, but I use to close each n every background running apps

[maiden trout]

It's to test the newer version and fix major bugs, usually the smaller bugs make it past and then come up.

This is to make sure that not 1 million+ players are going to have to deal with tons of bugs and probably quit the game @topaz crane

[tawdry prism]

@vagrant onyx even I have reinstall the game also

[topaz crane]

@maiden trout you didn't get the irony

[vagrant onyx]

@tawdry prism this will happen like you cant fix it 100%
maybe getting a better device is good idea
but you might cant offer the money

[tawdry prism]

Even sometimes It get fully stucked during loading

[topaz crane]

@vagrant onyx his device isn't bad tho

[tawdry prism]

@vagrant onyx no dear I am facing this lagg very recently

[topaz crane]

M1 pre is still mid tier but not bad

*pro

@tawdry prism say gg and ply standoff 2

[tawdry prism]

@topaz crane I am using this device from last year june

@topaz crane sorry dear I didn't ge your point

[topaz crane]

I know its not device fault

[tawdry prism]

@topaz crane yes

[topaz crane]

I also play on asus device
Zenfone 5z

[hushed bear]

what is pubg mobile doing against hackers because after 0.13.0 update there is lots of hackers in pubg mobile.

[topaz crane]

@hushed bear nothing much it seems

[storm flume]

Hello, @hushed bear!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[tawdry prism]

@topaz crane ohb that a flagship smartphone really nice

[bold siren]

Avoid having discussions in here, feel free to use #pubg-mobile & #chat.

[topaz crane]

@bold siren this isn't chit chatting

Btw please check on #pubg-mobile and see what's going on

[bold siren]

A kindly reminder to stop it from further actions.

[topaz crane]

👍

[night cloak]

It's not instantaneous but cheaters are getting banned everyday, @hushed bear. Reports help speed up the process.

Colour OS, MIUI have built in game booster. Is there any problem, if I use them?

No,it will not cause any trouble @night cloak.

[sharp aspen]

my accont is ban please unban any body

[tardy mortar]

We don't unban here

Go to customer care from the app

[sharp aspen]

pleas like send me

[tardy mortar]

You mean a image? @sharp aspen

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into, @sharp aspen.

You’ll have to press the file claim option in the bottom corner of the account suspension dialog box.

[sharp aspen]

bro I am not hacker but i am ban

[pale falcon]

What’s the reason, @sharp aspen?

[sharp aspen]

I VPN bro

plz unban bro han 300000UC in my ID

[pale falcon]

It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @sharp aspen.

We don’t deal with that department, please contact the customer service.

[untold anvil]

300k uc ? he lying

[blazing saddle]

@untold anvil Please keep the channel restricted to support.

[stoic dome]

Data error ban every time pls help me

[blazing saddle]

@stoic dome check the pinned message.

[storm flume]

Please read this channel's pinned messages for further information, @stoic dome:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[stoic dome]

I m not understanding

Pls help me

[blazing saddle]

@stoic dome are you using an android device?

[stoic dome]

No I m using iPad

[blazing saddle]

@odd finch contact the customer service in game if your ranking points are not counted.
Please make sure you provide all the necessary details like your in game user name and character id and other necessary information.
The customer service will be able to help you.

@stoic dome Make sure your device date and time is on automatic (network provided)

[exotic bluff]

Can a staff please review my clan recruitment form? It’s almost 2 hours.. ._.

[odd finch]

@blazing saddle bro its been 1 week they didnt help me . I told them but nothing heppend

[stoic dome]

Already on

[blazing saddle]

@odd finch The response time varies. Just keep trying. Thats all I can help you regarding the issue.

[odd finch]

okay

[stoic dome]

In game customers not helping me pls u

[blazing saddle]

@stoic dome Try playing on wifi network.
Go to settings and click the (!) mark beside the wifi network.
Then follow the instructions given in faq 1.4 in #481198147478224896

[stoic dome]

I’m play only play in wife

Wi fi

[royal nova]

The 180° glitch/bug is still there how to fix it man

[pale falcon]

That’s a known bug, @royal nova. I’m sure it’ll be fixed in due time.

[royal nova]

And is there any transaction history for in game purchases

Because i lost my 60Uc and i don't know where i spend it

[exotic bluff]

Can a staff review my clan recruitment form? -_-

[pale falcon]

Please be patient and stop asking here, @exotic bluff.

[exotic bluff]

Ok

[night cloak]

What is your clan name @exotic bluff?

Your clan recruitment form was rejected as the user ID you provided is invalid. Please submit another form and we will review it right away, @exotic bluff.

[novel shadow]

i got PUBG Summer challenge rewards at once now i can't find it on ma Events Why??

is that glitch or what?

i need An Answer please!

[night cloak]

Did you use a VPN to access the event?

[novel shadow]

no!

i don't use VPN!

[night cloak]

The event most likely ended.

[novel shadow]

huh!! but what about collecting rewards for 30 days??

[night cloak]

Where are you from?

The event is region-locked, so that's the probably cause.

[novel shadow]

Pakistan

😦

[jovial anchor]

btw why did the eid el-eftar event disappear after like 1 day for me

[night cloak]

The event is restricted to most EU countries, @novel shadow.

Perhaps the event already ended, @jovial anchor?

[novel shadow]

mods should fix this issue!

[jovial anchor]

@night cloak i know it already ended but back then it lasted like 1 day and disappeared for m

[night cloak]

It isn't an issue. Such events are specifically for such countries, @novel shadow.

[novel shadow]

but how i got that event??!

[night cloak]

Apologies, but I do not know what's the cause of that, @jovial anchor.

The system likely detected that you're not supposed to participate in the event later, @novel shadow.

[novel shadow]

that's not fair ! all gamers should have equal rights to get these rewards ! 😦

[night cloak]

There is nothing we can do about that. It's entirely up to the developers.

More events will be coming out in the future, so don't worry about it.

[median rose]

@royal nova

[worn forum]

My character is unable to equip a gun or melee in lobby. How can I equip?

[night cloak]

Go to your inventory, then click on your weapon finishes. There will be a Show Weapon option on top.

[worn forum]

Oh yeah got it

[lost garnet]

My gf got a new iPad for her Uni work and it's an iPad 6 gen, and apparently according to reddit, it runs on max settings and graphics, and she is downloading pubgm for me to play.
Is it true that it can run on HD graphics?

[dense ridge]

I guess yes

[night cloak]

Yes, you can. However, the frame rate might fluctuate.

[dense ridge]

@lost garnet it have the same performance as iphone 7

[lost garnet]

Sooooooooo just normal hd or ultra hd? @dense ridge

[dense ridge]

You can run hd settings

I think it can run hdr too

[lost garnet]

Okay cool thanks @dense ridge

[dense ridge]

Np

[copper kindle]

Game is very laggy

[night cloak]

Frame lag or delay in response?

Can I change my contry with VPN?

[pale falcon]

It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @night cloak.

[normal fulcrum]

Hey

[pale falcon]

How may we be of assistance, @normal fulcrum?

[vapid walrus]

hi...i play pubg M with pc...my system is so powerful and i cant increase my Graphic becuse of lag....shall i use gfx tools for hd graghic and high resolution without any bug and lag???

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Aie aie aie

[vapid walrus]

so what should i do???

[night cloak]

@pale falcon ok

@vapid walrus I play on pc too, not a powerful one but you can lower your quality to have a better gameplay

[vapid walrus]

melanie how can i use max graphic and max frame rate without gfx?

[jovial anchor]

you need a good device ^

[vapid walrus]

@jovial anchor my device is much better than good

[jovial anchor]

gfx is actually bannable

[night cloak]

You could try overclocking your GPU.

This app is safe? App is paid

It is not.

[jovial anchor]

no, it's a third party app therefore not allowed on pubgm

[night cloak]

Ok

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[copper kindle]

@night cloak delay in response

Unusual movement, never happened before....I have great wifi connection

I did everything, reset wifi..reboot game...tried in diffedifferent modes...still not fixed

Just lost a Mexican standoff cause my character stoood up itself from grass...I keep crouching he keeps standing up..in different location..i keep getting down he keep standing up

Reinstalling now..

[night cloak]

Is it occurring in every server?

[copper kindle]

NA...lowest ping I get...which is always around 160-250

[vagrant onyx]

@copper kindle maybe depend in where you live

[copper kindle]

Can't be, been using same wifi and everything for a couple of months now..never happened before..Sydney here

[vagrant onyx]

@copper kindle this wont change even if you use different connection

[night cloak]

The same happens to me in 1 or 2 servers depending on time of day (traffic specifically), consider playing Asia instead since you're in Sydney

[vagrant onyx]

if you travel to other country its might change

[copper kindle]

Asia has higher ping, 300+ sometimes... @vagrant onyx I tried 3 trusted wifi I have always used same everywhere..ok will try changing servers

[vagrant onyx]

@copper kindle what is your main server ?

and ok

[night cloak]

Yes, the latency is slightly worse, but the point was seeing if all servers are inconsistent or if it's just NA in your case

The servers have been rather unstable lately, hence the fluctuating ping.

[copper kindle]

@vagrant onyx Always NA

[vagrant onyx]

@night cloak its not good for people who want item from create and they spend lot of money and they don’t get it

[night cloak]

It's all based on luck.

[copper kindle]

Reinstalled not fixed.

[jovial anchor]

Yeah servers are pretty laggy for me too, I wouldn't say it's a client-side but I wouldn't say it's pubg-side either.

Did you try to restart your internet or turn off your phone and back on? It may have nothing to do with it but it can help in most cases @copper kindle

[glossy sable]

@copper kindle You can play smoothly on NA in the meantime.

[gilded yoke]

I did all the necessary tasks, but the task could not be completed. please help me. @harsh anchor @jolly charm

[night cloak]

Please do not mention the community team.

The system likely detected that you've obtained a Legendary item on the 26th draw.

[copper kindle]

Played on Asia, worse..what do I do now?

@jovial anchor yes I have done that too

[jovial anchor]

Then there's nothing we can do right now to help it unfortunately if it's pubg-sided.

[copper kindle]

Ok.

[night cloak]

If possible, connect to a different, maybe stronger Internet connection. The servers are also rather unstable since the new update. If those methods don't work, we are unable to help you further.

[copper kindle]

@night cloak I have tried three, each very strong...

[night cloak]

It is likely instability on the server's side then.

[gilded yoke]

@night cloak no it was just a hat :D i havent legendary item :D

[night cloak]

Unfortunately, the system detected that you've obtained a Legendary item on the 26th draw. Further enquiries can be redirected to the customer service. Apologies for the inconvenience.

[hidden drift]

May i know that if I'll use gfx tool because I have low end graphics will I face ban for 10 years ?

[night cloak]

You will.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[jovial anchor]

a while ago i used to get the returner missions every time i went online (the ones that give the yellow pants and shirt) but it now stopped

[gilded yoke]

@night cloak unfortunately, customer service directed me to ridiculous and irrelevant issues

[night cloak]

Apologies, but there's nothing we can do here about it.

We only manage and moderate this discord server. We do not have affiliations with PUBGM nor Tencent itself.

[thorny dirge]

Why asia server are having high ping today??

[jovial anchor]

@thorny dirge did you try to restart your device ? it may help

[night cloak]

If possible, connect to a different, maybe stronger Internet connection. The servers are also rather unstable since the new update. If those methods don't work, we are unable to help you further. Apologies for any inconvenience caused, @thorny dirge.

[spring void]

Does anyone know if the app pinger version 2 leads to ban?

[night cloak]

We strongly do not recommend using such apps. It may cause a suspension.

[spring void]

Can you confirm? If it acts like a third party app?

@night cloak

[night cloak]

I can't confirm anything. We just strongly recommend users not to use such apps.

The sensitive anti-cheat may get you suspended.

[rancid summit]

Hey I need help

[night cloak]

@rancid summit ask away

[teal cradle]

guys they said that they improved the uncheatimg system in the last update while in eu server everytime i enter a match there has to be a hacker

he jumps like 5m up in the sky

[rancid summit]

My squad n me changed sims switched to wifi n changed wifi server any time form last 1month and uninstalled pubgm server times restarted phones many times cleared pubgm data but ur ping is 400+ to 900 WHY @night cloak

[night cloak]

@teal cradle anti-cheating measures were improved, but so were cheating measures themselves

[rancid summit]

And other apps on high resolution they work smooth

[teal cradle]

@night cloakufff i think that they are banning 1%of the hacker there are 49%left

[night cloak]

@rancid summit as said earlier, severs have been unstable since the new update, your best bet is playing during less traffic hours

[rancid summit]

@night cloak😭😭
So how we can practice for upcoming india tour

[night cloak]

There's nothing i can help with, unfortunately

[rancid summit]

Hmm anyway thanks for information and ur time 😁😁

[night cloak]

Anytime

[inland plaza]

Why don't my email Id get recognized in OPPO India tour???? I use the legal one

[candid river]

I want concrete solution

[night cloak]

@candid river i'm unfamiliar with that, so others can give better help.
Tho have you tried repairing your client?

[stable sinew]

Hello friends I have one question ..pls reply I want to join new crew but I have some points from my previous crew..if I change crew then I losse my points ..pls reply

[candid river]

I did all they said no solution , it happened after Godzilla upgrade @night cloak

[thick shell]

What the hell is this?

[remote socket]

Does using the vpn consider u as cheater??

[thick shell]

@remote socket who? I never use vpn

[glossy sable]

@thick shell Well, you need more points to be ranked.

[remote socket]

@thick shell didnt ask about if u use or not

[thick shell]

@glossy sableno, I'm in top 500.

[remote socket]

Anyone?

[glossy sable]

@remote socket VPN usage is strongly unrecommended. See pinned messages for further information.

[remote socket]

Bruh why i cant get a good info

On this server l

[thick shell]

@glossy sable crown 1 player is in top 500 then I should be in top 500,

[remote socket]

@thick shell maybe u havd potatoes kills

[glossy sable]

This is the Leaderboard, and you're not ranked in the leaderboard, doesn't mean you're not ranked at all.

[remote socket]

Season ranks+ kills+rb+surviva

[thick shell]

@glossy sable you are wrong, if anyone in top 500 and reach ace, that's means player has reached conqueror,

[blazing saddle]

@thick shell You have been told before to contact the customer support in game as nobody here is a part of the Tencent developer team. Kindly do not repeat the same questions on this channel, consider this as a warning.

[thick shell]

@blazing saddlethey are not responding anything, and I guess it's official PubG mobile discord server.

[blazing saddle]

@thick shell The server is official doesn't mean the staff is a part of tencent. We are just volunteers trying keep the server a better place for people to be in. I hope you understand, have a nice day 😄 .

[night cloak]

can i report cheater?

halo

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

this is cheater

[thick shell]

@blazing saddle if it's official PubG Mobile server then you should help out others cause customer care never respond anything.

[night cloak]

@thick shellyeah and about server to

[blazing saddle]

The issue about not being ranked in the conqueror tier is a known issue being faced by many people, not only you. It has been forwarded to the appropriate authorites and I am sure they will take action on it. We cannot help you any further regarding the matter other than telling you to contact the customer service. Sorry about the inconvinence caused, @thick shell

[thick shell]

@blazing saddle it's not our fault, the fault of management teams, why would I face this kinda issue? We are spending our time and money too to be reach conqueror, it's not our fault, you are connected with team so you should help out.

@blazing saddle past 10 days they are doing nothing, I am really very disappointed with you team tencent/PubG.

@night cloak thank you

[night cloak]

I understand your frustration. You're not the only one who has experienced this. As far as we know, there has yet to be a patch that fixes this bug.

@thick shell we've as much contact with them as you do

If you do not need further assistance, please move to #chat. Thank you.

[blazing saddle]

@thick shell We are in no way connected with the management team. I repeat, I am just a volunteer. I'm sure they will fix the bug and I just request you to be patient.

[thick shell]

@night cloak but it's long 10 days, why they are not taking any action? Why they are irresponsible?

[night cloak]

We do not know. Once we have received information on a patch that fixes this issue, it will be announced in #news.

[thick shell]

@blazing saddlemay I know then why PubG mobile made discord server?

[night cloak]

For now, please refrain from repeatedly asking such questions.

[thick shell]

@night cloak it's fault of PubG, not mine and I can't bare it at all.

[night cloak]

I didn't say it was your fault. There's nothing else we can do to help you. Please move to #chat, thank you. Apologies for any inconvenience caused.

[thick shell]

You should remove this channel if you can't help out anyone from such PubG mobiles faluts.

[night cloak]

Thank you for your feedback.

[thick shell]

Let know everyone that team PubG mobile is irresponsible.

[night cloak]

If there's nothing else, please move to #chat.

[thick shell]

Not interested, thanks

[night cloak]

You will have to contact Google Play's customer service to unlock your account.

[wise helm]

Can you contact here if you got killed by a hacker

[glossy sable]

You can report them in game, @wise helm.

[storm flume]

Hello, @wise helm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[wise helm]

I did tbh

I don't think it's not gonna work because I got killed by a hacker once after like 2 hrs I got killed by him again I have reported that guy for the second time too

[night cloak]

It's not instantaneous. Reports just help speed up the process.

[oak mural]

My account has just been banned for 10 years so I would like to know @pubgm-support. Please reply to resolve this issue asap.

[faint imp]

Hlo pubg

[blazing saddle]

@oak mural Sorry we cannot help you regarding account bans. All bans are justified, If you feel the ban was unjust just click the File a claim button and wait for response.

[teal cradle]

@oak muralso why did u get banned?

[blazing saddle]

@faint imp How may I help you?

[faint imp]

My account ban for 10 years

[teal cradle]

why is everyone getting a 10years banned?

[blazing saddle]

@faint imp please refer to the above message.

@teal cradle violations of the ToS multiple times.

[teal cradle]

@blazing saddlelike using vpn many times?

[oak mural]

@blazing saddle that was a dead end and I refuse to accept that all bans are justified when a YouTube streamer had her account banned due to a system error and managed to regain access to it after 15 days. If you are banning a paying customer than that customer deserves an explanation.

[faint imp]

I am followall guidelines and terms but I don't my account is banned

[blazing saddle]

@teal cradleVPN usage is not recommended. We lack further informatiom regarding it, contact the customer support regarding more information regarding VPN usage.

[oak mural]

@faint imp exactly the same as mine

[faint imp]

No I am not use any vpn

[teal cradle]

@blazing saddle i didnt get banned i was just asking if vpn is a violation to the tos

[night cloak]

VPN is not a violation of the ToS, @teal cradle.

[teal cradle]

@night cloakok👍

[night cloak]

It's just that the sensitive anti-cheat may get you suspended.

[teal cradle]

@night cloaki see

[blazing saddle]

@oak mural @faint imp If you guys feel your ban was unjust and a system error you can feel free to contact the ingame customer service. Repeating myself again, we cannot help you with account bans here.

[faint imp]

I am not use any 3rd party

[spring void]

Ping is 170 in lobby 300 in match? Any reason? 🤔

[jovial anchor]

@spring void mostly your internet, have you tried restarting your device?

[oak mural]

@blazing saddle what kind of response is that? You know that in game support is a dead end

[faint imp]

I am talk ingame customer service but he didn't reply

[spring void]

@faint imp @oak mural keep trying you will get a reply

[jovial anchor]

@oak mural well customer support is only option you have now

[night cloak]

Such errors have been corrected and actions have been taken to prevent such errors from happening. Other than that, all bans issued are fair. There is no way around it. The only thing you can do is to wait our the ban. Further enquiries can be redirected to customer service.

Do know what we do not have any affiliations with PUBGM nor Tencent itself. We only manage and moderate this discord server.

[faint imp]

I am try more but he didn't reply

[night cloak]

If there is nothing else, please move to #chat. Thank you.

[oak mural]

So this is how pubg treats paying customers with K/d below 5 yet let's rampant hackers run around with 13 and above K/d completely unpunished!

[night cloak]

Everyone is treated equally regardless of whether you spend money on the game or not.

[thorny dirge]

@night cloak it's not just me who is getting desync my whole squad, enemies are also having same thing

[faint imp]

No

[night cloak]

The servers are rather unstable after the update, @thorny dirge.

[faint imp]

Give a solution

[thorny dirge]

@night cloak they are unstable today

[night cloak]

There is no solution, @faint imp. You will have to wait out your ban.

[blazing saddle]

@oak mural the ingame customer support does help people. There is a chance that your issue will be forwarded to the appropriate authorites and you might get contacted. There is no harm in trying.

[night cloak]

If that's all, please move to #chat. Thank you.

Perhaps try playing at a time where server traffic isn't that heavy, @thorny dirge.

[oak mural]

So this is pubgm-support thread, correct?

[faint imp]

My banned for 10 years

[storm flume]

Please read this channel's pinned messages for further information, @faint imp:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[teal cradle]

@oak muralbro they cant do anything they r like us

[spring void]

@faint imp make a new account or file claim that is all you can do

[night cloak]

Yes, it is, @oak mural.

[teal cradle]

they r not developers

[oak mural]

@night cloak so I am writing my issue in this thread in hope that support, which is you, can help with an a email address or something as you guys are "insiders" and there is no way for us mere mortals to get any information! Is that not support related?

[night cloak]

Like I've said, we are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest.

[oak mural]

So why is this thread titled pubgm-support then?

[spring void]

The only insiders you can contact are customer service

[night cloak]

If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything.

Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken. Consider yourselves warned.

[teal cradle]

@oak muraljust to know info

[night cloak]

To provide support to players, what else?

[oak mural]

So I am a player, and I am seeking support!

[night cloak]

I've literally said many times, we can't do anything about your suspension here.

[teal cradle]

they r not tencent why is it so hard to understand!

[oak mural]

Thank you.

[night cloak]

So stop repeatedly asking the same question over and over again. You are not only wasting our time, but yours as well.

[oak mural]

Thank you @night cloak

[night cloak]

We do not know, @spring void. It should be given in-game.

[low scarab]

can anyone assist me regardin a ban

[blazing saddle]

@low scarab We do not assist regarding bans of any sorts.

[storm flume]

Please read this channel's pinned messages for further information, @low scarab:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[fair pewter]

300 PING Asia server🤔

[low scarab]

Got it..is there any way of contacting pubg customer care because when i mention them that i have been banned for no reason, they just say that regular bla bla info and nobody assists me.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

That's the only way.

[low scarab]

How can i open that customer care sectiom when i have been banned

[blazing saddle]

@fair pewter Ping issues are directly related to your device specs, Internet connection and stabilty, the teammates you are playing with and the server load.
Kindly check the above info and fix it to resolve ping issues.

[night cloak]

You can simply file a claim.

[low scarab]

They just send me a automated message..and nothing else

[night cloak]

There is nothing we can do here to assist you, unfortunately.

[low scarab]

Ok

[night cloak]

You will have to wait out your suspension.

@night cloak Pubg keep closing the chat....

@night cloakThey blatantly keep ignoring me because they know it's their fault

Like I've said, you have to contact Google Play's customer care for that, @night cloak.

[wise girder]

I want to know is there any method to unban id

my friend was using the hacks

[night cloak]

There is not, @wise girder. You will have to wait out your suspension.

[wise girder]

and now he is desperate for the goods he had in is previous ID XD

[night cloak]

@night cloak 😂 Everyone says that.... it has nothing to do with google. They are adamant its pubg's fault . i've spoken to google multiple times now , i even have the transcripts of the conversations. They have done thorough checks on my account and there are no issues. It's true because i can purchase items on any other apps besides pubg.

You'll have to keep sending in tickets until they decide to answer, I suppose.

@night cloak It's pathetic because they know they are guilty . It just confuses me to why they keep closing the conversation

Apologies, but we can't do anything about that either.

@night cloak I'm from England do you know if they have a number i can ring them on ?

They do not.

@night cloak Unbelievable 🤦🏼‍♂️

@night cloak I don't think i can ever get this sorted

Chances of them replying is unknown

If there's nothing else, please move to #chat. Thank you.

Customer support just think i'm deluded

Guys I’m doing the returning challenges for the shadow skulls set but whenever I do these classic matches the number doesn’t change. It’s been doing this since yesterday. Anyone know how I could fix this?

[next raven]

admin ?

[wary condor]

Hello is there a way to combat the people who use the hiding under the apartment floor exploit?

[night cloak]

@next raven wdym

@wary condor explosives if you have some

[willow dune]

@wary condor counter them with reports

[wary condor]

@night cloak I see thank you

[night cloak]

Sure

[night matrix]

does anyone know if emulators get matched against mobile in asia server

[willow dune]

@night matrix no
Unless one of your teammate is emulator

[next raven]

i dnt have passport, aadhaar card driving license can i use pan card for PMIT?

[near garnet]

I am getting critical threat warnings from Bitefender regarding Tencent Android emulator.exe and a file a web page tries to down load called mrpcs.data

this is the file the webpage down loads.

WTF IS THIS?

[next raven]

i dnt have passport, aadhaar card driving license can i use pan card for PMIT?

i dnt have passport, aadhaar card driving license can i use pan card for PMIT?

[storm flume]

Hello, @near garnet!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[near garnet]

done

[next raven]

can i register PMIT WITH OUT passport, aadhaar card driving license ?

[glossy sable]

Please refrain from reposting, someone will answer you soon.

[night cloak]

You can not, @next raven.

[teal cradle]

what is happening with discord?

[night cloak]

It was down for a few minutes.

[glossy sable]

MEE6 is still down, though.

[teal cradle]

oh ok i thought my internet was bad

[night cloak]

Discord is currently affected by a greater outage with Cloudflare. Service is currently recovering.

Until the outage is resolved, the bots will start to reconnect.

[teal cradle]

what is an outage?

and cloudflare?

[night cloak]

"a period when a power supply or other service is not available or when equipment is closed down."

[teal cradle]

ok thank u

[night cloak]

Cloudflare, Inc. is a U.S. company that provides content delivery network services, DDoS mitigation, Internet security and distributed domain name server services.

Google is man's best friend.

[teal cradle]

@night cloaki didnt know that

i have learnt something new👍

@night cloakhow can u answer questions for 24/7 ?u dont get tired?😂

i always ask this to myself

[night cloak]

Let's take this to #chat.

[teal cradle]

sorry

[frozen schooner]

i need help

[glossy sable]

How may we be of assistance?

[frozen schooner]

im getting network ban why?

how do i know what kind of problem is this?

[glossy sable]

We do not deal with bans here, as we do not have direct contact with devs. If you feel the ban was unfair, feel free to use the File a Claimoption.

[pliant locust]

Can anyone tell me why my right click is not working so that I can aim on pubg emulator

[storm flume]

Hello, @pliant locust!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[blazing saddle]

@frozen schooner If your problem is regarding Connection terminated because of Data error please check the pinned mssg.

[frozen schooner]

@blazing saddle thank you sir it fixed my problem my time zone wasn't automatic. if it fixed ill make you sure

[bold siren]

Advertising is not allowed here, @dark tapir.

[dark tapir]

Then can you send me some links where I can advertise?

I wanna work hard for my channel

[lucid spoke]

@dark tapir take this topic to #chat

[thorn epoch]

Ребят , кто из русских хочет поиграть

[storm flume]

Please do not use any other language aside from English in this channel, @thorn epoch. Refer to #482111832669159445 for language channels.

[night cloak]

Season 6 Ace or conqueror title is permanent, isn't it? But what about season 7? it shows 60 days. is it time limited title or permanent?

[bold siren]

I guess it's limited, @night cloak.

[night cloak]

Season 6 title? Is it time limited? Or permanent?

[bold siren]

I think it's permanent, not clearly sure.

[night cloak]

👀 i need a clear information about this. Is there any other source?

[atomic coral]

@night cloak it is time limited, it will roughly last one season.

[night cloak]

@atomic coral Season 6 title? Is it time limited too? Or permanent?

[atomic coral]

@night cloak that one is time limited too

[night cloak]

Then, rank push is useless🙄

[glossy sable]

Well, you can showcase your last season title, why have a 3 seasons old title? Anyway there's the frames, and those are permanent.

[lilac prism]

Is there a you i can "flip" my controls around? I have it set to where it's 3D touch and so my firing button is a floating button on the right side.but is there anyway you can instead change the floating button to the left side?

[tame terrace]

uh... wot?

i think its in the setting..

[glossy sable]

You can have custom settings, if that's what you mean.

[lilac prism]

No like on the vehicle controls menu you can have it flipped or swapped incase you are left handed or right.

[glossy sable]

Actually I don't really get it as I don't have 3D touch, please send a screenshot.

[night cloak]

Hey

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[glossy sable]

Same goes for season theme.

[gilded ocean]

I did not do anything wrong just entered my account why?.

[jovial anchor]

translation : "Your account is going to be locked due to violation of TOS"

[glossy sable]

@jovial anchor Thanks 👍

[lilac prism]

I
How can I filp it like the vehicle controls

[gilded ocean]

@jovial anchor But he did not sin

I did not do anything wrong

[night cloak]

help actually I purchased something on 29th may but due to network issue server did not responded and that time purchase was made after connection again I got the product which was of 180 uc but my 180 uc got detucted 2 times which means I lost 360 uc I talked to support on behalf of this the are like the "uc was delivered to you that's it we did our work we will look if we can refund if it was detucted twice but no response yet I am trying since 2 months but the chat sticks at we will refund soon or are trying now what to do @glossy sable

[gilded ocean]

@jovial anchor is there a solution?

[jovial anchor]

@gilded ocean If you feel the ban was unfair, feel free to use the " المطالبة بالملف " option, We do not manage bans in here due to non-direct contact with devolepers available here.

[night cloak]

help actually I purchased something on 29th may but due to network issue server did not responded and that time purchase was made after connection again I got the product which was of 180 uc but my 180 uc got detucted 2 times which means I lost 360 uc I talked to support on behalf of this the are like the "uc was delivered to you that's it we did our work we will look if we can refund if it was detucted twice but no response yet I am trying since 2 months but the chat sticks at we will refund soon or are trying now what to do @FranckCastle ✔

[glossy sable]

@night cloak Saw your query, please refrain from reposting.

[night cloak]

Okayy please reply then and help me

[gilded ocean]

@jovial anchor ok , Thanks

[jovial anchor]

you're welcome, feel free to ask any time if you want help

[night cloak]

No repl

[glossy sable]

@night cloak Where did you purchase the UC?

[lilac prism]

Dont forget about me please frank I understand your busy

[glossy sable]

Yes, sorry, hold on a sec

[lilac prism]

No problem I understand

[glossy sable]

Ok so:
Shooting and driving controls are not the same, shooting controls are fully customizable unlike driving ones, that you can only swap.
Tap the Customize button, and change the layout as you wish.

[lilac prism]

But there is no option for the left firing button to become a floating button like it is on the right side

Thats all I'm trying to do is just make my left firing button a floating button

[glossy sable]

Just swap them
Put the right button to the left and the left button to the right

Oh you mean to make them both 3D touch?

[lilac prism]

Lol yes I tried that first but it automatically makes the right side the floating

Well if that's possible then sure

I didn't think it could be but if so that will be great

[teal cradle]

guys look wtf is this lol

[glossy sable]

Honestly, I don't know much about 3D touch options as I don't have it myself.
So the first option is what I can tell you know, I don't think you can make both 3D.
Try the other layouts, perhaps?

@teal cradle It's just a rendering bug, you could have reported it and send a screenshot of it.

[teal cradle]

@glossy sablei didnt think of that when i was playing

[lilac prism]

Hmm well that's OK I've been making it work so far with what I have.just thought I'd it was possible that would be easier for my phone.but no worries.thanks for your time!!!

Oh also real fast what website do I need to sign up on for beta testing.isnt there a waiting list or something

[uncut island]

Hello

[glossy sable]

Glad to have helped as much as I could, @lilac prism!
For beta, are you on iOS or Android?

[lilac prism]

IOS...unfortunately haha

[glossy sable]

Yes, unfortunately, as iOS Beta is closed since May 31st...
As of now, we do not have any information on when the next beta version is going to be released.

[lilac prism]

Thanks for agreeing lol but OK so other then here is there a way I can get email updates for whe. It will be coming out and how to register or will you guys post the link up on here?

I just don't want to miss the opportunity again like I did this past time

[glossy sable]

Any update on the beta version will be posted in #beta-news, the channel is currently closed.
If you have Reddit, you can get the official info about Beta at the source on the subreddit! ;)

[lilac prism]

Alright I'll check it out thanks again a bunch much appreciated

[night cloak]

@night cloak Season Ace and Conqueror titles are time limited. Those aren't permanent.

[glossy sable]

You're most welcome! 👍

[night cloak]

@glossy sable I purchased from pubg but I dosent match my matter because I lost my extra 180 uc

[glossy sable]

You purchased in-game?

[night cloak]

@glossy sable yaaa

I purchase the item from lucky shop

[exotic bluff]

@blazing saddle I was earlier tagged about a mistake I did in the form, I have resolved it fyi! I look forward to it.

[blazing saddle]

@exotic bluff 🍻

[odd finch]

how can i send ss to pubg customer service

[jovial anchor]

@odd finch upload it to discord, hold the picture and press copy link then send them that link (works with other image uploading sites)

[odd finch]

okay

[jovial anchor]

you can use imgur

[odd finch]

hm

[glossy sable]

You can simply use the file sharing option, by tapping the 📎 icon.

[jovial anchor]

we have discord admins

nope, you can only report them in game unfortunately

discord admins and in game moderators are different

it's fine, if you have any questions feel free to ask

[kind sage]

[e-mail]

what is this?

[jovial anchor]

it's the pubg mobile customer support email

[kind sage]

found this email on Indonesian server. they say if want to complain then go there

[jovial anchor]

yeah you can either send them an email on gmail.com or click the customer support button in game options

[kind sage]

but it is still work?

[jovial anchor]

it always does !

[kind sage]

okay

[wooden lotus]

Can we use game antilag tool while playing pubg

[night cloak]

It's not recommended, @wooden lotus.

[wooden lotus]

I want to lower my ping. What else i can do

[bold siren]

Try switching the internet connection, @wooden lotus.

[wooden lotus]

Nope can't

[fiery dirge]

Hey could someone help me with a login problem with pubg mobile please?

@here

[jovial anchor]

@fiery dirge what is it

[fiery dirge]

My friend lost the information to her account, she doesn't remember the uc balance. She doesn't remember anything the account was linked too. It anything. She is on ios

And she has had trouble with it for a while

[jovial anchor]

i don't know about that chief, someone eles can answer this for you

sorry

[fiery dirge]

Ok. Do you think you could give me a name of the person that could help me?

[jovial anchor]

uh... maybe @pale falcon, she's pretty good with these things

[fiery dirge]

Ok

[jovial anchor]

sorry for the ping btw melanie

[fiery dirge]

Do I just direct message them or?

[patent flower]

@lime juniper Who? Designer

[jovial anchor]

nope just wait

[fiery dirge]

Ok

[patent flower]

@pale falcon Who? Designer

[pale falcon]

You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the customer service immediately, and it will be looked into. Please bear in mind that you are responsible for whatever happens on your account, so it is advised that you keep your password a secret. If someone uses your account and gets banned, this ban will count towards you in the future, @fiery dirge.

How may I be of assistance, @patent flower? You shouldn’t mention staff for unnecessary reasons.

[fiery dirge]

Ok thank you very much

Have a nice day

[patent flower]

Who is the designer? Designer Your personal.
@night cloak

[pale falcon]

Thank you for your patience and forbearance, @fiery dirge.

Please don’t spam, @patent flower.

[patent flower]

Yes, Yes.

[coral citrus]

Almost happen every night 😔

Celular data or wifi just got same issue

[pale falcon]

That’s most likely related to your connection, @coral citrus.

[coral citrus]

@pale falcon i don't get it. The problems when you just login. When you force and play the connection just normal. Green ping 20-40ms

[patent flower]

Who ? Designer?

[atomic coral]

@patent flower what do you mean with "Who ? Designer?"?

[jovial anchor]

i think he means "who's the game designer" or something

[atomic coral]

still doesn't really make sense.

[night cloak]

He's basically looking for who's in charge, because he wants royal pass, At least that's what he said in dms.
I suggest dismissing him

[remote socket]

@night cloak bruh they still not replied to my file claim

2 days passed

[night cloak]

Apologies, i cannot help with that

[remote socket]

@night cloak how long do they take usually

[night cloak]

I don't know, perhaps someone else knows better

[remote socket]

@night cloakbut u here in this channel

Someone who expert need to be here wth no one here knows a thing i dont know

[night cloak]

I pop in when there's a gap i can fill.
Like i said before, I'm the least informed here, and i never claimed to be an expert, I'm a volunteer rather.

[remote socket]

I mean someone need to be here cuz it's pubgm support

Someone who can support for real

U guys can pop up in #chat

[atomic coral]

@remote socket in my experience support usually takes about a week, tho that wasn't about a claim

[remote socket]

Oh thats long

[atomic coral]

welp, let's just hope the extra time increases the quality

[remote socket]

@atomic coral not in pubgm devs

Is killing ur dquad many times do makeu get banned?

[night cloak]

@remote socket no, you lose merit to the point you cannot play squads

[atomic coral]

@remote socket also, since 0.13 you only lose merrit if your teammates report you.

[remote socket]

@night cloaki saw a post one guy said if u kept killing ur team 10 times they gonna ban u for a week

Cuz i kill my friends many times when it's all bot match

[near garnet]

I am getting critical threat warnings from Bitefender regarding Tencent Android emulator.exe and a file a web page tries to down load called mrpcs.data

this is the file the webpage down loads.

[remote socket]

I mean i lost merit then made it to 100 again then lost it again

Idk if this is why i got banned

[atomic coral]

@near garnet use #504819353049628683 and assign emulator. than go to emulator support

[atomic coral]

@remote socket nope, the reason for your ban is that you played with teammates who cheated. if you do this too often you will get a ban

[pale falcon]

Please stop, @remote socket. You’ve been warned before.