questions

[tame haven]

I tried the game I have updated when I try to log in again, wait 4 minutes for me and this error is the second time

[blazing saddle]

It says authorization cancelled. Is your network connection stable?

[tame haven]

Yes very stable

What I need to do?

[blazing saddle]

The solution is very simple,
Open the game, click repair client , restart the game. It will be fixed. @TOMPAY#5854

[tame haven]

Sorry, I restarted the game, but nothing made a mistake.

[spice lynx]

How to get the returner option

[blazing saddle]

@tame haven click the repair button on the right side of the screen

@spice lynx you get the returner event by not logging in for 1 week minimum.

[tame haven]

I clicked

[spice lynx]

@blazing saddlethanku

[tame haven]

@ToRoiD i clicked i repaired but nothing

[pale falcon]

It seems the customer support revoked the access due to security reasons, @tame haven. Are you able to try logging in through another linked account?

[tardy violet]

Banned for no reason

[wicked loom]

banned for no reason me and my friend

[pale falcon]

Your account would’ve been suspended due to violating the terms of service, @tardy violet. This would’ve been discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into.

You as well, @wicked loom.

[wicked loom]

yes ma'am

[tardy violet]

@pale falcon but the reason given is not right

I haven't teamed up with any Hacker

[wicked loom]

me and @tardy violet are at same clan and squad

but we ban for no reason

[tardy violet]

Our 5 clan members suffered this

[tame haven]

@pale falcon what I need to do to unrevoked my account?

[pale falcon]

I’m sorry, we’re only responsible for managing this server itself. We serve as a representative of the server we work in. We are expected to abide by and enforce all rules and regulations for our server as a whole, as well as display a proper example of conduct. We don’t have permission to do anything about it, please use the file claim option and allow some time for a response. The response time can vary between some hours up to a few days, depending on the number of support requests.

You’ll have to contact the customer service regarding this, @tame haven.

[tardy violet]

Automated replies , no one answering there

[pale falcon]

You are also advised to read the pinned message regarding account suspensions.

[tame haven]

@pale falcon i contacted to customer service but nothing

[pale falcon]

Also, your accounts are on hold. This means they’re awaiting a ban.

[tame haven]

@pale falcon This problem is already the second time and my brother has the same thing but a month has passed but his account has not connected

[tardy violet]

Our accounts will be unlocked on given time?

[blazing saddle]

@tame haven on the upper right there is a “repair” button. Click that button and the app will close. Before opening the app again manually close the app yourself. Open the app and try again.

[pale falcon]

That depends, we will continue to enforce stringent discipline against cheaters.

[tardy violet]

But we aren't cheaters

[tame haven]

@blazing saddle i tried but nothing

[tardy violet]

Hackers are playing in conquerer tier

[pale falcon]

You teamed up with hackers, that’s classified as cheating the system.

[tardy violet]

You won't ban them

[wicked loom]

but no one in our team is hacker

[pale falcon]

Further inquiries in this regard can be redirected to the customer service, please stop repeating yourself.

[tardy violet]

@pale falconwe understand but we haven't teamed up with cheaters

[pale falcon]

We’re volunteers, we can’t help you here.

[tardy violet]

Ok thanks for your support

Where can we go in this regard

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[wicked loom]

when it comes

[jovial anchor]

pubg lite pc is out for many countries tho

[sick shale]

Total rating is sum of surviving and kill rating?

[pale falcon]

That’s correct, @sick shale.

[sick shale]

@pale falcon hm

[pale falcon]

That’s how much points you’ve gained in your career results, @sick shale.

[sick shale]

And

[blazing saddle]

@RS#9300 this server is strictly about pubg mobile only. Please join the pc version server to ask your questions regarding the pc version instead of asking here where you wont get any appropriate response regarding your query

[teal cradle]

@pale falconi want to ask something i know many friends that got banned without any reason it said teaming with hackers but there isnt a hacker in their teams

is there a probability that the system failed ?

[pale falcon]

They are lying if they say they were banned without any reason, all bans are justified.

[teal cradle]

@pale falconoh ok thats what i want to know

[pale falcon]

They were banned due to repeated offences.

Your merit will be reduced the first time.

[teal cradle]

@pale falconoh ok thank u 👍 ur always active and helpfull all the time 👍 👍 👍

[pale falcon]

You’re very welcome.

[night cloak]

While matchmaking today, I was disconnected at 70% before game loads, is it a bug,?

[bold siren]

It could be your internet connection, @night cloak.

[night cloak]

Happened with me two more times before that, I never cared for it,but I'm scared now

[blazing saddle]

@scavy#0001 it is a known bug and has been reported since the previous version of the game. Please be patient as it might get fixed in the upcoming patches/updates

[night cloak]

@blazing saddle ok.. I'm being patient from now on....

[crystal lynx]

Hey so i just ended up matching with 3 premades , one of them was using hacks , he was flying and high speed , i killed the hacker with a grenade and finished him , and his premades was getting bossted by a hacker too , can u ban his acc ?

[storm flume]

Hello, @crystal lynx!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[crystal lynx]

and what about his friends ?

[pale falcon]

You can report them as well, @crystal lynx.

[crystal lynx]

ok

is it gonna happend something to me cuz i killed them with grenades ? 😄

[teal cradle]

wait what if his friends have nothing to do with him

[glossy sable]

You might get a merit decrease if it has been detected by the system...

[crystal lynx]

they were premades, and when i asked why u playing with a hacker in chat , they said its not your job

[teal cradle]

@crystal lynxufff report them

[crystal lynx]

sure i did

[night cloak]

where i can report hackers?

[thorny matrix]

Late game talon sucks @crystal lynx

[crystal lynx]

maybe , but if u were good at him u would finish the game in the early;)

[thorny matrix]

Such a sneaky champ that can avoid death many times

[cinder comet]

yasuo is the best

[thorny matrix]

Ye just get 2 items shiv and edge , u can rekt whole game

[strong condor]

Can anyone help me its happening after every game

[glossy sable]

Please check the first pinned message in this channel.

[strong condor]

There is no such message now

[steel narwhal]

Will BRDM2 come to the pubg mobile?

[pale falcon]

We don’t know, @steel narwhal.

[glossy sable]

Please read this channel's pinned messages for further information, @strong condor:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

First message is exactly about your issue.

[steel narwhal]

It would be nice if they put it on pubg mobile

[nocturne crag]

I won a match and it won't give me 2 rare ores.

I'm one rare ore away from the rodan hat Feelsbadman

[night cloak]

Hello
I need help can u guys help me ?
I dont use any hacks and I got ban for 1 week
And before this long band i got band for 10 min

I really don't use any type of hacks

So please help me i am afraid that my account will be deleted 😢

[pale falcon]

Your account would’ve been suspended due to violating the terms of service, @night cloak. This would’ve been discovered during a manual investigation, or as an automatic precautionary measure.

Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[last ridge]

how much less damage do guns do in tdm?

[pale falcon]

That’s how you can contact them, @night cloak.

I’m not sure of that, @last ridge. However, the weapon damage was reduced significantly.

[last ridge]

alright, thx

[night cloak]

@pale falcon how can i contact them ?

[pale falcon]

Please read what I said above, @night cloak.

[night cloak]

Oh okay thankkks

[cold path]

Hola

[gleaming abyss]

@blazing saddlelmao i know that im supposed to be allowed to add 2 account i have been playing since s1 but the option to add a secondary account wont show up

[elder tusk]

Is this outfit reward permanent, 7 day or 24 hour? Does anyone know?

[sick iron]

@elder tusk get it and check if there's a clock icon on the bottom left corner of the box

@elder tusk if there's a no clock icon then its permanent

[elder tusk]

Gonna have to get that 500 activity, will have to see for myself I guess. Haven’t gotten any activity yet. Fingers crossed.

[sick iron]

@elder tusk okay do that and actually if you finish the activity, tell me if it's permanent cuz I'm tempo ban so idk

[elder tusk]

🤣 will do 👌

[sick iron]

@elder tusk how long is that gonna last?? Cuz I really want the s12k gun skin

[gaunt orbit]

^that is sad...reporting is about the only option you have 😦

[elder tusk]

Seems like each returned you get 100 or so activity

Shouldn’t be too hard but who the heck knows

[sick iron]

@night cloak I got banned for a week too, that was Monday so I'll wait for next Monday. But I can come back, but again there is a problem. Your rank will reset to bronze V or your account will be banned

@elder tusk ah ok

@night cloak you have everything still expect you deranked pretty hard to bronze V

[night cloak]

@sick iron I dont care of my rank

[wild thorn]

hello I have a problem with a friend he is ban for no reason with limited time how to do? ID: 538791496

[pale falcon]

Please don’t discuss account suspensions here, I’ve already told you what to do.

You may see the pinned message regarding account suspensions, @wild thorn.

[tranquil delta]

I've got a bug where whenever pubgm sends a gift in my mail that has a redeemable item in it, it's automatically expired, even though the mail item got received and opened within minutes. It's like this with every, every, redeemable mail item

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report, @tranquil delta.

[untold anvil]

Listen closely

[pale falcon]

You can also report that as a bug in #555492558428700682, @untold anvil.

[night cloak]

When Will current season end in July? 😃

[willow dune]

I belive it was 15 july @night cloak

One can always check in RP section

[night cloak]

Okey 😄 then I think I can reach ace too @willow dune thanks

[gaunt orbit]

If you do not run into hackers/cheaters you should...I was a few points from crown 1 before two matches with hackers obliterating everyone

[toxic brook]

ID6551800. Password-Luis

Private sever join we need players

[hazy burrow]

I have a problem with my payments i need to contact an admin or any support member ?

[night cloak]

Literally this game is broken, banning legit players instead of hackers..

[quartz rover]

i got stuck under the boxes in TDM

[lucid spoke]

@toxic brook go the #matches

[half solstice]

I have seen many of my friends playing pubg with gfx tool is it allowed?

[lucid spoke]

@half solstice no its is not

[versed sorrel]

i bought 5$ gift card and tried to buy prime plus but it is showing insufficient balanve wjy please help me

[solar cloud]

Where can I suggest about new updates and ideas for the game

[blazing saddle]

@coarse hemlock hello, you can change you purchase account but for that you will have to remove any secondary accounts from your device temporarily

@versed sorrel I was facing the same issue, the fix is very easy.. just look at this

[coarse hemlock]

I need to change the purchase account but my account is connected to that google play

[mossy mango]

Is there a minimum level to play TDM mode?

[blazing saddle]

instead of clicking the Google play balance, click the subscribe button directly (the green button)
If that doesnt work : Go to play store -> payment methods -> additional settings -> you will be redirected to a website -> check if you have any other payment method other than google play credit and revome it. @versed sorrel

@coarse hemlock i you have more than one account on your phone, remove all other accounts temporarily then restart the game

[mossy mango]

got ignored

[blazing saddle]

@mossy mango i dont think so, but i personally havent tested playing tdm with a fresh account. Sorry for the delayed response.

[mossy mango]

So does that mean that there's a chance for me to get a teammate with the level of 1 and the rank of Bronze?

[blazing saddle]

@mossy mango as far as i have noticed, the game matches you according to your tier in the server you are playing. I have tested this out by playing on KRJP and have been matched with players on bronze tier.
Also your player level is considered at times and you will notice that if you and your teammates are rank 55+ your opponents will be atleast rank 50+ players

[mossy mango]

then why did I fight a team that has a level 1 player? Is it because that the whole team is a bunch of people that were friends?

[lucid spoke]

@mossy mango it is possible .yes

[blazing saddle]

@mossy mango The avg rank of the team is considered.

@hazy burrow Please elaborate the issue so i can help you out.

@night cloak you can report hackers via the in game report system. Evidence can be submitted via in game customer service.

[shadow tree]

Really broken game

[blazing saddle]

@shadow tree kindly report the bugs in #555492558428700682. Refer to the pinned mssg in that channel.
You can submit image or video evidence via in game customer support.
Also beware misusing in game glitches can lead to a ban.

[sick dagger]

Not able to delete this file any suggestions

[coarse hemlock]

Ok but how will i log into the game?

@blazing saddle

[night cloak]

Why would you want to delete the OBB file, @sick dagger?

[sick dagger]

@night cloak because i uninstalled the game and this file still exist

[blazing saddle]

@coarse hemlock the account you want to pay isnt conmected to google play?

@sick dagger restart device, the file gets automatically deleted when you uninstall the game

[night cloak]

It can not be deleted, actually.

[sick dagger]

@blazing saddle already tried that nothing happend

[blazing saddle]

The obb file can be manually tampered with, @night cloak

[night cloak]

It's an issue with redmi devices.

You can perform a factory reset on your device, @sick dagger.

[round mortar]

@sick dagger did u download it from play store or other sources?

[sick dagger]

@round mortar i downloaded it from play store

[round mortar]

U tried uninstalling it from play store?

[versed sorrel]

@blazing saddle now it is adding tax and total price is becoming 5.43$ but i have only 5$ how to remove tax bro pelase help me i cant also add only 0.53 $ neither 1$ because i can only buy 5$ and above please help me!

[sick dagger]

@round mortar no direct uninstall

[round mortar]

Try reinstalling and then uninstalling from play store ..

[sick dagger]

@round mortar ok

[versed sorrel]

Anyone please help me alo

[coarse hemlock]

No @ToRoiD

It is but its not connected to pubg

[night cloak]

How may we be of assistance, @versed sorrel?

[versed sorrel]

i bought 5$ gift card and tried to buy prime plus but it is showing insufficient balance why

I dont have other payment options

[night cloak]

You will need at least $10 in your account to subscribe to Prime Plus.

Although the first-time offer is $4.99, it requires you to have the amount needed for a standard month since it automatically refreshes your subscription every month.

[versed sorrel]

Is there any tax

[night cloak]

Depends on your country.

There shouldn't be any tax involved though.

[versed sorrel]

@night cloak which county dont have

Tax

[night cloak]

I do not know. Many.

[crisp yarrow]

All countries have tax....it’s the governments way

[night cloak]

you clearly didnt read the situation

no theres no tax when you buy prime plus

All in all, you will need at least the $10 to subscribe.

It will only deduct $5 from your account for the first month from the first time offer.

[tame haven]

Sorry, I can't log in to my account.

[versed sorrel]

@night cloak it is showing tax in but in my friend it was not and also he only have 5$ and successfully bought prime plus @night cloak

[tame haven]

How do I solve this problem?

How do I solve this problem?

[round mortar]

Try relogging

[tame haven]

How?

I don't can relogging

[crisp yarrow]

Delete game and reinstall

[round mortar]

After u press ok what does it say? @tame haven

[wispy matrix]

Seems like your social media access is revoked.

Contact support of concerned social media in that case. @tame haven

[tame haven]

In what sense?

[round mortar]

Either ur Facebook or Twitter or Google play account is revoked

Ask one of them who you connected your account to.

[tame haven]

I do not know how to contact customer support I have this problem the second time, my brother has the same problem but a month has passed but my brother did not work

I connected to Google play

[round mortar]

Okay press ok and tell me what it says

[tame haven]

I'm pressing OK but nothing

[round mortar]

Okay try restarting the game

[tame haven]

When I click ok, it stays on the login page and when I click on the input again via my network, it writes wait 4 minutes

I restart the game once or a hundred times, I deleted and downloaded it a hundred times.

[night cloak]

You'll have to contact customer service for that, @tame haven.

Like I've said, tax is not involved for in-game transactions, @versed sorrel.

Just get at least $10-15 in your account then buy the subscription. It's as simple as that.

[mental yarrow]

Is there anyone that I can contact regarding an accidental loss of merit in game? Specifically killed a teammate accidentally by a missed grenade throw. He knew it was an accident and he recieved a message stating that he could report it. He said he clicked no or cancel and I received a 20 merit loss. Seems caddy to be worried about such things but in 5 seasons I have never maliciously attempted to kill a squad mate. This time due to a grenade bouncing the wrong direction I get punished. It's a shame. Any help would be appreciated

[lucid spoke]

@mental yarrow because in-gane cheat engine ...it auto detects ur activitys ....maybe thats how u lost merit points even ur teammate doesn't reported you

[mental yarrow]

Thanks @lucid spoke but to your knowledge if the player I killed (i.e. my crew mate suggests he did not want me to lose merit) is there anyone to speak with regarding that?

[lucid spoke]

@mental yarrow yes u cank speak with our staff mambers...but i don't think the lost of your merit can be un-done

[mental yarrow]

I see, that's a shame. Its disheartening to spend money on a game (royal pass) and the added prime pass and be able to take advantage due to a mistake. The BP and exp reduction are what really bother me. Thanks

[blazing saddle]

@coarse hemlock you can pay with any account, it doesnt have to be connected to pubg. Just remove all secondary accounts from your device and pay with the account which is connected logged in to the play store.

[coarse hemlock]

Do i have 2 log out of pubg?

[blazing saddle]

@mental yarrow the merit loss is accounted on the basis of ingame logs.

[night cloak]

You would still be able to play squads regardless, @mental yarrow.

[blazing saddle]

@coarse hemlock no. just go to device settings -> accounts -> google -> remove all the google account by which you dont want to pay with. Then open play store with the account you want to pay with, add payment method and open the game and buy.

[coarse hemlock]

Tysm @blazing saddle

[blazing saddle]

@tame haven I dont know if this should work but try removing your google account from your phone from the device settings and relogin via play games. Then try to open the game.
Authentication revoked error happens when your session has expired for a site. I have fixes for facebook but not play games.. i think re logging in should work.

[quartz rover]

Can i get some fonts and symbols that i can use ingame? ping me

[lucid spoke]

@quartz rover this are not the topics we deal with here.

[blazing saddle]

@quartz rover you can look for fonts online. This is a pubg mobile support channel. Kindly take offtopic queries to #chat or #pubg-mobile .

[quartz rover]

well.... okay.

[tame haven]

@blazing saddle i solved this problem

[blazing saddle]

@tame haven oh i am glad, if possible can you let me know what you did to fix the problem so i can assist other people in the future with the same issues?

[tame haven]

@blazing saddle I have Xiaomi, but as I looked into YouTube this error only for those who have Xiaomi

@blazing saddle There is a problem with permissions, where permission is responsible for saving entries in games or saving accounts like so

[blazing saddle]

ahh i see, the fix related to facebook is somewhat similar. If possible can you dm me the link to the video, I might learn a thing or two 😅 @tame haven

[tame haven]

@blazing saddle How to get the title in PUBG Discord?

[blazing saddle]

@tame haven check #481193721560432670

[toxic jungle]

Why customers support in game doesnt reply?
I know i should wait but there was nothing telling me that someone will answer you soon
I reported for something and auto reply tells some infos about the topic and thats all

[night cloak]

You did get a reply though.

With enough persistence, you may get into contact with an actual customer service member.

[solar cloud]

@night cloak where can I suggest new features and ideas for the game?

[night cloak]

Through customer service, @solar cloud.

[solar cloud]

@night cloak Thank you

[versed sorrel]

@night cloak Finally,I changed my place to California and I got a tax free payment with only 5$!

In my account

[night cloak]

Well, congratulations.

[versed sorrel]

I watched a video in utube it helped me!!😂😂😂

[lucid spoke]

Yah @hollow cradle how can we help?

[night cloak]

Regional rankings update every Monday at 00:00 UTC.

Could you provide a screenshot?

Try repairing your client.

I guess you'll have to wait until the next update.

[round mortar]

Maybe wait for a day or an hour till it updates..?

We can only say wait..

[night cloak]

We do not have any association with the game.

[blazing saddle]

@hollow cradle you do not receieve any points after a classic match?

[round mortar]

I.e we have no contact with the devs

[night cloak]

Perhaps you can keep playing classic matches until it updates itself.

Or you could just wait.

[olive wyvern]

Just to say something the goals in this game are becoming retarded. Why force players to play certain matches for rp... like 5games of tdm when it sucks...

[night cloak]

They're called missions for a reason.

If you really detest it, don't complete that mission then. There are other missions that could suit your interest.

[olive wyvern]

That’s not the point.....

[olive vector]

Why pubg remove T-shirt From Clan Shop?🤔

[river swallow]

I need some official help

[olive wyvern]

If your awarding for rp you don’t force people to play a certain game play. Should be any mode.

Just like you say there there not enough people interested in that mode that’s why your waiting so long to find a game bs...

[night cloak]

Like I've said, if you find it difficult to finish that mission, don't do it then.

That's all there is to it.

[olive vector]

@night cloakI also need some help

[night cloak]

I agree with sheth plus if you really don’t want to do a mission there is always the skip a mission card you can use not all missions are fun

[olive wyvern]

@river swallow there no official help here it’s all player wanna be help.

[night cloak]

We do not know, @olive vector. Perhaps it'll come back after a few days.

[river swallow]

Can i explain my problem to you

[olive vector]

I have a question please help me ? 🙁

[night cloak]

How may we be of assistance, @river swallow?

Ok what is it joy

[olive vector]

They removed cloth from clan shop

[night cloak]

That is happening to some players and all I can say is force shut down the game and open it again and if it doesn’t work than reinstall the game and that should fix it works for my friends so it should work for u

Can’t promise tho

Has your clan levelled up recently, @olive vector?

[olive vector]

@night cloak but i don,t have enough MB to download all the map again

[night cloak]

Reinstalling is a last ditch effort btw

[river swallow]

@night cloak idk

[night cloak]

Than you are just going to have to wait for the next patch

[river swallow]

Maybe this has happened to u

[night cloak]

What's the issue, @river swallow?

[river swallow]

Idk how but someone logged into my Facebook and logged in my PUBG and added their twitter in it

So whenever I start playing they just log into another location and my game stops

[lucid spoke]

@river swallow contact customer service to revoke the Twitter accessibility from your game

[river swallow]

Idk whose twitter is that

[night cloak]

@river swallow did you share your Facebook with anyone else ???

[river swallow]

I didnt share my Facebook... Not sure maybe phishing

[night cloak]

You can contact customer service to have that twitter access revoked.

[river swallow]

How can i

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[storm flume]

Please refer to FAQ 7.2 in #481198147478224896 for further information, @pearl perch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[river swallow]

Didn't work

Don't know how to revoke authorization of the twitter I am connected in which is not mine.

[night cloak]

how i can report hackers? i have video.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

You can only do that through customer service. You'll have to keep sending in tickets until you get through to an actual customer service member, @river swallow.

[fallow harness]

Can someone help me out with this?

[river swallow]

How can i send it

[lucid spoke]

Please read this channel's pinned messages for further information,

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel. @fallow harness

[river swallow]

Hey @night cloak I have spent a lot of UC and I have some cool items that I don't wanna give up... I will be buying more UC if I get my account back... Do you any of the admins that can help

[lucid spoke]

@fallow harness the first message is exactly about your issue

[river swallow]

Just send me a shortcut of how can I unlink twitter

[night cloak]

@river swallow You cannot unlink any linked method.

where i can send the video?

[spark sapphire]

facing this problem from a 10 to 15 days

[pale falcon]

That’s emulator, right?

[spark sapphire]

yes

[storm flume]

Hello, @spark sapphire!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[pale falcon]

You’d be better off asking in the #emulator-support channel, @spark sapphire.

[spark sapphire]

tq

[pure hazel]

hey so i have a blue snowball mic and it workks for all other mobile games and apps why does it not work for pubgm

@pale falcon

oof sorrydidnt mean to ping

[pale falcon]

Are you also using emulator, @pure hazel?

[pure hazel]

nope

the game i play on samsung

but i use the charger to usb so i can use the mic and it wonmt work for pubg but it works for streams and calls and fortnite but not pubg

[native vine]

im so sad why this Tencent's so bad im before 1 year i ban my self account but i send messages so more 100000 so more but so bad so so bad Tencent's im not any hope on this Tencent's Leave pubg leave my self please Give me My Account Please Why Tencent's claim my account Please
just 1 one time give i don't use any cheats please im so sad so sad im not happy on any time Please give me my account I don't use again Please Please im hopeless in Tencent's so sad please give me
Hope Hope !!! don't use again on Any Time !!!! Tencent's

Connect Pubg on Facebook This Email = [e-mail]

ID = 515447445

Name In Pubg = BlacKKingS

Levl = 56

i have Season 1 - 2 - 3

Contact Me On Email = [e-mail]

[pale falcon]

Your account would’ve been suspended due to violating the terms of service, @native vine. This would’ve been discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the customer service immediately, and it will be looked into.

[night cloak]

Help

[pale falcon]

We’re only volunteers, we can’t help you here, @native vine.

How may I be of assistance, @night cloak?

[night cloak]

@pale falcon I recalled one gamer but i am not receiving rewards but he received rewards after entering my recall invitation code

[native vine]

I need Help For Claim My Account Thank

[pale falcon]

Further inquiries in this regard can be redirected to the customer service, @native vine.

Spamming the chat by sending many messages rapidly is not allowed, @night cloak.

Also, you’ll probably have to enter someone else’s invitation code and allow them to recall you.

[native vine]

I send messages 1000 for customer service but not claim my account i send in email but not calim account i seed on all !!

Give one side for help me melon thank

[pale falcon]

You may see the pinned message regarding account suspensions, @native vine. We don’t have the capability of removing your ban, all account suspensions are justified.

[night cloak]

@pale falcon so cant you reply in one text I am not spamming you dumb I asked you once you never replied so i asked again useless support not replying in once and naming spam

[pale falcon]

You’re very unlikely to be unbanned, please don’t keep repeating yourself. You may be moderated for doing so.

[night cloak]

@pale falcon then listen if I say once useless

[native vine]

Melon Thank For Help Me but i need How To Claim Account ? Im hopeless

[pale falcon]

I only have to be tagged once, @night cloak. However, you may not be rude here. If you feel like there’s been some kind of misconception, I can be informed in a separate channel or privately, so the situation can be properly addressed.

[pure hazel]

ummm did you ever find out why my mic wont work

[pale falcon]

I’m not sure about that, @pure hazel. I’m going to assume that it’s incompatible and not capable of being used in combination.

[pure hazel]

but why does it work for a worse game called fortnite

[native vine]

@pale falcon How To Claim Ban Account Thank For Help Me

[pale falcon]

You’ll have to use the file claim option, @native vine.

[native vine]

I use this but ): im hopeless @pale falcon

[pale falcon]

I have to go offline now for a short period of time, I’ll be back.

[lucid spoke]

@pure hazel do any other mic works?

[pure hazel]

My phone

But I want quilty

[lucid spoke]

@pure hazel i want to say that the mic u want to use its not working on pubg ??

[pure hazel]

Yeah

[night cloak]

Bans issued are fair, @native vine. There is no way around it. If you feel like you've been wrongfully suspended, please contact customer service by selecting the File Claim option.

[lucid spoke]

@pure hazel did u check in game settings??

[pure hazel]

Yeah it showsic volume and output vol.

[lucid spoke]

@pure hazel cheak in game audio settings..give permission topubg to access mic

[night cloak]

Does the game have permission to access your microphone?

[pure hazel]

Yeah

[night cloak]

Are you using a earpiece or speakerphone?

[pure hazel]

It's a blue snowball mic

And I use bluetooth headset

[winged oak]

@night cloak ....India bonus challange...for squads takes alot of time..why.is that?

[night cloak]

It may be compatibility issues then, like what melanie has mentioned, @pure hazel.

I suppose there isn't many players queueing up for that, @winged oak.

[lucid spoke]

@pure hazel ty swapping ports

[pure hazel]

Okay cuz it sucka how it works for a terrible game and not pubgm

[lucid spoke]

@pure hazel try swapping ports once

[night cloak]

Just to confirm you're using a snowball mic on your phone?

[pure hazel]

Yeah

[night cloak]

That's weird.

[pure hazel]

I have a ugb thing

[night cloak]

I see.

[pure hazel]

Yea

[lucid spoke]

@pure hazel a d do u plug microphone in before starting game?

[pure hazel]

Yeah

[clear kernel]

Please ban this hacker

[storm flume]

Hello, @clear kernel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[clear kernel]

I have alredy reported on that platform also

[night cloak]

You're good to go then.

[pure hazel]

So what do I do for my mic issuse

[clear kernel]

@night cloak pubgm is very slow to take decissions . I have reported more than 5 hacker also my friends but pubgm is not taking any actions to the hackers

[night cloak]

You'll have to use a different microphone.

[pure hazel]

Ughh okay

[night cloak]

It's not instantaneous but cheaters are getting banned everyday. Reports help speed up the process, @clear kernel.

[lucid spoke]

@pure hazel if anything don't work try to use different microphones

[pure hazel]

Okkk

[simple dirge]

I need help

[clear kernel]

Ok. Lets wait than

[pale falcon]

How may we be of assistance, @simple dirge?

[simple dirge]

I need to find a clan named MW

And I looked in clan thing

[thick oracle]

We need hardware ban in pubg mobile

[pale falcon]

They’re probably not in this server.

[simple dirge]

Dang

[thick oracle]

Then ppl will knw

[lucid spoke]

@thick oraclewhat is your problem exactly??

[thick oracle]

Hacking is not cool

[storm flume]

Hello, @thick oracle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[thick oracle]

@lucid spoke there is a player I knw who is hacking he got ban and he created new account and he is back with his hack again

[pale falcon]

You should follow the process above, we can’t do anything else.

[thick oracle]

I did he got ban in two days he is back with new account

[pale falcon]

You’ll have to report him again.

[thick oracle]

Yaa now m tired of doing over and over

[narrow night]

hello , does crates sometimes gives you nothing??

(will send the video soon)

[quaint robin]

hlo anyone mode is here

[night cloak]

You're just unlucky, @narrow night.

How may we be of assistance, @quaint robin?

[quaint robin]

@night cloak bro my acount got banned for 10 mint again nd again

[narrow night]

@night cloak nope its fine .. it did RP so it fine yay

[storm flume]

Please read this channel's pinned messages for further information, @quaint robin:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[quaint robin]

@night cloak what bro

[night cloak]

Read the pinned message, @quaint robin.

What?

[grizzled cairn]

Soooo i downloaded pubgm lite and trying connecting with facebook using Phillipine vpn and it says connection error or internal error

[storm hatch]

Hi

[rich willow]

Any of you guys face any frame drops after this new update?

Am playing with smooth graphics and extreme fps but still im getting 30-35 fps

[pale falcon]

How may we be of assistance, @storm hatch?

[storm flume]

Hello, @grizzled cairn!

To obtain access to PUBG Mobile Lite related channels, please assign yourself the Lite role by reacting to :regional_indicator_l: in #504819353049628683.

[trail swift]

Can i use gfx tool my mobile devies is not so good . ? @support

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

You can not.

[trail swift]

:(

@quaint robin what u do

How to install pubg lite

[toxic jungle]

Is there anyway to reach to the customers support other the in game one?
I tryed everything yet it still answer with bots and at the end it close the conversation
I need to contact them its important

[median garden]

When Beta Will Release?

[night cloak]

There is not, unfortunately, @toxic jungle.

We do not know, @median garden. Once it's reopened, we will announce it in this server.

Use a VPN and connect it to the Philippines, @trail swift. You can then download it on the Play/App store.

[regal compass]

How to make tpp and fpp controls like a button?

[pale falcon]

You can’t, @regal compass. The controls aren’t transferable.

[regal compass]

@pale falcon anybody add a patch for this?

Any moderator

[pale falcon]

I don’t know when they’ll do that, @regal compass.

[night cloak]

@narrow night

[long stirrup]

Hello

[pale falcon]

How may I be of assistance, @long stirrup?

[long stirrup]

@pale falcon hello

I have a issue in game. Please give me solution. @pale falcon

[pale falcon]

Please state your issue, @long stirrup.

[long stirrup]

When I make enemies ahead, the point where I mark is supposed to coincide with my cross hair but when I mark it, the 'enemies ahead' call out is marked a bit offset to the right. It is very difficult when scoped in to mark properly. @pale falcon

What happened ? @pale falcon

[night cloak]

hi PUBG lovers

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report, @long stirrup.

[night cloak]

[pale falcon]

You shouldn’t be posting that here, @night cloak. Please shift to #chat.

[obsidian stump]

Hello, I had a problem. I canceled the Prime subscription in Pubg Mobile in Google Play until the end of the subscription today it had to end in the play store, it ended and in pabg mobile it works what to do ???

[night cloak]

It will end in a few days, @obsidian stump.

As long as your money was not deducted from your account, you'll be fine.

[obsidian stump]

money does not fall asleep ???

@night cloak

[night cloak]

Huh?

[obsidian stump]

money does not fall asleep ???

[night cloak]

I don't understand what you're talking about.

[obsidian stump]

money will be written off?

@night cloak

[cosmic gazelle]

Whats this elite crate?it's not oopening

[night cloak]

If your money wasn't deducted from your account, you'll be fine, @obsidian stump.

The crate that you get when you finish 10 RP missions, @cosmic gazelle.

[obsidian stump]

@night cloakThank you very much

@night cloakand if I take 20 uc everything will be fine or not need to shoot ??

[night cloak]

You will be fine.

[obsidian stump]

money will not be withdrawn exactly ???

@night cloak

[night cloak]

hi my account has been banned for i dont know message saying iwas teaming up with hackers actively

but i wasnt or at least i didnt know that i was

what should i do now,help me please

[pale falcon]

Your account would’ve been suspended due to violating the terms of service, @night cloak. This would’ve been discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into.

You may see the respective pinned message regarding account suspensions, @night cloak.

[night cloak]

👀

where should i report,this happened to me before,i was suing emulator before then i was banned for no reason,message saying you have using old emulator and will be banned for two months

they just keep banning me for no reason,sfsdjfdsdfshfdjs

No, @obsidian stump.

[pale falcon]

All bans are justified, @night cloak.

[night cloak]

Reinstall TGB, @night cloak.

i dont use TGB

[pale falcon]

If you require support for emulator in the future, please assign yourself the emulator role in #504819353049628683, @night cloak.

[night cloak]

key mapping isnt good on TGb emulator,i use ld

just help me with this hacker teaming up case for now

[pale falcon]

That was detected by the system due to repeated offences.

[night cloak]

but i wasnt doing it on purpose

There's nothing we can do about it here either. For further enquiries, please contact customer service.

they dont reply in game support

A reply takes a day to a week.

i have been waiting for months

Like I've said earlier, there's nothing we can do about your ban.

[pale falcon]

We’re only volunteers, we can’t help you any further. The response time can vary between some hours up to a few days, depending on the number of support requests.

[obsidian stump]

@night cloakSo filmed or not ????

[night cloak]

have never gotten one they just like to eat our money,let hackers roam free and then ban us ,nice job they are doing i suppose

I've said multiple times. If your money wasn't deducted, there is no need to worry, @obsidian stump.

[storm flume]

Please refer to FAQ 7.2 in #481198147478224896 for further information, @pearl perch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Can I use this app I get banned?

[pale falcon]

We strongly don’t recommend it, @night cloak.

[night cloak]

Ok

apps like that dont work at all

[void pine]

How to get this outfit?

[pale falcon]

You get that by logging in for a certain amount of days, @void pine.

[void pine]

In which region? @pale falcon

[night cloak]

EU.

[eternal crystal]

🤔 oh

[oak plinth]

Heyy so my account is linked to my Gmail and Twitter and I can't remember my Twitter account is there a way of linking it to a new Twitter account?

.

[night cloak]

No @oak plinth

[pale falcon]

You can't unlink accounts, @oak plinth.

[blazing saddle]

@oak plinth try contacting the customer support, who knows u mighy get contacted with an actual in game customer service provider and you can explain the issue there. Most of the time you get the response that currently it isnt possible to unlink accounts but i have seen people getting contacted with a CS member and getting the account unlinked so its worth a shot.

[cosmic furnace]

Hello, I have a problem with jumping crosshair, it moves in random directions while I'm spraying, . It also appears while throwing a grenade, sometimes changing direction of moving.

[storm flume]

Hello, @cosmic furnace!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[lean jolt]

how to get player id?

[blazing saddle]

@lean jolt click the profile picture ingame.. you will see it on top of ur pic

[lean jolt]

@blazing saddle thanks got it

[blazing saddle]

@lean jolt Happy to help, hope you have a nice day 😄

[patent zinc]

I need to cancel the Vietnam version account. How you do it?

[daring patio]

Once logged in with the Vietnamese version you can no longer roll back, @patent zinc.

[patent zinc]

don't go back but cancel the account

[daring patio]

You cannot.

[patent zinc]

good 😭

[fervent robin]

My account banned for 7 days no reason please help me

@pale falcon team up with cheters is reason show but I not team up with cheters

[night cloak]

You will have to wait out your ban.

[quaint robin]

Bhen di lun thodi di pubg aleo

[storm flume]

Please do not use any other language aside from English in this channel, @quaint robin. Refer to #482111832669159445 for language channels.

[quaint robin]

lun fdlo jijee daa

[blazing saddle]

@fervent robin i would suggest you avoid playing with randoms, as playing with randoms means you might get matched with hackers
You will be left off with a warning for your first offence
2nd offence you get a 10 mins ban
more offences will lead to 7 day ban and later a 10 year ban.
For now just wait for cooldown and avoid playing with randoms henceforth, if you are encountering cheaters in game please report via the in game report system and leave the match at the lobby itself.

[shrewd ether]

I have a doubt

[blazing saddle]

@ッPIKACHUッ#8849 how may i help?

[pale falcon]

How may we be of assistance, @shrewd ether?

[fervent robin]

@blazing saddle thanks bruh I avoid playing with ramdoms

[shrewd ether]

I maxed rp in season 4,5 and didn't purchase it in s6 and again purchased it ins7 will I still get the achievement of max rp 3 consecutive seasons . And get m249 skin?

[pale falcon]

You'll still get it, @shrewd ether.

[shrewd ether]

Means I need to just max 3 seasons there is nothing like consecutive?

[night cloak]

You will not. That's not the meaning of consecutive.

[blazing saddle]

isnt it 3 seasons consecutive?

[night cloak]

You will have to start all over again, unfortunately.

[shrewd ether]

It is

[pale falcon]

I tried and I still got it, I missed a season.

[night cloak]

Well, fair enough.

You'll be fine then.

[shrewd ether]

If it is then 🙌 🙌

[fervent robin]

@blazing saddleand bro duo conquerer reach krne me how many points

[night cloak]

You will have to reach top 500 in the server.

[shrewd ether]

Ss

Will I get ban for using VPN??

[pale falcon]

It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @shrewd ether.

[shrewd ether]

😶

[opal rapids]

🙄

[lucid spoke]

@opal rapids any problems?

[orchid bone]

I need help

@everyone i need help

[opal rapids]

@lucid spoke Huh?

[night cloak]

How may we be of assistance, @orchid bone?

[orchid bone]

My account got banned

@night cloak

[toxic trench]

Will I have ban,if I will use VPN?

[pale falcon]

It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @toxic trench.

[toxic trench]

Ok

[unreal turtle]

Can pubg solve this problem -- i was opening some creates but 1 create was automatically disappeared

[night cloak]

You will have to contact customer service for issues regarding bans, @orchid bone.

The reward should've appeared straight in your inventory, @unreal turtle.

[jovial anchor]

you know the tencent gaming buddy on facebook it does like. events and stuff if you choose correctly you get uc, do multiple people win

[night cloak]

@pale falconMy Pubg Account Is Banned For Unknown Reason I Have Not Used Any Third Party Or Hacking Apps That Will Violate Your Guidelines Or Broke Your Rules. So I Request You To Unban My Account. Here Is My Pubg Id - 555373916 and i am a small YouTuber. Plz Unban My Account

@pale falcon i have proof too

[pale falcon]

Your account would’ve been suspended due to violating the terms of service, @night cloak. This would’ve been discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into.

We’re only contributors for this server, we can’t do anything else.

[night cloak]

Then whom did i message plz tell me it's not fair i have not voilate any guidelines i have proofs too

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[pale falcon]

Please refer to the short message above, @night cloak.

[night cloak]

@pale falcon also tried this few months back then also they are not responding plz help

[pale falcon]

The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder.

[crisp kiln]

oof

[night cloak]

looks like im 100$ down the drain, pubg over here scamming not giving me my UC

You will have to contact customer service along with the necessary documents.

already did

We do not know, @jovial anchor.

[buoyant herald]

I had an account save on my Gmail account
I deleted the access pubg account from my account. Is there any way to retrieve my account?

[night cloak]

and a recording of me purchasing uc and not receiving it

just annoying really

There is not, @buoyant herald.

does pubg have an actual support page out of the game?

No.

thats dissapointing

[olive isle]

How to get the skin @night cloak @lime juniper

[blazing saddle]

@olive isle if you do not know about this skin being in any event offers in your region, it must be a local region locked event.
Trying to get skins and rewards from different regions using VPN may trigger an account suspension.

[olive isle]

@blazing saddle. Can I use vpn

[blazing saddle]

@olive isle please check the pinned mssg. VPN usage is not recommended, it may lead to a ban.

[olive isle]

@blazing saddle

[pale falcon]

It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @olive isle.

[night cloak]

It has been confirmed by a TGB developer, as well as in the past by a PUBG MOBILE operations team member, that VPN usage does not cause suspensions of any sort. However, using a VPN can convince the anti-cheat that you're playing on a shared/sold account (it detects you playing from several different countries), which would also violate the ToS, so we strongly do not recommend using a VPN service.

[blazing saddle]

@olive isle it is PUBG support. not pubg mobile support.
The thing is VPN itself does not trigger any suspension but it may trigger the third party app interference or may suspect the account being played in different regions and flag it as a sold/traded account which is against the ToS

[blazing saddle]

The anti cheat system is a bit different than the PUBG pc version as both games run on entirely different gaming platforms.
I hope i was able to answer you questions, have a nice day 😄 @olive isle

[pale falcon]

You’ll have to wait until it unlocks, @naive minnow.

You were violating the rules, @naive minnow. You faced the punishment for doing so.

You may use the file claim option.

[naive minnow]

I don't use any hacks cheats etc

[pale falcon]

All bans are justified, @naive minnow.

[night cloak]

You most definitely were.

[clever tapir]

@blazing saddle my account got banned because of teaming

[naive minnow]

Plz help @pale falcon

[pale falcon]

Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service.

That’s very unlikely to happen, @clever tapir. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken.

[olive isle]

@night cloak last question can I use vpn for collect items ,I am not playing game

[pale falcon]

You may not, @olive isle. We strongly don’t encourage it.

[olive isle]

Mc pubg

[zenith crown]

@vital sluice How can i claim cc role here I'm a pwk member and also a Youtuber....

[blazing saddle]

@olive isle if your queries have been answered, do not spam here. Feel free to use #chat

[zenith crown]

@lime juniper

[pale falcon]

This program is currently being reworked and does not accept any new applications until further notice, @zenith crown.

[zenith crown]

@pale falcon Thanks...

[misty island]

what is gyroscope in settings

[zenith crown]

@misty island Gyroscope is the most essential feature of PUBG Mobile as it helps in aiming targets while playing PUBG games.

[pale falcon]

With gyroscope enabled you don’t need to grab the crosshair, it detects movement.

It can help with aiming in some ways, @misty island.

[misty island]

detects movement of what

[umbral river]

@misty island your phone orientation

if you tilt your phone down your crosshair will also go down

[pale falcon]

You can always disable gyroscope as you wish.

You don’t have to be totally reliable on it.

[echo lynx]

Where to report someone who is showing pubgm hack in yt?

[storm flume]

Hello, @echo lynx!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[echo lynx]

I don't have the game tho

[pulsar charm]

PUBG please fix this

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report, @pulsar charm.

[teal python]

duo queue times are once again broken, back up to 10-12 mins, just reporting.

[pale falcon]

That depends on which mode, @teal python.

[teal python]

it happens a lot

Just saying something about it like I usually do

[pale falcon]

You should try again at a later time, @teal python.

[teal python]

when it’s fixed, yes.

[vagrant sable]

Pubg plss fix lags for snapdragon 430 processors

[lament condor]

These " LUCKY DRAWs " are So Rigged , only gives crap items in Initial Draws. 😡

[midnight saddle]

are you kidding Me pubgm... banned me for 10mins in middle of game??

[night cloak]

You're just unlucky, @lament condor.

[pale falcon]

You’ll have to press the file claim option in the bottom corner of the account suspension dialog box, @midnight saddle.

[jovial anchor]

can we use LSpeed

[pale falcon]

I would say that’s risky, @jovial anchor.

[left isle]

Guys there is one thing that concerns me. We all get into matches with randoms from time to time.. Is it our fault if that random decides to use cheats? Should i get banned for playing one match with a random guy who ised cheat

[jovial anchor]

@pale falcon well i wouldn't say it edits game files cuz it wont work if you don't launch it first then pubg

[lament condor]

@night cloak no i m not , dont BS me , i m seen lots of these lucky draws videos...same thing happens everytime... Its rigged ..so dont defend tencent's BS

[pale falcon]

You’ll only be banned due to repeated offences, @left isle.

[night cloak]

It is not confirmed, @jovial anchor. In general, we do not recommend anyone using third-party applications.

[jovial anchor]

@night cloak well i get banned if they detect it or will they warn me first? if warn i will use it

[night cloak]

It is the truth, @lament condor. It's up to you to believe it or not.

[midnight saddle]

your anti_cheats afe broken PUBGM... Give some more effort in making the game better rather than launching cloths and earning money

[night cloak]

You will most likely get a ban, @jovial anchor.

[left isle]

2 of my mates got banned for a week cuz one of their mates was using a hack and they didnt even know

[lament condor]

HERE WE GO Again 😂

[pale falcon]

All bans are justified, @left isle. They were banned with proper reasoning.

[night cloak]

This was why the friend system was introduced, @left isle.

[left isle]

They became friends after one match played a 2nd match and got banned

I mean how do i know if a random i befriend with uses aim hacks but keeps a kill count of 6 or 8.. How can i suspect even

[midnight saddle]

they are just randomly banning... gave a report button anyone can report and pubg mobile just counts the number off report ..do not justify that at all...at least i dont believe it

[mossy mango]

@midnight saddle what do you expect from staff in this server? Fixing the codes? This is The Official Community server, not the Official server with real devs that will be ready on support channel

[rigid pine]

@grizzled lark every time i make a new account and play solo squaddd after j kill 13 man i get mass data has ben changed and i get block and im not usuinggg anyyyyyy shittt tk get ban for it

[lament condor]

@night cloak yeah its truth , Rigged for Unluck. Every crate opening , every lucky draws ... u kidding me

[night cloak]

Move to #chat if you do not need anymore help, @lament condor.

[lament condor]

Cool

[night cloak]

They are not, actually. All bans issued are justified, @midnight saddle.

[left isle]

I am not here for fixes.. Just need suggestions on protecting my account

[midnight saddle]

so why is that server?? just for chatting?? @mossy mango

[night cloak]

Play with friends that you know instead of pairing up with random people, @left isle.

[teal cradle]

@night cloakdefenetily true i am not playing with randoms anymore

[mossy mango]

@midnight saddle 90% of social purpose, and 10% of game development purpose

[night cloak]

Please move to #chat if you do not need anymore assistance.

[left isle]

Then whats the point of lfg channels if we only have to play with people we know beforehand.. The only reply u guys can come up with is that all bans are justified.. Anyways i wont find any proper suggestions here so good day to all..

[night cloak]

What else can we tell you? Don't play the game at all? Would you find that more enjoyable?

The point of lfg channels is for users to pair up with each other.

[quaint jasper]

Did they remove the slr?

[night cloak]

They did not.

[quaint jasper]

Can I only find It on one of the specific maps?

[night cloak]

Nope.

I believe you can find it on every map.

[left isle]

@night cloak sorry i was being rude back there.. I know u guys have to work with limitations here.. Its just that i was disappointed about their whole ban system.. I hope u understand and try to look beyond all bans r justified phrase sometimes cuz they r not justified always.. Anyways i apologise again for my rudeness. U have a nice day. 😊

[night cloak]

I understand your frustration, @left isle. As hard as it is to believe, all bans issued are fair. There isn't a way around it. However, there are of course exceptions to this. There were times where there was an error with the system that caused users to be wrongfully suspended.

That issue has since been corrected and there have not been similar issues so far.

[left isle]

I team up with u tomorrow and u use a aim hack and kill only 8 or 9 people with that hack.. Nothing to suspect right? And then i add u in my friend list and this goes on for 3 or 4 matches and then i am the ones who is cheating and gets banned? U just gotta see the picture here.. If he was using jump hacks or killing people every other second my friends would have noticed it.. Just saying my friends had nothing to suspect and they didnt deserve the ban.. Technically they teamed up with a cheater and the system read it as such.. Its also a fact that it was no fault of my friends.. I hope u get my point

[pale falcon]

Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken, @left isle. We’re just volunteers, we all serve as a representative of the server we work in. We are expected to abide by and enforce all rules and regulations for our server as a whole, as well as display a proper example of conduct.

We can’t help you any further.

Your ban is intended to last or remain unchanged indefinitely.

[left isle]

My account is well in order its my friend's account
. Anyways thank u for ur threat.. Wont repeat my question

[pale falcon]

I’m not threatening you at all, it’s stated in the pinned message, @left isle.

[left isle]

Thank u.. Good night

[pale falcon]

However, you can move to #pubg-mobile if that’s convenient enough for you.

You can express your frustration in that section as long as you keep it civilised.

[lyric junco]

Any leak of royal pass 8

[pale falcon]

We don’t know, @lyric junco.

[lyric junco]

Any beta version of 0.13.5

[coarse hemlock]

@blazing saddle i log out of my emails and the account shows up but i cant go into a match without logging back into my email

[bronze wing]

Does ping improvement apps actually work ?

[coarse hemlock]

What should i do because i just want to make sure the uc goes to the right account

@bronze wing no not at all they rlly make it worse

[topaz raptor]

help

[grizzled lark]

Beta versions will be announced whenever released, @lyric junco.

They might work, @bronze wing, but we don't actually recommend those in any way.

[chilly iron]

Hi will I get banned I'd u use gfx tool

[night cloak]

Yes, you will.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[topaz raptor]

@grizzled lark

[coarse hemlock]

Sooo no controller

[vagrant onyx]

@grizzled lark what happen to the beta chat channel ?

[grizzled lark]

Kindly state your problem or issues, @topaz raptor.

[lyric junco]

How to get notification when beta version release

[chilly iron]

Someone told me that u won't get banned if u use flash dog is that true

[pale falcon]

We strongly don’t recommend it, @chilly iron.

[grizzled lark]

They will be available whenever beta will be, @vagrant onyx.

[night cloak]

It is currently archived and will be released to the public when beta is reopened, @vagrant onyx.

[topaz raptor]

problem
before 2 days i bought prime plus but i didn’t getting rewards

[night cloak]

It will be announced in this server, @lyric junco.

[coarse hemlock]

You can use an emulator to play with OTHER emulators vit thats it @topaz raptor

[chilly iron]

Can in the future gfx tool be allowed

[vagrant onyx]

@grizzled lark @night cloak alright
thanks for info

[night cloak]

You will, @chilly iron. It's a GFX tool.

[topaz raptor]

No

[coarse hemlock]

Wrong person @topaz raptor

Can somone answer my question please

[night cloak]

How do I use the recall code?
And does it work for players who haven’t played for 7 days or more than 7 days

[vagrant onyx]

@coarse hemlock what ?

[night cloak]

@night cloak

Ah ic

It will pop up as soon as you log in.

Does it work for players who haven’t joined for exactly 7 days?

[topaz raptor]

please help !!!!!

[night cloak]

I doubt so.

[coarse hemlock]

I can but i want to make sure the uc goes to the right account because i cannot go into a game until i log into my email

[night cloak]

So best to wait for 8 days?

[chilly iron]

So there no chance of gfx tools getting allowed even in the future

[night cloak]

What's wrong, @topaz raptor?

You're using that account to pay for the UC, right, @coarse hemlock?

[coarse hemlock]

No

[night cloak]

There is not, @chilly iron.

It may take longer, @night cloak.

[topaz raptor]

Before 2 days ago i bought prime plus but i didn’t getting rewards??? why ??
@night cloak

[chilly iron]

Ok

[coarse hemlock]

I need to use a different one @night cloak

[night cloak]

Kk thanks

Go to Settings > Google Accounts > Remove all accounts.

After that, enter the game and purchase the UC with the account you want to use, @coarse hemlock.

[topaz raptor]

I’m ios user

[coarse hemlock]

Ik but when i log out of my game accounr i cant go into a match without logging back in @night cloak

I just want to make sure it works before i waste money

[night cloak]

Yeah, so log in to the account you want the UC to be transferred to. After that, when you select an offer, you will be prompted to log in to a Google account for payment.

From there, log in to the account you want to make payment with.

You may have to wait a few days, @topaz raptor.

[topaz raptor]

2 days

[blazing saddle]

@coarse hemlock you can login via play games, you need not add your account to the play store.

[chilly iron]

Hi So can you guys tell me any ways I can increase my fps in pubgm or make it lag less

[night cloak]

There are many methods. Clearing cache data, max out your device's capability, etc.

[chilly iron]

I have the honor 8x 4gb ram 128gb rom

[night cloak]

That should be sufficient to run PUBGM smoothly.

[chilly iron]

I have right now 70 gb space

But it still lags

[night cloak]

In some situations your CPU may slow down while you are playing a game. This can be caused by overheating, or it can be caused by attempts to conserve battery power. Sudden slowdowns – where the game is running fine and then the frame rate drops quite suddenly – are sometimescaused by these CPU slowdowns.

[chilly iron]

How can I fix this

[teal cradle]

i always play with my charger

[night cloak]

Low storage capacity may also cause frame drops.

[chilly iron]

I have 70 gb free storage

[night cloak]

You can search methods online regarding this.

[topaz raptor]

@night cloak answer me i’m waiting you

[chilly iron]

After I exit pubg the mobile and some other apps also slow down

[night cloak]

Methods that are legal.

You may have to wait a few more days for it to take effect, @topaz raptor.

[topaz raptor]

i’m waiting 2 days

[blazing saddle]

@topaz raptor you have to collect rewards manually. Does it show any error when you click the collect icon?

[topaz raptor]

No

@blazing saddle

[coarse hemlock]

@night cloak do ypu have an email i can send you a video of the process on

[blazing saddle]

@topaz raptor if it says the purchase has failed kindly try using a different purchase method.

[night cloak]

Sorry, no, @coarse hemlock.

[edgy isle]

Need a help

[night cloak]

What is it, @edgy isle?

[topaz raptor]

After purchasing prime plus i don’t hade any money ???

[edgy isle]

Whenever I try to use my iD it says it's wrong

[night cloak]

It's a common issue. Players will have to use your username instead.

Like I've said, give it a few more days, @topaz raptor. If it still doesn't work, please contact customer service.

[edgy isle]

@night cloakwhat about the places where I need to use my id

[topaz raptor]

@night cloak i contact

[edgy isle]

I can't use it

[night cloak]

Just type out your ID and put your username in brackets, @edgy isle.

[edgy isle]

Let me try

[fossil sable]

It's random but when I play PUBGM it sometines closes suddenly

[edgy isle]

You want me type my name there instead of ID?

[fossil sable]

Ever since the update i keep getting the auto close

[night cloak]

Just use your ID and see how it goes, @edgy isle.

[finite cave]

I and my clan leader have been banned for being in a team with a cheater, even tho the guy was a new recruit for our clan and none of us had any idea he was cheating. No way to make an appeal I presume?

[night cloak]

There is not, unfortunately. You'll have to wait out the ban.

[fossil sable]

Just a temporary ban, though teaming up again with the cheater would ban you permanently.

[night cloak]

You'll have to contact customer service for that, @edgy isle.

[edgy isle]

Thanks for your help sheth

[night cloak]

I would suggest changing your username but I doubt it would change your user ID as well.

[edgy isle]

Hmm I'll try that out someday

[jovial anchor]

tencent please fix your game i'm getting server did not respond for hours now

[tender pond]

@jovial anchor
Oof

[jovial anchor]

@tender pond thanks for support i'll consider doing that and see if it helps

[tender pond]

If you're on Android try to clear cache force close game

[jovial anchor]

no

[teal cradle]

guys if there is a hacker in my clan but i didnt play with him can i get banned bcz my clan has a lot of members and dont know them all

[blazing saddle]

@amr#8045 server did not respond error is directly related to your network strength. kindly fix the network or swtich to a better network connection

[night cloak]

@teal cradle You won't get banned if you didn't play with them.

[teal cradle]

@night cloakoh ok thank u

[jovial anchor]

@blazing saddle i can't get better than 2 megabytes per second here

the game used to work fine at 150kb/s and now it doesn't at 2mb/s, who's fault is it now? me or this unoptimized sh- hole of a game

damn it TENCENT forsenSWA

[night cloak]

@edgy isle It doesn't only say that your CID is wrong. It could be the redemption code you are using. Either it's wrong or somebody already used the code.

@jovial anchor Internet speed has nothing to do with Internet latency.

[jovial anchor]

no the game's servers are actually terrible

[night cloak]

So i just noticed pubg mobile has pubg pc's content , but it will lunch it later and i just wanted to know will ledge grab come to pubg mobile too? (My eng sucks)

[jovial anchor]

europe has a better ping than Middle east for the most part so i don't expect much frmo this game but holy am i disappointed

[night cloak]

@jovial anchor Use your mobile data if you are on WiFI, it helps most of the time.

[jovial anchor]

ok forget it

[night cloak]

You can use your phone to create hotspot and connect to it.

So i just noticed pubg mobile has pubg pc's content , but it will lunch it later and i just wanted to know will ledge grab come to pubg mobile too? (My eng sucks)

@night cloak Which PUBG PC contents you have?

Ledge grab is very new. Even if it comes to mobile, it will take time. Probably a few months.

@night cloak well thanks anyways

No worries.

[distant escarp]

hi, i know you dont deal with banned accounts here but i do have a question regarding the 10 mins ban due to internet/ connection issues. Many people have been experiencing that on both emulator and Mobile recently too. Do u have any tips on how to avoid that? Thanks

[night cloak]

@distant escarp There could be several reasons for a ban. Can we see a screenshot?

[pale falcon]

You’ll have to press the file claim option in the bottom corner of the account suspension dialog box, @distant escarp.

[wispy kestrel]

It happens because of internet connection,so the best thing to do is make sure the connection is stable.

[pale falcon]

Actually, does it say there’s a data error with your client, @distant escarp?

[blazing saddle]

@King Of The Dead#6785 if you are talking about the error with client data pls refer to the pinned mssg if you are an android user.

[night cloak]

@night cloak and one more question if u don't mind , are emulator users in different server? Or how they can play on mobile server?

[pale falcon]

You may refer to the pinned message, @distant escarp.

[distant escarp]

alright, thanks so much. Very appreciated

[finite cave]

@fossil sable Only a 7 day ban, then again I had no idea he was cheating

[night cloak]

@night cloak They play in same server but they are filtered and matchmaking happens only between them. However, when they play along with friends on mobile devices, the matchmaking only finds similar squads/duos with mobile players and emulator players mixed.

@night cloak thanks ❤️

[storm flume]

Hello, @noble robin!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[storm flume]

Please read this channel's pinned messages for further information, @kind forge:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[kind forge]

Thank you @night cloak

[night cloak]

When will zombie mode be released?

[pale falcon]

That’s already out, @night cloak.

[night cloak]

It’s already on pc

I mean where real people are the zombies or is it not possible?

[teal cradle]

@night cloakbro it has been like 2months since they released it

[night cloak]

The mobile version seems to be almost the same as the pc version so why can’t there be a zombie mode like there is on the pc version

@night cloak Because it isn't the PC version. There is a zombie mode on mobile, I think it's far better than the one on PC. The one on PC is still experimental.

But it’s not AS good, the zombies in the mobile version don’t try to punch out tires or anything
And I know it’s not the PC version, I said “almost the same” because there’s a lot of things the PC version has that mobile has too

And I also didn’t know zombie mode was experimental on pc

I just thought it was a fully released thing

If you notice, on PC zombie version, people tend to play together most of the times. Like 50 people at a same place. It gives lag to medium graphics card like GTX 960 or below. There's no way a mobile game can keep the performance, especially not in 2019. @night cloak

Well, Apex is coming to mobile, won’t that need more power to be able to play that than if there were around 100 people in an area

@night cloak Let's see what they do. Once there's competition, developers will sure push the limits. But can' say anything, not now.

Alright, thanks for the answers!

[eternal crystal]

Np

[lean jolt]

getting "server authentication error again and again" even internet is fine

[cosmic gazelle]

Cannot view this crate

Elite crate of season 8

How to use it?the normal 10/10 crate has been opened already which we get every week,but it says view elite crate in week 8

[atomic coral]

@cosmic gazelle in week 8 you will get your crate for free, no misions needed. you do need to wait till week 8 tho

[cosmic gazelle]

I didn't get it for free..I was clicking on it but then I had to complete 10 rp mission

[high kettle]

How can I unban an account?

[glossy sable]

They don't deal with bans here... If you feel an account ban was unfair feel free to file a claim.

[high kettle]

@glossy sableI have already submitted, they answered once, but I was answered by either the bot or the person but the sample answer, later I wrote in support once again but they didn’t answer me

[glossy sable]

You have to be patient, you always get bots at first, you get humans after a few days.

[night cloak]

It’s after level 10 that you get more humans isn’t it?

[glossy sable]

You get humans with 2nd game

[junior solar]

Can we get banned if there is a hacker in our squad on PUBG mobile?

[glossy sable]

Only first game is bots

Yes, playing repeatedly with hackers is counted as cooperating. Be careful about who you play with.

[hybrid owl]

@junior solar yes you could get banned from playing with cheaters

[gritty lake]

Dear PUBG Mobile, and Administrators, Dear Discord Community!
My Account is linked with Facebook, and my Facebook has been disabled. I
spent money in game, but its unimportant. Please, is there something
solution? I look forward to your answers. (My name in the game: FckNgNoBody
| lvl 51) Welcome, Adam. By the way I have Weapon Master.

Someone can help me?

[night cloak]

@gritty lake You'll have to recover your account, there's no other way to access it.

[teal cradle]

@gritty lakerip if u dont recover it

[gritty lake]

I writed to PUBG in email, but just bots speak with me.

[glossy sable]

Their email is no longer supported, as I was told last time I've heard of it

[night cloak]

@gritty lake If you look into game, there's literally no way to login without an existing social media account.

[gritty lake]

I know, but Tencent can maybe switch my account to Google Play.

[night cloak]

@gritty lake They cannot. It something only you and Google can do. Tencent has no power on your google account.

[night cloak]

Come on guys ! Anti cheat in emulator is so weak

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

i sent that i think

[glossy sable]

Yes. Now you have to be patient, as investigations take a lot of time.

[night cloak]

Lol

it seems that they are doing soemthing :v

[mild fractal]

Can you ban this person mod

RadarHack,Wallhack And aimbot

[night cloak]

yea i met him too

they are using a bug in this appartements

[rigid arch]

Please subscribe

[storm flume]

Hello, @mild fractal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[rigid arch]

!play sad song

[night cloak]

@rigid arch Please use #481426158601371654 or #558482073355157520.

[finite cave]

What exactly is this?

[storm flume]

Please read this channel's pinned messages for further information, @finite cave:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[finite cave]

Cool

[warm osprey]

Hello, before the time I stop my account by a thief know but I was able to retrieve it but I was surprised when I found my account has been exposed to the know what to do so please reply (BAHA'A【CIV】)quickly my name in the game

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[warm osprey]

@storm flumeI have tried but will not benefit

[granite portal]

Stuck on loading screen when entering match

[warm osprey]

@storm flumeMy account has been blocked after being hacked by someone. what should I do? Help me

[main axle]

is there a fix for the landing delay bug??

i land but the parachute is still open and i can't move for like 5 seconds

i have a video but where can i upload it?

[half stream]

Live in Iran and restricted area error pops up. Any solutions?

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report, @main axle.

You’ll have to press the file claim option in the bottom corner of the account suspension dialog box, @warm osprey.

Try switching your network on the loading screen, @granite portal.

[warm osprey]

@pale falconI have tried but will not benefit😟

[pale falcon]

You’ll have to contact the customer service, @warm osprey.

[warm osprey]

@pale falconHow so

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

there is a mission that is to drive 5,000 meters with your companions, I do it and it tells me that I have not completed it, and my friend is the same, if you can help me @pale falcon

[mental tide]

Hello I have a question about jinxed achievement... pretty sure if you get thrash the achievement will increase mine been stuck on 25 for some reason and I’ve been opening lots of crates too the classic and premium one

[glossy sable]

You might have gotten a good item. It reset the count to 0, but it still shows where it stopped.

[cyan pasture]

Good morning

[proud oasis]

How do I complete this?

[glossy sable]

You need to land 200m away from the plane, 2 more times.

[proud oasis]

Ok so it should say “ plane path”

[glossy sable]

Yep.

[proud oasis]

Because it’s confusing when it says “parachute location “

[night cloak]

Cleanup mass spamming messages

[upper salmon]

Ive used alot if these guns but when i collect it, it says mission incomplete

Ive done everything it asked fo

Is it a Glitch ?

[quartz rover]

huh?

[main axle]

lol arabians everywhere 😂

[jagged fiber]

Help

[crisp yarrow]

I’m confused to why I still have to do the 10 mission requirement

I still have to do the missions in week 8.......I’m so confused

[whole spade]

@crisp yarrow week 8 is not yet arrived
You got week 8 mission coz you have purchased ez mission license

@crisp yarrow you dont have to complete week 8 mission requirement on next week.
Hope i have solved your query

[mossy mango]

Is there a level requirement to play on TDM mode? Because I'm kinda scared of getting a nub teammate

[whole spade]

@mossy mango Nope

[mossy mango]

Well that's shocking

[crisp yarrow]

Well when week 8 arrives I won’t have 10 missions to do because I am doing them now in week 7 so how are there going to be more in week 8 for me to by-pass as it does say .... skip the 10 mission requirement in week 8 and open the chest of the week directly. Maybe they need to word things better .

[whole spade]

@crisp yarrow you have to complete 10 mission to open elite chest which gives you 200rp points
In week 8 you dont have to complete a single mission to open elite chest you will get 200rp points when week 8 arrive that's what it means .

[crisp yarrow]

Funny .....not........ I’m doing week 8 ......after this there is no more......are they going to refresh week 8

[whole spade]

Lol maybe 😅

[crisp yarrow]

And I don’t have to complete the 10 missions as it says skip

[whole spade]

Beacause you have already completed week 8 mission in week 7 lol

[crisp yarrow]

It doesn’t say that

So after I finish week 8 now and get the elite chest ....your saying there is going to be another elite chest put in again to open in week 8

@whole spade please do tell how in week 8 I’m meant to skip the missions when I did them in week 7

I can’t skip something I have already done

[whole spade]

There is going to be another elite chest for week 8 which you will get for free

[crisp yarrow]

Yes and what about the missions that I need to skip

Are there going to be more missions in week 8

I don’t see how there are going to be two week 8’s.......if you don’t know then don’t answer

I dislike misinformation

[livid blaze]

Lol... U dont understand properly..

[crisp yarrow]

No I hear what he is saying ...but it makes no sense

[night cloak]

@crisp yarrow if you bought EZ mission licence then you need not to complete 10 missions to open the RP chest. You can directly open it once week 8 starts

[livid blaze]

In first week u got only one elite chest for week 1 and week 2 so u total got 7 elite chest.. now u will get 8th elite chest for free

Now understood?

[crisp yarrow]

You need to use English better google ....now I might have a better understanding.......

You understand

Not now understood ? Wt

[livid blaze]

Tell how many elite chest u had opened till the date?

7 or 8?

[crisp yarrow]

Thank you for your help @night cloak much appreciated

[night cloak]

With EZ licence PUBG removed requirement of completing 10 missions because probably you would complete Week 8 missions already before week 8 begins. Then you won't have any weekly mission except daily ones. In this way to open last RP chest PUBG removed that 10 missions requirement for them who bought EZ licence. @crisp yarrow

[livid blaze]

@crisp yarrow Now u can move to #chat or #pubg-mobile