questions

[pearl rapids]

A quick question, can you get banned in pubgm if you use vpn?

[storm flume]

Please read this channel's pinned messages for further information, @pearl rapids:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[blazing saddle]

@graceful forge make sure your wifi network is stable, else contact your internet service provider if you are facing network issues outside the game too.

[graceful forge]

@blazing saddle not facing this outside the game. And it is happening to many players that I know. So it can't be my Wifi issue.

@night cloak tried that too.

[night cloak]

Well, there's nothing else you could really do.

[quaint robin]

i need help

why ping is so high from yesterday??

plss fix server lag problen

[soft forum]

@pale falcon I were muted for 5 days .where is she how is she

[night cloak]

An unstable Internet connection combined with unstable servers, @quaint robin.

[soft forum]

Is she is fine

[quaint robin]

@night cloak how much time to fix this problem

[tidal mist]

@quaint robin it depends on your connection

[topaz raptor]

Why I Can’t getting Rewards ??

@umbral river

👆🏻👆🏻👆🏻👆🏻

[umbral river]

wait for mods to reply

[tidal mist]

Contact customer support ingame

[umbral river]

or try clearing cache

[topaz raptor]

I Think it say you can get rewards on jul 26

[tidal mist]

Nah his account didn't get synced with servers he needs to ask customer support to fix it

[teal cradle]

@tidal mistnice name😂

[tidal mist]

:)

[quaint robin]

@tidal mist my connection is so gud bro

[topaz raptor]

@tidal mist what i do now ???

[umbral river]

@topaz raptor as he said report to ingame customer support

[topaz raptor]

Ok thx

[tardy grove]

Hi

how to leave a crew

[inland plaza]

@tardy grove. Tap crew.. There will be leave option

[topaz raptor]

@umbral river i can’t find it ?? i’m ios user

@tidal mist

[umbral river]

@topaz raptor go to in game setting you will find it at the bottom

[topaz raptor]

which ?? @umbral river

@tidal mist

[umbral river]

contact us

[lean mirage]

My fb acc was hackt so was my pubg acc can I transfer that acc to twitter

It want let me reset my password

[night cloak]

You can not, unfortunately.

[lean mirage]

Can I link the twitter

Says I can

[night cloak]

And where do you see this?

[lean mirage]

Basic settings

Do have acess to ban my acc so he can’t use it

[night cloak]

I don't see how you will be able to link your twitter to that account now that your Facebook account is terminated.

[lean mirage]

Sad to say it

Well it lets me sign in

He’s just changed everything kicks me outta my clan

[umbral river]

@lean mirage i don't know about twitter but my fb and WeChat account are connected to same pubgm account

[lean mirage]

We chat ok that works imma download thx bro

[umbral river]

hope it'll work

[lean mirage]

Me too cause I spent more than $100 on this acc

Well whoever this dude is we’ll get a visit soon he hackt my Apple ID as well that’s full of money

[torpid storm]

@lean mirage connect for play games. It is good.

[lean mirage]

Can I still have my acc

[torpid storm]

I don't know.

[night cloak]

You should do.

[lean mirage]

Well the guy is going to jail anyway

That’s $400 worth of money on my Apple ID

[night cloak]

You could just link with a much simpler platform like Twitter.

[lean mirage]

Well the pubg fb group I think is the prob

[night cloak]

Pubg fb group?

[lean mirage]

They share a lot of stuff there

They acess my email that’s link to my Apple ID

So they going bye bye 😂😂 they stupid

[night cloak]

Uh, alright.

Remember to follow up with Facebook's customer care to terminate access to your Facebook account.

[lean mirage]

So can y’all help with the update cause I think it might log me off if I update it ? Would it

[night cloak]

What update?

[lean mirage]

Season. 8

[night cloak]

It will not.

[lean mirage]

Oh ok

Well imma contact fb devs atleast try 2

[night cloak]

Good luck.

[lean mirage]

I gotta make a new Apple ID fml

Who is the real devs ?

[night cloak]

Pardon?

[lean mirage]

Maybe I can contact them I need em to maybe MAYBE suspend my. Acc maybe he thinks it’s banned never log in

[marsh trail]

We can use Flashdog tool to play Pubg mobile

[lean mirage]

Th is that

[marsh trail]

Yes

[lean mirage]

?

[night cloak]

There are no "real devs" in this server.

[marsh trail]

I want to ask that we can use flashdog app to play pubg we will get ban or not

[night cloak]

There is a risk, yes, @marsh trail.

[lean mirage]

Yes

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[lean mirage]

That’s what I’m afraid of he uses my acc will it get banned if I can’t don nothing about it

Do

[night cloak]

Just contact Facebook's customer care and terminate access on that account.

It's as simple as that.

[lean mirage]

Bro it’s on a diff email and I don’t use it anymore IDK the pass

[night cloak]

You're on your own for that.

Your account is your responsibility.

[marsh trail]

But if we want to play pubg in high graphics then what to do

We can't use gfx tool also

[lean mirage]

Done I gotta wait 30 days fml

[umbral river]

get an ipad

[night cloak]

Get a better device, @marsh trail. That's about it.

[marsh trail]

I don't have money to buy anything

No device no ipad

[umbral river]

then you have to settle at low

[blazing saddle]

do not spam here. feel free to use #chat @marsh trail

[lean mirage]

What if didnt wake up for acc to be hack buddy

[fierce comet]

My ACC was inactive for a week
And still I haven't got any return mission

[lean mirage]

My responsibility ?

It’s fb fault

[night cloak]

It takes longer than a week, @fierce comet.

[fierce comet]

How many days?

[lean mirage]

They have to many hackers do something about it

Y did that dude post a thing of him useing mod menu

Ona rooted device are u dumb

[night cloak]

I do not know, @fierce comet. It's definitely longer than a week. Many users have tried logging in after a week but the rewards do not appear.

[quaint karma]

Hi

[night cloak]

How may we be of assistance?

[quaint karma]

If i use gfx tool
Is it possible that my id will be ban

[night cloak]

Yes, it is.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[quaint karma]

And what what about my own phone samsung game tuner

Tht app just give me boost i think 60fps

But in the game nothing changed
Like gfx tool

Where ultra and extreme mood shows after the se of that app

[night cloak]

It is not allowed.

[quaint karma]

Why

If it is not allowed then give us a ultra extreme mood in our phone and also
A server in pakistan

[hot haven]

My account was banned for a week. I filed claim and it got updated to 26-06. Now again it is showing for a week. Which support do i contact now for the rectification?

[quaint karma]

Like india

Build a servwe in pakistan also

Otherwise we have to uninstall the game

And i asure you if we decide that
It will be happan

[night cloak]

It is true that it doesn't mention anything about altering any sort of files. However, we don't recommend using it.

[storm flume]

Hello, @broken torrent!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

Contact customer service in-game, @hot haven.

[hot haven]

Not opening for me at the moment

[marsh trail]

When we will get Hd graphic settings in every mobile

[umbral river]

it depends upon device gpu

not every device can handle it

[night cloak]

Tap the file claim option, @hot haven.

[hot haven]

Yes i did. I got the correction applied but now when i log-in it again shows me the date till 03-Jul

can i share the screenshot here?

[night cloak]

You'll have to wait out the ban.

You could try contacting customer service again.

[quaint karma]

@night cloak answer other also

[night cloak]

I beg your pardon?

[quaint karma]

If they are here
You have to ans otherwise shutdown this channel

[hot haven]

I understand but my problem is I contacted support, they fixed the date to today and now it has again reverted to 03-Jul

[night cloak]

What are you talking about? Lol.

[umbral river]

@quaint karma he's not a developer .he do not have the answer

[hot haven]

There was an error that they accepted and made the correction. So why the revert back?

[night cloak]

There's nothing we can do about it here, @hot haven. For further enquiries, please contact customer service in-game.

[quaint karma]

Then why you open this channel

[hot haven]

Which i am unable to do.

[umbral river]

@night cloak he's asking for Pakistani server

[night cloak]

Who is?

[hot haven]

I mean i cannot contact support so I am checking up on discord.

[umbral river]

@night cloak he is @quaint karma

[hot haven]

If i could i would not be here

[quaint karma]

If you have to run this then you have to provide a devolper also

[night cloak]

There is no official Pakistani server. All the community servers are listed in #481199117381533716, @quaint karma.

[quaint karma]

@night cloak i m demanding for the server

[night cloak]

There isn't one.

[umbral river]

[quaint karma]

Notasking for server list

[night cloak]

If that's all, please move to #chat. Thank you.

You can suggest ideas through customer service in-game.

[quaint karma]

Your game sucks becoz of ping and graphic

Even i m using s7edge

[snow light]

Help

[night cloak]

That's based on your device and Internet.

How may we be of assistance, @snow light?

[umbral river]

@quaint karma you are free to play other games

[snow light]

When i land ifall up and down and kill by high location

Any solution

[marsh trail]

Same here

[night cloak]

Depends on where you land and your ping, @snow light.

[marsh trail]

I get kill in sanhok ruins

[night cloak]

If your ping is extremely unstable, your parachute will end early, resulting in fall damage.

[snow light]

Ping 100 land top of buildings like school and apartment

[night cloak]

There are also some parachuting bugs that contribute to that.

[snow light]

I land in ground floor

[tribal prism]

Yo, how can you leave a crew from the crew challenge without crew's leader consent?
We got a team, but the crew leader is a complete moron and won't let us go.

[night cloak]

You can try contacting customer service, @tribal prism.

[snow light]

Can i play pubg mobile on phoenix os

[tribal prism]

@night cloak It should work, right?

Or it's just a theory

[night cloak]

Phoenix OS isn't really an emulator but an entire android operating system running on your PC. It's not official so it's not really recommended as the sensitive anti cheat of the game might get you banned, @snow light.

Just a theory, I suppose, @tribal prism.

[snow light]

But tencent login error what i do

[night cloak]

With enough persistence, you may actually get into contact with actual humans.

[glossy sable]

@tribal prism You can leave a crew without the leader's consent, just use the "leave" button 😃
If your leader doesn't want to do the Crew Challenge but all others of you want, just leave and make a new crew 😇

[snow light]

Login error in tencent emulator

[tribal prism]

@glossy sable It says the crew is locked

[snow light]

So i use phoenix

[storm flume]

Hello, @snow light!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[tribal prism]

So yeah, we can't simply leave the crew because it's apparently "locked" by the leader. So we are basically hostages in it, lol.

[glossy sable]

Whaaat?? I didn't know about this feature, sorry 😅
I left my first crew to a new one for the Crew Challenge, that's why I said it should work 😶
Kindly ask him to let you go, I guess? 😅

[tribal prism]

Nope, we kicked him out of the clan for being a really toxic and bad player, so now he just registered the crew with our members, and we can't leave it unless he will consent on it, which he obv won't.

[night cloak]

Discuss this in #pubg-mobile if you don't mind.

[tribal prism]

I am still looking for support, maybe someone else here had the same issue. @night cloak

[night cloak]

I don't think I've seen a similar report here besides you, @tribal prism.

[shut radish]

Where to say what I wanna say about what they should fix for pubg

[storm flume]

Hello, @shut radish!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

Instinct, @junior solar.

[night cloak]

@night cloak hey

Hello.

Is there any way to move or remove the scoreboard in tdm?

[shut radish]

Fix custom rooms
Make spectate spots for tdm
Don’t make buying custom room harder
Content creators are struggling
Your killing the community lets us grow not die

[night cloak]

There is not, @night cloak.

My firebutton is on it and i keep missing all my shots,flicks ruined or i just peek not to shoot,feels so dumb😩😩

You can suggest ideas through customer service, @shut radish.

I randomly open the scoreboard in climax

[shut radish]

Where can I do that ?.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

@shut radish the button right next to the log out one

One more thing

Is rewriting some of the game codes illegal?

Yes.

👍

I am clan co-leader. I was changing clan insignia to level 7 and now I am unable to see any t-shirt in clan shop. How to get it back?

[shut radish]

Custom service is useless wont answer what I want

[blazing saddle]

@shut radish you can email them, the email is in the app description in the play store :)

[eternal arrow]

Any Mod Or Admin Here??

[night cloak]

How may we be of assistance?

[eternal arrow]

@night cloak Our Clan Leader Is Offline From Many Months....Hand The Leadership To Other Guy

[night cloak]

Try contacting customer service for that, @eternal arrow.

[eternal arrow]

Where I Can Find It?? @night cloak

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[eternal arrow]

Coz the clan is soo good lvl 8 but its ruined now @eternal arrow

[night cloak]

I am can co-leader. I was changing clan insignia to level 7 and now I am unable to see any t-shirt in clan shop. How to get it back? @night cloak

Give it some time to update, @night cloak.

It should come back within a week.

@night cloak okay. Thanks

Also how many days I will need to be offline to get Returner Missions @night cloak

Over a week, @night cloak.

Okay. Thanks again. @night cloak 👍

No worries.

WTF! I'm continuously matching with hackers! Hacker in random matching! What should I do?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

Can i use flashdog ?

Someone please tell me

No, @night cloak.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

@night cloaki just want to reduce the lag.... nothing else

Please read the above-mentioned message.

@night cloak generally you cannot. But, technically you can. Use it on your own risk. Here's how you can...

Force close PUBGM
Turn off wifi or Data
Open FlashDog
Apply the changes
Close PUBGM as soon as it flashdog open it.
Then uninstall flashdog.
And open PUBG again
That's how I'm using it.

#use it on your own risk.

Will the changes remain ?

@night cloak Yes. But if you change anything in graphics option on the game, it will reset everything to default.

Is it safe ?

It is not.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Read the message please.

@night cloak still, it's risky

Ok

Then i have to play it with lag 😞
Is there any other way to reduce lag ?

It's still risky....... I don't want to rush my account

Sorry risk

[lucid spoke]

The lag is evryones problem....u just either change device(if u can afford) ...or u can like make space in ur ram to give it more sapec for its performance (this maybe work....but mostly dont).....orrr u have to play with permanent lag like me @night cloak

[hidden schooner]

I want to ask that if I use nubia Red magic 3 physical button for gaming 
that is built in feature of that mobile using the internal software of 
phone.... will I get ban??

[lucid spoke]

I think it will be fine because its in built in phone

[pale falcon]

We strongly don’t recommend it, @hidden schooner.

[lucid spoke]

@pale falcon so its still considered as a cheat

[pearl rapids]

It doesn't modify game files, so it can't get you banned. Those trigger software works on overlay of any app

[lucid spoke]

@pearl rapidsyah exactly...it should not be a problem

[hidden schooner]

😐

[lucid spoke]

But its in built so if game can detacts it...game wull take ut as a chat a d ban ya

[hidden schooner]

Ok

[pearl rapids]

Well phone company usually do ask game developers if their implementation of any new feature is alright with them because they are marketing it as a "gaming phone" and they won't want users getting banned and not using their phone since pubg is one of the mainstream mobile game as of now

[lucid spoke]

Yah thts correct too...

[plain scarab]

Ayee! Is there any problem with pubgm servers? Cz my mate got banned for no reason' [legit player]

[pale falcon]

Your account would’ve been suspended due to violating the terms of service, @plain scarab. This would’ve been discovered during a manual investigation, or as an automatic precautionary measure.

Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken.

[muted bone]

Omg this is not right

[plain scarab]

Any possibilities of other causes?

[muted bone]

Do u remember I asked ur help for my Sharpshooter achievement some hours ago? @pale falcon

[pale falcon]

How may I be of assistance, @muted bone?

I do remember.

[muted bone]

It's happening again THIS TIME KILLED REAL PLAYERS

I have repaired the game 3 times

With all maps and everything but still no good

[pale falcon]

Further inquiries in this regard can be redirected to the customer service, @muted bone.

[plain scarab]

@pale falcon can you please help me out with this? Where can i complain '🙏

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[muted bone]

@pale falcon I did but its just a bot it always says to restart or repair the game

Isn't there any way of talking to a real person and one who could help me??

[pale falcon]

The customer service is the only way.

[muted bone]

I was supposed to get the Deadeye and The OverAchiever today this is just sad that they won't complete my mission or help.

Is there a pubg mod in this server? @pale falcon

[pale falcon]

All account suspensions are justified. This means all accounts are suspended with proper reasoning. There isn’t any way to retrieve access to suspended accounts, you’ll have to wait until the punishment automatically ends, @plain scarab.

There isn’t, @muted bone. You’ll have to do what I said.

[muted bone]

@pale falcon Contact customer service? Alright I'll try one more time,anyways thanks for the help dude.

[exotic bluff]

If I give my account to my friend in usa who bought me a uaz skin, is that punishable?

If that item isnt available in my region then ^^

[pale falcon]

I’m pretty sure that could be punishable, @exotic bluff.

You’re cheating to get items from other regions.

[sick iron]

Damn.. . Y'all moderators, administrators, and contributors deal with this everyday every minute. .. I feel bad.. .

[pale falcon]

We’re good, @sick iron.

[exotic bluff]

Okay, clears my doubt before that happened! What about RP btw?

[sick iron]

@pale falcon I mean it's there is no break at all

[modest robin]

@pale falcon

[pale falcon]

How may I be of assistance, @modest robin?

[modest robin]

Yeah

Hi

[exotic bluff]

@pale falcon Any idea how long the ban would be if my friend did that?

[pale falcon]

You shouldn’t be risking it, @exotic bluff.

The ban would be intended to last or remain unchanged indefinitely.

[unkempt current]

Oof that’s bad :0

[exotic bluff]

Not me, my friend did that for our clan member and want to know how long will he be suspended for

[pale falcon]

I’m not sure, @exotic bluff. You’ll have to wait and see.

[exotic bluff]

Umm

Youtubers are exploiting it...

[pale falcon]

They’ll be punished as well.

[exotic bluff]

One of them is Sevou

Clear exploit and many have followed thru

[teal cradle]

@pale falcon yeah sevou did that too i was really shocked and there are tons of players if not all are doing that

he used vpn

[umbral river]

you can use vpn but there's chance game can detect it as a third-party app and ban you @teal cradle

[pale falcon]

It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.

[blazing saddle]

@exotic bluff If you use VPN services or trade accounts with someone from a different region, the game itself might detect abnormalities with the location and might give an auto ban on account of using a traded/sold account which goes against the ToS. You arent intentionally breaking the ToS but it might get detected in a way which may put your account at risk

[pale falcon]

You can’t use it, @umbral river.

[teal cradle]

@blazing saddleoh ok

thank u all anyways

[umbral river]

@pale falcon well i tried in my temp account and it's not banned yet

[teal cradle]

it has been 2 days since i used the vpn for like 1min and disconnected i didnt know that it was risky i hope they dont ban mine is there still a possibility of getting banned till now?

[exotic bluff]

@blazing saddle If thats the case then ive seen many players with the free skins following youtubers and none of their skins got reverted

[umbral river]

and there are many of my friends used vpn for summer challenge they aren't banned either

[exotic bluff]

Ill contact customer service and notify them of this

[storm flume]

Please read this channel's pinned messages for further information, @umbral river:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[umbral river]

i know it's not recommended but people still use it.. and there are many youtubers encouraging them

fore Thier views ofc

[pale falcon]

You should ignore those, @umbral river.

[exotic bluff]

@umbral river We must contact customer service as that is misleading innocent players to do something which isn't allowed assuming its allowed as their fav ytber uploaded it..

[blazing saddle]

@exotic bluff re read my message, i clearly said it puts the account at risk of getting banned. i never said a word about skins getting reverted and they dont get reverted.

[umbral river]

yeah i will

[exotic bluff]

@blazing saddle Understood!

[blazing saddle]

@exotic bluff i hope i was able to answer your queries, hope you have a good day 😄

[umbral river]

i think if using vpn is not valid than pubg should be clear about it

[exotic bluff]

Yeah, you too bro! Good dayy!

[broken roost]

why does no cone play pcccccc

[glossy sable]

Wrong server?

[dense ridge]

@broken roost join pubg pc/console server

[broken roost]

im talking bout emulator

[glossy sable]

You don't have the emulator channels unlocked!

[blazing saddle]

@broken roost please go to #504819353049628683 and get the emulator role :)

[glossy sable]

Go to #504819353049628683, and react E
You will have the emulator channels unlocked :)

[upbeat token]

Why is all the servers slow , lag again and freezing , really it’s getting me to a point where I want to stop playing , I lost 200+ points just of this crap , how are you going to give me that points back

[bold siren]

It’s your internet connection, @upbeat token. Most likely.

[solemn granite]

اريد حل مشكلتي

[storm flume]

Please do not use any other language aside from English in this channel, @solemn granite. Refer to #482111832669159445 for language channels.

[agile bramble]

@night cloak my account still error sir, i dunno why but solo and duo mode is normal, when i try to push then everymatch my tier points updated. 😓

[prime yoke]

My account was blocked for 2 days Why this now?

[flint garnet]

@prime yoke isn’t there a reason?

[night cloak]

is there any support in pubgm

[wispy matrix]

@night cloak what do you need help with?

[night cloak]

Hi

[junior solar]

what happened if i use 2 account in emulator. is there any policy for this or its good

@wispy matrix

[glossy sable]

There shouldn't be any issue, also please ask your emulator issues in #emulator-support.

I see you don't have the emulator role, go to #504819353049628683 and react E to get access to emulator channels.

[wispy matrix]

Yea its fine as long as you dont switch platforms.

[junior solar]

@wispy matrix switch Platforms means emulator to mobile

[wispy matrix]

Yea, dont do that suddenly after or during playing game on one platform.

[junior solar]

Ok Thanks bro @wispy matrix

[wispy matrix]

No problemo.

@glossy sable can you help him out please? I redirected him here as i have little to no knowledge about in game issues. Thanks.

[glossy sable]

@wispy matrix Sure 👍

[wispy matrix]

Appreciate it

[azure stream]

Get added silver market please

[glossy sable]

@hollow cradle Don't go to DMs please. Talk here. Plus I'm not staff, so here they can correct me if needed.

First things first, can you explain what's your issue? I'm not sure to have understood it.

[night cloak]

Explain the stuff regarding data change message in game

Has your data been changed @hollow cradle

It's not advisable

Same problem with another guy I talked about today

@lime juniper can you explain me about the stuff regarding data change clearly?

[agile bramble]

same

[glossy sable]

Try repairing/reinstalling it, it's a thing you can do first.

[agile bramble]

clear data, clear cache & reinstall pubg

still error

[blissful leaf]

DEVS These days after the new update i suck at this game and i didn't knew why but today i realised why you have done something with your servers like the most players when you are attacking face to face they are not even aiming at you but they actually hit you PLS FIX THIS

[storm flume]

Hello, @blissful leaf!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[tranquil seal]

It's called hip fire isn't it

[night cloak]

@pale falcon well they have the problem regarding data has messed there points in server rankings

[pale falcon]

Further inquiries in this regard can be redirected to the customer service.

[agile bramble]

i already chat customer service in game, but no solution

[void pine]

Same

[pale falcon]

I’m sorry, we can’t do anything about it.

[void pine]

Customer service is a joke

[night cloak]

It's not only 1 or 2 with this problem, customer service is slow ik
But have patience

[pale falcon]

The response time can vary between some hours up to a few days, depending on the number of support requests.

If you’re not contacted within a reasonable timespan, you can send them a reminder.

The administrators of this server don’t deal with that department.

You’ll have to remain patient while you wait for a response.

[night cloak]

Basically the problem is that, they got there data change using the VPN
Which is already not advisable, so you must be thankful your account is not banned like others

[pale falcon]

Yes, it’s not recommended and we lack additional public information on the matter.

[storm flume]

Please read this channel's pinned messages for further information, @hollow cradle:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

VPN and GFX are new third parties which are enlisted in the game for exploiting the rules.

[agile bramble]

to the point.
so the answer to the question we asked is whether this problem can be fixed later or can't be fixed at all?

[glossy sable]

Well, she said they don't know... Staff here do not have direct contact with devs.

And it's better to say nothing than something based on assumptions, that might be wrong...

[bold siren]

Remember that we are just volunteers in here, @agile bramble. And we always try our best to give advices, solutions or explanations. Also, we do not have any direct contacts with any of the Developer team.

[night cloak]

Well I have a contact with Tencent ocho but I'm not sure he's gonna take care of these things

[glossy sable]

"I have contact with Tencent Ocho"

And he's Community team, not Developer.

[night cloak]

@glossy sable he can contact with the developer team I guess or he isn't capable of?

[glossy sable]

He does sometimes, like last time
I don't even think he has direct contact, like, they're the only staff here that directly work for Tencent, but I don't think he has direct contact with devs...

He oversees what's happening in the community, but that's all I think 😶

[night cloak]

He's the only community team members I ever talked with

[bold siren]

Avoid having discussions in here.

[glossy sable]

Same for everyone I think
Yeah go to #chat or #pubg-mobile @night cloak

[hidden gorge]

can anyone strike youtube channels who are selling hacks ?

[earnest briar]

Holaa

[wispy matrix]

@hidden gorge report them in youtube itself.

[elfin finch]

Hey why NA America server have such high ping

Since yesterday I have 400 up to 900 ping and I can’t even play

Normally I will play on 80 ping

And is not my internet I checked it and is fine in other games

Any suggestions?

[rain pike]

Microphone on headsets have stopped working since last major update. Bluetooth, wired, doesn’t matter which kind. It is trying to force on-board mic. Have reinstalled game, wiped phone but the issue still continues. iOS software ver. 12.3.1 - Phone Model:NN9H2LL/A. What is odd. If I use Discord voice chat and set it to headset mic and then open PUBG, it then works fine.

[hexed herald]

What just happened? I was in the middle of a game and i was sent to login screen with these message.
What does this even mean?

[elfin finch]

Please I have high ping in all severs SINCE YESTERDAY

[lament void]

@hexed herald @hexed herald using hacks or plugins?

I have a strange problem, whenever ai'm aiming a player via scooe the player disappears for a second or two.

[hexed herald]

Lmao no

[lament void]

When without scope whenever I try to shoot someone on the move the guy flashes by from one point to another without any movement itself.

[hexed herald]

I just switched from my accounts

[lament void]

Your account's suspended for some weird reason. Strange.

[round ridge]

Can someone help me with a problem

[supple wasp]

@round ridge can you describe your problem?

[round ridge]

Error with data client

I just wanna know how I can change client or fix the client

[supple wasp]

just clear your game cache and restart your game

[round ridge]

Will that delete my account?

[supple wasp]

@round ridge no

[round ridge]

Ok thanks i will see if that works

[supple wasp]

don't press clear data
just clear cache @round ridge

[round ridge]

Ok @supple wasp

[supple wasp]

[honest marsh]

this 14 letters?

[blazing saddle]

@round ridge @hexed herald data error with client issue is a network problem , do not worry it does not mean your account has been banned. This issue occurs when the client does not recognize the network or the ip address has changed. Please fix your network or switch to another network and wait for the cooldown period. I hope I have answered your queries, have a nice day 😄

[glossy sable]

Special characters count as 2

[supple wasp]

so long paragraph

[honest marsh]

RIP

[cosmic gazelle]

Getting stucked at loading screen again n again..

[supple wasp]

@honest marsh just replace space bar with special character in middle then it will work

[honest marsh]

i have the ū

[blazing saddle]

Loading screen issues are directly related to unstable or weak network, try switching your network to a stable connection and you shouldn't face any problems.
In very rare cases it may happen due to server overload and the solution might be waiting out but this is very unlikely. @cosmic gazelle
Additionally, if you arent facing any network issues and problem persists, try clicking the repair client button at the login screen. If this does not fix contact the in game support system and follow the instructions.

[round ridge]

@supple wasp will deleting app and reinstalling work?

[supple wasp]

@round ridge yaa but remember you will have to redownload map and reset controls again

[round ridge]

That’s fine i just want to get rid of this annoying client stuff

[willow dune]

or you could take backup of the data

[supple wasp]

@round ridge can you send ss?

[blazing saddle]

@round ridge please refer to my previous message

[round ridge]

Umm one sec

@supple wasp

[blazing saddle]

@round ridge I have answered your query in the previous mssg. Please do not repeat the same questions again and again.
Feel free to use #chat or #pubg-mobile for further discussions.

[round ridge]

I know but this is the only problem I have and I need to figure out how to fux it. And I’ve tried your requested suggestions but non have worked

[blazing saddle]

It is a known issue, ur account isnt banned. It is directly related to your network. Have you tried switching to a better network? @round ridge

[round ridge]

Yes I have

[supple wasp]

bro but that's an old screenshot the cooldown timer is 24-6-19 and today is 27-6-19

your account has already been unlocked🤔

[round ridge]

Ik it is,

But it happens all the time, it happened earlier I just sent that so you could see what it says

[supple wasp]

yaa however try redownloading again @round ridge

[round ridge]

Ok I will, but it only happens in classic matches not in tourneys or rooms

But thank you for your help. @supple wasp

[supple wasp]

[blazing saddle]

Connection terminated due to data error

Reason for this issue may include :
▫️ The DNS server of your network connection has trouble connecting to the game's server.
▫️ Repeated and forced change of network while in-game or a change in client sided data, for example: device date and time.

Solution:

▫️ Go to device settings » System › Date and time › Turn on the options saying Automatic date & time and Automatic time zone.
This will make your device use network provided date and time and will fix your issues.

Facing issues even after changing time? Try switching to a better network or change the DNS server settings using the app DNS Changer from the Play Store.

For further information about changing DNS refer to faq 4.5 in #faq channel.

Please note: This solution is only for mobile users. For emulator related issues go to #emulator-support.

[visual flower]

Do i report cheaters here?

I found one that has differnt names than in the report section

[blazing saddle]

@visual flower please report cheaters using the ingame report button.

[visual flower]

It was like 1 month since i reported him but i saw him in match today and still cheating

Killed me wih s1897 without hearing and seeing

Also map didnt detect any shots

Do i post the screenshots?

He had name with chinese or japanese characters

But name in report section was crasher99

[blazing saddle]

There wont be anyone helping you here regarding hackers in game as we are just volunteers here.
To report hacks the only way is to use the ingame report system, if you have any screenshots or video evidence refer to the in game customer support system
For futher info feel free to check faq 6.1 in #481198147478224896

[visual flower]

Ok

[gaunt orbit]

A very pathetic anticheat system....it is crap!

[blazing saddle]

@gaunt orbit How may i assist you?

[gaunt orbit]

can you get the anticheat system to actually work ?

[night cloak]

@gaunt orbit Emulator?

[supple wasp]

he is just a player like you not a dev so take a break and calm down @gaunt orbit

[gaunt orbit]

does it matter?

[stray night]

no anticheat

[night cloak]

If you're emulator it does matter

[gaunt orbit]

that is complete and utter BS

tencent emulator or not

[night cloak]

It's easier to cheat on emulator but anticheat is actually bad, they are working on it.

It's not instantaneous but cheaters are getting banned everyday, @gaunt orbit.

Reports help speed up the process.

[gaunt orbit]

this I and a lot of players would like to actually see cause it sure as heck aint working on our end

and it does NOTHIGN for the loss of points because of lil sheets that cheat and ruins teh game even more

[blazing saddle]

@night cloak can you pin the error with client fix above? its a fix only for mobile users, i still have to test the emulator fix

[night cloak]

We understand your frustration, but complaining about it here isn't going to solve anything.

[gaunt orbit]

well PUBG CS is doing nothing and this is the only publicly accessible PUBG board 😉

[unkempt dune]

Can y'all get rid of all the clutter and pop ups within the game it is so annoying

What is pubg cs @gaunt orbit

[night cloak]

I'll think about it, @blazing saddle.

If you want to rant about it, go to #pubg-mobile. Keep it civil please.

[radiant swallow]

🤘 #GG

[night cloak]

Like I've said, move to #pubg-mobile.

Last warning.

[gaunt orbit]

I am peeing in my pants :p Now is this support for PUBG or not?

[night cloak]

Yes, it is.

[gaunt orbit]

where is the support for players who are being screwed by the game?

[night cloak]

I've already answered you.

What else do you want to know?

[gaunt orbit]

not worth the breath

[night cloak]

Then move. Smh.

[gaunt orbit]

lmao...typical CS

[night cloak]

We can't help you if your mouth doesn't want to open.

[blazing saddle]

@gaunt orbit we are not customer support, the people helping out in support channels are volunteers and do not work for pubg mobile. I hope you understand.

[gaunt orbit]

understood..

[round ridge]

Welp thank y’all for the help but my game still has problems with data client

[blazing saddle]

@round ridge check if your data and time are on automatic.. i tested this out on another android device and seemed to work.. can you try it out?

[round ridge]

Ok

[night cloak]

Make sure adblockers are turned off.

[round ridge]

My data and time are not on automatic

What is adblockers?

[night cloak]

A software to block ads.

[round ridge]

I know it’s not my network

[blazing saddle]

@round ridge turn them to automatic (use network provided date and time)

then restart the game

[round ridge]

Ok

I know I’ve posted this already but this is what it says

[night cloak]

Have you tried reinstalling the game?

[round ridge]

I have deleted the app and redownloaded it already cleared my data and repaired the game idk

[night cloak]

Wait out the ban. If it occurs again after that, please contact customer service.

[round ridge]

I already have but ok thanks I will see

[night cloak]

@round ridge happened to me while streaming

[round ridge]

Did it

[night cloak]

It's only like 10 minutes so you don't need to worry about it

[round ridge]

I’m still waiting it out

Did it stop for you after u waited?

@night cloak

[jagged linden]

my rank does not show in headshots kills

[fervent totem]

@jagged linden try reinstalling pubgm

[blazing saddle]

@fervent totem 👀 what?

[fervent totem]

@blazing saddle nvm

[jagged linden]

@fervent totem i tried it but not work

[fervent totem]

Ok they will work on a fix soon hopefully

[blazing saddle]

@jagged linden submit the bugs in #555492558428700682 channel. Refer to the pinned messages in that channel for further assistance on how to report bugs.

[winged oak]

I need help with recall mission

Where do u put your friends invitation code?

@blazing saddle

[blazing saddle]

@winged oak recall mission counts if you friend hasnt logged in for a week and clicks the link you send.

[winged oak]

So wait...We dont need to put any sort of code?

[blazing saddle]

if you click the link it will open the game directly and recall mission is counted

[glossy sable]

You can also tap the "recall" button to get an image with a code, they can type the code in game when they launched it.

[blazing saddle]

@winged oak ^

[winged oak]

Listen @blazing saddle ....when we click on invite...its gives us some options..but not for discord

[blissful spruce]

it possible to ban id if i use vpn to play classic match?

[winged oak]

So if we download nd send...and he clicks...does it count?

[blazing saddle]

@blissful spruce check pinned mssg

[winged oak]

@blissful spruce trynna be a ytuber

[blazing saddle]

@winged oak it will count as long as he is in your friend list and hasnt logged in for a week.

[blissful spruce]

@winged oak ?

[night cloak]

@winged oak

When your friends log in, this will pop up.

Do your region reflects on what deals you get and stuff?
Mine is currently erengel

[lucid spoke]

Erengle is region?

[night cloak]

No, they don't, @night cloak.

[blazing saddle]

@night cloak your network region determines what deals and events you get in game.

[glossy sable]

@lucid spoke He meant the flag on the profile I guess

[lucid spoke]

Yah ...thats waht i think

@night cloak your server will effact maybe

[night cloak]

No

[glossy sable]

@night cloak Only thing it changes are the regional leaderboards, based on flags.

[night cloak]

If you scroll all the way down to the bottom in basics, you'll see region/country

[glossy sable]

Oh, that

How do you even have Erangel in that??
Can you please send a screenshot?

[night cloak]

Maybe because i live in a country where the game isnt really available?
And i used a vpn to get it

[blazing saddle]

@glossy sable there is a erangel and miramar flag in game.

[glossy sable]

Mmmh perhaps?

[night cloak]

Lemme go ing to ss it

[glossy sable]

@blazing saddle I know, but read again, it's not the flag!
(Erangel flag is default how wouldn't I know 😅)

[lucid spoke]

Yaj got it so its based om wich flag do u choose...no it will not effact

[blazing saddle]

@glossy sable the flag usually determines the ingame region for the rankings.. 😄

[glossy sable]

@lucid spoke No, I got my country right even though I got Erangel flag

[blazing saddle]

@night cloak regarding vpn please refer to the pinned message in the channel. I dont want to see you again with the issue that your account got banned for no reason.

[glossy sable]

@blazing saddle I know that too, that's what I said...
But read again, he's not talking about flags he's talking about settings!

[blazing saddle]

@glossy sable yes it is the default region/flag when the game isnt actually avaliable in the region you are playing

[night cloak]

@blazing saddle was not talking about playing the game with a vpn or using it for anything relating to the game, used it for my app store

[glossy sable]

So you live in Erangel 😂
I guess your country isn't available in the list right?

[night cloak]

Most likely

Well
Pochinki is my city

[lucid spoke]

Ahhh i see

[blazing saddle]

@night cloak got it. About your original query regarding in app offers, it depends on the country where you live, you can see other offers from other regions using vpn but it is strictly not recommended to do that as it may lead to a ban

[night cloak]

Was just curious if the region the game assigned you to would determine the offers
Then again if you live in erengel
Wont you get all offers that available to all different regions?🤔

[glossy sable]

No need to worry about it, it's a new feature that rolled out with last update, most likely to prevent those "VPN tricks".

[night cloak]

I think you cant change it either
Used my other account with a vpn to try change the region
It just stayed at erengel

[blazing saddle]

@night cloak if your region is erangel i am not sure but most likely you will get in app offers of the nearest region

[night cloak]

Now i search

[glossy sable]

Of course Erangel is a fictional place 😅

[lucid spoke]

I think read in app offers care fuly maybe they did cleard out something .....most likely it shouldn't effact our in app offers

[glossy sable]

He meant nearest country where the game is available based on your location

[lucid spoke]

But yah nerwork region do effacts some offers

[night cloak]

I'm pretty sure they don't.

[lucid spoke]

Ive heard some guys saying that different servesr have different offers...so...idk.its true or not

[glossy sable]

Yeah, different events.

[night cloak]

That's the vpn tricks

Different countries with exclusive events region locked

We can discuss this in #pubg-mobile

[glossy sable]

Exactly.
And the Location setting was made to prevent those.

[night cloak]

Sorta triggered im from erengel now but i'll take it
More of a sanhok man my self

@round ridge yeah it stopped

[dusty tree]

My game is crashing once in everyb2-3 matches

What the hell is wrong with this game? Season 2 had more minor bugs than this!

[night cloak]

Make sure your storage isn't full.

Clear your phone's cache as well.

[atomic wagon]

Ok tdm not loading properly at first. Every game I miss the 1st kill because of this. Any suggestions how to solve this?

[blazing saddle]

@atomic wagon can you elaborate the issue?

[late nymph]

My pubg account banned for no reason.

[late nymph]

Why my pubg account was banned for no reason..

[blazing saddle]

@late nymph please refer to faq 2.9 in #481198147478224896
futher questions about your ban will result in you getting reported

@night cloak if you wish to report hackers do it via the ingame report option. If you have info like pictures or video evidence kindly contact the ingame customer support.

[night cloak]

how

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

ok

this player also use hacking

[iron meteor]

The new hud thing where u can change fpp and tpp huds is so stupid, now I have to try to make my fpp hud look like my tpp hud. Why did pubg have to add that option. It was way easier before. U could get used to huds better because they both were the same hud. Now it gonna be hard because u have to make them identical (for people who don’t wanna change hud for tpp and fpp).

[blazing saddle]

@iron meteor you can just screenshot the hud and set it up manually. I think they made different hud because people may have different setups for tpp and fpp games.

[iron meteor]

It isn’t gonna be the same because it is very hard to make it identical.

[atomic wagon]

@blazing saddle see this it keep stuck like this and then load, everygame it happens

Match starts but my game appear like this, I can't move not pickup any gun

[blazing saddle]

@atomic wagon it is a known issue, kindly submit it in #555492558428700682 . Refer to the pinned mssg in that channel for further assistance. Thank you for reporting, I hope the dev team will fix this soon.

[atomic wagon]

@blazing saddle ok thanks

[blazing saddle]

@atomic wagon also try switching to a better network to reduce the problems

[wet estuary]

@blazing saddle that you for helping my boy @round ridge out :)

[blazing saddle]

@wet estuary no problem, happy to help :)

[atomic wagon]

10mbps up/down how much better do you need for this game? @blazing saddle

[blazing saddle]

@atomic wagon 😄 i face the same issue with a really good connection. just submit it in bug reports

[atomic wagon]

Then I can upvote your report

[blazing saddle]

@atomic wagon just check the channel if anyone has reported it previously, if not feel free to submit your report 😄

[river sleet]

Bug?

[storm flume]

Hello, @river sleet!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[eternal arrow]

Any Admins Or Moderators Here?? I Need An Urgent Help

[night cloak]

How may we be of assistance?

[eternal arrow]

Recently 3 minutes ago my random teammates killed me

I want those 3 randon to get strict actions @night cloak

[night cloak]

You can report them for griefing, @eternal arrow.

[eternal arrow]

I Did It @night cloak But how will i know they got punishment???

[night cloak]

You will receive a mail regarding the report in game.

[eternal arrow]

And btw @night cloak what is punishment for them??

[lucid spoke]

Some time period of ban or merit cut

[night cloak]

First time offenders are let off with a warning.
Second time offenders have 20 merit deducted.
Third time offenders have 50 merit deducted.

So on and so forth.

[eternal arrow]

Btw how will pubg detect that the random players Have killed me??? @night cloak

[night cloak]

Logs, @eternal arrow.

[eternal arrow]

@night cloak They were not my friends They were random so do merit decrease for randoms too??

[night cloak]

They will have their merit decreased regardless of whether you're their friend or not.

Reports also help provide more information.

[eternal arrow]

Ohh I Wanted Those 3 Idiots To Get Banned.....M Very Frustrated...They Killed Me Bcoz They Wanted My M249 And AWM.... In exchange they said they would give m16a4 and kar98k @night cloak -_-

[night cloak]

Good luck.

[eternal arrow]

@night cloak thx for helping...you always help ne out :)

[spring barn]

Is it a lag glitch. Occured now cause from. 2 to 3 games i m getting worst fps and game is choppy

[night cloak]

No worries.

Reboot your device regularly, @spring barn.

Also make sure there are no background apps on.

It may also be your device's processor.

[eternal arrow]

@night cloak one last sir...what is the period time i will get a response about report ingame???

[night cloak]

It should be right after the match ends.

[spring barn]

Can screenrecorder makes game lag ??

[night cloak]

It should not.

[spring barn]

I m playin on mi note 4

[sudden stump]

Yes

[lucid spoke]

Hey @night cloak can u help this guy @sudden stump

Just write down your problem and

[slim bison]

Hi

[lucid spoke]

Snd ss if u have they will help when the are free ok

@slim bison any problem?

[slim bison]

No

[lucid spoke]

@slim bison than move to #chat please

[sudden stump]

Hey! In pubg there is an offer in Rs240 u will get akm+180 uc in India but in my game it is not showing but in my friends device showing please help me @night cloak

[slim bison]

Ok

[fast arch]

any1 know what happ to the godzilla's 12 days puzzle pieces??? after the 10th day.. the event disappeared on me...

[slim bloom]

@harsh anchor
Game officials began to apply absurd jobs
He punished innocent people for not cheating

[pale falcon]

Your account would’ve been suspended due to violating the terms of service, @slim bloom. This would’ve been discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into.

Please don’t tag the community team, @slim bloom.

[solar cloud]

My Avatar won't display guns no more in the MENU.. WHY?❌

[slim bloom]

@pale falcon How do I know what people use?

[pale falcon]

Try switching to another portable closet, @solar cloud.

[solar cloud]

@pale falcon I tried

[pale falcon]

Each user is responsible for all actions that are or were taken against their account, @slim bloom.

[night cloak]

It is probably only available to certain players, @sudden stump.

You probably missed 2 days, @fast arch.

[teal cradle]

can anyone tell how to see my fps during the game?

[sudden stump]

@night cloak why this

[night cloak]

There is not, @teal cradle.

[slim bloom]

@pale falcon Not guilty people deserve this punishment
Cheating users should be banned!
Not the innocent ones!

[pale falcon]

Further inquiries in this regard can be redirected to the customer service, @slim bloom.

[teal cradle]

@night cloakoh ok thank u

[solar cloud]

Look at this. My gun skins finish e applied but my avatar doesn't the hold the gun with the skin equipped

[slim bloom]

@pale falcon There are very useless authorized people in the Tencent Circus
Nobody responds and is not interested in any way

[pale falcon]

That’s your only option, @slim bloom.

[onyx cairn]

@solar cloud
Tap on Show Weapon above the skins.

[slim bloom]

@pale falcon I sent a message I got an auto reply
Facebook, Twitter and İnstagram I wanted help in places like nobody did not help

[onyx cairn]

@slim bloom
Please refer to #481198147478224896 3.14 and 6.1
This will be helpful!

[slim bloom]

??

[neon patio]

@slim bloom What are you on about?

[slim bloom]

@neon patio I'm dealing with injustice

I don't know people are cheating Innocent players can't pay for it!

[pale falcon]

You were banned for actively teaming up with cheaters.

[neon patio]

@slim bloom It's a little hard to believe you've been banned for "nothing" while your in a server that distributes cheats for PUBGM.

[slim bloom]

I dont use!

I would have been banned!

[neon patio]

Actually, your account is on hold (awaiting a ban).

[slim bloom]

I get ss to humiliate people there

YES I know. I did not use cheating!

[neon patio]

I don't need excuses. What you need support for, we cannot help with. Please exit the support channel.

[slim bloom]

This is a great injustice that you make
I didn't cheat!

[night cloak]

All bans issued are fair. There's no way around it. For further enquiries, please contact customer service in-game. We are unable to help you further.

[slim bloom]

Customer service auto responds
I'm telling you I didn't cheat.
Other people used it and I didn't know it!

[pale falcon]

All account suspensions are justified. This means all accounts are suspended with proper reasoning. There isn’t any way to retrieve access to suspended accounts, you’ll have to wait until the punishment automatically ends, @slim bloom.

You’ve been warned, please stop repeating yourself.

[sudden stump]

@night cloak why this happened to me

[slim bloom]

My labor was stolen!
I will never return to this game again!

[night cloak]

I do not know, @sudden stump.

[sudden stump]

Any solution

[night cloak]

We do not have much information on that.

[sudden stump]

Oh! No...

Than now how can i buy that offer?

For that I also repaired my game

But nothing happened

[night cloak]

Like I've said, I do not know.

[sudden stump]

Ok... Thanx

[sweet cairn]

Is there any trick to use the repair button

It loads too fast

[night cloak]

Log out of the game, @sweet cairn.

It will bring you to the login menu.

[sweet cairn]

How do i log out from game

[night cloak]

Go to the settings, @sweet cairn.

[sweet cairn]

Okay thanks

[marble rover]

Help

Help me plz

[night cloak]

How may we be of assistance, @marble rover?

[marble rover]

How can i revive someone my friend is dumieing

[night cloak]

By tapping on the revive button, what else?

[dusty heron]

This game is really fuxked up

They're banning innocent people

The most fuxked up game I ever played

I spent 20k above on pubgm

And I got BANNED for no reason

[blazing saddle]

Ok this time i think i need help.
I redeemed a Google credit for ₹500 and it shows my balance as 500.
I want to purchase the prime plus subscription which costs 370₹ as it is the first time purchase.
But whenever i want to buy via redeem code it says insufficient balance even though it has 500 which is more than sufficient.
What do i do?

[night cloak]

Maybe there's hidden tax idk

Or you using the wrong account to purchase it

Aren't you buying the subscription through Google Play, @blazing saddle?

Please contact customer service for that, @dusty heron.

How may we be of assistance?

[muted bone]

This has happened 4 times I completed the deadeye achievement in solo platinum 5

[dusty heron]

@night cloak I did

[muted bone]

But It doesn't complete

[night cloak]

You'll have to contact customer service regarding that, @muted bone.

[muted bone]

@night cloak I have contacted them like 4 5 times they say repair the gane I've done it 4 times with all maps and stuff It doesn't work

[night cloak]

Apologies, but there's nothing we can do about it here either.

[muted bone]

Oh okay

[blazing saddle]

@night cloak Yes, im buying it through Google play credit

I have more than enough balance but it keeps showing insufficient balance

@night cloak i am using the correct account and even if i include tax it wont be 50% of my purchase..

[night cloak]

Are you using the correct account to pay?

[blazing saddle]

yes it is the correct account, it also shows the balance

[night cloak]

Could you provide a screenshot?

I believe you need at least 850 to purchase it.

[dense ridge]

scam

[night cloak]

Or at least the amount equivalent to 2 months of subscription.

[dense ridge]

big scam

[merry sandal]

I think the same. You must have at least ₹850, out of which ₹390 will be deducted as it is the first month. I am guessing that's how Google Play's payments work.

If you aren't seeking support, @dense ridge, move to one of the discussion channels.

[blazing saddle]

But shouldn't it check my balance according to the amount its deducting for the first month? @merry sandal
The ₹850 subscription starts the next month
Let me try buying uc worth 500 and see if it gives the same error.

[night cloak]

It is probably due to the fact that it automatically refreshes the subscription each month if there is enough money in your account.

[merry sandal]

Yes. But what if Google bases it on the regular price?

[blazing saddle]

Yes just checked i am able to buy uc of the similar amount, it is probably checking my balance according to the base subscription amount, thank you @merry sandal and @night cloak for the support. 😄

[merry sandal]

Happy to help! 😉

[night cloak]

😀

[blazing saddle]

@merry sandal @night cloak Guys I found a fix for it.
Instead of clicking the payment methods I directly clicked the subscribe button and my transaction went through, I feel silly now 😅

[night cloak]

🤔

[normal plinth]

Fix glitches instead a making new skins

[merry sandal]

That is amazing, @blazing saddle!

Developers ≠ People that create and implement skins, @normal plinth. Glitches/Bugs take time to be fixed. A lot of time, in most cases.

[slim bloom]

@merry sandal Usta rast gele girdiğim gruplarda hile olanla yüzünden ben nasıl 1 hafta ban alıyorum?

[storm flume]

Please do not use any other language aside from English in this channel, @slim bloom. Refer to #482111832669159445 for language channels.

[frozen shell]

Hello

Today unbabned im abnend again evry 10 min

@merry sandal

[blazing saddle]

@frozen shell please check the pinned message :)

[frozen shell]

Where ?

Whats happen to this game

[blazing swift]

Why Can't the participants in room invite their team mates
its a hectic process to share the I'd password with everyone manually
It says can only be set by owner but as owner of custom room I'm not able to change the specific setting
Please Resolve the query ASAP

[simple moss]

The Process Has Changed now only owner Can Invite others

[jagged zephyr]

@lime juniper why my friends are not getting banned they are using gfx tools from season 4

[frozen shell]

Hello we neeed help here

[obtuse bluff]

summer challenge is in wich country's?

[pale falcon]

How may I be of assistance, @frozen shell?

Each rule break will be considered an infraction against one's account, @jagged zephyr.

[frozen shell]

Im unbanned today @pale falcon

[pale falcon]

That's good, @frozen shell.

[frozen shell]

I lost conqueror im bronze now

[pale falcon]

Your rank was lost due to cheating the system.

[frozen shell]

I do not use cheat

I never use cheat in my life the system pubg not working fine

I play with iphone xs max last verison ios

[pale falcon]

Your points were deducted fairly.

[frozen shell]

After the first mistake they banned me 7 days now again 10 min i have this message in my 10 kills

My account cost more then 20k$ + why i would cheat or make something not in rules .

What i have to do now ?

[pale falcon]

Please read the pinned message for further information, @frozen shell.

[storm flume]

Please read this channel's pinned messages for further information, @frozen shell:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[remote marten]

I have a problem

My custom hud button setting on FPP always reset to my previous setting after one day.....so i have to setting again and again after one day

Is this bug or what?

[pale falcon]

That's not a bug, @remote marten. Your controls aren't transferable.

[remote marten]

@pale falcon so what i have to do?....already repair setting and still same

[frozen shell]

@pale falcon i dont have Vietnam verison im in global version

[blazing saddle]

@frozen shell can you please check the pinned mssg?
click the 3 dots on the top right corner and see the first mssg.

I think i had redirected you previously, if you keep asking again and again you will be reported @frozen shell

[blissful leaf]

I need an answer from a person who knows pls : Does sony Xperia XZ1 supports HDR graphics with Ultra Frame rate?

[rare scaffold]

I guess a guy said yes but not the ultra frame rate @blissful leaf

[blissful leaf]

Because i saw some videos on youtube but i wasn't sure if they were using GFX tools but thanks

[limber haven]

@blissful leaf I checked some YT videos regarding it. It seems like it should support that. It has sd835 which is capable of running the settings

[blissful leaf]

@limber haven Thank you🙂

[left lance]

I arrange tournament how can I post them here

[ancient lantern]

We need help

[storm flume]

Please refer to FAQ 7.8 in #481198147478224896 for further information, @left lance. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[pale falcon]

How may I be of assistance, @ancient lantern?

[ancient lantern]

@pale falcon Yes sir

I need to talk with at vc

It's will he help

[night cloak]

Please state your issue.

[blazing saddle]

@ancient lantern can you state the issue?

[ancient lantern]

Server promotion

[blazing saddle]

@ancient lantern you cannot promote servers, just check the last mssg in #481199117381533716
for futher help ask an admin in #discord

[ancient lantern]

It's for community for mobile gaming community

[blazing saddle]

@worldly gazelle sorry advertising isnt allowed, repeating offence will be reported.

[ancient lantern]

Can I dm pls

[blazing saddle]

@ancient lantern please contact an admin in #discord
this channel is strictly related to pubgm game support

I am not an admin.

[rare scaffold]

I forgot to ping the user again (☞ ಠ_ಠ)☞

@untold pagoda ^

[untold pagoda]

@rare scaffold i have a video of player cleari hacking, where can i post that ?

[storm flume]

Hello, @untold pagoda!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[untold pagoda]

let me know, who to send the video or who to contact, i am a old player since seson 2 i only wanna help this community to get better in any way it can.

[lean mirage]

Do y’all have access to ban acc

Mine was hackt ban it for me I don’t want him to have it

[rare scaffold]

No, none of us has any direct contact with any of the devs

Contact customer service and FB

[lean mirage]

I can’t want let me

[gleaming abyss]

@lime juniper i have been waiting since s3 for this issue to be fixed can i somehow get a word with a dev or with someone who can get my word to a dev
My pubg acc us linked to my fb but it wont allow me to add a secondary login method i have tried vpns i changed devices n everything else but it won't give me the option to add another login method my fb id has been hacked 7 times in past 3 months please help me.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[lime juniper]

This is all we can say. We do not have any contact with developers.

[gleaming abyss]

They dont help at all

Oh😰

[glossy sable]

Try securing your FB account 😅 How van you get hacked 7 times in 3 months?
Use a stronger password, enable 2-step authentication...

Most importantly use the "log out from all other devices" option before doing so.

[blazing saddle]

@gleaming abyss i think you are allowed to link two social media accounts to Pubg Mobile. Even if you cannot login via facebook make sure your twitter or any other social media is linked so that you dont lose your account

[night cloak]

i am having issues with my emulator

[storm flume]

Hello, @night cloak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[daring ledge]

Hlw

[night cloak]

@daring ledge Aloha! How can I help you?

[daring ledge]

Play to pubg mess

[jovial anchor]

what

[night cloak]

I found hacker in my teammate and I reported them and also have video clip of them,
ban them

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[civic trellis]

I have a lag spike mid game in all matchmaking servers except Europe, how can I fix it?

[night cloak]

@civic trellis Play Europe?

[civic trellis]

That's where its an issue, Europe has a lot of bots and I swear, this shouldn't happen in a lobby with someone with potential aimbot winning.

He had hit all headshots smoothly on my 60fps phone and There is NO WAY that it was legot because his scope wasn't normally how it works (where swiping/dragging finger across screen doesnt do it smoothly) it seemed weird, i have the feeling he has some sort of aimbot

[jovial anchor]

every server has tons of bots, try arcade ME you'll find a bot at the end

[olive wyvern]

@civic trellis mouse?

[storm flume]

Hello, @civic trellis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[civic trellis]

@olive wyvern i don't think so, I set it to mobile matchmaking only.

[marble walrus]

Someone else is playing my ID

Can someone help

[hidden schooner]

Today i opened 11 premium creats and 9 classic creats got only one pan skin in classic and anarcy mask in premium.....why pubg why....sob

[oak plover]

@hidden schooner I feel you bro

[hidden schooner]

😭

[brave wyvern]

I need help

Pubg mobile is full of bugs and glitches

I lost my rank

[pulsar charm]

PUBG ranking system is broken, today I was playing a match in FPP and I reached top 2 and my survival time was 27.3m but I didn't got any tier point, instead I got -1, Pubg WTF is going on.

[brave wyvern]

Can anybody help me

This is worst channel there is no-one to help

[lucid spoke]

@brave wyvern say itt

[pulsar charm]

@brave wyvern what help do you need, I will try my best to solve your problem

[brave wyvern]

Ok

My parachute disappeared in air and then I was falling and got knocked out I thought it's OK my teammate will revive me but then I was flying knocked out

Fix this bug

[lucid spoke]

@pulsar charm u have 1 kill and damage of something under 250...did u playd game like proning mist of the time or just hiding?

[brave wyvern]

I lost my rank

Yooooo

[lucid spoke]

@brave wyvern this maybe will occur in case of bad network connection or server time out...

[brave wyvern]

But I lost my rank

[pulsar charm]

@lucid spoke because I don't play FPP that's why it got 1 kill

[brave wyvern]

And my Wi-Fi is working perfectly

[lucid spoke]

@brave wyvern does this happens like most of the time?

[brave wyvern]

Yes @lucid spoke

[lucid spoke]

@pulsar charm did u played most of the game proning?

[brave wyvern]

Many times I've died like this

[lucid spoke]

@brave wyvern do u have bad network in your area?

[pulsar charm]

@lucid spoke no I don't I hate snake

[brave wyvern]

No man

It only happens to me

[lucid spoke]

@pulsar charm that it is bug or something elese o wouldn't know ask soame staff mamber

[pulsar charm]

@brave wyvern it happened to me once

[lucid spoke]

@brave wyvern than try to repair the game or re installing it....

[brave wyvern]

My friends also play with my Wi-Fi And it don't happen to them

If that don't work

And what about my rank

[lucid spoke]

@brave wyvern try it once...maybe it will work if that doesn't work report the game to the developers

[brave wyvern]

Bro I've reported many times no-one reply me

[lucid spoke]

@brave wyvern gone it is...we cant do anything a about it...e cant get it back

@brave wyvern in game report i meant....

[brave wyvern]

I know

[pulsar charm]

Is it only me, I'm noticing that it's too hard to rank up this days, I think pubg have changed the ranking system

[lucid spoke]

Try to repairing the game ...if that doesn't work report your problem to the #555492558428700682 @brave wyvern

[brave wyvern]

Pubg is more like LAGG

and glitchg

How can I repair the game

[lucid spoke]

@pulsar charm it happens with me too some time i die early but i get like -10 -15 but sometimes i survive like top5 and get like +5/7

@brave wyvern there will be an icon in the top corner on login page

[brave wyvern]

OK I'll try

[lucid spoke]

Wait lemme show u ss @brave wyvern

[brave wyvern]

Ok

[pulsar charm]

@lucid spoke Yap same, but instead of -15/ -10 it get -30 / -40. what's your rank

[brave wyvern]

I was platinum 5

[pulsar charm]

@brave wyvern nice

[brave wyvern]

But now I'm gold 5

[pulsar charm]

@brave wyvern it's ok, you will reach platinum again, just keep playing. 🤘

[lucid spoke]

@brave wyvern

[brave wyvern]

Thanks

[lucid spoke]

See those 3 options ...help language and repair @brave wyvern....

[lucid spoke]

@pulsar charm those lines bothers you?

[pulsar charm]

Flying tracks 😂

[blazing saddle]

@pulsar charm please report bugs in the #555492558428700682. Make sure you check the pinned message there for further assistance.
Also you can contact in game customer support for submitting picture or video evidences.

[hoary grove]

What is data errors ban all my friends are getting

[normal dome]

My ac has baned without any reson

Plzz reply pubg support

I am real player

[pale falcon]

Your account would’ve been suspended due to violating the terms of service, @normal dome. This would’ve been discovered during a manual investigation, or as an automatic precautionary measure.

Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. You may see the first pinned message for further details. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken.

A data error with your client, @hoary grove? Please see the pinned message for further information.

[shadow idol]

Hack

[pale falcon]

How may we be of assistance, @shadow idol?

[storm flume]

Hello, @shadow idol!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[shadow idol]

Yes

I'm reporting here because you're not interested in the game at least do something here

[night cloak]

We do not have any association with the game.

The only thing you can do is report the user through the in-game report feature.

[remote sail]

I m getting this glitch and my game is literally lagging more then normal ...normally my ms is 60-80 but now its going 100-570 some times 956

[night cloak]

Restarting the game will fix it. As for ping issues, it's mainly due to your internet connection combined with server instability, @remote sail.

[subtle ingot]

Could I get the link to download the PUBGM emulator, please?

[lucid spoke]

@subtle ingot any problem?

[remote sail]

My internet is not an issue

Check this my ping is 36 only this is not due to network issue

[pale falcon]

I would suggest asking this in #emulator-support, @subtle ingot.

[storm flume]

Hello, @subtle ingot!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[lucid spoke]

@remote sail the higher ping is because the network instability

[subtle ingot]

My apologies

[night cloak]

Lagging as in delay in response or frame lag?

[pale falcon]

You’re fine, @subtle ingot. I think you’ll get a more precise response in that section.

[night cloak]

Can I report someone here who is a hacker or..I have to report him through game

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

Thanks I have video too

[blazing saddle]

@remote sail if its frame drop i'd suggest clear your device ram, repair client and restart game with a good internet connection.
If its ping issues try playing on servers with the lowest ping or try playing with teammates from your region to make sure you play on your regional sub server which gives you the best ping.

[pale falcon]

Please elaborate, @marble walrus.

[gleaming cypress]

My account has been banned for 10 year i dont know even i have not used any third party app

[night cloak]

Please contact customer service for issues regarding bans, @gleaming cypress.

[gleaming cypress]

They are not responding

[night cloak]

https://discordapp.com/channels/393088095840370689/481200416349224980/542870443850465281

Do read this.

[pale falcon]

The response time can vary between some hours up to a few days, depending on the number of support requests, @gleaming cypress. If you’re not contacted within a reasonable timespan, you can send them a reminder.

[night cloak]

There is nothing we can do about your suspension here, unfortunately.

[gleaming cypress]

How do i contact customer support ?

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

In your case, tap on File Claim.

[gleaming cypress]

I have did this after the conversation there is no response

[night cloak]

Your suspension is most likely justified.

[plain trellis]

Smart bots😱

[gleaming cypress]

Justified ?

[night cloak]

Yes.

[pale falcon]

Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken.

[half mountain]

There is a problem in parachuting the game starts lagging while landing

[pale falcon]

You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report, @half mountain.

Thank you for your cooperation and understanding.

[blazing saddle]

@half mountain it is a problem related to your teammates ping, if your teammate is lagging or facing ping issues and you are following them, it happens. You may also face the issue while dropping in a crowded area.
The temporary fix will be unfollowing teammate just before parachute opens.
You can report the bug according to the message above.

[teal cradle]

any informations of incoming updates just based on optimisation?

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[teal cradle]

@night cloakok thank u

[tame haven]

Hello, I have a problem. I can’t log in to Play Games account. I get an error. Help please.

[pale falcon]

A data error with your client, @tame haven?

[tame haven]

Yes I have problem with joining to my account

[blazing saddle]

@TOMPAY#5854 Make sure your play games is upto date and retry logging in.