questions

[blazing saddle]

@drifting lark ping issues are known problems. i think almost everyone has those RP mission pings whem you click there is nothing. If you wanna report feel free to use #555492558428700682. Check the pinned mssg in that channel for further help regarding how to submit bugs

[glossy sable]

Guys I still can't redeem that Skulls set in Returner mission... It's been a few days now, all I get as error message is "120221"... Logged in and out, repaired a few times, still doesn't work...

[serene steppe]

Hello

[bronze wing]

Thx

[serene steppe]

Is any kind of modding allowed because this one dude in my friends list has modded his game a little (not in a way to give him advantage)

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[serene steppe]

Well hes still playing fine after some months

[glossy sable]

If you're talking about those voice mods it's not allowed either.

[serene steppe]

@glossy sable voice mods? What are they

Wut

@glossy sable yea i asked him what has he done he said some voice mod 👏

[glossy sable]

Tell him to reinstall the game then.

[serene steppe]

@glossy sable why

[glossy sable]

To clear the mods.

[open shale]

I came across a cheater on team deathmatch but he left at the end of the game before we could report him. I was able to record some of the game where it is shown how he's cheating, does that help in any way to get him banned?

[glossy sable]

Check #481198147478224896 about cheat/hack reports.

[serene steppe]

@glossy sable i think he wants to use the vouce mod thing whatever it is idk have not heard

[open shale]

@glossy sable thank yoy

[glossy sable]

@serene steppe It's bannable, at his own risk then.

[serene steppe]

@glossy sable that would be nice can i report him? For it

[glossy sable]

I thought he was your friend? But yes you can, as you wish...

[dry swift]

will we got ban after playing with cheaters?

emulator not safe -_- 2 match i got cheater on my team

[glossy sable]

Yes, it counts as cooperating.

[serene steppe]

@glossy sable i dont have friends.... but in game i have random people but they rrally not friends and i dont like people using any kind of stuffs 3rd party

[dry swift]

oh god -_- i just bought rp, if i got ban rip my money

[glossy sable]

@serene steppe Please do then.

[regal juniper]

hello, i need helpi unlinked my twitter acc but its still linked i wanna link my facebook do i have to wait some more until it gets unlinked in game im logged in with game center now and i dont wanna log in with twitter also i tried logging in with facebook and it just made a new pubg acc with facebook but i dont want an acc i just wanna link facebook for the in game profile picture

[glossy sable]

You can't unlink a social media account. It has been made so to prevent accounts selling/trading.

[regal juniper]

twitter profile picture in game is blurry so i wanna login with facebook bcs it has a better quality

but i unlinked pubg from twitter why is it still linked in pubg

[glossy sable]

You can't unlink an account.

[regal juniper]

why

are u even with pubg? how do u know? u have no roles or smth like that

[pale falcon]

I can confirm that he’s correct, @regal juniper.

[regal juniper]

oh gosh now i cant do nothing and i cant link facebook and now i have a blurry profile picture

[pale falcon]

Mine is blurry, there isn’t anything that can be done, @regal juniper.

[regal juniper]

[open shale]

I can't find the way to send the video over customer service

[glossy sable]

blurry it is

[jovial anchor]

how do check kdr

[glossy sable]

@jovial anchor Stats.

[jovial anchor]

@glossy sable wher

[glossy sable]

Profile.

[regal juniper]

@pale falcon REEEEE

[jovial anchor]

you didn't elaborate mumbo jumbo

[glossy sable]

@regal juniper Unfortunately there's nothing much you can do.

[pale falcon]

My face looks like a blur.

[regal juniper]

i really regret linking twitter now and i hate my life and im sad

[open shale]

I couldn't upload the video to customer service on PUBG Mobile to show the cheater, need to find another way.

[jovial anchor]

@regal juniper that's sad try turning it on and off

[glossy sable]

We understand you're frustrated about the blurry profile picture but there's nothing that can be done.

[jovial anchor]

@glossy sable no, unlink and link the accounts

[regal juniper]

@jovial anchor bro i unlinked it it doesn't work they are saying you cant

[jovial anchor]

@regal juniper ah ok

[regal juniper]

@jovial anchor thats what i mean but u know pubg is cool yea thanks tencent

[jovial anchor]

@glossy sable mate if you can't help more on the subject don't just say he's trolling
he actually tried what i said and didn't work, that's not trolling

[regal juniper]

so true mate what a legend

[jovial anchor]

ok that's exaggerating, what have you tried to so far @regal juniper

did you for example contact customer support?

[regal juniper]

no lol i know they will not even respond

[jovial anchor]

try that, they'll most likely help you on this matter more
ah, ok logical

[regal juniper]

they will not respond for sure

[jovial anchor]

i mean, give it a try, nothing is guaranteed but it's always good to try

[regal juniper]

ye ill try

[glossy sable]

You can't unlink an account, contacting Customer Support for that will just have you getting ignored.

[jovial anchor]

yeah but they can give you more information on what you need to know about is what i'm saying

[night cloak]

Just reported an account who made 31 headshots kills using kar in deathmatch, jumping around or taking covers did not help! The mobile hack is real, this player having all skins, must be old account and spent a lot of money

[regal juniper]

you see this guy above is too negative @jovial anchor REEE

[jovial anchor]

@regal juniper well i wouldn't disagree with him technically

[open shale]

@night cloak I came across a cheater as well on deathmatch but we couldn't report him bc he left the game before it ended

[regal juniper]

yea i know they wont respond so let me just ignore this blurry profile picture and live sad

[night cloak]

I don't think the report botton is heard lol, pubgm must recruit trusted players to report

[regal juniper]

im btw

[glossy sable]

Guys please move to #pubg-mobile for discussion, thanks.

[regal juniper]

its here

[open shale]

Aren't we there already?

[serene birch]

@glossy sable 😂

[night cloak]

@regal juniper i guess he ment #chat

[regal juniper]

[hexed kraken]

I need help

Some help me.??

[open shale]

Don't we all need help with something?

[jovial anchor]

@hexed kraken please elaborate, we cant help you if you don't mention the issue

[hexed kraken]

Someone use my pubg account

[jovial anchor]

change the password in whatever you use to log in your account

revoke access via CS @hexed kraken

[hexed kraken]

Bri i link my account with facebook but favebook is disabled now

[open shale]

Imma find a way to report this fagola in team deathmatch

[hexed kraken]

And a hacker link my pubg to his google account

[jovial anchor]

@pale falcon can you help him, seems urgent

[hexed kraken]

I m so trouble

[jovial anchor]

@night cloak ?

[hexed kraken]

I play pubg season 2 my game level is 65

[jovial anchor]

@hexed kraken you can't unlink the account you use to log in pubg

[hexed kraken]

Yes i want to link my account with twitter but hacker linked hi google account

At this time i open pubg only this mobile

[jovial anchor]

you cant unlink a social media acc

[remote monolith]

Have you tried to change your password with your email? @hexed kraken

[night cloak]

you can link your account to your email?

[hexed kraken]

@◐ Sammez i link with facebook and hacker link my account to his google account o don’t know his google account

[remote monolith]

That doesn't make any sense for me

[hexed kraken]

But at this time game are still open my phone and hacker try login his phoen i am trouble when i playing match

First he hacked my facebook and open game his phone and link with his google account.. now my facebook disabledd

[remote monolith]

We need more info, describing isn't enough @hexed kraken

[hexed kraken]

Hacker tell me send google voucher then he return my account

[night cloak]

@hexed kraken how did he manage to gain access to your facebook, recently i have seen so many people got fooled by using facebook login to install hacks!!

[hexed kraken]

@◐ Sammez what information i am ready to give all information which you need

[jovial anchor]

don't give a hacker any information, he may use it against you (sorry for interrupting)

[remote monolith]

Like how can he gain your facebook account throughout your email? @hexed kraken

[night cloak]

@hexed kraken why don't you recover your facebook? Its easy using registered phone or email!!

[remote monolith]

True^

[hexed kraken]

@night cloak he shared a link on facebook... i accimdently clicked.. And my id and password goes

[remote monolith]

Every facebook account is created by your email. It cannot change with other email

You can still go recover your facebook

[hexed kraken]

@night cloak you are right but facebook mailing me account permanent disabled

[night cloak]

@hexed kraken link for what? It not possible, unless you went into that link and then typed your username and password

[remote monolith]

True^

[hexed kraken]

@remote monolith no its not easy for me now facebook tell me allready my account disabled permanently

[remote monolith]

Tap link and automatically gave your id and password sounds BS to me

[night cloak]

@hexed kraken then send email to pubgm support requesting to revoke

[hexed kraken]

@remote monolith yes i have all screenshots available

[remote monolith]

That part doesn't make any sense to me

[hexed kraken]

@remote monolith yes yes he hacked my fb

[remote monolith]

Not that, about the link you said

[night cloak]

@remote monolith i have seen so many posts on facebook to use facbook login to gain access to hacked version of pubg, we are going to hear alot of stolen accounts soon, lol

[hexed kraken]

Pubg mobile mailing me contact custmer service

[remote monolith]

A link from facebook, you tap the link and your id and password from pubg got exposed to hacker? Is that what you mean?

[hexed kraken]

@night cloak yes bro

[night cloak]

@hexed kraken then use the inapp, eventually hacker will sleep, meantime login to your pubg and request support to recover it

[hexed kraken]

@remote monolith no one link i clicked and my facebook id and password going to hacker... and hacker login facebook in yout phone and open pubg my account.. then he linked with his google account..

And this time I don’t know his google account.. my game still play my phone but option (+ sign) to link another social media

[remote monolith]

So you never linked your GooglePlay account in pubgm before? Only facebook? @hexed kraken

[hexed kraken]

@remote monolith yes yes yes

@remote monolith only facebook not google

@night cloak what is inapp.?? I don’t know

[night cloak]

Customer service from the app

[hexed kraken]

I don’t want to lost my account please any method

[remote monolith]

Customer service in pubgm you mean? @night cloak

[night cloak]

@remote monolithcorrect

[hexed kraken]

@night cloak customerr service give me discord link

[remote monolith]

What @hexed kraken

[night cloak]

What!

This discord is not the offical pubgm

[remote monolith]

I said pubgm app, the game. You go option and tap customer service bottom left

[hexed kraken]

Yes I don’t know discord link they give me 3 links facebook. Teitter.and discord

No customer service reply me this link

They say you don’t unlinked if i link with facebook

[remote monolith]

Btw, does your facebook account had security? @hexed kraken

[night cloak]

Do you have a screenshot for this reply, hmmm i don't think so

[hexed kraken]

@night cloak yes i have

[remote monolith]

Show it in #media

[hexed kraken]

Ok i show

[night cloak]

@remote monolith he said his fb is now permanently disabled

[remote monolith]

I know but he can still contact with facebook or so @night cloak

With his email of course

[night cloak]

@remote monolithit depends on why his account got disabled.

[hexed kraken]

You see proove

[remote monolith]

Go contact then

@hexed kraken

[hexed kraken]

@remote monolith yes

[remote monolith]

yes what @hexed kraken

[hexed kraken]

Guys i want this time that pubg can unlinked with google which i contact.??

[candid spear]

hey every one

[remote monolith]

Contact Facebook with your email @hexed kraken

[candid spear]

i need to clean my pubg mobile emulator report

[hexed kraken]

I already contact they say i m permanent disabled

H@night cloak you see screenshot

[remote monolith]

Check #media @hexed kraken

Apparently the hacker post inappropriate in your facebook post and facebook disabled your account

So my suggestion is to CONTACT FACEBOOK throughout your email @hexed kraken

[hexed kraken]

@remote monolith listen my facebook permanent disabled i have mail from facebook

[night cloak]

Then write again to customer service and request them to delink your FB account

[hexed kraken]

if my facebook recover what i do next...you don’t understand i need to unlink my pubg to google

[night cloak]

As long you still have access to your account,

@hexed kraken yes, write again and follow the instructions

[remote monolith]

Go and google. I see alot of solutions to regain your facebook account @hexed kraken

[hexed kraken]

@night cloak no if i delink with facebook my my pubg permanent goes

[night cloak]

So the other link is with the hacker!

[hexed kraken]

This time I don’t need facebook now.. i want only my pubg unlink to google account

[remote monolith]

This is huge for you, you could've been linked your googleplay in pubgm

[hexed kraken]

Tell any method that pubg customer unlink my pubg to google

[remote monolith]

Now hacker linked his google to your account is yikes

Email to pubgm then @hexed kraken

[hexed kraken]

@remote monolith yes yes now you understand

[remote monolith]

Of course i understand since beginning

[hexed kraken]

@remote monolith i already email to pubg then he reply with mail. I have screenshot of pubg mail

[remote monolith]

And so?

[hexed kraken]

@night cloak yes other link to hacker

@remote monolith nothing they can do they tell contact with customer survice

[remote monolith]

Its exactly what i just said

[snow laurel]

Hi

[hexed kraken]

And i show you what say customer service

[remote monolith]

Go and contact PUBGM

Which customer service were you in?

If it was from the game. Not there

[snow laurel]

How can I find out where the dollar went from my account?

[hexed kraken]

Customer service say no space to link another social media

[remote monolith]

What are you talking about @hexed kraken

[hexed kraken]

@remote monolith yes you right

[remote monolith]

I said go contact directly to pubgm customer service. Not in the game

[hexed kraken]

@remote monolith that good idea

[snow laurel]

Hi

[hexed kraken]

Tell how please I don’t know how

[remote monolith]

I've been saying that over and over alot of times

[hexed kraken]

@remote monolith sorry

[remote monolith]

Do it yourself, you can read right? @hexed kraken

[hexed kraken]

@remote monolith how i caontact customer service without in game

[remote monolith]

This is account stolen, i can't just help you and knowing your details and stuffs

From the website and email obviously @hexed kraken

[hexed kraken]

@remote monolith yes now hacker tell his demand then he give account back

[remote monolith]

What?

[silver nimbus]

Wtf

[night cloak]

@hexed kraken [e-mail]

[hexed kraken]

@remote monolith hacker want $50 google voucher code then he return my account

[remote monolith]

He won't return it, i know hackers do

[hexed kraken]

@remote monolith yes you are right

@hexed kraken thankyou

[snow laurel]

Hello ,

[remote monolith]

Just go contact pubgm customer service. Dont waste your time here @hexed kraken

[night cloak]

@hexed kraken if you have this email, attach a screenshot to the [e-mail] to prove your account is hacked

[hexed kraken]

@night cloak i tey it

[snow laurel]

How can I find out where the dollar went from my account

[remote monolith]

What platform you use @snow laurel

[night cloak]

Try again from time, eventually you will get your turn, they are suppoting so many users, somstimes they don't reply instantly

[hexed kraken]

@night cloak wait one minute i see and tell you

[remote monolith]

I don't wanna stay here

[remote monolith]

Just ping or DM whatever when they contacted with you @hexed kraken

I don't get it @snow laurel

[hexed kraken]

@night cloak yes i have prove

[snow laurel]

I do not know how the dollar disappeared

[remote monolith]

He's not talking from the game customer service dammit @hexed kraken

[night cloak]

@hexed kraken sorry, i can't help more, best thing to write to [e-mail] and wait them to reply

[hexed kraken]

@night cloak i have prove from this email they can reply me

[snow laurel]

Is there a way to find out where they went

[remote monolith]

Yes, now the case is closed now. Go contact and handle it yourself @hexed kraken

We can't help now, email them and wait for their reply @hexed kraken

[hexed kraken]

@remote monolith @night cloak ok thanx for your suggestion but i have already emailing amd they reply me

[remote monolith]

@snow laurel what dollar?

From your directly email or the inside the game? @hexed kraken

[hexed kraken]

Direct emailing

[snow laurel]

US

[hexed kraken]

I have email now available my inbox

[remote monolith]

Okay good, now go do something to retrieve your account back @hexed kraken

[hexed kraken]

@night cloak tank you and@remote monolith thank you

[remote monolith]

No need to tell us anything like that, we can't help now. Go reply then proceed your report. Have a good day and good luck @hexed kraken

Your welcome @hexed kraken

[hexed kraken]

@remote monolith ok

[snow laurel]

How to know where currencies went US

[remote monolith]

Like did you purchase UC with 1 dollar, @snow laurel

[chilly vigil]

Hey I changed my pfp on Twitter like 3 days ago but it still hasn’t updated on pubg

Is there a way to update it?

[snow laurel]

I had something I do not know where they went

[remote monolith]

Had something? Explain more detail please @snow laurel

[snow laurel]

I had US and I do not know where they went today

I do not know if they were stolen?

Is there a way to know where they went?

[remote monolith]

I still dont understand, sorry @snow laurel

[night cloak]

Lol.this guy dm me, he got muted

When I’m playing a match, it will randomly start lagging BAD as if I am playing on a computer from the 1900’s, it’s done it twice today, once earlier when I was playing with a clan-mate, and about 1 or 2 minutes ago, which was worse might I add, which made me get killed

I have a 6S Plus, so it should run good right?

[primal frost]

I keep getting kicked out of my account

Can i get some actual help cause the ingame help is useless

I keep getting kicked out for data error the last time i got kicked out i changed my password then i logged back in and it was fine this time its not working so i need some help

[inner plank]

So there are 2 issues with custom room:

1. Can’t invite people into room off of friend list
2. High ping (200-400)

[primal frost]

And no support lmao

[night cloak]

@chilly vigil, Logout from the game, use the repair client option and login again, this will get you the new pfp.

[chilly vigil]

Tyyy

[night cloak]

Ping or latency depends upon your network and server, it has nothing to do with your device specs.
To get better latency on your mobile device, try switching networks from wifi to mobile data or otherwise, also you can try activating Airplane mode for 10 secs and then deactivating it, this solves most of of the network related issues.

No, I mean FPS lag

@primal frost, You have to reinstall the game and remove all types of suspicious third-party applications.

[chilly vigil]

@night cloak I did what you said but it didn’t updated, I have a friend who had a pfp but his updated when I repaired it

[night cloak]

@chilly vigil, Try deleting cache from the Application settings and waiting for sometime.

[chilly vigil]

Alright

[vagrant onyx]

Ok

[primal frost]

I dont have any third party softwares , also it worked it just took some time

[night cloak]

@night cloak, For Fps issues-

• Use "Repair Client" from the login screen.
• Reboot your device and Launch the game.
• Make sure battery saver is not active.
• Come back to the game make sure you have no heavy memory consuming applications running in background
• Go to graphic setting and reduce the graphics and set the fps to highest possible.

@here please tell me how to know the pubg support will reply to me or not!!

i have already 4 days when i sent to support a message

[crystal lynx]

why cant i add some shortcut from my mouse buttons ? is it related with tencent ?

[storm flume]

Hello, @crystal lynx!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[night cloak]

@night cloak, The response time may vary upto days depending upon the support requests recieved.
( sometimes upto a week )

[zealous turret]

hello

can I apply to become pubg mod? I'm sure I would be good for the team

[night cloak]

There is no such application.

@night cloak can i know if they readt the message or no?

@night cloak, As far as I know, there is no way to know if the support executive read your message or not untill the respond.

@night cloak ok. they must or i will nuclear bomb pubg 🤬 cuz they scammed me in coupons without result

✌️

[cyan frigate]

I bought a set from the zone offers then I switched back to my server and its saying its unusable

[still pilot]

How do I report a glitch I found

[willow dune]

Report in-game

[still pilot]

I didnt but I have a screenshot

[willow dune]

#481198147478224896 6.1

[night cloak]

What's the returner rewards?

My friend has returned

But I don't

[lost hinge]

It works only one new id bro

[sacred surge]

Will I get banned for using a graphics tool

[night cloak]

Yes, @sacred surge.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

Hello, @still pilot!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

It is most likely region-locked, @cyan frigate.

[delicate condor]

My pubg its locked in start screen and I dont know what I do

[night cloak]

Use a different Internet connection, or restart your device.

[delicate condor]

Its locked In downloading resources

[night cloak]

You will have to reinstall the game.

[delicate condor]

I've done this

[night cloak]

Does the app have storage permission?

[delicate condor]

Yes

[night cloak]

How much space does your device have?

[delicate condor]

18gb /24 gb

[night cloak]

Try using a different Internet connection.

[south magnet]

@delicate condor download it on other device and then transfer it to your device using xender,shareit etc

[spring barn]

If i buy rp now is there any chance that i can reach 100 rp rank ??

[south magnet]

Yeah

[spring barn]

How

[south magnet]

Arw you playing from the 1st day of this new season.?

[spring barn]

Yes

My rp is 39 now

[south magnet]

That means you have already completed some of the elite pass mission...bt you can't able to collect before buying elite pass

[spring barn]

Yes

I calculated the sum of all missions it makes up to 4550.

[south magnet]

@spring barn yeah just buy and it will increased toh atleast 45-50 guaranteed

[spring barn]

Ok

[south magnet]

:D

[night cloak]

How we can report hacker's ???

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[quasi wave]

So like, I purchased all of the Royale passes, but I haven't gotten access to any of the ez mission license, what's wrong?

[night cloak]

What do you mean by "ez mission license"?

[quasi wave]

The one in the Royale Pass

It said if you purchased consecutive Elite RPs, you'd get the thing for free.

[night cloak]

Could you provide a screenshot?

[quasi wave]

Oh wait nvm

Figured it out

[south magnet]

Why its no showings start button in the 2nd pic

[night cloak]

A bug report regarding this has already been reported in #555492558428700682, @south magnet. React to the message.

[torpid nova]

my game keeps freezing

[round mortar]

Hey I still have my Godzilla coins from previous spin what do I do with them..?

[night cloak]

Clear your game's cache, @torpid nova.

I assume it will be exchanged for BP, @round mortar.

[tribal oyster]

Why pubg not fits in my notched display? I have selected notched in Game settings-> graphics and restarted alot time, that didn't fixed!
(android OnePlus 6t)

[ruby bronze]

Is it me or after the recent update, the game became a bit laggy..

[night cloak]

@tribal oyster restart the game to take effects

[ruby bronze]

Was doing fine before it

[tribal oyster]

restarted and even rebooted..

[molten pier]

Why I can't login. I have to keep trying until it log me in. Why is it like that?

[tribal oyster]

the buttons even slightly away from the edge of screen.

[night cloak]

check pinned messages. @tribal oyster

[supple wasp]

@round mortar you should have redeemed it earlier now it will remain in your inventory forever coz it has no ending timer so it won't even turn into bp

[night cloak]

Hey, @ruby bronze. Have you tried repairing your client maybe? That sometimes resolves some issues regarding the update. Make sure to only have the first option selected when you do so.

[tribal oyster]

• A format error has been resolved that displays widescreen and notch screens incorrectly
@night cloak does this saying it is fixed in the current version or not. Cause am having the issue still !

[onyx cairn]

Set to normal and restart the game, then you can choosenotch for example.
If it's still not working, feel free to report it.
@tribal oyster

[tribal oyster]

Choosing normal and restarting resolves the button issue, but it is still normal screen. Then choosing notched and restarting comes back to previous as Normal screen and buttons are away from screen.
@onyx cairn

[onyx cairn]

That's bad. Did you try to repair the client? @tribal oyster

[tribal oyster]

game loading even before touching repair button

[night cloak]

You can logout and repair the client.

[onyx cairn]

@tribal oyster
Then Logout and you'll have the option!

[burnt mason]

hi i m getting 98% stuck

[night cloak]

@burnt mason Emulator?

[burnt mason]

yes

[night cloak]

@burnt mason Hello, this support channel is for mobile only. You'll need to ask in Emulator support. To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to 🇪 in #504819353049628683. And then move to #emulator-support channel.

[tribal oyster]

@onyx cairn nope. Issue still there

[onyx cairn]

Feel free to report it ingame or refer to #555492558428700682 . I'm sorry that it didn't solve it for you!

[tribal oyster]

@onyx cairn issue is there with both rounded corners and notched. Normal has no issues

[night cloak]

Normal has no issues because it is, well, normal.

[torpid storm]

Why my id is banned

[night cloak]

@torpid storm It is locked.

[torpid storm]

Why

[grizzled lark]

The reason is stated in that message, @torpid storm.

[torpid storm]

What

[night cloak]

You were playing with people who were cheating in game. Please avoid playing with suspicious people in future, @torpid storm.

Your account will be unlocked on 27th.

[torpid storm]

I am not play with any cheating people

And my friend id is also banned

[night cloak]

You never know who's cheating. You can spectate your friends for a longer time and find out yourself, @torpid storm.

[torpid storm]

See today my two friends banned

[night cloak]

@torpid storm That's why you were banned. Your friends account had issues with their Emulator l

[blissful fable]

i am friend of @torpid storm

i got banned

i have not done any act which could lead to account banned i got banned

[night cloak]

@blissful fable Your client app has issues. I highly suggest to factory reset the phone and only install apps that do not anyway interfere with the game. Always install apps from Play Store to have an Injection free experience.

[blissful fable]

why did my account got frozen i play very legitly i have bought royale pass. i have to do 100 rp now how will i do and i will have a large loss i need my rp rewards

[night cloak]

You unfortunately cannot complete RP in this season, you'll have to open a guest profile and play there meanwhile. Before opening a guest profile, I suggest you to reinstall the game from Play Store.

[blissful fable]

i cant factory reset the phone because if i uninstall then i have to download pubg 24-25 times because after reaching 84-85 percent downloading stops and a dialog box appears with written that pubg mobile cant be downloaded please try again later

[torpid storm]

My most of friends get banned like this.

[night cloak]

@blissful fable Well, the choice is yours.

[torpid storm]

And one of him is @blissful fable

[blissful fable]

so now thats not right i need my refund money doesnt grow on trees

i have used money to buy rp

[night cloak]

You're welcome to take a refund from Play Store Support, but it will result in a longer ban, I'm afraid.

Also, spending on the game isn't protection against getting banned. We've had lots of people come here saying, "help, I've been banned. I didn't do anything. I even spent <insert large sum of money> on the game."

[blissful fable]

so now who will pay for next royale pass

tell me @night cloak will u pay

[night cloak]

You can either pay for the next Royale pass or play with the free version. It's a punishment for you and you'll have to learn the lesson, unfortunately.

[blissful fable]

u keep banning innocents

[onyx cairn]

There is no need to be offending. If you think your ban is incorrect, tap/click on file claim or wait until your account will be unlocked.

[burnt mason]

#emulator-support pls

[night cloak]

@burnt mason Someone with Emulator knowledge will help you, don't worry. Just be patient. :p

[blissful fable]

@onyx cairn if i presss file claim then they dont even reply very bad customer service

they just repply why u got banned

[onyx cairn]

It's just temporary, not permanent. Check your device as written down in the announcement.

[torpid storm]

First my data has been changed.

And automatic go back and show you were ban

[blissful fable]

and by the way i have touchscreen laptop which is android firstly i was counted in emulators but from about 1 week they showed i am mobile

[night cloak]

@torpid storm and @blissful fable Please be advised that, Nobody in here, in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Admins and moderators are only moderating and managing this Discord server. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time. All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything.

[blissful fable]

now they r saying abnormalities in your emulator

[night cloak]

Only English please.

[blissful fable]

you are not helping us

[night cloak]

@vital sluice @grizzled lark this guy is trying their best to violate the rules.

@blissful fable Please read the message above. All the questions are answered there. For further discussion, please move to #pubg-mobile.

[blissful fable]

you r just trolling innocents give me my account back otherwise i will just ruin ur pubg . my all clan will leave pubg and ur damn royale pass will not be bought.

[night cloak]

You're welcome to leave the game, no one is stopping you. Now please move to #pubg-mobile.

[onyx cairn]

@night cloak ⤴

[night cloak]

Blackmailing isn't gonna get your account back.

[blissful fable]

not blacmailing is not gonna get my account back

what can i do

[night cloak]

Contacting customer service is the only thing you can do.

[blissful fable]

u ruining ourmoney on royale pass i w

[night cloak]

I've kept looking for the white rabbit backpack since i started buying rp in season 5 but i've never seen it, not even once, neither in crates or to buy directly, is it that rare or what?

We only moderate this discord server. We do not have any association with the game whatsoever.

Feel free to contact customer service should you have further enquiries.

[blissful fable]

i just want my rp rewards till 100 rp

[night cloak]

Please move to #chat, thank you.

[blissful fable]

i already have done 73 rp

[night cloak]

It's most likely a crate item, @night cloak.

Perhaps you missed it.

[blissful fable]

i just need my akm skin and urban scavenger suit with my rp reward uc

[night cloak]

why we don't have ice m416 in pubg mobile shop ?

Last warning to move, @blissful fable.

Yea but this is the 3rd season in a row and i haven't seen it once being around

It is a crate item, @night cloak.

You may have missed it, @night cloak.

@night cloak i know but it is not available in any crate

I didn't, i'm always checking crates and stuff for it

[blissful fable]

and also the crate odds are very low idont get a single item from crates but my friends always get

[night cloak]

It's in the classic crate, @night cloak.

@blissful fable that's not how it works, that's just you being unlucky, the rates are the same for everyone

You're just unlucky, @blissful fable.

@night cloak i am playing pubgm korean version and its not in crate or anywhere

@night cloak It was an event specific item I guess. You might find it same time next year. Also keep an eye on the crates, the item might come back or go on sale.

It isn't available in the Korean version, then.

@night cloak the korean version has different crates compared to the global one

so i won't get that m416 skin in korean anytime in future ?

@night cloak ok, thanks

It may come out in the future, we do not know, @night cloak.

ok

@night cloak it might come in a few days when the premium crate resets

rly ? great!

I said it might, i'm not 100% sure but it's a possibility

ok then not great

Korean version has alot of exclusive stuff that global will probably never get, in this case maybe this skin is limited to global

hmm how about fool m4 ?

What about it?

That's been in crates some months ago there, it will eventually come back one day

[night cloak]

I will never understand on how tf do people aim directly in the air and still menage to kill me, wtf is this madness, is this some sort of aimbot or what

He was aiming right into the sky and i got killed by headshot by him

[spring barn]

Can we reach max rp lvl. By only rp missions and rp crate (200rp )

[night cloak]

@spring barn yes, you'll even surpass it

You'll probably get like an extra of 500-600 points

[spring barn]

Ohh

[night cloak]

Since they've added that missions where you get extra rp points by doing them with friends

[spring barn]

Hmm but i play solo. !!

Is squad mandatory ?

[night cloak]

Honestly i don't know what mandatory means lol

[pallid kite]

Any mods on? Just got banned I’m pretty sure. I run up on 2 guys in smoke and kill one then it freezes and says my data has changed. I click the button and it then pops up and says your account is terminated

[night cloak]

Have you used any third party apps such as gfx tools? @pallid kite

[spring void]

@pallid kite please check the oldest pinned message

[pallid kite]

@night cloak no. I have half my games waiting to be uploaded to YouTube. I have fun playing with people from different places. I don’t hack or run anything other than pubg while I’m playing.

@spring void what do you mean. And btw I’ve read everything and understand but I don’t cheat

[spring void]

Check pinned messages in this channel, press three dots sign in upper corner

Why has my account been suspended, and is there a way of retrieving it?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

This would help @pallid kite ^

[pallid kite]

@spring void like I said I’ve already read everything I needed to. 2.9 I’m pretty sure if about hacks? I read that. And I read the oldest pin but I don’t use vpn. I can change ip. Private WiFi.

[night cloak]

Can we cancel add request? In TDM i accidentally requested to add someone instead of report. He/she did not accept yet, but i prefer to cancel this request

[spring void]

@night cloak you cannot

@pallid kite ok try file claim and you can check your ban reason in ban popup

[night cloak]

Ok, will delete if he/she accept, thanks Guys

[pallid kite]

Okay that’s what I thought you would say. Thanks

Ah I have been unbanned🤠 gg boys and girls

[quasi quarry]

Hi hi hi what is the limit in the number of people we can have on our friends list?

[crude ridge]

I didn't opened one but they cost 120

Normaly the first of the day is cheaper...

[grizzled lark]

300 probably, @quasi quarry.

[crude ridge]

No it's 250

[quasi quarry]

But that's my max :(

It's not letting me add more friends y

[crude ridge]

Yeah you should delete some friend requests

[quasi quarry]

@crude ridge hmm okayy 😒

I know people who have 200+ people on their friendslist

But thanks for responding anyway

[blazing saddle]

@quasi quarry is ypur facebook connected to your account? for me the max limit is 365

[surreal tartan]

Hey @anyone plz tell me i have 1000 clan points but i want to join other clan , so so my point stay with me or it wasted

[tardy mortar]

@surreal tartan it will not be wasted

[surreal tartan]

@tardy mortar r u sure ?

[tardy mortar]

@surreal tartan yes

[copper veldt]

@tardy mortar hi

[tardy mortar]

@copper veldt yes?

#chat

[spring void]

@copper veldt no advertisement is allowed

[hardy cargo]

Pls help, i need solution for my aim moving automaticly when the enemy is nearby, i believe some of you called this 'E direction glitch'.

I've tried reinstall from website apk, repair the game, stop using gyro, change to default sensitivity, wait the update, complaint to cs, etc. still no progress. I'm using Android pie device with no gfx tool. Solution pls.

[wanton solstice]

🤔

[night cloak]

@hardy cargo did you install the game from the official channels?

[hardy cargo]

@night cloak of course, official website, i choose apk download, not from playstore.

[night cloak]

@hardy cargo pubg mobile?

[hardy cargo]

Yes pubg mobile.

@night cloak yes

[rough mantle]

help please

[night cloak]

@hardy cargo what control optio are using settings-control

[rough mantle]

it's not download with 100%

[wispy matrix]

We dont provide support for chinese tgb, sorry for that. 😿 @rough mantle

[candid thicket]

Hello does using GFX TOOLS gets you banned? Thank you

[tardy mortar]

@candid thicket yes

[hardy cargo]

@night cloak layout 1, left: movement, right: fire ( fixed button), i play with 3 fingers

[tardy mortar]

@candid thicket any 3rd party app will lead u to ban

[candid thicket]

Pffffffg

[tulip swallow]

Is this game lauch allowed? Wont i get banned for using it?

Razer cortex^

[night cloak]

@tulip swallow i guess its fine, because i use android game launcher when playing from my android phone

As long this app does not modify/change or install additional files to the game

[quasi quarry]

@blazing saddle yeah.. Google play and Facebook

Before my max was 199 but the number is now getting smallerrrr 😒

[stable tartan]

My Pubg id got banned for ten years for no reason after the update..i did not played pubg for 2days before the update and when i update it and player 2-3 match of TDM after that is stopped playing and after 2-3hrs when i re opened pubg i was banned

Need to talk to some officials for this for giving me proof that i violated their rules

[polar turtle]

@stable tartan well I think it will be hard but if you not cheating I wish you luck.

1. here you will not find help
2. as I heard you should have “claim” option on your screen.
   Send them some proof that you not cheating and ask why they banned you.
3. prepare for long waiting for answer

[tardy mortar]

Noice

[stable tartan]

What proof i can gave them of my gameplay?and to whom bots?...no real person to answer the qns only their silly bots

[night cloak]

Hello can anyone help me, changed to india vpn to collect rewards and i got data has been changed, andni got banned for 10 years please help me, i had very expensive items from S2

[stable tartan]

Bro me to have many items..these pubg people are not banning real hackers they are only irritating people by banning genuine players..there are still many hackers in this game after update and they are saying that we have banned 20000 players for hacking..my foot...they did not banned any hacker they wont because they pay them money

[karmic cosmos]

@stable tartan same bro,, my account also banned for 10 years for no reason, i send a lots of mails and messages to help support, but i get only replys from bots.

[polar turtle]

@stable tartan
-well maybe you have some recording of your game.
-also just spam them try to write one message per day maybe some human will answer

[tardy mortar]

I think u have used gfx tool or VPN

[polar turtle]

@tardy mortar well I think banning gfx or vpn users is crazy and dumb

[karmic cosmos]

I use vpn for once,, but i didn't receive any rewards. But again for using vpn they can't ban me for 10 years,,

[tardy mortar]

@polar turtle in latest update , using any 3rd party app may lead to ban

[polar turtle]

@tardy mortar still it’s crazy and dumb
Few days ago but after update I played some TDM? Matches and saw cheaters almost in every match 😂😂😂

[karmic cosmos]

@night cloak I'm facing the same problem bro

[lucid pelican]

My account was banned for 10 years for nothing. How can I stop the ban?

[night cloak]

@karmic cosmos ffs

[tardy mortar]

@polar turtle what r u saying ,that u are facing cheaters?
sorry I didn't understand

[night cloak]

@stable tartan true

[tardy mortar]

@stable tartan the people are changing scripts which is hard to detect

[karmic cosmos]

A lots of players banned for 10 years bcz of using vpn, and hackers playing everyday without any problem

A lots of ppl using emulator by pass and paid hacks,,

[night cloak]

@karmic cosmos yep very true, i sae hacker stream for 1 hour 20 minute with hacks, he had s3 outfits

[spring void]

@karmic cosmos report them spamming here won't help

[lucid pelican]

My account was banned for 10 years for nothing. How can I stop the ban?

[night cloak]

he was trying to get banned and didnt get

@lucid pelican you cant pubg is trash

[polar turtle]

@tardy mortar yes I’m saying that I’m facing cheaters. A lot of cheaters

[spring void]

@lucid pelican check oldest pinned messsage in this channel

[polar turtle]

Nothing changed after last update

[spring void]

@polar turtle report them a list of banned player is released after every few days

[polar turtle]

@spring void first of course I’m reporting
Second I have ID list of most obvious cheaters I meet. None of them was banned since I reported

I think they just banning gfx and vpn users not cheaters

[karmic cosmos]

Yup true

[tardy mortar]

Its in their policy that u won't use any 3rd party and u signed it ,and in this update the anti cheat system is detecting the players who are using 3rd party app
And regarding the hackers,they are changing the script of game which is hard detect ,but still when u report them they also getting ban ,but not all the hackers can be banned at same time ,we can't stop people from cheating ,we can only reduce them

[karmic cosmos]

@lime juniper hey can you help me??

[tardy mortar]

I don't know why but error never reply to me 😤

[polar turtle]

@tardy mortar well... I don’t know how many days passed after update because I stopped playing often but well it’s a lie. The cheater problem wasn’t solve AT ALL. And I don’t have a time to play that game that don’t care about their users. So “good luck” to Tencent.

[hardy vine]

we don't wan't more new features in game we just that game don't lag when enemy is near😑😑

[tardy mortar]

@polar turtle I am also a player

[polar turtle]

@tardy mortar well and?

[tardy mortar]

@polar turtle and what , just saying I also don't like facing hackers , bug and glitches and wants the game run smooth

[tacit creek]

Yea I agree y'all with hackers they are in every servers

ND these developers have no idea how they are doing it

[tardy mortar]

@tacit creek yes

[tacit creek]

Untill u report somebody they dont even have a clue he was hacking

[tardy mortar]

Sometimes the player who isn't cheating gets reported

[tacit creek]

@tardy mortar yea I agree bro

[polar turtle]

@tardy mortar and still so what? Nobody likes. I just don’t care anymore about that game. Was only surprised yesterday that game not working at all. I just opened to talk with my friends but we give up.

[tardy mortar]

@polar turtle okay okay

[tacit creek]

@polar turtle yea that frustration it brings will kill tencent

[willow dune]

#pubg-mobile

[tardy mortar]

Calm down @polar turtle

@willow dune yup the chat gone far

Well I see active users here more than #pubg-mobile

[tacit creek]

@tardy mortar the thing is they clone the app and modify data and it shows players through walls like in spectator mode in custom matches and with aimbots they kill everybody with akm and 6x with just 2,3 shots

[dusty tree]

What the hell is going on with this game? My game has crashed once every game today

[polar turtle]

@tardy mortar lol how can I be not calm when I don’t care about that game. I don’t know you have some understanding problem or what?

@dusty tree I had same problem yesterday

[dusty tree]

What did you do

[tardy mortar]

This happened because of the lags and bugs which frustrated the players,
And other people cheats because they want to ruin others players fun

[dusty tree]

This useless bug fixing does nothing,I feel like swearing but I'm controlling myself

[tardy mortar]

@polar turtle I'm out

[tacit creek]

@polar turtle stop playing squads for ranks and u'll see most of the bugs and lags is caused due to server desync and overflowing server play solo or duo u'll be very happy

[polar turtle]

@tacit creek you people are really funny here. I don’t know do I need write something with big letters or you baiting me. IM NOT PLAYING ANYMORE? Lol

[tacit creek]

@polar turtle oh good

Tried helping

[polar turtle]

Well sorry I’m not interested to play solo or play at all. Have other things to do.@tacit creek

[rugged bay]

Hey

[night cloak]

@polar turtle lol

[polar turtle]

@dusty tree sorry didn’t see your question. Well we just wanted to talk each other with my crew and tried 3 times on 3rd try we couldn’t even load into a match so we give up. We tried repairing game etc but nothing worked, it’s like always 2 ppl in a team was kicked from game. So we just switched to our discord server and talked there. I don’t know if they tried to play today.

For one of my friends repairing maps helped. Try this.

[dusty tree]

k

I tried fixing my game and now it won't load so I just deleted the game lmao

[polar turtle]

Well also for time to time delete and loading again from AppStore helping.

Will try it also later but I don’t have enough time to do it now.

[regal nebula]

What happen to pubgm? The server too down those ping very high uwu

[rose finch]

yep

[blazing saddle]

@regal nebula @rose finch please get a better internet connection for improve ping issues

[versed valley]

@blazing saddle I have 100mbps wifi I have the same issue

[blazing saddle]

@versed valley please check the pinned message by user @spring flame for fixing lag issues.

[versed valley]

God damm I have 6 GB phone

And I'm playing on my server only

Seems like server can not take this many player now

[steady prism]

help?

[blazing saddle]

@steady prism are you paying by card or google play credit?

[steady prism]

@blazing saddle credit

i have 10$ on my acc

[scarlet kayak]

What about this guy

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[rare scaffold]

I....mmm...forgot to ping him

@scarlet kayak ^

[blazing saddle]

@steady prism make sure you have sufficient balance.
if the problem persists try using a different payment method
alternatively try buying uc from Midasbuy website.

[rich bone]

that's a lot of kills

[wet stream]

Speed hack is back #media

[night cloak]

hey pubg dev please allow for gfx tools. I'll use gfx tools in 1 month.

[bronze charm]

Today my teammate crashed his 3 seater in to military base office and when i changed seat to driver I started rotating in air and then my vehicle exploded and i died😠

[bold siren]

It will get you banned, @night cloak.

It happens, @bronze charm.

[night cloak]

I'll stop playing pubg now

[old remnant]

@onyx cairni am not getting that akm skin offer in my second id. How to get it?

[night cloak]

Ban player lamthe8055

[open light]

Have they rigged the crates to.give out only fragments?

There is absolutely some dumb shît going on. They have bad odds but i have been getting just fragments for last 12 crates

[bronze charm]

What!!!! "it happens"? I want to know why it happens i want solution

[magic valley]

@everyone

Help me guys, i am can not download that

[tardy mortar]

@magic valley it is play store bug ,try downloading it's apk from official pubgm web

[magic valley]

You can share link official pubgm web with me bro

@tardy mortar

[tardy mortar]

Wait I haven't checked the official site

[magic valley]

@tardy mortar woke

[bronze charm]

Uninstall playstore

[tardy mortar]

Got to www.pubgmobile.com

I can't share that link Don't know why

@magic valley there will be a option of download

[magic valley]

@tardy mortar okey thanks bro

[night cloak]

what the security of pubgm???its just for gfx tools user?? Hackers are still alive in the game ...i was killed by hacker in the last game ...

Quit!!!

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

@night cloak i do but they are in ace!!

[arctic dirge]

whom can i contact about the matter relating to the tournament?

[night cloak]

It doesn't matter in which tier they are playing on, keep on reporting them so that the developers can ban these players, as well as stitch the loopholes, @night cloak.

@night cloak maybe they are using anti ban or anti report in hack option!!

[tardy mortar]

@night cloak don't ban until u are totally sure that the player is hacker

[night cloak]

@arctic dirge If it's regarding PMCO, you can email [e-mail].

@night cloak Maybe. But it's not non-fixable. It will just take some time but surely at the end of the month, the anti cheat engine will start filtering it.

@tardy mortarthey killed me 1km away through the wall..! i spectate them!

[arctic dirge]

Like, I'm interested in hosting a tournament for pubg and wanted to enquire about the features that the game developer can provide, the prizepool for the first season is expected to be 200$

[tardy mortar]

@night cloak sometimes non- hacker gets reported that's y I said

[night cloak]

@arctic dirge Unfortunately, the game developers do not sponsor publicly hosted tournaments.

@tardy mortarohh

[arctic dirge]

Alright, thanks for your time.

[pearl perch]

Guys, when is the KAR98K TERROR FANG skin coming out?

[night cloak]

@pearl perch There is no information. Just keep an eye on the shop section or crate section.

ok thnx guys for your time specially @night cloak for your time

[pearl perch]

Why are pubm developers so dumb? Why can't they make the game safe and immune of cheats even a bit? Why is pubg teams only focusing of useless godzilla and other useless upgrades and not on filthy glitches that the game has since start?

[lilac prism]

So is there a way to change modes in advance room settings? Never done it before

[night cloak]

@night cloak You're welcome.

[pearl perch]

The game has become unplayable and unstreamable bcuz of cheaters. We just can't show our gameplay, we keep dying out of cheateda EVERY SINGLE MATCH

[lilac prism]

I can barely find a match in North America server without waiting 10 minutes

[night cloak]

@pearl perch There are dedicated teams working on different section of the game. It's not really a fault of cosmetics team if the bug fix team cannot find a solution to existing problem. And PUBGM is really a complex game, there's literally no mobile game out there like this. No wonder why.

@lilac prism Which modes do you wish to change?

[pearl perch]

I know, that's why people loveD it. Still, if the teams who made this cant fix this since 6-8 months. We'll just lose hope one day

[lilac prism]

Wanted to do like war or sniper mode for advanced room

[eternal arrow]

@pearl perch hii

@night cloak Hey Teach Me How To Hack Pubg Mobile Please lol

[lilac prism]

It won't be fun if u do to lame

[pearl perch]

Single tap, autofire, health loss while landing from parachute, and many more glitches like these have been here since the game was launched. I wonder why they aren't fixed yet

[night cloak]

@pearl perch That's the harsh reality of bringing AAA games to mobile devices. It's not really the developers. There are literally 1000+ different devices out there. If you fix a problem, another device finds a new problem. It's not really easy to fix all the stuff at once. No wonder why most other awesome game developers didn't bring their game to mobile.

[lilac prism]

Well said

[eternal arrow]

@pearl perch i agree with all ur glitches

[pearl perch]

Sometimes the player just won't heal up after being revived untill you restart, sometimes the emulator will keep crashing.

[safe elbow]

When you say “the player” I’m guessing you’re referring to yourself @pearl perch

[eternal arrow]

@safe elbow lol yeah 😂

[night cloak]

@lilac prism I think you can only change region and perspective mode. I actually don't remember if there is an option to change gameplay mode. I think there isn't.

[pearl perch]

I refer to the character. It's a phucking bug.

[safe elbow]

So yourself ?

[lilac prism]

😦 hmm well is there a way you can select only a few guns to spawn in the match? Or is there no way to change the guns either

[safe elbow]

I just don’t get what the point in blaming the developers that are trying their best over the smallest things

[night cloak]

You know not everybody is facing these bugs. And that is the problem. That's why the developers want you to report them. Once they gather enough information, they can put their hand a solve these. It takes time, but eventually they'll solve the problems within a month or two. You just gotta be patient and try to understand how these works, @pearl perch.

[blazing saddle]

@pearl perch go to #504819353049628683 get the emulator role and check the #emulator-support and ask for help there.
Additionally if you want to report bugs please refer to the pinned mssg in #555492558428700682

[pearl perch]

I don't blame the developers. I blame thr management, they're giving more priority and attention to the cosmetics and theme upgrades just to make more money. They're giving least priority fixing the game that's what I feel, if they spemd all the resources in fixing the game even for a month I'm sure the developers and capable enough to make this game smooth and glitch-free !

[night cloak]

@lilac prism Yes, you can select which weapons spawn.

[pearl perch]

I've been reporting the single tab glitch since past 8months, guess what? It ain't fixed yet.

[safe elbow]

I mean you’re on emulator for a mobile game. Pretty sure most mobile players don’t face the same problems

[night cloak]

@pearl perch Let's not start a debate here, you are welcome to suggest anything you link to in game support. Now please move to #pubg-mobile.

[pearl perch]

Mobile players do as well. I play on mobile as well!

[night cloak]

Please #pubg-mobile.

[pearl perch]

Okay

[lilac prism]

Really??? How so?? Sorry is there a video or something

[pearl perch]

I just want pubgm to be a better place and not be dead like other games. We all love pubgm ♥️

[night cloak]

@lilac prism There are a lotta videos you can find in YouTube, they show full customisation and benefits of advanced room cards.

[lilac prism]

Okay thanks for your time much appreciated!!!

[night cloak]

You're welcome!

[polar turtle]

Hahah good job devs.
The game:
Keep crashing almost every match.
If you will manage to enter the match you will instantly see bunch of high jumping cheaters etc.

[night cloak]

10 ppl alive and i get kicked out im so mad

[polar turtle]

@night cloak welcome to the party

[night cloak]

@polar turtle i cant wait for my new phone just to play fortnite

[vagrant onyx]

@polar turtle will i cant get a rename id card

[remote sail]

Last man was not even in the zone can I know why this happen to me

Why there is still hacker

[lavish knot]

Hello, i'm playing at middle east server in the lobby i got 12 - 15 ping but in game is rising up to +100 (just the same like europe server) and I've been tested my ping in TDM mode and Classic mode on the same Server (middle east) and there is the difference. any solutions please?!

[daring patio]

Are you playing on an emulator, @lavish knot?

[lavish knot]

@daring patio yes iam

[storm flume]

Hello, @lavish knot!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[daring patio]

You may ask your question in those channels.

[vagrant onyx]

@daring patio dude i heard back in old day
If someone use controller in pubgM they will get banned is that true ?

[night cloak]

@vagrant onyx yes it's true

Why did i get data has been changed IN THE END MATCH when 10 people alive, and it said data error, i LOST A FREE WIN - _-

@night cloak don't use apk from unknown source

[vagrant onyx]

@daring patio is it true ?

[night cloak]

@night cloak Im using google play apk what do you mean

[daring patio]

I have not come across a user who has been banned for this reason, @vagrant onyx. It is possible though because you need a mapping application which will overlay and might trigger the anti-cheat.

[night cloak]

Download the game from Google Play Store or Apple App Store only

@night cloak im using google play apk - _-

[vagrant onyx]

@night cloak if you playing normal ( ignore )

[night cloak]

@night cloak are you using GFX tool?

??? i dont hack wtf no no gfx tool im playing normal pubg, i turned on gyroscope played it and boom data error

[polar turtle]

I repaired my problem. 😃

[daring patio]

Do not worry, @night cloak. Please wait till the suspension expires and play again.

[vagrant onyx]

@night cloak happen
did you got it only 1 time ?

This is normal

[daring patio]

Please ignore, @vagrant onyx.

[night cloak]

Why was my post deleted lol

[daring patio]

Because we do not supply exploits, @night cloak.

[vagrant onyx]

@daring patio okey

[night cloak]

Well all I’m askin is a tip that’s all lol

Let me rephrase:
What’s the best way to complete the “take me with you” achievement

How can you get in an enemy’s car when the point of the game is to murder each other lol

[supple wasp]

@night cloak just team up in solo mode

[night cloak]

How do you do that lmao

@night cloak it used to get completed even if you sat in a vehicle which had been used by the enemy, not sure now

[buoyant yew]

@night cloak it can be done... just ask your friend to join vc on discord and then start matching on same mode and server at the exact same time

[supple wasp]

@night cloak by talking in all 😂 while you board the plane

[night cloak]

I’ve tried the join at the same time thing but I never get matched up lol

If I try on emulator, that should be a higher chance of getting matched up

hello support Pubgm, I have one question for you and me and my friends. 1 question: have you fixed the anti-cheat in the game? because I and my friends played this game from the very exit, but after when there was a small 1 mb patch in November, or in December, I don’t remember, after this patch they went bans went 3 season RP, and this ban touched me and my friends, we thought maybe a mistake, created a new account and block the same for 10 years (of course, at first there were 3-4 bans for 10 minutes) WE didn’t use third-party software, no vpn, and this wave of bans has been going on for 7 months already banning honest players , but cheaters are not banned, besides, we did NOT use the well-known gfx tools, and so, you fixed Anti-Cheat

[daring patio]

Please contact customer support for further assistance as we are not capable of helping you on this issue, @night cloak.

[night cloak]

OK, but the wave of bans is over?

[split cairn]

@night cloak its not ovee

*over

My account was banned tommorow

[latent widget]

It’s never over till it’s over

[night cloak]

What’s gfx tools?

[split cairn]

Gfx tool increases fps

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Dang

[split cairn]

Gfx tools

[dark pike]

i have a problem, my account was banned while i was playing and didn't use any cheat programmes. i hope this problem will be fixed and my account will be recoverd as soon as possible ( my id : 5224627574

[split cairn]

@dark pike it will not just forgot and create new account

[night cloak]

You will have to contact customer service regarding that, @dark pike.

[split cairn]

My account is banned from very long time nothing happened

[night cloak]

All bans issued are fair.

[split cairn]

No

[night cloak]

Believe it or not, it is.

[split cairn]

It's not fair

[dark pike]

@night cloak i have already called them and i get no response from them

[night cloak]

Your ban is most likely justified then.

[split cairn]

@dark pike they will not response jUST forgot it and create new account . This happened with me also

[dark pike]

@split cairn i have many outfits and weapon skins in this account

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[dark pike]

i play emulator and dont use any graphics or cheating programs

[split cairn]

@dark pike my account that was banned also have too much skins and spend around 2 to 3 k

[night cloak]

Bans aren't just limited to using such programs.

[split cairn]

Can't do anything now @dark pike you need to forgot

@dark pike is it permanent ban

[dark pike]

explain to me plz what the other reasons

[night cloak]

I recommend you read the ToS.

[dark pike]

@split cairn 10 YEARS BAN

[split cairn]

I think you hacked the game🤔

[dark pike]

my freinds always play with cheat called vn hax and dont get banned

[split cairn]

When you hack then you get 10 years

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

Move, now.

[split cairn]

Ban wave is on now

[dark pike]

okay why i got banned i dont play with any cheating programs

[split cairn]

So only try hacking on guest account not on real

[night cloak]

Last warning to move.

I'm not joking.

You've most likely violated the Terms of Service, @dark pike.

[gritty girder]

Anyone know what the minimum period of time is for the returner missions to appear in PUBGM?

[night cloak]

14 days I think

[glossy sable]

@gritty girder It was supposed to be one week... Apparently not (I logged in today after one week)

[dark pike]

advise me what i should do to recover my account plz

many arabs using hacks and dont get banned

[tender pond]

#chat

[split cairn]

Come on general khaled

[night cloak]

All account suspensions are, as repeatedly informed of earlier, justified. This means that no accounts are suspended without a proper reason. Accounts are suspended due to violation of Tencent Games' terms of service, and there is no way of recovering access to a suspended account aside from waiting until the punishment automatically ends. The punishment's duration normally ranges between the following two options, depending upon violation:

• 2 months: Use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator.
• 10 years: Use of unauthorized third-party software and/or methods, such as—including, but not limited to—cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality.

@dark pike

[glossy sable]

So I still didn't get an answer to my query from 3 days ago 😅
I can't redeem the Returner skin in Beta, all I get as error message is "120221"...

[storm kelp]

i have a question

i started playing pubg after an year and when i logged in all my items were gone

[glossy sable]

Did you use the same account?

[storm kelp]

yes

i used the same account

[glossy sable]

I mean, did you link a social media account to your game account?

[storm kelp]

yes i did

?

please tell

can somebody help me here?

[night cloak]

That shouldn't be the case.

You must've logged into the wrong account.

[storm kelp]

well sadly that is the case

i logged in it and the name was also the same

[night cloak]

Were you banned previously?

[storm kelp]

my level was reset as well...so were my items too

i was never banned

[night cloak]

Weird.

Perhaps you could try contacting customer service?

[storm kelp]

i have tried a million time contacting them but no response

[night cloak]

Social media accounts like facebook revoke acces to third party sign in, if inactive for more than 6 month's

That might be it

@night cloak You can manually revoke the the access by going into your facebook settings too.

Yeah

[storm kelp]

well the thing is this that: i logged in to pubg using facebook after like an year. when i logged in i saw that all my stuff was removed and my level was also reset

[night cloak]

But revoke isn't unlink. It just revokes the access.

[glossy sable]

☝
And it just occurred to me that I saw the same issue a few weeks ago, contact in game support and they'll hopefully get you everything back , but you'll have to be persistent, as you'll mostly get bots.

[storm kelp]

u mean the customer service that is in the settings page?

[night cloak]

Yes, that's the only customer support in this game.

[storm kelp]

i think i ll never get my items back ;-;

[night cloak]

If you logged into your correct account, you sure will get it back. But you must know the character ID of your game too. That is needed.

[storm kelp]

OOof

i logged in the correct account

[night cloak]

☝️ official pubg support page

Pgm support page

[storm kelp]

where?:

[night cloak]

Stupid question
Does your ping affect matchmaking
Say you got like 180 to 300 ms and usual ping in that server is like 60 ms
Would it affect match making for me?

It will not.

[storm kelp]

somebody gonna help me or not?

[night cloak]

Only thing you can do is contact customer service, @storm kelp.

[storm kelp]

thats not working for me ;-;

[night cloak]

There's nothing we can do about it here either, unfortunately. You'll have to restart.

[storm kelp]

;-;

[glossy sable]

@night cloak Only thing it affects is your number in Team List.

@storm kelp You have to be persistent with your request, you won't get any human before a few days.

[storm kelp]

ok ;-;

btw thanks ;-;

[glossy sable]

No problem 👍

[night cloak]

@night cloak 180-300 is not that bad, sometimes I get 700 ms

[verbal forge]

How players are using anime voices in quick chat? 🤔. Kinda curious

[glossy sable]

It's a modification, but files tempering is bannable.

[verbal forge]

@glossy sable oh i thought they switched to the japanese language

[limber jewel]

Hello i need some help here, im trying to create my clan, it says that the name haves more than 14 letters but it haves 13 actually, can someone help me?

[glossy sable]

All characters are counted, including spaces and special characters.

[limber jewel]

@glossy sable yeah i know but it doesnt have spaces, i count the special ones too an i have a total of 13

[glossy sable]

Mmmh strange.
Please provide a screenshot then.

[limber jewel]

okay

[night cloak]

@limber jewel Clan name doesn't support special characters.

[limber jewel]

but i have seen clan names with ø

[night cloak]

ø = 2

[limber jewel]

oh

[night cloak]

Your name must be 12 characters.

[limber jewel]

thats why then

done, thank you!

[night cloak]

You're welcome!

[night cloak]

Hi, may I ask if it's possible to unban an account at all?
and if not, what about deleting it?

[bleak lion]

You can use the file claim option for that, @night cloak.

[night cloak]

How to activate returner ¿

@bleak lion Hi Sam, i did that, but the only response was some thing completely unrelated , the Bot that replies is simply too good , afterwards i tried emailing but the reply was also something completely unrelated, with nowhere left to go, i thought i should try here.

[bleak lion]

That is supposed to be only way, @night cloak.

[cold rune]

what does this mean?

[glossy sable]

@cold rune There's apparently an issue with your files, repair or reinstall the game.
Know that your custom settings might get reset...
Check your network too, try switching data/wifi.

[cold rune]

@glossy sable so you have no clue and are guessing?

Anyone KNOW what it means?

[glossy sable]

@cold rune I'm saying what the message is saying, you have a data error with your client, meaning issue with your game files, and the message itself tells you to check your network connection.

error with client = issue on your side, not theirs.

So I'm not guessing.

[cold rune]

yes you are

[glossy sable]

Fine.

@bold siren Can you confirm, please? Thanks.

[bleak lion]

The message only suppose the problem with your network connection.

[glossy sable]

sorry for the ping

[cyan copper]

I need help with a ban

[bleak lion]

Kindly explain what's going on, @cyan copper.

[cyan copper]

So a friend of my was playing and as soon as we got out of a game he tells us that he was banned for 10 years and he filled out a thing but it been a year and that haven’t got back to him and I told him I’d ask the people or admins On there discord

[proper anchor]

Hey iam not getting this offer plz help me...why😢

[bleak lion]

Any admins or mod here cannot do not deal with bans here, @cyan copper. They cannot do anything with that.

[twilit abyss]

Do We Get Banned Using VPN?

[bleak lion]

Maybe that's available for some specific regions, @proper anchor.

Nope, @twilit abyss.

[cyan copper]

Well then wut am I suppose to do

[twilit abyss]

Cool. Thanks @bleak lion

[proper anchor]

@bleak lionmy region every one got except some people

[bold siren]

It is true what @glossy sable said, @cold rune. File the claim and check your internet connection.

It depends on what you use the VPN for, @twilit abyss. It might get you banned and it is not recommended.

[proper anchor]

Help me

[cold rune]

@bold siren you’re telling me he is right but recommend to check internet connection when appearantly my „game files are corrupt“?

😃

[bleak lion]

I don't think there are any possible way to know about that, @proper anchor.

[proper anchor]

@bleak lionthere is no customer care. That game has one which doesn't have much options . I don't know how to contact pubg. 😫

[bleak lion]

You can ask them any questions, @proper anchor. They will provide you assistance for every question that you ask.

[cyan copper]

We’re is the pubgm support

[cold rune]

we are in the pubg mobile discord server - channel support. everyone here is a volunteer. No one can provide true customer support as no one works for tencent or whatever their company is

[bleak lion]

#481198147478224896 6.1, @cyan copper.

[proper anchor]

@bleak lionnothing it is directly asking review and telling to try Facebook and Twitter😔

[drifting lark]

Whaaaat?

[distant escarp]

[night cloak]

Hello

New update when coming

Hello

[bleak lion]

The new update just rolled out and you have started already, @night cloak?

[tardy mortar]

Frank

[glossy sable]

The "update when coming" spammer is back at it...

[polar turtle]

Why after implementing “anticheat” system we have 10x more cheaters than ever?

[vagrant onyx]

@night cloak new update coming in 19/7/2019 with new season

[open oracle]

Why i get 48ms in solo and 88-120ms in squad mode😑😑
Fix ping issue ASAP

[green tundra]

Guys i got banned 7 day this will do my Rank and RP Zero ?

Help me please

[glossy sable]

No, it will remain the same.

[green tundra]

but when i'm check now saw my Rank Bronze V or this only during 7 day

[glossy sable]

Only during these 7 days, since it's temporarily deactivated.

[green tundra]

@glossy sable then where are u from !

@night cloak its bad game

@glossy sable ..

[night cloak]

wtf

[green tundra]

@night cloak PUBG bro can't said to hacker no because here hacker paid

[night cloak]

realy

[green tundra]

Them banned me because playing with player hack and leaved hack playing what u still need ? !

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

Just hit ace and lost -33 in the first match, shouldn't i have tier protection or what? Wtf is this s.hit

@oak plover u got 10 uc of popularity, not 10 actual uc 🤦‍♂️

[eternal dew]

@adminstrator

@ADMINSTRATOR help me

[glossy sable]

Please state your issue without pinging admins.

[eternal dew]

@neon patio i just won and I got deranked

I went from platinum 1 to 2 I'm supposed to be diamond

This is the fifth time this happened

[glossy sable]

1. Are you sure it's the right server?
2. Maybe it's the points/ranking from a previous match that weren't counted yet.

[eternal dew]

Yes

I always play on europe

And I got deranked not ranked up so no server difference was there

[glossy sable]

It might be n2 then.

[eternal dew]

?

Dude just listen

[glossy sable]

Maybe it's the points/ranking from a previous match that weren't counted yet.

[eternal dew]

I'm supposed to be diamond II OR I

[glossy sable]

Yes I get it.

[eternal dew]

Because this happened many times

And I got disconnected from matches many times and my internet was ok

So TenCent I need compensation

[glossy sable]

But those are two different issues?

[eternal dew]

Not money

I mean rank

TenCent just compensate

[glossy sable]

And staff here don't have direct contact with devs, it's useless to ask Tencent for "compensation".

[eternal dew]

Then how do I contact devs

[bold siren]

Internet issues can make you disconnect from matches, @eternal dew. Also, I truly understand the frustration but we are just volunteers in here, no need to complain.

[eternal dew]

I want the ranks that I was supposed to Get!

[glossy sable]

In game customer support. You will get bots at the beginning, but humans after a few days if you are persistent.

[bold siren]

I’m sorry, we cannot help you with that.

[eternal dew]

How do I contact devs without reporting

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[chilly sluice]

Another beta update

[glossy sable]

Ouch.

[chilly sluice]

Just reopen beta chat so we can know what happin

[remote sail]

Hi can someone help me .
When Pubg age restriction came in India i put it as 18 and above ...but yesterday I went to setting and turned it off.
Now i can only play 6 hr a day ....
Dude I 22 please there should be another way around

🤔

[pale falcon]

You can’t remove it.

[glossy sable]

Apparently there's a trick to turn it off, go to a Custom match, and go to settings when you're in the lobby, you can toggle +18/-18...

[remote sail]

Will it work @glossy sable

[glossy sable]

I don't know, try, I'm not Indian so I don't have this but an Indian friend made a video about it.
I can send you a link in DMs if you want (not advertising).

[remote sail]

Thanks bro

[untold anvil]

@remote sail go to setting in your lobby scroll all the way down at the very bottom there’ll be a option called other

Click on it there you can change the settings for the age restriction

[remote sail]

I just did that when I was playing game where I unconsciously selected it ... Now it say I have to wait 1 month just to click it again

Seriously why so long

[glossy sable]

Ouch. You have to wait for one month then...

[remote sail]

I m in crown 2 I plan to reach ace this weak but now its really hard to play

[blazing saddle]

do not chat here. feel free to use #chat or #pubg-mobile

[mossy kestrel]

How to change font like this

Plzzzz tell me

[red root]

Hi, I'm being hacked by someone.

It's not me

[glossy sable]

Can you translate? My portuguese isn't good

[red root]

Estou traduzindo

*I am translating

Help me

[glossy sable]

I mean, tell me what's written on it...

[lean mirage]

Reported hacker loki3838 shot me threw 4 walls as I was prone MODs pls help

[glossy sable]

Mods here can't help you for hacks, report them in game.

[lean mirage]

I did but sadly I want him ban so he can’t ruin the game

For everyone that’s still in it that’s tryna rank up u feel me