#questions
1 messages Ā· Page 456 of 1
@paper osprey Your phone has accelerometer, most probably that's why.You have gryo settings turned off?
I need help with my account
I have only one Pubg account and I never want to lose it.
I once gave my password to a friend because i wanted to buy RP
I paid him personally
He bought me RP
I changed my facebook and Twitter password later
But he still can open my pubg account
Because of some personal reasons. My relation with that friend is not good anymore. And I don;t want him to have access to my account
Please help me with this
I play pubg Mobile. But I use emulator to play.
@frank whale I suggest you to try revoking PUBGM's access from both the social networks and try loging in again with changed passwords.
@neon patio
why pubg emulator have many cheat why cant ply why i install this fxcking game why tencent cant stop this why ur admin pubgm server?@neon patio
@grizzled lark
@night cloak I don't know how to do that
@night cloak stop pinging staff
@frank whale Lemme find instructions for you.
I'll be thankful @night cloak
@rare scaffold just report plz check ranking eu and asia how can kill49 enemy?
Dyno is offline, do copy/paste @rare scaffold!š
@night cloak, We need to wait until Tencent takes actions against them, all we can do is report them. We don't have any powers to just directly ban them.
@grizzled lark Can you help me with my problem?
Kindly send that to their dms, links won't work here.
@frank whale
Facebook - Just go to āSettings and Privacyā>>then āAccount Settingsā>>then āAppsā>>click 'Edit' in āLogged In With Facebookā>> then mark āPUBGā as a option>>Press āRemoveā.
What about Twitter?
Can he log in to my Pubgm account using twitter? I changed Twitter password too tho
@frank whale Gimme few more mins...
Thank you
Sure
If I remove Pubg from Facebook settings. Will I be able to access my pubgm account through facebook later?
@frank whale I have to share a link with you regarding the instructions but sharing URL's aren't allowed in this channel,
Can you enable your dms for a sec?
Sure
@frank whale As far as other users experienced here, I can say that you will be able to login with your same facebook account in PUBGM.
(even after revoking access).
It is allowed. You can Dm me
dude my game crashes too much
@exotic pebble,
Let's try with few steps -
Go to application settings
and use the Force Stop option
then clear cache storage,
Come back to the game,
use the "Repair client" option and restart.
Now I get it...When I gave him my Twitter account password to access Pubgm account...He removed pubg from my twitter and linked his own pubg
his own twitter*
I always log in using my fb account. I just tried to log in with my twitter and it was creating a new account
What do I do now?
I can't unlink Twitter frm Pubg š
š
Thank God that I didn't unlink my facebook account before checking
Unfortunately,
In this case the only option you've left now is to contact PUBGM's in-game Customer support.
I will contact them right away
i suggest attending church on sundays and pray that you get that slim chance of customer support doing what they were paid to do @frank whale
@frank whale Due to a huge userbase, the customer support might even take days to respond, please deal with patience.
I will be patient. I love my account. I don't wanna lose it
@frank whale ā ...
Oof
Get rid of hackers!!!
They will be ridden of soon
Pubgm devs are working on it i guess
We have to be patient . Its a very hard process . Please understand them @night cloak
Yes you're right @mellow meteor
yes, clicking a few buttons to ban one single person on the leaderboards takes months. Must be their grandmas doing their job for them @mellow meteor
Lmaooo
@tidal mist it is always on
@paper osprey I mean the PUBGM settings,if yes turn it off.Voila
I know the pubgm is on
the ability to answer every question with either, "we dont know", or "contact customer support". @mellow meteor
Lol...
This is pubg support not chat
I disagree with @haughty cypress
#pubg-mobile - discussions...
She was just kidding calm down lol @frank whale
I just needed help and I got my answers and they are trying to help me as much as they can.
I am calm lol
Exactly she was kidding
smh im just providing divine help š«
š
XD
Okie.... enough discussions here... further - #pubg-mobile
Ok senpai
Mikey? @wispy matrix
Yea, whatsup? @mellow meteor
@paper osprey Yeah so .. what's the issue then?
Lmao i remember you from lfg asia back in season 3 @wispy matrix
Anybody know to to fix screen shaking when you put both fingers in phone in pubgm?
Um how and where can i use lucky egg? Its going to expire in 2days
What do you want? @toxic rune
@verbal forge guessing a event is coming soon for those
Even at 80ms ping my game is lagging continuously idk why fix it
@turbid python might be your device performance low
It is happening since yesterday before my game was running smooth
@turbid python Is the game choppy for you? Or you're just teleporting?
@verbal forge You'll be given BP for the eggs.
Yep I'm teleporting
@turbid python Hmm, server is struggling due to high traffic, try playing at a later time.
@night cloak email tencent ?i need this
@night cloak The email service was discontinued ages ago.
@night cloak why?
email pubg?
@night cloak You can contact them in game, that's what they wants you to do.
@mellow meteor oh yea, i just saw our dms. Good to see you dude. 
BRO WTF
I live in India and moved to us and I canāt use my skins
Whatās wrong with this game
I spent 1K on the skins
WTF
Bought the skin when you were in india?
The thing is, items which are available in a particular country cant be used if you purchase them using vpn in another country
Vpn?
Yea
Whatās that
People use vpn to get some country limited skins
Which are not usable when vpn is disconnected
I just want to use my skins
I can only use 2 outifys
Outfits
Everything is unusable
There is no way to use it now, if the system doesnt allow it.
@shut token A few items are region only. That means, you can use them while in India.
Yes, it was written in the FAQ, from where you purchased it.
how you got that skin?
Question is, from where did you buy?
The shop
lucky Shop?
What you mean?
It was a country limit item.
Lucky Shop is only available in South East Asia
I lived in Bombay since season 2
you can't use things you buy from Lucky Shop outside south East Asia
Why?
it clearly says that
cuz it's specifically for them
Unfortunately, there's too many people use VPN services to get access to other regional items. The devs had to bring this strict policy. Discussing about it in here won't magically bring the option. Please move to #pubg-mobile for further discussion @shut token
most of South East Asian countries are poor countries, pubgm is just giving South East Asian players a chance to enjoy those skins
I've mentioned why you can't.
Can we do something about it
but they don't want others to take advantage of it, so that's why it's only available in that region
you should read it before you buy it
that's your problem, nothing we could do
I had to come live wit my brother in El Paso
Iām not going back to India for a while
maybe write an email to tencent explaining your situation
Can I please get their email
i donno...
Getting refund or to use an item with the argument that you did not know the caution will not be valid. Please move to #pubg-mobile @shut token
I've a question. can i complete those useless rp missions by playing arcade?
The email service was discontinued. You can contact them in game by tapping on customer support.
@hidden crater Yeah, unless it specially mentions "play in classic mode."
ohh, okay. thanks
@hidden crater war mode wonāt count, though.
I accidentally purchased 50$ worth of UC when i meant to purchase 5$ to buy a name card. Any way i can get this refunded? can i get a support email?
@winter sundial If you didn't spend a single UC, just get the refund from Google Play.
Oh then contact iTunes support. Just download an app calls "Apple support."
hi , is it possible to remove yourself from someone's fan list
@sour ledge Just stop reacting to the popular chicken emote, you'll get removed in no time.
i mean , i got added to the list without even reacting
i would like to delete the account completely if possible
@sour ledge It would be listed under basic settings, if you were in Europe.
you mean unlinking from social media ?
you mean unlinking from social media ?
you mean unlinking the account from social media ?
i guess i'll ask customer service
@sour ledge Nope. Something like this.
Because you're in Africa.
Nope, it's something you select while creating your character.
guess i'll ask customer service then
You can ask but they won't be able to help you in these regards. Tho they can help you revoke access of your social media accounts - which will prevent pubgm from getting data from your social media. And right before that you can use a rename card to change name, voila. It's very similar to the one you're requesting. @sour ledge
hi
can I know what are the maps files?
where are they located
and what are thei rnames
Sahnok Miramar and Vikendi
thanks
@night cloak You can find them in Android/data/ most possibly.
and what are the names
android/data/com.tencent.ig/files/ue4game/shadowtrackerextra/shadowtrackerextra/saved/paks
maps start with "map_"'
i saw this in a video
Im having alot of lag in fpp when im engaging in CQC, im playing on a j7prime 3gb ram phone on smooth graphics . Is there anything i can do other than get a new phone ?
So in top in asia crew challenge there is hackers
Crew
Why are still there
Like my team is on 101 rn because there is like 20 hackers team in crew challenge
Literally got killed 2 times by hacker through walls
hello . soo i got banned and i do not use any cheater , and all the cheaters staying play .
@night cloakdoes it lag on tpp?
@frail parcelwait for the update, lot of players are getting banned ,i think it's bug
someone can give some answers ?
There is no answer from the support !
The answer is (it is a bug, wait for the update)
@dense ridge when have update ? ( i will lose my royal pass mission ! )
@dense ridge no reply ..
@frail parcel listen, we don't have any contact with the developers here ,this is just community support
@dense ridge great, I'd love to be a part of you
Ok
Hi guys
I have some problems in pubg
When I logging in game after it showing your device is not supported
I need a support for being server time out and server not responding while i am on the game. And I died many time by this
My phone is also 2gb Android 6
@night cloak get a supported device ,pubgm requires 2Gb of ram and android 5.1.1 to run.
I need a support for being server time out and server not responding while i am on the game. And I died many time by this
@molten crown @tropic ravine
What is you device ? Samsung?
No mione
R1 model
The 2gb or Ram means very little. Itās just a general posting
Not every device is run it
Game is started and fb logging also done but after it showing your device is not supported
Right
@night cloak your device is not supported.
It is already open and run
Sorry but you need new device
How can you say my device is not supported
Itās not supported , wonāt even run well if it did
Same with iPods and most iPhones 5-6ās
And various low and mid range android phones
First tell me one thing
Who r you
Gamer or customers supporters
You are piko?
@tropic ravine @molten crown this guy @yuvraj1991#3272is abusing here in the chat .... It's abusing in Hindi. Please see through it.
5 landings on top op buildings at quarry, only 1 counted. For real?... getting really tired of this bugged garbage
@night cloak he is abusing in hindi simply report in #discord if you want @dense ridge
Not my issue @supple wasp , tell the other guy
Iām just wondering what the translation is
š
no I just translated its on him if he want to report
š š
I just assumed they were talking about their R1 not being supported
@coral maple what u do
@coral maple youāre out of luck. Nobody here can get you out of that
Hopefully they donāt say nothing , everyone does that
@opaque sorrel don't know didn't do anything
ā
@night cloak so who can help me with this?
Nobody really
Most bans donāt get unban , youāre only option is right there on the screen but youāll be yourself if expecting a quick turn around
@night cloak but why 10 years š² I will be to old to play I might be died by that time š©
Thatās basically the permanent ban
@night cloak wow thanks tho just have to wait for COD I guess I'm done with pubg
hey all guys i need help . iām in 31 years but by mistake i put yes im 18 now i cannot play more than 6 hours can you help me please
Does anyone know how I am able to access the Chinese version of PUBGM?
I believe there is a different client?
Why canāt I redeem the crate?
@Crude GamingYT#4432you already redeemed 10 times.
Can subscription renew,if you have not sufficient balace in the payment account?
*balance
@mellow mauve tap tap store
Has anyone had there membership for prime plus renewed and shows you still need to purchase in game? I was charged in for the next month but it says in not subscribed and when I click to buy again it says I already have it so I donāt know how to fix have reinstalled and reset app and phone still a no go
@mild capein subscription part many bugs and glitches there.
@mild capethey need to optimize the game.
@night cloakLOL
@night cloakhere no one help u to ban hackers.
Report them that's all @night cloak
š š š
@night cloakyes u can report in game, here we can see ur pain.
What
When does this season ends?
probably after rp ends after 15th may @foggy notch
Hello dear Mod @tropic ravine
I need help. when I try to login to my account they says that "PUBG mobile global version is not available for this account". What should I do now? Is there any solution?
@delicate carbon is it your global account?
Yes that was. Now I can't login.
It says that I need to use Vietnam version for this account. why dude? š
like this one.. There is no solution for this problem. I'm sick af.
@flint garnet would you please look at my problem.? Thank you ā¤
Its not a problem, its a feature
@delicate carbon did you login with your global account in a different game version?
Yes I did. But I want to play global version now. I think I can't play with my friends after using VN version. @flint garnet
@delicate carbon thatās not possible, unfortunately. You can use that account only in VN version now.
Do people get banned for using gfx tool to get their game to run smooth
@cold flare Yes, sometimes.Use it on your own risk.
claimed play store offer (says saved in play store) but when i go to purchase 30 UC with said offer it doesn't show up as having received any offers and asks for payment info
anyone help?
This guy is selling hacks in his description and reached conquerer tier using hacks, but still not banned. And now his clan is in #1 in Crew Challenge. Hats off for the pubg Devs
Lol champion is a businessman @pastel sage
Dont mess with god or they will bring divine punishment on you @pastel sage
Just checked his page and his not lying @haughty cypress
Billion dollar company can't ping lock the crew challenge. Embarrassing
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Pls subscribe and play with me
Can I send any bug report over here ?
@night cloak What's the offer? It might have a predefined purchase set(Example spend 5$ to avail 2$ off)
@hollow elbow Checkout #555492558428700682 and react to the one you're facing.
why am i in the indoesian server even though im from philippines?
Closest server
just happened to me recently
Been on the loading screen for about 10 minutes, what should i do? (Already tried to forcefully stop the app)
Android??
Yea android
@glad palm it happens to me in usa when my local server is under to much stress it can happen or if your friends are using that server then you join them it'll change Your server to match theirs.
It's stuck in loading screen forever??
I guess but im stuck in it for about 10m
@steel rover probably a bad server connection or your phone has glitched and needs to be turned off and restarted.
Did you tried restarting game
Have you updated the game recently?
K
After I updated my game (android) it glitched out like that and I had to actually uninstall then reinstall
But hopefully you just restarting it will help
By restarting the game what do you mean by that?
(Just rebooted my phone, still doesnt open up)
@iron ridge
@steel rovertry clearing cache of app
Alr give me a sec
It happend last month though although now I just have server connection problems because of where I live.
And what I meant was restarting the phone, instead of "Powering Off" the phone you'd " Turn off and Restart Phone".
Cache is cleared still nothing
Wait @steel rover
Holy crap
?
Repair client?
Yes
I think rax knows how to do it
@steel rover it's your data connection
Data connection wont freeze the loading screen it'll tell you after a bit it wont connect.
Try changing your DNS to Public Domain (such as Google DNS) or switch from 4G to WiFi or vice versa.That should work.
Same thing happened to me
Server not responding are mine
Thank you degi
Or it goes yo the login screen n says you have yo go back to the login screen
Repair client works definitely
Was to afraid of using it
So I uninstalled then reinstalled
Cross fingers dudes it worked for thrax
@midnight lantern by loading screen i meant this
I had the same problem but instead of "starting" it was "downloading resources"
Somehow i managed to fix it and this happens next
Did you enable storage permissions
Yes i did
Ok first back up app
Rename obb and data file in Android
Uninstall and reinstall the app
@steel rover
Hey rename the folder to com.tencent.ig in obb
It will word
Alright its downloading
What type of customer support is this they closed the conversation without resolving the issue now what should i do?? @harsh anchor
Can any admin help me out
this has got to be the biggest LMAO ive seen thus far, i suggest posting this to reddit @maiden nymph
Ok šš
@maiden nymph You could send a detaied message including your issue instead of only a 'Please help me out'
Aim teleporting to east on its own and never lets me play my game
Customer service is awesome that nobody responds even after 10 days
It's happening since two days earlier game was running smoothly @night cloak
@night cloak send these links to the customer support
Should give me me that server link. Give those losers a piece of my mind
well, the devs are also to blame for not amping up thier anti cheat measures
@tidal mist i have send a detailed message above explaining everything to them and this is the second time they closed the conversation
I lost my uc and i don't know how can i get it back
@harsh anchor @haughty sleet help me out please
How did you lose it?
After the update
Report them in game.
@wispy matrix see my above chats
I see. Try sending email
I don't know the email address
Check playstore
Ok
It is in game details
@night cloak what server is that?
Now???
Wtf is going on seriously i paid for the uc and now when its gone i m not getting any help from the support team
they only provide anger support
@fluid dock cheats i have many discord for pubg cheat
Do NOT share. @night cloak
@tidal mist i know
@maiden nymph Hey, since the customer support isn't helping you, I highly suggest you to get the refund from Google Play. They will refund you the money.
Can i get banned for using gfx tool, my friend has been using it for 2 months without getting banned
Mo idea
@cold flare
But i read back in the old day if they use GFX Tool they will get banned
Yeah i thought the same
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
But my friend keeps using it, and im here getting pissed of playing on high frame rate wheras he gets extreme frame rate option
He isn't banned yet doesn't mean he won't get banned in coming days.
Normal. One of my friends got banned after 8 months. It's pretty random, depends on when anti cheat engine gets triggered.
@night cloak check dm
Which graphic optimizng app . Is best . They not ban my account
How do ranks work... like do they matter anymore
Im Gold 3 and get Conquerors and ACE on my team
Random teammates
ranks are in the end, an image for you only. It just increases your chances to pair up with teammates close to your rank, supposedly
Sir
In crew challange
There is a God clan in top they are full of hackers
Do you want to see their kd? Wait let me show you
fyi, admins have no power over what happens in the game, there is no reason to show us any proof of someone cheating, your best bet is to report them in game and leave it be @full pivot
If u get killed by them, though luck. Pubg not going to do anything about your lost points.
so pro
The KD is irrelevant. U should look at the "most kills" and "headshot %"
sooo what do you wanna do about it?
Tell pubg to ban them
The issue is pubg doesn't do anything about it lol
nobody in the server can tell them to ban them tho @full pivot
Been 3 months since the season started and there are still cheaters
Yup
just leave them be lol
Wow
@full pivot tell pubg to ban them? As if pubg cared.
nobody here can do anything about it, save your breath
We will freaking leave pubg if these hacks will be in game
then you should leave now
Remove the BP create
well, removing it wont really change anything š¤
1st, it's rare you encounter a cheater in the game, 2nd every game has cheaters, no game is perfect. 3rd, pubg ain't gonna do anything about it, so u better quit now.
codm will probably fade away quick just like the other pc cod games
@gaunt ember then what's the fun? Gotta give poor people some free money to spend
Codm looks so bad tbh
It may work.
everyone who are just welcoming the game is just being hopeful pretty much
I preffer the pubg adaptation of TDM than codm
It doesn't have any cheaters though.
When open other create . Only get BP create items . So why need bp create author wise remove other create
@night cloak for now lol. They will find a way my friend.
dude. every multiplayer shooter will have cheaters, no matter what @night cloak
@gaunt ember that's called business and lures u in to spent more money in order to recieve the item u demand.
someone here has can reason well enough it seems
Shii i didn't made sense at all
Lets keep chatter here to a minimum.
@polar inlet you right
They ruined my life š
sad that pubgm is your life
Ace/Conqueror matches are the same.
"Hackers" u face in conqueror, i face in ace. Deal with it.
@haughty cypress @polar inlet rely on tencent. They are hackers imao. I just faced a hacker.
i dont rely on tencent lmao, i want to see the game die, wholeheartedly
im just here to spill my opinion and whats most likely to happen so you people wont waste your time
If this happen continuesly I will hack toošš
U do u honey boo
Lol
@gaunt ember 3rd party apps not allowed.
Hmm . Only hacker allowed š
How 3rd party apps affect the game and how cheaters use their cheats are completely different
Any suggestion to fix spectate bug?
Wait for update
^
I just realize that this bug is only happen in Asia server, i play in KRJP and this bug doesn't happen
@gaunt ember ok
š
will they add middle east server in the new season 7 update?
yes
Wow nice
it only took more than 3 months
My friend downloaded the beta version of pubg mobile and now our ping issue has been solved
I am waiting for the new update š š š š
More than 1 year, really, they could've done that since the first update. But whatever
@jolly lagoon bro only wifi users are facing this issue.
@rustic sentinel nope, i use data and still have that issue
@jolly lagoon i also facing that issue. And i reported too many times but they didn't fix it.
@jolly lagoon i hope they will fix it in the upcoming update
that would be a miracle
Pubg mobile customer support....uh suck!!!
How many of you guys got your legit purchased UC back after the UC glitch got resolved..??
ok
Anyone help me I have video of hacker pushing with non hacker player where can I report
Hey I have a question regarding flag card. I bought flag card from shop but whenever I try to change my flag , it keeps saying dat I have to wait 14 more days.
The flag change card allows you to change your flag, but it doesn't reduce the cooldown time to change the flag more than once in 60 days. @soft otter
I thought I can chAnge my flag once a day with store bought flag card otherwise I can just change it for free once 60 days ? So I wasted my money on card ? @onyx cairn
Ah, no, that's bad but the description is telling you about the cooldown time. š
𤦠cant find a single solo in NA, cant push rank
I have a problem, Every time I get knocked and get killed I get disconnected then I try to rejoin the match to spectate my friends but then I canāt rejoin the game, I then leave the squad Iām in go to spectate their match but it then says āspectator limit is maxedā
@soft otter The flag card is bugged right now. No ETA when there will be a fix.
how long can smoke grenades last?
I need little help regarding RP.
Will the RP section will be open on 15th May?
It could be open on 15 and get locked on 16. Judging from the previous season @quaint hedge
@limber haven, So will i get a daily mission on 15th May?
If RP doesn't gets locked, yes
Any staff, who can confirm this?
The staff here can't tell you anything about the game news š¤š¤
@gilded citrus. ~20 seconds
@quaint hedge It'll be locked on midnight (china time) on 15 may I suppose.
Everyone will lose ranks in the end of the season right?
@bright narwhal yes
But is it true that gold and below won't lose ranks
They do lose ranks a few tiers @bright narwhal
Someone in reddit said they won't
@tidal mist wdym
If your tier is Platinum or above,you'll be reset to platinum
@tidal mist someone said i might be silver if im platinum
Yes you should be silver.
@tidal mist k
Anyone wanna play now
Any one help
@summer steppe #lfg channels with your server
@tidal mistpok u
My pubg dosent work on my phone
...
I have xperia t2
@night cloak what's the issue?
@night cloakbuy new one
š
@tidal mist Im now gold, shoud i still push to platinum or just wait for the new season?
Some of my friends have 1 g ram and its work
I've 4gb ram .But pubg not working properly
No, it's unsupported. @night cloak
@bright narwhal If you're free push to plat,it'll give you experience and some higher tier at next season
@night cloakit is free fire not pubg for 1 gb
@tidal mist yeah but silver and bronze isn't really far off, and its easy to push rank in low tiers
@tidal mist yaha say bro
I'm in diamond 2 with kd 4.5
My acc is ace, in my pc,,, but i want play it in my mobile
I need best and active players
You guys always talks about fairplay but that never happens most of the time I get killed bYe emulator.....i think ...you guys never fixed this thing you always lied to uS
@night glacier Are you sure all of your squad mates are using mobile?
Yaha I m playing randomly bro
Strange..ever used an emulator before?
Never ever can give u my user iDalso
Lol
@night glacier it might be a bug that you got matched with emus because normally you don't
Many times...I got that
Can a mobile player and emulator player play together?
Yaha many times
Yes
Why does the game freeze when talking in a discord?
Perhaps try running it without talking on discord?
Your device can't handle that many apps running at the same time, I suppose.
Considering PUBG Mobile is a huge app.
They can, @bright narwhal. However, they will only be matched against emulator players.
@night cloak my friend and i are gonna play together, he uses emulator, will i be at a disadvantage playing against emulator players?
Well, depends on the skill of the opponents, and yours, frankly, @bright narwhal.
Is it easier to play in pc?
I've never tried it before. It's a matter of preference, I suppose.
@bright narwhal Yes it's easier with the aim assist and a mouse.
Well then im going to underperform and face the teasing of my friend because i "suck"
then why is he even your friend lol
@haughty cypress we were classmates in elementary lol
thats sad
@haughty cypress well he's a douchebag sometimes but overall he's nice (sometimes)
@haughty cypress
Could you elaborate?
How to download game data with cellular data?
I can't access the game
On the startup screen there a text asking for download but there is no options
Is there any solution to play the game from 1 gb ram??
no, and in this day and age, an upgrade for your mobile device isnt all that expensive @night cloak
@desert barn your data file is probably corrupted, try reinstalling again
@solid coral wait for the devs to come back from their 24 hours of rest per day
And everyone whose legit rp was taken in rollback has got uc compensation except me. Isn't thay great?
I have sent them an email. Sent the purchase proofs in in game support like a month ago
@neon patio
@haughty cypress the problem that am in the army)) i just want to waste my time on it. Thats all
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
I have a question, any supporter here?
@sage pawn What ?
Fix this issue or this game will be finished
And everyone be like "ohh pubg has finished"
Don't @ me
They're not alot of users facing this issue, DeaN. Maybe it's a one time issue you faced because of your terrible luck.
Oh yeah, you know what
And you know what terrible luck is?
You and me crossing each other's path and me breaking your jaw, that's what we call terrible luck.
Edgy stuff
Rude. š§
Watch your words from now on
Can we get the title if we come back from ace?
How to unequip bag in lobby without losing skin?
use the closet function
@haughty cypress i jusy tried but my character still has bag when I switch to other closet :(
remove skin in one closet and pick the skin you want in another, then change it around
@dense ridgeit lags on all modes but in fpp irs very laggy
Hey guys I have a question
@night cloak do you aften play fpp? Sometime it need time so the mode run flawlessly
@night cloakask
How am I supposed to create a chat room on this version?
I did it once on 0.6.0 but I canāt do it right now.
Has it been removed?
How am I supposed to get the rename card if thatās the case?
@night cloak buy the rename card for uc
HOWWW
Hey if i buy elite pass in season 7 will i have it in season 8 ? Without buying again with real money?
You will get uc by completing the missions. If you reach level 100 you will have enough uc to buy for the next season again
You can earn 600 uc by reaching lvl 100
Ok thanks
@night cloak Goto the chat menu..
Anyone admin OL?
I can't log in because someone use my account
And he link into his googleplay
Now he online
We can't do anything if your account is compromised since it's your social network account which is the access key to your PUBGM account.Rather than coming here you should sort out your connected account and then remove PUBGM from the linked applications. @lime mica
I'm using Facebook and never linked into Google Play,
I was play when season 1 with Nick Abzrd, and I has been change 5 times (actually 4 times I change and he change it 1 times)
You can check it
It's not possible,the discord staff here is not the actual customer support.
You either have to contact customer care manually,I'd say even they cannot help in this matter since it's your social network account which was compromised.
On end season giving free rename card?
@inland crown Nope, nothing as I have heard of this yet.
I was contact it. But it's to long to get the replay š
They say will investigation
It's to annoying because he use all my UC from Royal Pass
Don't buy anything on that account.
He change my nick, so I need to buy an item in UC to change my name again into Abzrd
Do not buy anything until you get your account secured..
You can check it into your sistem, om from indonesia
He change my flag to into iraq
Okay. I hope pubgm team can secure my account. So I need to retire next season
No idea about emulator.
@inland crown i may be able to help you. You should take this in #emulator-support
I was alive the game endedš
Can you change your social media account password? @lime mica
@night cloak I was change it my social media password. But the problem is. He link his googleplay into my pubgm account
Ah I see.
Iād tell the customer service to unlink that google play account from your account.
When will server ranking season end? 15.05 or 30.05?
There's no day provided.
@polar turtle Season ends 15 May.
That's the RP season. Rank season always ends later
Its the rp i guess. Not season
@neat turret It'll end with the update dropping which is always around 5-6 days when RP ends.
Yeah so, not the 15th
If someone uses files to change the voice of quick chat will they get ban?
Is RP S7 starting right after S6 ends or couple day layers? Idk when should I get some Play Store cards
If u make it to ace current season what tier will u start off at for thr next season
@drifting lark it starts a couple day later like 2 0r 3
So probably this week?
@thorny flicker idk for sure but click on that keyboard icon beside 123 key
Please ho me pubg mobile is automatically getting closed in my mobile
It doesnt pops up the message that app is stopped nothing like that but stil
Still*
@night cloak help yo clanmate here. ^
Is vpn allowed?
Yep
Plz tell
Whats your device?
@night cloak Platinum next season
@wispy matrix realme 3 pro
@dense ridgefpp is my default play mode rn, im having so many issues with it like sometimes u cant aim behind u in the backseat of a buggy, loot not spawning when it should and buildings not rendering in time
@solemn oxide clear cache of pubgm from device settings. if it still doesnt work, repair client from login menu before you enter the main lobby.
Here is a screenshot from my friend playing, it displays that he is the only one left (1 alive) and he didnt win. The match just ended
Weird bug, report it in game.
@night cloak it might be problem from your device where it takes time to render and load items ,winning screen ...etc. if your phone is samsung ,clear the RAM from device maintenance (device care on android 9) ,if android but not samsung try installing an app to clear RAM, if your phone is IOS then you should report the issues from in-game "report" button.
@night cloak I've faced same issue about loot and building not rendering in time. The net connection is smooth. No background apps running. Seems to be game issue cause this wasn't happening before the last 2 updates.
Hey
I've almost left playing pubg and unsubscribed from the membership cause the developers don't seem to be fixing the issues. Every update just creates more bugs
Can i claim the items with vpn trick? Or it ended?
With no timeframe as to when they will be fixed
They increase the details in graphics and low optimisation added ,so it becomes heavier on low-mid end devices ,and sometimes even in high end devices
I don't know srry
@night cloak as far as I know it still works, you can easely try it tho
I need vpn
Send me friend request
Ok
For me no it dont even show servers
yea, it works for some ppl only, but if it works it works nice
@night cloak try tunnel bear vpn
Tunel bear doesnt have taiwan
Betternet?
W8
teamer, superiosyt
Hotspot shield is the best
@night cloak welp, on the other side: abusing a vpn is against tencent terms of usage and you riks a ban, tho the chance is little
Because there are so many people's who wants to connect to taiwan server
I have good solution
Try again
Hi
Go to Taiwan
Any mod?"
It works on taiwan only?
ban then
@night cloak yes bro
@night cloak i also have another vpn
this is unacceptable
Can you send mee bro?
Yup
@last ridge lol
Hello, @last ridge!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
ya see, ive done that, but nothing happens
@last ridge whatever the reason is, posting it in here is useless
someone here must have the power to ban
@last ridge, Nobody does.
@last ridge they cant fix change card bug, and u waiting them to ban a cheater xD
@last ridge turns out they don't
no devs here?
all reports should send to customer service , not here.
^
or doing that at report button ingame thats all u can to do.
tis what ive done, but again, nothing
@last ridge than either deinstal the game, or move on
will there no eta for ban waves for hackers, but banned inc asap
specaily every new patch or mini patch's
anybody know the solution for the 180 degree bug?
@marsh tusk no, but the developers are aware of it and are working on reolving this issue
@atomic coral so probably will took them another few weeks/months to fix the bug ah well
barely playable
Years*
@marsh tusk update is within like 8 days. hopes on that one
@atomic coral when the season reset? no use already. some players are pushing right now
Damn bluehole are so bad devs
this kind of bug killing the game
@marsh tusk my best guess is around one week to go
and yet they wanna take some sweet2 time
@night cloak at least the game is not pay to win
of course the game is not pay to win. but players like me spent alot to keep the server alive
I mean 0 from crates bought 1 with 850 sf
this kind of bug make this game unplayable imo
@marsh tusk there have been battle royales on mobile that have been pay to win. but lets continue in #chat (ping me if you want to react)
Can anyone provide me with these special characters ?
These 3 guys had aimbot but I canāt find the special characters they use in their name to report them
Idk but heard they make them using different languages
Look at the first one ,the letter is from east asia
They are cheaters so they have their own ways not to get banned from the game. Those who do not cheat are banned
As long as I can find out the others can be brought down with him
Does that will change anything? I don't think so
Unless tencent decide to upgrade their system
@sharp cove you can access to their profile and get their id
the cheaters will create another id and still play this game
Yeah I need their name to access their profile
like other cheaters did
blocking their ip address will helps alot if tencent smart enough btw
Hang on they donāt block IP address?
they don't
Thatās like the most basic way of banning people lmao
they only ban the id
i've seen few cheaters will multiple id btw
they also steam live in youtube
once got ban, just create new id
the chance for them to get ban also low
for example top 100 asia player 300 matches+ conq. with 100+ kda still there on top
banning 1 of them won't change anything
@sharp cove the doesn't seem to be using aimbot ,just pro players maybe
Aimbot would never miss a shot
Blacklisting mobile devices IPs wonāt be effective. They change easily
@dense ridge Na they hit a headshot every time
the whole game
Every kill was a headshot
Hmm
And they follow people through mountains and buildings
lvl 3 helmet was melted instantly 500m full auto scar
Didnāt damage my body armour at all
Same with my teammate
You mean they go through walls?
They can watch you through walls
But they canāt shoot you through walls
They lock onto you when youāre in the open
When they scope in it follows you and clips onto your head
All they have to do is pull the trigger
Did you report them with with built-in game report button?
@sharp cove eu ?
Change your video format to mp4 ,like this i have to download them
That guy missed with the sniper
@sharp cove always try to report after death. Second reports not doing anything until you kill your own teammate. Third they killed me also few times.
@dense ridge I just cut the video he killed the other guys teammate
He wasnāt shooting the guy he killed in that video
I just have hope that after update it will be again a little bit better because now the number of cheaters is unacceptable.
All you can do is to report them from inside the game, discord will not help I guess
Because devs are š¤
Exactly
Are people still struggling with thier character performing involuntary actions and/or thier character not doing what they want then to do?
pubg is trash it should be renamed to cheaters unknown battleground
@rapid jolt All You Have to do is report them
@thin cliff reported the hacker 57th time in this game
yeah i am counting in how many games i have encountered hackers 6th day 57th hacker
ok. just leave the match then join another one
what about my tier will u increase it?
Hello, @rapid jolt!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Hello. I have my pubgm connected to a Facebook account that is deleted. And game center. I have switched to android now, what should I do to return my account? I have access to the pubgm account on my iPhone but i can't connect to a new social account to be able to open it in my android.
@vestal matrix How sad. Unfortunately, you cannot play on Android until you recover your Facebook account.
The Melee weapon kills are not counting in achievment
Maybe because you're knocking enemies with a different weapon first?
@night cloak kill matters, even in melee weapons match,the kills are not counting, not just me,even my friends are facing this issue and they're not able to complete the perfect 10's and kill 100 enemies with melee achievement
In 2018 I completed that in my other account but now it's not counting in my other account and on my friend's account after the update
Not even a single kill
@cosmic gazelle I'll try it myself and will ping you. If it is a concern we can report it here in discord.
@night cloak cool,btw tell me one thing, what to do when I havr an issue related to my account only,like in primary account but not in my secondary account and which I've been reporting since past 5 months and it's still not solved.
What to do now?should I go to pubg headquarters.
In game support and all,no one is helping
They just keep on asking ,what issue do you have?
I'm not getting any regional title such as close encounter etc
It always shows 0
Even when I've the stats to get the title
Suppose if I have 50 duo wins,it still shows 0
And my friends are not even able to see my name in their region section
They can see the names of people having 1 win in duos but not mine with 50 wins(just an example)
I've reported this 100 times in game and in discord
@cosmic gazelle It actually depends on what type of concerns you've. We all know by now, that, pubgm in game customer support isn't very responsive or isn't good at all while dealing important stuff.
That is a bug I've recently saw getting reported several times whenever people change their flags, did you change your flag recently?
@night cloak ya I changed in last season to get the title but then I changed it again to my original region
But it's been 3+ months no
Now*
I think that caused the issue, maybe not. When was the problem started?
Hi, i have tried contacting pubgm support in-game. But they did the replied me so I'm trying here- i had an outfit which i purchased for 12$ earlier during anniversary event. Now its just vanished from my inventory. Pubgm support asked me for my date of purchase, I sent them everything along with the receipt, still no reply... Any suggestions..???
@night cloak it started since I changed my flag,my friends had changed the flag with me,they got the title on Monday but I didn't get, it was like for 3 weeks I didn't get any title so I changed it back to my orginal flag.
Since season 5 or sine January or feb I'm facing this issue
@cosmic gazelle Well everyone isn't facing the bug, or the devs will fix it by now. Problem is only a small percentage players are facing the issue - that's why it's hard to guess when they'll fix it. Try changing back to the flag you had - I don't know if it will fix the issue or not. But it's worth a try.
To be honest, pubg banned my account when I played Vikendi when it got launched(i guess you know about this)
When I got my account back after a week.
My fpp tier was blocked like it was stuck at gold 1 and was nit increasing or decreasing,when it got solved after months then this came.
So I guess,after the unban thing,my account got issues.
Do you think that the devs knows about my flag issue?and will it get solved
Ouch, sorry to hear that. They knows about it, it's just there's too many bugs in game and they made a priority list.
Cool..hope it get solved..plesse try to report this to devs if it's possible because I'm working hard but still not getting any title
Yeah, that's an unfortunate.
@night cloak, is there any way of contacting pubgm support other than in game
They seem to be replying soo late
It's been weeks n I'm still waiting
@acoustic basin They really do take a long time. And it's sad that they do not have any other contact methods. It's normal for a video game studio to have 1 contacting method.
In game support is bad. They donāt answer questions unless you pose them multiple times.
This is the problem with using AI and sites like Helpdesk. You get a machine to answer the question wrong.
Because the AI does not read. AI scans looking for keywords or phrases and pushes you to a canned answer.
Oh properly hacking
Totally normal
Sanhok and vekindi went on business, they will return soon
@night cloak try repairing your game. That should fix it.
Wait for them to return from the trip...
I closed the game and I had 414 UC but when I opened it I was surprised that my UC had become 298 and I did not spend it
@patent nymph are you sure no one else is using your account?
@dense ridge yes no one just me
Did you make any purchase today or yesterday?
@patent nymph That is def. not possible
You must have spent it,or anyone else from your mobile or there's someone else using your account.
@dense ridge I have not made a purchase since more than a month ago
If you still insist that there's no case such as above,contact the customer care ingame.
Or through an email.
@patent nymphyes follow @tidal mist instructions
@tidal mist I sent to them on email
Yep so wait for the response.
Finally an end to all VPN discussions.
:)
I have a question related Royal Elite Upgrade and Royal Elite Upgrade Plus.
Do we get 600UC by leveling up even when we take just the Royal Elite Upgrade or naah??
Also, suppose if I buy Royal Elite Pass for Season 6 now then will I get everything including the UC in level ups??
The 600UC is split between RP levels.You have to reach the maximum RP to avail all the 600UC.I'd suggest buying RP in the season 7.
@tidal mist I have completed nearly every single mission possible. If I buy season 6 then definitely I will be at level 100. I'm currently on level 71 and rest will add up to atleast lvl 99. I'm just curious if I will get 600UC out of it so that I can buy Season 7 RP as well.^
I was just thinking about buying Season 7 RP but then thought of it and I am not sure if the cheaper royal pass of 600UC returns back 600UC
If you are sure you'll be 100RP then yes you can buy it.
You'll get all the rewards that you previously didn't because you didn't have the pass.
And I still will be able to have enough UC to buy Season 7 as well right?? >,<
Yeah yeah ;-;
There you go :)
So your expert advice is I should go for it, right??
If you are sure that you'll get the level for all the UC rewards
I'm damn effin sure that I'll be at 100rp
Also, one more thing. What is up with the kar98 skin redeem??
If I'll be at RP level 100 do I still need to do anything for it or it will just be one tap away??
@tidal mist Please help me. I'm stoopid to do it before literally one day. :/
Guide me senpai
One tap away
:)
@tidal mist hi I have a problem