You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
#questions
storm flumeBOT
frozen cedar
No response frm the server
stable ether
There are many PPL who haven't received UC Back
Some of them got it back
Have patience or you can do inquiry regarding it in-game C.S
they will reply
As the above S S States that your UC Cash has been rolled back
If u haven't got it ,try contacting the developer
frozen cedar
Why they aren't replying??
stable ether
They usually reply within 48 hrs
If they don't
Try providing more information about your problem
frozen cedar
OK.thanks.i will.
stable ether
SS Would be much better
stable ether
@night cloak
Report them ingame
pale falcon
They’ll be banned soon, @night cloak.
stable ether
They will get banned sooner or later
pale falcon
They don’t look like they’re using hacks to me, @night cloak. They barely have any kills. They’d have a lot more if they were using cheats.
livid kiln
@night cloak I don't think it's an issue with login
livid kiln
It's in the game
pale falcon
We don’t deal with hackers here, @night cloak. Please contact the customer service.
stable ether
However you can share videos on pubgm official subreddit
night cloak
some of them are conqueror
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
night cloak
@livid kiln If you don't think then find a workaround to your problem. That's best.
i reported 100 's of cheaters
and nothing happen
pale falcon
They’ll investigate, please be patient, @night cloak.
stable ether
Sooner or later they will be banned
night cloak
pubg dont't ban people tbh
stable ether
They do
night cloak
If they don't ban, everyone would use cheat, even you.
stable ether
Although they don't show how many accounts they ban each month like KR version
But they do ban players who violate thier terms and conditions
tulip swallow
Hey...i just wanna know... If one account is logged in from another place frequently ...will they get ban?
night cloak
They investigate when there's a certain number of reports. If one person is cheating, he most likely will get a lot of reports.
bro they pushed there rank to conqueror
can believe it
stable ether
I don't think you will get banned TBH
For logging from different place several times
tulip swallow
I mean like one hour or so...thats my frequently
stable ether
@tulip swallow
No
livid kiln
@night cloak I just tried on guest mode and I was in
tulip swallow
Aight tnx
night cloak
@night cloak You can actually reach conqueror in less than a week.
tulip swallow
Thx*
night cloak
last game in my team a guy shooting behind walls
livid kiln
But when I logged out it didn't work
night cloak
i reported him
grizzled lark
@night cloak, It takes time to investigate about them. If you have evidence it will take less time.
stable ether
@night cloak
Yes
night cloak
@livid kiln It's a problem with that particular game account. It won't be an issue in other profile.
night cloak
@night cloak Then most likely you both will get banned, just wait and be patient.
stable ether
Fri ,sat and Sunday
Ind bonus challenge
night cloak
@stable ether was it moved? I can't find it
livid kiln
@night cloak Crew challenge is coming and I'm in what can I do
stable ether
@night cloak
You can find it in the trophy icon
In lobby
night cloak
@livid kiln You can try my steps and get in a game in 24 hours or you can open a new game account and still join the crew challenge.
stable ether
@night cloak
However if u r in any different country it won't show up
night cloak
@stable ether
stable ether
@night cloak
Give me sometime
trim aspen
So i was playing with random team aand found flare gun then one of the team throught molotov at ne and killed me to take and refuse to revive me how to report him
Also i have video
pale falcon
You may report him using the report feature, @trim aspen.
The system usually detects this though.
night cloak
@stable ether ok
pale falcon
Their merit will be deducted accordingly, @trim aspen.
night cloak
@livid kiln Login to a guest profile > close game > clear data > login with GP. Repeat this process several times until you get access to your game. Once you get into the game, quickly add a second login method.
pale falcon
If not, it’ll be deducted on their next offence.
trim aspen
@pale falcon i did that but merit points is not enough punishment for this behavior
pale falcon
I’m sorry, there isn’t anything else you can do, @trim aspen. They lose certain privileges when their merit is lowered though.
They can be banned if they continue to do it consistently.
limpid lotus
I need to file a complaint regarding the name change/ID card. Where would be the best place to do that?
stable ether
@night cloak
Yes you are right
India bonus challenge is offline right now
Cuz from now on(every 2weeks)
They will keep updating the bonus store
And due to this sometimes the page will be removed from trophy icon
Thank you😉
mental needle
What does this mean ?
stable ether
@mental needle
Which version?
mental needle
The Chinese one
storm flumeBOT
The Chinese versions of PUBG Mobile are developed by two companies known as Timi and Lightspeed and quantum studios.
-
Lightspeed: Aims at providing a real gaming experience with high graphics. Meant for mid-range and high-end devices.
-
Timi: Aims at providing the same gaming experience for low-end devices, but with a bit reduced graphics quality. Meant for low-end and mid-range devices.
The global English version of the game is based on the Lightspeed Chinese version.
stable ether
@mental needle
Sorry this server only handles English (global version) support
mental needle
Ok srry
stable ether
@mental needle
However you can try Google translate from instant translation
limpid lotus
I need to file a complaint regarding the name change/ID card. Where would be the best place to do that?
stable ether
@limpid lotus
You mean rename card?
limpid lotus
Yes
stable ether
You can buy rename card from
Shop
Treasures section
It costs 180 UC
night cloak
only
stable ether
Only
limpid lotus
I know that. That’s not what I was asking.
stable ether
Then what's the issue friend?
limpid lotus
Where can I submit a complaint about the rename card?
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
stable ether
@night cloak
Help
night cloak
stable ether
You got my back,😂🤦
limpid lotus
It describes it “Use this card to change your name once per day.” It doesn’t state it’s a one-time use item and now I’m stuck with a name I don’t want permanently.
night cloak
@limpid lotus Hey, we cannot do anything here in discord about the issue. You have to contact customer support in game for any reports or feedbacks. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.
limpid lotus
Ok thx I guess
stable ether
@limpid lotus
We cannot help u regarding this
One rename card can be used once to change your name
You need to purchase another or if u have some already use again to change your name
night cloak
You're welcome. - I guess.
ancient kestrel
When we see celebrate instead of water , if i click on celebrate the game kicked me out of game
storm flumeBOT
Hello, @ancient kestrel!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
spring flame
What might the problem be, @weak basin?
weak basin
so let me explain
weak basin
yes
stable ether
Issue is known
spring flame
I don't like getting interrupted, @stable ether.
weak basin
i have this problem sins the season 6
solid coral
Guys its like 1week 4 day old but no response from game support for revoke acces from facebook help plz
weak basin
i ask some of my friends they say it could be my wifi
spring flame
You may goto connected applications tab in Facebook settings and revoke access to PUBGM, @solid coral. This will prevent any future logins via facebook.
weak basin
stable ether
@weak basin
Most of us are facing this issue
weak basin
do you have the same issue
stable ether
Not a problem
weak basin
ok
night cloak
hey i want refund my money how can do this ur fxcking game have many hackers
@grizzled lark
grizzled lark
@night cloak, We don't create this game or we have made it, We are here just to manage this server.
If you want to report hacks, please consider doing this ↓
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
night cloak
Is there any problem with the server? I'm unable to play in solo(TTP/FPP-all map). It's matching and matching
@grizzled lark
grizzled lark
@night cloak, Sometimes it is, when players are not interested in playing that mode. You can cancel matchmaking and starting again for better chance of starting faster.
spring void
Can you block someone in Pubgm?
night cloak
@spring void Yes We can
lament stratus
@night cloak as soon as I hit Platinum 4/3 the matchmaking is really difficult, there's a lot less players that can be matched with you so less matches.
grizzled lark
@spring void, You can just unfriended them, No block feature yet.
jagged matrix
I am not getting my uc back @lime juniper
neat gust
Ohh yea me too i didn't get back my uc
pale falcon
We don’t know when, @prisma willow.
prisma willow
😒
stable ether
@night cloak
Bonus challenge is back
storm flumeBOT
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
weak basin
@stable ether what do you mean with you can use in-game c.s ??
fickle bough
Is there any chance for the old emotes to return one day? Im playing since season 2 but i had no idea what seasons are about so i didnt get the laughning emote and others.
night cloak
@fickle bough Old emoticons may or may not return, it completely depends upon the studio to decide,
We've got no confirmed information regarding this.
fickle bough
I get it. Well maybe one day.
night cloak
✅...
vagrant onyx
@weak basin dude
This the server problem in the game
Not the wifi connection
@spring void there is block button in local chat ( but in friend list they are not have it )
urban rivet
Having major issue with the server today. Me and many of my clan members have had the game completely shut down for no reason and no let them load back in. Them and myself have to restart our phones to even gain access to the game. Has there been any more reports of the issue going on today? It’s happened to me twice so far in mid game.
stable ether
@weak basin
Customer service
night cloak
@urban rivet The game is currently not in it's most stable state,
the bugs are getting fixed slowly,
I suggest you to please refer to the #555492558428700682 channel and have a look if there is a bug-report already made (if it's there please react to the to the report) else, feel free to post a new bug-report.
Please read Pinned messages in the mentioned channel for instructions.
urban rivet
👍🏼
livid kiln
@urban rivet I'm not even able to login
mossy mango
Is it possible for glasses to come to the Global version with the current optimization?
vagrant onyx
@mossy mango i heard glass in house are coming in 0.12.5 or after update
mossy mango
@vagrant onyx yeah you HEARD it, but my question is, is it possible for it to come with the current optimization
vagrant onyx
So when you break into windows its will make a sound ( sound of breaking glass )
@mossy mango don’t know that yet
inland plaza
Is there any problem when u start the match but it takes longer to reach spawn island or sometimes u won't reach spawn Island
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
vocal cliff
-When i type something in the search players option or quick chat then my game stucks at the f***ing place!!spam pubg mobile to fix the bug...
storm flumeBOT
Hello, @vocal cliff!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
next wedge
I want help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
grim nest
Guys my account has been banjed for 10 years. I didn't use any hack trust me. What is this pubg ?
I invest so much in my account
I bough rp every year
Evwry season sorry
sweet summit
Where is this In-Game Support Team?3
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
sweet summit
@storm flume No answer
storm flumeBOT
Please refer to FAQ 6.2 in #481198147478224896 for further information, @sweet summit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
meager wigeon
Yea keep adding outfits to get money and never fix the damn bugs
I lost 14 games because of the prespective shifting bug
Nice job pubgm
atomic coral
@meager wigeon yup, and complaining here is kinda useless
@sweet summit you have to speak english is you want to be helped
atomic coral
yup! bye
sweet summit
This is where the game managers.
atomic coral
@sweet summit nope, they don't look in here
meager wigeon
They dont look anywhere they only ask for your money
atomic coral
@meager wigeon please move to #chat so that people with soleable problems can be helped
@sweet summit english?
@lime juniper ^bad words
🍻
meager wigeon
@atomic coral soleable ??? What r u talking about? I know a bunch of guys with the same bug
thin talon
dear tencent,
I have been receiving your service for a long time but !!!! I dream of being a gamer in Bangladesh. But because of your custom room spectacle, it destroys all my dreams!!! Please correct this problem on my DEVICE.
One of my friends uses the same pc but it does not have any problems. But why is this problem in me? Why????.
atomic coral
@thin talon tencent can't help ya here, try ingame customer service if you want tencent to help you
@lime juniper ^copy pasting going on here
lime juniper
Knock that off, @thin talon, please.
thin talon
@atomic coral
atomic coral
nice tag dude
thin talon
@atomic coral my problem is big problem.. Please help me please.. Custom room spectators is not working in my emulator device...
atomic coral
@soft topaz likely nothing, sorry dude
weak basin
@vagrant onyx ok thx for telling me because all of my friends are saying its the internet
pale falcon
I’m sorry, @soft topaz. I don’t think there’s anything you can do.
atomic coral
@thin talon: please select emulator in #504819353049628683, there is a seperate channel for emulator users
weak basin
@stable ether ok
atomic coral
@soft topaz I bought the pants from the royale pass shop for 96K, that is what I call a waste
thin talon
Thank u @atomic coral
atomic coral
nah, I just wanted to spend ma bp, already got everything from the soldier crate
@thin talon next time don't copy-paste
pale falcon
Please move to #pubg-mobile, @atomic coral.
thin talon
@atomic coral But this problem is also on my mobile.
pale falcon
Have you tried repairing, @tawny lark?
tawny lark
Tried a week ago and it happened again this week today
thin talon
Custom room spectators bug,glitch problem... U need this prove??
atomic coral
please specify
pale falcon
I'm abysmally sorry for the inconvenience, @thin talon. There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug.
thin talon
Ok but please fix it very soon...
Custom room spectators bug
pale falcon
I don’t deal with fixing bugs, @thin talon. I’m sure it’ll be fixed soon enough though.
tawny lark
Anyone knows how to fix the problem?
pale falcon
I would suggest repairing, @tawny lark.
pale falcon
I think there’s a pinned message regarding what to do in this situation.
tawny lark
Wdym
pale falcon
You should definitely have a look, I’m sure someone pinned it.
thin talon
they don't move, just running at same place
ivory bane
A lot of people who like me have moto G phones are saying that the gyroscope isnt working and also on mine. I Hope they fix that later :/
pale falcon
You should definitely report this issue, @ivory bane.
ivory bane
Where?
pale falcon
I'm abysmally sorry for the inconvenience, @ivory bane. There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug.
ivory bane
Oh okay so i have to say this in #555492558428700682?
pale falcon
You may report it on the section above, @ivory bane. You can also contact the customer service and provide them with the details.
ivory bane
Okay thanks
atomic coral
@ivory bane error 403 said that gyroscope support will likely not come back to moto devices (I hated it anyways)
pale falcon
You’re welcome, @ivory bane.
Please don’t interfere, @atomic coral. You can see I’m already providing assistance to this user.
atomic coral
@pale falcon IK, I am just giving info I got from an moderator.
pale falcon
Seems like a bug to me, but I’m not sure, @atomic coral.
Gyroscope is a feature that everyone should be able to use.
atomic coral
@pale falcon searching for the messages form error403, one sec
thin talon
How to fix this problem (custom room spectators bugs problem)they don't move, just running at same place
pale falcon
I’ve already told you how, @thin talon.
They’ll fix the spectator bug in due time, please have some patience.
You can’t expect the developers to fix every bug overnight, @thin talon. That just doesn’t happen.
atomic coral
@pale falcon are you on pc? cuz I found error 403 conversation
pale falcon
I’m not, @atomic coral.
lime juniper
My apologies for the delayed response, @jagged matrix.
Please contact the customer service for further assistance. We cannot help you here.
atomic coral
@pale falcon just search for :
I heard that PUBG Mobile requires Gyroscope along with Compass Sensor in order to work
^that is part of the conversation and searching it will result in the conversation
thin talon
My pc configuration is..
Core i 3 4 th genAretion 3.60 ghz
Gigabyte h81m ds2
Ram 4 gb ddr3 16 bus
ivory bane
Hmm... Im gonna see if i have also the compass sensor just to make it sure
thin talon
00*
pale falcon
What seems to be bothering you, @night cloak?
Yes, @night cloak. That’s a very known bug.
night cloak
Okie okie, was just making sure
atomic coral
@pale falcon you looked at the conversation?
pale falcon
You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug.
I haven’t looked yet, @atomic coral. I believe you though.
ivory bane
I just saw that my moto g5s has all sensors but the compass so it may be that...
atomic coral
my g5+ also doesn't work with gyro btw
chilly sluice
I report the issue many time and no help from pubg
The problem is when i put the game on HDR the game look blury and the graphica is almost sh$t
I text the support and no help the just said same messege (update 0.12 is here )
My device is : Honor play
bitter ember
how do u find out the number the wins that u have
grizzled lark
@covert fiber, Can you please be more specific?
@bitter ember, In your profile, In statistics.
covert fiber
Ok
bitter ember
thank you
covert fiber
grizzled lark
@covert fiber, What is the problem with your account?
storm flumeBOT
Please refer to FAQ 2.9 in #481198147478224896 for further information, @covert fiber. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
tepid zodiac
Facing issue with high ping whereas my Internet speed is good, in lobby it shows 40ms and 60 ms but while in game, esp.( in between the fight my ping goes to 960 ms..)
Very difficult for me to play.
Please solve this issue soon...
#questions
pseudo obsidian
He not hacking definitely 😏
random linden
hey guys
My friend has a trouble
His account linked to VK account
but he can't sign via it
what he need to recover his account?
balmy coral
😂
regal jungle
So are you gonna add it?
pale falcon
Please don’t troll, @regal jungle.
You may report them using the report button, @pseudo obsidian. You can also spectate them if you think they’re suspicious and dubious of cheating to make sure you’re not reporting them erroneously. If you report someone who isn’t violating the rules, you could potentially receive an infraction for misrepresenting and falsifying such statements.
blissful ether
@tepid zodiac me too, i play in Asia Server But I got High Ping, When I Try Europe And Japan, I Got 80ms
tepid zodiac
@blissful ether oh! 😅
pale falcon
What seems to be bothering you, @willow atlas?
willow atlas
my screen rotates 180 degrees to itself
i dont do anything
but my screen rotate itself
to running or do fire
maybe its new bug
like car freeze
wispy matrix
Yes it is a known bug and probably devs are aware of it. Wait for the next patch. @willow atlas
willow atlas
ok thanks for help
wispy matrix
👌
pale falcon
I'm abysmally sorry for the inconvenience, @willow atlas. There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug.
Please don’t interfere, @wispy matrix. You can see I’m providing assistance to this user.
You may take over, I’m going to sleep.
wispy matrix
I couldnt see the typing message above the text bar.
pale falcon
That’s fine, the bot has notified you.
wispy matrix
Yea i got it
pale falcon
Thank you for understanding, @wispy matrix.
wispy matrix
👍
south orchid
How can I report to a player who uses hacks? I already reported him in the game but the player continues to do his misdeeds. I have video
lunar needle
All the players in this squad were cheating . Speed hack , no wall hack , no recoil hack ! Npk queen was killing all ppl with mk14 with no scops and no recoil at all. Rahul was also doing same via dp and ump
night cloak
Why I don't receive any BP after matches?
@lunar needle You can report the players via in-game report option,
They will get banned as soon as the anti-cheat detects them.
@south orchid Unfortunately, In that case you can contact the in-game Customer Support and report.
night cloak
@night cloak I suggest you to try the "Repair Client" option from the login screen.
I'll be back
@night cloak
@lunar needle Unfortunately, No-one here is directly connected with tencent and cannot help you with the issues related to hackers,
Please try to contact the in-game Customer Support for further assistance on this topic.
pastel cedar
night cloak
@night cloak, I suggest you to make a bug-report in this #555492558428700682 section,
Please read Pinned messages in the mentioned channel for instructions,
Provide as much information as possible while filling the bug-report form.
@pastel cedar, The game is currently not running in it's most stable state, these glitches are known to the devs and fixes are being worked on, please have patience,
If you face these issues too often, I suggest you to try these steps-
Go to application settings and use the Force Stop option then clear cache storage,
Come back to the game, use the "Repair client" option and restart.
These are basic trouble-shooting steps.
neon reef
What hapends if i cancel my subscription befor it is finished its full month?
Do o still get to kollekt all of the stuf that left or no?
solar chasm
selam ben ahmad . ben oyunu cok seviyorum . ve severek oynuyorum . bir hatadan dolayi hesabim 10 yil engellendi ve bildirimde bulundum . hatayi duzeltdiler . engelim tam kalkiyordu ki , engel surem yeniden 10 yil oldu . lutfen bana yardim edin .
please translate Turkish
hi i am ahmad. I love the game so much. and I love to play. My account has been blocked for 10 years due to a mistake and I have notified. the error of the problem. my obstacle was full, the obstacle surem was 10 years. please help me . ACCOUNT ID 545183569
Game does not respond to support
Hucresel veride oyunumu oynuyorum ve disardayim , eve geldim ve Wifi ye
baglandim , fakat tekrardan oyuna girdigimde pingim baya artti oyundan
atti sonra ise yeniden girmege calistigimda 10 yil ban yemis bulundum ,
lutfen bana yardım edin , ve mesajima geri dondugunuz icin tesekkurler ,
HESAP ID 545183569 ( please Translate Turkish ) Pleaseee 😦 help me
please, correct it .
night cloak
@solar chasm I understand that getting banned is really frustrating, sorry for you. But there's nothing we can about it here in discord. Since it's an internal issue with your account, you gotta contact customer support in game. That's your only option right now. I hope you understand. I hope that the customer service will be able to assist you further in this case.
@neon reef You can cancel anytime and it will be cancelled after a month.
solar chasm
I cannot communicate with customer support in the game @night cloak
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
@solar chasm Are you having trouble?
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.
Whoa pixel
solar chasm
I can't get a 13-day reply
night cloak
@solar chasm Ban queries might take months to get reply. Send them reminder everyday.
jaunty cradle
Every time I try to drive a car while in discord my game crashes (I’m on iOS)
Is there any way I can fix it?
night cloak
@jaunty cradle Since when you're facing issue? Are you on iPhone 6?
solar chasm
I like the game very much, I got my account 60 levels and rp please help me
night cloak
@solar chasm Well, no one on this server has the power to lift your ban. Your only recourse is to file a claim, unfortunately. All we can do is try to help you figure out what caused you to get banned, so you can avoid doing the same thing in the future.
jaunty cradle
7 and since I got the phone I tried the Xbox app instead of discord and it worked for 2 games then the same problem I had a 6s before with no issue so it’s a little frustrating
solar chasm
May 1 is my birthday. Please do me a favor 😦
night cloak
@jaunty cradle What happens when you don't use any app?
solar chasm
I don't know why I'm banned. never and never cheat.
jaunty cradle
I can drive fine most of the time when not in any app besides pubg
night cloak
@solar chasm Well, happy birthday. Unfortunately we cannot anything here, you gotta understand.
solar chasm
Thanks you baby shark ❤
night cloak
@jaunty cradle Is it discord that causing issue?
@solar chasm No worries, have a nice day.
jaunty cradle
I tried Skype and the Xbox app as well and on the Xbox app it worked for a few games then went back to the same problem so I’m not sure honestly
solar chasm
What should I do ? . The game does not respond to support. I want my account back 😦 @night cloak
night cloak
@jaunty cradle It might be you've too many background apps running? Try to clear all the running apps and restart the iPhone, then try to open the game again.
jaunty cradle
Okay I will do that
night cloak
@solar chasm In that case, you'll have to wait. It's better to create a new account. Forget about 60 level or RP, those doesn't really matter. Focus on the gameplay.
solar chasm
Okay but . My labor. gone 😦
jaunty cradle
Alright I tried that and same issue i did find out if I turn SFX off I can drive but then I can’t hear bullets 😬
cosmic gazelle
Hi,my Bp points are stucked at 40k and it's not increasing, I've played many matches and even won but it's same
I want to buy the Prime parachute before 4th May,like this I can't because my Prime membership is going to over
I've even used the 2x BP card for 1 day and it's also getting waste
night cloak
When the 12.5 beta will release??
is there any fix when game keep asking storage permission althrough it already granted?
jaunty lion
@cosmic gazelle BP is limited to 5000 a day.
@night cloak umm did you try searching for that on Reddit ? but am sure everything is going to be fixed on the next patch.
I had a purchase problem too keeps popping up.
night cloak
@jaunty lion well reddit kinda inaccessible in indonesia
jaunty lion
Oh.
@night cloak
_At first, I uninstalled it, and made sure all the files were deleted from my storages. Make sure you do have about 3-4GB free space. That can be the a reason too.
Then go to the play store and download. I didn't close the play store for one second as it downloaded. Once it was done, I opened it from Play Store, and it asked the storage permission a few times rapidly, and then gave me the error again.
Now listen carefully. I minimized after like 10 seconds waiting, keeping both the play store and the game with the error running in the background and went to settings>apps. There I saw the game already had storage permission on, so I turned on the microphone too.
Now I went back to the error screen game, and waited, as nothing happened, I closed the game, removing from my tabs, and went straight back into Play Store, and clicked "Open" from there. Now in a second, the game screen saying "Tencent Games" zoomed in a bit, and the game loaded up like it usually does in a few seconds with the new beautiful Miramar screens._
this was on of the solutions I found.
fierce pelican
Why hacker not got banned
See name JATIN he is rank push with him in every match hacker and his teammates why not got banned or pubg mobile don't want to ban him
jaunty lion
@fierce pelican no one can do anything about it here mate. Just try reporting him that is the only solution.
fierce pelican
I'm reporting already 10
And me and my friends report him everyday that idiots kill us 2 time
In this week then how to play pubg mobile
Then how to report pubg official
storm flumeBOT
Hello, @fierce pelican!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
fierce pelican
@storm flume me and my friend already report him 30 time but it's doesn't work pubg don't want to ban him
vital sluice
We can't ban or unban accounts here just like you, @fierce pelican. Need to be patient after reporting . They will go through the reports when possible.
fierce pelican
Then how we play every day we got mached with hacker @vital sluice
frail cradle
Hi i wana removed twiter because twiter was hacked and i wana removed
I have facebook and Twitter on my acounte i wana removed twiter because twiter was hacked and the person how hacked my Twitter he play on my acounte i wana removed twiter
@Hex
night cloak
@frail cradle Unfortunately, there is no option currently available to remove your linked account from the game.
Please try to contact with in-game Customer Support regarding this issue.
frail cradle
I try@night cloak
But i cant
The person how hacked my Twitter he play on my acounte i wana removed
And i bay alot of money on my acounte i wana removed
Please
night cloak
@frail cradle Only the in-game Customer Support can help you through this (they take time to respond due to a huge userbase, even upto 3 weeks).
We cannot make any changes in your account from here.
chrome goblet
Someone tells me if they forbid the use of VPN plz in the pubg mobile???
night cloak
@frail cradle Wdym?
@frail cradle Unfortunately, there are no managers in here.
@chrome goblet
VPN usage is not recommended, you may or may not get banned for using VPN services,
Depends upon how the anti-cheat detects it.
frail cradle
@night cloak no one help me on customer service
chrome goblet
@night cloak Aaa ok tranks
frail cradle
No @night cloak
night cloak
@frail cradle Keep tryin untill they do respond, that's the only way (don't spam them, wait for the reply).
night cloak
@frail cradle,
As mentioned before, the customer support may even take upto 3 weeks to respond,
Please have patience.
chrome goblet
How to report a bug?
storm flumeBOT
Hello, @chrome goblet!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
chrome goblet
Aaa vale tranks
hollow brook
Still iam not getting my uc
paper spruce
Guys i get banned for no reason and no one answer me from the support please somebody help me
alpine pine
Why do I keep getting matched with gold players when I am in crown?
paper spruce
@night cloak bro banned for people using cheating but me I play normal so why i get banned I need answer that not nice to give people banned for no reason
The game really sucks
If still no one answer me i will try play japan version or the original one steam
Coz my friend get banned for no reason too before 2 months and same
@night cloak bro i have live stream you can see my video i play normal like anyone
@night cloak bro the game now sucks give banned for anyone
People play normal or cheating banned same season
5
I pay 800$ or more and I get banned for no reason why I still play this game
Yah but why as ? Bro we play normal and the cheaters still play and no all get banned ? And same time I don’t care for the people using cheat I care for my account? Banned for no reason and i try to talk with support and no one answer me !!!!!!!
rare sable
Dear #questions , I lost my 60UC while registering for INDIA BONUS CHALLENGE. I registered for Tournament but the Match didn't Started. How can I get refund of my UCs. Sincerely.
paper spruce
Tell me ? Its that justice
If you play normal and you spend all your time and you spend 800$ and you get banned for no reason!!!!
It’s not justice bro
Sorry but really the game now sucks
night cloak
It's completely useless to talk about bans or hackers in here,
In this channel we can only suggest you ways to solve your issue and regarding bans, the Customer Support is your only option,
PUGBM won't ban it's users for absolutely no reason.
paper spruce
@night cloak no one from the support answer me ???? What I should to do ???? 3 weeks and see the pictures
rare sable
@paper spruce Hey Bro there are no Experts here you can get Suggestions only. Try to get in touch with Emails.
paper spruce
@rare sable i try bro I don’t get answer I’m tired
night cloak
@paper spruce Unfortunately, no-one in this community holds the power to ban or unban you or make any internal changes with your account.
@paper spruce,
Please read the last Pinned message in this channel.
paper spruce
I’m sorry guys but really I don’t know what i do i try to many time to contact with support but still no one answer me and I feel really bad if some one get banned like me for no reason and he try to ask the support why and the support ignore him 3 weeks what’s you guys will do !!!
@night cloak i don’t read anything i will delete the game and try to see korea version
@rare sable I deleted the game from my phone bro i try to download the Korea version coz I’m tired from this version
Thx guys for help and I’m sorry to talking to mach
night cloak
@paper spruce Please be advised that, Nobody in here, in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Admins and moderators are only moderating and managing this Discord server. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time. All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything.
paper spruce
@night cloak i know bro that i try coz I’m tired from the support every time i try to contact with support i get close conversations
night cloak
If you knew, you wouldn't come here at first place.
paper spruce
@night cloak coz if you spend your time and your money on game and you get banned for no reason you will try to do anything to get answers
@night cloak it’s that good excuse ? Or no 🙂
haughty cypress
@paper spruce sooo whats your problem?
paper spruce
@haughty cypress get banned for no reason
grizzled lark
@paper spruce, All account suspensions are justified. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. There is no way of recovering the account aside from waiting until punishment ends.
night cloak
@paper spruce I wouldn't get banned.
paper spruce
@grizzled lark so if I’m why the support don’t answer me wen i ask for proof?
@night cloak me not you xd
grizzled lark
@paper spruce, Tap on new conversation and ask them properly.
paper spruce
@grizzled lark i do maybe 10 time and see what i get
Ignore that’s what i get from the support
night cloak
Support usually ignores ban related queries. If you get reply within 3 days, there's hope, and you'll even get compensation UC up to 5000. Otherwise open a new account, you're wasting your time here.
rare sable
@night cloak Would you Please ask Moderator to update our Server Information I just got scared. You wrote in #matches that there is 3days Room Card but there is Emote on 15th Rank. Sincerely.
grizzled lark
@paper spruce, I said properly. The way you are asking won't be straight enough to make them answer your question.
paper spruce
@night cloak bro I don’t do anything wrong and i know what i say
rare sable
See This
night cloak
@rare sable It's from previous season, please report in #discord. An admin will update the information.
@paper spruce Why are you chatting here?
Nobody can lift ban here.
rare sable
I know that Thanks for Information
paper spruce
@night cloak coz I’m tired from the support ignore me every time i try to ask why the banned
night cloak
They will. It's probably night in most of the countries.
paper spruce
@night cloak i come here i say maybe i will get help
night cloak
@paper spruce You won't get help here, you're welcome to move to #chat for further discussion.
fallen stump
if we cancel prime plus subacription do we get moneg back or what
grizzled lark
@fallen stump, If you have already bought it and you are using it then you won't.
fallen stump
oh okey so if i cancel it now i will not get my money back right?
night cloak
@fallen stump No, you won't get money back. It's a subscription.
paper spruce
@night cloak no bro i will leave from the server and i delete the game coz its stupid game
night cloak
@paper spruce Please do.
fallen stump
okey
paper spruce
@night cloak i wll xd
snow furnace
@paper spruce maybe you used GFX tools or something similar?
random linden
@night cloak maybe you expired daily BP limit? you can't get more than 5000 BP from every gamemode (classic, evoground, arcade)
late sorrel
Report this hacker please
storm flumeBOT
Hello, @late sorrel!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
late sorrel
I already did in game
spring flame
The people in the server cannot ban/unban users ingame, @late sorrel. The only option you got is to report the user ingame.
late sorrel
WHAT else can I do this game is just full of bugs,glitches and cheaters now making everyone unable to play
Rip
spring flame
I'm really sorry, @late sorrel. The bugs & glitches are getting fixed with every update. Also keep reporting if you feel someone is hacking.
fallow root
Can I get the link to pubgm subreddit?
spring flame
r/PUBGMobile
grizzled lark
@fallow root, It's given above in the bots message.
spring flame
Links are automatically deleted, @late sorrel.
fallow root
😑 I’m already subbed
night cloak
hi why I'm not winning anything legendary and mythics like before?? since weeks now !! and all stuff was just those blue bar stupid items
placid smelt
This guy was a hacker this guy using wall hack and aim bot
nocturne quest
Do not upload 4vs4 team deathmatch videos to YouTube?
pale falcon
You may report them using the report button, @placid smelt. You can also spectate them if you think they’re suspicious and dubious of cheating to make sure you’re not reporting them erroneously. If you report someone who isn’t violating the rules, you could potentially receive an infraction for misrepresenting and falsifying such statements.
It depends on your luck, @night cloak. You’re not expected to get a mythic item every time you open the crate. You did get that lovely skeleton outfit.
pale falcon
You may contact the customer service, @placid smelt.
placid smelt
@pale falcon how i contact customer service
night cloak
Refer to #481198147478224896 6.1, @placid smelt.
placid smelt
@night cloak thanks i will send that video too
night cloak
When my Player is moving or shooting it suddenly turns to another direction.
pale falcon
I'm abysmally sorry for the inconvenience, @night cloak. There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug.
However, I think this bug is very known and someone else might’ve reported it in that section.
polar turtle
Successfully fixed soon 👀😂
pale falcon
Yes, @polar turtle. Please have some patience.
polar turtle
@pale falcon oh I had patience. But they didn’t fixed bugs since season 3. So... 😂
pale falcon
You can’t expect them to fix every single bug overnight, @polar turtle.
polar turtle
@pale falcon since season 3 is overnight? You have brain problem or they paying you. I saw you here week or two ago saying the same
😂
pale falcon
Please stop trying to cause a row, @polar turtle. You’ll be moderated if you continue.
atomic coral
@polar turtle yes, some bugs haven't been fixed, tho you shouldn't forget many bugs have been fixed
pale falcon
Unfortunately, nobody here deals with fixing the bugs.
Please could you deal with the user above, @vital sluice? They’ve already been issued with a warning.
vital sluice
If you do not require assistance, kindly avoid troubling the contributors in this channel, @polar turtle.
high dune
pale falcon
Please state your issue, @high dune.
night cloak
@pale falcon i spent more than 400 crates in few days!! is it logic? not even legendary !!
atomic coral
@night cloak you can look up the drop rates, this is recommended to do before you buy
pale falcon
I’m sorry, @night cloak. There’s only a slight chance you can get anything legendary.
high dune
Do not update the game what to do?
night cloak
@atomic coral @pale falcon thanks but you don't know anything truly, pubg since last minor update they do something to crates !! you cant win even a cool epic item by opening hundreds of crates in row, i already thrown more than 300$ trying those days but nothing
atomic coral
@night cloak that is the problem with lootboxes. please continue further in #chat
high dune
I have a version 0.11.5.10578
pale falcon
Then stop trying, @night cloak. Your chances of getting anything good is really slim.
atomic coral
@high dune do you have the vietnamese version?
cuz the vietnamese version is known to be behind updatewise
atomic coral
than you will have to wait, sorry.
night cloak
@pale falcon i already stopped using much crates, still everyday 10 crates but nothing too
atomic coral
@pale falcon just as explaination: vietnamese version is known to be behind update wise, heard multiple ppl on it.
@night cloak try the bargain system, or buy things directly in the shop. you will get the item 100% surely and thus the price is clearer
loud kernel
pale falcon
What seems to be bothering you, @loud kernel?
atomic coral
@pale falcon I just gave you some info on a problem you might not know, I am not saying you are wrong on anything
pale falcon
You interfered, @atomic coral.
night cloak
@atomic coral heh man i already bought unusable items as aswell, and prime plus items, and still having 8500 silvers 😑
pale falcon
Seems rigged, @night cloak.
atomic coral
@pale falcon I will talk to error403 about it, cuz in the past this was ok. (not saying you are wrong, I just want some clearity) in the meantime I will shut up.
night cloak
@pale falcon cuz luck rate isn't correct in pubg, they scam and trick their system Everytime!
pale falcon
That’s fine, @atomic coral. I was already told by them that I’m allowed to warn someone if they’re interfering.
That’s why I don’t open crates anymore, @night cloak. However, since this isn’t relating to support in any kind of way, please refer to #pubg-mobile.
broken minnow
My sensitivity is uncontrollable it is not smoth working i have done a lots of possible settings but i have not got the results 😣
Someone will help?
spring flame
Uncontrollable, @broken minnow? Tried adjusting settings?
Hey soldier, I see you have problems with crate drops. Here is a little probability guide for crate drops.
PUBG LUCKY CRATE
Mythic Item : 0.5%
Legendary Item : 3.75%
Epic Item : 20.75%
Rare Item : 53%
Uncommon Item : 22%
PUBG PREMIUM CRATE
Mythic Item : 0.5%
Legendary Item : 2.5%
Epic Item : 22%
Rare Item : 75%
PUBG CLASSIC CRATE
Mythic Item : 0.3%
Legendary Item : 3.3%
Epic Item : 16.4%
Rare Item : 40%
Uncommon Item : 40%
PUBG CRATE
Epic Item : 10%
Rare Item : 34%
Uncommon Item : 56%
Solider Crate
Mythic Item : 0.17%
Legendary Item : 0.49%
Epic Item : 2.55%
Rare Item : 11.75%
Uncommon Item : 17.01%
Common Item : 40.82%
Trivial Item : 27.21%
Source : PUBGM
last yarrow
Hlo help me please
atomic coral
@last yarrow what is your issue?
last yarrow
My Facebook account disabled i cant open my pubg game please help me
cosmic iris
No progress w the bugs so far??
last yarrow
My Facebook account is disabled i cant log in my game
atomic coral
@last yarrow if your facebook account is disabled I recommend contacting facebooks customer support
strong pollen
Where i can report hacker in discord?
night cloak
@spring flame ok let be clear @pale falcon could you believe 400 crates wasn't enough to get 2 "m416 fool" which the rate was 22.7% !!???
atomic coral
@strong pollen you can't, you can only report hackers ingame. trying to get a hacker reported on this discord will likely result in a warning.
gusty crown
Hello
Maybe @harsh anchor you can help me, I hope so.
We need to get contact to s.o. from Starladder, or from the PUBG Mobile Team who is involved in the PUBG Mobile Club Open.
We want to ask if its possible to get access to the cleanfeed to comment on for our native language speakers and our community
strong pollen
Ohk
atomic coral
@night cloak please continue in #pubg-mobile
@gusty crown the community team never responds, so I would recommend to not tag them. if you want something try getting in contact with tencent trough an official email
floral cosmos
Bugs : Screen stuck cant move around
Solutions : ???
surreal mica
@floral cosmos restart
floral cosmos
Ok il try
atomic coral
@floral cosmos do you mean that your game freezes, or do you mean that the loading screen gets stuck?
loud kernel
@pale falcon nothing bothering me ,i want to try this smile just it ~>
atomic coral
@loud kernel than please do that in #chat
livid blaze
Does dev fixed the side changing issue?
I hope after too many days it should be solved
spring flame
Are you sure you opened 400 crates?
dense ridge
Guys help, pubg isn't working
When i open it ,it says "eneble storage access and restart the game" any help?
formal zephyr
Guys i am facing lots of hackers nowadays, PUBG mobile is still sleeping.. Any wake to wake him up?
dense ridge
I can't even play
wraith brook
@formal zephyr Delete
dense ridge
@wraith brook easy and simple
spring flame
Goto application settings and enable Storage access, @dense ridge.
dense ridge
@spring flame already enebled
latent matrix
I had the same issue before @dense ridge , reinstalling should work
dense ridge
@latent matrix i can't install for play store it says error 494
latent matrix
Clear play store data and reboot
spiral tiger
Is it true that pubgm chinese version added a 4v4 tdm mode
valid remnant
when the pubg 12.5 is coming
storm flumeBOT
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
atomic coral
@spiral tiger yes
arctic stump
Hey, you guys must have answered this a lot , but what do we do with the vibrant and lucky eggs? Info would be great
atomic coral
@arctic stump the only event linked witu it is that if you collect 5 of them in one day you will get a reward, otherwise nothing
steep tiger
Can anyone tell me that when will come companion update?
arctic stump
Some guys were talking about getting companions if collected 100, so that's all wrong? @atomic coral
teal tendon
is anyone facing a glitch when you shoot people but they dont get damage at all
pale falcon
The companions aren’t available yet, @steep tiger. We don’t know when they’ll be available.
I'm abysmally sorry for the inconvenience, @teal tendon. There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug.
weary ocean
Hey developer i want to ask. if I change the voice config to change to what it is on iOS, am i will get banned?
vagrant onyx
@steep tiger just saying i heard its coming on with season 7
..
@valid remnant 17 to 18 May update 0.12.5
vestal fable
when did The no emote get added to game which season pass?
vagrant onyx
@vestal fable oh yea ( you mean shaking head for yes and no ? )
vestal fable
damn i want it so bad
vestal fable
only one i want cuz it can be used to communicate without V.C
night cloak
Hello there I have this issue for at least a year now and I didn't got any solution or answer from customer service .. is there any solution or advise ?
vagrant onyx
@night cloak its the game problem should be solved
Soon
Do you still have this issue
?
night cloak
I had this issue since June 2018
crude oriole
@night cloak it's an in-game prob... if the problem is persistent you can contact the pubgm customer care via email...and they'll reply back with 24-48 hours
vagrant onyx
Are you Indian ?
crude oriole
issue since 2018 !! hmm so you should contact the customer care then !! @night cloak
👀
night cloak
I'm not Indian
the customer service doesn't answer about this issue they ignore me every time
strange arch
PUBG mission system is messed up... Landed 4 times on top of the building in Pochinki yet it's showing only 1/3...
marble thicket
Hello anyone here to help regarding prime subscriptions?
Will i get the monthly rewards again like the 300 UC and some more stuffs again in the second month?
storm flumeBOT
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
spring flame
Only if you pay for the next month's subscription, @marble thicket.
spring flame
I just answered that, @marble thicket.
spring flame
Its 390 INR for the first month and 850 INR second month onwards.
night cloak
can anyone help me after 1 year of having this issue ?
weak basin
i have the same issue
weak basin
i dont know
inland zealot
Why?
weak basin
are you waiting for getting in a match but you have to wait so long
inland zealot
I am waiting on loading screen
Then i restarted gane
Game
It's saying server didn't respond
weak basin
oh
weak basin
what is your ms
inland zealot
150
night cloak
I have asked to fix my issues but customer service won't answer me ....I sent email and no one answered ether ...and then I asked in discord and no one ?? Do I need to go to Mars to ask for fixing my issue ????????
inland zealot
It happens to one my friend
night cloak
But it's been 1 whole year my problem is not fixed yet ...my main problem is that no one answers my questions
sick basalt
@weak basin that's just bad internet high ms means bad internet
latent matrix
What's your ping @inland zealot ?
weak basin
@sick basalt but its green its not red
latent matrix
It's still high, your ping for your main server should be below 100
raw herald
Anyone having speed bug ? I dont know how it’s happening
Happened twice in zombies while holding and m124
night cloak
Why i don't have any quick scope switch button?
@night cloak Repair the game > Restore default settings.
I did that before @night cloak
Still not working
@night cloak You'll need to tap on 2nd option on Repair client. You probably mistakenly pressed 1st.
I chose all of them @night cloak
I'll do that again
@night cloak I'd like to let you know that the Security Risk error typically has to do with many apps being purchased in rapid succession. They likely believe your card may have been stolen and want to ensure that you are the actual card/account owner to protect you from someone else using your credit/debit card.
This error will correct itself once Google has verified everything checks out. I'd suggest you wait for 1-2 business days and check if you're able to make a purchase on your Play Store.
In the meantime, you can check if your card information is up to date in Google Payments to fix payment issues on your account. For further assistance, you can contact with Google Play customer support and address the issue.
latent matrix
A title
crude oriole
💯
serene steppe
What does King of Kings mean?
My friend send me that and we dont know what it is
We 50IQ
wraith brook
@serene steppe It is a bug
serene steppe
Yes we 50IQ
finite shard
Is it possible to get the voice chat restriction off when you turn 16?
flint yarrow
Yes
vagrant onyx
@serene steppe bruh 500 Merit i just notice
night cloak
Hey, @serene steppe. It's a bug that usually happens when the "connection to server has been lost". It's caused by high ping.
vagrant onyx
Yea pubg server had a really problem since this update came
night cloak
Ya
grizzled lark
@solid coral, Buy google gift cards via Amazon, buy uc through that money, spend on items that are available in pubgm.
solid coral
@grizzled lark what
grizzled lark
@solid coral, That's how you can spend money on pubgm.
solid coral
but i have only money on yandex money
night cloak
Withdraw it ? @solid coral
grizzled lark
@solid coral, Buy google play gift cards.
night cloak
did you know that PUBGM has spent over a year in BETA?
gleaming abyss
grim grotto
Can I transfer my global account to krjp version?
latent matrix
No
mellow meteor
@pale falcon
quasi girder
how to disconnect from facebook?
grim grotto
Aaaa that suks
latent matrix
It will reset your progress
quasi girder
can some one tell me?
latent matrix
@dense ridge reinstall
dense ridge
Tried
latent matrix
Hmm, that helped me. Is your game on internal storage or external? @dense ridge
dense ridge
Internal
latent matrix
Maybe try changing to external and see what happens
supple wasp
@dense ridge just delete and reinstall
night cloak
@dense ridge I think there's something in your device which keeps deleting a few files from the game data
deft lagoon
storm flumeBOT
Hello, @deft lagoon!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
night cloak
why am i still getting prime rewards (daily UC) without payment ? (Subscription was already cancelled earlier)
@night cloak You shouldn't. Did you check the date of your purchase?
Yeah i did it was supposed to expire yesterday @night cloak
Holmez (admin here) also has this thing
dense ridge
@night cloak I think it just resubscribed
night cloak
No dude i paid using google play balance and nothing has been deducted
And as i mentioned, i cancelled it earlier only @dense ridge
untold portal
Hey
night cloak
@night cloak Your account should retain its Prime perks until the 3rd May after which on the 4th the subscription will expire if you do not plan to subscribe again.
Oh ok
Hello, I need help, my prime subscription has been renewed from my itunes, but i didnt not get the prime benefits on my account!
tribal relic
night cloak
We do not know when it will be corrected or optimized, @tribal relic. Please be patient.
flint yarrow
Qui est frencai
dense ridge
@tribal relic 19th/may/2019
night cloak
@night cloak What does it show on the prime perks page? Can I see a screenshot?
@night cloak like i have to purchase it allover again!
haughty cypress
welcome to business with tencent
lament jolt
faint mango
Can someone help me bargain
sudden bone
Link to download beta pubg mobile?
night cloak
@sudden bone, This channel is only for GLOBAL PUBGM issue related questions.
Please use #chat or #pubg-mobile for asking help regarding that.
pale falcon
This is for support only, @faint mango.
faint mango
Yeah help bargain
pale falcon
That’s not a support request, do not ask here, @faint mango.
You’ve been warned.
You may use #pubg-mobile for such purposes.
finite shard
Can someone help me get the voice chat restriction off because Iam already 16
night cloak
@finite shard May I know what error message are you recieving while using the voice-chat feature?
quasi dome
can someone help me
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
spring flame
Could you share a screenshot of the this, @finite shard?
quasi dome
my game hangs in the loading page while entering the game what should i do
vivid nimbus
After I used 2* 1hr BP card I didn't get any BP, still I don't get any BP
spring flame
It's a known issue, @quasi dome. You must restart the game and when the Enter match again? dialog box appears tap on yes.
quasi dome
cant it be fixed
spring flame
Developers are working on it, @quasi dome.
Did you elapse your daily BP limit, @vivid nimbus?
finite shard
spring flame
I'm pretty sure you're serving a punishment for Verbally Abusing teammates ingame.
Tap on the i button next to it, @vivid nimbus.
vivid nimbus
@spring flame Ok I'll try thank you!
night cloak
You've earnt 5k bp for the day @vivid nimbus
vivid nimbus
@night cloak is there a limit? 😑😑😑
vivid nimbus
@night cloak Thank you 😊😊😊
silk umbra
Hi
willow dune
@silk umbra
State your issue
finite shard
I didn't do anything
willow dune
@silk umbra
I am into development but not this game or anygame
If you have no more querry related to pubgm you may join #chat
silk umbra
And how exactly are you going to solve my issue?
willow dune
There may be a possible solution already fot that issue which i might just know!
silk umbra
@willow dune
I'm sorry, if you aren't going to fix my problem, why did you ask me what my problem was?
Okay
Here's my problem
silk umbra
In the War mode, under the Arcade mode, in at least 1 game, per day, when I respawn & jump from the airplane, I can't AIM or LOOK anywhere.
The right half of my mobile which handles that does NOTHING.
@willow dune
willow dune
Every game or just random game
polar turtle
@silk umbra for me almost half of deadly bugs fixed after reinstalling
silk umbra
@willow dune
As I've clearly mentioned,
At least 1 game per day
polar turtle
Still game is doing crazy shi but at least I can try to fight
silk umbra
Which means some days 1 game, some days more than 1 game
@willow dune
Please, try
@polar turtle
I've done it too, still no use 😐
willow dune
The aim and look anywhere problem goes on through the whole match?
silk umbra
Until you die, yes @willow dune
willow dune
And then again on respawn is it fixed or again as it is?
silk umbra
Is it repeat-day today?
🤔
@willow dune
It's fixed
Until it starts again, maybe in the same match or in the subsequent matches
willow dune
Then it may be in my openion due to server load
livid blaze
@tribal relic i dont think it will be fixed in this week
Devs are currently working on 0.12.5.. so they could fix bugs in that update..
velvet spruce
@livid blaze they could add more bugs on that
royal ether
Where can i report hackers apart from ingame when i have a proof?
velvet spruce
@royal ether mail them with proof
velvet spruce
@royal ether no problem bro
night cloak
is there a way to the KR Client for pubgm on iOS?
willow dune
You can also discuss it on reddit page of pubgm
fickle ibex
Can the overachiever title be earnt without pacifist, weapon master titles etc and without spending money?
pale falcon
That’s possible, @fickle ibex.
night cloak
@night cloak and here if click on buy now, i got a message saying that it is already active
polar turtle
Will they add option to get some reedem coins from BP card? It that’s no sense with 5 k daily limit.
cosmic iris
This game unplayable!
Maybe i wont reach RP100 this season because this annoying bugs
If they wont release the patch asap
haughty cypress
lmao
frail cradle
Hi bro i have facebook and Twitter on my acounte i wana removed twiter because twiter was hacked and the person how hacked my Twitter he play on my acounte and today he but hacker on my acount and the Company give me band 10 year please help me
haughty cypress
google translate can do a better job
night cloak
@frail cradle
You've already been notified before that we can't help you with this matter.
frail cradle
@night cloak what can i do maaan
ancient kestrel
@frail cradle contact customer support
frail cradle
Icant@ancient kestrel
night cloak
@frail cradle,
Unfortunately, no-one else than customer support can help you through this.
past birch
how is this possible therewas no health nog even 1% and while using medkit i get shoot once even then survived
willow atlas
iv been die this aim bug
haughty cypress
sad
willow atlas
i wonder when new patch coming for this bug
haughty cypress
devs prolly dont know about it yet
rotund trellis
Every time I fire my gun it dramatically jumps to the left and makes me miss my shots for some reason
willow atlas
me too
haughty cypress
game sounds like its more broken than ever before oof
willow atlas
OOF
rotund trellis
Also, Every time i land the loot takes a while to render in now
left portal
are you guys ever gonna fix the lagg spike bug?
pale falcon
That’s a very known bug, @rotund trellis.
I'm abysmally sorry for the inconvenience, @left portal. There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug.
rotund trellis
So was the door bug
cosmic iris
Who are u guys the one with color on the username?
pale falcon
However, we don’t deal with fixing the bugs. We aren’t developers.
willow atlas
door bug is fixed
left portal
yeah but people are abusing the crap of them
rotund trellis
Took a while tho
pale falcon
I’m a contributor, @cosmic iris. I applied for it and was chosen for the position.
cosmic iris
@pale falconcan u contact the devs?
rotund trellis
I am aware that you guys aren’t the developers but this says Pubgm support and I don’t know where else to go to as for help
pale falcon
Unfortunately, I can’t, I’m sorry, @cosmic iris. I’m not in direct contact with them.
lost jungle
Is there any way to report bug through video? I recorded it.
cosmic iris
@pale falcon so who in here can contact the devs?
pale falcon
You may contact the customer service, @rotund trellis. The response time can vary between some hours up to a few days, depending on the number of support requests.
Nobody in this sever, @cosmic iris. You’ll have to contact the customer service.
rotund trellis
I have contacted them many many times but never get any replies
pale falcon
Please be patient, @rotund trellis. You may remind them if they are unresponsive.
cosmic iris
@pale falcon i do by email but it was bot reply and the replies is unrelated with my message and issues
latent matrix
@lost jungle in #555492558428700682 you can find a form to fill out in "Pinned Messages"
lost jungle
@latent matrix ok thank you
pale falcon
I'm abysmally sorry for the inconvenience, @lost jungle. There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug.
You don’t need to provide any proof, just report it and add as much detail as you can.
lost jungle
Well, it's difficult to explain & easier to show that's why
cosmic iris
pale falcon
They aren’t known to reply to everyone, @cosmic iris.
cosmic iris
Wdym?
pale falcon
I see that you’re trying to report a bug, @cosmic iris. It seems like they got muddled up and thought you were reporting someone who was violating the rules.
You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug, @cosmic iris.
Please see the pinned message on that channel, @cosmic iris. You’ll be able to fill out the form and submit it accordingly.
cosmic iris
I already done that @pale falcon
pale falcon
That’s good, @cosmic iris. They’ll probably fix it soon.
pale falcon
Was he using grenades, @neat gust?
haughty cypress
his character changed genes and became a monkey
neat gust
Yes he was jumping like monkey
night cloak
😂 😂
haughty cypress
study some biology smh
night cloak
Reproduction chapter is my 💙
pale falcon
Seems like a hack or glitch, @neat gust. At least he is only using it in the training mode.
You can have unrelated conversations in #chat, @night cloak.
neat gust
Yea idc just saying
pale falcon
Fair enough, @neat gust.
night cloak
@pale falconhow to report. A bug
pale falcon
I'm abysmally sorry for the inconvenience, @night cloak. There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug.
night cloak
I was in spawn Island when I was playing war mode
haughty cypress
ah classic bug
pale falcon
You may see the pinned message in that channel, @night cloak.
night cloak
And was getting knocked out
pale falcon
You’ll then be able to fill out the form.
night cloak
@pale falconok
rotund trellis
They gotta take the hackers more seriously, I know it’s gotten much better then season 1 and 2 but there are still so many obvious hackers that aren’t getting banned
rotund trellis
There was a hack in season 1 called Rush and we reported and he was caught... Instead of banning him they just reset all his stats
serene steppe
@rotund trellis yea my brother been hacking since season 3 and has not been banned and i have reported him like 1000 times and he did stop play last month because got bored but still not banned
pale falcon
Please report them using the report feature, @rotund trellis.
You can also spectate them if you think they’re suspicious and dubious of cheating to make sure you’re not reporting them erroneously. If you report someone who isn’t violating the rules, you could potentially receive an infraction for misrepresenting and falsifying such statements, @rotund trellis.
There’s a lot of hackers, you’re right. I’m not sure when they’ll be banned or dealt with.
serene steppe
Why the bullet shells come so high now
rotund trellis
One of my mates was falsely banned a few minutes after getting killed by a hacker
pale falcon
I’m not sure, @serene steppe. There isn’t anything we can do about that.