questions

[south ice]

Due to which data has been changed might

[pale falcon]

You were banned with a reason, there isn’t anything I can do, @south ice.

I can’t remove your ban.

[haughty cypress]

ouch

[chilly cave]

Sir I have updated version of tencent gaming buddy but not working

[meager sapphire]

@south ice People here including contributors, moderators and admins don't have permission to revert ban or affect anything in-game directly.
Your best bet is to drop them an in-game message which typically responds once in 3 weeks, with current response rate.
If you email them, they will re-direct it to in-game support. So try your luck. 😃

[chilly cave]

emulator- support I have updated version of tencent gaming buddy but not working

4gb ram and windows 8

[wispy matrix]

Oof, assign yourself emulator role from #504819353049628683 @chilly cave

[night cloak]

Hello there, the support team.
I want to know how the clan activity points are calculated. Is there anyone who can help?

[pale falcon]

The question above has been answered in #chat, thank you for your patience, @night cloak.

[night cloak]

Thanks you @pale falcon but the question is yet to be answered. I'm asking about individual clan points here.

[spring void]

Why do i keep getting no response from the server and request timed out

[paper spruce]

Halo I get banned 10 years and I don’t do anything can someone help me please and tell me why i get banned!!!!!!

2 week now and I don’t get answer

Why the banned!!!!

[pale falcon]

You were banned with a specified reason, @paper spruce.

Violating any of our stipulations is unsuitable and can result in repercussions.

[paper spruce]

@pale falcon without reason I swear gad

[limber haven]

@night cloak this is how individual is calculated

[pale falcon]

I’m unable to revoke your ban, @paper spruce.

You’ll have to contact the customer service.

[paper spruce]

@pale falcon thx you

[limber haven]

@paper spruce if you're sure you didn't do anything wrong ( such as using GFX tool or exploiting any glitch) You can claim your account. If found safe you will be free

[paper spruce]

@pale falcon i will send you the email please check again guys if i do something don’t open it for me but I swear gad I don’t use cheat

@limber haven yah bro I’m sure that’s why i ask please check my account again

[pale falcon]

We can’t do anything here regarding bans, @paper spruce.

[paper spruce]

@pale falcon so what I should to do ?

[pale falcon]

You have to contact the customer service.

[paper spruce]

@pale falcon i do 2 week no one answer me

@pale falcon that’s why i come here to ask

[night cloak]

That's no calculation but thanks for your effort. @limber haven

Appreciate it.

[limber haven]

👌

[spring flame]

Please wait while they respond, @paper spruce. Sometimes they might take quite long.

[paper spruce]

@spring flame ok I’m sorry guys but I’m really feel bad if I’m cheating I don’t come to talk with anyone coz im sure guys you have proof but i come to you coz I’m sure i play normal like anyone

[haughty cypress]

i cheat and im not banned UwU

[paper spruce]

And im tarred 2 week and I don’t get answer why i get banned

[limber haven]

we here trust you. People here don't decide who gets banned and who doesn't. what I can suggest is to just wait it could take 1-2 weeks @paper spruce

[haughty cypress]

maybe someone from tencent hated u @paper spruce

[paper spruce]

@haughty cypress im not coz i play and make live-streams sametime i play for fun

[broken sierra]

@haughty cypress i cheat too. Even the whole XD clan is full of cheaters

[haughty cypress]

YEET

[paper spruce]

@limber haven Ok bro

[broken sierra]

@night cloak you first good sir

[paper spruce]

@haughty cypress or coz im global on solo

[wispy matrix]

I want to join you guys 😯 😧 my mobile doesnt gib me good fps

Guess its time to use them so called ||i cant name it here||

[paper spruce]

@wispy matrix try from iPad

[wispy matrix]

Ipad? I got an outdated redmi4a. I am too poor to afford an apple product good sir

[paper spruce]

@wispy matrix the phone so bad to play pubg lol

[wispy matrix]

Ikr 😧

[paper spruce]

@wispy matrix gad with you bro i hope you will get one soon and play with as

[broken sierra]

Hey umm... Someone is gonna pop up and plug that "please move to general"

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[broken sierra]

Like that

[wispy matrix]

Yes

[sage pawn]

@pale falcon or any other supporters are here?

[pale falcon]

We have plenty of contributors who are willing to help, @sage pawn.

[wispy matrix]

And some normies too

[sage pawn]

I saw VPN trick on facebook, if someone use the app get banned?

@pale falcon

[pale falcon]

You will probably be banned, @sage pawn.

I wouldn’t risk it.

[sage pawn]

I think the same 😊

[silk umbra]

Could you please add BLUE coloured cross hair for Red dot??????
Red & Green are too small or blend in with the map.

[wispy matrix]

You can give suggestions in the support option given in game. @silk umbra

[silk umbra]

Yeah, they respond very late.
So tried here.

@wispy matrix

[wispy matrix]

We got no link to tencent here. No use

[solemn magnet]

Why do you have a special Korean version that has no bugs and gets free skins and then be racist to the global version by giving us lag bugs crate drops that u have to jump off a cliff for it to drop something. ?

[dawn yarrow]

Why pubgm has way more fps drop with this new update?

[solemn magnet]

Because there dumb and lazy

There racist

They give special skins to certain country’s certain version of Korean with free skins and no lag u could run 120fps in any phone and give the global version 10 FPS 600 ping and lag bugs crate drops of hell

[dawn yarrow]

I could play on stable 30fps before now i cant even get past 8

[solemn magnet]

Quit PUBG mobile

The developer are racists and dumb people

[serene lantern]

Racist?

[solemn magnet]

Yes

They give special skins to certain country’s only 1st

[serene lantern]

They're dumb. How are they racist?

[solemn magnet]

2nd

[serene lantern]

Lmfao

[solemn magnet]

They have a special version of Korean bcs the developers are Korean

The Korean version gives free skins

And no lag or bugs

[serene lantern]

Do you even know what racism is haha

[solemn magnet]

It’s something like racism idk the name of it tho

[serene lantern]

Nice

[neon patio]

@solemn magnet Korea has it's own "version" to comply with local laws and regulations (so the game doesn't get banned there). The game also caps at 60fps (not 120 fps), for all versions. There's also less "lag" because there's less server traffic.

[solemn magnet]

Are I sure

I’m on extreme and it feels like 120

FPS

[neon patio]

It's 60fps, whether it "feels" like it or not.

Extreme = 60fps.

[solemn magnet]

High = what then

[neon patio]

I don't know the exact amount. Low-High are likely 30-50.

As for "120fps", no mobile game is capable of it, considering there are only 2 phones that support 120fps (no developer will be bothered to implement those specs until majority of phones support it).

[dawn yarrow]

Low-High is smth 20-30

Ultra is 40

Extreme is 60

[neon patio]

As for your "Korea Version" comments, probably keep them to yourself until you know what your talking about. Also keep non-support conversation out of the support channels.

[summer karma]

Hello guys

I need help

Other problems ? What do you think ?

usually matches with Arabs

their ms are very high. My ms average 60-70. but sometimes their bullets come to me faster. their problem affects me

also the firing key sometimes doesn't work. It's like he's in one-shot mode.

When ı Use 4_6x spray..contracting problem

[onyx cairn]

@neon patio ⬆

[summer karma]

I using ıpad pro 10.5

What do you think guys 🤔

[night cloak]

@lyric egret What's wrong?

[storm flume]

GOTCHA#9691 was banned, Selling "unbans"/spam

[violet arch]

I got request time out problem while playing.Any solution?

[summer karma]

Who can help ne

🤐

[neon patio]

@summer karma You being matched with "arabs" is simply how matchmaking works. No matter the ethnicity, anyone matching on the same server can be paired with each other.

[spring flame]

Try switching your internet connection, @violet arch.

[summer karma]

@neon patio

Other problems ?

[lapis light]

Hi! Where I can send the screenshot of cheating players or teaming players?

[dense sail]

i need helo

[neon patio]

The select-fire bug is already known and will be fixed soon.

[storm flume]

Hello, @lapis light!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[violet arch]

@spring flame Are there any solution without switching internet connection?? I use wifi

[spring flame]

You may try repairing while on the login screen, @violet arch.

[frank glade]

What lfg mean?

[dense sail]

i need help pls help me

[neon patio]

@frank glade "Looking For Game"

or "Looking For Group/Team"

@dense sail You need to explain what you need help with if you want anyone to help you.

[dense sail]

sir someone got my twitter (i dont know who) he logged in my game pubg mobile

i changed the password but he is stiill using my id

@neon patio

pls help

[neon patio]

You'll need to contact Twitter support if someone is accessing your account via Twitter.

[dense sail]

ok

[mortal patrol]

hey what is the smooth egg

[placid dirge]

Iam stuck at the loading screen before the match starts

I cant even play

[violet arch]

It's good to use BAGT ??

[night cloak]

No

[violet arch]

Reason

[night cloak]

Ban

if i got to ace this season and then i dropped to crown, will i still get the season end reward for ace at the end of the season? Or i will get the crown one

[placid dirge]

Ace

[teal cradle]

hi guys what are the lucky eggs?

there are vibrant and lucky

[night cloak]

@placid dirge u sure?

[teal cradle]

i cant do anything with lucky ones

[night cloak]

I would like that title but i don't really wanna farm up to ace again to be honest

@neon patio @spring flame do any of you know?

[teal cradle]

guys someone tell me plz

@night cloaki know

did u play 5matches is ace? @night cloak

[night cloak]

Yea i already got the parachute

[teal cradle]

@night cloakok yeah dont worry then

u got the box

[night cloak]

Hm ok

[teal cradle]

ur like me i became ace and went to crown

u will still get it dont worry

[night cloak]

So basically even in conqueror if you get the frame you'll get the season end reward for conqueror?

[teal cradle]

@night cloakyes

[night cloak]

That's weird

I tought you had to be that specific rank at the end of the season to get it

[teal cradle]

@night cloakno bro

[night cloak]

Ok then thanks

[teal cradle]

@night cloakwelcome take care and have a nice day

so now can anyone now tell me what to do with lucky eggs?

[night cloak]

@teal cradle it's an upcoming event i assume

[teal cradle]

@night cloakwhen is the event

i got one now

i got it 20 min ago

[night cloak]

@teal cradle well i'm not the dev but i guess soon.

[teal cradle]

@night cloakok thank u

bye👋

[night cloak]

@neon patio

Why does it says server ranking 0

I earned Ace yesterday

[ionic raven]

Any one experienced this? My PUBG MOBILE keeps on crashing when I'm in the loading screen but when I used guest account I can proceed to the lobby(my account is linked in Facebook)
I tried all the menthod from Clear Cache,Clear Data,Force Stop, Uninstall Reinstall, and even Factory Data Reset but it's still not working 
Look like I'm just the one encountering this

Am confirming this...

Am doing this wait

[broken sierra]

You are doing a nice job breeze

Proud of you

[night cloak]

@night cloak hi I checked the leaderboards it says top 3% in squad, survival rating

Did I checked this good or I need to check something else?

[ripe cypress]

My Pubg mobile always asking for log in :(

After restart game asking for log in

[ionic raven]

@night cloak done this 1 time ) it's not loading) how to logout?

[torpid raft]

Couldn't get out of the goddamn car because of which, I died off zone. Is this some kind of glitch or is it because of the typical position the car was in?

@neon patio

[desert barn]

using vpn while playing pubg:m is illegal right?

[short sigil]

Ayiuda

[storm flume]

Hello, @torpid raft!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[ionic raven]

@night cloak Done 30+ opening the app

[solar chasm]

Hucresel veride oyunumu oynuyorum ve disardayim , eve geldim ve Wifi ye baglandim , fakat tekrardan oyuna girdigimde pingim baya artti oyundan atti sonra ise yeniden girmege calistigimda 10 yil ban yemis bulundum , lutfen bana yardım edin , ve mesajima geri dondugunuz icin tesekkurler , HESAP ID 545183569

oke

wait

[willow kettle]

when we will recieve uc from midasbuy or we wont?

[solar chasm]

please help me bro

I put a lot of money into the game

[vital sluice]

Nobody can help here if your account is banned, @solar chasm. You need to contact them in-game only.

[night cloak]

@willow kettle

[solar chasm]

causeless blocked

the game does not respond to support

please bro please help ve

me

i liked pubgm i am from 2 season playing

The support team does not respond and the e-mail also does not respond please help

[grizzled lark]

@solar chasm, We don't handle any of the bans or and any other stuffs that are related to in-game, so asking here for here won't matter anything.

[solar chasm]

do I use file request? @night cloak

the game does not respond to support and you're not interested in what do I do?

[vital sluice]

Keep trying untill they respond. If they do not reply then it's very likely they lift the ban. That's all.

[leaden river]

Helo plz fix Midasbuy bug and send me my UC 😫

[solar chasm]

@vital sluice please help me bro pleasee 😦

[vital sluice]

You didn't understand what we've been repeating several times, @solar chasm? I'm just sorry to say nobody can help with bans here.

Kindly understand.

[solar chasm]

OK, gentleman, I understand you understand me, please play the game support 2 is not answering what I should do?

[grizzled lark]

Either wait for more time until they reply or make a new account to play, @solar chasm.

[solar chasm]

Thank you @vital sluice and @night cloak

I'm not going to account for the new account, and I like 60 levels and a lot of money. @grizzled lark

I represent Azerbaijan. I'm a good player

[fathom nacelle]

match sometimes wont load,stuck in loading screen....anyone got same problem after last update?

[graceful jewel]

@fathom nacellethats just connection/ping/sometimes server problem

[fathom nacelle]

Its a bug,I can hear teammates,but cant play ciz loading screen wont dissapear

[graceful jewel]

Personal experience:My net is bad...so my loading screen takes time and i join match Like before 10second of boarding plane....Also When i am about to go into lobby I can hear my teamates...like around 15seconds before...So if by then u are not joining...thats just ur connection issue AFAIK

[fathom nacelle]

My net is perfect+ I was waiting 5 minutes
And it wont connect

[surreal mica]

What is the Balck square with a hole?

[graceful jewel]

@surreal micathats a glitch

[silk umbra]

I have a doubt about the DARKEST NIGHT

Is the reload speed increased & are the Zombies made stronger compared to other modes?

[surreal mica]

@graceful jewel And This Glitch Name?

Black Hole Glitch

Xd

[graceful jewel]

@silk umbra i dont have much info bout it but....While selecting darkest mode U Will see at top right corner it will show changes Like speed and stuff

@surreal mica The name is Absolutely ur choice...
i would call it dark soul glitch

[surreal mica]

You mean Question Button

[graceful jewel]

ye

[surreal mica]

Dark soul Glitch seriously😂

[silk umbra]

Has anyone of you noticed that PUBG has tried to change abilities in the Zombie modes to help players win but has failed successively?

[graceful jewel]

@fathom nacelle See,I only face this problem during bad connection...So
maybe u should ask for help from @rare scaffold or @wispy matrix then

@silk umbra I dont play evo ground so...Idk

[silk umbra]

Ever so lightly increase in health, increased damage that doesn't make a difference, freezing effect which I haven't seen, increased knife damage which I haven't noticed, chance to reload

All are stupid & is NOT helping players in anyway

[graceful jewel]

Hmm

[surreal mica]

@graceful jewel never Heard sunscribe name

[graceful jewel]

@surreal mica

[surreal mica]

🤣

[silk umbra]

I suggest these things:-

🔹️No damage taken during reloading, healing and speed boosting.
🔹️50% reduction in reloading time
🔹️Reduction in strength of Zombies
🔹️Increase in damage of 9mm & 0.45 ACP guns

[graceful jewel]

Also If this conversating of helping is over We should stop here

[surreal mica]

Sure

[silk umbra]

I wish PUBG creates a separate group for FEEDBACK about UPDATES

[graceful jewel]

yea

[silk umbra]

Incorporating PUBLIC ideas in the game

New ideas or tweaking the game

[coral leaf]

If im buying prime plus now .. will you get the daily uc log in before today ? Is it stackable?

I mean like i dont take 20 uc today but tomorrow can i get the 20 uc before and now ?

[night cloak]

for it to count

this is the 3rd pass i’ve completed yet i can’t claim my reward. must i wait until the end of the season?

[coral leaf]

Up to 5 days huh

Thanks

So im not gonna get 20 uc from 1-22 april

Im late

[glossy peak]

@coral leaf no need bro as when you buy it the subscription starts from that day and last for one month so need to wait for new season. I have brought it

[coral leaf]

Owh

So its not start from 1 april?

[glossy peak]

@coral leaf when u buy it it starts from that day

[sleek plinth]

One is enough to help, no need to race or interfere.

[coral leaf]

Yeah thanks

[night cloak]

it’s like you haven’t ever had a netflix, PS+ or Xbox Live Gold subscription

[coral leaf]

@night cloak so what?

[night cloak]

if you had those you’d know how a subscription works

[coral leaf]

@night cloak ok

[night cloak]

that’s all

anyways i’m having issues

[glossy peak]

@sleek plinth more answer / help means for clearance of quary

[night cloak]

and this game will not give me my skin

yes

[coral leaf]

Is the sakura tree can get water from only 2 people ?

[night cloak]

the other 2 ss are proof that i’ve competed the S3 and S4 pass

that’s a yikes from me

[coral leaf]

@night cloak what?

Oof

[glossy peak]

@neon patio bro I have complain to pubg about that midasbuy issues but they replied me by telling to contact to midasbuy. But I didn't got any number of it or mail id to contact them. What shall I do bro?

@everyone can anyone help me with the midasbuy issuse

@night cloak will it be ever solved?

[coral leaf]

@night cloak if im buying the prime plus today so im gonna have to pay the bills after 30 days?

Ok

[storm flume]

Hello, @visual oxide!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[night cloak]

@night cloak so 1% is far and 99% is good?

Hello I’m trying to change my country and I bought the card ! It’s saying failed to change country try in 30 days!!

[pale falcon]

I don’t think the card is working right now, @night cloak.

[night cloak]

And the reason why?

[pale falcon]

I’m sure they’ll fix it soon enough.

There’s been a lot of reports regarding bugs, @night cloak.

[night cloak]

Hmmm okay ty

[pale falcon]

You’re welcome, @night cloak.

When you have the card you still have to wait, @night cloak.

[oblique star]

hello

[pale falcon]

What seems to be the issue, @oblique star?

[oblique star]

@pale falconHow to solve the six hour problem

??

[pale falcon]

You can’t, @oblique star.

[oblique star]

why??

[pale falcon]

You can’t change it once you’ve selected the option.

[oblique star]

omg

ok thank you @pale falcon

[pale falcon]

You’re welcome, @oblique star.

[spark star]

@pale falcon I need help

[pale falcon]

What seems to be the issue, @spark star?

[spark star]

My account got banned but I didn't violate any rules

[pale falcon]

You can try contacting the customer service, @spark star.

We can’t revoke bans for you.

There would’ve been a specified reason as to why you were banned.

[molten socket]

Hey I sent a bug report but didn't got answer it's been 24 hrs now @pale falcon

[pale falcon]

Please avoid the use of offensive language, @teal cradle.

[teal cradle]

ok but look what is he telling to u

he should get banned

[pale falcon]

The bug would’ve been reported and investigated in due time, @molten socket.

[teal cradle]

@pale falconi was defending u

[pale falcon]

Who deserves to be banned, @teal cradle?

[teal cradle]

😂

@spark star

[molten socket]

Well what's the duration of the whole process because I can't play

[pale falcon]

I don’t know, @molten socket. I’m not responsible for investigating bugs.

[teal cradle]

how are u today @pale falcon

[molten socket]

Ohh sorry to bother you then

[pale falcon]

Please use #chat, @teal cradle.

[teal cradle]

sorry

are they going to fix the one shot issue because i lost in pochinki because of one shot problem

[spring flame]

Please elaborate the issue, @teal cradle.

[teal cradle]

in fullauto it shots 1 shot

@spring flame

[spring flame]

I haven't come across any such issues, @teal cradle. Please check if you had accidentally set it to single fire mode.

[night cloak]

@spring flame

Hello

[teal cradle]

@spring flameok

[spring flame]

Hey, @night cloak. What may I assist you with?

[night cloak]

Hello, is the motorcycle bug fixed?

[spring flame]

FPS drop when exiting, @night cloak?

[night cloak]

That and another bug when you drop off the motorcycle when entering.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

This is a common bug. It hasn't been fixed in months. I thought it would be reported and already dealt with.

[spring flame]

Did the motorcycle crash before you tried entering it?

[night cloak]

I enter it and then I fall off.

It's pathetic, especially for a well made game.

Yeah that's annoying @night cloak

Exactly

[mellow meteor]

Hey i am facing a problem

[spring flame]

What's it, @mellow meteor?

[mellow meteor]

Umm.. I can't run pubgm on my iphone 6

its runninng currently on 2 fps

And there is game crashes

[hoary grove]

When #555492558428700682 will open again

[mellow meteor]

Its not at all playable

[night cloak]

Read pinned msg of that channel @hoary grove

hi

[spring flame]

Its a known issue, @mellow meteor. Please wait before a patch is released.

[night cloak]

my phone p8 lite i cant run game device not support?

[mellow meteor]

Okkie

[spring flame]

Whats the exact issue faced by you, @night cloak?

[night cloak]

@spring flame after login gplay show error device not support

[spring flame]

I'm unsure what's causing that issue :(
Let's wait for someone else to respond.

[graceful jewel]

@night cloak I think you have not updated your emulator(I dont mean the game)...Update tgb

[forest summit]

I still didn't got the small update

[graceful jewel]

@forest summit?

@forest summit
It is a in game update...

[forest summit]

@graceful jewel I didn't got it yet

[graceful jewel]

ehh...update ur emulator first maybe...

[waxen otter]

Whenever I spectate enemies or teammates I just see them stuck in one place . I can just see them changing gun and using throables . No healing shows no gun firing and nothing . Even health bar remains same .

[graceful jewel]

Or reinstall whole game

@waxen otter There are a lot of bugs in spectate mode

[waxen otter]

@NightFury but I just see them stuck in one place

[graceful jewel]

@waxen otter yes i kniw

know*

actually i know the bug of car not mvoing while spectating...the bug u told is actually new to me

[graceful jewel]

@waxen otter Go in #555492558428700682 and report it With correct format which u can found in pinned message

[waxen otter]

It shows awm out but he has ump

And he is stuck

[graceful jewel]

all the bugs can be reported in #555492558428700682

and tencent will address them

Oh actually

Bug reports is closed

Wait for it to open...Which could take a few days

[pale falcon]

There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly, @waxen otter. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. Submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice.

[hoary grove]

@waxen otter I just reported that bug from #555492558428700682 check pinned post they is an google form

[pale falcon]

Also, this seems to be an ongoing issue, @waxen otter. I’m sure they’ll fix it soon. Please remember that the spectate feature is new and bugs can occur as a result of this.

It isn’t closed, @graceful jewel. They introduced a new procedure on how to report bugs.

[graceful jewel]

oh okay sorry

[night cloak]

@graceful jewel i talking for phone game

[waxen otter]

@melanie it's the same old feature when we die we spectator

Not the new one spectator friends

[pale falcon]

There seems to be a lot of bugs right now, @waxen otter.

We have received a few reports about it.

[north ermine]

Can any 1 help me with this?

[pale falcon]

What seems to be the issue, @north ermine?

[north ermine]

Why is everytime i open a crate this comes?

[waxen otter]

Why are so many bugs introduced in the new update ?

[pale falcon]

That happens, you aren’t expected to get anything good unless you’re lucky, @north ermine.

[north ermine]

Ok

[pale falcon]

That’s just the way it is, @waxen otter.

[night cloak]

um, may i ask, can you get banned by using a gfx tool ?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

what if players use gfx tools just to increase the FPS limit ?

[merry flame]

Whats with the emu hackers these days

[night cloak]

@night cloak That's what players use that for and gets banned.

hm, but, what's exactly wrong with that ?

@merry flame No idea, care to explain?

@night cloak It modifies game files, it is a violation to game's ToS.

[merry flame]

Every single game theres like 8 squads every single one of them use hacks

[night cloak]

ah, okay thanksy

[storm flume]

Hello, @merry flame!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[merry flame]

In ld player it allows you to enable hdr is that like gfx and will get me banned??

[wispy matrix]

use of any 3rd party emulators is not recommended by us

[merry flame]

Its not 3rd party

Its a setting in the emu

That enables hdr

The same as tgb

[wispy matrix]

the emulator isnt made by tencent

[merry flame]

Tgb enables hdr for u too

So im asking will i get banned

[wispy matrix]

the only emulator we recommend using is tencent gaming buddy

[merry flame]

Its crap

[wispy matrix]

idk if it will get you banned

its a 50-50

[merry flame]

I play the kr version

And there is no kr in tgb

And tgb is so laggy

[night cloak]

@night cloak okay. It will show at Season section?

[merry flame]

To play i use smooth graphics

On ld i use hdr

[wispy matrix]

oof, first of all we dont provide support for other emulators here and secondly no other versions than global

[night cloak]

@merry flame Please head over to #emulator-support channel after obtaining Emulator Role from the #504819353049628683 channel.

[coral kernel]

My account is hacked need help

[night cloak]

@coral kernel Can you still login?

[coral kernel]

Someone has linked his Twitter account to my pubg and is spending all bps ucs

Yes i can

[grim pine]

Hi,
My character id is 5147325499. I had my account linked to Facebook and Google Play games both and I have deactivated my Facebook account a long time ago so cannot access my account from there and I am moving to IOS but there Google Play games is not supported When deactivating I had unlinked my pubg account from facebook but it still shows it is linked So is there any way to unlink facebook account So I can link my twitter account and send my progress to Apple game center.
Thanks for your help

[night cloak]

@coral kernel Contact customer support asap and ask them to "revoke the twitter access."

[coral kernel]

They don't reply

[grim pine]

I tried but did not got any answer

[coral kernel]

Where to msg

[night cloak]

Just send that message.

[coral kernel]

In the email

[grim pine]

I mailed them and even tried in game service

[night cloak]

No no.. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

@coral kernel

[coral kernel]

They also don't reply on the game support

[grim pine]

@night cloak I tried its been more then 12 hour I even send them screenshot but does not got any replies

[coral kernel]

I have been trying for 6 days now

[broken sierra]

Aren't we getting a lot of "account got hacked and he/she is using my UC" reports lately??

[night cloak]

@grim pine Nope. Even if you revoke the access of pubg from Facebook, it is not unlinked. There's absolutely no way to unlink anyway.

@coral kernel Due to a huge userbase, Customer Support takes time to respond.
It might take 3 weeks.
Please deal with patience.

@coral kernel They will not reply if you don't ask what I sent you. That's it.

[coral kernel]

Shall i send it by email

[night cloak]

No no.

[coral kernel]

Or in the message from the hacked account in the message one

From game

[night cloak]

Email service was discontinued ages ago.

[broken sierra]

Unfortunately

[grim pine]

@night cloak I think pubgm can remove facebook access so i can access my twitter account

[night cloak]

@grim pine No. They can only revoke access.

[broken sierra]

I tried that bud, but you just simply can't. @grim pine

[night cloak]

Revoke = you cannot login with the particular social media account. It doesn't unlink that account.

[broken sierra]

That's it what it is

[coral kernel]

U ment here

[night cloak]

@coral kernel Yes, that's it.

[coral kernel]

Ok i need to send revoke the Twitter account

[grim pine]

@night cloak Please tell me there is way to solve this I can't go again I am playing from season 2 and made good repo

[night cloak]

@coral kernel You will never get reply for begging. Send about revoking access.

[coral kernel]

I shall send revoke the Twitter account right

[night cloak]

Exactly.

[coral kernel]

Yeah i will tq alot

[night cloak]

@grim pine You will need your Facebook account if you wish to login to iOS, that's it.

[coral kernel]

Yeah like this

Or 😅

[night cloak]

Yeah. Also tell them, your Twitter account was compromised, just in case.

[coral kernel]

Yeah sure

[grim pine]

@night cloak I have deactivated facebook account long time ago , If they remove facebook I can connect my twitter and from there I can shift to iphone, thats only choice I have now

[pearl thicket]

Why is the Japanese version different from global but can play together? Why not just give us the Japanese version. They get thousands of free skins, uc is not a thing in their version

[night cloak]

@grim pine That's not gonna happen, unfortunately.

@grim pine Unfortunately, there is no way to unlink.

[coral kernel]

How long will it take to get the reply

[night cloak]

@pearl thicket This support is for discussing about global version.

@pearl thicket It's not something controlled by us.

[grim pine]

Then I am doomed for sure

[pearl thicket]

Yea ik

[night cloak]

@coral kernel Around 72 hours.

[broken sierra]

You both are same person, aren't you?

[pearl thicket]

Why can't we have the same as them for global?

[coral kernel]

Yeah i can wait after that login from twitter will be blocked right

[pearl thicket]

I Know why

[night cloak]

@pearl thicket We don't know.

[pearl thicket]

It's all about the money

[broken sierra]

LMAO

[night cloak]

@pearl thicket Please try asking this question from the studio team.

@coral kernel You will be asked some questions for security, just answer them properly.

[pearl thicket]

Where's that channel? @night cloak

[coral kernel]

Yeah sure

They will ask by mail

Or in the game

Support

[night cloak]

@pearl thicket Hey, you have to contact customer support in game for any suggestions or feedbacks. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

@coral kernel Game support. You will get notified.

[pearl thicket]

Lol trust me I'm on cs every day 😆

[coral kernel]

Yeah tqs alot

[pearl thicket]

I Know they're tired of me

[night cloak]

@pearl thicket Please don't spam here. Move to #chat.

[coral kernel]

That means i need to stay on all the time so that i can access before that hacker

[storm flume]

Your username does not comply with our community guidelines, @pearl thicket. Feel free to request a different server nickname in compliance with #481193721560432670. Alternatively, we will assign you a server nickname at our own discretion.

[pearl thicket]

My user does not comply? Lol

[night cloak]

@coral kernel You will recieve a notification, just keep an eye for it.

@coral kernel The other person cannot see what you're talking with support.

[broken sierra]

"Yuck" ring any bells? @pearl thicket

[pearl thicket]

Should it @broken sierra

[coral kernel]

Like he also has the account right then ???

If i message from Facebook login it won't be shown on Twitter login

[night cloak]

I guess notifications will be recieved by both of you. @coral kernel

@coral kernel Yeah, they'll only be able to play and spend stuff. Fyi, you won't get back anything they spent.

[coral kernel]

I just want my account back and i want that hacker not to access my game

[night cloak]

You'll get back, just be patient.

[pearl thicket]

And Y'all bishes removed my clan tag?!

[broken sierra]

Mhm

[coral kernel]

Yeah hoping with full hope

[night cloak]

@pearl thicket Please move to #chat

[coral kernel]

If i get it back i still beed to buy uc damn he spent it all

[night cloak]

@coral kernel You won't get the spent money back, Sadly...

That's unfortunate.

[coral kernel]

No i dont need uc back

I just want my account

[trim trail]

how to talk with support ?

[night cloak]

@pearl thicket Please no swear words. Please read #481193721560432670 for name rules.

[pearl thicket]

Sure thing but I'm reporting @broken sierra for an offensive name

[coral kernel]

I have worked alot for my account and this hacker is ruining my account 😅

[broken sierra]

What

Try me brat

[night cloak]

@coral kernel Bad time comes, you know, just be patient and answer anything the support asks you, sure the victory will be yours!

@broken sierra #chat
@pearl thicket

[coral kernel]

Yeah sure

[broken sierra]

Alright

[coral kernel]

I am ready to answer all the quieres

[night cloak]

@coral kernel Goodluck ✅

[coral kernel]

Tq 😁😁

Waiting for 72 hrs now

[night cloak]

@coral kernel It may take longer upto 3 weeks, deal with patience.

[coral kernel]

Ummm ok 😅😅😅

Hope to get a fast response

[trim trail]

how to talk with support ?

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[half folio]

My tweeter account had been banned because of vpn using and I cant buy uc in iran by apple id pay... how i could buy uc?

[trim trail]

i want person

[wispy matrix]

@trim trail thats the only way to talk to them

[broken sierra]

@trim trail settings- tap that doll icon in bottom left corner

[trim trail]

so why we have discord ?

[broken sierra]

For fun and party

Any other questions?

[trim trail]

i get ban if i left ?

[broken sierra]

You will miss parties that's all

[crisp sedge]

Yesterday I tried to open classic crates . As I had 2 coupons in my Inventory. But as I clicked to open them there was a big lag which just used my coupons and didn't gave anything. I checked my Inventory but there was nothing. So i wish to report this to PUBG and want them to compensate me for the same. Thanks 😊

[trim trail]

nvm

[crisp sedge]

Can someone tell me where i report?

[broken sierra]

#555492558428700682

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

@half folio You can Purchese UC from either midasbuy.com or by purchasing gift cards.

[half folio]

@night cloak u should know iran banks blocked by usa

[night cloak]

The country card says you can change your flag once per day ! How its telling me to wait for 30 days!!!!!

@half folio Well, in that case, you will have to find it yourself or maybe ask in #481199117381533716 Iran's discord server.

@night cloak The card is bugged right now, wait for it to be fixed.

Will it take time?

[half folio]

@night cloak there is no way to solve it

😭😭😭😭

[night cloak]

@night cloak Maybe.

😦 ty

[half folio]

My beautiful account

[night cloak]

@half folio I heard the game is blocked in your country. Why are taking risk?

[half folio]

@night cloak my account is ok 👌 with useing dns changer . But i cant buy uc for it

I asked them remove my tweeter account from my game but they told its impossible

Ispend tons of 💵 for my account

Iwish they could help me

😭

[night cloak]

@half folio How did you spend before?

[half folio]

Maybe 10000

Lvl 64 rp100 from season3 and lots of sets

I spend too much for it

😐

And i addicted to continue that

😭

[night cloak]

Rip

@half folio I mean how did you purchase before?

[half folio]

@night cloak by my tweeter account from galaxy app

Now my account is banned

From tweeter

They didn’t help me at all

[night cloak]

@half folio Not aware of such payment method 😅

[half folio]

@night cloak specializes from iran

😝

[soft lake]

Hi, may I speak with you ? @jolly charm

[spring flame]

Please don't mention the community team, @soft lake. Please post your query here.

[soft lake]

I need help regarding an account banned issue , may I speak with someone who can help me with this matter?

@spring flame

[spring flame]

Nobody in the server reserves the right to unban accounts ingame, @soft lake. Please contact ingame support for further assistance.

[night cloak]

Everytime I delete pubg mobile

My hud gets reset to default

Why ? Even tho I save it properly after editing

@night cloak It's normal l

[odd scaffold]

Lost my quick scope button☹

[night cloak]

So every time I need to edit back ?

After re installing

@odd scaffold Reset Control layout or client repair.

No other way to cloud save it

@night cloak I don't think so.

It was working earlier

They removed ?

Maybe you didn't completely uninstall earlier, just installed over it.

[odd scaffold]

Thank you ...i will try

[night cloak]

Okay thanks one more thing

😂

:)

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

Aw:( okay I delete

[spring flame]

Hey, @odd scaffold. No need of repairing your client. The quick scope toggle has been shifted to a different submenu. Refer to the picture below:

[torn trellis]

What's the maximum amount of friends you can have on PUBG???

[woeful yarrow]

my 2 indians freinds playing from Korean client .. and they cant join my clan but they can join my crew .. will they going to face any kind of disqualification in crew challenge ?

[vagrant onyx]

@torn trellis 200
But like if you use facebook or gmail its increase

[night cloak]

It is probably 200, I had to delete people to add more. I think it adds facebook friends in that are not on your friends list to push it over 200, but I have not and will not be counting that, @torn trellis.

[broken sierra]

@woeful yarrow maybe they don't meet the clan requirements. Clan and crew both works differently you know

And no there won't be any problem in crew challenge

[torn trellis]

@vagrant onyx @night cloak thanjs

Thanks

[vagrant onyx]

Welcome

[woeful yarrow]

ted clan have lvl 5 requirement thats it.

clan saying they have different version

[broken sierra]

That shouldn't be the issue cause if they joined in crew challenge then they should be able to join clan. Make sure there is enough space in your clan and if the problem still persists feel free to contact in-game support

[halcyon holly]

I just updated to android pie and my game turned into a basket full of bugs

Audio is messed up

I'm not hearing directions at all anymore

Frame rate is set to medium at max, when before thw update it could up to high

"request timed out" keeps popping up out of nowhere

And it's frame drop city all over again

I need help

[spring void]

@halcyon holly try reinstalling

[grizzled lark]

Well, then your phone update wasn't stable, @halcyon holly.
Try repairing the client.

[broken sierra]

@halcyon holly that's what happens when you update your device it changes your stuff. As koushik suggested try repairing otherwise reinstall

[halcyon holly]

I'll try reinstalling repairing didn't help

[spring flame]

Use an app called Volume Booster GOODEV and set it to 1%, @halcyon holly.

[halcyon holly]

I'll see if reinstalling helps first

Because I really don't want to use third party apps rn

[fallen adder]

When we getting Australia aerver

[spring flame]

It won't be interfering with any ingame files, safe to use.

[fallen adder]

Are Australian servers gonna come?

[night cloak]

@fallen adder There is no official confirmation.

@spring flame if i got to ace this season and then i dropped to crown, will i still get the season end reward for ace at the end of the season? Or i will get the crown one

[fallen adder]

Is there any news?

[night cloak]

@faint granite Not that I know of.

[wispy matrix]

@fallen adder nope

[spring flame]

You will get the higest tier achieved reward, @night cloak.

[fallen adder]

Ok

[night cloak]

Ok thanks

@faint granite Please keep that stuff out of here, this is channel is only supposed to be for PUBGM related questions only.

[grim pine]

can I link play games twitter and fb all at same time

[spring flame]

Yes, @grim pine.

I have linked my Twitter, Google and FB; @night cloak.

[grim pine]

what If you can access one of them Is there any way to unlink them

[night cloak]

I'm sorry for the outdated info, I'll make sure it won't happen again.

[grim pine]

@spring flame How???\

[spring flame]

Not as of now, @grim pine.

[grim pine]

As of now I am linked with play games and facebook(Deleted so cannot access now) and moving to Iphone where Play game is not supported So is there way to transfer progress

[night cloak]

@spring flame May I know how you linked all three at the same time?

@grim pine well,im pretty sure you can still use the same facebook profile even tho its deleted

or remove it and add a new one before moving to iphoe

[spring flame]

I had my Google play linked from the very start, @night cloak. Linked my Twitter & FB using the + symbol in the settings.

[night cloak]

idk

[grim pine]

@spring flame there is no Plus symbol there are only 2 slots in both play games and fb is linked

@night cloak No you cannott remove and there is no option to unlink account

[night cloak]

okay then

[spring flame]

I did an oopsi and I apologize for it, You can only link 2 at once. I had a minor confusion related to my Alt(Banned) and main account.

I remembered linking all 3 to PUBG but forgot they were not linked to one account but two different ones.

[night cloak]

@spring flame ✅
You bombed my brain for a sec...

why was ur alt banned

[spring flame]

I was testing out the anticheat 😂.

[night cloak]

@night cloak Haxs...

[formal skiff]

Anyone got a link for a graph for all the scope distances?

[night cloak]

k

[grim pine]

So what solution here I don't have android now and can't play on iphone as of now

Is there any way to contact higher authority to resolve issue , in game chat system and email does not worked

[gleaming reef]

Any admins here please solve my problem somehow my fb account got dissabled for some reason i cant even log in please solve this problem pleasee

Please any admins help

[night cloak]

@grim pine Please give it some time, the in-game support takes time to reply due to a huge user-base.

[gleaming reef]

@spring flame bro please help me broo pleasee

[grim pine]

more then 12 hours have been passed still no reply

[night cloak]

@grim pine The in-game Customer Support may take upto 3 weeks to respond,
Please deal with patience.

@gleaming reef Have you linked any other account?

[grim pine]

3 weeks 👌 👌🏻

[gleaming reef]

No @night cloak

[spring flame]

Please contact Facebook support for help on this if you have no alternative login methods, @gleaming reef.

[gleaming reef]

Thats y i am asking to recover it somehow pleade help

[grim pine]

yeah play games but it does not supported in ios

[pale falcon]

Please remain patient and wait for a response, @grim pine.

[split compass]

@gleaming reef bro contact Facebook support and get that account back

That's the only way

[gleaming reef]

I tried bro cant do anything

[split compass]

What are they saying bro?

[gleaming reef]

I dm'ed u bro @split compass

[grim pine]

@pale falcon looks lilke no option now ...good that you have pubg meme group to pass time for next three months

[night cloak]

@gleaming reef Unfortunately, that's the only way,
You have to wait for the facebook's Customer Support to respond.

[scarlet cobalt]

Anyone Got reply From Pubg M ingame Support regarding Midas buy uc bug ?

[night cloak]

@scarlet cobalt We haven't received any news yet, regarding any reply in that case.
As far as I know.

[polar schooner]

I found new glitch/bug in the game @lime juniper

Please fix these type of glitches/bugs form the game

[night cloak]

@polar schooner Please use #555492558428700682 and read Pinned messages of the mentioned channel for instructions on how to report the bugs.

[pale falcon]

There’s a lot of bugs right now that will be successfully fixed soon. A patch to correct these, as well as bugs and other technical issues, will be applied in due time. I understand this wait can be stressful, but they take ample time to ensure they are fixing the bugs satisfactorily and unerringly, @polar schooner. You may refer to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. Submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice.

Please avoid tagging administrative roles, @polar schooner. They could be necessarily busy.

[polar schooner]

OK I understand @pale falcon

[pale falcon]

Thank you, @polar schooner. I hope your issue gets resolved in due time.

[gleaming reef]

Any other solution for my prob mam @pale falcon

?

[night cloak]

@gleaming reefUnfortunately, there is no other option.

[gleaming reef]

Can i talk to u for 5 mins @night cloak can i dm u...?

[mossy mango]

Is there any "schedule" of what type of weapon that you would get in War Mode?

[night cloak]

@gleaming reef There is no other option.

@mossy mango Currently we have no info about this.

[mossy mango]

Ok

[night cloak]

@mossy mango Please keep an eye on #news for latest updates.

[mossy mango]

Is it true that if there's any update that come on L&Q version it will come to the Global version too?

[night cloak]

@mossy mango We don't discuss any-other version except the Global version,
But as an opinion I'm not completely sure if all the features of the other versions will be added to global version 2.

[scenic lintel]

Is somebody here can help me that is PubgMobile Developers Fixing Bugs or not i have a android device Game has so many bugs. Why Devs Are not doing anything... Let us known that Devs is doing something unless making new skins and outfits.

[fading stag]

😂 calm down

[spring flame]

The bugs are slowly being sprayed on, @scenic lintel. Those nasty creatures hide in the corners, its hard to find them! Please have patience.

[fading stag]

Anyone can help , game stuck before lobby and some time during checking update page ......everything fine yesterday

[night cloak]

@fading stag
Let's try with few steps -
Go to application settings and and use the Force Stop option then Clear cache storage,
Come back to the game, use "Repair client" option and restart.

@spring flame i dont have any 3rd party apps still am getting ban

[spring flame]

How long, @night cloak?

[night cloak]

From last 2 days

When i start match in middle of the game massage come data have been changed and 10 mins ban

[lethal raft]

How do i post bugs report?

[spring flame]

That's caused due to an unstable connection or anti cheat false triggering if you're not using any unfair means, @night cloak.

[night cloak]

@spring flame Okay Thanks I'll Cheak The Connection

Any way to dislink FB Twitter or google play from pubg account?

@lethal raft Please use the #555492558428700682 and read Pinned message in the mentioned channel for instructions.

@night cloak No there is no way to unlink the accounts,
You can only revoke the account access.

[vagrant onyx]

....

[night cloak]

@vagrant onyx There is no point in repeating the instructions.

[vagrant onyx]

What

He don’t know

[night cloak]

@vagrant onyx The user has been already informed with the instructions,
Scroll up a little bit and read my messages.

[vagrant onyx]

Alright

Bro

@night cloak oh bro sorry haahah

I didnt saw your message

[night cloak]

@vagrant onyx Stop calling me bro and please use #chat for any discussion stuff.

[vagrant onyx]

Okey

I all ready said i didn’t saw your message than i am going delete my message

[solid coral]

Hi guys

[vagrant onyx]

Hello

:/

[night cloak]

@solid coral Hello,
Please state your issue.

[solid coral]

I revoked acces Facebook on pubgm but i can login again

Plz help

But i revoked the acces

And i can login anyways

With facebook

[night cloak]

@solid coral You've got any other account linked with PUBGM?

[solid coral]

Like social media

Yes twityer

[night cloak]

Login using Twitter.

[solid coral]

Twitter

Butt

I want revoke full acces from facebook

I do but i login again with facebook

Hoew

I revoked

[night cloak]

@solid coral Let me have check, allow me few minutes.

@solid coral To completely get your access revoked, you'll need to contact support in game and ask them to revoke.

[solid coral]

But its like saiding cant be unlinked never

[night cloak]

It can't be unlinked. But can be revoked.

[solid coral]

Oof

[tired falcon]

Hey how can i be a content creator of pubg mobile discord server

I usually uploaded tons of videos in my channel above 1k views

[night cloak]

@tired falcon You'll need 1000 subscribers.

[tired falcon]

When i will have 1k subs that which process i have to follow for applying cc for this server?

Than*

[night cloak]

@solid coral I suggest you to try these steps---

Go to your Facebook—> Go to your Profile—> Go to the Settings & Privacy—>Click on Settings—>In the ‘Security’ section click on Apps & Websites—>In Preferences section click on the Edit of ‘Apps, Websites & Games’—> Click on “Turn Off” (also read instructions for your own information before clicking the Turn Off).

[storm flume]

Please refer to FAQ 7.2 in #481198147478224896 for further information, @tired falcon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

What is the difference between Verbant egg and Lucky egg?

[quasi dome]

guys is this a glitch or bug in one game enemy threw a grenade but i was unable to hear him throw and the blast of the grenade even though i was wearing jbl headphone and volume was high after he threw grenade my game freezed and after someone it said us that me and my friend died

[night cloak]

@night cloak
If it's vibrant eggs, then you can exchange 5 of them for a bp crate, dunno what lucky egg does!!

I mean, we can't spend it yet, right/

@night cloak I guess you're right.

[quasi dome]

and sometimes when i throw grenade it doesnt blast and im unable to spectate my friends after i die it shows that the team mate is in one position for me he was in blue zone and my friend was spectating him too but he said that he is in the safe zone

[glass plinth]

As of the latest couple updates the sounds seem super broken, I sometimes won’t hear someone right next to me who is cutout he walking. Used to be I’d hear them crawling from a couple feet away.

[storm flume]

Hello, @quasi dome!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[quasi dome]

is it game problem or connection?

[night cloak]

@quasi dome I feel like it's a connection issue, but the game is not currently in it's most stable form so can't confirm anything.

when ever i try to spectate my friends. It just tells me 'spectator limit reached'

That's a reply to your first concern. I didn't quite understand your 2nd concern.

@night cloak Thanks for the report, developers are aware of the bug, hope it will be fixed soon!

um. okay. I thought it's just me

[quasi dome]

@night cloak when i specatate my team mates or friends they are in one position but when other team mates spectate they are moving i.e they arent in same position from long time and in a match i threw a grenade when i spotted an enemy in the grass but it didnt blast why like that

[night cloak]

@quasi dome This bug has been reported by several users already,
I suggest you to make a bug report and wait for fixes.

[quasi dome]

k

yes

[night cloak]

@grizzled lark I'm started using Korean Version of PUBGM. But, I'm not from Korea. Someone told me that, if I receive a version update of the game(KR version), my current progress will reset.
Is it ture?

[quasi dome]

it didnt blast after i threw it

no only threw high

[grizzled lark]

@night cloak, If you start using Korean version the only drawback is you won't be able to get back to global version. Rest will be the same.

[quasi dome]

k

2 grenades

i threw 2 grenades but none of them blasted

both high

[night cloak]

@grizzled lark I would like to inform you that, I'm using Both Global and Korean Version with same social account. And They don't affect each other. Their data are different.

It's like, 2 different app.

[grizzled lark]

@night cloak, And do you have same friends on both the side?

[latent matrix]

Is the one shot bug going to be fixed?

[night cloak]

@grizzled lark No. Korean Version account is like a new account.

[grizzled lark]

@night cloak, And they both have different user name or same user name?

[night cloak]

@grizzled lark different user name.

[grizzled lark]

@night cloak, Then it shouldn't be a problem.

[night cloak]

Oho.! Thanks for confirmation

[crimson cipher]

:////

[cosmic gazelle]

Oh I guess pubg said this bug was fixed where people were getting stucked in some places..well here I go

[idle forum]

I’m unable to find a pubg match quickly enough, (usually takes 5 or more minutes) we selected all 4 maps and is on FPP Duos, but it’s still impossible. Any suggestions plz

[night cloak]

@cosmic gazelle It happens sometimes...

@idle forum

Let's try with few steps -
Go to application settings and and use the Force Stop option then Clear cache storage,
Come back to the game, use "Repair client" option and restart.

[idle forum]

Im on iOS

ipad pro

[night cloak]

@idle forum Network lag might have also caused it so try switching networks,
And also many players reported server issues today,
The bugs are being worked on.
Have Patience.

[idle forum]

Ohh

Ok

Was there any updates on the server issues tho?

[night cloak]

@idle forum Please try turning on Airplane mode for 10 secs and then turning it off again,
Whenever you face network issues.
It may or may not help, but worth trying.

@idle forum
The server issues are already getting reported, fixes are expected to be implemented soon.

[trail fjord]

Anyone else facing that footsteps sound glitch

[night cloak]

Spectate Bug is not fixed yet. Ping suddenly goes high( from 60ms to 500ms+). But my network is stable. It's happening frequently with all of my teammates.

Several users already reported the
Spectate Bug, Sound issues and Server lag issues today,
We should probably wait for the fixes to arrive.
@night cloak @trail fjord

[marble trout]

Guys what this problem ? I want buy but i cant

The official support in pubg not answer

[night cloak]

@marble trout I made some research about this issue and some articles suggested to give a call to Apple support and they'll fix it,
It's like some sort of lock on your account.

[marble trout]

I call , apple support

And the replay this problem not of us .. this problem in game pubg

@night cloak

[night cloak]

Weird, gimme few more minutes.

[marble trout]

They*

Ok take your time , im waiting 4 days not pronlem for more minutes ❤️👋🏻

[night cloak]

@marble trout This issue is related with your ITunes account,
All I could pull of is that only Apple's customer support can help your through this.

@marble trout Please try reporting them the whole error message.

[marble trout]

I talk to apple , they say this problem not of us .. and they see the message and join my iphone

[night cloak]

@marble trout Well in this case I suggest you to try reinstalling the whole game,
as Repair option won't be a help.

[marble trout]

U mean sign out and try Repair ?

[dapper sage]

ok i have the latest version of pubg mobile installed and attempting click the help > contact us button but as soon as i do it crashes pubg mobile on iOS. How do i get support if the app keeps crashing?

tried the repair

[night cloak]

@marble trout I meant #reinstall.

[marble trout]

I try this , but without Repair ..

Not working

I try delete game and download again but nothing different the some message again

[night cloak]

@marble trout If reinstalling didn't help,
Try contacting PUBGM's customer support now,
Remember they might take time to respond even few weeks.

@dapper sage Try #re-installing please.

[marble trout]

The last message i sent to pubg they closed the conversation.. damn i dont now what heppend

[night cloak]

@marble trout Start another conversation.

[marble trout]

I do that , thx to you .. bu

I do that , thx to you .. but

You know why this message come for me?

[dapper sage]

how do you contact pubg mobile support from other than in APP?

[night cloak]

@marble trout I'll still say that message is related with your ITunes account.
There is some security lock that is detecting it as not a safe transanction.

[old gyro]

I need someone to talk with ftom the support team if it’s possible

[night cloak]

@dapper sage Please #reinstall, that's the only way,
As there support E-mail is down.

126/100

[dapper sage]

what's their support email btw?

[night cloak]

How to report this

Advanced room

[dapper sage]

so I have it if I can't still access them through the app because the reinstall still crashes

[night cloak]

@old gyro No-one here is directly connected with the support team, Please try in-game support option and wait for response.

@dapper sage They don't respond to support E-mails anymore,
The service is down.
Reinstalling is your only option.

@night cloak Please use #555492558428700682 channel and read Pinned message for instructions on how to report a bug.

There is no command

[onyx cairn]

That's wrong.
you can also write an email to [e-mail]

@dapper sage

[night cloak]

@night cloak Please check Pinned messages in that channel.

@onyx cairn I know that, but a contributor here, suggested that the Customer Service do not respond to that support E-mail anymore.

[trim marten]

finding some crew

[onyx cairn]

Prefer ingame reports for everything. They are much faster. If you can wait a few days, the mail support could help, too. 🤗

[night cloak]

@trim marten Please do not post off-topic messages in here.

[simple canyon]

Where is my 600 uc compensation

[blissful ether]

I need help! I cant login with facebook

[simple canyon]

@blissful ether reinstall the Facebook and clear data of pubg mobile

[blissful ether]

Ok, lemme try

@simple canyon still not working :(

[charred nexus]

I found someone hacking there using no name to hide their hacks

[blissful ether]

Arrgh.. last week, everytime i try login to My Facebook account, the game always crash in loading screen,
This week, i can't login to my second facebook account :(

Since 0.12.0, i got many bugs

[devout carbon]

i have video for hacker i report them more than 3 time where i can send it

and they still play normal without ban

[spring lodge]

hey guys, can anyone tell me how to change my flag?

[trim marten]

they are offline

[spring lodge]

yeah 😦 can u help me out though? @trim marten

[opaque mist]

@charred nexus anyone can do that it’s very easy

[spring lodge]

so how ? @opaque mist

[heady pelican]

So the 1 year anniversary Dacia works now?

[opaque mist]

@opaque mist you use characters such as Ū and ī and those characters are invisible in game

I fkn tagged myself

@spring lodge

[spring lodge]

in the main menu? @opaque mist

sorry, just tried it, doesn't work

also ingame

[trim marten]

you want chage flag ? mean country flag

@spring lodge

[spring lodge]

yeah exactly @trim marten

[trim marten]

just click on it

[spring lodge]

tried that, doesn't work

am ingame rn, will try again in a second

[trim marten]

wait 7 minits

[fiery carbon]

Guys if I repair my game will my sensitivity and control settings gets reseted or will it remain same. My account is connected to play games

[spring lodge]

Okay I figured it out

😄

[trim marten]

ok i just turned pubg

i must go sleep i have 2 33 am see next time dude @spring lodge

[earnest skiff]

Killed 13 players today, 17 headshots with m416, and people reported me for hacking. Is there any chance I’m going to get banned? I did not hack btw

[jaunty lion]

@earnest skiff No you won't get banned for false claim.

@fiery carbon Everything in your settings is going to reset, Won't effect ur Play Games account.

@blissful ether My friend had the same problem too he couldn't login and he couldn't play duo to the frame drop he was having repair would help sometime, But for him it didn't I recommend you to reinstall the game again.

[normal flint]

When I start game it won't load and I get stuck in loading screen and I need to restart the game to enter the match again

[jaunty lion]

@normal flint Yes hopefully it gets fixed am also facing the same problem but it works after 2-3 times restart doesn't occur all the time.

[normal flint]

Thanks

[jaunty lion]

you welcome.

[obtuse maple]

Is it just me or are the servers terrible

[jaunty lion]

@obtuse maple Could you please tell me what type of problem are you facing exactly ?

[obtuse maple]

Ms Spikes

I can understand if my WiFi is bad

But when I use my deta it still bad

And usually it’s never bad

Like wtf, this is pissing me off fr I can’t play competitive because of lag

[jaunty lion]

@obtuse maple Well first I would recommend you to run a speed test, just to check if everything is clear from ur side.
Second, It can be from the server who knows I was lagging last day in Asia Server so badly even tho I didn't have any package loss from my Network.

[maiden crag]

I know and understand internet speeds and lag issues. I've eliminated all of the basics. It started right after the last major update.

[opaque mist]

@obtuse maple u have an android?

[rigid fern]

i have encountered 10 hacker in past week in duos

they have wall hack ,mega jump,speed hack,no recoil

[hardy field]

@rigid fern report them

[rigid fern]

i had reported one player and i faced him 3 times

Please help pubg mobile

[jaunty lion]

@rigid fern Sorry no one would be able to help you over here, I would recommend you to keep reporting him.

[rigid fern]

i repoted him like 3 times now

[jaunty lion]

@rigid fern It takes time until the support team checks it.

[rigid fern]

i like been a week a i have see 10 player

[kind sage]

how to bring my account back from diffrent pubgm?

[vital sluice]

You mean it was switched to a different version?

[kind sage]

accidently i log in to pubgm viet and i can't back to global

[storm flume]

Please read this channel's pinned messages for further information, @kind sage:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[vital sluice]

You will have to scroll down and find the pinned message that says you can not unfortunately switch back to global.

[kind sage]

😦

[chilly berry]

Does anyone have the problem of stupid long load times?

[heady pelican]

Phone ? @chilly berry

[night cloak]

any mobile recharge to buy uc except midas buy ?

😑✌️😑

[olive wyvern]

Yeah they got cheats for game

Was wondering why I started getting killed more

[cosmic gazelle]

My friend just made a new account and he's not able to spectate me,he's not getting the spectate option( I've enabled it)

[chilly berry]

It is a Moto e5 play

@heady pelican

[novel pumice]

So I'm currently Crown III, and the season ends in uh... 15th of May? And I'm just wondering what rank will I be when season 7 starts?

[lean crescent]

@novel pumice Platinum V maybe as it is always at the end of each season

[novel pumice]

ah okay thanks for the info (much appreciated)

[placid dirge]

The game keeps loading too long

Its just losing my patience

[lean crescent]

@placid dirge Do you mean when entering a match or when opening the game?

[azure stump]

I'm in crown 1..... trying to push on ace
but just couldn't able to do because of hackers

[placid dirge]

@lean crescent opening a match

[dry helm]

can someone help fixing this

[river forge]

This squad was hacking using speed hacks aimbot jump hacks all of it

[storm flume]

Hello, @river forge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[quasi crescent]

How do you add someone as a friend in the profile viewing section?

[slim mango]

@quasi crescent click on your perfil, then go to the bottom and click and add

[olive wyvern]

@night cloakhette 2.0 tell devs they need to write serversided checksums 😃

[slim mango]

@quasi crescentsorry click on share button that is in left side

And now click in the bottom

[quasi crescent]

Gotcha

[slim mango]

Ok i hope have helped u

[chilly berry]

How does one lessen load times?

[lean crescent]

@chilly berry 👀 can you explain it in detail?

[sand wraith]

So PUBGM won't take action against hacke users? 😊
Day by day it's getting too much frustrating. PUBGM has not more than 234 km/h speed for dropping. & how chinese hack users drop before us even i drop in 234 km/h. And I got shot by those chinese hack users. It’s season 6 now. Still no action for the hack users. So our k/d ration will be decreasing day by day because of those bustards. They fly cars, shoots tgrough wall, drops in more than 234 km/h speed. That's nice. That's very nice.
PUBGM i will suggest you mod guys too have a look on Contract Wars game. Just have a look on their Facebook page. You'll be amazed by them. They even upload the ban list of every month. They use Saberclaw anti cheat engine & they announce it always. What do u guys really do? Just bring little fancy updates like fourth night( i Don't wanna say fortnite), no major bug fixes, server optimization isn’t fixed in any season. Full of hack users. You dev & mod teams really love hack users so much & because of that reason you guys don’t ban them.

[night cloak]

Hey

[supple wasp]

@night cloak hey is there something you need help regarding any issue ?

[chilly berry]

@lean crescent When I try and play, sometime it will take 2 mins to load into a game. I have great WiFi and a phone with the computing power that I need.

[night cloak]

@dry helm same is happening with me too

Yes

I am using s10e which is a great flagship phone

But while i am playing game ...there are frame drop in game which makes the game hard to play
I saw a video on youtube saying that PUBGM is not optimized for s10 series
I saw this same problem in s10 also
Rest games like fortnite and asphalt 9 are runny smoothly

[chilly berry]

Wait... @sand wraith what is Contract Wars?

[sand wraith]

@chilly berry It's a fps game for pc i play since 2013