#questions | PUBG MOBILE | Page 406

polar turtle Apr 5, 2019, 5:00 PM

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@native rampart what do you mean by sound issue? There is a lot.

bronze musk Apr 5, 2019, 5:06 PM

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@grizzled lark Hey, can u help me with something

grizzled lark Apr 5, 2019, 5:06 PM

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@bronze musk, Yes?

woven plover Apr 5, 2019, 5:11 PM

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Hey guys

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My acc took ban with no reason

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I didn't use any kind of hack or cheats

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But i discover that i took ban

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Please can someone help. Me i paid much money in this acc.

night cloak Apr 5, 2019, 5:14 PM

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Do you used GFX Tools ?

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@woven plover

woven plover Apr 5, 2019, 5:14 PM

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No

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@night cloak i didn't use it

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So what's reason

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@night cloak ؟

night cloak Apr 5, 2019, 5:16 PM

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We can't help you here with account suspensions, you have to contact Customer Care in-game.

woven plover Apr 5, 2019, 5:17 PM

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@night cloak no one answer me

night cloak Apr 5, 2019, 5:17 PM

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When do you sent a message for 'em ?

woven plover Apr 5, 2019, 5:17 PM

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For 9 hours

lavish ember Apr 5, 2019, 5:17 PM

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I have certain problem with my account

night cloak Apr 5, 2019, 5:18 PM

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@woven plover U have to wait patiently and they will reply.

woven plover Apr 5, 2019, 5:18 PM

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They won't reply do u have any ways else

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@night cloak.

night cloak Apr 5, 2019, 5:19 PM

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No, they will reply, wait.

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@lavish ember say

desert garnet Apr 5, 2019, 5:19 PM

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replied me after 7 days just wait lol

night cloak Apr 5, 2019, 5:20 PM

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^

woven plover Apr 5, 2019, 5:20 PM

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@desert garnet they got your acc back?

desert garnet Apr 5, 2019, 5:21 PM

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i had another issue but yeah solved it @woven plover

woven plover Apr 5, 2019, 5:21 PM

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@desert garnet i don't think that it will be back

night cloak Apr 5, 2019, 5:21 PM

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You have to WAIT.

lavish ember Apr 5, 2019, 5:22 PM

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My elite royal pass is removed during google play roleback .I need it back . Also no reply from pubg mobile support

woven plover Apr 5, 2019, 5:22 PM

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Ok thank u guys

night cloak Apr 5, 2019, 5:22 PM

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Play the chinese version until they reply then.

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@lavish ember Well, I am not that pro helping here xD, ping one of the staff here, they can help you.

lavish ember Apr 5, 2019, 5:24 PM

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Please help me . I need talk to support

wispy matrix Apr 5, 2019, 5:24 PM

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@lavish emberwhat help do you need?

storm flumeBOT Apr 5, 2019, 5:24 PM

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You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

night cloak Apr 5, 2019, 5:25 PM

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@desert garnet I think yes.

lavish ember Apr 5, 2019, 5:26 PM

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My elite royal pass is removed during google play roleback .I need it back . Also no reply from pubg mobile support. @wispy matrix

wispy matrix Apr 5, 2019, 5:28 PM

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@lavish ember we cant help you here, you have to wait for their reply

bronze musk Apr 5, 2019, 5:28 PM

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@grizzled lark So, I’m trying to change my controls but when I want to save, it doesn’t work. They are saying like “fail to save”

night cloak Apr 5, 2019, 5:30 PM

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Click the repair button in the app.

lavish ember Apr 5, 2019, 5:30 PM

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They are not replying from 1 week .@Ken Kaneki

night cloak Apr 5, 2019, 5:30 PM

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wait more then

wispy matrix Apr 5, 2019, 5:31 PM

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most likely they wont help you, cuz its a matter of uc glitch

lavish ember Apr 5, 2019, 5:32 PM

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But i buy royal pass genuinely in season 5 and renewed it in season from the reward of seson 5

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*6

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Is there is another way to talk to devolpers

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@wispy matrix

wispy matrix Apr 5, 2019, 5:38 PM

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@lavish ember mail them, get their email id from playstore

night cloak Apr 5, 2019, 5:38 PM

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They can't help you Mayank you shouldn't of used the UC glitch exploit. You'll have to wait until they reply to you. No one here can help.you they are only contributors and moderators.

lavish ember Apr 5, 2019, 5:39 PM

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Aldreasy done .But they didn't reply at all @wispy matrix

wispy matrix Apr 5, 2019, 5:39 PM

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as i already told above, no other way to contact them

grizzled lark Apr 5, 2019, 5:48 PM

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@bronze musk, Please repair the game and try that again, If restarting your game doesn't works.

umbral void Apr 5, 2019, 5:48 PM

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Which vpn should i use to play pubg?

grizzled lark Apr 5, 2019, 5:49 PM

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@umbral void, You shouldn't use vpn.

umbral void Apr 5, 2019, 5:49 PM

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@grizzled lark why?

bronze musk Apr 5, 2019, 5:49 PM

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@grizzled lark Thanks, it works now

grizzled lark Apr 5, 2019, 5:49 PM

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@umbral void, It might lead to your account getting blocked/banned.

umbral void Apr 5, 2019, 5:51 PM

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@grizzled lark Then what should i do about the ping ... Some players play on a ping of 20-30 and i get ping 100-120 and i have the best internet available in my region

blazing mantle Apr 5, 2019, 5:54 PM

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📎 Screenshot_20190405-232356.jpg

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What are clan perks and how could I also earn those beautiful skins?

night cloak Apr 5, 2019, 5:55 PM

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You have to buy a crate to get skins or use free vouchers.
Clan perks are clan points when someone gets a rare item.

blazing mantle Apr 5, 2019, 5:56 PM

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Oh

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Is that only limited to buying crates with UC?

night cloak Apr 5, 2019, 5:57 PM

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When you buy a crate or a clan member does you get clan perks if it's a rare item.

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It's only clan points

blazing mantle Apr 5, 2019, 5:58 PM

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OK

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Thank You!

night cloak Apr 5, 2019, 5:58 PM

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Hy anyone @neon patio I want to report my friend for using a gfx tool

little garden Apr 5, 2019, 6:00 PM

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How does gfx violate pubgm’s rules? @everyone

night cloak Apr 5, 2019, 6:01 PM

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Do u know what gfx is

little garden Apr 5, 2019, 6:01 PM

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Yeh

storm flumeBOT Apr 5, 2019, 6:01 PM

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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

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Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

night cloak Apr 5, 2019, 6:01 PM

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There u go @little garden

little garden Apr 5, 2019, 6:02 PM

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But Gfx does help Pubgm in a way

night cloak Apr 5, 2019, 6:03 PM

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How explain

little garden Apr 5, 2019, 6:04 PM

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It basically helps a bad Device To increase the FPS Of the game and try to be a macth with good devices

night cloak Apr 5, 2019, 6:04 PM

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So why pubg light is here for

little garden Apr 5, 2019, 6:05 PM

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Lmao what is pubg lite?

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As far as India is concerned Playstore doesn’t have pubg lite

young shore Apr 5, 2019, 6:07 PM

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Are refunds available for items bought in the shop with UC?

bitter iris Apr 5, 2019, 6:08 PM

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No.

young shore Apr 5, 2019, 6:08 PM

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Hek

night cloak Apr 5, 2019, 6:08 PM

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Doesn't matter I'm gonna report my friend for using gfx tool

little garden Apr 5, 2019, 6:08 PM

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If you are a ios user then it’s kindda possible

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@young shore

bitter iris Apr 5, 2019, 6:09 PM

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@little garden GFX tool is a third party app, we advise you not to use it otherwise you will be banned, for a better gameplay on pubg you can download pubg mobile lite.

night cloak Apr 5, 2019, 6:10 PM

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He unlocked the hdr extrime settings that his phone doesn't even support seriously hdr with extrime huh

bitter iris Apr 5, 2019, 6:10 PM

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@night cloak report him for using a third party app.

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Thanks

night cloak Apr 5, 2019, 6:11 PM

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Yes

little garden Apr 5, 2019, 6:11 PM

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Is pubg m lite released in India? @bitter iris

young shore Apr 5, 2019, 6:13 PM

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I bought the Dark Humor M4 skin and then an airdrop crate offered the Jungle and Reaper M4 skins 😂🙄

desert garnet Apr 5, 2019, 6:22 PM

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I am on iOS, Can I link my account which is signed in with twitter to a gmail? or just game center and facebook.. and what if i opened it via android device and linked to gmail.. Will I be able to login via that gmail from iOS?

spring void Apr 5, 2019, 6:24 PM

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Why my ingame audio is low?

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Audio works fine on other apps and ecen youtube but not pubg

wispy matrix Apr 5, 2019, 6:27 PM

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@spring void check in pubgm settings if you have set the sounds to max

spring void Apr 5, 2019, 6:27 PM

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I have

wispy matrix Apr 5, 2019, 6:28 PM

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do you use discord vc along with pubgm?

gentle fiber Apr 5, 2019, 6:32 PM

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I need an adult

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Or an admin

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Someone who works for pubg mobile

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@delicate bane

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@neon patio

wispy matrix Apr 5, 2019, 6:40 PM

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@gentle fiber no one works here for pubgm

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everyone is a volunteer

night cloak Apr 5, 2019, 6:49 PM

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What is the issue?

blazing mantle Apr 5, 2019, 7:06 PM

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@night cloak Why are u jealous of him? If your friend uses GFX Tools, let him use until he gets caught. What's the need of reporting him for playing the game smoothly...LOL!

spring void Apr 5, 2019, 7:10 PM

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@wispy matrix no its just game sound

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@wispy matrix it gettz louder when i record but is unheard when not recording

wispy matrix Apr 5, 2019, 7:11 PM

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@night cloak do you some fix for that?

spring flame Apr 5, 2019, 7:11 PM

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@desert garnet
Im not sure if google play is available in iOS.
You can always login via other linked accounts.

night cloak Apr 5, 2019, 7:11 PM

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For?

spring void Apr 5, 2019, 7:12 PM

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@night cloak my problem scroll up ^

wispy matrix Apr 5, 2019, 7:12 PM

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Audio works fine on other apps and ecen youtube but not pubg @night cloak

night cloak Apr 5, 2019, 7:13 PM

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Which earphones do he use?

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Wireless?

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Hello

spring void Apr 5, 2019, 7:14 PM

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@night cloak wired or without headphone

night cloak Apr 5, 2019, 7:14 PM

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I just got disconnected from the game, apparently it’s a ban?

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The heck is this

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📎 image0.png

spring void Apr 5, 2019, 7:15 PM

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@night cloak check oldest pinned msg

night cloak Apr 5, 2019, 7:15 PM

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Nothing works even wired earphones or headphones, @spring void?

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Where do u. He I that?

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Check *

spring flame Apr 5, 2019, 7:15 PM

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@night cloak Yes you have recieved a temporary ban on your account. Try filing a claim.

spring void Apr 5, 2019, 7:16 PM

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@night cloak they work but sound is really low specially without headphones there is no sound

night cloak Apr 5, 2019, 7:16 PM

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Temporary ban for a few hours?

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The hell

spring flame Apr 5, 2019, 7:16 PM

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Please read this channel's pinned messages for further information, @night cloak :

Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
iOS: Click the channel name and select Pinned Messages located at the bottom.
PC: Click the pin icon located in the top-right of the channel.

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@night cloak i hope you can clearly see that your account has been banned until 2019/04/05 22:20:06

night cloak Apr 5, 2019, 7:18 PM

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Have you tried repairing the client, @spring void?

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That’s today date isn’t it?

spring void Apr 5, 2019, 7:18 PM

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@night cloak no will it delete my maps or reset anything?

night cloak Apr 5, 2019, 7:18 PM

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Yes.

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I’ve been playing since season 2 mate I’m playing in the biggest tournies in PUBGM atm omlet arcade 40k I am a pro player for bro yellow I have never used any kind of cheats or nothing

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This is absurd

spring flame Apr 5, 2019, 7:19 PM

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Try not using any VPN's and Third Party apps to not let this happen to you again.

night cloak Apr 5, 2019, 7:19 PM

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I have the normal app from the App Store

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I don’t use any third party apps or nothing

spring void Apr 5, 2019, 7:20 PM

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Why has my account been suspended, and is there a way of retrieving it?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken. @night cloak

shell star Apr 5, 2019, 7:33 PM

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There is copy right music in my home screen plz help I don’t wanna be bannded

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It’s by Alan Walker

spring flame Apr 5, 2019, 7:36 PM

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@shell star

• Head over to Settings (gear icon in the right bottom)
• Tap on Audio
• Uncheck the box that says music

shell star Apr 5, 2019, 7:36 PM

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@spring flame but it’s copy right

spring flame Apr 5, 2019, 7:37 PM

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@shell star

The music will be disabled that way hence you won't be getting a copyright strike if you're uploading your content anywhere.

shell star Apr 5, 2019, 7:38 PM

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Ok Thanks u so much

spring flame Apr 5, 2019, 7:42 PM

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Nothing to thank for apparently. Happy to help you. Be there any other support requests, feel free to put up a message here.

tardy ocean Apr 5, 2019, 8:00 PM

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@molten crown players are glitching out and I can’t shoot them they would be on front of me and they get behind me like a flash

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And kill me in arcade quick match

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@night cloak

storm flumeBOT Apr 5, 2019, 8:02 PM

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Hello, @tardy ocean!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

tardy ocean Apr 5, 2019, 8:02 PM

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Okay

nimble lion Apr 5, 2019, 8:10 PM

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The training history does not enter the game is telling the intensity of the 1 month there is the same time begins at the same time (20.00)

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@night cloak

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@neon patio

night cloak Apr 5, 2019, 8:11 PM

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What ?

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That didn’t make clear sense

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^

nimble lion Apr 5, 2019, 8:13 PM

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Training mode starts at 20: 00 according to TR time every day @night cloak

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what's the problem @night cloak

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what's the problem @night cloak

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can you solve the problem?

night cloak Apr 5, 2019, 8:14 PM

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I’m not sure I follow ? Are you saying it’s locked ?

nimble lion Apr 5, 2019, 8:15 PM

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Yes @night cloak

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Training mode starts at 20: 00 according to TR time every day

ebon geyser Apr 5, 2019, 8:15 PM

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LMAO what i said yesterday isn't resolved yet 😃

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More and more legit people are banned

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For no reasons ofc lmao customer service is sh1t

nimble lion Apr 5, 2019, 8:16 PM

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Help @night cloak

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^

ebon geyser Apr 5, 2019, 8:16 PM

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They only send u bot message

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They don't even care about

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All your bugs IG are nothing compare to Ban issues

nimble lion Apr 5, 2019, 8:17 PM

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Help pls @ebon geyser

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@neon patio

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Training mode starts at 20: 00 according to TR time every day

night cloak Apr 5, 2019, 8:18 PM

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May be due to region rules

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And based on people respond I’m really going to doubt more legit players are getting banned. Many people tend to break the TOS by one reason or another

nimble lion Apr 5, 2019, 8:19 PM

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another friend can connect @night cloak

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Tr

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What? @night cloak

ebon geyser Apr 5, 2019, 8:20 PM

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Lmao when 10+ of your friends and people you know are ban when they are full legit, some of them stream also

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All they have in common is that they received a lot of reports these 2 weeks

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This issue started 2 wksago

night cloak Apr 5, 2019, 8:20 PM

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May be due to region rules

ebon geyser Apr 5, 2019, 8:21 PM

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Lmao why would u use cheat when you spent k$

night cloak Apr 5, 2019, 8:21 PM

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If you say so, but everyone says the same story and not everyone tells the truth.

ebon geyser Apr 5, 2019, 8:21 PM

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If that was just one guy or two ill think the same but that is not

night cloak Apr 5, 2019, 8:22 PM

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Some aren’t even aware of it since they don’t read tos

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Only other option is mass report but what group did you have to piss off to make as many reports in a short time

ebon geyser Apr 5, 2019, 8:24 PM

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Well im complaining here since with customer service there are not other option

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Unlike other games

maiden cypress Apr 5, 2019, 9:12 PM

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Do we receive notifications if the players are banned or action is taken on the player we've reported?

wispy matrix Apr 5, 2019, 9:13 PM

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@maiden cypress banned in game?

maiden cypress Apr 5, 2019, 9:13 PM

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Yes...

wispy matrix Apr 5, 2019, 9:13 PM

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ummm, no.

keen solar Apr 5, 2019, 9:30 PM

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ping on North America server sucks

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whats the problem with it

true tulip Apr 5, 2019, 9:37 PM

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@keen solar You and your distance

lime juniper Apr 5, 2019, 9:37 PM

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I am glad to read that everything is in order now, @broken sierra. Enjoy the subscription.

keen solar Apr 5, 2019, 9:39 PM

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its 40ms

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Today its 500

neat turret Apr 5, 2019, 10:03 PM

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None of them are having issues. Probably something with your ISP @keen solar

fallen anvil Apr 5, 2019, 10:15 PM

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Pubgm kr has gun skins and pan skin in soldier crate?

uncut nexus Apr 5, 2019, 10:27 PM

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Hello i would like to report a youtuber using hacks and he is making fun of it and abusing it

woven plover Apr 5, 2019, 10:28 PM

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i took ban in my acc i played this game from season 2 i spend much money and now took ban i didn't use any kind of hackers or any cheats i talk to support but no one reply what should i do now pleasr can any one help me and see my games see that's normal

uncut nexus Apr 5, 2019, 10:29 PM

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@woven plover تتكلم عربي ؟

woven plover Apr 5, 2019, 10:29 PM

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ايوه

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تقدر تساعدني

uncut nexus Apr 5, 2019, 10:30 PM

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انا جاني بان بدون سبب و لما كلمتهم قالولي البان مش بينفك و قلتلهم اني ما سويت شي بس قالولي نفس الشي و اني واخد بان بسبب اني كنت بستخدم اخطاء في اللعبة لصالحي

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استنا الين ما يردو عليك

woven plover Apr 5, 2019, 10:31 PM

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يعني مفيش امل خالص ان الايميل يرجع

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انا كرهت اللعبه والله

uncut nexus Apr 5, 2019, 10:32 PM

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لا و الرانك بيتمسح

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انا كنت بلاتنيوم بشوف حسابي من عند صاحبي لقيتني برونز

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انا كرهتها برضو

woven plover Apr 5, 2019, 10:32 PM

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منا عارف المشكله اني صارف ياما

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يلا مش مهم بس هلعب cod

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اما تنزل كمان اسبوعين

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i took ban in my acc i played this game from season 2 i spend much money and now took ban i didn't use any kind of hackers or any cheats i talk to support but no one reply what should i do now pleasr can any one help me and see my games see that's normal

fallen anvil Apr 5, 2019, 10:39 PM

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Add those in global version koreans are not better than us

📎 Screenshot_2019-04-06-00-38-31-968_com.pubg.krmobile.png

uncut nexus Apr 5, 2019, 10:43 PM

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BUD

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this is unfair

fallow crystal Apr 5, 2019, 11:07 PM

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How long does google take to update in game profile?

ruby shuttle Apr 5, 2019, 11:16 PM

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my clan member got banned today.. he never used any cheat i know him.. can anyone tell how can he unbaned ???

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he's in depression

obsidian fulcrum Apr 5, 2019, 11:37 PM

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Desync is getting even worse, and it's goddam annoying. When do you stop focusing on new things, and try to fix that? I'm tired of dying because of it, really tired

neat turret Apr 5, 2019, 11:37 PM

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He can file a claim, support may respond, and they may unban him, but it'll likely take a minimum of two weeks. It may be better to delete and reinstall the app, revoke access to his former account on FB/Twitter/Google, and start a new account.

Then he can get a refund from Google or Apple for any purchases taken from him.

wide shuttle Apr 5, 2019, 11:38 PM

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Can anyone assist me in getting my PUBG mobile emulator to work properly?

neat turret Apr 5, 2019, 11:38 PM

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@obsidian fulcrum
It's because people are exploiting it from other regions. With desync you get peeker's advantage.
They need to region lock servers and do MM based on ping instead of rank.

tepid shuttle Apr 5, 2019, 11:39 PM

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Any mod here ? Can help me ?

night cloak Apr 5, 2019, 11:39 PM

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I got a new iPhone 6S and I set the Graphics to HD and the frame rate to high, but the game sounds different from playing it on my regular 6, is it my phone or the game?

neat turret Apr 5, 2019, 11:39 PM

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@wide shuttle you should get the emulator role from #504819353049628683 and get help from emulator support

tepid shuttle Apr 5, 2019, 11:40 PM

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Bootleg how can i get content creator role ?

neat turret Apr 5, 2019, 11:40 PM

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Is the phone in Mono setting or are you using a different headset @night cloak ?

storm flumeBOT Apr 5, 2019, 11:41 PM

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Please refer to FAQ @tepid shuttle in #481198147478224896 for further information, undefined. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Apr 5, 2019, 11:41 PM

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I’m not using a headset and what do you mean by mono?

next shoal Apr 5, 2019, 11:41 PM

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@tepid shuttle it is faq 7.2.

tepid shuttle Apr 5, 2019, 11:41 PM

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Tq man let me read ut

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It

obsidian fulcrum Apr 5, 2019, 11:42 PM

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It would be really appreciated if they would do that. But all tencent see is money, so......

neat turret Apr 5, 2019, 11:42 PM

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Oh, no code blocks, whoops.

@night cloak there should be a setting in your phone for mono or stereo sound, that could make things sound differently.

night cloak Apr 5, 2019, 11:43 PM

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No, I haven’t heard of that nor have I done anything but change the sound setting so the volume buttons only change the volume and not the ringer, I don’t really do much in settings! I did this trick in the Music setting with the equalizer that makes your phone louder, idk if that’s why or not

neat turret Apr 5, 2019, 11:44 PM

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Easiest way to test would be to repair the client which should delete and reinstall the sound files. If it's the same after that it's probably something with the phone

night cloak Apr 5, 2019, 11:45 PM

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Well, that’s the thing, I haven’t played the game at all except for the training session less than 10 mins ago when I heard it sounded weird, I installed the game yesterday but didn’t let it install the update

next shoal Apr 5, 2019, 11:45 PM

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@night cloak no, the music eq, shouldn’t be messing with in game sound at all. The eq only effects music. Not anything else on the phone.

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@night cloak have you tried hitting repair?

night cloak Apr 5, 2019, 11:47 PM

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Actually, I did hear a slight sound increase when I changed it to Late Night yesterday
No, like I said, I got into a training session not even 10 mins ago and that was the first thing I have done in game ever since I got this phone 3 days ago. I heard it sounded weird and just came here

next shoal Apr 5, 2019, 11:48 PM

#

I see. Well, the eq still shouldn’t be messing with it at all, but maybe it does. What sounds weird about it though?

night cloak Apr 5, 2019, 11:51 PM

#

It sounds muffled and it sounds like my speakers are about to blow out

#

I hear little pops with every shot wether it’s from me or someone close

#

I thought maybe the game changed a little when you increased the graphics and FPS

neat turret Apr 5, 2019, 11:55 PM

#

Sound should stay the same.
EQ should only be for the Music app. Have you changed any of those settings again?

night cloak Apr 6, 2019, 12:08 AM

#

This is what I’m talking about! Opening your backpack shouldn’t sound that muffled

📎 video.mov

#

Yea, I changed the EQ back, but all it did was make it quieter

distant girder Apr 6, 2019, 12:12 AM

#

@lime juniper I didn't got my legit bought uc back when will I get it

lime juniper Apr 6, 2019, 12:13 AM

#

Soon o'clock.

distant girder Apr 6, 2019, 12:13 AM

#

Any confirmed dates?

#

Are they going to give it when season ends😕 😕

#

@lime juniper Please tell

neat turret Apr 6, 2019, 12:18 AM

#

I finished a network troubleshooting guide. Can this get pinned?

#

We’ll need to start by downloading an app. For iOS, we’ll use one called PingPlotter (itunes.apple.com/us/app/pingplotter/id983793899?ls=1&mt=8). For Android, we’ll use Network Analyzer. (play.google.com/store/apps/details?id=net.techet.netanalyzerlite.an).

We’ll want to start a trace route to a specific IP address. It depends on the region you’re trying to play on, run all 3 of the IPs in your server region, so we can figure out what exactly the issue is.

NA(West) 54.241.0.11
NA(East) 52.95.245.12
NA(Central) 52.95.0.8

EU(Frankfurt) 52.94.248.115
EU(Stockholm) 52.144.215.217
EU(London) 52.94.248.192

Asia(India) 52.95.212.11
Asia(Singapore) 52.219.64.6
Asia(Australia) 13.210.0.15

South America 52.92.72.4

If you’re using Pingplotter, let it run for 3 minutes. Screenshot your results and post them in the comments, and we’ll get it analyzed. If you’d like, you can blur the first two IP addresses to protect your privacy.

Note, if your ping is higher than 10ms at the first hop, you need to powercycle your router, reset your device's networking settings, and restart the device. If you’re seeing packet loss above 2% starting at the first hop, you need to do the same.

distant girder Apr 6, 2019, 12:27 AM

#

Can I get a good ping with it coz my ping goes from 180 to 270?

neat turret Apr 6, 2019, 12:28 AM

#

Run the test and we can see 😃

polar turtle Apr 6, 2019, 12:49 AM

#

What is that 100% packet?

neat turret Apr 6, 2019, 12:49 AM

#

It tracks ping over time is all

rough mantle Apr 6, 2019, 12:55 AM

#

📎 2019-04-06_02h49_45.png

#

i unlocked my account and its still what do i have to do

📎 2019-04-06_02h49_19.png

night cloak Apr 6, 2019, 1:34 AM

#

All three of my teammates tried to team kill me and I ended up killing all three as they were really bugging me. I even recorded some footage of them attempting to kill me. Can I get some compensation or something cuz they were trolling me.

polar turtle Apr 6, 2019, 1:37 AM

#

@night cloak you can always report them in game. I don’t think you will get any compensation. And it’s also quite easy to gain merit back.

night cloak Apr 6, 2019, 1:37 AM

#

Well they all died so, I killed them all and they got what they desevred

polar turtle Apr 6, 2019, 1:40 AM

#

@night cloak I did the same thing few times. But what’s the problem?

night cloak Apr 6, 2019, 1:40 AM

#

I want them like banned or something or sent to solo cuz it was crazy

#

I even recorded them attenpting

haughty cypress Apr 6, 2019, 1:40 AM

#

Wew extreme

fierce loom Apr 6, 2019, 1:48 AM

#

Can someone help me

fallow crystal Apr 6, 2019, 1:49 AM

#

What's are specs for High FPS and higher than medium?

tired goblet Apr 6, 2019, 2:39 AM

#

Adreno 506 GPU has High FPS option but 505 doesn't!

#

So I guess, Adreno 506 is minimum requirement for High FPS

night cloak Apr 6, 2019, 2:46 AM

#

Sure

tired goblet Apr 6, 2019, 2:47 AM

#

Snapdragon 450,625,626 & 632 has Adreno 506 GPU

night cloak Apr 6, 2019, 2:47 AM

#

Will depend on the device

prisma willow Apr 6, 2019, 3:01 AM

#

I am not getting any response from In game message

#

I message on 2nd April but no rey since

#

Anyone here can help?

night cloak Apr 6, 2019, 3:02 AM

#

With what?

prisma willow Apr 6, 2019, 3:02 AM

#

With getting my title

night cloak Apr 6, 2019, 3:02 AM

#

Which one

prisma willow Apr 6, 2019, 3:02 AM

#

I completed Weapon Master achievement to get that title

#

But I didn't get my title

#

It happen to me before as well but i didn't had screenshots that time

#

Now I have screenshot

#

But no response from them

night cloak Apr 6, 2019, 3:04 AM

#

@night cloak Team killing is bad but it's not a banable offence. Simply report them and they'll lose their merits. If they tried to harass you, or used vulgar language, search up their profile and report them. There's an option to report players from their profile, can be found at bottom left. Make use of the report system and they'll be punished accordingly.

#

They don't do quick response

prisma willow Apr 6, 2019, 3:05 AM

#

I know, I am wortied because I co.eted this achievement 2 time before but nothing happened

night cloak Apr 6, 2019, 3:05 AM

#

@prisma willow Did you complete in solo, duo or squad?

#

Could take a week before they do or never and they just fix it un announced

prisma willow Apr 6, 2019, 3:06 AM

#

One time I wasn't getting any kill count from throwables

#

Solo vs duo match @night cloak

night cloak Apr 6, 2019, 3:07 AM

#

@prisma willow Try playing in solo v solo only. There's 100% possibility you'll end up getting the title achievements. There's some knockout + kill issues with duo and squad mode. If you're hunting for achievements, nothing is better than solo.

prisma willow Apr 6, 2019, 3:08 AM

#

I knocked down all enemies and killed them as well

night cloak Apr 6, 2019, 3:08 AM

#

Did you knock out + kill with the same weapon?

prisma willow Apr 6, 2019, 3:08 AM

#

Killed 2 with moltov 2 with sniper 2 with car

#

Yes

#

I found 1 inactive player so I killed him with moltov

night cloak Apr 6, 2019, 3:09 AM

#

What sniper weapon did you use?

prisma willow Apr 6, 2019, 3:09 AM

#

M24

night cloak Apr 6, 2019, 3:09 AM

#

Told you, duo or squad is bugged. Try solo. Nothing can beat solo.

prisma willow Apr 6, 2019, 3:09 AM

#

I thought sks or other might not work

#

Ok

#

I'll give it a shot

#

Thanks

night cloak Apr 6, 2019, 3:10 AM

#

You're welcome.

#

I opened 5 pubg premium crates and got all duplicates

#

Why

haughty cypress Apr 6, 2019, 3:12 AM

#

because crate chances @night cloak

night cloak Apr 6, 2019, 3:12 AM

#

@night cloak If mythic items has 0.5% odd value, you'll need to open 200 crates to grab all the items from the crate.

#

They were all rare

winter hill Apr 6, 2019, 3:15 AM

#

Wtf is this??

📎 Screenshot_20190406-084404.png

haughty cypress Apr 6, 2019, 3:16 AM

#

@night cloak you can see the odds for items by tapping on the question mark on the top right of each crate

night cloak Apr 6, 2019, 3:16 AM

#

@winter hill It's a warning for an upcoming ban. Are you using some sorta VPN or ad blocking apps?

#

I've never received anything other than rare from a premium crate and I've opened at least 30

haughty cypress Apr 6, 2019, 3:18 AM

#

pretty sure you got something purple at some point and just didnt notice

night cloak Apr 6, 2019, 3:19 AM

#

I have not

haughty cypress Apr 6, 2019, 3:19 AM

#

well blame your luck i guess

night cloak Apr 6, 2019, 3:20 AM

#

Well ok

past birch Apr 6, 2019, 3:22 AM

#

@night cloak now they give 10crates if you don't get any legendary item 30times in a row

night cloak Apr 6, 2019, 3:22 AM

#

Is that new?

past birch Apr 6, 2019, 3:23 AM

#

yup that was added after update

haughty cypress Apr 6, 2019, 3:23 AM

#

thats an achivement i think?

past birch Apr 6, 2019, 3:24 AM

#

but that is only applicable on crates worth 120uc or more no matter you buy or get coupon

#

@haughty cypress yup

#

@prisma willow Make sure you are on platinum or above in that server + mode so if you are playing duo make sure you are on platinum in that server.

prisma spade Apr 6, 2019, 3:32 AM

#

I had purchased pubg prime plus because it was 50% off but I don't want to buy prime plus for next month , it can automatically take money from Google Play account , what I can do to cancel my subscription

vital sluice Apr 6, 2019, 3:33 AM

#

iOS or Android, @prisma spade?

prisma spade Apr 6, 2019, 3:33 AM

#

Android

past birch Apr 6, 2019, 3:33 AM

#

@prisma spadeYes you can cancel it

vital sluice Apr 6, 2019, 3:33 AM

#

Go to playstore>subscriptions and you can cancel there.

prisma spade Apr 6, 2019, 3:34 AM

#

Will it affect my current prime plus ???

past birch Apr 6, 2019, 3:34 AM

#

nope

vital sluice Apr 6, 2019, 3:34 AM

#

Nope.

prisma spade Apr 6, 2019, 3:34 AM

#

Okk thanks I will try it just now

past birch Apr 6, 2019, 3:34 AM

#

it will continue till last date

prisma spade Apr 6, 2019, 3:34 AM

#

Thank you

past birch Apr 6, 2019, 3:35 AM

#

If you want to cancel make sure you do that atleast 72hrs prior of renew date as they might charge anytime after that @prisma spade

prisma spade Apr 6, 2019, 3:36 AM

#

@past birch I purchased it 3 days ago

#

Now I cancelled it

past birch Apr 6, 2019, 3:37 AM

#

great

prisma spade Apr 6, 2019, 3:37 AM

#

It says it will cancel on 3 may at billing date

past birch Apr 6, 2019, 3:37 AM

#

yup

#

it will take care of the rest

prisma spade Apr 6, 2019, 3:37 AM

#

Ok

prisma willow Apr 6, 2019, 3:46 AM

#

@past birch yeah bro I am in Diamond

night cloak Apr 6, 2019, 3:51 AM

#

This guy from is photo is teaming with someone else... can u help admin?

📎 teaming.png

stark oriole Apr 6, 2019, 3:51 AM

#

I don't think that's bannable.

#

:GWcmeisterPeepoShrug:

night cloak Apr 6, 2019, 3:52 AM

#

@night cloak Can't even see. Next time, screen record and send the video link to customer support in game.

#

..

#

when i start my OBS this guy have kill me..

loud sedge Apr 6, 2019, 3:53 AM

#

I believe I've been unfairly banned

night cloak Apr 6, 2019, 3:53 AM

#

@night cloak If you don't have video, don't bother to report.

#

@loud sedge Then tapping on "file claim" will surely help.

loud sedge Apr 6, 2019, 3:53 AM

#

oh ok

#

thank u

#

do u know how long it could take to appeal?

night cloak Apr 6, 2019, 3:55 AM

#

@loud sedge There's no ETA. If you think you were mistakenly banned, you could get unbanned within a week and will receive compensation UC.

loud sedge Apr 6, 2019, 3:56 AM

#

do i need proof or something?

night cloak Apr 6, 2019, 3:57 AM

#

@loud sedge You don't. The game developer will check why the anti cheat engine triggered the ban.

loud sedge Apr 6, 2019, 3:58 AM

#

oh ok

#

thanks alot

night cloak Apr 6, 2019, 3:59 AM

#

No worries.

meager moss Apr 6, 2019, 4:06 AM

#

The game glitches on all of us, cant say it was just me. And we all lost points and shz wtf !

📎 image0.png 📎 image1.png

#

this game is sooo fckn broken af

#

fix it before adding new updates jesusssss christ

night cloak Apr 6, 2019, 4:08 AM

#

@meager moss Report in #555492558428700682.

clear bay Apr 6, 2019, 4:37 AM

#

Hello , i want to get the roll of Content Creator in Pubg Mobile Discord , How can i get that

winter hill Apr 6, 2019, 4:38 AM

#

@night cloak noo

#

@night cloak are u kiddin or serious

night cloak Apr 6, 2019, 4:41 AM

#

@winter hill I'm serious. What you're gonna do is, uninstall the game, reinstall it from play store. And check what apps you've installed recently. Look for apps which might interfere with the game and uninstall the apps seems suspicious to you. Better safe than sorry.

winter hill Apr 6, 2019, 4:45 AM

#

@night cloak omlett arcade??

#

jst that

night cloak Apr 6, 2019, 4:47 AM

#

Omlet Arcade is fine.

#

Then, reinstall the game. Hope you won't encounter any problems in future.

winter hill Apr 6, 2019, 4:48 AM

#

yaa okay but net it gonna take my data

#

2gb per day

#

thanx for help!!!

night cloak Apr 6, 2019, 4:49 AM

#

Well, install it whenever you can. Just open the game after reinstalling, that will be best.

rough mantle Apr 6, 2019, 4:52 AM

#

Help me

📎 2019-04-06_02h49_45.png

#

@vital sluice

#

📎 2019-04-06_02h49_19.png

vital sluice Apr 6, 2019, 4:53 AM

#

Try reinstalling, @rough mantle.

rough mantle Apr 6, 2019, 4:54 AM

#

Ok Thanks Logan ❤

#

Can i delete the file to unrember twitter @vital sluice

#

this way more faster

vital sluice Apr 6, 2019, 4:55 AM

#

Clear data in settings for both twitter and pubgm ,then login to Twitter and login to pubgm, @rough mantle.

rough mantle Apr 6, 2019, 4:55 AM

#

How to clear

vital sluice Apr 6, 2019, 4:55 AM

#

Clear data in app management.

#

App management> pubgm>storage>clear data.

rough mantle Apr 6, 2019, 4:56 AM

#

im using tencent

#

Can you show me screen shot of app management postion

#

i cant find it logan

celest shadow Apr 6, 2019, 4:57 AM

#

What device are you using right now?

rough mantle Apr 6, 2019, 4:57 AM

#

Windows Pc

#

Tencent

vital sluice Apr 6, 2019, 4:59 AM

#

Head over to #emulator-support , @rough mantle. They can help you further.

storm flumeBOT Apr 6, 2019, 4:59 AM

#

Hello, @rough mantle!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

celest shadow Apr 6, 2019, 4:59 AM

#

I have a video regarding that, I'll dm you. @rough mantle

stark oriole Apr 6, 2019, 5:01 AM

#

@molten crown bruh did they break the Asia server again?

#

I thought they optimized it, now the ping is back to 500 again.

#

For 3 days it was back to normal, now again if I get in a group with friends the ping goes to 400+.

molten crown Apr 6, 2019, 5:03 AM

#

Hmm. Not sure, last I viewed it it was at around 230 - and I’m an NA user

stark oriole Apr 6, 2019, 5:04 AM

#

From about Monday - Wednesday the ping was horrible when playing with friends.

#

Then for a few days it was fine, now it's bad again.

molten crown Apr 6, 2019, 5:08 AM

#

I’ll imagine to will settle out again, at what time or day im not certain of

dull hinge Apr 6, 2019, 5:23 AM

#

Is anyone experiencing not loading into a match bug?

chrome moon Apr 6, 2019, 5:25 AM

#

@stark oriole same happening with me but from so many days

finite dragon Apr 6, 2019, 5:25 AM

#

@dull hinge nope

dull hinge Apr 6, 2019, 5:25 AM

#

Just happened tonight

finite dragon Apr 6, 2019, 5:25 AM

#

Ohh

steep lotus Apr 6, 2019, 5:25 AM

#

I don't know what happened but when I logged it through facebook the game is crashing constantly

dull hinge Apr 6, 2019, 5:25 AM

#

It’s annoyingly frustrating

finite dragon Apr 6, 2019, 5:26 AM

#

@steep lotus try changing network

#

Or clear data and cache

night cloak Apr 6, 2019, 5:26 AM

#

is pubg servers down? game not loadin g in classic

finite dragon Apr 6, 2019, 5:26 AM

#

@night cloaknope

steep lotus Apr 6, 2019, 5:26 AM

#

@finite dragon bro I did everything nothing is working I resetter my device, tried clearing cache and data of game, changed networks, uninstalled and installed the game but it seems to be not starting

night cloak Apr 6, 2019, 5:27 AM

#

@night cloak What do you mean not loading? Any screenshot?

finite dragon Apr 6, 2019, 5:27 AM

#

@steep lotus which phone

steep lotus Apr 6, 2019, 5:27 AM

#

I even contacted Tencent about this issue they said that clear the data from play services and all but nothing seemes

#

@finite dragon REDMI note 5 pro

night cloak Apr 6, 2019, 5:28 AM

#

@steep lotus It's a bug with Facebook. What you're gonna do is login to guest > logout > login with Facebook again. Repeat this process over and over again. You'll eventually get into the game. Once you get into the game, quickly add a 2nd login method,

steep lotus Apr 6, 2019, 5:28 AM

#

PUBG mobile support people are talking that they are working on this issue since a long time

#

@night cloak ohh Yess I might try it

night cloak Apr 6, 2019, 5:29 AM

#

Follow my step, it's the one and only solution. The support won't help you.

finite dragon Apr 6, 2019, 5:29 AM

#

@steep lotus u don't have enough ram

#

Other apps may be using

night cloak Apr 6, 2019, 5:29 AM

#

@finite dragon Please move to #chat.

steep lotus Apr 6, 2019, 5:29 AM

#

@finite dragon bruh I have 4 GB RAM device wth are you talking about

#

@steep lotus also I do not play PUBG while multi tasking

finite dragon Apr 6, 2019, 5:30 AM

#

@steep lotus try restricting background use of apps

steep lotus Apr 6, 2019, 5:30 AM

#

@night cloak thank you I might try it

#

@finite dragon ok

finite dragon Apr 6, 2019, 5:30 AM

#

@steep lotus do u have many apps?

night cloak Apr 6, 2019, 5:31 AM

#

@finite dragon It's a bug with Facebook. Dw I got him.

finite dragon Apr 6, 2019, 5:31 AM

#

If storage is less it might happen

steep lotus Apr 6, 2019, 5:31 AM

#

@finite dragon out of like 64 GB, 44 is free

#

So, nothing is related to that

finite dragon Apr 6, 2019, 5:32 AM

#

If ram usage is more it might happen tats y

steep lotus Apr 6, 2019, 5:32 AM

#

I don't know today I just opened the game right now like half hour before it loaded like my original account

#

And then it crashes again after 2 mins.

#

@finite dragon no bro

finite dragon Apr 6, 2019, 5:32 AM

#

It just happens keep trying

night cloak Apr 6, 2019, 5:32 AM

#

@steep lotus Happens. Just add a 2nd login method once you get into the game, you'll be fine.

steep lotus Apr 6, 2019, 5:32 AM

#

@night cloak ok I'll try it for sure

pure steppe Apr 6, 2019, 5:34 AM

#

The prime subscription is a temporary feature or it's added permanently?

night cloak Apr 6, 2019, 5:34 AM

#

@pure steppe It's permanent.

pure steppe Apr 6, 2019, 5:35 AM

#

Alright, thanks. @night cloak

supple wasp Apr 6, 2019, 5:35 AM

#

@night cloak will new outfit will be rolled out after 19th?

night cloak Apr 6, 2019, 5:37 AM

#

@supple wasp Every 2 weeks there will be new outfits. So, possibly.

supple wasp Apr 6, 2019, 5:37 AM

#

@night cloak I meant with Bp for prime members

night cloak Apr 6, 2019, 5:38 AM

#

@supple wasp Not sure. There's no information.

supple wasp Apr 6, 2019, 5:38 AM

#

oh oks

night cloak Apr 6, 2019, 5:41 AM

#

clear data always fixes but u will die in game :(

stark oriole Apr 6, 2019, 5:42 AM

#

Can y'all pls ask the dev's to just optimize the Asia server? It's so annoying.

#

Y'all are making the same mistakes that pubg pc is making, not fixing the core problems.

#

Instead of working on something else, just fix the server so we can play normally.

spring flame Apr 6, 2019, 5:45 AM

#

@stark oriole We have no way of contacting the devs. Refer to #481198147478224896 5.2 if you do face an issue in the game.

night cloak Apr 6, 2019, 5:51 AM

#

@stark oriole Server lag is unfortunate, but it’s tough to fix. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.

swift field Apr 6, 2019, 5:52 AM

#

If they would stop wasting time adding stuff we dont ask for they would have time to fix the game

atomic wagon Apr 6, 2019, 5:53 AM

#

Anyone facing sound problem, they became too low to hear after that patch update recently.

swift field Apr 6, 2019, 5:54 AM

#

On and off yes

night cloak Apr 6, 2019, 5:55 AM

#

Well, there are different teams working on different division of games. It's not really fault of cosmetics team if the bug fix team can't fix the existing bugs. Lets not blame on cosmetics department, they are doing their job perfectly 😀 @swift field

swift field Apr 6, 2019, 5:56 AM

#

Ok keep brown noseing them and this game will fail as the pc ver did

#

If the devs of the game are not in this discord then what is the point

night cloak Apr 6, 2019, 5:57 AM

#

Welp, if it's keep going like this, it sure has no good future.

atomic wagon Apr 6, 2019, 5:57 AM

#

🤷 0.3 or 0.4 is more better than today's versions (my opinion)

tired goblet Apr 6, 2019, 5:57 AM

#

@swift field Absolutely True

swift field Apr 6, 2019, 5:57 AM

#

Exactly^^

night cloak Apr 6, 2019, 5:57 AM

#

Let's move this discussion to #chat.

tired goblet Apr 6, 2019, 5:58 AM

#

Tencent must have to do something , before it's too late😶

atomic wagon Apr 6, 2019, 5:59 AM

#

And what with Bluehole? Who is Kroften?

night cloak Apr 6, 2019, 6:07 AM

#

@atomic wagon In November 2018, Bluehole organized itself under a newly founded parent company, Krafton Game Union.

stark oriole Apr 6, 2019, 6:10 AM

#

I understand they're busy with other stuff, but this is a big problem, and it's been going on for more than a week.

#

They should actually do something about it.

swift field Apr 6, 2019, 6:12 AM

#

☝️

supple wasp Apr 6, 2019, 6:13 AM

#

The bug is not the only problem in this game
there are more like sound,framedrop, the ingame voice chat & commands and they don't seem to be working on it

night cloak Apr 6, 2019, 6:14 AM

#

devs - "But , take this new skins"

#

@stark oriole Not week. Asia server is having issue since couple of months. They're trying their best to reduce server lags and bring a playable environment. But it's not always possible, because the matchmaking is tier based. If the matchmaking would be ping based, there wouldn't be lag issues.

swift field Apr 6, 2019, 6:14 AM

#

☝️🙌

stark oriole Apr 6, 2019, 6:15 AM

#

@night cloak nope, I am not complaining about anything in the past months.

#

This past week has been worse.

#

Ping is fine if u play by yourself or in a random group.

#

If you join a friend's team asai ping = 400+.

#

It's definately a bug, and that's something they should fix.

supple wasp Apr 6, 2019, 6:15 AM

#

In asia server ping goes high on red zones, blue zones while driving cars , glitches happens when you try to go in & out through window

slender moss Apr 6, 2019, 6:16 AM

#

Hi all, I killed 3 enemies in my last game with vehicles. But none was counted towards my RP mission. How?

night cloak Apr 6, 2019, 6:16 AM

#

@stark oriole I understand. This past two week was worse for you along with few players. That's the reality happening since couple of months. It's just with random people at random times. I can bring here some people playing on Asia server rn with 20 pings.

stark oriole Apr 6, 2019, 6:16 AM

#

Ik, but I wanna be one of those players.

#

😢

supple wasp Apr 6, 2019, 6:16 AM

#

@slender moss did you knock them first and drove over them or directly?

slender moss Apr 6, 2019, 6:17 AM

#

@supple wasp First two I knocked with vehicles then killed with vehicles as well. 3rd one I knocked with M416 then killed with vehicles.

supple wasp Apr 6, 2019, 6:18 AM

#

Then it should probably count them coz i did that mission too and its not bugged yet

night cloak Apr 6, 2019, 6:18 AM

#

@slender moss May I see a screenshot of the match results? Did you play in classic mode?

slender moss Apr 6, 2019, 6:18 AM

#

@night cloak yes. Classic. Let me go get a screenshot.

night cloak Apr 6, 2019, 6:18 AM

#

Kewl.

finite dragon Apr 6, 2019, 6:20 AM

#

@night cloak how to do the achievement light 6 candles?

slender moss Apr 6, 2019, 6:20 AM

#

📎 Screenshot_20190406-142001.jpg 📎 Screenshot_20190406-142013.jpg

#

@night cloak screenshots are as above.

night cloak Apr 6, 2019, 6:21 AM

#

i miss my rp

finite dragon Apr 6, 2019, 6:21 AM

#

how to do the achievement light 6 candles?

night cloak Apr 6, 2019, 6:22 AM

#

find that cake, whtever it is

slender moss Apr 6, 2019, 6:22 AM

#

@finite dragon you will have the find the random birthday cake spawn in game. Go near the cake and press celebrate to light it.

night cloak Apr 6, 2019, 6:22 AM

#

@slender moss That's weird, I'll take the screenshots. Try playing in solo next time and see if the vehicle kills counted or not.

#

you can find it in villa

slender moss Apr 6, 2019, 6:23 AM

#

@night cloak so this is saying that I have to redo it? It's hard to get lucky again. Thank you for your helps anyway.

night cloak Apr 6, 2019, 6:23 AM

#

@slender moss Yeah, unfortunately, to see if it's bugged or not.

steep lotus Apr 6, 2019, 6:30 AM

#

@night cloak yo it worked thank you so much!!

oblique kelp Apr 6, 2019, 6:34 AM

#

pubgmt

opal trench Apr 6, 2019, 6:36 AM

#

Guys facing any ping issues?

#

I am!

thick cosmos Apr 6, 2019, 6:46 AM

#

Radar AIM

📎 unknown.png

#

Cheater

proud oracle Apr 6, 2019, 6:54 AM

#

Game is freezing on loading screen

storm flumeBOT Apr 6, 2019, 6:56 AM

#

Hello, @thick cosmos!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

arctic trench Apr 6, 2019, 7:05 AM

#

@finite dragon U must find cakes and press celebrate when u r near it.
Cakes are found at Villa in Vikendi, warehouses in Sahmee, Ha Tinh, Kampong as far as I know.

#

Also Khao.

night cloak Apr 6, 2019, 7:31 AM

#

Are you guys trying to fix glitches or not?

wispy matrix Apr 6, 2019, 7:36 AM

#

we got no dev here 🤔

bitter iris Apr 6, 2019, 7:59 AM

#

@night cloak what’s the problem?

ivory fiber Apr 6, 2019, 8:11 AM

#

can it help?
I have bought the Prime Plus event but it's been open for 3 days. Please handle this problem, thank you

📎 SAVE_20190404_231330.jpeg

storm flumeBOT Apr 6, 2019, 8:40 AM

#

Please refer to FAQ 2.12 in #481198147478224896 for further information, @ivory fiber. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lime juniper Apr 6, 2019, 8:42 AM

#

The developers are continuously working on improving and optimizing the game in order to ensure that you have the most stable and enjoyable game experience as possible, @night cloak.

#

What device are you using, @proud oracle? Are you able to provide a screenshot?

#

The developers are continuously working on improving and optimizing the servers in order to ensure that you have the most stable and enjoyable game experience as possible, @opal trench. The upcoming update will be released soon and will address some of these issues.

In the meantime, try playing on a different Internet connection or connection type (Wi-Fi or cellular data), and/or a different game server.

winter shell Apr 6, 2019, 9:01 AM

#

@lime juniper stop saying this dev are working hard. Bla bla stuff again and again..every update dev are becoming lazy not delivering what they should.

dry helm Apr 6, 2019, 9:03 AM

#

Phone: Oppo F7

Problem: My phone fps turned down drastically while aiming at bushes or at some point where i aim at ( currently using the high fps mode )

acoustic inlet Apr 6, 2019, 9:12 AM

#

how this ppl pay more then 300,000$ ?
many ppl said they are using bug !

📎 unknown.png

#

so what is the true here ?

fallow crystal Apr 6, 2019, 9:17 AM

#

Must be rich..

rain wraith Apr 6, 2019, 9:18 AM

#

8100 Uc glitch

lime juniper Apr 6, 2019, 9:18 AM

#

Then you can stop coming here complaining, @winter shell: it makes no difference. Nobody here can do anything about it.

#

Try to reduce the graphics for now, @dry helm.

night cloak Apr 6, 2019, 9:20 AM

#

@lime juniperTrue, programming is not a piece of cake

lime juniper Apr 6, 2019, 9:20 AM

#

Why do you say more than $300 000, @acoustic inlet?

night cloak Apr 6, 2019, 9:21 AM

#

@lime juniperHe is regarding total ranking = total rp points

lime juniper Apr 6, 2019, 9:22 AM

#

Does that equal to more than $300 000?

night cloak Apr 6, 2019, 9:22 AM

#

After sometime they will introduce a new feature to pay and earn rank

dry helm Apr 6, 2019, 9:24 AM

#

i use smooth as my graphic

night cloak Apr 6, 2019, 9:24 AM

#

Hmmm , m still confused about that but : 1800 uc pass = 2500 RP points + 1410 100 RP CARDS ;; Which will make up of 14 lakh uc

#

@lime juniper

lime juniper Apr 6, 2019, 9:25 AM

#

I am afraid that made no sense to me.

night cloak Apr 6, 2019, 9:25 AM

#

1400000

#

Uc

#

@lime juniper then how he can have so many points

#

Its only 0ossible if he buy points

lime juniper Apr 6, 2019, 9:26 AM

#

Do you mean the rating or the rank?

night cloak Apr 6, 2019, 9:26 AM

#

1 point= 1uc

#

Rating

#

For normal player who reached 100 has rating of 10000

#

@lime juniper

dry helm Apr 6, 2019, 9:27 AM

#

either they are rich, or using a glitch

#

do i need to take a screenshot of my setting to report my problem?

night cloak Apr 6, 2019, 9:28 AM

#

@dry helm theres no such glitch , it was but has removed, and dont think they are that rich

lime juniper Apr 6, 2019, 9:29 AM

#

I see, @night cloak. I never knew this. Thank you for the clarification.

storm flumeBOT Apr 6, 2019, 9:29 AM

#

Hello, @dry helm!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

lime juniper Apr 6, 2019, 9:29 AM

#

You can follow these steps.

night cloak Apr 6, 2019, 9:30 AM

#

NP

dry helm Apr 6, 2019, 9:30 AM

#

okay

night cloak Apr 6, 2019, 9:31 AM

#

@lime juniper Wht u think? They must be hacking or using unkown glitch or scripts

lime juniper Apr 6, 2019, 9:32 AM

#

Maybe there is even an issue with the leaderboard. I have no clue, but I am sure the developers are aware.

night cloak Apr 6, 2019, 9:32 AM

#

Hmmm

#

BTW how can contributor role be achieved? @lime juniper

lime juniper Apr 6, 2019, 9:34 AM

#

We assign this role to members that are actively contributing in the server.

night cloak Apr 6, 2019, 9:34 AM

#

Ok

#

BTW I have reported this issue via support section in pubgm in SEASON 3, Still same issue

lime juniper Apr 6, 2019, 9:35 AM

#

The leaderboard issue above?

night cloak Apr 6, 2019, 9:36 AM

#

Yess

lime juniper Apr 6, 2019, 9:36 AM

#

They will hopefully address it soon.

night cloak Apr 6, 2019, 9:36 AM

#

They only said me what I said you about how leaderboard points work

#

Dont think dev know that @lime juniper

lime juniper Apr 6, 2019, 9:39 AM

#

There are hundreds of staff members working on the game. I am sure they have noticed something.

night cloak Apr 6, 2019, 9:40 AM

#

Hmmm

#

@ivory fiber DEV are working on it and it will be fix soon, I have got response from support about same

fierce goblet Apr 6, 2019, 9:50 AM

#

Hello. I have a problem. For a year now I have been playing the game with an account tied to Facebook. In the week I decided to reset the phone data, but when I entered the game I forgot the data from Facebook. After 2 days, I restored my Facebook account without losing data, the same photo as in the game and the same profile. I go into the game, I log in via Facebook and throws me to create a new account. Account was a donation, the binding was exactly. What to do? Mnp need to contact the developers soon. Already 2 - 3 days there is no answer. Friends say that they will answer a week or two, no less. Help

acoustic inlet Apr 6, 2019, 9:54 AM

#

@lime juniper CUZ ppl told me they pay UC for free

#

and i try that ( 1 ) time and it's WORK !

#

also last season i was 120,000 RP point i was pay more then 20,000$

quasi dome Apr 6, 2019, 9:56 AM

#

guys how do i change health reminder in pubg

#

i mean im turning 18 so i want to change it to 18

night cloak Apr 6, 2019, 9:57 AM

#

@fierce goblet Can u clear what u mean by ".......Acc was donator. The binding was exactly.". Typing error I think

#

@quasi dome The issue being currently worked upon. For now you can't change it.

quasi dome Apr 6, 2019, 9:58 AM

#

ok

night cloak Apr 6, 2019, 10:00 AM

#

Hey do anyone here play PUBG MOBILE Korean version?

flint garnet Apr 6, 2019, 10:01 AM

#

He probably means that he donated some money to his account, and the account was actually connected to that Facebook account.

night cloak Apr 6, 2019, 10:05 AM

#

Donated some money to his own acoount? @flint garnet
pubgmt

flint garnet Apr 6, 2019, 10:07 AM

#

Put money on his account if it’s easier to understand

night cloak Apr 6, 2019, 10:08 AM

#

@night cloak This channel is for issue realted to pubg, you can say this in #chat or #pubg-mobile or #481201789706698772 would be more suitable

lapis flax Apr 6, 2019, 10:18 AM

#

📎 Screenshot_20190406-154743.png

#

Why is game ping and ping while on menu vastly different

#

94 in menu and 150-200 in game

stark oriole Apr 6, 2019, 10:22 AM

#

@lapis flax they didn't optimize the Asia server when they updated the game.

#

So the ping sucks for some people.

ivory fiber Apr 6, 2019, 10:33 AM

#

@storm flume I have made a payment through GOOGLE PLAY, 3 days ago I waited for this but it has not been continued. I am very disappointed

night cloak Apr 6, 2019, 10:42 AM

#

@lime juniper

#

@night cloak of course i have a issue! Y classic crates & premium crates aren't available in the shop in Pubg Mobile Korean version?

cosmic gazelle Apr 6, 2019, 10:44 AM

#

Where to report the players teaming up?

night cloak Apr 6, 2019, 10:48 AM

#

hi,what is recommended system for playing pubg mobile on tencent gaming buddy?
@neon patio

#

@cosmic gazelle on the game:/

cosmic gazelle Apr 6, 2019, 10:49 AM

#

@night cloak I've a video of them

night cloak Apr 6, 2019, 10:49 AM

#

idk

ivory fiber Apr 6, 2019, 10:53 AM

#

@night cloak yes please help me

finite dragon Apr 6, 2019, 10:53 AM

#

Pls help

#

Plssss

#

Plssss

#

Plssss

#

@night cloak pls help

#

@neon patio pls help

night cloak Apr 6, 2019, 10:54 AM

#

Yes, @finite dragon?

finite dragon Apr 6, 2019, 10:55 AM

#

I got notice that I was playing for 15hrs so it told to log in again
And wen I logged in WID Facebook all my progress is gone!

ivory fiber Apr 6, 2019, 10:55 AM

#

@night cloak please help me

finite dragon Apr 6, 2019, 10:56 AM

#

@night cloak any reason why?

night cloak Apr 6, 2019, 10:58 AM

#

So, your PUBGM account is missing and start from a new account, @finite dragon?

finite dragon Apr 6, 2019, 10:58 AM

#

Yes

#

@night cloak all my controls are intact

#

@ no friends and started everything new

#

@rare scaffold can u help

#

@night cloak ??

rare scaffold Apr 6, 2019, 11:01 AM

#

I didn't understand what you said, sorry

night cloak Apr 6, 2019, 11:02 AM

#

@night cloak Please state full decription of issue

ivory fiber Apr 6, 2019, 11:02 AM

#

📎 SAVE_20190404_231317.jpeg

#

can it help?
I have bought the Prime Plus event but it's been open for 4 days. Please handle this problem, thank you

finite dragon Apr 6, 2019, 11:03 AM

#

@rare scaffold I got notice that I was playing for 15hrs so it told to log in again
And wen I logged in WID Facebook all my progress is gone!

night cloak Apr 6, 2019, 11:03 AM

#

@ivory fiberYes I know this problem, it happened with me too. But I got response from support that they will fix it soon

rare scaffold Apr 6, 2019, 11:04 AM

#

@finite dragon did you even connected the game with the FB?

finite dragon Apr 6, 2019, 11:04 AM

#

Yes

rare scaffold Apr 6, 2019, 11:04 AM

#

Or you connected it with different account?

finite dragon Apr 6, 2019, 11:04 AM

#

Google

night cloak Apr 6, 2019, 11:04 AM

#

@rare scaffold

finite dragon Apr 6, 2019, 11:04 AM

#

Both are linked

night cloak Apr 6, 2019, 11:04 AM

#

hi,what is recommended system for playing pubg mobile on tencent gaming buddy?

#

Log in your Google play games.

finite dragon Apr 6, 2019, 11:05 AM

#

@night cloak Google it

ivory fiber Apr 6, 2019, 11:05 AM

#

@saaa#6918 only response bro, but didn't do it. I am very disappointed that I have not opened PRIME PLUS 4 days. Where do I have to report?

finite dragon Apr 6, 2019, 11:05 AM

#

@night cloak ok wait I'll try

ivory fiber Apr 6, 2019, 11:05 AM

#

@night cloak only response bro, but didn't do it. I am very disappointed that I have not opened PRIME PLUS 4 days. Where do I have to report?

storm flumeBOT Apr 6, 2019, 11:05 AM

#

Hello, @night cloak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

ivory fiber Apr 6, 2019, 11:06 AM

#

@storm flume help me for this

📎 SAVE_20190404_231317.jpeg

finite dragon Apr 6, 2019, 11:11 AM

#

@night cloak it worked!! Thank u Soo much

fringe spindle Apr 6, 2019, 11:12 AM

#

found fellow indo @ivory fiber

finite dragon Apr 6, 2019, 11:12 AM

#

📎 Screenshot_20190406-164032.png

ivory fiber Apr 6, 2019, 11:13 AM

#

@fringe spindle yes i from Indonesia

fierce goblet Apr 6, 2019, 11:13 AM

#

@night cloak help me, men. I can't that problem by myself

fringe spindle Apr 6, 2019, 11:13 AM

#

ntaps mhanx @ivory fiber

finite dragon Apr 6, 2019, 11:14 AM

#

Wat is this?

#

@finite dragon?

#

??

thick cosmos Apr 6, 2019, 11:14 AM

#

radar AIM

📎 unknown.png

ivory fiber Apr 6, 2019, 11:14 AM

#

@fringe spindle lu juga ?

thick cosmos Apr 6, 2019, 11:26 AM

#

radar AIM

📎 unknown.png

#

cheater

night cloak Apr 6, 2019, 11:37 AM

#

@fierce goblet Plz elaborate. M not able to understand

#

@thick cosmos You have to report him via ingame report

proud whale Apr 6, 2019, 11:39 AM

#

No one is replying in pubg mobile in game support. It has been a week

quartz ether Apr 6, 2019, 11:41 AM

#

📎 Screenshot_20190406-124025.jpg

#

Got reply from pubg officials in the current Royalpass/Uc situation

bitter iris Apr 6, 2019, 11:59 AM

#

@quartz ether is there a issue?

fierce goblet Apr 6, 2019, 12:01 PM

#

@night cloak I send you accept in friend

#

Pls accept, and i say you my problem

fierce goblet Apr 6, 2019, 12:21 PM

#

@neon patio

#

Help pls

night cloak Apr 6, 2019, 12:22 PM

#

@fierce goblet Aloha! How can I help you?

#

@night cloakHe had resetted his facebook account which was linked with pubgm and now when he is logging again , he is directed to new account creation. He had also made many purchases in past. He has problem in typing in english , so I am conveying his message

#

How do you reset a Facebook account? Sounds weird.

velvet kraken Apr 6, 2019, 12:28 PM

#

hello, my game lags and freeze when i drive vehicle.. why? any solution? i am using redmi note 4

night cloak Apr 6, 2019, 12:29 PM

#

@night cloak From all info he told me, he forgot his facebook password and id so he recoverd that account from customer service and now unable to see his pubgm account

#

@velvet kraken There are frame drop issues while driving vehicles. It's more severe in budget devices. Be patient, the developers working on a fix.

velvet kraken Apr 6, 2019, 12:30 PM

#

Okay @night cloak hope for the best

night cloak Apr 6, 2019, 12:31 PM

#

@night cloak That's a lost account, I suppose. Unfortunately it's not possible to recover a lost account anymore. He'll have to create a new character.

#

@night cloakBut how can be it lost, he has linked it facebook.

#

BTW he is still able to see his account by searching thru player id @night cloak

#

@night cloak Either he is using a different Facebook account, or he removed/revoked access for the game PUBGM from his Facebook account. Done intentionally/mistakenly. Anyway, it resulted in a access lose to the game. It's not possible to regain access unless he has a different social media account linked to his game profile.

neon patio Apr 6, 2019, 12:43 PM

#

@quartz ether All "legitimately purchased uc" previous to exploiting the 8100 uc bug will not be compensated for.

spring void Apr 6, 2019, 12:46 PM

#

Game randomly crashes on my device? Galaxy tab 4

night cloak Apr 6, 2019, 12:48 PM

#

@spring void That's 5 year old device to play the game. This game requires a lotta processing powers to run good, which your tab doesn't have. You gotta play like this or plan an upgrade.

pallid sky Apr 6, 2019, 12:49 PM

#

I need help

#

My game keeps crashing when I log in via my account, but when I login via guest, it works perfectly

#

I have an OnePlus 5, which has top specs

#

No hacks, no 3rd party user ever.

night cloak Apr 6, 2019, 12:50 PM

#

@pallid sky Are you using Facebook to login?

pallid sky Apr 6, 2019, 12:50 PM

#

Yes

night cloak Apr 6, 2019, 12:50 PM

#

@neon patioIs that full and final information , that people who have legit UC and did 8100 uc glitch, their UC will be gone forever?

#

@neon patioCoz my subscribers are asking for info...

#

What does abnormalities detected in your client mean?

#

It's a bug with Facebook. What you're gonna do is, login to guest profile > logout > login using Facebook. Repeat this process several times, until you get access to your game account. Once you get access, add a 2nd login method as soon as possible. @pallid sky

#

📎 Screenshot_2019-04-05-17-09-32-285_com.tencent.ig.png

#

What's this

pallid sky Apr 6, 2019, 12:52 PM

#

Okay. Thank you so much.

night cloak Apr 6, 2019, 12:54 PM

#

@night cloak It's a warning for an upcoming ban. There's an app, or specially a VPN or ad blocker app interfering with game files. You might wanna reinstall the game. And uninstall any suspicious app you recently installed. That will prevent the issue from occurring again. Hope that helps. @night cloak

#

I can't have a VPN downloaded on my phone?

#

You can, but we don't recommend it. As, it might interfere with game. @night cloak

#

Oh I see

#

Yeah it helps thank you very much!

#

You're welcome.

pallid sky Apr 6, 2019, 12:56 PM

#

It's not working

lime juniper Apr 6, 2019, 12:56 PM

#

Have you read #481198147478224896, @night cloak?

pallid sky Apr 6, 2019, 12:56 PM

#

I've tried 8 times

#

What happened if I link my facebook with the new guest account

#

*happens

night cloak Apr 6, 2019, 12:58 PM

#

@pallid sky You gotta keep on trying. It is the only solution for the problem. Try again in a different time, when you're free.

You can link your guest profile to a different Facebook account, not the one you already have linked to a character.

pallid sky Apr 6, 2019, 12:58 PM

#

Damn it

#

Okay thanks

night cloak Apr 6, 2019, 12:59 PM

#

@lime juniper Is it true that players who purchased legit uc before doing 8100 uc trick will not be compensated. HEX is saying that. Please confirm as I have to tell my subs 😀

pallid sky Apr 6, 2019, 1:00 PM

#

@neon patio can you please help me

#

My game keeps crashing after the loading screen that comes after checking for updates

neon patio Apr 6, 2019, 1:00 PM

#

@night cloak Players exploiting UC had their UC reset. (it's gone forever)

pallid sky Apr 6, 2019, 1:00 PM

#

I'm logging in via Facebook

#

Have tried repairing client, clearing data and cache, reinstalling

night cloak Apr 6, 2019, 1:01 PM

#

@pallid sky It is an issue with your Facebook, nobody here can help you, if you don't follow the step I've provided.

pallid sky Apr 6, 2019, 1:01 PM

#

I've tried it 10 times already

#

How many times more?

night cloak Apr 6, 2019, 1:01 PM

#

Try it 20 times then.

#

Or maybe try later, when you're free.

pallid sky Apr 6, 2019, 1:02 PM

#

Okay

night cloak Apr 6, 2019, 1:03 PM

#

@neon patio Thanks for info 😃

jagged osprey Apr 6, 2019, 1:03 PM

#

What's the bug about the sound people r talking about anyone knows ??

#

PB has also spoken about it

#

@night cloak do u know anything about that ??

#

@neon patio

night cloak Apr 6, 2019, 1:11 PM

#

@jagged osprey I don't know anything about it. Can you elaborate the problem?

jagged osprey Apr 6, 2019, 1:13 PM

#

@night cloak PB says that's there is a sound glitch in the game. U can see this video. He says u can't figure out from where the enemy is coming from. Plz watch his video. And if it is a glitch plz tell the devs to fix it as fast as possible.

lime juniper Apr 6, 2019, 1:14 PM

#

They already received a compensation, @night cloak. However, it is true that they will not receive their previous UC again.

night cloak Apr 6, 2019, 1:14 PM

#

@jagged osprey If you're having the problem, you can report in #555492558428700682. If someone else is having the issue, tell them to post here in #555492558428700682. Anyway is fine.

ripe moon Apr 6, 2019, 1:15 PM

#

my friend had that 8100 uc glitch since he doersnt use discord im ask his question? he is asking that he has all his skins that he got from the glitch and still pubg has not taken it any idea will they take it?

quartz ether Apr 6, 2019, 1:16 PM

#

@neon patio u sure..? because i have just contacted the playstore team and they said they are working with pubg m team in this issue.

ripe moon Apr 6, 2019, 1:16 PM

#

@night cloak

faint steppe Apr 6, 2019, 1:16 PM

#

can someone provide me tencent official mail

night cloak Apr 6, 2019, 1:16 PM

#

@ripe moon I've no idea.

faint steppe Apr 6, 2019, 1:17 PM

#

i have reported ingame support but didn't got any reply and now it's around 1 week

neon patio Apr 6, 2019, 1:18 PM

#

@quartz ether It's not an issue, it's a solution.

night cloak Apr 6, 2019, 1:18 PM

#

@faint steppe The mail system was discontinued several months ago. The in game support replies late, but that's the only option to contact support.

#

@lime juniper thanks for info. BTW the compensation was provived to all people who used the glith. But i am talking about those who did the glitch but had legit UC previously...

faint steppe Apr 6, 2019, 1:19 PM

#

@night cloak but 1 week is enough i think

neon patio Apr 6, 2019, 1:20 PM

#

Mixing exploited UC with legitimate UC was probably not the smartest idea.

night cloak Apr 6, 2019, 1:20 PM

#

@night cloak Yes, all legit-purchased-UC will be gone forever. It is a punishment.

faint steppe Apr 6, 2019, 1:20 PM

#

i have lost my legit uc wbu that

night cloak Apr 6, 2019, 1:20 PM

#

@night cloak thnx for info

#

@faint steppe It actually depends on the query. They usually reply within 2-3 days for serious issues regarding accounts. Other concerns might take a couple of weeks.

ripe moon Apr 6, 2019, 1:22 PM

#

wont pubg take the skins that they bought from the glitch uc?

#

its not fair at all

night cloak Apr 6, 2019, 1:23 PM

#

@ripe moon I know you're feeling jelly, but it's how it is, you gotta accept or mad at it all day.

ripe moon Apr 6, 2019, 1:23 PM

#

its not jelly uff what about ppl who spend real money on it

neon patio Apr 6, 2019, 1:23 PM

#

@ripe moon That I am unsure of. We haven't received much info on the scenario since it occurred.

ripe moon Apr 6, 2019, 1:23 PM

#

like i spewnt 300 legit uc to get a bag skin where he bough it using the glitch

#

whos the loser here?

#

thtas obvio not jelly

faint steppe Apr 6, 2019, 1:24 PM

#

@ripe moon same thing happened with me

neon patio Apr 6, 2019, 1:24 PM

#

This isn't the place to vent, as I said previously, we have no information on any further actions being taken.

ripe moon Apr 6, 2019, 1:24 PM

#

yea

#

@neon patio yea thats fine but didnt she say i was jelly

#

thats why im quering about this more

night cloak Apr 6, 2019, 1:25 PM

#

@ripe moon My bad.

ripe moon Apr 6, 2019, 1:26 PM

#

nah its all good

#

i know your mad answering all queries

#

but still

night cloak Apr 6, 2019, 1:26 PM

#

I'm not mad at all, and we can discuss these further in #chat if you want.

ripe moon Apr 6, 2019, 1:27 PM

#

yea umm

patent nymph Apr 6, 2019, 1:36 PM

#

Why we can not write the word of الله in voice chat appear in the form of points

night cloak Apr 6, 2019, 1:39 PM

#

@patent nymph You might wanna report to customer support in game, if you think that is an issue.

glacial tartan Apr 6, 2019, 1:47 PM

#

I will not forgive you for doing this. I have paid my $ 5000 bill. Finally, I have been denied why I want to return my account as soon as possible or I will complain to Leslie Gould to recover the money that was spent on my account.

📎 we.png

night cloak Apr 6, 2019, 1:48 PM

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@glacial tartan Hello, this support channel is for mobile only. You'll need to ask in Emulator support. To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to 🇪 in #504819353049628683. And then move to #emulator-support channel.

glacial tartan Apr 6, 2019, 1:49 PM

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i need help

tender oasis Apr 6, 2019, 1:49 PM

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@neon patio hello

jovial wolf Apr 6, 2019, 1:49 PM

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Helo @tender oasis

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I need help

glacial tartan Apr 6, 2019, 1:50 PM

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I did not cheat why I was banned I want an answer to this

jovial wolf Apr 6, 2019, 1:50 PM

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I paid for primeplus membership the money was deducted from my account but I didn't received the subscription , i tried re-login and restarting both but nothing worked

tender oasis Apr 6, 2019, 1:50 PM

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@night cloak

narrow spruce Apr 6, 2019, 2:00 PM

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When will the Prime service be available ?

night cloak Apr 6, 2019, 2:00 PM

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Hello

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PUBG mobile 0.12.0 when coming in Gwalior MP

hollow cloud Apr 6, 2019, 2:02 PM

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May i ask u that why anniversary Mirado car can use only in Miramar Map..? I also want to ride in Erangel and Vikendi maps... and is there any chance to use in future updates..?

📎 image0.png

wispy matrix Apr 6, 2019, 2:02 PM

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@night cloak dude first of all dont disclose your location and secondly the update comes on the same day for every user. and the last thing we dont have an exact date yet

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@hollow cloud its cuz mirado is only available in miramar.

hollow cloud Apr 6, 2019, 2:03 PM

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🤔

wispy matrix Apr 6, 2019, 2:03 PM

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is it not? :/

hollow cloud Apr 6, 2019, 2:09 PM

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@wispy matrix will it be available in erangel and vikendi, in future updates ?

wispy matrix Apr 6, 2019, 2:10 PM

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nope

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mirado is a miramar exclusive vehicle

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like we have tukshai in sanhok and snowmobile in vikendi

hollow cloud Apr 6, 2019, 2:10 PM

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😒

spring void Apr 6, 2019, 2:13 PM

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Can someone please fix game crashing on my device

night cloak Apr 6, 2019, 2:13 PM

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hello! im playing this game for year and it is fun im platnium 3 in fpp and level 50 but i need help i press start a match and it takes like 10 mins to start

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solo

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someone help!?

spring void Apr 6, 2019, 2:14 PM

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@night cloak region ?

night cloak Apr 6, 2019, 2:14 PM

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europe

neat turret Apr 6, 2019, 2:14 PM

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For the queue? @night cloak

What device? @spring void

night cloak Apr 6, 2019, 2:14 PM

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yes bootleg

neat turret Apr 6, 2019, 2:15 PM

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Solo FPP by chance?

night cloak Apr 6, 2019, 2:15 PM

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yes i play solo fpp wha do you mean/

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i am platnium 3

spring void Apr 6, 2019, 2:15 PM

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@neat turret galaxy tab 4, device is old but game should not crash

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@night cloak less players play fpp and in platinum league also less in europe

neat turret Apr 6, 2019, 2:16 PM

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Solo FPP is the least popular game mode, as you discovered, and there's an issue with matchmaker starting at 3000 rank.

night cloak Apr 6, 2019, 2:17 PM

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this happens in diamond tier too?

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or just plat

spring void Apr 6, 2019, 2:18 PM

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@night cloak can be any depends on number of players playing

night cloak Apr 6, 2019, 2:18 PM

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ooooooooof

spring void Apr 6, 2019, 2:18 PM

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@night cloak also try at playing more common times for europe

neat turret Apr 6, 2019, 2:18 PM

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Let's put it this way. I am now bouncing between diamond 1 and crown 5, at off peak times my wait time varies between 7 and 20 minutes

night cloak Apr 6, 2019, 2:18 PM

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so i need to rankup on squad tpp

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fkkk'

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im gold v on squad tpp

neat turret Apr 6, 2019, 2:19 PM

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Peak is less than three. Even instant

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@spring void is it the one from 2014?

marsh basalt Apr 6, 2019, 2:20 PM

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Are you looking for a Turkish moderator, I'm always here

spring void Apr 6, 2019, 2:20 PM

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@neat turret yes

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@marsh basalt #discord

fathom pond Apr 6, 2019, 2:20 PM

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Um hi, sorry for bothering everyone, I am just wondering if I effed something up because I swear I didn't mess with my settings before this, and for some reason - I have no player display on the top left...

📎 Screenshot_2019-04-06-22-17-30-14.png

neat turret Apr 6, 2019, 2:20 PM

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It doesn't have enough ram to be supported. Only 1.5 @spring void

marsh basalt Apr 6, 2019, 2:20 PM

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oh ok

neat turret Apr 6, 2019, 2:21 PM

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You can reset your layout @fathom pond

spring void Apr 6, 2019, 2:21 PM

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@neat turret it has 2 gb

fathom pond Apr 6, 2019, 2:21 PM

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Ok I'm gonna try it

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I reset it and even changed layouts

📎 Screenshot_2019-04-06-22-22-41-24.png

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Do I have to hit repair?

neat turret Apr 6, 2019, 2:24 PM

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@spring void I can't find a variant with 2GB, unless you did it yourself

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No. It only appears in squad and duo games. @fathom pond

fathom pond Apr 6, 2019, 2:25 PM

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My bad I'm going to test it again, but my first pic was in solo

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I thought it showed?

neat turret Apr 6, 2019, 2:25 PM

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Nope. Only in those game types

fathom pond Apr 6, 2019, 2:26 PM

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Ohh I see ok

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Thank you so much and sorry for troubling

sharp eagle Apr 6, 2019, 2:37 PM

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Hi any mods here

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@grizzled lark

grizzled lark Apr 6, 2019, 2:38 PM

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@sharp eagle, Yes?

sharp eagle Apr 6, 2019, 2:38 PM

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Can I dm you

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It was bit imp

sinful hull Apr 6, 2019, 2:45 PM

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Hi

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📎 wE7Ln69Zm-8.jpg

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And

storm flumeBOT Apr 6, 2019, 2:46 PM

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Please refer to FAQ 2.9 in #481198147478224896 for further information, @sinful hull. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

indigo basalt Apr 6, 2019, 2:50 PM

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Help

neat turret Apr 6, 2019, 2:51 PM

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Just state your issue @indigo basalt

indigo basalt Apr 6, 2019, 2:52 PM

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@neat turret achievements point

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I have 2735 achievement

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Also i want someone play in vikndy 29/50

neat turret Apr 6, 2019, 2:54 PM

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#481201696933150740
#481201725911465985

silver flame Apr 6, 2019, 2:58 PM

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Anyone else not able to enter a game and then losing points? I've got at least 4 people in my clan.

neat turret Apr 6, 2019, 2:59 PM

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@silver flamei had the same problem last night. Had to switch to TPP for my insanity lol

silver flame Apr 6, 2019, 3:01 PM

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Is there a fix or anything coming to get our points back @neat turret

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We have multiple people pushing for conqueror and losing 50+ points at that level is a huge loss.

neat turret Apr 6, 2019, 3:02 PM

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Knowing Tencent, the points are probably gone. I haven’t heard anything about a fix

hollow mountain Apr 6, 2019, 3:10 PM

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I can not download the game

wispy matrix Apr 6, 2019, 3:13 PM

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@hollow mountain the beta or stable version?

raven mist Apr 6, 2019, 3:23 PM

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My account is banned without any reason
What should I do now?
😠

haughty cypress Apr 6, 2019, 3:24 PM

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@raven mist file a claim and ask your papa priest to bless you with holy water

wispy matrix Apr 6, 2019, 3:24 PM

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😐 thats rood dood

spring void Apr 6, 2019, 3:24 PM

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@neat turret it has a 2gb ram variant i dont know why it isnt avaialable in google

raven mist Apr 6, 2019, 3:24 PM

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@haughty cypress wtf? 😤

haughty cypress Apr 6, 2019, 3:26 PM

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its truth, you cant do anything else other than filing a claim

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go pray at your local church if you hope for some divine intervention

raven mist Apr 6, 2019, 3:28 PM

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There is no any relation with blessing

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What?

night cloak Apr 6, 2019, 3:29 PM

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@raven mist don't chat here

haughty cypress Apr 6, 2019, 3:29 PM

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@spring void excuse me, im trying to help the poor soul accept his potentially false ban

raven mist Apr 6, 2019, 3:30 PM

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This is pubgm support I come here to register my complaint
Understand?
Have you any problem with this?

wispy matrix Apr 6, 2019, 3:30 PM

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😬 this is interesting

haughty cypress Apr 6, 2019, 3:30 PM

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@raven mist well, devs dont look in here, this place is made up of fans who play the game

atomic coral Apr 6, 2019, 3:31 PM

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@raven mist these people are to help, but none of them have any power. so if you complain it is useless

raven mist Apr 6, 2019, 3:32 PM

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@atomic coral Ok thanks brother

night cloak Apr 6, 2019, 3:32 PM

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Your PUBGM account was banned? There's nothing we can do, @raven mist.

raven mist Apr 6, 2019, 3:33 PM

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So why it's name is PUBGM SUPPORT?

snow grail Apr 6, 2019, 3:33 PM

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Umm i need some help

haughty cypress Apr 6, 2019, 3:33 PM

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@raven mist emotional support*

raven mist Apr 6, 2019, 3:33 PM

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There is no one to support

jagged belfry Apr 6, 2019, 3:33 PM

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📎 IMG_20190406_012719.jpg 📎 IMG_20190406_012452.jpg

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Is all get the same item from this ?

snow grail Apr 6, 2019, 3:33 PM

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My game's stuck on " Checking for New Updates" any help?

atomic coral Apr 6, 2019, 3:33 PM

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@raven mist to help ppl with things we can talk about. like "why is there so much lag"

night cloak Apr 6, 2019, 3:34 PM

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@atomic coral why sanhok so lag?

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Admins or Mods can't help people to unban PUBGM account.

wispy matrix Apr 6, 2019, 3:34 PM

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ok

raven mist Apr 6, 2019, 3:35 PM

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@night cloak. So who will help?

atomic coral Apr 6, 2019, 3:35 PM

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@night cloak cuz lazy devs

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@raven mist ingame support (tho it sucks) is the only way

wicked tinsel Apr 6, 2019, 3:35 PM

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Move the f***** hack

atomic coral Apr 6, 2019, 3:35 PM

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@wicked tinsel please clarify

spring void Apr 6, 2019, 3:36 PM

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@wicked tinsel please see pinned messages, report them ingame

night cloak Apr 6, 2019, 3:36 PM

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I am serious
sanhok map is so lag @atomic coral

raven mist Apr 6, 2019, 3:36 PM

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Is there someone who can help me😕

night cloak Apr 6, 2019, 3:36 PM

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Customer Service is your solution.

snow grail Apr 6, 2019, 3:37 PM

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It's stuck on " Checking for New Updates" for like 2-3 minutes now, anyhelp?

storm flumeBOT Apr 6, 2019, 3:37 PM

#

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

atomic coral Apr 6, 2019, 3:37 PM

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@night cloak I am serious too, the more the devs add, the more lagg appears. the problem is that tencent only adds and doesn't fix

night cloak Apr 6, 2019, 3:37 PM

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Or #481198147478224896 2.9.

atomic coral Apr 6, 2019, 3:37 PM

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@raven mist not here

night cloak Apr 6, 2019, 3:37 PM

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@raven mist no problem,create new account,example me

wicked tinsel Apr 6, 2019, 3:37 PM

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@night cloak
My friend play with a hack and i told them
But no thing happened

snow grail Apr 6, 2019, 3:38 PM

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Tell him to share 👌 pubgchickendinner

night cloak Apr 6, 2019, 3:38 PM

#

Next update releasing date 🙄🙄

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So, your friends play with hacker, @wicked tinsel?

raven mist Apr 6, 2019, 3:38 PM

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@night cloak I have wasted more than. $600 in the account

atomic coral Apr 6, 2019, 3:38 PM

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@wicked tinsel tencent is working to further improve their anti-cheat. you can report teammates ingame tho

night cloak Apr 6, 2019, 3:38 PM

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No exact date, @night cloak.

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@raven mist omg

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@night cloak any expected?

storm flumeBOT Apr 6, 2019, 3:39 PM

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We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

wicked tinsel Apr 6, 2019, 3:39 PM

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@night cloak ya and i reported him

tardy ocean Apr 6, 2019, 3:39 PM

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@night cloak not loading exited the game 5 times and nothing closed up 5 times and reopened

📎 image0.png

atomic coral Apr 6, 2019, 3:39 PM

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@night cloak within 2 weeks is a good guess

wicked tinsel Apr 6, 2019, 3:39 PM

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But he still playing

raven mist Apr 6, 2019, 3:39 PM

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Thats why I want my account back @night cloak

night cloak Apr 6, 2019, 3:40 PM

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@atomic coral agh okay, and can you tell me where should I get the information that what is going to add in next update information?

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600$=more than 60,000,000 rials

atomic coral Apr 6, 2019, 3:41 PM

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@night cloak #560784006388514845 + my patch notes in the pinned messags of #560783991268179968 is the best I can give

wicked tinsel Apr 6, 2019, 3:41 PM

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His id 5286539960

night cloak Apr 6, 2019, 3:41 PM

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Okay thanks

storm flumeBOT Apr 6, 2019, 3:42 PM

#

Hello, @wicked tinsel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

raven mist Apr 6, 2019, 3:43 PM

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@night cloak i don't know how much rials but i know that i have wasted lot of money

night cloak Apr 6, 2019, 3:45 PM

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do you know why you banned?

raven mist Apr 6, 2019, 3:46 PM

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No, I don't know
I just opened my game in the .orning and it says
You have violated the game regulations will be banned for 3650 days

#

📎 Screenshot_20190406-211047.png

night cloak Apr 6, 2019, 3:47 PM

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Use File Claim to get your account back.

atomic coral Apr 6, 2019, 3:47 PM

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@raven mist file claim is that the solution

night cloak Apr 6, 2019, 3:47 PM

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🤦

raven mist Apr 6, 2019, 3:48 PM

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@night cloak I tried it but nothing happened

night cloak Apr 6, 2019, 3:49 PM

#

What do you mean nothing happened?

lethal citrus Apr 6, 2019, 3:50 PM

#

Hello there

#

I demand live support about game issues

#

To be exact

#

Arabic dp using hackers

atomic coral Apr 6, 2019, 3:50 PM

#

@lethal citrus too bad you can't, bye!

lethal citrus Apr 6, 2019, 3:51 PM

#

Woow so that means there is hardcore diversity

#

Noone takes action against Arabic hackers

atomic coral Apr 6, 2019, 3:51 PM

#

@lethal citrus it just means that there is no person with actual power here, not even mods

#

Also demanding never works

lethal citrus Apr 6, 2019, 3:53 PM

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Well causally reporting +20 times in a day taking screenshots and videos as proof

raven mist Apr 6, 2019, 3:53 PM

#

I think I have to contact a pro hacker to unban my account

lethal citrus Apr 6, 2019, 3:53 PM

#

Guess what

atomic coral Apr 6, 2019, 3:53 PM

#

@raven mist good luck than.

lethal citrus Apr 6, 2019, 3:53 PM

#

No actions

atomic coral Apr 6, 2019, 3:53 PM

#

@lethal citrus yup, the real world is hard

lethal citrus Apr 6, 2019, 3:54 PM

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Well we re living in the real world if I pay for something I have to get a good service

#

If I don't I have a right to register this as a case to court

atomic coral Apr 6, 2019, 3:54 PM

#

@lethal citrus not if you aren't forced to play

raven mist Apr 6, 2019, 3:54 PM

#

Pubgm is banning players who arr not hacking
Like me
Instead of banning those players wo are hacking

atomic coral Apr 6, 2019, 3:55 PM

#

@lethal citrus also good luck with court, tencent is quite big and the judge will laugh

lethal citrus Apr 6, 2019, 3:55 PM

#

Well not if accuser prepares good enough

raven mist Apr 6, 2019, 3:56 PM

#

@lethal citrus
Pubgm is banning players who arr not hacking
Like me
Instead of banning those players wo are hacking

wicked tinsel Apr 6, 2019, 3:56 PM

#

📎 Screenshot_2019-04-06-17-55-47.png

#

Just wait for it

lethal citrus Apr 6, 2019, 3:56 PM

#

I also own a global company and have decent law degree

#

So I can sue em without a doubt

#

But still

#

I want live support

#

And this is my natural demand and right

#

In the boundaries of logic

night cloak Apr 6, 2019, 3:58 PM

#

where to report a player i have rercording

lethal citrus Apr 6, 2019, 3:58 PM

#

Oh if they value money at the first hand before logic I'm paying regularly for their season pass

atomic coral Apr 6, 2019, 3:58 PM

#

@lethal citrus the fact that you want to sue tencent over this makes me daubt all that

lethal citrus Apr 6, 2019, 3:59 PM

#

So they "must" take an action against who exploits this game

atomic coral Apr 6, 2019, 3:59 PM

#

nope, they only have to take action when you pay them too

#

it is all in there terms of usage

raven mist Apr 6, 2019, 3:59 PM

#

@lethal citrus i have wasted more than $600 in the game
And they banned me without any reason

atomic coral Apr 6, 2019, 3:59 PM

#

@lethal citrus I read use all their term of usage

lethal citrus Apr 6, 2019, 4:00 PM

#

@atomic coral as I said I'm paying regularly

#

And I'm not pleased with playing with hackers

atomic coral Apr 6, 2019, 4:01 PM

#

@lethal citrus but I have read the term of usage, and if you would have read those you would know that taking this to court is useless.

lethal citrus Apr 6, 2019, 4:01 PM

#

Basics of customers' right

#

If you re getting any kind of service

#

As long as you re paying for service or product

night cloak Apr 6, 2019, 4:02 PM

#

@neon patio i want to report a hacker player i have recording, how to report him?

lethal citrus Apr 6, 2019, 4:02 PM

#

Owner person/company have to listen customers' demands and complaints

haughty cypress Apr 6, 2019, 4:02 PM

#

im amused that you are trying hard to prove something that doesnt really benefit you at all hmmm @lethal citrus

#

if you wannt take it to court, discuss it in court lmao

atomic coral Apr 6, 2019, 4:03 PM

#

@lethal citrus they don't have to. the customer is always right only applies if you want that customer

lethal citrus Apr 6, 2019, 4:03 PM

#

@haughty cypress Well dear I shall do that don't worry

haughty cypress Apr 6, 2019, 4:03 PM

#

this is a public chat, complaining here is like making a public announcement at a shopping mall smh

lethal citrus Apr 6, 2019, 4:04 PM

#

Oh wait lemme check channel name again

#

Ummmm

spring barn Apr 6, 2019, 4:04 PM

#

Plz help

atomic coral Apr 6, 2019, 4:04 PM

#

@lethal citrus please dm the progress will ya?

lethal citrus Apr 6, 2019, 4:04 PM

#

Pubgm support

atomic coral Apr 6, 2019, 4:04 PM

#

@spring barn continue

haughty cypress Apr 6, 2019, 4:04 PM

#

you do realize this place is made up of fans and devs dont look into here? @lethal citrus

atomic coral Apr 6, 2019, 4:04 PM

#

@neon patio I think this chat is full enough, can you mute?

lethal citrus Apr 6, 2019, 4:04 PM

#

Then kindly describe it next time alright honey?

spring barn Apr 6, 2019, 4:05 PM

#

Why my pending req get disappear even i haven't rejected them i was having 11 pending req and today it is only 7

night cloak Apr 6, 2019, 4:05 PM

#

अबे चुटिया

atomic coral Apr 6, 2019, 4:05 PM

#

@lethal citrus we already did

haughty cypress Apr 6, 2019, 4:05 PM

#

^

atomic coral Apr 6, 2019, 4:05 PM

#

@night cloak please talk in englisch

stable ether Apr 6, 2019, 4:05 PM

#

Hey there

lethal citrus Apr 6, 2019, 4:05 PM

#

There is no need to take an action like you re dealing with a villain