questions

[ripe cypress]

Pubg scammers

[night cloak]

@topaz obsidian You just wait. There's nothing you can do meanwhile, other than waiting.

[ripe cypress]

@topaz obsidian share your issue with Google

They take action

[night cloak]

@stone arrow Can you translate?

[topaz obsidian]

Bro how i share issue with google

[ripe cypress]

Google support

[stone arrow]

@night cloak wait

Hello,
Please log in again and check after another 3-4 hours, if you still don't get a prize, please let me know
Thank you for supporting PLAYERUNKNOWN'S MOBILE BATTLEGROUNDS!
All the best,
Indonesian PUBG Support
PLAYERUNKNOWN'S MOBILE BATTLEGROUNDS Customer Support

@night cloak

[night cloak]

@stone arrow What was your concern?

[stone arrow]

My problem is with prime and prime plus features @night cloak

[night cloak]

@stone arrow Oh right. That's actually good news. Try opening the game after 4 hours and see if it helps. :p

[stone arrow]

Wkwkwk (hahaha) okey. @night cloak

[ripe elm]

Hlp need

[night cloak]

@ripe elm Yeah?

[ripe elm]

I usually play pubg in mbile.. Bt when i log in with that account un tencent with my computer .. Some yimes later my id got locked for two month.. Why ?

[cold plinth]

@stone arrow i hope thats true i have the same problem as you

[ripe elm]

@night cloak

[marble thicket]

Prime plus features solved?

my payment confirmed but it showed unable to purchase

[torn agate]

Yup just checked and i got everything

they fixed the problem

[marble thicket]

really?

[torn agate]

😁 😁 😁 😁

yup

[crisp garden]

Wtf I bought UC and I got nothing

[marble thicket]

You had the problem earlier?

yeah Google play has some problem now i guess

i bought Prime plus and got nothing

[torn agate]

yup i got both the subs and also uc

[crisp garden]

I save my money cause of this and got nothing

[torn agate]

but only received uc

but now after opening the game i got both the subs

[marble thicket]

nothing happened here, my money lost

[torn agate]

don't worry open the game now you should receive it now

just check once

[marble thicket]

i am playing since 4 hours and nothing received

🙁

[torn agate]

restart

[vital sluice]

Don't worry,if you didn't you just contact the customer service with your payment details and such.

[tardy grove]

I bought prime plus and got shet

[vital sluice]

How can we assist you, @tardy grove?

[torn agate]

yup btw i contacted the cs

@vital sluice you got admin now wow

[vital sluice]

#chat , @torn agate .

[gloomy onyx]

Hey guys

Restart your phone if your having issues with Subscriptions

Worked for me

Just got all my stuff

Lmk if it works for others too

[topaz obsidian]

I lost my 480uc after purchase primeplus membership how i get my uc back

[gloomy onyx]

You'll have to contact customer support in game and wait for their reply

@topaz obsidian

[topaz obsidian]

Am contacting but they not respond me

They stole my 480 uc

Why

[gloomy onyx]

It takes a couple days for them to reply

I lost 120uc in season 4. They never gave it back

[topaz obsidian]

But why i lost my uc

[gloomy onyx]

I also didnt have proof tho

[haughty cypress]

@topaz obsidian you need to give more money to take it back

[gloomy onyx]

No idea. Probably a game glitch

@haughty cypress lol

[topaz obsidian]

Why i lost my 480 uc my royal pass uc and primeplus membership all uc disappeared

[gloomy onyx]

Game glitch most likely man

[vital sluice]

Because you used the glitch .

Your UC was taken back. And rp was reset.

[topaz obsidian]

No

I have all payment prpof

I have all purchase proof

[vital sluice]

Use them and contact the customer service ingame.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[vital sluice]

We here can't help with payment issues.

[topaz obsidian]

I contact but they not respond

They scammed me

[vital sluice]

Send them multiple tickets untill the respond.

[gloomy onyx]

@topaz obsidian it's not a LIVE chat. They dont respond right away. All you can do is wait

[topaz obsidian]

But why i lost my 480 uc i purchase all in legal way my royal pass uc cash and my primeplus subscription all uc disappeared why

[vital sluice]

We don't have an answer, @topaz obsidian. How many times do we have to repeat you need to wait for the customer service to respond to you.

[quasi wasp]

Is it safe enough to purchase subscription's and UC now?

[tardy grove]

Yes @quasi wasp

[lime juniper]

It has always been safe as long as you do not exploit the payment systems.

[tardy grove]

If u not get rewards then logout and login

[placid dirge]

Money is a serious issue, you need to reassure him he will get his money/UC back

[quasi wasp]

@lime juniper safe in the sense, my money goes without getting what i purchased. Practically everybody has been having issues today

[gloomy onyx]

@placid dirge how? He doesn't know what they're going to say to gim

Him

[gloomy onyx]

If you get error on subscription, just restart your phone

[lime juniper]

If you are concerned about this, you should wait.

[placid dirge]

@gloomy onyx Reassure

[quasi wasp]

@lime juniper that a better answer. Thankyou.

[lime juniper]

This is not the channel for that, @placid dirge. #pubg-mobile can be used in that case.

[topaz obsidian]

I want my 480uc back why my 480 uc gone

[haughty cypress]

@topaz obsidian because i took it UwU

[wispy matrix]

🐺

[topaz obsidian]

What

[wispy matrix]

begone

[haughty cypress]

THÓT

[wispy matrix]

👀

[topaz obsidian]

Where is my 480 uc cash

[haughty cypress]

in my account

[wispy matrix]

kaguya has them

[topaz obsidian]

Why in your account

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[wispy matrix]

@topaz obsidian you exploited uc glitch and they took your uc. no more discussion about this issue. 🐺

[topaz obsidian]

I want my 480 uc back

I have all payment proof

[haughty cypress]

no way im giving it back to u LMAO @topaz obsidian

[topaz obsidian]

When am purchasing primeplus membership my all royal pass uc and primeplus uc disappeared

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[placid dirge]

@topaz obsidian send a photo of your purchase

[quasi wasp]

@topaz obsidian did you use the 8100UC glitch?

[topaz obsidian]

No am mot use

I have sll payment proof

[placid dirge]

Send it

[topaz obsidian]

When am purchasing primeplus membership my all royal pass uc and primeplus uc disappeared

[placid dirge]

Whats your payment method?

[topaz obsidian]

Google play store

[placid dirge]

No, are you using credit card?

[haughty cypress]

lmao

[quasi wasp]

@topaz obsidian you're wasting your time here. Trust me. Nobody can help you from here. Contact Customer Support, if you're lucky you'll get it back.

[topaz obsidian]

Am support but no one responded me

[lime juniper]

Nobody can respond here either. Just wait.

[tardy grove]

Try logout and login @topaz obsidian

[placid dirge]

This here is just individual people that has no power to give or remove uc

[vestal fable]

People stop trolling him he is not using uc glitch and all google play transactions must be having issues today just tell him that

[gloomy onyx]

We dont know if he glitched

[placid dirge]

#pubg-mobile

[gloomy onyx]

No uc and rp reset sounds like they think he glitched

[tardy grove]

I too purchase primeplus but didnt got ,then i logout and login then i got

[gloomy onyx]

@placid dirge were supporting...lol

@tardy grove same

[lime juniper]

Do as Kingseeker1089 said and move to #pubg-mobile now. We cannot assist with this. You are just speculating.

[haughty cypress]

ya @topaz obsidian head to #pubg-mobile and we can work out some free illegal uc deals

[gloomy onyx]

@lime juniper we cant discuss support in here nowm..?

[lime juniper]

You can read what we said above. There is no need to further discuss it here.

[lyric junco]

@haughty cypress cmon dude if u can't help him at least stop trying to be funny

[haughty cypress]

sad :(

[lyric junco]

@haughty cypress btw u know whats funny ? U play on emulator

[haughty cypress]

whats wrong with emu tho

[lyric junco]

Nothing

[quasi wasp]

Half the people here are spending their pop's bucks so they got no clue what it's like to lose hard earned money. Stop trolling the guy now. Move this to #pubg-mobile

[haughty cypress]

smh probably thinks emu and mobile plays on the same server

[valid tree]

Hey the problem got solved for me

I just re-logged in

Try logout and login

[night cloak]

@valid tree GG.

@vague onyx Yeah, the bug was reported.

[lime juniper]

Please react here, @vague onyx:

https://discordapp.com/channels/393088095840370689/555492558428700682/562312444396044291

[versed cape]

I can’t go on my account

[vague onyx]

@lime juniper
Okay

[versed cape]

Someone can help me ?

It’s good @lime juniper

[lime juniper]

Do you use Wi-Fi or cellular data, @versed cape?

[versed cape]

Wifi @lime juniper

[lime juniper]

How is your Internet connection?

[torpid cobalt]

I purchased prime plus membership my money deducted but i didnt got my prime plus membership what pubg is doing

[lime juniper]

Have you tried to log out and in?

[torpid cobalt]

Plz anyone reply

[gloomy onyx]

@torpid cobalt log in and log out. If that doesnt work, restartyour phone @torpid cobalt

Restart worked for me

[torpid cobalt]

Ok

[gloomy onyx]

Let us know if either method worked for you

[jovial wolf]

Nothing is working for me neither restart nor log in and log out

[gloomy onyx]

@jovial wolf may just have to wait it out

[torpid cobalt]

But why this issue occrued now

@ @gloomy onyx

[gloomy onyx]

It's a problem with pubg server connecting with Google play I believe

Just a glitch itll take them a year to fix lol

[jovial wolf]

I don't understand why is that so @gloomy onyx

[gloomy onyx]

It just happens.

[jovial wolf]

So u received ur subscription after restarting ur device?? @gloomy onyx

[gloomy onyx]

Yep

Idk why it worked, but it did for me and few others as well

[jovial wolf]

Soo u got the uc or the subscription???

[gentle ferry]

@jovial wolf cancel the subscription from playstore

[jovial wolf]

How can i do that @gentle ferry??

[gloomy onyx]

@jovial wolf both.

[quiet oxide]

if I have bronze 1 and crown 1 in the team, what tiers will we fight against?

[gloomy onyx]

Go to Google play store. Click on subscriptions

@quiet oxide mixed

[jovial wolf]

@gloomy onyx actually i didn't got the subscription the time i made purchase the payment failed from pubg saying ur card doesn't support recurring payments but the money was deducted

Anyone with same issue?

[gloomy onyx]

Mine took my money and said error. I didnt actually receive the uc and stuff until I restarted phone

[west vine]

Same issue with me

[jovial wolf]

@west vine same like mine or seyton

[topaz obsidian]

I lost my 480 uc how i get my uc back

[gloomy onyx]

@topaz obsidian your going to get yourself banned from here

[topaz obsidian]

W8

What

Banned

I want my uc back

[gloomy onyx]

Many people here have already told you theres nothing we can do. Customer support in game is all that u can do

[lime juniper]

They have been muted for an hour.

[rapid mason]

game is stuck at Updating download list on startup

what do i do to fix that?

[gloomy onyx]

Could try repair button

[rapid mason]

there are no options

i tried clearing cache

but it did'nt work

[gloomy onyx]

Hmmm

[rapid mason]

Nevermind, turns out my router had issues

[gloomy onyx]

@rapid mason :D

[valid tree]

@jovial wolf don't worry it will be reflected within 2-3 hours max. I got the same error but now I am able to use prime plus. Try logout and login

[gloomy onyx]

@rapid mason your router isnt made by apple Is it...? Haha jkjk

[valid tree]

The error was from Google Play Store.
Just wait they will confirm your payment in a bit.

[rapid mason]

@gloomy onyx lol no! It's a Huawei portable wifi. I just reboot it and it works fine now! :D

[valid tree]

@torpid cobalt wait they will confirm
Try to re-login. It will work. If not then in next 2-3 hours it will be resolved.

[vast wigeon]

Just for info, gotta a friend, who bought the prime, and get ban after. She got a mail from the support who is investigate this ban, the system think it's a fraud. So be patient , her deban is in a good way (i hope ). Have a good day !

[gloomy onyx]

@valid tree this is tencent. Itll be a year before it's fixed:D

Oh wait...your right. Theyll be makinn money, itll be fixed soon af

[cosmic gazelle]

I have 50mbps + speed always still I get high ping like 120+,I see 30 40 ms before I start the game but in game it's 100+ ping

[night cloak]

Whats app guys

[fallen chasm]

It happened in 3 matches (but not with my teammates)

[night cloak]

Is it allowed to use GFX Tool to improve graphics?

[tame ferry]

I encountered a bug / Glitch In game where the reddot became Weird as well as the holo ! I have screenshot of that.

[night cloak]

According to #481198147478224896 2.7,

Any use of unauthorized third-party software or methods to modify or manipulate the game or its functionality is a violation of the terms of service and will result in an account suspension, @night cloak.

Try go back to your home screen and close your game. (Do not click OK button as show on your screenshot) Reopen your game. Then, it will show Enter the match again in main lobby, @fallen chasm.

Sorry for my bad English.

[tender stratus]

So authorities lifted ban on pubg mobile in India (Gujarat) when you guys are lifting that 6hr thing

[cosmic gazelle]

What's my solution?

[tardy ocean]

Why is it that I’m in Europe and no speaks English I switch to na and no one speaks English @night cloak

[night cloak]

It's because of your matchmaking language, @tardy ocean?

[tardy ocean]

It’s in English and empty

[night cloak]

Did you set your primary or secondary language?

[tardy ocean]

Primary

[night cloak]

Wait, let me open my game first.

[tardy ocean]

Okay

[tame ferry]

@night cloak okay , thank you .

[tardy ocean]

@night cloak @night cloak

@night cloak so when I’m in a match I can’t find anyone that speaks English

I’m in Europe I have switched to na

[night cloak]

Even in NA server?

This, @tardy ocean.

[tardy ocean]

Yh

[night cloak]

Select your 2nd Language.

[tardy ocean]

Okay

@night cloak to anything

[night cloak]

How about,
1st Language : English
2ns Language : English

I'd never try that. :P

[tardy ocean]

It donst work says it must be different @night cloak

[molten crown]

You pick 2 languages you know or at least 2 languages you’re willing to deal with. The main issue is that people who don’t speak English will likely do play off it anyways for any number of reasons from , to lazy to change it and just trying to join camp

[night cloak]

What league you are in ,in the NA server, @tardy ocean?

[polar turtle]

Well a lot of Arabic guys picking “English” so choosing “english” will not help

[tardy ocean]

English @night cloak

[night cloak]

League I mean bronze gold silver?

[tardy ocean]

Gold

[night cloak]

Hmm then it shouldn't be like that. It might be matchmaking issue from server side.

[tardy ocean]

Okay

[molten crown]

I would suggest a region lock, but that takes away the playing with people from around the world angle

[night cloak]

English is the main Match Language .

[polar turtle]

Best is just don’t care and find your own “team” after some amount matches with randoms you will finally met some people speaking English.

[tardy ocean]

I have some friends but it’s time distance is the issue

@polar turtle

I will try to see if it works then

Okay

[tardy ocean]

I will be on in the next 15 minutes

[vast lion]

Has anyone else noticed abnormally high ping and lag recently? Last night, on NA server, my ping was 200-500% what it normally is and the game wasn't smooth to play at all. Huge issues with desync (like 1sec +), freezing, "loading" animation, frame drops, getting stuck on corners of walls, etc etc .
So frustrating and unenjoyable...

Anyone know what was in the in game update I had just now?

[proven bobcat]

Why the PUBGM game is now worse and less secure I mean a lot of players use cheats but don't do anything, because because he uses a royal pass plus and because the money is considered to be playing pure? and when I play it on the emulator and he uses a cheat what is not outrageous, the worse is that I give a description of this issue clearly still not acting fast already playing on emulators, using cheats, free games also just like a fool

[chilly lagoon]

@proven bobcat those who are using hacks is getting blocked. I think developers are working on new untcheat

non of the game is 100% secure, hackers are always going to find their way

but every new unticheat can reduce the amount of hackers increasing

[proven bobcat]

but funny story, he play in emulator and use cheat

[marble thicket]

What's this?

Earlier, It said, Unable to make purchase and took the money without the prime plus

[proven bobcat]

game mobile for mobile and we know that, developer know about system pubg is so very big and make emulator but hacker do something fool like he input cheat in emulator

maybe bug?

[marble thicket]

@lime juniper help me please

[pallid nymph]

Why am I not being responded to, in the in game customer support. An achievement skin was taken away from me. I sent them a message regarding it around 2-3 days ago. I just want to know about the maximum time it takes for them to get back to us? I've never had to wait this long...

[spring flame]

@marble thicket gotta wait for the payment to go through... you'll get it soon.

[flint garnet]

@pallid nymph usually up to a week

[marble thicket]

I paid it already?

[pallid nymph]

@flint garnet Alright... Thanks!

[marble thicket]

Google play Store Prime plus thing solved?

[spring flame]

needs to get confirmed by the pubg servers.. not yet... @marble thicket

have patience you'll get it soon

[marble thicket]

I didn't got mine Prime Plus 😓

I paid since 11 hours back and not received yet 😖

[bitter iris]

@marble thicket be patient

Read pinned messages

[marble thicket]

It's not fixed yet?

[spring flame]

As I saw earlier... one user suggested restarting your device.. im unsure if it works. @marble thicket the last thing to do is wait.... its gonna arrive soon

[chilly lagoon]

@marble thicket you have another acc with subscription?

[jagged ore]

"You another account have owned the subscription." The error prompt has a typo lolol

[marble thicket]

WTF guys restarting the Device works ❤️❤️❤️

[jagged ore]

👌

[marble thicket]

I got mine Prime plus

Yahooooooooo 😘😘😘😘

[jagged ore]

Buy the prime too

Buy both subscription

Earn 1050 uc

[supple wasp]

@molten crown how some of them are getting prime subscription at 4.99$ for 12months
while we are getting just for 1month

[molten crown]

I have no idea . Thats something for google to explain since they’re making the transaction and receipts

[supple wasp]

oh okays

[chilly lagoon]

@supple wasp no, they are paying $4.99 every month for 12 months

so people who are buying it this month, will be paying only $4.99 every month for the next 12 months

[jagged ore]

But in game it says only for the first month

[chilly lagoon]

and those who are buying it next month, will be paying $9.99 every month for 12 months

[supple wasp]

@chilly lagoon yaa but even that's not right coz here in India we are just getting ₹400(4.99$) for just one month and from next month its ₹850(9.99$)

[jagged ore]

Lool

Another bug lol

[chilly lagoon]

@jagged ore what they meant by first month is, people who are buying at the START (first month) of the prime will be only paying $4.99

[vast wigeon]

does someone got a ban right after buying a "prime" ?

[chilly lagoon]

@supple wasp send me a screenshot of how it looks like your prime

[supple wasp]

@jagged ore ya right in the game it was mentioned only for one month
not for next12months

[jagged ore]

But in the receipt of this one who bought it, it clearly says for 1 year @chilly lagoon

[supple wasp]

@chilly lagoon

[neat tangle]

Problem has fixed

[chilly lagoon]

@jagged ore 1 year= every month they will be paying $4.99

[jagged ore]

Yes and it's supposed to be only for one month

[chilly lagoon]

@supple wasp oh your one is different

mm

[supple wasp]

@chilly lagoonexactly in the game it was supossed to be only for one month not one year

@chilly lagoon did you also get it for 4.99$ for 1 year

[quasi wasp]

It clearly states he's paying 4.99 for the whole year, not monthly. Though I wonder how he ordered it before it even came out?

[chilly lagoon]

@supple wasp nope, i did not get prime

i'm not gonna get it

[supple wasp]

ok

[pale gulch]

what solution

[night cloak]

Restart your device ?

😶

[spring flame]

@marble thicket tysm for confirming the solution worked... 👀

[meager meteor]

Guys none of the maps on my device aren't loaded fully

Any solution

[formal locust]

Our clan leader has left the game and we have no way to contact him. We want to transfer leadership as we have 50 members and are all old friends. Is there anyway we can do this without the leader ? Thank you. Please tag me

[grizzled lark]

@formal locust, There is no way rather than a leader doing it.

[meager meteor]

No @night cloak it is while I play there is no ground but my app shows that it is

[night cloak]

Is there any direct method to buy UC with paypal ?

"direct"

[meager meteor]

And where is ground it shows me it isnt

Just like this

[storm flume]

Hello, @meager meteor!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[meager meteor]

I reported it nothing happened

I just can't play with this bug

[pale gulch]

@night cloak 👀 not work and delete cash and data and reinstall the game and still same error

[meager meteor]

I did really but again the same bug

[patent nymph]

Any admin here ?

We have problem with some words

[spring flame]

Post your problem @patent nymph.. admins will take a look at it.

[patent nymph]

Why we can not write the word of الله in voice chat appear in the form of points .....

[west bridge]

i have 2 of the same backpacks

but i cant dismantle it

they are the samen

both from royale pass crate

who?

[spring void]

@night cloak which guy

[mortal patrol]

Why wasn't Prime sent to the purchasers?

they bought it

many people are worried

[vital sluice]

Checked pinned message, @mortal patrol.

[mortal patrol]

Will it be sent after the fix?

[vital sluice]

Few got it when they logged out and logged back in, @mortal patrol. Everyone will get it if thier money has been deducted. If not they can contact customer with their payment details.

[mortal patrol]

So i must contact payment services, not in game service true? @vital sluice

[leaden bear]

hey guys, the game is unplayable for me on euro server since ~ 5 days. my ping was usually ~ 30-50ms during 8pm-11pm, now its 500-900ms, no chance for me to play the game. there are no changes (hardware, ISP etc) on my end point

[vital sluice]

In-game customer service with your payment details, @mortal patrol.

[mortal patrol]

ahh okey

[spring flame]

@mortal patrol restart the device

[vital sluice]

You can try switching to a different connection, @leaden bear. A different data or WiFi connection. You can also try repairing the game which will help you.

[mortal patrol]

Hm will be try

[marble thicket]

@mortal patrol restart your phone

[spring barn]

Can any 1 plz tell me why i haven't got any compensation for uc glitch when most of players got almost a week ago..??

[spring flame]

try it.. seen some people reporting it actually works

[spring barn]

@night cloak

[spring flame]

don't spam ping @spring barn one of the helpers will reply

[leaden bear]

@vital sluice will reinstall the game
You mean by "different connection" a different server? all my friends / family are playing on EURO-Server, i would DIE lonely and forever alone if i play on another server

[spring barn]

Ok sorry for that @spring flame

I deleted dat

[vital sluice]

Different "connection" @leaden bear. Your internet service provider.

[spring barn]

Is there any body who will clear my doubt ??

[spring flame]

@spring barn be patient

[night cloak]

@spring barn Did u even get banned for the glitch

[spring barn]

Hmm

[night cloak]

For few hours

[spring barn]

No

[night cloak]

Then why do u want compensation

U probably bought less than 8100 uc and weren't caught

[spring barn]

@night cloak i thought that every one was getting that thats y i asked

[night cloak]

Or are lying

Oh

K

[vast lion]

Have you ever used a dongle for your phone that allowed you to plug into Ethernet? I'm wondering if that might help the gameplay issues I've been having. I don't think it's my wifi/internet though... I'm looking at a dongle that has HDMI, rj45 (1000mps), and charging.

[spring flame]

not really recommended @vast lion

[vast lion]

@spring flame really? Why not?? I'm trying to isolate whatever is causing the massive ping fluctuations and disconnection issues I've been having...

[spring flame]

@vast lion well I wouldn't restrain you from using it... adding more load to the phone isn't really good for the components... its gonna make your gameplay hard. Using WiFi is the best option (in my opinion).

[gloomy olive]

@vast lion I've used a Lenovo hub with my S8. The ethernet works fine (no faster than WiFi though) but the lead is short and the hub is heavy. I bought a USB C female/male extension but I believe they're not technically supported in the USB C specifications.

[vast lion]

@spring flame thanks for your feedback. Can you describe what you mean by "adding more load to the phone"?

[night cloak]

Okay so,

[spring flame]

the wires are gonna be quite a mess i suppose?

[night cloak]

My gyroscope lags by a second or so.

[gloomy olive]

You'll have pass-through charging for one thing which might decrease the battery life.

[vast lion]

@gloomy olive thanks for the feedback. I was also looking to run an extension cable so the adapter wasn't just hanging.
As far as connection speed goes, I'm not really looking for faster, my wifi is already 300Mb/s. I'm looking for, possibly, more stable as I can see the icon in game switch between wifi and data frequently.

[night cloak]

I tested it with some apps, and it doesn't lag at all.

It only lags with pubg.

[neat turret]

@vast lion what phone do you have? I run ethernet on my ipad

[vast lion]

@spring flame there wouldn't be any more wires going to the phone than I usually have already (head phones and one USB type c)...?

[neat turret]

Also, there is a way you can identify the issue without buying products that may not help.

Just need to know the phone, and server you play on.

[vast lion]

@neat turret right now I have a Galaxy s8. Looking to upgrade to the s10+ soon though

[spring flame]

HockeyCup would be able to help you better.

[vast lion]

@neat turret I have a Galaxy S8 and play on NA. I have a 300Mb/s internet/wifi connection and can pull 250-297Mp/s to the NA server location.

If there is a way to test without spending $60 on stuff, I'd love to try it!

[neat turret]

Right on. You’ll want to download the Traceroute app, and run it.
The IP address you’ll want to run depends on the server you play on.
NA is 54.241.0.10.
Once you run that, DM the screenshot, and I can help interpret the results

[vast lion]

Ok. I'm not at home now, but where I'm at has the same ISP (just a slower speed plan). The trace route should be the same though.

[neat turret]

It could be your wifi connection, depending on noise, dBm, and other stuff, but I can look at a couple shots. No big deal!

If it's not your wifi, ethernet won't help

[vast lion]

That's why I wanted to try it on a hardwired connection...

To eliminate the WiFi possibility

[neat turret]

Maybe wait on running the trace then. if the ping to your router is more than 10ms max, then the problem is local.

[vast lion]

@neat turret is this the right ap?

[neat turret]

Yep!

[vast lion]

I'm like 10 feet from the wap...

I'm at my work, not home. The ISP is the same at both locations, so traceroute should be identical...?

@neat turret I'm missing something? As soon as I tap trace, it has a toast message that says "trace complete"... I don't see anything else to click...

Ok, I found the menu... Bottom right corner...

[neat turret]

Okay, good, sorry, I was checking my app!

[vast lion]

I haven't found any results or anything though...?

This is my speed test I ran a little while ago...

[neat turret]

Maybe it's not compatible. Let's try the Network Analyzer app by Jiri

Jiri Techet

[night cloak]

Is that on the actual app?

Or on the internet?

[vast lion]

Ok. The trace app runs, tells me the trace is complete, but that's it... No results are shown?

[neat turret]

It populates right on that screen, so it might not be compatible for your phone.

I assume. It ran on my phone, but I'm running Nougat

So on Network Analyzer, you'll want to go to the 3 lines, tools, then Route

[vast lion]

@neat turret yeah, I see the screen shots. Since the app hasn't been updated in over 5 years, I think it's not working correctly on newer Android os.

[wanton drum]

Hi, I subscribed to the Premium plus today, but didn't get the 300uc or the coupons? will it take time to activate or am I missing something? ios

[willow dune]

@wanton drum pinned message plz

[supple wasp]

@wanton drum you need to collect by tapping on that

[night cloak]

Pinned message is your solution.

[vast lion]

@neat turret installing that network analyzer ap now

[near gull]

hey i am trying to post my youtube channel, which channel should i post it in?

[neat turret]

Perfect. Sorry about the trouble @vast lion

[night cloak]

Refer to #481198147478224896 7.2, @near gull.

[near gull]

ok

[vast lion]

@neat turret it's running now. 8 hops, 45.8ms

[near gull]

i could not find anything to help/fix my problem

[vast lion]

@neat turret the current wifi I'm on is only about 20% the speed of what I have at home though.

[near gull]

nvm

found it

[night cloak]

Why is there so few vss guns in classic maps!

[neat turret]

Does PUBG run better at this location?
Is there a packet loss mentioned?

@vast lion

[empty gulch]

What was the minor update today?

[neat turret]

¯_(ツ)_/¯

[empty gulch]

😆

[night cloak]

Because only Iraq players play PUBG in NA and EU, or at least most of them are Iraq's @tardy ocean

[vast lion]

@empty gulch hopefully some bug fixes. Most likely, new things in the game to spend your money on...

[night cloak]

Is there any direct method to buy UC with paypal ?
"direct"

[pure fractal]

@night cloak have you tried midasbuy?

[night cloak]

Nop

You mean through the emulator ? @pure fractal

[pure fractal]

Many players recommend it, but I haven't tried it yet

[night cloak]

Nope, Nothing in my country

[pure fractal]

Actually I haven't bought any uc

[night cloak]

Even my country isn't listed with

[pure fractal]

Still waiting for that PayPal thing to come around

[night cloak]

And none of them has paypal as paying method

[narrow mason]

Hackers

Too many cheaters in this game

[pure fractal]

@narrow mason use in-game customer support, and provide as many proof as possible

[storm flume]

Hello, @narrow mason!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[night cloak]

Oh can you report cheaters manually now ?

[narrow mason]

reporting so many people but they still paying

[night cloak]

With videos as proofs photos etc ?

Ye that's what makes the company works properly

Because they pay

[narrow mason]

i have proofs

video

this cheating programs is just insane

[pure fractal]

Yea, submit it as per the instructions given in the message above

[neat turret]

If you're playing in the US and having slightly higher ping, ~20-40ms, it's because of a Tornado causing outages in the midwest. Nothing we can do about it because the speed of light is a constant

[unborn parrot]

I have not seen such a developer’s respect for the players yet! When people who for some reason or even played on the emulsion just flew off to the ban for 10 years, what else would I think? In the CPP, there are only one downs that only ctrl + c and ctrl + v can do! How in such a huge company where the daily turnover is about 10 million people can work such indifferent people who own a banit emulator? I wrote to the post office and in the game in which languages ​​only, they answer me only with a monologue memorized! It seems that the developers have a plan, if they invested more than 20k, then you need to give a ban so that he would create an account again and start downloading a new account. I'm in complete disappointment! Why they can not make a normal and responsive support, which could respond and fulfill all the problems of the user. I pretty much kicked about this

[proper dirge]

Dang

[pure fractal]

Automated replies oof, it succs

[wanton drum]

what should I do? not getting any reply in the ingame support

[pure fractal]

What do you wanna do? Cancel subscription?

[wanton drum]

No, doesn't this page change to, collect this stuff after subscription?

[pure fractal]

Welp, I haven't subscribed to prime or prime plus yet, but you can ask about it from people who really have subscribed @wanton drum

A friendly suggestion, cancelling subscription after a month is good for your pocket @wanton drum

[craggy scarab]

What with this clothing texture?

[pure fractal]

@craggy scarab it's made like that; there are a few glitches with this outfit which will patched in the comics update, stay tuned :D

[craggy scarab]

Not only snickers, and hoody with pants

Fixed soon u say?)

[pure fractal]

Fingers crossed, even I'm hoping it to be fixed

Tbh, in my opinion I didn't like it that much

I'm using season 2 and season 3 outfits currently

😂

[craggy scarab]

@pure fractalI liked the pants from this outfit, and the hood is not bad

[pure fractal]

@craggy scarab it feels "baggy", doesn't it?

[craggy scarab]

@pure fractal yup it is

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[serene lantern]

@unborn parrot this support channel can't help you in any way.

[pure fractal]

Agreed

[acoustic yacht]

@wanton drum yes it should change to the rewards screen

[tardy ocean]

@serene lantern it depends on what really

@wanton drum ingame reply can take up to a weak or days

[pliant crag]

@grizzled lark

@night cloak

Hello Sir We are Create room by My Whole Internet network then Some Players Are get High pings What Happen how can i Fix this Issue

@molten crown

[night cloak]

Probably your internet connection, @pliant crag.

[pliant crag]

@night cloak Sir internet Connection is Working Popperly What can i so I change and set in Google dns nothing Change then What i do

Give me Solution

Sir

@night cloak

[night cloak]

Download speedtest by Ookla and conduct a speed test, then show me the results.

[pliant crag]

@night cloak We have 50 mbps internet

[night cloak]

Bandwidth and latency are two different things.

[pliant crag]

what i check and what i say and what i do in okla

[upper ocean]

Whats up with the gifting system?

[pliant crag]

@night cloak suggestion give me

For Solution

[night cloak]

Download speedtest by Ookla.

What do you mean, @upper ocean?

[pliant crag]

@night cloak on pc

[upper ocean]

You used to be able to gift outfits

[night cloak]

That is fine as well, @pliant crag.

Pretty sure it's disabled right now, @upper ocean.

[upper ocean]

Will it soon come back?

[night cloak]

Hopefully.

[upper ocean]

Ight thanks man

[night cloak]

Are you sure everyone is playing the same speeds and fits the sever room. One lagger could mess the game for everyone depending on the number of players

[pliant crag]

@night cloak we are create room then show ping 140 ya 200 something and players who is playing with us thats players are say 500+ ping there what should i do

[little forum]

@night cloak on midasbuy there is no Paytm option how can I buy UC
Only showing option of redeem code

@night cloakwhere to buy those redeem code?

[night cloak]

You can't buy UC right now

[little forum]

@night cloakwhy

[night cloak]

The issues from last week

They have to make sure there's no more transaction exploits

[pliant crag]

@night cloak why thats a problem like we are crate a room itsnot wokr better suggest me vpn network or dns ip

[little forum]

@night cloakany idea when it will be fixed

[night cloak]

No idea. Both parties have to talk it over and come to a conclusion

[little forum]

@night cloakok thanks

[pliant crag]

@night cloak we are getting ping 2 and get jitter 3.89ms brop and 3% packet loos what why very are crate room and then issues come

solve for me please

@night cloak ?

@molten crown

@round briar

[supple wasp]

broo stop tagging every mods @pliant crag

[night cloak]

Is we everyone or just you?

[pliant crag]

i need soltuion why u guys make support team

[night cloak]

Are you playing in the same room

[pliant crag]

colse this support team

close

u not help them

@night cloak yes

[final trout]

Developer are you sleeping can you fk ing fix the bugs please mthfkr

[supple wasp]

@pliant crag It is not their fault or have direct link with devs
They can only provide you effective solutions and seth has already explained you

[pliant crag]

@supple wasp not u role as support team then Shutup ok Boy

[night cloak]

A middle eastern server would be good please

[supple wasp]

@pliant crag It is for your own good stop tagging every mod

[pliant crag]

i understand but no one support the issues

then why u guys make support server

[night cloak]

Since I'm not there to over see everything , my guess could be a bandwidth hog. If you really have 200 people playing on 50mbps

It's going to hog down

[pliant crag]

@night cloak i share my bandwidth u see then say me thats issue

but not bandwidht issue me

40 mbs speed 2ping and 3.98 jitter ms

why

u have any vpn or dns

[night cloak]

Everyone is going to face different ranges if you are all in the same room playing just off 50mbps. What you get is not the same as what person 114 will get

[pliant crag]

for fix this

[night cloak]

A DNS or VPN isn't going to make things much better

[pliant crag]

@night cloak 114 at least best brother but 500 + and other players and plying with his own internet network

we are live streamer

and use 50 mbps

sorry girl

[night cloak]

Live streaming is goin to really mess with speeds

You have too much goin on that your internet can handle for everyone

[pliant crag]

@night cloak but in india its enough

@night cloak we are only spectating create room and then some player are come and play our Created room Custom

[night cloak]

Internet doesn't care where you are. With what you're trying to do you don't have the connections to mantian it.

[pliant crag]

but all players are have own network

[night cloak]

It's just the way it works

[pliant crag]

but we are live stream and out team have 114 ping we have no issue but some players are come and play our custom room thats issue

[night cloak]

Like said previously.

[pliant crag]

thats player have issue

they guys get 500+ ping

thats my internet issue or what

@night cloak we have no normal game issue ok we have issue Custom room

[night cloak]

You're not making complete sense anymore,. You say you have 200 people in 1 room playing on 50mbps connection while you also live stream. That's going to hog speeds down for people and spike ping.

That's just the matter of things , you all play interference with each other and whatever else is going on within that area

[pliant crag]

ok

@night cloak but not all playing in my network ok

they have own network intenet

[night cloak]

?

Nothing they said makes sense

[pliant crag]

ok

[trail swift]

Hello any one tell me how to know results of all after room match end

[night cloak]

Even I'm trying to understand the true facts

[supple wasp]

@maiden cypress bro machete is bot ask logan

[spring flame]

@trail swift personal results or overall?

[maiden cypress]

@fast ledge have 2 Gmail accounts on my phone and Google play. Only one is registered for PUBG . However when I'm trying to pay for subscription it is directing me to payment details through 2nd one which is not even linked on pubg. Should I proceed or is it detecting wrong account. I want to be sure I pay and get for the right pubg account. I don't want to pay and then realise that it wasn't for the account which is linked. Help?

[trail swift]

@spring flame i create room

[spring flame]

dont mass ping @maiden cypress one of the helper's will reply whenever they see this message

[trail swift]

And i want to know the results of all people

[night cloak]

@maiden cypress don’t spam it ,

[spring flame]

you need to be in spectate mode in order to view them i suppose @trail swift

[supple wasp]

@trail swift you were playing in room or spectating?

[molten crown]

Make sure the google account tied your play store is the same

[trail swift]

@supple waspi m playing

[maiden cypress]

@spring flame sorry about that I wasn't sure which one is helping on this channel

[trail swift]

@spring flameroom and advance room creation what is that

[maiden cypress]

I'll wait

[supple wasp]

@trail swift Then its not possible as in carrer result its mentioned room matches are not shown

You need to be in spectate mode

[spring flame]

advance room gives you more customization options @trail swift

[trail swift]

@spring flameis it availabe in 300 poi5s of clan

[night cloak]

@maiden cypress think you got an answer above

[spring flame]

nope you have to buy it using UC... clan shop room cards are normies ones @trail swift

[trail swift]

@spring flameok but if i spectate then i can see end result of all players ?

[spring flame]

yep @trail swift

[trail swift]

@spring flamethank you @spring flame for help

[maiden cypress]

@night cloak no I didn't get the answer. I'm still waiting for the resolution

[spring flame]

watch out for the message by Rainbow

[ripe elm]

Pubg gona mad !

[spring flame]

Reporting a problem? @ripe elm

[maiden cypress]

I have checked that the right Acct is on Google play

[night cloak]

@maiden cypress you got an answer above about making sure your google accounts are paired. You’re likely signed into the play store with your other or it at least has the payment funds on it’s

[maiden cypress]

@molten crown right aact is on Google play

[night cloak]

You can have both on play store but need to make sure the right one is in main use , you could also change them in payment

[ripe elm]

Yes.. My friend didnt need tax to purchase prime plus bt mine need.. Why ?

[maiden cypress]

@night cloak the problem is even the right one is on Google play and the pubg during payment it is directing to the second one

[night cloak]

Switch them

[maiden cypress]

@night cloaktried switching. It didn't work

[night cloak]

How did you switch them and what would happen

[maiden cypress]

I switched them in playstore

[night cloak]

Could also just sign out of the other.

Was goin to say switch them in transaction again

[maiden cypress]

And when going for payment in pubg mobile it is showing secondary account

[night cloak]

Rather than play store

[maiden cypress]

Currently trying reinstall of pubg

Waiting for download

[night cloak]

Switching account is easier

[spring flame]

@ripe elm your friend and you share the same country?

[maiden cypress]

Once I select payment there is no option to switch the Google acct

[ripe elm]

Yes.. Same country

[night cloak]

Probably have the funds there

[spring flame]

@ripe elm im unsure why that's happening with you.. im pretty sure you're friend is not telling you the truth

[ripe elm]

First I help my friend to buy prime plus.. & i bought from his id.. Then i tried from my phone..

[midnight saddle]

Are you guys crazy??? You just banned my ac for no reason...and my all efforts to reach that level are gone...Just for you.. dude seriously for no reason you banned me for 10 years????

[maiden cypress]

@night cloak @molten crown issue resolved on reinstall with the pubg linked acct to be active on playstore when the game is being downloaded. If anyone else faces similar issue you can suggest this.

[atomic coral]

@midnight saddle ppl here can't ban your account

[molten crown]

Cool cool.

[midnight saddle]

Where i can get help?

[atomic coral]

ingame

[molten crown]

We don’t ban or unban accounts. We also have no way to prove claims.

[spring flame]

@midnight saddle Appeal the ban by contacting ingame support or on the ban info screen

[midnight saddle]

I claimed file..but they didn't respond

[atomic coral]

that is all you can do

[spring flame]

gonna take time... maybe hours if you're lucky or maybe weeks

[maiden cypress]

@molten crown @night cloak thanks for the suggestions and help

[midnight saddle]

I mean what happened to pubgm..they banned me for no reason...i had to start all over again with new ac..

[molten crown]

They generally don’t respond either at all or right away . All you have is the option to file a claim and wait for something to happen. Could be a few days depends on the claim and what they choose to do with it

[midnight saddle]

Pubgm is broked bro... they dont even know whom to ban and whom to not... hackers are live streaming not getting banned... and genuine players are being banned!!

[molten crown]

Here we have no way have proving those who were wrongfully banned and those who are just saying so but meanwhile had a vpn, 3rd party app, or was doing some real hacks

[midnight saddle]

I only had pubg installed on tencent emulator..nothing else

People are gonna get rid off this game soon is pubg continues doing so!

[lofty junco]

Can someone help me?

so i got banned and i contacted the support but they didn't answer me until now

i filled a complaint from 3weeks...

they gonna answer me after the 10years?

[molten crown]

We can’t help with bans.

[lofty junco]

umm @molten crown i just want to know if they gonna answer me or no ... so i can decide if i am going to delete it or no.

[molten crown]

No telling. That’s a different department. From all I’ve gathered. Sometimes they respond, sometimes they just lift it, other don’t get unbanned it at least never told me they did .

[lofty junco]

so they won't unban me tho..

[mental dove]

Any information about moon map

[molten crown]

They could. Depends on what they verdict based on claim

Not much at the moment

[mental dove]

Okay

[bitter iris]

I changed my profile picture in my twitter but it hasn’t updated in pubg after I’ve logged out and back in again about 2 times

[meager yoke]

All these people still giving Tencent's money? They will have no reason to fix anything until the community stands up and stops giving them money. Demand bug fixes with your cash flow only thing big company understands. Why keep paying for a broken game?

[bitter iris]

@meager yoke please move to #pubg-mobile for further discussion, this is for issues in game only.

[meager yoke]

@bitter iris all the bugs in this chat are the issue

😂

[bitter iris]

@meager yoke you were discussing something, you weren’t stating an issue, now please move to #chat

[meager yoke]

how about the issue of all these unfixed bugs and no reason to fix them cause people still paying for a broke game. that sounds like an issue to me.

[bitter iris]

You can report the bugs in #555492558428700682

People make their own choice with their money, you can’t change that, end of discussion.

[meager yoke]

you can be blocked for being annoying good bye

[torn fox]

@vital sluice please help me with my prime plus membership

[wanton drum]

@torn fox I too didn't get my prime plus membership activated, and you are wasting you time trying to get support here. I talked to apple support, which didn't respond with an automated message. Got my cash refunded

[torn fox]

@wanton drum bro please guide me what should i do to get back my payment.

I had made the payment through my sim carrier

[wanton drum]

iOS or android?

[torn fox]

Android

[buoyant berry]

When the prime plus discount ends?

??

[wanton drum]

and if its through your sim carrier, just contact their customer care, explain how the subscription is not activated even after payment, they will be more than happy to provide you with a refund.

@torn fox alternatively you can also try to contact google support and get your refund to your payment mode

[buoyant berry]

Do u guys know when it ends?

[torn fox]

@wanton drum ok bro thank u soo much for the help

@buoyant berry sorry bro i dont knw buddy

[wanton drum]

Nope @buoyant berry and don't buy for now.. the payment goes through but the subscription is not activated in game.. its too buggy

[buoyant berry]

K thank u

[kindred ivy]

Please, help me :(

[young shore]

Seems that UC purchases aren’t working. Stuck on loading

[cosmic gazelle]

I need some help since yesterday.. any official here?

[bitter iris]

@cosmic gazelle what’s the problem.

[vivid relic]

Please I need help

It keep saying purchase failed

@bitter iris can you help

[half wadi]

@vivid relic go to play store and get help
They will refund your money

I did it thrice

[gloomy olive]

This is along the lines of a feature request, but perhaps it could be worked as a bug report?
When I swipe up to move forwards (left side, ctrl scheme 1) I have to slide approximately 1/3 the screen depth to enter sprint, unless I have the 'autosprint' button set lower than this. In a claw grip this means that my fingers get very bunched up unless I put up with having to release and click back out of sprinting. I'd like a sensitivity control for this, possibly with x,y axis separate but failing that I think the current default is very insensitive.
This is on an Samsung Galaxy S8 which has a quite wide aspect ration (18:9) so I guess squarer devices might have it better?

[vivid relic]

@half wadi thanks

[random jetty]

How can I get back my money if I have the same problem?

[foggy marten]

I am facing dsync from last 2 days help

[open fog]

I bought prime plus subscription today , my google play balance got deducted but the subscription didn't activate

It's continuously display purchase failed
Please help

[random jetty]

Me too

@half wadi say that u have to go to Google play on help and make a refund

[open fog]

Also google play can't refund it

Please help

My ID : 567152945

[random jetty]

They start that to me too

That*

Hate this game now

[spring flame]

@open fog restart your device

[open fog]

Ok I will try

[spring flame]

Yep! lmk if that works for you

[restive forge]

Is the dismantle option bugged or broken? Sometimes it works and sometimes it acts like I don’t have anything to dismantle.

[open fog]

I tried still not activated please help

@spring flame restart didn't work

I also contacted customer service but no one replied. Please help.
ID : 567152945

[random jetty]

Where is customer service?

[neat turret]

Fix the queues. 15m in FPP Squads

Matchmaker is garbage

[night cloak]

So basically, i paid for the monthly subscription, it took my money but on game it doesn't show that i paid for it and it asks me to buy it again

[random jetty]

Yeah

Don't try to make a refund

[night cloak]

It's this a new way of scamming ppl or what 🤔

[random jetty]

They just gonna say that is not ontheir political lineaments

[lilac mist]

Hi. What is the policy towards players using VPN to connect to a server with lower latency? Is this a bannable offense?

[night cloak]

What am i supposted to do in this case

[random jetty]

@night cloak contact the programer

Google play don't do nothing

[open fog]

@Pixel pls help

[spring flame]

@open fog @night cloak all you can do is not initiate a refund and wait.

[neat turret]

VPNs raise ping...

[random jetty]

They just say is not on their political lineaments

[open fog]

@spring flame till when should we wait?

[night cloak]

Wait for what? Cuz i contacted the support on email and all i'm getting is some copy-paste replies from a bot

[random jetty]

Me too

[spring flame]

Unsure about that... but I've seen people get it within 24 hours

[random jetty]

God damnit

[spring flame]

This is a known issue

[random jetty]

Hate this game now

[lilac mist]

@neat turret I get 150-200 ping on the regular server. Connecting to the Indian server via VPN gives me 40-60 ping.

[random jetty]

@spring flamewhat do u mean?

[spring flame]

@random jetty This is a Google Play issue... see pinned messages

[night cloak]

Considering that they're taking the money straight away it doesn't really seem fair for the playerbase

[spring flame]

It's not their fault i suppose 👀 ... Try restarting the device again... as I've seen people getting it right after that

[open fog]

@spring flame We can wait but can you guarantee that our subscription will activate a within 48 hrs

[night cloak]

I even did rituals on the device and hasn't worked :GWlulurdMegaLul:

[lost umbra]

What is the thickest collum of quarry in shanhok?

[open fog]

@spring flame also after deduction of money the error shown was related to server

[spring flame]

@open fog I cannot guarantee that as I'm not a tencent employee. But yea you'll get it soon.

[lost umbra]

Beacose i've drop in what it seems like the thickest and don't complete the archivement

[spring flame]

Again its a Google Play issue and you are entitled to receive what you paid for

[lilac mist]

@spring flame Hi. What is the policy towards players using VPN to connect to a server with lower latency? Is this a bannable offense?

[night cloak]

Bot just told me that i earned a chicken dinner, what was that for? Some sort of warning?

Lul

[open fog]

@spring flame can you please get us direct link to contact a Tencent employe since the error shown at purchase was related to PUBG server.

[spring flame]

@night cloak That's the levelling system we have... read #481193721560432670

[night cloak]

Ok

[spring flame]

@open fog #481198147478224896 6.1(ill take time memorizing them)... they might take time to reply... PUBG is played by millions of users daily so they have alot of reports to go through.

[open fog]

@spring flame I understand but we don't have millions to spend on a game.
I hope you understand too

[night cloak]

I'll just wait 24 hours and see what happens

[random jetty]

@night cloak me too

[spring flame]

👀 Just wait for another 24 hours and if you don't receive it feel free to initiate the refund procedure

[night cloak]

But it kinda ruined my mood and don't wanna play 😂

Wanted to purchase even the 100€ pack

But this made me change my mind

[spring flame]

Try restarting the device? @night cloak

[night cloak]

Already done that

I have done everything possible

[spring flame]

Well the only option you're left with is wait.

[night cloak]

I'll just wait at this point

[spring flame]

[lilac mist]

@spring flame requesting your help

[night cloak]

I wasn't really in a rush, but i kinda wanted to buy the bp outfits, that's about it 😂

[spring flame]

@lilac mist I'll get back to you on that in a moment.

[night cloak]

Thanks for the help tho

[gloomy olive]

@lost umbra It's the column you can land on top of. Some people have completed it by landing on the top, some around the base and some just can't get it to register (I have a friend with this issue). Might be worth a bug report, particularly if you're prepared to gather evidence. I can't test if it's fixed in beta because it completed successfully for me.

[daring loom]

My account was stolen. I need help.

[spring flame]

What we heard from the team is that it is safe to use, @lilac mist . We don't recommend using it cause it can cause few other in-game issued like ping fluctuation and some have faced the "abnormalities detected" due it as well. It also depends on how the person used the VPN and for what purpose. So simple answer is just it's not really necessary for the game and we don't recommend using it.
Quoted from message by Logan sent on March 30

[lilac mist]

@spring flame thanks a lot. We have to use it occasionally when ping on the regular server reaches over 200. Using a VPN to connect to the Indian server brings it down to 40-60.

[spring flame]

yw💖

@daring loom Refer the #481198147478224896 6.1 and await for their response. They might take time to respond to your problem.

[neat turret]

Oh, just to get the game to put you to the proper server cluster

[daring loom]

@spring flame ok thank you

facebook account has stolen. then stole my pubg mobile account.

[night cloak]

Any1 here that can help me quick

[wispy matrix]

contact fb support

what help do you need?

[night cloak]

Ok can using gfx tool get u ban?

[wispy matrix]

yes

[night cloak]

@wispy matrix why

[wispy matrix]

it modifies game files which is against ToS of tencent

[night cloak]

It increases fps and quality thats all

[wispy matrix]

it is against the rules

[night cloak]

But ppl with better devices have a better chance of winning mat hes in pubg cos they devuce can run hugh fps and quality unlike like lower end devices which experience lag amd low fps

[wispy matrix]

read #481198147478224896 2.9 for more info

thats your problem if you have low end device

[daring loom]

@wispy matrix I wrote. They will not give me back facebook account.

[wispy matrix]

no other option left

[night cloak]

@daring loom if ur acc disabled there no way of getting back even if u ask them

[lilac mist]

@night cloak it's easier to spot enemies on lower graphics. So unless you have very low fps, don't worry about graphics.

[night cloak]

@lilac mist what graphic is low smooth or balanc?

@lilac mist should i have low quality and high fps?

[daring loom]

I invest money in the pubg game

I have a payout archive.

@night cloak Is there another way to get my pubg player back?

[night cloak]

@daring loom no it happened to me and i lost every so i had to restart plus fb will delete ur acc in a month or so if it been disabled

[storm rivet]

can report this bug every time there's a face that kills me

[cosmic gazelle]

No one is helping here so I think this support page shouldn't be hete

Here

[daring loom]

@night cloak diskort pubg mobile have contact?

[lilac mist]

@night cloak yes. Target is smooth and fps as high as possible. I play on Smooth plus Extreme.

[cosmic gazelle]

@bitter iris my internet speed is 60+ Mbps download with 12+ mbps of upload speed,before starting the game,it shows, 30 40 ping but when I'm in the game,my ping is always 130+

[random jetty]

@night cloak @open fog good news

Some players on a group of Facebook says that they have the same problem but they purchase it yesterday and today the support solve the problem so... I think wait is the best we can do now so I hope we can get what we want

[meager yoke]

😩

[lone kite]

Please support for iPad 11inch

[cursive ridge]

Fix your god damn lag I cant rank up coz whenever someone shoots me the game freezes and i die right after and its on lowest specs on a new phone

[night cloak]

@random jetty ok good

[wild moon]

How to cancel prime plus?

[orchid furnace]

I bought the prime plus but it didnt give it to me

@neon patio @molten crown

[molten crown]

It seems to be a problem with transactions between google and tencent

They’re the only ones who can work it out

[wild moon]

Nevermind found it in play store subscriptions

[orchid furnace]

How can I get it or my money back ?!?!?

@molten crown

[molten crown]

You’d have to talk to google and tencent about it.

[orchid furnace]

How do I does that ?

[night cloak]

@molten crown is this a first time happening with uc purchases like this prime plus?

I didn't had issues purchasing regular uc before

[molten crown]

Tencent has the in game report and google has their feedback email, one should be in the play store and another may be in the receipt

[night cloak]

I'm just asking if those issues happened before with other purchases

Other then just this prime thing

Cuz i've never had any issue before

[molten crown]

This seems to all be taking place after the exploit from last week. I know there’s been reports of payments getting declined but never anything like this

[night cloak]

With that bug

They deserved the ban

Omg

Why it keeps getting deleted 😂

There are banned words?

[molten crown]

Thought it was all resolved but there still seems to be some miss communications between the two parties. Unfortunately nothing much we can do about it here

[night cloak]

Yea i know you can't do much

[orchid furnace]

@molten crown I used the ingame support and the fix they said works didnt work!!!!!

[night cloak]

I'll wait 24 hours and see what happens, i don't really want to get my account banned for a 5€ refund even if i'll have all the right to refund it lol

[molten crown]

Several people have reported the same thing. I think it’s only happening in 1 region and on android specifically.

[night cloak]

Probably eu

[orchid furnace]

I'm in US

[night cloak]

Then nope

Lmao

[molten crown]

Then that leaves it to just a google/Tencent issue

[night cloak]

I feel like people would get banned even if they had the right to refund lmao

That's why i probably won't refund even if i don't get what i paid for

[molten crown]

No idea who’s at fault. People are getting their receipts so Google did something but rather they’re actually being recognized by Tencent servers is the question

[night cloak]

Oh, there is an in-game support? 😂

[molten crown]

Then they’re shifting the problem on google end.

[night cloak]

Never realized it lol

[molten crown]

Thought maybe google is accepting the payments but they aren’t pushing that information over and if they are they’re doing it on delay

[night cloak]

Either way

It's our fault

For buying

😂

[orchid furnace]

I'm calling cops

[night cloak]

😂 😂

Ohboi

[orchid furnace]

They hacker my bank

[night cloak]

That escalated quickly

[orchid furnace]

Just joke

[molten crown]

I haven’t bought anything on android in 2 years,unless you count a promo code I had then 4 months ago.

[night cloak]

Android sucks

[orchid furnace]

Android very good! @night cloak

[night cloak]

But i do suck aswell, so i keep using it

[orchid furnace]

[molten crown]

I don’t know what google is doing but someone there should know what’s going wrong

[orchid furnace]

What is googles number ?

[molten crown]

1-855-466-4438 is what they have listed https://play.google.com/intl/en_us/about/card-terms.html

Someone there should answer and hopefully explain or give a refund

[heady swan]

Oof

I'm on Android

yeets himself off a cliff

[night cloak]

@molten crown where do i even find the in-game support 😂

Been playing since s1 and i didn't knew there was one till now

[molten crown]

Its placed in settings at the bottom next to log out

[night cloak]

Oh ok

Thanks

[molten crown]

There’s also a tiny report button that appears at the end of every game in that review chart lobby

[night cloak]

Ye saw it

[radiant tree]

Hello, when you connect a subscription in the game money was withdrawn from the account, but the subscription in the game is not active , the check came to the e-mail. technical support in the game is not responding.

[main robin]

Hey I can't see my outfit when I start the game?

@molten crown

[orchid furnace]

@radiant tree I have same issue they still not fixing it!!!!

[molten crown]

The lobby or waiting room, do you have that option on in settings to have it shown

[orchid furnace]

@molten crown can you fix it plese

[molten crown]

I can’t fix that

[main robin]

I click on enable
But it's not work

That's Enable

[orchid furnace]

You works for tencent no?

[main robin]

Show Outfit is Enabled

But I can't see

[night cloak]

Lmao

I feel bad for the mods

[molten crown]

Could try repair button then if that doesn’t work use #555492558428700682 just make sure format it

[orchid furnace]

I tried repair buttons it not work @molten crown

[molten crown]

Yours is going to fall on google and tencent directly

They’re the only two who can do anything

[rose bay]

Can anyone help my

Me

Mi headphones does not work while playing pubg

[night cloak]

When will gun materials come back

[chilly crown]

Rip Money

[orchid furnace]

@molten crown @vital sluice

That's what shows up when I buy it and it goes through on google play but not pubg

[willow heron]

I have the same problem @orchid furnace

[night cloak]

@orchid furnace you got an answer to that already . Don't need to keep requesting another

[next raven]

admin how to cancel prime subscription ?

[night cloak]

By hitting cancel in your payment subscription

[next raven]

What is account management?

[night cloak]

Just what I mentioned

[vital sluice]

iOS or Android @next raven?

[next raven]

What is this ?

[night cloak]

It's the same result other people have mentioned earlier. Infact the last thing posted before you came

[next raven]

@vital sluiceandroid

[night cloak]

It's explained just a little above , with the transactions being faulted

[vital sluice]

It's in your playstore, @next raven. Open there and go to "Subscriptions" to cancel.

[next raven]

My google pay balance already gone .but I don't get subscription

[vital sluice]

Login to the game later and check.. as mentioned the systems seems to be busy. If you still don't get the subscription, contact the customer service in-game with you payment details.

[next raven]

I don't get uc when I will get uc ?

[ripe elm]

Help need

[night cloak]

It's a google issue

Customer support wont be able to help much, they'll get the same responsse that won't work

[ripe elm]

Anyone here !

[median relic]

One friend tried reinstalling the game and relogin the game to get his subscription but nothing happened and I guess it is between google and Tencent. Any suggestions?

[neat turret]

How to turn off cross server matching? Literally ruining the game.

[ripe elm]

@vital sluice

[night cloak]

@median relic it's a Google issue , there's a whole talk about. It above

You can't really . People are goin too join whatever. Sever they want

@ripe elm you have to say what you need help with "help need" is a easy way too be overlooked

[neat turret]

That's why servers need to be region locked bc Asians are ruining the game by exploiting desync

[median relic]

@night cloak Yea I saw the talk above, I guess we will wait,thank you.

[night cloak]

they tried to fix with lanuge picks but there's nothing stopping not English speakers from joining an English server

[ripe elm]

I helped my friend to subrcription in prime plus.. In his account he didn't need any kind of tax.. Bt whenever i try to subsripion from id i need tax total of 5.49 $ why i need tax ? Bt my friend didn't need tax..

[neat turret]

I don't care who's on my team... I care about some moron from Nepal using his 800 ping to give him a second to rush me out if nowhere. BS

[night cloak]

@ripe elm talk to Google or appple about that

Everyone can get banned

[ripe elm]

How to talk ?

[night cloak]

Contact their support staff. You can find their info online or even in the store

@neat turret they haven't implemented anything for it. Doubt they will make region locks , unless they make more severs for force lump places together.

[neat turret]

They have plenty of servers... AWS hosts all over the world. Just simpler to have 5 choices.

[arctic trench]

@vital sluice Will there be some new outfits available for purchase with BP? There r just 2. This subscription is a waste of money else. Other games give 5 times worth of purchases but u guys have just given 2 options only.

[open light]

I thought emulator players were matched against emulators only. So now the game is fooling us in that regard too?

[serene lantern]

How'd you know you're facing emulator players on mobile?

[finite dragon]

Pls help @everyone

Hello

Pls help having problem when I open pubg it's downloads every thing fast and then it closes not able to play

[serene lantern]

Wut

[finite dragon]

Ya

[serene lantern]

It downloads what when you open pubg? Please explain

[finite dragon]

See I open pubg then it downloads the obb swiftly even though I have put the obb in the right place then it exists

[serene lantern]

Just download the game from the play store. You won't have to worry about the obb

@finite dragon also where have you pasted the obb? It may be corrupted

[open light]

@serene lantern lol noone would believe if i said. But too bad its happened on hydra dynamo's live stream. Mobile players of hydra squad got matched against dynamo's emulator squad.

[finite dragon]

In com. tencent. Ig

[willow dune]

@open light plz use #chat #pubg-mobile for discussion

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[serene lantern]

Dm the link. @open light also a video of like that could easily be faked

[open light]

@willow dune god dammit. I think mobile players getting matched against emulator players was a support issue.

@serene lantern alright.

[willow dune]

@open light #481198147478224896 4.13 plz check it out!

[open light]

@willow dune did you even read what i said? It happened on a live stream. Thats why i complained.

Never mind, i am outta here for now.

[coral girder]

#555492558428700682

[cursive wolf]

When are we getting support for iPad pro 11 full screen issue???