#questions | PUBG MOBILE | Page 402

night cloak Apr 2, 2019, 11:33 AM

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Wanna play ._.

storm flumeBOT Apr 2, 2019, 11:33 AM

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This channel is not intended for looking for players. Please use the appropriate channels for this purpose. LFG (Looking-For-Group) channels are organized based on server region. Choose channel based on the server you are playing on:

You can add players by asking them for their in-game username, or by using the quick team feature.

night cloak Apr 2, 2019, 11:34 AM

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-.-

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Ok

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GWsetmyxPeepoWeird .

normal fulcrum Apr 2, 2019, 11:46 AM

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@night cloak I'm not getting verification mail from pubg. I've been trying to add mail since few days

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@night cloak where are you from?

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@night cloak Even 140 ms is too high. So I'm just curious

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@night cloak So play Asia to avoid high latency. I play on Asia and I get high ping only when my net is bad

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@night cloak You're from which country?

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@lime juniper Sorry to ping but I'm not getting verification mail. I've been trying to link email since few days

lime juniper Apr 2, 2019, 11:50 AM

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Verification e-mail for what?

normal fulcrum Apr 2, 2019, 11:51 AM

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@lime juniper Verification email to link my email to pubg mobile

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Just like I linked my mobile

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@night cloak That's a secret

lime juniper Apr 2, 2019, 11:52 AM

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The developers are doing their best to optimize the servers, @night cloak. The upcoming update should correct some of these issues.

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How long have you been waiting, @normal fulcrum?

normal fulcrum Apr 2, 2019, 11:53 AM

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@lime juniper Usually when I request a verification mail, I get a pop up that it will be valid for 10 mins. So I try 2 to 3 times everyday and wait for 20 to 30 mins staring at mail

lime juniper Apr 2, 2019, 11:53 AM

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Exactly, @night cloak. So just wait.

normal fulcrum Apr 2, 2019, 11:53 AM

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I've been doing these from last couple of days

mighty torrent Apr 2, 2019, 11:53 AM

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If you start the Prime plus subscribsion do you have to pay for it every month or can you just stop it after lets say a month..?

normal fulcrum Apr 2, 2019, 11:53 AM

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@mighty torrent Every month. But you can cancel subscription at any time you feel like

lime juniper Apr 2, 2019, 11:53 AM

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I did not even know it was possible to link an e-mail account to your game account, @normal fulcrum. Try contacting the customer service.

normal fulcrum Apr 2, 2019, 11:54 AM

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@lime juniper that's awful you know 😑😑

spring flame Apr 2, 2019, 11:55 AM

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How do you login to your account? @normal fulcrum

normal fulcrum Apr 2, 2019, 11:55 AM

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@lime juniper I tried contacting customer service in game on the 1st fail attempt and didn't got a reply. Now I've a survey and I want to take it after I link the email

spring flame Apr 2, 2019, 11:55 AM

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Google Play/FaceBook/Other

normal fulcrum Apr 2, 2019, 11:56 AM

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@spring flame Logging in and linking email are 2 different options

spring flame Apr 2, 2019, 11:56 AM

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Just try and answer the question instead of cross questioning... maybe i know what im asking...

normal fulcrum Apr 2, 2019, 11:57 AM

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@spring flame Google Play. Let's see what you know

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@night cloak So will it waste an year or 2 if I link my email?

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I'm already wasting hell of my life time playing this game

spring flame Apr 2, 2019, 11:57 AM

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Chances are your email is already linked to your pubg account via GooglePlay as it happened with me

normal fulcrum Apr 2, 2019, 11:58 AM

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@spring flame You don't know the answer. As I said. Logging in and linking mail are 2 different options

spring flame Apr 2, 2019, 11:58 AM

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That's what im sayin buddy... your email is already linked and ik what you're saying

normal fulcrum Apr 2, 2019, 11:58 AM

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If they already had mails, they wouldn't have added "Link" Tab in settings to link email

spring flame Apr 2, 2019, 11:59 AM

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ik ik

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happened with me too

normal fulcrum Apr 2, 2019, 11:59 AM

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@spring flame Sorry bro but you clearly dont know what I'm saying

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Let me get you guys a screanshot

spring flame Apr 2, 2019, 12:00 PM

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not bro... and ik you're referring to the two tabs that appear saying link email and phone number

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don't consider other people dumb 😉

normal fulcrum Apr 2, 2019, 12:04 PM

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@spring flame So if you already know than why are you saying pubg already have email. And I never called you dumb. I just said you misunderstood

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@night cloak If you don't require any further help and move to #chat

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📎 Capture_2019-04-02-17-32-39.png

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📎 Capture_2019-04-02-17-33-10.png

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@lime juniper there's the option to link. Is it possible you can ask any community guy for help?

lime juniper Apr 2, 2019, 12:05 PM

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Can you please provide a full screenshot?

normal fulcrum Apr 2, 2019, 12:06 PM

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@lime juniper It's getting cropped from left coz of navigation bar. It auto hides while gaming.

spring flame Apr 2, 2019, 12:07 PM

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nvm all im saying is that it's happened with me and it got rectified after contacting support... was told they'd picked it up when i linked my Google Play account.

lime juniper Apr 2, 2019, 12:08 PM

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I will check my account later today, @normal fulcrum.

normal fulcrum Apr 2, 2019, 12:08 PM

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@lime juniper Another help I would require

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Why am I getting this everytime I launch the game?

📎 Screenshot_2019-04-02-17-31-29.png

spring flame Apr 2, 2019, 12:10 PM

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@lime juniper (sowwy i ping you alot) ^

📎 Screenshot_20190402-130928_Gmail.jpg

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Check your spam folders, etc

lime juniper Apr 2, 2019, 12:11 PM

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I do not know, @normal fulcrum. Is it new after the update?

normal fulcrum Apr 2, 2019, 12:11 PM

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@spring flame I checked everywhere. Not getting to me

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@lime juniper Yup

lime juniper Apr 2, 2019, 12:11 PM

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Not a problem, @spring flame. Let me try later.

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Try to react in #555492558428700682, @normal fulcrum.

sly stream Apr 2, 2019, 12:12 PM

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Can someone help me with frame drop issue?

normal fulcrum Apr 2, 2019, 12:12 PM

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@lime juniper So someone already posted this in bug report. I'll check. Meanwhile, please check #discord

umbral breach Apr 2, 2019, 12:15 PM

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Any admin online?

night cloak Apr 2, 2019, 12:20 PM

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How may we be of assistance, @umbral breach?

simple scroll Apr 2, 2019, 12:23 PM

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I added 400₹ in Google pay for one month prime plus subscription but it is showing insufficient balance though I have 406₹

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Please help

merry sandal Apr 2, 2019, 12:23 PM

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Can you upload a screenshot?

simple scroll Apr 2, 2019, 12:23 PM

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Okay

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📎 Screenshot_20190402-175456.jpg

umbral breach Apr 2, 2019, 12:25 PM

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@night cloak i need assistance regarding that 8100 uc glitch

simple scroll Apr 2, 2019, 12:25 PM

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Bro please help @merry sandal

spring void Apr 2, 2019, 12:26 PM

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@simple scroll what is the price of membership you want to buy?

simple scroll Apr 2, 2019, 12:26 PM

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400₹

night cloak Apr 2, 2019, 12:26 PM

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Sure, @umbral breach.

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I want to unbind my facebook in my game account. How can i do? (My facebook acc deleted btw)

simple scroll Apr 2, 2019, 12:27 PM

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@night cloak help

spring void Apr 2, 2019, 12:27 PM

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I think that the price is $9.99 @simple scroll

night cloak Apr 2, 2019, 12:27 PM

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You can't do that unfortunately, @night cloak.

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Why? I want to bind new facebook , cant i do that?

umbral breach Apr 2, 2019, 12:28 PM

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@night cloak?

simple scroll Apr 2, 2019, 12:29 PM

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📎 Screenshot_20190402-175851.jpg

merry sandal Apr 2, 2019, 12:29 PM

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The original price is the balance you need in your account, @simple scroll. Try making it ₹850 before trying to get the Prime Plus Subscription.

zenith mason Apr 2, 2019, 12:29 PM

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Game graphics settings appears randomly sometimes? Why so?

📎 Screenshot_2019-04-02-17-57-56-272_com.tencent.ig.png

simple scroll Apr 2, 2019, 12:29 PM

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@merry sandal Bro it is showing 400₹ and I don't have more to add

tame ferry Apr 2, 2019, 12:29 PM

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@merry sandal but I did Purchased it with a balance of 450 Rs

simple scroll Apr 2, 2019, 12:30 PM

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@tame ferry bro how u paid

tame ferry Apr 2, 2019, 12:30 PM

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@simple scroll redeem code

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Same as you tryna Do

spring void Apr 2, 2019, 12:30 PM

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@zenith mason happens with me too

night cloak Apr 2, 2019, 12:30 PM

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Are you on Poco F1, @zenith mason?

merry sandal Apr 2, 2019, 12:30 PM

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That's weird. If nothing else works, you will have to contact Google.

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Are you certain it worked for you, @tame ferry?

tame ferry Apr 2, 2019, 12:31 PM

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@simple scroll I think You need To Remove all unwanted accounts and only login through the account you are going to pay with!

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Just try and let me know

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@merry sandal yes

zenith mason Apr 2, 2019, 12:31 PM

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@night cloak YES

merry sandal Apr 2, 2019, 12:32 PM

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That seems to be a bug, @zenith mason. Please use #555492558428700682 to report it in accordance to the pinned message there.

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It pops up after some matches, yes?

zenith mason Apr 2, 2019, 12:32 PM

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@merry sandal YES

merry sandal Apr 2, 2019, 12:32 PM

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I have encountered it, too. Thought it was a one time thing.

night cloak Apr 2, 2019, 12:32 PM

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Same

spring void Apr 2, 2019, 12:33 PM

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Same

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Encountered about 5 times

night cloak Apr 2, 2019, 12:33 PM

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That bug is already reported in #555492558428700682 . Here, https://discordapp.com/channels/393088095840370689/555492558428700682/562312444396044291. Please react with "👍" so that devs will fix it in future.

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Also the clan tab shows a red dot even though nothing is there @merry sandal

spring void Apr 2, 2019, 12:33 PM

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@merry sandal how can i get advanced room cards?

night cloak Apr 2, 2019, 12:34 PM

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Shop for uc @spring void

tame ferry Apr 2, 2019, 12:34 PM

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Ya the clan tag one really weird bug I encountered several times today

placid dirge Apr 2, 2019, 12:34 PM

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Pubg

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This is so annoying

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The game keeps setting from notched layout to normal

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Every 2 matches the game resets to Normal setting instead of notch

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It didnt happen to me before

spring void Apr 2, 2019, 12:36 PM

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@placid dirge arcnyte posted a link please up there open it and react to the message he had linked

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It is a bug

zenith mason Apr 2, 2019, 12:42 PM

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Horrible lag in POCO F1 in Smooth+Extreme settings :/
Why this is happening in Flagship Chip phone.

storm flumeBOT Apr 2, 2019, 12:42 PM

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Please read this channel's pinned messages for further information, @zenith mason:

Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
iOS: Click the channel name and select Pinned Messages located at the bottom.
PC: Click the pin icon located in the top-right of the channel.

ripe cypress Apr 2, 2019, 12:44 PM

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You are customer support didn't response can I complaint issue Google ?

night cloak Apr 2, 2019, 12:45 PM

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You can report the google issue to their customer support.

ripe cypress Apr 2, 2019, 12:45 PM

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I purchased 600uc in-game but my 120 uc lost pubg support didn't response

zenith mason Apr 2, 2019, 12:47 PM

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@storm flume that ain't a perfect answer 😶
It's just showing the basic knowledge which I also know

storm flumeBOT Apr 2, 2019, 12:47 PM

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Please refer to FAQ 6.2 in #481198147478224896 for further information, @ripe cypress. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Apr 2, 2019, 12:47 PM

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It is server side issue then, @zenith mason.

ripe cypress Apr 2, 2019, 12:47 PM

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I have issue

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Pubg scamming indian players

night cloak Apr 2, 2019, 12:48 PM

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Please refer to the FAQ

thick topaz Apr 2, 2019, 12:49 PM

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@simple scroll delete other payment method and then u can buy it idk why is that but it works for me i have same problem before

lost raven Apr 2, 2019, 12:49 PM

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How to reduce ping in indo servers
I play in asian server and get ping about 60ms

placid dirge Apr 2, 2019, 12:50 PM

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Issue here

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Pubgm randomly takes time to load a match

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It never happened to me before

night cloak Apr 2, 2019, 12:51 PM

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60ms is considered normal, @lost raven.

lost raven Apr 2, 2019, 12:51 PM

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But in inso servers i get about 300ms @night cloak

night cloak Apr 2, 2019, 12:51 PM

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Just a minor issue, shouldn't affect your gameplay that much, @placid dirge.

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There is no "indo" server, @lost raven.

placid dirge Apr 2, 2019, 12:51 PM

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It affects my gameplay very much!

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It takes so long to the point the plane started taking off

thick topaz Apr 2, 2019, 12:52 PM

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@ripe cypress i lost 100uc without any purchase i contact in game they said its non refundable 🙄 #ripuc i guess

lost raven Apr 2, 2019, 12:52 PM

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But sometimes when the server is full of Indonesians then i get 300ms but in Indian servers i get about 60ms @night cloak

placid dirge Apr 2, 2019, 12:53 PM

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Losing my -30 rank just because i got killed by someone while afk

night cloak Apr 2, 2019, 12:53 PM

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Please submit a report in #555492558428700682 according to the format, @placid dirge.

lost raven Apr 2, 2019, 12:53 PM

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😂

night cloak Apr 2, 2019, 12:53 PM

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There are no "indo" and "indian" servers.

lost raven Apr 2, 2019, 12:53 PM

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😐

night cloak Apr 2, 2019, 12:53 PM

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Most likely just your internet being unstable.

lost raven Apr 2, 2019, 12:54 PM

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😑

spring flame Apr 2, 2019, 12:54 PM

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@zenith mason i could give you a more in depth guide but i dont really recommend you using it

lost raven Apr 2, 2019, 12:54 PM

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When the lobby is full of Indonesians then I get about 60ms but when i play on lobby full with indians then i get about 60ms @night cloak

spring flame Apr 2, 2019, 12:55 PM

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(I don't recommend doing this but it's gonna help)

If you have a Android, go to settings, then System, then Developer settings, and scroll down till you see Force 4x MSAA. Turning this on will increase performance in PUBG by forcing top performance and will result in a reduction most lag. But it’ll decrease battery life.
Go to Developer settings, scroll till you see Force GPU rendering or something like that. Turning it on would put the display processing from the CPU, to the GPU. Since the GPU can handle the work, this would give the CPU a little boost, and would result in better performance in gaming and loading speeds, without affecting display performance.
Keep your phone charging while you play. Giving your phone the power it needs improves performance. But just know that hot temperatures can damage the battery’s structure, but it won’t drastically decrease performance. In fact, I do this all the time on my 180 dollar phone. So far so gud.
If you phone overheats, either turn the brightness down to decrease heat or put a ice pack on the back of your phone

in Developer settings, scroll to background process limit, and turn it to no background processes. This is good during a game, but can be bad in normal use

Turn your brightness down to give your CPU more power and decrease heat

Close other apps

Go to settings and turn graphics to 720p

lost raven Apr 2, 2019, 12:56 PM

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@spring flame what's this?

ripe cypress Apr 2, 2019, 12:56 PM

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@thick topaz I contacte with Google and complaint pubg support group

spring flame Apr 2, 2019, 12:57 PM

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a bit more advanced guide to kill lag and increase performance of the game @lost raven

night cloak Apr 2, 2019, 12:57 PM

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It doesn't kill lag.

spring flame Apr 2, 2019, 12:57 PM

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kinda does @night cloak

night cloak Apr 2, 2019, 12:57 PM

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It only improves your frames.

thick topaz Apr 2, 2019, 12:58 PM

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@ripe cypress i hope they take some action and u get ur uc back :)

spring flame Apr 2, 2019, 12:58 PM

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lags are of different types... this one is the best you can try on client side

lost raven Apr 2, 2019, 12:59 PM

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Can you tell me a way to reduce ping in Indonesian lobbys @spring flame

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😅

night cloak Apr 2, 2019, 12:59 PM

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Please discuss that in #chat, thank you.

lost raven Apr 2, 2019, 12:59 PM

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😑

desert nacelle Apr 2, 2019, 1:16 PM

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How do we know which teams are qualified for the next phase of the Open Club?

gray arch Apr 2, 2019, 1:16 PM

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hey

slate vortex Apr 2, 2019, 1:17 PM

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Can someone tell me whether they have a problem on iOS Game Sound using BT Wireless Headsets??

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I can hear game sound only if i mute the mic

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I heard something to do with bi directional mic & uni directional mic! Not sure wat was it!

chilly lagoon Apr 2, 2019, 1:23 PM

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@slate vortex try with this setting

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📎 Screenshot_20190402-142812_PUBG_MOBILE.jpg

gray arch Apr 2, 2019, 1:24 PM

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is pubgm Europe Server is different than Fortnite PC or Mobile Server ?

chilly lagoon Apr 2, 2019, 1:24 PM

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fortnite pc, what u mean?

gray arch Apr 2, 2019, 1:25 PM

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, Battle royal like PUBG PC , i get 130 pings in Fortnite and PUBG PC Europe server , but i get 200 pings in pubgm server

chilly lagoon Apr 2, 2019, 1:26 PM

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pubg pc is completely different than mobile

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i mean the server and everything

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its got more powerful server than Mobile

ripe cypress Apr 2, 2019, 1:27 PM

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I just contacted with Google and they take action for pubg

worn forum Apr 2, 2019, 1:28 PM

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Where will the pmco finals be held?

chilly lagoon Apr 2, 2019, 1:28 PM

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@gray arch but if you are playing from emulator it most likely to have lag, cuz its a mobile version and emulator is another software being used to play pubg. It was made for phone

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so from phone its perfect connection

gray arch Apr 2, 2019, 1:29 PM

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i play on both with same network

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on office i play on Mobile

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at home i play on emulator

chilly lagoon Apr 2, 2019, 1:30 PM

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@gray arch on which one you getting more pings

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phone or emulator ?

gray arch Apr 2, 2019, 1:30 PM

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both same 200 +

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luckily 190 but mostly 200 +

chilly lagoon Apr 2, 2019, 1:31 PM

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then i guess many people are online in all the servers.

gray arch Apr 2, 2019, 1:31 PM

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never talk about asia server , because it is always have 270 +

chilly lagoon Apr 2, 2019, 1:31 PM

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i only lag on sunday

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im never able to play sunday until evening time

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cuz sunday most people are online. The server needs to be expanded more

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when the server gets overloaded you will be getting high pings

inner arrow Apr 2, 2019, 1:34 PM

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Hello anyone there for help

sand folio Apr 2, 2019, 1:34 PM

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Still im getting email from pubg which it has no responce to my email

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I thibk pubg is sending me wrong email

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It has nothing to do with my acc getting hacked

uncut iron Apr 2, 2019, 1:37 PM

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Guys, my im always getting thrown back to lobby , even with a good Internet (20ms). Im using Phoenix OS btw

inner arrow Apr 2, 2019, 1:37 PM

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Dont use that

uncut iron Apr 2, 2019, 1:37 PM

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Why tho?

inner arrow Apr 2, 2019, 1:37 PM

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Its not good ... For your acc

uncut iron Apr 2, 2019, 1:38 PM

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Using TGB is Lags like hell

inner arrow Apr 2, 2019, 1:38 PM

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Yeah i knoe

uncut iron Apr 2, 2019, 1:38 PM

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Nah, my account is fine, never getting ban using them tho

inner arrow Apr 2, 2019, 1:39 PM

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Ok then but i tried to install it ... But it have problem so i gave up on it

narrow spruce Apr 2, 2019, 1:39 PM

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Will the subcription system be available in VNG version ?

inner arrow Apr 2, 2019, 1:40 PM

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How i can post video clips on server?

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@night cloak

storm flumeBOT Apr 2, 2019, 1:41 PM

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Please refer to FAQ 7.6 in #481198147478224896 for further information, @inner arrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

astral topaz Apr 2, 2019, 2:02 PM

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Why aren't name cards giftable?

swift owl Apr 2, 2019, 2:19 PM

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📎 Screenshot_2019-04-02-19-44-47-341_com.tencent.ig.png

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Can any 1 explain me why is thi happening to me?

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I was playing with my clan member who is pushing his rank in duo and suddenly this happened?

spring flame Apr 2, 2019, 2:28 PM

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This a bug. Happens rarely but if it does... do not tap on the ok button as you will be returned to the main lobby. In order to fix this, immediately close the game (not exit the match) and restart the game. You will definitely get the "Enter Match Again" option and on pressing Yes, you can continue again!!
@swift owl

shut kite Apr 2, 2019, 2:29 PM

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🤔🤣

winter tundra Apr 2, 2019, 2:40 PM

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please help me

night cloak Apr 2, 2019, 2:40 PM

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Please contact customer service for that.

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@night cloak were ?

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Give me the service

storm flumeBOT Apr 2, 2019, 2:41 PM

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You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

winter tundra Apr 2, 2019, 2:41 PM

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📎 Screenshot_2019-04-02-14-14-06-022_com.tencent.ig.png 📎 Screenshot_2019-04-02-14-14-00-142_com.tencent.ig.png 📎 Screenshot_2019-04-02-14-13-51-385_com.tencent.ig.png

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Done

placid dirge Apr 2, 2019, 2:49 PM

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Hello pubg

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📎 Screenshot_20190402_224712.jpg 📎 Screenshot_20190402_224356.jpg

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I lost 50 points

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It doesnt let me in

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This game is bugged

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Wow

spring flame Apr 2, 2019, 2:52 PM

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Mobile data? @placid dirge

placid dirge Apr 2, 2019, 2:52 PM

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Yes

spring flame Apr 2, 2019, 2:53 PM

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Try using wifi for the best game experience

placid dirge Apr 2, 2019, 2:53 PM

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It doesnt happened like that before

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Before 11.5 update

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Wow iam so rich ATM that i can subscribe to a WiFi

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Thats why i used mobile data smh

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That didnt happen before the 11.5 patch

night cloak Apr 2, 2019, 3:03 PM

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Is zombie mode a limited mode?

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Limited time mode?

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Hello can someone pls help

lime juniper Apr 2, 2019, 3:04 PM

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Limited.

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We are sorry to read that you experienced this issue, @placid dirge. There is very little that can be done about the ranking points that you lost. For a better game experience, you should do as Noobᶦᵈᵒᵗ ᵈᵉᵛ mentioned and play on a Wi-Fi connection. Alternatively, try to play on a different game server.

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There is no such option available to me, @normal fulcrum and @spring flame. Maybe it is limited to certain regions. I live in Europe.

📎 unknown.png

spring flame Apr 2, 2019, 3:10 PM

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Even i live in Europe... that option is available to me somehow.

lime juniper Apr 2, 2019, 3:10 PM

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I cannot link a phone number either. And I do not think I was ever asked to enter an age.

desert nacelle Apr 2, 2019, 3:11 PM

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When are we gonna be able to know which teams are qualified?

lime juniper Apr 2, 2019, 3:11 PM

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That will be announced later.

spring flame Apr 2, 2019, 3:11 PM

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Neither can I link my phone number... i could only link my email. :(

desert nacelle Apr 2, 2019, 3:11 PM

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hopefully we aint gonna wait for a week💀

hushed zephyr Apr 2, 2019, 3:13 PM

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Notched problem in my phome

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phone*

lime juniper Apr 2, 2019, 3:14 PM

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What is the issue?

spring barn Apr 2, 2019, 3:31 PM

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📎 Screenshot_2019-04-02-21-01-30-263_com.android.vending.png

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How to change the google id for payment

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??

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I have money in other id

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Plz tell me

lime juniper Apr 2, 2019, 3:32 PM

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You should just remove one of the Google accounts in the meantime. It saves you time.

spring barn Apr 2, 2019, 3:32 PM

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@night cloak

night cloak Apr 2, 2019, 3:33 PM

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@spring barn Remove google accounts till the required one shiws

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Shows

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Which phone ? @spring barn

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Already answered above.

spring barn Apr 2, 2019, 3:33 PM

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@night cloak mi note 4

night cloak Apr 2, 2019, 3:33 PM

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@spring barn Go to settings > sync and remove google accounts except the one in which u have money

spring barn Apr 2, 2019, 3:33 PM

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@night cloak. Ok ty

jade turret Apr 2, 2019, 3:37 PM

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my game is stuck on downloading resources suddenly on the home screen but i was playing this morning wtf

lime juniper Apr 2, 2019, 3:37 PM

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Did you delete the OBB file?

jade turret Apr 2, 2019, 3:43 PM

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No I didn't @lime juniper

lime juniper Apr 2, 2019, 3:44 PM

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What happens when you restart the game?

mighty rock Apr 2, 2019, 3:57 PM

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Someone tell me if I cancel monthly subscription from Google play, will I lose the prime plus subscription even if the month is not passed?

spring void Apr 2, 2019, 3:58 PM

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@jade turret you may have used a storage cleaner which deleted your obb file

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@mighty rock no purchased membership would stay

mighty rock Apr 2, 2019, 3:58 PM

#

You sure

spring void Apr 2, 2019, 3:58 PM

#

You will have it till month ends

#

@mighty rock pretty sure

mighty rock Apr 2, 2019, 3:59 PM

#

So its for only those items which are trial, those goes away if you cancel it from Google play I think

#

But why they did monthly one when you can renew it manually

spring flame Apr 2, 2019, 4:00 PM

#

@spring void afaik no storage cleaner would mess with obb files..

ripe mauve Apr 2, 2019, 4:01 PM

#

@neon patio @lime juniper Hi my frinds please help me .,,,, ineed help because my account has bands

storm flumeBOT Apr 2, 2019, 4:03 PM

#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @ripe mauve. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

neat turret Apr 2, 2019, 4:08 PM

#

@leaden yacht is sending me server invites.

spring flame Apr 2, 2019, 4:13 PM

#

@neat turret report with evidence in #discord

ripe mauve Apr 2, 2019, 4:17 PM

#

@vital sluice hi please help

storm flumeBOT Apr 2, 2019, 4:18 PM

#

Please read this channel's pinned messages for further information, @ripe mauve:

Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
iOS: Click the channel name and select Pinned Messages located at the bottom.
PC: Click the pin icon located in the top-right of the channel.

ripe mauve Apr 2, 2019, 4:18 PM

#

IOS

willow dune Apr 2, 2019, 4:18 PM

#

12th pinned message

warped wedge Apr 2, 2019, 4:23 PM

#

@grizzled lark Submitted beta survey bt, didn't got any reward. Like, crate coupon

grizzled lark Apr 2, 2019, 4:23 PM

#

@warped wedge You will receive it after the beta is over.

warped wedge Apr 2, 2019, 4:24 PM

#

@grizzled lark okay. Thank you for your help pubgmt

tardy ocean Apr 2, 2019, 4:25 PM

#

@lime juniper

📎 image0.png

#

@night cloak

#

Before it said wait 8 seconds now says this

wooden mesa Apr 2, 2019, 4:31 PM

#

I need help

#

When the match starts in vikendi map it will stuck at plane and continues background sound and my network is good but stucked...2times

neat turret Apr 2, 2019, 4:34 PM

#

That sounds like a device issue. Have you restarted your phone or repaired the app?

wooden mesa Apr 2, 2019, 4:37 PM

#

@neat turret restarted..before playing

neat turret Apr 2, 2019, 4:39 PM

#

Repair the app by logging out and tapping repair. I'd do the top option

#

If it's still hanging, you can delete the map files, that'd be my next recommendation

#

@wooden mesa

tame ferry Apr 2, 2019, 4:41 PM

#

The screen Keeps Loading For A long Time ...This is happening Several times now ! Any solutions on this ?

📎 Screenshot_2019-04-02-12-52-16-018_com.tencent.ig.png

neat turret Apr 2, 2019, 4:42 PM

#

What device are you playing on?

wooden mesa Apr 2, 2019, 4:43 PM

#

@neat turret I'll try👌 🤔

#

@tame ferry clear cache of app

tame ferry Apr 2, 2019, 4:44 PM

#

@wooden mesa Tried that before

wooden mesa Apr 2, 2019, 4:44 PM

#

@tame ferry force stop?

#

@tame ferry or restart device

ebon geyser Apr 2, 2019, 4:49 PM

#

Hi some players legit got banned 10 years and they don't even cheat or use other app

#

Someone can explain if this is a bug

#

Happen after the person killed whole squad and they reported him and instant ban

spring void Apr 2, 2019, 4:52 PM

#

@ebon geyser report to customer service discord admins dont have access to the game

ebon geyser Apr 2, 2019, 4:54 PM

#

@spring void we don't need to have an account to report to customer ?

spring void Apr 2, 2019, 4:55 PM

#

Make a new one its the only option

#

@ebon geyser

gritty ledge Apr 2, 2019, 4:58 PM

#

I tried to buy UC Subscription the transaction failed but the money has been deducted from my account who should I contact

spring void Apr 2, 2019, 4:58 PM

#

@gritty ledge in game support

gritty ledge Apr 2, 2019, 4:59 PM

#

And where's that?

rich pond Apr 2, 2019, 5:00 PM

#

Nothing will happen

#

I tried a lot but no response

gritty ledge Apr 2, 2019, 5:01 PM

#

Where did you email them?

night cloak Apr 2, 2019, 5:02 PM

#

I can not enter the game, pls halp @lime juniper

spring flame Apr 2, 2019, 5:03 PM

#

elaborate your issue @night cloak

night cloak Apr 2, 2019, 5:05 PM

#

📎 S90402-20034479.jpg

#

endless download

#

@spring flame

#

Probably your internet connection, @night cloak.

spring flame Apr 2, 2019, 5:06 PM

#

or obb missing @night cloak

night cloak Apr 2, 2019, 5:06 PM

#

No

#

My brother has the same problem, although he lives in another city.

#

I have a great Internet, and I have already reinstalled the game, it did not help

spring flame Apr 2, 2019, 5:09 PM

#

try this...

Open File Explorer
Enter path Android/obb/com.tencent.ig
If there is a file named main.xxxxx.com.tencent.ig.obb stop reading this
If that file is missing reinstall the game

#

oh you reinstalled... do you have any VPN or proxy enabled? @night cloak

night cloak Apr 2, 2019, 5:10 PM

#

No

#

😢

lime juniper Apr 2, 2019, 5:15 PM

#

If the OBB file was missing, the game would have been unable to load to the login screen.

Did you have these issues yesterday, @night cloak?

night cloak Apr 2, 2019, 5:16 PM

#

Нет

#

No*

#

@lime juniper

lime juniper Apr 2, 2019, 5:16 PM

#

You could try again at a later time.

full meteor Apr 2, 2019, 5:17 PM

#

Any newa about the top 32 of PMCO?

lime juniper Apr 2, 2019, 5:17 PM

#

No. Information will be announced as soon as it is available.

spring flame Apr 2, 2019, 5:20 PM

#

@night cloak Scrolling through r/PUBGMobile i found alot of people having the same issue.

The only explanation to this that I saw there was bad internet connection or server overload. Well there's almost no chance servers would be overloaded. I would suggest try changing networks.

supple wasp Apr 2, 2019, 5:24 PM

#

@lime juniper Can you tell me why my bug report was removed ?

lime juniper Apr 2, 2019, 5:24 PM

#

Because it has been reported earlier.

astral topaz Apr 2, 2019, 5:24 PM

#

When is the game crashing as soon as you enter the plane in vikendi getting fixed

supple wasp Apr 2, 2019, 5:25 PM

#

@lime juniper I checked before but its not there

astral topaz Apr 2, 2019, 5:25 PM

#

?

#

Or are they just going to dish out more skins.

lime juniper Apr 2, 2019, 5:25 PM

#

@supple wasp:

https://discordapp.com/channels/393088095840370689/555492558428700682/561108322099396619

#

It gets corrected when it gets corrected, @astral topaz.

astral topaz Apr 2, 2019, 5:26 PM

#

Ahh so never

lime juniper Apr 2, 2019, 5:26 PM

#

Speculations can go to #pubg-mobile.

tranquil hazel Apr 2, 2019, 5:26 PM

#

@lime juniper I need help

storm flumeBOT Apr 2, 2019, 5:27 PM

#

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

supple wasp Apr 2, 2019, 5:27 PM

#

@lime juniper bro he just mentioned "Enemies ahead" not working
but it is working and the real issue is "I got supplies" and it has to be brought up

lime juniper Apr 2, 2019, 5:28 PM

#

It covers the same, @supple wasp. The developers are aware as well.

supple wasp Apr 2, 2019, 5:28 PM

#

😑 fine

lime juniper Apr 2, 2019, 5:28 PM

#

The main point being that those commands do not work as intended after the update.

spring void Apr 2, 2019, 5:28 PM

#

So enemies ahead not working bug is already known to devs? @lime juniper

lime juniper Apr 2, 2019, 5:29 PM

#

Yes, @spring void.

spring void Apr 2, 2019, 5:29 PM

#

Ok thanks

tranquil hazel Apr 2, 2019, 5:29 PM

#

@lime juniper my Twitter account got hacked nd thank got I got my Twitter account back changed the password Nd removed all devices third party apps... But still someone is accessing my pubg ...

#

Wat should I do now ?

lime juniper Apr 2, 2019, 5:30 PM

#

You cannot unlink social media accounts.

storm flumeBOT Apr 2, 2019, 5:30 PM

#

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

tranquil hazel Apr 2, 2019, 5:30 PM

#

I don't want to unlink social media , I want to revoke the access from other devices that I don't use it

lime juniper Apr 2, 2019, 5:31 PM

#

That is not possible. However, you may always contact the customer service.

mighty torrent Apr 2, 2019, 5:31 PM

#

@lime juniper can i cancel my prime plus after the first month?

lime juniper Apr 2, 2019, 5:31 PM

#

You can cancel it at any time after the purchase. You will keep it out the month.

mighty torrent Apr 2, 2019, 5:32 PM

#

So you can only pay for it whenever u want to it isnt like a 12 month bundle?

supple wasp Apr 2, 2019, 5:32 PM

#

@tranquil hazel If it is linked with fb then revoking of other device is possible

vast wigeon Apr 2, 2019, 5:33 PM

#

is there a Admin or modo free please ? who can pass a message to Mr_Fu ? thank you

keen hornet Apr 2, 2019, 5:34 PM

#

Any idea my game never lag.. but why lag in blue zone on car

tranquil hazel Apr 2, 2019, 5:34 PM

#

@lime juniper but @night cloak said they will revoke his access to my pubg Account

keen hornet Apr 2, 2019, 5:35 PM

#

Errr 403 pls answer

tranquil hazel Apr 2, 2019, 5:35 PM

#

@supple wasp it's linked with Twitter bro ... I have removed the access in Twitter but it's still opening from that hacker Device

#

I think he is using IOS

wispy matrix Apr 2, 2019, 5:36 PM

#

you cant unlink social account

supple wasp Apr 2, 2019, 5:37 PM

#

@tranquil hazel oh its a serious issue contact by mail to them soon

tranquil hazel Apr 2, 2019, 5:37 PM

#

I contacted them all im getting is this mail

#

📎 Screenshot_2019-04-02-23-07-49-63.png

lime juniper Apr 2, 2019, 5:47 PM

#

Correct, @mighty torrent.

#

What is it, @vast wigeon?

charred nexus Apr 2, 2019, 5:47 PM

#

So i have the scope button enabled and it doesnt show it

📎 image0.png

#

In game

vast wigeon Apr 2, 2019, 5:48 PM

#

hello Error, can i send you a pm ?

#

or call you ?

quartz karma Apr 2, 2019, 5:48 PM

#

hello

lime juniper Apr 2, 2019, 5:48 PM

#

I sent you a friend request, @vast wigeon. Please send a message and I will get back to you later.

vast wigeon Apr 2, 2019, 5:48 PM

#

got it

#

ty

sturdy wave Apr 2, 2019, 5:48 PM

#

I just paid for the prime plus subscription. The payment went through but my subscription isn't active.

#

I tried the in-game support chat and uploaded the required screenshots but got no response

#

Is there any other way to contact Tencent?

tranquil hazel Apr 2, 2019, 5:51 PM

#

I have a suggestion ... Please add the option to see linked devices Nd remove option from unwanted devices

#

For *

steady bear Apr 2, 2019, 6:22 PM

#

I wonder why everything in the Vietnam version is more expensive?

#

And you should have a warning that you can not go back to the global 😡

#

Now I'm stuck there.

night cloak Apr 2, 2019, 6:29 PM

#

Does gfx tool result in bans pls reply

next shoal Apr 2, 2019, 6:34 PM

#

@night cloak yes it does.

night cloak Apr 2, 2019, 6:34 PM

#

@next shoal but how wud the mods come to know

next shoal Apr 2, 2019, 6:35 PM

#

@night cloak Through people in here complaining, and as staff here, we do have some communication with tencent on these matters.

night cloak Apr 2, 2019, 6:36 PM

#

Oh no pls dont report me

#

I swear ill delete it this instant

#

@next shoal pls

#

The system will auto detect if you use it and you'll probably get caught afterwards.

#

So you can't really do much about it now.

next shoal Apr 2, 2019, 6:37 PM

#

@night cloak m8, I don’t care. You’re welcome to keep it. But as soon as the anti cheat bot detects it, your account will be banned.

night cloak Apr 2, 2019, 6:37 PM

#

It takes weeks or months you eventually get caught.

#

Ill delete it right now im sorry bro

#

It's not up to him its up to pubg detection system lol

#

You'll most likely be banned

#

I deleted the tool am i good now?

#

Nope.

#

Oh no

next shoal Apr 2, 2019, 6:38 PM

#

Maybe. We don’t know if the Anticheat still bans after gfx tools have been deleted. But I wouldn’t be surprised.

night cloak Apr 2, 2019, 6:40 PM

#

@next shoal shud i uninstall pubg and reinstall??

next shoal Apr 2, 2019, 6:42 PM

#

You’ve done all you can do. If you are banned, there isn’t anything we can do. Enjoy playing on that account, and if it gets banned, just make a new one.

night cloak Apr 2, 2019, 6:46 PM

#

But my skins! :-(

#

I have 2 seasons royale passes and pubg prime subscription

neat turret Apr 2, 2019, 6:49 PM

#

@night cloak reinstall the game.

#

If you get banned you can get a refund.

night cloak Apr 2, 2019, 6:49 PM

#

Kk

gleaming abyss Apr 2, 2019, 7:13 PM

#

@night cloak incase you are banned you can claim refund from playstore
Incase you didnt get banned yet you should repair your client

#

@sturdy wavei dont know anything about the supscription but i can assure you that ingame support will respond
It usually takes anywhere between 24hours to 2 weeks to respond depending upon the issue

lime juniper Apr 2, 2019, 7:15 PM

#

The developers are continuously working on improving and optimizing the game in order to make sure you have a stable and enjoyable gaming experience, @keen hornet. They are aware of these issues and are working on them.

Do not send them an e-mail, @tranquil hazel. Contact the customer service via the game settings.

Reset your HUD configuration, @charred nexus.

abstract grotto Apr 2, 2019, 7:20 PM

#

is it possible to get my account i had linked to google play on my ios

#

i didnt have the account linked to anything else

full linden Apr 2, 2019, 7:21 PM

#

@gleaming abyss how to claim refund?

lime juniper Apr 2, 2019, 7:22 PM

#

No, @abstract grotto. Are you able to use your Android device to link the game account to an additional social media account?

full linden Apr 2, 2019, 7:22 PM

#

I had legit purchases made before the 8100 UC glitch, how can I get the refunds?

abstract grotto Apr 2, 2019, 7:22 PM

#

no im not able to my android broke

next shoal Apr 2, 2019, 7:22 PM

#

@abstract grotto do you have a windows laptop?

lime juniper Apr 2, 2019, 7:22 PM

#

You will not receive any refunds for that, @full linden.

next shoal Apr 2, 2019, 7:22 PM

#

Or windows computer?

abstract grotto Apr 2, 2019, 7:22 PM

#

no i dont sadly

#

why

next shoal Apr 2, 2019, 7:23 PM

#

Do you have any friends that have the game?

abstract grotto Apr 2, 2019, 7:23 PM

#

yes

full linden Apr 2, 2019, 7:23 PM

#

@lime juniper but someone above replied you can claim

next shoal Apr 2, 2019, 7:23 PM

#

@abstract grotto Friends that you can meet irl?

lime juniper Apr 2, 2019, 7:23 PM

#

Not for the payment exploit, @full linden.

full linden Apr 2, 2019, 7:24 PM

#

My friend had not used the glitch but he lost, what about him?

abstract grotto Apr 2, 2019, 7:24 PM

#

yes

lime juniper Apr 2, 2019, 7:24 PM

#

Lost what?

full linden Apr 2, 2019, 7:24 PM

#

UC and royal pass

lime juniper Apr 2, 2019, 7:24 PM

#

Then your friend lies to you.

full linden Apr 2, 2019, 7:25 PM

#

Naah, he has no skins other than the royal pass skins

next shoal Apr 2, 2019, 7:25 PM

#

@abstract grotto then what I recommend to you is that you use their phone to log into your account temporarily, and link it to something else besides Google. Then once you’ve done that, your friend can log back into their phone, and you can use the new account you linked to access your account on an iOS device.

lime juniper Apr 2, 2019, 7:25 PM

#

You received an e-mail from Google Play. Refer to that.

abstract grotto Apr 2, 2019, 7:25 PM

#

hm alright thats a good idea

#

thank you ❤

next shoal Apr 2, 2019, 7:26 PM

#

No problem, bud. Good luck to you.

lime juniper Apr 2, 2019, 7:28 PM

#

https://support.google.com/googleplay/answer/7100415?hl=en

📎 unknown.png

Contact Google Play support - Google Play Help

Sign in to find help
You'll get better help suggestions if you sign in to your Google Account. If you can't sign in, get sign in help here.

full linden Apr 2, 2019, 7:28 PM

#

The mail says that Google has told the developers to deduct only the value of the cancelled orders, so should I expect a refund soon or have a talk with Google?

lime juniper Apr 2, 2019, 7:28 PM

#

Contact Google Play for any additional questions.

full linden Apr 2, 2019, 7:29 PM

#

I fear that Google might take an action against the developers for not following their orders correctly

#

Or else it was very easy for me to complain to google but I love this game

lime juniper Apr 2, 2019, 7:29 PM

#

That should not be your concern, should it? Now, if you do not have any other questions, please use #pubg-mobile.

full linden Apr 2, 2019, 7:30 PM

#

Ok, I contact Google, thanks Error 403

copper parcel Apr 2, 2019, 7:32 PM

#

Just yesterday was playing without any lagg or fps drop now the game is unplayable 🤷‍♂️

#

Nice

#

Y all just kicking us to wait CODM right?

next shoal Apr 2, 2019, 7:34 PM

#

@copper parcel the servers sometimes have issues. Servers have issues. It’s just the nature of servers. Not only that, CODM is being made by tencent as well, so it’ll have very similar servers. :p

copper parcel Apr 2, 2019, 7:38 PM

#

At least not like this bruh was playing full fps yesterday , slept woke up cant even play keep freezing. And its just happening and no one did thing all what they care is money and skins that alll

#

Im playing from saison 2

#

Wasnt bad at all now its like pls dont lagg today cuz they cant fix thiere own servers

#

Lmao 🤦‍♂️

pale falcon Apr 2, 2019, 7:43 PM

#

📎 image0.png

spring dock Apr 2, 2019, 7:46 PM

#

Explain to me how the game is to the point where there's huge frame drops on IPAD. A device that has some of the best performance for pubg

#

I'm on a 2017 iPad pro 10.5 and i just got like a stutter of frames u usually see when people render in except it was going constantly

pale falcon Apr 2, 2019, 7:48 PM

#

sorry

#

just noticed i posted this in the wrong channel

#

but moderate him

#

he keeps spamming

copper parcel Apr 2, 2019, 7:49 PM

#

Lol same @spring dock

#

We have same issue 😂😂

#

And they happy about it 🤷‍♂️

sturdy wave Apr 2, 2019, 7:58 PM

#

@lime juniper I just paid for the prime plus subscription. The payment went through but my subscription isn't active.
I tried the in-game support chat and uploaded the required screenshots but got no response
Is there any other way to contact Tencent?

lime juniper Apr 2, 2019, 7:58 PM

#

You will need to wait for a response.

zinc wyvern Apr 2, 2019, 7:59 PM

#

📎 Screenshot_2019-04-02-17-12-25-118_com.tencent.ig.png

#

Ok

next shoal Apr 2, 2019, 7:59 PM

#

@zinc wyvern it is a known bug. Please just report it, and continue to deal with it till it is fixed.

zinc wyvern Apr 2, 2019, 8:00 PM

#

Ok

night cloak Apr 2, 2019, 8:18 PM

#

@lime juniper I purchased Royal pass season 6 by my own earned money.. why the hell my Royal pass got cancelled.. yes I used the 8100 UC Trick but I didn't used a single UC anywhere.. then why the hell my Royal pass and my previous UC were taken away... Isn't that unfair..

storm flumeBOT Apr 2, 2019, 8:18 PM

#

Please read this channel's pinned messages for further information, @night cloak:

Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
iOS: Click the channel name and select Pinned Messages located at the bottom.
PC: Click the pin icon located in the top-right of the channel.

lime juniper Apr 2, 2019, 8:26 PM

#

The messages have been removed and the user has been issued a verbal warning, @pale falcon. Thank you for the report. Please inform us should it repeat.

#

The developers are doing their best to optimize the game further, @spring dock and @copper parcel.

#

Seems to be some special characters.

fallen anvil Apr 2, 2019, 8:28 PM

#

Cool one

night cloak Apr 2, 2019, 8:29 PM

#

Sent you a Dm @fallen anvil

granite portal Apr 2, 2019, 8:30 PM

#

📎 Screenshot_20190402-233113.png

#

Just because I killed 12 people?

#

How am I banned

#

Please help me

fallen anvil Apr 2, 2019, 8:30 PM

#

@night cloak nvm it was that ez thanks

night cloak Apr 2, 2019, 8:31 PM

#

Np

spring flame Apr 2, 2019, 8:32 PM

#

@granite portal I adviced you in #chat to contact in game support... and appeal the ban.

molten crown Apr 2, 2019, 8:51 PM

#

I do have an older post that goes over it

#

Sort

#

https://www.reddit.com/r/PUBGMobile/comments/8xni2h/pubg_mobile_port_forwarding_ios/?utm_source=share&utm_medium=ios_app

r/PUBGMobile - Pubg Mobile Port Forwarding iOS

7 votes and 21 comments so far on Reddit

night cloak Apr 2, 2019, 8:56 PM

#

Interesting

night cloak Apr 2, 2019, 9:23 PM

#

📎 Screenshot_20190402-225939.png

#

Why I can't buy room cards?

cosmic gazelle Apr 2, 2019, 9:26 PM

#

My net is good I use this as my wifi hotspot but I get 120+ ping always like WTH is this

📎 Screenshot_20190403-025538.png

solemn magnet Apr 2, 2019, 9:34 PM

#

Are crates ganna be fixed soon

#

??

full meteor Apr 2, 2019, 9:34 PM

#

@night cloak the face is the problem bro

solemn magnet Apr 2, 2019, 9:34 PM

#

Or are you still milking the cows for cash ?

karmic harbor Apr 2, 2019, 9:51 PM

#

Anyone facing the glitch/bug where you can't heal yourself? I keep trying to heal and it cancels out after a few seconds.

#

Very frustrating because I need to heal during situations and it screws everything up

vague gulch Apr 2, 2019, 9:52 PM

#

Help me pliz

📎 Screenshot_20190403-022114.jpg

#

My android 8 my Rom 4

#

a p n e a help me pliz

karmic harbor Apr 2, 2019, 9:54 PM

#

What is your phone?

solemn magnet Apr 2, 2019, 9:55 PM

#

Anyone facing the glitch where you put 500£ into crates and get nothing?

rancid anvil Apr 2, 2019, 9:55 PM

#

can someone tell around when will the update be pushed...thanks :)

solemn magnet Apr 2, 2019, 9:56 PM

#

It will be pushed when they add penguins to the game with emotes

rancid anvil Apr 2, 2019, 9:56 PM

#

lmao...pubg is not gonna be fortnite brother

vast slate Apr 2, 2019, 9:56 PM

#

So... the previous clothes I was wearing... have now disappeared from my inventory. Not visually, but when I tried to wear them "No Outfits Remaining" kept popping up and it says on the item I have 0/1, as if I were wearing it. As you can see in these screenshots, Im not currently wearing the Sunglasses, Chimpanzee Mask or the Elite Soldier outfit from S6 pass. Someone give me a heads up, please.

📎 Screenshot_20190402-041702.png 📎 Screenshot_20190402-042513.png 📎 Screenshot_20190402-041625.png

rancid anvil Apr 2, 2019, 9:56 PM

#

lets just hope

solemn magnet Apr 2, 2019, 9:56 PM

#

This game is a joke they can’t even fix doors

karmic harbor Apr 2, 2019, 9:57 PM

#

@vast slate This happens when you have the outfit ontop of another outfit so check your other portable closet

vague gulch Apr 2, 2019, 9:57 PM

#

My phone name is sm j 8 our not support 😷

📎 Screenshot_20190403-022114.jpg

#

My android 8

#

Ram 4

#

Pliz help me

vast slate Apr 2, 2019, 9:57 PM

#

@karmic harbor Oh okay. Thank you so much for the fast reply! 😃

rancid anvil Apr 2, 2019, 9:58 PM

#

tried reinstalling?

#

maybe that could help....just sayin..

wispy matrix Apr 2, 2019, 9:59 PM

#

@vague gulch play pubgm lite instead. 😾 👌

#

check out lite channels from assigning yourself lite role in #504819353049628683

vague gulch Apr 2, 2019, 10:00 PM

#

Ok @wispy matrix🙂

#

@wispy matrix our you phone?

wispy matrix Apr 2, 2019, 10:01 PM

#

wut?

vague gulch Apr 2, 2019, 10:01 PM

#

@wispy matrix you phone name

wispy matrix Apr 2, 2019, 10:01 PM

#

i am using redmi4a

#

my phone supports pubgm but i left playing in it months ago

#

lagged like crazy

vague gulch Apr 2, 2019, 10:02 PM

#

You ping to play pubg? @wispy matrix

wispy matrix Apr 2, 2019, 10:02 PM

#

ping doesnt matter 🤔

vague gulch Apr 2, 2019, 10:03 PM

#

Bye

cosmic gazelle Apr 2, 2019, 10:04 PM

#

Again Devs are sleeping n not helping

solemn magnet Apr 2, 2019, 10:05 PM

#

Deve are not devs* correction

#

Anymore at least

#

No point moaning at them there not budging

#

So we wait for a new game

wispy matrix Apr 2, 2019, 10:06 PM

#

most of us complain about the instability of the game for medium to low spec mobiles but still majority of these players pay for uc for different use

#

i mean just stop spending if you want them to fix the game

solemn magnet Apr 2, 2019, 10:07 PM

#

I agree but that’s never ganna happen :/

wispy matrix Apr 2, 2019, 10:08 PM

#

ikr ;_;

manic sequoia Apr 2, 2019, 10:52 PM

#

this is kinda not so relevant, but can people that havent logged in for a long time names be taken by someone that wants the name

manic sequoia Apr 2, 2019, 11:08 PM

#

Doesn’t work that way

#

I just hope that ppl that haven’t logged in for like 4 months have their names taken away for someone else to take it

flint garnet Apr 2, 2019, 11:19 PM

#

@manic sequoia I don’t think so

#

Only if your account is terminated or deactivated for whatever reason.

night cloak Apr 2, 2019, 11:27 PM

#

I'm.pretty sure I'm right what I said because I've had my name taken before and I had to switch it around.

#

Giving the fact you use to be "popular" Unseeny I'm sure someone else has taken your name.

formal nimbus Apr 2, 2019, 11:42 PM

#

Guys

#

Does anyone know when the anniversary event is ending

fallen anvil Apr 2, 2019, 11:42 PM

#

At s7

formal nimbus Apr 2, 2019, 11:45 PM

#

?

tepid yarrow Apr 2, 2019, 11:48 PM

#

Hello

#

Can someone explain y pubg is not starting for me

#

It's stuck on the screen that says starting pubg mobile

#

Oof

#

Help pls

#

?

manic sequoia Apr 3, 2019, 12:13 AM

#

@night cloak shhhhhh

night cloak Apr 3, 2019, 12:27 AM

#

@formal nimbus ends with the start of S7 . Also you're not allowed to have usernames like that

formal nimbus Apr 3, 2019, 12:29 AM

#

Why not? @night cloak

night cloak Apr 3, 2019, 12:31 AM

#

They're just emotes. We have to have tag names too be easy to find and contact

formal nimbus Apr 3, 2019, 12:31 AM

#

Oh

#

Well

#

Wingdings

#

If you know what that is

night cloak Apr 3, 2019, 12:32 AM

#

They may force change it.

formal nimbus Apr 3, 2019, 12:32 AM

#

Oh

night cloak Apr 3, 2019, 12:32 AM

#

Best to do it before they do

formal nimbus Apr 3, 2019, 12:33 AM

#

Well I don't mind if they do

#

They only change the nickname

#

But I don't know how to do it myself

#

Because I'm on mobile

haughty cypress Apr 3, 2019, 12:34 AM

#

lmao

formal nimbus Apr 3, 2019, 12:34 AM

#

Ikr

night cloak Apr 3, 2019, 12:47 AM

#

What the hell

#

I subscribed pubg prime and there is showing purchase failed and payment is deducted from my account

#

Any mod?

neat turret Apr 3, 2019, 12:50 AM

#

Mods can't do anything. Go to in game support

night cloak Apr 3, 2019, 12:58 AM

#

There is any mod who can explain this

meager yoke Apr 3, 2019, 12:58 AM

#

event timer was counting down to 00:00 . i hurriedly spent my birthday chickens so as not to loose them. then with the new daily stuff it reset to 14 days. i spent 133 chickens when i still had 14 days toward that shirt. how was i supposed to know clock was gonna reset. messed up

#

in game support doesnt do anything.

#

PUBGMOBILE_CS @ tencentgames . com

#

email for support maybe more help than in game crap button

near token Apr 3, 2019, 1:21 AM

#

Anybody here to help

west escarp Apr 3, 2019, 1:21 AM

#

I bought prime plus then I tried buying prime , my money in the account got reduced but I didn’t get the prime

near token Apr 3, 2019, 1:23 AM

#

Can u help me?

#

😥😥

#

Plz help me

jovial wolf Apr 3, 2019, 1:25 AM

#

@night cloak i faced the same issue did u find the solution??? Please help me too

night cloak Apr 3, 2019, 1:25 AM

#

@jovial wolf not geting replys

jovial wolf Apr 3, 2019, 1:26 AM

#

Same problem with me bro

night cloak Apr 3, 2019, 1:26 AM

#

@night cloak im faing this issue also but they r frocing me to lower settings

jovial wolf Apr 3, 2019, 1:26 AM

#

I bought prime plus subscription, the money was deducted from my account but i didn't got the subscription what to do with that issue

📎 IMG-20190402-WA0004.jpg

#

@night cloak what they are trying to do i can't understand

night cloak Apr 3, 2019, 1:27 AM

#

@jovial wolf this is happening today i think so

jovial wolf Apr 3, 2019, 1:27 AM

#

No i made the purchase day before

night cloak Apr 3, 2019, 1:28 AM

#

@jovial wolf bcz my frinds bought both subscribions n its works

#

📎 Screenshot_20190403_062611.jpg

jovial wolf Apr 3, 2019, 1:29 AM

#

Yaa i don't know why but if u get any solution will u please email me at amaykumarverma@gmail.com

#

Thank u bro bye

night cloak Apr 3, 2019, 1:29 AM

#

Ok byee

jovial wolf Apr 3, 2019, 1:29 AM

#

📎 Screenshot_2019-04-02-01-26-27-316_com.tencent.ig.png

#

My player id i made a purchase on but didn't got any subscription

night cloak Apr 3, 2019, 1:30 AM

#

VeeRѰChiraG
5107150721
My id

#

@jovial wolf i will inform u when i get update

#

Byee

west escarp Apr 3, 2019, 1:42 AM

#

@jovial wolf that happened to me as well

#

They will recognise and fix it

young stump Apr 3, 2019, 1:45 AM

#

I was halfway to finishing diamond 5 and two matches later I’m dropped to platinum lvl 1. Many times my points don’t even register after matches either. Can someone help explain what is going on??

marble thicket Apr 3, 2019, 1:50 AM

#

Anyone here to help?

earnest skiff Apr 3, 2019, 1:50 AM

#

Does the report system even works?

marble thicket Apr 3, 2019, 1:51 AM

#

I purchased Prime plus subscription, Payment was successfully from Play store. But it failed in Game. Money was also deducted from my account. Help me

#

@neon patio

earnest skiff Apr 3, 2019, 1:51 AM

#

Or is it there to show off that tencent really does something about cheating issues meanwhile they do not

marble thicket Apr 3, 2019, 1:57 AM

#

@molten crown @tropic ravine help me please

night cloak Apr 3, 2019, 1:57 AM

#

@marble thicket talk to Google about that

#

We can't manage payments

#

have u tried relogging? i had an issue like that when i bought UC and relogging made it appear

#

@earnest skiff very much works

earnest skiff Apr 3, 2019, 1:59 AM

#

They don't even ban hackers lol

night cloak Apr 3, 2019, 1:59 AM

#

Yeah they do

#

They do it everyday

#

way too many reports of people just salty for dying to someone for the report system to be efficient

#

but they do eventually get to your report

earnest skiff Apr 3, 2019, 2:00 AM

#

I've never received a mail saying that report was successful or what

night cloak Apr 3, 2019, 2:00 AM

#

i dont think they will msg you

#

They don't need to mailyou

marble thicket Apr 3, 2019, 2:00 AM

#

@night cloak in Google it says successful

night cloak Apr 3, 2019, 2:00 AM

#

That's just a waste of resources

earnest skiff Apr 3, 2019, 2:01 AM

#

I mean if they did ban, there would be less hackers now

night cloak Apr 3, 2019, 2:01 AM

#

You have to talk to Google and Tencent about it @marble thicket since they prroocess it all

#

Can't help with that here

#

There are , you know hackers aren't stupid and can find a way back

#

Same goes for apex and any game, they find a way back

#

they have systems to detect and ban suspicious activity, like having insane aim and stuff. I personally havent had an encounter with any hackers until the crew challenge now, so I havent worried much about it

#

lmao

formal nimbus Apr 3, 2019, 2:13 AM

#

@meager yoke ikr, I didn't know, but then somebody here told me that it ends at the start of S7

night cloak Apr 3, 2019, 2:15 AM

#

If you are experiencing "purchase failed " error while completing transaction in game, google play is aware of the issue. Please refer to the tweet below.

📎 Screenshot_20190403-0739502.png

#

marble thicket Apr 3, 2019, 2:17 AM

#

📎 Screenshot_20190403-073213.png

#

@night cloak mine was successfull

#

In Game it show "System busy, Failed to purchase"

#

But in play store it was successful

night cloak Apr 3, 2019, 2:18 AM

#

No idea but some users can't complete the purchase as they have reported it in #555492558428700682 .

dusky geyser Apr 3, 2019, 2:19 AM

#

📎 Screenshot_20190403-072252_PUBG_MOBILE.png 📎 Screenshot_20190403-075559_Google_Play_Store.png

#

Same here..

#

For prime +

near token Apr 3, 2019, 2:19 AM

#

I need help

kind drift Apr 3, 2019, 2:21 AM

#

Please have patience until u get a fix

near token Apr 3, 2019, 2:21 AM

#

My rp got reset after 8100 uc glitch...but my missions did not get reset...,so if i buy elite pass now.....i still will be able to recover 600 uc....that i bought leagaly in season 4

night cloak Apr 3, 2019, 2:21 AM

#

no one checks pinned messages lmfao

#

Read pinned message GWqlabsFacepalm .

near token Apr 3, 2019, 2:22 AM

#

📎 Screenshot_2019-04-03-06-58-01-144_com.tencent.ig.png

#

📎 Screenshot_2019-04-03-06-54-07-864_com.tencent.ig.png 📎 Screenshot_2019-04-03-06-54-04-840_com.tencent.ig.png

night cloak Apr 3, 2019, 2:22 AM

#

rip arcnyte

near token Apr 3, 2019, 2:23 AM

#

What am i supposed to do then

#

😥😥😥

night cloak Apr 3, 2019, 2:23 AM

#

Contact in game customer service.

storm flumeBOT Apr 3, 2019, 2:23 AM

#

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

near token Apr 3, 2019, 2:23 AM

#

Okkk

#

Let me see

night cloak Apr 3, 2019, 2:24 AM

#

Also you can try repairing the client or reinstalling first.

marble thicket Apr 3, 2019, 2:25 AM

#

@night cloak Thanks for your help. Hope the Prime plus issue get resolved soon

night cloak Apr 3, 2019, 2:25 AM

#

Hope so👍.

dusky geyser Apr 3, 2019, 2:25 AM

#

@night cloak i already contact customer service from in game.. still dint get how to fix it

night cloak Apr 3, 2019, 2:26 AM

#

Read pinned message.

marble thicket Apr 3, 2019, 2:26 AM

#

@dusky geyser yeah i also messaged them

storm flumeBOT Apr 3, 2019, 2:26 AM

#

Please read this channel's pinned messages for further information, @dusky geyser:

Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
iOS: Click the channel name and select Pinned Messages located at the bottom.
PC: Click the pin icon located in the top-right of the channel.

near token Apr 3, 2019, 2:26 AM

#

Am i supposed to do the same in customer service

#

?

#

For my rp issue?

dusky geyser Apr 3, 2019, 2:27 AM

#

@marble thicket lets wait until the error fix

night cloak Apr 3, 2019, 2:27 AM

#

Try reinstalling or repairing first, @near token.

near token Apr 3, 2019, 2:27 AM

#

Oukkkk

marble thicket Apr 3, 2019, 2:30 AM

#

My friend also tried the Prime plus subscription, his transaction was successfull but in game it failed 😭 wtf happening

#

We all losing money 😖

kind drift Apr 3, 2019, 2:30 AM

#

@marble thicket please read pinned messages.

marble thicket Apr 3, 2019, 2:31 AM

#

📎 Screenshot_20190403-073213.png

dusky geyser Apr 3, 2019, 2:31 AM

#

@marble thicket yeah

marble thicket Apr 3, 2019, 2:31 AM

#

@kind drift it shows successfull in play store 😑

dusky geyser Apr 3, 2019, 2:32 AM

#

@marble thicket yeah same me too

kind drift Apr 3, 2019, 2:32 AM

#

@marble thicket it's a google's error , they are aware of issue , please wait for fix.

marble thicket Apr 3, 2019, 2:32 AM

#

@kind drift okay hope for the best

kind drift Apr 3, 2019, 2:33 AM

#

You can check Google Play's tweet in pinned messages for more info.

near token Apr 3, 2019, 2:35 AM

#

📎 Screenshot_2019-04-03-08-05-35-318_com.tencent.ig.png

#

Its still not get fixed

#

😭

haughty cypress Apr 3, 2019, 2:37 AM

#

rip uc glitch user

surreal burrow Apr 3, 2019, 2:37 AM

#

Anyone would like to tell me why my pubg is choking so much?

#

Im on an xs max, and it still chokes so much

night cloak Apr 3, 2019, 2:40 AM

#

i mean if they UC glitched, they were taking pubg and the devs money.. so they should just be happy they arent banned. Ive had friends banned for refunding their purchases, but being able to keep UC ingame, which is basically the same thing. Getting UC for free

marble thicket Apr 3, 2019, 2:41 AM

#

@night cloak what about my today's Prime Plus rewards? I mean i will literally miss it until it is fixed? As the subscription is for a time period of 30 days.

📎 Screenshot_20190403-081048.png

#

@kind drift

kind drift Apr 3, 2019, 2:42 AM

#

You can collect those later

marble thicket Apr 3, 2019, 2:42 AM

#

😒

kind drift Apr 3, 2019, 2:43 AM

#

U can collect gifts that u Missed later ( upto 5days )

marble thicket Apr 3, 2019, 2:43 AM

#

But in place of 20 uc, 15 uc right?

kind drift Apr 3, 2019, 2:45 AM

#

@marble thicket

📎 Screenshot_20190403-081456__01.jpg

#

Applies to Prime subscription too.

dusky geyser Apr 3, 2019, 2:46 AM

#

@kind drift hope this issue fix asap

vestal fable Apr 3, 2019, 2:46 AM

#

WHat about RP @kind drift Brought the PUBG Prime Plus. And got Uc and RP yesterday , today it just gave me UC but no RP , it says collected , where as no pop up confirmation for RP was shown...... dont think got rP as well

kind drift Apr 3, 2019, 2:47 AM

#

@dusky geyser I hope too.

#

@vestal fable you should get 10 rp daily 🤔 , maybe pop-up did not show up , but it was collected. It happens sometimes.

#

If not please report the issue.

vestal fable Apr 3, 2019, 2:49 AM

#

Not just me there's a reddit thread on pubg reddit i can link it here is linking allowed?

#

I am trying to contact customer support in game but it's just an automated response i hope tencent gets aware of this issue 😦

kind drift Apr 3, 2019, 2:50 AM

#

Um.. you can report a bug in here too #555492558428700682 🙂

#

Do report in stated format.

vestal fable Apr 3, 2019, 2:51 AM

#

I did thanks Mr.pan , is linking allowed?

kind drift Apr 3, 2019, 2:51 AM

#

No :/

hasty hatch Apr 3, 2019, 3:02 AM

#

I Lost my legit bouth elite royale pasa Please Help!!

#

Bought

haughty cypress Apr 3, 2019, 3:07 AM

#

prolly uc glitch user

jagged quail Apr 3, 2019, 3:07 AM

#

😆

supple wasp Apr 3, 2019, 3:08 AM

#

@vestal fable It also happen with me i didn't collected the uc and rp points from prime plus but it showed collected so i just restarted the game and then it showed to collect

vestal fable Apr 3, 2019, 3:09 AM

#

I restarted multiple times still shows the same , i can link the reddit page( in your message)where multiple users are facing the issue too , since linking here isn't allowed

supple wasp Apr 3, 2019, 3:10 AM

#

oks

night cloak Apr 3, 2019, 3:11 AM

#

Hi anyone here

eager pier Apr 3, 2019, 3:12 AM

#

@night cloak no u

valid tree Apr 3, 2019, 3:13 AM

#

Hey, I purchased the prime plus subscription. The payment failed but the amount got deducted from my account. Now on google, it is showing that I have the subscription but in game, I am not able to get the features. Tried to mail so many times. But there is the only computer generated mail suggesting to restart my game.

night cloak Apr 3, 2019, 3:13 AM

#

Listen my english is not good so just understand what i am trying to say
I am facing a new glich that i don't get a gun even in the war mode when i land

eager pier Apr 3, 2019, 3:14 AM

#

@night cloak They hate you

storm flumeBOT Apr 3, 2019, 3:14 AM

#

Please read this channel's pinned messages for further information, @valid tree:

Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
iOS: Click the channel name and select Pinned Messages located at the bottom.
PC: Click the pin icon located in the top-right of the channel.

eager pier Apr 3, 2019, 3:14 AM

#

Tencent

night cloak Apr 3, 2019, 3:14 AM

#

📎 image0.png 📎 image1.png 📎 image2.png 📎 image3.png

#

@night cloak

#

This member is scamming people for their accounts

#

@spice latch

#

Report the issue in proper format in #555492558428700682 , @night cloak.

#

@night cloak ok

#

Is there something u can do about it?

stone arrow Apr 3, 2019, 3:15 AM

#

@valid tree check pin bro

night cloak Apr 3, 2019, 3:16 AM

#

Damn it. pubgm why only me?

#

Block the user, @night cloak. Or report within discord. We don't moderate private chats.

eager pier Apr 3, 2019, 3:16 AM

#

@night cloak He messaged me too... he's a scammer

night cloak Apr 3, 2019, 3:16 AM

#

Really...

#

There’s nothing you can do

#

When this person literally s said the same thing happens to him

#

If it is with multiple users then report the user in #discord . Admins will take actions against him.

eager pier Apr 3, 2019, 3:18 AM

#

he's picking out people from the general chat

night cloak Apr 3, 2019, 3:18 AM

#

^

eager pier Apr 3, 2019, 3:18 AM

#

and then pming them

night cloak Apr 3, 2019, 3:18 AM

#

Can we get @neon patio here to see this

#

And take action against him

#

He began by messaging me first not the other way around

📎 image0.png

#

He’s doing the same thing with random people on this server

pallid nymph Apr 3, 2019, 3:20 AM

#

Tried to do the same with me

#

I just replied Fu||nk|| off

kind drift Apr 3, 2019, 3:20 AM

#

@night cloak use #discord to report users

night cloak Apr 3, 2019, 3:20 AM

#

That’s 3 users now

supple wasp Apr 3, 2019, 3:22 AM

#

@night cloak we all got the point just simply report in #discord as @night cloak said admin will look into it

night cloak Apr 3, 2019, 3:22 AM

#

If anyone was smart they would know 50$ isn't enough for royal pass 100+

valid tree Apr 3, 2019, 3:24 AM

#

@stone arrow pin means ?

night cloak Apr 3, 2019, 3:25 AM

#

Can anyone help me cuz i am getting high ping even if i have a very good connection

#

??

valid tree Apr 3, 2019, 3:25 AM

#

I tried reinstalling game. But still I am not getting prime subscription

supple wasp Apr 3, 2019, 3:26 AM

#

@valid tree this is called pinned message the first option and you can get that by tapping 3 dots on top left corner

📎 Screenshot_20190403-085505.png

valid tree Apr 3, 2019, 3:28 AM

#

ok

mental needle Apr 3, 2019, 3:36 AM

#

I tried to launch the current version but it started to download : is it normal (IOS any I installed the beta version )

lament condor Apr 3, 2019, 3:37 AM

#

This Guy is cheating : 6422060104 , LOLPUBGAmil , he is bronze as new accnt , cheater

ripe elm Apr 3, 2019, 3:38 AM

#

I need help .. Any moderator here ?

minor sage Apr 3, 2019, 3:38 AM

#

Hey can anyone help me bcos my pings are going very high about 800 and 900 after landing in game and it does not go normal
Pings are fine in lobby and training
I had tried both mobile data and wifi but i get same results
When i play no one is connected to wifi and i sit near to wifi to get best signal
Can anyone tell whats wrong

willow dune Apr 3, 2019, 3:43 AM

#

@minor sage check out 16th pinned message by kitkat

minor sage Apr 3, 2019, 3:44 AM

#

@willow dune i had tried them all

#

And my wifi is pretty good and when i use to download anything i get 10mbps easily

#

I had tried to play game in redmi note 3 redmj note 4 redmi note 7 and in all i get high ping

#

But when I use other accounts or my friends account the pings are just fine

molten flame Apr 3, 2019, 3:48 AM

#

This is a suggestion to pubg mobile team and there developers :-

I have recently received this all problem and error in the game so I am much disappointed that there are so many server not loading & server reconnect problem that I can't play it nicely and my internet connection is much powerful but there is some problem with your server .
There are many problem and error with the game like frame drop , lag ,texture not loading ,door glitch , server not reponding,server not online,ammo reloading problem , graphics problem,high ping issue, server not found,and many glitches like character not loading properly and no sign or indication of enemy footprint ,odd character moment ,server offline .

These all things are server related problem please fix this problem in 0.12.0 global version and do something of report tab as I think that it is not working. rage
We want smooth gaming and not gaming like server reconnect error many time so it effects or gaming experience.

I like the work of pubg mobile team and developer what they are introducing to us with new things and I don't hate there work.@here

ripe elm Apr 3, 2019, 3:49 AM

#

@night cloak

#

Help please...

valid tree Apr 3, 2019, 4:06 AM

#

@ripe elm same happened to me

spring flame Apr 3, 2019, 4:06 AM

#

@cosmic gazelle read pinned message

ripe elm Apr 3, 2019, 4:07 AM

#

What should i do now ? Please help

spring flame Apr 3, 2019, 4:07 AM

#

what's the issue?

valid tree Apr 3, 2019, 4:09 AM

#

@Pixel We purchased the prime plus subscription through Google Play balance. Money got deducted but we are not able to get the subscription in the game

hearty shuttle Apr 3, 2019, 4:09 AM

#

Read the pinned messages. They're working on it.

valid tree Apr 3, 2019, 4:10 AM

#

Yea got that

spring flame Apr 3, 2019, 4:10 AM

#

@valid tree @ripe elm This is a known problem you gotta wait... the subscription will be activated soon

valid tree Apr 3, 2019, 4:10 AM

#

Yeah hopefully @spring flame

#

📎 Screenshot_2019-04-03-09-41-27-754_com.twitter.android.png

#

@ripe elm I guess we have to wait. I got this reply from Google Play Store

ripe elm Apr 3, 2019, 4:13 AM

#

Okk

quasi wasp Apr 3, 2019, 4:41 AM

#

Can i have both subscriptions at the same time?

ornate lily Apr 3, 2019, 4:42 AM

#

I collected my subscription stuff yesterday morning. This morning it says updating in 19hrs, I hvent collected it for today. That is theft. Cummon

night cloak Apr 3, 2019, 4:58 AM

#

@quasi wasp Yeah.

storm flumeBOT Apr 3, 2019, 4:59 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

marble topaz Apr 3, 2019, 5:04 AM

#

my pubg account lost

stark oriole Apr 3, 2019, 5:06 AM

#

@night cloak sorry for the ping, Asia server optimized yet?

night cloak Apr 3, 2019, 5:06 AM

#

No.

stark oriole Apr 3, 2019, 5:06 AM

#

:cri:

marble topaz Apr 3, 2019, 5:06 AM

#

What should i do

stark oriole Apr 3, 2019, 5:06 AM

#

@marble topaz wdym lost?

#

If you didn't link it, it's gone.

#

If it's linked try logging in with the way you linked it.

marble topaz Apr 3, 2019, 5:07 AM

#

my account linked but my fb account closed

night cloak Apr 3, 2019, 5:07 AM

#

Recover your Facebook account, there's no other way.

marble topaz Apr 3, 2019, 5:08 AM

#

and I'm not login my pubgm account

#

Recovering is not happening. any other way

night cloak Apr 3, 2019, 5:09 AM

#

No other way.

marble topaz Apr 3, 2019, 5:09 AM

#

😢 😢

#

please recover my account

#

I'm spend lot's money

wispy matrix Apr 3, 2019, 5:11 AM

#

none of us here can recover it 🐺

night cloak Apr 3, 2019, 5:11 AM

#

Also, spending on the game isn't protection against account loss.

marble topaz Apr 3, 2019, 5:12 AM

#

fb account linked but my fb account close

#

not recover

night cloak Apr 3, 2019, 5:12 AM

#

Open your Facebook account, there's really no other way, you gotta understand.

marble topaz Apr 3, 2019, 5:13 AM

#

I'm understand but

#

.......

night cloak Apr 3, 2019, 5:13 AM

#

For further information, contact with customer support in game. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

marble topaz Apr 3, 2019, 5:14 AM

#

I'm contact customer support but they not reply

tardy grove Apr 3, 2019, 5:14 AM

#

I need help

night cloak Apr 3, 2019, 5:15 AM

#

They'll reply, but takes time. If you have no other way of recovering Facebook, consider opening a new account. @marble topaz

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@tardy grove Aloha! How can I help you?

tardy grove Apr 3, 2019, 5:15 AM

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I bought prime plus but money deduct from playstore then game said server busy tryagain

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Then i dont have money or subscription

winged mantle Apr 3, 2019, 5:15 AM

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I purchased the subscription , but it said payment failed but money got deducted from google account .... Kindly help

tardy grove Apr 3, 2019, 5:16 AM

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@winged mantle same happen

marble topaz Apr 3, 2019, 5:16 AM

#

is that official pubgm discord server

winged mantle Apr 3, 2019, 5:16 AM

#

@tardy grove same here bro

tardy grove Apr 3, 2019, 5:16 AM

#

It say server busy

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Now gone

gentle tulip Apr 3, 2019, 5:16 AM

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@winged mantle Google play errors

night cloak Apr 3, 2019, 5:16 AM

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@tardy grove @winged mantle Take a screenshot of the purchase receipt 🧾 and send it to customer support in game. You'll get it within 72 hours.

winged mantle Apr 3, 2019, 5:17 AM

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@night cloak i have done it , thanks btw 😀

night cloak Apr 3, 2019, 5:17 AM

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You're welcome.

gentle tulip Apr 3, 2019, 5:17 AM

#

I got this and payment deducted

📎 Screenshot_2019-04-03-10-10-56-060_com.tencent.ig.png

night cloak Apr 3, 2019, 5:17 AM

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@gentle tulip Do the same, I mentioned above.

winged mantle Apr 3, 2019, 5:17 AM

#

Ya i got that same error message

gentle tulip Apr 3, 2019, 5:17 AM

#

Okay

#

There problem

📎 Screenshot_2019-04-03-10-48-11-254_com.twitter.android.png

tardy grove Apr 3, 2019, 5:18 AM

#

@gentle tulip same

#

How will they fix

gentle tulip Apr 3, 2019, 5:19 AM

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@night cloak i don't know why but I'm not getting payment recipe in mail

tardy grove Apr 3, 2019, 5:19 AM

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Refresh @gentle tulip

night cloak Apr 3, 2019, 5:19 AM

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@gentle tulip Understandable, report support and they'll look into it on their end.

tardy grove Apr 3, 2019, 5:19 AM

#

I got recept

gentle tulip Apr 3, 2019, 5:19 AM

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@tardy grove not getting payment recipe from 3 months

winged mantle Apr 3, 2019, 5:19 AM

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@gentle tulip if you dont get the payment recipt then its the google play faults

night cloak Apr 3, 2019, 5:19 AM

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If you didn't get receipt, contact Google Play Support.

winged mantle Apr 3, 2019, 5:20 AM

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Try contacting google play support

distant falcon Apr 3, 2019, 5:22 AM

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Hey

#

Is there a way to get "material" for lab

#

?

night cloak Apr 3, 2019, 5:23 AM

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@distant falcon There was a lab event. Rn, there's no way. Maybe in future.

distant falcon Apr 3, 2019, 5:23 AM

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@night cloak that i knw vut if there is no way then its useless right ?

#

I mean all the paints

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Nevermind thnx for info

short zealot Apr 3, 2019, 5:24 AM

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Who the hell is asked for the birds

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Can anyone explain me

#

Jesus Christ

#

Oh man RIP PUBG

night cloak Apr 3, 2019, 5:24 AM

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@distant falcon Np.

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@short zealot please move to #chat for further discussion.

paper lance Apr 3, 2019, 5:28 AM

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i have a problem with the subscription, google charge to my credit card but subscription no enable on my account

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@night cloak me to

night cloak Apr 3, 2019, 5:29 AM

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@paper lance Take a screenshot of the purchase receipt 🧾 and send it to customer support in game. You'll get it within 72 hours.

paper lance Apr 3, 2019, 5:30 AM

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@night cloak what is the customer support email?

neat tangle Apr 3, 2019, 5:30 AM

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I have problem with subscription but not enabled on my account

night cloak Apr 3, 2019, 5:32 AM

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@paper lance The Support Email was discontinued. But you can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

neat tangle Apr 3, 2019, 5:32 AM

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My money gone

📎 Screenshot_20190403_110201_com.mxtech.videoplayer.ad.jpg

night cloak Apr 3, 2019, 5:37 AM

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@neat tangle Take a screenshot of the purchase receipt 🧾 and send it to customer support in game. You'll get it within 72 hours.

broken sierra Apr 3, 2019, 5:37 AM

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Hey!
If i cancel my subscription of prime plus membership now, will i loose everything?? Or i will keep it for a month??

night cloak Apr 3, 2019, 5:38 AM

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@broken sierra You'll keep it for the month, you've already paid for the first month.

broken sierra Apr 3, 2019, 5:39 AM

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I saw that msg in general

night cloak Apr 3, 2019, 5:39 AM

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Same.

valid tree Apr 3, 2019, 5:41 AM

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This is a common problem happening since last night. This is a problem from Google. They are not clearing the money to pubg. It's might be some technical issue.
Please everyone go to Twitter and raise a complaint over their. @GooglePlay

paper lance Apr 3, 2019, 5:42 AM

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@night cloak i cant find how to

#

hello?

spring flame Apr 3, 2019, 5:42 AM

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@valid tree no need to spam... they are already aware of the situation and are working on correcting it.

night cloak Apr 3, 2019, 5:42 AM

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@paper lance In #481198147478224896 channel, 6.1.

paper lance Apr 3, 2019, 5:45 AM

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@night cloak

📎 pp.JPG

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Basic section?

#

where?

#

📎 pp.JPG

upbeat pebble Apr 3, 2019, 5:46 AM

#

My game is lag when i drive a car

#

Anyone help me please

spring flame Apr 3, 2019, 5:47 AM

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@upbeat pebble that's your FPS dropping... set FPS to Very High and make sure you have the least background processes running.

upbeat pebble Apr 3, 2019, 5:48 AM

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@spring flame but before it was good but now its lag

spring flame Apr 3, 2019, 5:49 AM

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I'm not aware of the environment you've played earlier and the current environment. Anyhow the solution to your problem is ^.

night cloak Apr 3, 2019, 5:50 AM

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@paper lance Basic section is the page from where you tapped on contact customer support. Now there should be a contact us button on top right. The message icon on top right.

neat tangle Apr 3, 2019, 5:58 AM

#

@night cloak how to send in customer support in game

storm flumeBOT Apr 3, 2019, 5:58 AM

#

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

paper lance Apr 3, 2019, 5:59 AM

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@night cloak no response ...

📎 pp.JPG

night cloak Apr 3, 2019, 6:01 AM

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@paper lance They do reply, but takes time. Write everything in order and in detail, and attach the purchase receipt 🧾. They'll reply in a few hours to a few days.

tardy grove Apr 3, 2019, 6:02 AM

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Usualy few days

#

Few hours is ur luck

night cloak Apr 3, 2019, 6:02 AM

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Make sure to write everything in a single message, in order to avoid delays.

paper lance Apr 3, 2019, 6:04 AM

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OMG iss the first time fail this i purechase nearly $ 500 or more om UC and gfails on the suscription, this su**s..

night cloak Apr 3, 2019, 6:05 AM

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Technical issue happens. And Google tweeted, it's an issue on their end. Let the game support consult with Google.

paper lance Apr 3, 2019, 6:07 AM

#

Google response, we cant refund your money.

📎 pp.JPG

#

@night cloak

neat tangle Apr 3, 2019, 6:08 AM

#

Same problem here also

night cloak Apr 3, 2019, 6:09 AM

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@paper lance I'm unaware of any action from Google.

paper lance Apr 3, 2019, 6:09 AM

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and any acction from PUBG ...

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well i lost my money

#

tanks

night cloak Apr 3, 2019, 6:10 AM

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You didn't, be patient and you'll get your subscription enabled. If you lose patience, nobody can help you.

paper lance Apr 3, 2019, 6:11 AM

#

ok

#

thanks ...

neat tangle Apr 3, 2019, 6:11 AM

#

@night cloak

📎 Screenshot_20190403_114116_com.tencent.ig.jpg

#

No option to type any msg

night cloak Apr 3, 2019, 6:12 AM

#

The three dot on left means, PUBG support agent is typing.

paper lance Apr 3, 2019, 6:13 AM

#

@neat tangle a IA response automatly, and where no have more option let you waiting a response ... 😡

neat tangle Apr 3, 2019, 6:13 AM

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@paper lance yes thanks bro

quasi wasp Apr 3, 2019, 6:31 AM

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Is it safe to purchase the subscriptions at the moment? I have prime plus, i wanted to get prime too

jovial wolf Apr 3, 2019, 6:31 AM

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Don't go for it @quasi wasp

quasi wasp Apr 3, 2019, 6:32 AM

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@jovial wolf yea i can see a lot of people are having issues atm

night cloak Apr 3, 2019, 6:32 AM

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Google Play is having some issues rn.

jovial wolf Apr 3, 2019, 6:32 AM

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Yes bro don't waste your money

ashen owl Apr 3, 2019, 6:34 AM

#

Someone had hacked my Facebook account which was linked to my pubg account, we now recovered the Facebook meanwhile, someone(hacker) has linked their Twitter account with my PUBG game account and they're logging into it frequently. Please help me to Unlink that twitter account from my PUBG gaming account thank you.

tawny shuttle Apr 3, 2019, 6:34 AM

#

I haven't got my uc back

ashen owl Apr 3, 2019, 6:34 AM

#

Someone had hacked my Facebook account which was linked to my pubg account, we now recovered the Facebook meanwhile, someone(hacker) has linked their Twitter account with my PUBG game account and they're logging into it frequently. Please help me to Unlink that twitter account from my PUBG gaming account thank you.

tawny shuttle Apr 3, 2019, 6:35 AM

#

So I uninstalled pubgm

#

🙂

proud whale Apr 3, 2019, 6:36 AM

#

No body is replying on in game pubg support

spring flame Apr 3, 2019, 6:37 AM

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@ashen owl Social media accounts cannot be unliked afaik. Try contacting ingame support. Also try asking for support once in order to get speedy response.

#

@proud whale They take time... sometimes hours or a few days. Sit back and relax they'll get back to you soon.

carmine anvil Apr 3, 2019, 6:43 AM

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I purchased prime plus subscription.my money also been deducted but i can't get the in-game subscription what should i do now

gloomy onyx Apr 3, 2019, 6:43 AM

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I'm having a bit of an issue. Bought the subscription for 5$. I have email from my bank stating purchase went through

#

Pub said error and made me restart

#

I didnt get the subscription but they took the money anyways

#

Yep, they took the cash but no subscription. Goddamnit

wispy matrix Apr 3, 2019, 6:50 AM

#

few more people complained about the same issue

gloomy onyx Apr 3, 2019, 6:52 AM

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Yea lots from what I'm seeing

ripe elm Apr 3, 2019, 6:52 AM

#

Me too

gloomy onyx Apr 3, 2019, 6:54 AM

#

How long u been waiting?

#

I did a customer support ticket. They usually take a week to get back to me

cold plinth Apr 3, 2019, 6:54 AM

#

same :(

gloomy onyx Apr 3, 2019, 6:55 AM

#

This some bs lol

cold plinth Apr 3, 2019, 6:55 AM

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i was so excited to buy it then this happen

#

hope they solve this problem ASAP

ripe elm Apr 3, 2019, 6:55 AM

#

My subscription going to fail.. Why ?

gloomy onyx Apr 3, 2019, 6:56 AM

#

They said it's a problem with Google play store

#

And they are working on a fix

night cloak Apr 3, 2019, 7:03 AM

#

@ashen owl Contact customer support in game and ask them to revoke the twitter access. They will ask you some information, answer those correctly and they'll revoke the access. Unfortunately, they will no unlink the twitter from your game account - means you cannot link another account anymore. But revoking will keep the other person out of your property.

ripe elm Apr 3, 2019, 7:04 AM

#

📎 Screenshot_20190403-110733.jpg

#

Why ?

topaz obsidian Apr 3, 2019, 7:04 AM

#

I lost my 530 uc cash pls help me my royal pass uc cash and my primeplus subscription all uc disappeared how i get my uc cash back i have all payment proof
My game id is/ 5185596638
Region/ Asia
Device / honor 9 lite
Help me pls how i get my uc cash back

📎 Screenshot_20190402-191633.jpg 📎 Screenshot_20190402-204851.jpg 📎 Screenshot_20190402-224157.jpg

night cloak Apr 3, 2019, 7:05 AM

#

@ripe elm Google Play is having some issues rn. Try again later.

topaz obsidian Apr 3, 2019, 7:06 AM

#

I lost my 530 uc cash pls help me my royal pass uc cash and my primeplus subscription all uc disappeared how i get my uc cash back i have all payment proof
My game id is/ 5185596638
Region/ Asia

ripe elm Apr 3, 2019, 7:07 AM

#

In my another account i aldo face a problem..

night cloak Apr 3, 2019, 7:07 AM

#

@topaz obsidian Take screenshots of the purchase receipts and send those to customer support in game.

topaz obsidian Apr 3, 2019, 7:07 AM

#

Am sent but they not reply my mail

ripe elm Apr 3, 2019, 7:08 AM

#

I bought 5$ and purchase it to bus prime plus.. When i cmpleate my subscription my 5$ was cuted bt my subscription was not complete.. Why ? Even i didn't got my 5$ back.. It shows server problem .. Why ? Plsease help

night cloak Apr 3, 2019, 7:08 AM

#

@ripe elm Google is experiencing issues, be patient.

topaz obsidian Apr 3, 2019, 7:08 AM

#

I lost my 530 uc cash pls help me my royal pass uc cash and my primeplus subscription all uc disappeared how i get my uc cash back
My game id is/ 5185596638
Region/ Asia

#

Pls help me

night cloak Apr 3, 2019, 7:08 AM

#

@topaz obsidian Stop spamming.

#

They will reply, be patient.

ripe elm Apr 3, 2019, 7:09 AM

#

How could i contact with pubg customer help ?

night cloak Apr 3, 2019, 7:10 AM

#

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

topaz obsidian Apr 3, 2019, 7:10 AM

#

Pls tell me one thing am purchasing royal pass and primeplus membership in legal way so why my all uc disappeared

night cloak Apr 3, 2019, 7:11 AM

#

@topaz obsidian Google is experiencing issues, they tweeted.

#

📎 Screenshot_20190403_121138.jpg

topaz obsidian Apr 3, 2019, 7:12 AM

#

It means my all uc cash get back to me

night cloak Apr 3, 2019, 7:12 AM

#

Why Is This Taking So Long? 🤔

ripe cypress Apr 3, 2019, 7:13 AM

#

Same with me my 120uc lost

topaz obsidian Apr 3, 2019, 7:13 AM

#

Am lose my 530 uc bro

ripe cypress Apr 3, 2019, 7:14 AM

#

I contact with Google
Google side pubg foult and pubg side Google foult

#

-_-

topaz obsidian Apr 3, 2019, 7:14 AM

#

am purchasing royal pass and primeplus membership in legal way so why my all uc disappeared

night cloak Apr 3, 2019, 7:15 AM

#

@topaz obsidian Please stop spamming. Contact support and wait a few days, you will get your UC back.

ripe cypress Apr 3, 2019, 7:15 AM

#

Your contact support useless

willow dune Apr 3, 2019, 7:16 AM

#

📎 Screenshot_20190403-124531.png

night cloak Apr 3, 2019, 7:16 AM

#

@night cloak Maybe you're in higher tier. Try playing Squad/Solo now. Play duo at a later time.

willow dune Apr 3, 2019, 7:16 AM

#

This is the message i always get after waiting for the specified time

#

Again n again ...not able to login via any option!!!

topaz obsidian Apr 3, 2019, 7:16 AM

#

Is my all lost uc get back to me

ripe cypress Apr 3, 2019, 7:17 AM

#

You are parmanet lost your uc

night cloak Apr 3, 2019, 7:18 AM

#

@willow dune This is the message you get when you tap more than twice in a short period of time. Restart the game, tap on Facebook and wait till it lets you log into the game, don't touch anything, it's touch sensitive.

willow dune Apr 3, 2019, 7:18 AM

#

I have tried like 6 times

#

Lemme now clear data and start a fresh start

topaz obsidian Apr 3, 2019, 7:19 AM

#

I lost my uc permanently are you serious

ripe cypress Apr 3, 2019, 7:19 AM

#

Same here bro @topaz obsidian

night cloak Apr 3, 2019, 7:19 AM

#

@topaz obsidian The ones you paid for, yeah, you will get back. Or you will get a refund from Google. Don't worry, you won't lose anything. It;s just Google is having technical issues.

willow dune Apr 3, 2019, 7:19 AM

#

Also error message comes connection with the server lost and the next message is this time limit

ripe cypress Apr 3, 2019, 7:19 AM

#

After share your details with contact support no one care no response

night cloak Apr 3, 2019, 7:20 AM

#

@ripe cypress They reply but takes time, a few days. But less than a week.

ripe cypress Apr 3, 2019, 7:20 AM

#

15 days completed but still I didn't get response after share my account details with pubg

night cloak Apr 3, 2019, 7:20 AM

#

@ripe cypress What was your issue?

ripe cypress Apr 3, 2019, 7:20 AM

#

My 120uc lost

night cloak Apr 3, 2019, 7:21 AM

#

How did you lose it?

topaz obsidian Apr 3, 2019, 7:21 AM

#

I lost my 530 uc

night cloak Apr 3, 2019, 7:21 AM

#

@topaz obsidian Please move to #chat

ripe cypress Apr 3, 2019, 7:22 AM

#

Idk how but my account have total 655 uc and I purchased Royal pass 55+ rp mission 90uc =145 uc but my show 25 uc only

#

Where is my 120 uc

#

-_-

topaz obsidian Apr 3, 2019, 7:22 AM

#

I just want to know how i get my uc back

stone arrow Apr 3, 2019, 7:22 AM

#

Its true?

📎 Screenshot_2019-04-03-13-55-41-931_com.tencent.ig.png

topaz obsidian Apr 3, 2019, 7:23 AM

#

In my account only 50 uc left where is my 480 uc