questions

[molten crown]

I think I can clear a lot of this up

[wispy matrix]

yes

[sand folio]

Guys

My acc is hacked

[ancient harbor]

subscription are renwed automatically if they are not canceld

[spring void]

@sand folio contact in game support

[sand folio]

I did

[molten crown]

@ancient harbor yeah

[ancient harbor]

so how i can cancell it i want subscribe

[molten crown]

@mighty crypt previously reported. Upvote the existing post in #555492558428700682

[ancient harbor]

but next month i will subscribe by myself if i want

[old cape]

If a team gets disqualified in the crew challenge qualification is there any possibilty that teams get 1 rank up?

[night cloak]

@ancient harbor Go to google play, subscriptions and cancel it

[tacit creek]

This game so lagging I want delete this game

[molten crown]

@night cloak we can’t help with that. Only customer support can handle those issues

[night cloak]

The 3 lines

[molten crown]

@latent temple they aren’t since it was a google issue , that’s why other actions were made

[coral river]

I participated in bonus challenge but when the timer of lobby became zero then the section where timer was showing became blank

And My match didn't start

This happened twice

I want My 2 vouchers

[molten crown]

If you cancel your subscription either through play store or Apple ID you will have access to the benefits till sub time ends

[night cloak]

So you didn't complete the challenge ?

[ancient harbor]

thanks all

[night cloak]

Can I ask a real but funny question?

No

[coral river]

I couldn't able to enter the match why

[night cloak]

@molten crown okey, thank you

Based on what you wrote you missed the windows

[chilly lagoon]

@night cloak Contact the customer service team at [e-mail], only they can have a look for the reason why you are blocked

[coral river]

@night cloaki didn't miss the window,lobby became freazed After the Timer ended

[night cloak]

Don't email them , they won't read it

Next year the health reminder will come again?

Freazed ?

@chilly lagoon thank you

[coral river]

Pubg support is too bad in customer care Option Of The game

[night cloak]

Am 17th now next year I will be 18.

Okay

So can It be changed next year? 😂

[coral river]

@night cloakSTOPED

[night cloak]

@night cloak maybe

[quartz ether]

Anyone recently got the reply from ingame support?

[night cloak]

@quartz ether some have

O thanks. Lets see then.

[coral river]

Will I get any support?

[night cloak]

It reset once the time ended

[coral river]

What reset

Leave it I know I am not gonna get my vouchers

There is no way to Verify

For Pubg So that They Will give Me

[night cloak]

Well it will show completion and then they come after

[trim aspen]

Each time i open the game i get this screen and my phone graphics set to notched and i use normal

[night cloak]

@trim aspen read #555492558428700682 we already talked about that

[polar turtle]

@trim aspen yeah it pissing me off also 😖

[trim aspen]

@night cloak sorry i not a discord guy

[night cloak]

People have to visit that channnel as it's either already been addressed there or could be added. This channel can't fix everything.

[visual lodge]

How to get my uc back?

[night cloak]

What @visual lodge

[visual lodge]

I purchased uc with legal way . although i did used the trick later

[night cloak]

@visual lodge not allowed to talk about that. Information on it has been talked so many times we can't have any more fuss

[visual lodge]

I had 600 uc and 8100 in total i want my legal uc back

[night cloak]

Read the older posts. That's not something up for discussion anymore

[visual lodge]

I have to scroll a lot

Can i talk to someone in voice?

[night cloak]

Not sure what they meant by buying both prime & prime plus

Just upgrade and downgrade

[visual lodge]

How can file a claim to get back legal uc?

[night cloak]

Makes the Mose sense I suppose

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

@visual lodge just mail them

Are the birds going to be useful or just sit there ? I like them under the idea they do something

[stoic phoenix]

@night cloakwhat mail should we use?

[night cloak]

There is no mail @stoic phoenix

Use in-game support

@night cloak we don't know .

Settings , it's at bottom left

Bummer.

[stoic phoenix]

What is the official pubg mobile email id?

[night cloak]

There is no email . @stoic phoenix

You’re not allowed to direct email them

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

Do not use this channel to ask about—or discuss—the UC situation. All the information you need can be found in the channel's pinned messages. Further questions will not bring you any answers, as we have just as much information as you do.

[stoic phoenix]

@night cloak attached purchased proofs & details on in-game support conversations. Whats all we have to do right??

[chilly lagoon]

@plain bone use B to make single fire and B to free lock fire

[night cloak]

@stoic phoenix that's all but don't expect a quick reply since everyone in India is trying to do the same thing

[stoic phoenix]

@night cloak Thanks for your help appreciated

[night cloak]

@night cloak read up. We aren’t talking about it anymore

[daring loom]

Hello Pubg
I can't reach my account.
The game was linked to my Facebook account.
Will my account open?

[night cloak]

What ?

Anyone got an idea when gifting is coming back?

No information on it

[daring loom]

my facebook account is closed. I can not enter the game

İD 576860184
Xiaomi mi a2
Azerbaijan

[night cloak]

Then you can’t play the game with that account

Nothing we can do about that

Contact facebook then @daring loom

[daring loom]

I want to connect to a new account.

[night cloak]

People still trying to access a Facebook linked account without a active Facebook , why?

The connect a new account

[daring loom]

@night cloak facebook does not give my account.

[grim grotto]

Hello, I'm having some trouble with ping while playing Asia server. Normally I get around ping around 50 to 80ms and now it's around 200 to 500 in Asia server. I don't think it's my internet cuz I'm getting around 200 to 250ms in Europe server, which is normal as I'm playing from India. Game is unplayable with higher ping. Anyone experienced this? And if you guys have a fix for this solution pls share

[night cloak]

If you’re Facebook account is removed by Facebook you have to use something else

[viscid dagger]

@grim grotto it's cross server matchmaking

[night cloak]

@daring loom why are you posting these , they don't relate to your question. Just make a new account

He's probably trying to show that he had good stuff in his acc and lost it

[grim grotto]

@viscid dagger it is happening in every mode I play, even in squads

[viscid dagger]

@night cloak are you a mod here??

[daring loom]

I put money on the game.

[night cloak]

It doesn’t matter

You’re facebook is gone so your account goes with it

[viscid dagger]

@grim grotto this shouldn't happen then

[night cloak]

It why I don't touch my facebook

I can get a mod

[viscid dagger]

It happens with me when I'm playing duos on sanhok or when it takes 20+ seconds to find a match

I don't know the rules but I think if you have to be a mod here you really need to understand people's situations and try to help them instead of being rude at them

[grim grotto]

@viscid dagger is there a way to disable cross server matchmaking?

[night cloak]

You don't

There’s nothing rude

What's the issue @viscid dagger

[viscid dagger]

When the introduced that they used to ask if you want to do croos server matchmaking if it's taking time to find a match

[night cloak]

It’s really just the fact they can’t use their account since Facebook isn’t active anymore

Cross server matching was removed long time back

@viscid dagger

[daring loom]

@night cloak My player does not come back?

[analog pine]

I have a question

[night cloak]

?

It’s a dead account , so you have to start over

[analog pine]

in #news prime plus has discount, I open the game and I don't see any discount

[viscid dagger]

He can msg pubg customer service and I know they can help

[night cloak]

It's not for everyone

[analog pine]

special region?

[night cloak]

They can't since it's Facebook closed

[analog pine]

the discount is in special region?

[viscid dagger]

He have the customer id

[night cloak]

I think only US maybe Canada has the discount

[analog pine]

ah

[grim grotto]

@night cloak then why is this happening? My net is working fine. I have normal ping in all other servers except Asia

[analog pine]

so if I have Canada iP it'd work?

[night cloak]

They can't magically move it

You’ll get banned for faking one

[viscid dagger]

Then pubg's customer service sucks

[analog pine]

ah ok

[night cloak]

They have to talk to Facebook

[viscid dagger]

Coz I've got back other game accounts by talking with their customer support team

[daring loom]

@viscid dagger I wrote pubg mobile. The response did not come

[night cloak]

Facebook are the ones who can recover it

[viscid dagger]

That UC thing is making their customer service busy

[night cloak]

Since it’s their side that’s locked

[mortal patrol]

what is the account manage?

[night cloak]

The place were you manage your account information

Basically

[modest hinge]

Can i get help

[viscid dagger]

@night cloak if they can take back people's royal pass I'm sure they can easily give back his account

[modest hinge]

My phone sucks can you buy me a new phone guys

Please

[night cloak]

@viscid dagger not Facebook's.

@modest hinge no

Why would we buy you a new phone?

[viscid dagger]

No but they can manage to give him access back to his account so he can link his another account

[daring loom]

My facebook account was closed unreasonably. I did not answer facebooka to me.

[night cloak]

Facebook loced the access

They can play with pub account but he won't have access without Facebook

Now if it was linked to Twitter or something also than they could transfer the link

[daring loom]

hopefully pubg mobile will reboot my player. until I have broken the rules in the game.

[night cloak]

Till then the isssue needs too be talked about with Facebook

[viscid dagger]

@daring loom you can't login your facebook account, right???

[night cloak]

I don’t think they understand

[viscid dagger]

The only thing I have to say is this game's customer service sucks

[daring loom]

@viscid dagger bro my facebook account is closed. do not give back.

[night cloak]

Only Facebook can fix thatt

[modest hinge]

You guys dont understand sarcasm

[viscid dagger]

Nope @modest hinge

What's that??

@daring loom I think you need to do some kind of verification to get back facebook account 🤔🤔🤔🤔

[modest hinge]

Why dont u just forgot password for ur fb account lul

[viscid dagger]

They locked his account, he probably knows the password

[modest hinge]

Did u msg other girls for bob vagene and they reported

[viscid dagger]

Not me

[modest hinge]

Ye i mean him

[celest shadow]

@daring loom Please send screenshots of the following issue you have stated for further understanding for us if that is a possible source you can provide. Thank you.

[daring loom]

@celest shadow will help me?

@modest hinge no my account is facebook. You do not have to ask for a new password.

[modest hinge]

Wow do you know Hindi? Cuz your English is very bad

[celest shadow]

From my understanding, your issue is more Facebook sided. I suggest contacting Facebook Support and talk to them regarding this. Provide them with sufficient information and evidence that the account truly belongs to you and you might be able to have access to that account again. @daring loom

[steel zinc]

There is something wrong with sharpshooter title, i completed the mission 5 times following all the rules but haven't got the title. Please help me with this.

[daring loom]

I'll go from Azerbaijan. I am turkey.

[modest hinge]

@steel zinc solo platinum+rank and only headshots?

[celest shadow]

@daring loom Can you maybe give some screenshots regarding your issue?

@night cloak What seems to be your issue?

[steel zinc]

@modest hinge yes bro i know, i did 4 headshots in a row with awm without missing a single shot, still didn't get the title

[night cloak]

It's showing in the loby @celest shadow

After finishing a match

[celest shadow]

Do you mean the menu pops up after every match?

[night cloak]

Same @night cloak

@celest shadow yes

[celest shadow]

It's a known bug, please refer to #555492558428700682 and send a report there if you wish. Multiple players have reported regarding this issue. @night cloak

[lunar needle]

@Error 403#1174 @celest shadow he is pointing out that , that screen is repeated after every match

[celest shadow]

Yes, I'm aware of that bug. @lunar needle

[daring loom]

@celest shadow I have payments. There is an archive. ip address. the last time I entered xiaomi mi a2 game. What else is there?

My instagram account

Youtube account

@celest shadow What else can I give?

[spring void]

@daring loom stop advertising

Delete these or someone will take them as ads

[daring loom]

@spring void I can not advertise. I only want to report that I have an account.

[modest hinge]

@steel zinc it might be bugged

But are u sure enemies were 50 metres away

@daring loom GIVE THE FB ACCOUNT BOIII

[turbid python]

Does crew challenge finished????

[celest shadow]

@daring loom All I can say right now is to email or get in touch with Facebook Support Team and try to retrieve your old Facebook account back.

[vagrant dew]

Why is the game graphics setting reset every time u launch the game

[zenith light]

@vagrant dew
Same with me

[night cloak]

Same

[steel zinc]

@modest hinge yes they were atleast 100 metres away

[modest hinge]

Ye well pubG bugged

BugG

[balmy sleet]

I got a video of 2 people teaming in solo

Will they get banned if I send the video or will I be wasting my time?

[steel zinc]

@balmy sleet do you know their in-game names?

[balmy sleet]

Recorded them and the moment I killed them so their names are shown

@steel zinc

[modest hinge]

Man try doing it

Who knows

[night cloak]

They won't get a ban @balmy sleet

Only a small merit loss

[lost jewel]

Is done some love

With PUBG with 7 consecutive chicken dinner

I reached ACE now

[tame kindle]

what to do when game stuck at checking for updates?

[velvet jolt]

why gifting is disabled ?

[polar turtle]

@balmy sleet they won’t get ban. Pubg support don’t care. I was recording cheaters and sending to them and they don’t care.

[spring barn]

I havent got any g36c in classic erangle is g36c available in erangle or not?? I have played about 70 games but haven't got any g36c

[lime juniper]

The gifting system has been temporarily disabled due to the previous technical issue concerning the UC payment, @velvet jolt. It will be enabled again in due time.

[polar turtle]

@spring barn in vikendi its on map instead Scarl like QBZ In Sanhok

[spring barn]

@flint garnet

@polar turtle ohh

[lime juniper]

Have you tried to reinstall the game, @tame kindle?

[velvet jolt]

@lime juniper thanks

[flint garnet]

It's vikendi exclusive @spring barn

[spring barn]

@flint garnet hmm ty

[tame kindle]

no I don't wanna download whole 3.4Gb something again

[lime juniper]

What about repairing the game?

[tame kindle]

I can't repair it as it doesn't let me get to that part

[polar turtle]

Will I lost my button settings after reinstalling or repairing the game?

[lime juniper]

Yes, unless you have saved them to the cloud. I do not remember if that is manual or automatic.

[tame kindle]

reinstalled it it's fixed now thanks

[lime juniper]

You should try to reinstall it while using a Wi-Fi connection, @tame kindle.

[tame kindle]

yeah did that

[lime juniper]

Pleased to read that. Do enjoy.

Did you find the answer, @polar turtle?

[polar turtle]

@lime juniper nope

[lime juniper]

Do you know to save the HUD configurations to the cloud, @night cloak?

[tough shadow]

I connected my account with Twitter as well as Google Play, if I lose my twitter account, will I still be able to access it with my Gplay account?

[lime juniper]

Yes.

[tough shadow]

Cool, thanks!

[balmy sleet]

@polar turtle @night cloak sad then xd

Anyway, gonna keep the video. It's a nice memory, they got rekt 😂

[wispy matrix]

hud configs? take a ss modern soution

[night cloak]

Can we still gift things with UC for friends with enough synergy?

Because the option isn't showing up

[wispy matrix]

it will be available at a later time

[vestal frigate]

How much space does the pubgm chinese version use compared to the English version?

@lime juniper can you answer?

[lime juniper]

I am afraid I do not know, and we do not provide support for the Chinese versions here.

[vestal frigate]

Thanks, fyi you blocked my dm..

[lime juniper]

I have disabled private messages on a per-server basis.

[night cloak]

@wispy matrix what do you mean?

[wispy matrix]

@night cloak it was disabled to stop uc exploiters from gifting away items to their friends. its obvious they'll open it again

[night cloak]

So ... I just bought UC for nothing @wispy matrix

What the actual..

Like I don't like the game at all I just wanted to give something to my friends and now I can't.

How much will I have to wait

[willow dune]

There is no news about it yet

[night cloak]

Uh

Hate that game anyways

[proud oracle]

These Pubg guys don’t even try to fix the bugs, my stats are freezing when I try to check

I reported in the bug section with proof, no reply

[night cloak]

How to report a hacker other than in app support stuff

I have proof

And i want him banned so damn fast

😭

[wispy matrix]

@night cloakpls refer to #481198147478224896 5.1 for cheating reports.

[night cloak]

Oohk thnks mate

[lime juniper]

They receive quite a few reports and support requests every day, @proud oracle. Please have some patience. Developing and maintaining a game is not the easiest task.

[versed grail]

1.I linked my game via google account and facebook but i changed my device for iphone how to link it via gamecenter pls.
2.when I connect the game in ilhone i was have so many facebook friend so I deleted all my facebook friends but they still show up in the game I couldn't remove them

[proud oracle]

@lime juniper I had this problem since last month and reported and waited until now

[crude imp]

I got reset now im Bronze on both FPP and TPP, anyone can help?

[lime juniper]

You cannot change it now when you have linked your account to two social media accounts, @versed grail.

The Facebook friends will still remain.

[night cloak]

Hello @everyone

[lime juniper]

Again, @proud oracle, please be patient.

[night cloak]

My game is lagging too much

[crude imp]

Thats what currently shows on my SEASON section, but in game history It shows that my actual rank is BRONZE and is not counting my wins

Im top #1 on my country, why this happens?

[night cloak]

@lime juniper hello :) I have a complaint regarding pubg mobile

[crude imp]

Let me check

fokin servers lmaooooooo

Thanks moha 😃

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[lime juniper]

Feel free to send complaints to the customer service, @night cloak.

[night cloak]

@lime juniper my game is lagging too much taking slower time to load why is that ?

[crude imp]

@lime juniper How can I stop the "join game" requests?

[lime juniper]

What device are you using?

Do you mean friends inviting you to matches, @crude imp?

[crude imp]

yep, I dont want to receive any invites at all

[night cloak]

@crude imp u cant. U can skip for few minute though

@lime juniper I'm using a samsung C9 pro

[lime juniper]

There is no way to disable that.

[crude imp]

sadly

Thanks.

[lime juniper]

What do you mean by lag, @night cloak? Are the animations choppy, or do you notice delays?

[night cloak]

@lime juniper can i help others with the support i hv knowledge of ?? Trying to do that from 1-2 days but dont know if i m allowed to do so

Delays @lime juniper and lagging

[lime juniper]

Yes, of course. Just make sure to read this channel's pinned instructions, @night cloak.

[night cloak]

@lime juniper ok

[lime juniper]

It may be that the game is not well optimized for your device yet, @night cloak. Try to keep the background processes to a minimum when playing the game.

Delays are usually caused by an unstable Internet connection, or due to server latency. Try to play on a different Internet connection or connection type, and/or switch servers.

[night cloak]

@lime juniper Thank you for the help!
Much appreciated

[simple hearth]

My friend's Facebook ID got hacked & now he's unable to log-in in game, is there any way to recover his account without Facebook...?

[lime juniper]

They can contact the in-game customer service, @simple hearth. Other than that and contacting Facebook, there is nothing that can be done unless they manage to recover the Facebook account on their own.

[wary elk]

Hey what up, I played a Acarde game and the camera is so weird but comfortable, I stock in the door and I ducked and from there I could not return to normal. I could not jump or handle the sight either.

[storm flume]

Hello, @wary elk!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[simple hearth]

Oh-kay, I'll ask him to try that. Thanks for your response...
@lime juniper

[full coral]

Hello @lime juniper , can you tell us why in the vn version of pubg mobile has not yet appeared the prime plus to be bought? Thank you!

[lime juniper]

It is not supported in that version yet. Fear not: this will surely be available in the near future.

[primal oracle]

What

[gleaming abyss]

@lime juniperi want you to take a look on this strange issue
Today i was playing suddenly my game froze and it said server timed out
I tried reconnecting but it didnt work
Then i restarted but it kept getting stuck on this screen

[lime juniper]

Have you tried to reinstall the game?

[gleaming abyss]

Then i tried when my friend had finished then i was able to login

[lime juniper]

Did this occur only once?

[gleaming abyss]

Then i tried to join another game it got stuck at this screen

After that i was brought back to menu several times where it told me to join again

And in the end this showed up and game crashed

After that same thing repeated

I had to wait for my friend to finish then i was able to login

[lime juniper]

Try to repair or reinstall the game. If these issues continue to visit you in the future, do not hesitate to report them to the customer service, as well as in #555492558428700682. It may be related to temporary server issues.

[gleaming abyss]

That has happened several times

[sly stream]

@lime juniper is it possible for you to help me with regard to frame drops and frame freeze? I'm currently using OnePlus 6 and have a 100mbps connection and get 20ms ping in game yet I face severe frame drops and server lags

[gleaming abyss]

I tried repairing
Reinstalling
Clearing cache
Clearing data

Last thing left to do is resetting my device

[lime juniper]

Your device is quite new and the game may not be properly optimized for it yet, @sly stream. Please give the developers some more time. They are doing their best to improve the game to offer everyone the most pleasant game experience.

What about switching Internet connection or connection type, and/or servers, @gleaming abyss?

[gleaming abyss]

The issue is that im playing duos and in duos you get 10-15 points for a win
And i have lost like 200 minimum already

@lime junipertried everything

4g 3g wifi everything

[sly stream]

@lime juniper are you sure it's not optimised? It has been 10 months since the device came out

[lime juniper]

I am not sure, @sly stream, no. But you are not the only one reporting this for that specific device.

Try to inform the customer service and live with it until they optimize it, @gleaming abyss.

[gleaming abyss]

👌

[sly stream]

@lime juniper is there any kind of temporary fix? I have tried reinstating the game, formatting my device, clearing cache. Is there anything other than these that I can try?

[lime juniper]

You could try playing on a different device. Possibly on a computer with Tencent Gaming Buddy. That is all I can recommend.

You can ask questions in this channel, @night cloak. #555492558428700682 is for concrete bug reports with detailed information.

There is no update on that, @potent thicket. However, rest assured that the developers are continuously working on this, even though it may not be easily noticeable by the community.

[tall pawn]

Hi i need help

Please help me

😭

[willow dune]

state the issue

[wispy matrix]

@tall pawn what kinda help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[tall pawn]

I want unlink my game from twitter

Then link it to face book

But i cant see any way in my setting

[wispy matrix]

you cant unlink your pubgm acc from any social network

however you can add two social network accounts to a single pubgm acc

[tall pawn]

I need it

I have google pley and twitter

[wispy matrix]

you cant unlink 🐺

[tall pawn]

I unlinked from my twwiter site

[wispy matrix]

it will show the same progress in your pubgm acc once you add it

[quartz moth]

I Purchased1500+300 UC in PUBG mobile using google play for elite royal pass and today it's been downgraded. I purchased elite pass legally and genuinely using my credit card but you guys took it away. Why this kind of Fraud? Attaching screenshot of the payment and i have mailed all the details of payment but no response. In game support is also not replying. Help me. My character id is 575615956.

I've provided all the details of payment.

[lime juniper]

Did you recently receive an e-mail from Google Play, @quartz moth?

[frigid terrace]

My PUBG graphic settings keeps resetting randomly! Only me?

[spring flame]

Must be set automatically by the game to provide the best experience according to your device performance and configuration or you're using a third party application to override the settings provided by the game @frigid terrace

[solar magnet]

My pubg graphics are again and again resetting and its not cool cuz i have to restart every time to apply the settings

I have a notched display it makes it to Normal display again and again

Any solution ????

Lot of my friends facing the same issues

[pulsar prism]

Is there a way to buy prime plus subscription for one time only?

[lime juniper]

Yes. You can cancel it at any time via your profile.

[solar magnet]

Any solution for my problem

[pulsar prism]

Apple ID?

Like other subscriptions

[lime juniper]

Your game profile.

[solar magnet]

Or u just answer quarries related to money

[pulsar prism]

Oh ok

[lime juniper]

Please contact the customer service for further assistance, @solar magnet. In the meantime, you could try repairing the game.

[solar magnet]

Did that already nothings happening on repairing @lime juniperth

[spring flame]

or try resetting the graphics by tapping the bottom button, clear cache... or if nothing works try a clean reinstallation
if nothing works contact ingame support

[old cape]

@lime juniper

I dont know why but i have somtimes a bug to get in a car and hes buggin out and then i Stuck in the car and cant get out
Or on a motorcyle i want to drive it i press on the button i am 1 sec on it and it wanted to bug me in it but i cant bc of the motorcyle Size

[quartz moth]

@lime juniper yes i did.

[lime juniper]

Regarding the UC situation, @quartz moth?

[storm flume]

Hello, @old cape!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[quartz moth]

@lime juniper yes i got the mail from google regarding glitch.

But why they took rp purchased legally?

[soft elk]

how can i fix that

[quartz moth]

@lime juniper

This was before glitch.

[old cape]

@lime juniper this shxt in ingame Service 😂

They cant help me there

[soft elk]

how ? @spring flame

[spring flame]

You have to contact the customer service. The account data in the global version is not transferred to the Vietnamese version and vice-versa, and you cannot revert the change. @soft elk

[soft elk]

okay

[faint shadow]

My teammates and i more often than not are matched in games whose server are based in Thailand (or smwhere around there) rather than the Indian servers
why so ?

[lime juniper]

That is the punishment for exploiting the payment system, @quartz moth. You will be unable to get the items back.

[storm flume]

Please read this channel's pinned messages for further information, @soft elk:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[earnest forge]

Hi i'm unable to purchase Prime plus subscription. I have loaded my google play credits with enough amount to get one but still fails to get. It says "insufficient balance" for prime plus subscription only, I can get prime subscription without any problems. Can I get solution?

[lime juniper]

We cannot help you here either, @old cape.

[earnest forge]

I have tried logging into different devices aswell but still I having same problem

[lime juniper]

Try to load your balance with a little more money.

[earnest forge]

It's already above the required amount

[soft elk]

@lime juniper how can i fix that can you help me

and sorry for tag

[spring flame]

@faint shadow As of now pubg doesn't serve country wise server bifurcation, best you may try is to select language preferences before matching.

[soft elk]

oh

rip

[lime juniper]

Still, @earnest forge. If the error message specifies that the amount is insufficient, there is not much else to do.

[earnest forge]

@lime juniper Well I can make sure I have the adequate amount to purchase it. Rest everywhere it works fine expect that prime plus thing.

[lime juniper]

Contact the customer service, then.

[chilly lagoon]

@earnest forge what method are you using to buy the Subscriptions?

[earnest forge]

@chilly lagoon google play credits

[chilly lagoon]

@earnest forge and what kind of error exactly it shows

can you try again and then take a screenshot of the error you are getting, i might be able to help

[earnest forge]

@chilly lagoon

@chilly lagoon Prime plus is available in India at ₹400 for first month

[chilly lagoon]

you bought things in pubg with same method before?

[earnest forge]

@chilly lagoon yes I bought 300uc

It worked very well

[chilly lagoon]

was there ever a fee charges?

[earnest forge]

@chilly lagoon no

[chilly lagoon]

@earnest forge bro, from what i think is your google play has problem

[night cloak]

I haven’t been playing PUBG for a while now. Can someone apprise me on the upcoming updates?

[earnest forge]

@chilly lagoon Yes that's what I'm thinking too but I got this problem for first time.

I even tried changing device still the same issue

[chilly lagoon]

@earnest forge yes it can happen anytime, best to contact your google pay service, but before you do that i suggest one last thing, log out from your google pay and then refresh again

set everything again

[slender mason]

I was looking into livestreaming. I'm wondering is the best way to mirror your phone to pc and then use OSB to stream that footage? Seems like it would be less CPU intensive for my phone

[chilly lagoon]

@night cloak click on "File Claim" and explain to the support team, only they can help you.

[earnest forge]

@chilly lagoon Sure will do it today

I already tried logging in my accounts on different devices still no luck

[spring flame]

@slender mason Try using any http screen share protocol applications

Hey! Seems like you're experiencing lag issues on your device.. Don't worry we got you covered. First off you may look at the minimum system requirements for PUBG Mobile.
System Requirements
RAM : 2 GB
CPU : Quadcore 1.5 Ghz
GPU : Adreno 306
If your device is a flagship or meets all the requirements there are two more possibilities: Too many background processes or Device not optimized.
Too many background processes
Open task manager and kill high memory consuming apps!
Device optimization
Open the graphic settings by tapping on the gear icon on the right bottom corner and set it to according to your preferences and make the framerate as high as possible and turn on anti aliasing.
Server Issue
Oh even that can cause lag? Well ofc! Before getting into a match tap on the option to choose a server that best suits you, how to find that? The server that has the lowest latency is the best choice for you! Also if you're on Mobile Data chances are your ping will be high! Switch to a wifi or a different network.
Problem still not resolved? While being ingame tap on report and submit it accurately

@lime juniper ^

[night cloak]

Can someone notify me of the upcoming updates please? I haven’t been playing pubg for a while

@spring flame I did

[night cloak]

Guess my messages aren’t worth this servers time. Lol

[slender mason]

@spring flame okay cool. I'll experiment when I get home.

[spring flame]

@night cloak #chat

[hollow cloud]

hello! what's wrong with gift button?
it will be back ??

[spring flame]

@hollow cloud It has been suspended temporarily due to the UC glitch and will be back very soon.

[hollow cloud]

oh..okay, thank you! @spring flame

[night cloak]

Guys can some one help i m stuck at the login page and it says check your network connection

[spring flame]

well then check your connection? Try restarting the device, turn off any VPN's & proxies, try using a different network or clear cache and data then try again. @night cloak

[night cloak]

@spring flame mate I tried all that and even repaired the game still the same message appears 😦

[lime juniper]

Are you using a public Internet connection?

refer to this guide  @ScorpionaAsh https://www.saintlad.com/fix-internet-error-on-pubg-mobile-apps/```

[night cloak]

@lime juniper nope mate

[lime juniper]

Try the link that Noobᶦᵈᵒᵗ ᵈᵉᵛ sent above.

[night cloak]

@lime juniper okie will try this and get back

[tranquil atlas]

Anyone else having issues trying to buy the prime subscription?

[rose lagoon]

Did they remove gifting in-game?

[lime juniper]

Yes, @rose lagoon. It will be available again soon.

[rose lagoon]

okok

[lime juniper]

Try again at a later time, @tranquil atlas.

[trim aspen]

@lime juniper any news about graphics bug

[tranquil atlas]

@lime juniper

[lime juniper]

Unfortunately not, @trim aspen.

[trim aspen]

@lime juniper thanks

[sterile swallow]

I did purchase a RP with my real money but after the play store glitch it’s gone what should I do any suggestions I tried to contact customer service but there is no response

[lime juniper]

Consider it as your punishment. You will not be able to recover those items.

[sterile swallow]

What punishment??

[storm flume]

Please read this channel's pinned messages for further information, @sterile swallow:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[mortal patrol]

@sterile swallow Cs is will respond within 1 to 14 days according to the density.

[sterile swallow]

Any suggestions plsss

?

[regal dust]

@lime juniper lmao, you kidding me? There is nothing like exploiting the payment system. It's not like penetrating the payment gateway to get free stuff. You just go through the normal payment flow and it automatically gives you uc for free.

[keen hull]

@lime juniper it was a google play glitch... they accepted it... there is no hacking... they should give it back

[sterile swallow]

Yes bro u are right

[spring flame]

why do i feel all these are alts?👀 nvm thou just saying no need to reply tp this message

[sterile swallow]

If that was a hack them why pubg gave us a compensation

Then*

[lime juniper]

It is not quite that simple, @regal dust. You intentionally spend time on changing the region of your Google account and other steps to convert Indian currency into US currency.

[mortal patrol]

+1

[sterile swallow]

U can call it a trick not hacking there is no 3rd party app involved @lime juniper

[regal dust]

Well in my case the account was already a US account since 4-5 months. And i got free stuffs in the normal payment flow.

[lime juniper]

If you continue this conversation here, not only will you be muted: your alternative accounts will be permanently suspended.

And you can read the pinned messages, @sterile swallow.

[sterile swallow]

Where I can see that

[storm flume]

Please read this channel's pinned messages for further information, @sterile swallow:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[sterile swallow]

Yes u are right they have right revoke items of exploit money

But bro I did pay for that uc go and read your pinned msg and understand it @lime juniper

[lime juniper]

The final answer is that you will not be able to recover those items. Consider thinking twice next time before doing something stupid.

[slow zephyr]

Um, dunno if this should go in the #555492558428700682 or not (if it does, I'll gladly put it there as well) but the S6 Combat shoes lose their graphics when used with S6 pants.

[lime juniper]

Is it similar to this issue, @slow zephyr? If so, feel free to upvote it.

https://discordapp.com/channels/393088095840370689/555492558428700682/559810660263788553

[slow zephyr]

Ah yes, thank you. Upvoted.

[plain ibex]

Respected sir ,

While I and my teammates are playing duo in Erangel ; we again faced hackers the hack is changed name the hacker who killed us has modified his name so gamer search engine is showing an another player who haven't played actually at that time.

I really congrats you guys to exterminate the people who used a petty glitch of 8100 uc , and you blocked their profiles whitewash their account ; but did you really had any intention to stop this hacker ?

They simply use game guradian to hack these use hack to bypass emulators as mobile

Here is the screen shot of these hacker duo who are pushing rank , I got a negative of 29 a won match get me a maximum of 20 , so I had to!  again try reach that , just because you guys can't stop a hacker community.

you sell dresses , crate skin but have you ever thought of respondin all the players who are trying hard to evade these hackers?

well again congrats for spoiling this good game and thanks for encouraging hacker community to hack more and you ban people who jus use gfx tool to enhance the display jus they can't but a 500 dollar device.

the Endgame who is hacker has  Indian flag while  belonging profile belongs to an another player with no flag , more over he has no record of duo , while we jus killed in duo.

Funny isn't it?

should i say thanking you ? as formality?

will there be a pubg like compensation of points or crate fragments? a developer failure do demand a compensation isn't it?

[hybrid tide]

Why is my game like this and how do I fix??

I've reset the game, uninstalled and reinstalled, signed out, changed graphics settings to normal, and reset my device, yet nothing works. It makes the game literally unplayable

[night cloak]

I don’t see anything wrong

[hybrid tide]

Everything is half an inch to the side, so it is suuuuper hard for me to use my controls @night cloak

[crude estuary]

@hybrid tide bro there will be an option like curved screen or notch scree and so on try changing it 🤔

[hybrid tide]

@crude estuary i did

It doesn't help in any way

[pulsar dragon]

Hello, I have problems logging into my account, before the control download is a departure. But with guest account goes and plays without any problems

[hybrid tide]

@crude estuary I changed it multiple times and it still did not help

[flint garnet]

@pulsar dragon Have you tried reinstalling the game?

[pulsar dragon]

@flint garnetYeah, the thing is, I already reached out to you yesterday. And the question was, did I play a different version? To which I replied no. But not having understood issue immediately I responded that there is no

@flint garnetBut I installed PUBG TIMI like it's called

@flint garnetCould this as the influence?

[flint garnet]

@pulsar dragon no, Timi is a completely different game

@pulsar dragon Have you tried contacting in-game customer support?

[pulsar dragon]

Yes, but I never got an answer.

@flint garnetAlso appealed to the Russian discord, but there is nothing to help could not or may not even tried. Because their only answer was that you may have lost your account.

[flint garnet]

@pulsar dragon It make take a week to get a reply from customer support

[pulsar dragon]

Do you have the opportunity to check my account on the cash of any bans?

[night cloak]

How to buy UC in Tencent gaming buddy

India

[pliant silo]

When I open pubg mobile it gets stuck on the loading screen like this please help

[night cloak]

What is your internet speed

[pliant silo]

10 mbps that’s not the problem

[night cloak]

You can clear the data of your app

Dumb question how do I get more materials for the lab

[pliant silo]

I already reinstalled

Didn’t fix it

[night cloak]

What is your specs

[pliant silo]

iPad 2018

[night cloak]

Then I don't know😐

You have everything thing good

I also have a more problem

[pliant silo]

I opened the Korean version that I have and it works perfectly fine so it has to be an issue with global version

[night cloak]

That may be

1 pubg in 1 device

I think

So

When I land on the ground every house is blurred

[pliant silo]

I’m reinstalling deleting the other pubg korean version and freeing up space

Maybe that will fix

[night cloak]

Hmm

Do you know about my problem

What is the problem

[pliant silo]

I don’t know

[night cloak]

Hmm

May support help

I have a question

[flint garnet]

@pulsar dragon I am not able to do that.

[night cloak]

Where do we find more materials to build the gun lab

Also does subscriptions have a limit? For 50% off

[rare scaffold]

English @alpine peak

[alpine peak]

Soory

Sened by mistake

[rare scaffold]

I copied it and it wasn't getting deleted

[alpine peak]

Sorry again

It was by mistake not me to send here

[potent thicket]

Hey that prime plus membership is just fot one month

[vital sluice]

You will be charged $9.99 second month onwards unless you cancel the subscription, @potent thicket.

[potent thicket]

Oof thats trash -_-

[alpine peak]

My emulator keep telling me " Google services has stopped" and kick me from the gam or not allowing me ti lunch it @rare scaffold

[vital sluice]

Head over to #emulator-support , @alpine peak. He will assist you there.

[storm flume]

Hello, @alpine peak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[rare scaffold]

👍

[night cloak]

Well that's a big RIP.
All that money wasted for a glitched outfit lol.

[tardy grove]

:GWlulurdMegaLul:

[vital sluice]

Just has to be a visual glitch. Report it in-game @night cloak.

[pulsar dragon]

@flint garnetToday I was able to log into your account, but I did not have time to link it to another account. He went in and took off, but I turned off the game and when I came back the game was restarted and the problem came back

[flint garnet]

@pulsar dragon Did you do something differently? Perhaps a different network?

[pulsar dragon]

@flint garnetNot really. But at this point I lost my Internet connection, not for long. I tried to repeat the same actions,but it was useless.

@flint garnetAfter all, this is definitely not a ban? Then what? To whoever I asked, all just shrug. But who else has not faced this.

[flint garnet]

@pulsar dragon try using a different network

[pulsar dragon]

Tried, even tried from other device to come. All the same.

@flint garnetAnd as I mentioned before with guest account goes successfully

[night cloak]

Where can I buy more materials for my guns

[split wadi]

Help guys +0 fpp

+0 fpp duo squad solo

[night cloak]

Where can you buy these

[pulsar dragon]

@split wadiDo you play on your server? Just when I played on the other me for this points are not added

[split wadi]

Yes iplay on my servee

Server

@pulsar dragon yes bro i play on my server but i got nothing everytime iplay fpp

[pulsar dragon]

@split wadiТогда не знаю друг, игра столько денег делает и не могут до конца доработать игру!

@split wadiThen I do not know a friend, the game makes so much money and can not finish the game!

[vagrant dew]

@night cloak shop

[night cloak]

Nope

[vagrant dew]

U can buy with 500 silver fragment

[night cloak]

The gun materials aren't there

Show me

[vagrant dew]

Gimme a sec

[night cloak]

Ty

[night cloak]

Thate paint

I have paint

The material the arm

[vagrant dew]

U need 5 more

[night cloak]

No material see

The one next to the paint can

[vagrant dew]

The other one is in gumble create

[night cloak]

Is what?

[atomic grove]

My pubg account, 545758708 is hacked by an hacker

[vagrant dew]

@night cloak loot box creat

[night cloak]

Can you show me

Because I don't see them

[vagrant dew]

In shop

[atomic grove]

He then sold it to someone and that person contacted me and now asking money from me.

[night cloak]

I checked

[vagrant dew]

Lemme check

[night cloak]

Where do I get these

[pastel atlas]

Anyone help me out

The scarf I got from legendary find 4 is missing ... What Can be done to get it back

[worn echo]

@haughty sleet sir can you please help my friend @atomic grove. His account got hacked and sold to someone else.

[night cloak]

@worn echo Which logging method your friend was using? Facebook?

@atomic grove May I know which logging methods you're using?

Do you know a solution for me?

@night cloak There was a lab event where you could get materials, not sure how you can get it now.

[pastel atlas]

@night cloak can you help

[night cloak]

@pastel atlas You have to contact customer support in game for that. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

[pastel atlas]

I have contacted them but there was no option for me to write about that

[night cloak]

@pastel atlas There is. Follow up with the questions, at some point you're see "contact us" option on top right of the pop up.

Okay.. when will it comeback

@night cloak No idea.

[surreal mica]

Everytime I Open Pubgm, the game automatically choose default graphics and set it in Normal,I change normal to rounded corner. I've rounded corner device but everytime I've to restart to change my default settings,Any solution

[vale eagle]

why it's $1.06 for 60 UC ?

Isn't it's $0.99

[knotty bluff]

Where channels I should report a cheater?

[storm flume]

Hello, @knotty bluff!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[neat void]

Everytime a match ends.

[prisma willow]

Question

[surreal turtle]

Getting too much Ms in FPP 400-600 almost everytime

@neat void mee to getting this and settings change for my notched to normal

@night cloak

[prisma willow]

If u buy prime or prime plua, can I cancel anytime?

[surreal turtle]

@prisma willow yess

[split wadi]

+0

[prisma willow]

Making sure

Thanks Beast

[split wadi]

+0 fpp why

[night cloak]

That issue is reported in #555492558428700682 make sure to react with "👍" so devs will fix it.

[split wadi]

How to react

@night cloakhow to react

[night cloak]

Tap on previous 👍 message.

[split wadi]

Oh i see can i add react ?

To my report

[night cloak]

No.Only staff can do that.

[surreal turtle]

@night cloak getting high pings in matches on even on good connection

[night cloak]

On asia server?

[surreal turtle]

Yuppp

It's happening from last week or so...

It's like 460-600ms

[night cloak]

It is because of heavy traffic in the server. It will be fixed soon.

[surreal turtle]

Can't they make another server for Indian's

As we play more than any server😂

[night cloak]

It is possible in the future.

[surreal turtle]

Let's hope so for better gaming future they need to do that though

[modern temple]

this is so frustrating

i did daily missions over 10 times

and still they dont complete

[peak barn]

I just noticed one of my outfits is missing same as this one ( in the picture) but different color ( yellow, green) i had the full Outfit and the helmet ! Also not sure if more outfits are missing 😶

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[peak barn]

@supple wasp yes

[supple wasp]

@peak barn oh then it may happen with your account only so you should report soon

[peak barn]

Also one more Outfit is missing , @supple wasp when this happened?

[supple wasp]

@peak barn I am not sure why and when happend to you but you must report and they will reply to you

but you have silver frags you can get more cool outfit just an opinion @peak barn🙃

[peak barn]

@supple wasp i know but saving for more good stuff, also i want my stuff back that i paid for 😅

[supple wasp]

@peak barn oks but that outfit was from season 3 rp crate as far i remember 🤔

[peak barn]

@supple wasp yup i played all seasons except 4 , I'm 100% sure i had it because i played with my friends with these outfits red and black - white and red - yellow green .. etc

[supple wasp]

oks

[peak barn]

@supple wasp can you send the picture so i can contact the cu

[supple wasp]

ok

@peak barn save this whole set

[peak barn]

Thanks

[supple wasp]

welcome

[willow dune]

Do i need to pay the 9.99$ compulsory after one month? Or just pay one time 4.99$ and get all rewards with it!

[grizzled lark]

It is a subscription, just like your internet pack or cable service, @willow dune.

[willow dune]

Didnt got what i was looking for!

[night cloak]

How come there's a limit on the 50% off crates?

[woven atlas]

@willow dune if you do not want to pay 10$ next month you can just cancel it.

[night cloak]

Just purchased the subscription but money deducted and shows error. What should i do now ?

Anyone please help

[woven atlas]

@night cloak collect items and uc ingame

[night cloak]

Purchased in game only it's just a proof

@woven atlas

[woven atlas]

@night cloak receipt says 85/month. Your google play subscription says 850/month. Did you buy prime or prime plus ?

[night cloak]

Sorry this one @woven atlas

[woven atlas]

@night cloak collected your uc ingame ?

[night cloak]

Last one for mobile legend purchase i am sorry for that

@woven atlas no it shows purchase failed or something went wrong but my money deducted

[woven atlas]

@night cloak screenshot it

[night cloak]

Which one ?

@woven atlas

[woven atlas]

That error

[night cloak]

Now it shows purchase failed....

Only

@woven atlas

[woven atlas]

Bought the prime plus ?

[night cloak]

Yes @woven atlas

[zinc wyvern]

@woven atlas Pls have a look on it

[woven atlas]

Contact customer care ingame through settings with google play receipt and google play subscription @night cloak

[night cloak]

Now it shows purchase failed first it shows something went wrong

[zinc wyvern]

But I did not get the uc @lime juniper

[night cloak]

Yaa same problem.... @zinc wyvern

@woven atlas same problem like me only

[zinc wyvern]

Wft is this

[night cloak]

Okay @woven atlas

[zinc wyvern]

My 2 frnd have same problem

[night cloak]

Thanks for your support..

[zinc wyvern]

They Stocked 400 rupees

[night cloak]

😑

[zinc wyvern]

I'm I joke to u #Pubg

First this showed

[viscid zenith]

Same problem for me

[zinc wyvern]

We want our money back

[viscid zenith]

Yes

[night cloak]

Customer support is not replying from last Saturday. .. wtf

The subscription is broken. I wasn't able to get my discount for 120 Uac crate.

[zinc wyvern]

Tag to mods

They will only help to solve it

[viscid zenith]

They don't even respond if you are not a big youtuber

[zinc wyvern]

@viscid zenith True

[glacial stump]

Ever since the last update, every time I enter the game it shows me the "graphics have been set to" message, and is set to the notched screen setting. How can I fix this?

[night cloak]

Do not mention community team, @zinc wyvern.

[zinc wyvern]

@night cloak ok Sry

[night cloak]

Same issue for me, @glacial stump. :(

[zinc wyvern]

@glacial stump Same problem

What about the subscription, I invested 400 on it 😑

[spring flame]

Could you try and share a screenie cookie? I wanna see what the message actually says...

[cold tinsel]

100 UC which I redeemed from India bonus challenge using battle coins is missing after the UC glitch data roll back.

Character I'd: 564359725

[zinc wyvern]

Here is my payment receipt

[cold tinsel]

@spring flame Royale pass which I bought with real money also missing 😣

[zinc wyvern]

@cold tinsel lol

[cold tinsel]

Worst developers

[zinc wyvern]

@cold tinsel Yeah 😑

It's not pubg, it's actually Bug G

[cold tinsel]

People who spend nothing and used the UC glitch to 100rp living a great life. Thanks to bug g

[viscid zenith]

What am I suppose to do?

[spring flame]

try contacting the ingame support team @cold tinsel. I'm sure if you acted legit your UC will be rolled back

[zinc wyvern]

@spring flame no 1 reply there

[night cloak]

@spring flame it's money not UC

[cold tinsel]

@spring flame I gave them a mail. No response and they won't even care.

[zinc wyvern]

@viscid zenith wait for admin to see the problem

We can't do anything

Ok pubg just give us our money back

Now I don't want to invest a single money in the game

[spring flame]

what email did you use? @cold tinsel

[cold tinsel]

@spring flame developer email from play store

[spring flame]

try mailing them at [e-mail]

[cold tinsel]

@spring flameokay

[spring flame]

By any chance did you use the glitch @cold tinsel?

[cold tinsel]

@spring flame I did

[spring flame]

Well Consider it as your punishment. You will not be able to recover those items.

[cold tinsel]

@spring flame for that. Why they took my legit rp pass bought by money and UC which I redeemed from bonus challenge?

@spring flameokay nice what's the punishment for other people who used the glitch to 100rp?

[spring flame]

Same as for you.

[cold tinsel]

@spring flame all the rewards of 100 rp?

[cold tinsel]

@spring flame 99% who used the glitch haven't spend a single penny before

[low gorge]

Payment was successful but I didn't got any type of primeplus

[night cloak]

@low gorge same problem we didn't receive also

[low gorge]

Can any one explain me what's happening in pubg

[cold tinsel]

@spring flame and bummer I didn't use any glitch uc for rp

[spring flame]

Try waiting for quite a while... if nothing happens contact ingame support @low gorge

[cold tinsel]

@low gorge game will die when cod comes

[haughty cypress]

i highly doubt

[spring flame]

❤ @haughty cypress

[low gorge]

@cold tinsel yes

[cold tinsel]

Fix the problems first than adding more and more updates

[low gorge]

@cold tinselthat will not be done

[spring flame]

have pointless conversations in #chat pr DM's keep this place to discuss reports and let people ask for legit support

[cold tinsel]

@low gorge they are like "we don't do that here" 🤣

@spring flame I asked for legit support

[spring flame]

I've answered you, you will not be refunded. It's a punishment ffor you doings.

[low gorge]

@cold tinselpubg not only gives updates of seasons etc but aslo gives updates of lots of glitches and bugs

[cold tinsel]

Wah punishment for people who had legit UC as well. No punishment but only rewards for players who had only the glitch UC @spring flame

Very well balanced and true decision. Nice customer/buyer support @spring flame

[spring flame]

Everyone caught using the glitch has been punished @cold tinsel

[cold tinsel]

@spring flame dude how a guy who had not spend any money punished?

[spring flame]

@vital sluice would be the best person to talk to rn

[vital sluice]

He needs to contact customer support in-game for this

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[vital sluice]

Check pinned messages.

[cold tinsel]

@spring flame you know people who ranked up to 100rp have all the rewards with them. And u say they are also punished?

[low gorge]

@spring flame what u say for this one

Rs400 for 12months

[vital sluice]

https://discordapp.com/channels/393088095840370689/481200416349224980/561505603676143626

Stop the discussions about it here.

[cold tinsel]

@vital sluice so I don't even get back my UC which I got from redeeming?

[vital sluice]

That I can not answer. I just moderate this server. I already told you need to contact customer support in-game for this.

[regal dust]

Case 1 - People who spend 0 money on the game before, used glitch and still had all the rewards in their inventory

Case 2 - People who spend money before and bought an elite pass with their money, then after used glitch and lost their elite pass. Got punished.

What is the punishment for case 1 ?

[cold tinsel]

@regal dust yeah I don't get the logic

[low gorge]

@cold tinseldid observe the screenshot of payment of someones

[cold tinsel]

@vital sluice where in customer support can I mention my problem?

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[regal dust]

In game customer support didn't replied me from 6-7 months.

[low gorge]

@cold tinselrs400 for 12months 😂😂🤣🤣

[cold tinsel]

@vital sluice I didn't see any heading regarding redeeming uc

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[low gorge]

@regal dustthat was common thing

[ancient coral]

My payment was successful but I didn't get any prime membership,my has gone so what should I do please help

[low gorge]

@ancient coralwaste of posting no one hepls u

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[vital sluice]

We don't have people who manage in-game stuff here unfortunately. That's why we can't help with payment and stuff as well.You need to forward this to the customer service which is available ingame itself.

[ancient coral]

@low gorge yes you were right.

@vital sluice thanks for the help

[zinc wyvern]

@vital sluice no 1 reply there so it's pointless To send the msg there

[peak orbit]

Where do you post to play? I'm only new

[open light]

Is the use of gfx tool still prohibited?

[stark oriole]

Can someone explain this?

Wadu hek.

[open light]

Lol that guy used uc glitch. So he has access to those items

[night cloak]

probably

[stark oriole]

But isn't it an RP only skin.

At lvl 50 as well?

[night cloak]

Let's get that guy banned asap

[spring flame]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[open light]

The rp was set to 0. But thr items weren't taken bsck

[blissful nebula]

It worked for some people @open light

[open light]

Yes i know. Some people didn't have their uc set to 0. One of my squadmate got his at 32

Rp*

[blissful nebula]

Yes

[ancient coral]

Finally 😍😍

[open light]

SCAM alert! Lmao

Pubgm= scammers. Beware lol

[late scarab]

@ancient coral what you send customer support?

[night cloak]

The ENEMIES AHEAD/I GOT SUPPLIES Marks Aren't Working

can anyone help ?

[slim crest]

I m very disappointed with Pubg... Why they are not doing free bp to uc

I never used uc... Or royal pass of any season

[late scarab]

Help me

[slim crest]

Pubg mins uc.. And uc.. And only uc... No for free players.. Who play for timepass

[open light]

Lol.people still worried about bp and uc. Does the game run well enough to care for uc and bp?

[spring flame]

Mark the enemies within a 1000 meters and try pointing the crosshair directly at the items...
didn't help? try repairing the game by tapping on the wrenches logo while logging in @night cloak

[night cloak]

@spring flame that's what i am saying...those two aren't working

[spring flame]

try repairing

[night cloak]

done

4times

reinstall ? 🙄

[finite sequoia]

@spring flame Trolled😸

[open light]

@spring flame the repair button doesn't work anymore

I have been trying to click it for days and it never happened lol

[serene lantern]

@slim crest I mean.. it's already a free to play game and you need more free stuff huh

[spring flame]

share a screenie? @night cloak

[night cloak]

🤦♂

how will I show that it's not working

[spring flame]

by making a video

[night cloak]

🤦♂

wait

[slim crest]

@serene lantern yes i need more stuff..

Think about if pubg mobile is paid to play.. Then no one play... So pubg decided to free to play.. But they make money with uc

[open light]

@slim crest you dumb?

[serene lantern]

@slim crest you're on another level of dumb

[slim crest]

@serene lantern no.. This encome is only for developers

[serene lantern]

Move to #chat please @slim crest

[slim crest]

Ok

[open light]

As soon as we tell some bug the contributors stop responding lmao. Nice work

[night cloak]

Since the Update is the Game so laggy on iPhone 7+

@spring flame its 16mb

can't upload

[open light]

@night cloak no use sending any query here. Noone gonna help you

They gonna blame your device or internet or any other stuff that the game uses but will never accept how much the servers lag lol

[night cloak]

@open light hmm

[proper nimbus]

Can devs facking restrict access for indians, arabs players on european server

[night cloak]

WHY ? 😂

[open light]

@proper nimbus since the asian servers are so overfilled and lag so much. What options do they got except switching the servers lol

[spring flame]

use streamable.com @night cloak

[night cloak]

🤦♂

its not working

[proper nimbus]

Isn’t fair to see them everytime on european server ....

[night cloak]

can u give a solution or not

[spring flame]

well gimme one sec

[night cloak]

u turned it to as if i am lying about thia problem

and i have to proove it

[proper nimbus]

Asian server ..

[night cloak]

@proper nimbus so ?

[proper nimbus]

That is your place not on european server

[night cloak]

and who made that rule ?

@proper nimbus

[spring flame]

im just trying to find out your problem as its not working doesn't answer it completely also try reporting it ingame. I tried reproducing the error.. alas failed.

[open light]

@proper nimbus don't be a crybaby lol

[night cloak]

u r just scared @proper nimbus

😂

[open light]

Be straight to accept if you get wrecked by them lol

[spring flame]

#chat please

[night cloak]

exactly

[open light]

@spring flame no offense but just asking. Are you a contributor here?

[proper nimbus]

Ohhh yeahhh ... they are only laggers

[open light]

@proper nimbus or maybe you lag lol

[severe lily]

Hello, if I purchase prime plus pack in like mid of april. When will it expire?

[spring flame]

seems unlikely

[pale gulch]

I want to charge in the game.,How?

[night cloak]

@proper nimbus excuses 😂

[real rain]

@open light wanna talk to on #chat just asking

[open light]

Sure

[supple wasp]

@severe lily In mid of may

[serene lantern]

@pale gulch what?

[pale gulch]

@serene lantern
i live in Asia and i have google play card 25 euro not dollar
i want to charge with it

[serene lantern]

I don't think you can do that

Gift cards don't work internationally iirc

[pale gulch]

why

any solutions

[serene lantern]

Go to play store and try redeeming the card. Pretty sure it won't work

Let me check the interwebs

[pale gulch]

yup it not work but i need solution

[proper nimbus]

Change your region in play Store..

[pale gulch]

can use vpn

[proper nimbus]

Yep

[pale gulch]

ok i will try

[serene lantern]

You can't change your region without a valid payment method

[plain ibex]

hello i got a problems

[winter sonnet]

Vikendi freeze everytime when I play squad please help

[night cloak]

Is any mod online?

[serene lantern]

Just post what you want help with

@winter sonnet it's a known bug. They're working on it... I think

[misty pond]

can a mod pass this on and ask a dev to ammend it as its misleading it's saying it's $4.99 a month but that's just for the first month after the first month it's $9.99 a month

[hasty hatch]

I lost my kegit bought elitr royale pass Please Help!!

Legit*

[bright wraith]

I like this game a lot but One Request
(Please Add TAMIL on Matchmaking Language)
#pubgmobileaddtamil
@neon patio

[serene lantern]

Lmao

[cinder quarry]

I lost my royal pass which i purchased with my own money in season 3 i need my 600 uc back otherwise im going to cry

[serene lantern]

There's not a considerable amount of tamil players to add it as a language @bright wraith

@cinder quarry cry

[cinder quarry]

😭 😭 😭 😭

[serene lantern]

lel

[cinder quarry]

Here m crying now stop me

There is only one way to stop me get me my 609uC

[serene lantern]

No one's stopping you. Now move to #chat

[cinder quarry]

FO

[exotic citrus]

I like this game a lot but one request
(Please add TAMIL on matchmaking Language )
#Pubgmobileaddtamil

[maiden salmon]

When 0.12 Global will release ?
Any ETA !

[night cloak]

18-20 April Release Date of PUBG MOBILE 0.12.0

[polar turtle]

What about that cat head? We know when it will be available?

[night cloak]

It will be available soon.

Please avoid spamming same message over and over. You can suggest that through in game customer service, @exotic citrus.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

You can report it in #555492558428700682 , @misty pond.

[tranquil hazel]

I need help

Someone help me

[maiden nymph]

I m not getting any response from the customer support

I think this support is also made to solve the issues

[tranquil hazel]

@night cloak r u there ?

[maiden nymph]

@@haughty sleet @jolly charm i purchased uc but it didn't got credited to my account but my money was deducted same with my another account where pubg took all of my uc

It has been many days but still no response from the support team

[modest hinge]

Bamboozled

[tall python]

@maiden nymph im in the same boat. Support is fictive. Try email them and pray.

[maiden nymph]

I wasted my money for no use

[night cloak]

Yes, @tranquil hazel?

[tranquil hazel]

Thank you for the reply Arc

I have logged in with my account with Twitter ... Sad thing is someone hacked my Twitter account , happy I retrieved it back ... Even if I change the Twitter Gmail , password everything , he can able to login

I want my account to logout from all devices @night cloak

Help me with the issue

[night cloak]

Twitter account right?

[tranquil hazel]

Yes

[night cloak]

Then you should contact twitter customer support.

[forest gull]

How many outfits can I buy by purchasing the subscription

[tranquil hazel]

I contacted the support , even I deactivated my Twitter account ... After the deactivation also he is able to use it

@night cloak

[night cloak]

Looks like he still can login through game. Then you should contact customer support in game. They will revoke his access to your account.

[forest gull]

How many outfits can I buy by purchasing the subscription

[tranquil hazel]

@night cloak thank you soo much

[night cloak]

Remember that it will take some time for reply from customer support.

You can ask someone who have purchased it, @forest gull.

[maiden nymph]

@night cloak please help me

[night cloak]

Read my message above. Unfortunately we are only discord staff we can not solve payment issues. So you will have to wait for the reply from customer support, @maiden nymph .

[maiden nymph]

I have already waited for many days

[night fjord]

yoo

I bought the prime subscription

but some of the items in the shop still say no source at the moment?

whats the issue with that

[night cloak]

Then it might be available later.

You can ask him, @forest gull. → Sage#9044. He bought the subscription.

[night fjord]

some of them have I think expire dates soon

[maiden nymph]

Can i mail the pubg support team??

[night cloak]

There is no email atm. You will get automated reply from the existing pubgm email.

[maiden nymph]

Ok

[forest gull]

Will I receive the benifits of subscription if I cancel it in the middle?

[lunar heron]

How do i know if my crew qualified for pmco online rounds?

[night cloak]

If you cancel your subscription you will have access to the benefits till subscription time ends, @forest gull.

@night cloak hi