#questions

1 messages ยท Page 400 of 1

languid pike
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I still havent got any response from tencent. I have been repeatedly following up on emails every day. Tried the in game customer service too. Is thete any way where i can get help on this ? Lile seriously this is disappointing me to a next level now. Any mods that can help me here ?

echo crypt
languid pike
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Piston ? HEX ? whassup ? Where did you guys go?

haughty cypress
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@echo crypt the material cant be gotten now, it was a limited edition thing

echo crypt
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@haughty cypress then how can i upgrade ? why paint there ?

supple wasp
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material can be found by opening crates and there if you get 2same legendary items it will be turn into material automatically for reference watch ''powerbang video''@echo crypt

slim crest
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@haughty cypress ok

night cloak
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?

echo crypt
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@supple wasp No material in any create !!

night cloak
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@echo crypt If u get the upgradeable gun skin duplicate it turns into material

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It'll probably be added in another crate soon

supple wasp
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@echo crypt bro read carefully as i said do any classic or premium crate opening and then from there if you get 2same legenfary item it will automatically converted into material

night cloak
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Not legendary item @supple wasp Only the upgradeable gun skins

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If he gets any legendary item them he can dismantle for silver only

blissful nebula
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@serene pasture can I know whatโ€™s the problem

supple wasp
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@night cloak๐Ÿ˜‘ not necessary

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but oks if you think so

echo crypt
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need perfect support๐Ÿ˜

night cloak
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Bruh

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If you get TWO OF THE SAME UPGRADEABLE GUN SKIN then it converts to MATERIAL @echo crypt

serene pasture
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I have bought royal pass with my own uc but it not showing now

night cloak
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Cuz u used glitch @serene pasture

serene pasture
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i have invoice

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๐Ÿ˜ƒ

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i bought with my own money

hushed zephyr
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I'm facing notched problem from last 4 days

maiden cypress
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@night cloak once we purchase elite upgrade pass of 600uc, after sometime can we upgrade to Elite upgrade PLUS pass of 1600uc? If we can then do we have to pay the difference between the passes (1000uc)?

night cloak
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U can choose only one @maiden cypress

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Can't be changed

maiden cypress
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Okay.

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And what about the new subscription system?

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This is completely different from the royal pass or do royal pass people get some discount on it?

echo crypt
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@supple wasp on your thought legendary items can give that i got 2 m416 legendary skin .. but nothing happens

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@night cloak on your thought same gun skin can .. i got 2 glacier m416 .. nothing happens

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๐Ÿ˜

blissful nebula
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@serene pasture can I know the problem clearly

night cloak
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They should automatically turn into materials @echo crypt

supple wasp
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@echo crypt is it same skin show ss

maiden cypress
night cloak
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U can buy both @maiden cypress

echo crypt
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@night cloak nope they give silver fragments

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@supple wasp yep same legendary skin

supple wasp
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tag arcnyte @echo crypt

night cloak
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They might've changed it @echo crypt
Pb got 2 m16 skins and it dismantled to material

maiden cypress
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@night cloakI understand that I can buy both. But for instance initially I would go with prime plus. The next month onwards I can with prime?

echo crypt
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@night cloak can u help

night cloak
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Yes @maiden cypress

maiden cypress
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@night cloak This is completely different from the royal pass or do royal pass people get some discount on it?

night cloak
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You just have to cancel the subscription

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Different @maiden cypress

echo crypt
maiden cypress
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@night cloakCurrently UC purchase wasn't available. Is that the same with this subscription?

echo crypt
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@supple wasp sorry its rare

night cloak
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You can buy subscription @maiden cypress I already bought it

supple wasp
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@echo crypt no problem ๐Ÿ‘Œ

serene pasture
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@blissful nebula I had UC in the previous season and i bought 300 UC this season then i bought the rp and then now i didnt played pubg for few days and now my account showing i have no rp

night cloak
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@echo crypt legendary or not, all upgradeable gun skins dismantle to material

echo crypt
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@night cloak let's see

night cloak
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Watch Powerbang's video about the blood and bones m16 @echo crypt

serene lantern
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@serene pasture you won't get the rp back. Quit wasting time here and move on

blissful nebula
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Make sure the account is the same account that you brought the RP @serene pasture

shut pecan
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Ipads are banned from big tourneys?

serene lantern
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@serene pasture should've thought about the consequences before abusing the glitch

supple wasp
lime juniper
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Lack of translation. Report it to the customer service.

zenith light
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N how to cancel the auto renewal ???

supple wasp
lime juniper
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Yes.

supple wasp
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@zenith light you will recieve a mail from there also and from play store

zenith light
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@supple wasp
N how you get that Google pay balance ??

blissful nebula
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@shut pecan Yes, tablets are not allowed in top 32 team qualifiers.

supple wasp
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@zenith light its my remaining balance which i added before and then i spend half of it in purchasing items

night cloak
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I lost my royal pass for which I paid the legit way
I tried the in game support but no reply also emailed them and still no reply ๐Ÿ˜ข

gentle summit
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@lime juniper if i buy prime plus and prime plus subscribe so i get 450 uc immideatly and 25uc daily. Plz reply me and give me a confirmation.

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@vital sluice

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@neon patio

supple wasp
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@gentle summit no you will get 300uc
and 20uc per day

gentle summit
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@supple wasp i watch it youtube if you dont know so plz dont reply

supple wasp
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@gentle summit go and check #media you will get to know

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read it carefully and that youtube stuff was old

gentle summit
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No

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You reas this carefully

supple wasp
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ya what does it say immediately get 300uc and over time on daily basis you get 20uc which sum upto 600uc more

gentle summit
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They mantioned if you buy prime plus you will also upgradable tu prime

supple wasp
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hey @night cloak can you clear this confusion please

gentle summit
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Yes

grizzled lark
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@gentle summit, Prime is a different thing and prime plus is a different thing.

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It's an upgrade

gentle summit
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@grizzled lark but can we buy both

scenic lintel
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Can someone please help me by explaing the prime and prime plus difference and which is good to buy?

blissful nebula
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We canโ€™t buy both you hv to choose one @gentle summit

night cloak
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I lost my royal pass for which I paid the legit way
I tried the in game support but no reply also emailed them and still no reply ๐Ÿ˜ข

Help me admins and mods...

grizzled lark
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@gentle summit I don't think so

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@scenic lintel, Read pinned messages.

gentle summit
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@grizzled lark but i watch it on youtube 2hours ago video uploaded

quartz ether
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If u take only prime for 4 months it will cost u less then one month prime plus and give u exact same 600 uc๐Ÿ˜‚๐Ÿ˜‚

supple wasp
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@scenic lintel prime plus is definately better you get
900uc in total
you can own permanent cool outfit from bp
and discount on first crate opening everyday

scenic lintel
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@grizzled lark๐Ÿ‘

night cloak
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I lost my royal pass for which I paid the legit way
I tried the in game support but no reply also emailed them and still no reply ๐Ÿ˜ข
@grizzled lark

serene pasture
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@blissful nebula Yes its the same account and i have the invoice also lmao i didnt used glitch

scenic lintel
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@supple waspthanks man

supple wasp
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@scenic lintelgg welcome

quartz ether
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@night cloak wait for pubg support they currently handling too much request wait for at least a week

night cloak
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@quartz ether Money wasted ๐Ÿ˜ข

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Never buying any thing again

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Paid for the stuff from my pocket and people used the glitch and got stuff for free like skins they still have it

quartz ether
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Cant say though wait for atleast a week... @night cloak

supple wasp
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@night cloak did you used uc trick in same id ? Then pubg is not liable to refund they clearly mentioned to one of the guy in mail and there is a video on it where he explained also
If you used the trick and you had buy rp before the trick then also pubg is not going to refund
but if it was by mistake and your rp was taken you will get uc

quartz ether
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@supple wasp can u share the video source please

supple wasp
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@quartz ether links not allowed but i can send you in dm

night cloak
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@supple wasp I didn't use the glitch but by the way why the hell won't they be liable for the money I paid for their service -_-

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@night cloak you should think twice before using any exploit. It's completely your fault. You did it knowingly. Now don't blame others .

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@supple wasp plz dm me the link too ๐Ÿ™‚

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@night cloak lol you have eyes read what I wrote ๐Ÿ˜‚

quartz ether
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Yup dm me @supple wasp

supple wasp
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@night cloak I told you if you didn't use it then wait they will reply you soon and will help you soon๐Ÿ™ƒ

night cloak
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@supple wasp ;)

supple wasp
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i have send the links just check he explained nicely

night cloak
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@night cloak you definitely used the trick, that's why you lost Royale Pass. Otherwise who didn't use the glitch, theirs Royale Pass is still there.

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@night cloak thief always tell the world he didn't steal anything. You are one of them.

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@night cloak ๐Ÿ˜‚ I hope I used the trick and get 8100uc but I didn't at least I am not shaming ppl about it lol ๐Ÿ˜‚
Plz get a life

lapis badge
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Hello

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anyone can help me ?

lunar needle
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@night cloak what is their email

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I want to mail them too , my pass also got revoked

night cloak
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There's no email

lunar needle
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Nobody is replying properly

night cloak
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Contact in game support

lapis badge
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Any mod online now ?

lunar needle
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@night cloak where is that !

night cloak
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@lunar needle

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Open settings

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There's Customer Support at bottom left

supple wasp
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@lapis badge hey you need help and regarding which matter ?

median garden
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Door Not Opening Bug Not Fixed 100%

woven atlas
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@median garden will be fixed in upcomming 0.12 update

median garden
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Ohk

lunar needle
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@woven atlas any eta on update

quartz ether
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Contact ingame support and wait for at least a week to get a response, right now too many requests in pubg ingame support

woven atlas
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No update date yet

echo crypt
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@blissful nebula we can buy both

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๐Ÿ˜Œ

surreal turtle
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Do we get 10uc Daily in prime pack ? @neon patio

night cloak
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Okay so, every time I try to lower the pickup amount from 500 to what I want it always resets back to 500 wat do

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Fix ping

languid citrus
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Anyone know how to cancel automatically renewal of prime plus?

night cloak
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Arcade matches dont count in achievements?

slate hornet
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@night cloak some count actually.. just war mod doesnt

night cloak
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Thanks

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:)

languid citrus
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@night cloak yeah some do not in war mode

night cloak
split compass
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@supple wasp can i get the link as well?

supple wasp
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he explained in this video

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@night cloak bro don't warn me for this ok coz they asked to send

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๐Ÿ™ƒ

hybrid thicket
maiden salmon
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@hybrid thicket need to collect

hybrid thicket
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@maiden salmon what ?

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Please explain

rustic verge
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@hybrid thicket i think this feature still under process

hybrid thicket
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@rustic verge but my friends who have purchased the subscription have already got their uc

rustic verge
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contact support

hybrid thicket
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From where dude?

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Please tell me a way so that I can directly contact them

storm flumeBOT
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You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

night cloak
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How can I cancle the subscription?

hybrid thicket
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@rustic verge

rustic verge
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@night cloak in playstore

night cloak
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Ok thanks @rustic verge

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If you want to collect your subscriptions you have to go the bottom right or the screen where you purchased it or go to events. You'll it in both places.

night cloak
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hello

storm flumeBOT
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Hello, @night cloak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

night cloak
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@storm flume thank you

warped wedge
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30 days subscription starts from the day of purchasing ? If I buy on 10th april. That means my subscription gonna end on 10th may ?

uneven yacht
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Why does the spec requirement Jeep showing up after every match and when I open pubg....is this only for me or for everyone

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@hybrid thicket I just got the prime one and I got my 5 UC...why is it a problem for u?

warped wedge
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@uneven yacht u used Google play balance ?

uneven yacht
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Yes

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My sim card balance, not credit card

twilit steppe
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Hi I'm trying to stream like the YouTuber's and talk with my friends in pubg in the same time, I'm yousing Samsung s9+ , haw can I do that please help

warped wedge
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@uneven yacht I'm talking about Google play balance. Not sim card balance -_-

uneven yacht
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@warped wedge yes your sub will end on 10th of may

warped wedge
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@uneven yacht okay

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@twilit steppe use game capture card .

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With a powerful pc

uneven yacht
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Du is the sim card name

twilit steppe
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I cant yous only my phone do I have to have PC @warped wedge

warped wedge
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Would u cancel the subscription ? After 1st month ! @uneven yacht

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@twilit steppe then buy iPhone

twilit steppe
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iPhone works??? I will if it does @warped wedge

uneven yacht
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@warped wedge I don't know...maybe I will....I am just trying this "sub" thingy which pubg is tryna do instead of fixing doors

warped wedge
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I think it works. They have the policy tor recording in-game audio. Buy, iPad. It'll help u the most...to play/stream game.

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Please do some research before buying !

twilit steppe
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@warped wedgei will thanks pro

warped wedge
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@uneven yacht they just want money ...no game optimization

night cloak
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@uneven yacht The spec requirement notice after every match, seems to be a bug.

torpid cobalt
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I have lost my purchased uc will any one help me to get it back

night cloak
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@torpid cobalt How did you lose it?

torpid cobalt
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I lost after thr google play roll back but i only want the uc that i have purchased by money it worth rupees 800

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Means 660 uc

night cloak
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@torpid cobalt Take a screenshot of your purchase receipt ๐Ÿงพand send it to customer support in game.

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@night cloak can i get some info ???

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Sure

torpid cobalt
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@night cloak i have sent it on the day of roll back but havent replied now what should i do

rotund marlin
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in the armory section does โ€œpowerโ€ mean damagae

night cloak
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@night cloak Google did a chargeback?

torpid cobalt
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Help me to get out of this issue

night cloak
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When did u buy the 600 uc @torpid cobalt

torpid cobalt
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At the season 6

storm flumeBOT
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Please read this channel's pinned messages for further information, @night cloak:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
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@night cloak after the recent rollback, i lost my scar l sandstorm skin which was an achievement reward and has nothing to do with glitch. Yet when i check my achievement page it shows i already collected it. What can i do now ??

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@night cloak If i cancel my subscription right now, I'll still be able to get benefits till 1 month right ?

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Contact customer support, @night cloak.

storm flumeBOT
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You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

night cloak
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@night cloak

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No, @night cloak?

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@night cloak i did contact in game customer support but they r mostly computer generated reply. support@pubgmobile.in , is it the official support mail id ???

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It doesn't work. You will get automaticated reply . Wait for customer agent to reply, @night cloak.

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@night cloak okk

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thank u

torpid cobalt
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They are not replying @night cloak

pliant jackal
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After sending screenshots they are not rplying

night cloak
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@night cloak Yes, you can cancel anytime. Considering the fact, you've already paid for the first month.

gleaming abyss
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@night cloak @torpid cobalt the email support service is discontinued but the ingame support service still works
And it can take anywhere between 2 days to 2 weeks for them to respond depending on the situation.

elfin salmon
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@lime juniper can you help me?

torpid cobalt
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Now i m in very much tension will i grt my purchase uc back or not

night cloak
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@gleaming abyss as long as they respond sometime in future, i m fine

plain bone
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pubg mobile should be allowed GFX tool

night cloak
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@torpid cobalt i also hv receipt. I doubt they will return it

storm flumeBOT
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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

gleaming abyss
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@torpid cobaltu should have thought of that before using bugs for your own good ๐Ÿ‘

night cloak
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@torpid cobalt When did you send screenshot? Date?

gleaming abyss
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It takes time for them to respond

plain bone
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cant understand why they are not allowing GFX when its working osm for low end devices

keen sandal
torpid cobalt
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Now its more than 2-3 days @gleaming abyss @night cloak

lime juniper
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How may we be of assistance, @elfin salmon?

gleaming abyss
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@plain bonebecause it alters the game's files which is detected by the anticheat system

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@torpid cobaltit can take upto 2 weeks as i stated earlier

night cloak
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@plain bone Modifying game files violates the ToS of games. It doesn't matter if it is for good or bad.

elfin salmon
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can you add me? @lime juniper

acoustic berry
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Like how many uc would I have to spend to get the Joker skin? A number of uc which you would say that much would be enough to get

torpid cobalt
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But then i can get my uc back or not as i purchased it by legal way @gleaming abyssa

plain bone
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@gleaming abyss i dont think so lots of hackers are playing why they cant catch them

lime juniper
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What does it concern, @elfin salmon?

elfin salmon
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Just 5 minutes. I need to talk to you @lime juniper

gleaming abyss
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@acoustic berryit can take 120 to 120000 or even more

plain bone
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and pubg unable to fix lag since long time where GFX is able to fix

night cloak
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@plain bone that is the most funny part๐Ÿ˜‚

acoustic berry
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Someone who got through of it amswer pls

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not joking ones

torpid cobalt
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@lime juniper help me to get my legal uc back plz

elfin salmon
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@lime juniper for ban.. but not fair. I am sure

night cloak
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@acoustic berry trust me it will take 40k -50k uc unless u r really lucky

lime juniper
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There is no need to send me private messages regarding that, @elfin salmon.

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @elfin salmon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lime juniper
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You will not get it back, @torpid cobalt.

torpid cobalt
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@lime juniper why

acoustic berry
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well thats too much. Scarecrow was understandable

plain bone
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@night cloak ??

night cloak
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@acoustic berry Those are mythic items and has 0.5% odd rate. So you don't have to spend more than 475$ if you want to get it.

acoustic berry
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@night cloak thanks

serene lantern
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@torpid cobalt punishment for abusing the glitch.

rose anvil
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@lime juniper we don't get our UC back?

lime juniper
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No.

rose anvil
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Ah rip,

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But nothing like this will happen if we buy more UC right?

torpid cobalt
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All the data is being roll backed so why should i not get the uc back @lime juniper @serene lantern

lime juniper
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It is the punishment.

elfin salmon
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Okey .. Can you help here? @lime juniper

gleaming abyss
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@night cloakit depends on luck duh people spend way more than 475 and still not get em
Whereas some noob will go and use a coupon and get it

lime juniper
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Not as long as you do not abuse or exploit anything, @rose anvil.

night cloak
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@torpid cobalt bcoz devs r stupid n bunch of fools. No offence

rose anvil
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That's fair

lime juniper
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The information you need is provided in #481198147478224896, @elfin salmon. None of us can assist with account suspensions.

night cloak
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@gleaming abyss #chat please.

serene lantern
gleaming abyss
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@lime juniperkindly mute those guys who used the uc bugs they are making foolish arguments.

lime juniper
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We will if they continue arguing here.

torpid cobalt
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Plz give me the email of tencent and pubg mobilw

gleaming abyss
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Ok ๐Ÿ‘

elfin salmon
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But Missmeow spoke with you about this topic. @lime juniper

plain bone
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this game is totally wastage where you are not able to fix that lag things

gleaming abyss
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@torpid cobaltthere is no active email service

lime juniper
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Who is Missmeow?

torpid cobalt
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Then when they will be active

night cloak
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they cant revert anything. All they did is revert rp n randomly remove mythic n legendary item from accounts. Tbh dev team is quite incapable of handling hard situation

elfin salmon
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Kevser @lime juniper

gleaming abyss
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@plain bone administrators here are not developers you can either head towards #555492558428700682 or ingame support

serene lantern
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Use the in game customer support. That's the only place they accept complaints @torpid cobalt

lime juniper
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I am not sure who you are referring to.

rose anvil
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Also @lime juniper is there any info about daily discounts for prime subscribers?

elfin salmon
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Turkish pubgm discord manager Missmeow @lime juniper

lime juniper
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We have no information about that new system.

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What about it, @elfin salmon? We cannot assist with account suspensions.

plain bone
#

and one more thing happen when i firing to someone after releasing thumb my playrs continuously firing dont know why

elfin salmon
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And a lot of people stated that they helped. I'm telling you, it's an unfair ban. @lime juniper Or I wouldn't keep you busy.

night cloak
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@plain bone that happens to me too

serene lantern
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@plain bone that's because of your ping.

gleaming abyss
lime juniper
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You can contact the customer service, @elfin salmon. We cannot assist.

night cloak
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My ping is always good that happens

gleaming abyss
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And i suggest getting better internet @plain bone

elfin salmon
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@lime juniper okay, thank you.

tardy ocean
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@lime juniper @modern gale my game is frozen

warped wedge
#

@lime juniper Can I Buy subscription using Google Play balance ? Then I'll load it

tardy ocean
night cloak
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Yes @warped wedge I bought it using balance

tardy ocean
#

@smoky moon

serene lantern
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@night cloak @plain bone there might be like a millisecond network lag which causes this. It's a known thing. Not really the game's fault

finite sequoia
#

@night cloak Stop criticizing the devs better you can go and develop something better if you cannot appreciate then dont come to criticize

warped wedge
#

@night cloak prime plus ?

night cloak
#

@lime juniper do you get paid for this? Seems pretty hard

serene lantern
#

@night cloak @plain bone it won't show the ping bad when the network lags for that small of a time

night cloak
#

Normal prime @warped wedge

plain bone
#

@serene lantern dude i have stable connection and that time ping was 80 ms

serene lantern
#

No one here gets paid to help you crybabies

tardy ocean
night cloak
#

Help me reach Ace ._.

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@finite sequoia lol.. I m a coder and a software engineer. I know what i m saying.

lime juniper
#

Not at all, @night cloak.

serene lantern
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@plain bone fricking read what I said before replying

warped wedge
#

@night cloak u gonna cancel it after 1 month m

maiden salmon
#

Will i get 150uc + 5ร—31 = 305uc in 0.99$(PRIME membership)

lime juniper
#

Restart the game and enter the match again, @tardy ocean.

neon charm
night cloak
#

@lime juniper you are actually awesome and I look up to you

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Most active admin and always truthful

warped wedge
#

@maiden salmon only 150 UC (30x5)

night cloak
#

Help me reach Ace ._. I'm Diamond II right now.

lime juniper
#

Repair the game, @night cloak. Contact the customer service if it persists. But it is not an issue. Just a few more seconds of your life wasted every time you open the game.

tardy ocean
#

@eager schooner did you change graphics or restore game

neon charm
#

I want switch to my second Google account without removing my current account . Anybody knows how?

night cloak
#

@neon charm remove other account that the one u want to use for some time

finite sequoia
#

@night cloak then why can't you try tencent and develop it and clear the issues instead of criticizing

lime juniper
#

Yes, you can, @warped wedge.

serene lantern
#

@finite sequoia that's not a constructive or practical solution lmao.

opaque solar
#

I need help

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I buyed monthly subscription of 400inr in global version

warped wedge
#

@lime juniper 30 days subscription starts from the day of purchasing ? If I buy on 10th april. That means my subscription gonna end on 10th may ?

lime juniper
#

You should be able to add a different Google account and then choose which one to use for the payment when prompted in-game, @neon charm. Otherwise, to avoid spending too much time on figuring out a way, just remove the current account for the time being.

opaque solar
#

And now i linked my account to vn version and i can't see promotion box in that version

night cloak
#

@finite sequoia i m happy with my present jobs n just pointing out what can a dev really do if they want

opaque solar
#

@lime juniper please can you help me

lime juniper
#

Yes, @warped wedge.

finite sequoia
#

@serene lantern yep it was i jus suggesting the best coder @night cloak to clear issues for us

lime juniper
#

How may we be of assistance?

warped wedge
#

@opaque solar what happened bro ?

serene lantern
opaque solar
#

. @warped wedge bro i buyed pubg subscription of 400inr in global version

neon charm
#

@night cloak I want to purchase from second account.
But can't switch without removing my first account.
I tried googling it. But can't find the option to switch accounts.

maiden salmon
#

@warped wedgeโ€ข But in pinned massage
๐Ÿค”
Prime and Prime Plus special memberships

  • There are two tiers for PUBGM monthly memberships: Prime for $0.99/mo and Prime Plus for $4.99/mo.
    These memberships each come with special perks.

โ€ข Subscriptions are stackable.
โ€ข Both subscriptions will have 80% off on crates daily.

Prime $0.99/mo:

  • 10UC per daily log-in
  • gain RP points
  • Crate coupons
  • Room card
  • 150UC

Prime Plus $4.99/$:

  • gain extra XP per match
  • access to exclusive RP missions
  • 20UC per daily log-in
  • Rename card
  • Room card
  • Coupon scraps
  • 300UC

To sum up, both of these memberships will grant you daily UC as well as the aforementioned perks, alongside getting extra XP and RP points added to your RP (further not specified).

opaque solar
#

And then i linked my acc with vn version

#

And thete is no offer in that

finite sequoia
#

@night cloak then as a dev u can know how hard it be to overcome a prob so dont criticize

lime juniper
#

You have to contact the customer service, @opaque solar. The account data in the global version is not transferred to the Vietnamese version and vice-versa, and you cannot revert the change.

opaque solar
#

So how can i go back to global version

serene lantern
#

@neon charm go to play store and switch to the other account and then go and purchase it

opaque solar
#

@lime juniper how can i contact the customer service

storm flumeBOT
#

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

warped wedge
#

@lime juniper can i Cancel the subscription after collecting 20uc on 30th day. ?

neon charm
#

@serene lantern tried it. Doesn't work

night cloak
#

@neon charm there is an alternative. Remove payment option from your primary account. But that is more hectic than simply logging out for some time

lime juniper
#

Yes, @warped wedge. Just cancel on time.

opaque solar
#

@serene lanterndude there is no option in vn version to buy monthly prime plus

warped wedge
#

@maiden salmon what bro?

#

@lime juniper thnx for ur help pubgmt

neon charm
#

@night cloakok. I'll just remove my current account for some time. Thanks for the help

opaque solar
#

I'm so sad

#

And someone also hacked my account

#

And wasted my 1k uc

#

Can i get them back

#

He also changed my username

#

In appropriate language

night cloak
#

@finite sequoia its not hard bro. Trust me. They r here just to optimize this game. They couldhv just revert in a time stamp but instead they revert rp to make the situation profitable n more complicated

#

its not a punishment but its a opportunity to earn more

#

@neon charm welcome

serene lantern
#

@neon charm remove all payment methods from the account which you don't want to use and try again

opaque solar
#

Help please anyone

#

Someone messed with my name change card

serene lantern
#

Contact the customer support even though they'll not help you with that. @opaque solar Now please move to #chat

misty pond
#

@lime juniper do you know if the prime plus is ยฃ4.49 a month or ยฃ9.99 a month after the first month discount what it gives you?

lime juniper
#

Unfortunately, we have just as much information as you do.

icy carbon
#

Why do I keep on getting ping spike?

#

My network is fine

#

From 20ms to fkin 490ms wtf

night cloak
#

Hey @night cloak, update the pinned message regarding prime subscriptions, whenever you can.

#

@misty pond It's 9.99$/m after the first month.

misty pond
#

@lime juniper thanks for the reply could you drop a message to the devs and ask them to update the info for it to clarify it

lime juniper
#

We do not have any contact with the developers. You can send them feedback via the customer service.

dusky sparrow
#

Can we buy both prime subscriptions at a same time or only 1?

night cloak
#

@dusky sparrow Yes, you can subscribe to both at the same time and enjoy the benefits.

elfin salmon
#

@lime juniper I'm gonna throw you a picture. Can you write me in private

lime juniper
#

As said, we cannot assist with account suspensions. That is a final answer.

elfin salmon
#

no no.. this is different.

lime juniper
#

What does it concern?

elfin salmon
#

I don't know how I can explain. Only 1 second. Then you can close it again @lime juniper

#

In this conversation, you told me I was cheating. Is this true? @lime juniper

lime juniper
#

You can talk with that person.

sharp violet
#

Wait I'm still confused about the prime packages

night cloak
#

@sharp violet And what's that you're confused about?

sharp violet
#

So I have to pay every month if I want the subscription?

#

Not like RP?

night cloak
#

@sharp violet It's not like RP. And yes, it will automatically renew every month until you plan to cancel your subscription.

quasi dome
#

how to get upgrading material for guns

#

not the paint

sharp violet
#

Automatically renew?

#

Now I'm more confused @night cloak

#

._.

serene lantern
#

The admins and mods are saints for putting up with you people on the daily

merry sierra
#

@sharp violetit will automatically renew until you cancel it from app or google play store. It is subscription

sharp violet
#

So it will automatically deduct money every month :0

night cloak
#

I bought 600 uc for royal pass and it's there but cant spend it like when i click purcahse the royal pass it saus failed to purchase not enought uc something like that

merry sierra
#

@sharp violetyeah but you can cancel it from play store any time

sharp violet
#

So I have to pay every month for it lol

night cloak
#

?

#

Somenody hep me

#

@sharp violet Yes, it will automatically deduct. If you do not wish to continue your subscription, cancel it at least 24 hours before the subscription due.

sharp violet
#

I'm gonna pass on this one

night cloak
#

@night cloak Aloha! How can I help you?

#

Cant use the uc i bought

#

@night cloak Can you send us a screenshot of the error message?

#

Ill try

#

Can i do it later cos im in college atm

#

But its say to gail to pirchase and i dont know if it my internet

#

Cos it takes 5 mins to load then says failrd to purchase

#

@night cloak Yeah, show it to someone here once you're free and they'll guide you.

#

Ok thx

mortal patrol
#

@lime juniper , can u add me?

misty pond
#

@night cloak are you a mod if so could you ammend the info from the image for the subscription as it's misleading saying it's $4.99 a month when infact it's $9.99 a month after first month discount

lime juniper
#

You can ask here, @mortal patrol.

#

The message has been unpinned until Sheth updates it, @misty pond.

night cloak
#

What's the price again, @night cloak?

potent thicket
#

Today also we faced the same ping issue

#

And our whole squad was placed in indo lobby

#

Any update when its going to be fix??

#

@lime juniper

night cloak
#

ฤฐ asked one thing and someone deleted from bug report

#

@lime juniper

potent thicket
#

Waiting for the reply!!!

night cloak
potent thicket
#

Ping me

night cloak
#

Is it correct now, @lime juniper or @night cloak?

#

ฤฐt isnt %80

#

It's 80% of the actual cost.

#

120/100 x 80% = 96

#

But according to prime text i have to pay %20

#

Not 80

#

Where?

#

ฤฐ guess i saw wrong sorry

full rover
#

How can I contact any member regarding my Royal Pass

#

@admin

rose anvil
#

@night cloak if I buy the prime subscription for like X times will it work for X months? Or will it work for one month with X times benefits?

tough shadow
#

Its just one time per month thing

#

@night cloak update the pinned post please

rose anvil
#

No but it says it's stackable

night cloak
#

Once per month.

tough shadow
#

Extremely misleading

night cloak
#

I'm not sure about that.

tough shadow
#

Prime and Prime plus is stackable

night cloak
#

Specifically which part?

tough shadow
#

Not multiple purchases per month

#

10 UC per day, 150 UC, 80% off

rose anvil
#

Ah rip, I was gonna buy the prime one like 4x a month :[

night cloak
#

80% off?

tough shadow
#

Its 5 UC per day, buy temporary items of 7 and 30 days Only for the prime sub

#

"โ€ข Prime and Prime Plus special memberships

  • There are two tiers for PUBGM monthly memberships: Prime for $0.99/mo and Prime Plus for $4.99/mo.
    These memberships each come with special perks.

โ€ข Subscriptions are stackable.
โ€ข Both subscriptions will have 80% off on crates daily. "

#

I guess it should be 20% off on crates daily

rose anvil
#

Wait so what happens when I don't have money in Google Play and the subscription isn't cancelled?

night cloak
#

5 UC per day?

#

Could you provide a screenshot?

tough shadow
#

Yes, just a sec

#

I already bought it though

night cloak
#

The subscription will automatically end after a month, regardless if you have money or not, @rose anvil.

tough shadow
#

Will switch account and give ss

somber birch
#

@night cloak 5 per day total upto 150 uc only

tough shadow
#

And no other extras for the Normal prime sub

#

No 150 UC, no crate coupons, no extra RP

#

And even for Prime plus its 10 RP per day, no exclusive missions

night cloak
#

What about the room card?

full rover
#

@night cloak
I bought royal pass in 5th season
And upgraded it on 6th season but due to uc 8100 glitch i lost all my uc and Royal Pass what can I do now?

tough shadow
#

Thats there in the Prime plus only

somber birch
#

@night cloak not for normal subscription but available for prime plus

storm flumeBOT
#

Please read this channel's pinned messages for further information, @full rover:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
#

I see.

tough shadow
#

@full rover Cant do anything, even I lost the same plus 18 levels of RP, Tencent doesn't care tbh
No point in distrbing the admins here

#

Disturbing*

night cloak
#

What about extra xp?

tough shadow
#

Nope

#

Not there in either

lunar needle
#

@full rover same here

night cloak
#

BP?

lunar needle
#

If u complaint in bug reports , it gets deleted by mods

tough shadow
#

Can buy items in shop (7 Days/30 days) with BP through the prime subscription

#

And Can buy items in shop (7 days/30days/Permanent) with BP through the prime plus subscription

#

Though its literally 4 pieces of clothes

#

lol

#

Prime plus is 20 UC per day login

#

Not 10

lunar needle
#

@night cloak Hello man , my msgs were deleted from bug reports . I and several others who reported the royal pass missing thing were all deleted . I have bought prime plus subscription too as of today to buy royal pass. But old pass shall be restored too , it was our legitimate purchase after all . Issues with google glitch werent our fault . We shouldn't be punished for that. Whatever may be the case , atleast some kind of statement must be issued regarding it .

storm flumeBOT
#

Please read this channel's pinned messages for further information, @lunar needle:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
tough shadow
#

And 300 instant UC

night cloak
#

Guess I'll have to redo it.

tough shadow
#

Sure, let me know if you need any help

lunar needle
#

@night cloak read it man , but it doesn't explain it. Kindly update it properly , issues are not getting answered by emails or here too

full rover
#

@tough shadow
Ok got it
Thanks

modern pebble
#

Does using vpn makes your pubg account banned ?

tough shadow
#

@lunar needle , Even I am in the same situation but we all took the risk the moment we did the 8100 UC glitch, You can try asking the official Customer care for help but I am sure they wont help.

#

No point in disturbing the admins and mods here for the same

rose anvil
#

I am not even mad they took my pass, I'm happy I got better stuff for 10$

lunar needle
#

Atleast someone issue propsr statement , so we can buy new pass and move on

tough shadow
#

Even I lost my legit 600 UC RP and 29 Levels of RP because of which its hard for me to even reach level 100 this season even though I bought the pass again

#

But its pointless to complain here, we can't do anything. Tencent successfully reverse scammed us, lol

rose anvil
#

It's nothing compared to what we did to tencent

#

Let's not discuss anything hete

tough shadow
#

Yea, I know, thats why I stopped complaining and moved on.

Still its kinda unfair that people who never paid money in the game before got to keep their items + got compensations but people who paid before got their legit stuff taken away too, but it is what it is, no point in complaining and fighting over it

full rover
#

So we can buy new royal pass
What if they cut this money to recover there remaining uc... @tough shadow

rose anvil
#

Not happening, already told by admins

tough shadow
#

I didn't spend a single UC which I got from the glitch. I bought the pass again and not facing any problems other than that of how to reach RP 100 since I lost 30 levels and was compensated for just 12

night cloak
#

โ€ข Prime and Prime Plus special memberships

  • There are two tiers for PUBGM monthly memberships: Prime for $0.99/mo and Prime Plus for $4.99 for the first month, $9.99 after.

โ€ข Subscriptions are stackable.
โ€ข Both subscriptions will have 20% off on crates daily.

Prime $0.99/mo:

  • 5 UC per daily log-in
  • Purchase items in the shop with BP (7d/30d)

Prime Plus $4.99 for the first month, $9.99 after:

  • 300 UC gained immediately
  • 20 UC per daily log-in
  • 10 RP points per daily log-in
  • Rename card
  • Room card
  • Classic and premium crate coupons
  • First classic crate lottery everyday is 50% off.
  • Purchase items in the store with BP (7d/30d/Permanent)

To sum up, both of these memberships will grant you daily UC as well as the aforementioned perks, alongside getting extra XP and RP points added to your RP (only applicable to Prime+).

tough shadow
#

You forgot to add 300 UC immediately @night cloak

#

For Prime plus

night cloak
#

It is your own fault if you exploited the payment system. Tencent Games and Google have the full right to revoke items of exploits' value, which you acknowledged when you registered your PUBG Mobile and Google accounts by accepting their terms of service. However, you may always contact the customer service for any concerns.

tough shadow
#

Just add that point and it should be good to go

night cloak
#

Read that, @lunar needle.

#

Thank you very much, @tough shadow!

tough shadow
#

No problem

full rover
#

Did you get all the items like 500 points for season 7 this time ..
If yes that means now you have 2 500 points for next season... @tough shadow

tough shadow
#

Oh @night cloak

#

Add "Daily discount on a random item everyday" too

#

@full rover Yes

polar bluff
#

If I filled the survey will I recieve the rewards later with the update or before the update?

tough shadow
#

I have 2 dacias, 2 * 500 points for next season, 2 * emojis now, Lmao

#

Dismantled them for a lot of silver frags though

polar bluff
#

Cuz I already tested the beta and its good and all but I dont like the companion system and the massive lag in the darkest night mode

full rover
#

If I subscribe 4.99 plan for a month can I buy royal pass using the uc which I got from subscription @tough shadow @night cloak

polar bluff
#

Yeah

tough shadow
#

Yes @full rover

polar bluff
#

You right @tough shadow

tardy ocean
#

When will doors be fixed @vital sluice

#

I canโ€™t open them automatically

#

@night cloak

quaint hedge
#

A hacker is streaming pubgm!!

night cloak
#

I recommend you to use Manual Open Door.

#

@night cloak for example i forgat collect my uc this day can i get it next day?

finite sequoia
#

@night cloak LoL

tough shadow
#

@night cloak yes, both modes can store forgotten UC for the next 5 days

night cloak
#

I m having a problem in my poco f1. Every time i restart my game graphics get reseted. I hv to select notched display each time n restart

tough shadow
#

But Prime plus wont store the RP points

night cloak
#

its starting from today

tough shadow
#

@night cloak , everyone is facing the problem today I guess

night cloak
#

Oh ty @tough shadow

tough shadow
#

Even on my Emulator, Max Pro M1, max Pro M2 and K8 Note

night cloak
#

@tough shadow ohh.. Okay. Its not a big deal.. But too annoying

#

For normal display its fine, but notch one u hv to select each time

#

๐Ÿ™„

sand folio
#

Staff

#

What do i do my acc its hacked last night i was platinum 5 now ita gold 1 it playd its self or its hacked

#

Help me what to do!

chilly lagoon
#

@sand folio you probably closed your game while u were about to rank

sand folio
#

Noo

#

It took ages to go there level 39

chilly lagoon
#

if you suspect/ thing your acc is being used by someone else, simply change your password as soon as possible

sand folio
#

I did

#

On facebook

chilly lagoon
#

@sand folio yeah but i dont think its an hack, you probably had 2x xp booster activated, same happend to me, it took me ages to go on rank 45 then 46 was like in less than 2 days

sand folio
#

But

#

It seys that i did 22 damage on a challenge

#

I think the challenge came up at 1 Am i was sleeping at that time

chilly lagoon
#

have you notice any changes to your acc?

sand folio
#

No

chilly lagoon
#

like did anyone use your UC or other things

sand folio
#

No no

#

I dont spend UC

#

I dont have actually

chilly lagoon
#

well other coins

#

BP

sand folio
#

I dont remembers

#

Remember*

chilly lagoon
#

ok, so all you can do right now is change your pass and see if this happen again

sand folio
#

I did it yesterday

#

If it happends again?

chilly lagoon
#

then probably someone has access to your pc

sand folio
#

Howww

chilly lagoon
#

make sure you dont share ur pass with friends or anyone else keep it to your self

sand folio
#

Noonono

#

I wish pubg had a option that to see where is the player playing and what device

chilly lagoon
#

@sand folio there are many hacks in the world, you probably downloaded file use allows hacker to access your pc, etc

sand folio
#

I downloaded cs 1.6

chilly lagoon
#

but like i said, i dont think its gone that far, just wait few days and see if this happening again

sand folio
#

It happend before

#

It completed a challenge before i even playd

chilly lagoon
#

ok look at the bp and other coins you have, remember it before u log out and then when you next time log in see if it has been spent

sand folio
#

I remember last night

chilly lagoon
#

cuz hackers would try to damage your acc as much as they can

sand folio
#

I playd with my friend

#

And it was platinum 5

#

But

#

I loged in today and i was gold 1

jaunty cobalt
#

@sand folio Have you exited the game while you started one game

sand folio
#

Yes

#

It ws slike 3 days ago

chilly lagoon
#

@sand folio then that could be the case

sand folio
#

3 days ago

#

But when i loged of i was not even on the plane

#

So how could i have got 22 damage

chilly lagoon
#

when u are in the game/ plain and you exit your kd goes down

jaunty cobalt
#

Yes it goes

sand folio
#

I told you bro

#

It wad like 3 days ago

#

I loged in last night

#

I playd 1 game

chilly lagoon
#

@sand folio doesnt matter, probably was taking some time to update your acc

sand folio
#

Guys i thank you for trying to help me

#

But im deleting the acc

#

And starting a new one

jaunty cobalt
#

@sand folio Check your career results to see the last game you played

sand folio
#

Yes i did

#

And i sow i did 22 damage

chilly lagoon
#

@sand folio dont bro, its not worth doing this. Just continue with the current one

sand folio
#

Whi out even playing

#

I dont care

#

Im level 39

#

Like 10 rare skins

#

Rp 17

#

Bye old acc

#

I can't play like this

chilly lagoon
#

its your acc so your choice. Have a good day man.

sand folio
#

Thank you very much

#

Every game i download i get hackdd

#

Hacked

#

Minecraft

#

Pubg

#

Clash royale

polar turtle
#

For sure nobody hacek your acc. Its impossible and not worth anything.

sand folio
#

Im 100%

#

Sure

polar turtle
#

I mean not impossible but

sand folio
#

My acc is hacked

polar turtle
#

Game have some bugs. Well a lot. So maybe you just suffer from one of them and thatโ€™s all

sand folio
#

Broo

#

My acc today like at 3 AM playd a game

#

So you telling me pubg is using our acc as bots?

polar turtle
#

I didnโ€™t. But pubg sometimes wrongly give rank or kd.

plain bone
#

hey i am facing single shot issue ar guns got automatically in single shot

sand folio
#

Who cares bro

#

Its a fade of a acc

#

Who has the 10 rares skins on the game

#

With our spending any money

polar turtle
#

@sand folio what do you consider as a rare skins?

chilly lagoon
#

@plain bone you can change it in your setting

sand folio
#

Rard

#

Rare

#

Like skins that not many people have em

chilly lagoon
#

@plain bone you probably changed the setting by accident/ reseted

polar turtle
#

I only saw one web selling accounts. You can go and check if somebody selling your acc. Or also email pubg team. ๐Ÿคทโ€โ™€๏ธ

sand folio
#

What website

#

And whats the email of pubg

polar turtle
#

Google it.

sand folio
#

Team

#

Ok

#

I nead the email of pubg team

plain bone
#

@chilly lagoon plz help with step wise

sand folio
#

@plain bone go to bug reports plz

polar turtle
#

@sand folio yeah they added some accounts

chilly lagoon
#

@sand folio its best to do it from your game lobby, so they can investigate better

#

with the same acc you are having problems with

#

use the option "Others" then explain in details

#

and an screenshot of your 3am gameplay which was not played by you.

#

@plain bone hold on, let me check

kindred hare
#

Why i get high ping

chilly lagoon
#

@plain bone go to your game setting and then go "Basic" then give me a screenshot of the setting

#

@kindred hare check what server you are playing in

arctic trench
#

@night cloak It said access to exclusive RP missions. Where is that?
Why is there only two set of clothes for purchase using BP?
Is this April Fools subscription?

serene steppe
#

Why does my game alwqys look like this

#

Like i mean every button is small in there and quality looks 144p

serene steppe
#

Can someone please answer

#

Hello?

cursive dagger
#

:GWqlabsYaoLUL:

vagrant dew
#

What do u need help with

night cloak
#

Why is there no subscriptions available Even though they made an announcement

polar turtle
#

It is

serene steppe
#

Yes

polar turtle
#

Just scroll the events @night cloak

serene steppe
#

Why does my ga.e look like 144p and every icon is small

polar turtle
#

@serene steppe probably device not handling more? You had it before or just now?

mental needle
#

how to cancel the subscription

night cloak
#

@polar turtle not there

serene steppe
#

@polar turtle well when i have my power saver on like i have 24/7 to sabe battery and it happens every 1/3 times

night cloak
#

There is only The upgrade event

polar turtle
#

@mental needle in your device purchases.

night cloak
#

Nothing else

serene steppe
#

Device is S9+

night cloak
#

You guys trolling me or something there literally is nothing there.

serene steppe
#

@cedar phoenix not workinhgh

#

@night cloak it is thereee

polar turtle
#

@mental needle On iOS you canceling subscription like that:
On Android you should have similar option

mental needle
#

@polar turtle thx

night cloak
#

It's there , not well place but it's there

serene steppe
#

Plz

night cloak
#

@serene steppe it's not for me

maiden nymph
#

Hey still i didnt got my uc or any refund i need support now i have paid for it

serene steppe
#

@mental needle google play has that

bronze gorge
#

why am i getting this every time i login

serene steppe
#

@bronze gorge yea

polar turtle
#

@night cloak Iโ€™m not trolling I just post ingame screenshots. Fill the #555492558428700682 maybe some devices or some locations didnโ€™t get it

mental needle
#

im on ios @serene steppe

maiden nymph
#

Any moderator please help me i not getting any support from the customer support

bronze gorge
#

@serene steppe i am getting this everytime i login

serene steppe
#

@night cloak en tiiรค

#

@bronze gorge yes

polar turtle
#

@maiden nymph for ingame support answer you must wait some time

bronze gorge
#

why

maiden nymph
#

@lime juniper it has been 3 day still i didn't get any reply

polar turtle
#

@bronze gorge they pushed new content. Itโ€™s some bug. I have it also.

maiden nymph
#

@polar turtle i waited over 3 days still no reply

night cloak
#

Reply to what

polar turtle
#

@maiden nymph once I waited for one week or more so donโ€™t worry

maiden nymph
#

I have to say pubg support is really bad

chilly lagoon
#

@plain bone go to controls and tell me which control option you using, 1st, 2nd or 3rd one

polar turtle
#

It is but we canโ€™t change it. ๐Ÿ˜ข

night cloak
#

You have to know how many messages they get and how many people work there

serene steppe
polar turtle
#

What the heck is that?@serene steppe

night cloak
#

Limit CPU

serene steppe
#

@polar turtlepower saving mode

#

That power saving mode

chilly lagoon
#

@maiden nymph it can take up to 2 weeks as far as i know, depending on how many email the customer service getting daily. Sometimes it take 24 hour or 48 hours and sometime over a week

night cloak
#

They explains a lot

serene steppe
#

@night cloak no its 2/3 times fine playing good but 1/3 times its 144p quality with small icons

night cloak
#

Power saving mode in effect

chilly lagoon
#

@serene steppe turn off power saving

serene steppe
#

@chilly lagoon well tgis happense without it too

#

If my screen is HD+

night cloak
#

Just write in paragraphs

serene steppe
#

And i see no diffrence in 70% mqx cpu usage and 100% usage i think my GPU is the bottleneck

foggy phoenix
#

I purchased Akm Witherer skin from Luckyshop But unfortunately I didn't get the skin And UC has been deducted from my account (character id: 512050288) !! Please help me to get the skin because I paid the money already !!
More Importantly I didn't get the item from In-game mail yet !! No mail is there regarding purchased item

chilly lagoon
#

@serene steppe go to setting then go to Graphics

#

then disable this one

night cloak
#

@foggy phoenix wrong place for that

chilly lagoon
night cloak
#

We can't help you recover anything

chilly lagoon
#

Disable Auto adjust graphics

foggy phoenix
#

@Content Cop where should I post?

serene steppe
#

@chilly lagoon its always disabled

#

I dont have problems with fps in this game (S9+)

night cloak
#

@foggy phoenix all you have is customer support, nobody else can help you on account related issues.

serene steppe
#

I cant just see anyone when its 144p

chilly lagoon
#

@serene steppe why dont you just uninstall then reinstall it

#

@serene steppe see if that helps

serene steppe
#

@chilly lagoon not workingg

willow pumice
#

@foggy phoenix have you checked messages in game

serene steppe
#

I have tried stuff like restarting device reinstqlling and force stopping

foggy phoenix
#

@Content Cop I got mail but they didn't send me the item attachment yet

willow pumice
#

when i purchased from lucky shop i got it in from in game messages

night cloak
#

Could just be you phone then

foggy phoenix
#

@willow pumiceya it's not there

chilly lagoon
#

@serene steppe your phone space enough?

#

or low on memory

night cloak
#

Just wait then, don't know @foggy phoenix customer support is all you have to rely on

serene steppe
#

@chilly lagoon 104GB free

#

4.7GB RAM free

foggy phoenix
night cloak
#

What's in your game mail

plain bone
#

@chilly lagoon its 1st

foggy phoenix
#

@night cloaki didn't any in-game mail . This is the mail problem

chilly lagoon
#

@serene steppe but you have too many things downloaded on your device, whats the current space right now

serene steppe
#

@chilly lagoon SD card or Internal

chilly lagoon
#

@serene steppe Internal

night cloak
#

None at all ?

foggy phoenix
#

@night cloak I didn't get any in-game mail regarding purchased item

serene steppe
#

SD card 93GB Interna 11GB

night cloak
#

Wait a bit

serene steppe
#

at the moment

#

Game is on internal

foggy phoenix
#

@night cloakits too late because I purchased on last Saturday ๐Ÿ˜ฌ

chilly lagoon
#

@serene steppe you've changed your phone setting

plain bone
#

@chilly lagoon revert plz

chilly lagoon
#

@plain bone 1 moment

night cloak
#

Don't know. Then

chilly lagoon
#

@serene steppe reinstall the game on SD, try that maybe it might help

serene steppe
#

K

night cloak
#

Installing on SD may make it worse

serene steppe
#

Just goimg to move it to SD

chilly lagoon
#

@night cloak its already worse

#

@night cloak so lets have a test

night cloak
#

Since half its pull is still internal

serene steppe
#

Well i can alwqys move it back to internal if not working

chilly lagoon
#

@serene steppe ok and then restart the game

#

once u have moved

serene steppe
#

Yes its 99% ready

#

Ok let me open it

golden ferry
#

my acc got banned without any reason

#

any solution??

serene steppe
#

Im going to open it 7times to be sure 1min

chilly lagoon
#

@plain bone reset your setting?

plain bone
#

@chilly lagoonnope

chilly lagoon
#

@golden ferry contact the support team

#

@plain bone try that

plain bone
#

@chilly lagoon its resetting my controls

#

Last time it happened

chilly lagoon
#

@plain bone take a screenshot of your current setting and save it then reset

willow pumice
#

@golden ferry claim it

chilly lagoon
#

@plain bone i think there was an option for fire mode now i cant seem find it

serene steppe
#

I think it fixed it

#

For now at least

chilly lagoon
#

@serene steppe GG, well just hope it stays like that

willow pumice
#

purchase items with bp (7d/30d/permanent)
what does this mean??

#

in prime plus

chilly lagoon
#

@serene steppe That actually happend on my pc once, i moved all my games to SSD and the graphic was so rubish then i moved back to my main drive then it was good

night cloak
#

You can purchase items in the game shop with BP for the provided durations, @willow pumice.

serene steppe
#

@chilly lagoon my SD card is Samsung EVO so its like one of the fastest ones sold here (i know its samsungs lines slowest)

willow pumice
#

@night cloak i m asking about 7d/30d/permanent thing

serene steppe
#

@willow pumice 7d means u get it for 7days only and so on

night cloak
#

It's self-explanatory.

serene steppe
#

30d is 30days only for what you have bought

#

Permanent is forever

willow pumice
#

ohk got it thanks @serene steppe

chilly lagoon
#

@serene steppe lol anyway, test again by restarting the game

serene steppe
#

@chilly lagoon it worked i opened it 6times and no 144p and no small icons

chilly lagoon
#

@serene steppe good :)

rapid hamlet
#

Is there a problem with the room cards

heavy hedge
#

i need help please

I bought a 80$ gift card, and i tried to buy UC but it says โ€œYour purchase cannot be completedโ€

rapid hamlet
#

??

golden parcel
#

@heavy hedge google play gc?

heavy hedge
#

itunes

golden parcel
#

Ugh idk about itunes, hope someone can help u

heavy hedge
#

thanks man :/

keen hull
#

PUBG mobile take my all uc due to recent issue... I need my uc back which I earned from previous season. They resetted my rap to rank 1... what should I do or whom should I contact???

heavy hedge
#

@keen hull they resented ur what?

#

resetted*

keen hull
#

My rp rank was 33.. but they took my elite rp and rank was set to 1

heavy hedge
#

lol because itโ€™s a new season

keen hull
#

yes... I know... I hav new seasons Dacia skin.. eagle Dacia which is at rank 20... I still have it ... but now my rp is normal not elite

heavy hedge
#

oh

#

then idk

keen hull
#

I had this seasons elite rap

gloomy olive
#

Did you take advantage of the 8100 UC glitch?

keen hull
#

Do you know how to contact developers

spring void
#

@keen hull contact via in game support

#

Its in the settings

keen hull
#

Ya I took advantage of that glitch but all the uc is gone.. but they should not take my previous seasons uc

#

I tried but they donโ€™t reply...

spring void
#

@keen hull all those players that bought uc using the glitch had there royal pass and u taken away

gloomy olive
#

I'm surprised they haven't banned people over that but I think that is your reason. I don't imagine customer services are going to help you. You can try though.

spring void
#

@keen hull customer service takes time to reply

keen hull
#

Yeah ty.. I will try my best to get rp back

spring void
#

@keen hull it has happened to all users and only solution is to wait for reply

keen hull
#

I think thatโ€™s only way... by thank you guys for help... will see what happens now

cedar phoenix
#

@keen hull good luck

maiden cypress
#

@storm flume the UC we get from prime and prime plus subscription have any expiry? And can the UC gained here be used to purchase royal pass without any issue?

keen hull
#

@maiden cypress you can purchase royal pass from it without any issue

zenith mason
#

Hey, is it just me facing terrible stutters in game or the game itself is buggy!
I'm playing on POCO F1 with 6GB RAM and it really lag a lot, its even worse in SMOOTH + EXTREME settings.. Device has Snapdragon 845 but it's very laggy

A good explanation/action on this?

spring void
#

@maiden cypress uc will not expire

trim aspen
#

Guys since yesterday each time i open the game my graphics setting gets reset and i had to choose high again
What's wrong no problems till today

polar turtle
#

And time change every time I click

spring void
#

@polar turtle you are playing in europe fpp vikendi, which is not a highly played combo

#

@trim aspen maybe it is auto resetting due to your device ram

polar turtle
trim aspen
#

@spring void i have poco f1 snap 845 with 6g ram

polar turtle
#

@spring void I was played solo FPP without problems before. From 4 days I canโ€™t find any match

#

Even in Erangel

spring void
#

@trim aspen try resetting or repairing client

#

@polar turtle if you are in a less played league that might be the issue

trim aspen
#

@spring void already done that repair nd download update again but same problem also notch settjng gets reset

polar turtle
#

@spring void so why they giving 5/6 minutes when I can wait whole day without match?

spring void
#

@trim aspen no idea about this issue then lets wait for a mod

#

@polar turtle try playing in popular maps and modes

polar turtle
#

I see other people ranking up. I was at 500 place now Iโ€™m 700 only because I canโ€™t go into a match.

#

Lol I said itโ€™s the same for every map

#

Others somehow can play

spring void
unborn parrot
#

I played recently on the official emulator from tencent, I did not break any rules, played fair and gave me a ban for 10 years. Help to know why

zenith mason
#

@trim aspen how's performance on your phone lad?

heavy hedge
#

LMAOOO @unborn parrot

trim aspen
#

@zenith mason until today was awesome also i play fortnite on epic setting with no problems

zenith mason
#

@trim aspen What's your MIUI version? I'm on 10.0.6.0 and PUBG's gameplay is really average lad..
I play on Smooth+extreme settings but it really lags... Seems choppy choppy

rare scaffold
#

@zenith mason true

trim aspen
#

@zenith mason iam on the latest beta of miui 10 i play on hdr extreme

rare scaffold
#

Same with me

#

@trim aspen which phone do you have?

trim aspen
#

@rare scaffold poco f1

rare scaffold
#

ThTs why

zenith mason
#

Seems it's time to search a perfect Custom ROM
Here i invested to play PUBG at better 60 fps but it's the opposite

rare scaffold
#

I am Redmi note 5 user

zenith mason
#

@rare scaffold ow man Snapdragon 626?

trim aspen
#

@rare scaffold great phone used it for a month

unborn parrot
#

I played recently on the official emulator from tencent, I did not break any rules, played fair and gave me a ban for 10 years. Help to know why? I'm not the one got banned for 10 years for no reason, but others, too, players who played on the official emulator got banned

rare scaffold
#

625

storm flumeBOT
#

Please read this channel's pinned messages for further information, @unborn parrot:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
rare scaffold
#

Read last and 7th Feb pinned message

#

Yep

#

Let's continue this conversation in #chat

heavy hedge
#

hey um, i tried to buy some UC earlier and it says โ€œyour purchase could not be completedโ€

#

@rare scaffold

reef stirrup
night cloak
#

@heavy hedge Maybe your billing information isn't updated. Are you on Android or iOS?

#

@reef stirrup Can you be more specific?

reef stirrup
#

hmm so basically there was a thing like "first purchase gift" it was a kind of a "leopard mask" (mythic item) and I have purchased the Alan Walker Hoodie pack as you can see on the screenshot but they removed the "first purchase gift" somehow after my purchase so I didn't get anything

solemn monolith
#

@reef stirrup u will get it in ur in game messages

winged mantle
#

See in the messages section ,

solemn monolith
#

Btw is gfx tool allowed ?

reef stirrup
#

already checked, nothing there

winged mantle
#

Ok , so u have to go to the support centre

#

@solemn monolith bro half the population say yes and other half no , i dont know what to say

solemn monolith
#

@winged mantle ugh

pulsar dragon
#

Hi. I have already contacted you about problems logging into your account in the game. And a lot of people think that I got the Vietnamese version. How to fix?

timber wedge
#

Hey does the prime subscription thing going to end today itself?

#

The offer^

winged mantle
#

May be no @timber wedge

solemn monolith
#

@timber wedge i domt think so

timber wedge
#

Ah ok

limber haven
#

@solemn monolith gfx tool is prohibited by the game. It risks a ban. not everyone gets banned but it's up to you to use it and have a risk of getting banned

winged mantle
#

Yes

solemn monolith
#

@limber haven Alright thanks for ur time :)

winged mantle
#

I have spent tons of uc in the game , and dont wanna risk of getting banned

limber haven
#

Np โœŒ๏ธ

winged mantle
#

So i play with the lag :-)

solemn monolith
#

@winged mantle i have to sadly i have a very low end device :(

winged mantle
#

Me too bro

solemn monolith
#

10 - 15 fps

winged mantle
#

My fps drops to 20 from 57 ....๐Ÿ˜‚

solemn monolith
#

Follow me on insta : godlphilo

winged mantle
#

Ok

night cloak
#

Needd helpppp

#

I played india bonus challange ndd i scored 1240 battle coins.... Butt when i went to redden shop it shows 0 balance

#

Anyone here to help?

regal umbra
#

My friend with character id 547678530 has lost his royal pass which cost him โ‚น799 to buy UC for royal pass. Later he used discount offer to get 8100UC. Discount was available due to a glitch. But when Google Play data call back occurred which took UC which was obtained from glitch, and there is no problem with that and he is not claiming that UC back. But what he is claiming is the royal pass which he bought with real money (โ‚น799) below I have shared the screenshot of the same. It would be really appreciated if his royal pass is given back because he have bought it with real money and not with the UC from discount offer.

night cloak
#

@regal umbra nobody here can help you with that . This isn't the place to talk about the UC /India issues

regal umbra
#

But Royal pass was bought with real money

night cloak
#

@night cloak i texted to pubg support from the game but no reply

#

Nothing anyone here can do with that

#

They reply when they reply

#

Is there chances of no reply?

#

Could happen , depends what you said , how you said it,

#

Is it fair

#

๐Ÿค”

#

Some people send them pretty unusseful and bad messages that they won't bother

#

But i havnt send such words jst described them the problem

#

They like to one shot messages not have conversations so if you're light on details they can just ignore you or give very generic reply

#

But its a bug... I should get a battle coins nd reddems items where should i go for the help

#

Customer support is alll you got. You really have to be informative . Light information does help anyone

#

Ya sure... Lemme go for a try again

#

Ndd what if i clear data of my game nd download it again

#

Is there chances of getting it?

heavy hedge
#

iโ€™m on ios @night cloak

night cloak
#

I don't really know what you're talking about so I don't know

#

If it wasn't completed than it never processed , you either don't have the funds or blocked

#

@radiant swan no, we aren't interested

radiant swan
#

Old join this is new and invite you friends is I'll make you co

chilly lagoon
#

@radiant swan this is not the place to advertise. This is for technical support/ help

radiant swan
#

Where I can get players to join

storm flumeBOT
#

Please refer to FAQ 7.4 in #481198147478224896 for further information, @radiant swan. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

winged mantle
#

@night cloak u will get the battle coins on thursday ....

#

Its written on india bonus challenge help section

#

Refer to the help section in india bonus challenge , its clearly mentioned there,, all battle coins will be provided on thursday 10.00 am IST ...

night cloak
#

Ohh yeah ๐Ÿค” i havnt read that thnks for info...

winged mantle
#

@night cloak u welcome bro

mighty crypt
night cloak
#

Hello,I was banned in pubg mobile for 10 years, but I donโ€™t use cheats, bugs and other programs

latent temple
#

Remember that whole "people getting free uc" crisis? Does anyone know if they actually got banned?

night cloak
#

I donโ€™t getting free if

#

I am user iPhone device, and there I donโ€™t take free uc

ancient harbor
#

@rare scaffold

#

bro

rare scaffold
#

Yes..?? @ancient harbor

wispy matrix
#

pubg agra? wadu ๐Ÿค”

ancient harbor
#

i need hlp about the new subscribe prime plus

rare scaffold
#

What is it?

#

@wispy matrix it's Algeria blind

coral river
#

Maine Pubg bonus challenge Mein participate Kiya Pur Jab Lobby ka timer 0 hua to wahan blank ho gya or mera match start nhi hua,Wo bahut frustrating hai,I want To know Why this happened

spring void
#

@coral river english only