#questions

1 messages · Page 374 of 1

night cloak
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we will get it by tomorrow

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The anniversary coupon will get you a free spin in upcoming anniversary spin. There's nothing to redeem. @normal fulcrum

normal fulcrum
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@meager sapphire Yup. Its the blue coloured coupon. My friend received it but I didnt received it yet

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@night cloak Oohh. Ok babe

night cloak
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my god damn account is reset to bronze

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wtf

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they unlock my account after the " Cracked Version thingy "

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i still have everything in my inventory

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Oh nvm

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but my rank is just reseted

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wtf

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Yes you will get your rank reset after every ban.

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that bs

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i didnt do anything

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Maybe.

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so many people have this issue

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scroll up

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Everyone says I didn't do anything.

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you did do something fimma

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you can suck on deez i mean your really good at support

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@bitter iris The customers support replies within a few day, be patient.

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@normal fulcrum Is your friend using the korean version?

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@night cloak Unfortunately there's no method other than changing your graphics quality.

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@night cloaksad

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Yeah, unfortunate.

median garden
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Any Update On Beta For Season 6?

slate cypress
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@lime juniper any news of EU situation

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U really like las vegas dont ya LMAO

lime juniper
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No, @slate cypress. But they said they asked the team to update the in-game FAQ with this information. Please take a look and see if you can find something new.

median garden
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Any Update On Beta Version?

signal sapphire
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Yup just got banned or whatever Tencent blocked my account

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My main account but I can still log onto my Smurf account, what's the point of that?

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@lime juniper

storm flumeBOT
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Please refer to FAQ 2.9 in #481198147478224896 for further information, @signal sapphire. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vestal torrent
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Stop hacks!

night cloak
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Hey pubg can u optimize your game for IOS devices thx.

vestal torrent
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PUBG MOBILE now don't ignore hackers

night cloak
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Hackers or cheater everywhere! It's not PUBG anymore. It's HUBG(Hackers Unknown Battle Ground?

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i barely find any hacker tho but yeah cheating is bad

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Innocent people getting ban and hackers playing without any fear😡

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@night cloakin crown or ace you will surely find cheater or Hackers

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i m crown 1

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but i guess i won't able to spot them

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or i m pro to kill them

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@night cloakyeh in squad it's easy to kill them. But in solo u can't

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GG

nimble prawn
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Yo have a Pocophone F1, you no? @night cloak

night cloak
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我做不到就是挂 report this cheater.😵 i have full video documents.

nimble prawn
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What? 😂

night cloak
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我做不到就是挂

nimble prawn
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I only ask you if you have a Pocophone F1 hahaha

night cloak
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@nimble prawn😍

nimble prawn
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This man 😂

surreal sage
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🤔

paper zodiac
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Is the report button really doing something in this game???

night cloak
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It's useless! I recommend u to start cheating. I'm planning to start from next season with a new id as they aren't doing anything!

proper dirge
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@paper zodiac Yes, of course the report button works

night cloak
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@paper zodiac

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@proper dirge it's useless. Report button is useless for real cheater

proper dirge
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No its not

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The company looks at the report and then takes merit away from them

paper zodiac
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Merit only????

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I only see cheaters in TPP, never cheated, never will. But I don't trust the CS because I always get the same automatic answer even with video proofs

radiant rain
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Sa

night cloak
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PUBG = money hungry corporation that won't listen.

merry field
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Cool @night cloak but this channel is only for questioning

radiant rain
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TÜRKİSH

tardy ocean
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@molten crown what dose the flare gun do I used it to try and lure people to my to my position

molten crown
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Sends a drop

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People near by tend to follow it

tardy ocean
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Okay how long is the drop @molten crown

molten crown
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It’s only 1 per shot

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Arrives fairly quickly

tardy ocean
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Okay

night cloak
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Fix PUBGM

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Fix PUBGM

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Stop cheater

velvet sphinx
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K͜͡M how can I get that symbol

bitter iris
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@night cloak they are trying

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Also don’t encourage others to start hacking please ☺️

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And the screenshot of the hacker live-streaming is pre-recorded so they have already been banned

tardy ocean
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If one were to use emulator will that reset the rank on mobile version on emulator it will it transfer

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Will it transfer from my mobile to my emulator

velvet smelt
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Transfer

echo ridge
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Guys my account was hacked can you help me to recover my account @lavish nymph @thick kestrel @ruby nebula @pine steeple

velvet smelt
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If you login with game acc via social

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Emulator has issues with Google play acc

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You can add preferred link social in game Gen settings then use it to log in via emulator

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@tardy ocean

tardy ocean
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@velvet smelt I use iOS

velvet smelt
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General settings in the game and link your preferred social media then use that acc to log in on emulator

tardy ocean
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Okay

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Thx

velvet smelt
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NP @tardy ocean

rigid trout
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Can you please advise what is the issue? I have never ever used any cracked version nor I have one why this is happening? Also I tough the Tencent Gaming buddy is an official PUBG M emulator this is shouldn’t ban us?

velvet smelt
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Might you have installed the game or any additional data from a source outside of trusted stores?

rigid trout
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I only have PUBG M installed I have nothing else.

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And it’s installed thru Tencent Gaming Buddy

velvet smelt
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Wow. Try redownloading the emulator from the official site and reinstall the game

rigid trout
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I have done all that I’m able to use the game with different new fresh created account but my main account is now banned for no reason

wispy matrix
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it unlocks on 9th may. not long

rigid trout
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@wispy matrix still is not fair to be banned for no reason

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Even if it’s 2 months ban now

wispy matrix
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i agree, but we cant do anything. anti cheat system isnt perfect

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a lot of players have been banned recently who claim they werent using cheats

rigid trout
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Also I sent email PUBGMOBILE_CS@tencentgames.com but seems they will never reply I have no clue if there is any way to get in touch with the support team

wispy matrix
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you can only file claim in this case

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they suspended mail support many months ago

rigid trout
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With that Bot Grrrrrr

tardy ocean
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Seriously this is just getting annoying now how long till PUBG fix this it’s screwing me over and getting points sever time rest game won’t load twice and I load back in and blue circle kills me

ripe spade
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I was permanently banned, and after months of emails I haven't received a single non-automated reply

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PUBG Mobile support is impressively incompetent; Google Play support got a real person talking to me within 2 minutes

bright hull
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When are they gonna add parallax effect to scopes? The reticle is fixed to sight. When i spray with some gun the point of impact and the reticle arent in the same position. Point of impact goes up its very noticeable with g18c

wispy matrix
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what is g18c?

bright hull
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glock 18c

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only machine pistol in the game

wispy matrix
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oh , its p18c

slate cypress
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@lime juniper ive looked at registration rules only things thats changed was the addition of device specification

lime juniper
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I will ask again tomorrow, @slate cypress.

slate cypress
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Ok

lean mirage
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Is the pubg mobile lite are they down

lost sonnet
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@lime juniper Take the game from: Brazil

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We are revolted by the pubg mobile service in Brazil

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Do something about the game is here in Brazil!

steady trellis
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Why playing in other server makes the ping high??? Is there any way to fix this?

alpine thicket
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yeah, move closer to the server

bright frost
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@steady trellis maybe it's your net.

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Try using speed test

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And see the downloading + uploading speed

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And tell me

gloomy onyx
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446down/17up

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👌

night cloak
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You guys have a glitch.

gleaming abyss
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@bright frostdownload and upload speed doesnt effect ping

gloomy onyx
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@gleaming abyss not true at all lol

night cloak
gloomy onyx
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If your on dial up, your going to lag

gleaming abyss
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My game froze with that

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@gloomy onyxdownload n upload speed are totally different from ping

gloomy onyx
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Google it

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I did before I responded :D

harsh crater
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I used iOS but got banned. Why?

spring dock
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My game crashes everytime I join a vikendi custom. The moment we get into the plane, bam game crash

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Fix your game tencent

harsh crater
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😫

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Spent a lot of money inside

small stag
smoky owl
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Who can help me recover my account?

fallen anvil
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Why lottery says event havent started yet and second answer is the aniversary frame permanent?

ashen oar
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Hello all ... I have downloader korean pubg on tencent buddy
But keys not working
Any one have any idea for this
Thanks

gloomy onyx
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@harsh crater Seems they think you didnt download it from app storr

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Store

ashen oar
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I downloaded it for taptap

fallen anvil
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Same problem here on official version

gloomy onyx
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Also iOS king?

fallen anvil
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No im android

gloomy onyx
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Weirs

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Weire

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Omg

ashen oar
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Iam pc

gloomy onyx
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You having an issue too Norhan?

ashen oar
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Yeah ... Wasd not control

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Its mouse only

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Cant know keyboard

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So how can i solve this problem

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Or who can i ask him

gloomy onyx
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No issues here on either one of my s9+ droid

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🤔

smoky owl
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Who can help my recover my account?

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@gloomy onyx

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?

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Nvm sorry

gloomy onyx
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I dont believe anyone here can. Mods have stated they cant do anything to peoples accounts

fallen anvil
gloomy onyx
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Probably have to go through Customer Support

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Which is a joke.

fallen anvil
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Lol

gloomy onyx
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You see the date on the event king? Lolol

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1970 haha

fallen anvil
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1970

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Lmao

gloomy onyx
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We missed it by a long shot 😂

fallen anvil
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I knowed i need 8x

storm flumeBOT
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Please read this channel's pinned messages for further information, @languid nymph:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
languid nymph
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Someone hacked my fb account and he did that to my pubg account. What can I do now to recover my data??

vital sluice
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You need to contact Facebook for that, @languid nymph. Also you can not switch back to global version on that account anymore.

languid nymph
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@vital sluice Thanks for help buddy.

ashen oar
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Any korean version players here ??

night cloak
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yardımcı olacak kimse varmı? paket aldım ama hesabıma gelemedi

ashen oar
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What

polar turtle
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Is it any possibilities to have backpack skin in game but not in lobby? With helmet is easy just change cap. But for backpack? 🤷‍♀️

ruby totem
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Nope

tacit kiln
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@lime juniper

night cloak
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The anniversary 1970 thing would have been a great joke for April 1st

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How many 1st year anniversary event items does everyone have?

raven fable
night cloak
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@polar turtle You have to go to inventory select the backpack skin you want and then just remove the backpack from the lobby. It'll show up in game. You can always test it in training mode.

rain wraith
cosmic gazelle
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Any dev here to help

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It's been a month since no help and solution

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They help nowhere

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Just blame you and your phone or internet

jovial cedar
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lol

gloomy onyx
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@cosmic gazelle lucky you

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They told me I had the wrong version for 2 months even though my version matched theirs

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Then finally ended with " were looking into the issue" . Nothin since

jovial cedar
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You expect help? LOL

gloomy onyx
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Nah

jovial cedar
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I have said this before. They are lazy

gloomy onyx
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They make too much money to care

jovial cedar
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They fudge the numbers

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There is no way anyone in India can afford US prices on RP

gloomy onyx
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They made over 25mil on battle pass so far this season. Why fix anything? Theyll wait til player base starts to die before theyll fix anything

jovial cedar
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When Apex and COD get released they will fix stuff

gloomy onyx
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True

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I'm just waiting for Diablo Immortal on mobile

jovial cedar
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Same

gloomy onyx
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Then pubg will be deleted

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:D

jovial cedar
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If they put any effort into the game, they would fix the bugs

gloomy onyx
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It got so bad on PC that they had to make a fixpubg website

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Was hilarious. And it's still bugged out on pc

night cloak
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Thank you for undertanding.

jovial cedar
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We are so past #fixpubg on mobile

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We are providing emotional PUBG support to each other

gloomy onyx
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Agreed

fallen anvil
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Is anyone that used his aniversary ticket or same problem?

gloomy onyx
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Back to my game I spose

jovial cedar
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Event did not start yet. They need to add lag first

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Gotta make the spin wheel laggy so you only get common stuff

fallen anvil
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Lmao

fickle bough
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Yeah theres still no common stuff its really weird

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By the way the coupon expires in two weeks soo they really should hurry 🧐

vital sluice
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The event will be available by then.

zealous musk
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can not get on pubg

woeful yoke
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Is tencent is planning to remove SMG from the game

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😡 😡

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Bcz they r doing the same

zealous musk
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ok

woeful yoke
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Only one bullet fires when it is auto mode

alpine thicket
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u guys can keep complaining until the end of time to no avail, game works as it should - minimal effort = maximum profit. Why bother when it just works so great for them?

lean crescent
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can someone give me a solution to freezing of game during driving and when engaging in a fight before it's happens really badly after update and biggest of rendering issue my issue is constant around 132 still when I land the game freezes and the map isn't rendering properly

zealous musk
merry field
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Guys if that thing showed up just restart your game and everything will work fine ^^

woeful yoke
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@alpine thicket true tencent is only looking for money but there business will close soon if they're going to add more and more bugs in game after every update also the new games like cod legends and apex legends can kill pubg for ever

alpine thicket
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Till then they'll just come up with the next big thing while still cashing out

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granted, they might not earn as much but even half or a quarter is more than enough

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to keep the lights on and people happy

lean crescent
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Nah the game is pay to win now so you won't get anything until u use money so #gameisgoingtoend

alpine thicket
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how is pay to win?

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and i don;t want to hear about the yeti

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given the game state, costumes render at 50m

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and u can reach the same effect with white free stuff

lean crescent
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@alpine thicket It is boi till season 3 people got rusted skins of weapon while now if you try that something and hope to get 3 of those as people got you won't get

alpine thicket
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that's not pay to win, unless winning at "lottery" is the games goal

lean crescent
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👀 it is though it's not official

alpine thicket
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go to sleep

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you're tripping

lean crescent
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if you use UC u can get anything nvm sleep

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@lime juniper boi any solution to freezing of game ?

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😑 No one here

polar turtle
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@alpine thicket fancy skin will not get you win 🤷‍♀️ for me it’s not a problem that they want make money from skins (you want you buy you don’t want you not buying) the problem is that they pushing more skins and their support sucks and they not fixing bugs

lean crescent
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👀 Yup the support is of no use until I think u bug them

alpine thicket
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@polar turtle we both have the same gripe then, regardless, i gave up hope so it's hard to get fazed by the crap going on these days, all went downhill the moment they added sanhok (i don't have a problem with the map itself but that's when many problems with the game stability started arising).

lean crescent
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@lime juniper error any solution to that freezing of game while driving and map not rendering when even I have landed from parachute with a normal ping of 100ms something

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😬 I typed wrong name

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@echo ridge You have access to your acccount?

echo ridge
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@lean crescent yes I can access

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@lean crescent I can login through Facebook but i linked only one social media when he hacked my account he linked his Twitter

past canyon
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Why the game closes every time I click on the reunion thing???

haughty cypress
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sad

echo ridge
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Guys recently my account got hacked by an Indonesian he hacked my Facebook first and linked his Twitter with my account so now I am not able to unlink his Twitter and he is spending my uc , bp and modifying my settings ect please reply me asap my mail id: akshay.bujji11@gmail.com @lavish nymph @thick kestrel @ruby nebula @pine steeple

woven nova
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Oh boi

echo ridge
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He changed my name too , please help me to unlike his Twitter and recover my account

haughty cypress
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i dont recall unlinking being possible

woven nova
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Id change your facebook password first thwn contact the devs

echo ridge
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SanGeePuBg2 is my account he changed the name

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@haughty cypress can anyone help me in this case

haughty cypress
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contact customer support i guess

woven nova
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Yeah

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Or email

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Idk

echo ridge
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Customer support sucks I have been contacting then for days still no reply

woven nova
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Email probably then idk

echo ridge
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Email doesn't work I have tried it several times no reply from them

woven nova
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I dont know if you can unlink the twitter without customer supports help....

echo ridge
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@woven nova ya I can't do that

woven nova
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Well idk then

echo ridge
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If they didn't reply me I'm gonna try some hack on my account so that I can get banned easily so that he also can't be able to use my account

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SunGeePuBg is the hackers main account

smoky narwhal
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Anyone else experiencing major lag while driving?

crisp forge
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@smoky narwhal yes I am getting that lag as well

smoky narwhal
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@crisp forge is this a bug? Everyone I talk to says it happens to them to... It's super frustrating because it almost freezes my game completely.

crisp forge
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Yaa it's a bug @smoky narwhal

night cloak
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@echo ridge contact twitter and facebook, not pubg

echo ridge
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@night cloak did that no response but finally I ended up with a guy who is facing the exact same problem as I do , he is trying to contact pubgm for more than three months

zealous musk
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i did restart my game and did not work

shrewd lion
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The staff is probably too lazy

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Ok go to pubgm

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Go to the in-game customer support @echo ridge

echo ridge
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That's the first thing I did when my account got hacked @shrewd lion , no response till now so only I'm trying my last hope social media

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@lime juniper ☝️

lean crescent
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@flint garnet hey boi you got some solution to game freezing a lot

shrewd lion
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When did u contact in-game support?

echo ridge
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Few days ago didn't remember exactly

lean crescent
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@echo ridge The CS is dead

shrewd lion
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It takes them longer than a few days

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Try to contact Twitter and get his Twitter taken down

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Hes probably logging into your account through Twitter

echo ridge
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@lean crescent I think it's dead because only the bot replies

lean crescent
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@night cloak 😭 arcy atleast you welp gimme a solution to game freezing since last few days in erangle

shrewd lion
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@echo ridge in game customer support works

lean crescent
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@echo ridge Simply the fact is that you cannot do anything atm use CS and keep bugging them

echo ridge
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@shrewd lion nice idea worth a try

shrewd lion
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Real person response takes like a week or 2

night cloak
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Depends upon your device :/

shrewd lion
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Arc this dude got hacked help this man

lean crescent
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@night cloak Boi I have 4GB Ram Amazon Exclusive Phone meant for gaming purposes

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SnapDragon 628 something

night cloak
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He needs to contact that social media platform support so that they can revoke hacker's access to his social media.

lean crescent
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I was chatting couple of people reported the same thing since last day especially while driving and when couple of people are pushing against you though you have a ping 100 ms and big thing is that my map aint rendering when I jump out from the plane and land

night cloak
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Then definitely it is server side issue, @lean crescent.

lean crescent
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😬

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when can I hope to get it fixed?

echo ridge
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@night cloak how come I know the hackers social media account

shrewd lion
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That's odd

lean crescent
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😦

shrewd lion
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@echo ridge contact Twitter

echo ridge
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@shrewd lion that's fine I Don't know his Twitter account but I know it's linked

shrewd lion
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Hes logging into your account through Twitter so you gotta contact twitter to get his access removed

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It's worth a try

night cloak
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If your account is hacked through the social media account from which you logged in the pubg then I mean you should contacg there social media support.

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Yeah just like Connor said.

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No info about that. Maybe in the next update. 🤔 @lean crescent.

echo ridge
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@night cloak he logged in through my Facebook and linked in his Twitter , I recovered my facebook account but I can't remove his Twitter and I don't know his Twitter account name how can I talk with them without details

night cloak
#

Then you need to contact customer service in game. It will take some time for reply from customer service.

storm flumeBOT
#

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

sullen elm
#

Hey, so whenever i press the reunion thing my game crashes

graceful jewel
#

@sullen elm
reunion?

sullen elm
#

Idk its some invite thing on the bottom right scroll next to the events

candid finch
#

🤔

karmic spindle
#

p!match this command is not showing result

ruby pollen
#

Well I can spin the roulette, writes that the date has passed.

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Can't

haughty cypress
#

its a bug @ruby pollen

ruby pollen
#

Code developers will fix? Do you know?

drifting crater
#

Will you be banned in pubg mobile for using VPN??

haughty cypress
#

@ruby pollen it will be fixed soon

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@drifting crater its a risk

ruby pollen
#

Yuumbo'otik taan u pa'atik.

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Thanks*

hot basin
#

hey i need help my rp is 94 and i have completed my all missions then how should i reach to 100 rp help me otheriwse my purchase will go in vain and only 6 days left and all weeks completed😔 😭

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@jolly charm

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@haughty sleet

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@harsh anchor

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@neon patio

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@night cloak

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@tropic ravine

onyx cairn
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Stop @hot basin

hot basin
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i need help

night cloak
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Stop tagging community team.

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They are not supposed to help.

hot basin
#

ok

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then who?

night cloak
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What is the problem?

hot basin
#

hey i need help my rp is 94 and i have completed my all missions then how should i reach to 100 rp help me otheriwse my purchase will go in vain and only 6 days left and all weeks completed😔 😭

haughty cypress
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@hot basin thats your own fault for missing daily missions

hot basin
#

i dint miss daily mission i play everyday and complete them

night cloak
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We can't help with that unfortunately.

hot basin
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@night cloak the event didnt come yet bro

night cloak
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oh oof lmao

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thanks man

hot basin
#

np

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@night cloak can i mail to pubg mobile about this? will they help or not?

night cloak
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I don't think they can help with that.

hot basin
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ohk

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thans

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thanks

night cloak
#

Well. The event date says

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1970/01/01-1970/01/01

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Shoulda done it 49 years ago

hot basin
#

its means they are keeping it sceret

ruby pollen
prime swallow
#

i got 10 year ban for just shooting big size enemy can any one help me

night cloak
#

Please contact customer service for issues related to suspensions, thank you.

fickle bough
onyx tangle
#

1970 ? Wow

fickle bough
#

Yeah and its already 2019, still cant use the coupon, wow

wispy matrix
#

you have to go to 1970 probably

graceful jewel
#

@hot basin
i think the only way is purchasing 6levels

stable willow
#

anyone here that can help with gfx tool stuff???

night cloak
#

I'm going to 1970. Bye bye friends

frank plaza
#

Hello

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Its bugged

polar turtle
#

@stable willow aren’t they banning GFX?

stable willow
#

@polar turtle i got no banned

frank plaza
#

Bruh and it says 1970 it has not started or ended yet like wtf

woeful cobalt
#

I got that too

stable willow
#

i have stopped using it but the thing is i am unable to get my old graphics bavk

#

back*

#

it is stuck to lowest game resolution

#

most of the times my controls are out of the screen

#

so anyone can help me?

polar turtle
#

@stable willow I know it’s dumb but you tried to repair or reinstall game?

stable willow
#

yeah

frank plaza
#

Why does pubgm staff dont give a f?

stable willow
#

not working 😭

lean crescent
#

@tired fractal RESTART THE GAME

tired fractal
#

why

lean crescent
#

IT's a bug new bug

tired fractal
#

if you login today you get a ticket or coupon

fervent shadow
#

How do I join chat room to complete mission

lean crescent
#

@tired fractal hmm

#

@fervent shadow You open where you can send message to frands then go at the last create chatroom thats it

fervent shadow
#

Oh ok cool ty I'll try that

polar turtle
lean crescent
#

hmm

polar turtle
lean crescent
#

hmm

#

@fervent shadow 👆🏻

stable willow
#

@polar turtle can i add you?

lean crescent
#

😂

fervent shadow
#

Thank you @polar turtle

polar turtle
#

@fervent shadow after creating u need to exit and click again to chat you created

#

@stable willow well u can 😂

snow valve
#

is the zombie mode still available?

mortal patrol
#

Why i havent lucky draw from turkey

snow valve
#

@lean crescent

rare scaffold
#

@snow valve yes, zombie mode is still available.

snow valve
#

Okay thanks

lean crescent
#

@snow valve hmm

snow valve
#

@lean crescent 😌

mortal patrol
#

How to login lucky draw

haughty cypress
#

its bugged @mortal patrol

maiden salmon
haughty cypress
#

@maiden salmon its bugged

distant escarp
#

ugh are they ever going to fix the doors problem

#

its really bugging me tbh, died because of that

rare scaffold
#

It has already reported, please consider waiting until a fix in future comes up

haughty cypress
#

its been around since.....its a hella old bug lmao @distant escarp

rare scaffold
#

Yep

distant escarp
#

i know its been reported but

#

does it really take this long to fix?

rare scaffold
#

I don't know

#

:/

past birch
haughty cypress
#

its a bug @past birch

past birch
#

🙄 any way you know to fix it i am unable to draw anything as event os not started game is waiting for 1st jan 1970

haughty cypress
#

its a bug, only devs can fix it

past birch
#

ok thanks for your help

wispy matrix
#

or go back to 1970

bitter iris
#

Lmao

night cloak
#

@wispy matrix we're working on making a time machine😂 soon we'll go 1970

normal fulcrum
#

@night cloak Please move to #chat

split fern
#

PUBG working finally full screen on s10 plus. Settings-display-full screen apps turn on for pubg😀

snow valve
#

Does pubg mobile can run if I move or copy the com.tencent.ig file to SD card?

#

To the obb file?

normal fulcrum
#

@snow valve I don't think it will work. It may ask you to download the files again. I will suggest you to go to pubg app settings and than click on move to sd card. It will be more secure way to move the files

serene lantern
#

@snow valve don't think so. Obb file needs to be in Android->Obb

graceful jewel
#

@snow valve
Do it the official way by clicking on move to SD Card

lyric jungle
#

hello

#

I need to know something

#

If I play in pubgm VN version and my friend has pubgm global version, can we team up?

#

if someone answers this, please do mention me. Thanks!

night cloak
#

Why isnt the auto open door issue solved?

serene lantern
#

@lyric jungle nopes

#

@night cloak cause it's nap time for the devolopers

zenith light
#

What's the site to buy uc ?

storm flumeBOT
#

Please refer to FAQ 3.10 in #481198147478224896 for further information, @zenith light. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lean crescent
storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @lean crescent. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lean crescent
#

i know that

night cloak
#

Maybe something else is causing it

#

🤔

#

Do u have antivirus ? @lean crescent

echo ridge
#

He is using all my room card 20 days unlimited and 1 day advance room creation unlimited @lime juniper

orchid fable
echo ridge
#

Please help me to recover my account by unlinking the hackers Twitter account

orchid fable
#

I am facing this issue from morning.. I have nt used any sort of third party software or hack or plugin..

halcyon stratus
#

@lime juniper I'm always getting crashed in game

thorny dirge
#

@orchid fable sorry brother same issue from 4 days

#

@orchid fable ha bhai is pubg ne mjak kr rkha hai meri account bhi ni khul rha na wo reply kr rhe

vital sluice
#

@orchid fable have you tried reinstalling the game?

#

@halcyon stratus you should try repairing the game once you log out.

orchid fable
#

@thorny dirge bro tried reinstalling too but same issue. No customer support till now i have sent them dozens of mails.

thorny dirge
#

@vital sluice reinstalling or repairing doesn't fix anything

orchid fable
#

@vital sluiceyes bro tried reinstalling but no hlp

#

@vital sluiceok i wll try to repair but it seems like it wouldn't help

vital sluice
#

There's little much we can do about it then, @orchid fable. The customer service will take time to respond. Need to be patient as they receive a lot of mails everyday.

halcyon stratus
#

Which one @vital sluice

#

Only this ?

thorny dirge
#

@vital sluice Royale pass ki to lag gye was on Rp 82

halcyon stratus
#

@thorny dirge English.

vital sluice
#

@halcyon stratus this one is right if you don't want to download the maps again.

#

@thorny dirge that's unfortunate but let's speak English only as it's a global server.

orchid fable
#

@vital sluicelisten i have been using this game since day 1st of launch of pubg mobile.. But never faced any then issue then unfortunately suddenly this pop up appears this morning. Let hope they might solve it soon. I am level 70.

verbal ice
#

Can sumonr tell is ipads are available in crew challenge

orchid fable
#

I dnt want to loose my account man

rain nest
#

@verbal ice No

verbal ice
#

@rain nest ಠ_ಠ

thorny dirge
#

@vital sluice sorry i was saying that i was at RP 82

verbal ice
#

Why u stalking me

night cloak
#

@verbal ice Please move to #chat.

orchid fable
#

Can moderators here help me to solve this.??

vital sluice
#

@verbal ice you can use it in crew challenge, not in the Club open tournament.

night cloak
#

@orchid fable I understand that getting banned is really frustrating, sorry for you. But there's nothing we can about it here in discord. Since it's an internal issue with your account, you gotta contact customer support in game. That's your only option right now. I hope you understand. I hope that the customer service will be able to assist you further in this case.

rain nest
#

Ouch @verbal ice

vital sluice
#

How can I help you, @rain nest?

rain nest
#

Nothing sry @vital sluice

orchid fable
#

@night cloakok daisy then surely i will wait for there reply on this issue that's what i can only do now.

night cloak
#

Exactly.

orchid fable
#

Hope i wll get my account back thanks @night cloak

rain nest
#

@vital sluice Any update on How ipad players will he detected?

verbal ice
#

Logan ipad banned in pubg ??

thorny dirge
#

@night cloak They never reply

night cloak
#

@rain nest It's an official event. It's nothing impossible.

vital sluice
#

We are unware of that ,but they might use it on the basis of screen resolution @rain nest.

night cloak
#

@thorny dirge Then you're out of luck.

vital sluice
#

@verbal ice it's not banned in pubg, you can't use it for the official tournament rounds of the club open.

verbal ice
#

Can i use for crew challenge

night cloak
#

Yes.

vital sluice
#

I already answered you that

verbal ice
#

Okie 😊

#

Havoc i win

rain nest
#

Beat it

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

thorny dirge
#

At last i would say don't play any tencent game they Sucks

pallid ivy
#

Hello, I always played, played, took the car drove off, saw the stone had crashed, but so that my car took off she already turned over, then I landed, drove off, and I was disconnected with the error "the date was changed, and you have been disconnected". for what? I do not use third-party software, I do not play with cheaters. Nick: energyTEAM

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @pallid ivy. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lyric jungle
#

@pallid ivy the game thinks you're hacking

pallid ivy
#

well, no, I was driving fast on the UAZ and hit a rock, and flew up. If I knew what would happen next, I'd record a video to confirm my words.

#

what am I going to do now? who to contact?

night cloak
#

@pallid ivy You report while in the match. But you can still report it in game support. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

pallid ivy
#

what is the probability that I will help?

#

and how many approximately it is necessary to wait the answer? and I'm afraid will forget how to play)

storm flumeBOT
#

Hello, @gilded pilot!

Please send your custom room details in the format as described in #matches privately to a moderator or an administrator for review. After approval, your custom room details will be announced for you.

night cloak
#

It is said that the registered teams can participate at the crew challenge, but at the crew challenge are 6 spots, while we can register only 5 players. Explain please because is quite confusing. On the other hand, it s written that qualifying teams will be invited in the SPRING SPLIT REGULAR SEASON. How many teams we are talking about? How does this qualification work?

peak oak
#

Hey pubg management i need your help

#

One of my friend got ban again without any reason pls unban him

spring void
#

Can any Mod help me?

night cloak
#

@lime juniper can you help me?

spring void
#

Sometimes my device doesnt loads up the terrain or patches so i can see tbrough walls and mountains and shoot through too

#

This will ban me if it continued

night cloak
#

@modern gale

#

@spring void It's normal until the last point, you shouldn't be able to shoot through. You can see through because beyond 350m, nothing will be rendered except the ones (rocks, terrains, trees) which are being controlled by the server.

grizzled lark
#

@night cloak You can only register 5 players 4 confirmed and 1 as a substitute. Top qualifyed 32 teams who have registered.

night cloak
#

In the crew challenge, many people from the top team will have tablets. And if i am right the top 36 teams will get at the next stage. But In the RULES says it is forbidden with tablets. How can you track that?

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @peak oak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

full meteor
#

@grizzled lark but it says we play in the CREW CHALLENGE. And in the crew we can register 6...

grizzled lark
#

@full meteor In crew there are supposed to be 6 members, but for the tournament the only 5 members that are registered that will be counted.

full meteor
#

So the team name from the CREW CHALLENGE will be synced with the team name from the registration?

grizzled lark
#

@full meteor, You will need to add your team name for registration...

full meteor
#

Ok, so we need to be in the top 36 teams to qualify. But what about the tablet guys?

night cloak
#

And we need to sign-up now ,but we can play only in August or we need to play in both crew challenge?

lean crescent
#

@night cloak Yup

grizzled lark
#

@full meteor, Tablets are not allowed to be played for the tournament.

lean crescent
#

When You would be called for open club if you would be in 36 then you won't be allowed to use any sorta tablets @full meteor

night cloak
#

Hello, everyone. Any news about the banning for no reason? I was banned for 2 months, just leveling up my RP to 100 awhile ago. Filed a claim, no response after answering 2 questions.

lean crescent
#

@night cloak emulator or mobile?

full meteor
#

@lean crescent ok so until top 36 tablets can be used

night cloak
#

Mobile @lean crescent

weary cosmos
#

0.11.5 beta open!

lean crescent
#

@full meteor Hmm but using mobile ph9ne is better because maybe you have to compete there😂

#

@night cloak Some sorta ram/game booster or antivirus software on phone?

full meteor
#

@lean crescent yeah but as i said, 80% of the top teams will play from tablets...

crude estuary
#

Hi

lean crescent
#

@full meteor Hmm but in the open club you gotta have mobile only as far as I know

full meteor
#

And than they get qualified, not letting space for people that play from mobile

night cloak
#

Didn't have any, I was using my S9 for about 2 seasons of RP now. I actually played a game, after we died, "Data has changed" popped on the menu, there is when it starts, can't open the account anymore.

full meteor
#

@lean crescent but how do you track them if they register with tablets?

#

It is very unfair like that i think

coarse urchin
#

Uh, where is the anniversary lottery

#

I got the ticket thingy but idk where to get it

grizzled lark
#

@coarse urchin, It's in your inventory.

coarse urchin
#

Ah

#

Where to use it tho

rigid patio
grizzled lark
#

The lottery event has been started yet but you can check it out by clicking on the ticket and then click on use, @coarse urchin.

coarse urchin
#

@grizzled lark ok, thankss

rigid patio
#

I got banned for playing pubg in mobile and emulator from a same account

#

What the hell

night cloak
opal moss
#

More 6 Days To End Season 5 !!🍁
Still no Global Beta update yet !? 🤔

graceful jewel
#

@rigid patio
because you must have logged in into same account from mobile and emulator at same time

night cloak
#

You opened Tencent first? Then opened the mobile account while the Tencent emu is still logged in, right?

#

I did this, and boom, banned for no reason. Usually just dc you in either

graceful jewel
#

@rigid patio
If cussing would help this channel would be flooded with that

rigid patio
#

I usually played pubgm on my pc.......when a power failure came, and i shut down my pc.......and logged through mobile for continuing my game

#

Is that the problem

#

🤨

fickle bough
#

The anniversary lottery from my inventory is gone!! Why??

graceful jewel
#

@rigid patio
Umm shudnt be unless The computer was on somehow

opal moss
#

Is the Global Beta 🌎 Out?? @lime juniper

fickle bough
#

The anniversary lottery from my inventory is gone!! Why??

graceful jewel
#

@opal moss
No i dont think it is out yet...

night cloak
#

mine was when I'm playing solo on Tencent emu, friends invited me so I logged in on mobile because 2 of my friends was using phone. we played 1 game then after playing it said "Data has changed", banned after

fickle bough
#

The anniversary lottery from my inventory is gone!! Why??

opal moss
#

More 6 Days To End Season 5 !!🍁
Still no Global Beta update yet !? 🤔

graceful jewel
#

but the0.11.5 update comes on 19th march@opal moss

lime juniper
#

Not as we are aware of, @opal moss.

full meteor
#

@grizzled lark i dont wanna bother you anymore, but just let me clarify. So we register for the open club 5 people, we register with 6 at the crew challenge. But in both registration same team names. Then we play the tpp crew challenge(with all the people that have tablets and stuff). Then the first 36 teams get qualified in the Regional stage of the Open Club regardless their devices. And when the regional stage will start everyone must be on phones .
Is that correct?

graceful jewel
#

@opal moss
So u can wait for 6days...

lime juniper
#

Beta versions will be announced in a separate channel when we have information about them.

night cloak
#

You can't enter a match on mobile, because you already connected in emulator server but you can't enter match again. @rigid patio

fickle bough
#

The anniversary lottery from my inventory is gone!! Why???????

rigid patio
#

@graceful jewel when i get my account On June or November

night cloak
#

We get our accounts back on may @rigid patio

grizzled lark
#

Correct, @full meteor!

graceful jewel
#

@rigid patio
Two months l8er

fickle bough
#

The anniversary lottery from my inventory is gone!! Why?? The one i got today

rigid patio
#

@night cloak hmmm

night cloak
#

And we need to sign-up now ,but we can play only in August or we need to play in both crew challenge?

fickle bough
#

I need explanation

#

!

midnight lantern
#

Why can't I see my server ranking??

#

Is anyone facing this issue?

night cloak
#

file a claim first @rigid patio we were not using any cheats so we should get back asap

fickle bough
#

The anniversary lottery from my inventory is gone!! Why??!!-!-!!!\

midnight lantern
#

Any mod??

graceful jewel
#

@night cloak
yes you should at least try filiing a claim...

midnight lantern
#

@lime juniper

night cloak
#

already did @graceful jewel any estimate as to when will they reply and by how?

graceful jewel
#

@midnight lantern
Plz try not to ping mods much... they will react when they are available

midnight lantern
#

Ok

graceful jewel
#

@night cloak
Never contacted them....
But they usually React within 4days...
Send the details of when you were banned and were you in game when you were banned....
send them this to Speed up the process a little

fickle bough
#

The anniversary lottery from my inventory is gone!! Why?? Answer instead of deleting bruh

lime juniper
#

Please provide a screenshot, @midnight lantern.

graceful jewel
#

@fickle bough
Spammmms Really wont help!

fickle bough
#

But they wont answer @graceful jewel

midnight lantern
graceful jewel
#

@fickle bough
They wont either if you spamm...it will just make things worse...

night cloak
rigid patio
#

@night cloak I had done a claim

#

On that time

midnight lantern
#

I tried everything buy can't get my ranking

night cloak
#

@rigid patio good, bro, this is our only hope :/

graceful jewel
#

@night cloak
They will see but cant predict when...Also it does not depend on whether u leave it open or not

night cloak
#

And we need to sign-up now ,but we can play only in August or we need to play in both crew challenge?

#

Please give me an answer

rigid patio
#

@night cloak ban on Level 97 😐......They hit that on your head ☹️

midnight lantern
#

@lime juniper

night cloak
#

thanks for the info @graceful jewel this somehow reduce the stress on me.

graceful jewel
#

@night cloak
Welcome :p

night cloak
#

true @rigid patio we got the same problem, and by how we got it. just really dont know why this happened when a simply dc on the other end will do.

graceful jewel
#

@night cloak
If you are free please answer
@night cloak @midnight lantern @fickle bough

Sorry for the pings

night cloak
#

I hope someone can help us to look further to this. 3 levels away from 100 😦 @lime juniper

rigid patio
#

@night cloak The funny part was, they have restricted the server change from phone to emulator......But they didn't do that from emulator to phone ☹️....... And free ban

#

They r giving free ban

graceful jewel
#

@rigid patio @night cloak
Sorry to Interrupt but can you please shift your conversation to #pubg-mobile or #chat
This is Going off topic

night cloak
#

Will do, @graceful jewel thanks for your help. just gonna wait for this matter to be seen.

haughty cypress
#

Ouch 97rp

final night
#

@night cloak bro same is happening with me

#

@everyone i need help yaar

night cloak
#

@final night please send screenshot of the problem here, the same @rigid patio and I had so it will file up. thanks

#

@midnight lantern You need to be in top 10k or 100k (for squads) for it to show

final night
#

@night cloak

graceful jewel
#

@final night
as i said We can do nothing in case of bans all you can do is a file claim...Chatting here about it wont help...We are not connected to tencent in anyway

night cloak
#

Tag me please if you know the answer

midnight lantern
#

@night cloak Im in

night cloak
#

And we need to sign-up now ,but we can play only in August or we need to play in both crew challenge?

#

Show @midnight lantern

graceful jewel
#

wait sorry a confusion

final night
#

@night cloakhere is your screenshot

midnight lantern
#

@night cloak my friend and I am in same he can see his ranking

#

But I can't

radiant sand
#

I can't find my anniversary lottery ticket

#

Anyone help

crude crown
#

Same here I collected it and nothing came up and my friend spam use on it and it disappeared

radiant sand
#

Same here @crude crown

#

It happens to me too

gleaming abyss
#

@lime juniper i had that lottery coupon in morning when i tried to use it i got this strange screen and game crashed now when i logged in after couple of hours its gone and i didnt get anything for it

radiant sand
#

May be some bug in the game in main server

spring void
#

Any mod help me i am able to shoot through walls when patches arent loaded

night cloak
#

@midnight lantern how many points does he have and how many do you?

spring void
#

I dont want to be banned

lean crescent
#

@night cloak @rigid patio basically what I think is that they have turned on the banwave since its 6th or 7th case today so try file claim

radiant sand
#

@spring void reinstall the game

midnight lantern
#

@night cloak I have extra 200points

night cloak
#

Hmm

#

😶

#

Dunno sorry

spring void
#

@radiant sand lol no it is not related

haughty cypress
#

@spring void you can shoot through it, but you cant kill with it, if i recall

crude crown
#

So no idea how to fix the ticket problems? Rip

night cloak
#

Patches aren't loaded ? @spring void

haughty cypress
#

@crude crown its a bug, wait for devs

spring void
#

@haughty cypress i see them being hit

lime juniper
#

The message says Get the reward after 10 draws, @gleaming abyss.

gleaming abyss
#

@lime juniperbut the token is gone

spring void
#

@haughty cypress blood effect is there

lime juniper
#

I am afraid I cannot help with that.

haughty cypress
#

@spring void it doesnt do any damage tho, does it?

#

I remember it doesnt

radiant sand
#

@lime juniper eVen me I don't find that token

midnight lantern
#

@lime juniper did you see my screenshot

crude crown
#

Are you talking about when you exist the game and came back but then the buildings aren't loaded and invisible/see through? @spring void

spring void
#

Yes @despacitoMiner442

crude crown
#

Yeah you can kill people through the walls

flint saddle
#

See the loot in gergopol

#

After killing 3 squads the loot claps

crude crown
#

Your Teammate probably took everything or a squad already looted it lol

#

and ran away

haughty cypress
#

Soooo, whats your problem? @flint saddle

lean crescent
#

😂 You guys used your pen for killing each other if so then you would get loot @flint saddle

#

Don't act dumb boi 3 squads must have used stuff available there so that's all left

crude crown
#

If so then they do sucks at hitting eachother to waste that much bullets

fickle bough
#

The anniversary lottery from my inventory is gone!! Why??

#

Or is it gone for everyone? I didnt even get to use it.

wraith dome
#

Link for download 0.11.5 beta?

fickle bough
#

Or do others have it?

pallid ivy
#

me and my friends got banned today for nothing? are these random bans or targeted?

night cloak
#

@wraith dome It's not out.

midnight lantern
#

@fickle bough it's for everyone I think

wraith dome
night cloak
#

@pallid ivy Banned for using cracked version?

midnight lantern
#

Mine also gone

pallid ivy
#

@night cloak no, I haven't used any hacked versions, cheats or anything like that

#

I just received a message from a friend that he was blocked, although he throws money into the game, plays honestly, why?

night cloak
#

@wraith dome It's probably closed beta. If they make it public, it will be announced in #news .

lean crescent
#

@pallid ivy 6 already got banned

night cloak
#

@pallid ivy Was it a 10 years ban?

pallid ivy
#

@night cloak yes, 10 years

lean crescent
#

@pallid ivy Use claim button

night cloak
#

@pallid ivy Then you'll need to tap on "file claim" to learn more.

pallid ivy
#

I don't have such a button, I have "file a complaint" and "license terms". I heard that almost do not respond via the "file a complaint", but I tried and filed, I hope to answer, because this is my second account which is banned. Were would video, a pity I not youtuber

lean crescent
#

@pallid ivy Use File Claim option on the banned account

pallid ivy
#

February 20 this year also had bans, but the next day unban, can it be repeated now?

lean crescent
#

👀 Hmm if you are innocent

pallid ivy
#

@lean crescent how to do this? I don't really understand..

lean crescent
#

You see that file claim options use it

pallid ivy
#

Aah, I have written there "file a complaint", I filed, Ah not know reciprocate or not, people say that very long wait, only in diskord can help Slevin_PUBGM

lean crescent
#

@pallid ivy Umm maybe that use that no one on discord can help use In-game support

restive shard
plain sandal
#

When we will be able to use The anniversary Ticket?

lean crescent
#

Idk

wispy matrix
#

when the time comes

ruby pollen
#

My coupon disappeared at all.

pallid ivy
#

is there anything the community team can do to help?

lean crescent
#

@pallid ivy Nothing I 🤔

pallid ivy
#

well that I did not spend a penny, knowing that I will be in the future lock, after which I do not want to play this game again...and after all my friends bought royale pass and not only and they were blocked too

spring void
#

@pallid ivy nothing people at discord can do 😐

pallid ivy
#

they have no contact with the developers???

coarse lion
#

Hello guys today I collected anniversary coupon from daily rewards but it's not appearing in my inventory help pls

spring void
#

@pallid ivy no they can just report like us

ruby pollen
#

The same

spring void
#

@coarse lion known to many please wait for an official announcement

pallid ivy
#

well, I'll have something to do, and what I do not know myself

spring void
#

@coarse lion known bug which may be fixed soon

coarse lion
#

Ok @spring void

rose finch
#

a compensation has been sent out

#

a premium crate coupon for the "inconvenience caused" by the lottery ticket confusion

lean crescent
#

@rose finchHmm

midnight lantern
#

Just got it

brisk thunder
#

Hello is there a new pubg update

lean crescent
#

@brisk thunder no

brisk thunder
#

ok cheers lol i was gonna start playing it again

spring void
#

Why is my game continuously crashing in middle of match?

brisk thunder
#

Why does my friends game crash every time he uses an outside way of voice chat like discord

wispy matrix
#

your ram might not be sufficient for the game

brisk thunder
#

Ok

polar turtle
night cloak
#

Hello I neeed some help regarding blocking someone

#

@ancient copper Delete this picture.

ancient copper
#

nah im good 😃

night cloak
#

Blocking user in Discord? @night cloak ?

peak oak
#

One of my friend got ban again without any reason pls unban him any mod who can help me?

night cloak
#

No blocking someone on pubg

mortal forum
#

How to contact pubgmobile support ?

peak oak
#

He didn't use hack or any third party app why he got banned? Pls help

storm flumeBOT
#

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

night cloak
#

Basically to block someone u have to add dat person as a friend right ? Even if I blocked dat person , he can still see my details and everything. How to block someone permanently? Like I don’t want him to find me ever again.

wispy matrix
#

there is no such feature to block someone in pubgm as far as i know

night cloak
#

@night cloak You can hide your details on setting.

#

Lol I know dat thank you @night cloak

#

😅

#

So there’s no way stopping dat guy from harassing me? , cool

alpine thicket
#

just change your name and add a special symbol to it

#

should solve your problem

night cloak
#

Problem is ID number thing but thank you

lean crescent
#

@night cloak Report that boi😂

night cloak
#

Lol one report won’t solve anything ;))

lean crescent
#

It would😂

alpine thicket
#

Oh well, just ignore him...he will give up if u don't feed IT attention

lean crescent
#

Ask your fellow peps to do same

night cloak
#

K I’ll try lol

alpine thicket
#

reports goes straight to the trash bin fyi

lean crescent
#

@alpine thicket Nah it's doesn't go vain

night cloak
#

Yh I’ve reported this hacker dude many times and still he’s killing me with one bullet of uzi

lean crescent
#

@night cloak😂 record some proof use in game support and bam he is over

night cloak
#

He killed all 4 of us with uzi from long range

#

Dat was funny. I’ll do dat next time

lean crescent
#

👌

restive shard
#

lol

bitter iris
#

When will the anniversary spin come out

wispy matrix
#

idk

bitter iris
#

Well I was looking for a date not a idk

vital sluice
#

We will announce in #news if we have information regarding that.

bitter iris
#

Thanks Logan ☺️

wispy matrix
#

np

umbral void
#

My ping increases whenever there is enemies in front

lean crescent
#

@umbral void It happens

umbral void
#

@lean crescent any solution?

lean crescent
#

@umbral void Nah just u gotta have a faster network

umbral void
#

@lean crescent what about the frame drops when enemies are near

lean crescent
#

@umbral void In that I cannot help wait for some expert to arrive

#

😂

umbral void
#

Because of that i always die

lean crescent
#

@umbral void it happens with me too but since I have been using atleast 14 Hrs a day so now it doesn't happen

umbral void
#

@lean crescent get a life bruh😂

#

@lean crescent seriously Minecraft 😂😂

wooden ore
#

I cant see time traveler set to buy

lime juniper
wooden ore
#

Anywhere

#

Where isbit

#

Time traveler set

umbral void
#

@vital sluice can u help me with this?

gleaming abyss
#

@lime juniperyea i got it they sent a mail ingame

vital sluice
#

What device do you play on, @umbral void?

umbral void
#

@vital sluice one plus 6 t

radiant sand
#

@lime juniper is Pubg lite available for global version

#

Or specific countries

lime juniper
#

Only available in Brazil and the Philippines for now, @radiant sand.

lean crescent
#

Use VPN😂

radiant sand
#

Will it roll to Indian

#

India*

lime juniper
#

In the future.

radiant sand
#

Ok ty

vital sluice
#

@umbral void have you tried repairing the game?

night cloak
#

hello, @lime juniper is there a chance to recover banned accounts because of Tencent emulator to mobile switching of account? There are atleast 4 people that got this awhile ago

umbral void
#

@vital sluice yes

lean crescent
#

@night cloak You have Antivirus on your PC?

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Can someone ard me to emulator support ?

#

I don't have any @lean crescent

lean crescent
#

🤔

night cloak
#

the problem was found when someone uses a Tencent emulator, then switch to mobile while the tencent emu is opened. usually, the emu will dc, but today, it bans people for some unknown reason

vital sluice
#

@umbral void I've some friends playing on 6t,it works just fine for them . Maybe it could be you connection. You can try switching to a different data connection or WiFi and play the game.

night cloak
#

I am trying to run my game on tgb And once its open it Gives server error and Force Closes the game.

#

Any fix?

umbral void
#

@vital sluice i have tried everything switching to another network and even reinstalled the game but still whenever enemies are near the game starts freezing ..

vital sluice
#

Could be your device itself then, @umbral void. Like i said ,some people who i know playing on 6t do not face this issue. Contact the customer service in-game regarding this issue, maybe they can assist your further.

storm flumeBOT
#

Hello, @night cloak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

tired finch
#

Whenever someone/me clicks on my profile the floating screen sticks and then I've to restart my game. It's not only happening with me but to lot of my friends too.

#

People call me hacker and I hate that because my profile is being unusual

vital sluice
#

Can you show what you mean by floating screen with a screenshot?

tired finch
#

I'll send a video for you wait

vital sluice
#

You can not send the video here,you can forward to dms @tired finch.

tired finch
vital sluice
#

What device does this show up, @tired finch?

tired finch
#

Whenever me or someone else clocks the profile (stats, tier overview,...) This happens and then I couldn't get back to the lobby

ripe elm
#

Hi.. I need help

tired finch
#

Everyone's device shows this when they try to click on my profile

vital sluice
#

Need you to mention the device models, @tired finch.

#

If possible.

#

How can I help you, @ripe elm?

tired finch
#

One plus 6, one plus6T, mi pocco F1... @vital sluice

ripe elm
#

My account got locked for 2 months for use tencent gaming buddy..

vital sluice
#

Please do report the issue in-game and let the customer service know about it.
The more reports they get ,the sooner they look into the issue. We will also try from our side and let the team know about the issue, @tired finch.

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @ripe elm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

tired finch
#

@vital sluice I've been waiting for their reply from the day this starts happening (start of season 5) it's still not fixed

ripe elm
#

I didnt use any crack version.. Or vpn.. Bt got locked.. Now what should i do ?

tired finch
slender dirge
#

Is the time travller set for sale right now?

tired finch
#

@vital sluice look at the video I sent

#

Just watch it bro

meager bear
#

Any here ?

wispy matrix
#

what help do you need?

meager bear
#

When I'm In lobby my ping is 60-70. N whenever I start game ping goes 600+ automatically

wispy matrix
#

@night cloak

ripe elm
#

Anyone help me ? To contact with pubg team ?

dire gate
#

My account has been locked without any reason

ripe elm
#

Same problem.. Bro..

dire gate
#

I use TGB without any extension and official apk

ripe elm
#

I also got that..

dire gate
#

What is the solve?

#

I have ELITE RP in my account,

tired finch
#

You must have used the virtual space

dire gate
#

Nope

#

Nothing

#

I play both in mobile and pc, in mobile i always update the game from Google play

night cloak
#

Is it global version? @dire gate @ripe elm ?

dire gate
#

How to report about this problem?
I already have messaged on support but no reply

lean crescent
#

@dire gate use file claim You are 11th case till now I think which I have seen

dire gate
#

Yes global international version @night cloak

sharp crater
#

Question - new beta release was announced with almost all the fixes except the door not auto opening one

#

Is there another patch coming for that

#

..?

meager bear
#

@night cloak When I'm In lobby my ping is 60-70. N whenever I start game ping goes 600+ automatically

dire gate
#

@lean crescent already claimed

lean crescent
#

@dire gate wait be patient

dire gate
#

Please do something 😭 😭 😭

lean crescent
#

@dire gate Wait for a day then if nothing happens then bear the ban

ripe elm
#

Yes.. Its global vesion

#

Anothee way to contact with pubg ?

dire gate
#

Hackers are playing fluently and we normal user suffer this, is this even fair?

meager bear
#

@half kayak

night cloak
#

You need proof

dire gate
#

How can i prove that i never used any extension 😫 😫 😫

night cloak
#

For all we know you're one of the people who broke the rules and just saying you didn't

#

Everyone gets a ban for a reason so you have to have a valid contour

dire gate
#

Huh...
This is what life is
..
Who don't break rules always suffers

lyric junco
#

Are we gonna get another RP crate in 3 days?

dire gate
lyric junco
#

Any mod here?

dire gate
#

And lol my pc is so bad that i can not use any other app while playing PUBG 😆 😆 😆 no chance of using anything

lyric junco
#

@tropic ravine

#

Are we gonna get another RP crate in 3 days?

worn forum
#

Why can't i see the traveler's set as mentioned in #news , in my shop?

night cloak
#

Kickz there's no more RP crates

#

It's the 8th and final week.

kindred scaffold
night cloak
#

Of RP crates 10/10

lyric junco
#

@night cloak oh and when RP is going lock?

kindred scaffold
#

My clan name change to this Numbers

night cloak
#

It'll go lock in a few days usually.

kindred scaffold
#

What to do?

night cloak
#

Usually during the next time it takes to get a new week.

lyric junco
#

@night cloak 15 March or 18 march?

night cloak
#

However how many hours are left.

kindred scaffold
#

@night cloak I need help

lyric junco
#

85 hrs left on RP crate @night cloak

night cloak
#

So in 85 hours rp expires

lyric junco
#

And season ending on 18 march

night cloak
#

Yeah.

#

That's usually how it goes.

lyric junco
#

RP ends with season right?

night cloak
#

Yes.

lyric junco
#

Or few days early?

night cloak
#

Usually maybe a day before.

#

@kindred scaffold Do you have a rename clan card?

#

It depends. It has varied every season.

#

You can check on Clan shop.

#

Either there is no other RP crate available.

kindred scaffold
#

@night cloak I did rename before

night cloak
#

Either way*

kindred scaffold
#

@night cloak is that a bug?

lyric junco
#

@night cloak u really sure about that ?

night cloak
#

Yes.

lyric junco
#

@night cloak ok thanks man

night cloak
#

The 8th week is the last week.

#

Which is this week.

#

@kindred scaffold Did you ask your clan leaders?

#

Next week it will be locked.

worn forum
#

Why can't i see the traveler's set as mentioned in #news , in my shop?

kindred scaffold
#

@night cloak yeah

lyric junco
#

@night cloak i thought as season is ending on 18 u gonna get another crate

night cloak
#

Nope.

lyric junco
#

RIP 100 RP

#

Hah

night cloak
#

You'll only get another if it was 9 weeks.

kindred scaffold
#

@night cloak he asked me to take help from Pubg Mobile Discord server.

night cloak
#

What was your clan name?

#

Maybe they removed it for breaking TOS

kindred scaffold
#

@night cloak asking me?

night cloak
#

Yes

dire gate
#

@night cloak help me about my issue 😭 😭 i want my id back to play in season 6, it was my main account have a lots of things in it, no chance to risk this account because i knew about the rules

kindred scaffold
#

@night cloak the name was AWM乛

night cloak
#

Rounok if you are banned there's nothing anyone here can do for you as no one here has any acess.

#

You'll have to contact in game support as it says or request through file a claim and wait patiently for a response.

dire gate
#

@night cloak if there was any reason for me to get banned, i would not be crying

kindred scaffold
#

@night cloak. the clan name was AWM乛

dire gate
#

But i can not take this as okay because i know i haven't done anything wrong

night cloak
#

I'm not sure scorpion.. weird maybe contact in game.

#

Or maybe tell him to use a clan rename card.

kindred scaffold
#

@night cloak what is TOS?

night cloak
#

Terms of service.

kindred scaffold
#

@night cloak ok

night cloak
#

I'm not sure scorpion sorry I couldn't help you.

#

Ronouk again you'll have to file a claim and see what happens sorry you are experiencing this.

ripe elm
#

@night cloak how colud i contact with pubg support ? Give me their email

tired finch
#

@lyric juncothis weeks rp crate is the last ones of the season

night cloak
#

That's what I told him Majdulaaa

#

He knows.

dire gate
#

@night cloak email sent

night cloak
#

Be patient. The customer service receives hundreds of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable timespan, please reply to the support ticket or e-mail with a kind reminder, @dire gate.