#questions
1 messages · Page 366 of 1
I am facing huge frame drop and lag today! Is else anyone facing the same
@ocean isle I'd think hard about anything that might be causing the ban - VPN use, 3rd party apps etc. A lot of the bans are 10 years so you really don't want it to happen again. Read through the terms of service in case there's anything that might apply to you.
How to get this
@tardy ocean Collect outfits with a pink underline. It’ll look similar(not same outfit) to the mask. You can get legendary items in crates.
Normal crates
And to collect certain sets you’ll have to either wait for them to show up in the ‘Crates’ section or buy them if they show up in a deal offer.
Or with this type of coupons @fervent grail is the legendary if I mange to combine would it give legendary
They can be found in classic or occasionally premium crates.
Unfortunately you cant get skin sets from regular PUBG crates, only classic and premium.
Currently there are only epic rated skins in the PUBG crate.
Its a premium crate @tardy ocean
Okay
Please refer to FAQ 2.9 in #481198147478224896 for further information, @slate forge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
My account got banned for 10 years without violating any of your ToS..
Help me get my account back!!! @neon patio
@slate forge Please refer to FAQ 2.9 in #481198147478224896
K
@slate forge did you use any third party apps or downloaded it from not the actual store
@slate forge did You claim the thing
I somehow got glitched into the staircase and couldn’t get out
I happened before my second time when I got in game try closing the app and open again @undone cloud
@mellow stone It's clawing, if you never heard of it.
Hi
I have a problem in PUBG STEAM I got a ban on the game (VAC) and I do not use any cheats in the game. Can you help me?
@mellow stone left handed
@zenith hearth Sorry it's the mobile pubg server.
@night cloak ok sorry
disinformation?
@mellow stone it works well for me at least. I like left claw more than right due to the fact that it is easier to aim (in my opinion).
And np
because when I use the handset via bluetooth audio the game stays with leg
@lost trellis Does it lag? Or you face sound delay?
@night cloaktoday smthing very strange happened with me idk if it was a bug
Seriously this is annoying now this connection I was kicked out of the game I was in and had to start a a new game
@night cloak dose that effect my rank
@gleaming abyss Huh?
I was playing for india bonus challenge i joined room room was supposed to start in 10 minutes but it didnt and after 20 minutes i got kicked and my uc was also gone
@tardy ocean It affects rank, yes.
@gleaming abyss It was a bug, several people are facing.
Oh
Contact support for a refund.
No worries.
@night cloak sometimes I can’t jump out of a window I press button but it just jumps up not out of the window
Or open doors
@tardy ocean I face that too often with window. It's actually normal I think since I had the issue with Xbox and PC version too. And the door open is bug, I didn't face it yet.
Okay
The door thing is a bug but the jumping thing is due to bad internet or it also doesn't work if there is something/someone on the other side of the window
There could be a vaulting button coming soon for the jump, it exists in Korean version.
Oh
@gleaming abyss I was in miraia in a tall building nothing blocking it
Then its bad internet
The jumping thing is an issue, long term. It's not Internet. That's why they are bringing the vaulting button. Otherwise vaulting button wouldn't make sense.
I hope they add grappleing hook like the pc
@night cloaknot really
If you notice if you have higher ping this jumping issue occurs more often
I have tried it
@gleaming abyss I never had high pings, trust me.
I used 3g to test it and it works
@gleaming abyss my internet was fine it did for a minute and went to normal
I was getting ~400 ping and this issue was more common
@tardy oceanwhat is your average ping
It's random, not everybody faces the issue. And about Internet, it's just a coincidence.
150-200
It might be a bug but it increases with high ping
300
@tardy oceanthats very high
Good 👍
Dont trust speed tests according to them i should get max 10ms ping but lowest i get is 186ms
@gleaming abyss @night cloak
For online games you need both download and upload
Oh okay
@night cloakim not talking bout being similar
"Should be equal"
That was in a general way
Good connection usually provide same upload speed as download speed
Would this help aswell
@tardy oceannot really
WiFi extender
@tardy oceanit increases wifi range
Your jitter is pretty high, @tardy ocean. That's the probable cause of your unstable ping.
A normal Jitter should be 4 and below.
@night cloakim at a friend's house rn he has a good internet provider but he has a cheap package still his down and up speed are same
@night cloak is there a way to fix that
Not really.
@tardy ocean what is your location and what server do you play on?
@gleaming abyss it dose the disconnects on both the same way
Are you using data connection or wifi?
WiFi
Do you notice high ping before disconnection
During game do you see high ping before disconnecting
Do you experience alot of lag before disconnecting? During game you can see your ping at bottom right corner
-_-
Well what happens is smoetimes I move and player gets pulled back or or open door and dosnt open and picking up weapons it dose it continuesly
Then says sever time out
Contact your internet provider
@tardy ocean You are connected to a local server. Please select a server from Singapore to test Asia ping, Select Germany for Europe and United States for North America.
Okay
And download/upload speed has nothing to do with the latency. Bandwidth is not latency.
Sometimes I have to put it in airplane mode and take it out of airplane mode and wee switched from sky to EE
@gleaming abyss
@tardy oceanits bad internet
?
My internet
Yes?
Yh my old one was slower I get about 30 mbs
Please #pubg-mobile
@tardy oceanyour internet provider are the only ones that can help you with this
@gleaming abyss you see my mobile data is 4g but it’s turning to 3G gprs look at the top
When is the survive till dawn event ending?
@errant hollysoon
Juat killed by a hacker
Does report ban him or
Hello, @errant holly!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
umm
Hackers suck
but I didn’t ask a question about them?
They run and jump fast
Watch out for the Con hackers. If you kill them all your money and Bucks go down. Sometimes even your level
What the heck? How does that work? 😳
Please avoid going off-topic. You can have unrelated conversations in #chat.
K let’s go to general chat
Can you fix the s12k I got one shot by it
What does this mean how do I fix it my mic is working perfectly
@night cloak yesterday a guy knocked 2 of my squadmates with s12k in long range (180m approx) is that a hack or bug?
@gleaming abyss dose jitter affect if you have 4-5 devices on one network smart tv 2 of them 7 stuff connected
I’m near my WiFi
@tardy oceanyes
In same room
Red that's quite weird but not impossible
I kept shooting some dude with s1895 which was around 120m far away from me but it took like 7 shots as the pellets barely did any damage (got the hitmarker though)
Nothing compared to 180m though
Just sorcery
You need a choke though
Did you report him?
Anyone here registered for Chinese Beta Version?
@night cloak chokes don’t attach to S12Ks
Hello I have question my game crashed mid game with a graphics type bug now I can't even get on the game at all.. tried repairing and redownloaded game nothing...
I am talking about me not the Saiga guy
Did anyone get a Buffer Overflow error?
Two youtube streamers got this issue and some players as well.
Meanwhile the Saiga got duckbill and compensator
What the hell is this tencent
Duckbill decreases spread, the hell are you saying...
@gleaming abyss That's definitely suspicious. S12k's maximum damage range is 40m.
@pure mica May I know what is the device you're using?
someone please I need a person to talk to about my account cause there is a another person using it without my permission
is a serious think that has been like 1 week
@chilly stump does anyone know your facebook or twitter accs passcode
@flint oriole no, I asked last time in #questions they tell me to change the passcode, I changed 2 times already and I logged out all the device on facebook twice.
I asked the customer service to logout all my device that are on but they didn't cause that guy still in my game
When will bargain section come again?
Alright, I'm not getting region title since last 3 weeks,I spent UC to buy the Flag card and I changed my flag so that I can get the title,as per my Stats,I should be on every Title for example,Close encounter, Terminator etc but since last 3 weeks, It's still showing Not Ranked,I've been reporting this since last 2 weeks and have reported this many time in game as well but no reply
And this is last week's stats
I didn't get my assianian coat after linking phone number
When will bargain section come??
Force closes after updating. Checked all network settings, wifi is good, pretty much goes to the tencent logo then force closes. Need hotfix asap
Also have uninstalled and reinstalled, cleared data, cleared chache, cleared phone cache, restarted device and every combination above together. Game won't load enough to login screen so can't fix client.
No error numbers either
Also have turned on dev setting to where I can see all running processes on side screen while loading pubg and everything is normal
Just force closes
the game does not leave this screen, what to do? just keep loading
And I would preferably want staff to answer
Staff*
Staff is is one or more. "I have a staffs team" is not the correct usage where as "I have a staff team" is. Staff is plural in that sentence and so it is in my above comments
Since we are the only two talking it is staff unless it's a third person then it would be staffs. Staff is a group of people so it's referring to more then one
Nah I'm here for support
That's what I do is help community with any network problems for game
Does anyone know what this "i" on top of inventory is for
@polar rover have you tried tapping it. It's probably a informational button
Yes i tried but nothing pops up
So no one here to help
I'm here
Oh alright thanks
@glad harbor pinned msgs - Dec 15
@glad harbor #2 "do not interrupt community members while they are providing assistance" first come first serve basis
@cosmic gazelle that is something that admins or mods can help with
@night cloak tell them to help then
And id rather not argue about it. Rule number 2 clearly says when a community member (me) is providing assistance (customer support) then other community members (you) cannot interrupt by helping me provide assistance unless I or anyone else providing assistance asks you to @glad harbor
@cosmic gazelle ok I will ❤️
@night cloak DM me once the solution is there plz because it's been 3 weeks.
Ok. If I can't get a answer I will Dom u anyway @cosmic gazelle
Dm*
I'm good I would rather not
So guys can u foucs on game maintenance for god please
Doors open don't work also lagging lagging drop frame all time and hacks
U must be professional or ur game gonna die
Dont forget the big head in the sky
@fiery nebula its being unbearable anyway
I stopped playing till they fix it maybe Fortnite not realty like pubg but they have the best technical team for graphics and bugs and for sure have the best server
So good luck guys
@iron merlin
Please do report the issue in-game and let the customer service know about it.
The more reports they get ,the sooner they look into the issue. We have let the team know about the issue.
@vital sluice i reported already 4 days ago no answer man
They only care about getting royal money
They are aware of the common bugs going around and working on a fix to it. We have to be patient.
U muted me fine
?
Got a 1mb update, what's it for ?
It could be few minor bug fixes, @night cloak. We do not have more information about it .
Hey logan, I have a screen loading/force close problem after I updated and there's no hot fix yet. I stated the problem above in detail
Quick question about custom rooms , i usually host alost of custom rooms and i caught alot of wall hacking and since it's custom room i can't report on them anyway dose they get dedict for cheating or not
By the system security ^ and when will they get ban for it
hame crashes randomly without warning. tried repair and clearing cached data doesnt do anything to help. can they please fix these stupid crashes
3rd time in an hour. last time my game frozze. crashed and then my phone crashed
@woven nova same same my phone direct crashed during game
Happened 3 times yesterday
Why my game keep loading and then it said cannot response to server
@woven nova @willow dune happens to me only when I'm recording the gameplay
I cant stream it. either the app crashes or the game crashes
at how many points Conqueror rank unlocks?
Hello i have a serious question. How do i findout information on and about the middle eastern servers and Arabic client that is coming out and like when it's supposed to comeout. This is very important to me. Please ping me or pm me a reply thank you god bless .
You have to be top 500 in the region, @charred flower.
oh thank you!
We do not have any info on when it comes out, @wise summit.
@charred flower We do not have any info on that
oh ok
👀
Does anyone know a fix on the Voice Chat that helps you tag equipment on the floor? Mine had disappeared. Repaired the client, but doesn't fix the flaw.
Any recommendations?
Hey my friends account says buffer overflow
Unable to open account
Wahat will be the case
@balmy cairn Go to the settings then quick chat, there is going to be three tabs on the right, pick "discussion" then scroll down until you find "I have got supplies".
The update clearly removed it from the default preset for no apparent reason at all.
I wonder when the anniversary is I think it's March 12th?🤔
@worldly spindle Emu?
@balmy cairn Check pinned message
@night cloak I think it's top 500 on the server not in the region
@night cloak & @normal fulcrum awesome!
Much obliged!
@normal fulcrumnope on mobile
It's top 500 in that mode and region.
North America/EU etx
They are different servers/regions
That's what he means.
He try to login iOS also no change it still say buffer overflow
@balmy cairn You're welcome
@night cloak There's a huge difference between servers and region. If you check in game, you will see server rankings and region rankings. Server rankings shows players with best points. Region ranking applies to Heads up, Scavenger, close range and all.
@worldly spindle It happens when program attempts to put more data into buffer than it can hold
I guess it's a known issue and it will be fixed soon
@normal fulcrum I know what is buffer overflow a typical type of Vern ability in servers
my game isn't allowing me to scroll at all and swipe my weapons out
help
pls ping me with answeres
Bug 1: Game won't load 1/8 times
Bug 2: When you try to check someone's stats game freezes 1/3 times
Bug 3: When you change spots in vehicle gun misfires 1/3 times
Bug 4: You can't lean and have to prone to be able to lean again happens 1/15 games
Bug 5: When you Rez someone near wall you can see through the wall at a certain angle
Bug 6: Spinning parachute bug 1/65 times
Bug 7: Auto-open doors won't work. 1/2 times
Bug 8: Tapping open door won't open door 1/2 times.
Bug 9: Game crashing for streamers when they running custom rooms 100/100 times
Bug 10: Custom room switching to spectate other people and game crashes bug. 100/100
Bug 11: Can't scroll through backpack 1/20 times
Bug 12: Can't tag items on ground with classic voice anymore
Bug 12: Giant head appears in game sometimes
Bug 13: Gun will fire single shot when it's on automatic sometimes
Dsync is a problem as well. You need to lock servers or kick players with over 130 ping.
If you don't take the time to fix your sh*t, then when other big mobile games come out, you're screwed. (e.g. Call of Duty mobile, Apex Legends...)
I know all you care about is updating the shop and gambling crap, but it's in your best interest to fix this mess!
Concerned competitive player,
FX-Terror
Hello, @grim raven!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
If someone could pass that along to the higher-ups that'd be great!
so many bugs trash game
Single shot glitch kills me several time jesus!!!!
refer to #481198147478224896 5.2 for bug reports.
Yeah I got one shotted by a gorza bullet,I was wearing an helmet
maybe u helmet was low on hp
@bold grotto agree
Hello
What's in update?
@normal fulcrum bug fix(very big character)
Whonis Pocophone user here?
@grim raven bug 12 is working for me.
I can tag items with classic voice.
Too manyyy hackers , my last 20 gameply i fight with haackers , all the maaap is haaaacker , can u soolve this issue guys ?????!
xnxnd
@grizzled ravine It is really frustrating when you face players who are getting unfair advantages by using hacks or glitches. If you encounter such players in the game, you've to report them directly by clicking the report button located in the bottom-left corner of the end match screen. You might not get a reply from support but they're always looking into every reports made by players. We cannot do anything here in discord. I hope you understand.
Owh gitu ya @night cloak
Main bareng yuk
Any ideas on how to fix frame drops on the OnePlus 6? I get a constant ping of 20ms
why unavailble
@fallen stump available friday to sunday
Where is the activity tab in the game?
When i press redeem reward for the india bonus challenge it takes forever to load but nothing loads in
Whats going on with that?
@coarse urchin on the main menu, there is an option on the right bottom. it is a tick sign icon
@sly stream ping is dependent on Ur internet speed, u should root your phone SAFELY and install SAFE apps to increase performance like l speed
@wispy matrixok will watch out for it thanks
« I got supplies » & « Ennemies ahead » don’t work with the old voice
@mental needle check out pinned messages of this channel
@tawny garden maybe a network error. restart yo device
@tawny gardenconnection problem check if your internet is working and restart app
Has the pubg fixed the issue regarding about the lag issue that has been going for months?
@placid dirge Nope boi I think the patch has to still roll
Wow
@onyx briar yeah so bs
why cant we have the bug where melee weapons can kill people through walls just like the pc version
Too many bugs
@onyx briar It can happen boi😂
The match loads slower than 0.10
Use Your pan stand near the wall when the enemy is too behind it and bam
whats call realistic gameplay?
no one can handle the recoil of the minigun actually even u can lift it which is hard enough
and
Hackers are back
theres a licker literally killing me through the wall
like
right now
i am playing
The game is broken

When does season 5 ends
@errant dew in like 2 weeks
Why my friend list is full😒
My other friends have more than friends of me
But there they still can make friends
Help me !!
Then season 6 starts?
s06 starts after 2-3 days
Buffer overflow?? please help
Anyone know when iPad Pro 11 full screen support is coming?
A buffer overflow is an anomaly where a program, while writing data to a buffer, overruns the buffer's boundary and overwrites adjacent memory locations.
@upbeat bone
Is it possible for someone to come back to life after they get knocked and die instantly
No, @tardy ocean.
@severe ledge No information unfortunately.
lol go to general 1
@brave jewel You apparently can't "buy" without money. However you can complete achievements to get various items.
the sound tho
There isn't really a fix for that, @upbeat bone.
I found a bug in a custom room yesterday.
@cerulean prairie I understand that it might be frustrating to face such bugs or issues. If you encounter any kinds of bugs or technical issues in the game, you've to report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report. You might not get a reply from support but they're always looking into every reports made by players. We cannot do anything here in discord. I hope you understand.
There was a 1mb update today, it might have fixed few small bugs including this, @cerulean prairie.
thank you
Disgusting..... I took part in the India Bonus Challenge and registered for the tournament with 30uc but room never started. Mind you, I'm not the only person with this issue. And this is the reply I get.....
This is the ss of the tournament room
@wispy matrix do u think im a dumb : it’s don’t work correctly I let you try
@mental needle what? it surely works if you do it correctly. and moreover dont blame me for it not working, it is pinned by a mod.
@spring pumice stop giving these devs money. Otherwise they'll just try to milk more and more without fixing the game
Stupid fcks they are lol. I didn't even complain about lag, and they are telling me to press the repair button
Like that's there reply to everything
Admins here just repeat copy paste messages again and again. No point in complaining here
F
Please avoid going off-topic. You can have unrelated conversations in #chat.
@night cloak thank you
How to send perks in clan
@upbeat bone you cant, its automatically done when you get some legendary items in crates.
I need help, i got banned for no reason on Saturday during a game for 3650 days. Ive asked why they banned my account for no reason and all i get are automated messages.
@tender iron you need to report ingame. these guys can't help
I've reached conquer in season 4 and 5 and im level 64
Report in game where? All i get is automated messages
Please refer to FAQ 2.9 in #481198147478224896 for further information, @tender iron. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
How to i read faq?
Click on → #481198147478224896
Do
They will unban you in some time
Okay so i have to not post here? Sorry my bad
Pubg have ban aim player also for no reason he also got his account back in few dayd
If its an mistak they will unban you in few days if they don't un ban then email them
@night cloak bro but i was so close to 100 rp i will lose all that daily mission rp
Email id?
@tender iron they have disgusting customer care
Wait
We need the help of some youtubers
There was a bug at that time that got few wrong suspensions, that doesn't mean every account will be unbanned. That bug has been fixed as well. Do check the pinned message of this channel for more information.
I feel so broken i worked so hard on this account if it doesn't get un banned i may never touch the game again 😭
@tender iron go to pubgmobile official site
So my account got banned for no reason and it may never get unbanned
And submit your ticket there
Must be unluckilest person alive
Please read this channel's pinned messages for further information, @tender iron:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
The website is in #481193721560432670 , you can not send links here @night cloak.
Lol i cant share link ok
Okay il do it, thanks for the help @night cloak
Your welcome
Fix the DOORS!!!!
@crisp garden They need to fix that i died because of the doors not opening
I support this issue....that door not open many times.@hollow copper
Very bad thing fix asap , and also please set the stun grenades time to as in pc ...i.e. 2.5 sex insted of 5 sec.
@crisp garden @hollow copper Did you face the issue today after the 1 MB patch update?
@night cloak even before that
I'm talking about after*. @crisp garden
Ya me too
Many not only 2 times
In fpp sanhok when i was in bootcamp...
Door didnt opened
@night cloak
@heady hearth In past 1-2 hours?
There was a patch update few hours ago. A 1 MB update. It should have been fixed with the patch.
@night cloak still not working
However if it didn't, there will be more patches coming soon.
@night cloak mam one more thing
Why is that in pubg pc the stun grenade cook time is 3 or 2.5 sec and in mob its 6 sec
Stun grenade should have less cook time
So we can use it
Please inform this... I think mainly cause of this stun grenades are not popular in pubg mob
@heady hearth Since the game was ported from PC, it is rather intentional I suppose. And no idea if there will be any changes in future updates.
But please if u can report this to any superior ,,,,may they think this as a good idea.
@lime juniper
So I have my pubgm account linked to fb and we chat , and pubgm doesnt even have we chat integration anymore. I want to link to my twitter but rip me it aint working. What should i do?
Sorry to hear that you are having trouble with the login procedures, @formal sundial. We would advise you to contact the in-game customer service for further assistance with this particular scenario.
@formal sundial What do you mean by pubgm doesn't have WeChat integration?
My 3rd account is connected to a WeChat account, and I logged in there this morning using WeChat.
He is just joking with me, I assume.
I'm so nub can't understand a joke 😅
Here no other options available only
Facebook | Twitter | playstore and | guest
Why would i joke in support -.-
Ah that solved it thank you. I thought it redirects you to the website just like for facebook and twitter.
#Hope4CT
+t!rep @night cloak
lol :p
No, I am, @night cloak, because I misunderstood it to be a joke. You are a pro!
But I am very sure that LookOutForMe learned me similar matters when I was new here. Spooky.
I am just getting old.
We wechat installed you will have it lookie
Its solved dw. @vital sluice
Ah okay.
i press peak and fire and nothing happen and im slow
yea
hello , please may i know where i can report a hacker other than in game option ?
cheater i mean *
@timid thistleyou can only report them in game
@night cloak reset your control settings
and see if it works
and be sure to hit "save" after resetting
kk
@wispy matrix its a full squad of 3 players lv 100 RB without cheats and the 4th is their friend with smurf account using aimbot , esp , shooting from cover ( and i recorded a proof video )
Hello, @timid thistle!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Hi guys... Chris here with a question!
What's happening if i delete my facebook account? I.ll be able to connect with a new one on the same game acc?
Connect your account to another social media first, @sour shuttle.

haha yeee
I mention that i have allready logged with google play
then ure good to go @sour shuttle
Just login through the same google play .
Thank you
@night cloak → #chat .
just some bug fixes
new outfits and more lag
yes.
@night cloak
I did message them
But they said that they wont help with this issue
@gleaming abyss As expected, sad, forget the UC.
Um, I got the same issue many other users have...just today. The "i" icon above the inventory. (I've heard others say it's a visual bug) but thing is, even emotes aren't available in the lobby now. Anyone found a fix for this ?
Restarting the game will make those emotes come back, @night cloak. And yes "i" seems to be just a visual glitch.
Thank you @vital sluice
Not sure about the details of that update, could be some minor bug fixes or so @mortal patrol.
Oki
What is that (i) to the right of my chat?
What does it mean? It's not a clickable button
@quasi crescent its a screen bug ,no effect.
He broke even
@faint escarp It's a visual bug. Tell your friend to tap on client repair from login screen.
@quasi crescent That's when you get a reply from support, you get the notification icon. It's rather buggy at this stage.
I don't think so @night cloak There's been times when I've got +0 and it showed up like that in career results
Did you share your account password with anyone ? @dense topaz
See this tencent
No
You deleted my earlier post tencent
He really hacked all my mobil
@night cloak It's actually getting fixed by a client repair for most of the players. It's a common problem now.
Someone hacked my Gmail acc I just want delet Gmail acc in my pubgm acc
I just want this
I linked with fb and gmail
@trail peak We are not anyway affiliated with Tencent. Please state your issue so we can show you some guidance/steps.
Pubgm is being hacked and tencent is doing nothing about this
@dense topaz Sorry, you cannot unlink your account. Please recover your gmail account as soon as possible.
I just want them to get banned
@trail peak Please contact customer support in game and show them proofs of people hacking rather than assuming. They will assist you further in that case. We cannot help you here regarding that.
@night cloak you can just see the video
They are hacking it
How can i contact customer care in game and share this link
@trail peak Yes, you can share the links. However if you are talking about live stream videos, they were pre-recorder footages being live streamed to mislead players.
@night cloak ok thanks for the help
@night cloak I got killed through a walk that had no windows in it the guy was sniping from a different house and he could shoot me through the walls
@dense topaz That's an unfortunate. But you still can contact CS in game to disable the access from Google account, but there's no chance they will do it. So you are left with no choice other than recovering or creating a new game account.
@tardy ocean That's probably cheating/desync. Do report in game and Lightspeed team will take care of it.
Okay
@night cloak I saw this trigger button on YouTube it has this automatic fire feature on it which like maskmanrifles it makes it shoot faster by x2 or any automatic weapons is that classed as cheating but it’s a trigger button
@tardy ocean It's not really cheating since it does't violate the TOS. And there's no way to find if a person use these L1R1 controllers. You can use them if you want, these are part of the games.
Hey I need help I purchased two packs of uc. One for 9.99 and 4.99 the purchase went through but I never got my uc and customer service will not respond will someone help? Here are screenshots of the orders
Players got banned because of overflow so what it means ?
Press that resend button maybe?
the resend button is for the receipt lmao
@tardy ocean triggers aren’t cheating, but I found they don’t work very well
Worst cs of any game. Forget about the money lulz
just in kar98 mode tho
yea
Hello i need help .. my Facebook account closed and i was connected to pubg on this account so i can't log in pubg and i was buy RP what should I do ?
Fix your game lol
@tropic ravine hey can u tell me if i use vpn for pubg will i be banned
i have a problem with my game i just by mistack clicked to vetinam versoin and i was play global one's and i can't join my account with global versoin can i change it back to normal ?
@flint garnet @Vangetti ✔ hey can u tell me if i use vpn for pubg will i be banned
@molten crown hey can u tell me if i use vpn for pubg will i be banned
It’s happened
Yes
@molten crown i am not gonna use Vpn then
My friends were saying use vpn they will not ban u
Recently experiencing this when attempting to purchase UC. Upon clicking the continue button and doing details and then attempting to purchase again brings back this message. Anyone know how to fix it?
wow
Very wow, any ideas? @tropic ravine
@faint burrow Typically the use of a VPN should not constitute a ban.
@tropic ravine can you answre in my qustion pls
Your payment info isnt updated btw try different pay method or check your balance etc. Will work and let me know how ru paying.
@dense glade
Were you able to change your language back to english? @native flame
?
@tropic ravine no i just join with my account to vitnam rejoin and i want to be back to global
my account was connected to global and i was have 2 veriosn of the game the veitnam and the global and i join with my account to vitnam versoin by mistck
and won't let me back to global verison
@native flame Once you play the Vietnamese version, there's absolutely NO-WAY you can play the global version on same account. If you want to play global, you will have to create a new account.
@night cloak Hope do you have any idea or solution regarding the UC problem above? Your input is massively appreciated.
@golden girder <- help need3d some @woven atlas @night cloak sorry for tagging but helping is good. :)
What do you need help with?
Tio need :)
here too fine.
It is fine here too.
Well, I have followed the process for the PWK program and sent a dm to 2 admins and haven’t gotten a reply or anything. Same happened to clan recruitment a couple of months back. Shall I send you my PWK application screenshots to you instead ArcNyte? Because no one ever ever replies so far.
Guys can you help me I'm in big trouble please
Someone linked his twitter account to my pubg & he's also using my account & im not able to open. My account because he linked his twitter..please help me
Guys please help me
Thank you ArcNyte. I’ll do that
For clan recruitment fill the application from #481198147478224896 7.4 with proper instructions. After doing it will be posted in #clans .
@night cloak please help me
fix this game ! in the middle of 1v4 sanhok i was looting a crate at out of nowhere abnormality detected in your client banned for a day in the middle of a hot game!
You will need to contact twitter support to get your twitter account back or revoke the access of another user, @frosty thorn.
Be quick she is there, @golden girder.
No listen in my pubg mobile account I did link only with fb & today someone linked his twitter with pubg & he can also using my pubg account while I'm using & now it's not open from my site .
Please help me please
@frosty thorn as ArcNyte mentioned we here cant help u with this anymore u gotta contact twitter
u gotta ask em
They can't remove pubg account but they can revoke his access to your twitter account.
Someone Know how to resolve the Rank bug ?
Ok...thank for helping me...I spend lot of money for this account & you guys just casually answered u can't help it more..thanks you guys are awesome I know pubg by him self can solve this because it's their service that they provide..anyways!
Where it doesntt show your higher Rank
No he did'nt access my twitter account he connected with his twitter ac..u know there is link to connect with 2 social medias so
This is how I made it..I bought rp from season 2 & everything will lost if I don't get my account back
@dense glade That happens when you usually have issues with your payment method added on your apple account. Go to settings > iTunes & app store > tap on your iTunes account and review the payment information. If you are not sure what's wrong, get an app calls Apple Support from App Store and talk with a customer support agent. They're the best at helping people :p
@night cloak Alright cheers Hope. Appreciate the support 💙
@night cloak thank you for the help
You're welcome.
@frosty thorn Contact CS in game to revoke access from twitter account. However they won't remove the Twitter account from game but the other person won't be able to login to your account using twitter. This way you're safe.
CS in game means please tell me did'nt understand
Customer Support @frosty thorn
Contact customer support in game. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support. @frosty thorn
Ok but actually I cannot open my game right because of him he still online on my pubg I'd..can I contact CS with out log in
@frosty thorn Yes, you can contact customer support just by logging into your guest profile.
Make sure to copy your character ID and ign and provide them to support before starting.
Ok
Nobody has helped me till now
Alright, I'm not getting region title since last 3 weeks,I spent UC to buy the Flag card and I changed my flag so that I can get the title,as per my Stats,I should be on every Title for example,Close encounter, Terminator etc but since last 3 weeks, It's still showing Not Ranked,I've been reporting this since last 2 weeks and have reported this many time in game as well but no reply
I forgot where to send footage of hackers..can someone tell me?
@cosmic gazelle Usually CS takes some times to reply. It could take up to a month sometimes, be patient.
@dusty tree It is really frustrating when you face players who are getting unfair advantages by using hacks or glitches. If you encounter such players in the game, you've to report them directly by clicking the report button located in the bottom-left corner of the end match screen. You can upload the video in a drive and give the video link to CS. We cannot do anything here in discord. I hope you understand.
CS? @night cloak
And aren't there mods and all for PUBG in this server too who can ban them?
@dusty tree Customer Support. Please be advised that, Nobody in here, in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Admins and moderators are only moderating and managing this Discord server.
Hello , what I was banned for 10 years ? I never used cheat , and only through the official emulator and telephone. Or now began to ban to lend for a good game ?
@night cloak I understand that getting banned is really frustrating, sorry for you. But there's nothing we can about it here in discord. Since it's an internal issue with your account, you gotta contact customer support in game. That's your only option right now. I hope you understand. I hope that the customer service will be able to assist you further in this case.
I totally understand , but I already wrote there , I have not answered until now ? A pity to lose the account and Donat 😔
@night cloak im online this time from my hack account but the problem is someone who linked with twitter he also can access my account so how can I play my account on this setuation please help me how to remove his twitter..I spend lot of money for this account please
I beg your help please I will do everything u will say.just help me to get back my account like before please😣
@night cloak If there's no reply, it's highly unlikely you'll get the ban lifted from account. I'd suggest to reinstall the game completely on both your PC and mobile and create a new account. Make sure not to use any 3rd party apps including ad blockers that gives benefits to pubg game. It's for future proof.
Sometimes its suddenly shows that logged in from different place tap ok to go back to the lock screen then I logged out means he connected via twitter access please 😣
I have an issue any mod to resolve it?
@frosty thorn That's actually unfortunate and I think I was clear with you. There's no way to remove the Twitter from game. Just contact customer support to revoke all twitter accesses to the game, that way the game will prevent all Twitter logins and you'll have no issues. You just need to contact customer support and be patient about it.
@blazing ledge May I know what's your concern? I can redirect you to a mod if it's important.
No I did not use anything third-party, played tolkl with of emulator, create a new account ? Are you kidding ? My account I am sure the fact that banned not for that , it needs to be vosstanovlen ! I already wrote in will support in the very game but, there is no answer !! Help space !!
Fix Pubg
Fix bugs
Fix lag
Fix server
if it's not fixed then the game will die soon or some other game will take over it.
@blazing ledge Server lag is unfortunate, but it’s tough to fix. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly. Although, for any suggestion, you'll need to contact customer support in game. Discussing about it in support channel will not help.
Its true it takes time , but this is happening since the end of season 3.. anyhow i ll contact the support.
@night cloak I'm just suggesting what you should do after creating a new account. And about your old account, you'll need to wait for a possible reply from support.
Wow hello guys. First of all keep going you're doing great on the game!
But i'm here to report a kinda really weird bug that happened just a minute ago.
@ancient bison I understand that it might be frustrating to face bugs or technical issues. If you encounter any kinds of bugs or technical issues in the game, you've to report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report. You might not get a reply from support but they're always looking into every reports made by players. We cannot do anything here in discord. I hope you understand.
We started a game in squad fpp and my teammates were just disconecting all along. Except me ! And I totally forgot to report it in game
It was just like we were playing in different at the same time idk
different servers*
This dude kept playing this 1hr nonsense sounds please mute this kid
Lol wrong channel
Is there a way to beta test Pubg game and how can we enter it.
@north lintel beta is not out yet
There Is two type of version live and beta live is global Pubg and beta Pubg is only given to 100 people to beta test to report bugs before 1-2 weeks before release. @vagrant dew am I correct @night cloak
@north lintel no, limit for beta testers is not certain.
@tardy ocean If your total point is 4200 or less, you'll lose up to 1400 points on rank reset. However you'll lose more points if your point is more than 4200.
hi , why i can't buy anymore UC ?
i need to buy 81000 with 999$ for upgrade my M14
@unique herald u have to submit your form in the format given in the link. the link u find in pinned messages of custom room pinned messages
Ok
@molten crown Can you remove the image and Spotify invitation? ^^
There
@molten crown ty
@acoustic inlet Please contact with Google Play Support.
@night cloak how can i move
@night cloak May I know what is the issue you're having?
@night cloak i dont know how to move
Move in where exactly? Can you be more specific?
in tje whole game
movement
any kinda of developer of pubgm here i have a report but in video style
@night cloak By default, you need to move the thumbstick icon on bottom left to move. However if you changed your control settings, just select the one on left on Control settings. @night cloak
@wintry python Just upload the video in a drive and send the link to customer support in game.
ty i am tripping too much i forgot
to who?
costumer support in game
as @night cloak told u
yeah send yt link to costumer support
ok and no virus hopefully its on yt i can give link
yeah if u send virus fbi will come home
4 tanks came infront of my house when i sended trojan
@night cloak Please move to #chat
sorry i just helped him
@tidal venture Aloha! How can I help you?
isnt there a place to report. Just saw a streamer openly using a Cheat that show everyone Red and can see them thru walls
pls refer to #481198147478224896 5.1 for cheating reports.
cant report a streamer this way -_-
Aloha! @night cloak, you can’t! But mahalo anyway
@covert crescent Those are pre-recorded videos, which are being streamed. Still you can grab the link and send these to customer support in game.
I think it's the end of PUBG mobile
Not a single win for 3 days because of hackers
I reported so many people that I'm worried that I might get banned for abusing reporting
Sorry to hear that your losses are blamed on hackers and not just better players @main pasture
Dude go on YouTube and search for PUBG mobile hack
See how many videos are there
Are you blind?
Oh yeah, because YouTube is the best source of info... LOL
Please avoid going off-topic. You can have unrelated conversations in #chat.
Better players shoots me with a groza on automatic on range 200 m and no recoil
I think that's how people can actually control the Groza. Besides, 200 meters isn't that far to spray somebody down.
@tardy ocean the ranks are restarted until platinum, because if it were not so only 500 players would be conqueror always, it would be impossible to reach them just imagine you would have 50 thousand points lol
The ranks are reset 1-2 tiers lower than your previous rank, @rain wraith.
I report like 3 days ago and the hacker still in my account what is pubg doing 😓 I'm really sad right now and really don't know what to say about this. I just want to logout all the device that are playing
@chilly stump They usually take a few days to weeks to reply. And a quick tip: If you purchased UC before, you probably got email with purchase receipts. Just take some screenshots of the receipts and send the screenshots to the support as well. It will only delay the process otherwise.
Because the information you're providing, anybody can guess these and provide but only you know about your purchases. So make use of them.
ok
Hello
I recently moved to Korea
I downloaded pubgmobile from there
& when i logged it started from the beginning
So after some researche i knew that korean people have another pubg app for themselves
So as now i want to get my old account which i played this long
I had progress in that
I want to bring my progress back
How can i take my progress to korean pubgm app
It look like this
I saw i can play with my other version friends here also
So , all of my money wasted?
Mannnnnn
Please say you are jokin

You can't, unfortunately, @golden rampart.
Its possible to play a war mode in custom matchs?
How can i get UC back????? Its literally they scammed my money . As i shifted to korea i cant play my old progress ?? What kind of rule man
When i was in bangladesh i played with my facebook
Now in korea app i again logged in the same facebook
No progress is there
Its the app for korea
Usually you lose data when you login to different versions of the game on the same account.
OK WTF
HEY LISTEN
why can’t I just use the mic in the game
Without any issues
Like wtf I thought Chinese child labor to solve a small issue
You guys keep putting out Skins, Guns, Maps and Events instead of actually fixing bugs
Like pls just optimize the game and squish some bugs
You make me want to play Fortnite
@dense hill Please be advised that, nobody in here, in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. We're volunteers for helping players who are facing various problems in game. And admins and moderators are only moderating and managing this Discord server. We're not Tencent employees. We just love to help. Please use in game customer support for any reports or feedbacks or suggestions. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. Debating about it in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.
Then how can i play my old progress???
I contacted in their customer support no reply for weeks.
Is there any number where i can complain
I dont want this app
Let me download old one
@golden rampart you can download the global through other stores like aptoide but updating is a big hassle
@whole brook any direct link?
Or any phone number where i can contact tencent
@golden rampart hmmm lemme check
Like I've said, there is no possible way you can recover your account, @golden rampart.
Lol i have both the version tho
You can dowload the other on but not through the app storw at least
Btw anyone who hasnt got battle coins from the bonus challenge ??
Can someone help me,
The game huds, I mean controls just don't appear while getting off the plane :/
@haughty cypress can help me please ;(
nani
(┛◉Д◉)┛彡┻━┻
first go to the temple and offer satan a peace offering, then in return for the game to work again, trade out your soul
No troll ;\
Is there no more support for emulator?
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
@leaden garden your Facebook is hacked
Tencent doesn't handle Facebook report cases
Try Facebook Customer support
@fleet turtle it is, try repair and ensure your net connection is good
Yea, sometimes it's the server side error to, the opponents having a bad connection etcetc
The fix you can do is only at the client side so far
But is always
But even that's limited
And when i see streamers or videos for gameplays never never look this lag
I got 1mb update today
Still a lot to be done to stabilize the game
Its imposible fight to the people with IPADS OR EMULATORS OR ALT DEVICE
With this lag
We cannot meaa mess with emulators
Its for example
@pure fractal only created skins, but dont optimized the game
Jajaja
Hello I’m new
@pure fractal thus is true but Facebook does not own pubg.. Facebook did not make pubg. I have done everything that I can. It's a joke.
Yep xD
I hope they get back to the technical improvement soon
Need a teammate
@leaden garden ok lol 😅
Pubg mobile is the best game for the world
@strong violet
But dont optimaze
Never
Only skins
Dancing
And homosexualismos
Estoy hasta el nardo
Lol, I have been playing since day one. I know everything about the game. So don't try to make me look slow there bud.
@pure fractal
😅
@leaden garden isnt my think bro
Can't wait for cod mobile
@leaden garden lol which season you started playing pubg
So you guys are old players?
@fleet turtle that's true pubg is more concerned with dances ,skins , and most imp UC......
Every new update we don't find bugs fixed instead new bugs are added
@radiant sand this is my problem with support client
@radiant sand since day one.. lol
@night cloak from season 2 or before
@fleet turtle biggest issue is graphics
Lag in car, freeze
Literally I can give you my IGN and you can look me up.. But I can't play the account anymore because of some clown issues.
@fleet turtle even I am facing lag when I drive car
For my the problem is the lag and freezing
Yeah
I will come back to k.o if these bugs doesn't get fix next patch
@fleet turtle feel like breaking my phone when it lags
@radiant sand I live in asia
Even me
@radiant sand yeah, y focking conqueror and top kill ranking if my focking phone dont have lag jajajaja
I cannot play lite version
You need low specs to play the game
Can be played only in few countries
1 GB ram
But I cannot play
That's the requirement
If you have more than 2 you can't login
@night cloak yea
"for fairplayreasons"
But this the ipads or emulators or device more strongers, shouldnt can play with the normal device
@radiant sand yeah but dont is the good game
@radiant sand ipad have gyroscope
Only emulator
Dont gyroscope
@fleet turtle but don't add emulator player in your squad
@fleet turtle only then you get matched with emulator
Because of one squad mistake emulators and mobile players get cross matched
Ok cya time to go bye
@radiant sand more times i play in emulator server
What's the meaning 500%
Higher chance of getting this item?
But i can't recieve this
Help
????
Very lucky
@night cloak 500% multiplied by the original 0.3% is just 1.5% chance
So, instead of actually fixing bugs/glitches you spend your money on pewdiepie to play your awful game 😆
It would be appreciated if you use this channel for what its meant for, @night cloak. Feel free to use #pubg-mobile or #chat for discussions.
just a suggestion that there should be 2 conqueror leader board,one for mobile players and 1 for emulator players.
I've been banned from the game when I tried to collect the gun jumped out of the plane, I was banned from the game.
Yardim lütfen
Noted, @hoary trail. Thank you. I will forward it to the higher ups.
As I already stated in #pubg-mobile, @modest plaza, please read FAQ 2.9 which is present in the #481198147478224896 channel. There is nothing else we can do.
@merry sandal ty❤️
Why were clothes removed from the Kar98k sniper war mode?
Does this also mean it doesn't count towards RP missions?
@night cloak mind clearing this for me?
Sorry for the ping.
If RP missions include "any mode" in the title it should be fine. For war mode there were always same cloths from beginning, @stark oriole.
@night cloak but for the past almost 2 weeks we were given our regular clothes for the Kar98k war mode.
Should an lg q6 have crashes with the latest update?
Or anyone else for that matter having issues with crashes after update?
I don't think so, @stark oriole. It might be bug then.
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Please read it.
@night cloak sorry I keep bothering ya, just one last question, regarding this week's RP mission : kill 15 enemies in a single match, does that count in war mode as well?
@stark oriole Warmode does not contribute to any missions or achievements, unless it's specifically mentioned.
Cause last week there was the kill 10 enemies challenge, I tried the AR war and got 12 kills but it didn't count, then I did a Kar98k war (when the clothes were still there) and I got 11 kills and the misuson was completed.
But ppl been reporting this guy since s4 and the clan for hacking and nothing has happen to them
So was that just a bug with the Kar98k war?
Maybe.
@stark oriole It's possible the kar98 mission was for warmode.
Now his top leaderboard
@night cloak All reports of "hackers" will need to be made in-game.
It wasn't the Kar98k mission, it was the kill 10 enemies mission. The weird thing is when the bug for the Kar98k war ( in which the clothes are there) counted for missions, like the lvl 3 back pack and the fist kills.
I'm guessing that was just a bug then?
@stark oriole I'm not entirely sure what exact mission your referring to so it's hard to say if it's a bug or not.
The RP missions : kill 10 enemies in a single match, kill 3 enemies with fist, get a lvl 3 backpack in 10 matches.
I finished them all in the Kar98k war mode when we got clothes.
Now it's not working, which is why I was wondering why.
Yea, you'll need to play classic most likely, unless said otherwise.
Most missions have to be completed in classic mode.
I understand, just wanted to say that while the bug was there in the Kar98k war mode, missions could be completed there.
That might be bug.
That's what I thought oh well, gonna miss that one.
no dont report plis, kill 15 people in one classic match is cancerous, leave this bug ALONE
math homework too hard? @hollow hemlock
If is use Bigfoot companion app will my pubg account get banned
