#questions
1 messages · Page 364 of 1
Maybe ur fpp rank is higher in europe @tardy ocean
@night cloak shows the same thing if I click on seasons
How do I fix that
@tardy ocean You're silver in fpp NA, so you need to be higher than gold iv in NA for it to increase
@tardy ocean Give bob your ign. He'll check it for you.
It says "Tier displayed is highest out of all servers"
@tardy ocean
ProAshton247
This is why your rank is gold IV in tier overview. Your rank is highest in Europe
Okay
@vague ingot Bug
@vague ingot I understand that it might be frustrating to face such bugs or issues. If you encounter any kinds of bugs or technical issues in the game, you've to report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report. You might not get a reply from support but they're always looking into every reports made by players. We cannot do anything here in discord. I hope you understand.
Lol😁😂😂
Don't shoot at it though @vague ingot
People say that they've been banned cuz of shooting it
Can i no longer register for bc to uc tournament?
India tournament?
It says registration is full
@half kayak that pretty invisible
Tf is this loged out in a middle of a game
Hello I've an issue with the notch option.. even when I select the notch option my game doesn't fill the whole screen...
Because of that
Hi. What to do with this problem.
My rank gets low of that
@wispy valve Once you play Vietnamese version, you can no longer play global version. Download the Vietnamese version from pubgm.zing.vn
@grim grotto It won't fill the full screen. Maybe in future updates.
But the problem is someone scammed the account and now i can not login to global. Inever used vietnamese version. The person who scammed me maybe he did
To play global
@tardy ocean Ik. But he can play his existing account in Vietnam version.
@wispy valve Unfortunate.
Okay
I need a stuuf to help me please my pubg acoount was hack and the hacker keep coming in and out my account
@night cloakis any support email who deal with this problems?
@night cloak it was working fine a few months ago.. someone messed with that ffff
What is this new tournament ? Registration fills within half a minute
@chilly stump May I know which social media accounts are connected to your game account?
@wispy valve Unfortunately no. However you still can contact customer support in game by logging in with Guest.
@grim grotto It was okay with Android 8.0 I guess. After Android 9.0 people are experiencing issues. There could be other reasons too.
@night cloaki found thesupport team so email sent for them
@wispy valve Good luck.
hi, how do i win skull tokens?
@zenith dove You buy them.
but i have 2 in inventory and never bought them
@night cloak thanks. I hope this will be fixed in future....
@zenith dove Maybe those are from events.
When are they going to add to bp to uc converter because i have 4millon bp waiting for them to add this so it can be useful
yes maybe, so can i get more from events and which events? Zombie event?
where to report bug for pubg mobile in discord
@night cloak I log in facebook
@chilly stump Go to Facebook and change your password.
@devout arrow You'll need to report in game.
@night cloak is that your real photo of yourself in your ava pic?
@charred nexus you need to pay for subscription to convert bp to uc apparently
@charred nexus I guess that's something never gonna happen.
my bug not possible in in game
@night cloak I changed and everything but he still in my account playing
@zenith dove That's off topic. Please stay on topic. We've a #chat too.
ok
I will put my bug video in YouTube will you help me solve it
@haughty cypress where does it show this?did they add it yet?
@chilly stump Can you show me a screenshot of the social media accounts you added in your game? It can be found in game settings.
@charred nexus at least on chinese version, you gotta pay
@devout arrow Just send the video link to support in game.
ok in game report
I cannot use 4 finger claw only 3 I check my mobile touch screen its working but not in game
No but i am saying thats not how on my game it shows thes
@chilly stump Who's Google play account is that?
mine
@chilly stump Please tap on customer support on bottom left and tell them, you account was compromised and ask them to log you out in every devices. That will help.
I have a problem of rendering when I land the the ground and the building are not rendering and I need help for this cuz it doesn't render at the same time it froze
@frosty glacier A few people are having issues with it. Hope they'll introduce a fix.
@night cloak Can you tell how can i gift UC.Can i use his account and buy for him or is there any website which supports in canada? Or can he in india buy using 10$ gift card
@solemn dock You can log into your friends account and buy UC for him. And I've already mentioned about midasbuy.com If Canada is not listed there, you've no other choice. Also you can PayPal him/her the money to buy UC. As well as send gift cards. But he'll need to use a Canada VPN for redeeming the gift card code.
What happend with the Crew Challenge?
@solemn dock There's no mention that it's not allowed. However, they'll redeem the code into their google play account, not in game. After redeeming the code, it's up to them whether they plan to use vpn or not.
I need help
@steady valley It was ended I suppose.
I got 2 place in India bonus challenge but no reward is showing
@viral fable Aloha! How can I help you?
@viral fable Just wait and see what happens. We don't know about it. Or you might wanna ask in your local community server, can be found in #481199117381533716.
@night cloak thanks for the help
@night cloak When does it start again?
@steady valley There's no information.
@night cloak Can I register again in India Bonus?
@night cloak thanks for the help
@normal fulcrum No idea.
No one answers in Pubg Mobile India server 😂 😂
@viral fable Reason why rewards are not shown is given on Event Page. Read Help page completely
@normal fulcrum, I don't think you can register again.
@grizzled lark I still have that Bonus coupon 😅😅
@night cloak Pardon??
@night cloak Well I got my rewards right after match. Wish they ban players who team up in game
Which one did yoi register for?
@night cloak Expert
I have battle points but I can't redeem it for ticket.
As in the web it's showing 0 battle points
Cool
@night cloak The damn soul members teamed up for win.
I have battle points but I can't redeem it for ticket.
As in the web it's showing 0 battle points
@open fog Wait
Haha
Is it 0 or you have someone?
The clan that Mortal owns?
@night cloak Yup.
Hmm then we should contact a Staff member
But i think it doesn't say teaming isn't allowed 🤔
I have 900 battle points from 2 expert matches, in India event it shows points but when I open it shows 0 BC
@night cloak But if they are from same clan and they team up than others will have disadvantage
@open fog It will be updated at 10 am IST every Thursday. Every info is there on Event Page. Read Help section
So I can't redeem till next week?
@open fog Yup. You need to wait till next week
Can you register in all 3 matches? (Novice/medium/pro)
No only 1 @night cloak
Then the registration will open again.
@night cloak Now that's relaxing. Thanks BAE 😁😁
@open fog You need to asked that on Indian server as there will be more Indians than here
@night cloak I can dm you ss of everything given in game
Me to me to @normal fulcrum
I need free stuff
@normal fulcrum Dw I'm getting information from community team.
@night cloak Ok bro
@night cloak Oohh. Yea I know that. Just wrote wrong. Sorry bae
@night cloakso this event is for Indians only? Like every other good event?
@gleaming abyss Yes for Indians only
@gleaming abyss Mostly.
Sad -_-
I heard people from Sri Lanka and Pakistan have this India series too. Let's say, south Asia.
I also have it but i cant play it
@night cloak Maybe coz they get connected to Indian servers more
@normal fulcrumnot really people from pakistan play on europe cuz due to some unknown reason they get high ping on asia
@gleaming abyss Oohh.
@normal fulcrumwhen does the registeration open for that event
No ETA.
Alright
Where did you guys see the progress for vaccines collection?
And the new update says there’s new title #1/100
India series is a different tournament which is almost done and finals are coming up soon.
India bonus challenge is different one and is available to Indians as mentioned in the events name "India Bonus Event". It's registration time and date is random and will have a timer before it starts with registration also.
@vital sluice yes....
@gleaming abyss It has started. 1 match in every hour
Hello, I'm trying to earn the commando title and sometimes I accidentally pickup a helmet/vest/backpack. Is that match considered as a commando one if I unequip it and finish the match?
Oh can i just play it?
@gleaming abyss Not sure
@grim grotto no, once picked up. You wont get it
Indian series final is on March 10th
@mortal patrol it's just a visual glitch ,does nothing at the moment.
@gleaming abyss that event runs till March 3 and you can play the events if you have enough battle points / UC for registering for a game.
@vital sluice do you know how to fix this problem?
What's the issue, @limber hornet?
Hi
my microphone is not enable in the game
i test it in discord and soo many programs
just in pubg not enable
how?
@limber hornet Your device?
laptop
Hello, @limber hornet!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
Feel free to use #emulator-support for emulator issues , emulator staff will assist you there, @limber hornet.
Why my fps is so low
I'm playing with 15-20 fps on Note 8
It wasn't like this before even with highest quality
@grim grotto no, it won't give you the title as the achievement itself tells you not to even pick them up :)
@night cloak Try clearing your ram and lowering down your settings. Also enable the "Auto Adjust Graphics" option so it'll automatically change your FPS Rate / Graphics when your game fluctuates.
If that doesn't help then restart game, and if that doesn't then contact customer support through Settings!
@night cloak i have 3g free space on RAM memory
How much RAM does your phone have?
Alright then let me try
@night cloak 6g
Yes, try.
It may be a temporary lag problem.
Try the above :)
Make a rule like.. No one can be prone for more than 20 seconds
I'm tired of snakes
@unique steeple Snaking is part of game. It's a camping tactic. Learn to detect people prone. And improve yourself.
nah i have better tip
just stop play the game. best way to do it
yeah
With no recoil whatsoever
delete the game
@unique steeple Refrain from jokes in this chat. #questions is for PUBG support and not for what you said. Many people kill snakes and snakes are a part / feature of game.
@night cloak I'm addicted
You actually can jump and shoot. It's easy because, it's hard for snakes to shoot moving players. Anyway, it's a support channel. If you don't have any other concern, move to #chat
Acid then why are you on pubg discord delete it too @night cloak
@unique steeple lool
Also why does the door not open
@forest kindle nah i just want to talk with pubg community
None of the fan can delete pubg
Because either you set it to Manual or your ping is too high.
veldplays @night cloak
@night cloakits on auto I've 30 ping
@night cloakno... Not about ping it's bug in newest update... Doors opens so latee
ur prof pic on discord is fake
@forest kindleyup
@unique steeple The door opening is bug. And it will be fixed in coming updates.
Who are you to question it? @night cloak
And that's me.
@night cloak you and no thats streamer
Please move to #chat for off topic.
And my last question.. Does the anti cheat work
no it doesn't
If you have a problem with my picture, simply block me.
@night cloak @night cloak #chat
yoj can buy hack and hack ez
ok sorry
I'm not the one who started. @night cloak
We don't know if the reported person is banned or not
Even my ping is good enough still sometimes have to wait for seconds for the door to open
In every 7 or 8 games some cheater kills me through walls
Same happens to me @forest kindle. Use windows i guess 😂
And those Asians especially Indians always tries to kill me
@night cloakyeah good Idea...
i mean
I'm tired of reporting
@unique steeple click the report button and select the Hacking / Cheating option.
they are playing on emulator
they re not cheating
thats why they are sogud
@unique steeple It works and people are getting banned. And the developers are trying to improve itself because there are new exploits coming every once in a while, so be patience with the developers and try to understand that they don't want u to have a bad experience.
Emulator players only get matched with Emulators.
no
i played with emulator in team
Only if you have a Emulator guy in your team.
Otherwise mobile players play with mobile only.
@night cloakI hope they will.. Coz in July a tough competetor is coming..
@night cloaknot right now thank you
You're welcome. Should you have any other questions, concerns or inquiries, do not hesitate to contact us back.
hahahaha @night cloak
@night cloak #chat please.
Plzz look into this
sorry i go afk bye have a good time
@neon patio @lime juniper
No hacking videos.
It'll get you banned here aswell as in PUBG.
Someone's giving cheat to everyone
Isn't that channel yours?
@night cloak it's not mine
Then aswell don't share it.
The link was deleted I suppose, I didn't get to see. It's just your discord cache.
You're sharing a thing and at the last you're like hackers kill me everytime.
Is there a problem?
Where is the "Acitivity" section in game @lime juniper
I am afraid I do not remember, @proud oasis. Maybe someone else here can assist.
Someone posted a video regarding hacking in pubg.
@proud oasis Did you mean career results?
Do not send any other videos or links here, @unique steeple.
These are the people giving cheats to everyone in the name of educational purposes
@lime juniperI won't
Why are not battle coins increasin in redeem page
Activity
Yeah
@coral blade because they are useless
How we can get battle coina
@proud oasis That should be next to the missions tab, on bottom right.
@coral blade check rules and terms.... They get added up on Thursday morning
help me ban?
Lmao
@wheat star Can you be more specific?
@wheat star please cooperate on what happened?
@vague fog Aloha! How can I help you?
@vague fog It is really frustrating when you face players who are getting unfair advantages by using hacks or glitches. If you encounter such players in the game, you've to report them directly by clicking the report button located in the bottom-left corner of the end match screen. You might not get a reply from support but they're always looking into every reports made by players. We cannot do anything here in discord. I hope you understand.
Alright
@forest kindle I'm. Do you need help?
Yeah I do
Can u plzz promote this
But no one helping
no promos allowed
@soft willow You'll need 1K subs in your channel to promote your PUBGM videos.
@night cloak banned from playing the game. help.
@CYCLOPS刁TOUFIQ#3076 Please dont promote your channel. Go to #481199256187699215 to share your videos.
@wheat star I understand that getting banned is really frustrating, sorry for you. But there's nothing we can about it here in discord. Since it's an internal issue with your account, you gotta contact customer support in game. That's your only option right now. I hope you understand. I hope that the customer service will be able to assist you further in this case.
@wheat star Why were you banned?
@forest kindle What's your concern? Can you be more specific?
@wheat star Then probably you got false banned. Please contact a moderator personally or use customer support in order to proceed for an unban. Don't worry, You won't be banned if you didn't do a illegal activity.
That's what they mainly do. It should say You're banned from the game. Your ban expires on 2029.
@night cloak which moderator can I contact?
They just say simply.....
Play after 10 years lol
@night cloak thanks
Before that try using the Ingame customer chat.
@wheat star Please contact in game customer support. Mods/Admins here cannot help you.
@night cloak ok
Excessive render lag
No no, your device @calm hollow
why
sorry wrong channel
How do you get the vaccinator title? Is it permanent?
@raw cradleit is temporary for 30 days
@night cloak Just came across your message about the notification bar - I have the exact same issue playing claw on my S8. Would love to know a solution if you ever find one.
@raw cradle you can get that title by spending syringes you get for completing challenges
@wispy matrix how bout the #1/100 title that said in the update?
@neon patio @jolly charm @glacial kindle why is my account banned for 10 years?.!! I have not violated any ToS
I have wasted lots of time and money on this game please help me get my account back
sorry to say this, but staffs here cant unban your account. they only moderate this server and has no link to tencent. however, you can file claim in game
I did
They replied they will look into it
But it's been 1 day after they said that and there has been no reply
well, it usually takes 1-2 months for the reply
WTF!!!
😭😭😭
How could they ban me for 10 years without me violating any of their ToS? It's so unfair
Bans issued are fair, @slate forge. As much as we would like to help, we do not have any association with the game whatsoever, hence we can't do anything about your suspension. We strongly recommend you contact customer service for further enquiries.
Apologies for any inconvenience caused.
@night cloak k
Why does it show this but i can still vc
why did u go to customer service in the first place lol
@charred nexus you probably have wrong age entered in Registeration
there i can report on player with cheat? here video, private youtube, 20 seconds
@plucky basin you have to report ingame.
This have not result. I have a video where you can see how the sight with the use of aim jumps to another building where there is a person, but it is not visible. This is not the first time I often throw a report at him, it feels like the button in the game is purely to make visibility.
pls refer to #481198147478224896 5.1 for cheating reports.
@neon patio Emulator players in the India Bonus Challenge?!?!?!?
Hello, @plucky basin!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@modern gale
i joined pubgm india bonus challenge into expert mode by payting 30 UC that was the fees and then i joined the room 9 minutes before and then room didnt start what to do now i paid 30 UC for just noting wow
@final rain There were Emulator players in the India Bonus Challenge
We don't have information about the challenge.Please contact official pubgm india server from #481199117381533716 , @silk vortex.
how about be i lost the UC for nothing i paid for nothing i went to the room joined in and it was there only for nxt 15 minutes
and room never started i asked it in india server they are saying this room is hosted by tencent they dont have control over rooms
@final rain If you encounter such issues next time, please take a screenshot showing time and send that to support in game.
I have 1180 coins ,still I m not able to reedem, it says u don't have any
@night cloak
@silk vortex yes I played too, got 2nd and 1180coins
Emulators allowed for Indian bonus challenge ???
Apparently so
Hello
Hello, @brittle lake!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@supple elk it will be updated everyday by 10:00 am .
Since the day before yesterday, I have only started the game on VPN, can you tell me what to do ??
I live in the Crimea with friends as well
Okay I just had full health, got out of a barely moving car and died from fall
@crisp canopy May I know what is your problem?
@glass plinth That's normal apparently. I hope you reported in game.
Yep
I had Issue with a bus in malamar
@warped thorn I understand that it might be frustrating to face such bugs or issues. If you encounter any kinds of bugs or technical issues in the game, you've to report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report. You might not get a reply from support but they're always looking into every reports made by players. We cannot do anything here in discord. I hope you understand.
I did report
Good 👍
Idk how but when I enter a bus to get to the safe zone but I had no Vehicle controls
If this ever happens again, have your teammates nade you @warped thorn
Ok bob
Yup that's the only solution to that problem for now
@vital sluice oh , and when the next match will start?
I m seeing registration is closed and registered
Got it
10min
Why I can use gyroscope in games like TTR but cant use it in PUBGM?
@upper void You actually can, what's your device?
Samsung J7
@upper void Samsung J7 doesn't have a gyro sensor.
It might be rotation? @night cloak
@upper void Other games are using your compass and accelerometer sensor to make an artificial gyro mode. It's actually not gyro, but it gives a feel of gyro. But PUBGM requires dedicated gyro hardware.
Hey guyz, everytime i restart my game while being in the car or even randomly enter a car sometimes it gets bugged which prevents me from exiting and/or driving the vehicle which is really annoying. I have tried restarting the game repairing the client but nothing's working out for me soo.. HELP ME!
@everyone
you can get out if you tell your teammates to nade you
its a temporary fix
however u can always report the issue in game. refer to #481198147478224896 5.2 for bug reports.
@lime juniper Question so basically my mic is always off how can I keep it active when I join game so I can everytime
What make you banned or warned in the game ?
It is disabled by default, I believe, @tardy ocean. I am not sure, as I never use it myself.
Please refer to FAQ 2.9 in #481198147478224896 for further information, @dusty wren. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Okay
So I had 420 Battle Coins after playing a match of India thingy and now I spent 100 Battle coins on a voucher and it says I have 0 Battle coins left in the battle coin shop ;-;
But I still have 320 left
And another thing the pubg shop doesn’t open in an IOS device I had to switch from my IOS to android to buy this ;-;
@night cloak please check on to the matter above
@river turret The Battle coins will be updated everyday at 10 am. And its working fine on iOS as one of my friends were able to open it and provide information.
@lime juniper didn’t they used to be an option to enable mic or voice in here
When PUBG came out
I am not sure. Never used microphone during matches myself.
Okay
@tardy ocean Not sure, but you can just do it in match.
@night cloak sometime when I invite friends and want to talk to them before the match
Starts
Or when people invite me
@tardy ocean There's a mic on/off option on lobby too.
Okay maybe that’s what I saw then @night cloak
Lol
We’re about is that @night cloak
@tardy ocean Once you invite a friend, it will be there on bottom right.
Okay thx
@lime juniper are u listening to play by jax
That goes to #chat. Thank you.
In iOS it stays on this for meh ;-;
Hello guys
My friend while he was playing his match suddenly the game stop .
He restart the game and log in he found that his account's rank restarted and became bronze .
He didn't use any kind of cheats and he could login to his account but the rank stills bronze
So what should he do ?
@river turret Tap on the share icon on bottom right and see if you can open it in Safari.
@dusty wren May I know his ign?
@night cloak
Sorry but what is ign?
In game name.
I have the I'd
@river turret same thing happening for me ;-;
His name is
غامبول
Send here and I'll take a look.
Safari no work ;-;
Wait
@pulsar prism I feel you ;-;
@river turret Are you using mobile data?
No WiFi
He plays emulator
@river turret Try switching to mobile data and try to open the page.
Ok
@dusty wren Tell your friend to send a screenshot of his "career results"
hope
why u online 24/7
Still no work ;-;
@river turret what's the problem
The new India thing came and the pubg shop where you redeem stuff is not loading
On iOS
delete cache
Same for me
and force stop game
I tried to open that page in guest acc and it worked but not working in my main acc
i told u
I'll try
delete cache
:OO
kk
U can’t delete cache in iOS
ok if u use ios
;-;
open game and while its loading click on the wrench tool
I tried repair
to repair all issues
Already did
@dusty wren That's a new bug 🤔
Tell your friend to do "client repair" which can be found in login screen. Meanwhile let me report it.
@night cloak this game has lot of bugs
sometimes not even playable
Lol
brih
@night cloak
Ok thanks
;-;
if u agree with ke
me
No no, I'm just a normal user like you. We're all volunteers here.
oh kk
@night cloak so u was gonna help about the bug?
@pulsar prism Please Switch your internet (from WiFi to mobile data or vice versa) and see if that works. It's so new that we've no possible solution for it, you'll have to try a few steps.
Same here I also tried ;-;
But that page is working fine in other account not just on my main
Then you'll just have to wait or contact support in game.
Oh ok ty
Ok
@night cloak help me
@topaz sable May I know the device you're using?
Let me check, hold on.
@topaz sable Unfortunately, your device doesn't have the minimum specs to run the game. You'll have to upgrade your phone in order to play the game.
Lol
The developers are developing a new PUBG Mobile lite version. It is under beta phase. Once it is out globally, you can play that game @topaz sable
You're welcome.
Will you improve the « Moonlight » mode ? It’s too much dark
What is this?
If i click to it nothing happens
@mental needle The map is still in beta, so yeah, there are possibilities.
@steady valley No information regarding that.
@night cloak are u paid to help people?
I got the information icon after a game where I'd exited after being on the plane. Did you do anything similar? Possibly it's a warning about bad beheaviour? @steady valley
@night cloak Absolutely not, I'm just a normal user like you.
Report bugs ingame @candid finch
@candid finch It happens because of bad internet. Get some good internet and you'll rock, trust me.
😂 😂 fact that you actually blaming my internet
Yes, looking at the ping (300+) I couldn't blame the game.
@night cloak thats the best ping i can get.. i live far from a server
and its actually 276ms btw
People make a big fuss out of 250 ping when im here getting wins in 300+ ping.
@candid finch If you've pings like that, try to stay away from corners/high places. Desync can cause server to think that you've fell from high grounds. There's unfortunately no fix.
Please fix the hacker situation for emulator
@half kayak I got wins with 500 pings, beat that 😎
@loud kite It is really frustrating when you face players who are getting unfair advantages by using hacks or glitches. If you encounter such players in the game, you've to report them directly by clicking the report button located in the bottom-left corner of the end match screen. You might not get a reply from support but they're always looking into every reports made by players. We cannot do anything here in discord. I hope you understand.
Have you noticed better game performance over the past several days? I think I have had less lag...
I have, but it’s ridiculous that I’m pushing for conquerer and losing point because of this
I’m a mobile player playing with pc players
@night cloak dude ive been playing sincr the game came out.. and had the same ping.. i rever had any of these problems.. game literally got worse with every update its a fact.. a lot of people will agree with me
@candid finch You're actually right. I just stated a fact for why the server thought you fell from high grounds. Everything has a reason.
yeah true
but i mean pubg pc managed to lower their desync problems why cant the mobile version?
When is PUBG mobile gonna fix the connection problems
Hello, how can we help you? @umbral kiln
Developers are working on it, thank you for your patience. @tardy ocean
Okay
can you unbanned me ?
No, we can't unban. @umbral kiln
All account suspensions are, as repeatedly informed of earlier, justified. This means that no accounts are suspended without a proper reason. Accounts are suspended due to violation of Tencent Games' terms of service, and there is no way of recovering access to a suspended account aside from waiting until the punishment automatically ends. The punishment's duration normally ranges between the following two options, depending upon violation:
- 2 months: Use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator.
- 10 years: Use of unauthorized third-party software and/or methods, such as—including, but not limited to—cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality.
i just used old version of the game :/
@umbral kiln you won’t be able to play using the old version anyways
Ingame says coustomer services
sure sorry
Where did it go ???
@feral nymph u will only get socks
I don’t care I want my socks x10
where has it gone please (look higher ☝️)
Yes, again...
How can I solve this on Chinese version?
Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Are servers also unstable for you guys?
I've been playing and every 1 minute or so it spikes from 60ms to 500ms and it takes about 4 seconds before it comes back to normal....tencent should get more or better servers.
@lavish yarrowwhat can i help you with?
I got a ban because I'm close WiFi and open data mobile in Game .
Does that make sense?
I just wanted to ask if the ping problems are from the game or is it my wifi?
It's been going up amd down constantly
Yes problem in WiFi So I open data phone
@night cloak please infrom pubg mobile customer service to do it quick cause the hacker is still not log out
@lavish yarrowits mostly due to bad intenet but server load can also cause this
@fossil yew contact ingame support for ban related queries
what should I do ,?
I talk to a customer service reply to me.
Hi there, we will pass your information to our team to check on your account, and get back to you once we verify your account status. Please expect some delay because we're experiencing high ticket volume.
Thank you for being patient with us!.
This reply is 2 days ago
You'll have to wait longer for their reply, @fossil yew.
@night cloak okay 😑
There is no need for unnecessary comments, @proud oasis.
what is vehicle lottery?
How to disable shadow
This game is to unplayable
I was out of the blue circle a mile away and poof it teleports me back in the blue zone
I had full health and then health on 20%
They need to fix this quickly
Why are emulator players coming in Bonus India Challenge room. Its cheating they always win. There were total 44 players in my room out of which 28 emulators. Please make other room for them.
@tardy ocean your ping is high
Kindly switch to better internet connection.
@steady bluff nope my WiFi is good it’s PUBG it was better before this update
@tardy ocean me too
This update killed this game I can’t play one match with out server time led
@tardy ocean are u emulator?
No
@tardy ocean i had the same problem yesterday and was demoted from crown 1 to crown 2. Lost about 2 matches due to the server error.
Ping the clan recruitment Link of FAQ please
@cosmic gazelle #481198147478224896 7.4
because they put the event to spend uc to this date, I spent the uc when the roulette was and I have no progress in the event
If are bad writed, i use the Google traductor down i writed in spanish
@forest pawn Hmmm.... 🤔 🤔
So I tossed a grenade and it bounced of a zombie rolled into a room opposite my team blew up the hole damn house killing everything inside then it says I was reported when I have proof none of them reported me
@night cloak Either your friends are lying to you that they didn't reported you or pubg anti-ban has done it itself
If there's bad writed i write in spanish
I wasnt banned
How i can get the event progress. i mean this event
Just a quick question does gfx tool cause a banned for ur account?
@night cloak yes
Time ?
No exact time , but ban is for sure if u use it
@night cloak 10 years. We recommend you not use gfx tools.
So about two games ago me and my squad encountered a invisible bot but we think that it was just glitched under the map
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
@tardy pebble read the following please.
Hello, !
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
If it continues, good ol repair should fix it.
@tardy pebble really me too
Yeah it was pretty funny
I need help
What do you need help with, @next cape?
Anniversary UC
I got my fair share
But when I click use
It takes me to RE2
And I can’t redeem it
Does that mean I need 10 more
Or it costs 10
@night cloak
I guess it means you will need 10 more.
No problem.
Yea.
Fix the game!
1.)Pubg constantly crashes when spectating on a custom match
2.)The game freezes the first time you open vikendi
3.) These issues weren't happening before the 0.11 updatw
It's just a visual bug,it doesn't do anything right now, @valid mica.
ah okay
Try repairing the game and you clear all the downloaded maps and re-download them, @night cloak.
You might not have enough storage maybe? @night cloak do you have enough storage to download the maps?
I've a problem with the camera. If I slide my finger slowly -from the center of the screen to the right-, the camera will not move as much as if I slide my finger fast
A kind of mouse-acceleration, some way to avoid this?
Mostly Indonesian players say this after update:
- More lag
- Lag everytime open a door... but their ping good
- Lag when drive a car or motorcycle
What's going on with PUBG MOBILE?
Was the fatal bug where u drive bike at high speeds and when u crash,u end up underground sea swimming?
Fixed?
@fringe linden i never try that
Yeah it happened to me because I like to be fast at 120kmph and then suddenly I flip on ground and glitch through.....it's annoying
@vital sluice Are you guys in contact with PUBGM India Discord Channel? If u r then they r doing a pretty bad job.
The Indian server in #481199117381533716 , @arctic trench?
@vital sluice Yes.
I landed on top of building in quarry. but it didn't registered🤔
Just slided off?
no
@vital sluice They never listen. They never give equal opportunity to teams. They r like 'react to our posts n get a chance' but only the same teams get chances everyday. Its like they inforn them first n then start to post custom match contents.
Oh
I'm an Indian but I have had fair share of poorly managed servers
I'm experienced with discord management since 2017.
Also I haven't joined that server cuz I got complaints from friends
@fringe linden They r doing an awful job for PUBGM fans.
Ikr,there should be a new Pubg M community server for India
I don't have time this early year
Why would u have an Indian Competition League when only the same teams r playing everyday.
So this happened today... No buttons!?!?! Even after i picked up some loot... I had to guns and i was running away from someone with no guns. I could move up and down side to side but that was it nothing more....
I have 10 mbps and not 5 pro how can't this is potato phone
can*
it happening after this update never before
How does the india bonus challenge actually works?
I landed there and died 3 times
it's not registered why
You need to land there, @night cloak.
ok
is there a way by which i can use my pubg mobile acc that i use on my mobile to play on emulator and not mmess up my sensitivity?
I think the quarry challenge is broken I've landed on all the buildings and it never registered any of it
Just me and my luck my game is probably broken and needs to be repaired but I don't wanna do that because I know its gonna reset all my call outs for quick chat and some more of my settings
I don’t speak Chinese, Can you translate me this pls
Hey, I unlinked my account from Facebook and it's not linked to any other social media account as of now. How can I get it back?
@night cloak you cannot unlink your account from fb as of now, did you try logging in again with your fb?
Game controls not responding for them? Kek,triple kill
Why is this fatal bug/glitch where touchscreen not responding fixed
@snow ridge Yes, you can take screenshots.
Points from bonus challenge will convert on Thursday
What will happen if players who lets say have the time traveler set will also be gifted the same from Erangel's Favourite.
@night cloak Please help me...
Hello??
@wispy matrix @night cloak unless if he presses delete account
@mental needle so change it to a language you can speak then
@tardy ocean I never saw those 2 options
@normal fulcrum it’s next to coustomer support
@tardy ocean Not in my game. Maybe it's differs from region to region
No @normal fulcrum settings then look below next to coustomer support
@normal fulcrum
What’s your region
@normal fulcrum
Mine is in the uk
You don’t have Twitter option hum
@proud oasis land on warehouses
@sturdy perch u don't get any gifts from that trash event, only 2 scraps
They may bring back the most voted item in CRATES
@tardy ocean there is no delete option in asian countries i guess. well , its not for me atleast
Okay
@wispy matrix I did it and it worked. Thank you :)
@night cloak np 😉
@vital sluice There is gigs of free storage in my device still not able to download.😔
Hi guys.One of my friend have this issue. Do you guys know, can this be fixed or he need to make a new account?
It cannot be fixed, @south void. They will have to play on the Vietnamese version. Or create a new account if they wish to play on the global version.
@merry sandal thanks a lot. Someone has hacked his account,after he changed his password and try to log in,this happened.
That is very unfortunate. And I'm glad I could help! :)
I was looking for an answer on forums,but with no luck.. Then i realised im in here... :bturboUps:
What do you mean, @sturdy perch?
@tardy ocean I'm from India. It's not like I don't have Twitter option. I have linked Facebook and Google Play Games. I've made another account with twitter. I can even link Wechat
Any help I can get on how matchmaking os being done..because lately we are getting very low skilled lobbies..feel like we are playing against Diamond players..We have ace players with 5500+ points or conqueror s in asia...I am not saying we are too good..but its not fun to play against enemies who cant shoot back at you
After last update only we are getting this issue..before that we were matched up against very good players so it was fun
anybody know why the red devil outfit got renamed
The ping is very unstable from last two days it's going from 48 to direct 180,
I kept dying b'coz of that and that's irritating!
I got recording as well !!
@lime juniper @neon patio
Try switching servers, Internet connection and/or connection type.
The developers are working on optimizing the servers to provide you a better experience.
Whe can yall get rid a flares it making it completly impossible to fight guys that have like 4flares fortbe entire team and its way too op for the game
looks like someone is salty lmao
ye, salty poggers
Hacker livestream
Weapons don't define a person's power, @night cloak. It's skill.
But like a clan can have a 4 flares the the entire lobby is dead its too op
Man yall dont ever listen to the community
Man we need like constant small updates to spice the game a little bit and plus when will yall make custom reticles and changeable colors for reddots,holos,4x,2x, 3x, and custom colors for blood and crosshair for hipfire
@night cloak hi ,if i use ROG Gaming phone ZS600KL phone did i got ban ? by using the ASUS ROG Phone Gamevice ?
Hello can anyone help me
My friend cant get ingame
He passes the loading screen and then
His game mysteriously crashes
And then when he opens the game it crashes
Always after loadimg
Loading*
I told him to clear cache and he did
But still same
Re download PUBG @uncut sundial
What phone
Honor 5
honor 5 cant run the game
@wispy matrix he played with me before
atleast 3 gb of ram is needed
No probs
yep
@raven wadi You cannot play the lite version if your device supports the basic version.
My pubg shop in India Bonus Challenge still doesn’t load on IOS ;-;
You gotta contact customer support in game. Unfortunately we don't have a possible fix for that. @river turret
So I spent 30 UC to register in the'India Bonus Challenge' match
However the game never started in my room
How do I redeem the items. It shows my Battle points balance is zero.
But I have those G coins.
Aren't they the same?
I want a refund
I have 965 coins. But it says I have 0 when I go to redeem them in the shop.
I spent 60 UC .
@tawny garden May i know the device you're using?
@tepid reef Please contact customer support in game.
My clan members are also facing the see issue.
Can't redeem items from the shop.
Same*
@night cloak j7 pro
@tawny garden Try clearing the data of the game, restart your phone and open the game.
Ok
@neon charm It seems no one is able to redeem it for now, wait few more hours-days.
@night cloak ok thank you, I will wait.
Can yall fix the glitch where you can’t shoot... For real I was gonna get 30+ kills for YT and then my guns wouldn’t shoot...
Click on it it'll pop up a message 😒
It's just a visual bug,it doesn't work at all.
Or it could be a warning, brace yourself :p
Oh 😮 😂
Oof
ye
Guys Do u think Timi is better or lightspeed
@restive anvil yup bro
timi?
@restive anvil ya supper smooth
yep
lol
Please avoid going off-topic. You can have unrelated conversations in #chat.
but they're not releasing it
The above message is for you guys.
How can we help you, @wooden oasis?
@vital sluice when will the ping issue be fixed
And the auto door opening is not working
@wooden oasis Developers are aware of the issues and there will be fix in upcoming updates.
@night cloak I am hearing this things from 2 months they don't fix lag they don't fix bug and now they also don't fix ping issue and we pay money for bug damm
@wooden oasis Server lag is unfortunate, but it’s tough to fix. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.
me and some friends has had something similar, it was a big head in the air (in game)
Why is this fatal bug/glitch where touchscreen not responding fixed
Game controls not responding for them? Kek,triple kill
@thick topaz yeah I noticed it when I was running,just keeping an awareness around then an head appeared and scared the TF out of me then disappeared...
I was expecting to find enemy players not a gaint Titan's head lol
You shouldn't get banned for that sole reason, @acoustic inlet.
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Give it some time, @silk hamlet.
Ok
If there's no progress, please contact customer service.
Maybe restart?
Yeah, do that.
Ok got it tanks 👍
Can some one help me ?
How may I help you?
I have a problem with first top up uc, It will gift me "Leopard scarf" Right ?
If it's your first ever top up in that account, yes, it will.
i dont get it after i top up 150Uc, i already check it on mail, but it empty
There's no deletion of data.
Give it some time to process.
If there's no progress, please contact customer service.
how to contact customer service ?
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Okay thanks
Uh why are emulator players put up against mobile players in the Bonus Challenge?
@tepid reef They aren't
If a mobile player has an emulator on their team, they will be placed in an emulator lobby.
yes they are he is talking abt indian bonus challenge
and i myself joined the lobby with emulator
Mobile players have their own mobile only server, while emulators have their own server of which mobile players can access.
You're not being placed in a mobile server, mobile players are being placed in emu servers (by playing with another emu player).
Hey i cant seem to be able to open the redeem shop from the india bonus challenge
Any tips on why it wont open?
Im on ipad if that helps
Its stuck at this
Is the zombie mode temporary?
@waxen swan yes
Ok tnz
I m not able to see my battle points in the shop it says I have zero but I have 480
Not sure why it's not showing up, try to repair the client, that might fix it. @night cloak
You can't see BP?
It should show up in the top.
After repairing client how much so i need to download?
That's not the redeem section, what you're looking at are the tournaments and how much it would cost to enter.
@magic nest you receive them every thursday 10 pm
@tidal warren i just registered at what time will match start and how you join it?
Follow the countdown.
It should be in the game.
I don't live in India, am not participating in these events, but I'm guessing it works the same as the Crew Challenge did.
There should be a countdown, so just look through the game.
Open the page up in Safari. @night cloak
Oh thanks for the help
Tap on the share button.
Then there might be something wrong with the website itself.
Have you tried Chrome?
Copy the link to the shop, and try open it up in different browsers.
I dont have the link
It should let you copy it by tapping on the "share" button.
Hmm it didnt
Yes i press that and safari is the option which i press and it doesnt open safari
@neon patio you misunderstood what I said
There is no copy option for me
So as for iPad users
Some can't open it
While some can by tilting their iPad in potrait
Do you have a mobile device to open it on? @night cloak
Negative
I do have a mobile but no app if that’s what you want
And its not compatible
Oof
😂
@night cloak computer or laptop?
You can open other "webpages" they insert through different browsers, like the Esports section or Crew challenge, strange it does not work for this website.
You can download the TGB. @night cloak
And open the page up in the emulator.
ye
Blame tencent
I sure hope my coins dont go to waste by me not being able to open a website
Its hecking unfair because in every other tournament,they banned it
@night cloak maybe try logging in from your friends mobile?
Yeah maybe thats the only option
When does zombie mode end?
when next update arrives
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
@tidal warren The website opening problem is with certain accounts, rather than device/browser.
@night cloak Unfortunately it's a bug. Hope they'll fix it soon.
Ah well thanks i’ll be waiting for the update
Regarding the india bonus tournamant,I won 200 points/bc but it does not apper in my pubg shop,so i cant get anymore tournament coupons
@dapper niche read above messages, its about the same issue you are facing rn
Oh ok
I need a help
what kind of?
My id is banned 😭
Why does the framerate drops like 10-15FPS while fighting squad or car battle?
mods here cant unban your account, its the developer team who can do something.
file claim is your only option
@night cloak
Ok
Any chance to unban id
@stone lantern It is a new bug. Please contact with customer support in game as soon as possible.
@night cloak I understand that getting banned is really frustrating, sorry for you. But there's nothing we can about it here in discord. Since it's an internal issue with your account, you gotta contact customer support in game. That's your only option right now. I hope you understand. I hope that the customer service will be able to assist you further in this case.
Ok thanks
The new update says you can disable shadows, but i can’t find the setting, where is it supposed to be?
@night cloak how i send report to game .. i can't 😃
@night cloak It's not in game apparently. Typo in patch notes or they might announce it later in game.
Oh, ok, thanks
@stone lantern You can. Just go to settings and you'll see customer support on bottom left.
@night cloak and what i send .. ?
Report or Account or what !!
@stone lantern You send them exactly the same messages with screenshots you sent here.
@night cloak Aloha! How can I help you?
@night cloak i can't ...