#questions

1 messages · Page 345 of 1

night cloak
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great !

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xD

formal skiff
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i cant type in #chat

night cloak
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I guess you can. Can you provide screenshot @formal skiff?

formal skiff
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it just stays at 00:01

finite sparrow
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@tired goblet no

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What is personal Spaces?

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Hi

grizzled lark
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@finite sparrow read #news.

finite sparrow
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I am a YouTube

night cloak
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It's slowmode feature. Try restarting the discord, @formal skiff.

finite sparrow
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What?

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@grizzled lark ok

vital sluice
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It's autodeleted. Restart your app.

jolly saddle
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Does pubg delete inactive account?

kindred tree
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@coarse urchinno

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@storm flumeAs the title says my account got banned right after i died in a match with the message "Data has changed you're logged out". To be honest i dont know what i did, i tried to re-login and it said that i have broken a rule, i wrote an e-mail to the customer service and got a text which said that using cheats, hacks and so on will lead to a ban but i never used any hacks or cheats and i also never downloaded PUBG MOBILE on an unofficial Website.

formal skiff
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@night cloak thx

night cloak
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👍.

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@kindred tree Did you try to switch from Vietnamese version to global version?

median garden
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Only Client Are Different

torn tide
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new update

night cloak
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@torn tide Can I help you with anything?

fast salmon
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Yo

night cloak
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Hello,how can I help you @fast salmon?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

candid flare
#

Help me

night cloak
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Yes, @candid flare?

pale cosmos
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@night cloak what is player space

night cloak
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Please read #news . The information is provided there about it, @pale cosmos.

pale cosmos
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i have readed that but i didn't understand that!

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@pale cosmos

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@night cloak

night cloak
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That's about all the information we have been given, unfortunately.

viscid tangle
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I saw his footprints in 170 but got killed by head shot from 60, I was standing there but didn't see him moving then how did he went to 60 from 170 in few seconds? What did happened there? rip

night cloak
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Maybe another person killed you, @viscid tangle.

crisp yarrow
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Clarification about "Added Player Spaces" in the patchnotes - It will be available where player information and Connections are displayed. You can now select a friend with Synergy 400 or above as Partner to stand by your side in your space! ❤

fast salmon
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@night cloak i dont need any help :)

crisp yarrow
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Can we have some more information please

night cloak
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That's about all the information we have been given, unfortunately, @crisp yarrow.

crisp yarrow
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I don’t understand how the partner to stand by my side in my space

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Does that mean the partner can be in my space at the same time

viscid tangle
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@night cloak There was only me and that person

crisp yarrow
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Cheers @night cloak

viscid tangle
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And something else happened that day, I was playing with my friends and just before we were sent to map game kicked me out, when I went back I didn't see "Enter match again" banner. I had to wait their match to finish rip

night cloak
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It might be bug then. Please report it in the game, @viscid tangle.

robust citrus
jovial wolf
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Will kill cam be added in further updates?

night cloak
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Maybe, @jovial wolf. We don't know about future updates.

jovial wolf
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Ohh Thanks

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Can we buy UC's from 3rd party sites like theres a site where we have to add our game ID and we pay there and UC's are tranferred to out account is it safe to use?

robust citrus
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@night cloakhow to get this cods👆

night cloak
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For now only midasbuy option is available to buy, @jovial wolf.

robust citrus
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@jovial wolf no this site is officially by emulator

jovial wolf
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Oh so it's safe

night cloak
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It might be the code from google play or code which is given by pubg mobile to some players , @robust citrus.

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Yes, @jovial wolf.

robust citrus
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🤔

night cloak
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@pale cosmos When someone opens your profile, they'll be able to see 4 of your friends that you chose for player spaces, there will be a separate section in your profile page. It could be seen in beta

robust citrus
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@night cloak witch tab I need to buy for play pubgmobile in buged

night cloak
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Sorry @robust citrus? Can you explain?

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Buged ?

robust citrus
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Budget

pale cosmos
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ipad pro!

night cloak
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Use paytm if u don't have redeem code

robust citrus
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@night cloak how to get cods

night cloak
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Idk

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Just use paytm

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You can google. There are plenty of devices.

robust citrus
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Ok

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Thanks

night cloak
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👍.

frigid fern
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Facing huge lad after the update announcement

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lag*

mortal patrol
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what is player spaces ? i dont understand

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What is the purpose?

ebon geyser
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There is a ping issue on EU server ?

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Because me and my friends are 200ms

lean crescent
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PUBGM in-game support is OP they closed my account recovery thread without any reason and i have been waiting since last 25 days to recover it awesome god level stuff

wispy matrix
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they dont listen thats the truth

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main rivet
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@everyone Somebody help me , somebody hack my twitter account and i cant log in in pubg

night cloak
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What is player spaces?
When someone opens your profile, they'll be able to see 4 of your friends that you choose for player spaces, there will be a separate section , It will be available where player information and Connections are displayed. You can now select a friend with Synergy 400 or above as Partner to stand by your side in your space!

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@mortal patrol ^

main rivet
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@everyone Somebody help me , somebody hack my twitter account and i cant log in in pubg

night cloak
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Please contact twitter support to get your twitter account back, @main rivet.

night fjord
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What's the new player spaces that's coming in the update?

viscid tangle
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@night cloak @robust citrus Paytm and Google code, there was an PUBG event on Paytm

mortal patrol
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@night cloak

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snergy 400🤔

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what is this

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.

night cloak
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Each time shen you play with same player or when you send bp to them you get points . Those points are called synergy, @mortal patrol.

storm flumeBOT
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Please read this channel's pinned messages for further information, @night fjord:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
mortal patrol
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Ooh thank you mate ❤ ❤

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@night cloak😍

night cloak
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You're welcome.💚

worldly plume
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please let the time traveler outfit back i want to buy it

night cloak
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You can check your synergy with your friends there, @mortal patrol. Those hearts are called synergy.

pliant belfry
#

is voice changer considered as third app..??
can they banned me for that..??

mortal patrol
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@night cloak okey @night cloak💚

opaque mist
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bro the nostalgia in that pic

tribal dust
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i need help

night cloak
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How can I help you @tribal dust?

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Can you use it to modify game @pliant belfry?

tribal dust
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am not able to login with my third account in pubg

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@night cloak☝

night cloak
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was that a guest account ?

main sandal
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Anyone Have PUBG Mobile Lite Link?

night cloak
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You can google it to download lite version, @main sandal.

tribal dust
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my first account is google and second account is in facebook and i need to login with my 3d accout in ios .

night cloak
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1 boi 3 accounts smh

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You can't login with 3 social media account, @tribal dust. The limit is only 2.

main sandal
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@night cloak Thank you

night cloak
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👍.

tribal dust
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in facebook account mean lag in game because in facebook 300 above freinds so the game is laggy

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so what should i do

night cloak
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@tribal dust numbers of friends doesn't matters lol

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i have 500+ friends

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no lag at all

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It might be server side issue.

tribal dust
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c @night cloak ya but little bit frame drop

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can we logout from google account and than login with ios game center.

night cloak
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No you can't, @tribal dust.

tribal dust
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@night cloak plzz find some way bro.

night cloak
bleak oxide
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When the G36C release

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And i cant find any scooter in sanhok or somewhere else

rose lagoon
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Hi

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I will change my gmail account

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Pls help me

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@neon patio

solid cosmos
wispy matrix
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good

neon patio
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@rose lagoon Unlinking accounts isn't possible.

ripe cypress
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Rip server 😪

wispy matrix
foggy rampart
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Server issues on Europe server... is it being worked on? Just wondering and it isn’t just me who’s getting these ping issues. I usually have 48-60 ms, but at certain points during game it shoots up to 968 randomly then goes back to 48. Definitely not internet issues due to 100+ of my clan family members and many more in my friends list having the same experiences as me.
Thanks for reading. And I’ll appreciate if anyone here can give me an explanation as to why this is happening to many European players.

Thanks!

night cloak
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@tribal dust If you're logged into game with your google account, you can easily add a 3rd login method on iOS. You can use game center, Facebook, Twitter and wechat 😊

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@foggy rampart Ping spikes, server sided issue.

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How does the matching even work in arcade ? I'm in ace and got matched with 2 gold players and 1 diamond player

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@night cloak Oh arcade matchmaking is totally random.

rose lagoon
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@neon patio for what?

night cloak
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You can unlink FB i think

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Go to fb settings, apps and remove pubg

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Maybe the same for google

merry sandal
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But wouldn't you get the data back when you login again with that account?

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Or did you already confirm by doing it before?

modest plank
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I had a question

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If I mirror my screen onto my pc

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Will I get banned?

merry sandal
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You will still play using your mobile phone, yes?

modest plank
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Yup

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Its just for recording with audio

merry sandal
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Mirroring is no issue.

modest plank
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Cuz android is loser won't let me do it

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Hmmm just wanted to confirm cuz I don't want to lose my account

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Thanks

merry sandal
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Yeah. Internal Audio recording was disallowed on most Android devices quite a while ago.

modest plank
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But when you mirror the screen

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Audio is there

finite sparrow
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You remove the data then not get the data again

modest plank
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So why not just record on pc

finite sparrow
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@modest plank no

modest plank
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Thanks

finite sparrow
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@modest plank

modest plank
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Yeah?

finite sparrow
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I had a question
If I mirror my screen onto my pc
Will I get banned?

Ans: no

modest plank
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Ty

finite sparrow
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Why pubg lite launching globally

normal fulcrum
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@finite sparrow You won't get ban for screen mirroring. But if you use keyboard and/or mouse to play game, that's definitely a voilation

finite sparrow
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@normal fulcrum i am not screen mirroring

normal fulcrum
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@merry sandal Actually internal audio recorsing was disallowed by Google due to some privacy. But few brands like Samsung has exception. Phones like LG still doesn't have permission to record internal audio without root

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@finite sparrow Your previous message was about screen mirror

finite sparrow
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Many phones have permission to record internal audio like readmi note 4

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Without root

normal fulcrum
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@finite sparrow Many not all. Due to some Google privacy thing. All this started with Android 7.0

finite sparrow
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I have Android 6.0

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And

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All screen recorder record internal sound + mic sound

normal fulcrum
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@finite sparrow I said It started with Android 7.0. Don't you read messages before a reply. Now kindly end the topic as it is unrelated to support. For more info about the topic, Google is always happy to help.

finite sparrow
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Why pubg lite not launching globally?

normal fulcrum
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@finite sparrow Kindly ask any questions related to lite version in #lite-support

finite sparrow
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Any one not replyed

normal fulcrum
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@finite sparrow A mod will reply soon.

kindred tree
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@night cloakno brother

wise musk
north wedge
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@hoary arch

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@hoary arch

hoary arch
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@north wedge wat?!!!

north wedge
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Yes

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Ok

bitter iris
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Is the point system going to get fixed? In crown and ace we lose more points than we do gaining them which makes the game much harder, I understand when you get to a higher rank there are more people but the points you lose is ridiculous, all the other ranks get it easy and can sometimes get 90+ points.

normal fulcrum
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@bitter iris I guess That's not an issue. That's how it always used to be. I'm playing since season 2 and it has always been that way only

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Higher the level harder the difficulty

night cloak
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@bitter iris Higher level Harder difficulty Hard to achieve easy to lose

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This is how rank system works

haughty cypress
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@bitter iris that is natural for any rank system in games. The distribution of players start from high in low ranks, and decreases as the ranks go up higher. The fewer people there are in the rank, the more points you would lose. Its not a flaw, its supposed to be this way or ranks would not have any value

night cloak
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Downloaded from playstore? @north wedge

north wedge
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Yep

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Usually it takes 2 hours or so to download.. but mine only 1 sec or so.. to download it

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And when I open the app it bug like tht

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Help. Thanks

night cloak
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Mobile data or wifi?

north wedge
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Mobile data and wifi

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Both i tried

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The 1s one wifi the second mobile data

night cloak
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Have u tried uninstalling/clear data?

limber hornet
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how i can create a costum game ?

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for event

night cloak
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Buy room card from store

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@limber hornet or from clan shop

limber hornet
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store?

night cloak
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@limber hornet in-game store

limber hornet
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oh thanks

night cloak
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How can i get streamer role?

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@limber hornet welcome

storm flumeBOT
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Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

night cloak
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There isn't a "streamer" role, @night cloak.

gleaming abyss
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@night cloakthere isnt a streamer role but there is a content creator role and to get that role you need a social media account based on pubg which has more than 1k followers/subs

strong vigil
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Any way to report cheaters? Someone's livestreaming emu wallhack on Facebook

storm flumeBOT
#

Hello, @strong vigil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

strong vigil
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Thanks botto

half depot
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Can somebody explain me Ranking system in ace to conquer.

gleaming abyss
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@half depotyes

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Once you reach ace there are no sub tiers

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There is server ranking

half depot
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But my server ranking is stuck on 0

gleaming abyss
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@half depotget more points to get ranked

half depot
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Ok ok

storm flumeBOT
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Please refer to FAQ 3.9 in #481198147478224896 for further information, @half depot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

half depot
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@storm flume ok sorry

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@gleaming abyss thnx for the help 😇

hushed ravine
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What is player spaces

storm flumeBOT
#

Please read this channel's pinned messages for further information, @hushed ravine:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
hushed ravine
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Tjxs arc

night cloak
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No worries.

pale cosmos
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IS THERE any way i can auto.... change my pubg setting according to my pc specs @night cloak

night cloak
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Do you mean in emulator @pale cosmos?

pale cosmos
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yas

night cloak
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Btw there is no way to auto change I guess. The settings is default and you can change it manually.

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You can use settings shown in pinned message of #emulator-support . It almost works fine for every pc.

ivory dawn
#

need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

meager wigeon
#

Why cant i link my google play account to the game?

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Every time i try to link it it tells me it is already linked to another character but when i tried to log in form the google account there was no character!

untold topaz
#

Hey

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How does the lucky drop work in main menu

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After the last update i never got it

night cloak
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It's random

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@untold topaz

untold topaz
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Never came fr me

quasi quarry
#
  • Past results can now be kept up to 1 month only.
    What does this mean
night cloak
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Career results will be cleared after 1 month

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I guess

lusty marten
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@languid rune @pale cosmos

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I have been banned

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Without doing anything

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I did not use any hacking type

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@jolly charm

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@round briar

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@neon patio

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@grizzled lark

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@wheat pilot

night cloak
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Vpn, adblock or gfx tool

wispy matrix
#

oof, dont tag all of em. they might get angry

untold topaz
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@night cloak vpn should not get ban

lusty marten
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Nothing of this

untold topaz
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One of the moderator here said vpn doesn't get a ban

lusty marten
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How can I recover my account?

gleaming abyss
#

@lusty martenfirstly you shouldnt ping all staff team like that

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Second you cant be banned for doing nothing

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Hacking is not the only reason for getting banned

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You can get banned for using gfx tools

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Or changing dns also results in a ban

lusty marten
#

I swear I was banned without doing anything

gleaming abyss
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Or using any 3rd party app which alters game's data also results in a ban

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@lusty martenthats not possible and you cant recover your account

lusty marten
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I do not love using a program gfx tool

gleaming abyss
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Using any 3rd party app which alters game's data results in a ban

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Doesnt matter if u love it or not...

lusty marten
#

ban 10 years😭😭

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no

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I use an emulator

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tencent gaming bubby

wispy matrix
#

only thing u can do now is file claim

lusty marten
#

I did this already but there is no reply

gleaming abyss
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Well best of luck

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File claim is the place for you if you didnt break any rules

lusty marten
#

It's a very bad company in support

round briar
#

Hi,

Thanks for those who replied. First of all, do not tag all of us for the same issues, and also if you have any issue related with your account, please contact the support and not here.

lusty marten
#

@round briarI called but there was no reply

wispy matrix
#

u gotta wait. we cant do anything to recover ur acc. here

night cloak
#

How do we contact support?

young jasper
#

So this has been happening to be for a few days now it’s keeps crashing a few times each match and I have 23GB out of 32GB and I repaired and deleted and reinstalled the game but it still crashes does anybody know why ?

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No

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And it’s losing me games

thorny belfry
#

Anybody Knows Is It Possible To Change The FB Account Connected With My Pubg Progress

placid musk
#

It’s not possible to do that, unfortunately

restive quarry
#

hello

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i need help with my tencent gaming budy emulator its not loading the main screan isnt opening

young jasper
#

So does anybody know why I keep crashing ?

restive quarry
#

i cant press play

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anyone?

upper osprey
restive quarry
#

@upper osprey where?

upper osprey
#

Go to #504819353049628683 and go up till you see "Platforms" use the 🇪 to select Emulator and then you will have access to the Emulator Support Channel

#

@restive quarry

steel pasture
restive quarry
#

@upper osprey ty ❤

upper osprey
#

Once you reach Ace you continue to get points till you are in the top 500 players in FPP or TPP and then you will gain the "Conqueror" Rank
@steel pasture

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@restive quarry
Your Welcome

steel pasture
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How many players are in ace

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Is it hard to get to 500

upper osprey
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@steel pasture depends, click on the Season in the bottom left of the home screen and tell me the number below the Ace Logo

finite sparrow
#

Pubg mobile and pubg mobile emulator

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Same server?

steel pasture
upper osprey
#

@finite sparrow
No they are split, mobile is with mobile, and emulator is with emulator, unless a mobile player played with an friend that uses emulator then the mobile player will be playing in the emulator servers

So they are split

steel pasture
#

@upper osprey are u like a moderator or something?

finite sparrow
#

@upper osprey ok

upper osprey
#

There is many players that play TPP compared to FPP so it can take a while to reach Conqueror, just keep playing more games and keep gaining points and you will reach Conqueror once you are top 500, and no I'm not just helping
@steel pasture

steel pasture
#

How to know when u in 500

vagrant dew
#

@steel pasture u are already in top 500

steel pasture
#

How

vagrant dew
#

When the game reset ur rank will be in conquer

steel pasture
#

No way

vagrant dew
#

00:00 UTC

steel pasture
#

How u knpw

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Know*

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@upper osprey is it treu?

vagrant dew
#

@steel pasture ur sever rank is 0

steel pasture
#

So that bad

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Right

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I played no matches

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In ace

vagrant dew
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That my sever rank

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@steel pasture but yours is 0 so u are in top 500

steel pasture
#

How u know

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Dont lie

upper osprey
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@steel pasture
Either your in top 500 already or you are Unranked

steel pasture
#

I think im unranked

upper osprey
#

@steel pasture
Go play a game and you should be ranked

steel pasture
#

When u in conquer can u lose it?

vagrant dew
#

Go to the leaderboard and check ur rank

steel pasture
#

Anybody wanna join me?

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I need a “good” teammate

upper osprey
#

Yes @steel pasture

vagrant dew
#

@steel pasture yes u can de rank

steel pasture
#

Leaderbord

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Regipn

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Region?

spring void
#

@steel pasture #chat

upper osprey
steel pasture
#

Or rankings

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Im europe

upper osprey
steel pasture
#

@vagrant dew on rankings or on region

vagrant dew
#

Ranking

upper osprey
#

@steel pasture
Rankings

steel pasture
#

Im not in top 100

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Top 4.70%

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Is that good?

upper osprey
#

What's the number beside ur name

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Okay your Unranked rn

vagrant dew
#

@steel pasture u are u unrank rn u need more games

wispy matrix
#

@steel pasture u r bad.

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i am no. 23 rank in the world

heavy cedar
#

Report pls

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Everyone new hack pls report

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Riot rush point hack

upper osprey
#

@heavy cedar
Bc they are good don't mean they hack now please go to #chat or #pubg-mobile

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@wispy matrix
Being toxic is not acceptable, I don't want you in here calling people "bad" now don't type in this chat unless you need help, Goodbye

wispy matrix
#

@upper osprey wuht? dont teach me, i am not new here

#

and moreover banana is my close friend. i was just trolling him

upper osprey
#

@wispy matrix okay, well don't do it in this chat

wispy matrix
#

u r arguing and making this long, not me

steel pasture
#

@upper osprey im still at 0

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I played a match

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@wispy matrix are u my friend?

wispy matrix
#

u remember MightyMikey2K?

steel pasture
#

Ow ur @wispy matrix

#

Mightmikeu

wispy matrix
#

yea 👌

steel pasture
#

How are u

#

How are u

#

And i did not know u advanced that much

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Wanna play a time

#

?

placid musk
#

Please avoid using this channel to chat

inland hill
#

Russian: Где я могу обратиться за помощью?

unique hare
#

Do not reply below this line ###TencentGamesFebruary 16, 2019, 21:13 +0200Hi Soldier,

Thank you for reaching out to us.

We would like to inform you that we do not recommend our players to use any third party applications and gaming controllers which may change the gameplay files and there might be an occurrence of the violation of rules.

And unofficial/Cracked game client is not supported and will lead to your account being suspended or banned. Please do uninstall the game and delete all files related to it. Download a fresh copy of the game from App Store/Google Play Store.

Please note that any rule violations in the game such the use of cheats, illegal plugins, illegal alterations of client files, passive AFK and downloading the game outside the official sources that are detected by the system will cause the account of the violator to be banned.

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

If your account has been banned, you will not be able to use it before the ban period finishes.

We apologize for any inconvenience caused and thank you for understanding.

Best regards,
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

#

Help mee

steel pasture
#

I played 4 matches now allready

#

And its still 0

spring void
#

@steel pasture maybe you are playing on another server

steel pasture
#

No

dusky pine
#

because you @steel pasture must be higher ranked than 1....lol

steel pasture
#

Why does it not come 1

night cloak
#

It shows google play services unusable in tencent gaming buddy. Someone pls help

dusky pine
#

Dunno, I think you might want to restart your game .... maybe it's just not loading @steel pasture

steel pasture
#

Ok

dusky pine
#

are you on wifi?

steel pasture
#

Still 0

#

Yes

dusky pine
#

@steel pasture clear cache in app settings...maybe hard (force) restart your device.
It might be a server side issue...
If nothing works ... report it to pubg support. And, wait for the update to roll out... and see if it works after the update...

night cloak
#

@dusky pine solve me

steel pasture
#

Hmmm ok

night cloak
#

My problem

dusky pine
#

@night cloak what device are you using?

#

@night cloak is it rooted?

unique hare
#

help me please

dusky pine
#

@night cloak I have had a similar problem once, but not since pubg came out

#

@unique hare I can't ... sorry

pliant belfry
#

@night cloak idk but I'm pretty sure voice changer change your voice.. idk

unique hare
#

@dusky pinewhy

dusky pine
#

@unique hare I have no authority to override the automated ban process... sorry

unique hare
#

@dusky pineand who can help me please tell me

#

@dusky pinei love this game

dusky pine
#

@unique hare So do I...

steel pasture
#

I want to get to conquer

dusky pine
#

@steel pasture Oh wait

#

@steel pasture wait for the next server reset.... and then you have a chance...

unique hare
#

@dusky pineWhere the hell can I go with such a problem? I have not played anything wrong since the very release of the game and such a maximum ban for 10 years what it

smoky narwhal
#

Using GFX tool will get you banned, right?

wispy matrix
#

yes @smoky narwhal

unique hare
#

please help me please

onyx cairn
#

@unique hare
What kind of problem do you have?

unique hare
onyx cairn
#

Did you pressed the yellow "report" button and followed the instructions?

unique hare
#

@onyx cairnYes, I wrote both there and to the official mail and I received this answer

normal fulcrum
#

@upper osprey The screenshot that @heavy cedar shared is about point hack I guess. Because as much as I know, getting that much point after a chicken dinner is not possible after crown tier. Look at that, +94? Seriously? Last time I got +94 when I was in gold tier.

unique hare
#

@onyx cairnHi Soldier,

Thank you for reaching out to us.

We would like to inform you that we do not recommend our players to use any third party applications and gaming controllers which may change the gameplay files and there might be an occurrence of the violation of rules.

And unofficial/Cracked game client is not supported and will lead to your account being suspended or banned. Please do uninstall the game and delete all files related to it. Download a fresh copy of the game from App Store/Google Play Store.

Please note that any rule violations in the game such the use of cheats, illegal plugins, illegal alterations of client files, passive AFK and downloading the game outside the official sources that are detected by the system will cause the account of the violator to be banned.

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

If your account has been banned, you will not be able to use it before the ban period finishes.

We apologize for any inconvenience caused and thank you for understanding.

Best regards,
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

onyx cairn
#

- 2 months: Use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator.
- 10 years: Use of unauthorized third-party software and/or methods, such as—including, but not limited to—cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality.

As for VPN service usage and short suspensions (such as 10 minutes), this needs to be confirmed before an official statement can be made.```
opaque mist
#

@normal fulcrum I think it’s a glitch their points are obviously below even gold

normal fulcrum
#

@steel pasture It won't give you a rank untill you are in top 500. You will see 0 until you reach Conqueror tier

onyx cairn
#

Pretty easy you've violated the terms of service

opaque mist
#

Ez claps

onyx cairn
#

That's a simple display bug showing crown symbol in lower rankings

normal fulcrum
#

@opaque mist Well in 2nd screenshot, it clearly states that the guy won 521 squad matches. So the player can't be on gold

upper osprey
#

@normal fulcrum your right didn't see the +72 and ranking so yes that is a hacker, there's no possible way to get that much in Conqueror I only average 13-15 in conq for a win

unique hare
#

@onyx cairnI didn’t use any sieve and didn’t change the game. I just switched to another device and played for a couple of hours, and I’ve been able to understand this game.

normal fulcrum
#

@upper osprey That's what he was trying to say. But unfortunately I didn't notice any player id to report the guy

night cloak
#

@unique hare I understand that getting banned is really frustrating, sorry for you. But there's nothing we can about it here in discord. Since it's an internal issue with your account, you gotta contact customer support in game. That's your only option right now. I hope you understand. I hope that the customer service will be able to assist you further in this case.

normal fulcrum
#

@unique hare You're talking about Emu, right?

unique hare
#

@night cloakwait, this is the official discord of the pub and hoped that there could be a game developer and help! there is only a bot that doesn’t even respond to someone who does not want to help me

#

@normal fulcrumNo, I do not play from the emulator only from the phone

night cloak
#

@unique hare Please be advised that, nobody in here, in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. We're volunteers for helping players who are facing various problems in game. And admins and moderators are only moderating and managing this Discord server. We're not Tencent employees. We just love to help. Please use in game customer support for any reports or feedbacks or suggestions. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. Debating about it in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

wispy matrix
#

every mod and admin here is a volunteer, no devs here

normal fulcrum
#

@unique hare Ok. Have you installed any app that hides or changes your ip or dns?

#

Like a vpn?

opaque mist
#

@normal fulcrum THAT could be his fpp wins tho and his fpp conq pic accidentally went to his top rank

#

I doubt it but

unique hare
#

@normal fulcrumno

normal fulcrum
#

@opaque mist Doubt that

opaque mist
#

Huh

unique hare
#

@normal fulcrumI have not used any cheats or changes in this game go to any games

night cloak
#

Trust me, you're wasting your time here. @unique hare

normal fulcrum
#

@unique hare Have you ever got matched up with any cheater while playing with randoms? What was your Merit?

night cloak
#

You should create a new account and play right way.

shut prawn
#

Hello

normal fulcrum
#

@night cloak Hope? Right?

night cloak
#

@normal fulcrum general chat 1 moment.

unique hare
#

@night cloakthank you very much that at least somehow they helped me I will try to break into those support in the game

#

@normal fulcrumMaybe if I saw some kind of suspicious action, I threw a reporter for this player but just so no

night cloak
#

@unique hare so you've been using game gaurdian

unique hare
#

@night cloakNo, I'm saying that neither any other applications

steel pasture
#

@normal fulcrum how many matches of top 10 will it take in squads EU tpp

night cloak
#

@unique hare dude they legit ban players coz ik I was hacking on my old account which got banned

normal fulcrum
#

@steel pasture Well it depends on points. I've never been to conqueror but I've heard that atleast 4700 point is required for starter. And than the top 500 guys with highest points will get conqueror. You will lose the title if you drop points or someone surpasses you.

unique hare
#

@night cloakI hadn’t played anything else before this. Then I changed the device and such garbage was so funny that I came in from the new device played for about 3 hours and then hope so

wispy matrix
#

exactly, it doesnt show rank until u rank in top 500 in the server

unique hare
#

thanks guys for all the help I will break into tech support and hope that everything will be normal

night cloak
#

@unique hare nothing will happen

#

@unique hare

#

So he got muted

lilac dust
#

@RaGaLik#9198 i have same problem dude

#

Tencent's Customer support is suck

#

They are just sending you bot messages

#

Even i bought rp 3 and gave my money for game

#

You Can't meet with developers or someone who breaths

#

Their system is sucks i hope they lost everything against other games

night cloak
#

@lilac dust Please move to #chat

normal fulcrum
#

@lilac dust I sent a feedback mail yesterday night and got a reply today morning. It just depends on what kinda support you need. They inspect everything and than they see what can be done. It's not an easy job to do so.

lilac dust
#

I'am not chatting
@night cloak

night cloak
#

^^^

lilac dust
#

Supporting him

#

@normal fulcrum dude believe me i send them a prove there is a mistake

#

Miss Understanding

normal fulcrum
#

@lilac dust So if you don't have any need of support, stop spamming here and support him at #chat

steel pasture
#

@normal fulcrum can i get deranked form ace?

normal fulcrum
#

@steel pasture You can get deranked from any tier if you lose points. I myself got to Crown 1 from Ace 5 times

#

Ace is at 4200. So you have to maintain atleast 4200 points to stay on Ace tier. Or you will be demoted to Crown 1.

pearl thicket
#

Ok my quickscope option isn't showing up on my screen. I've enabled it. But it's not in my screen when playing.

urban owl
#

You need to reset your controls

fervent anchor
#

Can I get the patch notes of the update?

fervent grail
#

@fervent anchor Check #news

gleaming abyss
#

@fervent anchor
What's New

  • Added Zombie: Survive Till Dawn , a new time-limited event mode when players fight zombies and bosses from Resident evil 2.
  • Added Weather: Moonlight to Vikendi.
  • Added player Spaces.
  • Added Resident evil 2 main menu theme and music.
  • Sanhok is now available in Arcade - quick match.

Misc Improvements

  • Shadows can now be disabled under settings.
  • Past results can now be kept up to 1 month only.
  • Fixed terrain display bugs for budget devices.
fervent anchor
#

thanks @gleaming abyss @fervent grail

wispy matrix
#

u could've just directed him to pubgm news -_- but ok

deft garnet
#

What's with the Glorious moments ( weapon mastery achievement ) I have completed a couple occasions now and don't understand why I don't have it yet

quasi crescent
#

All kills in weapon mastery must be in the same game

deft garnet
#

Did that dude

#

It's getting annoying

#

No sawed off crap did it legit

narrow monolith
fervent anchor
#

Is the new gun coming out in the new update coz I cannot find it in the patch notes

fervent grail
#

@fervent anchor You could only get the new gun off of bots in the beta so most likely no.

fervent anchor
#

Oof

night cloak
#

@narrow monolith you could disable permissions monitor

#

Apps would auto permit

#

iam first time to play this pubg why this lock ? Need Know ?

night cloak
#

@night cloak how did you make it to crown 1 without knowing it

acoustic dawn
#

hello

#

i dont need support

#

but i found a error of orthography

#

srry my english

#

there says

#

residen evil 2

#

not resident evil 2

drifting finch
#

Why did the servers just shutdown

#

Ping me when someone answers please

haughty cypress
#

maintaining @drifting finch

#

server maintenance

vagrant dew
#

did the sever went offline or what

grave sorrel
#

Isnt it 19th?

vagrant dew
#

i thought they said 19th

drifting finch
#

Is this for the update because I thought it was tomorrow

haughty cypress
#

#news says 18th @grave sorrel @vagrant dew

drifting finch
#

Wait is it rn?

vagrant dew
#

but ingame says 19th

drifting finch
#

it says dot will finish by

#

But starts 28

#

“18

vagrant dew
#

so the update is tomorrow or what

oak plover
#

did the server shut down for everyone globally?

haughty cypress
#

update comes tomorrow, servrr maintenance is today

vagrant dew
#

yeah

haughty cypress
zealous notch
#

Did it start already or

oak plover
#

ok

vagrant dew
#

am kind of confuse

forest pawn
#

The servers are down because its 18/02

grave sorrel
#

Got it so 8 hrs from now

#

Thanks @haughty cypress

forest pawn
#

00:05 utc

dense hollow
#

Oof I can't play anymore and it's only 8:14 17/02 here

eager halo
#

what is meant by player spaces ?

drifting finch
#

It’s maintenance

#

Update is tomorrow I think

night cloak
#

no

drifting finch
#

Or later today

night cloak
#

update is on the 25th

drifting finch
#

It says 18 ig

night cloak
#

today is just when they update servres

#

servers

eager halo
#

what does they mean by player spaces that mentioned at the update news !!!

drifting finch
#

Look at synergy

#

It says you need 400 plus with somebody

#

Tags all I know

#

“That’s

wicked elm
rain tapir
#

@wicked elm I literally just got the same Notice

pearl thicket
#

Well they did say they're going down

#

When will they be back up

night cloak
#

Sammeeeee

pearl thicket
#

Down until 3am 😬

night cloak
#

Maintenance break

oak gulch
#

Help fast please

night cloak
#

Move to #chat

oak gulch
#

What happened

night cloak
#

Move to #chat

oak gulch
#

Who ??

night cloak
#

You

rose bay
#

anyone know why the servers are down now??

#

not the 18th yet

#

🤔

rain wraith
#

@rose bay is 18th utc

rose bay
#

🤦🏽

night cloak
#

Check general chat for once

solemn current
#

@night cloak gtfo

outer flare
#

Hey!

rain wraith
#

Ban is coming

outer flare
#

thats me!!

solemn current
#

For who?

outer flare
#

How do you have my pic?!?

neon geyser
#

Help

#

Is maintenance break is over

rain wraith
#

lol maintenance is for 8 hours more o less

#

Maybe 6 hours

night cloak
#

So it’ll be back in 6 hrs that’s boring

solemn current
#

@night cloak lol

west mulch
#

Oof

shell kraken
#

Is mantince hapning

next shoal
#

@shell kraken yes it is.

shell kraken
#

Thanks

next shoal
#

Np, m8.

rare spire
#

Is there a public API access to PUBG Mobile data?

compact hamlet
#

whens it going to end

#

so we can Play

#

again

next shoal
#

@compact hamlet it will end in less than 8 hours.

compact hamlet
#

rip

#

i wanna play it now but its down

#

i was going to spend 13+ $ on it

#

@next shoal what exact time will it be over in canadian time

next shoal
#

@compact hamlet I don’t know m8. It started at 0:00UTC. You can do the conversions to whatever time zone you’re in.

compact hamlet
#

NYOPE

robust summit
#

Is the upset going on right now?

night cloak
#

Aww man, 8 hours?!

haughty cypress
#

update comes a day after the maintainence is over @robust summit

night cloak
#

I can't wait that long

haughty cypress
#

@night cloakusually it comes back on a bit earlier

night cloak
#

Oh ok

#

When will the update finish

#

In NA

#

EAST

#

An exact time please

winter finch
#

Is anyone not able to login right now except me

#

?

night cloak
#

Tbh e

#

The

vital sluice
#

The maintenance is from 00:00:00 to 08:00:00 (UTC) on February 18th. Service may resume sooner or later depending on maintenance progress. (Feel free to convert to your time by using Google)

The new version will be pushed to Google Play and App Store starting February 19th.

#

@winter finch maintenance is currently taking place ,so no one's able to login .

obsidian pendant
#

@vital sluice is the PUBG mobile maintenance happening

vital sluice
#

@obsidian pendant yes.

obsidian pendant
#

Do U know when it will end?

vital sluice
#

Check the above message please

night cloak
#

Anyone know when the PUBGM servers gonna be back on?

vital sluice
#

There's around 6 hours left as per the information.

night cloak
#

Olay

upper salmon
#

It started an around an hour or two ago

night cloak
#

Is there any way I can play PUBG?

vital sluice
#

Not really. You can try playing the beta version if you already have it .

night cloak
#

I do not.

vital sluice
#

Then have to wait till the maintenance is over .

night cloak
#

Another question.

#

Is there a way I can apply for a moderater role?

#

Okay

vital sluice
#

You would have received a message from @storm flume regarding that.

night cloak
#

Okay thanks!

vital sluice
#

No worries!

night cloak
#

That should be easy, I've been playing PUBG for 2 years now.

#

Lol.

#

Eastern standard Time is five hours behind UTC, so if I'm correct, the wait will be over at 03:00:00.

#

I thought it was 04:00:00

#

Oh wait, I live in CST

#

Yea

#

Where do I go for Game ideas?

#

Idk

#

Darn.

#

I don't know if they even have that open.

#

Hey Logan, can you send me the staff DM as well?

#

Yes put the .

#

@night cloak keep helping people and don't ask for promotion. It's that simple.

#

So we can help ppl?

#

If you have the knowledge, why not?

next shoal
#

@night cloak hey hope! How are you doing, m8?

night cloak
#

Ok you received a DM... maybe

next shoal
#

Yep. I sent the howtostaff

night cloak
#

@next shoal I'm kewl, just woke up early, no idea why. How about you?

#

Thx

next shoal
#

@night cloak oof. I can barely force myself to wake up early. :p I’m busy. Way too busy. Work and school are slamming me.

night cloak
#

I have an idea for the FN P90 machine gun, [Takes 50 bullets in the clip] in Wich this gun can only be found in [Erangle]

#

@next shoal Aww that's rough, hope you'll find some free time to relax and have fun 😄

#

@night cloak Hey, you have to contact customer support in game for any suggestions or feedbacks.

#

Did I just post that for nothing then .-.

next shoal
#

@night cloak thanks! I’ve been trying. Made to diamond for the first time. :p Might try for crown this season. :p

night cloak
#

@next shoal Woohoo kewl!

next shoal
#

@night cloak yep. :p We can’t do much about suggestions here. You’ll have to take them to tencent directly.

night cloak
#

@night cloak No, you can copy that and paste it later :p

next shoal
#

@night cloak you’ve been a pro for awhile though. ;p

night cloak
#

I know that.

#

Lol.

#

Naah I am still nub. I'm shifting to phone from iPad, so it's a bit tougher than usual haha hope I'll get it right anytime soon. :p @next shoal

#

Will there be a ping when maintenance is over?

next shoal
#

@night cloak I’m sure you will, m8.

night cloak
#

I think I know the reason they don't have a #suggestions channel. xD

#

Too many suggestions!

#

What's wrong with that?

#

@night cloak There could be a short delay. But the server will come online in 4-6 hours.

#

Alright

#

@next shoal Thanks.

#

They gonna be spamming suggestions lol.

#

Why is the servers not working

#

@night cloak cuz of the update

next shoal
#

@night cloak it is down for server maintenance right now.

night cloak
#

Oh

#

They're working on the game

#

Man

#

I'm honestly super hyped up for the update

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

I was trying to get to plat

next shoal
#

Plat will still be there for you in a couple of hours.

night cloak
#

K

#

Oops

#

Hey

#

I need some help

neat turret
#

Well, you should probably tell us the problem...

next shoal
#

@night cloak what can we help you with?

night cloak
#

My game isn't loading

#

It keeps saying server did not respond

next shoal
#

The server maintenance is going on right now. That is why you can’t get on.

night cloak
#

Oh ok

#

Thx

neat turret
#

5 or so more hours.

meager bear
#

Any one here? I need help.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

meager bear
#

@night cloak i'm enable to login my game.

next shoal
#

@meager bear the server maintenance is going on right now.

#

That is why you can’t get in the game.

meager bear
#

@next shoal ohk tnxx

crisp yarrow
#

Clarification about "Added Player Spaces" in the patchnotes - It will be available where player information and Connections are displayed. You can now select a friend with Synergy 400 or above as Partner to stand by your side in your space! ❤

I am a little confused about how the Partner can be by my side while in my space ? Please expand the explanation of how this is meant to work please.

storm flumeBOT
#

Please read this channel's pinned messages for further information, @crisp yarrow:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
crisp yarrow
#

I have and that is the explanation I have posted here

night cloak
#

Just wait for it

crisp yarrow
#

Ok I am as there is nothing else I can do

neat turret
#

Yeah... doesn’t affect anything. It wasn’t in the beta iirc, so you’re not going to get a good answer here.
It’ll only take 23 hours,

#

*21

frozen sparrow
#

Question if I'm CST the maintenance has started for me already and wont be finished till 2 am cst?

#

Please ping me when answered

neat turret
#

Correct @frozen sparrow

frozen sparrow
#

Will I be able to play then at 2am? @neat turret

neat turret
#

If it goes as planned, yes. @frozen sparrow

frozen sparrow
#

Okay. Thanks dad!

charred nexus
#

My pubg keeps loading

tardy pebble
#

Yea I can log on

#

Cant*

#

Has maintenance started?

charred nexus
#

Idk

silver magnet
#

@tardy pebble s

left hawk
#

@night cloak what is terrain display bugs?

mellow willow
#

@night cloak any luck getting me an official answer? Or come back later in the week?

left hawk
#

@jolly charm what is terrain display bugs?

supple wasp
#

@left hawk bro never tag a community team member
Have patience for mods to reply

supple sluice
#

I cant open the game its keep loading on screen nothing comes only server timeout this didnt happen before?

#

maybe coz of maintenence?

haughty cypress
#

server maintenance @supple sluice

supple sluice
#

rip i have to wait more 4hrs nd 30m

crisp yarrow
#

4hrs 23min to go

supple sluice
#

😿

#

dead hours

crisp yarrow
#

Or sooner depending on how the maintenance goes

supple sluice
#

😁

rain wraith
#

when you open the game it says maintenance 00:00 - 8:00 utc, and yet I see that they ask what is happening lol

soft wren
#

Hi

#

Can i change my account linked email??

night cloak
#

No, @soft wren.

soft wren
#

I think there should be a option

#

Coc and many other do this if that email belongs tk u and u have valid reason

night cloak
calm topaz
#

How much long till update is here

night cloak
#

4 more hours, @calm topaz.

light mural
#

I would like to play the Chinese version but I can't make a qq account or we chat can someone help?

night cloak
#

To maintenance to be finished at on 19 update will be pushed globally.

storm flumeBOT
#

Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

night cloak
#

@light mural ^

light mural
#

Ok

#

Have a good night

scenic steeple
#

Is pubg mobile still under maintanance?

night cloak
#

Yes, @scenic steeple.

scenic steeple
#

How long is it going to take?? Its almost 5 hours @night cloak

dry tundra
#

It's scheduled for another four hours @scenic steeple

scenic steeple
#

9 hour maintainance??😯

neat turret
#

8 hours

night cloak
#

4 more hours from now, @scenic steeple.

languid citrus
#

@neat turret 4 more hours 🤗

thorny juniper
#

Any new weapons expected on this update?

scenic steeple
#

It actually hurts.. this maintaince is literally ruining my week off..rip

dry tundra
#

Bots might carry the G36C on Vikendi but it's not confirmed

scenic steeple
#

@dry tundrathats cool

night cloak
#

You can read patch notes from #news , @thorny juniper.

languid citrus
#

@thorny juniper no sorry

thorny juniper
#

Its cool, what terrain bug?

languid citrus
#

@thorny juniper not sure

night cloak
#

They said that they do not have a list of items and software that is allowed and not allowed.

This will not trigger the anti-cheat system, as it is a physical tool. However, it may flag the account for suspicious activity if this grants the player an unsupported advantage. @mellow willow

sinful lily
#

I cant play pubg help

lilac juniper
#

can i know how long is the server maintenance will last from now?

night cloak
#

The servers are under maintenance right now, @sinful lily.

languid citrus
#

@sinful lily servers are down 🤗

#

@lilac juniper 4hour more

sinful lily
#

But its February 17 rn

#

Not February 18

night cloak
#

It's according to UTC.

languid citrus
#

@sinful lily its 18 according to Utc

wind isle
#

@languid citrus why so long?

languid citrus
#

@wind isle It's hard to implents update

sinful lily
#

He is not a developer

wind isle
#

I know; just curious about the 4 hours. Updates usually don't take so long.

neat turret
#

To underpromise and overdeliver. Give them time to solve any issues that may come up

#

It’s also 8 hours.

languid citrus
#

@thorny juniper terrain bug are usually in Budget devices

mellow willow
#

@night cloak That's still a pretty vague answer. So triggers are allowed.... As long as you're not too good with them? 🤔

languid citrus
#

@mellow willow yeah

neat turret
#

@mellow willow you just have to guess what’s allowed and what’s not,

languid citrus
#

@mellow willow because trigger are just like plating claw

#

Playing

haughty cypress
#

^

mellow willow
#

@languid citrus That's what I'm saying. Just spend the $5 and get some. Accessible to everyone really.

haughty cypress
#

or you could just hold your device with claw and save 5$

languid citrus
#

@haughty cypress dont judge him 🤗

night cloak
#

It is allowed for fair play not in the official tournaments .

languid citrus
#

Yup its not allowed in tournaments

#

Unless they said its allowed

neat turret
#

In person tournaments anyway

languid citrus
#

Bet rn they are not

mellow willow
#

@haughty cypress I have maintainer hands. Been doing maintenance jobs for over a decade. My hands don't twist that way

night cloak
#

Please now move to #chat if your question is answered.

mellow willow
#

@night cloak Sheth gave me the (vague) official answer.

languid citrus
#

Please Move to #chat if your questions are answered

formal sundial
#

They will open up the update for few regions at first before the 8 hour break and then noticing any bugs so that they can fix it in the remaining time before making it available to all regions.

#

although we dont encourage triggers as a fairplay method, but there are no means to detect them remotely unless you stay in their houses. Tencent doesn't allow use of triggers in any of the tournaments held. although since there are no means to detect whether they are using triggers or not because it is exactly like playing claw and is a physical attachment so we can't ban anyone based on some vague accusations. @mellow willow

night cloak
#

How long for pacific servers

#

3 hours and 30 min from now, @night cloak.

#

Ok

languid citrus
#

@night cloak but its 3-4 hour for the maintenance server to be over

night cloak
#

Oh ok

languid citrus
#

Wait are u talking bout the update or the server

#

Sorry i read it wrong 🙏

formal sundial
#

Remember update and server maintainence do not happen at the same time. Maintainence is just the preparation to release the update smoothly.

languid citrus
#

@proven haven yay

neat turret
#

If they have dedicated servers from AWS(doubtful) they probably powercycle those, which takes forever.

languid citrus
#

@neat turret whats AWS?

mellow willow
#

@formal sundial then I have no clue why my account got banned. If it's not because of triggers, then I'm baffled.

neat turret
#

Amazon Web Services. They host much of the internet.

languid citrus
#

@mellow willow usually if you get banned they put a reason

mellow willow
#

@languid citrus yes I've heard this plenty of times by now. But I used no third party software/plugins, gfx tools, emulators. All I've been told is that it was for "suspicious activity" but no defined reason @formal sundial

formal sundial
#

@mellow willow Use of any softwares or external devices that alter the device game files is auto-detected by the system and a ban is issued. Also reports based on suspicious gameplay such as shooting through walls etc. is also the cause of a ban.

mellow willow
#

And that wasn't directly from PUBGm

formal sundial
#

for how many days have you been banned for?

mellow willow
#

@formal sundial None of those apply to me

#

10 years

#

And actually it's a lifetime ban because even the days hasn't gone down

languid citrus
#

No how long have u been banned for?

night cloak
#

Why no discord support

languid citrus
#

Like are u banned last year last mont

mellow willow
#

2 weeks ago

languid citrus
#

Or last week

formal sundial
languid citrus
#

@mellow willow 14days?

mellow willow
#

Been trying to get answers since then

night cloak
#

Hey when is the update coming out in IST?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @night cloak:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
haughty cypress
#

convert it yourself bruh @night cloak

languid citrus
#

@night cloak um next 3 hours you can calculate 🤗

night cloak
#

Please read 4th pinned message of the channel, @mellow willow.

neat turret
#

Grim it has gotten nothing but boilerplate and vague answers, even though he has done nothing against the EULA.

night cloak
#

I cant play pubg today

#

?

#

As its coming tommorrow

#

Servers are under maintenance, @night cloak.

languid citrus
#

@night cloak the update is coming tomorrow

#

@night cloak the maintenance is over in the next 3 hours

oblique mountain
#

I can't play

night cloak
mellow willow
#

@night cloak yes I've already been told this directly from Error 403 after he thanked me for wasting his time and calling me a cheater. Again, I've done nothing wrong and I have not been given a valid reason for a ban.

languid citrus
#

@night cloak Remember update and server maintainence do not happen at the same time. Maintainence is just the preparation to release the update smoothly.

formal sundial
#

We get like numerable no of complains daily with being banned falsely but when we check into the log files it is everytime a correct issued ban.

night cloak
#

3 more hours till maintenance to be finished, @proven haven.

#

@mellow willow You violated some ToS and used third party for which u are banned , u cant hide that cheat

neat turret
#

According to secret parameters that no one here knows.

languid citrus
#

@night cloak he said he didn't use third party apps

mellow willow
#

@formal sundial then I just want to know why. "Suspicious activity" is not a defined answer for why. It could be as simple as a VPN

night cloak
#

@languid citrus Liar

mellow willow
#

@night cloak no

languid citrus
#

@night cloak why are u calling me liar thats what he said

night cloak
#

@mellow willow Whatever do u say they wont unban u cause its ur mistake to use false appications

mellow willow
#

I literally use headphones and triggers, and if triggers aren't a reason for banning, then I haven't got a clue what I've done wrong. And if triggers are the reason, then the ToS needs to be less vague

night cloak
#

@languid citrus i am telling grim liar

neat turret
#

Plus there was no warning. Just straight to the nuclear “10 year” ban.
That’s no way to handle paying customers

mellow willow
#

@neat turret yup

night cloak
#

We are not the one who decides suspensions so we can't help with that, @mellow willow. You can contact customer service for the answer.

formal sundial
#

The only last place you got is the ingame customer support rather than wasting your time in here.

night cloak
#

^

mellow willow
#

@night cloak and who are you?

night cloak
#

@mellow willow Triggers wont make u ban it cant be detcted lol

mellow willow
#

@night cloak they've deleted my file claim 3 times now

night cloak
#

😂

formal sundial
#

Then it must be definitely suspicious.

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

languid citrus
#

@mellow willow please contact the ingame customer service like @formal sundial said

night cloak
#

@mellow willow u cant be unban baby

neat turret
#

Give some feedback to the community team, and let them know that payment services and platform providers are more than happy to process refunds if the anti cheat isn’t fixed.

formal sundial
#

@night cloak Please move to #chat for unrelated convos.

#

@neat turret Sure, now please move to #chat .

mellow willow
#

@formal sundial even if it's definitely suspicious, all it takes for me to stop bugging them is an answer why.

I know most people are liars and say they've done nothing wrong. But there really isn't any reason I can think of that'd get me banned.

#

Not sure why I can't just get a response back, instead of being ignored by customer service.

#

I have a lot to lose by cheating.

#

I was high ranked, had a level 8 clan, had money spent on season passes. I wouldn't want to put that in jeopardy

exotic bluff
#

Is the maintenance still on?

pale cosmos
#

are server offline now! @formal sundial

mellow willow
#

Headphones and triggers. That's all I've ever used.

night cloak
#

Yes, @exotic bluff.

formal sundial
#

More 3 hours 24 mins until they go online again. @pale cosmos

exotic bluff
#

Ok Arc thx 👍🏻

pale cosmos
#

damn i didn't went to school for pubg !😨

night cloak
#

No problem.

proud oasis
#

@night cloak about how long till maintenance is done ? A guess would be fine if u don't have a definite answer

languid citrus
#

@proud oasis 3-4 hours

#

🤗

night cloak
#

3 hours and 21 minutes from now, @proud oasis.

proud oasis
#

So about 2am my time got cha

night cloak
#

Service may resume sooner or later depending on maintenance progress.

formal sundial
#

We are the discord staff in here , and we dont have any sources to provide you an answer immediately.
According to the team the one and only once there has been a false ban wave, That was during the "Vietnamese server issue" , if you even know it. All the victims of that ban wave where apologized and provided a compensation.
I highly acknowledge the time you have spent in the game and the money but it is most likely can't be helped, cause it can't be helped anymore. @mellow willow

languid citrus
#

My question was removed?

#

@proven haven please move to #chat

mellow willow
#

I've heard about it recently.

@formal sundial what's the best way to get an actual response from PUBGm staff then? Like I've said, no response from email, and they've deleted my File Claim without even responding 3 times now. They can't even tell me directly why. To me, THAT is highly suspicious on their part. Like they did something accidentally and they don't want to admit their wrong.

proud oasis
#

@mellow willow the peoe in this discord can't really help u much they arnt like devs for the game they give the info when they get it if you were banned I assume someone probably hacked ur account (worst case scenario)

night cloak
#

Can I create a PUBG fan server? And if so, can I advertise it here?

proud oasis
#

No

languid citrus
#

@night cloak You can ask the moderator here

formal sundial
#

No , advertising is strictly not allowed in here. @night cloak

languid citrus
#

@formal sundial lookie how can u advertise clan?

lean crescent
#

Can is use VPN in the game?

night cloak
#

I didn't actually mean in this channel.

proud oasis
#

@lean crescent u can but I don't recommend

languid citrus
#

Bcuz my clan us recruiting rn

formal sundial
#

Move to #discord for questions related to the server.

languid citrus
#

K

neat turret
#

@lean crescent if you haven’t before, I wouldn’t start now. It also would make your ping worse, typically.

night cloak
#

Okay.

lean crescent
#

😬 @formal sundial boi can I get banned while using that VPN

proud oasis
#

Its possible to get banned for using a vpn @lean crescent

mellow willow
#

@lean crescent it's the only reason I can figure I got banned. But Google VPN is always in with my Pixel 3 XL

#

So that's pretty effed up if that was the reason

formal sundial
#

It is , i dont recommend it to you. @lean crescent

lean crescent
#

😌 ok

proud oasis
#

@mellow willow if u use a VPN than thats likely the reason I don't know why VPN use is bannable but its something I've heard

mellow willow
#

@proud oasis I'm sure Google would take issue with that.

night cloak
#

There is a PUBG hack going around that you can't get banned from, matter of fact, I had it downloaded for a little while.

#

Then I deleted it.

proud oasis
#

@night cloak why would u admit to that?

neat turret
#

Lol, it’s stupid to ban VPNs anyway. If you were going to mod packets, just do it from your internal network

night cloak
#

;-;

formal sundial
#

Dont come in here later, arguing about your ban. @night cloak

#

anyways unrelated convos in #chat

proud oasis
#

@night cloak u can actually get sued for hacking in games like pubg because its a competitive game

night cloak
#

I might get banned, but it's always good to tell the truth.

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

mellow willow
#

@formal sundial The reason why it's so important for me to get a defined answer is because I'm playing on an alt account now but I'm just going to wind up getting banned again because I have no clue what I've been banned for already. This is why I'm pressing it so hard.

formal sundial
#

I will try asking them about it.

mellow willow
#

I'd appreciate it. Not much reason to reach top 20 again just to be zeroed out.

Thank you for your time @formal sundial

formal sundial
#

You're welcome.

upbeat zodiac
#

Guys I really wish the new update has a strong anticheat system because I'm really sick of hackers in this game when you rank up..

formal sundial
#

A new anti cheat gets implied after each update and so does a wave of people being banned. You can expect a better anti cheat.

glass badger
#

I Can't Login to Game is s server under maintainece break?

formal sundial
#

Yes , there is an on-going maintainence break atm . The servers will be back online in 3 hours.

quasi crescent
#

Anticheat hasn't gotten significantly better since season 3

glass badger
#

@formal sundial Thanks

languid citrus
#

@quasi crescent please move to #chat

quasi crescent
#

There isn't much of a difference between season 3 anticheat and the current anticheat

formal sundial
#

Unrelated discussions in #chat .

signal fern
#

I am going to let everybody know now before questions towards admins!!! PUBG MOBILE will be down for maintenance until 8 I believe just thought I would let everybody know so admins don't get spammed with questions such as why is PUBG not working

formal sundial
#

We are still getting spammed , those are of no use. @signal fern

signal fern
#

@formal sundial well at least I tried

lean crescent
#

😌 A announcement can do the job boi a mini announcement or locking the channel until game is back@formal sundial

night cloak
#

Can i chargeback pubg if they haven't refunded me yet? And I've contacted support and sent proof and it has been over 5 days?

upbeat zodiac
#

@Lookie the emulator users using cheats that's it's not still detectable BTW

neat turret
#

You can always do a chargeback

oak iron
#

Is there an issue with the servers?

night cloak
#

They owe me $35.00 and i want it back

neat turret
#

I mean, just do it...

Yeah. They’re down for maintenance

tame musk
#

@oak iron Under maintenance

formal sundial
#

There is an on-going maintainence break atm . The servers will be back online in 3 hours.

neat turret
#

They won’t know it’s you.

gentle ermine
#

@oak iron same server problems

neat turret
#

Unless you tell them

languid citrus
#

@oak iron the servers are down

oak iron
#

@tame musk ik.. but the game isnt loading

night cloak
#

Bootleg they would know it me

#

If i chargeback

languid citrus
#

@oak iron because they're dowb

night cloak
#

Guys pls bring non support discussions to #chat

neat turret
#

No they won’t.

languid citrus
#

Down

night cloak
#

How are you sure

tame musk
#

@oak iron It won’t load because the servers are under maintenance

oak iron
#

Okiee

#

Thanks