questions

[night cloak]

It usually takes time for response from the customer service . It can take up to a month.

[spring void]

Where can i use silver frag

[night cloak]

@@night cloak A person answered me, and just wrote the rules, but did not answer the question.

You can use it in shop to purchase outfits, @spring void.

I will suggest you to message them again. As we can't help you here, @night cloak.

@night cloak Ok, thx you.

No worries.

[spring void]

@night cloak where i dont see a place

[night cloak]

Go to shop and select any outfits, @spring void.

[spring void]

Ok

[night cloak]

There you will be able to see purchase by uc or silver frag.

[vagrant dew]

Longest match I ever seen

Or is it a bug

[night cloak]

My season rank 75553 ! What does that mean?And how season rank work? Help me to know the logic please!

@night cloak Season rank depends on the total points from solo duos and squads

It's a bug. Please report it in game, @vagrant dew.

@night cloak thanks man!

Np

[plain stream]

I had an account on twitter I used to use. Then I turned off my twitter account, although my twitter account was deleted, my pubg account I logged in with my twitter account still appears to be registered, and I want to login to my old account again. sorry my english is a little bad. Can you help?

[jolly nebula]

4th account was blocked without any reason

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @jolly nebula. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[jolly nebula]

NO THANKS

I AM DONE with this Game

[night cloak]

You need to have atleast two social media accounts connected in order to play. Unfortunately you can not delete or unbind your twitter account, @plain stream.

From the game.

[plain stream]

I closed my twitter account, but I can see my pubg account linked to my closed account. there is no way to log in again @night cloak

[night cloak]

Yeah then unfortunately there is no other way. You should have connected two social media accounts before deleting or closing twitter account.

[hazy sand]

Can you no longer download the beta version with iOS ?

[plain stream]

sorry, thank you for your help @night cloak

[night cloak]

No you can't , @hazy sand.

[hazy sand]

Kk

[night cloak]

You're welcome, @plain stream.

How strong is this game anti-cheat system? Has it improved from previous versions of the game?

[wispy matrix]

@jolly nebula no cursing dude, its a family friendly server

☹ 👌

[jolly nebula]

@wispy matrix👀

[night cloak]

Is there any relation between season rank and server rank? Can I reach conqueror by season rank?

No

@night cloak for conqueror you need to rank up in a specific mode (solo, duo ,squads) and season rank is the combination of all

Eg 2400 pts in solo + 2000 in duo + 4000 in squads, your season rank is based on total

[elfin zodiac]

No, you need to be in ace and be in the top 500 to get conqueror (in that specific mode)

[night cloak]

@night cloak Did you message ?

[half saffron]

Can we report players here ?

[latent shuttle]

@elfin zodiac the Programm game-suit, it is preinstalled one any huawei devices...mark your anticheat that as hack/cheat?

[haughty hawk]

@elfin zodiac My account got a bann without a reason what can i do?

[tough lily]

Can i get a ban by using gfx tool?

[gleaming abyss]

@tough lilyyes

Gfx tool changes game's data which will automatically result in a 10 year ban as its against pubgm terms of service

[tough lily]

Oh thx for help

[gleaming abyss]

@latent shuttlegame-suite by Huawei wont get u a ban as it doesnt alter game's data

[haughty hawk]

i think my acc got a bann cause the gfx tool

but i use the gfx tool from samsung

[gleaming abyss]

@tough lilymy pleasure if u are using it please delete it and clear your games data and cache

@haughty hawkyup gfx tool gets you a 10 year ban

[haughty hawk]

but also this from samsung ?

[gleaming abyss]

Doesnt matter

As long as its altering game's data its against game's terms of service

[willow dune]

was instrumental removed?

[haughty hawk]

Otherwise I do not know why I was banned

[latent shuttle]

@gleaming abyss what is with, game Tools or game launcher and game Tuner... (samsung )...did you get a ban, when i use it

[gleaming abyss]

@latent shuttlei didnt use it but anything that changes game's data will result in a 10 year ban

Huawei's gaming suite doesnt do any of that

[haughty hawk]

Ohh nice what can you do when you become a bann cause this?@gleaming abyss

[modest plume]

How do I fix this problem

[gleaming abyss]

@haughty hawkthere is nothing you can do about it just wait for 10 years or make a new account

[haughty hawk]

rlly?

[gleaming abyss]

@modest plumewdym

[wispy matrix]

@modest plume u will be ranked when u get under 500 rank

[gleaming abyss]

@wispy matrixno

[haughty hawk]

i mean i dont know that i shouldnt use the game tools

[gleaming abyss]

Please dont provide wrong info

[wispy matrix]

what is it then?

[gleaming abyss]

For ace there are alot of people in it right now

Only top 500 get to conqurer every 24 hours

[modest plume]

I am playing games getting points but my server rank doesn't change like it had to

[gleaming abyss]

This ranking is based on points

[modest plume]

I know

[gleaming abyss]

@modest plumesometimes u need almost 4500 points to get ranked

In season 3 i was ranked 70k with 4800 points

Get some more points you will get ranked

[wispy matrix]

thats what i said, if he gets under 500 rank of his server then he will be able to see his rank under that space

[modest plume]

@gleaming abyss ok I will truly this thanks man

Try*

[gleaming abyss]

@wispy matrixif u get under 500 you can get conqurer you are mixing up 2 different things

[wispy matrix]

but he isnt talking abt ace i guess.

he can check his ace ranking in his profile anytime

[gleaming abyss]

He wanted to know why his rank is 0

[wispy matrix]

i see

[jovial hedge]

what is this???

why?

[wispy matrix]

@jovial hedge u have been banned for violating ToS of tencent.

[jovial hedge]

@wispy matrix what tos ??

[wispy matrix]

terms of service

[night cloak]

Problem

I'm reporting error goes

[wispy matrix]

@night cloak what do u mean?

[jovial hedge]

@wispy matrix What law I violated?

[wispy matrix]

u might be knowing about that. how can i tell?

maybe u used gfx tools, used some other os than normal ones

or used scripts and plug-ins

[jovial hedge]

@wispy matrixMy account is playing normally. My main account was blocked for no reason. After twenty days, my guest account was banned, and I do not know why? I even changed the Windows computer, so that the problem could be resolved.

I do not use any third-party software or script at all

[foggy rampart]

I’m experiencing some bad ping issues yesterday and today. I have a new iPad 6th generation and my ping was always 48-60 but last couple days it has randomly shot up to 968. Are ping issues a problem for most people recently? Something pubgm are trying to sort out as of now? Just wondering as my game was never like this.
Maybe there is something else effecting my ping?
Thanks for reading, hope I can get a clear response from someone. : )

[jovial hedge]

I just play normaly

[wispy matrix]

@jovial hedge well, then u r one the innocent ones who claim to use no cheats at all.

all u can do for now is to file claim

[jovial hedge]

The problem is, pubgm customer service does not get anything

Please keep track of this, really I'm sorry for a company so much that it harms its users.

[latent widget]

What is this

[night cloak]

@latent widget It's a sign you're having bad internet today.

[wanton plover]

I really do not understand what tencent is doing with the game. Pubg mobile global is very poorly optimized and do not come to me with this conversation of they are working so that the game has a good performance in weak cell phones since the Chinese pubg mobile has much more fluid gameplay than the global pubg

[main pasture]

Is there any fix for (Team formation error)?

[night cloak]

@wanton plover The same developers are working on both Chinese and Global. But both are actually different games with different servers and different in game features. Anyway do you need any help? Since it's a support channel and not a feedback channel.

@main pasture Not rn. But there will be soon.

[winter zenith]

Anyone knows how long it takes to the devs to mail you back??

[orchid stone]

@devout chasm is basically a nayinte mon

[haughty hawk]

@jovial hedge bro my account also got a bann without a reason

i dont know what do

[tawdry atlas]

Hi

Could i speak with support please

?

[upper void]

Matchmaking matchs me with Ace players and I'm Platinum, wtf

[next shoal]

@upper void every game? Or just every now and then?

[upper void]

Not every game but anyway

[haughty hawk]

@elfin zodiac i play pubgm with a samsung s 7 and i dont know that i shouldnt use the game tools from samsung and now i got a bann what can i do?

@upper void FPP or TPP?

[upper void]

TPP @haughty hawk

[next shoal]

@upper void well, the game will give you players in higher ranks than you sometimes. As the saying goes, you won’t get better unless you play people better than you.

@haughty hawk not much can be done about bans. They are irreversible. Sorry, m8.

[haughty hawk]

they can unbann me maybe

a friend from me who spend a lot of money in this game got also a bann thats not cool

[placid musk]

Spending money does not make you immune to punishment

[haughty hawk]

i mean every ppl who i know that they got a bann got this bcs voliating the tos

@placid musk i know but they dont cheat

[placid musk]

But then why say that ‘they banned those who pay them, which is wrong’

[haughty hawk]

i mean everyone in pubgm can get a bann ...

[upper void]

@next shoal well what if I play just for fun?

Two tiers ahead is a little bad tho

[next shoal]

@upper void then it shouldn’t matter if you get matched with people in ace. :p As long as you’re having fun, that’s all that matters.

[upper void]

Its so fun to play for 20m and some skilled guy kills you as if nothing

[placid musk]

It adds some kind of challenge when they do it

[next shoal]

Just try to imitate them. You may end up doing much better and having more fun.

[upper void]

Cant be better with those glitches, such as one-shot bug or camera-flick lol

Anyway ik how to play but play against guys 3 tiers ahead isnt that cool

[haughty hawk]

soo cool bro

[cosmic flicker]

I have a video of a hacker

[next shoal]

@cosmic flicker please send it here: [e-mail]

[quasi crescent]

Tiers mean nothing, as long as you're competent enough to wreck those high rank plebs

[night cloak]

I can get conqueror tittle by reaching top 500 by season rating. Can't I?

[next shoal]

@night cloak no, to reach conqueror, you must be top 500 in the server.

[wispy matrix]

@next shoal the first 3 characters should be latin based for discord, right?

[next shoal]

@wispy matrix yes.

[wispy matrix]

@quasi crescent this guy's name doesnt seem to be following that rule

[cosmic flicker]

The video of the hacker is to big to send

[upper void]

@quasi crescent tell me a conquer guy but noob

[quasi crescent]

@wispy matrix there isn't an excess amount of special characters. This is a clan name and I'm proud to keep it.

[wispy matrix]

i had my clan's name as my name's prefix too

but rules are rules ya know

[next shoal]

@quasi crescent I understand that, m8. Can you maybe put it after your name and we can all be happy?

[quasi crescent]

Will do

[next shoal]

Awesome. Thank you, m8.

[quasi crescent]

Request to change server nickname to: βm·EL7TE

[next shoal]

That first character still isn’t a regular character, m8. Wouldn’t you rather have the full thing just at the end of your name?

[quasi crescent]

The B is an accented S

It is a regular character

[cosmic flicker]

Why is nobody help me with the video of the hacker

[next shoal]

It needs to be a “Latin” regular character.

[elfin zodiac]

It is not a regular character, a regular character shows up on the keyboard without having to copy paste it

Or hold it down to get a special version of it

[quasi crescent]

I'll take Bm·EL7TE then

[next shoal]

You got it, m8.

[cosmic flicker]

Can someone help me with the video of the hacker

[next shoal]

@cosmic flicker we cannot help you here. Please send it to the email I provided I you.

[cosmic flicker]

It says the file is too big

[next shoal]

Email it. Not here, m8. Email it.

[cosmic flicker]

And it's only 6 seconds

[quasi crescent]

You can upload your entire computer's files over email

[cosmic flicker]

I did try to email it

[next shoal]

Then there’s not much we can do. please report the user in-game.

[wraith steeple]

Alright there is something wrong with the server

[boreal ore]

Why does it shoot 1 bullet then make me retap the fire button to shoot

Like tf

Fix ur controls

[crisp garden]

Yep me too I've been killed by one shot too

[boreal ore]

Like jesus

[crisp garden]

Lop

[crimson jasper]

Same

[fervent grail]

No need for small talk here.

[crisp garden]

Hey hog rider

[small stag]

@boreal ore its a bug thats addressed in the 0.11.0 update

HockeyRup what can i assist you with today

[next shoal]

@gloomy olive if you wish to discuss this, please do it in DMs as it is not related to PUBGm and this is PUBGm support, and it’s not related to discord either.

Thank you, m8.

[gloomy olive]

I was trying to help someone upload a video file to PUBGM so I don't think it's off topic. Happy to step aside though.

[cosmic flicker]

Pubgm support isn't working

I sent the video of the the hacker and it replyed about refunding my money

[slate hornet]

Report bug once.. send email about bug.. then got replyd about refunding money..

Or its a bot replying.. 😂

[vital sluice]

Did you both use the mail to report or the customer service in-game? @slate hornet @cosmic flicker

[cosmic flicker]

The email

And in game service

[vital sluice]

Kindly avoid using the mail. It usually gives automated reply. Only use the customer service in-game and upload the hack video somewhere and attach the link to it while reporting @cosmic flicker

[cosmic flicker]

I did and the same thing happened

[rough trellis]

Uff

[slate hornet]

I use.. email.. in game report.. and in playstore

[karmic kiln]

A friend played with a team that uses wall hack , are they legal, they are rp 100 btw, and plays from season 2

[vale urchin]

Please make war mode available in custom rooms.

[rustic tundra]

I logged my Brazilian account in the Vietnamese app to bring content to my audience, now I am not able to log in again, I wonder if you have a possibility to revert this problem so that I can log in again in the Brazilian app?

[night cloak]

a

[main axle]

help

i speak in pubg whether in the lobby or in game my teammates hear me but i can't hear them

it was working fine 10 mins ago!

[maiden salmon]

@main axle its bug

[alpine lantern]

@jolly charm hi are u available?

@half kayak hi are u available?

[half kayak]

Hey, yiu need help?

[alpine lantern]

I need the invite link for this sever please so I can send it to those wanna join us here

Thank you

And I’m a contest creator and influencer but I don’t have any rule in this server ?

[storm flume]

Permanent Invite Link: https://discord.gg/pubgm

[green plaza]

@alpine lantern ↑ link.

[alpine lantern]

Got it thnx

[green plaza]

And did you mean you are content creator, @alpine lantern?

[alpine lantern]

Yes sorry auto correct did change it

[green plaza]

Check out #481198147478224896 7.2 for that, @alpine lantern.

[alpine lantern]

@green plaza will send u both in a min

[soft wren]

Hi

Mod??

[green plaza]

Send what, @alpine lantern? Maybe you need to send it to administrator.

[soft wren]

???

Any mod??

[green plaza]

What help u need? Just ask. Any staff will help you.

[soft wren]

I am a YouTuber how i can share my content in videos?

How to register..

[green plaza]

Check out #481198147478224896 FAQ 7.2, @soft wren.

[alpine lantern]

@green plaza I did read it and both we have more followers then what is required

And who exactly should I contact ?

If u can help me with that ty

[green plaza]

Any administrator.

[alpine lantern]

Is anyone available now ?

@half kayak are u available?

[vital sluice]

They will get back to you once they are available @alpine lantern. Kindly wait for sometime please.

[alpine lantern]

Sure @vital sluice np

[formal sundial]

@alpine lantern DM me\

[carmine anchor]

Uhm why did you guys keep useing the same challenges every time

And why did you guys get rid of the 14 week challenges

[crisp garden]

Why my clan recruitment post is not there yet it's been like 1 week

[carmine anchor]

?

[night cloak]

New update isn't coming right?

[spare ember]

My teammate has knocked me over 3 times and finishes me with a nade and takes my loot please make him lose merit

[night cloak]

@spare ember just report they'll cut his merit

[night cloak]

How much range does AKM have?
I'm curious because it can be a secondary DMR if you don't find one. Atleast in the pc version it has 1km of range but how much on mobile?
Just slap a 6X and single mode and that's it?

Rendering distance is between 300 to 320 m so you can use it till that distance , @night cloak.

Please contact #discord , @crisp garden.

@night cloak yeah but i asked whats the range of the akm, i mean the range where it doesnt bullet drop yet

I mean you can shoot as long as you can see the enemy. There will be little bullet drop.

[mint lotus]

Hey, I have no idea why this happened

I'm on an iPad with iOS 12 installed so I can't hack obviously

Messaged support, no response yet (it's been 24 hours but I can log in now)

I was kicked mid match (Miramar Duos, FPP) after I killed a guy

[night cloak]

It is already stated there when it is going to unlock . We don't have access to in game accounts so we can't help you about it.

[mint lotus]

I get that, why did this happen though?

I also mentioned that I can log in now

I looked this up and there's a reddit thread on how this kept happening to a guy till he got perma banned for ten years

[night cloak]

It says network abnormalities. Not sure why it happened.

[mint lotus]

I'm not going to log in till someone verifies that I won't get banned or summat

[flint garnet]

only customer support will be able to give you more information

[mint lotus]

network abnormalities? I was on my private home network which has a pretty stable connection

no response from them yet @flint garnet, I thought it would be prudent to check here

[flint garnet]

It might take up to a week to get a reply @mint lotus

[mint lotus]

dyou know anybody who's experienced something similar?

[flint garnet]

Yes, there were a number of people here on discord with the same issue.

[maiden salmon]

i m getting HIGH PING from last 9-10 day,s around 100ms to 250ms

May be fixed before new updates,

[night cloak]

@mint lotus iOS 12 is not safe as well. Anyway, are you using any VPN or ad blocker apps? The ban usually get triggered for any of the two reasons. That's all we can inform you.

[mint lotus]

I wasn't using a VPN at the moment but I do have an app store installed ad-blocker for Safari called BlockBear on my iPad @night cloak

Didn't know that affected PUBG too

[night cloak]

You should plan to remove that for now.

[mint lotus]

Guess I have to, I suppose

I've been playing PUBG for over half an year with that app installed though, pretty weird that it decided to act up now @night cloak

[night cloak]

@mint lotus You're prolly one of the first iOS* players to come up with the ban notice in here, it's very frequent for Android players since it's easy to detect such apps on android. So I'd assume, they're just started to detect it on iOS too.

[wooden oasis]

My friend lost his merit for no reason he had 80 merit but now it 10

[merry sandal]

That is very unlikely, @wooden oasis. Are you certain of the matter?

[wooden oasis]

@merry sandal yes

He didn't kill anyone one of our team mates but his merit was decreased

@merry sandal our car was busted by enemis but when he exit match my teammates merit was decreased by 70 meirt and now his merit is 10

[haughty cypress]

maybe he got reported by some incident ages ago

[woeful yoke]

I want official site of pubg for buying uc

Official site

[storm flume]

Please refer to FAQ 3.9 in #481198147478224896 for further information, @woeful yoke. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wooden oasis]

@haughty cypress no we always play squad with our friends only

[urban wing]

I have video proof of a guy hacking how do i get him banned

@neon patio i have video proof of a guy hacking

[wispy matrix]

@urban wing check out #481198147478224896 5.1

[gleaming abyss]

@urban wingsend them to In game support

[tight compass]

!rank

[storm flume]

This command is disabled in this channel, @tight compass. Please use the command in #481204134859505684 instead.

[rocky timber]

is it true that if you haven't purchase anything in pubg mobile (real cash) , would the odds of getting an epic item from a classic crate or a premium crate be low as hell

cuz this is ridiculous

[willow dune]

@rocky timber thats not the case

[wispy matrix]

the chances are completely random @rocky timber

[rocky timber]

becuz I have been opening the crates for like 5 months

all i've got were just rare and common items

which really sucks

and seeing noob players get awesome outfit

makes me want to vomit blood

[wispy matrix]

i feel like that too, but there is no proof to claim the fact.

[night cloak]

What’s wrong with the eu server ?

All 2min ping about 900ms

[urban wing]

Can you guys help me find this hackers character id

If i get get his character id i can i report him with his video and ban him

[meager spire]

What a pointing system??

Only +5 for 5kill and 24min survive, but for 1kill and 22min +8?????

But if I die -42instant

A bit unfair....

@lime juniper Is this normal? +5 forr 5kill ss+ rating or a joke?

[night cloak]

What is wrong with this game right now? First i enter the match and it takes forever to get in and when i get in i can't even see who i am playing with and then it kicks me out and asks if i want to enter the match again and then it runs smoothly? And by then we are already on the ground. That automatic following system is awful. Getting wrecked rn bc of it.

[haughty cypress]

git gud

[wispy matrix]

git better sensei

[haughty cypress]

😉

[wispy matrix]

☹ 👌

[finite sparrow]

Hi

[wispy matrix]

henlo fren

[finite sparrow]

Death cam coming in next update?

[wispy matrix]

not confirmed

[haughty cypress]

@meager spire

1. losing a lot of points when you die in higher ranks is natural. All rank systems work this way
2. placement gives more points than kills

[wispy matrix]

ofc

[finite sparrow]

Try to fix

This bug

I killed 4 Player

In top 10

[wispy matrix]

@finite sparrow u would have died too earlier in ur last match. and ur teammates would have won the match

[haughty cypress]

you died hella early in the most recent match @finite sparrow

[finite sparrow]

No

[wispy matrix]

there cant be any other reason for ur minus points

[haughty cypress]

plus your grade is B lol

[wispy matrix]

☹

[haughty cypress]

you only get B if you die early af

[finite sparrow]

@wispy matrix 1 i am solo

[haughty cypress]

the match mode says squads -_-

[wispy matrix]

how did u win by 0 kills ?

[finite sparrow]

Solo vs squad

I not win

I am in top 10

[haughty cypress]

wait, what bug are you talking about? @finite sparrow

[finite sparrow]

I @haughty cypress i killed 4 Players and i am in top 10 but

Not sowing

[haughty cypress]

its the 2nd most recent match

[finite sparrow]

This screenshot 1 week old

[haughty cypress]

so you are saying that you recently played a match but its not showing up? @finite sparrow

[finite sparrow]

I killed 4 Players

And i am in top 10 but

Not

Seeing

I not win the match

I am in top 10 and killed 4 Players

Ok

In next update fire animation coming?

Any one here

I am waiting

Hallo

[meager spire]

@haughty cypress okay than +8 for #1?? It's incerdible small, if i die i had to WIN 5matches to equal...

Another question, I saw akm kill message is there an upragedable akm skin? Where can i get it?

[haughty cypress]

@finite sparrow not sure whether you are trolling or lacking the language to ask properly

@meager spire +8 for #1 is fair, because thats what everyone else on that rank is getting too

and that akm upgrade skin was back in halloween, you cant get it now

[grim rune]

so ican get help here ?

[night cloak]

Please contact customer service in-game for ban-related enquiries, @grim rune.

[grim rune]

i try but they replay or no thats what i care about

thx anw

[drifting gate]

Game is stuttering and having frame drops a lot lately! Anyone experiencing the same?

☹️

Why dont they fix the lag first!

[grim rune]

every season game get worse and worse than before season

[drifting gate]

@bitter warren same

[grim rune]

they not even try tto fix anything

[wispy matrix]

u guys should move to #pubg-mobile and not spam this channel

[orchid oyster]

Fix the single tap bug

[wispy matrix]

this channel is only for support purposes

[tender steeple]

For sharpshooter I have to kill from distance of exact 50m or it can be 50+ as well?

[wispy matrix]

there is nowhere written that only mods can guide people

@neon patio these guys are having conversation here rather than seeking support.

[tender steeple]

For sharpshooter I have to kill from distance of exact 50m or it can be 50+ as well?

[wispy matrix]

first of all there is a difference bw "talking" and "asking for support". secondly mods or admins here cant solve ur technical problems unless its tencent gaming buddy

go get a life

[neon patio]

Please refrain from arguing

Excessive discussion can be taken to DM's or another non-support related channel, but you don't need to be a staff member to help one another.

[spring void]

What is the tier sequence ?

Bronze silver gold then?

[wispy matrix]

platinum

diamond

crown

ace

conqueror

[ancient kestrel]

@tender steeple you can kill from 50m or 50m+ but less than 50

[spring void]

@wispy matrix ok thanks

[wispy matrix]

np

[normal fulcrum]

How to fix this?

This is happening alot these days

[merry mantle]

Is there any solution for frame drop issue?

[night cloak]

Delete the game

[wispy matrix]

☹

[tired goblet]

Guns Rate of fire changes with the FPS

[finite sparrow]

@haughty cypress In this match, i killed 4 Players ok and i Finnish in top 10 but in match history worng information. Like this report

[tired goblet]

Am I the only one who is facing the issue of Framedrops & Lag while fighting squads??

[night cloak]

@tired goblet me too

[haughty cypress]

you prolly just forgot you played a match after that top 10 4 kills match @finite sparrow

[finite sparrow]

@haughty cypress yes

Full match played

[haughty cypress]

then case closed

[tired goblet]

@night cloak Which phone you have?

[finite sparrow]

@haughty cypress no

[night cloak]

@tired gobletsamsung j7 pro

[finite sparrow]

@haughty cypress i played full match

[haughty cypress]

oh god j7 pro is trash for the game @night cloak

[tired goblet]

@night cloak I have Moto G5+

[finite sparrow]

@haughty cypress and

[night cloak]

@haughty cypress Ik bt it's my bad luck cz when i bought the phone pubgm not even released

[haughty cypress]

well, it cant be helped if the phone itself is bad for handling games

[night cloak]

Tho i used to play the game smoothly before vikendi uodate

Vikendi update is trash -_-

[haughty cypress]

i myself use j7 pro before, the fps was cancer from the start

[finite sparrow]

I use readmi 3s

[night cloak]

@haughty cypress now which one?

[finite sparrow]

Readmi 3s prime

[tired goblet]

How game perform? @finite sparrow

[haughty cypress]

im pretty sure that bug only happens in training room @finite sparrow

[finite sparrow]

@tired goblet good

[haughty cypress]

@night cloak i always played the game on my samsung tab s2

[night cloak]

Ow

[tired goblet]

Lag while fighting squads? @finite sparrow

[haughty cypress]

a tablet 3 years older performs better than a recent model

j7 pro is a scam lololol

[finite sparrow]

@tired goblet yes

[night cloak]

Seriously j7 pro is trash for gaming

[finite sparrow]

But match is lag free

[tired goblet]

Nice

[night cloak]

Mali & exynos made it xhit -_-

[finite sparrow]

Bey

[night cloak]

Even most of the samsung device is not good for pubgm unless it's the S & note series

[tired goblet]

@finite sparrow Do you use GFX Tool?

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[meager spire]

@night cloak I have note series and it is perfect too!

[steep latch]

Still waiting for PUBGM to optimise the game on the new iPad Pro... when is this happening?

[meager spire]

My biggest problem is the pubgm not supporting bluetooth headsets!!!!

When will this resolved??

@haughty cypress

@lime juniper

@placid musk

The 11.0 will support bluetooth?

[warped kettle]

Tencent please fix this "Team Formation Error"

I can join some teams but I can't join the rest and it shows me this message, sorry for my english

[haughty cypress]

@meager spire idk, im not a dev

[night cloak]

Fixed terrain display bugs for budget devices
What does this means?

[haughty cypress]

It means the game doesnt look as crappy on crappy devices

[pale cosmos]

@formal sundial i didn't understand that player space system

[formal sundial]

wait until it gets released

[wooden oasis]

What about ping issues

[pale cosmos]

i mean it will be good if i get that before

realease

[spring void]

I live in pakistan and i get high ping at all servers at all time even though i have 4g wifi

[tardy pebble]

Eh looked cool enough to post

[flat ermine]

@spring void @spring void

[night cloak]

@tardy pebble What's wrong?

[spring void]

@flat ermine what?

[flat ermine]

Hey bro i am from Pakistan do you wana play wih me

[spring void]

@flat ermine dm

[flat ermine]

See you later OK

[night cloak]

@flat ermine From next please use this channel only for support.

@haughty cypress u sure about that?

[normal fulcrum]

@night cloak Now you changed name. You are the most confusing human

[night cloak]

@night cloak The rough, rocky terrains will look less bulky/none at all. That's all it supposed to mean, didn't try it cause I don't have such devices.

[normal fulcrum]

@night cloak Did you saw my screenshot? Any idea what caused that bug?

[night cloak]

@normal fulcrum Dw only I've the washed out yellow color in this server for now.

[hushed ravine]

When will G36C come

[normal fulcrum]

@night cloak I didn't got a single word you said 😅 😅

@hushed ravine Not sure. No updates on that. But it might come in next season. Just like M762

[trim sapphire]

@meager spire it's about the headset itself unable to have stereo voice output concurrently with voice input. Basically one of the pair became the mic and stops playing audio. This problem is present in budget level true-wireless headsets only. Try wired earphones or a round-the-neck Bluetooth headset.

[night cloak]

@normal fulcrum Aww. And no, I didn't see such lobby bug before. Seems like a new one.

[waxen glen]

Help

[rich crow]

Will G36 come on this update?

[waxen glen]

I need help

Where admin

[normal fulcrum]

@night cloak I've been facing that all day. Not sure if anyone else is facing.

[night cloak]

@rich crow We don't know Sir.

[trim sapphire]

@waxen glen state your problem

[meager spire]

@trim sapphire not thats my problem

[waxen glen]

@jolly charm

[night cloak]

@normal fulcrum That's sad.

[meager spire]

Both are good but there is a 2sec delay

[rich crow]

@night cloak K, thx

[night cloak]

@waxen glen Don't mention community team members. What's your issue?

[meager spire]

And its not budget headset for 200$

[waxen glen]

Someone record live pubgm hack

[meager spire]

And i tried a lot of others, and 2-3 sec sound delay

[night cloak]

@waxen glen Please report it in game customer support.

[waxen glen]

No not in the game

I see him on facebook live

[trim sapphire]

@meager spire sorry for the misunderstanding. Have you tried using a different pair on that same phone, or that same pair on a different phone, just to determine which device/if PUBGM is the root cause of the problem?

[night cloak]

@meager spire Did you try using discord instead for voice communication? And see if that works good for you.

[normal fulcrum]

@meager spire Sound delay is totally normal while playing pubg with wireless headsets

[trim sapphire]

@waxen glen if you have a screenshot or screencap, send it to the game moderators, instructions in #481198147478224896 6.1

[night cloak]

@waxen glen Just copy the link and send it to customer support in game, it's that simple 😊

[meager spire]

I even dont use the mic, and it has 2sec delay when somedoy shoots i only hear 2sec later and this is game changing

[waxen glen]

Ok thnx @night cloak

[meager spire]

I tried sever headset but all had dealy

[trim sapphire]

Change your phone lmao

[meager spire]

*delay

[waxen glen]

@trim sapphire thank you bri

[meager spire]

😂 😂 😂

[normal fulcrum]

@meager spire How far the enemy was when he shot at you?

[meager spire]

All other app souds are good just pubg have this issue

[normal fulcrum]

@meager spire Because if enemy was pretty far, it's normal to get hit before you hear a sound. That's how the game worked always.

[meager spire]

Not only the shoots, evereything, when i start running i only heard 2 sec later

Everything has 2sec delay

[normal fulcrum]

@meager spire As I said, it's normal while playing pubg with wireless headset.

[night cloak]

@meager spire Why don't you try to use a completely different wireless bud and a different phone? Maybe lend a friend's phone snd see if the problem persists. I don't think it's a common issue and most likely the problem persists on users side.

[meager spire]

But why, other app can reasolve this promblem a 100millions player app can't???

[normal fulcrum]

@meager spire I'm really sorry but the best solution is to get a wired headset

[meager spire]

I know with wired it's perfect but nowadays the BT headset are more common

And easier to use a BT headset

[normal fulcrum]

@meager spire Yes. I agree. Many phones doesn't even provide headphone jack. But delay was from the start only. It's not a new thing in pubg. I also used to play connecting wireless but then I changed to wired

[night cloak]

I've used several wireless buds but never had sound delays. It seems there's something not right on your side. @meager spire Take my suggestion and follow the steps.

[normal fulcrum]

@meager spire Which phone do you use?

[meager spire]

Note 8

[normal fulcrum]

Do you have any dedicated settings for sound in your device?

[meager spire]

Every apps with sound are perfect, just bubg not, that's why i think the promblem is not on my side

[night cloak]

@night cloak ow ok

[meager spire]

I dont change any settings

[normal fulcrum]

If yes, try tweaking the settings a little. And if possible, try the steps Rion mentions. If nothing works, than you have to bear with it or get a wired headset

[meager spire]

Fortunatelly i have jack input, the problem is i had to carry one more headset just for pubg

But i hope it will be resolved soon

[night cloak]

@meager spire wireless sound delay is caused bt the version of Bluetooth both on buds and device
If your buds & device got latest version of Bluetooth u wont face any delay & of course buds should be good quality product

[meager spire]

My phone have bluetooth 5.0 but there are ony 4.0 headsets in the market

So this can be the problem?

[night cloak]

A2dp supported buds?

But this shouldn't occur any problem unless bud got

[meager spire]

And why other apps work well? Just pubg has delay

[night cloak]

Try changing different phone... Ex: try your friends phone which got Bluetooth 4.0/5.0

@meager spire

[meager spire]

Ok I will I tried before an s9 but also had delay, but i will try some others

[night cloak]

Try changing bud then

[meager spire]

It's just interesting that all other apps are good just pung not

The funny thing is that i tried beats and beplay headsets too and all had delay

[night cloak]

@meager spire i suggest u to try gaming wireless earbuds since those are gaming so it might not got the delay issue

Hopefully

First check review on youtube then buy one and try

[normal fulcrum]

Please take to chat to general chat if it's regarding headsets not the game @night cloak @night cloak

[night cloak]

Okh -_+

C8 ended i guess

[normal fulcrum]

@night cloak What's that video clip about?

Ooo A YouTube link

[meager spire]

I just wrote this and i think it a worldwide problem

[night cloak]

@meager spire You're welcome to report in game support if you're completely sure there's nothing wrong in your side.

[meager spire]

Okay

[wispy matrix]

@night cloak u never were mod? O.o

[night cloak]

@wispy matrix I was once. Do you need any help?

[smoky sundial]

Hello i need help please i am using tencent emulator but i can't connect using my google play account

it just says loading then it ends

[storm flume]

Hello, @smoky sundial!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[wispy matrix]

@night cloak nope, was just curious.

[hazy comet]

After this match, the Game just said “No Response From the Server. Pls Try Again Later” Tencent really?!

Is the Server Broken?

[wispy matrix]

@hazy comet u might be having cellular or wifi network issues.

[night cloak]

@hazy comet That occurs when you have 360-369 pings. For further information check out pinned messages of this channel.

[wispy matrix]

pls dont spam bruh

u need help? @Ayman Hani#9086

muted

[night cloak]

Guys, when will Zombie Mode come?

[neat turret]

Read the announcements...

[wispy matrix]

@night cloak refer to #news

[idle kite]

Will the game be optimized for iPad pro 11’ with the Resident Evil update?

[spring void]

Is POI still in game?

[neat turret]

It hasn’t been mentioned anywhere. @idle kite

No @spring void

[sterile peak]

When exactly will the update take place (Timezone)?

Nvm I found it lmao

Sry

[normal fulcrum]

Is there any chance hardcore mode will return?

[coarse urchin]

Does anyone think that they should add a spectate button beside your friend's name when they are in a match? It's boring if u are waiting for them, hear them talking about something and not understanding it

[mossy wolf]

If my friend is using the emulator and I'm mobile can I play with him?

[kindred tree]

My account was banned for no reason

[coarse urchin]

Did u install gfx

Or use game guardian

[kindred tree]

@coarse urchinno

[coarse urchin]

Did you do anything that gave us an advantage in the game

U

@kindred tree

[flint garnet]

@coarse urchin you can have discussions about that in #pubg-mobile or #chat

[coarse urchin]

@flint garnet kk

@kindred tree if u used emulator but somehow it isn't detected, that counts as cheating too

[fiery zodiac]

How many mb/gb of next update

[flint garnet]

@mossy wolf yes, but note that you will be playing vs emulators

We don’t have any information on that at the moment, @fiery zodiac

[fiery zodiac]

@flint garnet ok thanks 😄

[unreal yacht]

Whats add player spaces in new update?

[storm flume]

Please refer to FAQ #2.9 in #481198147478224896 for further information, @kindred tree. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[flint garnet]

@unreal yacht it’s explained in #news

[hushed ravine]

What is plauer spaces

Player*

[vital sluice]

@hushed ravine check right above your message.

[normal fulcrum]

@coarse urchin I heard chinese version has that feature. It should get to global version too. Meanwhile, keep sending feedback in game to add the feature and ask your friends as well

@mossy wolf Yes you can play. But than whol squad will be connected to emulator server

[untold topaz]

Will the ipad glitch be solved like the ipad pro 11 inch

[gleaming abyss]

@untold topazyes but u can fix that right now too check pinned messages

@mossy wolfyou can play but you will get in an emulator lobby where everyone else other than u will be on emulators

[grizzled maple]

may I want to know! why I got a ping from this channel?

[normal fulcrum]

@grizzled maple Someone mentioned you in a comment

[grizzled maple]

okay! nvm

[vagrant dew]

What do the devs mean by players spaces

[fallow raptor]

What do mean by aded player spaces in new update?

[night cloak]

Clarification about "Added player Spaces" in the patchnotes - It will be available where player information and Connections are displayed. You can now select a friend with Synergy 400 or above as Partner to stand by your side in your space, @vagrant dew @fallow raptor.

@Admins The loading screen tooks so much time to load plz help

It usually takes time depending upon process, @night cloak.

Its taking long rather then usual

I can record a clip

[lapis charm]

it says I haven’t done any Matches

that’s platinum tpp squad V

[night cloak]

Please report the issue in game.

[vagrant dew]

@lapis charm u have to play 5 matches in platinum

[proud oasis]

What exactly would be seen as a " budget device"

[lapis charm]

I did

I’ve done like 10

[vagrant dew]

But ur screenshot says gold @lapis charm

[lapis charm]

But my screenshot says platinum V

[night cloak]

Android devices from budget range to 100$ to 300$ maybe, @proud oasis .

[proud oasis]

Ah

[vagrant dew]

Did u play the 5 matches in platinum if so show a screenshot

@lapis charm

[slate idol]

I was just banned for an unknown reason. I have never violated the pubg terms and conditions of use . I have also never used any malicious software in the game. I firmly believe this to be an error and was hoping I could get someone to look at my account and correct this error. My game name is MHツWARHAZARD

[charred turret]

Hey .... Will I get banned if I play emulator on pheonix oa

Os

[proud oasis]

Is there a place I can go-to suggest a feature? @night cloak

[night cloak]

You can suggest here if you want @proud oasis.

It is not recommended, @charred turret.

[proud oasis]

Well I made a video about it and I wanna submit it to the devs

[charred turret]

@night cloak meaning it's against the t&s

[proud oasis]

Is there like a link email or do I gotta do it in game?

[night cloak]

Not really but it is unsafe since it can bypass emulator detection, @charred turret.

[slate idol]

Hello?

[charred turret]

@night cloakthanks buddy .... Will keep that in mind .... I'll play only if the in game confirmation of emulator detection pops up

[slate idol]

Can someone help me?

[night cloak]

What's the issue, @slate idol?

[slate idol]

I was just banned for an unknown reason. I have never violated the pubg terms and conditions of use . I have also never used any malicious software in the game. I firmly believe this to be an error and was hoping I could get someone to look at my account and correct this error. My game name is MHツWARHAZARD

[night cloak]

Please contact customer service for ban-related enquiries, thank you.

[slate idol]

I did. But, I just get an automated response back telling me the terms and conditions of use.

[night cloak]

Take a look at the pinned message in this channel.

It could clarify some doubts.

Otherwise, bans issued are fair.

[slate idol]

I need a real person to just please take a look at my account. I sincerely believe this is an error. Please.

[deft swift]

Idk if this is support but i saw a video and a guy was unboxing crates And there was a blue kar98k skin...does anyone know how i can get it?

[night cloak]

You can send link to customer service. If it is important you can dm me also, @proud oasis.

What is terrain display issue?

[deft swift]

I think it was part of the drifter set

Can i dm u @night cloak

[night cloak]

Sorry, but that is not possible, @slate idol.

Sure, @deft swift.

[chilly vigil]

Hello guys how long does it usually take for your twitter pic to change in pubg?

I’ve been waiting for 4 days already and it still hasn’t changed

[mellow willow]

What's the official stance from PUBGm on using mechanical triggers?

Not a mappable gamepad controller*, just regular plastic triggers

[haughty cypress]

Plastic triggers are obviously allowed lol, how would they even catch someone using plastic triggers

[mellow willow]

Are they?

I want an official stance from PUBGm. I feel like it's a gray area. Lots of mixed answers from players.

[night cloak]

It is allowed but not in esport events, @mellow willow.

[chilly vigil]

Can you guys help me with my issue?

[mellow willow]

Then I'm just absolutely at a loss as to why my account has been banned. Triggers are the only reason I could think of, if that was the reason.

My claim has been erased 3 times now without an answer

[chilly vigil]

Maybe someone reported you

Just for hate

[mellow willow]

Well then my case would be reviewed and ban lifted but they've actively ignored me. It's going on two weeks now

And no, no third party apps, no gfx tools, nothing other than headphones and triggers.

[storm flume]

Please read this channel's pinned messages for further information, @mellow willow:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[paper tulip]

Can anyone brifely tell me what is player spaces @anyone @everyone

[mellow willow]

@paper tulip #news

[vital sluice]

Check #news again @paper tulipits mentioned in it.

[paper tulip]

I unable to understand I readed

[wispy matrix]

i dont understand it as well

[vital sluice]

That's all the information that is available right now. It's basically like a space where you have your details mentioned and such I believe. We can find out more once the update is out .

[wispy matrix]

right

[teal marlin]

Please fix that

[shy lance]

I'd love if bots stopped being a thing tbh

Kinda breaks the immersion

[teal marlin]

It's always connection to the server lost while im in game

My wifi is stable 90ms in game

[vague onyx]

Is there any way to get the RP 200 if u missed it and didn't opened the Elite crate before the next week starts @night cloak

[night cloak]

No, @vague onyx.

[vague onyx]

Oof

I missed it

[mellow willow]

@night cloak can you read above please?

[night cloak]

What's the issue?

[mellow willow]

My messages above. Trigger use question and ban question

[potent oasis]

Hey,
I got a problem on the german PUBGm Server there are more an more people with the 10 years bans. They claim to only use Game Tools/Game Tunner to boost the device performance and don't use any other tools/programs/apps. Is there a way to help them out?

[mellow willow]

@potent oasis using gfx tools are a banning offense

[potent oasis]

Even the preinstalled GameTools from Samsung?

[teal marlin]

How can i fix that

[glass sparrow]

what is the "abnormalities found in your client" ban message??

[mellow willow]

@potent oasis most likely. But I don't know about that. Since it interacts and modifies the game outside of the games own settings, I'd say yes.

[potent oasis]

Damn. Anyways thank you.

[night cloak]

Bans issued are fair. There must've been a reason for your suspension.

I suggest you read the ToS.

[mellow willow]

Error 403 said it was for "suspicious activity" but no one will answer what that means and what they detected.

[upper osprey]

They can't give out information like that here, use in game support not discord

[mellow willow]

I've read the ToS and nothing applies to me @night cloak. And if plastic triggers don't warrant a ban, then I'm completely confused as to why I've lost everything and can't get an answer through file claim or email.

@upper osprey I have, they've deleted my claim 3 times now without answering

[night cloak]

Apologies, but we are unable to help you further. We do not moderate the game.

Generally, all bans issued are fair.

That's what we have been told.

[mellow willow]

👉 Generally

[night cloak]

There are exceptions such as the Vikendi case.

But that issue has been fixed ages ago.

[mellow willow]

I wouldn't be causing such a storm if it was fair. This is one of those cases that needs a fair review and a fair response.

But I understand this is not the place to get the answer

But if I can't get an answer from email or from in game File Claim, where can I get actual help @night cloak?

[night cloak]

If you want my honest answer, I'd say there's no one else you can confront for this matter.

You could try contacting customer service constantly in hopes of getting an actual reply.

That's all I can give you, apologies.

[mellow willow]

Sigh. Yeah I guess I'll just keep poking them ☹

[idle kite]

Will this update optimize the game for the iPad pro 11’?

[night cloak]

Do understand that most users that got banned claim that they were banned for no apparent reason were in fact cheating.

[wise wasp]

haha yep

[glass sparrow]

@night cloak what is the "abnormalities found in your client" ban err?

[night cloak]

Possibly a cracked client, @glass sparrow.

[wise wasp]

game files altered

[mellow willow]

@night cloak yes I understand that, and I know in the gaming world you're guilty unless proven innocent. But I have never used anything other than headphones and triggers.

[night cloak]

Could you explain what triggers are?

[mellow willow]

Can I DM to show you?

[wise wasp]

external device that you use with custom screen/controls

[night cloak]

That could be the case then.

[wise wasp]

not for actual triggers, they don't access the game files

[night cloak]

Technically, these "triggers" are third-party hardware.

In a way, it does provide an advantage for the user.

[glass sparrow]

how u can detect triggers??? its impossible

[wise wasp]

the game would never know

[glass sparrow]

camera access or something?

[night cloak]

That's the only lead we have now.

[glass sparrow]

even camera couldn't capture them

[night cloak]

Ultimately, it is still a third-party item.

We have no idea if you were detected for that, but that's the only thing I can see.

[glass sparrow]

yep it gaves unfair advantage.

[mellow willow]

Is that official from PUBGm on trigger use thoug,h?

[glass sparrow]

is the only "abnormalities found in your client"-proof apk from google play?

[mellow willow]

High end headphones give you an unfair advantage technically

[night cloak]

They don't.

[wise wasp]

@mellow willow what ever you used app wise uninstall. repair PUBG back to original and wait your time. Avoid the apps to "help you" and you will avoid a petm ban

[night cloak]

Good headphones and bad headphones are still headphones.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[opaque mist]

That’s like saying using a I pad over a I phone with worse frames is cheating

[mellow willow]

But they give more audio information

[night cloak]

Based on this, I can assume triggers aren't allowed.

[mellow willow]

@wise wasp haven't used any apps

[night cloak]

You're taking a risk by using a worse headphone rather than a good one.

Both still provide audio.

One at a better quality, one at a less efficient quality.

[wise wasp]

Something altered your game files and when PUBG starts up that loading bar confirmes file info and if it does not match it thinks "alterd" so if you really didn't download anything repair the game and wait.

[mellow willow]

Technically though I should just use my phone's audio and not use a third party hardware to play better. This is my point.

[glass sparrow]

@mellow willow dude some phones (mostly tablets) have 2 speakers

[night cloak]

Read it in this way:

A good pizza tastes better than a bad one.

[glass sparrow]

they provide the same audio

[night cloak]

Get the reference?

[mellow willow]

Yes, that's why we buy headphones. Some players can't do claw, that's why we buy triggers.

[opaque mist]

How can u not do claw tf?

[mellow willow]

I've been a maintener all my life, my hands just don't move that way

[glass sparrow]

@mellow willow claw isn't always way to play

[opaque mist]

Oh

Just thumbs

[night cloak]

Alright, other conversations in #chat please.

[wise wasp]

Read up on triggers @night cloak if you are going to mod the support you should know what is out there. Just saying

[night cloak]

Please help me my facebook account is not opening and my game data is saved im facebook

I have spend money in this game please provide me my game data copy so i can use it

I've seen items like that everywhere. On ads, sponsored posts, etc.

Just don't know what it's actually called.

We aren't able to provide you your "game data", @night cloak. Please contact customer service for further details.

[mellow willow]

@ꜱʜᴇᴛʜ#391I appreciate you trying to help me out. I don't feel like that's an official PUBGm stance on triggers and will further bug PUBGm customer service. If it was a ban for triggers, I'm fine with that, but they need to tell me.

[rugged viper]

Bbccnufbko

[wise wasp]

Seeing an "ad" and reading about them is completely different... A good pizza taste better than a bad one

[night cloak]

I will clarify that with an administrator, I'll get back to you as soon as I get a reply, @mellow willow.

[mellow willow]

@night cloak thank you

I'll stop my conversation there and clear up the room.

[night cloak]

Customer service link please

There is no need to clear your messages.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

My rp level was 57

[mellow willow]

@night cloak lol I just meant no further messages on the subject.

[night cloak]

Ah, right.

[rugged viper]

@night cloak hello , any new server news??

[night cloak]

What do you mean, @rugged viper?

[rugged viper]

@night cloak dont you know lag issue bcoz of server overload , is there any fixing going on like new servers etc

[night cloak]

There is a MENA server coming soon which should reduce the traffic on the Asian servers. Also, there was a survery conducted to find out about the lag issues a couple of weeks ago and the development team is currently investigating into the issue.

[opaque mist]

What is MENA?

[flint garnet]

Middle Eastern

[rugged viper]

@night cloak did the survey included asia region ?

[opaque mist]

ah

[carmine anchor]

Uhm why did you guys keep useing the same challenges every time

And why did you guys get rid of the 14 week challenges

[opaque mist]

@carmine anchor I think the 8 week makes the season go faster

[carmine anchor]

Ok but what about they reuseing the same challenges

[opaque mist]

No idea

[mellow willow]

As per your request @pure fractal

[pure fractal]

Ok

I rechecked with a similar notice in the past

Wait switching channels lol

[earnest rose]

@earnest needle

[idle kite]

Will the game be optimized for iPad pro 11’ after this update?

[median garden]

There Should Bhi INDIA Server Separate

Be*

What Is Difference Between Global Version And Vietnamese Version Of Pubg

[night cloak]

There is different server for india . You can find it from #481199117381533716 , @median garden. There is no major difference between both versions just client difference.

[zealous notch]

I need help, exactly where do I need to kill for the 12 QBZ quarry kills to count? I’ve done 8 in two separate games and they’re not counting. Does the water area not count? Is it only the houses where the name is and not the others or what lol

[gleaming abyss]

@zealous notchis the mission for sanhok quarry?

[zealous notch]

Yes

[gleaming abyss]

I think its bugged usually whole area is counted

[zealous notch]

🥺

Okay thank u

[gleaming abyss]

@idle kiteim pretty sure it will be cuz when this issue was brought up they said that it will be fixed in the next patch

[zealous notch]

Ok it counted 3 rn but not the previous ones lol

[gleaming abyss]

@zealous notchso it was most probably a bug theb

Then*

[idle kite]

@gleaming abyss i hope m8, the device has been out for 5 months already

[gleaming abyss]

Ik

There is a solution for it though if u arent aware u can check pinned messages

[ocean ore]

So... Are they ever planning on releasing zombie mode?

I'll graduate college before it comes out

[gleaming abyss]

@ocean ore19th feb is the say

Day*

[ocean ore]

Ohh okay thanks

[gleaming abyss]

Servers will go offline for maintenance on 18th

[ocean ore]

Weird how it took this long when it was supposed to be promotion for re2 which came out weeks ago

[gleaming abyss]

@ripe cypress ?

[ripe cypress]

See map

[gleaming abyss]

Yes?

[ripe cypress]

Match not started and my teammates showing on pochinki

[gleaming abyss]

Thats a bug

On spawn island

[ripe cypress]

Yes

[gleaming abyss]

Your teammate is actually in spawn island its just showing up on map

U can report this ingame

[ripe cypress]

Ok

[rustic tundra]

@lime juniper , play in the Vietnamese version currently, most want to come back play in the global version, how do to back play in the global version of pubg mobile?

[lime juniper]

You can always play in the global version again. However, you would not be able to use the same account which you used in the Vietnamese version, in the global version.

[rustic tundra]

@lime juniper I lose all my skins because of it?

[lime juniper]

Yes.

Most likely not, @night cloak.

[rustic tundra]

should have a warning saying that it is not possible to return to global version when entering the Vietnamese server

@lime juniper I want to be able to use my account again in the global version, how will you solve this? or do we have some kind of problem?

[storm flume]

Please read this channel's pinned messages for further information, @rustic tundra:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Please fix bugs a enemie had 900ms i got from 1 sec 100 to 0 hp was behind the wall and from 1 to 1 sec finished nice game 🙏

[rustic tundra]

I want to be able to return to play the global version with my account that I worked hard to buy my skins, there should be a warning about this problem of not being able to go back to the global version if I enter the Vietnamese version

[proud oasis]

Why am I just now getting high ping?

Server's have been crappy today yesterday I was getting 30-40 ping but today my ping doesn't even go below 50 it's getting up to 200 at times and my Internet is amazing the servers are just crap today

[mental needle]

Will u add a button for switch between FPP and TPP during a TPP game ?

[woven magnet]

that would be great cuz we complain alot of these adding to the game. And Simskii said it was enabled in the game but never appears, so soft hack it bruh. And it's illegal

[night cloak]

I have have a link of a live hacker on yt

Who to send it to

?

[night cloak]

email support

[wispy matrix]

@night cloak pls refer to #481198147478224896 5.1 for cheating reports.

[wind lagoon]

whats with the server out

[molten crown]

Servers still on till 18th

[wind lagoon]

can i send a pfp

@next shoal srry for the ping but rainbow is online but pubgm has been doing this to me

lately

[elfin zodiac]

Are you playing on a pc ? @wind lagoon

[fervent grail]

Its common to have that if youre playing on an emulator

[wind lagoon]

what do i do to fix it

bc im tired of restarted whole pc or whole pubgm

[fervent grail]

It’s just a notice, since you’re playing on emulator just click ok.

[wind lagoon]

i cant click ok idk why

my wifi is good too

very good

[elfin zodiac]

Your pc ain't tho

[fervent grail]

You should also speak in #emulator-support

[elfin zodiac]

^

[storm flume]

Hello, !

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[random creek]

I have a question

Can any1 answer

[fervent grail]

@random creek Yes?

[random creek]

When are the red dot customizations gonna be added

[fervent grail]

Currently there isn’t any information on that, and wether they’ll be coming in the next update we aren’t so sure. It’d be best to be patient and see if tencent will add them in the near future @random creek

[random creek]

Ok thanks

[fervent grail]

No problem.

[hazy comet]

My friend says he wants me to send this here

[slate hornet]

I got that when my internet so bad..

[fervent grail]

They have 360 ping rn @hazy comet

[night cloak]

Hello any moderator here?

@elfin zodiac

@night cloak Mods seems to he busy. What's wrong?

Okay so someone had access to my fb account and opened my pubg account and now I returned my fb account but he still has access to my pubg account

Any solution?

@night cloak Did you reset your Facebook password?

Yup

But he still has access

HaveI

Do you have any other social media accounts linked to the game beside Facebook?

I don’t think so but why

Can I see a screenshot of the linked accounts? Can be found in game. @night cloak

Okay just 2 mins

[onyx vessel]

I don't want to hack the game using emulators, I wanted the PC version of it - however, my PC is just garbage so I'm not sure whether it will work or not. What are the minimum requirements, and the place where I can download official PUBG Mobile on PC?

[night cloak]

@night cloak

@onyx vessel You'll be needing a dual core processor and an intel hd4000 igp or something equivalent. Download link: https://tgb.qq.com/en/games/pubg.html

@night cloak sent u the screenshot

[onyx vessel]

In my case it's C2D T9600 with mhd4500 graphics. Is it actually comparable to modern ones?

2.8 GHz processor, graphics is 533MHz iirc

4 GB ram cuz 2 slot sodimm ddr2 crappy laptop ;-;

[night cloak]

@night cloak That's odd. What you're gonna do is tap on the customer support and tell them that your account was compromised and you need your game to be logged out in all the devices. Hope that helps.

Okay thanks

@onyx vessel It could run there but you really won't have a pleasant experience, unfortunately.

Why is my game taking forever to start

@night cloak 3 minutes is normal actually.

[onyx vessel]

It's normal waiting time, it's highly reliant on rank of yours as well

The higher the rank, the longer queue time

[night cloak]

Well, that's arcade.

[onyx vessel]

XD

Sorry I'm blind XDDD

Is it actually official support channel for the game or community doing charity?

Just wondering

[frigid kindle]

i got banned for no reason 10 year what can i do?any soloution

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @frigid kindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lean prawn]

Why is my car stuck

Help

[upper osprey]

It's a bug, find a new car

[lean prawn]

ok :(

[torpid coral]

lol

[oak plover]

I keep getting the team formation error thing and my friends think I'm rejecting them pls help

[upper osprey]

I get the same issue @oak plover

[proud oasis]

@oak plover stop rejecting them

Then they wouldn't think ur rejecting them

[night cloak]

How I chargeback.aganist oubg when I uave proof they won't refund me?

They owe me 3 payments for 10.00/15.00/1.00

I've contacted support and they haven't done anything about it.

[ruby totem]

@oak plover @upper osprey i get this error a lot too, the only thing I have seen to work is if you close whatever gui you had open, like if you are changing your clothes or buying a crate, close out of that and then get them to send you the invite

tl:dr make sure you are in the lobby with nothing else open

@proud oasis people are here in the support channel for a reason, dont come here just to say something useless, it doesn't benefit the person, or yourself

[carmine anchor]

Uhm why did you guys keep useing the same challenges every time

And why did you guys get rid of the 14 week challenges

[kindred anvil]

So now i just finished a match with a chicken dinner i had an awm and was trying to achieve the deadeye title and i hit like 5 headshots in a row which were more than 50m distance away and nothing showed up in the achievments 😣 Even tho im in platinum V i still didnt get it.. Did somebody else face this problem too?

[pale cosmos]

why my minecraft keep lagging!

@kindred anvil what game was u playing (means solo - squad)

[kindred anvil]

Solo

[pale cosmos]

hmmmm......

[kindred anvil]

I didnt miss any shots i had 5 kills in a row all were more than 50m distance away from me

[pale cosmos]

didu missed a single shot!

[kindred anvil]

No

[pale cosmos]

hmm....

that must be a mistake by server!

😨

[kindred anvil]

Yeah 😣

Nvm had to find an awm again

have*

[pale cosmos]

hmm! sad

[night cloak]

Guys I need help

[normal fulcrum]

@night cloak What's the issue mate?

[night cloak]

My brothers Facebook account got disabled and he can't log in to his account

[normal fulcrum]

@night cloak Account got disabled?

[night cloak]

His Facebook account he linked to got disabled

[normal fulcrum]

Means your brother is not able to access Facebook account or not able to log in using Facebook account?

[night cloak]

Can log in using his linked Facebook account and that was the only thing he had linked

Can't*

[normal fulcrum]

@night cloak Any error while trying to log in?

[night cloak]

The problem is he can't log in because his Facebook account was suspended

so what I'm asking is how can he added his account without logging in through his linked facebook?

Access*

[upper osprey]

He can't sign into the account till his Facebook account is unsuspend

[night cloak]

Damn rip

[normal fulcrum]

@night cloak To link a new account your brother needs to log in using the existing account

[night cloak]

Yeah but he can't log in with the existing account ,I was hoping the was some kind of account recovery system

[normal fulcrum]

@night cloak I'm really sorry mate there's no such option available. Only 2 ways is to either recover Facebook account by contacting their support or to create a new account using other social media account

@night cloak If he's using android, it's best to create account using Google Play Games

[night cloak]

is it possible to change clan leader since my leader lost his account 🤔 is there any way?

[grizzled lark]

@night cloak Only the Clan Leader has the authority to appoint someone else as a clan leader.

[night cloak]

and he lost his Account and it was a guest account which means RIP

is there anyway to recover guest account @grizzled lark 🤔

[grizzled lark]

Unfortunately there isn't, @night cloak.