questions

[night cloak]

@stark bronze You can't change it back to global, your acc is locked to Vietnamese version forever

[trail swift]

Hello admin why i am not abel to get dead eye title

I kill 3 in a row by head shot in 56 m away and after that i kill 2 bots

@neon patio

Pls reply by @at the rate

[stark bronze]

kill me pls

[crimson ridge]

[spring void]

@stark bronze wait for mods

@crimson ridge do you need help?

[crimson ridge]

@spring void no

@spring void sans for me okay

[night cloak]

Hello

@trail swift Platinum above ? Did you reload ?

What weapon?

[lost umbra]

@night cloak yes is very broke with guns like M416 , AUG and guns that don' have much recoil, but i love to use it in the M249 , beacose you owns

[trail swift]

@night cloakplatinum 5 yes i relod

[night cloak]

What Fun

Gun

[trail swift]

@night cloakqnswer

[night cloak]

What gun did you use

....

[trail swift]

M4 may be

M16

It is

2 headshot need to die

[night cloak]

1. You can't reload
2. Use a bolt action

[trail swift]

And what is 50 m away

More then 50 m from player

[night cloak]

Yea

51+

[trail swift]

50 to 200 ok ?

[night cloak]

50 to anything

Just above 5

50

[trail swift]

Do u habe this title ?

And if some player need 2 headsot to kill then ?

[night cloak]

I don't but i think it should be 1 headshot not 2

So use m24 or awm

I tried it but i reloaded so didn't work

[trail swift]

Its hrad to get

[night cloak]

Gave up after that

Yes

any human here ?

[serene quartz]

you must kill 3 by headshot in a row and not miss any shots @trail swift

[night cloak]

No

[lavish quartz]

i don't think so why?

[night cloak]

All bots

@night cloak

ohh . i knew it

If you want support about a ban then forget it

yep

[serene quartz]

try to not keep conversation in here

[night cloak]

No

well. I recorded handcam gameplay and everything

transparent with all my results

but i believe their anti-cheat system is fcked up

No good asking for help here @night cloak mods can't do anything

You have to contact ingame support to get a bot reply

[serene quartz]

^^

[night cloak]

yeah. i just thought there could be any help here

[haughty cypress]

the rp missions are dope

[night cloak]

I got reply by human

I have 3 left

Air drop dp and angled

[haughty cypress]

i enjoy farming dp kills

😤

[night cloak]

I'm just not able to find dp

but it was for korean and japanese

Got 2 kills in arcade and died

[serene quartz]

#chat

[night cloak]

No

[serene quartz]

#pubg-mobile

[night cloak]

this says pubgm-support

so i came here

[serene quartz]

i mean the ones talking about rp missions

[night cloak]

yeah . i made it clear for them.

i only got reply emails by human from pubgm helpshift only

i asked them if they can help me but they said i had to go to pubgm global version

where are all the pubgm moderators here ?

or admins

@neon patio

oh my god. I wasted hundreds of dollars and time to get banned for no reason.

what else should I do ? i have recorded handcam gameplay. be transparent for all my career results

Quit pubg

They won't do anything it's pointless

i know

it's just really upsetting

even though it's pointless . i'll just keep trying

because i spent fortune for pubgm

so now we can get ban for getting reports ey ?

I believe i got reported every match i played . even my team mates

i played random

Why did you get reported

Enemies or teammates ?

every match my kills is around 10-20 . and most of them times, I went by myself , i dont really stick around those random team mates

[flat sage]

Does anyone know when the update is coming out for full release?

[night cloak]

They even tried to team killing me every chance they get

they keep saying im a cheater. as usual, i just ignored them

they want me to prove them that am no cheater by live streaming

i offered them if handcam is enough, but no. they dont want it. they just said, well we'll just report you

see if u get ban

[spring void]

@night cloak @night cloak leave this channel go to #chat

@night cloak check faqs

They have written about bans there

[night cloak]

this is pubgm support . dont i get support here ?

[spring void]

@night cloak we cant help you any further

[night cloak]

who are you ?

devs ? admin ? mods?

[spring void]

@night cloak check #481198147478224896

[night cloak]

oh my god. i have read it

but because i dont get what they called " customer support" . I wanted to know if there is anything else

[spring void]

@night cloak also pinned messages specifically the bottom one

[night cloak]

because someone was replying to my emails but it was from the korean and japanese version

not the global ones

[spring void]

@night cloak which version was it?

Did you play on global?

[night cloak]

pubgmobile helpshift dot com a pubg-mobile

that link replied my emails

i play on global

i downloaded the global version

[trail swift]

I killed but nothind

[night cloak]

I have emailed the customer service global version but all are bots

i even sent my handcam gameplay but got the same reply

[spring void]

@night cloak press on file claim when ban popup appears

@night cloak maybe you used gfx

[night cloak]

I have already tried everything

used gfx for what ?

i play on iphone X

[spring void]

@night cloak did you every use graphics tools

[night cloak]

what else do i need more for the graphic ? it's perfect the way it is

i dont need any tools

my career result is shown. my handcam gameplay already sent to cs tencent, the only thing i havent done is live streaming

why should i do all of that when i did nothing wrong ?

unbelievable.

and the worse part is they give no fcks . not replying my emails

i just can't wrap my head around it, like seriously Tencent ? playing pubgm is not that difficult at all

it;s just that I spent fortune. i can't accept this at all

[wispy matrix]

they been banning players for no reason

and replying with copy pasta message for each complaint

[night cloak]

oh they have banned me for no reason

i mean. they have banned me for being reported countless times by enemies and random teammates

Bans issued are fair. Please contact customer service should you have further enquiries.

okay. then why ? i did nothing wrong. i don't use tools whatsoever. I have contacted customer service a few times. I sent my handcam gameplay but replied by bots !

I don't even know if i can really use cheats

We are not able to alter/remove your suspension. Please contact customer service for further enquiries.

what kind of cheats I used ? like pubgm is nothing. dont need any tools or cheats

okay . I have tried contacted this email tencentsupportcs

but replied by bots.

is there any other customer service contacts ? @night cloak

Let it be @night cloak you'll get bot replies here and from the real CUSTOMER SUPPORT as well

really ? wow @night cloak . thanks mate

Im gonna make sure to get everything to ruin PUBGM

You've broken my heart big time Tencent

I'll make sure no players enjoy PUBGM

oh . no need. everyone is fed up by your greedy marketing and so on .

No, @night cloak..

so yeah . am sure the numbers will go down. only few are stupid enough to spend $$$$ on Tencent

Bye bye pubgm

[rocky timber]

How to remove the backpack from my character in the lobby

[haughty cypress]

go to wear you equipped the bag skin in the first place and tap on whatever skin you equipped

[normal fulcrum]

@night cloak Chill bro. Just read news that apex legends have plans for cross platform mobile version. I swear I'll switch to that game as soon as it launches

[wispy matrix]

it disables the bag skin in gamei think

@haughty cypress

[haughty cypress]

oh. oh ya.

ehm, then idk

[wispy matrix]

do u use rivatuner? @haughty cypress

[haughty cypress]

nope

[limber onyx]

Hello anyone experienced in streaming?

[normal fulcrum]

@rocky timber You can't. I never saw anyone without bag since season 4. All you can do is equip level 1 bag

[limber onyx]

I am facing a problem and don't know how to fix it

[normal fulcrum]

@limber onyx what kind of problem?

[limber onyx]

Umm I cast my phone screen on laptop through Mirror 360

But the game voice doesn't get casted

So that means if I stream there won't be any in game sound

Help plezzzz

[normal fulcrum]

Which phone?

@limber onyx Is it mirror 360 or mirroring 360?

[idle axle]

@normal fulcrum how to separate vault and jumping button in android???

[wispy matrix]

we cant separate those two functions as far as i know

[idle axle]

We can i see many players doing..

All ipad players.

[normal fulcrum]

@idle axle Did you saw any player jumping over the walls or through a window?

[limber onyx]

@idle axle I have used IPad for 3 seasons and there is nothing like that

@normal fulcrum mirroring 360

[normal fulcrum]

@limber onyx Well I can't find anything related to "unable to cast sound". Maybe it's just the app you use. Have you tried contacting them?

[limber onyx]

Nah

But I think I will put 2 screen setup now

[normal fulcrum]

@limber onyx Ok this is what I came up with. What I can say after checking the website is mirroring360 is a cast mirror app. Not all apps supports casting apps. I guess pubg is one of them. So what I can suggest is use a screen mirror app instead of cast mirror app.

[zealous zephyr]

Ballistic Mask works? Protect my face?

[normal fulcrum]

@zealous zephyr It's just an outfit. Nothing more. It just protect your face from eyes not bullets

[patent nymph]

The game have many problems I have the ping 114 and the doors don't open

And a horrible lag

[ionic vault]

@patent nymph same

All after the recent update

[night cloak]

@idle axle that's the KRJP versipn

[dusk forge]

NA servers are a bit laggy for a couple of days now

[ocean lava]

Ok, I have to be honest the game now at time is borderline unplayable with all the hackers...they now have a trick where they have 1 hacker in the team with disposable account ,he can get banned and the rest just tag a long, spectated this twice today , and I only played 4 matches

He killed 20 this way as I watch, and he didn't care I reported .

[torpid tide]

lmao ok

[dusk forge]

What type of hacking?

[radiant pilot]

Aimbot, shoot through walls or any other surface

[ocean lava]

@dusk forge as u can see wall hack(shoots through wall, where he can't possibly know there's people, and no recoil

@radiant pilot exactly, the guy was moving like it was a bot game

[dusk forge]

Couple of months ago, peeps used hacks to fly in the map lul

Whatever happened to that hack

[ocean lava]

@dusk forge still there but it's useless so they don't use it .

[dusk forge]

Yea tencent need to step up

[ocean lava]

@dusk forge yeah this version specifically has a huge increase in hackers

[dusk forge]

Which server do you play on?

[ocean lava]

@dusk forge Europe

[reef dawn]

Yea it’s messed up, I play on my phone but my friend got the game on his PC and tried the Tencent Emulator and every game we played had a hacker.

[ocean lava]

@dusk forge I know it was a lot on Asia, but in Europe Arabs now has it too

[reef dawn]

Mobile seems a lot cleaner than the emulators with cheaters though, but I’ve still encountered them

[dusk forge]

That's a bit of generalization lol

Emulators don't match with mobile users so that's good

[torpid tide]

if theres hackers there hackers stop crying

[ocean lava]

@dusk forge I know there others, but this season I reported 5 so far all Arabs

@torpid tide no one is talking to you

[torpid tide]

fam i was just stating a fact why u so hostile

who hurt u b?

[dusk forge]

Well, they notify you when your report has actually resulted in anyone getting banned, you got notified for it so far?

[reef dawn]

The only hackers I’ve ran into were Chinese x~x

[ocean lava]

@torpid tide lol the freakin hacker annoyed the heck out of me

[torpid tide]

it is how it is

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[dusk forge]

Well if general chat was not spammed 24X7 we could have the convo there

[ocean lava]

@dusk forge no, wasn't informed of any, that's why I'm upset, I know for a fact they're hacking I saw them, why they're not banned is what's upsetting...makes u wonder

@storm flume ok mr bot

[dusk forge]

Lots of players, lots of reports, only thing can be done is report

[vital sluice]

You can alternatively use #pubg-mobile for game related discussions.

[dusk forge]

Thanks Logan, will keep that in mind.

[normal fulcrum]

@ocean lava Is that a bullet in 1st screenshot on right of red dot?

[dusk forge]

Seems like

[ocean lava]

@normal fulcrum yes, the screen i took was while he was shooting through the stairs and his friend has too, the friend doesn't have it so his bullets doesn't register

[night cloak]

Can you guys fix the firing button

I'm literally pressing the button but it's not working

I'm losing point's because of this

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[normal fulcrum]

@lime juniper How to do I fix hud respond bug?

@vital sluice Do you know the solution to hud response bug?

[dusk forge]

See if repairing the game does anything for you

[ocean lava]

how about, creating a channel in the server where people post their hackers screen, like a community wall of shame , actually will also help with the banned friends come around and claim they weren't cheating.
many people come daily and post about hackers, why not have a dedicated channel (not related to the devs) just a community channel.

[normal fulcrum]

@dusk forge nope. Tried repairing game. Uninstalling and reinstalling game. But can't fix since season 4. Have sent 100s of reports in game still no fix

And I'm not the only person who face this issue

[dusk forge]

Seems like the issue is with your device rather than the game

[normal fulcrum]

@dusk forge As I said, I'm not the only person who face this issue.

[dusk forge]

Oh lmao I read you're the only person facing the issue, my bad

[normal fulcrum]

@dusk forge Not a problem

[dusk forge]

If there are many peeps reporting the same issue they will probably fix it in the next update

They usually listen to the reddit community, try making a post over there for better chances of getting a fix

[hexed mural]

Hii I need a help

Day before yesterday my account has got banned for 3650 days

[normal fulcrum]

@dusk forge I'm not sure about my friends. But I send them report while being in-game along with a screenshot

[dusk forge]

@hexed mural seems like you got reported enough that they took action against you

[hexed mural]

Even also I didn't got any warning

[dusk forge]

They don't warn

Why would they lol?

[hexed mural]

That means I lost that Account

[dusk forge]

Yes, you did

[wispy matrix]

can u make me some cookies?

[dusk forge]

A bit busy

[ocean lava]

@hexed mural bans are not reversible, and the discord staff don't deal with bans, and they can't know why you're banned, there's a pinned post about possible issues, check it,

[wispy matrix]

k, send me some when u get free

[dusk forge]

Sure thing

[hexed mural]

Okk @ocean lava

Thanks for info. Make a new account and be aware of it. Nice.

[plain bone]

What the hell is happening with game in loby i am getting ping 80 100 but when jump tgen ping is 968 what shoul i do plz help

Anyone here

Plz help on above

[dusk forge]

Ingame issue, they got to fix their servers

The whole squad I was playing with got 900+ ping at the same time, so issue is on their side most likely

[wintry ruin]

I linked my twitter to pubg mobile with my new profile pic but it’s stuck with the old one. any help?

[ocean lava]

@wintry ruin try to clear the game cache

[wintry ruin]

How?

[ocean lava]

@wintry ruin from device setting (on android), fine the game under apps, and go to storage and clear cache

[fallen stump]

what is this

[wintry ruin]

I’m on iOS

[night cloak]

It's a suspension.

Contact customer service for that.

[wintry ruin]

@night cloak can you fix my problem? ^

[fallen stump]

@night cloak me ?

[night cloak]

Yes, @fallen stump

[fallen stump]

@night cloak why i havemt done anything else

[night cloak]

@wintry ruin It takes time. You should wait up to 24 hours.

[fallen stump]

i download fron playstore

[ocean lava]

@wintry ruin i sent you a link on how to

[wintry ruin]

It won’t work is been 2 days

[night cloak]

@fallen stump I understand that getting banned is really frustrating, sorry for you. But there's nothing we can about it here in discord. Since it's an internal issue with your account, you gotta contact customer support in game. That's your only option right now. I hope you understand. I hope that the customer service will be able to assist you further in this case.

@wintry ruin Which social media accounts did you add to the game?

[wintry ruin]

Twitter

[night cloak]

Only Twitter?

[wintry ruin]

And Game Center

Just 2

[night cloak]

Try changing the picture in your Twitter. I mean re upload it and wait a few hours.

[wintry ruin]

I did it (the one in my discord)

[night cloak]

@wintry ruin If you don't mind, may I know your ign?

[wintry ruin]

Of course

I’m angel btw

ĐƠ๛CLOUD

[dusk forge]

It can take hours or a day to see the change in the pfp

[wintry ruin]

If I login during the time will it affect?

[night cloak]

@wintry ruin Oh you're in my friend list. When the last time you changed the picture?

[wintry ruin]

You mean this one?

[dusk forge]

If it has not been more than a day since you changed it, then just wait

[wintry ruin]

Ok

@dusk forge is it going to be 24 hrs

@night cloak about 3 weeks ago

[plain bone]

Help on ping issue

@night cloak

[night cloak]

@wintry ruin It can take up to 2 days as well. It's not showing a preview of your profile picture, some sort of glitch I think. You should wait it out a few more hours.

[dusk forge]

It's the server issue, how can mods or people over here can help with it lol

[night cloak]

@plain bone What's your issue?

[wintry ruin]

Ok

[cosmic gazelle]

I did everything but still buildings etc are not rendering when I land from the parachute..it takes time and in that time,enemies are killing me because I can't see anything and where I'm.
Should I format my phone?will it help?

[haughty cypress]

oof this bug

[solid mirage]

Koushik?

Submit here??

[storm flume]

Hello, @solid mirage!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[grizzled lark]

This will help you!

[solid mirage]

Thanks

👍 👍

[dusk forge]

@cosmic gazelle rebooting the device in recovery mode and then wiping the cache has helped me for this issue, probably try that if you haven't already.

[cosmic gazelle]

@dusk forge oh cool will try that out.

[indigo sigil]

2 weeks and pub g has sent nothing concerning the issue with my account

[plain bone]

Ping issue on loby getting 80 and when enetered in game getiing 968

[night cloak]

@indigo sigil What's the issue?

[fervent grail]

@indigo sigil You’ve been banned from PUBG for about a month because you downloaded from a third party.

[night cloak]

@indigo sigil This warning means the system detected some unusual stuff in the game files. Please uninstall the game and do a fresh install from Play Store. Meanwhile play on a Guest profile, while you wait for the ban to be gone.

[indigo sigil]

Google playstore????

I guess Google plastered or just (Playstore) is a Third party

[prime nimbus]

Hi. Blocked my account for unknown reasons. Programs cheat is not used ever. Please deal with this problem

[hexed mural]

Same issue @prime nimbus

All account suspensions are, as repeatedly informed of earlier, justified. This means that no accounts are suspended without a proper reason. Accounts are suspended due to violation of Tencent Games' terms of service, and there is no way of recovering access to a suspended account aside from waiting until the punishment automatically ends. The punishment's duration normally ranges between the following two options, depending upon violation:

• 2 months: Use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator.
• 10 years: Use of unauthorized third-party software and/or methods, such as—including, but not limited to—cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality.

[hexed zenith]

I came across a person jumping 3x higher in the air in training grounds, I have video of it, what to do

I wanted to post it on reddit but the rules didn't permit it and they said we can make complaints in their discord server

Here I am

[ocean lava]

@hexed zenith report him in game, go to his profile and report

[hexed zenith]

Training grounds

How do I get his information

I could only record it

[ocean lava]

@hexed zenith search for him by ign and report

@hexed zenith oh

@hexed zenith in that case I doubt anyone can do anything, if they can't know his I'd, they can't find him

[hexed zenith]

Come to talk it I got shot behind a wall and I reported it but still nothing

Each day I see something that discourages me to play

[ocean lava]

@hexed zenith me too m8, twice today, but all we can do is report enemy

[hexed zenith]

I also think the skins are causing lag

When someone is close my game freezes for 2 secs

And I use s8 snapdragon variant so it's not my phone lol

@ocean lavasee

Loool

LUL

:ibiBald:

[night cloak]

Stop updating new new stuff try to make it lag free for 3-4 ram mobile as it was smooth before vikendi update

[winter zenith]

But I’m not using emulator

Does anyone know how long it takes for the developers to read my contact message

[night fjord]

I am experiencing frame drops randomly everytime I play the game this past 2weeks

dafuq is going on

[stable crow]

Hey

How to reporting live cheater ?

[storm flume]

Hello, @stable crow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[stable crow]

See

Its cheater and live on youtube

[night cloak]

Follow the instructions above.

[worn forum]

When we play in squads, what determines who will be the first name in the squad names on the top left side of the screen?

[lavish vapor]

Hey guys

My game was running well but after several updates, it started to lag

Any ideas on how to fix it?

[worn forum]

@night cloak Do you know when we play in squads, what determines who will be the first name in the squad names on the top left side of the screen?

[night cloak]

@modern gale

I found hacker in pUBG Mobile

This is hacker aim

[haughty pilot]

Version 0.11 will be released today or tomorrow

[woven magnet]

none

[night cloak]

@worn forum the one who enters match first

[narrow warren]

when will zombies be coming

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[indigo sigil]

@hexed mural So unauthorized versions are from the playstore?

[hexed mural]

I am using authorized version bro. I am not having single idea what happened.

[indigo sigil]

That's what I trying to say

I downloaded from the Google play store so I don't get where these "Corrupt" or cracked versions are from

[night cloak]

Did you change or mess with any of the game files

?

@hexed mural @indigo sigil

[amber geode]

When can I sign my Team in the next Crew Challenge

[indigo sigil]

No

I've repeated this over and over no. I just update the game when its needed

[hexed mural]

Same issue related to me. I had never touched or modified tencent files

[night cloak]

@amber geode The information will be announced in game.

[tepid gorge]

Hello...can i play pubg mobile with an controller?

[night cloak]

No

[tepid gorge]

Ok

Thnks

[proper dirge]

Do not try it

It will ban you

[tepid gorge]

Alright😐✌🏾

[left knot]

Hello

I wanted to report a cheater ( hacker)

Is this is the right place ?

[fringe atlas]

@left knot report him in-game and feel free to tell his id along with his ign

[frosty glacier]

I need this game to fix freezing I hate it

[night cloak]

@frosty glacier freezing? Can you be more specific?

[frosty glacier]

You don't understand

[hexed zenith]

Imagine you pause and resume a video as fast as you can

That's the freezing you experience when you hotdrop bootcamp

[night cloak]

@frosty glacier You mean frame drop?

May I know what is the device you're using?

[zenith isle]

Hello

Can anyone help me with clan training confusion

[frosty glacier]

I know

[zenith isle]

How does the longest kill sniper training works

I got 800m+ kill shown there

[frosty glacier]

I always die when there is a enemy near by me

[zenith isle]

@frosty glacier bruh can you help me

[frosty glacier]

The close range I always have a problem

Of what

[earnest sinew]

I need helo

Help

@lime juniper

Okay so my gryo isnt working how do i fix jt

It

@tidal warren

[tidal warren]

Are you using a Moto g5 device? @earnest sinew

[earnest sinew]

No im using iphone 6s

[tidal warren]

Are you sure you’ve turned it on within the settings?

[earnest sinew]

Yes

[tidal warren]

Has it worked before?

[earnest sinew]

Yes

[tidal warren]

Repair the client and then reboot your device.

[earnest sinew]

But since the update it hasnt should i try log out snd hi repair

Alright

Restarting phone now

Now

[hardy ridge]

Hello. Few minutes ago, I was trying to log in to the game, but I was banned for 10 years for no reason. Why? I didn't do anything.What is wrong with you?

[summer crystal]

@tidal warren Hi sorry for tag. I got a question. If i play a Custom Match made by yall, what will be my reward if i get rhe 1st place ?

[tidal warren]

Nothing unless stated otherwise. @summer crystal

Just the feeling of victory will exclusively belong to you.

[summer crystal]

@tidal warren ugh ok thanks

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @hardy ridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tidal warren]

They’ve recently updated the anti-cheat. The chance of you being unjustly suspended is borderline minuscule. Perhaps it’s the time to create a new account and play it fairly instead of wasting your time here trying to convince us you’re innocent.

[queen trail]

When. I was changing my name I just changing my name in stylish after copy that stylish Letter and paste the name it disappeared why?

@storm flume

[tidal warren]

Because some characters aren’t supported anymore. @queen trail

They’ve recently changed the username rules, some characters are available.

[queen trail]

When I change the name in my brother phone it's was showing the letter but in my not showing @KitKat#0013

@tidal warren

When I change the name in my brother phone it's was showing the letter but in my not showing

Blno

No

@HaSHeM5#1887 no

[fervent turtle]

Is there a ban for using an official application of my device that optimizes the game?

[queen trail]

@night cloak no

[serene steppe]

Why is my little brother still not bamned

After 7months of hacking

And i have reported him so many times

With mu friends

But still same account hacking

[fervent grail]

@fervent turtle Using any applications that mess the with PUBGM game files is considered breaking TOS.

@serene steppe Please refer to FAQ 6.1.

[green oxide]

Hello?

[fervent grail]

@green oxide Yes?

[green oxide]

So i have a problem here, i was in Silver 1, but i got promoted in Bronze 4

I can give you some proof

To explain this clearly

[fervent grail]

Well when did you reset to brozne 4?

Because a possibility would be the season reset that happened a few weeks ago.

The season reset happened 1/20/2019.

[crimson jasper]

@green oxide two reasons
1- you were probably playing fpp instead of tpp or vice versa
2- you were accidently playing on another server

[green oxide]

Ok

[young void]

This happend to me firts time

[proper dirge]

Oof

[young void]

What to do now

[proper dirge]

Okay

[young void]

I be play with my squad

And ist me message network error

And this happend

???

[proper dirge]

So, I believe we cannot do anything about this

I have tried

[fervent turtle]

@night cloak @fervent grail ok thanks guys

[proper dirge]

Time and time again

[fervent grail]

Anytime.

[crude crown]

My gyroscope aren't working

It was working fine yesterday

I'm using Xiaomi mi mix 2

Android 8.0

Ok I just rebooted my phone and the problem is fixed

[jovial marlin]

Can anybody help me?

[vital sluice]

Hello, @jovial marlin how can I assist you?

[jovial marlin]

My game stuck on 100% download

[vital sluice]

Are you on Android or iOS? Can you specify your device @jovial marlin?

[jovial marlin]

I'm in the official emulator

[vital sluice]

Feel free to use #emulator-support for problems or issues related to emulator @jovial marlin.

[storm flume]

Hello, @jovial marlin!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[jovial marlin]

Ok, thanks

[upper void]

When new update?

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[obsidian pendant]

What is an emulator?

[normal fulcrum]

@obsidian pendant Tancen Gaming Buddy is an official Tancent Emulator for Pubg Mobile which makes Pubg mobile run on computer and laptop.

@obsidian pendant Basically an emulator is a software which makes a system behave like another.

[obsidian pendant]

Oh

[sweet jay]

Fix desync

All I have to say

[timid sedge]

Yo guys, how do you "fix" the FPS drops in PUBGM? I never had them before. Storage has 50GB free. I always close apps before playing.

[fickle swallow]

Hello dear PUBGM developers. My account nickname is Rénch51. Was mistakenly blocked. Since I did not use extraneous programs to improve graphics or cheats. I want you to unlock my account, since I spent a lot of money on the game. Thanks for attention. Waiting for an answer .

[ruby totem]

storage has nothing to do with fps drops @timid sedge

@fickle swallow how long is ban?

[timid sedge]

Had to say so because people kept suggesting freeing up space.

[ruby totem]

maybe they meant freeing up memory, also known as ram

[fickle swallow]

@ruby totem Received February 9 at 16:28

[ruby totem]

@fickle swallow i mean when does it end, is it a 10 yr ban or a month ban

[fervent grail]

Send a screen shot @fickle swallow

[timid sedge]

They specifically said "storage." Anyway, closing apps (force closing) them already frees up space.

[night cloak]

How to free up ram in iphone

[timid sedge]

@night cloak I don't know with iOS but I go to settings to disable and force stop certain applications

[ruby totem]

force stop apps you are not using

[fickle swallow]

@ruby totem For 10 years

[ruby totem]

lol might as well make new acc

[night cloak]

I want help in ads sensitivity

[ruby totem]

@night cloak in game settings go to sensitivity, you can adjust sensitivity for all scopes

[night cloak]

Ads should be high or low ??

[ruby totem]

depends how you like it

[fervent grail]

If you’ve been banned for 10 years you obviously broke terms of service. @fickle swallow

[timid sedge]

I always prefer high sensitivity

[ruby totem]

i would suggest high sensitivity as well

[timid sedge]

But if you're not comfortable with it, put it lower

[night cloak]

Ok

[ruby totem]

but its all up to preference

[fervent grail]

For example, you could’ve downloaded a cracked app, used a gfx tool, or messed with the game files in such a way that your account got banned.

[timid sedge]

@ruby totem and comfortability

[ruby totem]

ye

[timid sedge]

@fervent grail GFX tool is bannable?

[ruby totem]

ye

[fervent grail]

Yes.

[timid sedge]

Oooooh why?

[fervent grail]

It is messing with ingame files which is against TOS

You never know what those gfx tools can slip in without your knowing.

[timid sedge]

Samsung's Game Tuner isn't bannable, is it? 🙈

[ruby totem]

as long as it doesn't touch the game files you are safe

[fervent grail]

If it improves frames or such it may be bannable.

[timid sedge]

That's their app

[fervent grail]

It looks like it is infact messing with game files.

[ruby totem]

prob not safe fam

[fickle swallow]

@fervent grail How could I break them? I calmly played, finished the skating rink and the message "date changed, re-enter the game" popped up on my screen after that I could not play as the account was banned. Well, if I don’t donate the game, I donati

[timid sedge]

Well I'll be damned

[fervent grail]

@fickle swallow Send me a screenshot of your ban please.

There is never a ban without reason.

[timid sedge]

Pretend you didn't see anything

[fickle swallow]

@fervent grail ok

[fervent grail]

@timid sedge It doesn’t matter if we did or didnt. People don’t ban you here. But tencent could ban your account.

[ruby totem]

@fickle swallow whether you cheated or it was a mistake, you prob are not gonna get you acc back, not saying its impossible, but dont get your hopes up

[fickle swallow]

@fervent grail

[timid sedge]

How do I get to post on gameplay clips?

[fervent grail]

So you broke TOS in some way and they caught on to you. @fickle swallow

[ruby totem]

@fickle swallow what device?

[fervent grail]

If you 100% believe it’s a false ban you can contact in-game support to help you figure it out.

[fickle swallow]

@fervent grail What is TOS?

[timid sedge]

Terms of service

[fervent grail]

Terms of service

[fickle swallow]

@ruby totem Samsung Galaxy A8

[ruby totem]

is it rooted?

[fervent grail]

Ah, that my be your problem.

I’m not as familiar with android as much as I am with IOS :/

[ruby totem]

3 things you need to check, 1. is it rooted 2. do you have any harmful procceses running in background and 3. were you using a a vpn

[fickle swallow]

@ruby totem I can say right away that I did not use VPN.

[fervent grail]

What about the other 2?

[nocturne crag]

y'know, sometimes when I use the keyboard anywhere in pubgm, the text box over the keyboard (that displays what im texting)disappears, and i cant type anymore, and when I press the back button (On my phone) it goes back, but I cant do anything

[fickle swallow]

@fervent grailWhat do you mean, I just don't understand you, I don't know English well

[timid sedge]

@fickle swallow Don't they tell what you violated?

[fervent grail]

What language do you understand best?

@fickle swallow

[ruby totem]

@timid sedge my old acc was banned and i still dont know why I was banned

[nocturne crag]

welp

[ruby totem]

@nocturne crag device?

[nocturne crag]

moto

[fervent grail]

Try clicking on the repair button in the start menu.

[nocturne crag]

i did

2 weeks ago

[ruby totem]

try switching keyboards?

[nocturne crag]

when it was still happening

like which one

I have gboard

[fickle swallow]

@timid sedge There is nothing said, just came ban and all.

[fervent grail]

Use the default keyboard if possible.

[nocturne crag]

so uninstall gboard?

[fervent grail]

Most times a customized keyboard causes problems.

[ruby totem]

i would prob keep goard

gboard*

[nocturne crag]

mention me, I gtg

[fervent grail]

I’m not familiar with gboard, but you should switch keyboards

[fickle swallow]

@fervent grail Of course, Russian and some English.

[timid sedge]

Gboard >

[fervent grail]

@fickle swallow You can always join the russian discord server where you can feel free to speak russian.

[ruby totem]

@nocturne crag try swiftkey or fancykey

[timid sedge]

@nocturne crag Try continuing to type and just send it. It doesn't only happen in PUBGM.

Happened to me on ML.

[fervent grail]

@fickle swallow #481199117381533716

[fickle swallow]

@fervent grailOn the Russian server, I asked and they didn’t even explain what to do, so I came here. Nothing I can and speak English

[night cloak]

I am encountering lag . What should I do

[fervent grail]

Ah ok.

[ruby totem]

@night cloak check wifi

[night cloak]

@ruby totemdone

[ruby totem]

and what device?

[fervent grail]

Well is your device rooted? @fickle swallow

[night cloak]

@ruby totemiphone 7s

[fickle swallow]

?

[night cloak]

I just started playing PUBG

[ruby totem]

close backgroun procceses

[fervent grail]

Most times online games won’t allow rooted or jailbroken devices to play.

Lets see...

[night cloak]

@ruby totemaight

[timid sedge]

@fickle swallow Did you modify your phone's software

Or internal system

[ruby totem]

i have root via magisk so not really root but it is root

i dont get banned

[blazing vector]

I just want to developers to know that some players use this us game dating, you guys maybe know that many players use female skin right? But when I get into match some guys starts saying in a chat, you look so hot and other stuff and this is really annoying

[ruby totem]

so unless he got root root he should e safe

[fickle swallow]

@timid sedge No, I did not do anything like that. what am I a hacker that would do with my device

[fervent grail]

Well if you get banned you ‘ll know why then.

[timid sedge]

@ruby totem I think Tencent focuses mainly on reports.

@fickle swallow I didn't imply. Rooting don't only allow hacking

It has many other purposes.

[night cloak]

Done

[fickle swallow]

Well, I said this figuratively.

[ruby totem]

@blazing vector 1. many people use female models because they think hitbox is smaller (its the same tho) 2. the people saying that stuff are just creeps and idk if they will be punished if you report them

[fervent grail]

@blazing vector Tencent is not going to do much about that because it isn’t a common enough occurrence. If they’re being weird about the female skin you can always ignore what they’re saying or mute them.

[ruby totem]

@night cloak try also putting graphic on lowest and lowering that other fps thing

language

[night cloak]

@ruby totem oops

My bad

[ruby totem]

try not to curse cuz you could get banned from discord server

[night cloak]

@ruby totem aight

[fickle swallow]

That is, my account does not unlock?

[ruby totem]

yep

[timid sedge]

@fickle swallow Highly unlikely

[ruby totem]

you will have to wait 10 yrs unless a miracle happens

[timid sedge]

@fickle swallow Contact customer support directly

[ruby totem]

sorry to here about your account tho, just gotta be careful what you have

[timid sedge]

Anyway, if it's 10 years, it's because of third-party application

[fickle swallow]

:(

And I didn't even use anything: ((

They decided to make a good gift for me on my birthday) They took a blocked account

[timid sedge]

Talked to someone

There's only one way you can gain acess to it again

Wait for it to be unbanned.

So yeah, just make a new one. I'm afraid bringing up your birthday to be sentimental won't do any help.

@fickle swallow

[proper mauve]

Mate my friends account got frozen

Need help here

Fix it

[night cloak]

Contact customer service for that.

[proper mauve]

How do i do that?

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[timid sedge]

If unlocks today though?

It*

[night cloak]

Or, in that instance, tap on "File Claim".

[timid sedge]

February 10th's 5:36PM

Also, it says update your emulator

[fickle swallow]

@timid sedge

[proper mauve]

Nah man it unlocks April

[fickle swallow]

@timid sedge So yeah, just make a new one. I'm afraid bringing up your birthday to be sentimental won't do any help.

[proper mauve]

Innit

@night cloak thank u

@winter zenith

[winter zenith]

@proper mauve

[timid sedge]

@proper mauve oh f. Me blind

[fickle swallow]

@proper mauve Rejoice that they did not give 10 years.

[regal solstice]

I used my all rename card cani get some for free

[proper mauve]

@fickle swallow glad but he's spent money on rp

No April

[night cloak]

Further discussions in #chat, thank you.

[timid sedge]

@fickle swallow If you've been given the ban, they say it's justified.

[proper mauve]

Is a long time

For someone who hasn't done anything eh

[timid sedge]

@night cloak how to post on #481199256187699215

[storm flume]

Please refer to FAQ 7.6 in #481198147478224896 for further information, @timid sedge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fickle swallow]

😡

[night cloak]

All account suspensions are, as repeatedly informed of earlier, justified. This means that no accounts are suspended without a proper reason. Accounts are suspended due to violation of Tencent Games' terms of service, and there is no way of recovering access to a suspended account aside from waiting until the punishment automatically ends. The punishment's duration normally ranges between the following two options, depending upon violation:

• 2 months: Use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator.
• 10 years: Use of unauthorized third-party software and/or methods, such as—including, but not limited to—cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality.

@proper mauve

[bronze yarrow]

@night cloak

[proper mauve]

@night cloak :/ but he hasn't done any of those.

[night cloak]

@bronze yarrow

[bronze yarrow]

well what's the problem?'

[night cloak]

Okay so when I'm playing . First of all my device is a Le2. SD 652 with 3 gbs ram. Adreno 510

When I'm playing. I use wifi I get ping like 30ms -70ms

[bronze yarrow]

Keep talking

[night cloak]

But suddenly it goes to 300 something. Maybe more and then I get server timed out. And at that time the wifi miraculously disconnects

The router is just outside my room

So the range isn't an issue

I'm on Aosp Extended Android P

@bronze yarrow I think it's the best I can describe

[bronze yarrow]

Well maybe it's server side

[night cloak]

It happens like umm 6 or 7 times every night

Mostly when I'm in. Car

[bronze yarrow]

Must be your ISP

[fading fossil]

When will zombie mode come out and will it be permanent?

[night cloak]

I dunno. Cause on emu I never faced this issue

[bronze yarrow]

@fading fossil Nah it will be limited timed and will be arriving in the next update

[night cloak]

WiFi drops , ping drops what's that

Ok emu

But now that I don't get the laptop to play so I have to buckle up on the mobile

It has been happening since the last update came

The 100 mb something update

[bronze yarrow]

That maybe a change in server algorythm
that might have messed up in your region

[night cloak]

So is there any fix or I gotta wait till the next update?

I can change my dns tho. To 1.1.1.1 ( cloudfares )

[bronze yarrow]

you can try

[lean prawn]

Can anyone help pls im in rank ace and i kill 10 and then WWCD but only got 21 points help plss

[night cloak]

Well tonight I'll use magisk to do the job

[bronze yarrow]

@lean prawn Can't help with that since that's upto the devs mostly

[lean prawn]

ok

[desert barn]

I want to ask, is there a way to change the clan chairman while the clan chairman has an inactive account?

[wispy matrix]

@desert barn u mean the clan leader?

if yes, then its not possible to demote or throw leader out of the clan.

[desert barn]

so there's no other way huh?

so now my clan doesn't have a clan leader.
@wispy matrix

[wispy matrix]

yes unfortunately

[sleek ingot]

Hey! If u wanna join my clan u can

It's on level 8

@desert barn

[desert barn]

so sad 😢 @wispy matrix

thank you, but my clan has also been level 8. @sleek ingot

[wispy matrix]

@waxen halo u

[waxen halo]

I got a msg that "date is changed and you are disconnected"...and then i m sent to the login page and now i can't login

[wispy matrix]

u have been banned my fren

well, its only for 10 mins

why u concerned

[waxen halo]

But why

[wispy matrix]

cuz of network switching

or ping issue

[tight sorrel]

Subscribe to pewdiepie

[queen trail]

When I change the name in my brother phone it's was showing the letter but in my not showing

[jaunty wind]

Am I banned? When I'm using my Main Account I can't proceed to the lobby it's saying PUBG MOBILE Has Stopped but when I'm using my other account I can proceed to the lobby hmmm

[fallen stump]

why i am getting ping when i am in lobby it shows 120 and when in game 300+

[thorny parcel]

How get Custom Match for ever

[night cloak]

@proper mauve you did say he isn't using the official pubg emulator

[plush solar]

👆

[night cloak]

Not the place to post this

[woeful yoke]

I faced a very veird situation today a person jumped in fornt of me in middle of the match I got shocked

[spring void]

@woeful yoke use chat channels

[cloud wing]

Can I get in-game help in this channel

[night cloak]

What's the issue, @cloud wing?

[cloud wing]

Hey thanks for the reply
I can't login into my pubgm account because the Facebook account I used to login with is locked
Is there a way to unlink the FB account and get back my game profile?

[night cloak]

There isn't a method to unlink your account. Once it's linked, it's linked, @cloud wing.

[cloud wing]

Its a level 63 account I had in the game.
Apparently Facebook locked my account because I didn't use my real name on it

Now I can't use it to log in the game

Is there no solution?

[night cloak]

Unfortunately, no.

[cloud wing]

I'ma die now

Thanks for the reply anyways

It's the first reply I got since two days

[night cloak]

Apologies for any inconvenience caused.

[signal fern]

Hmmm 🤔

Morning @night cloak

[night cloak]

Good morning, @signal fern.

[signal fern]

Well actually good morning to all

[proven bluff]

host can I host a tournament which is registered , I am new just moved from another FPS game Soo can someone explain me :)

Hello can someone help me :0

[normal fulcrum]

@cloud wing Try to get back your facebook account

@proven bluff Read pinned message on #tournaments

[proven bluff]

ok

thanks man

🌚

[hardy holly]

I had 90ping before the update in asia server and now I've 200+ ping

Please fix ur ****** game

[normal fulcrum]

@hardy holly It must be your network issue. I also play in Asia server. I get 100+ ping only when my internet gets slow. Or else it's always between 60 and 80 ms

[spring void]

Does that sign show awm?

On the corner where kill feed appears?

[night cloak]

It does

And that's a bug

Happens when the first person gets killed

[spring void]

@night cloak what gun was it actually?

[night cloak]

Not sure

It's shows after the awm kill

@hardy holly i used to get 80-100

Changed my internet and now i get 20-30

Was on mobile data first

Shifted to wifi

[little gust]

can I host a tournament which is registered , I am new just moved from another FPS game Soo can someone explain me :) . We are an organization so is it necessary to sign up through battlefy or Toornamnent ?

[severe meadow]

Help, my game crash again always when I'm at loading screen when launching the app. It happened to me twice. Last time, I only fixed it when I delete the data of the app which leads me to redownload the map again and I don't want to do that because we have only 3mbps speed.

[lilac dust]

@fervent grail They don't figure it out

Any of bans for sure

[severe meadow]

Can someone help me

[lilac dust]

Even send a prove about it they just send a bot mesaage

You want to talk with a real person at now but You Can't cause they dont have it

Vn Support has but Global Version don't

[opaque mist]

anyone having the glitch where u stop moving after looting something?

[weary cosmos]

@spring void bug

[cloud wing]

@normal fulcrum yea man..I'm trying but stupid Facebook isn't even answering my emails, they locked my account without any notice......it hurts you know losing an account where you put hours of gameplay and money

[normal fulcrum]

@cloud wing I know. I don't trust facebook. That is why I linked it with Google Play Games.

[cloud wing]

I started in season 1...back then there was only the option to use Facebook

[normal fulcrum]

@night cloak It could be any gun. Not limited to a particular kind or type of gun.

[cloud wing]

Biggest mistake

[normal fulcrum]

@cloud wing I know. Google Play Games came after season 2. So I linked it and delinked Facebook. Now the only way to recover your account is somehow recover your Facebook.

[night cloak]

@normal fulcrum i know

[fervent grotto]

is there a way to delink my facebook account from my pubg account?

[wispy matrix]

@fervent grotto i guess not bb

[topaz turtle]

where can i find clear loadig screen pic

[clear dagger]

Hi, I’m not sure if you guys know this but I was in a game, Went to have a shower and came back and told me I was killed. But my teammate sent me a picture of me still perfectly alive and in the zone. I couldn’t even get back to my match even when I haven’t got killed.

[vital sluice]

It doesn't let you enter match again after really long time @clear dagger.

[clear dagger]

After 7 minutes?

[vital sluice]

Haven't tested , but 7 minutes later entering match again ,you probably might have lost the chance to enter match again.

[clear dagger]

Huh...

[night cloak]

@cloud wing i used to play as a guest back in season 1

When they gave to option to link the account, i messed something up and had a new account connected to my google play

[lean prawn]

Help pls why is my account banned 10 years even tho i didnt cheat

[night cloak]

@lean prawn I understand that getting banned is really frustrating, sorry for you. But there's nothing we can about it here in discord. Since it's an internal issue with your account, you gotta contact customer support in game. That's your only option right now. I hope you understand. I hope that the customer service will be able to assist you further in this case.

[wispy matrix]

i hope hope continues to help people who come here with a hope of being unbanned.

[uncut sundial]

Hey where can i report glitch spots on maps i have one that is really cheaty

[wispy matrix]

@uncut sundial u can report ingame related issues in customer support menu of game settings

[uncut sundial]

@wispy matrix thanks

[wispy matrix]

np ')

[leaden ginkgo]

My friends trying to invite me but it says this

But theres no new update

[junior willow]

Where can i share my pubg mobile clips?

[fervent grail]

They must not be on the current version then @leaden ginkgo

[leaden ginkgo]

He checked too

[junior willow]

@leaden ginkgo its because you two have different versions of game..one of u need to update

[fervent grail]

Anything related to this discord should be asked in #discord @junior willow

[leaden ginkgo]

Ok

[junior willow]

Okay

[leaden ginkgo]

@fervent grail my friend checked and there was no update for him

[fervent grail]

Compare the versions that both of you are on. @leaden ginkgo You can check it in the appstore or playstore. You should both re download the game if the issue persists.

[leaden ginkgo]

K thx

[ripe cypress]

When enemy near me my game freezing

[night cloak]

@ripe cypress Unfortunately it happens with low end phones, for now the only solution is to upgrade or lower your graphics to all the way to smooth.

[ripe cypress]

I'm using low graphic

[night cloak]

@ripe cypress Then, it's your device.

[ripe cypress]

Not my device issue

After update 0.10.0 I'm facing this issue

[night cloak]

@ripe cypress Well yeah, after 0.10 all low end devices are affected. It's fine for phones with better chipset

[ripe cypress]

This also lgaign on one Plus 5t

Snap dragon 845

😒

Same

@night cloak not need to upgrade device just uninstall pubg and play another game ;)

They not fixing glitch lag fps drops

:/

Just making new cloths

Nop

I have one Plus 5t

Snap dragon 845 6gb ram

:/

[toxic sparrow]

Does anyone here use apps like GFX Tool?

[fervent grail]

@toxic sparrow Using GFX Tools or any such application that messes with PUBGM terms of service are considered a bannable offense

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[worn forum]

Server top 500 get the conquerer rank right?

[rose thicket]

Why are servers misbehaving

80% of my shot dont register even if they hit the target and completly random spikes

[dire gate]

Lag lag lag 😡 😡 😡 😡

[rose thicket]

Lol k?

[edgy anchor]

pls fix the pingg

and why is server so laggy?

i used to play this game on 20ms ping constantly... but now 108ms+ ping only

[vital sluice]

@worn forum yes.

[edgy anchor]

pls run server maintainance on asia servers

[vital sluice]

@edgy anchor and @rose thicket, you can try switching network connection also repairing the game. There was a survey done before,let's hope it gets better with time.Also,please do report the issue in-game and let the customer service know about it.
The more reports they get ,the sooner they look into the issue. We will also try from our side and let the team know about the issue .

[edgy anchor]

thankyou logan

but how to switch network connection? @vital sluice

[fringe atlas]

Get a different net connection

[edgy anchor]

oh

i tried

[fringe atlas]

Ye

[vital sluice]

If you are on WiFi, switch to a different one . If data ,try a different service provider.

[edgy anchor]

i literally changed 2 ISP's

but it still remains same'

[vital sluice]

Do report it to the customer service then @edgy anchor.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[edgy anchor]

yes

and thx for immediate response

appriciate it

[vital sluice]

Not a problem!

[fringe atlas]

Well honestly 108+ ms ain't bad I play at 150-200+ ms constant +_+

Does affect a lot if you're playing fpp

But not much in tpp

[normal fulcrum]

@fringe atlas lol. I can't even tolerate 100 ms in tpp. I can feel the lag by then.

[fringe atlas]

@normal fulcrum well then it's probably cause I got a good device that I don't feel it much the freezing is there sometimes but it's bearable

Got a one plus 5

[normal fulcrum]

@fringe atlas lol. Getting a good phone has nothing to do with ping. FYI I have OnePlus 6T

[fringe atlas]

@normal fulcrum wasn't talking about ping. You said something related to lag

I said that I get high ping but because of that I don't face lag cause of my device

[normal fulcrum]

@fringe atlas Ping spikes results in laggy game. By the way you spot a guy, you are down. That is called lagged by high ping

[fringe atlas]

@normal fulcrum getting a high constant ping and having a fluctuating one are two different things

[normal fulcrum]

Smooth game is not always coz of great device, it also depends on internet. But you play in 150 to 200 ping so you won't understand all this.

[fringe atlas]

I said earlier that I get 150-200+ ms constant

I've played under 70ms ping but that's only when I join indian lobbied but I mostly play against indos with one of my Indo friends resulting in me getting 150-200+ ms

[vital sluice]

I think I've already told what can be done, @fringe atlas. Feel free to use #pubg-mobile or #chat to have conversations.

Or it's the same case above

[normal fulcrum]

I saw a guy who got stuck in a window somehow due to a glitch and still killed everyone and won chicken dinner. Should I report exploiting bug?

[fringe atlas]

@vital sluice sorry for the inconveniences

[vital sluice]

It's okay @fringe atlas thank you for understanding.

Were you spectating or how did you see it @normal fulcrum?

[normal fulcrum]

Actually I was patching myself beside that house and he killed me. I thought he shot through wall but when I went to spectate, he was sitting on kitchen table peeking from that small window.

I'm not sure how he got on that kitchen table as it is practically impossible

[vital sluice]

Only you can guess what you saw ,so can't really give my views on it. But if you do feel the player is exploiting bugs/hacking feel free to directly report the player in-game. @normal fulcrum

[muted dust]

What is wrong with ASIA Servers.? Ping is 50-80ms, but the lag is killing me. Please run a maintenance on ASIA Servers.

I try every single of connection just still the same

[normal fulcrum]

@muted dust Yes there's too much frame drop even on 50 ms

[muted dust]

Yes thats right dude @normal fulcrum

[normal fulcrum]

@vital sluice Ok. Let's see if I can encounter something like that again.

[lilac dust]

Is there any live Customer support?

I wanna talk with someone real not with bot

[muted dust]

Yeah, so do i. I want talk something about ASIA Servers.

Really, this frame drop at ASIA Servers will make players will move out.

[lilac dust]

I wanna talk about my ban with a real person cause I'm %100 sure i didn't use any of hacks or third party application Just my antivirus program Eset found 2 virus at Tencent file and deleted it next morning 10 years ban

I get it if 3 months or something like that but wtf is 10 year

[fierce plank]

Hi from yesterday we are facing serious ping issues. I am from Nepal and I have minimum ping of 220ms and it flys like superman to 900ms within fraction of seconds

[willow dune]

@lilac dust yes indeed ....the antivirus u used in your device caused modification/alterations/deletion of files related to game which was detected by the system so that caused the account to ban.

Weather it was intentional or not it ended the user agreement

[lilac dust]

@willow dune It's sucks

When my computer get virused

So i just should let virus to eat my computer because of not getting ban from Pubg mobile

[fading briar]

want to know the worst thing

[lilac dust]

Everything about Tencent Gamimg is sucks their Customer support they don't even have live their systems everything.

[willow dune]

It maybe was not an actual virus ....the antivirus detected some files as virus and deleted them @lilac dust

[lilac dust]

It is

Cause it found 991 files virused

Not just Tencent file

I send them a prove about it

They just send a bot messages

[maiden salmon]

How that happened ?

[fading briar]

20hour

wtf

[ruby totem]

Prob bug

[willow dune]

Do ya know what a virus is?
Its just a code
Multiple files can have some same portion of code which may relate to that of a virus code

[ruby totem]

Or hacker

[lilac dust]

@willow dune sorry but i have files to be protected

I can't lose my hard drive for just a mobile game

I have the real one

I didn't get ban from it why???

Sorry steam version

[willow dune]

@lilac dust as i mentioned above

[lilac dust]

Their system is just simple like that?

Dude i dont even care if i did not bought the rp 3

[ruby totem]

Tbh their "backend system" is a bit too jumpy

[haughty cypress]

:0

[nocturne crag]

@timid sedge yeah, I continue to type and press the send button but it just stays like that.

[wispy matrix]

henlo frens

[upper salmon]

I swear to god they gotta fix the random disconnections ,I almost 1v 4 a Squads.3 of them were down but nope I had to disconnect and die

[bitter warren]

The game kicked out my squad for seven times, when we finally were in the game again, it kept skipping frames and we keep getting the "no connection to server" message rn. Is Tencent having problems with its servers (No it's our internet nor our devices cause we played other matches before this match and everything was smooth)

[fickle bough]

Please help, its really important or ill lose my rank

So i got disconnected at the starting and then the app closed and when i rejonied it said “you were killed in the last round”

But my friend says im alive

How do i go back?

[pale falcon]

you can’t go back, it’s a bug

[fickle bough]

Ughh

[pale falcon]

it’s happened to me before

and i died

my friend said i didn’t die

you were probably knocked and revived

same situation happened to me

[fickle bough]

Well pubg needs to fix this instead of adding disgusting childish outfits

[maiden salmon]

How can remove it 18+content

?

[delicate pagoda]

Why there is pistols in the sniper mode it's really annoying

You can't play without someone killing you from behind with pistols

You guys should remove it

[fervent grail]

@delicate pagoda That is not out decision, it is the decision of te developers.

[umbral root]

@potent zealot

[normal fulcrum]

@maiden salmon 18+ content?

[warped egret]

yes yes

yes

yes

yes

[elfin echo]

Yes

[elfin zodiac]

Stop @warped egret @elfin echo

[white steeple]

Recently I am getting high ping(350ms+) in Asia server. I have checked my network and working fine & latency of network 30ms.... while checking ping with Google shows 50ms to 70ms for Multiple samples (around 30)....

[little delta]

Wat will be the reasons for high ping in rooms?

[bitter warren]

@wispy atlas wrong text channel, stop spamming this channel

[night cloak]

Kiedy PUBG lite dla komputerów?

[wispy matrix]

@night cloak english mate

[vocal minnow]

@white steeple It's a server problem.

@night cloakNa razie brak wiadomości.

[stable crow]

Cheater live on youtube

[bitter warren]

@stable crow send screenshot and link to customer service Tencent

if possible add video evidence

[white steeple]

@stable crowdone a lot... still those cheater's IGN not blocked... even I posted in here and sent multiple emails to Tencent... nothing happens

[bitter warren]

@white steeple that's strange, when I report people Tencent bans them

[white steeple]

@bitter warreni have attached video proofs too...