questions

[copper parcel]

Like playing 1-2 game without any fps drop

Than boom

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

aight

[copper parcel]

Aight thanks for no helping

Goodluck

🤣🤣

[deft swift]

yo i need help

I didnt get an achievment that i shouldve gotten

[night cloak]

Which achievement, @deft swift?

[deft swift]

weapon master

[night cloak]

You need to knock and kill with the same weapon, @deft swift.

[deft swift]

i did tho

it didnt give it to me

[night cloak]

Including granade kill.

[deft swift]

yea

i threw 2 nades and it said you knocked and you killed

[tender steeple]

If I knock someone with gun and then run a car over him will I get a car kill for weapon master or I have to knock and kill both from car to get weapon master?

[eager halo]

GFX tool allowed or not ?

[night cloak]

Nopez @eager halo.

You have to knock and kill with car , @tender steeple.

[steady badge]

Are you bot @night cloak

[tender steeple]

Ok

[night cloak]

Including vehicle kill. You need to knock and kill with vehicle , @deft swift.

[deft swift]

is there any way you guys could give me the achievement? i feel like i derserve it

yea i did

[night cloak]

No, @steady badge.

[deft swift]

i hit a bot with a car

and it just said killedc

[night cloak]

The person should not die eventually after knocking. He should die immediately .

[deft swift]

yeah he did

could it have been that i didnt knock the bot it just killed him?

[night cloak]

No that can't be a problem.

[deft swift]

ok

[night cloak]

Then try again. Maybe sometimes you didn't get it in first try.

[deft swift]

it was like 20 tries xd

ive been trying to get it since season 4

im kinda scared to play solo v squads but if i play normal squads my team steals my kills

[night cloak]

Maybe you have done something wrong.

[deft swift]

maybe

but is there any way that you guys can see my game

[night cloak]

No.

[deft swift]

ok

im gonna grind for it now

[velvet vault]

Hey guys I am using a SD845 device and my graphics are set to smooth-high to save battery. I have reached Ace tier with 5+KD ratio in the past two seasons.

So my doubt is that if I set frame rate to extreme will it eat up my battery?

Will the gameplay improve? I've been seeing videos telling that 60fps will help in close combat

[deft swift]

probably

[night cloak]

Not really.smooth and Extreme is recommended, @velvet vault.

Battery might will drain slowly after setting that graphics but for gameplay improvement it totally depends upon the connection, ping and lag .

[velvet vault]

Ping is fine. It goes upto 80 not more. Game is improved now. I don't face any lag or frame drops that often. It was bad when 10.0 update came out.

[tender steeple]

@night cloak how to contribute to be contributor? 😛

[velvet vault]

Only on one occasion that I faced my character couldn't move for like 5 seconds and then it was okay. No problems at all. Will try the smooth-extreme settings.

Thank you @night cloak

[night cloak]

You're welcome.

Please check your dm, @tender steeple.

Hello, idk if i should ask here about Tencent Gaming Buddy,
as i am running PUBG Mobile on my laptop (i7 7th gen, 16gb ddr4 ram, amd r7 4gb dedicated gpu)
The game is not smooth, there's still a lil bit of lag and sometimes freezing.
I've been searching for fixes for a long time but still, and btw my ping is maximum 60.. thanks

#emulator-support, @night cloak.

[storm flume]

Hello, @night cloak!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[night cloak]

thanks @night cloak @storm flume

hello guys i want to know if some one really cares about fairplay in pubg moblie

If you do so tell me the flip is wrong with the anti cheat system of yours cos One Guy Name Yam Raj is hacking since session 2 and does live stream and he is currently on ASIA TOP 5 Player

[tender steeple]

Alot of people reported him already but no actions taken against him by staff

[serene steppe]

My brother has been hacking since season 3 and i have reported him many times and with other accounts too and got my friend to report him and he still playing fine i have told about it here but no one cares

[night cloak]

Guys your Anti Cheat system just sucks because literally everyone one from INDIA and no action was taken and my account was banned for 2 month for no reason

Thanks for nothing guys best customer support ever

I know you guys are nothing

but is just wanted to know if any one really cares

[elfin zodiac]

@lapis crest we are not customer support, that's in game. Also all bans are for a reason. You did something to deserve that ban

[fringe atlas]

@serene steppe lol break your brother's phone then if he's hacking :v

[hard rivet]

??? Cheat

[spring void]

@fringe atlas #chat

[pine halo]

@lime juniper ping problem?

[lime juniper]

What are you referring to?

[sinful harbor]

@lime juniper how can i delete one of my linked account

[lime juniper]

That is not possible.

[vagrant dew]

@lime juniper yes u can unlink ur account

Is possible through Facebook

[lime juniper]

It will not unlink the account.

[vagrant dew]

I thought if u delete it through Facebook the link account will be compromise

Maybe am wrong

[fringe atlas]

@spring void don't tag me again

[strange arch]

What the hell... Is this ping?????

[sonic wadi]

Hello friends.
I faced this weird glitch. I've more than 250 friends in my PUBG Account including Facebook friends.
But when I launched the game few moments back it's just 93 friends. How shall I bring it to normal?

[night cloak]

sigh hope i get unbanned i seriously did nothing and 10 year ban is a bit over board

[charred turret]

Help

I purchased 799 INR ie 600UC pack and the cash was debited from bank account but the UC wasn't delivered ... Pls reply some help

[eager halo]

playing pubg mobile through another application rather than tencent is allowed ... like phoneix ???

[night cloak]

No. It is not recommended, @eager halo.

Please contact customer service in game, @charred turret.

[eager halo]

ty

was only making sure that its not allowd cuz some friends were asking & wanted to make sure of that

[elfin zodiac]

@eager halo pheonix os will get you banned very quickly, if you are going for an emulator, use the official

[lean crescent]

😌 People use phoenix OS and hopefully no such issue I have seen but TGB is always the best @eager halo

[charred turret]

@everyone how long will they take to respond, they are not replying it's been 12 hours now

Has anyone contacted the customer service before .... Can some one tell me what the process was

[jolly portal]

@lime juniper are there any updates on server expansions to the southern africa region?

[lime juniper]

Not yet. During 2019 is all we know for now.

[jolly portal]

when are they implementing the region locks?

[mighty schooner]

I need some help Error403 (not gonna tag)

we had the bargain thing for a few days. I managed to bargain a backpack down to a good enough price to buy it.
However, the bargain tab itself has disappeared (probably because the event ended) BUT the item I was supposed to buy had another 18 hours on its own timer. Basically I had the impression that I’d have another 18 hours after the event got over to buy my bargain. please let me know what the timer for each bargain item represents

[lean crescent]

@charred turret Wait till they don't reply my case is pending since last 15 days😂

[charred crystal]

does use of gfx tool lead to ban

[lean crescent]

@charred crystal Yupee😊

[night cloak]

@lime juniper

In sorry when is the next update bro?!

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[rapid knot]

Beta can support my phone
Redmi note 4

[night cloak]

Beta registrations are closed . It might support your device, @rapid knot.

[rapid knot]

Hoo beta is only limited users?

[night cloak]

Yeah.

[rose thicket]

How often do staff check reports(if at all) cuz all i see are cheaters eather from india or chechk republick and soo on

Im literaly specteting a cheating team

[night cloak]

We don't check repots here . You can ask to customer service, @rose thicket .

@rose thicket The dev check reports when there's too much report.

[rapid knot]

TQ @night cloak

[vital sluice]

So the enemy would have shot it outside the zone @cobalt nexus.

Maybe he rode in from somewhere , the fuel could have been consumed very less, @cobalt nexus. If you feel it's some bug ,report it in-game .

[limpid swan]

Hey guys ! Someone please tell me how to fix audio not working at All ? Or only works when I delete data

It*

[storm flume]

Hello, @cobalt nexus!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[covert berry]

Hi I have not consumed any terms or any laws and I have not used third party applications and I swear to you and you can check
My account I am a charger this season and the fourth season and I want to pay the sixth season Please understand with me to me I did not do any moral work or try cheating I respect your fatigue and I see you on our service and your effort to maintain our accounts, but, I hope you recover my account and thank you for your efforts and do not forget my efforts that you made to the account

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin zodiac]

Your account was permanently suspended, and cannot be recovered @covert berry

[covert berry]

But I have not done any cheating and fraud because of my 60 level @elfin zodiac

[elfin zodiac]

We cannot do anything please stop @covert berry

[covert berry]

OK Thanks

[midnight sail]

Hello

Can anyone explain me why i am getting " abnormalities detected and 10 min ban" in every match ending. I am not using any vpn ,host etc

[night cloak]

@midnight sail are you leaving your matches while your still at spawn island after joining?

[midnight sail]

No

[night cloak]

Do you have a screenshot of it saying you getting a 10 min ban

[midnight sail]

I don't know what does it means actually.. its ban or what idk.
It shows, "abnormalities detected in your clients. Please check your internet connection.
Unlocks on 2019-01-29 and the time with 10 min +"

[night cloak]

lucky i had 10yr ban for nothing i lost 500 dollars

thinking about sueing

[random knot]

Rip

Just a question if I was trying to prove a point on someone who is trying to act greater then they are and calling people at a certain level trash is that a against the rules or no?

[faint bronze]

Quick question
Do we get banned for using vpn to play PUBG?

[night cloak]

its just trash talking @random knot

[random knot]

Understood

[elfin zodiac]

@night cloak all bans are for a reason, none are for no reason, you did something to deserve it

[night cloak]

thats untrue mate cuz i can bring over 100 people who would say i have no hacks no gfx nothing that voilates rules u loser

[elfin zodiac]

You cant sue a company for nothing

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

i lost money to abunch people anti cheat dont work right

[crimson cedar]

Reeeeeeeee

[solemn turtle]

@lime juniper

May you help me pls

[elfin zodiac]

All bans are official, if you think it was a false ban, then press file claim. Please stop talking about it here

@solemn turtle what's wrong ?

[solemn turtle]

Ive been doing all the steps for weapon master and did not get it

Like i think i did em 3 times

[night cloak]

they do nothing about file claim but whatever

[solemn turtle]

All in 1 mach

[elfin zodiac]

You have to complete in in 1 match in platnuim or above

[solemn turtle]

Yup

Im platnium 5 in squads all in 1 mach

Match*

[elfin zodiac]

What server ?

[solemn turtle]

Europe

[elfin zodiac]

Mode ?

[solemn turtle]

Tpp

Classic

[elfin zodiac]

Ok, if able to I will help you today

I'll see if I can help you get it

[solemn turtle]

The names TXUnkn0wn47

I already did it like 3 times

Kill a enemy with ar smg shotgun sniper throwable and vehicle

[elfin zodiac]

Did you get a vehicle kill ?

[solemn turtle]

Yes

[elfin zodiac]

You forgot an ar

[solemn turtle]

Like directly with a car

[elfin zodiac]

Oh nvm

I thought that said or

[solemn turtle]

Haha

Ye im pissed

Ive been trying from the morning till now

[elfin zodiac]

Just a sec

[solemn turtle]

Mk

[elfin zodiac]

Yea I'll see if I can help ya in about 20 minutes

[solemn turtle]

How u gonna help me

[elfin zodiac]

Get in a match with ya and make sure u get the kills with the right guns

[solemn turtle]

😑

I have to do all of them again

Ughhhhhhhhj

Im telling you i woke up at 8

[elfin zodiac]

And if it doesnt work I'll report it

[solemn turtle]

Its 9 pm rn

Ive been trying from the morning

Ti noe

Now

[elfin zodiac]

Did you knock and kill all with the same weapon ?

Like knock and kill with a scar

Knock and kill with a throwable

[solemn turtle]

No

[elfin zodiac]

And so on

That could be why

[solemn turtle]

🙃

I broke a pair of 35 dollar headphones raging about this

Earphones*

[elfin zodiac]

Oof

Let's take this to dms

[solemn turtle]

Mk

[wooden spade]

Hi
Please Help Me
My Acount Banned Minutes ago
I don't Use Bug Or Cheat And My K/D its very low
I do not know Why Banned
what should i do?
Sorry For My Bad English

[ocean lava]

@faint bronze @midnight sail VPN and Ad Blocking apps and host files..etc are not prohibited to use, but from experience they seem to be the no.1 reason for small time bans (10 min bans) , probably they make the anti cheat system think you're game version is from different region and it counts that as a data change so it issues a ban, and most people don't know this so they play again with those apps on so they get 3 bans , if you get 3 10 min bans in 24 hours it automatically becomes a 10 year ban... so if you use VPN or an ad blocking method make sure ou disable it while playing the game.

[midnight sail]

I have not used any vpn or adblocking apps

[faint bronze]

@ocean lava
Thanks

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[ocean lava]

@midnight sail so, 1st i have to say, no one here (as far as i know) can do anything about bans, but if it's still in the stage on small time ban (10 min) i can try to help you figure out what the issue is... if it's a long ban, only in-game support handles this (and they rarely reverse bans)

@faint bronze yw

[midnight sail]

I don't know. Just i am getting 10 min ban from yesterday in every match

[ocean lava]

@midnight sail 1st thing, if you get 10 min ban in one day, don't play again in the same day, to avoid getting a 10 year ban

[elfin zodiac]

@midnight sail all bans are official and permanent, nothing can be done, please dont carry the conversation on.

If you continue appropriate moderating measures will be applied

[ocean lava]

@midnight sail if you need more help pm me, people around here are not patient today lol

[random knot]

Ok

[midnight sail]

Ok thanks

[solemn turtle]

@scenic lark

[midnight sail]

No need

[elfin zodiac]

@ocean lava actually it's nothing to do with patience, this is from error 403 themselves

[restive kestrel]

Lmao type in youtube 10min ban and you see everywhere that only hackers get it so ..

[elfin zodiac]

Because people will argue over and over again

[random knot]

So every time I post something in #activities this 002 person keeps deleting the message before then reposts it

[ocean lava]

@restive kestrel not true.

[restive kestrel]

99% of hackers get this ban 10min

If not permanent

[elfin zodiac]

Can you do it again ? @random knot

[ocean lava]

@elfin zodiac i understand, but a lot of cases they really don't know why are they getting it, so if they need help and i see it , i like to help... like i would if it was me.

[random knot]

@elfin zodiac they probably read my message

[elfin zodiac]

You would be surprised, alot of people know why but they try to lie their way out @ocean lava

[random knot]

But as you see I wasn't just talking to myself

[ocean lava]

@restive kestrel if cheat detected it immediately issues a long ban , 10 min bans is for minor stuff , the fact that some cheater get it, means they are ahead of the devs

[random knot]

Would have taken a screeny

[elfin zodiac]

L @random knotpost something else in there

[ocean lava]

@elfin zodiac i used to get 10 min bans every day, until i disabled the ad blocker

[random knot]

I will attempt you get back to your discussion @elfin zodiac

[restive kestrel]

@ocean lava all hacker use vpn host to bypass anti cheat thats why they get 10 min ban

[elfin zodiac]

Oh 10 min ban from entering games ? @ocean lava

[ocean lava]

@restive kestrel i hate cheaters more than any one, it seems like since the last update i get killed by one every day, but that doesn't mean that all people are

[restive kestrel]

True

If pubg fixes vpn host abuse all hackers are erased for a long time

But i gtg now this channel is for support

[ocean lava]

@elfin zodiac no, while playing suddenly disconnects and when trying to log i get a 10 min ban, i tried every single thing, and factory reset my device several times, but i disabled everything in the device, and enabled one by one until i found that an ad blocking host file was acting like a vpn, and that was the reason, so i uninstalled, it and never got an issue since , more than a month now.

@elfin zodiac if i remember correctly i told Error403 about it a while back

@restive kestrel if they just fix the graphical glitches (people hide in walls...etc) this will close the door for cheaters script

[dense dove]

My account is being banned constantly for no reason, I know all the rules of the game and I'm not missing any, I have an iPhone 7 Plus I do not need third-party applications to run it
I need help with the error that my account has since it is being banned for no reason, I need real help. I'm not committing anything wrong
My id is 560932208
I need real help

[elfin zodiac]

All bans are for a reason, they are permanent until the time is up, nothing can be done, if you feel it was a false ban press file claim, please do not continue discussing it here @dense dove

[royal frigate]

I purchased 660 uc pack but money was deducted and i didnt get the uc ..what to do?

[lime juniper]

Restart the game or wait for an hour, @royal frigate. If nothing appears after that, contact the customer service.

[wooden spade]

Hi
My Acount Banned
I'm Playing 4 season without problem
I don't Use Bug Or Cheat And My K/D its very low
I do not know Why Banned
I'm Use VPN Maybe this is the reason
Please Check My Profile Game And UnBan My Acount
ID:StalKerStellar
5136896279
Thanks And Sorry For My Bad English

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @wooden spade. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[ocean lava]

@wooden spade if it's a short ban, just disable the VPN next time you play, it does sometimes cause bans.

[night cloak]

Anyone know what time does the ace server ranking reset

[night cloak]

It resets daily when you collect your daily login reward @night cloak

I’m #330 in NA

Oh ok thnx

[wooden spade]

Wait ten years 🤔

[austere oyster]

@night cloak

[night cloak]

Hi, is there a good man who can help this little sad soul? xD :3 I have cookies !

[serene steppe]

Again why is no one playing FPP Solo Sanhok at all

[night cloak]

The thing is, in the server where I am in PUBG MOBILE, there is a lot of players which are: agressive, toxics, spamers, sh*t talkings, trollers. And I usually block them so I dont have to deal with them and just ignore them, but now my "Block List" is full and I want to make a request or talk with someone from the support staff of PUBG MOBILE to make that "block list" more bigger cuz there are a lot of players who piss others ones really hard. Someone have an ideea of what should I do ? One day ago I sent a e-mail to the Play Store app, to Facebook, Twitter, Youtube, Instagram and theny still didnt answer :C

[tidal warren]

There is no such thing as “block-list” within the game, only option is to unfriend them. Are you talking about this Discord server or the game? @night cloak

[night cloak]

Im talking about this @tidal warren

[tidal warren]

Oh I see, sorry didn’t realize you were referring to the chat. I’ll add your suggestion into a channel meant for weekly reports. I agree, they should extend the block list. @night cloak

[night cloak]

Thanks for you attention @tidal warren ❤

[ruby totem]

pubg crashes after about a minute of starting

[tepid tartan]

Ping is so high and I Usually have a steady 40-70

It’s going to 300-960

Making it unplayable 😔

[ocean lava]

@tidal warren can you also add to the weekly report a suggestion to ban the nazi symbol (swastika) character in names , a lot of players have,,,it can't be difficult words can be censored in chat so this one character shouldn't be an issue. ,

[upper osprey]

Dude the swastika is a sign of peace Adolf Hitler turned it sideways and gave it another meaning nothing wrong with that symbol go search it @ocean lava

[ruby totem]

truth

[ocean lava]

@upper osprey the way it's specifically used is obvious, the Indian sign also looks a little different, and i think we can live with out this one sign ...that we all know that the garbage people who use in game don't use it as a piece symbol

[tender zenith]

I'd like samsung Note 4 to get optimization in the shortest time
It can get 50-60FPS in HD Graphics.

Pls Optimization To Note 4 HD Graphics

[upper osprey]

@ocean lava no they use if for other meanings but, the symbol can't be taken out bc of it's past the correct way for the symbol is there and means peace but if they found a way to have the Nazi one then yes they would take it out, and their will need to be more then one report of that symbol being an issue

[ocean lava]

@upper osprey people did say something before, i'm just repeating hopefully rational people would listen.
most people now a days (unless Hindus or Jainas , or few who knew history) will associate the one shown in the game now as the Nazi symbol...and it's mostly used in game by arabs (i know because i'm one) specifically as a hate symbol ...all i asked for them to add it as a suggestion, and the devs see
lets ban it and see how many complain they can't use it for piece :)...anyway, we can't chat here, if you like you can mention me in the general chat.

[prime musk]

Hello guys, how can i send pictures of hackers in PUBGM ? i tried through TGB and i couldn't link the screenshots since it keeps telling me 0 images and videos available, and on phone it doesn't give me the option to link any pictures or videos in customer service.

[night cloak]

@prime musk If you're having issues uploading images, just upload it to drive or imgur, copy the link and send it to support.

[prime musk]

ok ok ty i will upload them to imgur and send it to them

[gloomy coral]

Have a question

Haven't been able to Solo que for FPP since i broke the top 100 for NA servers. Was ranked #53, now I've fallen to 80 after 3 days of 15+min ques

Says average time = 7min, sitting on 15:45 now

[night cloak]

@gloomy coral That's actually normal at the peak. People usually waits up to an hour. Just play some other modes if you cannot wait that long.

[gloomy coral]

REALLY?!

😮

[night cloak]

@gloomy coral Yes, there's a lot less people playing at that tier. So you gotta understand.

[gloomy coral]

I thought that might be a large factor

Figured I would confirm my theory

Thought maybe i broke PUBGM...

LoL TY!

[night cloak]

You're welcome.

Should you have any other questions, concerns or inquiries, do not hesitate to contact us back.

[tardy ocean]

Hey guys If I switch sever from Europe to na will it change my my rank or dose it stay the same

[night cloak]

@tardy ocean Ranks are based on server. You'll have to fresh start if you're going to switch servers. So yeah, you'll start from bronze.

[tardy ocean]

Okay thx

[night cloak]

my second account was banned to and i have no hacks no gfx no nothing i haven't touched the other account in over a year wtf

i have checked i have not voilated a single thing

So the biggest question is when is 11.0 gonna launch globally.

[deep cobalt]

Help me please please

[haughty void]

What u all r doing Pubg mobile devlopers

Hakers are live streaming in youtube

😡 😡

[quick comet]

Still having ping problem on Asia server. I have better ping on Europe server though i am living in Pakistan.

[night cloak]

That's because Pakistan is more European than asia

[glossy sentinel]

Can i get undeafended and unmuted ive been deafened and muted for a straight month

It would be much appreciated

[night cloak]

?

[glossy sentinel]

Not able to talk to anyone

[night cloak]

Weird texture :)

You got muted?

[glossy sentinel]

nah

[night cloak]

What happend then?

[glossy sentinel]

Nvm

[night cloak]

しい?

Hàn Zí and kana 🤔

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

Please refer to FAQ 2.9 in #481198147478224896 for further information, @deep cobalt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[vital sluice]

@night cloak ^^

@night cloak kindly read #481198147478224896 2.9 full.

[night cloak]

bruh shut up

i did

[vital sluice]

Good.

[night cloak]

jesus i was just saying my second account was banned jesus

[graceful oxide]

Having trouble getting into two man squad too, over seven minutes for a game in FPP ,NA server

I am level 54

[vital sluice]

It's due to lack of players playing the same mode at the same time , try again later or try switching up to a different mode for now. Also do let the customer service know about the long waiting time in-game itself please. @graceful oxide

[graceful oxide]

yah yah

[cunning kraken]

hello, my name in the game is: DRUGSsilva and I played 2 games without collecting any vest, backpack or helmet, I survived to the end in the diamond category and did not count on the "command" mission help me please

[brazen coral]

This glitch happened earlier and I couldn't move or exist the car

[charred turret]

@cunning kraken u need to complete that in solos at plat tier or above

Lol

[cunning kraken]

@charred turret

in the mission says any way, I won in the squad

“win 50 games in the platinum category or higher without wearing any helmet, vest or backpack”

[flint garnet]

@cunning kraken it must be solo games

The translation in your language isn’t correct

[charred turret]

It's solos buddy ... I'm sure and u need 50 wins like that

[flint garnet]

@cunning kraken

[cunning kraken]

in my language is incorrect then ..

[charred turret]

Yep .. appears so

[cunning kraken]

Sorry...

[flint garnet]

Yea, you can report it in the game if you’d like

[cunning kraken]

I denounced, but does it work?

[vital sluice]

@whole brook that channel has been reported, please report it directly in YouTube .

[whole brook]

@vital sluice okie dokie

Wait what bout the account?

[cunning kraken]

Can you let me know if I report my problem, help with something?

@flint garnet

[flint garnet]

@cunning kraken I do not quite understand what you mean

[cunning kraken]

If I report my problem in the "report" game, will they do anything about it?

@flint garnet

[flint garnet]

@cunning kraken yes, developers receive and review all the reports. It just takes time because there are tons of them.

[cunning kraken]

thank you very much

@flint garnet I'm Brazilian, it's hard to talk here, but you helped a lot!

[flint garnet]

You are welcome

[cunning kraken]

Thanks

🙃

hard!!!

;-;

[hollow fulcrum]

Can someone help me

PUBG mobile on emulator btw

[flint garnet]

@hollow fulcrum please use #emulator-support. To get access to emulator channels assign emulator role in #504819353049628683

[hollow fulcrum]

Ok Thank You!

[humble sierra]

How can Mongolia get our own server?

[haughty cypress]

is that a bad joke?

[humble sierra]

maybe

[haughty cypress]

hmmm

[icy carbon]

How to send gift to friends?

[onyx cairn]

@icy carbon
Be friends more than 24h, synergy higher than 20 and have enough UC to choose a gift in the UC store that can be gifted by tapping on the small present next to the pay option!

[haughty cypress]

@icy carbon go to shop, some stuff have a present icon at the bottom @icy carbon

sorrys for double ping whoops

[onyx cairn]

🤦

[haughty cypress]

oh wait i didnt notice you already answered, fat rip

[icy carbon]

Okay, thanks

[carmine anchor]

How come in one of the updates it said crossplay enabled but i just found now that its fake?

[glass badger]

Is it safe to buy UC from www.midasbuy. In India?

Through Paytm

[night cloak]

Yes.It ia safe, @glass badger .

What are you talking about, @carmine anchor?

[carmine anchor]

The update i think in s4 or the end of s3 or the end of s4

[kind drift]

@carmine anchor it isn't fake 😒

[carmine anchor]

Well what can you crossplay with

What platforms

[versed ermine]

i wanna know about clan perks and how its work?? members can collect those items??

[fresh swallow]

Hy how do i get pubg mobile to sponsor my content like they do for izzo and all

@blazing wolf

[cerulean hazel]

I have issue

Server time out reconnect anyone help me

[tribal loom]

Hello

Can I join in beta version

Can anyone help me?

Hello

[night cloak]

@tribal loom it is currently closed for new registration.

@tribal loom #537994952119156756

@night cloak i dont think so

[twin obsidian]

@night cloak it is closed

[night cloak]

@twin obsidian okay

[signal pollen]

hi

is this where I report hackers?

[storm flume]

Hello, @signal pollen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[night cloak]

Pubg mobile team decides that , @fresh swallow .

If your content is attractive and if you got views then they will notice it.

Are you on wifi or cellular data @cerulean hazel?

[oak gulch]

What the different ? @night cloak

[night cloak]

Sometimes Wi-Fi router connection gets blocked by pubg so that error occurs, @oak gulch .

[oak gulch]

mm

[strange arch]

How can I equip bag and helmet skin and not show in the lobby?

[night cloak]

It is a bug, @strange arch. It will be fixed soon.

[strange arch]

@night cloak hope so.

[signal pollen]

The in game report thing is not working

People are using antiban scripts

How do I report them

[night cloak]

You can only report through in game.

[fresh swallow]

I got views on them...

But not stable @night cloak

Lol

[night cloak]

Alright.

[fresh swallow]

So.. I won't be noticed haha

:

[charred turret]

Hey anyone how the refund works .... I mean I hear that of I request to the customer support in game it's will lake weeks ... But policy says I will get only 7 days to effect a refund to the customer service

Pls help me with this issue

[dusty thicket]

на русском кто то понимает тут?

[night cloak]

English please, @dusty thicket.

Yes. I think you need to contact customer service for refund , @charred turret. But it may take time .

[dusty thicket]

Good afternoon, dear developers, I would like to file a complaint against cheaters in the game. the other day we had a game with a squad we stumbled upon cheaters. they pinch Kalash from 6x to the far distance and, moreover, their car goes faster than expected. Nickname of these players gewqwegr, AhmedNFS, Hajarrr5, 7imouDz, the situation here is such that cheaters help another player in their squad to promote in reytenge

[storm flume]

Hello, @dusty thicket!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[charred turret]

Ok so if I submit a complaint via customer support in game ... They will at last ask for my email to contact me .... Is that the process or will they send a ticket to my mail

@night cloak

[night cloak]

The customer agent will approach you soon after sending message to customer service, @charred turret.

[charred turret]

No .... They asks for my email ... Then after that they send a message in chat to be patient and then nothing ... No mail, they didn't send me a mail which says that they have received the request

[night cloak]

Yeah that is automated bot reply after that it will take time for actual reply from customer service.

[velvet beacon]

When are the India series results coming?

[night cloak]

Please join pubg mobile india server from #481199117381533716 for information regarding to that tournament, @velvet beacon.

[wispy token]

what happened to the russian servers, why did everything get knocked out?

if something please write without a tag, and then the text back to front will be

@night cloak

[night cloak]

Can you explain what are you talking about, @wispy token?

[karmic flax]

Good day, i would like to ask if there is a rating bug in pubg. I had 86% rating on a game, 3 kills and survived for more than 20 mins. But all i got was -2 points.

[wispy token]

from Russian servers all thrown out and now it is impossible to enter the game @night cloak

[night cloak]

Can you provide screenshot, @wispy token?

Yea seems like there is, @karmic flax. You can contact customer service for more information.

[wispy token]

the whole Russian server explodes from the questions, but the support does not know what to answer, since there is no information

[karmic flax]

Contact customer service ingame? Or is there other places to contact them?

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

@karmic flax ^

[wispy token]

15 minutes already loaded

[night cloak]

Are you on Wi-Fi or cellular data @wispy token?

[wispy token]

wifi, just at one point, threw out of the game and everything, and I'm not the only one

[night cloak]

You can try switching to cellular data.

[wispy token]

@night cloak I tried, apparently something with servers

[night cloak]

Okay . Thank you for the report.

[versed ermine]

someone explain me about clan perks plz...

[muted schooner]

help !

i played 4 member squad but my points added 2 member duo

please fix it we won 3 time 1.st ___1 time 2 rd ____1 time 3 rd

give me back my points please

[storm flume]

Please refer to FAQ 6.1 in #481198147478224896 for further information, @muted schooner. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[last drift]

Wtf I hate this game

[night cloak]

@muted schooner Hello Serkan, the points are showing to be added to your bronze tier and not your diamond tier in which meaning that your probably not playing on your server which you are tier diamond in. Check to make sure your in the correct server.

[last drift]

I landed and died

com fall

from fall

I died once I landed

happened 2 times

Help!

[storm flume]

Hello, @last drift!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[night cloak]

@last driftIf f your character hits something midway flying it will cause your character to be as if they were falling from a high location in which would cause you to get knock/die.

If it doesn't it might be bug. You can report it in game.

[crimson ice]

@modern gale have u heard of India's PM interview in which he talks about PUBG??

[night cloak]

Do you need any help, @crimson ice?

[last drift]

None of my friends died

m the parachute leader

nothing infront

FREAKING game

[night cloak]

So report the issue in game.

Lol that was staged @crimson ice

On top right, that’s where you change it @muted schooner

[last drift]

No use reporting in game

[wispy matrix]

@night cloak off topic but may i know ur previous name?

[muted schooner]

@alpine pilot :d lol

u dont understand my problem

[night cloak]

It was Wang

[wispy matrix]

yea i remember u

[muted schooner]

damn

[night cloak]

Sometimes if the game doesn't load properly it might switch the server . So that can also cause it.

[muted schooner]

@night cloak done

dammit

[night cloak]

@muted schooner from this picture you showed me, you aren’t gaining your points because you aren’t playing on the same server, it says your in bronze tier.

[muted schooner]

@night cloak lol thx :DDD jajajja

damn right upper side

asia

im europe player 😄

lol damn

3 x soup dropped

[night cloak]

@muted schooner Your welcome, glad to help. Enjoy the rest of your day/night!

[noble flume]

Why there is low plus in crown in asia server either im dying or winning in #10 or #3

[steady fog]

Why doesnt quick scope switch work

[night cloak]

You can refer to #481198147478224896 3.10 to know about how rating system works, @noble flume.

You need to reset your layout so that it will work, @steady fog.

[steady fog]

I have 3 times already

Why can't it just work

Tencent cant get 💩 right ever

[night cloak]

Make sure you have already enabled it from settings.

[steady fog]

Obviously

[night cloak]

Then it should work.

[steady fog]

Yea it should. But it doesnt

[night cloak]

Then try repairing the client.

[steady fog]

Lol

[silent atlas]

Can anyone help me please
I have bought the RE2 voucher and can't get the outfit please help me

[night cloak]

I believe the outfit is not out yet for purchase @silent atlas

[silent atlas]

When will it be out ?

[torn bough]

Does anyone have idea how to get loud volume of PUBG Mobile ? I have Note 8 and sounds gets to buggy if headphones removed in middle or inserted in middle

[night cloak]

Increase the volume through settings in game, @torn bough.

[torn bough]

tried it

doesnt work

[night cloak]

@silent atlas When the update comes

@silent atlas I looked and it says 24 days on the card so I’m assuming it’s until then.

Then does it work for other platforms, @torn bough?

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[night cloak]

@night cloak ↑

[torn bough]

Other games have working loud sound but only issue with PUBG

[night cloak]

@night cloak Bruh I'm telling him he'll get the outfit when the update comes

Okay . It did look like a question.

look*

[torn bough]

i even tried repairing game but same issue

[night cloak]

Okay. Thank you for the report. We will see if similar issues are happening with others.

[torn bough]

yeah most of the people of note 8 are having same issue

there are reddit post also

[night cloak]

Can you send the post at dm's, @torn bough ?

[torn bough]

ok a min

[opaque pivot]

Dropped points of the Season

[haughty cypress]

1. what do you need help with
2. that is an ancient version of windows

[night cloak]

I guess you were playing in different server, @opaque pivot.

[opaque pivot]

all in Europe.so is displayed in Season and profile

[untold dawn]

bro how to join pubg community and represent pubg through youtube

[storm flume]

Please refer to FAQ 7.2 in #481198147478224896 for further information, @untold dawn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[plain bone]

Can anyone tell me season 5 elite pass expire date @night cloak

[atomic blade]

for some reason its still not letting me pass this mission i repaired the client it didn't help at all any way i can fix that?

[night cloak]

19th march, @plain bone.

You need to complete the mission by going to chatroom, @atomic blade.

[atomic blade]

i did lol

i did ot many times

it*

im lvl 45 atm and it still doesn't let me complete this mission

ive wrote msg im every single chat that exists there multiple times but it didn't work out

[night cloak]

It might be bug then. You can report it in game.

[atomic blade]

i repaired client after that and i did the same thing again and its still like that

not letting me get id card lmao

[haughty cypress]

the problem here is that you dont know what a chatroom is im guessing

id help but i dont remember where the chatrooms were lul, im sure YT has vuds on it

[night cloak]

Oops wrong chat

[atomic blade]

i even pressed go lmao on mission @haughty cypress

[night cloak]

PUBG mobile new update 0.11.0

[atomic blade]

im not retarded @haughty cypress

[haughty cypress]

i remember having the same problem as you, im pretty sure its not bugged. just YT it up

[atomic blade]

when i press go button it redirects me here

which isn't it ig

[haughty cypress]

im 100% sure thats not the chat room

[atomic blade]

lol it's redirecting me there

@night cloak delete

[haughty cypress]

it would send me there too back then

[night cloak]

PUBG mobile new update download

[atomic blade]

it's not place for it @night cloak

remove msg

it's useless

well ty i got it now @haughty cypress

[night cloak]

hello?

How may we be of assistance?

anyone here

i can't login

Please contact customer service for that.

ok thanks

[gleaming abyss]

I restarted my game like 13 times

But my ping is stuck on 968

What should i do

[small stag]

So the beta is over?

[gleaming abyss]

Ok so now after 14th restart ping was fixed but i cant see the house

Still stuck after 15th restart

This happened after 16th restart

[quartz pivot]

Did you check your connection? @gleaming abyss

[night cloak]

@gleaming abyss Restart your router.

[gleaming abyss]

@night cloakdid that too

Even tried switching to data

[atomic blade]

restarting your game can cause missing textures @gleaming abyss

[gleaming abyss]

@quartz pivotyes getting 15 mbps

@atomic blade 16 restarts smh

[night cloak]

Yes. NASA is right.

[gleaming abyss]

It all started with 968 ping

[atomic blade]

it's your internet connection

[gleaming abyss]

Its not

[atomic blade]

I've never had ping over 100

= its not game, it's u

[quartz pivot]

In my case, i use 3G than 4G @gleaming abyss
Because, i have a heavy buffering of i use 4G

[gleaming abyss]

@atomic blade my game usually bugs to 968 and it can be fixed by restart

[atomic blade]

and depends on what server ure playing

[gleaming abyss]

@atomic blade bruh stop spamming sh!t if u cant help

[atomic blade]

what's ur average ping on server

u playing

[gleaming abyss]

@quartz pivot i tried 4g and data

[quartz pivot]

@gleaming abyssthen use 3G and test it ingame

[gleaming abyss]

@quartz pivotrestarting fixed it but texture was gone

[atomic blade]

or try repairing client

[quartz pivot]

Like @atomic blade said, restarting will lost a texture

[gleaming abyss]

@quartz pivotthis texture bug came after 10.0 and it gets fixed by another restart but it didnt work this time

[atomic blade]

it doesn't

[gleaming abyss]

It does for me

[atomic blade]

well

for me it losses even more texture

[gleaming abyss]

It depends

For me only the house im standing in loses texture

[quartz pivot]

Try reapiring client then @gleaming abyss

[gleaming abyss]

@quartz pivotdoesnt help

Its a bug

[atomic blade]

contact ingame support

there's section for that

[quartz pivot]

Or wait for another update

[gleaming abyss]

@atomic bladethey dont help xD
If i talk bout this issue they will reply with a totaly different thing for eg if i say that my crate section is bugged they will reply with something happening with inventory

@quartz pivot waiting for updates is the only solution

[night cloak]

@gleaming abyss Did you go to other apps/home screen while playing the game?

[gleaming abyss]

@night cloakno

I m aware of this issue guys this issue is not the problem

[atomic blade]

well gl with it

[gleaming abyss]

There was a solution

But that stuff doesnt work now

[night cloak]

My game often fix that bug after restarting.
Weird, try to reinstall the game.

[quartz pivot]

And i have an another problem
My game became heavy buffering when i play it. Sometimes the game works well but the game stopped for a second and the ping drop too.

[drifting sluice]

Can anyone help me figure out this glitch/bug. I use a Samsung note9. And sometimes I can't see what other users see. The first picture is suppose to be a concrete block so you can get up.om the roof.
The second is an entire house I can't see.

[night cloak]

@quartz pivot Do you teleport while playing or the game becomes choppy? (Fps drop)

[drifting sluice]

Game isn't chopping, no lags, or teleport, not even any buffers I the middle of game it runs awesome for me in that sence. This is why I'm so confused

[night cloak]

@drifting sluice I understand that it might be frustrating to face such bugs or issues. If you encounter any kinds of bugs or technical issues in the game, you've to report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report. You might not get a reply from support but they're always looking into every reports made by players. We cannot do anything here in discord. I hope you understand.

[drifting sluice]

I will be doing that next, it takes the game support days to reply sometimes. So I wanted to start here

[vital sluice]

The blocks are invisible now and the devs are aware and working on it @drifting sluice.

[worldly skiff]

Bonjour ne parlent que Français ! Il y a t’il une communauté Française ? Ou des communautés parlent Français ? Je trouve peut de personne

[soft gale]

wut

[night cloak]

English please.

[soft gale]

Also the developers been seriously optimised the game? I don't see much of any frame per second differences on some updates

[vital sluice]

There's a france server in #481199117381533716 @worldly skiff and assign yourself #481206659377790976 role from #482111832669159445 .

[worldly skiff]

Merci beaucoup Logan

[vital sluice]

de rien!

[inner ermine]

I got a s9+ today and when I try getting pubg it always says error code:495

[vital sluice]

Go to your settings, find the Play Store, force stop it, clear it's data and cache, then launch it again @inner ermine .

[inner ermine]

Thanks

[vital sluice]

You're welcome!

[sonic current]

Is there a permanent invite link for this server?

[vital sluice]

@sonic current, type .invite and you can get one .

[sonic current]

Thanks, man @vital sluice

[lean prawn]

pls fix this bug

[night cloak]

@lean prawn It's just a random glitch occurs due to high latency.

[lean prawn]

Pls help why is my game always get choppy

[night cloak]

@lean prawn After the latest update, the game became choppy for everyone. Maybe they'll fix it in coming updates.

[icy carbon]

What’s the issue if my ping is 20ms but the loading icon keeps on appearing in the middle of the game?

[pale surge]

Today i killed by a hacker

[storm flume]

Hello, @pale surge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[vital sluice]

@icy carbon the servers could be having troubles , do report it during/in-game .

[wispy token]

@night cloak everything repaired the server, thank you for responding

[icy carbon]

It has been happening since Vikendi’s update. Report in-game and same issue happens, only new bs crates

[night cloak]

No problem.

[lethal bronze]

This what players have been doing and you ban people who just want to play the game smoothly!!!

PUBGM's anti cheat is
trash af

[neat turret]

@icy carbon packets are probably getting dropped by your ISP en route.

[drowsy adder]

Is there anyone else getting this issue? I’m not getting a map to select for the event mode ?

[vital sluice]

Check pinned message in #537997950396399636 please @drowsy adder.

[drowsy adder]

@vital sluice just checked it out thank you man really appreciate the Info thanks again!

[vital sluice]

Not a problem!

[steel ore]

@storm flume sir when i play with my squad if i got killed it shows ''match has ended'' i can't spectate my team mates.
This happens everytime
???

Sometime it doesn't take ready or cancel command...
Plaese resolve this asap @storm flume

[vital sluice]

Please do report the issue in-game and let the customer service know about it.
The more reports they get ,the sooner they look into the issue. We have also reported players not being able to spectate sometimes. @steel ore

[steel ore]

Tq @vital sluice

i have reported several times and i have mailed sometimes... @vital sluice

[vital sluice]

It happens less now for me ,so they are definitely aware and working on it @steel ore . Let's hope it's completely resolved in the future updates.

[steel ore]

But they reply about mobile specifications that's all.... @vital sluice

[vital sluice]

Yes @steel ore ,after I switched to a higher end device that issue is very rare for me . But still occurs so you are not alone . Like I said,let's be patient and hope they fix it in the future.

[steel ore]

My friend is mailing pubg mobile daily but he gets these replies...
So we uninstalled the game😠😠

@ @vital sluice

@vital sluice i have snapdragon 625 mobile i think it's not my mobile problem

[vital sluice]

They receive multiple reports from many everyday ,it will take time to get everything fixed . @steel ore

[formal locust]

Anyone had the issue of all their friends being deleted and not returning after reboot etc ? Tag me pls if you know what’s happened

[steel ore]

@vital sluice it's major bug all our surronding friends also said this and reported pubg

[vital sluice]

I get you @steel ore , we are not developers of the game . We have also reported it , kindly understand and move to #chat or #pubg-mobile . Can't help any further .

[steel ore]

Tq @vital sluice

[ancient kestrel]

Will i get if i will mirror(Chromecast) my screen to tv or pc while playing pubg mobile?

[vital sluice]

We have already answered you this before , we do not recommend using it @ancient kestrel.

[ancient kestrel]

I know but some reddit users are saying that it is allowed, so i am confused

[wispy matrix]

why do something which has even 1% chance of getting u banned? thats y we take precaution and play it as simple as we can

[ancient kestrel]

Ahh that's why i have not tried yet

[prime arch]

Hi, is it possible to use the track of the "PUBG Mobile - OPPO India Series 2019"-Trailer in one of my new videos on Youtube(monetized)? If not, how can I get a licence for this soundtrack?

[formal mortar]

I did not get any mysterious airdrop like 10 day

Want to buy a skin though it....but did not get any

[steady iris]

Can we still get the $2 rewards from Google play?

[unkempt flame]

i have the video with me with these cheaters! so annoying!

[quartz pivot]

Hey, i guess i found a cheater in Asia now

This player shot me with no recoil using AKM

[night cloak]

@unkempt flame that's chinese ver.

This is for global

[quartz pivot]

@unkempt flame Chinese always make a cheat in PUBG PC

[unkempt flame]

alright

[quartz pivot]

But you know, Indonesia make a cheat too

Especially Pekalongan

[unkempt flame]

Just wanna ask where is the “Spectate online Friends” even if youre not playing you can srill Spectate your ONLINE FRIENDS why is it not added to GLOBAL PLEASE ADD THIS

[quartz pivot]

@unkempt flame Global will add it at chinese new year. I guess we should wait for next Update

[unkempt flame]

i domt think so they will add it on the next update what 0.11.1? im already playing the beta test 0.11.1 and still there is no feature like that.

[quartz pivot]

And it's still Beta, isn't it! 😏

[unkempt flame]

they are too lazy to add more features, chinese version is way far better

Global version is prioritizing “MONEY” SKINS 😂 #realtalk

i dont care if i will be banned here just saying the TRUTH.. Truth hurts right 😊

[quartz pivot]

Nah, he wouldn't ban you if you not toxic or make an offence chat

[woven nova]

is winning a match after getting stuck under the map for half a match, getting unstuck and killing everyone bannable

[quartz pivot]

That's your opinion

[prime musk]

global version seriously needs a stronger anti cheat system, reporting doesn't seem to do much.

i have reported a squad using aim bot since the beginning of the season about 6-7 times and they are still around

[quartz pivot]

Yea, although he's using bug, tencent wouldn't check them instantly

[unkempt flame]

FYI, im playing all kinds of PUBG by tencent the TIMI, LIGHTSPEED BOTH GLOBAL AND CHINESE and also if there is a BETA.. Chinese version 0.7.1 they already added the “SPECTATE ONLINE FRIENDS” even if youre not Playing you can still watch your friend thats so very nice FEATURE.. but the GLOBAL? what are they doing? we are in 0.10.5 and still? where is that feature? they are more focusing in “MONEY” instead of doin and adding more FEATURES. even i love oubg very much.. im saying this not because to Trashtalk them or what im saying these coz i care i want the game to be very nice. hopefully they add that feature.

[quartz pivot]

I will ask to Tencent VIA E-Mail

[woven nova]

...

is winning a match after getting stuck under the map for half a match, getting unstuck and killing everyone bannable?

[unkempt flame]

thanks hopefully they will do somethin

[true arrow]

I met PUBG hacker kill my squad he was hacking wall , radar hack ,aim hack , and one shot dead with akm and scarl I have a video I send you link PLZZ pubgmobile ban this players who was cheating

[prime musk]

it's an exploit yes it's bannable

[quartz pivot]

@woven nova if tencent didn't check it, that's unbannable 😇

[true arrow]

I have a video link who my friends records a d uploaded on YouTube

[quartz pivot]

Just tell it to tencent via email

[true arrow]

Can you pls give me a email of pubg

Mobile

[quartz pivot]

[e-mail]

[elfin zodiac]

@true arrow they just upgraded the detection software, they should be banned soon

[quartz pivot]

They will answer the email for 2-3 days

[elfin zodiac]

@true arrow message them in game, the email is just an automated response

[formal locust]

Anyone know why I get major echo on my mic. It’s driving me mad keep hearing myself 🙈🙈🙈

[woven nova]

@prime musk but i fell through thr map cause it didnt want to load properly...

[night cloak]

@formal locust Well that's an issue with your phone, you might wanna find a doctor for it.

[formal locust]

It’s same on my iPad and my phone. Driving me mad

[night cloak]

@formal locust It could be there are other electronic devices interfering. Try playing in another room or outdoor and see if the problem still exists or not.

[vagrant dew]

@quartz pivot maybe he can control his recoil

[wispy matrix]

@formal locust one of the reasons that might be causing this issue is ur teammates not plugged-in in headphone or earphone.

ask them all if they have earphone plugged in.

[quartz pivot]

@vagrant dew i know controlling a recoil on mobile is not easy. But him, shot me using AKM like he's didn't have a recoil. I spectated him before, and yes. His AKM shoot someone with zero recoil

[vagrant dew]

Ok

[wispy matrix]

ok

[strong ore]

Hello, how can i remove my backpack on homescreen?

Can anyone help me?

[wispy matrix]

@strong ore yes, click on backpack

lmao, sorry

click on inventory

send me ss of inventory menu

[strong ore]

There you go @wispy matrix

The helmet js dissapear when i use a hat

But the backpack, idk how

[wispy matrix]

so u want ur backpack to disable?

or u want that bunny mask?

[strong ore]

No, i just want my backpack is dissabled only on main screen

Still want to show it in game tho

[wispy matrix]

click on backpack once

the one below airplane

[night cloak]

You cannot unfortunately, it's a bug.

[strong ore]

Doesn't do anything :(

Oh no

[wispy matrix]

surely a bug then. i'll ping u when i find a solution for it tho. i am afk atm

[strong ore]

Ok, thanks for your response sir

[wispy matrix]

np

[cunning wing]

is there any way to get notched full screen in Android Pie based rom? um using Xiaomi mi8 SE... it was full notched before updating to pie rom. @modern gale sorry for mentioning..

[night cloak]

@cunning wing Unfortunately theres no way right now on Xiaomi phones. You'll have to tap on "normal" to run the game without issues.

[hasty ivy]

have anyone faced very high ping issue?i mean my friend' phone and mine are connected to same network but the ping is usual for him but 300 for me.i tried multiple times with diff network and its same case again.happening since this evening ;-;

[night cloak]

@hasty ivy Connect to a network where no one else is playing. It's a network issue unfortunately.

[hasty ivy]

i tried with my mobile data too and its same case.

[night cloak]

Why XP reward diminishes after every match
After playing 10-15 matches
I only get 150 XP for a win
:/

Arcade one*

[obsidian pine]

I want to know which audio settings are best for gameplay

[night cloak]

You get more exp from playing classic matches. @night cloak

[tawny grove]

20mbps, 15ms ping. Still choppy gameplay. This started with the 10.0 update and still hasn't been fixed.

[night cloak]

@night cloak if a bot keep playing the game 24*7 will it reach level 100?

hey

anyone there

@night cloak what do you mean if a bot keep playing 24/7?

@night cloak hello

Repeatedly

Game after game

second time today

i don't know why

@night cloak bots are just bots and don’t have levels so I don’t believe they can reach level 100.

[vagrant dew]

Because your game is corrupt @night cloak

[night cloak]

@night cloak maybe try reconnecting your WiFi.

Hmm

its downloaded from playstore global

i don't have any problem with my wifi its running smoothly

R u using VPN

no

Hmm

is there any solution?

[ocean lava]

@night cloak ad blocker apps and VPN seem to cause this issue sometimes...also don't play again today

@night cloak of you get this 3 times in 1 day you'll get 10 years ban

[night cloak]

i don't have any sort of vpn or ad blocker activated i had a vnp which i connected yesterday for some reason didn't use any vnp today after first lockdown i uninstalled the vpn even though i didn't connect to vnp

can i play with guest account

[ocean lava]

@night cloak send this info to in game support, because some cheat scripts use VPN the anti cheat app restricts some VPN traffic, just make sure nothing is interfering with the connection, because the system thinks your version is from a.different country as well.
You can play with guest account I guess , and also try to repair game from the button on the logged out screen ...just to be sure

[night cloak]

okay thanks a lot

[ocean lava]

@night cloak just for future reference , becareful if you get it again in one day don't play with your account in that same day untill you figure out the reason the system is flagging then account...hopefully it's only the VPN from before the system detected late, and you won't get it again .

[neat turret]

Can we get basic network troubleshooting or at least a template for it in the pinned messages? Too many people blaming the servers without any sort of diagnosis or information given, and it really doesn’t solve any problems to say it’ll be fixed soon, when it’s not something that can be fixed by devs.

[night cloak]

In normal connection, I've to play with Vietnam's server. As a result ping is too bad. 160-900ms. But when I change my location to India, my ping become 50-200ms and I play with Indian in auto matching. How Can I play in Indian server permanently?

[neat turret]

Where are you located, and how are you changing your ‘location’? @night cloak

[wraith steeple]

My internet is fine

Everything is fine

I don't know why this error is appearing

Can anyone help?

[neat turret]

Region?

ISP?

[wraith steeple]

Europe

Upc*

[neat turret]

Try this: download the Pingplotter app, and run it for at least a minute, 5 minutes would be better. The IP address you’ll want to run is 52.94.17.12. That’s some of AWS servers for the EU, and the group that my traffic went to when I played on EU.

Once you run that, pause it and post the screenshot here.

[wraith steeple]

@neat turret Thank you for your support but i manage to fix the problem by changing my dns to google dns. Now i feel bad for wasting your time

Sorry bud

[neat turret]

No problem! Good call. Should honestly be covered in pinned messages

[night cloak]

Pls ip bann

[zenith heath]

IP bann, yam raj makes every time he get banned a new acc

[carmine fern]

Hello

Need some help

I want to unbind my gmail account and force log off all of the devices out of my account, any way that can happen?

Someone got access to my account and I want to kick him/her out

[modern gale]

Hello @carmine fern, try change your password.

[zenith heath]

What about me and loko?

[carmine fern]

Changing the gmail password? Tried

He is still in my account

[modern gale]

This channel already has been reported, thank you for reporting at us! @zenith heath

[carmine fern]

@modern gale can you manually remove my gmail account out of my pubg account and log out all of the users?

[zenith heath]

Ok but the player isn’t banned @modern gale

👏🏻 good job guyz

[neat turret]

Can we get basic network troubleshooting or at least a template for it in the pinned messages? Too many people blaming the servers without any sort of diagnosis or information given, and it really doesn’t solve any problems to say it’ll be fixed soon, when it’s not something that can be fixed by devs. @modern gale

[modern gale]

I would suggest you contact at customer service ingame @carmine fern

[night cloak]

Why delete the pics from hacker. Delete pls bis acc and bann IP

He is live

[zenith heath]

Better anti cheat ❌. New Outfits to get money✅

[neat turret]

I mean, it’s a pretty mediocre anti cheat anyway. All that really needs to happen is a checksum of game files on start up. Or it can reinstall the game files every time the game starts. That way there’s no way to install scripts.

[zenith heath]

The hacker is live and not banned

[night cloak]

He is offline

[neat turret]

They don’t really care about cheaters anyway.

[carmine fern]

@modern gale can't you force log out all devices from pubg?

[night cloak]

They cheat with Game Guardian i think

[zenith heath]

yes

They just want money..

[neat turret]

@carmine fern he can’t do anything. No one here has any power in the game.

[carmine fern]

Okay

[zenith heath]

Hahaha

[night cloak]

why pubg recognizes the app OCTOPUS but not GAME GUARDIAN

[jolly nebula]

Hi guys

I have been banned for no reasons

My nickname - AzSpecter and AzSpecter2

[formal locust]

Anyone know when the zombie thing goes live ??

@jolly nebula you got a ten year ban 🙈. My god that’s a murder conviction

[jolly nebula]

Yeah , i didn't use cheats or another softs

[gloomy coral]

Have questions about the FPP Solo que for NA servers

[night cloak]

@gloomy coral On FPP + Solo + High tier, it's usually normal to wait for 20 minutes

@jolly nebula Are you using VPN or Ad blocker apps?

[jolly nebula]

No

Nothing

[gloomy coral]

@20 minutes the que simply stops

[night cloak]

@jolly nebula Check carefully, you might have such apps.

[gloomy coral]

Have been trying multiple times at different hours for 4 days

[jolly nebula]

I am sure

[gloomy coral]

No, I use no extra apps

Samsung note 8 just for PUBGM

[jolly nebula]

Cause not only me , have this issue

[night cloak]

@jolly nebula Then we cannot help you, contact support in game.

[jolly nebula]

Support doesn't respond

[candid finch]

in the middle of a fight.. this pops up

wtf

[night cloak]

@gloomy coral Hey, there are a lot less people playing on that tier. You might wanna Switch to a different mode.

[candid finch]

rip servers

[night cloak]

@jolly nebula They'll respond, it takes some time.

[jolly nebula]

2-3moths

And i still waiting

[candid finch]

wtf

[night cloak]

@candid finch It happens sometimes when you get high ping.

[candid finch]

what was your question? @jolly nebula

@night cloak well i wouldnt get high ping if their servers werent trash

[night cloak]

@jolly nebula The ban was caused because you received warning for this ban before.

[candid finch]

all these people care about is just adding more clothes

[night cloak]

@candid finch Please report it to customer support in game.

[jolly nebula]

@candid finch yeah you are totally right

[gloomy coral]

Seems kinda broken..... I'm about to drop out of the top100 after 4 days of not being able to find a match.... While other people are able to continue ranking past me??? This makes no sense. I have tried in the mornings in my 2hr commute to work, during my lunch break, then later at home after 4 and still no matches until 7-8pm..... Sooooo again..... NOBODY IS PLAYING these past 4 days????

[candid finch]

whats the point dude honestly? @night cloak has anything you ever reported to customer service ever get fixed? coz i know the stuff i reported are still in the game

[gloomy coral]

That's over 15hrs of me trying to find a match

[night cloak]

@gloomy coral At top 100, its most likely that, less people, more time. There's nothing can be done unfortunately.

[jolly nebula]

@night cloak they send just that Data has changed , it's unlock 10min later

That's all

[gloomy coral]

Sooooo, once you break top 100, you have to play something else. That's a BS answer

[night cloak]

@jolly nebula That was warning. You should have contacted support that time. Now the ban is non reversible, you cannot get it back before 10 years unfortunately.

[jolly nebula]

@night cloak you are wrong my friend

It's possible

I know it

And i saw it

[night cloak]

@gloomy coral Unfortunate. Sorry for that.

@jolly nebula Please contact customer support in game. We cannot help you here.

[jolly nebula]

Please send my nicknames AzSpecter and AzSpecter2 for checking

[night cloak]

@jolly nebula We cannot do that, unfortunately. You've to contact support in game, that's your only* option.

[lime juniper]

Please listen to Hope, @jolly nebula. There is nothing that can be done. Please avoid further discussing the matter here.

I am not sure I understand your concern, @neat turret. It should not be a difficult task to simply advise users to switch Internet connection, or try again when the current Internet connection becomes more stable.

For technical assistance, such as port filtering, they should contact their Internet service provider, or try to apply such changes themselves if they have the required permissions and knowledge.

[jolly nebula]

All you can do just saying -contact support

[lime juniper]

Exactly, @jolly nebula. That is the reality here: we cannot do anything else. Remember that we are in no way affiliated with Tencent Games.

Please consider taking a look at this channel's pinned messages.

[stray sail]

is there someone using iphone, have high ping when play pubgm even the conection is good?

sorry for my bad english bro

[night cloak]

@stray sail Hey there. It's not the device, it's your internet unfortunately. Sometimes internet gets blocked by the server because of unusual traffic and it cause latency (ping) issues. You might wanna Switch to Mobile data if you're on WiFi, or vice versa and see if that helps.

[stray sail]

i already switch wifi and mobile data, but its still the same

[night cloak]

@stray sail Unfortunately, you gotta try a different ISP then if you wish to play on low latency.

Hey

Is it safe to use global and other versions on same phone with different login ids ?

[manic bone]

Mobile data doesn’t seem to fix the problem, mines fast but I guess it is because that stable enough so I think the only way is to have good internet

[neat turret]

This right here is what I'm talking about. @lime juniper
No traceroutes, no information at all about the connection, location, or region being played on.
A load of crap "traffic being blocked by the server" causing high latency, then the fix is to switch internet connections, even though the other one could be perfectly fine.

[lime juniper]

What is your point?

[night cloak]

@neat turret Well, that's right, it happens sometimes. Did you try changing internet?

[manic bone]

You might also want to check your Wi-fi strength too

[lime juniper]

They do not require any assistance with this.

[neat turret]

That there's no troubleshooting, diagnosises or fixes being handed out. Just blaming the ISP, game servers, or device without any troubleshooting. It's plain idiotic.

[lime juniper]

So?

I still fail to understand your point.

[neat turret]

So provide a template and basic troubleshooting steps in the process of messages so issues can actually fixed? It's support after all.

Well, theoretically

[lime juniper]

What would this template consist of?

[neat turret]

Country:
Server connecting to:
ISP/cell phone provider:
Data or Internet?
[Instructions for running traceroutes]

[lime juniper]

Do you mean that the user should provide this information? Such as country?

[neat turret]

Yeah. If you're in Bolivia trying to play on the Asian server, you're going to have a bad time.

[lime juniper]

There is no need to make it more complicated for the user—or us—than it already is. It is simple enough to ask them to try switching between different game servers.

Besides, we are not technical support. You cannot expect our volunteers to be experienced on this field. It is not our field of expertise, it is not our job, and we do not get paid for this. Our time here is completely voluntary, and we provide assistance only for common issues that we have enough knowledge to cover.

Connection or server issues can be addressed by playing on a different game server, or by switching Internet connection or connection type. For further assistance, they should contact the PUBG Mobile customer service or their Internet service provider. Sometimes, users experience that other online games—which communicate through the same ports as PUBG Mobile—work just fine, whilst there are connection issues only with PUBG Mobile. This suggests that the issue is on the game's end, and not on the user's.

We hope you understand our situation.

[jovial cedar]

@gloomy coral A lot of good players are having these issues because the matchmaking is trash and Tencent refuses to do anything about it.

Don't expect to get any help here. It is just a channel to vent with unpaid admins trying their best to deal with angry people like us.

[neat turret]

Why not have machete respond to every message with "restart the app, repair the app, restart the device, reinstall the app, reboot your router, switch ISPs, and if you're still having issues, contact your ISP or in game support"

Or not allow people, especially those with a role, who don't know what they're talking about try and diagnose problems?

Anyways, I understand status quo isn't going to change. Whatever.

[jovial cedar]

I come on to complain to give others moral support letting them know there are others with the same issues

[serene steppe]

What effect does rank have in game?

[neat turret]

It's Elo ranking, so it'll affect your future rankings based on performance and expected performance. It also theoretically affects the mix of bots, people and how good those people are.

[serene steppe]

I need a simple asnwer

In couple words

[neat turret]

change how many bot and people in match

[lime juniper]

That is more or less what we have been doing. Or, maybe I should not say "we". At least I did my best to do it like this, the times I was somewhat living in these support channels. Now we have quite a few others here who enjoy spending their time on providing assistance. Therefore, I have been unable to actively keep track of the information provided by other fellow volunteers. If you believe that some of the provided information is wrong, I strongly advise you to directly contact the user in question and discuss the matter at hand to better understand each other. If that does not help, feel free to contact the given user's superior—provided that they have a position in our staff team, that is.

I completely understand your frustration and I would love to discuss this further with you. Feel free to send me a private message; should you be interested, of course. In that case, I will get back to you tomorrow, as it is rather late here.

Thank you for bringing this to our attention, and thank you for the time you put into answering other users' questions. It is more appreciated than you might think.

I apologize if you felt that I was harsh, or that I did not provide a satisfying answer. As remarked, it is late, I am tired, and I have to handle these kinds of questions, requests and people on a daily basis; not only in this community.

If you are interested, we can discuss it closer tomorrow.

[night cloak]

Wallhack

Its number 4

I have make a Video too

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[night cloak]

I am Loko Virus from SPIELERFREUNDE . We have the biggist Discord and Facebook group in Germany. We Love to Play pubg but more and more hacker is in the Game. Its so sad

when kill cam?

is it even in the works?

[lime juniper]

That is currently not confirmed, @night cloak. Please stay tuned for official news in the near future.

[night cloak]

😥

[serene steppe]

@lime juniper hey

I went FPP EU qnd won the game and i got Rqnk points to no server

It says +85 to Bronze V rank

Asia 1200
KRJp 1200
SA 1200
NA 1300
EU 3008

And i got 85points to 1200 and no server had that points

Im so confused

[lime juniper]

Are you sure you are checking the statistics for the correct server and game mode?

[serene steppe]

Yes i just checked again

0 matches on all other servers solo fpp

But i got poinths to Bronze V

Got no points to EU Platinum V

I had 48Ms ping first in the match but then it turned into 224ms ping ?

And every player was a bot that i can say

Was i playing single player or simething?

So what is going on?

@lime juniper i was in EU and i had 48ms ping so i know i was in eu and then i got points to Bronze V

In Eu im platinum

Is this a bug?

[night cloak]

@serene steppe can you provide screenshots of your career results for those matches played.

[serene steppe]

@night cloak yes

[carmine anchor]

How come in one of the updates it said crossplay enabled but i just found now that its fake?

[serene steppe]

@carmine anchor idk lol

[carmine anchor]

The update i think in s4 or the end of s3 or the end of s4

Y

[night cloak]

@serene steppe can you post the image of your career results so I can see.

[carmine anchor]

Im so confused

Do at leat know if it fake or not

[serene steppe]

That?

[carmine anchor]

Do at leat know if it fake or not

[night cloak]

For the most recent match you played, you probably didnt have play on the same server your tier platinum in. @serene steppe

[carmine anchor]

Do you at least know if its fake or not

[serene steppe]

@night cloak i have i jad 48ms ping

And i get that only in Europe servers