questions

[gleaming abyss]

@pliant belfrythere are 2 modes on bt headphones which u can change from your phone's bluetooth settings at music mode there is a sound delay which makes the game unplayable

Second mode is phonecall mode which makes the game sound like a phone call its hard to hear footsteps but in this mode there is no delay

[livid kiln]

How to fix high ping in pubgm

[storm flume]

Please read this channel's pinned messages for further information, @livid kiln:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[gleaming abyss]

@livid kiln thats a known server issue it will most likely be fixed in next patch

[livid kiln]

@gleaming abyss I know but 968 ping is insane

[gleaming abyss]

@livid kilnoh thats an old bug if u get 968 ping restart ur game

[livid kiln]

The game is literally unplayable

[gleaming abyss]

That fixes it

[livid kiln]

Restart

How

[gleaming abyss]

@livid kilnclose and reopen the app lmao

[night cloak]

Try the methods suggested for server did not respond issue . It can also used to have lower ping, @livid kiln.

[livid kiln]

Ok

[night cloak]

From pinned message .

[livid kiln]

You mean close and reopen during game

[gleaming abyss]

@livid kiln yes

That fixes the 968 ping

[livid kiln]

I'll try

[night cloak]

Changing network method too.

[livid kiln]

Also when I play on my old device the ping is normal

[gleaming abyss]

Usually it gets normal in 1 restart during game but sometimes it can take up to 3 or 4 restarts @livid kiln

[livid kiln]

But on my new phone the ping is very high

[gleaming abyss]

@livid kilnwhat phone are u using

And what was ur old one

[livid kiln]

Asus Zenfone Max Pro m1

My old device is moto e4 plus

[gleaming abyss]

Well the 968 ping is a bug and has nothing to do with a device

[livid kiln]

But the issue isn't on my old phone

I use same account on both

[gleaming abyss]

@livid kiln its random

[livid kiln]

Ok

[gleaming abyss]

It can happen on any phone anytime @livid kiln

[livid kiln]

Gotcha

[gleaming abyss]

Best of luck

[livid kiln]

Thanks

[night cloak]

I have a screen recorded gameplay of hacker... Where should I upload the video?

[livid kiln]

Does repairing the game work

[gleaming abyss]

@livid kiln yes it does but again it has nothing to do with the 968 ping

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[gleaming abyss]

@night cloak it wont mean anything unless u get it to a youtuber who can show it on his channel and maybe do smthing about it

All u can do is report the players ingame

[night cloak]

He's was a godmod hacker... We all reported him and wanted to show a prove... Video was 13 mintues -_-

[gleaming abyss]

@night cloaktry contacting ingame support then

[night cloak]

Ok

@night cloak if I provide a google drive link of the hacker's video in in-game support will they watch it or not?

[old terrace]

How to fix it

[night cloak]

Yep they will, @night cloak.

@old terrace notched device?

@night cloak okk

Which device are you using, @old terrace?

[old terrace]

Pocofone

[night cloak]

It won't be fixed

Because its a notched device

Go to in-game settings>graphics>select notched device

[night cloak]

Yeah try Notched settings from here , @old terrace.

Then it might be the issue with the phone.

I got an issue with graphics

which world is this?

@night cloak did you reconnected?

[gleaming abyss]

@old terraceu want full screen?

[night cloak]

It usually happens with the graphics not load while spectating . Its common not a big issue, @night cloak

I was connected at that time

Please report it in game.

I could not report ingame I forgot

Sometimes It happens while reconnecting/spectating with low net

[gleaming abyss]

@old terracein the settings select normal instead of notched

[night cloak]

in the screenshot you can see I got 40ms as my ping

Its not connection issue.

I thought to give to the support team

[old terrace]

Thank you

It work

[gleaming abyss]

Np

[old terrace]

But the map got cut off

[sharp onyx]

Whats the "heads up" ranking for? I saw it on some players but couldn't figure out how to get that?

[night cloak]

You need to get maximum headshots kills to get that title, @sharp onyx.

[sharp onyx]

Oh. Thanks

[night cloak]

You're welcome.

[unreal terrace]

Hi how do i get content creator role

[storm flume]

Please refer to FAQ 7.2 in #481198147478224896 for further information, @unreal terrace. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

How to get scavenger title?

You can get that title by looting most of the airdrops, @night cloak.

[glass badger]

Using Parallel space Can ban account?

@night cloak

[next stirrup]

Can Tencent permanently fix the lag? previous update i have no lag but this new season 5 update do make a huge lag.

and my ping in the lobby is 76ms.

[night cloak]

The game becomes unstable when new update come for some devices. Optimization update might be coming soon . Please wait for it, @next stirrup.

[next stirrup]

@night cloak okay. thank you for the reply! And hope the dev can permanently fix the lag even on every new update!

[faint steppe]

he didn't killed or knocked me so why his merit is deducting in every match he play with me

[night cloak]

Someone else probably reported him/her.

[floral nexus]

Anyone knows a good vpn for.pubg pc lite?

So that i can play it

[night cloak]

You can google for VPN apps.

[floral nexus]

Google is not better than real people

[wise igloo]

God darn it...

[storm flume]

Please read this channel's pinned messages for further information, @wise igloo:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Check out 7th pinned message.

[wise igloo]

Oj

Oh*

:(

[faint steppe]

@floral nexus Nord vpn but it's paid vpn

[craggy hemlock]

Does the flag change card not work?

[shell walrus]

Dear sir few moments ago when I was in a match my game was showing about 3-4 times "Server connection timeout" but at a time I got disconnected from the game and when I was trying to log in again in the game then my game showing this (in screen shot). Even I am not using any kind of third party app or any crack version you can check my stats. I totally surprised that for which reason I got this ban.
My character ID is - 510139900
My IGN is - FG I F3D
Please help

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @shell walrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[shell walrus]

@storm flume ok

[simple isle]

Recoil controll pls

[spare remnant]

Force close on first loading screen when opening app

Why

Please help

[night cloak]

Have you tried clearing app data and cache, @spare remnant?

[spare remnant]

Yes

Already

But still the same

[night cloak]

Close all the background processes in your phone . Go to devoloper options scroll down and select no background processes , @spare remnant.

Then start the game again.

Oh . Parallel space is unsafe . Just confirmed that . Don't use it, @glass badger.

[weary cosmos]

0.11.0 beta

[spare remnant]

No use, still force close @night cloak

When I log in another account, it doesn't happen

[night cloak]

Then might be problem with your account.

Contact customer service to get more information about it .

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[spare remnant]

I have emailed Tencent CS for like 20 times but no good response at all

[night cloak]

It will take some time as said in #481198147478224896 6.2.

[spare remnant]

No good relevant answers

[haughty socket]

today i got matched with hacker will i get banned ? i reported his acc tho

[night cloak]

Not you. Probably hacker will be banned.

[haughty socket]

thanks i got scared 😃

[night cloak]

How to get rid of lag when shooting?

Please help i have been patient for a very long time

[haughty socket]

its a server issue hope dev fix these lags soon

[night cloak]

Server issue??

[unreal comet]

Discovered a clear case of wall hack in PUBGM

Have the video

[night cloak]

I'm talking about frame drop.

[unreal comet]

How to report ?

[glass badger]

@night cloak ohk

[unreal comet]

@everyone
I have the video of a guy wall hacking. How do I report (already reported in game)

[pale cosmos]

where do youwant to report @unreal comet

[unreal comet]

Is there an email ID where I can send that video as proof ?

@pale cosmos ?

[pale cosmos]

nope but go to setteing and then coustomer support and search for reporting

if that doesn't work then try to chat whith the administrations

@unreal comet

[unreal comet]

Okay. Thanks !

[pale cosmos]

send the video

to me

@unreal comet

i wanna see it

[unreal comet]

Um, how ? Where ?

[faint steppe]

only uninstalling game will fix it ?

[pale cosmos]

click on the [ + ] icon

restart ur pc @faint steppe

[unreal comet]

Oh you want me to share it here ?

Ok

[pale cosmos]

hmmm

[faint steppe]

@pale cosmos does it work

[pale cosmos]

yas

that the first thing you should do when ahving a problem

[craggy hemlock]

Does the flag change card not work?

[pale cosmos]

what do you mean simply ? @craggy hemlock

it does work

[craggy hemlock]

I tried, it doesn’t for me

It says something like action failed, change your flag in 14 days

@pale cosmos

[pale cosmos]

are you using a card or trying it from profile menu @craggy hemlock

[night cloak]

If you have recently changed your flag . You need to wait for 60 days, @craggy hemlock.

[craggy hemlock]

I said ‘Does the flag change card not work?’. So yes, I do have the flag card

[warm compass]

@craggy hemlock try using it from the inventory

[unreal comet]

@pale cosmos

[pale cosmos]

mail me bro

[night cloak]

what is the issue?

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[warm compass]

seems like you got banned for using modded apk @night cloak

[unreal comet]

I can't share YouTube links here ?

[night cloak]

Nope, @unreal comet. No links are allowed.

[unreal comet]

Recorded a wall hacker, couldn't upload here because discord's 8mb upper limit. Uploaded to youtube so I could share the link at least

All for nothing

[night cloak]

You can share the link to the customer service.

[unreal comet]

Y'all should have a telegram group..

[glad harbor]

ello mods n staffs why the map still in beta that vikendi one

it was suppose to be removed from beta right

[night cloak]

Because more changes will be deployed in it soon.

Like new gun etc.

[glad harbor]

0.10.5 update already come right?

Got confused it's been days not played gane.

[night cloak]

Yes,the update is there but still there is no new gun G36 there.

[glad harbor]

🤔 i think i missed that update lol forgot if i update or what no new things..m gonna need to re install.
#Reinstalling is becoming the life now lol

[night cloak]

just a suggestion could the jumping and vaulting be a separate button? @neon patio

[glad harbor]

ya well said, many time vaulting at windows and walls don't work lol becoz of that dead.
making seperate button is good

[night cloak]

yeah i have the same problem

[glad harbor]

ya.. ok i need to reinstall the game 😔

[night cloak]

do copy the external files will save a lot of downloading @glad harbor

You can recommend that in game.

[onyx briar]

why is there a audio simbol on the laugh emote if theres no sound @night cloak

[night cloak]

in customer service @night cloak ?

Yes, @night cloak.

Sounds might come in future for emotes, @onyx briar.

[onyx briar]

@night cloak theres a bug that the bargain button will disappear after u finish a match

[night cloak]

Can you show the screenshot of it, @onyx briar?

[onyx briar]

nope because i restarted the game @night cloak

just there will only be the s5 box thing and the scarl promo there

[night cloak]

need helpp

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[vital wraith]

any support member here?

[night cloak]

@night cloak i need help bro

Next time it will be good if you can show it, @onyx briar.

Yes , @night cloak& @vital wraith. How can i help you?

[vital wraith]

is there any rules for teamingup with another squad?

[night cloak]

using vpn to make ping stable cause ban?

@vital wraith bro ya teaming up with enemy squad cause ban

Yes it can. It is not recommended.

[vital wraith]

my squad just die because 2 squad teaming up.... i have a video

any action on them?

[night cloak]

You can report them using in game report option.

[vital wraith]

but it does nothing I guess

[night cloak]

It does.

[vital wraith]

any other option?

[night cloak]

You can also send the proof to customer service.

[vital wraith]

ok thanks for help bro.

[night cloak]

You're welcome.

[midnight lantern]

Game was lagging like hell

[soft gale]

that's how Tencent work in 2019

[warm forge]

@night cloak using vpn is indeed ban

[midnight lantern]

It was freezing all times

[hazy anchor]

help

how can people shoot me through walls

[warm forge]

They using glitch or either hacking . U can report them

[split osprey]

my account got banned today, but idk what reason tencent ban my account

how to claim?

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @split osprey. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Please refer to the faq.

[storm flume]

Hello, @hazy anchor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[midnight lantern]

How to stop freezing

[hazy anchor]

Everything got worst when it changed seasons

[midnight lantern]

@hazy anchor yea

[night cloak]

Close background processes and run on low graphics, @midnight lantern.

[haughty cypress]

@midnight lantern by taking your stuff out of the fridge

[umbral tinsel]

Hello i got the new iPad Pro but its not full screen

[midnight lantern]

@night cloak I do all that things.it was game problem

[night cloak]

Check out pinned message, @umbral tinsel.

[midnight lantern]

@haughty cypress😂😂

@midnight lantern game was freezing for secs

[night cloak]

Then report the issue in game.

[midnight lantern]

@night cloak waste of report issues

[umbral tinsel]

@night cloak ?? Where

[storm flume]

Please read this channel's pinned messages for further information, @umbral tinsel:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[real sage]

Guys I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[real sage]

When I opened the game its showed that if I buy google play recharge code worth of ₹1501-5000 I would receive a kurta pyjama and an orange skin for scar-l. So I bought google play recharge code worth of ₹2000 but I didn’t receive the items.

[umbral tinsel]

I dont See the ios channel

[night cloak]

Could you take a screenshot of the offer, @real sage?

[real sage]

Yes just a minute

[night cloak]

There's no 'ios' channel, @umbral tinsel.

It takes time for that offer. Probably 15 to 30 min to complete.

Could you specify which version of the iPad Pro you are using, @umbral tinsel?

[real sage]

@night cloak

[night cloak]

It takes time till the process. Please wait , @real sage.

[rich crow]

Is zombie mode really coming tomorrow?

[vagrant dew]

Yup

[night cloak]

There's no news about that, @rich crow.

[real sage]

It has been almost a week

I bought it on 19th

[umbral tinsel]

iPad Pro 2018 11inch

[night cloak]

Alright, go to your settings, scroll down to display & brightness, @umbral tinsel.

[rich crow]

Oh, ok... Thanks, Sheth.

[night cloak]

Not in-game settings, device settings.

Then go to play store see if it is available there, @real sage.

[real sage]

Can you guide me?

[night cloak]

You might already got it. Try to buy it from the offer , @real sage.

After that, under Display Zoom, tap View, and show me what you got.

[real sage]

The offer no longer pops up

It popped up till yesterday

[night cloak]

Have you tried repairing your client, @real sage?

Then the offer is over.

[night cloak]

You have to claim it before it ends.

[real sage]

But I bought it on 19th

The offer was there till 23rd

It didn’t do anything upon clicking on it

[night cloak]

Then after buying you need to go to play store and to the purchase and then you will be able to get it.

[real sage]

How?

[night cloak]

Could you switch your device's language to English, I can't quite understand that language, @umbral tinsel.

Go to play store-->Account--> order history, @real sage.

[umbral tinsel]

@night cloak

[real sage]

It's showing that I bought us from pubg

[night cloak]

Oh no, go back to Display & Brightness and show me what you got.

[real sage]

But DOSENT show anything else

[night cloak]

Can you provide screenshot, @real sage?

[night cloak]

Weird, that's not right, @umbral tinsel.

[umbral tinsel]

Thé devs need to fix this

@night cloak

they fixed it on so many games

[night cloak]

Actually, there is an option in the game's settings to fix this issue, @umbral tinsel.

[real sage]

@night cloak

[livid blaze]

Hello

My friend paid 799 in google play bt didnt get uc in the game

[night cloak]

Tap on it can you see get item option, @real sage?

Please contact customer service in game for any payment related issues, @livid blaze.

[livid blaze]

Ok tx.

[warped garnet]

Why I don't hear the different sound when I'm shooting a gun in the house

@night cloak

[night cloak]

What do you mean by "hear a different sound"?

[warped garnet]

The reflection of the gun sound

In the room

[real sage]

@night cloak no option available on clicking it

[night cloak]

@real sage.

Like this?

[warped garnet]

@night cloak

[night cloak]

Are you using Bluetooth headphones, @warped garnet?

[warped garnet]

No normal headphones

[real sage]

@night cloak no nothing like that

[night cloak]

It means the offer is no longer available, @real sage.

[real sage]

It means I wasted my money

[night cloak]

You have to redeem it before it ends.

Reflection of a gun sound?

What do you mean?

[real sage]

Ok

[warped garnet]

@night cloak i mean the echo

In the room

[gleaming abyss]

Thats ur headphone's issue

[real sage]

@night cloak thanks

[night cloak]

It might be the problem with your headphones.

[gleaming abyss]

Or maybe your equalizer is messing it up

[night cloak]

I do not understand what you're talking about.

You're welcome, @real sage.

[gleaming abyss]

@night cloakhe is talkin bout echo

[night cloak]

He is hearing echo of the gun sound , @night cloak .

[warped garnet]

But when I'm watching a youtuber I can hear it the video

[night cloak]

I see.

Try using speaker instead, or a different set of headphones.

[warped garnet]

@night cloak okay thx

[magic nest]

How to fix photography lag

I m facing it

[night cloak]

Photography lag?

[magic nest]

My screen stucks some of the time and I can't do anything

[night cloak]

What device are you on?

[magic nest]

Redmi 5a

It started lagging after update

[night cloak]

What are the specifications?

[icy carbon]

Dude, I’m on iPhone 8 and the game stutters literally every second

[magic nest]

2gb ram and 16gb rom

[night cloak]

Then it will obviously lag since the specifications are low.

Actually, PUBGM is able to run on 2GB RAM without any issues.

[magic nest]

It is lagging after update even I tried to reset or format my phone re download it then also it not getting fixed I only have pubg in my phone

[night cloak]

Could you specify what lag you're experiencing?

[warped pawn]

Hey. I am still facing the bug where the gun is on Auto mode, and after pressing the fire button, it stops after firing one round. Could anybody have any solution to this problem. Already reset the clienany times. That doesn't work.

[night cloak]

It's lag caused by server instability, @icy carbon.

Please do report the issue if you have not done so, @warped pawn

Not really. It can affect device to device . 2 gb ram is minimum requirements for Android and I also have 2 gb ram device and game is unplayable for me.

[magic nest]

Helpe

[icy carbon]

@night cloak Can I expect it to be fixed by 2020?

[night cloak]

Sure.

[grand hare]

I heard of bp to uc conversion but if m not wrong only paid memebers will be able to convert?

If that is true then again RIP free users still nothing for us

[warped pawn]

I have done it. And at home I have 100 mbps wifi plan. The signal would be at 40 ms and I play on a Redmi Note 5 pro (6GB Ram Variant)

[magic nest]

How can I fix it , it started lagging after update

[night cloak]

There are no such plans as of now, @grand hare.

[magic nest]

My screen stucks like a picture

[icy carbon]

Nah, don’t think people will still play this game by then

[night cloak]

Please wait for the optimization update, @magic nest. Or you can try disabling background processes and running game on low graphics.

[grand hare]

K

[magic nest]

I have done everything

[night cloak]

The development team is investigating into the issue, we can't give an exact date on when the fix is coming, @icy carbon.

[magic nest]

I always play on low graphic

[icy carbon]

@magic nest It freezes again and again? I encounter that too

[night cloak]

It's either your device, internet connection or lag caused by server instability, @magic nest.

Also try turning on Force GPU rendering and Force 4x MSAA from devoloper options, @magic nest.

[icy carbon]

@night cloak Lol

[magic nest]

I get 80ms ping

@night cloak yup I did that too

[night cloak]

Then your device might be not able to play the game because it becomes unstable when new update arrives and new things get added to the game for low end devices, @magic nest.

[magic nest]

Then pubg should no support on my device or it should no be available for low end device on play store

[icy carbon]

@magic nest Hahaha, exactly!

[night cloak]

It is minimum requirement so anything can happen in future.

[magic nest]

Remove it for low end devices on play store

In next update

[wicked bough]

Hello

[uncut sundial]

Hey anyone been seeing people run really fast

?

[night cloak]

Hello , @wicked bough. Need help?

[uncut sundial]

It is literal hell

They r on everygame

[wicked bough]

If you go out of the inventory it automatically shoots in the emulator

[haughty cypress]

@uncut sundial got any video footage?

[magic nest]

@icy carbon he is egnoring us

[uncut sundial]

No but i have seen 5 or 8 today

@magic nest

[night cloak]

No, @uncut sundial.if you find any they might be hackers . Report them in game.

[uncut sundial]

I did

[night cloak]

What do you mean, @wicked bough?

[uncut sundial]

But it is annoying

[night cloak]

Then they will be banned soon👍.

[magic nest]

Pubg never ban hacker

[uncut sundial]

Like i have good loot and die

To a hacker

[night cloak]

Perhaps you could bind your inventory button to a different one, @wicked bough.

[uncut sundial]

Look he was at school and i was at hotels

[wicked bough]

When I go out of the inventory he shoots himself

[uncut sundial]

He sprayed me down

[wicked bough]

Ok

[uncut sundial]

And then immeditly ran to me

[night cloak]

People come here often saying they got banned.it proves that it does, @magic nest.

If you expect a 'hacker' to be instantly banned after a report, you're dreaming.

[uncut sundial]

I died in 6 sec

[night cloak]

Clearly there has to be some sort of investigation before punishing that user.

[haughty cypress]

Dying in 6 seconds is lucky lols

[uncut sundial]

Lmao he was at top of school

And i was at end of hotles

[night cloak]

Ok if you have reported then don't worry 👍 . Now please move to #chat .

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[uncut sundial]

He akm sprayed me

@night cloak okay

[magic nest]

Hacker uses script pubg should not open when it sees a script is added to a game I m not telling to ban them I m telling they should not be able to play when they use hack

@night cloak

[haughty cypress]

Well, not being able to play and a ban are the exact same thing @magic nest

[night cloak]

They will not be able to play since they will be banned.

[wicked bough]

How can I change my key assignment?

[night cloak]

What do you mean, @wicked bough?

[wicked bough]

On the Emulator

[storm flume]

Hello, @wicked bough!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[night cloak]

Please ask in #emulator-support after following above procedure.

[wicked bough]

ok thx

[magic nest]

Then why hacker are not able to hack clash of clan

@night cloak

[night cloak]

Different game different scripts.

[magic nest]

Okay u want to say that hacker can only be banned when we report

Them

[storm flume]

Hello, @magic nest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[night cloak]

That's all I can say, or do.

We don't manage anything that happens in-game.

Should you wish to enquire further, please contact customer service in-game.

[magic nest]

Okay

Thanks

[night cloak]

well done aim assist just screwed up a match for me

it aimed to the person who was just running around instead of the one I was shooting at

so it basically fully moved my aim and screwed my game up

thanks pubg

[fringe atlas]

You can disable it anytime you want you know that right?

[night cloak]

yeah I absolutely thought of that while I was getting shot at

[fringe atlas]

Blaming pubg for that hmm nice

[night cloak]

alright I'll blame myself for the aim assist that moved my sight

a dude literally passed by and the game choose to aim for him

not to the guy I already had the aim on

that's an issue, not my fault

most of the times, it helps but fix the damn problems with it

[fringe atlas]

Well then turn off the aim assist and go play issue solved

That's a really lame thing to blame on

When u have the option to turn it off

[night cloak]

you're not so smart are you?

on or off, it's still an issue for the game

if it wasn't, why am I here

[viscid apex]

How can I join a team

[night cloak]

@viscid apex If you wanna join clan, checkout #clans. There's like hundreds of clans looking for members.

[viscid apex]

But team?

[night cloak]

Clans have teams.

[viscid apex]

But I I’m not like a high lvl I’m bronze 3 so rip

[night cloak]

There are handful of clans looking for players with little to no requirements.

[viscid apex]

Plus what’s a good gun without a lot of recoil?

For rifle

[night cloak]

I'd say DP-28. M416 is good. You can try QBZ in Sanhok as well.

[fringe atlas]

DP is there only for erangel

I'll say practice with the M4 it's there for every map

[night cloak]

Right.

[viscid apex]

Ok

Wait@is the m416 better than the

M416a

I think it’s called

[fringe atlas]

Yep

[night cloak]

@viscid apex For further discussion go to #pubg-mobile.

[plush kelp]

How can i got beta?

[night cloak]

@plush kelp The beta server is down.

[plush kelp]

What is the link of beta?

[night cloak]

@plush kelp It wasn't made public yet, once they make it public, you'll get notice in #news

Further details about beta will be revealed once it's released to the public.

[plush kelp]

That was close beta??

[night cloak]

Yes

Beta is not open to the public right now.

[plush kelp]

Or we can play beta if we already download the beta on v. 0.10.0 with in game update?

[night cloak]

@plush kelp As I've mentioned, server is down rn. You can't play.

[plush kelp]

Yes im understand with your statements but if the server is already fixed. We can play it beta v 0.11 with in game update in v 0.10/10.5?

[night cloak]

Beta and the live version are two seperate apps.

Guys i am not able to install the update package.... can anybody help me...

[plush kelp]

But i have beta version v 0.10 APK

[icy carbon]

Where can I purchase skin weapon?

[weary cosmos]

@night cloak O P E N

[haughty cypress]

Crates @icy carbon

[weary cosmos]

Tencent said

@plush kelp redownload

[haughty cypress]

Well thats an underwhelming update :/

[icy carbon]

@haughty cypress I mean like direcly buying it not through crates

[haughty cypress]

You used to be able to, then they removed it

[limber haven]

Pretty sure this is not gonna happen in 0.11

[limber dew]

Pls give me link 0.11. 0 beta

[haughty cypress]

Im sure the above pic clearly states the link @limber dew

[limber haven]

These guys claiming stuff are mostly wrong with updates. Moonlight in Vikendi already? Nah

[limber dew]

@haughty cypresswhere

[haughty cypress]

Scroll up, you will see a picture sent by @weary cosmos, i believe you have the capability to read it @limber dew :D

[limber dew]

@haughty cypressoh yeh thnx

[elfin zodiac]

@weary cosmos he didnt know, most of us dont know right away

[pearl depot]

Hi

Can someone help me?

[pearl spindle]

I need help regarding this

[limber haven]

Seems like I was wrong they added Moonlight already

[pearl spindle]

Anyone reply

[craggy zinc]

Hello to Pubg Mobile team, I suggest that on the mobile pubg the armored car has two armor and you can pull it out, if you can not even pull it out, as it is now is not good for anything.

[vagrant dew]

How do i refund my uc

I press the wrong amount

[pearl spindle]

No @night cloak

Idid nt

[viscid apex]

I want to join a active clan 😦

That’s gonna play with me

[pearl spindle]

Same thing happened after few days my account was banned @night cloak

My previous account

They dont reply anything

Contacted so many times

[past geode]

@pearl spindle I got same problem after 0.10.5 . I tapped Repair at Startup and it fixed the issue for me.

[night cloak]

is GTools allowed?

[night cloak]

@pearl spindle read pinned msg

@night cloak no.

[past geode]

@pearl spindle I got the same reply lol

[charred frost]

Hey PUBG been seeing this same issue a couple times now. My squad will drop into a town and see no shoots as we are in the air till we land. but as we get into the first few building we are confronted by another squad or two. its like they are not rendering on the drop.

[pearl spindle]

@past geode yes ,wht to do

[haughty cypress]

@charred frost they prolly landed way earlier than you

[night cloak]

@pearl spindle read pinned message, scroll all the way down to the bottom.

[charred frost]

@haughty cypress not a chance, side dive forthe win

[haughty cypress]

Side dive at what distance? @charred frost

[cosmic gazelle]

Hello..my FPP Rank is not increasing nor I'm getting any positive or negative points,I've reported this in game but didn't get any solution.
It's happening since the new royal pass.

[charred frost]

800m

[haughty cypress]

750m is the optimal tho, but eh, pubgm render was never perfect

[charred frost]

thats what im suspecting, just like the invisable people in the lobby

[haughty cypress]

The invisible people in the lobby is normal, your device would explode trying to render 100 people @charred frost

[night cloak]

@cosmic gazelle a known bug, keep repeating and hopefully Devs will fix it on the next update.

[cosmic gazelle]

@night cloak but how can I push my rank like this

See,I didn't get any points

[night cloak]

You can't. Be patient.

[cosmic gazelle]

So it means I'm not the only one who's facing this issue?@night cloak

[charred frost]

@haughty cypress that might be fun! lol

[night cloak]

Yea, seen someone reported it on different forums. @cosmic gazelle

[idle kite]

Will pubg mobile be optimized for the iPad pro 2018, 11 inch in 0.11.0?

[night cloak]

@idle kite yes, someday, read pinned for temporary fix.

Nothing of that sort has been mentioned in the patch notes.

We can't confirm that there will be a fix.

[idle kite]

@night cloak i hope in 0.11.0

[inner fjord]

Why i can't buy suits with 70% discount in the S4D? :c

Sorry for the bad english

[ripe hollow]

can someone help me there ?

[marsh wigeon]

in what?

[ripe hollow]

my account banned and i never used any apps or hacks \cheats

i dont know why i got banned

[night cloak]

@ripe hollow read pinned message, scroll all the way down to the bottom.

[willow dune]

beta download link not working?

[night cloak]

What do you mean?

[finite pawn]

Anyone of you heard of mirroring software?

[night cloak]

Contact customer service for issues related to bans, @ripe hollow.

[ripe hollow]

how i can contact him ?

@night cloak

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[ripe hollow]

they didn't answer 😦

[night cloak]

A reply takes a day to a week.

[robust citrus]

Last Knight

Wath is this Black box

[ripe hollow]

omg i hope they will answer soon

[storm flume]

Hello, @robust citrus!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[finite pawn]

Can I use a mirroring software to connect my phone screen into a TV?

Or it is forbidden?

[night cloak]

No, @finite pawn.

[craggy zinc]

Hello to Pubg Mobile team, I suggest that on the mobile pubg the armored car has two armor and you can pull it out, if you can not even pull it out, as it is now is not good for anything.

[night cloak]

You may suggest such ideas by contacting customer service in-game, @craggy zinc.

[craggy zinc]

okay,thanks moderator

[rapid bough]

land on top of building in school area

i landed twice still it's 1/3

[finite pawn]

Uhhh wait

So using a mirroring software can lead me to a ban?

[wanton plover]

why tencent does not optimize Pubg mobile soon?

[willow dune]

The download link isnt working ....when i click on it

[night cloak]

@willow dune What does it show?

@wanton plover There are a huge number of different phones out there, and PUBGM is a complex game so, it’s tough to optimise it for everyone. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.

@finite pawn It won't lead to a ban if it's just mirroring.

its working

[elfin zodiac]

@finite pawn he was saying it's not forbidden

[wanton plover]

@sharkie understand one thing, according to tencent you need to have at least 2gb RAM to have a smooth gameplay, which is a complete lie my device has 4gb ram 625 Snapdragon and I have many problems with frame drops. that at least they say that the minimum requirements to have smooth gameplay is 6gb RAM and Snapdragon 800+ or ​​iPhone / iPad

then they want to give ban on those who use GFX tools. I'm almost abandoning the game because of this.

[keen gale]

When will be 0.11.0 update available??

Please and thanks in advance.

[wanton plover]

Tencent fills the game of skins but forgets basic things like optimization and bugs.

[scarlet crater]

What phone are you using to play the game with? @wanton plover

[wanton plover]

not to mention that the hitbox of the game is very buggy

[scarlet crater]

I have a pixel 2 xl with 4gb ram and snapdragon 835 and I don't experience any lag except when my WiFi is bad

@wanton plover check your internet

[wanton plover]

obvious, with Snapdragon 835

my problem is not with ping, it's with fps

[willow dune]

Wait what....it works now

[woeful yoke]

Is pubg lite released in India

Anyone

[night cloak]

@wanton plover Hey, the 2GB RAM is the minimum requirement to run the game, But you'll need at least a SD636 processor and 3GB of RAM to run the game smoothly (30fps). So with a 3-4 years older SoC, you'll only get the least experience the game provides.

@woeful yoke It is still in beta phase, only available in Philippines and Brasil.

[woeful yoke]

Thailand also @night cloak

Are u sure it is in Brazil @night cloak

[night cloak]

@woeful yoke Oh my bad, the PUBG lite is available in Thailand only. The PUBG mobile lite is available in Philippines and Brasil.

[wanton plover]

@sharkie I've already witnessed a friend running the game on devices with 1.5 gb RAM without root but whatever

[night cloak]

@wanton plover A few Samsung J series are exception.

[blissful heath]

Invite link please

[noble lintel]

Guys i keep trying to install the beta but it keeps crashing. any ideas how to fix?

[night cloak]

D/Pubgm

@blissful heath

[blissful heath]

Ok

[night cloak]

@noble lintel Is the download getting cancelled? Can you be more specific?

[noble lintel]

apk is done downloading and i start installing it

[night cloak]

And?

[noble lintel]

and it just says 'App wasnt installed'

[night cloak]

Did you check you've 5GB free space?

[noble lintel]

i have 8 gn free

gb

[wanton plover]

@sharkie What is available in Brazil?

[night cloak]

@noble lintel Internal storage?

@wanton plover The PUBG Mobile lite version.

[noble lintel]

yea

im redownloading incase it was corrupted

[night cloak]

@noble lintel It is most likely corrupted.

[wanton plover]

I already played pubg mobile lite and honestly the game sucks

[noble lintel]

what's the difference between lite and the normal version?

[night cloak]

@wanton plover Thank you for your opinion, Is there anything else I can help you with?

[wanton plover]

GFX tools give ban?

[night cloak]

@noble lintel It's a lite version for players with low end phones. It has 2x2 erangel map.

@wanton plover Any app including gfx tool that modify the game files will result in a ban.

[wanton plover]

Or config

?

[quartz warren]

Are the asia servers down ?

[willow dune]

No they are not

[night cloak]

@quartz warren Didn't check and I don't think it is down, there'd be announcement.

[quartz warren]

I restarted 4 times but it's always telling no response from server same with my friends

[uneven night]

Dude pubg just scammed me

[quartz warren]

@uneven night what happened ?.

[night cloak]

@quartz warren No response from server shows, when you don't have a stable internet connection. You might wanna Switch to Mobile data or vice versa.

[quartz warren]

@night cloak I tried it
My friends are also facing same problem

[uneven night]

I used my Google play card to buy 600 uc and when I restarted my pubg the uc wasn't there

So I restarted my phone and it wasn't there

[night cloak]

@quartz warren Then, I'd say your friends are having the same internet issue. Unfortunately, you can only try switching to different networks, that's the only workaround to fix it.

@uneven night Check your gmail. You probably got an email with purchase receipt. Screenshot it and send it to Pubgm customer support in game. If you didn't get any email, you've to contact google for that.

[barren tiger]

hi the game is so lag

asia server

[night cloak]

@barren tiger Server lag is unfortunate, but it’s tough to fix. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.

[barren tiger]

alao having this issue when changing character avatar

it gets stuck to that

[night cloak]

It's a known bug, hope they will fix it in coming updates.

[stark oriole]

Sorry to ask this again, but I was told that the RP week 2 would start on thrusday, which it already is.

But the week hasn't started yet.

[ancient kestrel]

It will start on Saturday

@stark oriole

[stark oriole]

Oh.

Thanks for that.

Wonder why they said thrusday at first.

Oooh.

I'm gonna go slap myself in the forehead really hard now.

@night cloak my bad, sorry for that.

[night cloak]

Lol, it's good. Enjoy the game.

[stark oriole]

Thanks.

[novel ice]

This time Asia server are to lagging why

[night cloak]

@novel ice Because majority of the people play in Asia server. Try the KR/JP server if you've issues with Asia server.

[rare turtle]

how to make my friend join here in discord? so they can see incoming updates?

[storm flume]

Permanent Invite Link: https://discord.gg/pubgm

[willow dune]

Copy the link and spread it to the world

[finite shoal]

after update lagging,device ipad 2018!

fix it

[night cloak]

@finite shoal Try lowering your graphics and set frame rate to as high as possible.

[finite shoal]

I always had such a schedule, and never lagged, but after the update it began to lag (when nearby opponents in a field in the mountains, especially on sanhok) and this is not just me, and this is from FPP

[lament viper]

Why did they remove cross server option

I cant find a match on any map

Tried all 4 maps fpp duo

[night cloak]

@finite shoal Did you try turning off anti aliasing? and maybe reduce the frame rate to ultra and see if the problem still persists or not. Meanwhile the servers are having issues too.

@lament viper Cross server matchmaking caused huge lag for many players and that's why it was removed.

[finite shoal]

ultra frame rate lags more.EXTREME FRAME RATE 60 fps,ULTRA FRAME RATE 40 fps!before the update everything was fine!

[digital lantern]

If i left my current clan, i will lose all my clan points?

[night cloak]

@digital lantern no.

[uneven night]

Can I get my uc or is that my money gone

[night cloak]

@uneven night go customer service.

[uneven night]

I have and there is nothing about getting back your money

[manic vessel]

How can i get free uc???

[night cloak]

@finite shoal Ultra shouldn't lag. Lag actually means it drops fps below 15. You probably having choppy gameplay. The ultra will help you stick to a stable 40fps rather than extreme where you won't get stable fps. Trust me, I'm on latest iPad pro and I face choppy gameplay sometimes with the same settings you have. So it's normal for you to have a bit more choppy on extreme.

@manic vessel There's no way you can get free UC. You might wanna save your pocket money and purchase stuff you like.

[manic vessel]

Awwww

[night cloak]

@uneven night Did you follow the steps I told you to do?

[manic vessel]

Is there only one mod on???

[night cloak]

@manic vessel Yes.

[manic vessel]

When will zombie mode come to normal pubg

[night cloak]

@manic vessel No information when it will come to global pubgm.

[uneven night]

@night cloak yeah and I am waiting

[manic vessel]

I have a symphony Z9 but it lags when i put it on balanced

[sturdy abyss]

Good day, got a ban for 10 years, can you find out the reason?

[willow dune]

@sturdy abyss any 3rd party app that migjt have changed modified the game files

[neat turret]

Frame drops isn’t lag.

[sturdy abyss]

@willow dune no third-party programs

[night cloak]

@sturdy abyss read pinned, scroll all the way down to the bottom.

[sturdy abyss]

where is the reason?

[neat turret]

Not present. Email, like it says.

[thick oracle]

Hacker

In my last game

Full squad with wall Hack zero recoli shooting for wall

[lavish token]

Can someone please check out Yam Raj PUBG on YT. That dude has been reported a million times and PUBG has taken NO ACTION on him whatsoever. Now he's streaming the hack LIVE.

[neat turret]

Report them in game.
They don’t really care though, so

[lavish token]

Has been reported a million times

Hasn't got the kick

[thick oracle]

Nothing happenes

[lavish token]

That dude is RANK PUSHING

I request all mods/Admins to take some action

[neat turret]

Just stream snipe if you want something done

[sturdy abyss]

Will I get an answer to my question

[neat turret]

Nope, since no one here has access to the ban records. Go email them like it says in the pop up

[lavish token]

What shall be done of this yam raj dude?

[neat turret]

Probably nothing.

[lavish token]

Fricking giving all proofs of him hacking

@neat turret wth?

[neat turret]

Just being realistic

[thick oracle]

Everywhere hacker

[lavish token]

We dont even have to prove it man

He is streaming it

[thick oracle]

Yes

Bro

Live

[tawny current]

see how he hacks

[neat turret]

You act like Tencent cares 🤣

[shrewd dagger]

The game is lagging too bad

[lavish token]

We care?

[tawny current]

wtf are u pubg doing

[lavish token]

About this game at least

[safe saffron]

@tidal warren

[sturdy abyss]

@neat turretbut I know that they answer too long there, or they don’t respond to the request at all, and I’m in the top 100 EU players and don’t want to lose ranking because of this suspension

[neat turret]

No one here can do anything.

Well maybe the community managers who don’t interact with the community(??)

But you’ll get banned if you tag them so

[lavish token]

Man.. It sucks..
These hackers are literally present in 60% of the games I've played

It's getting worse

+they're using their antiban bs

[safe saffron]

@lime juniper

[lavish token]

The worst part is that they're using this virality in their favor

[tidal warren]

?

[lavish token]

YT channel like wth?

[night cloak]

😫

[safe saffron]

Kitkat just look up messge

[tidal warren]

No, send it again. @safe saffron

[night cloak]

Help!

[tidal warren]

I don't have the time to scroll through hundreds of messages.

[lavish token]

Can someone please check out Yam Raj PUBG on YT. That dude has been reported a million times and PUBG has taken NO ACTION on him whatsoever. Now he's streaming the hack LIVE.

@tidal warren

[lime juniper]

You did not even send any other messages today.

Seems like it was deleted because you included links.

[safe saffron]

Hacker is Live Hacking!

[neat turret]

He’s probably referring to the hack conversation

[tidal warren]

Yes, we're aware. @safe saffron

We don't have the power to ban users within the game, the only option is to report the video to YT, so that it can be taken down.

[lavish token]

I have tried mass reporting

[neat turret]

See, he didn’t even mention Tencent banning anyone. It just doesn’t happen

[thick oracle]

@lime juniper do something about hacker

[lime juniper]

We cannot do anything, as we are not developers. The developers are doing their best to combat cheaters.

[pure steppe]

This yamraj dude is messed up wtf

[lavish token]

At least let his YT channel reach the devs?

Live streaming is another level of messed up

[pure steppe]

That recoil control tho😂😂😂

[pale pollen]

Why am i getting poor ping in FPP mode .? TPP is working fine but FPP is fluctuating from 24~980ms

[lime juniper]

Please understand that discussing this here will not help the situation in the slightest. Feel free to reach out to the customer service.

[lavish token]

MONTHS. Not days, not weeks. MONTHS.

'pubgm support' man

[neat turret]

@pale pollen same region? You on android?

[lavish token]

I've tried contacting customer service too

[pure steppe]

@lime juniper where can we report the YT channel so that PUBG takes the channel down?

[lavish token]

No response

[neat turret]

@lavish token give it a rest... Tencent doesn’t care. Nobody here can do anything.

[pale pollen]

@neat turret India .. No i am ios user

[lavish token]

Breaks my heart @neat turret ..first game I ever cared about

[lime juniper]

Tencent has no power to remove YouTube content, @pure steppe. Players and developers need to contact Google.

[ripe cypress]

Today 10 days completed still no response from in-game support

:/

[neat turret]

@pale pollen Asia server?

[pale pollen]

@neat turret yes

[pure steppe]

Ros devs have taken down so many sites and channels bro, even taken them to court.

[neat turret]

I’m going to have to play a couple games. I bet you more than anything that the servers are in different locations, and the FPP server is in Australia.

[pale pollen]

I am playing on Asian server ..FPP is fluctuating AF .. i am not able you play and surly gonna get surpassed by someone .. i was in top 10

[lavish token]

@neat turret @tidal warren @lime juniper we should just give up? And let people hack?

[neat turret]

FPP server went to Melbourne for me, and TPP took me to somewhere in China. If Australia is having trouble, as usual, it won’t work well.

[pale pollen]

I think it's Indonesian

[neat turret]

No, IP was Australian

[pale pollen]

I can see many Indonesian players .. well i am not sure about that..all i know is fpp server is broken

[lavish token]

@neat turret no replies?

[neat turret]

I’m pretty sure it’s a lost cause

[lavish token]

GG

[midnight sail]

What does it means

[ocean lava]

@midnight sail do you use vpn or ad-block app or host file?

[midnight sail]

I use vpn for better internet

Why?

[ripe cypress]

Contact with customer support

[trim aspen]

Guys will hardcore will be back to pubg mobile

[wooden oasis]

@trim aspen no way

[night cloak]

when will the m762 be added to training mode??

[lament viper]

Who said its not in trainin mode tf

@night cloak people had a choice to use it tho

[trim aspen]

@wooden oasis why

[dim flint]

If I have a suspicious video of a potential hacker where can I send/post it?

[night cloak]

I can't connect to the global version

[faint shadow]

There is this well known hacker who goes by the alius of Yamraj
He even live-streams himself hacking
His accounts have been banned but it dosnt bother him coz he uses his hacks to boost the teammates stats
This has been going on for a while now but no counter measures are in place for such players !!
I would send the link (of him live-streaming his hacks) here but it keeps getting deleted
If you could translate what he is saying you would know he is rather proud of his hacks n has no intentions of stop hacking

Bans dont bother him coz he keeps making new accounts n his main motive is to boost his teammates accounts

[lofty hill]

What does the last point mean ?

In the patch notes

[ocean lava]

@midnight sail that's why you're getting the message and the ban.... disable it...
it makes the system thinks your'e version of the game is different.
if you get 3 of those bans you'll automatically get 10 years ban, so my advice is to disable it at least while playing.

[midnight sail]

Ok. Thanks

[sly matrix]

I don't understand why I was banned

I was broadcasting live and I just got banned

[lavish token]

@faint shadow thats the exact point I'm trying to make too

[sly matrix]

Any explanation?

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @sly matrix. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sly matrix]

Definitely not because I baneaeon everything was in order

Banned

[vital sluice]

Please read the last paragraph in #481198147478224896 2.9 @sly matrix

[night cloak]

Hello so there’s a team making random accounts and enabling hacks in the new accounts so there’s one hacker in this squad so they can push to better ranks and get more wins and i have screenshots and videos as proof !

There’s always**

@night cloak Please grab the links and report customer support in game.

Reported many times but those guys didn’t get banned I reported them since season 4 !!!

And today i met them again and theirs accounts still the same

[faint shadow]

@night cloak talking about Yamraj right?

[night cloak]

Nah they’re 2 from kuwait and 2 from iraq

@night cloak Screenshots and videos can get easily manipulated, that's why I'd suggest to play with the,, if you find them cheating, you can report it via in match report button.

[faint shadow]

@night cloak what abou sm1 who livestreams !!
he hacks helps boost his teammates stats
that guy has been banned multiple times but he just keeps making new accounts

[night cloak]

I suggest that you should make a channel on discord for Hackers only so we can show u proofs and u ban them immediately

@faint shadow they should ban them threw IP

Through ***

@night cloak Hey, we're the discord team for helping players who are facing various problems in game. We're not Tencent employees. We're just volunteers who loves to help. Please use in game customer support for any reports or feedbacks or suggestions. Debating about it in here will not help you at all.

@faint shadow You can grab links of those live streams and send those to support in game.

[open terrace]

Hello, I would like to go back to the global server, I happened to be in vietna and this is making my game very difficult. It is almost impossible to play, I would like the fastest answer possible ...

There is not a geito back, no, because if it is naovai, the more the more you play my settings, the more they will not adapt.

There is no way to go back, no, if it is yes, do not go any further. Play my configurations and do not adapt.

It will not come back in any way.

[safe oyster]

Hi. Do we know when season 5 is ending?

Can you say the day please?

You just said it's in the season page

Lol

What month then?

Okay. Thank you.

[tepid rock]

Hello, do anyone have any idea how can I get my frame rate higher, Im using smooth and still max what I can get is medium, is there any way to get it better or am I stuck at medium till I change device? 🤷

[night cloak]

Hello im using Ipad Pro and when i in the discord calls the game voice is almost cant hearing how can i get it normal voice level

[tepid rock]

I have, when I go settings there is just (is the first one low or smooth, whatever lol) and medium (frame rate)

Is there gonna be update which would let my device support higher frame rates or do I just wait for nothing?

[crimson cairn]

Hello guys. after the “repair” of the software, my ipad 2018 began to warm up very much and hang on the settings smoothly and extremely. before this was not. and when downloading the game again, the system gives me the maximum settings, although it always showed the lowest.

[tepid rock]

Oh ok, ty for your help anyway 👌

[eternal remnant]

Stays like that for hours

Could someone help me

[crimson cairn]

@eternal remnant wait more

[eternal remnant]

Okay

It didn’t start downloading yet and it’s been hours idk why

[crimson cairn]

@eternal remnant the download is in the background

[eternal remnant]

What do you mean

I just learn English last year sorry

[crimson cairn]

Doesn’t show load .. do u understand?

[eternal remnant]

Ohh

So like

It stays as loading ?

[crimson cairn]

Yeah

[eternal remnant]

Ohhh

[crimson cairn]

Just wait

[eternal remnant]

How do you know it downloaded?

First time downloading beta

[crimson cairn]

@lime juniper Hello . after the “repair” of the software, my ipad 2018 began to warm up very much and lag on the settings smoothly and extremely. before this was not. and when downloading the game again, the system gives me the maximum settings, although it always showed the lowest. it seems to me that the system mistakenly identifies my device

@eternal remnant just wait.. mb slow internet

[eternal remnant]

It’s fast my net xD

[grizzled ravine]

Too match hackers

[quick comet]

How the phuck did my server changed to North America , even though i choosed Europe server ?
I was thinking why is my ping so high , but later saw that it was NA server. I wasted whole 30 minutes in a solo match.

[eternal remnant]

Na?

[ripe cypress]

In match my ping 20 to 900 automatically my WiFi working fine please fixed ping drops

After restart Game glitched

[elfin zodiac]

It's a known glitch, it should be fixed soon

[ripe cypress]

Ok thanks

[night cloak]

an interesting account

28 K/D

name : POT4

[sand oxide]

I have a problem. I want to BUY this pig skin! But the "buy" button is GONE! please help😀

Btw: "Verhandeln" doesn't mean "buy" :)

[night cloak]

@night cloak It's ez on Emulator.

@night cloak LOL

are you actually serious

@night cloak I'm actually serious.

this guy knows exactly where everyone is

I played with him in a random squad

@night cloak Please report it via the in-game report button when you play with him.

yes i did

Then, you're good to go.

geez

really Toxic4Mod

[sand oxide]

I wanna spend my money on this game but it doesnt work...

[crimson cairn]

Help some1

@lime juniper Hello . after the “repair” of the software, my ipad 2018 began to warm up very much and lag on the settings smoothly and extremely. before this was not. and when downloading the game again, the system gives me the maximum settings, although it always showed the lowest. it seems to me that the system mistakenly identifies my device

@tidal warren Hello . after the “repair” of the software, my ipad 2018 began to warm up very much and lag on the settings smoothly and extremely. before this was not. and when downloading the game again, the system gives me the maximum settings, although it always showed the lowest. it seems to me that the system mistakenly identifies my device

[night cloak]

@sand oxide May I know what is the issue you're facing?

@crimson cairn Please report it in game, quite a lot of people facing that issue with their iPad 2018.

[crimson cairn]

@night cloak Thanks .. do they have the same problem?

[night cloak]

@crimson cairn Yes.

[sand oxide]

Yes of corse @night cloak i want to buy this pig skin. The Problem is: The "Buy" button is not there, instead there is the "bargain" button. I'm already at -70%

[silk hamlet]

Is pubg even gonna plan to fix lag issue I mean it’s not even funny as when u play every game with lag u see enimy and u can’t even open scope because to much lag

[night cloak]

@sand oxide It might be a glitch. Did you try to "repair client?" If you didn't, you should.

@silk hamlet Server lag is unfortunate, but it’s tough to fix. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.

[silk hamlet]

Yes I just saying I know it’s hard to fix lag just hope it will solve soon

[sand oxide]

@night cloak Yes I did, it's still not working

[quiet cargo]

3650 days for accidentally teamkilling?

[night cloak]

@sand oxide Can you change the UI language to English? and see if the buy option come back or not.

@quiet cargo That is definitely not for team killing. Please tap on file claim.

[sand oxide]

@night cloak already did that aswell. Same problem

[gleaming abyss]

@quiet cargoits cuz of hacking or tempering with game files

@sand oxidewhats ur issue

[modest igloo]

What does this mean I don't understand cHINESE

[gleaming abyss]

@modest iglooiz that global version?

[night cloak]

@modest igloo It means, it is expired.

[gleaming abyss]

Oh

[quiet cargo]

@night cloak no response

[night cloak]

Please uninstall it and install the latest beta from #news

[modest igloo]

Oh..okay thanks @night cloak

:33

[night cloak]

@sand oxide Can I get a screenshot from the English UI?

@quiet cargo It might take a few days to a month for getting a reply. Please be patient.

[sand oxide]

@le penguin i want to buy this pig skin. The Problem is: The "Buy" button is not there, instead there is the "bargain" button. I'm already at -70%

@night cloak

[gleaming abyss]

@sand oxide lemme check

Ill get back to u within 5 minutes

[night cloak]

@sand oxide You sure, you didn't purchase it already?

Maybe check your inventory.

[sand oxide]

Nop, i didnt @night cloak. Screenshot comming :)

[gleaming abyss]

What does it do when u press bargain @sand oxide

[sand oxide]

"That player has received enough help"

[frozen prawn]

Quick question: I didn't want to carry these 2 mongos who muted us so i naded them. My merit went down to 80, how many games would it take to reach back to 90?

[gleaming abyss]

@sand oxidei belive its an ingame bug

[sand oxide]

Cant send Screenshots here smh

[gleaming abyss]

Usually restarting helps

If that doesnt help try client repair

[sand oxide]

Already deleted & reinstalled the game

[gleaming abyss]

In case that also doest work go to settings and clear cache+data

@sand oxidereinstalling also doesnt help????

[sand oxide]

Nope

[gleaming abyss]

Then i suggest contacting ingame support

[frozen prawn]

Thank you for the response.

[gleaming abyss]

@frozen prawn go to your profile bottom right corner tap on question mark which is right next to ur merit u will find all details there

[frozen prawn]

ah nvm its easy i just win 3 games lol

[gleaming abyss]

@frozen prawnyup

It will also increase by just playing games

[frozen prawn]

then 100% worth it

[sand oxide]

Okay, thank you @night cloak and @le penguin! :)

[gleaming abyss]

Np

Make sure to contact ingame support before the bargain expires @sand oxide

[gleaming abyss]

@night cloakwrong channel

[night cloak]

ah

[quiet cargo]

@gleaming abyss never touch game files

[little yacht]

I have this pesky problem

Every game I play, would get disconnected, saying that my client has some abnormalities, and that I should check my connection.

What is this

[gleaming abyss]

@little yachtwhat is your device

And what is your internet speed

@quiet cargodo you use vpn / gfx tool or any other attachments

[sand oxide]

Did it already @le penguin

[gleaming abyss]

@sand oxidedid u get any response

Usually they respond within 24 hours

[sand oxide]

I did it 5 mins ago 😀

So Im gonna wait and hope for a response 👍

[gleaming abyss]

Alright

Best of luck

[sand oxide]

Thank you very much

[quiet cargo]

@gleaming abyss i dont use those things.

[gleaming abyss]

@quiet cargou get that ban for tempering with game files which happens only if you hack or use plugins like crosshairs or gfx tool if you are sure you haven't use any of those things i suggest going for ingame support

[candid finch]

i didnt get weapon master.. after doing everything it asked of me... knocked and finished with same weapon/nade/car and im platinum... and i didnt get it wtf

[gleaming abyss]

@candid finchwhat sinper did u use

?

[candid finch]

awm

[gleaming abyss]

Hmm

U sure u did all of them

[candid finch]

games trash man

[gleaming abyss]

Shotgun

Ar smg

[candid finch]

yes im a 1000% sure

[gleaming abyss]

Uh