#questions
1 messages · Page 315 of 1
how long does it take for the support to answer your question lol?
@rich tree here or in game!!!
i sent them an email some days ago
in that case I am looking forward to play with EU players, since I wasnt that lucky yet :D
@rich tree the in game support face a lot of tickets, so it varies takes maximum 7-10 days, maybe sooner
i wonder if the play style will be noticable different
@rich tree website? the only website support i know of is for Korea and japan only
uh, let me try to check where i sent the email
@light depot it's , they're not crazy aggressive
is it a form that you filled !!! @rich tree
@rich tree yes that's the Korean support, the global version support only work from inside the game, go to setting and you'll find it next to the log out button
don't beat yourself up over it, i did the same mistake a while back 😃
@rich tree yw
@tidal warren I wonder, if the Asian servers are so overpopulet, does that mean there is less bots in matches? Because you say EU have the shortest queues, but still i am playing against tons of bots
@light depot depends on rank also
@light depot in Europe on crown you rarely see bots
hm, never been there
@light depot as your rank improve bots will decrease
👌 thanks of infos
yw
It is not possible to revert that action, @grizzled spade.
So I'm stuck in Vietnam for life?
Yes.
You're kidding?
There's a way to transfer to Vietnam but there's noy a reverse way?
That's dumb?
But discussing it here will not change that fact.
Yeah I can see it's useless here
The beta registration is closed, @quiet dagger. Please wait for the update instead.
I see.Thank you.
Hello hello hello... Has anyone ever managed to get pubg to work on the Nvidia Shield portable?? I have one here and get into login etc and then it shuts app off. Would be amazing to get it working with octopus
@night cloak The device is already 5 years old, it is most unlikely to run PUBG Mobile there.
@night cloak octopus will get you banned
Can I share a picture of someone cheating here
Hello, @restive slate!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@proper wyvern Please refrain from spamming.
Whare all server are at high ping
@old frost there's no desync on mobile dude
Erm ok guess all youtubers are incorrect
Is there a way to stop the game from freezing when you are in a car or experience a grenade explosion while in a skype call?
Beta version will be announced in the server soon so you will get beta first, @wooden oasis.
When multiple processes running at the same time it is obvious to cause lag, @dreamy rune.
Will there be a release of what caused the servers lag in the near future?
Do you mean lag fix? Yes there will be fix in future as shown in #community-news .
Thank you @night cloak
No problem.
I have a question
A freind of mine has had his pubg account frozen for no reason and is getting no response from support
Wat else can he do
Who do I complain to about this bs game.
Turn oon wifi @pallid imp
No he thinks he has been banned nothing to do with connection
Frozen or banned?
If got banned he would get the notification of banned when he starts the game @pallid imp
To the customer service, @quick venture.
He cant log in its like his account has disappeared
So if you click on any social media and try to login it doesn't happen?
@quick venture complain to me :D
He was playing customs one minute he died went back to Facebook to watch stream . Then went back to logi to game and couldnt
Ok i will let him know
@pallid imp tell him restart his mobile and game
@night cloak its just pubg he cant get into someone got his last Facebook banned and he lost his last account which he put a lot o money into
oof
Pubg or Facebook wont get back to him and then he got a second Facebook account banned but his 2nd pubg account was not linked to it ..now it appears this one is gone to
if it wasnt linked to it, your only choice is to contact in game customer support
Yeah but they arent responding
Yeah it kinda sucks cause he is in the crew challenges .. he is thinking very seriously about just quitting the game
somple question with room cards can u make it into arcade, if so how many people can join?
Where Is the Life version?
Game Freeze's when going back to lobby after game.
only in a few countries @solar bolt
Yaics
@velvet quest yes, 30 people in arcade
@haughty cypress thanks
Can I advertise pubg mobile on YouTube and twitch for the silver racer top?
@storm otter You won't get anything for advertising. But you if you've 1K subs in either YouTube or Twich, you might wanna apply in PWK program.
Ok
@sly minnow Yes.
I want to remove the backpack
@sly minnow I don't think you can remove the backpack 🎒 if you plan to use a skin. It is most likely a bug/feature in this version. You might wanna contact customer support in game to suggest them to remove it.
Yes. You have to deselect the backpack skin from inventory, otherwise there's no way.
There must be a way for the backpack skin like the helmet skin
I will try experimenting and let you know
You can try restarting. If that doesn't work, I don't think there's any way, but you're welcome to experiment. Sure.
How can I post a clan recruitment?
@lusty crater DM an active moderator your recruitment ad for approval.
Ooo nice outfit
Ok thank you
@dusky ingot Aloha! How can I help you?
Can u guys make suggestion chat too?
@grand hare You can suggest in here for this server. Any game suggestion goes to customer support in game.
@night cloak dududududud
@vague onyx Hola.
Currently I have 2 suggestions
@grand hare For this discord server or the game?
Game
@grand hare Then contact customer support in game.
I don't think they do see nd reply also come too late
They do preview them however they might not reply.
🤔
@night cloak no joke, yesterday i saw a dream of getting banned from pubg discord lol
I got terribly sad
@vague onyx I think you're in wrong channel to tell me that, can you move to #chat ?
Ooof
@night cloak i know, i know
Do you need any help with the game?
@night cloak will i be able to do daily RP mission of 17 jan?
@vague onyx Yes. You can do that. The RP is most likely gonna get locked around 2 am UTC.
@night cloak 2am ? But arcnyte told me 00:00 utc, i am really confused about that rn
@vague onyx There's no ETA. But it wont get locked at 00:00 17th Jan. Either 2 UTC or 23:59 UTC.
hy when can i start sharing my videos here?
Ah, it's oky, 2 hours difference doesn't matter much
@fresh swallow Once you have the CC role. Checkout #481198147478224896 7 series.
@night cloak which level is Content Creater?
@fresh swallow it's not a lvl, u have to get certified as a content creator
@fresh swallow There's no level. If you have 1K subs in either YouTube or Twitch you can register for the CC role.
lol i have only 700 subs
In terms of overall, which one is better? Balance + Extreme or HDR + High?
how can i advertise here for poeple to check out my game plys?
Then good luck gathering 300 more. Hope you get it soon @fresh swallow
You simply can't. @fresh swallow
@icy carbon smooth is best IMO
@icy carbon I'd say Smooth + Extreme because there's less shadows and the game mostly not gonna drop fps.
So i cant post my gameplays here unless i am in CC role
and for that i need to have 1K subs?
@fresh swallow Yes, you're right.
thats sad
but yaa
i joined here hoping i could make people here check out my videos 😄
😦
@fresh swallow it's the rule or else everyone would have been spamming in the #481199180967051294 section
@fresh swallow If you have some short gameplay moments, you can share them in #481199256187699215 simply by asking a moderator.
Compilations aren't allowed.
then?
Short moment, must be under 3 minutes.
There are other rules too. Sped up videos aren't allowed as well. And make sure the video represents only 1 moment. Not a montage or something @fresh swallow
@night cloak woah, what kind of rule is that, i mean what happens if it exceeds 3 min mark, it's upto the people who will watch it right?
Is @willow rover 'THAT' IZZO from youtube? 😲
@vague onyx A short clip shouldn't really exceed 3 minutes unless you plan to provide a full gameplay or compilation. It was set to 3 minutes keeping everything in mind. @vague onyx
@fresh swallow Please move to #chat if you don't need support. And do not tag people if you don't need them.
sorry please delete them
Is there anything else I can help you with?
nope thanks @night cloak
What does the button at right do?
Press it to find out
@night cloak When you zoom in to the map and swipe around and then can't find your character pin, tapping it will move the screen to your character pin. You might wanna try it out yourself.
@night cloak thx
Another question @night cloak, when and how does ADS turn on?
@night cloak You mean ADSing iron sight? Sorry I didn't get your question.
Hello can you reply me can you promote my pubgm tournament details free entry tournament
@night cloak i meant that when and how does it turn on?
@violet badger DM an active admin (purple names) or maybe request in #discord
@night cloak What do you mean by turn on? I really didn't get you. You always get an iron sight with an weapon. You can ADS all the time.
Is cross server ever gonna come back
Just a question, bargaining gonna come back anytime soon?
No idea, @willow ridge.
All good. Just wondering because there are achievements for helping friends with bargains.
So you have to wait till customer service replies, @pallid imp. It takes some time.
how do i get beta 0.10.5 ?
@frozen tusk its close
The registrations are closed. Which makes it predominantly a closed beta testing. @frozen tusk
Is it possible if cross server players can make the server pings go up?
The cross server matchmaking has been removed due to technical difficulties and lag. @robust flame
It no longer exists, hence no need to worry about it.
Right, okay it must be my wi fi then 👍🏼
Where Is Beta For Season 5???
Beta registration is closed , @median garden. It will be announced soon in the server .
Ok
I am the room leader, when I start to matching, there was some kind of bug and this happened. Both of my friends joined the match but I didn't.
Will there be new version with this season?
I want to download beta version
Beta version is closed. It will be available soon and it will be announced here, @bitter vessel.
Maybe, @dusky sparrow.
Please report it in game,@night cloak.
Question. If one of your accounts gets banned, do all your accounts get banned?
If they are using hacks then yes , @hard lotus. If not then nope.
When will the custom room ping issue be resolved, I wonder. Every tournament we participate in, we get like 150-200 ms at minimum. It's around 500 ms at the beginning to a custom room tournament game. Do note, in normal classic matches, I get around 30-40ms.
It makes you wonder how fair any tournament is, when you can't pick up guns because of the ping, or your try to open scope to ADS and shoot, but you just end up hip firing because the scope never opened because of the ping, and touch response delay. And you end up dying because of it.
Really fun game, you guys. No issues in the game whatsoever.
@night cloak if your beta acc get's banned, does you live one too?
(not hacking, but I am doing testing something that is baneable)
What do you mean by live one?
Btw i don't think beta account will be banned because it is temporary.
When it will available
Soon.
Any beta users from US? I got an invite but once downloaded I get a Chinese message and it kicks me out the app on iPhone Xs

@sturdy scaffold the beta registration is closed tho.
I received an invite in the app about a week ago, I got the beta app but it always kicked me out, it’s just installed but I can’t figure out what the Chinese message says
@night cloak please fix ur crate rarity chances. the scam is absolutely disgusting.
Anyone here know Chinese?
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
#481206785420820480, @sturdy scaffold.
The text that pops up means that beta registration is closed.
i know chinese
Is here any beta test is still goibg on??
its saying that something is expired
That the meaning of that Chinese message
Sucks...thanks
Anyone know when the new update will be released?
I play it everyday so it was cool when I got the invite but sucks I took a while to install it
I can't login my Facebook account
Thanks! @fathom prairie
Will you come footprints with the 0.10.5 update?
@woven atlas Can you tell me what this do
Sorry for ping
It automatically accepts people above the level and tier requirement. @night cloak
There is a person added to my friend list through my FB account now I've removed him from my FB account and he's still added how do I remove him
M still not able to understand mutant was introduced too early nd yet it's not launched until this upcoming update which is still unknown
Even erangel dynamic weather isn't yet launched which is in chinese version
youtube.com/channel/UCSnH2Vuv-aYaGvRTsdmhJaQ
Please take care of this boi if possible
@night cloak If you wanna report cheaters, make sure report in game support, not here.
Already
Already did it a long time ago since I met that kid.
@grand hare You gotta understand, they're not bringing everything available in chinese version. Chinese version is solely for testing.
@night cloak Then you're good to go.
We used to stay at same colony a long time ago , we used to play together but smh I saw at YouTube that he's playing with hax and I reported him 3-4months ago but no reply and he took the advantage of it and is #9 at Asia's server.
@night cloak Well can't say anything about it since videos can be manipulated. However if you come to play with him anytime and you feel like he's taking an unfair advantage using malicious softwares, you've to report them while in a match. The trust and safety team is more concern about the reports in game.
👌 okay.
🤔but do u think it's fair that they get everything to test nd we get only those which r better for us???Don't u think it must be converted into beta instead of chinese
Chinese must also play global version
@night cloak thanks
@grand hare Actually no. For such a game like PUBG, it requires a slightly longer term betas, and we can't say it's fair or not because the developers are from China and they can't choose any other country for testing or obvious reasons. In china there are a lot of things "not allowed" that's why a stand-alone chinese version makes sense.
taptap chinese playstore, or etc
Yes. pubgm.qq.com will take you to the download page.
Yes, it is the stable version. @grand hare
👍
Also, the chinese version login only needs QQ account or WeChat account. QQ is the easiest one, don't know how difficult to create a WeChat account.
Guys all the time i was login in game as a guest and now i decided to login with google...so i press in loading screen connect with google...and it want me to create new account
I was around 60 lvl....ill lose it ???
how much uc do i need to buy the full elite royal pass?
you have to link your account @near cobalt
to google
Yeah how
login with guest
then go to settings
then you should see something called 'link account'
then press in google
next time you have to login press on google
done
Hii
hi
Follow @tired fractal's steps @near cobalt
From last 1 week
maybe check your connection or log in again @split vale
@tired fractal You'll need 600 UC to buy the full elite royale pass.
i mean all 100 tiers @night cloak
can you check if you have friends on crew/clan?
@tired fractal You'll need a total of 9300 UC if you purchase the Elite Plus Royale pass and buy 75 levels afterwards.
I have already friends on fb
@split vale It simply means none of your Facebook friends play the game.
@tired fractal i press login with google before the game opens....in loading screen
And then the only option that gives me is this
did you follow my steps?
My level is 55 I have lot's of friends on FB who plays pubg but from last 1 week this problem came
What should be the problem???
I repaired the game also
@split vale just repair the game
@tired fractal You'll need around 100 pounds or 125 USD.
ok
IT'S SMALL BUG MATE
@unique steeple already repaired dude
@near cobalt Please follow the steps, posting these screenshots will not help.
@split vale Try linking your account with Google play and then connect with fb
Try to logout then login using Facebook.
@unique steeple thanks for help I will try this too
@night cloak it doesnt give again the option to login as guest...it want me to create new account
@split vale NP bro
@night cloakokk this may also help
@near cobalt Yes, press on "more."
Guys when i open the game it send me to this picture
If i was there i know what to do...but i dont let me return back
press on 'log out'
@near cobalt Try restarting your phone and then log out of your google account and then open the game again.
Yup it worked thanks guys for ur help
@tired fractal @night cloak @unique steeple thanks to u all
How sure u are about that
guys i need some help
pretty sure
@near cobalt He's sure.
whats up @queen vector
Ok lets try
im playing on tencent emulator and im really confsued about the fps thing
i get around 30fps
@queen vector Put your frame rate to extreme to get 60fps.
@queen vector Don't use gfx tool if you don't wanna get banned.
i recommand watching mrghostgamings video he made a pretty clean video on how to get best performance for tencent gaming buddy @queen vector
didnt know its disallowed, it didnt work anyways
Maybe your computer is not good enough and go #emulator-support for more help.
my pc specs are i3-6006 4gb ram and intel hd 500
Actually, it mostly depends on your PC specs. May I know your pc specs?
do u think its possible to get
Yea that's bad.
bruh
You'll definitely not get 60 fps on an intel HD graphics.
the graphic card is the only bad thing about it
@tired fractal love you brother...thanks alot
the pc
@queen vector 30 fps is fine. It's all you gonna get without a dedicated graphics card.
your welcome bud @near cobalt
Upgrade to i9 to get better performance 🤣
@queen vector Unfortunately it's your PC. You gotta get an external graphics card if you need better frame rates.
Gtx 750 should be fine.
not cheap here
You're welcome.
anytime
Help
sure
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
What do you need help with? @night cloak
I have good wifi and a good phone i don't why pubg still lag.
Sometimes there might be load on the servers which have caused this, @night cloak.
OMG do u live on Mars?
Oh
Wtf is that ping
Whenever I’m in a car and like turn around I put my figure over, I do not put force on pressing it, -it just drops me out of the car and kills me.
@night cloak not the game friends my dude the Facebook friends. There's no damn option to remove them this is bs
Snipers need to be fixed they don't deal enough damage
It takes 4 KAR98K shots to knock sometimes it's so annoying
Other people are having the same problem too
I mean, when I like hover me figure on the screen and it touches the get-out-of-vehicle button, it drops me from the car.
@proud oasis yesterday I took out a whole squad with a kar98 (each one was headshot) if you make the right shots it doesnt take 4 shots, but if you shoot them in the leg or something it ain't gonna do much damage
@elfin zodiac @night cloak I'm gonna dm u both a video of a fellow content creator you guys decide if they are body shots or not
@proud oasis first off I alrdy watched a tad bit of that video, I dont agree with it at all, snipers are good right now, if you make the right shots you get the kill.
He wasnt hardly aiming at all, they were all body shots, but on two different players
But it's still Terrible with the AWM it can take more than 2 body shots and someone still survives
He may think he hit one player, but there was two guys there, he tagged both of them twice
Hey I am a content creater on streaming platform like YouTube Gaming And Facebook Gaming is there anyway that i can get room cards from pubg officials cause i am low in it and have to host rooms to my viewers everyday
So you would rather get knocked every single time someone got a body shot on u ?
@jovial wolf join a clan u get free cards that way
@elfin zodiac actually yes it seems realistic
Expecialy a AWM shot
I got a clan of clan lvl 8 and i am low on clan points
Guaranteed that people will start hating it and say its overpowered
The AWM is supposed to be OP
@jovial wolf be a content creator, information about that in #481198147478224896
7.2
Ok Thankyou
@proud oasis it is op it’s the only thing can down a person with a lvl 3 helmet if it would down a person with a. Body shot what would be the point of shooting for the head?
Pubgs most feared sniper #TheAWM should knock anyone on 1 hit if it's a body shot and they arnt wearing level 3 armour anything below shouldn't be Survivable 1body shot ur down but that's not the case sometimes
After i become a content creator will i be given custom room cards by the developers?
@opaque mist Pubg is supposed to be realistic the AWM irl can tank through real life level 3 vests which is sometimes worn by SWAT teams
Please take this conversation to #pubg-mobile .
@proud oasis but that would make the gun broken and people would complain
I’m not talking about this aNyMorE
Hello
Hello, @pallid palm . How can we help you?
If the snipers aren't gonna get fixed at least fix the hit marker indicator sometimes I hit headshots and it doesn't even deal the damage a headshot would do but the system registers it as a headshot I've tested this in a custom room with a alt account
@jovial wolf depends on if they accept you.
We have moved this to dms, please keep it there @proud oasis
When is Omelet arcade creators gonna be able to get content Creator?
This is a entirely different question @elfin zodiac
Currently it is only available for two platforms . Youtube and Twitch.
I mean I already knew that I just don't meet the threshold but over on omelet arcade I have 10k followers and I think omelet arcade is due some recognition
Not what I was referring to but ok
@night cloak should I start streaming pubgm. On yt.
@pallid palm that's up to you I'd recommend twitch Because it supports the creators YouTube only cares about the big time youtubers
@night cloak but. How can i get tancent. Permission...?
You don't need any permission to post videos on YouTube.
@proud oasis in my location no one can use twitch.
@pallid palm you don't need permission to stream ur gameplay it's not something that can be copyrighted
Okkey @proud oasis thank u
@proud oasis that does happens sometimes to me as well lol like I hit the head but the hitmarker shows that I hit the body
But chill don't take it as a huge issue go close range
@proud oasis and i am playing pubg. Mobile on my gaming laptop but I cannot run properly i mean it has lagging also im. Using. Tancents emulator but that issue doesn’t solve...? What should i do
Guys, move this to dms or #pubg-mobile @pallid palm @proud oasis
@pallid palm don't ask me I Kno very little about the emulator
Wrong ping, meant @proud oasis and @fringe atlas
I couldn't help you with that
No @elfin zodiac ping was between 60 to 80
that number what does it stand for?
@everyone
@fervent grotto That's the score of your total completed achievements.
ohh okokok thanks
@pallid palm Aloha! How can I help you?
Any one have the link to buy UC
hy there
currently i am playing as a guest in my emulator
i have a facebook account where i am in ACE tier
if i login will the facebook acccount replace the guest account or vice versa?
If you logout of your guest profile and login to your Facebook, you won't have any issues. @fresh swallow
so i cant login directly with my facebook acc?
@fresh swallow You can't login to Facebook because it was used to create another profile.
Can anyone help me out with one thing
@fringe atlas Yes?
It's a lame question but :3
Let's hear it 😄
I wanna search their names and look at their stats once
They way too op definitely the best I've gone against ;-;
u can do it by seraching using thier names
Umm that's what I'm confused about like I can't find the • they used
If someone would help me out it would be great ;-;
Oof
Hi My Account Get Hacked How To Fix It?
@fringe atlas If you've recently played with them, you can add them by going into career results can be found on your profile. Check the screenshot.
yea they should be in ur recents
@night cloak not recently played with them I'm not a newbie fam ._. they killed me and my team
So I just wanna look at their stats
Cause they're way too op can definitely wipe out any squad
@safe marlin Your game profiles can't be hacked, it's your social media account which got compromised. You might wanna report them ASAP.
@fringe atlas Unfortunately there's no way if you can't find the special characters of their name.
That's what I'm looking for! ✌ @night cloak
Anyways thanks for the help I'll try to find it once again
You're welcome.
hallo i need help
My account can't login on the global server, because I have logged in on a Vietnam server, how to fix it
@night cloak yes my Facebook account is hacked and it's connected With a PUBG account, is there a solution to this Problem.
Sry for bad English
Please read this channel's pinned messages for further information, @glacial wigeon:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
@safe marlin You've to contact Facebook if you are unable to access your Facebook account. Go to facebook.com/hacked and provide the necessary information as soon as possible.
Are there other ways besides that??
@safe marlin You might wanna contact customer support in game but I fear it will be too late.
If you contact Facebook with the given link, you can get back to your account within a day or two.
Why does my game load for ever even though i have a good WiFi connection
It used to load quickly now it takes about 5 minutes
I’ve been trying to find solution but I can’t seem to find one
@tardy marsh Maybe the game is blocking your Internet IP. You might wanna Switch to Mobile data or try a different WiFi if possible.
It’s the same using data that’s what I can’t figure out
Then, do "client repair" from login screen. Could be an issue with the files.
It immediately starts loading when I start the app but I will try it when ever I get it to load
@tardy marsh There are different loading screens. Can I see a screenshot of the loading you're talking about?
@tardy marsh Oh, yes, it's your internet connection.
@tardy marsh yaa it's your connection problem
Even when I have 3 bars of LTE ? Because it used to load quickly with that
@tardy marsh I'm not talking about rang /bars this happens when your ISP routing is not good it's like I have 100mbps but I got 300 ping
I pay for UC amount is deducted from my bank a/c but UC is not reflected in my game a/c
Ping is not dependent on speed of your connection it's on routing
Oh well then I guess the only way I can solve the problem is to delete the game lol 🤣 thx for helping me I greatly appreciate it 👍🏻
@daring spindle just a visual bug.
@daring spindle Nope. Things could get removed/added from the beta version to the final build.
👌
i have a requestm if the ban for GFX tool apps will continue , please please add it to the online ToS and the in-game as well, i spoke at length with the dev of the most popular one and although i don't think in most part such app is a "cheat", it's the rules that Tencent has , and the guy has zero morale compass and keeps claiming that there's no way people will be banned for using his app and he tills people that the Discord announcement and chat is not official and such app aren't against the rules...so please as it does exist on the faq here please add it to the ToS officially (not the current vague way that he's exploiting) , not for him but for the many players that may become victims cc @night cloak
at least try and pass this to people who could make the decision.
It's a bug, @daring spindle.
@ocean lava First of all, you gotta understand how Anti cheat engine works. It doesn't detect if its a gfx tool or not, it just finds out that there are some values were changed and it flags the profile and it gets banned. And in is actually already in ToS. You cannot use any apps which modify the game files, no matter the reason for doing it. You're simply not allowed to make changes.
And the guy simply wants people to download his app. He has nothing to do with whatsoever. And developers aren't allowed to add names to the ToS which they don't own. Tencent doesn't own gfx tool app, so they can't mention about it in ToS directly.
However, the ToS was written with details, if you read it, you'll know that such apps aren't allowed. And a player should always read what the officials say. A player shouldn't reach out to a person who makes 3rd party apps and seek for which is banable and which isn't. It's common sense. They just agreed with the ToS upon registering for the game. If they didn't read it, it's their fault, not developers.
@night cloak yeah, maybe it's a legal issue then...
i understand ( actually i know how battleye detects Graphic tools specifically) , it has to do with an option on that app for GPU optimization to Vulkan that's what mostly gets detected...
i wish there was a way, because you're right he just want people to buy his app regardless of them getting banned or not...
sadly he wont be exposed until enough number of his users get banned and report his app and request refunds.
@silver ore the beta registration is closed, you can't play.
@ocean lava Yes, that's an unfortunate. But you see, so,e people will always go and try gfx tool because their phones can't run pubgm. So it's gonna be tough to rise awareness.
@silver ore No idea if it's gonna be open or not, but right now you can't play it. Keep an eye on #news
@night cloak true
settings, next to the logout button
@cold heath yes in game go to settings, it's next to the logout button
Hello i am new and can anyone tell how to become beta tester
My quick scoop while active is not on the screen
@silver ore reset your layout, sometimes that's how to fix it
yw
@full fulcrum currently beta is closed, follow #news and wait for the next opening .
@ocean lava ok thanks for the help
yw
@ocean lava how am i gonna know if beta is opened
@full fulcrum it will be announced , i don't also mean it's a closed beta always, the current beta already reach it's required tester and closed now
@ocean lava how to become beta tester if the beta is opened
@full fulcrum its closed right now
@full fulcrum also will be announced, usually you'll just be able to downloaded at a specific time from play store
@full fulcrum If the beta is open, you don't have to be a tester. It will be available to download for everyone.
Meaning it's not accepting any new players, but once it's open you can download it and play immediately
@elfin zodiac @night cloak thanks both of you
Np
@ocean lava and also you
irani hast
Sprechen Sie Englisch ? @silver ore
@elfin zodiac im persain
Oh, it said german
im ?
What's the problem? @silver ore
no problem 🙏
Please avoid going off-topic. You can have unrelated conversations in #chat.
How to fix this when i close my tencent gaming buddy every time it show this then no other option without restarting.
Help!!!
@night cloak well reinstall
If i have not redeemed extra royal pass points what will happen to them?
Will it be added to my rp level in next season?
Can't play the game because of way too much LAG
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
@strange arch server ?
ok
@night cloak uninstall and then delete old files completely and reinstall on other directory or path or drive
@elfin zodiac Asia
Asia is known to have lag, you will have to wait it out @strange arch
@elfin zodiac yeah Asia has damn too many hackers on the server...
@elfin zodiac Actually the thing is I can't play the game on any server cause except Asia all other servers has high ping like between 500 and 900
What phone are you using ? @strange arch
@lyric jungle What's wrong?
@ripe cypress I understand that it might be frustrating to face such bugs or issues. If you encounter any kinds of bugs or technical issues in the game, you've to report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report. You might not get a reply from support but they're always looking into every reports made by players. We cannot do anything here in discord. I hope you understand.
Ok thanks
So bassicly what happend is that a friend of mine asked show me what u have spend last 90 days in PUBGM so i logged into my apple id and showed him and he just took my phone and refunded 5€ bassicly im scared of getting banned in PUBGM as this is an scam bassicly ive spend over 100€ on PUBGM and i hopento get a solution for this
@lunar knoll You might get banned for a maximum of 1 month for the reason, unfortunately. It might be forgiven or reduced if you plan to contact customer support in game asap.
@neon patio when new update coming
@dense sparrow Sometime in the future I believe
@neon patio thx :)
@night cloak ty
@river galleon Sorry didn't get your question, can you be more specific?
Is there any way to change the gmail id which is linked to my Pubg mobile account
no
@sick star once you link anything to your account it cannot be unlinked
@river galleon I'm pretty sure it means win once, not sure tho
Are they ever going to fix the hacks and bugs in the game?
One day they will get themselves together.
Aaron N. in customer support sent me a useless message.
I got bingo on my customer support response bingo card. 5 sentences of corporate blurbs cut and pasted.
Anyone having higher ping than normal this past weekend?
Bcoz they cant fix it , they need to make new servers
If They want to keep this game alive , they will Surely Set them up fast
Ok
If they don't ,its gonna die a boring death
In 3 days to my game laging hard
3 days ? Lol , i stopped playing from 2 weeks
I meant to say , the lag is there bcoz of the servers , i think they gets overloaded
Hmm
Yep
Right
Specially asia is so full , bcoz of indians
Yes
India's gonna need a separate server like China
Otherwise eventually guys are gonna stop playing like me
Pubg support can't do anything to increasing demand
Hmm
😧
That what tf are they doing of so much money ?
Ik
@willow dune ok
provide your suggestions/feedback/complaints directly in-game!
@rugged viper this channel meant for any problem facing in pubgm ....discuss or debate in #chat or #pubg-mobile
I hate this bag
@willow dune did it , now i wanna do it publicly
Pls make something with this place
@willow dune yep we are stating our problem
@rugged viper its not general Chat , its related to a problem chat
Yes
My post is problem?
Nope
Why
Glitch
@tall dragon No bro
Where is dev
How to fix the stupid lag, tell me xd
Same here
I dont know
Lag issue
Oo , i have one lag more
The lag went that far, I cant play the game... I should download some GFX tool and then they will ban me..
Why my microphone is not working??? 8 games
@rugged viper the lag issue you decripw has been noticed by Deva and they are invisitigating the reason and working on a fix
There's a survey on #community-news they posted for people like you to fill so they can learn more about the lag issue
We all are suffering from it @ripe cypress
I have reistaling the game but is not working
@tall dragon your teammates is exploiting a wall hack, his account can be banned of he was reported by other players
@ripe cypress I have good ping and no latency, but FPS are bad as hell...
I give him report
Hm
@tall dragon if you did , the support will ban him soon don't worry
Sory my english is bad
@tall dragon no problem m8
Dev working slow
No
@ripe cypress server issues require server take down, it's maybe fixed after the season on the server maintenance period
Ok thanks
@ripe cypress yep, they should stop adding more and more stuff to the game... (crates, outfits and those trashy stuff)
But with microphone can you help me???
After coming vikendi game laging hard
@tall dragon with what issue?
@shadow sluice yep
@ocean lava There's No asia in The investigation form ? Can you please add it
@ripe cypress Yep, I need to get better phone or GFX tool which will result in a ban for me...
I cant speack with my temate , only in lobby but in game they dont hear me(((
@rugged viper yes because they already know the Asia issue and in the process of fixing it
I'm using gfx tool
@tall dragon thats bug in the game.
For batter fps
@ripe cypress for how long?
3 month
@ripe cypress don't use that tool, of you continue to use it your account maybe banned for 10 years
Omg , i cant fix it
@ripe cypress Oh... BAGT?
@ocean lava you have some internal sources ? Dont tell me you are blabbering
😵
@ocean lava 1st time only for 1 month I heard...
@shadow sluice bro nothing happens
@ocean lava but why
@rugged viper about what?
@shadow sluiceim using it from start
@ocean lava freely use the Pubg Gfx tool
@ocean lava about the you just told me
@rugged viper if your using an illigal app and not caught yet doesn't mean it's right...it's not allowed by the game
*things
Without gfx tool graphic trash
@ocean lava for the f*** sake its not illegal
@rugged viper K... I'd like to use to get better performance and less lag, but Tencent is greedy and hate the players with weak devices, so they decided to ban GFX Tools... what an idiots...
@shadow sluice lol
@shadow sluice can you help me with other problem?? I need to know why my old account was banned , i dont ude gfx tool bc i have goood phone , i dont understand why. , No hack and without other programs , can i write my nickname and you help me???
@shadow sluice yeah kind of
@ocean lava whatever im gonna use , & tell the people to use it
I'm also using
@rugged viper it's your funeral
Just don't come here and complain when your account gets banned
So support you can help me??
Omg , i dont understand who is support here
@ocean lava see about yourself , dont care about my account
@ripe cypress i think you are...
@ocean lava who tf complaing to you ? Lol
😢
@rugged viper @ripe cypress please if you don't have actual problem move to #chat
Other wise you'll be muted on the server
@ocean lavayou are support yes?)
I wont play this game ever again untill May, when I'll get Poco F1...
@ripe cypress no your not
@ocean lava are you mod or what??
@rugged viper @ripe cypress are you both the devs and he's friend.who were.arguing on xda ? The wolf guy.seems the same
@shadow sluice he's not , just some people's peeky nose
@ocean lava xda ? About what ?
Xda dev
Who is support , who can help me
@rugged viper Yeah he's making me more angry than Ban of gfx tools.... bye PUBG , i'll be a fortnite idiot now...
I'm not replying to any of you now, you are clearly spamming and have an agenda here .
@shadow sluice yep me2
@ocean lava this is free server not totalitarian regime...
Rip gfx tool
@shadow sluice this is support for people who need it, not doe gfx tool developer friends to spam
Dont instal gfx tool you can get ban
@tall dragon yes
GFX Tool has and always will be bannable, as it illegally alters PUBGM files.
@ocean lavayou are suppprt?
🤣🤣
@tall dragon don't listen the other guys
@neon patio after uninstall gfx tool I'm safe or not tell me ?
@shadow sluice someone needs support , lol
@ripe cypress yes you are if you remove it , and reset the graphics
@ripe cypress I would recommend completely re-installing your game.
@ocean lava. Say yes or not pls , i dont speack english but i will understand you)
@neon patio @ocean lava ok thanks :)
@neon patio rip low end players... greedy tencent not playing pubg again, so no money to tencent from me...
@shadow sluice Have a good day sir
@tall dragon I'm tilling the facts, @neon patio is admin
@neon patio Thanks for ignoring
@ocean lavayou speack like a support))
@tall dragon Do you need help with anything?
@neon patio tencent should make their own gfx tool...
@neon patio after coming vikendi map my game laging hard
@neon patioyes if you can help me
@neon patio then players will be okay... but no... they cant and going to sleep, cause im angry as hell cause of gfx tools ban...
@ripe cypress As updates roll out the game will become a little more heavy on lower end phones. You'll need to lower your settings.
Ok
@shadow sluice You'll need to take your topic to #chat
@neon patio lowest graphics, lowest frame rate, no way to run away from lags...
@neon patio he's stating his problem here
@neon patio its not general chat , its about problem chat
@rugged viper His problem is having a device that can't run the game efficiently, something noone can help.
@neon patio Gfx tools can...
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
@neon patio but noo tencent banned so stupidly laggy game for me...
Im upset rn...
@shadow sluice Yes, but GFX Tools is a tool for illegally altering files.
:(
@neon patio okay , btw u have any news on server lag problems ? Specially Asia ?
Asia is known to have lag issues @rugged viper
@rugged viper Devs have addressed the server issues and appear to show interest in fixing it (if they can)
GUYS. if you speack about gfx tool pls go to @generalchat
@neon patio If tencent would make their own gfx tool, that players could use without worries, than I wouldn't annoy a lot ppl with that, untill it wont be done, i'll fight for it...
Fps is depent of good internet conection too
@tall dragon it depends on power of the device, i have good internet, but a lot of lags...
@shadow sluice Tencent wouldn't make another app to adjust their own settings. The reason specific settings are locked is to prevent the game causing damages to the phone and/or giving other players an unfair advantage via removing grass and textures.
@neon patio 👏👏
👏
@neon patio this option would be there, just FPS optimizing...
Each device has specific settings listed for devs to use, it's not exactly the devs fault, it's your manufactures fault.
@neon patio lowering the graphics a bit under the smooth one
@neon patio Huawei phones under 200$ sucks...
@neon patiocan you help me , gfx tool is not situation for support chat , i have other problem and i wont to speack obout serious
If the graphics were to be lowered any more than what smooth is at than it would remove some textures (giving those players an unfair advantage).
It's as simple as that, that's how every game works. If your device cannot run a game efficiently, than you cant play it.
@neon patio players with powerful devices already have unfair advantage to those one with weak devices...
This is why steam provides "Minimum Specs" and "Recommended Specs" so you don't buy the game and not be able to run it afterwards.
@shadow sluice I mean it's a 200 dollar phone, do you expect it to be the best thing in the world ?
Again, just like PC, if you have a good PC you get good performance.
@elfin zodiac no, but i'd like to play the game without lags or with rare lags...
Like the s9 it's well set for this game @neon patio
@shadow sluice Your only solution is to buy a better device.
^
@neon patio+
@tall dragon What do you need?
@neon patio its lagging on My friends Oneplus 6 , he stopped playing
@neon patiohelp
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
@neon patio Back to that tencent gfx to, they should enable it only for devices with 2 or 3 gigs of RAM and some weaker chipsets like MTK6735...
@neon patio his English is not that good, his issue is he can't hear his team mates in game but he can in the lobby @tall dragon
@shadow sluice Like I said, some manufactures do not allow games to run their phones on some settings.
I have other problem
@rugged viper lol oneplus six lagging?? He had bad unit probabally...
@tall dragon I already told you about the lag
@shadow sluice or bad internet
Legally, Tencent can't allow some devices to run certain settings.
@FÃ乡Baldy can you help me with other problem?? I need to know why my old account was banned , i dont ude gfx tool bc i have goood phone , i dont understand why. , No hack and without other programs , can i write my nickname and you help me???
@elfin zodiac My internet is actually good...
Because some settings can damage the phone (overheating and such).
@tall dragon do you use ad block?
@shadow sluice nah bro , its because of servers
@neon patio I start to overheat after 15 minutes since 0.10
@ocean lavawhat is this
@tall dragon We cannot help with bans here
@shadow sluice lower your settings
@shadow sluice Yea, which is why your phone is locked at lower settings.
@neon patiowere i need to go to speack about this
@shadow sluice which device ?
@tall dragon application to remove advertising from internet or VPN
@elfin zodiac Smooth Medium (Low frame rate is unplayable)
If it's overheating at low settings, it'll likely overheat to the point of damaging your device at higher settings.
@ocean lavawhy ?? No of course
@tall dragon Customer service in game
@elfin zodiac Why my friend phone Cubot r11 2018 can't play pubg mobile it has got 2GB Ram and android 8.1
@tall dragon We can't help with bans here, you'll need to file a claim in-game
@neon patio I dont need higher settings, I want to play without lag...
It isnt unplayable, @shadow sluicei used to have to play on it, I was using a 4-5 year old phone with android 4.2.2
@tall dragon ok , if you are not using anything prohibited, file claim in the in game.support
@shadow sluiceyes yes. This is bot BOT is not support
@blissful leaf Because 2gb is far under the minimum specs
@neon patio 2GB ram pubg mobile suggest
Is 60fps available on iOS only ? I am using sd845 android extreme only available on smooth everything else max is ultra
@elfin zodiac My team wants to kick me away, cause of my bad performance in game, caused by my phone...
@sterile idol Phone?
@blissful leaf 3GB is near minimum, 4gb and up is recommended
Poco f1
I have 4gb ram because I'm laging
@sterile idolbecouse iphone is not more device but android Oppo xiaomi meizu and other is very hard to make performance for all phone
@sterile idol I want to buy it... so yeah, good choice by you... I need to wait till April... xd
@ripe cypress what's ur device?
Alright, now that everyones been assisted, move to general
Hmm I bought it for pubg only I had rn5
@ocean lava xiomi mi a1
:GWqlabsMingLUL:
@neon patio When the game came out, 2 gigs of RAM were okay...
Ok guys thx for discussion , good night

@shadow sluice When the game came out there was only 1 map. Now that several updates and additional features have been added the game is now more heavy.
@neon patio Is 60fps available on iOS only ? I am using sd845 android extreme only available on smooth everything else max is ultra
@sterile idol It's available on a small selection of devices.
@neon patio a lot of stupid crates and outfits... xd
@ripe cypress yes my cousin has it too, o don't think it's the devcie , it's because of the midrange CPU
@sterile idol 60 fps is available on note 9
@ocean lava snap dragon 625
@ocean lava))) you link me amazon???
I think its available on s9 too, not sure
I have it on smooth but everything else goes to to ultra @elfin zodiac s9 supports hd ultra?
@ripe cypress yes, try custom kernel of you know how, might help
Yep
@tall dragon what Amazon link?
@ocean lava where i can speack about ban??
@elfin zodiac 👌
@tall dragon sorry that was a mistake
@tall dragon There is nowhere to speak about bans.
@tall dragon go to game setting and next to logout button you'll find.customer support , contact from there
@tall dragon If your banned, your banned.
Want to get Poco F1. Have to wait till end of April. My phone will explode to the April or I will get mad at game cause of LAG and throw it to the wall. ENDE
I go sleep now, bye.
@ocean lava ok thx you are the best , good luck

@tall dragon what @neon patio is saying is true though, it's rare.that they reverse a ban .
Poco f2 batter than f1
Thanks for that, I know Tencent cares only about money xdddd
@neon patio can you check our chat
@ripe cypress Yep, but Poco F1 still awesome xd
:)
@shadow sluice Banning people actually reduces income, so your point is completely invalid.
@neon patio Yep, dont ban ppl, and you will get more money, so allow gfx tools and more money for Tencent. Done, easy af
Poco f2 isn't a thing yet
@sterile idol only a speculation
How to fixe this
@ripe cypress Anti-aliasing?
@shadow sluice But they'd rather have fair play than money.
On
@ripe cypress Fix what
Black lines
... I go rather sleep now, or I wont get up at the morning. Bye.
Broken graphic
@ripe cypress That's what low graphics look like
@ripe cypress yes but it still has effect, it won't go away until you re install the game
Okay, well the only way to "fix" that is increasing your settings.
Hmm
If you can't run higher settings, you'll need to live with those graphics.
Ok
@neon patio hey man, keep up the good work, I can see you dont have that much to work around with with some of these messages ahaha
what does this mean?
@pliant musk it meant the anti-cheat plugin maybe detected an issue in your side...(there's a rare case of a false positive )
Did you get data changed message while playing?
And are you using an ad blocker ?
@ocean lava loged me out
Then sent me this message
When i try to log in
And I quoted the game right now becaue first i spent a lot of money second banning me for 10 years for no reason
Im done with the game!
After that message i loggined in then after few mins it logged me out again and says the same message but now banned for 10 years
Was about to ran someone
In a regular game, the car runs the player over
But no get this in pubgm
The car suddenly stops
Ejecting you from it
Like really
Wtf
I stood like for 5s from shock then died
Hi, can someone translate this for me?
@pliant musk wow I was about to warn about playing after getting the 1st ban, if you get 3 of them in 24 hours it automatically give a 10 year ban.
The oy option is for you to file a claim in the game (they rarely revert it)
Did you use an ad block or VPN?
@austere lodge I don't know exavtly what it says, but it's related to The beta is now closed and no other players can join for this round.
@pliant musk bans are always for a reason, if you used an ad blocker or VPN they might be able to help, but if not they cant do anything.
I was using VPN
Bcoz i cant play the game
My wifi banned all games that i can play
So i needed vpn to play
Then that's why, press the file claim button and they might be able to help you
Nah i read article in reddit
Like 30 comments
And no one got helped lol
Waste of time for me
And i already spent a good amount of money i would just quit the game or idk
We cant help with bans here, once you are banned you cant get unbanned unless they decide it
I know
I mean why would you spend money on a game and then do something to get you banned
