#questions
1 messages Β· Page 303 of 1
Do away with cross server because that clearly has screwed the game. Plus why would I want to play at 400 ping and watch people glitch and lag all over
Hello how does this support work
GOOD TALK!
Am I a joke to you?
So when week 7 challenges are coming out?
What's up with the death of medusa? New zombie mode in pubg? Ping me with reply.
@open hound can i unlink my Facebook account n link it to a new account
Nope, you cannot. @hollow rune
There is no way to unlink accounts.
We don't have any info on that. @outer turret
Mine keeps saying to use wifi to download Whatever wtf do I do
It's pissing me off I've tried everything
Is it true there s a crypto currency mining script/apps in tncent gaming buddy emulator?
Ah, i see.
How'd you fix this
It'a not doing any progress so I had to reinstall it this happened today twice
Help?
My game keeps on freezing
No matter what I do
Help
And I try to restart my game
And it freezes again
I've never had that problem, have you tried looking for a fix on YouTube? @scenic sinew
Season 4 ending at 01.01.2019???
I mean when rank gonna reset
woah woah holdup there
genuinely, nobody knows for real
but i would estimate it at 17th
Fly hacks??
woahhh
@copper wraith State your problem
Nah
Lmao
I thought was forever but you did not show it was 7 days i want my uc back
ikr
anyone know how to fix matchmaking issue
i have to wait like an HOUR
and still no match
Hi i play pubg m with tensent gaming budy and i have a problem i formated my hard disc and instaled tencent + pubg m but wenne i am traing to lunch the game it choes a driver error
Oof prinh
Can any one help me
@warped trail
Maybe people in emu support can help
Oh ok tnks
When i connect blue tooth hesd phones to pubg when i go ingsme i makes a weird sound how to fix
I'm falling and sometimes it does not go away and as soon as it leaves the parachute I'm thrown up
SANHOK
It was already 2 instant deaths
Is there any way to unlock high fps
I only get medium but I know my phone gets higher
@night cloak what phone are you using?
Anyone here who plays on High Framerate(30FPS) & is in Conquerer or Ace?
I am almost done with pubg, in 1 game, there was 4 flying, 3 using aimbot, and 1 person punching everyone simultaneously
@willow dune i am diamond 4 and i play on asia
@copper wraith lmfao
How can I help you? @night cloak
@vital sluicecan U help me ???
its been 3 hours
That's due to the lack of players in the same server and mode. In higher ranking, you don't want to match against bots . So they try to find other high rank players which leads to the matching taking too long .
What you can do is allow cross matching . @night cloak
How can I help you ? @soft lion
You're welcome.
When I connect blue tooth head phones to the hesr game there is a loud wierd noise @vital sluice
And it doesnt go away
Have you tried using the headphones on a different device? @soft lion
Does it happen on wired headphones too? @soft lion
Have you tried on a different device? @soft lion different mobile?
@vital sluice i tried cross server matching its still the same result
The game does have problems with wireless headphones :/ . Sometimes there's sound delay and now these problem. I recommend you to use a wired one and report about this issue to the customer service . It could be your device too. @soft lion .
Yes I had sound delay before also
@night cloak didn't guarantee you would get a match with cross matching. Like I said ,it's due to the lack of players playing it during this time. You can try a different server or mode for now and try matching on the solo later.
k
And if I turn off sfx sounds the loud sound goes away but then there is no ingame volume only the ppl talking on the microphones @vital sluice
You should then switch to a wired headphones then @soft lion :/
Anyone who can help me? I have a problem...
What's the problem? @rose bay
if High framerate means 30 fps
i need a real person to solve some of my issues because everytime i post my problem a random noob gives a crap answer which is far from help
@vital sluice
What's the issue? @clear ocean
@night cloak maybe ask that friend to request to join? Or open the clan so that he can join in
I am on ios device and when ever i turn on my mic in game the sound profile switches from stereo to mono
by the way this issue is only for bluetooth headphones users
this issue is recently fixed in 0.10 fot android but ios still have it
I have already tap "repair" on the load screen and it didn't fix anything
@vital sluice
The crew challenges are having this issue. We have reported it manually, you also make sure you report it in-game. Multiple users reporting= look into the matter faster. @rose bay
@vital sluice thank you :)
I haven't used an iOS device :( . I'm sorry idk much info about it's sound profiles either. @clear ocean
We want fix patch asapπ
i am fed up of playing without surround sound
Its too much wait now
or i have to turn my mic off for surround sound
Looks like the iOS staff are offline :/. Do address your issue later @clear ocean. @molten crown can help you with iOS.
What's your issue? @gentle panther
@vital sluice I've told mang times.
It is the issue for many of us that game is lagging too much after the update and whenever there is a close combat the game get freezed and I end up dying..
Lost many classic matches due to this
Which device are you on? @gentle panther
Rank fallen down
@vital sluice my device is sam j7 pro but this problem occurs in high spec devices also like s9
So this is not my device problem
@clear ocean Yep
But now the game is lagging too much
the servers are just dying cause there are lots of players
Lol
This is not the valid answerπ
This cant be fixed trust me
It requires an update and u know it we know it thats gonna happen in january
@clear ocean I'm talking about the OTA update to fix the lag to some extent..
I have a 3gb ram device too @gentle panther. Yes I too face the lag and freeze , all we can do is reporting the issue in-game so that they look into it. And the s9 also does have multiple reports which the team might be aware by now. But other people on high end device like oneplus 5,5t,6,6t face the freeze and lag very rarely. For now the lower end devices are facing it and by reporting it in-game we can assume they look into it as the number of reports increase.
The servers are having problems too especially the Asian servers.
@clear ocean Please avoid unnecessary discussions in the support channels. Feel free to use #pubg-mobile or #chat .
ππ»
@vital sluice The Reports would have surely become numerous by now and Devs are just not looking into it.
And yes this is true...
They are just increasing the features and not looking towards the bugs and lags
I've reported more than 10 times π
The thing is , no matter how we complain about it here ,it's useless. That's why im asking you to send the issue to the customer service only.
And you are using an outdated device btw @gentle panther I don't think the lag on 3gb ram will be fixed any soon. We just need a 4gb ram device minimum for it to run smoother atleast.
I am ok with the little lag bro @vital sluice
But the game freeze during close combat is frustrating.
And the ping issue due to cross server matching is such a headache for everyone...
Yeah I feel you. But when I played on the higher end device , it eliminates freeze and lag . And the game will always get bigger with every update and the lag and problems only increases on the lower end phones of 2gb and 3gb ram. It's better to have a good phone for the future updates. @gentle panther
π @vital sluice
@vital sluice bro can u plz clear my doubt??
Is the G36C coming to global version
Can we create advance room by room cards. In pubg @open hound
mo bamba
Any pro claw user here? Need some help
@night cloak Tried that. But it happens only at Georgopol. Every other location is rendered properly.
We do not know yet, @ebon crystal. We will announce it when it comes to PUBG Mobile.
mo bamba
Do not spam, @fringe garden. You will have to be muted if you keep going.
Please ask devs to remove that grenade glitch
@merry sandal mo bamba
@merry sandal thx for info
@fringe garden no offence but legit dont spam (sry ima take my leave now)
@ebon crystal no offense but mo bamba
He's muted.
No, @night cloak. You must make use of Advanced Room Cards to create advanced rooms.
Hello, @night cloak. Please note that this channel is reserved for seeking support for the game. Move to #pubg-mobile or #chat for conversations.
Please report it in game, @normal fulcrum.
I was there but sb named maze sent me here
I've been reporting that in game from last season. Still people are using that glitch
@night cloak there is advanced room cards for advanced room and normal room cards for Normal custom rooms.
What's the difference ....?
In advanced room , you can adjust a lot of things like particular gun, speed of the zone and a lot more other stuffs. You can find a lot of videos of it on YT. @willow dune
Like no weapons also?
If you want melee only, you can set it up.
@willow dune may b
If you can decrease the spawn of melee also to 0 , it could be possible. @willow dune
Us there any official phone of pubg??
Means pubg prefer that phone to play pubm
Is*
@night cloak there's none, they haven't contacted the manufacturers like Razer or Xiaomi.
@soft gale oh k
Sponsors were Note 9 for the pmsc . In India it's mostly Oppo. But yeah I think they gave Note 9 in the survey for a reason. @night cloak
Hmm
season ends january 17?
Season 4 rp does end on January 17 , yes. @little viper
And the ranking season in the same month.
See
Why i can't
Leave the crew
π
@night cloak click on your name in crew and it should say leave crew
Cause your crew has registerd in the crew challenge. You can leave when it's over @night cloak
Hmm
@vital sluice
Logan can I talk to you about a glitch or whatever I've been having for the last couple of weeks
What is the glitch? @night cloak
Feel free to DM me the video. @night cloak
@vital sluice accept friend request
@night cloak 
@vital sluice how i can buy a advance room card!!!
Please change the bp crates stuff i literally got everything which is in it π
Please DEVS
π
@haughty void it's available in the shop. Others
Do suggest it in-game to the customer service. @rocky echo we have also let them know .
@vital sluice was its there in clan shop!!!??
Also the fragaments are useless
π¦
Fragments reedem shop are unchange since 0.6.0 update
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
@rocky echo ^^
π
Anyone can help plz.. MY friend Pubg account banned for 10 year without any reason. He not using any hacking or third party app.. can anyone tell now what he will do to cancel his banned...
Please refer to FAQ 2.9 in #481198147478224896 for further information, @modern swan. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@haughty void fragments items haven't changed for long tho but it has some cool outfits
@haughty void not in the clan shop, in the shop column look for others
I was told that going into the training grounds nand and getting the Ghillie suit on the crane gives you ranking points is this true? I'm asking because I was in the training grounds yesterday got the Ghillie suit and somehow ranked up to platinum 1 from just being in the training grounds
What? Lmao
Not sure if I found a glitch or what but I didn't think u could level up from the training grounds
I have a twitch clip as proof that I ranked up after leaving the training grounds
That's a joke. @proud oasis nothing like that.
@vital sluice so did I find a glitch or maybe a delayed level up?
You must have left the game early and the result must have updated when you came back or something like that. Training mode has nothing to do with the rankings of the servers. @proud oasis
Thought so I did enter the training grounds as soon as the lobby loaded up from leaving a match so I assume a delayed level up is what happened
Yes 
@neon patio I want to change my clan name it says u have to wait for long 60days can there be a quick solution
Uh, no. You have to wait 60 days like everyone else.
Humm
Anyone can help me? Coz I've been banned for "cracked version". BTW I think the 2nd ban is wrong, because I've download official version from Tencent Gaming Buddy.
Lol
Please refer to FAQ 2.9 in #481198147478224896 for further information, @ember folio. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
someone can help me?
Please refer to #481198147478224896 shown above.
Quick question why of all things are rename cards in the shop for UC ? I been wanting to change my name but I gotta spend 4$ just to get one I'm not complaining but it's not really a item that everyone wants to buy unless they join a clan and wanna rep the clan tag other than that rename cards are useless
You can also earn it through achievements, @proud oasis. It is for UC because it is most useful thing and which causes you to pay for it.
@normal fulcrum no Jim. I just want color instead of fade to tell me the location of the enemy. I dont see how you came up with what you came up with. It would change nothing just more visibility in low brightness. As for now people who have higher brightness on their phone have more power. I just game to be same for everyone regardless.
If you feel like it shouldn't be available for uc, you can always submit your suggestion to the cs in game. @proud oasis
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Yeah true but why can't we gift rename cards I feel like that should be a option
You can recommend it in game.
Ok
For someone with bad eye sight with low brightness its not easy to tell if its faded or not. I want you to think about what you just said, Jim. Do not assume things.
I meant Jin
@ember folio It happened with me too
π same reason using cracked version while I was using legit playstore version
@ember folio please refer #481198147478224896 2.9 as said above
phew idk whats happening since last 2 months
@lean crescent try contacting customer service and read the #481198147478224896 2.9 as mentioned above
No satisfactory reply
Ok
I redownloaded it for my other account still same issue
Tick 2 another boi caught for same reason
Make sure you use the legit version by tencent
my friend is dead too!
hello
Even with low brightness
can anyone support me pls
@cloud dune relax buddy, let the emotion go away
No u.
@chilly egret tell buddy
@uncut iron Did u copy some files from another phone to save data?
i login my account in Vietnam version with miss click cuz i play in netcaffe
same guy download it and i login in Tencent but i didnt see it was Vietnam version
cuz i play in netcafe
now i cant login in my Iphone
cuz i was play in pc
@lean crescentnope, its pure from play store
@uncut iron RIP idk what they are doing same happened with me n 2 accs
Uninstall that and redownload the official version from playstore or Apple Store @chilly egret and relogin in that
There goes my account :(
That's why I told to logout from it @lean crescent
is my account gone for Iphone version ?
@rough horizon It won't work phew
i really need help
No
re-logging in will work, once you logged out from your account
@lean crescent relogin will work
@lean crescentim using an another account in the game , it logged in
i don't think so because a acc logged in on other version cannot be opened on other version as far as I remembed
So i know its not a cracked version
@uncut iron RIP play for 4-5 hours and get banned
@lean crescent sad
2 Ace acc banned phew RIP me
Please avoid going off-topic. You can have unrelated conversations in #chat.
ok
so i need to go for the same pc in the netcafe that i did login Vietnam version and i will see my account login ?
I dont get how ace rank works
What's confusing? @lunar kelp
Well,all i got from intructions and guides is that it resets after picking top 500 people
But nothing has changed for me overnight
I still have the ranking if 69
Server ranking didnt change
I just dont understand how it works i guess
Yea if you already logged in from Vietnamese version , @chilly egret. If you didn't you should not do it as you will be not able to log in again from international version.
Can you provide a screenshot of your rank? @lunar kelp
Hi
Is it possible to change the account from a social media ur link to,to another social media?
Like lets say my current account is link to twitter,but i want to change the link to facebook instead
There should be no way
i login in Vietnamese version with miss click cuz i play in netcafe
i want to get back to international version
Now you have to play in Vietnamese version unfortunately.
You can't get back to international version.
One more thing,is there anyway i can change my avatar pic
@lunar kelp have you checked what your position is in the server? You need to be under top 500 which updates everyday.
How do i check that?
@jagged fractalyou can
Please refer to FAQ 2.4 in #481198147478224896 for further information, @jagged fractal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Check in the "rankings" should be on next to inventory. @lunar kelp
The three pedals near the trophy?
Wat m i suppose to read
Yes. @lunar kelp
Alright,i found it but dont really know how to find what i need
no chance to change back tointernational version ?
Is it only available for fb
@jagged fractal yes , you can add your own with a social media .
im fb
Only avaivable for fb
How?
So i found the ranking,and i found the top 100 list of the best players
How do i find the top 500 list of aces?
You guys are having different problems. Kindly avoid merging them lol. @jagged fractal you can change only through social media.
@chilly egret nope.
@lunar kelp are you in the top 500 Ace squad Europe?
I cant tell
Idk how that is hard
when you select the particular server , mode it will tell you on the left what rank you are currently. @lunar kelp
]
That was a typo, sorry. It's possible only through a social media account is the final. @jagged fractal
Ah ok
Yes and top 500 requires a lot of points and games in a day . @lunar kelp
It refreshes daily.
Huh..
Okay thanks
One last thing
Is there any way at all i can look up what is the minimum points per day to get to top 500?
And what is βserver rankingβ
Server ranking is your ranking overall in the particular server . It includes solo, duo,squad @lunar kelp. Not sure about what the minimum points is to top 500
So im server ranking 0 i guess
There it indicates your highest ranking and you need to be top 500 when in Ace to get the conquerer. Clear? @lunar kelp
I changed my pfp on twitter,but my pfp remain unchange on pubg
How do i change it
Uh, what device are you on?
Ios
...
Iphone
Full name
7+
Today I just got the sound bug where if the bullet is being fire form front it was heard from back please jelp
Help*
Hello, @rotund dagger!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Make sure you put in your earbuds well
@lunar kelp I did
Mixing the left with the right reverses everything
You too! @lunar kelp 
^~^
I was so confused
Is there anyway to aprove an admin?
U did,nothing happened @night cloak
I was using head phones BTW
Like practicly give them a life for being a cool dud
It should work, try repairing your client, @jagged fractal.
@night cloak still doesnt work
Huh, weird.
I can't use Quick scope switch in pubg mobile. Anyone know how to fix it? I tried Re installing pubg but it doesn't work.
Please read this channel's pinned messages for further information, @teal viper:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
If you scroll down in the pinned message, you can see a way of getting it.
Okay thx
Still cant add pfp to my account zz
For some reason,when I clicked on the app,it shows the blue loading screen (first one) for a few seconds and then it says PUBGM App has stopped,what should I do?
@dusty tree try clearing the cache memory first, if the problem still exists try clearing the data
And if then also it comes again....reinstall
@jagged fractal u have a Twitter link account u want to change it to Facebook and have a FB pfp? Right?
@willow dune I need your help
How can I help!
@willow dune I am getting server problem
U must be getting no response from the server ..right?
@willow dune the game stuck on loading and take too much time and says connection to server error
Do you have sufficient RAM?
@split cairn yeah...it's kind of in trend ...and I think responsible people are looking in it....u just have to wait for the server to load
@willow dune I have used both internet and wifi
Try changing your DNS settings, @split cairn.
@willow dune but same problem in Asia server
@night cloak I have tried everything it's like that only....I just have to wait for it
I only play Asia ..don't know if it is happening in other servers as well.
@willow dune no like i want to change my pubg pfp to my own choice
And my account is link to twitter
My account was banned for no reason, please help meπ
@night cloak contact the coustmer support in-game
@willow dune i tried at least 5 times
@night cloak wait for their response
@willow dune all they say is the reasons for banning
@jagged fractal logout of PUBGM and then clear cache of game , change the pfp to your choice in twitter account ...then log in to game via twitter
Clear data
Is the hoodies making your character look like you need chemotherapy fixed yet?
Then it will be available in Avatar
Bought elite pass got to 70 but the hoodie makes my character bald
Hope the devs are aware of this, they fixed the bape clipping fast.
Looks like ill be playing again in 10 years
Have a nice full of pubg and i hope you get a lot of chicken dinners
Nice life
If I buy these items : Will I obtain them permanently
Im speaking about the first pack
When is scorpion SMG coming ? Any idea
after the G36C release or the MK47 Mutant + Laser Sight release
And when will G36C be released?
don't know
Oh ok thanks
@mental needle Yes.
@hard lotus #activities
Why I got them for 7 days
No, @mental needle.
@crude cave now it will be released on pc, so maybe for month it shoil be on mobile.
*should
Captainsam you are still typingπ€
Yess me too
@vital sluice hy bro i want that you pass my mesaage to pubg mobo officials to ban the pubg mobile imulator... Many pubg mobo players are buying good performing moblies to play pubg mobo at the end of the day they are playing against the imulator ... Its so hars to see this ....for pubg imulator The iconic pubg pc game also not improving in india... Please support the pubg mobo player those who are playing in mobile and also support pubg pc players in pc..... Imulator is a cancer
π‘
Admin here?
@tidal warren
Very big bug with voice chat
Do something with audio bug
Do something with audio bug
There is no way to do that, you cannot refund UC through the invoice, you agreed to this before purchasing it, thereβs an exclaimer. @willow ridge
Oh nice. Thanks pubgm
Yes, devs are aware of this, itβs being worked on. @night cloak
How many others have you scammed?
Thank the App Store. @willow ridge
@tidal warrenty. Have a nice day
No worries. @night cloak
Or thank the thousands of people who did UC fraud during the first 2 seasons, using and refunding UC like socks. @willow ridge
Well im sorry but that isnβt me
Of course if there are technical difficulties and you donβt get your UC for whatever reason, you do get your money back.
Just contact the customer support in-game.
There was a technical issue, who ever made that banner had about 2 brain cells.
Rookie packs give the stuff forever and limited time for 7 days right?
Yes, if the pack is titled βLimited Packβ, itβs always available only for the duration of 7 days, unless stated otherwise. @night cloak
...
Limited pack (whats so limited?)- the duration its sold for? the amount sold? @tidal warren BUT no.
Itβs not noticed : how are we supposed to know that
The time for which you can utilize the items is limited, but yes, whoever designed that page should have added more info to it. @willow ridge
Weβve reported this feedback within the weekly reports, since youβre not the only user complaining about this.
Not noted?* agreed. Complete failure on the designer, yet I have to pay for someones petty mistake.
And sorry @tidal warren, bit angry if you canβt tell.
I personally do not know how the situation will be further handled.
Dont mean to take it out on you
Weβll have to wait and see if the team acknowledges the situation or not. Have no clue what theyβre up to.
Alright, thanks for the reply I guess. Hehe
I have a bug regarding crew challenge, our points didnβt get added
This problem is faced by many players. I think team is working on it.
@tidal warren
What's the issue, @night cloak?
Ahm... We want next royale pass with m24 skin. Is possible? M24 don't have skin 
You may suggest such ideas by contacting customer service in-game, @night cloak.
Ty
@night cloak
why again and again all my ids are getting ban but i am using playstore versoin then also
@night cloak
@night cloak we are getting just bots reply no human reply
Then you must've done something that violated the ToS.
i had download pubg from three times then also getting banned again and again on every id
I getting ban because without review... Guys can you do something that i can play again... You ban me without reviewing my last game... You ruin my game status...
Because i kill enemy using akm in long range you ban me right away in midle of the game... And that without reviewing my play...
@pure hill Wait So Ma Unlock Din Yan Mamaya
any solution of my problem
Holiday Mode Ata Yung Support Team Ah
@pure hill are you using any kind of extra tools along with game, or using a virtual space kind of thing(dual space/second space). Restart the device make sure there isn't any other application running background except the game
This is a one day ban.....a long time ago I was using second space to run 2 accounts ..they banned the virtual space account ...coz they think u r using any type of tools
It's happening with me too I got banned for no reason for 2 months phew on 2 accounts
@willow dune nope only finger since first season
Hello, I bought a quantity of 700 UC worth $ 32.9 BRL but I bought for a wrong account pos the facebook email was wrong and I did not see it, I would like Support to pass this UC to the account I use.
Then you may record your gameplay so whenever you get banned you will have the proof that you didn't do anything wrong
@hardy sand Not possible boi
@willow dune Phew They never trust it
Have tried everything
Go to the official Tencent website they have the option to support like not ban
And you can attach the video file there
No way when the in game support cannot help what would they do from outside
Well u gotta try with what u have
Nikhil this is PUBG support
Hey tum Hindi bolta
To chalo Apan khelta
@vital sluice see to this
sss
@lean crescentyo
Put down ur message and the bot will reply u put down ur message again and wait for a support staff member to apply via bot and keep waiting till they solve ur issueπ
@lean crescent
That's what the support team does no other solution @left basalt
@lean crescentohkk anyways thanks
frame drops
ping issues
everything is going really bad lost my ace tier now in crown 3 constantly losing
my kd is down from 4.79 to 3.99
Why aren't they pushing updates with the fix ?
Devs are on holidays
Wow 
Is there a way to get a refund via google play?
@rough river nup
If I use any other emulator other than TGB, will I be banned? I'm playing on NOX Player. Also on my iPhone 8.
hey
@night cloak always use Tencent gamming buddy ..avoid any other emulator to avoid any harm to your account
@urban fiber u need any help!
hm nope !
how can i enable vulkan api?
Hey guys, the crew and I played on the 28th at 19:05 on the crew challenge. However, we were blocked on the loading screen. After resetting the game and taping βEnter match againβ, the same loading screen appeared. After a few minutes the game kicked us back to lobby and said we scored 0 points on our first game, when we didnβt even play. Is it possible to allow us to participate in 13 games since there was this bug on the first one we played ? Thanks!
@velvet vault that happens after rejoining, know issue
Can you guys play with Bluetooth headsets?
@spice mulchthats nothing related to pubgm lmao
@desert nacelle i can play with them
@spice mulch I play with them
The sound is reduced heavily
@desert nacelle it actually js
@spice mulch yea, try switching you mic to device mic instead of headset mic
let's go dm
K
Hello, @velvet vault!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
No . Unfortunately It is not possible , @mild coral.
When will the desync, server disconnection, and lag issues get fixed. They've been really bad since 0.10
Getting killed after jumping over a railing by someone who had no line of sight on me is getting really old. Especially since it rubber bands my back up onto the catwalk I already jumped off of.
I'm playing on a Galaxy S8 with a 300Mbps internet connection and have a ping that is almost always <50.
I've tried changing wifi channels and DNS servers with no improvement.
This is cool too
@vast lion welcome to pubg: new content over fixes
@atomic coral it's not just that, it seems like the issues/bugs get worse with updates.
I guess one improvement is that I haven't seen the bug where your team voice chat doesn't work for a while.
@atomic coral I am copying my Android obb and apk to Tencent buddy is it ok?
I am copying my Android obb and apk to Tencent buddy is it ok? @night cloak
No. You have to download it officially. Come in #emulator-support i will guide you there , @glass badger.
Hello, @glass badger!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
It might get fixed in next update , @vast lion.
where can i report my teammates?
@wispy matrix after you die, there is a report button.
There is also a report button on the screen during gameplay
Hello, @wispy matrix!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
This is same method if you have to report teammates.
@night cloak hopefully they improve it before CODM is available...
Hello guys why can't I send recruitment massage in #clans channel plz anyone help
Help me please
Is this support channel?
@cold heath yes, it is, for pubgm related queries
I think they should add gloves in the game as a separate selection
@inner kernel read the pinned messages in #clans , and dm your recruitment post in the format to a mod or admin
And add animation to the trench coats
@noble robin i dm to mod and admin no one replied
@inner kernel did u dm a mod active rn, in the PROPER FORMAT
@inner kernel i have already stated, read the pinned messages in #clans or refer to #481198147478224896 FAQ 7.4
How many airdrops happen in one game?
My PUBGM Beta is stuck on installing plz help me
@heavy dust there is no beta available at the moment
No the old 0.10.0
@heavy dust the beta testing for 0.10 is over, its on global version now
I need some help
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
Which device do you use to play game , @raw ice?
S9 plus
@night cloak
Any suggestion how can this be fixed?? My freeze and FPS drops even though there's no else app is opened
Report
Hello, @meager mango!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Which server you play on ? Maybe it is caused by server issue because S9 seems good device , @raw ice.
Yeah. I thought so. Asia server have some issues . Maybe try to play in different server for now. Optimization issues will be fixed soon when more servers will come out in the future , @raw ice.
Is there any chance that nepal will have its own server?
Why Asia Server ping Going so High?
about this bug, people used it to cheat now in ace match
ban this dude because he kill the whole squad
Just see my message above, @safe saffron.
You can recommend it in game , @raw ice.
Haan be
Ye kya scene hain ?
Hello, @desert barn!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
This issue is caused if your connection is not stable or from server side ,@night cloak.
his id : MelonJeruk
@night cloak bro but my network is works absolutely fine and why only it happens at the end when I can get win very easily
Point system is screwed right now
Also kills not reflecting damage
It's not just me
Because Asia server have some issues lately because of large number of players. It will get fixed soon, @night cloak.
I don't think it works , @night cloak.
Again another sound bug where I was unable to hear grenade explode and it was way too laggy
ππ so how should I play smoothly @night cloak give me any temporary solution for that!
What is this now
I was just playing on mobile data normally
I did report @night cloak as sound big
Try switching to the wifi if you are on cellular and vice versa or play on different server, @night cloak.
Bug*
@night cloak but then I am unable to push my rank if i play in different server
Please refer to FAQ 2.9 in #481198147478224896 for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
But that is what you can do for now unfortunately, @night cloak.
PUBGM is Dead there are banning people for no reason
It should be renamed as THE GAME OF BUG
As well as THE GAME OF BAN
Player Black has been banned because of hate comments
@atomic coral Thx!
We did this to improve the player experience
Discussions go in #chat @atomic coral
I had 20ms but I kept on running at the same place again and again wth
@icy carbon next to internet speed (ms/ping) there is also how much is send. if you are far away from wifi, or any other problem this might occour, the game sends quiklt, but not enough data
Yes, anything but your server
So i connected the wrong account to my Google play account is there a way to disconnect that account
Will we have a refund for that ?
Because i paid it 3$ and it is not permanent (itβs not noticed)
@late ridge nope we don't have any info on that. And either way I'm pretty sure u cant
Ok thanks
@mental needle here is notice
I cant open the game
It will show me the loadingscreen and then go black and go to the home of my phone
Im about to try and delete it and reinstall it but if it doesnt work i might need sum help from this server
No, @late ridge.
Device, @night cloak?
Samsung S8
Try this, @night cloak.
Similar issue.
Ok
happy new year
@olive glen its not noticed the if the offer or the items are limited, how am I supposed to know that
@mental needle it states, limited pack
When new Zombie mod
I got 2 back2back - 40ish
We don't have any idea about upcoming updates , @summer walrus.
Is there a list of all the known bugs in the game?
no
A new wave of hacks are out now
People are shooting through trees and rock... And me and my buddy just got killed by Guys with X-Ray watched the look at everyone through the map and the won
I reported the but forgot to SS they name
@timid timber PUBG is already banned more 30k account included Pro player...
@timid timber pc or mobile???
@timid timber ok it'll fixed soon in 0.10.5 update i think so...
When is that?
erm i need help i was idsconnected in final circle of the game for data change and abnormalities in client?
it was right before end?
Hello
i am contacting you to ask why my account is blocked (banned)?
I DO NOT use and never use third party programs(Scripts, GFX, etc).
I would like to inform me of the reason and would like to request the unlock of the account.
My server: South AmΓ©rica
My ID: 513403447
Thanks in advance,
Need help, i accidentally changed my clan name to something different and i dont want to wait for 60days more to do so, can someone assist me on how to change clan name again without waiting so long or by contacting some pubg guy inside..
Faj you slaves eats 10 bullets and dont die
@hasty yoke no it's compulsory you have to wait even i also waited for 60 days
@timid timber if you keep reporting they will fix it a lot sooner
If you have 2 social accounts attached to your account, you should be able to isw both picture for your frame, no?
@night cloak there should be... Might help sort out what needs to be fixed.
What?
Can someone tell me why I get 7 points for being 4th place in Miramar??
When they're gonna fix the glitch where the iPad users can see through houses and walls etc.
Nothing less than a hack
Fix the points please you literally get 10 points for getting 1st in Miramar
Your like wasting 40 mins playing Miramar just to get 10 points
its not broken, its supposed to be that way
???
So your saying that we get spend 40 minutes and get 10 kills plus 1st just to get a possible of 10 points
@night cloak compare it to another emulator , its size is large
Max is 33 min, you can't survive in the zone after that. @night cloak
Guys
Whats the difference between royale pass and royale pass plus
Elite pass*
Dont they both unlock the elite rewards?
^
Server lag. @raw cradle
@agile sonnet You unlock more tiers when you buy the elite pass.
@agile sonnet elite pass gives you more RP challenge missions as well as more rewards.
So PUBG mobile not giving us a free premium crate for the new year to users without cc π³ π€π€·π½ββοΈπ
We need new stuff too π
You can get free crates with coupons
I donβt ha e coupons how do I get Iβm iOS player @fresh slate
You can get them from achievements
@fresh slate thatβs not free
You gotta play the game and work for it
@fresh slate free means u get something without doing anything
Idk what ur definition of free is
@fresh slate yes you are right by completing some mission we do get crate coupons.
He is just avoiding to take efforts to complete missions that's the only reason he is so angry for doing that.
Yup
I need help
@calm topaz yes so what problem are you facing right now?
@elfin zodiac can you help me
@calm topaz what seems to be the problem
Fk this game
Always showing no response from server
Are you on cellular data or wifi, @night cloak?
Youtube is working discord is working and al other apps working with same connection
But this game
Cellular data
If you are facing error when you are on cellular data then switch to wifi and vice versa, @night cloak.
I dont have wifi
You can take hotspot from another device.
But the connextion will be of same network
No problem . Just give it try. Sometimes it works!
Ok
When is this server lag gonna end? Itβs so annoying
I'm facing a brutal server problem it always show reconnect and seever not responding even when my connection is good...
There some issues with server in this update . Because of large number of players in the servers. It will be fixed soon, @nimble berry @raw cradle.
Good news and bad news
Good news is
I update pubgm at last at the play store!
Finally!
Bad news is I have to update via in the app lmao
Frame drop not yet fixed?
wtf the frame drop bug just sucks
lost matches cause of that bug
i was firing at someone when i adsed it just dropped hell lot of frames and i end up dying
Hello, @clear ocean!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Need help, @night cloak?
@night cloak better fix the server lag it will be best help which pubg can do
No bugs fixed from many days and still they wanna update the store shop damm game
And big thing stop that banwave which can't actually ban hackers there are tons of discord server and WhatsApp groups providing hack along with proof that they won't get caught phew
@lean crescent ya I meet an hacker who killed me with one bullet of scarl through wall where I have full health vest and helment
Is there any way to check on how many points does the last ranked conqueror has?
nope @night fjord
@wooden oasis Nvm we cannot do anything boi we peps are getting banned for silly reason that download the client again from playstore while those hackers are having fun
true, you should tho @lean crescent
The battleeye company is improving their algorithm to scan any change in game data to prevent any types of cheats
oof deleting messages i see @lean crescent
π‘ some issue with it I don't wanna make it a hack server atleast whatever the staff does its there wish but am done with the game completely @haughty cypress
well, since your account is already banned, nothing to lose if your new account gets banned π π
PUBGM now u gonna have another hacker in ur list to ban
Yeah. The fact is they listen to the problems in the community so bugs and server improvements will be coming soon, @wooden oasis.
I can't even play the game because of server ping
hlo so i just got ban for no reason in my account after changing the name so help
lagged hard in 1 v 4 squad
the situation where u have very less chance getting out
plss pubg help
Please refer to FAQ 2.9 in #481198147478224896 for further information, @gleaming vigil. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Please report the issue in game, @clear ocean. We can't do anything here.
@gleaming vigil no help u r account is gone because pubg is becoming worst
If you have no more issues, please move to #chat, thank you.
Hey guys, is Tencent buddy running on McOs?
#emulator-support, @hot maple.
Heard lot of questions about gifting friends some UC or anything like that in pubgm. How?
Ty
You can only gift items to your friends, @outer turret.
Yes, how? @night cloak
Through the in-game shop, @outer turret.
Canβt find it?
Hello, @hot maple!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
Ahh.. The gift icon?
Ty again
There should be a option that says "gift", @outer turret.
Is UC giftable?
Nope boi only certain stuff can be gifted
Oh, i see. Thanks!
@night cloak Don't spam

How do i get refund from pubg
You can't really get refund but you can contact customer service for payment issues, @night cloak.
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
They not helping they just asked dor my wmail didnt ask wat the problem was but thx
@pale falcon 17th January this season will end
nice
Less than three weeks left
thatβs good
donβt think i should focus on getting my rank any higher until the new season
Hey guys i m in platinum 1
I did
Weapon master but not got it
I am 100% sure i completed all of rquired things
Can anyone look into it or help me out ?
580873297 is my game id
Did you knocked and killed with same weapon, @distant falcon?
No
You have to do that in order to get weapon master title.
@night cloak i helped my frnd do it it doesnt works like that
U can knock from different weapon
Final kill must be from different one
You have to knock and finish off with the same exact weapon. This was patched since 0.8.0, @distant falcon.
@night cloak its unfair
How can uh
I just got the weapon master today
Knock qith a throwable
But its unfair
No issue i can get it that way too
Alright, discussions in #chat, thank you.
#pubg-mobile you mean?
Meet ya there bro
Whichever.
@night cloak but what about people who got it earlier they should do it again
I mean its totally unfair
No, they will still have their title.
@night cloak its really unfair
Answer me anyone :/
Yes, @severe lily.
I just got this bug in a sanhok game
Hello, @weak gyro!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
can u fix large buttons and half controls not showing in ipad pro 12.9 inch
i will start playing and waste some money of yall fix it
if* jk
but srsly pls
What's the issue with large buttons , @river comet?
When the Bag & Helmet Skin got fix? (like weapon skin)
How to hide bag and helmet skins in matchmaking menu but i need that skin when i get a bag or helmet ig is there any way?
That's a bug as mentioned by IQKW . It might get fixed in next update, @dusky sparrow.
Help me please
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
Please refer to FAQ 2.9 in #481198147478224896 for further information, @fringe atlas. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@night cloak chill
That's not my account btw :v
?
What is your device , @night cloak?
Samsung Galaxy J5 2016
Then why you send it here , @fringe atlas.π
There are no specific way to increase fps on low end phones like this. You will need better phone for good gaming experience or you can wait for the optimization from the developers , @night cloak.
Okey please Δ±m waiting.
Thanks. @night cloak
@night cloak every content creator receive something from PUBG in S4 but I didnt recieve anything why.>? π€
No problem , @night cloak.
You can ask to @tidal warren as I don't have any information regarding to it , @distant cradle.
@night cloak I wanted to see how the supporters would respond
My ipad started to lag in pubg now after update but i have same ipad as mortal but he doesn't have lag
Any fixes
Set your graphics to low then you might have less frame drops, @clear ocean.
MOBILE players: anyone else notice the RP missions seem to only progress one at a time now?
In other words, if you have 2 missions from different weeks in S4, the next match you complete BOTH missions BUT the game only counts one of them, but the other doesnt progress to completed... (its happening ALOT to me since 0.10.1 but its hard not to notice if grinding RP missions. I THINK it is possibly determined by which 'Week [#]' tab still opened when returning to the main menu to start the new match).
I'm playing pubg on emulator , I always got Chinese or Hong Kong server but never got a Indian lobby ?
@night cloak
And matching takes about 3 or more minutes
@modest yarrow matchmaking duration is long bcuz very less players play on emulator
@wispy matrix but when we are matching in squad mode then we got lobby in 10 sec
Dera Pubg Team,
I want to become a beta tester for this game can you help me.
@modest yarrow r there mobile players in ur squad?
In @wispy matrix yup
matching with mobile players takes less tym always