#questions
1 messages · Page 299 of 1
That works too.
I just noticed mobile doesn't have that big mountain Southwest of the frozen lake. Any word on if that will come in the future????
Pubgm can't copy 100% from pc. It's too much for mobile engine
Or well they could add it would increase the size of the map by a lot maybe
I prefer pubgm more than the steam version
Can anyone explain me
Why did my ban went from 2 months
To a whole year?
WOT
@tidal warren When i log in. My game says "this id is not for international version. Use Vietnamese version" something like that. And i haven't used Vietnamese version yet
That’s an issue which sadly can’t be resolved even by the devs, they don’t have access to those accounts which need to be played on the Vietnamese version. Could someone have used your account? @feral sluice
@tidal warren No.
@tidal warren Ok so can i download Vietnamese version and play without any issue with my global friends?
Or should i make a new account?
Yes, try downloading the Vietnamese version. @feral sluice
You’ll get matched with your friends.
Never heard of that ver. Before @tidal warren
It’s a regional version only meant for Vietnamese players.
Oh, so its not global ver.
guys i need help pls
@empty jay
@formal sundial
how can i fix it
what is the vietnames version ?
wait i think i fix it
ok i fix it
im downloading the vietname version
thx me
@junior tangle u wont be able to get back to global version now
No building render 🤧
How long does it take to get a reply from in-game customer service? Today's the 4th day. No email either
So there's none pubg premium crate on kjrp?
Do you have lean turned off?
How?
Customize controls add lean buttons
How can I add it?
@dim crag @night cloak thx guys I do it
Peek and fire
@sterile thorn thx
Np
@ember hound @neon geyser it is fake news
how hard is it for you guys to search yourself?
it is litrally the first result in google
Hello ppl
Whenever i change my controls layout the layout i left get missed up and the layout im going to change to get reseted to default
You not saving the layout
Im saving both layouts
@tidal warren Am the bug I told you about. The analog one... I did repair the client but it still happening
It happend like 10 times now I thought they fixed it in the new update but today i tried and its the same bug
Why everyone having certain bugs
Can you not click on inventory?
Yes
Or it just bothers you that little line?
New update full of bugs no joke but whenever i go to rp and check my missions while matchmaking the game freeze and i cant go back
It occurs when I parachute out and sometimes when I'm playing
You’re playing on the iPad Pro, correct?
No
@tidal warren when did u get admin !!!
Then I must be mistaking you with another user, sorry. The only hope right now is to wait for the devs to release a patch, meanwhile, you can report it to me as well and I’ll relay the info.
Try to supply as many details as you can.
Yeah
As well as some screenshots.
HELP as soon as i rejoin the match the game chrashes
@plush sail it’s been months.
I should send a video
@daring pine what device are you on?
You would understand more if you saw it
ipad pro 2018
Yes please. You can send it here. @night cloak
Yeah when I play game later
Is there an error showing up? @daring pine
@tidal warren i have iPhone 6s Plus and every time i change layouts the other layout get missed up like every button goes into corner and even some of them disappearing i had to reset everytime any help ?
I could explain in more detail snowycat
Cause you will have till I get home
That's late
Seems to be a device based issue. Report it via the report button. @plush sail
In game ?
Meanwhile to avoid this, you should stick to one Layout until it’s fixed with the next patch.
Yes, customer service in game. @plush sail
Ok thx
Or, use the report button located in the top next to the map.
Either way is fine.
There’s one in the lobby as well.
Probably off topic 
Snowy what happens is when I jump into a game...I'm currently in lobby. When I in the plane then I jump.... I start to face down from the plane. When I'm closer to the ground some the analog goes back in place like its not responding . When I inputting the direction. It goes back in place when I TOUCH it. Sometimes when I try moving it doesn't move. It happens during half again or sometimes early. It's more like at times it does respond and then the sensitivity goes about the place even tho I'm controlling it. And another issue is a fire button delay. Is when the fire button shoots one, although it on auto
S0 it shots one bullet although you press it. So you have to press again to it will auto
@tidal warren another should be good
Please, send me the video as soon as you can. Thank you. @night cloak
@plush sail a cat.
@mental needle what faction suit are you referring to?
You mean the crew clothing?
Hello, I have an idea to make PUBGM better. Can you make the shifts at Vikendi from phase 2-4 smaller? Ty
Anybody have a link for beta 10
Yes of corse XD
He got a better aim
Can I download the maps without having to be in the app? And if I can how?
Hello, I just got a new ipod, how can I move my account over?
My existing account is linked to a FB I no longer have access too and Google play (which wont help on ios)
Yet another hacker sick of getting shot through walls
The anti cheat system in pubg sucks it bans non hackers and let's hackers play
I'm average at the game but it's obvious when players use hacks
Think I got killed by a hacker today not sure tho
Why is the UK on my galaxy s8 soon can small
Soo damn
Auto correct
Erm let me guess because the UK is small maybe that's why
What does it mean ?
No uk
@night cloak plus u got an old phone
It ain't majorly old but it's old new 😂
Yeah
Can anyone help?
Are you on vpn
Great support chat....
I already tried
Hello, I just got a new ipod, how can I move my account over?
The FB account it was linked to I cant access and its linked to Google play which I cant access on ipad unless someone knows a way.
I was looking around Google to see if pubg had controller support and I found multiple articles and Reddit post from the sub Reddit saying that is there.
Is that true
@crisp field there is no Play Games on iOS as they game center. Last iPod was made several years ago and haven't been suited for awhile
You wouldn't unless it's all on a shared account like Twitter , WeChat, Facebook,
So I'm poop out of luck?
I dont get why there isnt an unlink option so I can link to a new device?
What would happen if I lost my phone?
1000s of dollars in crates I've opened would be gone
Well the idea would be you'd use something that's cross platform.
Right but the fb account I had I no longer can gain access to
AMD I cant unlink it
And*
If you was too use Google Play Games or Game Center then the idea would be to you plan to use android or iOS primary
So then I cant switch platforms or I lose it
I use Facebook, I don't have the account but keep it there for log in. My backup is WeChat since it's also used for the China version
Ya I used fb and Google play. Since I cant access fb and cant use Google play on ios or unlink it so I can use an alternative social media link I'm sol I think. Really is a flawed system for linking.
I played madden mobile for years and I could link it to my device so I can link or unlink social media links to move devices or platforms.
Is there a number I can call for support @night cloak
🍻 @night cloak for your patience 👍
Hey pubg support just asking can you left hand aim like on the console's?
When you play pubgm and get shot by a fist from 100 metre away through a wall
And pubgm say they got a great anti cheat system
Please explain how people can shoot some one from over 100 metre with a fist
I updated my game and my return missions are still not appearing
I'm kinda missing out on some potential goodies
👎
Second screen shot
I need to report player 1
He killed me for no reason and we’re in same team
As you can see in second screenshot player 2 was angry 😠 about it and fire back shots at him
Why didn’t he just play solo if he wanted to kill everyone
@night cloakpointless nothing happens
Hello, @old frost!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@dense gulch ... use the in game report button after you die (either upper right or lower right) after you die
@dim crag I did
Im not sure can you see but I’ll guide you through. I am Crown 1 at the moment in TPP (second picture). I finished match in that mode with chicken dinner (third picture). Afterwards i wanted to see how much points i gained, just to realise that it was counted as bronze five match for me with +97 points. I actually gained 0 points in reality. Can someone explain me what the heck is this? Or if not can you tell me where i can search for answer :/
Can y’all add a setting to turn off flares in customs?
Please and thank you
It’s long overdue too
You can suggest such ideas by contacting customer service in-game, @potent spruce.
@tardy coral
You played on a different server where you weren’t crown.Please go check to make sure that you are in the same server that you are crown in so this mistake doesn’t happen again.
@scenic laurel
Ough yea seems like that’s the problem. I believe if someone invite me to squad I automatically going to he’s server, right? Thanks for quick answer and explanation!
Yes
Can anyone help? in 5 days 6 or 7 pubg acconts have banned Can anyone help?
in 2 accounts i have RP
i play pubgm with tencent gaming buddy
before update no problem in game
after update to 0.10.0 my emulator is very lag
and question is... Is the machine having a problem after the update?
When new arms will come to the global version
I don’t have the MK47 mutant and laser sight but some youtubers do and it was PUBGM and they also had it in training mode and I don’t. Why?
Hello, @gaunt quartz!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
@lapis charm that was during the beta, it's not out right now
Can anyone tell me what this means? It’s the beta. When I press it the app shuts down.
Its
To modify m416 @primal charm
. @steel fog room owner doesn't kick me and I have all maps
I’m so pissed off rn
I am not facing this first time
I lost so much rank just because of a stupid crash
My game crashes every game
And won’t let me play
Update is not good
It just started like 2 rounds ago and happens every game
And o keep on dying to zone
It’s fucing stupid
Like fix ur game
How do you put abreviations for crew and clan in front of IGN? It wont accept some of the characters
Low fps problem
Optimize your game rather adding clothes and other stuff
you have to lower the price to things this is very expensive
What are you phone specs? It is more than likely because of your phone, @gentle ermine.
If you have to change your name remember that oNly 14 characters are allowed and most of the special characters are not allowed after the update , @viscid wren.
Please read this channel's pinned messages for further information, @primal charm:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
Your phone specs , @vocal narwhal , @woeful yoke & @river seal?
@elfin zodiac so ur saying that it was out during beta but is NOT right now wtf
me no cheatin and i got banned
@night cloak are you sure you are playing on the correct server?
Yes
Asia
Before update ping was
24-42 ms
Now its i
62-962 ms
I am done uninstall
No need for solutions now
Then why are you asking here , @night cloak?
🤣
I was angry
😅
desync, please fix this
@sleek plinth i dont use any cheat or something illegal but my account cant login and it says my account has locked for very longtime....any solution for that?
What's wrong there , @wide kindle ?
@night cloakcan u help me bro?
You need to contact customer service in game if your account is suspended for no reason , @rugged juniper.
@night cloak look at the slow mo, the enemy suddenly appear. The first clip is shows from my enemy perspective, he's already waiting for me. But in my screen, no one is waiting for me. Look again
I saw that. It might be caused because he have more or less ping , @wide kindle.
Please refer to FAQ 2.9 in #481198147478224896 for further information, @rugged juniper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@wide kindle I feel like he's hacking btw nice skins and peeking
I need a help
Same
@night cloak my ping 40-50ms, my friends ping 70ms. I dont think this is because the pings
@calm topaz he's not, hes is my friend, we play custom room
Is there any way to connect the game through google account in Emulator?
And I already uninstalled and installed
Nope, @hoary plaza.
@night cloak well i removed pubg from my google account settings
But in game it still says that it's connected with google account
Plz I needz helpz
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
It will always happen since there is no way to unbind account from pubg mobile, @hoary plaza.
Please refer to FAQ 2.4 in #481198147478224896 for further information, @hoary plaza. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
How can I help you, @pulsar lake?
I might be dumb but it says to enable storage access
@night cloak redmi 4
Then there might be issue from server side with detecting location of players, @wide kindle.
Can you provide screenshot, @pulsar lake?
Game will lag on mid range devices since it is not optimized for them. Even if it was running good in old updates. Data gets updated and when new things gets added in the game . It becomes heavier, @woeful yoke.
Cuz the one I'm using is pretty terrible
Ping and lag issue after update on ipad 6th generation
Ping is litterally 300 ms everytime, even on my native asia server. Most probably, I'm teleporting a lot. Before update, i used to get 40ms on my local wifi. Now its ruined.
🤦 😡 🤦
Please report the issues in game so it will get fixed in next update , @torn jungle.
Okay i ll do
Thanks.
I just logged in to pubg mobile Vietnamese server now when I open global version of pubg mobile it says "global account not available for this account"
ArcNyte here it is
Are you on Android or ios and where did you downloaded the game from, @pulsar lake?
Andriod, Google play
Android of course
Store*
Those nav buttons
Please read this channel's pinned messages for further information, @flint ingot:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
Read the 4th pinned message.
Then are you sure it is not closed like this , @pulsar lake.
On Tencent gaming buddy
Lemme check hold on
That pinned message is for everyone who logged in from Vietnamese server , @flint ingot .
Can anyone help me
You can't login to the global version anymore , @flint ingot .
Is there anything I can do?
It is enabled
Can you show screenshot?
I feel like other player hit me with good accuracy than mine on ads half of bullets passes away even after putting croShair dot on enemy🤔
Hmm strange . Give me a second.
Ok
Did u tried rsting mobile?
Transfer file in other folder but rename it with something so that game doesn't read files...Uninstall pubg apk, get newest apk from other device nd reverse above things
But before installing put that folder back on its position with same name
Nd then try to open game
Ok
Can you go to the app and click one permission, @pulsar lake.
@open light data didn't loaded that's why that came
I just noticed that my game runs without enabling the permission.
Either becoz of connection or mobile
Ok Arc
So do I just click on one?
Enable the permission.
Both or just one
Yep it's already enabled too
Then install the game from official website . Apk file , @pulsar lake.
Ok
Can u turn on nd then open ur game? Arc
@night cloak nothing but arc game is opening without enabling those option 🤔
You can report it in game so it will get fixed in next update, @night cloak.
I did report
So you have no issues, @grand hare?
Nah but that thing 🤔
Nice👌 ,then hope it will get fixed soon, @night cloak.
Yh
I wonder when the next update is going to be
There is no information available about next update.
Is it possible to tell team to increase normal clip size of qbu to 15? Becoz mag get empty fast nd players still have some health remaining?
Sks is good at 10 becoz of damage nd recoil
There's extended mags to boost your capacity.
You may also suggest ideas by contacting customer service in-game, @grand hare.
But after getting extended mag only we can increase...M saying about without ny extra mag
I think it's going to be around 5-6 days since I reported for helmet bug nd other suggestions
It's a sniper rifle, it's not meant to carry as much ammo as a assault rifle or smg.
It does more damage, too.
Not like sks but it won't be becoz of diff bullet...It's really hard to kill running enemy with it with 10 nd less damage
Sks is better but I carry 5.56 so I have to carry qbu....
how do i lean i cant find the button for it even though its shows its there and haves it transparency up too 100% when i customize my layout
This is the emulator link, right?
@night cloak
I think so, @night cloak.
when is the update coming
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
@civic pecan ^
my game is lagging very much though the fps is 30 then also its lagging very much
can you guys help me?
The game is having FPS drops and bad connection plzz fix it dude
Your device specs, @elder sinew& @obsidian gazelle?
how do i lean i cant find the button for it even though its shows its there and haves it transparency up too 100% when i customize my layout
@night cloak are you sure you have enabled it in the game settings?
peek and fire or peek and open scope or both
Both, @night cloak.
well now that u say that yed
Then it should be available there.
ok it works now thanks
No problem.
Processor, @obsidian gazelle?
I have problems
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
My game is so much bad lagging with ping of 300 -400. Very bad lag. But I got fast internet?
Which server you play on, @hollow hemlock?
Asia
@hollow hemlock Well ypur ping doesn't depend on ypur internet speed
It depends on how much fast your isp server response
I lost 2 matches die to lag
intel r pentium r cpu g2030 3ghz
Device, @hollow hemlock?
Lenovo k6 power
Oh emulator, @obsidian gazelle?
yesh
Hello, @obsidian gazelle!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
You should contact to #emulator-support
It is acceptable to lag in mid range devices like it, @hollow hemlock.
But it's very bad lag sometimes it comes to 100-200 also but then returns to 400-500
Its because of ping
Any solution to improve ping
No . Not for now. Asia servers have ping issues lately. They might get fixed later on , @hollow hemlock.
Which is best server currently?
You can try on different sergers you want and play on best one, @hollow hemlock.
Probably after new Middle Eastern server will come.
You're welcome.
How do i download pubgm lite. My pubgm is very laggy even in lowest settings. I dont use gfx tools. My phone has 4gb ram android 7.1.1
Probably you will not able to play lite. Because it is made for low end devices which have less than 1 GB ram , @digital violet.
@digital violet network. Problem
Yeah i thing that network problem because my phone have 3gb ram
Can I write in languages other than English?
In the zone but still got this
Is there A reason my Samsung tab a runs the app like a potato?
the iPad Pro App still has Black corners
has the emulator become very laggy after the recent update for anyone else
@pine pewter #emulator-support
I need know thank why pubgm is telling me match was fines return to lobby whan I die
Does phonix os makes you ban.?
@tidal warren help 🙄
@sleek plinth help 😑
When is the patch update for the lag going to show up?
It’s not safe to use it. Only the official TGB is recommended. @night cloak
Also, next time please ask in #emulator-support.
I can't enter 🙄
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
Go there. 
@tidal warren thank you
No worries.
@night cloakMy friend have news about my account?
Pubgm my all friend is getting choppy Ness in low end devices like 4 GB ram 3 GB ram plz fix the lag and choppynes and we have 40 ping constant and we have downloaded 4 times pubg mobile plz help
@tidal warren Ok thanks for the support.
Could you send us some videos capturing the “choppiness” you’re talking about? @woeful portal
You can send media into this channel.
Yes as soon as I stop shooting it returns to ads
I might be cuz thr game or your phone cant register that many pints being touched at the same time
Till then just play with tap to aim
Is there a possibility that a guy shot headshot every time? From the start to end of the match, he was using double mini 🤔
Using 2018 iPad pro
I just played with someone who had a japanese girl quick chat. What would I need to do to get that? I play with a lot of Japanese people and it was just the cutest thing
k.
Lmao
anyone know when the date of next update?
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
Please read the above, @quick sandal, thank you.
I heard that devs lives here
OOOMGG i couldn’t see opponent and died..when i spectate see him in front of me. HOW? I DONT WANNA DERANK AND WASTE 30MIN GETTING RANK BACK!
The ping is under 90ms
But i had a lot of freezing and sometime one second freezing
I died a lot xuz of that
But when i coonect to vpn latency goes to 200ms but no freezing at all
Why that ?
Please help me, im playing on the off. Emulator from pubg mobile and i have a problem when i shooting without scoping my mouse not moving or he moving very slow plss help me.
@primal dew first react to E in #504819353049628683 and then ask in #emulator-support
This channel is not for emulators
Oops
It shows 2 timing slots for tomorrow's crew challenge
We have to play 2 matches right?
Should we purchase UC from midasbuy. Com or not ?????
So can we play both matches in one time slot? For eg: Play both during 20:30 - 21:30?
@half kayak Can you help buddy?!
Whats up?
@half kayak Should we purchase UC from midasbuy.Com or not ?????
Can we play both matches of crew challenge in one time slot? For eg: Play both during 20:30 - 21:30?
@half kayak
@night cloak its always best to purchase in game, i think purchasing in any other wesbites will get you banned.
@half kayak but the person who post a video on YouTube it says that the site is powered by pubg mobile so ??
@half kayak do you know what's in the exclusive 50% off deal thats showing on google play
@night cloak That Youtuber is likely a scammer
@half kayak where to clear queries for crew challenge?
@fierce coral no he is old YouTuber team member of dynamo clan ( radio)
@night cloak And what is his channel name?
@fierce coral future gaming
@lime juniper need to clear my queries on crew challenge.... Free to help?
You can ask, @earnest igloo, but I am not sure if I will be able to answer.
@night cloak Looking at their channel, I would immediately not trust everything they say, they have click-baity titles and have posted a video regarding the ban of PUBG in India, which was quickly found to be false
@lime juniper Crew Challenge is starting from tomorrow. We have two 1 hour slots. We have to play 2 matches right? So can we play both matches in one slot?
@lime juniper @half kayak plz tell guys... It's my first crew challenge
I am afraid I am clueless, @earnest igloo. Maybe @tidal warren has some information.
@ThePan do you know what's in the exclusive 50% off deal thats showing on google play
@lime juniper clear my doubt also please
@misty pond Checkout "pack" tab in game store, that's where you can purchase exclusive 50% off items.
@night cloak Yes, you can purchase UC from midasbuy.com. It is an official website from PUBG corporation.
@night cloak sure ?:because I don't want to lose my account??
@night cloak I'm absolutely sure, sir!
Who are you a moderator or what ?
I'm a normal user, but you can trust me.
So I can use your preference in future if something going wrong
You can always confirm it by asking a moderator, in case you are not comfortable with my answer. @night cloak 😉
But they told to use in game only but they are to expensive so ??
So I'm confused
@night cloak Not everybody own credit cards, so it's a good move from PUBG team so that everyone can buy and/or gift UC to one another. You can freely use whichever medium you prefer, both are safe.
But can you confirm with any moderator so that I can made payment for it
@lime juniper please ^^
Hope is an old moderator, @night cloak, and he is absolutely right. That website is official and secure.
@lime juniper okay thank you it means i didn't get ban if I purchase midasbuy.com
Correct.
Not as I can remember, but you can always ask for confirmation if you are unsure.
Ok now I'm going to purchase from midasbuy.com
@night cloak do you mean in the game itself or the google play app
@misty pond "Google Play's Biggest Deals of the Year! Log into PUBG MOBILE now to shop for Android exclusive gift packs, available for a limited time only!" Its simply written in there, why don't you open the game and take a look at the packs? 😊
i have done and there is no exclusive packs its the same items has its been for past few days the only new item is tbe bape outfit that's 3800uc
@night cloak can you post a screenshot please?
@misty pond Check this out. Discounted crates - it simply means 50% off exclusive items. And these items were there for past few days because the 50% discount was announced couple days ago. Checkout #community-news and scroll up, if you missed the announcement.
App getting forced closed
No reply from customercare service
It has been 4 days no reply😭
@night cloak What is the device you're using? Is it crashing on loading screen?
And it might take up to 7 days to get a reply because of high number of tickets.
The snow map is very laggy please fix it!!
@wraith terrace The matchmaking is pretty random. You might get Erangel 10 times in a row before getting another map. You have the option to select whichever map you want to select other than going with random.
@fierce wasp Developers are working everyday to make the game better for everyone, be patient 😉
I m stuck at loading screen
What to do?
From 5 minutes it's still in the same page
Try clearing cache and try again
@limber haven Didn't worked :(
@marble thicket May I know what is the device you're using?
@marble thicket Since when you're facing this problem?
Now only
4 hour before everything was normal. I was able to play the Game
Yeah its working now
When i restarted my device
Do something about this
@hollow hemlock u have slow Internet connection bro
@night cloak sir i am able to with friends account
I am only get forced closed app with my account
I tried in pc,Ios devices
Still same
What?
@hollow hemlock It is a long time bug, hope this gets fixed soon. It's not your internet connection, I face it quite a lot.
@night cloak ur device specs?
??
@rocky echo 4gb ram SD636
Sir i am able to play with different account
This happening with my account only
I sent a video of it
@night cloak Do as @rocky echo said.
I got banned for vikendi on December 21 in the evening. After that, I have been waiting for a week. No one answers me. Developers do not answer me. I am an honest player. I have not broken any rules. I am not guilty
Help me please
Everyone opened a ban
@dry fog Can you show a screenshot?
You can tap on file claim to appeal your ban - if you think it was done mistakenly @dry fog
@night cloakNo one answers me
@dry fog It might take up to 7 days to get a reply because of high number of tickets.
Just don't worry, be patient.
U need to have patience
@dry fog it will take time coz just few days back they banned some pro players too in the pc
@rough horizon pc and mobile is diffrent
Does mobile players matchup against emulator players ? With all 4 mobile players in a squad
No, @lofty hill.
Ik that I'm just stating the unban will take time @rocky echo
i want to report a cheater
@lofty hill no they dont... if one of ur teammates play with u from emulator then u will be automatically be teamed with emulator players
@exotic pier report using ig options
@exotic pier yes
can i do it here?
Not really @exotic pier
Not really @exotic pier
@exotic pier when you get killed in match, you can report them by clicking the option in the left bottom or at the lobby too if you know the player's name
Hello, @exotic pier!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Hey .I have a issue wuth PUBG Mobile..Whenever I play a match in PUBG Mobile. I gomet high MS/ Ping. why either my internet is soo good in other things like youtube or downloading. how to solve this?
no, u dont understand
@dire sierra ?
they share a screenshot of their KDA and such
@dire sierra clear the cache before launching your game and make sure your background data is not used by other apps
Good download/upload doesn't necessarily mean good internet. Try using-your mobile data. @dire sierra
Ok, Thanks! @ @rocky echo
Ur welcome happy chicken dinners @dire sierra
@dire sierra that too can work but it will generally reboot your game and it's settings to default
@rough horizon it makes the same thing whether u do it from phn settings or in game settings
So no one knows what this means?
@quartz yacht do we look Chinese to u 😅
Lol
@rocky echo you can't stop the app usage in the background though using that
@quartz yacht where did u download it from
@quartz yacht it's not the official pubg m app
@rough horizon i was wondering that
might be KRJP version
It’s the beta
Anyway change the settings ig regarding the language
@quartz yacht i guess its official now
the beta testing is over
@rocky echo that's why I suggested that 😉
@rough horizon it’s the beta
😀
@soft gale yes
@quartz yacht cool just change the language in the settings option
MK47 Mutant? for testing?
Maybe @soft gale
@soft gale hope so
Pubg mobile is automatically restarting
if i play pubg on pc and my friend plays on mobile , can we play duos?
@night cloak yes but u will be matched with emulator players
rip
This Update😖😖
@night cloak you mean friends on emulator right?
@quartz yacht It says, Prompt - that the application's corporate signature has expired, please renew as soon as possible. Basically in simple words - you can't play the beta.
@rocky echo still same
Force closed
@rocky echo tried
@rocky echo sir i have royal pass and lots of skin
Tried in pc too
Forced closed in pc as well as in IOs device
Then make a new account then
@rocky echo😭 😭 😭 😭
Idk of any solution if it closes on everything @night cloak any ideas
@night cloak well u have to ask a dev i m sorry idk of any solutions 😦
hi bros, i was playing in vikendi and i dropped in a hole
@night cloak did u download it from playstore or from an unofficial way
@solid thunder thats not a problem i guess
See where ur landing next time
and marked in the map for anyone who solve this
@night cloak Sorry for such trouble. But your only option is to contact the customer support because it's an internal issue with your game account. Nobody in here can help you. Make sure to write everything in details while contacting support, preferably in 1 message - otherwise it will delay the process.
Now to contact customer support go to your game settings. Make sure to write your character ID in that message as well.
@night cloak do as @night cloak said
@solid thunder no one is dumb to go that spot on the map
😐
haha
i was running from a team
:v
not a seriously issue, but that will be fun to prank, good idea
i'll contact customer support, thanks
@solid thunder What you have to do is tap on the report on top right if you face similar issues in near future. 😉
lol
XD
oh, and what i have to do is drop on the same hole haha and report

@night cloak 7
@rocky echo seriously?
Yeah
my friend wants to join my crew
but when i invite him invitation not showing to him
how can he join my crew?
yhh
uhh
what u playing on
android
i have no idea
Man, He can search for your clan
Oh sry haha
like play together
Dunno too
any pubg official
@livid hound
@lime juniper
any help?
@night cloak ready did kinda w8ing for reply
Good, be patient.
You can't leave or join crew once crew challenge is started , @night cloak.
Someone pls helped I tried everything I restarted my phone I check my ram and I did the client repair nothing works
It keeps poping up like that for some reason
Try reinstalling the game, @night cloak.
ok
I purchased the new 40₹ pack from the site and i didnt got the Playerunkown's Bandana doest it suck return my money back take that uc i dont care my id-530887017 help me
@night cloak thanks for the info earlier.
Please contact in game customer service for issues related to the purchase, @vague slate.
Its random if you want to choose any specific map you can choose it , @wraith terrace.
Did you read?
I only get erangel
Never other maps, getting erangel 5 times in a row is trsnge
@David#8618 its random
@wraith terrace Becuase you probably did not download it
I didn't download it, so I only get Erangel?
That's nonsense
to make it clear, I have all maps
@sleek plinth hello I want to know why the points of the match 1 match did not count I want the points of my team
@wraith terrace it selects the first one it finds a match on, which is erangel
@livid hound pode me ajudar com a print de cima
Really? Before it used to give me more random maps, when there were only 3.
NOw with 4 I'm getting erangel more than ever
I c
Damn asia server is giving terrible ping spikes
The ping is getting stuck on 968
Isn't even fluctuating
@open light could be a network issue
Nope it isnt
Quero meus pontos da crewwww
I got 8 of my friends playing right now in different squads on Asia server
All of them getting ping spikes
Idk then. I was playing since last 1.5hr. i was getting normal ping
So were my friends
why is the new map so lagy
@open light maybe switch server
Hahaha lol
R we playing pubg or bugg
@night cloak same
@wooden oasis does it affect ur gameplay
was fine yesterday and now is lagging like crazy
Yup
There is so much desync
Can someone please fix no response from the server error after each match. I cant spectate or see how I did.
@tidal warren @ToxicFrags hello I want to know why the points of the match 1 match did not count I want the points of my team
How do I turn off auto firing
Why..?? Just why..??
The context is his friend die ( no 3) because he's an idiot and then he start throwing us nade i somehow get away and get ambush by enemy and he start doing this thing again and then they laugh..

Is region lock a thing yet in this game..??
Hate Chinese and viet people
Every f time..
Just because you die doesn't mean it's my fault..
is there anyone to talk about random bans for no reason...
i know the rules, game downloaded from play store (and updated from there too), no 3rd party apps what so ever... nothing effects with the game at all in my device, actually i only have the game and 3 social media apps and a browser in my phone
i know the rules never broke them..and i'm no hacker
still i get this weird message the 1 time before this it was while in the final circle, now it's even after the game finished and we're killed ...data changed , and when you try to login i get a 10 min ban
if someone in support care can please help with this, i know that another one of these and the account will be banned for 10 years, please help me avoid this...i'm now posting here because the in game support is just an automated rely that keeps repeating the exact same thing over and over again.
just till me what to do to avoid this if it's something in my side (i doubt it)
Like reporting will do something
Okay after research china gonna ban pubg.😂
Now that's epic👍
Conseguiu resolver @drifting lintel ? Meus pontos também não contabilizaram.
Y ping is coming too high now?
Nope some guy just glitching or hacking
You know you can just screenshot it right..??
@pliant belfry the same thing happened to me today,we're squad , 2 guys left and looted on there own, and then one of them was killed the other guy drove back to us with a car and killed my partner, and tried to kill me , i escaped so he chased me with a car until another squad killed both of us.
Hi
Good night, I had a problem of scoring in the championship of the crew challenge, were not added the points of the first match together with those of the second match (attached images). In the second match we did 27 abates and finished first, but the score was not updated in the overall ranking. Please, I ask you to check and give me a return. Thank you very much in advance!
@forest hollow nao eles nao arrumaram nd
@drifting lintel use english please :)
why is acrade not avaible in first person?
There is a problem
And it really need to be fix
What the hell is this
People where saying its sounds ouful
Fix this
I don't how it just happen
BTW I wasn't calling
Good night, I had a problem of scoring in the championship of the crew challenge, were not added the points of the first match together with those of the second match (attached images). In the second match we did 27 kills and finished first, but the score was not updated in the overall ranking. Please, I ask you to check and give me a return. Thank you very much in advance! Help me @tidal warren @formal sundial @modern gale @odd cloud @half kayak @lime juniper
@frosty glacier Tap on report on top right, if you face such issues in future. Meanwhile, you can tap on repair client in login screen.
@night cloak Developers are working on it, it might be available in near future but right now theres no information about it.
I'll try that
@forest hollow It might take up to 24 hours to update the score in ranking system. Be patient. :p
Can you guys just remove red zone I’m tired of dying to it
I had the best loot in the world and boom I’m dead
@night cloak thanks for the feedback!
I am facing this issue
@mint kraken "People say there’s no reason for the red zone, but it provides audio cover, it really looks cool when you’re fighting in it as well as it provides tension and excitement to the game if you find yourself in a firefight as the bombs begin to fall. Really, you shouldn’t be dying to the red zone. If you’re dying to the red zone, then, I’m sorry but you’re not a very good player. " - Brendan Greene
Mention community staff = no, no.
Aren't read zone bombs random
Who will check my problem then?
Hey can I please know what's the subscriber requirement to post video on community tab?
@lime juniper
Maybe Hope can help you, @eager parrot.
@mint kraken It will not be removed unless there is an outpouring of hate towards it.
@eager parrot Did you face it while playing the match or after restarting?
Several times in a single match?
Nah
Once I see this, I automatically come back in the lobby
But this has happened to me many times @night cloak
I don't mind it I just think it shouldnt kill people
@eager parrot It happens usually when you get killed. Can you send a screenshot of the match result?
I need to check
@mint kraken Actually you can use red zone to your advantage. If it so happens on an area where more than likely players are, you can sneak up on them in red zone. I've been in red zone many times and it's never killed me... yet.
But when I am in game, playing happily looting, all of a sudden I see this msg and I get automatically to lobby @night cloak
@eager parrot Did you ask your friend if they got the same message too while playing?
Doesn't happens to them
@eager parrot For now, you can clear cache + data of your game. If you're on iOS, you can tap on repair client. This might fix the issue. But if you still face similar issues, you can tap on report button on top right to report the issue. You can also try restarting the game when this happens and see if the game shows an enter pop up message or not. If it doesn't, you should ask your friends to show you screenshot of their gameplay after the game moves you back to lobby.
Why is no one playing on EU FPP i cant find matcjes even if i wqit hours and i hate tpp and i cant play on other servers they lag too much (over 600ms ping) :(
Is this game dead?
@serene steppe If the matchmaking takes up to a minute, there will be a tiny pop up on top left saying if you wish to do cross server matchmaking, tap on yes and it will reduce the matchmaking time.
That massage comes in about 55seconds and if i put it on or off it does not seem to effect anything
@serene steppe Are you playing on mobile? May I know what is your tier?
But if i go NA it finds match in 10sec and it lags and everyone is teleporting so i cant play on other servers
Im Platinum
Mobile
When vikendi came i could find a match in fpp eu vikendi in couple mins but after 1 week again no matches at all
@serene steppe Did you try in other maps? Maybe try in Erangel or Sanhok, that's where most people play the game.
Ok i hate erangel and i have tried all 3 other maps one by one or all in at same time
While matching
Idk if erangel has matcea
I hate erangel i dont enjoy playing on it so i dont play on it
@night cloak it didn't work
@frosty glacier As I've mentioned, if it happens in future, tap the report button on top right so that developers can fix it for you.
Can rooted devices still play pubg??
@prime isle try it
the last match of the Challenger crew yesterday that I and my team played did not count the points. I'm waiting for help
@serene steppe
Very few play Fpp that's the main cause
when will FPP mode in arcade be added?
@night cloak @eager parrot this actually happened to a friend of mine this evening as well, but i didn't think much of it, he was killed and we're still alive (3 more squad members) and he didn't get any of the spectate options , he just got this message and he was able to spectate while it's on, when he clicks OK it took him to the lobby as mentioned.
Europe server not responding in Africa region
@night cloak @eager parrot me and my friends didn't get the same message.
@night cloak then the next game the incident i mentioned in a previous post above happened to me, i don't know if both are related.
Is There a reason the Samsung Tab A runs the app horribly?
The tablets specs are better than mine current but won't run it well, pixelated af
Doesn't matter
The tab isn't set up for such a demanding graphical game
Many of Samsung's tablets outside of maybe the tab S3 and 4 won't do favors in such case
Samsung tabs typically aren't for gaming. U need a phone/tab with 4-6 GB ram, octa core processor and more then 16 gb storage. I mean I have a phone with 6 GB ram and 120 gb storage but it still lags and some graphics issues because of my wifi. You have to have good wifi/4g and a good device to play on. Usually anything from Walmart @lunar pivot isn't the best for pubg.
Hello, i have a question are GFX tools allowed or not, because its now everywhere on youtube people keep on using them
@night cloak no. Read pinned msgs
@night cloak it technically counts as a third party app modifying pubg
@night cloak Oh, okay i was just asking because still on redmi note 5 we dont have high fps 😪
Yeah ok glad to help
Xd
Thanks
bye
How come there isn't the mk 47 mutant and the laser sight attachment, they where supposed to come in this update
@zealous zephyr I don't think so since it's just a overlay. It's the equivalent of using the messenger icon in the corner of the scree
Screen*
But I could be wrong idk. We've never had this asked here so idk for sure. Best to ask a admin
@oblique zephyr who said that
@night cloak
Appreciated
Np
@ocean lava Once you went back to lobby, does it show that you're dead to your friends in that particular match? Or do they see you as disconnected?
Also, did you try to restart the game while you faced such issues?
@oblique zephyr they were not supposed to come in this update actually. Just because there was something in beta doesn't necessarily mean it has to be in the global version. Maybe those will come in future updates. Be patient.
the last match of the Challenger crew yesterday that I and my team played did not count the points. I'm waiting for help
Seriously this freaking error killing me...
what/how can i use lucky vouchers for
Please read this channel's pinned messages for further information, @night cloak:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
@desert knoll restart your internet and connect again .
I reported a guy for Friendly Fire 5-6 days ago and never got a response from PUBG
Is playing pubg mobile on a chromebook against the game rules? I just got one and I want to try however I want some clarification before I try it.
No you can download the official emulator to play it
@earnest skiff do you know about the merit system?
ya @surreal mica
not quite sure about that but any modification in app leads to ban
It force me to buy new device huh
Am I able to play pubg mobile on Chromebook
Literally anyone’s response will be better than nothing.
@ripe current you have been banned temporarily for not having stable connection
your account will be reopened soon.
??
That’s honestly the most ridiculous thing I’ve heard
Can’t ban aimbot and wallhack users but someone with 60 ping can be banned
okays then i will remove my perspective 😅 @ripe current
Am I able to use an emulator
Thanks for explaining @supple wasp
oh you may just tag any mod here to just get official statement on that @ripe current they will help you too
For Chromebook
@restive slate ya someone already asked above too
and he is been replied with yes if you use official emuilator
Ahh ok thanks a lot
welcome
Ok
ya
I had a glitch where if I reloaded my game while in a building, I can see and shoot through walls. My buddy also did this because we both couldn’t hear each other using the in game mic. He ended up killing a real person, if he was reported but reported the glitch would he be banned?
What if I can't use the official emulator
@restive slate you may verify with mods then on that
@trail plover no not really if he doesn't end up doing that repeatedly
@quartz plover
Can my id get banned by using vpn cuz i get i high ping
Don't use VPN
Do we get 600 UC back from every season? If we buy the elite pass
Nope
Why the heck i cannot find my old comment
Hello,
My question is when the registration will be open for new accounts for beta PUBG Mobile
Plz Reply
Ok ty @soft lion
Guess what's wrong in pic
you having two m416s @grand hare
what does that even mean
When u looked at pic u saw that prob but u aren't thinking it as problem or a bug
@grand hare ??
^^the dood's hallucinating
@grand hare viewing angles change !
