#questions

1 messages · Page 293 of 1

still kraken
#

i cant move in stuck

vernal ivy
#

there is no emulator support

keen arch
#

@night cloak if i downloaded the game again it will open or what ??

still kraken
#

im stuck*

#

its bug

soft gale
gilded tide
#

Turn around and climb that yellow thing worked for me

vernal ivy
#

oh saw it thanks

gilded tide
#

@night cloak the problem is fixed after I reinstall the game but thnx man

#

There were not not btw

tacit creek
#

@night cloak how?

#

It's not about repair it's about the shear amount of people in a single servor

#

And that too with all the Asia countey

#

That is the problem

#

Need country specific servors

#

Oh I've sent a 1000 times and they send some stupid things

fossil quiver
#

Any word on when it will be available for custom rooms

tacit creek
#

Like to upgrade my phone internet eveything

still kraken
#

@lime juniper

lime juniper
#

Yes?

tacit creek
#

@night cloak like i said my ping @40 -60

soft gale
#

if there's too many indians in asia, why don't they add India server, and all india players transfer asia rank to their server

tacit creek
#

It only lags when I encounter enemies

#

@soft gale yea

fossil quiver
#

@night cloak the new map, when will we be able to make custom rooms. Because we cant right now

tacit creek
#

@soft gale that is a good idea

#

@soft gale that's what I'm trying to say we need country specific India servors

#

I am playing when the game debuted on playstore with 5000 downloads @night cloak the servers where silky smooth then in 0.5 version I think now it's too much to handle this much players

#

@night cloak I hope so

#

@night cloak do u think middle East servers will benefit India players @ everyone?

#

Europe has a ping rate of 130 above so it does not have the above problem where it's so smooth when u r alone playing and lag when I see enimies Europe has a consistent lag pattern

#

@night cloak well see

#

Pubg mobile has been the most played game

#

And higher revenue collecting than fortnite yet

#

They don't make any improvements in servor

ornate tiger
#

hey admin or moderators i need help

supple gulch
#

How do i use treasure vochers?
Can u pls ping me for answer

winter lark
#

Are y'all getting banned?

night cloak
#

@supple gulch look in pinned mags and it tells u how

supple gulch
#

In whic chat?

night cloak
#

@freddypauljoel#2119 please use #chat for discussion on this topic. #questions is only for support related questions not discussions

#

@supple gulch this chat. If your Android then click the 3 dots and if your iOS click channel name and go to pinned msgs

#

@ornate tiger what do you need help with

supple gulch
#

Ok thanks

night cloak
#

No problem

grim raven
#

Where do I post my suggestions for the game?

night cloak
#

You can suggest ideas by contacting customer service in-game, @grim raven.

grim raven
#

đŸ‘đŸ»

cunning crown
#

Flying trees & grass.

storm flumeBOT
#

Hello, @cunning crown!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

night cloak
#

There's nothing wrong in that picture.

cunning crown
#

There's.

#

Lemme show you.

#

It was hard to ss in good angle. @night cloak

night cloak
#

Ok, so is the next patch that will include a fix to the 12.9 inch resolution scaling bug going to be a standalone fix or 0.10.5?

#

Alright, report the bug in-game please, thank you. @cunning crown

cunning crown
#

Okay.

night cloak
#

From my point of view, it looks normal.

cunning crown
#

It's a Bush, not a tree lmao.

night cloak
#

Oh, I see it now.

dull vapor
#

@cunning crown Yeah there are game bugs, please report it.
I myself have seen flying energy drink, flying bush.

vague parcel
#

Theirs a lot of bugs in vikendi

dull vapor
#

@vague parcel Yes as it says it is in beta

storm flumeBOT
#

Hello, @vague parcel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

vague parcel
#

Ik

night cloak
#

The map is not in beta.

vague parcel
#

Yea it is

#

It says on it

dull vapor
#

@night cloak It shows like this Vikendi(beta)

night cloak
#

Visual bug, @dull vapor @vague parcel.

vague parcel
#

Ye

vital mantle
#

Why does my game sometimes say, “your device is in silent mode?” No clue what this means. Just took a break from the game and coming back now bc of the new map

night cloak
#

Bans issued are fair, @tired pelican.

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak
#

Could you provide a screenshot? @vital mantle

vital mantle
#

Sure, if it shows again. I’ll go look right now

tired pelican
#

@night cloak go to pubg mobile official Twitter account & see many users commenting in posts that they are getting banned last night when the Vikindi map goes live including me.

#

😒

night cloak
#

The development team is already aware of the issue. They are working on a fix.

vital mantle
#

Well it’s not popping up, I’ll come back to this channel if it does

tired pelican
#

I am on stream on YouTube when I get banned

raven wedge
#

I don’t wanna see my helmet and my backpack in the lobby, how can i change it ?

night cloak
#

You can't, @raven wedge.

raven wedge
#

Well that is

#

That suck man

night cloak
#

@vital mantle Let me know if it's affecting your gameplay in any way.

raven wedge
#

Smh

#

Nvm thx for ur help

torpid hound
#

Has someone else been doing very, very badly? I go to 400 ms and it does not go down and more in 1st person in the new map

night cloak
#

Mainly due to the large amount of players in your server, combined with a potato device and potato internet. Not saying your internet and device is potato, just giving an example. @torpid hound

wet estuary
#

@night cloak you can change it lol

elfin zodiac
#

@raven wedge if you put a hat or other head item it will temporarily remove it

raven wedge
#

Yea i know, but it is still annoying that i can’t remove it.

wet estuary
#

@raven wedge yes you can in inventory

raven wedge
#

K, how ?

wet estuary
#

@elfin zodiac just told you lol

#

As for the bag just click on it in in inventory and it'll go away

karmic bobcat
#

Is their a creative mode map that I could explore the map without worrying about being attacked? Or is there a possibility of this in a future update

sick rapids
#

Each update they game becomes unstable

elfin zodiac
#

@wet estuary just told me what ?

atomic coral
#

@karmic bobcat go training mode

#

dm if you can't find it

ruby brook
keen arch
#

Vikindi then this ban why

main brook
#

If my headphones have a mic does pubg still use the phones mic or my headphone mic?

karmic bobcat
#

I know of training mode dbutvi want to explore the actual maps

meager moss
#

the first row : 12 kills, 8th place. I got no points what so ever

#

in diamond 5

#

like WHHHATT?

wise gust
vagrant dew
#

@meager moss u got scam

#

This game broken as hell what the devs care about money always

meager moss
#

yea

#

@vagrant dew that was the same game on stream btw

vagrant dew
#

@meager moss really

#

Sorry

floral pond
#

@keen arch I also was banned for two months

meager moss
#

how?

keen arch
#

@floral pond cause of new map ?

meager moss
#

@floral pond

keen arch
#

@floral pond the same reason or what ?

night cloak
#

Please use #chat for discussion. This is for asking questions and getting them answered only

carmine spruce
#

What is happening about banned accounts?

night cloak
#

Please explain my damadge

pearl ermine
#

@raven wedge put on a regular hat, it will remove the helmet, but the bag sadly stays

carmine spruce
#

People who were banned mistakenly @night cloak

night cloak
#

Can you guys please confirm this? A friend sent me this and I don’t believe it

carmine spruce
#

My friend has. @night cloak its not helping

#

@night cloakwas a technical issue yesterday with vikendi map. A few people got banned for no reason , banned for 10 years

#

@night cloak support posted a message saying they're working on it and affected users will be compensated and unbanned. But my friend hasn't been unbanned and her rank is back to bronze. She was crown 1

#

@night cloakno

main brook
#

If I repair my client will it reset my settings and controls?

night cloak
#

News some1 get unbanned?

brave shuttle
night cloak
#

1 spin need 6

brave shuttle
#

Oh, I didn't knew that, thanks.

lunar shale
#

@spice lichen got unbanned

tidal warren
#

You need 6 of them to spin it, they’re in your inventory. @brave shuttle

#

Also, read the pinned messages.

#

@night cloak as of now, we have no official info on that, this applies for Korean tournaments.

night cloak
#

What ?

#

I ÂŽm found fanks :3

slow dune
#

Can I get banned for using the Nox emulator instead of the official one by tencent?

storm flumeBOT
#

Hello, @slow dune!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

night cloak
#

@night cloak i dont found -~-

#

Report button

#

Fanks :3

#

Anyone can help me get in touch with a dev or something. I bought a lucky air drop but didn't get anything. And it said sold out. Idk.

elfin zodiac
#

@night cloak talk to the customer service in-game

calm topaz
#

Help I bought the 100 dollar uc and didn't get it

night cloak
#

Damn

elfin zodiac
#

Look above @calm topaz

errant sky
#

My 2015 iPad Pro is getting really bad frames after the update. Is this permanent?

#

Im just worried that they stopped optimizing it for my device

cedar galleon
#

so many invincible boxes in sanhok camps area

spring veldt
#

Quick question about this app, to remove a doubt

#

Is it allowed, or bannable?

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

spring veldt
#

Thank you

elfin zodiac
#

👍

spring veldt
#

I had the same ideia, just a mate saying otherwise

vital mantle
#

At the very top in the black bar
“Your device is in silent mode”
Not sure what this means?

last ridge
#

no notifications

#

plz add ALOT more stuff to the soilders crate, only missing 2 super rare items and bp has like no use now

bold galleon
#

my account registered with asia server i m pushingon kr/jp server will i get those rewards?

prime isle
#

People had been getting very trash sound quality outputs from the game while connected in a discord voice chat. I tested few settings within my discord to try and resolve this but nothing worked also turned off my Dolby atmos which didn't help either. All of this had been fine before the last two updates. Any information or upcoming patchnotes of fixing this?

bold galleon
#

help!

#

@neon patio

fervent jewel
#

I got banned on pubg mobile for no reason for 10 years like it happen when i first placed the new snow map and yeah that happens can someone help me get unban please

dense gulch
#

I couldn’t even move

night cloak
dense gulch
#

@night cloak wow 😼 u too

lilac fulcrum
#

How do I use tickets

#

I have 5 of them

#

Ohh

#

Ok thank you @night cloak

proud oasis
#

I actually wanna know why VIKENDI has so many uzis? Did they max the spawn rate for them or what?

tired oar
#

They dont have that much

#

They increased the loot count tho

lean gorge
#

PUBGM DEVS should make an option for HDR GRAPHICS EXTREME FPS, but give some warning that it may be unstable for your phone.

#

Would like that option

tired fractal
#

why is pubg ios high quality loading screen and android low quality?

lean gorge
#

@tired fractal Devs use different resolution images for loading screen

tired fractal
#

but why

lean gorge
#

But why does it matter?

tired fractal
#

idk

lean gorge
#

Probably to give compatibility for other android phone

tired fractal
#

when i watch the7wg for example he starts his game . high quality image
i start my game . weird af

lean gorge
#

Or the game cannot regonise the correct resolution for the loading screen image

tired fractal
#

when i open the game on a new device its high quality but after time it switches to low

worn solar
#

Hey PUBG I want you guys to fix screen resolution problems. I still have the problem after 2-3 mb update.

small stag
#

@worn solar RIP IOS

worn solar
#

I know right. 😂

#

Especially iPad Pro 12.9.

elfin zodiac
#

@worn solar its being worked on

worn solar
#

Well a little good news just want the screen normal.

#

My 8x scope sensitivity is 45 even tho I play claw. Just imagine how much the problem is.

molten crown
#

Works fine for me

noble wagon
#

a question, im only diamond V i play on NA server FPP but i cant find matches, i thought u fixed that with the cross server thing but still the same, any thoughts? thx btw

proud oasis
#

@noble wagon ur a high ranked player of course ur gonna get a long wait time the server is trying to match you with people of ur rank

bitter warren
#

@noble wagon there is no solution to it bro, just watch a youtube video until you are matched, that's what I do

#

@proud oasis my emulator account does not have a higher rank like my mobile one but the waiting time is still very long

proud oasis
#

That's because it's trying to match you with other emu users not many people own a PC and the servers try not to fill lobby's up with bots

halcyon spire
#

spanish alguien

proud oasis
#

@halcyon spire asegĂșrese de no haber iniciado sesiĂłn en ningĂșn otro dispositivo con la misma cuenta

halcyon spire
#

he needed me to help, he spoke spanish

noble wagon
#

Ok thanks @proud oasis n @bitter warren

halcyon spire
#

@proud oasis no es nada de eso

bitter warren
#

?

#

No habla Espanol jajaja

halcyon spire
#

para que siven los moderators aqui

elfin zodiac
#

@halcyon spire english please

halcyon spire
#

si no ayudan

#

traductor

bitter warren
#

@elfin zodiac he did not understand what it said in English, he needed it to be translafed

elfin zodiac
#

@halcyon spirepor favor habla en ingles

proud oasis
#

de lo que no sé, no tengo una computadora Personal para saber cómo funciona el Emulador

noble wagon
#

calma, @halcyon spire hacen lo que esta a su alcance

halcyon spire
#

no

bitter warren
#

He does not understand English, bro

proud oasis
#

@bitter warren I'm just using Google translate to try to help

elfin zodiac
#

CuĂĄl es el problema @halcyon spire

halcyon spire
#

they can help me because l do not know how to speak english and all writing by the translator

#

they can help me because l do not know how to speak english and all writing by the translator

storm flumeBOT
#

Hello, @halcyon spire!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

bitter warren
#

I think he is using Google translate

proud oasis
#

@elfin zodiac he's using a translator to translate Spanish to English

halcyon spire
#

translator

elfin zodiac
#

@proud oasis yea I just read that

halcyon spire
#

@bitter warren yes

elfin zodiac
#

@halcyon spireHola, @ Leonardo07HD!

Para obtener acceso a los canales relacionados con PUBG Mobile Emulator, asigne el rol de Emulador reaccionando a regional_indicator_e en # assignable-roles.

SpanishDict

SpanishDict â€ș home

noble wagon
#

no inicies sesion al mismo tiempo en el movil y en el emulador, si no en el ultimo caso, reinstala el programa de nuevo.

proud oasis
#

@elfin zodiac isn't there a Spanish pubgm discord?

noble wagon
#

yes @proud oasis

elfin zodiac
#

@proud oasis prob, but I'm still going to try to help him

halcyon spire
#

ante los jugaba en celular y pc

#

y ayer me saliĂł eso, los ejecute varia vece

#

por el internet

#

me salió eso después

elfin zodiac
#

por favor haz lo que se dice arriba

halcyon spire
#

no los encuentro ese rol

#

o canal

#

ya creo

noble wagon
#

Lo unico que entiendo del aviso del emulador es que no ejecutes el juego dos veces (simultaneamente), en el emulador, el emulador trae una opcion para ejecutar simultaneamente varias ventanas, y ese quiza sea el problema. Reinistala el emulador y vuelve a probar.
Y busca algun discord en español tal vez te puedan ayudar.
@halcyon spire

elfin zodiac
#

Es el papel con una E @halcyon spire

halcyon spire
#

si

#

@elfin zodiac

#

ya los hice

elfin zodiac
halcyon spire
#

l already gave that down

elfin zodiac
#

Lo siento, no muchos de nosotros hablamos español con fluidez, estamos haciendo todo lo posible para ayudarte

halcyon spire
#

gracia

elfin zodiac
mighty ferry
#

Hello any game dev here

#

I need solid help

#

@open hound my merit is stuck at 68 it won’t increase

#

@woven atlas

#

@tropic ravine

robust grove
#

Are some outfits glitched or something? I bought a outfit from the boxes and it shows it has gloves but I don't see any

hazy comet
#

PUBG steam have Parachute Overhaul, PUBG Mobile don’t have, why?

elfin zodiac
#

@robust grove its probably not a part of the outfit

strange vine
#

when will they add the custom colors for the sights and designs.......like the red dot

elfin zodiac
#

@strange vine it's coming soon.

fleet jackal
#

they should really optimise game first,

#

always shuttering

elfin zodiac
#

@fleet jackal it actually depends on the device you are playing on

icy carbon
#

@elfin zodiac It wasn’t before the update

elfin zodiac
#

Hmmm? @icy carbon

#

Wdym

hushed ravine
#

@fleet jackal what ram does ur phone have?

weary cosmos
#

WHY MK47 Mutant and laser sight deleted in 0.10 live server?

elfin zodiac
#

@weary cosmos I think they wernt optimised enough yet, therefore not added

elfin owl
weary cosmos
#

@elfin owl zombie mode Easteregg

elfin owl
#

Ooo hell yeah

calm hollow
#

@elfin zodiac its not the device's fault.. you don't have proper answer so you are blaming the device.. why can't you agree that the game isn't optimised well... You know that but you won't agree.. you all are blaming the device but it's not the device's fault it's the developer's fault who were unable to optimise the game...

elfin zodiac
#

@calm hollow it kinda is, I'm running a s9 and I don't have many problems

icy carbon
#

@elfin zodiac It doesn’t stutter before the update

#

I’m on iPhone 7 Plus and it still freezes almost every minute

#

And why does it go 0km/h whenever we unfollow our teammate?

tired pelican
#

I am playing this game from the very first day of the global launch . This season I purchased the royal pass elite & you guys banned me for wrong reason . This is how you guys treat a good player who are against hacks .

Please give me my account back.

marble temple
#

Hey, teaming up with enemies is legal?

#

I was killed by a team of 7 in duo's!

fleet jackal
#

teaming up is not illegal but yeah, working together to kill other is illegal

#

other wise, hanging out with enemies is fine and fun

marble temple
#

They killed n

#

😑

fleet jackal
#

should have reported

marble temple
#

Done

fleet jackal
#

ok then

marble temple
#

But couldn't report the others.....

#

Only 2 guys

frank olive
#

I used to get 20 ping on Asian server but after the update it has skyrocketed to 200-300

carmine niche
#

My game is lag only veknidp map why

marsh turtle
#

Game is lagging too much on Vikendi map.

#

After each new update, game performance is decreasing.

#

And ping is fluctuating very much also on asia server.

signal creek
#

there's a serious bug with voice chat. some of the time the voice chat for one person doesn't work. like he cannot speak and cannot hear anyone in squad. to fix it we have to restart game like 2 to 3 times

#

and it happens to all of us

gritty kernel
#

When i turn hd in vikendi its appears black black it is happening only in vikendi only in hd. When i turn hd in other maps it is good but vikendi it appears black black plsss help....

#

@elfin zodiac plss help on the above mentioned problem

vital mantle
#

Very difficult to get in or out of the building through this door. This is the only one that we found^

weary cosmos
#

@marsh turtle Agree.

faint wing
#

When will account get unbanned

dusk shell
#

@faint wingwat ban and acc

#

Anyone need help?

crude star
#

Is the algorithm wrong for the glacier M4? Supposed to be 25 percent chance of getting that color so about 8 percent chance getting it on any 1 spin. I've spun 21 times and no glacier. Wasted over 20 bucks real money. Feels like I'm back on KSB

wooden oasis
#

@vital mantle ya It also happend to me

night cloak
#

Any algorithms shown for items are correct, unless specified by Tencent, @crude star.

dusk shell
#

Do u giys have any tips on how to complete achievements fast

night cloak
dusk shell
#

Ok thx

crude star
#

@night cloak thanks I hope so. But either this is wrong or I just have terrible luck.

night cloak
#

You just have terrible luck, probably.

real hamlet
#

I can't install the update

night cloak
#

Could you show me a screenshot of the error?

real hamlet
#

It goes to 98% then stops

night cloak
#

Error 495?

real hamlet
#

Yup

night cloak
#

Alright, DM me.

real hamlet
#

Can't install app

night cloak
#

I'll solve it for you seperately.

vast elbow
#

Hey support team. After i reported there are no scope switch button in here and pubgm released a patch that fixed my problem

#

Well done support team. 10000 like for you guys GWjiangoNoice GWjiangoNoice GWjiangPepeThumb

strange vine
#

what update will the custom crosshair will be featured?

night cloak
#

There's no plans on that yet, @strange vine.

sturdy tusk
#

Why do i have low fps in vikendi... In other maps its ok but in vikendi i lag a lot

wet saffron
#

How can i invite my friend in this server pls anyone?

icy carbon
#

There was an update where the chat is based on our language but why is it now back to their language?

storm flumeBOT
wet saffron
#

@storm flume it says link has expired

night cloak
#

The server is full at the moment, it has reached the member cap. @wet saffron

wet saffron
#

@night cloak. So when I can invite my friend?

night cloak
#

Until discord increases the member cap.

wet saffron
#

Okay

strange vine
#

when will the 0.11.0 update will be released?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

night cloak
#

@strange vine ^

proven viper
#

So when will this be put into effect

#

@open hound

#

@tropic ravine

empty latch
#

Need help!

#

Where is mk 47 mutant and Lazer sight

night cloak
#

It will be coming in future , @empty latch.

empty latch
#

Future means one eternity later

#

đŸ˜€

night cloak
#

Next update maybe.

empty latch
#

And new silver fragments skins

#

Wy m762 is not available in WAR mode

tawny cape
#

How to get permission to post in recruiting?

night cloak
#

You can recommend to add new skins for silver fragments through in game customer service, @empty latch.

storm flumeBOT
#

Please refer to FAQ 7.4 in #481198147478224896 for further information, @tawny cape. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Are you sure it is not available in war mode?

empty latch
#

@night cloak 100/

night cloak
#

Alright. Maybe it is just like it was not available in training mode. It night be added in next patch , @empty latch.

empty latch
#

This is I am talking about

#

@night cloak hy

night cloak
#

So so you need new skins to buy with silver fragments right , @empty latch? You can recommend that to the customer service.

empty latch
#

?

#

Yes

night cloak
#

What does "data has changed" mean ?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @night cloak:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
#

Read 4th pinned message.

sudden vault
#

Is it possible to send Downloaded maps from one device to another

night cloak
#

No.

#

I wouldn't even suggest you tampering with the game's files.

sudden vault
#

Alright

night cloak
#

So no mk47 mutant,laser sight and g63c?

upbeat bone
#

how to set controls to default ??

night cloak
#

@night cloak

#

The Mk47 Mutant and laser sight will be coming out, since it was even mentioned by the devs. The G36C will not be coming out.

#

Repair your client, @upbeat bone.

signal creek
#

there's a serious bug with voice chat. some of the time the voice chat for one person doesn't work. like he cannot speak and cannot hear anyone in squad. to fix it we have to restart game like 2 to 3 times

storm flumeBOT
#

Hello, @signal creek!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

marble temple
#

By refering to customer care we can get new skins to buy with silver fragnants?

#

I've got both the gun skins......

#

Need more.

night cloak
#

@night cloak I was asking about that message which bans you for 1 day

marble temple
#

Bro..... The game is still choppy for me...

#

It runs smoothly in my very first match but it starts getting choppy and then it increases too much!

#

What to do?

#

If it be my device problem then why the game runs smoothly in the beginning

supple wasp
#

did you used vpn? @night cloak

night cloak
#

It am also not sure about it. Maybe it is because of using vpn or switching wifi to cellular or poor connection or any other obnormalities detected by system , @night cloak.

#

Ok, it didn't happen to me, just saw a lot of posts about this on reddit

supple wasp
night cloak
#

When you play first there is less ram usage by game in your device Then when you keep playing the ram usage of the game increases then it starts becoming choppy. I think that night be a issue. If you want to play smoothly i will suggest to keep r ram as free as possible , @marble temple. And you can always give suggestions to the customer service at any time.

marble temple
#

Even after restarting the device... Then too it lags.

#

This has been since the new update

night cloak
#

What are your device specs , @marble temple?

marble temple
#

3 gb dam

#

Ram*

#

It worked fine before the update....

normal fulcrum
#

Why it's lagging so much?

#

Lags after every 2-3 seconds

marble temple
#

It's actually not lagging it's just freezy

#

The screen freezes

#

Lagging is like network problem..... But this is different

night cloak
#

It affects as new update comes. Even it is laggy for some 4 GB ram devices . Devs are working on optimization . Hope it will make game little bit better , @marble temple @normal fulcrum. So please be patient till the optimization update come.

normal fulcrum
#

Coz of that I was demoted from crown 1 to crown 4 in 1 day

marble temple
#

Lmao I dropped from ace to crown II

#

Also...... It work smooth for vikendi but erangle and Miramar are horrible!

night cloak
#

screw your game
groza vs smg.
the smg won although I stated firing first and with multiple headshots. plot twist I had lvl 3 equipment

normal fulcrum
#

Sometimes my fire button stops working

#

Bot was right in front of me shooting at me and my gun won't fire at all

marble temple
#

@night cloakbro it would be a ping issue

normal fulcrum
#

@marble temple ping doesn't go above 100ms in any game and still game lags

night cloak
#

SMG dps is much higher than gorza . And it is good for close combat. So it is just normal , @night cloak. Sometimes you may lose some fights . Yeah and also ping plays an important role in that fights.

marble temple
#

@normal fulcrumim here becoz of the same issue dude!

normal fulcrum
#

A guy once killed me with thomson with only 1 bullet coz of that lag

#

In Vikendi map

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

marble temple
#

It seems like we've been hit by 1 bullet coz but it's actually a spray! Due to the screen freeze we only hear 1 bullet

#

It's choppy AF dude!

#

Same issue for me

night cloak
#

@marble temple I'm not having more than 30 ping

normal fulcrum
#

Any idea when the issues will be fixed?

marble temple
#

@night cloaklmao report that smg guy

night cloak
#

pubg doesn't really have an option to report people after I left the game.. does it?

safe saffron
#

Why the Fauccking Lagg

#

Please fix

#

I loss 148 point because of Fuccking Lagg

night cloak
#

You can report the player by contacting customer service, @night cloak.

#

Mainly due to the large amount of players in your server, combined with a potato device and potato internet. Not saying your internet and device is potato, just giving an example. @safe saffron

mighty ferry
#

HELP

night cloak
#

What's the issue? @mighty ferry

mighty ferry
#

My merit is stuck at 68

#

It can’t increase anymore

#

even if I play classic matches

#

and I also tried the repair button

night cloak
#

It shouldn't affect your gameplay. You're still above 60.

mighty ferry
#

But my bp earning is halfed!

long barn
#

Please pubg mobile developer please help me in my mobile when i am in the lobby with my friends its lag so hard

night cloak
#

What's your device specs , @icy carbon ?

icy carbon
#

iPhone 7 Plus

night cloak
#

That shouldn't be the case, @mighty ferry.

#

What is your device , @long barn?

long barn
#

Redmi 4X

night cloak
#

As long as it's above 60, you're not subjected to any punishments.

mighty ferry
#

That’s what it says in the merit description right? @night cloak

#

below 90 its reduced earnings

#

I’ll go and take a ss of your rules now hang on

night cloak
#

What is its specs , @long barn?

#

Well, it's just bp. Only thing you can spend it on is soldier crates.

mighty ferry
#

Point 4, 5, 6

long barn
#

4GB ram snapdragon 436 possessor @night cloak

night cloak
#

After this update i've started getting ping spikes and fps lag whenever an enemy is near me

#

Hmm. Might be some optimization issue in the new update . Lets hope it will be fixed soon, @long barn @icy carbon.

storm flumeBOT
#

Hello, @mighty ferry!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

long barn
#

@night cloak thnx for help

mighty ferry
#

@night cloak can’t you guys enter the game files and fix this real quick?

long barn
#

I hope it will be fiz

mighty ferry
#

Coz my merit history is as well, stuck

long barn
#

Fix*

mighty ferry
#

its not displaying any matches after a certain point

night cloak
#

We aren't developers, @mighty ferry.

mighty ferry
#

I am sure you guys have some sort of solution for me at least? 😩

night cloak
#

Email customer service for that, @mighty ferry.

#

Yep. I hope so , @long barn.

calm hollow
#

How to delete twitter ac from pubg m

#

Help plz

night cloak
#

@calm hollow You cannot do that.

#

I need a quick help giys

#

Guys*

#

@night cloak what happened?

#

You cant unbind the social media account nice it is connected to pubg mobile. But you can delete your social media account through twitter settings , @calm hollow.

#

@night cloak Can I also get Contribute Role?

#

bro when ever I open. Another app. Over pubg. Pubg starts from. Beginning. Means. I have to wait. Fro start screen and open the app when ever I open another app over pubg

#

You may have received dm by dyno. You have to follow that to be in the staff, @night cloak.

#

Any clue abt it

#

Yup! @night cloak

#

@night cloak that's because of your Device Ram management try upgrading your device with 2+ GB Ram

#

It means ram management of your device is not good enough . It is not game fault , @night cloak.

#

@night cloak I have 4 gb ram phone. Is any solution. From the phone end. I have redmi note 4

safe saffron
#

@night cloak But my friend useing better internet...they also faceing same problemđŸ€ąđŸ€ą

polar pine
#

I was killed by a person who is hacking, he shot he in the head, from the military base with a P18C, he was out of the zone, and is also invisible, I have no SS, but I have the username

night cloak
#

That's the problem of your Device Ram Management

#

@night cloak

#

No solution for it really. But you can avoid background running apps , @night cloak.

#

Is clearing other app will help??

#

Yes, a little bit. @night cloak

safe saffron
#

@night cloak my teammates also faceing same problem...and they have better internet+Device

night cloak
#

@safe saffron which device do they have?

safe saffron
#

@night cloak poco f1

polar pine
#

I tried, but the character limit is too low, so I also posted it here so the full story was here

night cloak
#

I think it's because of Xiaomi's bad ram management @safe saffron

#

When did you started experiencing lag issues , @safe saffron?

#

@night cloak low power mode cause lag too?

#

Yes @night cloak

storm flumeBOT
#

Hello, @polar pine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

night cloak
#

Because they slow down the speed of processor to conserve battery. @night cloak

#

@night cloak you have experienced it? Because I’m kinda facing this after the new update.

#

@night cloak No

#

Is it device lag or ping, @night cloak?

#

My friend has 2GB and 3GB of Ram but they don't have such problems.

#

@night cloak before the update. I used to get ping around 20ms to 40ms and I had no lag issues or any spiking.

#

After this new update ping fluctuates like hell

safe saffron
#

@night cloak after the update

night cloak
#

Same problem with me too

paper tulip
#

How to reduce ping in PUBGM ?

night cloak
#

I use iPhone 8plus

#

You need to have a better internet connection for better Ping.

#

You can experience the lag as the new update comes because it is new and unstable .It might get fixed in future updates , @night cloak @paper tulip & @safe saffron.

#

What Not?

paper tulip
#

@night cloak I am already paying 2$000 for internet

night cloak
#

@night cloak I hope it gets fixed soon , haha.

#

@night cloak 100mbps connection for pubgm

#

Hmm

#

@night cloak yea , at least this weak if they fix it , it will be awesome to play

#

Hope so , @night cloak.

#

Lag issues are generally caused by overflown servers. Please stop questioning about this, thank you.

grave bear
polar pine
#

try relogging

night cloak
#

Try repairing the game , @grave bear.

lilac citrus
#

I already installed 0.10 version.if i uninstall this version and install 0.95 version can i able to play that version?

night cloak
#

Maybe . But you will have to find the app and obb files of that version, @lilac citrus.

lilac citrus
#

But some of my friends are still playing 0.95 version.they didnt upgrade

night cloak
#

Yep as i said you can still play it somehow.

lilac citrus
#

Ok.nice.. so i will try

halcyon notch
#

Wtf I can’t get in a solo fpp game in Na

#

Wait times are over hours

night cloak
#

Look at the time. Players in that region might be not available in this particular time specially for fpp , @halcyon notch.

halcyon notch
#

@night cloak I’m just pissed because I’ve trying for the past 5 hours

river comet
#

@night cloak is the ipad pro 12.9 inch large texts being fixed and is the backpack in 3rd controls being fixed too?

halcyon notch
#

No exaggeration btw

#

Ok I’m sorry

#

I am just saying that this is bs

#

I am kidding

spring void
#

@halcyon notch @night cloak #chat

halcyon notch
#

Just taking the piss

night cloak
#

Further conversations in #chat please, thank you.

#

Maybe, @night cloak.

#

You can tell me if it is fixed or not. If it didn't then you can try going into settings -- > display and brightness -->set resolution to zoomed . And whats that backpack in 3rd controls you are talking about, @river comet?

gloomy ridge
#

Game is lagging very badly after the update....ping is going above 300 msđŸ˜” pls fix it Tencent pls pls😭

#

@night cloak ok thanks for the info

thin bane
#

i want some help with emulator

storm flumeBOT
#

Hello, @thin bane!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

thin bane
#

got it

magic barn
#

Hello i have a question one of my friend got banned cause he was playing on vikendy like wtf?

#

Its true?

idle vortex
#

Too much lag in new version. Optimisation = 0

empty radish
cosmic gazelle
#

Is there any other way to contact Pubg?I contacted them through Email and in game contact us but got the auto generated reply.
P.S-My Account got Banned after playing Vikendi.

lunar shale
#

i guess we just have to wait for them to fix the bug

#

@cosmic gazelle File Claim ?

cosmic gazelle
#

@lunar shale I did but getting auto generated replu from there as well

lunar spade
#

I thought it is only me but thousands people banned just when they entered snow map

cosmic gazelle
#

They should give UC in compensation..I was pushing for conqueror but now my server rank would have been increased.

lunar shale
#

@cosmic gazelle i don't get a reply after a day

lunar spade
#

I have a friend who does not know what's hack or cheating and banned for 10 years

lunar shale
#

most of the people got banned for the same reason @lunar spade

zenith light
#

@cosmic gazelle
Banned for how many days or months ?

lunar spade
#

10 years

zenith light
#

Same with me..
And its almost 20 days since my id got banned and they are doing nothing

lunar spade
#

I'm using this account since March 2018 . And i put a lot of money

zenith light
#

@lunar spade
Me too bro.. i spent over 5000 uc on my id

lunar shale
#

@cosmic gazelle nah they'll give us a trial outfits and BP

night cloak
#

Those who got banned for playing the new map, the development team is working on a fix. Otherwise, all bans are fair.

lunar spade
#

They must respect this huge support from their fans . Even if they did a mistake a week or one month banned not 10 years

lunar shale
#

yeah it's about time we're gonna get our account back, i hope

zenith light
#

@night cloak
Everyone gets the same message before they get banned..
Data has changed and you have been disconnected.
And if its due to the map then all players should have been banned already

night cloak
#

Do you not understand what I just said?

#

Players that got banned for playing the new map, their accounts will be recovered.

#

If you think you've been wrongfully punished, contact customer service and provide them solid evidence.

#

Otherwise, all bans are FAIR.

zenith light
#

@night cloak
Can you just tell us.. what are those solid evidence.. i mean how ?

lunar spade
#

I entered new map and I landed then the game disconnected said you have been banned for 10 years

night cloak
#

Your account will be recovered, @lunar spade.

zenith light
#

If someone is not hacking or using any third party app then how to prove it

night cloak
#

Bans issued are fair, so please stop asking.

lunar spade
#

I thought we will be rewarded to play new map 😂

zenith light
#

@night cloak
If banning someone for 10 years without any reason is fair then cool
I just want my money back that i have spent on that id.

night cloak
#

My god.

#

Smh

lunar spade
#

@night cloak yes of course but if they have short term and long term , if you edit your graphic it's not fair 10 years but if you hack the game yes 10 years is fair

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

zenith light
#

@night cloak
Seth..
They send me this message that they will verify my account and mail me back but its almost 4 days ago .again they are not replying me

cosmic gazelle
#

@night cloak keep your mouth shut when you don't know why we got banned,we're nit stupid, we know using hacks,tools etc getd you banned.
But I got banned while playing Vikendi.

night cloak
#

Just wait for the reply, or contact them again.

#

Replies take a day to a week.

lunar shale
#

@cosmic gazelle calm down it's a bug

zenith light
#

@cosmic gazelle
Hey bro. Calm down. He is jusy a mod here
He is doing his job and he cant unban us

night cloak
#

I'll handle him, it's fine. @lunar shale

lunar spade
#

I got reply but it was auto reply by system , said you have violated and you have to wait 10 years

night cloak
#

Those players who have got banned for playing the new map, their accounts will be recovered.

#

It's as simple as that, @cosmic gazelle.

cosmic gazelle
#

I know but when I'm hearing this same thing again and again that using hacks,tools gets you banned,I'm done with jt

night cloak
#

Please read what I've said, thank you.

#

Were you banned for playing the new map, @lunar spade?

cosmic gazelle
#

Bro I'm pushing my rank,playing day & night I've spent more than 100 dollars on this game and I'm on 94th RP.
It's showing that Im on Bronze now to my friends.
If I don't get un-banned,I'll sue Tencent.
@zenith light

night cloak
#

Did you read what I've just said?

#

If you're gonna continue whining, don't blame us on using force.

zenith light
#

@cosmic gazelle
Thats what i have thinking too.
Mail me cuz i want to sue them too

lunar spade
#

@night cloak i don't know for what i banned it doesn't tell me . I only know i entered the map after 3 minutes i got banned

night cloak
#

The new map, @lunar spade?

lunar spade
#

Yes snow map

night cloak
#

Your account will be recovered. The development is working on it, @lunar spade.

#

Sorry for any inconvenience caused.

cosmic gazelle
#

@night cloak any clue how long will it take?

lunar spade
#

Are you official ?

night cloak
#

We have yet to get a response from the development team regarding the issue, @cosmic gazelle.

cosmic gazelle
#

Ok please keep ua updated

#

Us*

night cloak
#

Will do, sorry for any inconvenience caused.

lunar spade
#

Thanks

night cloak
#

I'm not an official, @lunar spade.

zenith light
#

Its all the money that i have spent on that id. And it almost 20 days i am trying everywhere but no help. And i am not mad person to waste my time like this. @night cloak

snow valve
#

@zenith light hello, what's your issue?

zenith light
#

@snow valve
My id got banned for 10 years 20 days ago without any reason

#

I was in a match then got this message
Data has changed and you have been disconnected
Then i tried to reconnect and got banned

snow valve
#

Oh

#

Are you sure that you haven't used any GFX tools?

storm flumeBOT
#

Please read this channel's pinned messages for further information, @zenith light:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
#

One message removed from a suspended account.

#

Please read the fourth message, @zenith light.

storm flumeBOT
#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

snow valve
#

It looks like, the problem has already been replied, Further discussions can be done in #chat 👍

night cloak
#

80% of those people who've said that they've been banned for no reason have indeed been using third party softwares, hacking, etc.

#

If you really think you've been banned for no apparent reason, please contact customer service in-game, we can't do anything about it here.

snow valve
#

They didn't ban without any reason.. You maybe modified game files..

#

Or used gfx tools

zenith light
#

@snow valve
No no
Nothing.

snow valve
#

@zenith light ok then file claim...

zenith light
#

@snow valve
I tried .

#

One question.. @snow valve

snow valve
#

Yes?

zenith light
#

Is repairing the game deletes the file claim chat ?

snow valve
#

Repairing client?

zenith light
#

@snow valve
Yes

snow valve
#

Nope

zenith light
#

Cuz i just repaired it and all messages are gone

snow valve
#

Move to #chat
Your problem has beed replied

zenith light
#

@night cloak
wtf
They said they will check my id status and will reply me. And now they are again asking my problem

night cloak
#

Hello

#

Game is lagging

snow valve
#

What problem do you have?

#

@night cloak report it in game

zenith light
#

@snow valve
????

snow valve
#

@zenith light move to #chat we can't do anything for your account :(

night cloak
#

Ok

snow valve
#

@night cloak 👍

zenith light
#

@snow valve
No . Now i dont want my account. I am just saying how can i get my money back.

warm veldt
#

Why we can't get indian server in fpp

zenith light
#

@night cloak
Wow. Great Game

warm veldt
#

In asia

snow valve
#

@warm veldt you can't.. Just you can team up with indian players by setting the languages

#

To hindi

night cloak
#

For the final time, those players who've been banned for playing the new map, their accounts will be recovered. Otherwise, all bans issued are fair. Contact customer service for further enquiries. If they don't reply, that means your punishment is justified. There's no point whining about it here, it's not going to solve anything. @zenith light

warm veldt
#

Getting other sever results lag and getting shots behind wall

night cloak
#

Could you specify properly? @warm veldt

snow valve
#

@warm veldt you mean hackers?

warm veldt
#

@night cloak when i get indian server then the ping is around 80ms and in other server its about 120-150ms which cause lĂ g

snow valve
#

@warm veldt server issues... Check your internet connection as well

night cloak
#

There's no "Indian server".

warm veldt
#

Not internet problem bcoz other freinds playing with me also get that issue

#

@night cloak asia server

snow valve
#

There's no Indian server...
Report it in game.. If you getting lag issues

night cloak
#

What is the problem ? @warm veldt

#

Mainly due to the large amount of players in your server, combined with a potato device and potato internet. Not saying your internet and device is potato, just giving an example. @warm veldt

warm veldt
#

No i use an emulator

snow valve
#

You teaming up with Your mobile players FRIENDS?

warm veldt
#

No

night cloak
snow valve
#

^^

warm veldt
#

But its server issue

#

Its only in fpp

snow valve
night cloak
#

What's the problem, @warm veldt? You cant find matches in Fpp?,

warm veldt
#

One or two times i only get asia server in fpp but in tpp i always get asia server

analog stump
#

Same ^ I play NA and mainly in Solo FPP but recently it says 5 minute waiting time

#

Everything else it's a normal matchmaking time

snow valve
#

Hopefully next patch update will fix it.. Wait patiently 👍

analog stump
#

I mean I went to KRJP FPP Solo and it worked

#

Is it just NA?

snow valve
#

@analog stump Server Issues...

#

Because of new update

plush spoke
#

Is there any GFX tool that we can use officially for increasing frame rate??

snow valve
#

@plush spoke nope,

#

There's no GFX tools Which is Official and it ain't gonna be official

plush spoke
#

Ok thanks for informing that

#

I sawed the GFX tool that is developed by XDA in playstore and I costs some money to buy it

icy carbon
#

Does the time of registration has got anything to do with time slot of Crew Challenge?

snow valve
#

No, don't try to use any GFX tools or third party apps even if it will say OFFICIAL @plush spoke
Or your account will be banned

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

gray snow
#

руссĐșОД Đ”ŃŃ‚ŃŒ

snow valve
#

@gray snow english please?

signal holly
#

Can i report a griefer here?

night cloak
#

What griefer , @signal holly?

signal holly
#

A teammate

#

He tried to molotov me and failed, then he threw a grenade and knocked me out

#

Then the other teammate refuses to heal me

#

So can they be punished?

snow valve
#

Did you reported them for harming own teammates?

night cloak
#

You can report them in game , @signal holly.

snow valve
#

@signal holly?

signal holly
#

Griefing

snow valve
#

Okay, there merit will be down...

signal holly
#

Thank god.

snow valve
#

And the system will send him mail about it too....

signal holly
#

Oh

snow valve
#

It will auto Detect that they harmed you, It's good you reported them 👍

signal holly
#

Ok thanks for the information

snow valve
#

No problem run

snow valve
#

Yeah ok, your probelm has been answered you can move to #chat or #pubg-mobile

signal holly
#

There just in case

snow valve
#

Ok Move to #chat 👍

signal holly
#

Yeah thanks

#

Have a good day

snow valve
#

You too

hazy comet
snow valve
#

This is probably a bug or something kept on there you can report it in game 👍 @hazy comet

#

And you can attach this image also when you doing the report 📎

hazy comet
#

Man I thought it’s a secret room

snow valve
#

Maybe it's a thing kept on there

hazy comet
#

Don’t even think that’s a couch

snow valve
#

You can move to #chat Your Problem has been answered :)

peak garnet
snow valve
#

You bought those two?

#

@peak garnet

hazy comet
#

Can they add, a new LTM called “Domination”

peak garnet
#

@snow valve i bought the last one u can see sold out below it

snow valve
#

Huh

#

@night cloak

raven rock
#

Hello guys

night cloak
#

Hello, do you need any help, @snow valve?

snow valve
#

Yes? @raven rock

#

@night cloak scroll up

raven rock
#

When Vikendi will be not in beta ? ( sorry for my english) 😝

snow valve
#

@peak garnet needs help

#

@raven rock It will be soon, will be announced on #news when it will be, don't worry

peak garnet
#

@night cloak see my messages above

raven rock
#

Thanks you, & could you send me you nickname on discord I want the bar 😅 btw happy Christmas

#

@snow valve

night cloak
#

Is it not present in the inventory ? As the above ss states that it is sold out , @peak garnet?

hazy comet
#

Question @snow valve why we use 5.56mm on G36C, that’s a Submachine gun, we should use 9mm?

peak garnet
#

@night cloak yup

snow valve
#

@hazy comet we are not a game developer... Can't Do anything about it sorry

night cloak
#

Hmm strange . Maybe it will be available after that countdown will finish, @peak garnet?

snow valve
#

@peak garnet you can try repairing client and restarting game Till then

night cloak
#

Or you will get message in game about the purchase . I will suggest to wait for some time as it takes time for purchase. If you still didn't got your purchased item. You can always contact customer service , @peak garnet.

snow valve
#

Maybe your order will be in queue

night cloak
#

Yep that's why it's better to wait.

snow valve
#

👍

slim sandal
snow valve
#

Your account is locked @slim sandal

slim sandal
#

But for what?? I was having a descent gameplay and suddenly ive bern kicked out of the game

snow valve
#

It's saying by network issues simply

lunar shale
#

so i create a new account on the same device as my old account that got banned. played few match on vikendi, not getting banned but encounter a few issue. my ping is green (70ms) but it feels like the movements are a bit delayed, like switch for a weapon and jump outta windows, any idea ?

slim sandal
#

And seriously i was having 57ms ping and that is telling network issue

snow valve
#

Did you changed your internet connection in between? @slim sandal

slim sandal
#

During the gameplay my router did just restarted

snow valve
#

That's why maybe

#

What's your time in your country?

slim sandal
#

Its 3:40pm now

snow valve
#

It will be unlocked at 18:19 dont worry

#

Probably at 6:15 pm

slim sandal
#

But earlier that used to happen still my account never got banned like this

night cloak
#

Please contact customer service for issues related to account termination, thank you. @slim sandal

slim sandal
#

Okay @night cloak

snow valve
#

@night cloak scroll up and see his issue

night cloak
#

Whose?

snow valve
#

Major lAszer

#

@night cloak yeah probably a bug... Good you reported in game 👍

night cloak
#

Have you tried repairing your client? @night cloak

elder moon
#

I press go for the clan training. Come back after a match no results.

night cloak
#

Could you elaborate further? @elder moon

#

Yes

elder moon
#

I want to participate in the clan training. I press the go button. Come back after a match. It says unranked and no progress has been done of mine. (Marathon Master)

night cloak
#

@slim sandal that ban is popular in Vietnam version of the game, contact their Facebook fanpage .

elder moon
#

Idk how much I ran but I did run. Even that it doesn't show.

night cloak
#

All servers have higher ping than normal @night cloak, there are so many people exited about Vikendi so it is overcrowded 🙃

#

Why it's 0

pure fractal
#

Is it safe to play vikendi again?😅 just asking ik you can't assure anything 100%

night cloak
#

Why it's not safe?

snow valve
#

Yes, how may I can help you? @pure fractal

pure fractal
#

Accounts getting banned @night cloak

snow valve
#

Just avoid doing those things.. Simple

#

Further Discussions #chat please

pure fractal
#

Lol @snow valve okok

night cloak
#

Oh I played like 5 matches yesterday nothing happened

pure fractal
#

Yep, some accounts are randomly getting a ban after playing vikendi

#

Well np, thanks

night cloak
#

@pure fractal they probably be reported for using bugs to win.

pure fractal
#

@night cloak hmm đŸ€” yea

snow valve
#

#chat guys please for further discussions

covert stump
#

đŸ€”

snow valve
#

Move to General Chat
#chat

#

If your problem is solved

slim sandal
#

guys i restarted my emulator and i was again able to play the game for a brief period and again it is kicking out me from the game is it a bug i reported this issue to PUBG mobile mail also

snow valve
slim sandal
#

Okay @snow valve

snow valve
#

👍

slim sandal
#

But there's no Emulator support room only

finite wren
worthy helm
#

My pubg isnt opening

#

Is this happening to everyone or is it jus me

#

?

#

It just shows the tencent games screen

#

N then just shuts down

#

I rebooted my device .... No prob with the internet

#

Yup

#

Done

#

No

#

Only the opening screen

#

Aaahhhh

#

1.5 gb

#

:GWslippyPeepoL:

#

Hmm

#

Elo?

#

Mods

sacred rain
#

How I'm supposed to use lucky vouchers?

worthy helm
#

Ya tht too

sacred rain
#

Ok thanks

snow valve
#

@worthy helm try force stop PubG mobile

#

and clear cache

night cloak
#

can someone help it keeps saying failed to initialize map downloader i reinstalled the game , repaired it and cleared the cache

stable ether
#

Do you have good internet connection? @night cloak

night cloak
#

yes

wraith brook
#

@night cloak Use a VPN app , change server to Europe then download the maps.

night cloak
#

ok

wraith brook
#

👍

ebon geyser
#

How long did it takes to update pubg for u please

wraith brook
#

@ebon geyser What's your issue ? I can't understand.

night cloak
#

@wraith brook OMG thank you so much man

wraith brook
#

@night cloak It's ok .

ebon geyser
#

Im stuck to 1/3 update, started download 2 hours before

wraith brook
#

@ebon geyser Get a strong connection.

ebon geyser
#

But I have a good connection

#

App Store

#

IOS 11

wraith brook
#

@ebon geyser Try updating some time later.

unique steeple
#

Every time I die or win a game my game just freezes on loading screen and crashes

wraith brook
#

@unique steeple Oh ... It's a bug .

#

@night cloak It's a bug bro.

unique steeple
#

I already repaired

#

Nothing happened

wraith brook
#

@unique steeple Sorry but this bug is faced from season 2 and still not repaired.

#

@unique steeple We can't do anything for it.

unique steeple
#

@wraith brook mine started in this update

wraith brook
#

@unique steeple Mine season 2.

unique steeple
#

It's so annoying

wraith brook
#

@unique steeple Yaa , report it . Maybe PUBGm devs will repair it.

unique steeple
#

I reported it several times

#

I also mailed it nothing happened

wraith brook
#

@unique steeple I can understand but I can't help you for this .

unique steeple
#

There's another bug in which entire building just vanishes and I'm stuck there

faint sleet
#

According to this video starting from 3:34 the fall damage trick, where you jump to a high Location that is enough to damage you but don't get fall damage, is working and is/or a bug that may need to be fixed. Sending link....

wraith brook
#

@unique steeple Report bugs whenever you get.

unique steeple
#

I died here

verbal escarp
#

Good day. Played the day before yesterday on the official emulator. Normal game,
during the game, I received a sign that the date or time had changed, after which I was thrown out of the game. After I entered the game again, they gave me a ban.
I ask you to help. All that you say I will do!
I have never used anything, not some kind of extension program, and so on. I did not change anything in the game files. I used the official emulator.

Nick: ekzoria
Email: winderkyl@gmail.com

unique steeple
#

B'COZ I couldn't get out

wraith brook
#

@faint sleet It's a glitch . You should report it .

faint sleet
#

How?

wraith brook
#

@faint sleet In game .

faint sleet
#

I don't have the game installed....

mental needle
#

Is there a discount for IOS users ?

faint sleet
#

May i have the email please

wraith brook
#

@faint sleet Whenever you have then do. Email don't reply these days.

faint sleet
#

Hmmm

night cloak
#

Big lag in pUBG !

faint sleet
#

Can't report it then

night cloak
#

After update

wraith brook
#

@night cloak Sometimes servers get over populated . Over populated server + potato connection and devices often leads to lag . Not saying your device is potato just giving example.

night cloak
#

Ok

#

And why l can.t put graphics in high l Have a very good tel ?

#

@wraith brook

#

2.0 ghz

#

And 4 GB RAM

#

Android 8.1.1

#

On*

wraith brook
#

@night cloak At 4GB ram , you can play smoothly on balanced graphics.

#

@night cloak You will face lag on HD .

#

@night cloak And don't spam emojis here .

night cloak
#

Ok sorry

gritty kernel
#

@woven atlas there is problem when i turn hd in vikendi only it appears black black but in other maps

wraith brook
#

@gritty kernel Did you tried repair?

pliant summit
#

hey guys

night cloak
#

Hello, what can we help you with? @pliant summit

pliant summit
#

too laggy after update , my ipad 12.9 2017

#

only me?

night cloak
#

Mainly due to the large amount of players in your server, @pliant summit.

pliant summit
#

nope, Not at all before the update

#

It's really annoying

bitter warren
#

The Korean/Japanese server is hardly overpopulated tbh

gritty kernel
#

repair done but nothing happened

ebon geyser
#

@wraith brook oh i found it , it was a bug where it says « loading » but was on pause 😂

gritty kernel
#

there is problem when i turn hd in vikendi only it appears black black but not in other maps on my emulator 8 gb ram

pliant summit
#

I just Play only on Asian servers ):

storm flumeBOT
#

Hello, @gritty kernel!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

night cloak
#

Like I've said, @pliant summit, caused by overflown servers.

#

what do the jingle bells do

#

Collect a specific amount to redeem rewards, @night cloak.

#

It is an achievement to collect those.

#

thanks @night cloak

#

didn't see em there

dull vapor
#

@gritty kernel Re-download the map.

dull ledge
#

After 0.8 'till 0.10 this game very lag, what's wrong with this game?

night cloak
#

try going on lower graphics. @dull ledge

dull ledge
#

@night cloak what's grapich below smooth?

night cloak
#

and don't trust people who will say it's gonna get fixed next update

#

dunno, there's none

#

Look. When every new update comes . It is unstable and takes time to work properly and fix every issue in the game . So that lag is acceptable it will be fixed in future updates , @dull ledge.

#

No problem, @night cloak.

jovial wolf
#

And Further Updates Get More More Bugs And Need Time To Fix For Next Update XD

pliant summit
#

@dull ledge same

dull ledge
#

@night cloak come on man, this game is ****, every update just take me to 20fps, when you close range fight, your enemy is gone and you will transform to box

half kayak
#

Get a better phone.

#

Its almost 2019.

night cloak
#

Takes time for optimization. More than 100 milions playing the game. What do you expect , @dull ledge?

dull ledge
#

What's wrong with my phone with snapdragon 821? It's too old for this game? Or this game is wrong?

jovial wolf
#

Whats Your Device? @dull ledge

dull ledge
#

@night cloak i expect tencent buy some server for asian player

#

@jovial wolf LG G6

#

Please, i report many bug and i think they not fix it

jovial wolf
#

Thats Pain Man

#

I Have Also Gone Through It

night cloak
#

New middle eastern servers are coming . It might reduce ping for Asia servers, @dull ledge.

jovial wolf
#

Middle Eastern Server Around Which Place?

dull ledge
#

@night cloak nah, i hope they will fix the fps too bro

night cloak
#

West Asia i guess.

dull ledge
#

It's not fun playing First Person Shoot when your FPS is low

night cloak
#

hackers already in 0.10.1

shell harbor
#

Im banned just now for no reason

#

For some weird reason, i was banned for using a cracked version of pubg

dull ledge
#

@shell harbor your not alone bro

shell harbor
#

Whick i am not.

#

Which*

jovial wolf
#

Middle East Its Way Back To Near Qatar And Saudi Its Too Far From The Place Where I Live

shell harbor
#

Can somebody please explain wtf just happened to me?

jovial wolf
#

No Chance Of Ping Comming Less

dull ledge
#

@shell harbor only tencent know why you get banned when you not using any third apps

jovial wolf
#

For How Many Days You Got Banned

gritty kernel
#

there is problem when i turn hd in vikendi only it appears black black but not in other maps on my emulator 8 gb ram

#

plss help

bitter warren
#

Get a better phone? I have the best iPhone. You blaming the lag issue on people’s phone is hilarious bro, no offense 😂

marble temple
#

They just released the map...... No optimization! I'm totally upset.

dull ledge
#

@bitter warren ya he said you need better phone for better fps

bitter warren
#

😂😂

gritty kernel
#

there is problem when i turn hd in vikendi only it appears black black but not in other maps on my emulator 8 gb ram... its only happening in vikendi

#

@night cloak plss help

dull ledge
storm flumeBOT
#

Hello, @gritty kernel!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

marble temple
#

When will they optimize!?

uncut sundial
#

Where is the mutant laser sight and g36c ?

night cloak
#

No info. Maybe in next update , @marble temple.

#

It might be added in next update, @uncut sundial.

marble temple
#

And when will the next update come?

night cloak
#

The mutant and laser sight will be coming out soon, the G36C will not.

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

night cloak
#

@marble temple ^

#

Is there some rocket science to enable gyroscope? My phone has a gyroscope sensor but in game it isn't working!

marble temple
#

Lmao

#

Enable it from the basic settings.

night cloak
#

I did.

#

Does it not work in "Training"?

marble temple
#

It works.

bitter warren
#

It should

marble temple
#

Try increasing the sentivity

night cloak
#

Let me try again😕

marble temple
#

Sensitivity *

night cloak
#

Oh yeah. I'll look for that. Thanks

#

Nope. Not working

wraith brook
#

@night cloak Is this happening in the last update only ?

night cloak
#

I never tried it before. So don't know

chilly tartan
#

Why am I not HAPPY!

wraith brook
#

@night cloak Hmm....

night cloak
#

I'll try some other games having gyro.

wraith brook
#

@chilly tartan Wrong channel .

#

@night cloak Yes . If the problem still persists then contact again.