questions

[atomic orchid]

need a Vietnamese version anyone link send me

[noble abyss]

How do you use the Treasure Voucher?

[gusty zinc]

Oh it got corrected, it was a problem with my wifi, working fine with mobile data

[storm flume]

Please read this channel's pinned messages for further information, @noble abyss:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[noble abyss]

ok thanks for the info

[faint sleet]

Is this trusted? Im using a vpn

Da fuq? This one just edit it htt ps://survey .tencent-game.18263.tk

[night cloak]

What is the survey about , @faint sleet?

[faint sleet]

That

[night cloak]

Wait a minute let me confirm.

[faint sleet]

The original link was x.co/pubgm

[atomic orchid]

@faint sleet thank for help

[faint sleet]

@atomic orchid ?_?

[atomic orchid]

this issue

[faint sleet]

But i didn't help you?......

Or you got the idea of vpn

[scenic sinew]

Why does my game freeze when I go in a car?

[night cloak]

@scenic sinew freeze or lag

[wooden ore]

The m416 glacier skin if we get will it be permanent or temporary?

[scenic sinew]

Legit freeze

[night cloak]

It is not about the mobile version, @faint sleet.

[scenic sinew]

And it doesn’t recover

Soo I have to restart my game

[night cloak]

@scenic sinew probably render drop. Report in game

[scenic sinew]

Even if I restart my game it would freeze again

[storm flume]

Hello, @scenic sinew!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[wooden ore]

If we get m416 glacier skin it will be forever or for few days?

[faint sleet]

@night cloak i just wanted to know, Thanks

[scenic sinew]

That’s the thing it freezes soo I can’t do anything

[night cloak]

No problem , @faint sleet.

[wooden ore]

the m416 glacier skin it will be forever or for few days? @night cloak

[serene heron]

I think is permanent @wooden ore

[wooden ore]

Im spending money for that so i wanna confirm.

[night cloak]

Permanent maybe let me confirm.

[wooden ore]

Okay sure.

[night cloak]

I have a problem with the third person camera sensitivy

[serene heron]

if you pay for it it is permanent but if the item you get is free there may be a duration @wooden ore

@night cloak what is you problem?

[night cloak]

@night cloak did you try adjusting sens settings?

[wooden ore]

I mean im buying uc and then doing the spin for that skin @serene heron

[night cloak]

When I set the camera sensitivy to 300% it doesnt chanhe anything to the sensitivy

[wooden ore]

So im spending for uc :)

[night cloak]

I think no let me see

[serene heron]

@wooden ore Nice

I am still saving to buy UC

[night cloak]

Any discussions go in #chat . You may only help by answering questions

There is no adjusting sens settings

And how do I fix my sensitivy camera problem

It i not permanent maybe. It is till the event , @wooden ore.

[wooden ore]

Okay ty

[night cloak]

You're welcome.

What's the problem , @night cloak?

If I set my camera senstitvy to 300% it feels like only 100%

Third person camera I mean

Maybe a bug . Report it in game.

Ok

Is prime membership out yet?

[robust terrace]

is it possible if u invited your friend in pubgm but u both have different versions of it?

[night cloak]

Nope. Same version is needed.

[robust terrace]

wellp should not have cancelled updating pubgm

now i have to wait 2 or 3 days for it to update

my internet is slow as hell

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[light kelp]

I am platinum 5 and after my past 4 matches it has said I am in bronze

[silent scaffold]

Hey

[night cloak]

Maybe you played in different server, @light kelp.

[light kelp]

That might be the problem

[silent scaffold]

Yesterday I got kicked out of 2 matches saying that match has ended and my rank got reduced plz help me and refund me the rank plz

[night cloak]

Hey, is prime membership out yet?
It is on Korean server...

@night cloak ^

[light kelp]

Yeah that was the problem, but I have switched that back to North America a few times already today

[night cloak]

Nope , @night cloak.

[paper tulip]

I am banned in pubg why ?

[night cloak]

@paper tulip read #news

It is in game issue it will be fixed soon, @silent scaffold .

[silent scaffold]

@night cloakYesterday I got kicked out of 2 matches saying that match has ended and my rank got reduced plz help me and refund me the rank plz

Well my net was working properly

[granite topaz]

Olá estou com um problema tenho minha conta do Pubg mobile que baixei na Playstore jogo pelo Facebook fui testar a versão do Pubg VN com a mesma conta só que fui voltar para a versão normal que seria para minha região o da Playstore e ele não aceitaais diz que tenho que ligar pela versão VN.podem mim ajudar já mandei um e-mail para tesent falando o ocorrido

[silent scaffold]

I could stream videos on 1080p plz revert asap

[paper tulip]

@night cloak why I am banned from pubg

[night cloak]

in game issue not network problem.

@night cloak can I ask why are there so many free stuffs and events in Korea Japan version. Also prime membership is out on this server too.

[silent scaffold]

@night cloak bruh where should I revert for refund of my rank

[night cloak]

There is problem with new map . Which causes ban . It will be fixed soon. And you will be unbanned then, @paper tulip.

[paper tulip]

@night cloak ok

[night cloak]

Unfortunately it can't be done, @silent scaffold.

[silent scaffold]

@night cloak but my rank was deducted

What on Earth is this

[night cloak]

Some events might be different in different version. And might be released early, @night cloak.

[granite topaz]

Hello I have a problem I have my Pubg mobile account that I downloaded in Playstore game via Facebook I was testing the version of Pubg VN with the same account only I went back to the normal version that would be for my region the Playstore and he does not accept says that I have to call the VN version. They can help me already I sent an email to tesent saying what happened

[slim marlin]

How do I enter a chat room ???

[stuck anchor]

@wooden ore yeah it’s permanent. Why would it be timed ? And you have to upg the skin if you want the full Evolution Glaciar Skin. 6 Upgrades

[slim marlin]

How do I enter a chat room ???

[silent scaffold]

@slim marlin go to world chat then click on the house icon create one

[night cloak]

PUBG mobile new map

[silent scaffold]

@night cloak yep

[slim marlin]

@silent scaffold There is no home in the world chat

[night cloak]

It is experienced by many players. There is no solution for it, @silent scaffold.

[slim marlin]

Please help

How do I enter a chat room ???

[night cloak]

Please be patient @slim marlin

[stuck anchor]

Tap Global Chat > Scroll down Left side Icons > Tap on the House > Tap top right to create room > type something = completed @slim marlin

[night cloak]

Check pinned message of the channel please, @granite topaz. You can not use same account on both versions.

[slim marlin]

@stuck anchor THANKS A LOT !!!!

[silent scaffold]

@night cloakat least you could give refund

[night cloak]

what to do of these

[zenith light]

Hey

[fair tartan]

After 0.9 update, I heard achievement mechanism was changed.

Question: If I knock someone out using AR, then finish it with crossbow, will it count towards Perfect 10s achievement?

Similarly, If knock with AR then finish it with Pan, will it counts towards Melee mastery?

[silent scaffold]

@night cloak you need 6 of them

[zenith light]

Is this real ????

[night cloak]

@night cloak check pinned msgs

Listen, @night cloak. There is difference between the global version and kr version. So things can be changed.

[kind drift]

@zenith light yes

[night cloak]

Yep, @zenith light .

[granite topaz]

@night cloakso I'll have to stay with the Pubg VN version?

[wispy matrix]

i want to be banned in pubgm, so that i can have compensation too

[night cloak]

No. You have to knock and kill with same weapon, @fair tartan.

[zenith light]

@kind drift
Finally..
I was banned for 10 years without reason.
Hope they unban me soon

[kind drift]

@wispy matrix use #chat :)

[slim marlin]

Why does Vikendi still say beta ?

[night cloak]

Yes. @granite topaz.

@slim marlin because it is still full of bugs

It is not possible, @silent scaffold.

[kind drift]

@slim marlin there's more bugs and stuff , it's not completely ready to play , so it's beta

[granite topaz]

@night cloakOK thank you

[silent scaffold]

@night cloak but we play it on daily basis and try hard to push rank

[slim marlin]

OK @night cloak @kind drift

[night cloak]

No problem, @granite topaz.

[slim marlin]

How can I get roles in this server ?

[storm flume]

The chicken dinners you receive in this Discord server represent your level in the server. This level is completely independent from the game and not based on your in-game rank.

Your level is defined by your server activity. Sending messages in this server will grant you between 15 and 25 experience points per minute. You will receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, use the !rank command in #481204134859505684.

The server has six different level roles, each with unique benefits, which will be granted once reached:

• Level 30 (Silver): A Silver role.
• Level 40 (Gold): A colored username.
• Level 50 (Platinum): A colored username; ability to use external emojis.
• Level 60 (Diamond): A colored username; ability to use external emojis; ability to react to messages.
• Level 70 (Crown): A colored username; ability to use external emojis; ability to react to messages; ability to change server nickname.

Note: The ability to use external emojis and react to messages applies only to #chat.

[kind drift]

#504819353049628683

[hollow canyon]

Why do I have network error on emulator

Like not in the game..in the emulator..

[kind drift]

@hollow canyon use #emulator-support

[storm flume]

Hello, @hollow canyon!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[worldly blade]

Hello, where can I report bugs on the new VIKENDI map?

[night cloak]

In game

Press the report button

@worldly blade

[kind drift]

Or through reddit @worldly blade

[worldly blade]

I want to send a video for them.

[kind drift]

Use reddit then

[storm flume]

Hello, @worldly blade!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[worldly blade]

Trnks

[night cloak]

^ that's the Reddit forum link to use

[worldly blade]

thank you very much @night cloak

[night cloak]

@worldly blade no problem, everyone here works as a team

[wet saffron]

Can anyone help me i want to leave crew but it says crew has been locked so what do i do to leave crew?

[silent scaffold]

@wet saffron your crew might have entered in the crew challenge

@wet saffron you are not allowed to leave once your crew has entered in crew challenge

[stark pumice]

Saw it says 6vouchers a day but i only see
4 how we get the other 2 for 6 a day?

[silent scaffold]

@stark pumice it is on daily basis

[vital sluice]

It should refresh daily

[stark pumice]

Yes wheres other 2 come from

[supple wasp]

only 4 vouchers can be collected per day

[vital sluice]

Yes ,other 2 next day

[supple wasp]

ok

👌

[silent scaffold]

@supple wasp if you need them asap you should try UC

I meant the skins

[mortal bramble]

My account was banned for no reason and there is a announcement that says that we are going to be compensated for that! How are we going to get that?

[supple wasp]

no it needs lot of money and luck and i run out of both😅

[silent scaffold]

@mortal bramble they will fix that bug and you would receive compensation reward

@supple wasp it's your decision though

[mortal bramble]

@silent scaffold ok

[stark pumice]

Y jingle bells so worthless would be better if rewards were not time limited. Make staff (melee weapon) thing harder to get

[silent scaffold]

@mortal bramble

[stark pumice]

Wow

Banned a ip range i bet

[silent scaffold]

@stark pumice😂

[valid pivot]

guys its showing 0mb to download for all maps any help ?

[silent scaffold]

@valid pivot it is unzipping the maps

Just click download

@valid pivot or restart the app

[valid pivot]

clicked it no response

ok restarting

[stark pumice]

Was staff for another game years ago it happens. Aol was a pain ip bans worthless cause its not static for person

[gaunt steeple]

People are getting banned after playing in vikindi

[valid pivot]

only showing "downloading 0%"

[indigo cliff]

I stuck at Updating download list

[pure fractal]

@gaunt steeple lololo

[silent scaffold]

@valid pivot try clearing cache

[pure fractal]

I wanted to update for that event but Nvm the map is causing problems

[gaunt steeple]

@pure fractal update but don't play in vikindi

[upbeat bone]

Is the new gun G36C available in vikendi ??

[valid pivot]

yes

[gaunt steeple]

The game has a lot of bugs right now i hope they'll fix it asap

[silent scaffold]

@gaunt steepleyep

[stark pumice]

Ive played 6 games no problem maybe there hacking 😃

[valid pivot]

so many bugs in pubg pc also , so trying pubg mobile now

[stark pumice]

Lol same bugs

Worse gfx

[mortal bramble]

@silent scaffold ok thanks

[valid pivot]

map on both pc pubg , and mobile pubg is f..ed up

[stark pumice]

Welcome to overlayz

[valid pivot]

@indigo cliff same 😦

[storm flume]

Hello, @valid pivot!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[atomic orchid]

Help

[storm flume]

Please read this channel's pinned messages for further information, @atomic orchid:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Read the third message from the top.

[tropic umbra]

@night cloak sh

Seee this

[night cloak]

What's the issue?

[fresh egret]

Yss

[tropic umbra]

Remember i said the asia fpp thing?

Asia fpp duo

[fresh egret]

Anyone want to became my team in pubg

[storm flume]

This channel is not intended for looking for players. Please use the appropriate channels for this purpose. LFG (Looking-For-Group) channels are organized based on server region. Choose channel based on the server you are playing on:

• #activities
• #481201725911465985
• #481201696933150740
• #481201764868292609
• #481201789706698772
• #505322285482115073

You can add players by asking them for their in-game username, or by using the quick team feature.

[night cloak]

@fresh egret ^

What's the problem? @tropic umbra

[fresh egret]

Thanks bro

[atomic orchid]

@sheth not working

[night cloak]

DM me. @atomic orchid

[tropic umbra]

@night cloak i am unable to find any match in asia fpp duo earlier before this update it would take around 5 mins but the match would start but now

[night cloak]

No one's playing FPP, probably.

[tropic umbra]

Take a look

[echo roost]

Hey

[night cloak]

Hello, what's the issue? @echo roost

[tropic umbra]

Brother well that not the answer

[echo roost]

I am getting so much bug issues from last 2 days

[tropic umbra]

15:00 mins for a match

[echo sleet]

Are these titles?

[night cloak]

Try changing modes or perspectives @tropic umbra

[tropic umbra]

That means not even one match of fpp duo going on

[night cloak]

Those are avatars. @echo sleet

[carmine niche]

My server is low so What I am doing

[tropic umbra]

Brother brother i am pushing in fpp duo asia why do i play in other modes?

[echo sleet]

Hardly anyone plays fpp. Beyong platinum 5 u will have 2-3 mins of waiting time

And if you are pushing, i am sure u r way above plat 5

Happens every season

[tropic umbra]

@echo sleet

[valid pivot]

why my game stuck at "updating downloading list" ?

[echo sleet]

You are here since yesterday and you are asking same question over and over. Even when mods answered you, that there are not enough players at your league

[tropic umbra]

2-3 mins or 2-3 hours

[vital sluice]

@valid pivot it's just loading and will take some time. Check your internet again and restart the game then give some time to load.

[echo sleet]

2-3 mins is at plat 5

[woeful yoke]

😭 😭 😭

[tropic umbra]

@echo sleet rip your logic

[vital sluice]

You either don't have enough storage space or your device would have lost it's compatibility like I said yesterday. @woeful yoke

[woeful yoke]

I have 8 gb Scape

[night cloak]

Clear your Google Play cache. @woeful yoke

[woeful yoke]

Space

I did

[tropic umbra]

Then how come top players in my league increased there points?

[night cloak]

Try installing a VPN, connect it to a European country, then try downloading. @woeful yoke

[tropic umbra]

@echo sleet

[valid pivot]

always getting this error , i have 75mbps upload and download

[woeful yoke]

VPN doesn't work on my device

Or else I don't know to use vpn

[tropic umbra]

Lol dont even know what you talking about @echo sleet

[echo sleet]

No point arguing against you. I am gonna go plau vikendi and not spam here further

[night cloak]

VPN works on every device... @woeful yoke

[tropic umbra]

Thats what i am not asking you @echo sleet

[woeful yoke]

What should I do @night cloak

[tropic umbra]

Go play with your plat players

[night cloak]

DM me. I'll solve your issue separately.

[little coral]

I got banned for no reason and the login screen displays this message "Please download the PUBG MOBILE client app again from App Store or Google Play. You will not be able to log in and may be penalized if you use a cracked version. Unlocks on date xxxx-xx-xx tt:tt:tt. Customer service email: [e-mail]"

[violet crystal]

help me pliss

[desert garnet]

i have same issue @woeful yoke .. cashe didnot work and now working well with vpn . hope it won't crash mid download !

[violet crystal]

help me

[woeful yoke]

@night cloak I am having school can I talk to u after 6 hours

[night cloak]

Email customer service for that. We can't do anything about it here. @little coral

Sure. @woeful yoke

What's the issue? @violet crystal

[violet crystal]

I can not download pubg from the page

[night cloak]

Are you on Emulator?

[violet crystal]

yes

I want to download it but it does not fit

[night cloak]

#emulator-support, @violet crystal.

[violet crystal]

where brother?

[storm flume]

Hello, @violet crystal!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[little coral]

Well we have a tagged message in the game updates that the system has banned few players for no reason. I may have got banned due to that reason

[violet crystal]

there brother?

[cosmic mural]

Where the new gun and the other stuff too

[vital sluice]

@violet crystal can u read what the bot said ?

[storm flume]

Hello, @violet crystal!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[vital sluice]

@cosmic mural we don't have official patch notes and do not know if the gus was added to this update.

[valid pivot]

downloaded this game 3rd time, still same issue

[vital sluice]

What device are you on? @valid pivot

[valid pivot]

emulator

no one is helping in #emulator-support

[desert garnet]

latest APK on official site now ?

[grand hare]

Why these r blue?

[valid pivot]

maje kar

[tired pelican]

Please help

@valid pivot bhai aise mat bol

[valid pivot]

lol sorry

[tired pelican]

@tired pelican pubg mobile twitter handel also post that there are some mistakes

[lusty sage]

I tried to get a solo FPP match in NA for 2 hours today, at different times. I put all maps, cross-server... nothing!

[soft gale]

All NA players care TPP than FPP because snaking

[tawny pasture]

Same "problem" on EU server. I began with the new update for me.

I'm in Crown III rank

and TPP

[night cloak]

What's the paint thing

[lusty sage]

There are players in NA . I was fine with Platinum 4... I can’t match at Platinum 3.

And we should have cross-server now. There are conqueror players in all other servers but in NA it is stuck at Diamond

[feral sluice]

@lusty sage Cross server matchmaking is available now.

[lusty sage]

@feral sluice yes, that’s my point... I am accepting cross-server and there is the same issue as last season. It is even worse.

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

@atomic orchid ^

[storm flume]

Please read this channel's pinned messages for further information, @night cloak:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[unreal silo]

Is there a Middle East server?

[night cloak]

It's coming soon, @unreal silo.

[queen heath]

Still lag , freeze and drop fps on my ipad 2018 . Why ?

[tired pelican]

Please help

[night cloak]

Email customer service for that. We can't do anything about it here, @tired pelican.

[bitter holly]

Recently PUBG Mobile tweeted that it's because of an issue in their system but they deleted that tweet now. Don't know what's up with them

Have they changed their mind? :v

[night cloak]

Maybe they are not sure that it is caused due to this or not, @bitter holly.

[grand hare]

@lusty sage go for asian server fpp u will always find players there

[bitter holly]

@night cloak then why so many people are complaining that they have been banned without any reasons :) I'm one of them as well

[grand hare]

@night cloak why dont u guys note all issues somewhere nd when u guys talk.with them share these issues with them that will be much easyfor those who asked for help here

[lusty sage]

@grand hare : thanks but I am already competing for the 1st place in solo win... I’ll have to restart from scratch

[night cloak]

If you've been banned, email customer service. We can't do anything about it here.

Please stop asking.

[grand hare]

@lusty sage mm

That's gonna hurt but at least no prob of players....

[night cloak]

Unless you have evidence of why you think you've been wrongfully punished, we aren't able to help you.

[lusty sage]

@grand hare thé cross-server option should let me play with people from Asia server

[night cloak]

I didn't really understand what you mean, @grand hare .

Further discussions in #chat please.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[grand hare]

@lusty sage mm

[bitter holly]

@night cloak what kind of evidence? I may have it :)

[night cloak]

Whatever you can provide. Please DM me. @bitter holly

[grand hare]

@night cloak m saying note down all probs which players share here nd when u guys talk with team then share these with them

[night cloak]

Well look. This might be because of hacks or something . Not all , but some people might have banned because of hacks or using gfx if you are not the one then you can provide an evidence of it , @bitter holly .

The development team is already aware of most issues. @grand hare

[grand hare]

🤔 I wanna share a bug or something lemme send here nd tell what's prob in that pic

[keen ravine]

I found a bug in pubg mobie lite. A picture of the plane stuck in map

[storm flume]

Hello, @grand hare!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[night cloak]

Most of the issues are immediately reported to devs , @grand hare.

[grand hare]

K

[night cloak]

@keen ravine ^

[bitter holly]

@night cloak how do you guys think that we'll have evidence of us not using cheats or anything? We didn't know that we're going to be banned after this game for no reasons lets record screen

[night cloak]

Report it in game please , @keen ravine.

[keen ravine]

@night cloak I can't find it

[vivid crag]

Why cant I use my treasure vouchers?

[storm flume]

Please read this channel's pinned messages for further information, @vivid crag:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

If you don't have proof that you've been wrongfully punished, we are unable to help you. Please email customer service for further enquiries. Thank you. @bitter holly

[storm flume]

Please refer to FAQ 5.1 in #481198147478224896 for further information, @keen ravine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Read it that's how you can report , @keen ravine.

[lost bloom]

What this?

Vikendi broken?

[night cloak]

It's an isse some players facing, @lost bloom.

[lost bloom]

I think this is why i got baned for 2 month

[next bronze]

@lost bloom were u banned recently?

like today

[lost bloom]

@next bronze vikendi map, TWICE

[next bronze]

@lost bloom probably in a few hours ur account will get unbanned just wait

[lost bloom]

Hmm okay

[night cloak]

If you are innocent *

[grand hare]

@night cloak 😁 never used Reddit can't find ny button to attach my pic

[night cloak]

You can report it in game , @grand hare. To the customer service .

[next bronze]

@grand hare try using the reddit app if ur on mobile, its easier

[grand hare]

K

Okk @next bronze

[lost bloom]

Use vpn to open it @grand hare

[grand hare]

😶

[night cloak]

I’ve question, If i can choose what ever backpacks skin in my own closet, and equipped one of it during the game, without showing in the lobby. I don’t want it to appear while I’m on lobby! ANY HELP?

Backpack skins normally appear when you wear backpack so it won't be in lobby anyways.

[radiant pilot]

I've reported this bug in the Beta, also happens at Heliodrome and on Sanhok at the Cave for me. Hopefully there's a fix. Device: SM-G960F

[next bronze]

@radiant pilot we cant do anything about bugs here, report it ingame

or you can post the bug on www.reddit.com/r/PUBGMobile

[radiant pilot]

Oh really, well maybe you can aware the developers more about it since they really not care about those in-game bug reports, evident from the Beta tests and surveys we filled out.

[storm flume]

Hello, @radiant pilot!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[grand hare]

I was thinking about a venom dress in game 😃

[night cloak]

You can suggest that idea by contacting customer service. @grand hare

This been bug has been there since a long time

Restart the game. It will fix it, @night cloak.

It's kind of annoying to restart everytime

And that for such a small reason

[grand hare]

for me freinds buttons get disappeared

[night cloak]

Then i think going info shop also fix it , @night cloak.

Same for him, @grand hare.

[grand hare]

For him right side is blank

[night cloak]

See left too .

[strange vine]

will the pubg developers will ever add the tpp to fpp button......just like the chinese version?

[slim marlin]

@keen ravine I had the same bug

[night cloak]

No info. You can recommend that in game , @strange vine.

[strange vine]

@night cloak howM

how?

[storm flume]

Please refer to FAQ 6.1 in #481198147478224896 for further information, @strange vine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Take a look their ^

[manic forum]

How do you make your bots so bad?

Missing all their shots at point blank range make me feel horrible. Idk why, maybe its becuase id expect a bot to be better?

[night cloak]

That's why they are bots. If you go to higher leagues you will face more real players. There is reason behind making them not better. Because mostly bots are in low leagues which means players will get better idea to how to fight once they started to play from beginning, @manic forum.

[strange vine]

is there any time at some point that they will add the tpp to fpp button or is just not gonna be featured on the game.........just what do you guys think?

[woven atlas]

Not sure , no info about it yet

[manic forum]

That understandable but, the bots i face make me feel bad about the game, becuase i can go and play with a friend, and all our kills are pretty much bots. At least make the bot AI abit more useful or realistic, becuase even if it may "help a player" become better, lazily slapping in a sh*tty bot AI wont help a player. At least in top chart games(unlike pubg) they take their time to make a bot that challenges the player, what you could do is implement a bot learning and progression system, that way if a bot gets killed, it could try again and get better. Now i do see what can go wrong and how to prevent such top teir super ai bots from 1shot killing the game(simply remove a bot when it gets to smart or "good" at the game. Which yes will take some of your precious time, but in the end players could further Benefit from killing experienced bots rather than constantly mocking the fact that there so bad, which we all do more than the meme channel could meme. Sometimes ill teach a noob or 2 what a bot is and does becuase i dont want them to be proud of killing a mosquito, nearly harmless and annoying.

[night cloak]

Bots spawn much more in lower tiers. As you move up the ranks, the amount of bots that spawn decreases, therefore enhancing your gameplay. @manic forum

You may suggest these ideas by contacting customer service in-game.

[manic forum]

:l ur missing the point.

[night cloak]

There's no plans on increasing bot AI at the moment.

[autumn topaz]

Hlo

How can i fix lag

[manic forum]

Maybe stop wasting money on larger servers and start condensing players into 1 match that takes longer to get in but still is even gameplay?

Check pinned messages @autumn topaz

Or lower ur graphics

[autumn topaz]

@manic forum where

[manic forum]

3 dots

"Pinned messages"

[manic forum]

Unless ur on pc

[night cloak]

Generally due to the large amount of players in your server. @autumn topaz

What's the issue? @night cloak

Like I've said, you can suggest ideas by contacting customer service in-game. @manic forum

[autumn topaz]

@manic forum i wont see there

I play on low fps + smooth still it lag

[night cloak]

Game is lagging

Please read what I said, @autumn topaz. Thank you.

[manic forum]

Thats a client issue

[next bronze]

@autumn topaz highest is extreme fps

[night cloak]

Game is lagging

[next bronze]

if ur talking about framerate lag

[manic forum]

Its a bot XD

[night cloak]

Vivo Y71

Vivo Y71 handset

Lag issues are generally caused by the large amount of players. A fix will be coming in the next patch. @night cloak

[next bronze]

if your game is lagging in connection, try using a 2.4ghz wifi instead of 5ghz

[autumn topaz]

We should put out fps to low or high if game is lagging

[night cloak]

Depends on your preference. @autumn topaz

[autumn topaz]

An application name BAGT says it will reduce lag. Is it safe to use

[placid musk]

Nope

Don’t risk it

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Hello

Game is lagging

[spice lichen]

Hey can anyone help please.

Yesterday I was in the middle of the game and got a popup which stated some like " Data changed ...". After that I was thrown to login page.

I logged in via Facebook and got notice that your account has been banned for 10 year.

I contacted via File claim and got response that you have violated "rules".

I have original pubg mobile app downloaded directly from Google Play Store.

I am playing since first season and bought Royal pass every season directly from pubg mobile app. I can posy screenshot of my Play Store purchase history.

I always do fair play in games.

I am unable to understand what are those "rules" which I have broken to get a 10 year ban.

There must be some mistake. Please check my account again.

PS: I also have PUBG mobile Beta app installed from Google Play store. I used Guest account to login on beta.

[faint shadow]

Why the hell did i get this message ? 😡

[night cloak]

Hello

Game is lagging

Vivo Y71 handset

[faint shadow]

@spice lichen same here

[night cloak]

Some1 know if unlock account banned?

[spice lichen]

I checked some YouTube videos and there recent comments also have many complaining that they got banned today without any reason.

[quaint tapir]

Maybe they changed some kind of anti cheat system thing and it’s stuffed up?

[faint shadow]

Why the hell are pir accounts being locked for no reason 🤬

[quaint tapir]

Either way u have to email the,

Them*

[night cloak]

Nobody know nothing

Contact customer service for issues regarding bans, @night cloak.

[quaint tapir]

Not much the people on discord can do

[spice lichen]

The bad part is they responded to my File claim with a message that we have checked your account in backend and you have violated "rules".

[night cloak]

@night cloak i send a mail but hold on

[lunar shale]

i've got the same problem, i got banned after playing the new vikendi map which is still beta

[night cloak]

Hello

Game is lagging

Vivo Y71 handset

[spice lichen]

Yes exactly. When I was playing the very first game

[night cloak]

Bans issued are fair. If you think you've been wrongfully punished, contact customer service in-game and provide evidence.

[terse dew]

They have send a message how their system failed and banned people for no reason
This was posted in pubg news channel in this discord and now that post was deleted?

[night cloak]

First game on map vikendi

[spice lichen]

I got a popup which said something like "data changed"

[night cloak]

The development team is working on that issue. @terse dew

[lunar shale]

the tweet is also deleted

[terse dew]

So why that post was deleted?

[night cloak]

I have no idea.

[lunar shale]

@spice lichen mine was "the regulation has changed. you are now disconnected"

[terse dew]

Posted in disord and twitter and when i checked again they are gone

[icy carbon]

This game stutters almost every minute

[night cloak]

Game is lagging

[terse dew]

Mine too

[night cloak]

Them delete that tweet @lunar shale

Vivo Y71 handset

[lunar shale]

yep

[night cloak]

Please stop repeatedly asking about the same issue, @night cloak. We have answered you multiple times.

[terse dew]

Something like you have changed data connection popped up and when i tried to login banned for 3650days wtf?

[quaint tapir]

Sheth I think he’s a bot

[lunar shale]

after playing the new map for about 5 min, i got banned for no reason

[faint shadow]

I also got the ban bit just for 2/3minutes

[thick arch]

Have u guys ever thought of optimizing yhe game

[terse dew]

@lunar shale how many days?

[lunar shale]

10 years

[quaint tapir]

Hmm does your acc get wiped?

If so how are they going to compensate for all of that

[placid musk]

They stop you accessing your account for whatever amount of time they’ve banned it for

[spice lichen]

Yes exactly when i was playing very first game i got banned.

First game of vikendi

[quaint tapir]

Ah ok so it’s not a delete acc kinda thing

Just a lock out

[lunar shale]

im never using any 3rd party app or cheating

after checking my account, my rank got dropped to bronze V

[placid musk]

@ruby gulch Stop Advertising here.

No advertising here

[night cloak]

There's something to do with loot spawn #vikendi

[dapper escarp]

guys why cant i update with on google play store

it keeps cancelling

@modern gale

[night cloak]

@dapper escarp its common 😅 try downloading via browsers over trusted websites

[dapper escarp]

hmmmmm

[lunar shale]

i've played on erangel 3x before vikendi, and there's no problem at all

[dapper escarp]

can i use apk pure?

[night cloak]

@lunar shale i mean loots are imbalanced

@dapper escarp yes !

[dapper escarp]

ok thx

[night cloak]

We play in 2028 on season 44

[lunar shale]

then im triying to play on vikendi, and voila i got banned

@night cloak lol

[spice lichen]

My gamer id is : GOOFMASTER

Please any moderator look into it.

Got banned today.

[quaint tapir]

It’s a bug ^

U will get unbanned soon

[night cloak]

@night cloak thumbs up for correct maths 😅

[wooden oasis]

Where is new gun and Lazer light

[zenith light]

Hey .. why you guys deleted the message about ban ids from pubgm-news ????

[night cloak]

@quaint tapir for tencent soon is 4-8 Week

[lunar shale]

@quaint tapir soon ?, more like a month

[night cloak]

@lunar shale 1-2 months

@night cloak😱 😱 😱 😰

If you have strong evidence that you got banned by playing Vikendi, please forward it to one of the administrators in the server and they will take the time to check the case.

Otherwise, all bans issued are fair.

[spice lichen]

@night cloak please guide where to report.

[night cloak]

check Game

[spice lichen]

I was like 5 min in the game of vikendi when i got popup stating "Data changed ..." And then thrown to login page

And after login banned

[night cloak]

Read what I said properly, please. Thank you.

[zenith light]

@spice lichen
All you have to do is wait...
Am waiting since 18 days...

[paper tulip]

@night cloak finnaly bots reduced in game

[spice lichen]

There are many users who got banned while playing very first game of vikendi. Its an issue which was tweeted too but deleted later.

[night cloak]

he made fun of us. I no longer put € 1 in this game

[lunar shale]

Hello,

Thank you for contacting us.

We are sorry for the inconvenience caused, we would like to inform you that the issue has been resolved. Please login again into your account and check, if the issue still persists contact us again.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Mike H.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

yet im still got banned

[paper tulip]

Lol there is only 1 support guy in pubg I always get his reply

[spice lichen]

Where did you got this reply. All i am getting same reply that we checked backend and you violated rules

In file claim section

[lunar shale]

@spice lichen File Claim

[night cloak]

@lunar shale i got this mess me too from Mike H

[paper tulip]

@night cloak I also got same from Mike H

[night cloak]

If you have STRONG evidence that you got banned by playing Vikendi, please forward it to one of the administrators and they will take the time to check the case. Otherwise, bans issued are fair. Please stop asking about this, thank you.

[spice lichen]

At least you guys got positive response f

[night cloak]

Read before you type.

[lunar shale]

@paper tulip no wonder that it tool him 6h to reply

[night cloak]

Try repairing your client, @strange knot.

[safe thistle]

Why vekendi is beta version??

[night cloak]

Visual bug.

[spice lichen]

I have no evidence. You have to check my account to see that last match was vikendi and i got banned within first 5 min of playing

[strange knot]

I have an issue from this morning.. all my maps locked n I can't even download it.

@safe thistle yes that's a problem and I can't even download it neither can play

[lunar shale]

@spice lichen exact same problem with me and most of the people who got banned

[night cloak]

Can you people read what I said?

Stop asking the same question over and over again.

[serene heron]

Be patient @night cloak

[night cloak]

If you have more enquiries about your ban, contact customer service.

[faint shadow]

@night cloak you said to provide proof
but how are WE supposed to provide proof when they have locked our accounts ?

[lunar shale]

i'm really sorry, i just want to share my problem

[night cloak]

Have you tried File Claiming? @faint shadow

[serene heron]

the conclusion is don't ask the same thing you can ask customer service in the settings

staff is human not bot

[night cloak]

@night cloak we contact customer service but when i have some answers

[solemn mortar]

@serene heron There is a bug regarding the mass BANNING, PUBG itself said that the bug will be corrected in the next update!

[spice lichen]

Yes I tried file claim but getting automated reply that check account in backend and you violated rules but my issue is same like others. I got banned while first game of vikendi

[solemn mortar]

@night cloak Customer Service won't help you

[lunar shale]

@solemn mortar yep, but they deleted the tweet for some reason

[serene heron]

@solemn mortar Hmm

[solemn mortar]

And yes, is the Cave/Bunker near Podvosto closed in the new Vikendi Map?

@lunar shale yeah, because they would loose many players (audience)

[night cloak]

Further discussions in #chat or #pubg-mobile please, thank you.

[serene heron]

Every game must have a problem so be patient

Stay for next update!

[night cloak]

@solemn mortar Nobody give some answers.

[spice lichen]

@night cloak I have same issue like other of getting banned for vikendi. But getting this response.

[serene heron]

and here is not a place to talk please in room #chat

[night cloak]

If they have replied that, then the ban is justified. @spice lichen

[solemn mortar]

@night cloak yeah ik, just wait and I would suggest you to contact PUBG Forums.

Because the mods/admins over here aren't the official one's, they themselves can't help you

[night cloak]

Tks @solemn mortar

[solemn mortar]

Np

[spice lichen]

How it is justified. I have official app . Bought royal pass via Google play. No hack . But got banned just like other which is very first game of vikendi

[serene heron]

agree they only help tencent @solemn mortar

[strange knot]

@night cloak My problem is different than others. I didn't get a ban. Instead all my maps got locked except Erangel from this morning. I can't download neither can play. So pls suggest me some solutions n @serene heron

[night cloak]

Have you tried repairing your client? @strange knot

[solemn mortar]

@spice lichen You are the first person to get a perfect reply (not automated).

So congrats and RIP what they said is true.

Or else it might be a bug

@serene heron yeah

[strange knot]

@night cloak from where? I don't get it

[night cloak]

@strange knot

[serene heron]

This is clue for repair your client

Please Click the button for fix your problem

[strange knot]

@night cloak ty so much let me try this and get back to you when things are done

[spice lichen]

There is definitely some mistake. If i haven't seen other with similar problem then i could have just accepted. But may be i haven't mentioned that i got banned while playing vikendi that's why support haven't looked into that side

[serene heron]

@strange knot have nice day

[night cloak]

Please do, thank you. @strange knot

[solemn mortar]

@strange knot had you deleted any PUBG files?

Because In your data folders => tencent => there are folders where in Map files are stored

I recently deleted the Miramar File, as I don't require
Do check your file manager.

[strange knot]

@serene heron ty guys for the help @night cloak

Nice day u too :)

[serene heron]

You're welcome @strange knot

[night cloak]

We can't help you further, @spice lichen. Sorry for any inconvenience caused.

[radiant pilot]

@spice lichen Have you installed and used any GFX tool or bought UC recently from a shady source?

[spice lichen]

I got this reply twice.

[solemn mortar]

@strange knot wait, don't repair your game, or you would have to download the update again!!!

[strange knot]

@solemn mortar no I didn't delete any file.

[zenith light]

I am just watching everything here

[spice lichen]

No i bought uc directly from pubg

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[spice lichen]

I have original pubg app

[solemn mortar]

@spice lichen as I said before, nobody can help you here, go to tencent games Forum

[spice lichen]

No crack no patch neither gfx tool

[torn dirge]

There's a hidden bunker/cave I saw in a video. When I went there, the entrances were shut. Why is this?

[solemn mortar]

@torn dirge yeah

They have Closed it for now

[torn dirge]

But why tho?

[radiant pilot]

Then I really am sorry this happened to you. Good luck on resolving, we are with you.

[solemn mortar]

I was also searching for the same answer, but as you experienced it, I got satisfied

[serene heron]

Is a bug? @torn dirge

[solemn mortar]

@torn dirge they'll open again, they have closed for now, for loot reasons

[torn dirge]

No, its closed for some purposes @serene heron

[solemn mortar]

yes, as I said^^^

[torn dirge]

Ohh thx @solemn mortar

[serene heron]

👍

[solemn mortar]

@strange knot this can happen too, if you deleted the data/cache

[serene heron]

Please understand, because the discord staff only helps the tencent and manages the server, if there is a problem, contact the customer service

[solemn mortar]

@torn dirge Np

[serene heron]

Is my opinion

[solemn mortar]

You're right

[vast elbow]

May i know the right way to turn on the quick scope switch button? i turned on and reset it doesnt appear on my screen

[serene heron]

I must go to bath room, I will be back

[torn dirge]

@vast elbow what name is that😂 its catchy XD

[strange knot]

@solemn mortar I just cleared the cache that's it

[serene heron]

You mush go to settings and enable quick scope @vast elbow

[vast elbow]

@torn dirge ikr

@serene heron i am from ip8 plus to my ipad pro 11. still the quick scope option is not there it is weird cause i ve been switching different preset layout too

[torn dirge]

And then go to layout settings and you'll see it once you enabled it @vast elbow

[serene heron]

if it doesn't work even if you have activated Quick Scope, try to reset your costum hud@vast elbow

[lunar shale]

@vast elbow love your channel m8

[torn dirge]

Oh I see...

[vast elbow]

@lunar shale Thanks bro. Truly appreciate that

[solemn mortar]

@strange knot that can be one of the reasons

[torn dirge]

What's your channel name?

[spice lichen]

10 year ban is for hackers.

I have official pubg mobile app downloaded from play store. Bought royal pass in every season directly via Google play store.

No gfx tool.

Got banned while playing first match of vikendi just like others who got banned but they got positive response from support

[solemn mortar]

@vast elbow You have to use the layout 2, then only it will work

[vast elbow]

@torn dirge i can see it in my custom hud but once i save it then it gone!

[serene heron]

@solemn mortar But must reset layout 2

[night cloak]

@spice lichen no one can help you out here. Go to Tencent forums

I've already given you an answer. We can't help you further. Please stop repeating the same question, @spice lichen.

[strange knot]

@solemn mortar bro can u join a mic pls I need to talk to u

[solemn mortar]

@spice lichen You won't get any help here

[serene heron]

I have try the trick

[solemn mortar]

@strange knot sorry, I can't have VC as I am out now

[night cloak]

Further discussions in #chat or #pubg-mobile please.

Move, now.

[solemn mortar]

@serene heron no need

[serene heron]

Ok now move to #chat @solemn mortar

[strange knot]

@solemn mortar ohh np

[night cloak]

Has the issue been solved? @strange knot

[torn dirge]

Is it hacking? I mean using a GFX tool... I use it cuz my game sometimes get choppy. I just reduced the graphics and fps... am I in trouble for using a GFX tool? :(

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

@torn dirge ^

[vast elbow]

Previously on ipad pro 11 (latest ver) pubgm isnt optimized for this device and sometime you see distant enemy in open field but if u scope and zoom in they actually inside a house

[torn dirge]

But I do not use it for hacking...

[strange knot]

@night cloak I didn't try that yet

[vast elbow]

I not sure whether pubgm have fixed it. Just to let support team know

[strange knot]

I will try that later. :)

[night cloak]

Alright.

@torn dirge modification is against ToS!

[solemn mortar]

@serene heron lol,I know this ofc, you don't need to remind me, but thanks

[feral sluice]

@night cloak can you report that error please. I can't type much. I don't feel good.

[torn dirge]

There's only graphical options^

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

There are optimization issues in lot of devices. Hope it will get fixed soon . Devs are working on it , @vast elbow.

[torn dirge]

☹

[vast elbow]

@night cloak Good to know

[night cloak]

Don't use gfx tools , @torn dirge.

It's against the Terms of Service and you will be punished, @torn dirge.

[feral sluice]

@night cloak Dude ok

[night cloak]

Even the ones claiming "you won't get banned"

[mossy slate]

Anyone having in game server problems???

[vast elbow]

Hope pubgm will also update the app to match the new ipad ratio so I dont have to have 2 black bar on each side

[night cloak]

That's fake clearly. They are responsible if you get banned. 🤷

Please elaborate, @mossy slate.

[torn dirge]

Ok, thx for letting me know @night cloak , @night cloak

[feral sluice]

@vast elbow Have you tried repairing client btw?

[mossy slate]

Ever since the update (before playable) the game just keeps disconnecting me server

[vast elbow]

@feral sluice I even use new device, install uninstall. still the same

[mossy slate]

An for the first time over heated my phone

Like closed the app mid chicken dinner

[feral sluice]

@vast elbow Oh. Your issue is known by the community team. A patch will be released.

@solemn mortar Have you tried resetting your settings and turning it on in basic settings?

[night cloak]

Yea . It is coming soon. Meanwhile you can try going into settings -->display and brightness -->change display zoom to zoomed, @vast elbow.

[solemn mortar]

I have to reset my layout 1 to fix it, but that's not the right solution

[vast elbow]

@night cloak good tip!

[solemn mortar]

They must fix the bug, because we have to set all the controls again!

[night cloak]

This is the known issue . Experienced by many players , @mossy slate .

[dire hedge]

Will we be getting the G36C and the MK47 Mutant at the same time?

[night cloak]

Maybe. You will be informed in #news , @dire hedge.

[mossy slate]

@night cloak so what's the 411

If anny

[storm flume]

Hello, @mossy slate!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[night cloak]

What do you mean by 411, @mossy slate?

[mossy slate]

@night cloak what do you mean what do I mean. ?

[night cloak]

411 means relevant information or the truth, @night cloak.

Hmm interesting.

There's no known date for the next patch, @mossy slate.

[mossy slate]

Figures hasn't been live even a week... it come around I just have to stick to solos

[thick arch]

Bc had h

No use of reporying

Never ever will these guys fix the bugs in the game

And day by day the no of times i face a bug is increasing

[pure agate]

Game occasionally lags on my pixel xl.I play it on smooth, high.. still it lags... happing since the new update

[pure agate]

👌

[somber sundial]

Lag a lot

[sweet ingot]

i am not getting the update for pubg mobile on tencent gaming buddy pls help

[solemn mortar]

@somber sundial try to repair the game

[storm flume]

Hello, @somber sundial!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[thick arch]

Its been more than 2 weeks that i had spectated anyone

[night cloak]

#emulator-support, @sweet ingot.

[storm flume]

Hello, @sweet ingot!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[atomic coral]

@faint shadow I might be able to help ypu

@night cloak might be able to help you too

you on anroind @faint shadow ?

[faint shadow]

@atomic coral my lock out period was just a few mins n its over now
But do tell me
Am on IOS

[atomic coral]

@faint shadow I want to do an experiment with sombody banned for years

[knotty ember]

Guys my pubg mobile is force stopping

[solemn mortar]

@knotty ember What RAM you have?

[faint shadow]

@atomic coral 👌🏻

[knotty ember]

@solemn mortar 2

[solemn mortar]

2 GB?

[knotty ember]

Yep

[atomic coral]

2 GB is on the low end

[knotty ember]

Yep

[solemn mortar]

Is it 2GB free Ram or total?

[knotty ember]

Total

[solemn mortar]

Oops

[knotty ember]

What happened

[solemn mortar]

How much free you have then?

[knotty ember]

1.82 GB

Free

[solemn mortar]

Okay, as you have low free RAM you can do either of these :

• Use Lite Version or
• Repair the game or
• Clear cache or
• Clear data/reinstall the game

[atomic coral]

Please, if anybody is banned, dm me.
I have a experient wich might remove your ban

[solemn mortar]

@atomic coral Check dms

[atomic coral]

yup

[atomic coral]

@proven viper working on a solution

[proven viper]

@atomic coral are you a part of pubg team

[atomic coral]

@proven viper no, but I might know a trick. sombody is testing rn

[proven viper]

Yeah I suddenly got banned for nothing

[atomic coral]

@proven viper you aren't alone

[proven viper]

@atomic coral can you tell me if the trick worked or smthn

[atomic coral]

@proven viper problems rn

hang on

[proven viper]

Ok

0

[lime gyro]

Why can't I play the game in HD and ultra despite having a SD 845 and 8 gigs of RAM? It has been like that since after the Halloween update. I've tried repair from app and cleared my own devise cache.

It lags too much in anything beyond smooth and extreme.

[solemn mortar]

@proven viper it is a bug

[weary cosmos]

i want a footprint in Vikendi

[proven viper]

But when will they fix it @solemn mortar

[solemn mortar]

@lime gyro what device you have?

[fiery horizon]

There is this weird bug causing the "Match has ended, return to lobby" error after almost every match once I die. No, it is not my internet. Please reply with a proper fix.

[lime gyro]

I like the 60fps of smooth and extreme but the new map looks so exquisite in HD and it is shame I can't get to work despite having a high end device

[solemn mortar]

@proven viper GOD Knows, they themselves committed this bug on Twitter

[lime gyro]

@solemn mortar oneplus 6, 8 gigs ram variant

[solemn mortar]

@fiery horizon yeah, that is a bug too

[proven viper]

@solemn mortar god

Wtf

[solemn mortar]

@lime gyro then you must be able to play in HD Graphic atleast

Repair the game

[median garden]

New Map IS Laggy 😢

[lime gyro]

@solemn mortar I can select even HDR and ultra, but game lags

[solemn mortar]

That is beacuse of your ping, decrease your frame rate @lime gyro

or use a better connection like LAN/Wi fi

[lime gyro]

I tried HD with medium, still lags. Only smooth and extreme works fine

@solemn mortar then how come extreme frame rate works perfectly with smooth. I get a ping around 100. Is that bad?

[solemn mortar]

@median garden yes I have experienced too, don't worry they'll fix all the bugs

@lime gyro Ping should be a little less

[atomic coral]

experiment for unbanning didn't work. thanx for ppl responding

[proven viper]

K and any other solution

[solemn mortar]

@proven viper Contact PUBG Forums

[proven viper]

Send me a lnik

Link

@solemn mortar

For pubg forums

[solemn mortar]

Check on google, dyno will delete the link

[proven viper]

DM

[restive flicker]

Is vikendi available in custom rooms?

[solemn mortar]

@restive flicker Yeah it will be once beta is done ig

[mighty ferry]

hello my merit is stuck at 68 since weeks ago and it can’t increase despite me playing multiple classic matches

[solemn mortar]

merit?

[mighty ferry]

yes

[solemn mortar]

what's that?

are you talking abt levels or ranks

?

[mighty ferry]

isn’t this pubgm support

[solemn mortar]

yes it is

[mighty ferry]

you’re not a mod right

[solemn mortar]

But I guess there isn't anything called as "merits"

[mighty ferry]

Yes there is

[solemn mortar]

@mighty ferry tag'em if they can help

[mighty ferry]

@vital sluice Hi I would like your help

[solemn mortar]

Okay, where can I find it in the game?

[mighty ferry]

My merit is stuck at 68 and cannot increase

[vital sluice]

Have you tried playing solo games ? @mighty ferry

Play solo games and get top 10s

[mighty ferry]

Yes I have tried

but don’t duos and squads increase merit as well?

[solemn mortar]

Okay, you are talking about ratings? ight?

[vital sluice]

Repair your game and then play few solo games . @mighty ferry cause many who increased thier merit did that.

[mighty ferry]

repair my game?

in what way?

[steady bramble]

#BugG so much bugs !! Fix this damn game !! No bug support i tried of reporting

[solemn mortar]

@mighty ferry On the loading screen there is a button on the top right

Called as Repair

[mighty ferry]

ok

[storm flume]

Hello, @steady bramble!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[solemn mortar]

What is merits?

Is merit and ratings the same?

[vital sluice]

#481198147478224896 3.14 @solemn mortar

It's explained

[wraith brook]

@solemn mortar Killing own teammate results in decrease in merit.

[steady bramble]

#BugG Im reporting these bugs everywhere in game, in lobby even i also mailed them but they don't care. They will bring new maps, new cosmetics, new pants but they will not fix this damn game. What shoud do with these cosmetics if I can't play game smoothly. In every game i encounter same bugs which i have been reporting from a week. New update brings new bugs all the time

[solemn mortar]

@vital sluice where can I find them in game?

[atomic coral]

@steady bramble welcome to pubg.
cosmetics over fixing. I imitates pubg pc 🙃

[solemn mortar]

@steady bramble contact PUBG Forums/Customer Service and

[steady bramble]

@kaivan i reported in game and in email. Now i can't go the developer house to report.

[solemn mortar]

Yeah you're right 😂

Contact Forums or Repair your game

[atomic coral]

@steady bramble why not

[solemn mortar]

Or wait for another update

@atomic coral Address?
And will you pay my bills?

[steady bramble]

I think we are doing alpha testing globally ? That's why we are facing so much bugs #BugG

[night cloak]

If this graphics option is not available, it means that your device does not support it at the moment. It may be supported in the future when the developers optimize the game for your device. @lime gyro

[steady bramble]

@atomic coral it requires alot of money better is to move on better game.

[night cloak]

It's in your profile in-game. @solemn mortar

[solemn mortar]

Okay 👌

[jovial glacier]

Hi. Been playing Vikendi, and In solo matches keep coming across players teaming up as duo, as well in duo matches, duo teaming up as a 4 man squad. It is evident after u spectate when u die.

[night cloak]

Report those players in-game, @jovial glacier.

[wooden oasis]

@jovial glacier it's the strategic what they do

[atomic coral]

@steady bramble move on to cod mobile, that game is really pollished

[night cloak]

Unnecessary comments can be made in #chat. Thank you, @atomic coral.

[atomic coral]

@night cloak it is actually a good game that is really pollisched, It was an acyuall recomendation

[tidal warren]

Move.

-_-

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[tidal warren]

Next time chat in channels which are meant to be chatted in.

What was the question? @night cloak

[solemn mural]

Why wheb i land yhe terrain loads too slow sometimes and u get killed before the terrain evev fully loads

[tidal warren]

You collect jingle bells to then obtain items from events. @night cloak

This mostly happens on low end devices. @solemn mural

[solemn mural]

Can it be improved?

[tidal warren]

There is only so much that can be done for low end devices, perhaps yes, perhaps no. @solemn mural

In that case, I do not know why you cannot find them in your inventory. @night cloak

[solemn mural]

Ok detective pikachu

[tidal warren]

Did you pick them off of the ground? Into your inventory?

I am not sure why they're not showing up then, contact the in-game customer support please, they might be able to help you better. @night cloak

[night cloak]

Quick question.. Do jingle bells take up space in backpacks?

[tidal warren]

I am sure they do have some weight to them. @night cloak

[radiant pilot]

Add me as a friend Kat, can't DM u otherwise 😭

[night cloak]

@tidal warren thxss😄

[tidal warren]

My DMs are opened. @radiant pilot

Means you disabled yours.

[radiant pilot]

I'll try again

[tidal warren]

Actually, the do not take up space. @night cloak

Once you pick one up, it makes a jingle bell sound.

[woven coral]

Is the ban thing still going on?

[tidal warren]

And they do not show up in your backpack either from what I remember.

[woven coral]

Playing on Vikendi ?

[tidal warren]

@night cloak look into the events and SS the event page with jingle bells please.

They might have already been added.

Without showing up in inventory.

[woven coral]

?

[tidal warren]

Once you have 10 of them, you can combine them to play the lucky treasure 1 time. @night cloak

No info on that. @woven coral

Most users getting banned are cheaters.

So it's only good.

Strange. @night cloak

Contact the in-game support.

[woven coral]

No from the announcement I saw it was a bug @tidal warren @tidal warren

[tidal warren]

Most of them are not. @woven coral

[woven coral]

Okay thanks @tidal warren

[turbid python]

Plz fix lag in vikindi

Too much lag is occurring

[tidal warren]

Write the official PUBGM support please. @turbid python

[next bronze]

@night cloak 6 vouchers=1 spin

[tidal warren]

Thank you.

Is it 6? I thought it was 10. @next bronze

[next bronze]

@tidal warren it stated 6

[tidal warren]

6 then, sorry. @night cloak

Got it confused with something else.

[turbid python]

Offlicial pubgm server where it is??

[next bronze]

nvm

[storm flume]

Hello, @turbid python!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[turbid python]

Ok fine

[mighty ferry]

Hello!!!

My Merit is still stuck at 68!

I tried the repair button already

[night cloak]

It will be renamed in the future when it is no longer in a beta stage, @night cloak.

[mighty ferry]

and also played 1 solo game

And still no increase in merit!

Completely stagnant and stuck!

[night cloak]

You can't leave the match halfway, @mighty ferry.

[mighty ferry]

pls help tq

I didn’t?

I played until I died sir

[storm flume]

Hello, @mighty ferry!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[mighty ferry]

I did report before in the past

and also contacted customer service in game

but response is all pointed to repair button

which I have already tried

[zealous notch]

1. Sometimes it doesn’t let me pick up my gun or use any heal or even get in a car after I get knocked and revived. Sooo wassup w that?

[proven viper]

Is this true

It got removed

[night cloak]

Hello

Game is lagging

[proven viper]

Cuz I was banned 1 week ago for no reason

[night cloak]

@proven viper I got banned to .. the announcement was removed thou .

[mighty ferry]

I need my merit issue fixed legit

[night cloak]

@proven viper I got banned today can't say about 1 week ago

[proven viper]

@night cloak I got banned for unknown reason

[night cloak]

Game is lagging

Oops my 3 members got banned at the same time .. in a single match m.

[mighty ferry]

are these moderators able to access our game and fix our issue or just give advice?

[proven viper]

@mighty ferry nope

[night cloak]

@proven viper don't try in-game support it's trash just prerecorded msgs

[proven viper]

Yeah I know

[mighty ferry]

so they arent the type of game developers who can access files?

[proven viper]

@mighty ferry yes

[mighty ferry]

Wth

i was looking for game devs to help

[atomic coral]

@mighty ferry nl?

[proven viper]

Unless the have a community team role

[night cloak]

Hello

Game is lagging

Me with my other 2 teammates got banned at the same time . At the ban is for 10 years 😭😭

[proven viper]

Same here

And when I ask them they keep sending this msg

[lethal sand]

And they don't even fix it or tell us about any detail of why we got banned

[proven viper]

Yep

[night cloak]

And the reason is so annoying cause we were in a game in global version at 5:30 am IST and all of a sudden in middle of a match we get kicked out and receive a notification ..

[proven viper]

Yeah that's what happened to me too

[night cloak]

Bans issued are fair.

For no reason whatsoever

[atomic coral]

@night cloak they aren't

[proven viper]

@night cloak they are not

[night cloak]

@night cloak ohh really check my match and my stats

[proven viper]

Its messed up

[lethal sand]

man they can't push a single update without messing up with the game or causing trouble to players who are playing fair

[proven viper]

Yeah same

[atomic coral]

@night cloak they have admitted they have made mistakes

[night cloak]

I ahve a game recorded I can send u the exact same game we got banned

[proven viper]

But they removed it

[lethal sand]

@night cloak I can send u the video of that match for which we got banned 😑 if u think it's fair to ban someone who didn't use 3rd party app or cheat

[mighty ether]

Sup To All Pubgm Developers Here

PLS Fix A Bug That Cause Lag On Vikendi Map
And Make The First Circle Bigger Geezz And Add More Working Cars And Add Reduce The Sound Make By Snow While Walking Cuz It Freaking Scares Me Alot Cuz Its Very Loud And Fix The Delayed Sound On The Vikendi Map

[lethal sand]

@proven viper yup this was a hope for us (who got banned for no reason) but they delete it making us losses all our hopes

[night cloak]

For those who got banned for playing Vikendi, please DM me your numerical user ID.

[proven viper]

Yeah

[night cloak]

Otherwise, all other bans issued are fair.

@mighty ether use a new account u will never experience a lag .. 😊

@night cloak yeah man I m doing you check it out

[proven viper]

@night cloak I got banned 1 week ago for no reason

O erangel

[night cloak]

There's isn't a ban for "no reason".

[proven viper]

I never hacked or anything

It was

[night cloak]

@night cloak check DM .. it's a mail I sent early morning

[mighty ether]

How About My UC That I Hardwork To Collect Using My Extra Money And My Beautiful Costumes 😢 @night cloak

[proven viper]

@night cloak do you think I'm that stupid to spend 45 dollars and hack that account or use 3rd party apps

[mighty ether]

Using GFX Tool Can Cause Acc Banned Right?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

^

[empty escarp]

This is the 7th time my update failed I need help

[night cloak]

Contact customer service for that, @proven viper.

[empty escarp]

It was at 95%

[night cloak]

Could you show me a screenshot? @empty escarp

[proven viper]

I already did for 1 week straight

[night cloak]

Hello

Game is lagging

[proven viper]

They keep sending pre recorded text @night cloak

[empty escarp]

Error 495

[night cloak]

You've been banned for a week, and you've been contacting them for a week.

????????