#questions
1 messages · Page 290 of 1
Oke, thanks you ❤
Hello, @unique quiver!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@night cloak
What is the issue? @paper tulip
not able to select vikendi map... it automatically changes to erangel
@night cloak Check after some time. It's not available for playing rn.
Same
Hello @night cloak, the Vikendi map will be available on 20th December 00:00 UTC for download, and on 21st 00:00 UTC for matchmaking. ❄️
@wise iris^
My phone is having a freaking seizure over the update
Elaborate please. @shut hound
I'm glitching all over the map in vehicles lik from pochiki to the military base. I can't load, everything is buggy
Most likely related to your device.
It was perfect before the up date tho and I keep getting alerts that I have messages from my friends in game but there aren't any.
Have you tried repairing your client?
Please take a look at #community-news, @red kettle.
kk thanks
Hello @summer gazelle, the Vikendi map will be available on 20th December 00:00 UTC for download, and on 21st 00:00 UTC for matchmaking. ❄️
It will be renamed in the future when it is no longer in a beta stage.
@lime juniper thanks
Is Error a Conq ? 🤔
No, I am Gold or Platinum, I think. Not really sure. But you could ask such questions in #pubg-mobile instead.
Yo I cant set Vikendi as my map
Hello @willow flare, the Vikendi map will be available on 20th December 00:00 UTC for download, and on 21st 00:00 UTC for matchmaking. ❄️
It keeps switching back to erangel
@willow flare wait for 00:00 utc
Oh, sorry I'm in different timezone and saw the lock gone and thought the map might've been released
Hello, @open venture!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
FIX RHE FCKN ranking system !!!!!
What is the issue, @meager moss?
I lose a game (Conq) I lose 38+ points. I win a game I get 3 or 13 points
It all depends on your overall performance, @meager moss. Survival time is important.
okay I reported in game. Only happens with HDR enabled its fine when its on HD wonder why
FIX THE raNking
if I get 6 kills, die top 10 I LOSE POINTS!!!
The developers will review your report, @open venture. Thank you.
Try to restart or repair the game, @restive slate. If this issue still persists, please report it in-game.
ALL THEY HAVE TO DO is fix ranking
We are not developers, @meager moss. Please send your feedback to the customer service.
Ok
I cant select vikendi even tho its available now
Hello @night cloak, the Vikendi map will be available on 20th December 00:00 UTC for download, and on 21st 00:00 UTC for matchmaking. ❄️
How do I enable "Ultra" FPS on my phone?
If this graphics option is not available, @stiff cloud, it means that your device does not support it at the moment. It may be supported in the future when the developers optimize the game for your device.
You can start playing on it on December 21, at 00:00 UTC, @night cloak.
Hi, i wanna know if i play in cross server im gonna take the same rank in eu
Sad to know I gonna have to wait 🙁
Please read this channel's pinned messages for further information, @copper wraith:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
You will get matched with players of the same tier. @copper wraith
Yes.
Honor 8x is popular new phone supposed to be Supported by now 😦
Ok ty
Since it is as new as it is, @stiff cloud, the developers have not been able to better optimize the game for that device.
#emulator-support, @thorny lantern.
wot?
Hello, @thorny lantern!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
there is a bug that is bothering me a lot, and I do not know who to report
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Thank you
It will be updated in due time, @desert garnet.
So tomorrow i think ?
We do not know, but soon.
great
as i feel bad for not being able to join friends lol
ty
Well, 5 times in a row with : annoying as hell!!
thats why I need the apk asap
Clear your Google Play cache. @desert garnet
Is it normal to get lag nowadays so much?
I have to restart my game after each match due to frame drops
I am not able to play vikendi
welp nothing gonna solve my problem then
@desert garnet unistall google plat updates and clear chache
then restart the phone and redownload google play store
then redownload it
@cloud vale its not availible for 3 hours
@half kayak nice false announcment
GG
Who tagged me???
I am facing an error when trying to download vikendi map "Failed to download map" any solution to that?
@night cloak i feel ya
I feel like I got scammed 
It is getting stuck at the start page
The new map wont work
No new map
It still 3 hrs away
to hype us up
I threw my laptop out the window
I cant use the vikendi
We were lied to
@night cloak NOT OPEN YET
welp
gotta move to fortnite then😂
Lies ☝🏼
@half kayak whats up with that?
*Bring on the mariachi band!!!!!!*get the refrence
#questions please fix that
As you can see iam alive and yet this happening frequently after update
Hello i need support
Aigth this a lag or just my ping
Excuse me
XD
Pubg you drunk bruh
I stopped watching a pewdie pie video to play vekindi
😂
Yea
i cannot [play in vekindi
It happends to me @uncut nexus
Why
@uncut nexus u will be able to play it in 3hours
Oh NICE
@whole current why
Wtf
thats what i said
Zombie blood
Vikendi looks selectable but isn’t, why? Can’t seem to select it man
For the resident evil collab
@crude tide for the milionth time its not availible yet
bcz the map should be open at 0:00 UTC and its 9:00PM UTC now @uncut nexus
Ok
☝
XD
Dont show frustration towtthe users they were lied to
It will be available in 3 hours see in ping fix
Nvm
🤔
My bad. Saw the new comment
Lvl 1 in pubg full of bots
@crude tide sorry got annoyed but not at you
Lvl 30 full of humans
ive been here since version 0.3.0
in season 2
XD i got FPP driving before the update these are old screen shots
This what happens when you lie about new map availability to your users
Im LVl 38
@grizzled jungle is that your phone
It was
your lying @grizzled jungle
Its still funny
Ive been playing pubg since season 1

In my older acc
I guarantee you someone in the world did smash their phone because of it
gg
pubg dood
yeah probrably
Who hates the pubg reset btw
New update coming out [Snow map and new guns with attachments] COMING TOMORROW! *tmrw reaches update isnt out
bruh
Unrelated chatter in #chat please.
@night cloak i was leaving
Please avoid going off-topic. You can have unrelated conversations in #chat.
dose anyone know why pub wont allow me to enter the new snow map ive downloaded it yesterday its ready to play today but it wont allow me to access it
Move, now.
Hello @night cloak, the Vikendi map will be available on 20th December 00:00 UTC for download, and on 21st 00:00 UTC for matchmaking. ❄️
@night cloakin 3 hours
@night cloakstill u should be close to 70 if u have been playing since S1
U cant get unbanned
Ik
This is my new acc
With sufficent details
Does pubg run in native resolution?
Depends on your device.
Does changing it like 1280x720 to 1920x1080 get me banned?
Im using a gfx
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
I can see the Vikendi Map and even select it but then when i click on Ok,it comes back to Erangel automatically
It will be available soon
Oh ok but why is it still a Beta?
Quick question is vikendi smaller than sanhok or vice-versa
@night cloak sanhok is smaller
sanhok is 4X4 KM
Yea and erangel 8x8
Thanks😀
miramar and erangale is 8X8 KM
Before this update ... The game used to fly through my poco f1 but after updating... It's like a local train.... Can somebody help me with that lagging issue?
@small stagmiramar is not 8x8
I can't hear my team mate after I enter the match
anyone else with the same problem?
What device are you on? @night cloak
samsung note 8
Also, would there be a way to send proof of such incident?
Preferably a video.
Or, an in-detail description is needed.
@tidal warren vekendi In beta ?
@tidal warren Ok Thanks
Why when i choose Vikendi it directly goes back to erangel?
Yep i saw it
The new is broken
What is broken? @zealous musk
When click on it than it goes back to e map
Why i can't select the new map Vikindi?
My map is avaliably but everytime i select it, it unselects and goes back to erangel
@elder holly map will release in 1 hour and 16 minutes, be patient
I have a question for an admin
@grim raven about?
The new map
@grim raven what about the new map?
Not to be bossy or anything but you guys keep asking the same question when its already answered above.Not you @grim raven
he's not asking whens the map
Why did you make us wait 2 extra days for the new map to come out...
he's asking why release it on different dates
?
just won a squad match with the finial kill
well that's not why they would wait to release it
what rank are you guys
Vikendi Map not selecting
1 more hour 🤒
play 2 rounds
@runic niche i tried to invite me friend and it said im not updated but i am ?
nvm i had to restart
i got it
Why???? 😭
I had to restart my game again for the 100th time because of the mic bug.... now im stuck in an invisible building
@vernal flume wow... Impressive!
Does ultra HD not supported on note 9?
how big is mirmar
like 10x10 or 8x8
Is ultra HD supported yet?
@night cloak same with may team mate
I have again the bug that when I try to select Vikendi it automatically change it back ._.
Hi. Im unable to select the map. It will select back to erangel. Help.
Me too ._. @amber furnace
My friend git this bug , Dont zoom
Let one of the Adminstrators look into it @tidal warren
Please, tell your friend to report it via the in-game report option. @vernal flume
That is simply a visual bug.
The repair button should fix it.
@tidal warren wont work
Hello @steel pasture, please check #news to see countdown for the Vikendi map.❄️
Hello @night cloak, please check #news to see countdown for the Vikendi map.❄️
The new map not working mods any news?
Hello i have a question about the achievements!? What is this ew painter! How are we supposed to obtain upgradable firearm finishes
Hello @night cloak, please check #news to see countdown for the Vikendi map.❄️
Please read this channel's pinned messages for further information, @mystic acorn:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
Look through the pins.
Can I get help I got banned
"It's already unlocked for me ?" @tidal warren
Lol its already 7.19 am here in my location
No...
It becomes available for matchmaking by the end of the timer.
Please, just read the actual announcements.
Well, ... @tidal warren
Waiting, its 2.20 in Qatar
2:20 AM
How should I know that :GWdogawooThrugging:
It is literally mentioned everywhere. It goes live by the end of the timer.
As you had been redirected to.
Please read this channel's pinned messages for further information, @steel pasture:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
So what will i be able to do whit this and will it be paid? Can i like add a orange somethign if i kill somewan
Or how will it work
Oh, yeah, right. Sorry, I'm already tired of waiting for the map :'D 👋🏻 @tidal warren
@tidal warren lol having problems in voice chat?
I am only Platinum III in solo FPP (NA server) and i have been waiting at least 30 minutes to get a match. I accepted the cross-server matching. I picked all the maps. What’s wrong with the matching system? Why doesn’t the game let me play??
Then no one plays at that time
Like in morning i play
No one
Evening 2 secs and matchmake @lusty sage
I had the same problem before. Cross server: people should be playing in Europe at this time
I was getting matched at ANY time when I was platinum 4 or 5... I got to platinum 3 and then no more matching.
Same here @lusty sage when I was queueing for FPP duos NA. Wouldn't find a match after 3 mins for like an hour. We gave up at that point. I was plat V, my friend was in diamond.
@pliant musk it means it took to long to load and was to much for your device
Lmao
Hi why i cant choose new map?
It opens
Ik
In 30 minutes
Oh
30 min !
But u can download it
Ik
Why did I got banned for no reazen
Please refer to FAQ 2.9 in #481198147478224896 for further information, @ocean apex. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@vivid crag the only game i have is pubg lol and my phone still has 10Gb free :/
@pliant musk well it can happen sometimes because of server lag
official customer?
@paper island Vikendi will be playable at 00:00 UTC.
@serene niche wha?!
@serene niche Is this a third party app or a plug - in? Wha?
pubgm vn
Where are you from? And also you play the global version of the PUBG Mobile? @serene niche
@wispy hearth Brazil
Guys, I'm playing in the emulator. Ok, after making an UC purchase, the "our system has detected that you're trying to make purchases in pubg mobile[...]" pop up won't stop showing up from time to time
Send help
@merry aurora pls go #emulator-support
@merry aurora #emulator-support
Aight, sorry
Can you try to report in-game? @fallen tartan
@serene niche did you download the global version?
I need help
@hexed mortar what’s the problem?
Yo I'm experiencing heavy stuttering every 10 or so seconds after the update. Any fix?
Same here bro, devs didn't optimise it very well for some devices...
@tidal warren have you got ant apk link to update the version for @hexed mortar
Just lost a 1v1 because of the stuttering
2 min to go guys
Seems like every update they break performance
You should wait the next fix patch guyz. @radiant pilot @night cloak Devs are aware.
No sh mr. fake mod.
Map??
@open hound can you ban @onyx moat
Where is the map?
That name is inappropriate
Cant play map lol
Where is map
Map is locked
Why
@onyx moat i like ur name. Im black and i think its funny
I changed it, I’m not trying to get banned lol
Why is vikendi still locked...
I would keep it, but it’s not worth getting banned
Vilendi is being dumb
Lol
😪😪😪 we been waitin in the lobby for almost 10 mins
Can’t play map
And now it’s not even open
Guyz, please be patient. It can be an explanation. @night cloak @tidal warren @merry sandal can help after a while.
The map is working correctly, restart your devices,
Vikendi is live
I did
Its working
Pls don’t spam. It can’t be playable even if you write down million times.
Yes it can
I can't join vikendi
Oof
🤷🏻♀️🤷🏻♀️🤷🏻♀️
Restarting isn't gonna fix it...
@solemn zodiac try restart your device.
Did it already
Where the map
Yeh I already did
The whole device or the game
I'll let y'all know
@wispy hearth let us know if restarti g works
WTF is happen
Why isn’t it working???
Restarting works for me. As @tidal warren already said.
No map yet
Have a little patience ffs
Restarting did nothing
Dude just a little patience
Come on
this is tragic
Reboot not the answer
It is available to EU.
Nope no patience
The out rage here lol
PATIENCE
xD
Not working
The map should be available for matchmaking now.
If it has not opened up for you, this means it has yet to unlock in your particular region.
There could be a delay.
It is recommended to repair the client.
This channel has been temporarily locked.
The channel has opened back up again.
Unable to play Vikendi
The map didn’t even unlocked
I'm facing this problem. How to solve it?
It said it’s coming tomorrow
Why i got banned for just playing the map doing nothing wrong
I know that you guys are already know about the 12.9 iPad Pro resolution UI bug, but in case it’s helpful the sensitivity is also really low when it’s set on high
I’m guessing you guys have already determined this but I’m pretty sure the game thinks I’m using a phone and has the UI and sensitivity set accordingly
everytime i try to join the new map, it joins erangle
oh for me its locked like grayed out with a 0:00 countdown
@gentle ocean check if you have ticked of erangel as random map
@pale meteor it came out today, try clearing cache
A guy has the map but it’s in beta
it has nothing to do with storage, just try clearing cache
The map on my pubg says it wil be out the 21st ( tomorrow) is that suppose to be their?
on live version the map is already unlocked, u wont be banned for playing it
it said 20th yesterday
Alright
also map is still locked
Todays the 20th
@tidal narwhal its 21 on UTC time
Oh my bad 😅
oh then its the 21st for them
I have the Snow map unlocked, if you want to play join using my team code: 04646663
Jus@t change ur time to London egland
Really? @night cloak
Ummm its not available for matchmaking as stated in #news @tidal warren
The countdown timer ?
@steady fog try clearing cache
Does that mean i have to redo my controls?
@steady fog no
timer still says 0:00 xD
How do you clear cache @next bronze
@wanton kelp android or iOS?
How do i clear cache on ios
iOS
@steady fog settings, scroll down to pubg mobile, tap on it and find clear cache
Click on repair button, it basically clean the cache.
im not an iOS user but im pretty sure thats how u do it
tragic
Message to US players 🇺🇸:
There are some issues connected to the availability of the Vikendi map, as of now, it is still locked. To overcome this issue, a temporary fix can be applied which consists of changing the time zone of your device to the Greenwich Mean Time which is being used in the United Kingdom, France, Spain, Algeria, Mali and Ghana in Africa. The developers are aware of this issue and are working on a solution.
Thank you for your understanding. 
Is there a way to disable aim acceleration?
@tidal warren And because of what banned a lot of players on the new map?
I have in unlocked, and I typed my team code so people could join and play it, but no one joined. Was just trying to help
Cheaters 😂 i just playing one time and got banned lol
Did you use a graphic changer app
No
GFX tools, 3rd party software, UC fraud, modded .apk, cracked version, .etc.
No
70-80% of banned users are found to be lying about their ban
its against the rules to mod the game
There are stats on it.
^
@tidal warren what if someone used it in the past and not nomore
anti cheat i presume bans anyone when it detects an outside scource applied to the game
Still, they get banned. @night cloak
What’s the verdict on the new map
Sorry for interrupting
I am admin to the biggest pubgm Facebook in greece i dont support hacking and third parties
least thats how i learned about anti cheat's
Read FAQ 2.9 #481198147478224896. No point tryin to convince us. @night cloak
I used it when I had an Android but I got iPhone now it's been 2 months
ig ima be banned
You'll see for yourself I guess. @night cloak
date and time in the OIS
Hope not been playing this game since s1 pce
go to general and then date and time
Can we disable aim acceletation In pubg mobile?
@sleek plinth hey, ground items are still white with HDR, but is normal with HD
Where is the laser light and the mk47 mutant?
It will be introduced in an later update @fierce tundra
Can we disable aim acceletation In pubg mobile?
Not that I know of @winter rover
Thanks
No problem! @winter rover
I hope they impplement it soon though
When does the next crew challenge start
Is teaming on a solo match an offense? @tidal warren
When you will fix the game for good
In case you are from Canada 🇨🇦 and the "time" trick doesn't work for you as it does for US users, follow these instructions:
1. Select EU server.
2. Tap on Vikendi.
3. Join a match.
4. Once you spawn in, leave the match.
5. The map will appear unlocked.
Like the game is all choppy !!! The commands not responding as it was !! Sometimes not even work
The game are freezing sometimes
Well, technically it is an offense. Solos aren't meant to be played like that. @real halo
Device? @night cloak
The sound bug and we can't hear the team mates
@tidal warren how do you use vouchers?
My devise lolol
This usually has to do with a combination of 3 factors - potato internet, low end device, Asian server = lag lag lag and some more lag
Snapdragon 845 whit 6 G ram and Android 9
Is it worth submitting a name of a person who I know has been teaming? There were 2 guys in a boat and I got the final kill on one of them, took a screenshot of his name. @tidal warren
The game was good before last updates
You can choose to report them in-game if you wish to. @real halo
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Report it.
Was smooth playing and the grafics was superb and responding fast ....
How do you use the vouchers for the event?!
Now it's a frustration play like this
can someone tell me how to remove map download errors
@storm flumeok man i will pass the word to all the ppl that are complaining like me
You just need to go to Twitter and see the comments about the issues I'm talking about
I'm not inventing anything !! It's really a crap like it is !!! It was so good the game play on it
Sorry wrong sentence
I meant to say it was so good as it was the gameplay before last two mini updates
Thanks ppl have fun
Machete is a bot.
Hope you get resolved this issue!! Ppl are getting frustrated over here
I know
🙈🙈🤣🥴
I have the snow map unlocked, whoever wants to play join my team code: 04659783
@tidal warren mate I reported in every platform and it's a big majority whit this issue's !!
Great, thank you for the report.
I m not feeling comfortable playing like this !! It's so frustrating !
Please, use #chat or #pubg-mobile.
@tidal warren not a problem we all love this game we want the best
❤
But besides this issue's and they are big I loved the new map !! Great work in their 💪
Need to get 6 to be able to use it
My game keeps lagging
The whole time
I have good internet connection and i get 20 ping but still its lagging
Is it lagging before on 0.9.5?
No
It all began after the new update came
And it was still lagong after the fix update
Hope the lag fixed for you soon.
@lofty hill just wait it out man these things usually gets fixed
I hope so
noice
@lofty hill mine is laggy too and somehow my graphics settings are set to hdr which is weird because my device doesn't support hdr.
Theres a glitch in the map where u fall down you go underground and then u get back at the place where u were
I have an iphone X with smooth and extreme settings
@lofty hill pubg is well optimized on apple devices
Even an iPhone 5s can run it
Yeah i know that
Before this update u had to do that 2 times to be able to goto the homescreen and this update u click it and it goes to the homescreen
Which is very annoying when ur switching ur guns
how do i use the treasure vouchers? I can only see the option to spend UC
i have collected 3 vouchers
The game is littered with bugs and glitches
U need 6 vouchers @woeful plank
@lofty hill try rebooting ur device maybe that'll help
Ill try
And repair client
okk thanks
•The Treasure Vouchers in Lucky Treasure is uses to earn rewards. Vouchers can be obtained from missions or purchased with UC.
• 6 Vouchers are needed to draw once.
•Play Lucky Treasure enough time to get a one-time rewards.
•Treasure Vouchers expire at the end of the event and are converted to BP.
•Any duplicates of Glacier - M416(Rank 1) obtained will be dismantled into materials 
Lol report it in-game and restarting the game should fix it @idle swan
Hello, @idle swan!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
How do i use Treasure Vouchers
Please read this channel's pinned messages for further information, @halcyon sand:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
i wanted to know more about the unauthorized purchase
can i buy UC with MOLPOINTS because i know that they said its cheaper inn it but in the gmail( i messaged support before) they said i dont have to worry if i bought from google play
i found a bug in cosmodrome
Hello, @zealous lion!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Thanks! Already did
Why is the mic bug sooo much more frequent this update ?
Just disable them in settings and enable them again @cobalt plaza. They should be available.
🤔 where can I find that option
General settings
Ok thank you
Hey Logan, there is a bug where ground items appear white with HDR, but is normal with HD
Do report it in-game and attach the screenshot of it @pearl ermine.
Alright
@zealous lion the one near the shed where you drop?
How many Elites can a clan have?
how do u do the default dance in PUBGM because i saw my friend do it
a very rare emote, rarer than #1 mytical item in the game, XD
@alpine pine it varies at certain levels . Maybe someone in #pubg-mobile could know
hello mods please help me this kill an enemy from 200m aways is it bugged? because i killed people from 200m in sniper training mode and even checked it but its not counting ?
Haven't had other reports saying it's bugged @supple wasp . Make sure you mark the enemies distance before Killing them and also they need to be dead (not only knocked) 200m away.
I can't use the treasure voucher from the new update what to do?
Hello
the snowmobile is so broke, it can drive a constant speed on road, and grass, and on PC, it slows you down. Now i haven't tried driving on ice
Hello! Is the Vikendi map a permanent map like Miramar and Sanhok or is it a limited map?
@exotic bluff permanent
@safe falcon unless you have support issues please text in #chat tnx
^^
I am using an iPad 2018. When i have my voice chat off my in game audio is perfectly fine. Works well. However, when the mic is on, the game audio sounds muffled and its not really stereo anymore
@night cloak i do have a question
stated it above
Please read this channel's pinned messages for further information, @lost trench:
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Have you tried repairing the game? @safe falcon
yes i have
Since when are you facing this? @safe falcon could it not be your headphones?
Report it in-game for now @safe falcon. If we receive multiple reports we can look further into it.
okay
how do u do the default dance in PUBGM
@vital sluice okays bro
Which default dance? @neat cloak
Hello may I ask how dose the upgrades skins work for the weapons
I have a question. how to use the coupons of the lucky treasure event?
Please read this channel's pinned messages for further information, @ruby thunder:
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@vital sluice from fortnite
@neon trout they are available in the shop and redeem and can be used only for the particular weapon that's in the Lucky treasure
It's not in pubgm @neat cloak .
What device are you using @woeful yoke
Is it Google play update or in-game update @woeful yoke
Play store
Try clearing cache of playstore @woeful yoke
uh weird thing... i just ranked up twice, and it said that i moved from bronze 4 to bronze 3.... but my actual ELO for season 4 isn't changing at all... i'm gold 1 in solo.... but i AM bronze in BETA solo.... so i think the vikendi map is still treating peoples ranks as if it's beta
You can try uninstalling the one you have now and freshly installing it directly from playstore. @woeful yoke
Yep
playing on vikendi isn't ranking me up at all on the live version
Hmm
@woeful yoke just clear data and force close
in fact i'm pretty sure i've just been playing against all bots
Just won 2 games in a row before realizing it counted me as bronze
Oh looks like a new issue
@cobalt plaza yea i'm pretty sure that the vikendi servers are treating all players as beta players, not as live players
@vital sluice yeah
Or vikendi isn't for ranking up since it's mentioned (beta)
yeah the map does say (beta) still
That's why .
E
For some reason i cant find a G36C
i mean, it says that in the live version though... i wonder if that's intentional on their part, or if it's an oversight and they forgot to change some server settings
somebody should make a channel called #pubgm-vikendi-bugreport to report some bugs on vikendi
I had the same problem @woeful yoke but I had to wait for update to come out so the Google client and pubg game are both new then it worked. But yeah try clearing the data/chache of Google play and Google play services in the app settings then uninstall pubg and restart device and wait a couple minutes then install pubg
My graphics is very low like cartoon please help me
It's probably intentional and they have it on beta for the live version
@night cloak use APKPure, it uses a little bit of data to download the apk
and it's safe
@night cloak ok
I'm sorry? Wdym , like for for what @soft gale
@carmine niche what device are you on?
Samsung Galaxy J7 Nxt
Where is the G36C located?
My device is Samsung
It's a 2gb ram phone . U need to try using the repair option in-game @carmine niche
Ok
@languid shard we don't have official patch notes ,so can't tell you it's included in this update.
Hello, @odd cobalt!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Ok
Ok Thanks
No problem
@vital sluice my friend just showed my the glitch
Hello, @marsh igloo!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
@night cloak can u not spam emojis here?
@vital sluice sorry trying them for the first time LOL
@neat cloak well that dance emote isn't available so it should be good editing
Head over to #chat @night cloak have fun !
it was in game @vital sluice
@tame musk If u move ur finger faster the camera will move at a higher sensitivity making flickshotting harder
Ohh okay 😃
It should be some other emote @neat cloak or just dm me the video
it wasnt a video@vital sluice
why beta is written after vikendi in game
@spiral flame because the map isn't fully developed. It says beta because It is (the map) in beta. Since the map is in beta it has plenty of bugs and glitches that you will need to report in game
Okay @neat cloak
k Dutch ♚ Oven#0830
👌
@night cloak where is the pinned msgs?
Press the 3 dots at the top corner of the screen if your using Android @ruby thunder
Im use ios
I think it's the same thing, there should be 3 dots or a option on top
Please read this channel's pinned messages for further information, @ruby thunder:
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- iOS: Click the channel name and select Pinned Messages located at the bottom.
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It mentions what u need to do on iOS
Lol nvm I found it on yt but logan got u 👌
! wanted to know more about the unauthorized purchase
can i buy UC with MOLPOINTS because i know that they said its cheaper inn it but in the gmail( i messaged support before) they said i dont have to worry if i bought from google play
Hey died because it still freezing again, thank you for losing my rank points game, might have to wait to fix the game again.
@onyx briar do use only the methods the game provides . Or else u can use this official site
https://www.midasbuy.com/
Nah I’m just gonna wait till they’re gonna fix the freezing issue again
@hazy comet what device are you on?
IPhone6
Oops my bad wrong ping @hazy comet
@vital sluice can you tell me why shouldnt i use unauthorized payment
@night cloak I don’t get it
@hazy comet I mentioned you by mistake
Cause they are "unauthorized" and may have risks @onyx briar . You should purchase through a secure way to avoid problems
Oh okay
@vital sluice does that get me bannedd
^^ to add to what Logan is saying. If you do is unofficial sites, you take a risk of getting scammed or something will go wrong and you can't blame it on pubg
Use*
But I’m still mad that the game keeps freezing and all of my hard work rank points just drop, looks like I’ll have to wait for years to fix this again.
So one of my friends was banned after his game bugged out and several weapons had no recoil in game, is there anything that can be done to resolve the ban?
Thank you
@onyx briar may or may not . Stay on the safer side.
XD @vital sluice
What's the issue? @polar bluff
It's actually fun to play on it @carmine spruce if you do get falsely banned you can always resolve it
Two care packages out of one plane? XD
That happens sometimes and it's nothing unusual, just be lucky to get both of them!@polar bluff
@night cloakmy friend got banned for no reason and support is not helping. She's very upset . But can't do anything about it
Alright thanks @vital sluice
@vital sluiceso the issue has been fixed? Will the accounts be unbanned?
That's what the announcement explains .
Hmm i just spent $150 in game. I’m not playing until it’s been solved lol. Any heads up from devs if it’s coming as a patch/update ?
@stuck anchor on accident?
No i spent on purpose lol. But i’m not playing only to be banned by “ accident “ from the system
Once i got banned , i don't know why but they banned me for 20 mins
They are working on a fix. Say’s the announcement. It hasn’t been fixed.
20 min because you left match after it started prob. @sick ice
@stuck anchor oh I gotcha. I was playing earlier, it was fun but no worries if your falsely banned you can get an apeal
Yep. The users who got banned will be unbanned soon so no need to worry 👌.
@sick ice on the new map?
Might take a while though. Or what if you get banned by accident & don’t get un banned ? I’ll play the safe side. Let us know if any mews from the team.
No i played a match and i died , and suddenly i redirected to the login page , i tried to login but they says you are banned for .... Xxxx time @stuck anchor
Btw now you should move to #pubg-mobile or #chat because this chat should not look like discussion.
@night cloaki think maybe they think that i am using any extra tools or something
@night cloakok
👍
Please read this channel's pinned messages for further information, @wooden oasis:
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Where are you from , @atomic orchid?
Check pinned msgs @atomic orchid it explains that issue
Game doesn't render under me and it doesn't let me move
Also there are places that make u fall form the map
@floral venture that's a bug you must report in-game
And also the new map is in beta so it's not perfect yet
Hello, @floral venture!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@empty latch with what
What is printer in achievement
@night cloak @india
Do you need any help, @atomic orchid?
It's gun skin. It will be random, @empty latch.
My game not open in global version
Hello everyone I need a help. My game is crashing automatically after the loading screen.
Did you tried clearing cache and data, @jovial flume?
I m tring
Ok waiting I trying
Please read this channel's pinned messages for further information, @empty latch:
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How to use the card
Wow 6 tickets, good job tencent.
Check pinned message of the channel, @empty latch.
@void hedge yea
Can you explain what is lucky treasure and how can I use that tickets?
but when??
Please read this channel's pinned messages for further information, @jovial flume:
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Check pinned msgs @jovial flume
@void hedge when will they be unbanned? Probably until further notice
It's only temporary tho
Did you check pinned msgs?
There's a msg there that explains the issue
Using a game account for the global version of the game in a different game version, such as the Vietnamese version, will make you unable to use the same account in the global version at a later time. Attempt to access this account in the global version after having used it in a different game version will result in the following notification message:
- Data has changed and you have been disconnected.
In that case, be advised that there is no way of recovering access to use this account in the global version. @atomic orchid
The error is different . It is not data has been changed .
Do you need any help, @timid wing?
no
Please avoid going off-topic. You can have unrelated conversations in #chat.
@timid wing^
I think it is the same issue, like I think it's from the same "going from one version to the next" issue
Arcyy
But l have only Global version data please help me
The reason is same i guess.
arcyy
You have to purchase uc of desired amount then those outfit and skin will be unlocked , @timid wing.
so i can buy $25 worth of uc and those things will be unlocked for free?
@livid hound issue my data issue. I have global only help mee
Please don't tag community team, @atomic orchid.
Yep 60 uc for helmet 120 for skin and so on , @timid wing.
Ok @night cloak but help me issue solved
How do I use the lucky treasure voucher @here
Please read this channel's pinned messages for further information, @sly harbor:
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So are you in Vietnam , @atomic orchid?
so the items are free or are they 60,120, and so on
You can download it from play store of Vietnam i think, @atomic orchid.
But it global version
No . When you purchase the uc of that amount then you will be able to claim those skins , @timid wing.
so will there be more skins
Yes. It is global version. And you will need a Vietnamese client of global version, @atomic orchid.
in the future?
Maybe.
ok
We don't know.
Do you mean from supply drop, @robust terrace?
yeet
I have purchased some UC but i have decided to save for next season royal pass.I want to know does UC expire ? On any date or with end of season ?
No it doesn't expire, @wanton wind.
Thank you :)
My game is stuck at "updating download list"
Amyone know what does this do?



