#questions
1 messages · Page 288 of 1
F1 maybe? @night cloak
F1s? @regal nebula
Yas
Low-end device. I'm using the same device as you are.
Can you provide ss of the offer , @echo sleet.
I have my graphics set on the lowest. @regal nebula
Where can i submit a request
Request for? @night cloak
Remove the prone button
When you make a purchase for any amount of UC, the offer to buy the Vector skin will be available for you. @echo sleet
Yeah I set in lower graphic too but im too disturb with a bad graphics:(
How about the helmet and costume
And if you want the set and the helmet, purchase UC amounting to 120 or higher. @echo sleet
@echo sleethelmet and costume you will get for free.
Ooooo ty
No. The skin for the Vector, you'll have to spend 180 UC to get it AFTER making a purchase. @echo sleet
That is fine. I was just wondering about helmet and dress
You'll get the helmet and costume for free of you purchase UC amounting to 120 or above.
Ty :)
It's pretty self-explanatory.
It is, but sounded too.. inexpensive for those. U know how tencent keeps details hidden ( like the outfits section till u press purchase, u realose its time limited lol)
@keen jackal your solution for iPad 12.9 resolution issue works perfectly! Thankyou!
A bad graphics for oppo f1 is it for long time or want to fixed again? @night cloak
It's just the device.
The device isn't particularly designed for gaming.
You'll have to purchase a different phone for better graphics.
The vector 180uc is trail or permanent
Permanent. @night cloak
If you're asking about how long the offer will last, I have no idea.
Skin finishes bought will be permanent.
Then, what's the price of the helmet and the set?
It's free if you purchase UC amounting to 120 and above. @night cloak
How to temporarily fix bad resolution on iPad Pro 1st gen 12.9”?
1. Open Settings.
2. Scroll down to Display & Brightness.
3. Under Display Zoom, tap View. You’ll now have the option to choose between Standard and Zoomed.
4. Choose Zoomed.
The team is aware of this issue, fix is being worked on and will come in a future patch.
Thank you 
Example of this issue is below:
https://cdn.discordapp.com/attachments/481200416349224980/524967157231124490/image0.png
I have a question, I noticed that that I had to equip the helmet and bag to see them in-game? Is that normal?
@sheth please diffuse this and report it to the dev team: for those that have the incorrect resolution issues in iPad, there’s a workaround in reddit.
Go to settings (iOS settings app, not pubg settings) / display & brightness / change display zoom to: Zoomed. In game you’ll find that it’s no more zoomed (the opposite of what you would expect)
Snowy just pinned the exact same method. @snow canyon
@night cloak if I purchase 60 UC will I be getting the helmet skin for FREE?
Yes. @limpid socket
Yeah, pinned already. @snow canyon
notice me pls :(
Okay cool thanks
No need to DM me the solution anymore, found it myself. @snow canyon
Well, if you want to see your skin finishes, yes. You need to find a helmet and backpack and equip it.
@night cloak
:(
Okaaaay
But, I didn't even equip my bag at the home screen but it still shows ingame
thats before the update
Yes, that has changed with the update. @night cloak
When the ios will get update :(
OHHHH okay :< sad
Hello @tribal gazelle, the Vikendi map will be available on 20th December 00:00 UTC for download, and on 21st 00:00 UTC for matchmaking. ❄️
Ok thanks.
Same here @night cloak I wish it didn’t changed with the update
Buy a new device
Okay
Buying a new mobile will not solve the problem
Even in iPhone X its lagging
convert to fortnite
Please avoid going off-topic. You can have unrelated conversations in #chat.
He is sally who are you @night cloak
Can u tell me lag fix
it’s just the update, i believe it is affecting many other people
There is no fix available currently. Many of the players facing it. Is it a ping or lagging on your device , @night cloak ?
What is jingle bell for ?
For dancing
Is there the G36C in the new version of PUBG?
Just throw it near teammates
It can't throw
It's random item for Christmas. There is no specific use of it , @novel torrent.
But it say collect to get reward
@tidal warren hi. i did it and it fixed well. after i changed to the standart, and also it works fine.
Is that a mission ?
Yea . It is like an achievement.
@night cloak lag is permanent but when vehicle comes lag increases and in some matches ping is stable and in some matches ping is unstable
@night cloak what is ur device ?
@novel torrent It should have been fixed with the new patch.
@novel torrent sorry for giving wrong info. I just saw it on Instagram 😅
@vestal vault Yes.
Please Fix the graphic
What's your device specs , @night cloak?
Have you downloaded the new patch? @novel torrent
@raven wedge moto g5 plus
And Samsung A7
@night cloak 4 gb ram and around 10 gb free space
this new map is it with time limits? i mean it's said beta dos it mean it's just for short time ?
@tidal warren hi. i did it and it fixed well. after i changed to the standart, and also it works fine. @night cloak @tidal warren fyi. and lots of thanks for your help guyz.
@feral sluice ?
@vestal vault You had questions.
i just asked 😃
Ping is based on number of players available in the region you are playing . If you play at night you may experience less ping because there is less players available at that time in your region. Same for the day . So it completely depends upon the number of players available .And some devices with that specs may experience a little lag it maybe solved in the next patch , @night cloak.
@night cloak hope so, the game was running smoothly until 9.0.x update came
Yep. It affects the experience as new version comes , @night cloak.
@
Ehmm
When the customizable crosshair is added ?
Facing ping issue since recent in game update
@ivory kindle I don't like it when you have to equip it at your home screen to see it ingame, why did they do that anyways?
There is no info available about it , @novel torrent.
@regal umbra wait for the patch
Thx
👌.
@regal umbra Try repairing client.
@regal umbra Have you checked the server you are playing on?
@feral sluice not working i tried to fix lag and ping
Oh.
It usually happens when new update comes. Because it is unstable. So wait for the patch , @regal umbra @night cloak.
Will friendly fire be added ?
Then we have no info on that right now. @night cloak @regal umbra
@night cloak yes Same here... it should be an option i think... like with the skins for weapons
@novel torrent We don't know yet.
@novel torrenthope so
Is Happy New Year Event will be added ?
@feral sluice yep server ping is good....
There is no official info about it. But I assume that it will not be added because game is improving in the away to avoid teamkills and punish accordingly by new merit system . So i don't think devs are interested to add friendly fire the game, @novel torrent. And regarded information about upcoming events will be given in the game so keep an eye there.
will be there a middle eastern server on pubgmobile?
@regal umbra same issue bro
🤣🤣
Yep . But no official information about when , @atomic leaf.
When across server will added ?
@regal umbra Ah then wait for a patch.
Do you mean cross server matchmaking , @novel torrent?
What is across server 🤣
@novel torrent cross platform
The cross-server matchmaking system is for situations in which there are too few players to start a match. After a queue of 50 seconds, the player will be prompted to choose whether to enable cross-server matchmaking in order to start the match sooner, which will match the player with players on different servers with similar tier. The prompt will be available for 15 seconds. If nothing is selected, cross-server matchmaking will not be enabled.
This system will automatically choose the server with the lowest ping for the matched players. As there is a ping limit, a server with very high ping will not be selected. Regardless of which server is selected, players will still have all their results during a cross-server match recorded on their own selected server.
@novel torrent @night cloak
@night cloak but cross server is some what like emulators va mobile
Vs*
We should start a petition for removing bots.
Give new players for first few games, and that's it.
Repair client @spare remnant
Which device, @spare remnant?And wifi or cellular data?
Redmi note 5, wifi
Try switching to cellular and try again, @spare remnant .
@spare remnant do one thing- GO TO APP INFO AND CLEAR APP DATA AND APP CACHE
Force stop then
I have even already redownload it from play store
And run it again
The same thing persists
@spare remnant switch to cellular data. It should work then.
Hmm . Alrighty
Why Vikendi(beta)?
Hi bois
plese fix FPS lag in game
Is there the G36C?
@half kayak please fix FPS lag in game
I haven't installed the game
Got the neon punk pack but haven't got any bp or crate fragments
If there's the G36C I'll do it
This announcement was made yesterday btw
@astral topaz Have you check your messages in-game?
How to collect jingel bells reward??
It will be later on for an event. @upbeat bone
@night cloak Read what I said properly.
There is a bug with a inventory menu
I press inventory and it does nothing
Restart your game.
It only has sound
So I purchased 6000UC last night, still not unlocked?
It isn't there for me. The neon punk discount pack is there but there's no crates or bp. @night cloak @feral sluice
I've checked my messages btw
It's in the events section. @astral topaz
No, after.
@keen trout worked for ne
You claim the rewards day by day. It's not in bulk.
@keen trout you probably bought it before the event.
@keen trout You probably have to buy it through the interface.
^^^
@astral topaz Then wait for some more time.
Well I did <.<
Email customer service for that. @keen trout
how to get jingle bell rewards?
There's no known info on how that item works yet, @loud shell.
If I purchase UC through website can I still get?
@wind frost proprally not
Stop spreading fake information, you get the reward in bulk. The 6 fragments and some coupon scraps. @night cloak
@feral sluice got it 1minute ago. Thanks.
@astral topaz Not a problem.
@night cloak
What's the issue? @scenic sinew
Soo pretty much when I’m doing train mode I’ll will be normal for like 2 mins and then it will freeze
Soo I will have to restart my game
Either your potato device and internet connection or server lag.
What is this
Using a game account for the global version of the game in a different game version, such as the Vietnamese version, will make you unable to use the same account in the global version at a later time. Attempt to access this account in the global version after having used it in a different game version will result in the following notification message:
- Data has changed and you have been disconnected.
In that case, be advised that there is no way of recovering access to use this account in the global version.
@night cloak ^
So there is no way that i cannot play the global version
Correct.
Great
Now i have to play the vietnam version
Which is worse
Reinstall the game.
OK
I have no idea what's that. @night cloak
Hello
What is the question? @night cloak
Hello, what can we help you with? @hot wyvern
I’m using iPhone 8+ sooo
What's that ?
Why
I don’t know if that is considered potato
Smh my head
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Better uninstall it and don't use it again. @hot wyvern
Read this.
It is against the terms of service which you agreed to. @hot wyvern
Oh Ok
As well as the End User License Agreement.
So what is the difference ?
You use it, you get punished.
Kr en
You don't use it, you won't.
I won't use
Thank you.
The difference is:
a) device without GFX tools = no punishment
b) device with GFX tools = 10 year long account suspension

Has to do with your internet connection. @sullen ivy
You're playing on the Asian servers, aren't you? @sullen ivy
After the 2 mb update I'm getting this problem
I installed but same @night cloak
Do you have sufficient memory space? @mint hound
Nope, just that there are many users in Asian servers, so it gets overfilled. Combination of potato internet + potato device + Asian server usually results in that. Not saying your device is a potato, just giving an example. @sullen ivy
Over-populating which u can call also
50mbps network + oneplus 5T .... 😒 😒 😒
No more space
Overfilled servers, need to get updated most likely, hence the connection issues. @sullen ivy
There is no current fix.
I just kept 2 gb for game now it's full @night cloak
@tidal warren my friends also getting same problem ...
Solve it
if no fix... How long I'll have to face this problem ???
You need at least 2.5GB of space to dully install PUBG. @mint hound
Hopefully the new ME servers will aid with putting off the strain on Asian servers.
I don't know. Ask the official support in-game. @sullen ivy
Oh.
Ok
Don't have an inner view into the workings of the dev team, so have no clue what they're up to.
Still not having hdr and ultra hd in iPad 2018
@kind acorn Did you done the 2mb update ?
Yeah
How to leave from crew ¿
@kind acorn It is still being fixed . Please wait .
How to leave from crew ¿
@kind acorn See pinned message also . It can help you.
You can't leave if the crew leader registered for crew challenge
@night cloak ^
Leave crew
@night cloak ^
I wanna buy Uc through PayPal
English only, take that stuf into DMs.
But no option
You can't use PayPal.
damn
I wish I had some free uc
HDR is not available to you? @kind acorn
@night cloak add money in your app store from Paypal and buy from game simple is that
No
@tidal warren hi. i did it and it fixed well. after i changed to the standart, and also it works fine. @night cloak @tidal warren fyi. and lots of thanks for your help guyz.
No worries.
@tidal warren not hdr even
After that hdr will come?
Yes, @kind acorn.
Game lag issue!
So does using GFX tools get u banned from the game?
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Thankyou
Will Developers ever fix lag issue, after 2MB update game is lagging a lot, Device 1+6
Same here
Its not lag . Mostly the frames are skipped for about more than 2 seconds . Or so
hackers again.....running and shooting with AWM (all head shots)
the player somehow knew all our positions...( i changed my position 4 times and he exactly landed 2 headshots)
@tidal warren
Guys if I click APK download It will download with the update right?
I already have the update but it won't work because my internet is bad
game*
Yes. If the the website updated it , @night cloak.
oh cool
My Facebook account was hacked and I want to recover my pubg mobile account
It will be fixed in the future , @short plume @lucid anchor.
Play store is shet because it need fast internet
You should contact facebook support , @night cloak.
I will update it from the website then
@night cloak lol even 2g works
Hello, @spice gulch!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@night cloak after lossing how many matches
Hey guys go to #pubg-mobile someone is fighting
you can tell and i will play than.
Hey guys go to #pubg-mobile someone is fighting
@night cloak but Facebook not support to recover
@odd tendon is this looks 2g for you
I'm telling you it's so shet bro
There is nothing we can do here. It is from developers side. They are working on lag fix for all devices. It might come sooner or later , @lucid anchor.
Well it was going well till 2MB update
they fixed ipad graphics issue but increased frame drop for Android
Why don't developers just Delete the game from Play Store
Whining about it isn't going to solve anything.
You should contact facebook support in order to recover your fb account or either you should link it to another social media. If you haven't done so then you might not get your account back. Then you can try contacting customer service . Please refer to #481198147478224896 6.1 to know how to do it., @night cloak.
Just wait for the next patch.
I agreed plat store don't deserve game like this xD
There will be plenty of fixes next patch as well.
and when anyone use third party graphics software they cry like babbies to ban them
Please avoid going off-topic. You can have unrelated conversations in #chat.
@lucid anchor @night cloak ^
This is not place to argue , @lucid anchor.
Sorry
I was just saying pubgm is best game
Now, move.
❤
@night cloak we are on topic, you guys are representatives of pubg mobile, if you guys deliver our Message to them it will be easy
they all wanted from us is money
@night cloak which device u use ?
I use iPad Air 2 to play PUBG and Will I get hd graphics??
You can have conversation in #chat , @lucid anchor.
I don't think so Lilly.
Help for fixing frame drop
Can you elaborate please?
I'm asking him to specify what makes his frames drop.
Iam exynous user
Smh my head.
There are many users in Asian servers, so it gets overfilled. Combination of potato internet + potato device + Asian server usually results in that. Not saying your device is a potato, just giving an example.
Ohhh
Whatever server you're on, that applies too. ^
Asia
@night cloakuse hat
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
tq
@night cloak help
What's the issue? @hollow brook
Frame
I just mentioned it earlier.
There are many users in Asian servers, so it gets overfilled. Combination of potato internet + potato device + Asian server usually results in. that. Not saying your device is a potato, just giving an example
Please don't get offended
What is it? @odd tendon
Nah not you
Alright.
I wish they add a live event like Fortnite, we want earthquakes
@hazy comet than play fortnite
Where the red dot cus
You can give suggestions to customer service in-game. @hazy comet
Red dot customization
Ohh that's coming in later updates @signal tide
I've never heard of that.
Oh cussing is censored
@night cloak it's in Chinese version
Thats stupid
I see.
@signal tide I would prefer glass
China number 2
Please avoid going off-topic. You can have unrelated conversations in #chat.
Please move to #chat for other discussions
@signal tide No need to do that here.
Dang im just getting scolded
If you're facing fps issues , please reduce the graphics thanks
Other discussions in #chat, now.
My lag is soo laggy broo wat can i dooo,nothing wrong with my internet
Frame dropping as hell in my moboo
@night cloak i think its pubgm discussion
@sturdy isle reduce graphics
Asian @night cloak
There are many users in Asian servers, so it gets overfilled. Combination of potato internet + potato device + Asian server usually results in that. Not saying your device is a potato, just giving an example.
@sturdy isle
new bug came after the update. The kick out bug. Once you live or your game crashes it doesn't let you join back. Can someone give me the email for support chat??
I know about the in game support
Hello, @drowsy arrow!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
But they take forever to reply there
@night cloak its fair but i have a high end mobile 845 snap dragon and my internet is good tooo,buz im streaming with that
Customer service doesn't reply that fast.
Then it's generally the large amount of players on the Asian servers. @sturdy isle
Ik but emails are replied fast is what I heard
Not necessarily.
Customer service gets 1000s of messages everyday. Not everyone is reached @drowsy arrow
@night cloak yeah the devs wanna really work on that servers
@odd tendon I know that.
Once they reply the next reply takes another 1 week sometime
Emails are more effective to report bugs
Do i get banned if i buy UC from someone?
For. Cheaters reporting in the ingame support is good to use
@golden parcel noo ,,,log in ur account on other devices wont get u banned
No. @golden parcel
i heard people buy uc for cheap from a website, wouldnot that get banned right?
Where do you report bugs?
Unless you're on emulator, there is an official site by Tencent to buy UC.
Hello, @noble wharf!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@golden parcel Obtaining UC from a third party site is punishable.
ohk ty @night cloak @sturdy isle
@golden parcel lol mate you are not suppose to ask questions like this here. You are gonna leave a paper trail
@noble wharf yep pretty much.
And I lost 18 points
@noble wharf same here
They didn't let me join back
It happened to me some mins back
Ok
And you get emulator players even when you play on mobile
Other discussions in #pubg-mobile, now.
Please avoid going off-topic. You can have unrelated conversations in #chat.
Both of you, move. Now. @drowsy arrow @noble wharf
They will fix this bug in next patch and release another one😂 😂 😂 😂
We are talking about a bug to support. :/
It is still on topic
Whatever I am moving
This channel is for support enquiries, not discussions.
Iam play 1 squad match but, match is not regeterd. Coming popup (match has end, please retrun lobby) my pubg I'd is InvisibleNiNjA
Have you tried repairing your client? @rugged rivet
My update is getting stuck after 90%
What kind of support? We are talking about bugs. If you are an official give an answer for that instead telling us to shut up
It is a support matter. Not being able to join back thing.
Check your internet connection. @uncut quartz
You guys are discussing about the bug, not solving it.
@noble wharf leave it mate. Let's go to pubgchat
I'm not an official, neither is the staff besides the community team.
@night cloak no
Is it that hard to understand?
@night cloak My internet is working fine, and this happened to my squad 4 times in a row!
Hello, @uncut quartz!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
How can I solve the bug? It's not my work I'm not a developer
@night cloak yes with a fibre connection
Try installing a VPN, connect it to any European country, then try installing again.
@noble wharf come back here later mate. When kat or one of the admins are online. It is not worth the time to be here at the moment. As the contributor are new to the support thing. And they might not be able answer some support matters.
@night cloak thanks, I will try that surely
Yah better I'll report about it later. Have a nice day mate.
Thank you very much.
does anyone have probles with the sound when using bluetooth headphones?
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@night cloak yup 1 of my friend was complaining
Man this game lags even more after the update
The quick scope change option isn't working
Yup @wraith phoenix even after the 2 mb update
No one is able to do that right @wraith phoenix
How to solve the issue preventing enabling of the quick scope switch?
- Enable quick scope.
- Reset your customized controls.
- Save the reseted controls.
- Exit the Controls section from the settings.
- Enter the Controls section in the settings.
- The icon will appear and you can customize it however you please. @north gazelle @wraith phoenix
Hello, @north gazelle @wraith phoenix!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
As i used it in beta and was working good but the live version it's not
I've already reported but still didn't worked
@hybrid fern yes, it sounds very weird and you can't tell if the enemy is comming from your right or from your left
Reporting the issue won't get you an instant fix.
@hybrid fern ill try ur one also but right now my device is charging tho so....
Instead of using bluetooth, use your speaker or earpiece instead.
I know @night cloak that's why I'm waitin
@night cloakyup
Played a solo game, came #3 and got no endscreen, the game isn't even in my career results
I switched to simple earphones and now my team mates hear double when i fire or pick up pans and throwables
Have you tried repairing your client? @night cloak
Even in using an 2gb ram phone so the lag kina seems legit to me but it is even worst than the previous version
Still not got hdr in iPad 2k18
I'm*
yea, because when I had the original hearphones this was not happening
The development team is working on a fix. @kind acorn
Game is getting lag
Okay guys .. so ! Please work on Audio quality. When we connect a Bluetooth earphone/headphone we got a sound delay of 1 sec in PUBGM . I have tried different Bluetooth earphones but getting the same problem. Its not only on my devices. I have also tried it on diffrent devices. So please its a kind request that optimize Pubg Mobile for bluetooth earphones so that we can have the same experience. Because sound is very important .
There are many users in Asian servers, so it gets overfilled. Combination of potato internet + potato device + Asian server usually results in that. Not saying your device is a potato, just giving an example. @violet arch
Hello, @sick cargo!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
what about the ultra hd option, will it ever come?
There's no confirmation on whether it will return or not.
@night cloak Is it good with the snapdragon835?
it would be nice to add furniture in houses, like in the pc one
or work on render distance, because players rander at max 400m
Asia FPP Duo matchmaking bugged. Been trying to queue since the last patch. Just keeps finding for matches.
few people play fpp, all players are obsesed with squad tpp
I know but since last patch no one is able to find matches on asia fpp duo server.
I'm stuck at 400 rank.
Even my rank is not changing as there are literally no matches going on
bugs audio I can't hear footstep
@night cloak thats due to internet connection whenever you face just restart
@violet arch there was a patch yesterday that fixed the bugs causing problems
@tropic umbra i faced this problem only in this update 😪
What's the issue? Your rank isn't moving?
@tidal warren there are no asia fpp duo match making
SnowyKat#0013 No one can match on FPP DUO Asia servers
@night cloak what?
@tropic umbra But I can't hear even they step on the stair
@tidal warren It keeps matching and we dont get a match.
@violet arch try checking audio setting whether you have unticked “SFX” or something
@tropic umbra Should I reset the game?
I am able to get a match in FPP DUO on Europe Server. So the "cross server" matchmaking should get me match when I'm queueing on Asia server right?
@violet arch no brother check the audio settings in pubg
@tropic umbra Ok i'll try
I'm 100% positive that there is something wrong with Asia DUO FPP matchmaking
@craggy sandal if there are no gamers available to be matched up with you in the Asian server, the game will match you up with gamers from other servers who are also queueing in other servers
@craggy sandal everything is wrong with asia servers
Ping goes high once in a match for all player..!
@bitter warren Exectly! I'm trying to get into a match on asia fpp server but no luck, even with cross server matchmaking ON
@craggy sandal are you on the emulator?
technically it should match me with europe fpp duo server players right?
right
What devices are y'all on?
P2XL
Those who have trouble queuing for Asia duo FPP.
Please, tell me your device, roughly when this started happening.
just after the 0.10 update
before it we were able to get into a match in 1-2 mins
I'm on Pixel 2 XL
i have couple friends who play on that server also. They have one plus 6t. No one is able to get into a match
@night cloak tomorrow, check time displayed ingame
@craggy sandal i dont understand utc
discuss this in pubg general chat. this thread is only for support related chat
Hello @night cloak, the Vikendi map will be available on 20th December 00:00 UTC for download, and on 21st 00:00 UTC for matchmaking. ❄️
@SnowyKat #pubg-mobile is a bit overflown now, I'll try and attach the video's of the bugs here, I can send the original as well as these are heavily edited/low quality
Could you describe what exactly happened? @radiant pilot
Just tested it out myself, FPP Duo Asia is working properly, queued me in around 15 seconds. This means that there simply are not enough higher ranked players playing this type of mode, the game doesn’t wanna make it super easy by supplying bots.
It’s not device based either. The issue is a lack of players most likely. @craggy sandal
@tropic umbra
Not a game breaking bug but it shows conq badge in front of a gold player
Once again, you are inside a building, you exit the game, rejoin it and you have the bug, doesn't happen everytime but quite often. @tidal warren
Does this mean that if we purchase 120 UC we will get both the items for free
@tidal warren i will record a video
@tidal warren ^
@tidal warren Then cross server matchmaking should get us in a match with other server's players. FPP DUO on Europe is working fine and I'm able to find a match within 20 seconds. So does that mean that cross server matchmaking is not working?
Its gonna be more than 8 mins for sure
Yes. @limpid socket
Cross server matchmaking is an option which will pop up once you’ve been waiting for over 50 seconds. It hasn’t been incorporated yet. @craggy sandal
@tidal warren this is the message after 8 mins
Brother
I found a bug this match where I couldn't use smokes or grenades
@tidal warren i had my teammate
Don’t call me “brother” please. @tropic umbra
Oh okay @tidal warren so sorry
Hello, @misty mountain!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Then that means what I stated above, not enough higher ranked players. @tropic umbra
@tidal warren My language preference is set to none and even if I try to match with auto matchmaking off, there are no matches available.
@tidal warren I posted this yesterday but I wanted to make sure someone actually saw it so here is the issue
@tidal warren Before the update everybody was able to find a match within 1 minute. I don't think the player numbers on this server has fallen that much. Maybe. But it's so annoying now that I tried hard for conqueror and not able to rank up now just because I couldn't get into a single match.
Do you have a video as to how the user got inside of the wall? @hollow umbra
Otherwise, I can’t relay the info.
If the data is incomplete.
@craggy sandal are you doing solos?
@tidal warren before it was like even if you would have to wait 10 mins you would be sure you gonna get match
Perhaps with the new map things will get better. As of now, report it in game. More awareness the better. @craggy sandal @tropic umbra
@tidal warren i know that weird glitch that people use to enter
@bitter warren No, it's FPP Duo on Asia
@tidal warren I have no idea how they get inside the walls but it seems that it might be a bug in the building module because it seems that it always happens on that kind of building, also it happened once in the caravans north of shelter to the left of the big green warehouse
I can explain it to you how they got inside the walls, in a DM @tidal warren
Because everybody is abusing these days.. it's a simple matter of having a throwable
Low toss throwable
correct
Thanks guys for helping out
I have the same "problem" regarding finding matches for duo in Europe in crown+ but I guess people are just occupied for Christmas and the rest of the holidays so I guess that with the new map and the end of December we may finally reach conqueror in duos
@night cloak Is a fragment for redeem some item, maybe
@rose flint Yea, maybe. Let's see.
Can the devs fix large texts on ipad pro 12.9
And i cant see my backpack in 3rd controls
@river comet You can try repairing your client.
Hello, @river comet!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@night cloak There's no known info on how that item works.
Most of the players are facing frame drops at lowest settings or is it only me? I tried repairing and even reinstalling the game.
Other discussions in #chat or #pubg-mobile please. Thank you.
Any ideas?
Server? @night cloak
Asia
Nope, just that there are many users in Asian servers, so it gets overfilled. Combination of potato internet + potato device + Asian server usually results in that. Not saying your device is a potato, just giving an example.
@night cloak yes there are framedrops
Oh okay! My device kind of qualifies as a potato ngl! Thanks though @night cloak
No worries.
But maybe that item can redeem other item
Also there is a bug where if i touch on "inventory" it wouldn't load. Rest buttons are working fine. It is happening repeatedly
Hey, about the S4 purchase bonus, will I the gun skin after purchased, or I have to buy it.
@night cloak pubgm should upgrade asian servers or divide asian servers like Ind with others and china with others 😑
@night cloak redirect to #pubg-mobile
You have to buy it. @night cloak
Ok.
@night cloak you have to purchase UC, and then it will be able to be bought
Making a server for indian subcontinent, i.e., india, pakistan, china, bangladesh and sri lanka could be quite helpful i guess!
Also players from NZ and AUS use asian servers
What is freaking Vietnamese server on emulator
#emulator-support, @young arch.
Also anyone know what the bells does?
No one is responding there😂
@plush locust happened to me too
Hello, @plush locust!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
I was not able to spectate
@plush locust happens quite frequently!
Yes
@plush locust it's a common issue, you need to make sure you have a good connection
This update is 
Did you try "repairing" the game? That often helps not always though
I am facing rendering issues
It happened to me for the first time after update
Device? @night cloak
My ping is around 40
@night cloak N5pro
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@night cloak no, they are collectibles and they you can trade them in for stuff in the shop
I'll check
After update the lag has been increased a lot
What are/is "bells"? Where do i find that
Ok, nvm on that, but on the 9.5 patch notes I do remember seeing that they said there are a set amount around the map and once you collect them all you get something, dont remember what
The game freezes for about 3 4 seconds some times
There will be a event soon for trading, I guess, still useless atm tho.
@plush locust it's actually dependent on the device and internet
And what server you play on
I play on asia server and on 40 ping
Asia is overcrowded 🙃
Asia always has ping problems...
They need to fix the game crash issue im having and my friend too and then after game crashed it says ypu were killed in the last roumd and i lose a lot of points and this started to happen after the patch for other bugs
@serene steppe try to clear the cache and then press the repair button
I am from India so i need to play on asia server
Guys i think night mode is really laggy in this update
@elfin zodiac i would not be posting here if i have not tried everything i can think of
@grim shuttle everything is laggy after this update
Well some dont do that
night mode/day mode, arcade
Especially night mode though
@elfin zodiac the fact that you are not lagging does not solve our problem
@elfin zodiac s9+ and my friend used mate 10 pro
Huh, wonder why its crashing
Uses not used lol
No lag here
Shouldn't be crashing on the s9+
Maybe is you device @bitter warren
@serene heron nope
@elfin zodiac after the patch uptade like 0.9.5 was all good then 0.10.0 had a lot of stupid bugs and then the bug patch uptade came and now its crashing
Only in this uptade has this game crashed ever and it has crashed like 8/10 matches @elfin zodiac
The game will require powerful phone as it update.
@night cloakthey are both very powerful phones
@night cloak other phone has kirin 970 the 2nd most powerful huawei chip and i have exynos 9810 the most powerful samsung chip used at the moment
You do realise that saying fix the lag to me wont fix the problem
Maybe it is not optimized for their phones and chip sets yet.
@serene steppe why is that because he's a Beta version, no one reported a bug or problem about it
I cant fix the lag, that's the devs
Snapdragon and Apple A are always up to date.
Tencent maybe can fix that
@elfin zodiac so why are you responding to pubg support text chat
@night cloak its optimised for the s9 and s9+
@serene heron ?? I cant speak english i dont understand
I am on iPhone
Ok.
Report game issues in the game
@bitter warren because it's my job, I have to help people
@serene steppe What are you come from?
is this how you are being helpful
@serene heron ?
if people report issues, you pass it onto who is responsible for it
Well I'm actually trying to figure out why his game was crashing
I cant help 10 people at once
it's not crashing only for him
And my friend too @bitter warren
Did I ever say it was ?
it is crashing for multiple people who have different phone good phones
Well i have more crashes then him
For everyone that's game is crashing tell me what phones you are on
seriously?
so it's all for this latest version of the problem that has been summarized in the Beta version where everyone is testing whether there is a bug or not if nobody reports tencent won't know which is your problem
Pocophone
😂
@serene steppe what is your country
@serene heron why
I can speak some language
@serene heron but how is that going to help at all
@elfin zodiac S9+ mate 10 pro (u know
F1
There's only F1
I can help you, maybe? @serene steppe
There's actually a f2
@serene heron how?
I have tried everything from restarting my phone to reinstalling the game to pressing the repair button
And i have tried many other things too but to name few
Although the game hasn't crashed on my pocophone but night mode was extremely choppy
Maybe you can report all these conditions via email @serene steppe
@serene heron no need, we have reported it within the server where the devs will directly see it
My bad. I think i did read it somewhere it released. sorry
because this is still the latest version and there may still be many bugs or other problems @serene steppe
@serene heron why
Probably a leak
Yea
@elfin zodiac nice
That's why I was asking for whose phones its crashing on, gotta list the devices
That's it @elfin zodiac
@elfin zodiac iPhone Xs. iPad and also emulator
Is this true??
I'm sorry guys, I hope the devs see it and fix it very soon, as of right now there is no fix, if there is any fix that comes up I'll hopefully get ahold of you guya
What??
Is a fake news @night cloak
@elfin zodiac thx
@night cloak romurs r there god only knows what the next it might be as China also banned can't inglet this
Why is it when i select the snow map that i changes to erangle
Hmm
@sand sand you cant play vikendi yet
10 more hours for snowman
@bitter warren emulator is totally different on this, it depends on the pc, the ram and all, you will have to talk to the people in #emulator-support
The government has better things to do. @night cloak don't worry.
Snowmap
@sand sand it will be available to play at 00:00 UTC
PUBGM will not be banned from any country, they will change the blood to green to fit with the laws.
So you can select it but cant play it yet
There's already green blood, which version are you living in?
@night cloak actually it was banned in china
@night cloak i use green blood its eqsier to see blood then lol :l
Or the pubg pc version anyway
Same @serene steppe
Tomorrow is vikendi time!
Hello @serene heron, the Vikendi map will be available on 20th December 00:00 UTC for download, and on 21st 00:00 UTC for matchmaking. ❄️
Oops wrong ping
@serene heron yea and i hope i dont need to wait 38minutes for 1 match....
@serene steppe yea lol
@storm flume Thx
@sand sand look above
Why is no one playing FPP EUROPE i need to wait over 38minutes to find 1 match
Also it is hard to match in FPP Miramar even with cross server matching.
Hi
Hello
Hello, what can we help you with? @plush anchor
What is season 4 bonus reward??
maybe what he means is what are the prizes in Royale Pass S4 @night cloak
Hold on.
@plush anchor which one are you asking about, purchase bonus or royalpass elite?
Why I didn't get the season 4 bonus poster on pungm??
I can't understand you mean
@plush anchor What are you talking about ?
@plush anchor do you mean this?
I am talking about the season 4 bonus reward that we we will get after purchasing uc
Yes
It's a discounted set
@plush anchor tap on the case at top right corner.
For season 4
@plush anchor Purchase the vector skin , you will get the items . It's a discount offer.
@wraith brook that's what I just said...
Wrong, purchase the UC and you Will be able to buy the vector skin.
Hmm i don't have money for that
@serene heron If you have further queries then only stay in this channel .
Worst update ever game lagging so bad, freezing so much, and servers are lagging
Fix this game
Old version pls
@vocal ember
@wraith brook no bro after purchasing over 120 uc u will get this item free
so it's all for this latest version of the problem that has been summarized in the Beta version where everyone is testing whether there is a bug or not if nobody reports tencent won't know which is your problem @vocal ember
@vocal ember it's been reported. Also there is lag after every update, its nothing new
Server? @vocal ember
What are jingle bells?
There's no known info on how that item works. @onyx aurora
Ok
You can waiting fir next update @vocal ember
@elfin zodiac yesterday game is lagging with 80 ms today its lagging with 900ms
Cmon r u kiddin me
I cant play
What server are you on?
Eu
@onyx aurora is a fragment for readem some item to shop
There are many users in the EU servers, so it gets overfilled. Combination of potato internet + potato device + EU server usually results in that. Not saying your device is a potato, just giving an example.
@serene heron
What? @gentle rose
@vocal ember for some it is lagging badly
A fix should be coming soon in the next patch. Sorry for the inconvenience. @vocal ember
Wait for next patch @vocal ember
Well its not the players issue that the server is overfilled. Loys of us have spent money on rp as well. And at the current point the game isn't playable.
Alright, further discussions can be continued in #pubg-mobile.
There is constant ping of 500ms on asian swrver
Take what I said and replace it with the Asian servers. @open light
I wish they fix it ASAP
As per my region i am an asian player. But europe is giving better ping lol
@open light asia is always laggy, they are trying to fix it tho
@open light im an african player and no server for africa :')
Be patient sometimes a game must have a problem but if you already report maybe the developer will fix it @open light
There is a ME server coming out soon. This will fix the lag issues experienced on the Asian servers. @vocal ember
@night cloak :')
Middle East.
maybe not everyone gets this problem @night cloak
Many players have already brought up lag issues multiple times.
Yup, maybe server has down and i hope next patch is fixed
Too bad patience has never paid off. The broken bus trick with low tossing grenade has been in the game for like 2 months and hasn't been patched. Every 5-7 days we find a player exploiting the bug
@night cloak potato internet? We have the best internet services in Europe
will we get the old pre-loaded audio back ?
😂
@open light You are free to contact pubgm devs regarding these issues.
Be patient @open light
@hollow vault. No.
rip, new audio sucks.
@hollow vault It's a part of the new update .
Duh
@hollow vault Be patient sometimes a game must have a problem but if you already report maybe the developer will fix it
It is a fit for China laws, I think.
Well tbh the update sucks as well lol.
@serene heron @night cloak who died and made you mods, I don't see any of you in the mod role
Further discussions in #chat, please.
@serene heron First read what he is saying then answer.
Yup
and is the new map only for 1-2 days or it'll be permanent ? there is beta written on it

Permanent. @hollow vault
@night cloak thanks.
@night cloak will their be snow mobiles
Yes.
and the new gun and laser sight in .11 ?
@calm topaz Already tested them in beta.
Maybe we can throw snow on enemy
When we step in snow is their a foot print
maybe bucked of cold water in snow map is a good weapon suggestion. 
Avoid going off topic . Move to #chat .
The mutant should be coming out since it was even mentioned by the Community Team.
pls move to #chat for chit chat, we are all trying to discuss important bugs/problems over here
As for the laser sight, it's not confirmed.
I need some help @night cloak
Omgg
@calm topaz Language ....
What is it? @serene heron
Can you dm me @night cloak
I'm only listening to sheth
The bot auto deletes the message. What you're seeing is Discord cache. @wraith brook