#questions

1 messages · Page 280 of 1

sleek plinth
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@chilly shale what do you need help with?

night cloak
#

@night cloak What do you mean?

desert vapor
#

Why isn’t it extreme and ultra FPS anymore on my iPad

livid kiln
#

I'm unable to spectate teammates after I die it says the match has ended

elder moon
#

MIUI Global 10.1

tulip sphinx
#

I reported the problem ingame

night cloak
#

They removed it for certain reasons. @desert vapor

sleek plinth
#

@desert vapor it’s happening to me aswel, we do not have any information regarding to that issue.

night cloak
#

There is sound bug in the new version, The enemy footstep sounds are heard from a different direction (war/arcade mode mainly)

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@night cloak I mean the BETA on the Playstore is showing its Version as 0.9.0

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It may or may not return in future updates.

livid kiln
#

Can you reply

night cloak
#

@night cloak It's beta for a reason.

livid kiln
#

I'm unable to spectate teammates after I die it says the match has ended

desert vapor
#

@night cloak but not getting the frame rates we r paying for is useless

tidal warren
#

We are aware of the sound issues. Fix is coming soon. @night cloak

chilly shale
#

@sleek plinth look at the screenshot @elder moon provided, there's blur/uneven ages in the game which make it looks choppy. Device is Redmi Note 4, already reported ingame and several time here.

night cloak
#

@night cloak what?

#

Thx @tidal warren👌🏻

tidal warren
#

Again, team is aware of this. @chilly shale

night cloak
#

Sorry, but you can only wait. @desert vapor

livid kiln
#

@sleek plinth

chilly shale
#

@tidal warren good to hear that

tidal warren
#

There is no need to install the beta. The update is out. @night cloak

sleek plinth
#

@chilly shale it has happened to me. Give it sometime and it will be back to normal. I promise you!

tidal warren
#

Just play the live version.

real comet
#

So we have audio footstep issues, pixelization/aliased graphics, and ping stabilization issues. Are there any other major issues with the latest update? Compiling a list.

night cloak
#

But it doesn't have the Vikendi map @tidal warren

tidal warren
#

Compiling a list for what purpose? @real comet

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The map will come in 24 hours. @night cloak

elder moon
#

@sleek plinth what do you mean? It goes away by itself......like magic?

tidal warren
#

As was mentioned a thousand times.

real comet
#

@tidal warren for my PUBGM twitter page. I try to help players on their. Keep the ones not on Discord in the loop

stark seal
#

I need support guys

night cloak
#

What is the issue? @stark seal

real comet
#

*on the platform.

stark seal
#

I cannot use VPN now

sleek plinth
#

@elder moon yea, as soon as I opened my game it looked choppy but then after a while it becomes abit more ‘HD’clearer

livid kiln
#

@real comet Unable to spectate after dying the game says match has ended

desert vapor
#

Lul @stark seal

stark seal
#

Whenever i switch on VPN My game freezes

tidal warren
#

Can you DM your Twiter page? Would be interested to read it once you tweet about it. @real comet

night cloak
#

Using a VPN while playing may trigger a ban. @stark seal

stark seal
#

Is it?

night cloak
#

@tidal warren will they give extreme fps back to iPad 2018. Or at least ultra

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Yes.

tidal warren
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We are not sure. @night cloak

stark seal
#

I have seen peeps using VPN

wispy hearth
#

Any fixing coming for bad resolution?

desert vapor
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@night cloak same bro

livid kiln
#

Also online teammates are shown disconnected

night fjord
#

What the heck is this lag when enemy comes near in this new update? This has never happened to me before, using iphone X

real comet
#

@livid kiln is this a problem that is consistent or one time?
@tidal warren sure thing!

elder moon
#

@sleek plinth what phone do you have? If phones are different it might not work.

livid kiln
#

@real comet Consistent

elder moon
#

@wispy hearth maybe

night cloak
#

@tidal warren balance high is best I can go now. Even some mid range phone support same graphics

#

Server lag. Issue has been brought up many times already. A fix should be coming soon. @night fjord

livid kiln
#

At least the spectating issue

wispy hearth
#

@elder moon on ipad pro?

livid kiln
#

Experienced it twice today

night fjord
#

oh

desert vapor
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@night cloak @tidal warren we ain’t even at 40 FPS

stark seal
#

VPN Not Working These Days Anymore

vestal python
#

I cant play on max graphics please help ;/

stark seal
#

Anyone Help?

livid kiln
#

Also when I'm parachuting my ping is between 900 to 700 ms

night cloak
#

@desert vapor iPad 2018 ?

livid kiln
#

And the buildings look smudged

desert vapor
#

@night cloak yup

livid kiln
#

Lag on medium frame rates

night cloak
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@stark seal What are you using the VPN for?

stark seal
#

Use The New Asus Phone OP AF

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@night cloak Cuz of Indonesian servers

night cloak
#

@desert vaporonly iPad 2018 having this issue. Every other iPad working jst fine as before

livid kiln
#

@stark seal It's costly

stark seal
#

@livid kiln True.

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PocoFone Maybe

tidal warren
#

Please, everyone calm down, the Team is aware of most of the issues and is working on a fix. No need to panic.

vestal python
#

@night cloak which issue

livid kiln
#

@stark seal how much money for 6gb ram in India

night cloak
#

@vestal python resolution n fps

desert vapor
#

That’s the thing it means if we pay more we r at loss @night cloak

vestal python
#

Yea same

tidal warren
#

Tak that into the DMs please, @vestal python @night cloak.

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

livid kiln
#

@tidal warren I just wanted to let you guys know

quick coyote
tidal warren
stark seal
#

@livid kiln DM I will tell you

quick coyote
#

this happens after every match

night cloak
#

@tidal warren I thought this section called support

desert vapor
#

We need help

quick coyote
#

anyone know a fix?

pure steppe
livid kiln
#

@stark seal You do it

tidal warren
#

Try repairing. @quick coyote

pure steppe
#

Why my character is wearing the backpack and helmet in the lobby, how do i unequip it(only in lobby)???

night cloak
#

That's your internet connection probably @quick coyote

quick coyote
#

@tidal warrenok

desert vapor
#

Should we uninstall the game till the problem ain’t solved @tidal warren we r up for that

wispy hearth
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@tidal warren repair and relaunch dont work 😦

night cloak
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There's no way of removing it from display, sorry. @pure steppe

quick coyote
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@night cloak I have a 150mbps connection and everything else is working perfectly

tidal warren
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That is your choice. @desert vapor

night cloak
#

Unless you unequip it, then it will disappear.

desert vapor
#

Impressive (Excellent work)

stark seal
#

I still need help

night cloak
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If you change from data to WiFi it will show up at the end of the match @quick coyote

tacit raft
#

Okay this audio is so messed up it’s completely messing the game up

stark seal
#

Change the Voice back to it was

tacit raft
#

It’s practically unplayable

#

In pro lvl

tidal warren
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The Team is aware, make sure to report it in-game as well to gather more data. Thank you. @tacit raft

storm flumeBOT
#

Hello, @tacit raft!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

quick coyote
#

@night cloak nope been playing on wifi

tacit raft
#

Yeah no probalem

stark seal
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Help anyone?

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My vpns not working

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I can't use VPN anymore

pure steppe
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@night cloak it'll disappear from in-game too.. that's why i cant..it wasn't like this before..duh

livid kiln
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@night cloak Bro I hadn't changed anything on my phone but the same thing happened

night cloak
#

You're not supposed to use a VPN while playing in the first place. @stark seal

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maybe servers are being crazy ¯_(ツ)_/¯ @quick coyote

pure steppe
#

@stark seal why vpn lol?

stark seal
#

@night cloak but in reddit post it says its okay to use

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@pure steppe Indonesian Servers Bro

night cloak
#

It is not.

quick coyote
#

will try repairing

night cloak
#

It will lead to you getting suspended.

stark seal
#

As i Live in Australia i get indo servers

#

My friends those who play from India they get high ping

wispy hearth
#

Repairing don’t work for resolution issues!

night cloak
#

The issue of buttons overlapping has already been brought up. The team is aware of the bug. @wispy hearth

grim raven
#

K

hexed sedge
night cloak
#

Are you using mobile data? @hexed sedge

verbal ruin
#

Why can t i have extreme fps framerate or hdr graphics anymore,it worked before the winter update

hexed sedge
#

Yes @night cloak

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But updated using WiFi

night cloak
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Downloading the big update on data may incur charges. @hexed sedge

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You still have to download a few more files once you enter the game.

hexed sedge
#

I'm okay to bear the charges

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How can I enable it @night cloak

night cloak
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Restart the game.

crude star
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Blank bar on far left and right of screen on my Samsung s9+ since update. Messes up where the buttons are. This happened before on an update. Will they fix it? Sent in game support request but they haven't replied to other things I've sent so I'm not sure anyone reads them.

verbal ruin
#

Can someone answer -_-

hexed sedge
#

I did it multiple times @night cloak

night cloak
#

Change your resolution to 1440 @crude star

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@verbal ruin The devs removed it.

verbal ruin
#

Will they make it back?

night cloak
#

Did you turn on data usage for the app? @hexed sedge

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@verbal ruin No confirmation.

tidal warren
#

@hexed sedge this usually means that the OBB file is missing.

verbal ruin
#

K ty

tidal warren
#

Are you using the Google Play Store to download the update? @hexed sedge

plucky remnant
#

My game is not running well after updating

storm flumeBOT
#

Hello, @plucky remnant!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

plucky remnant
#

Everything is blury

tidal warren
#

Yes, we are aware.

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Hopefully a fix is coming soon.

west phoenix
#

Yo has the update not been live for all countries

plucky remnant
#

😭

vagrant dew
#

When ever there is an update something mess up with the game why

cursive parrot
#

Nice glitch

night cloak
#

Updates for other countries will be released later. @west phoenix

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You may update with the use of a VPN if you don't want to wait.

tidal warren
#

The update should be available to most users now. Try rebooting your device. @west phoenix

storm flumeBOT
#

Hello, @cursive parrot!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

west phoenix
#

@tidal warren restart my phone?

tidal warren
#

Yes. Try that.

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Also, where are you from?

west phoenix
#

@tidal warren ok, singapore

tidal warren
#

Singapore has the update if I'm not mistaken.

#

iOS or Android?

west phoenix
#

@tidal warren IOS

tidal warren
#

Alright, try to sign in and out of your Apple ID. @west phoenix

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Or, refresh the PUBGM App Store page.

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Or reboot device.

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Or reinstall the game.

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It should show up.

fast elm
#

Don't update if you have Ipad 2018 , graphics looks like crap: Slow frame rate and no anti aliasing...

elder wolf
west phoenix
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@tidal warren ok

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Thx

elder wolf
tidal warren
#

You have to press a button to activate them. @elder wolf

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Tap on"Use".

spice gulch
#

the ping problem still exists...bots still exists ......😑 😑

storm flumeBOT
#

Hello, @spice gulch!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

willow hornet
#

I have sound problem in close fight. I can't hear footsteps clearly

tidal warren
#

Tap on "Use".

west phoenix
#

@tidal warren thanks it worked

tidal warren
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@willow hornet Yes, the team is aware. Feel free to report it in game, the more data abut this issue the better.

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@west phoenix restarting the device?

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Or which one worked. hahadoge

west phoenix
#

I log in and out of the app store

willow hornet
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@@tidal warren Where is the mk47 mutant and laser sight?

tidal warren
#

Great. Have fun. waveboyeanimated @west phoenix

spice gulch
#

does drowning in fpp mode still exist @tidal warren

tidal warren
#

We are not sure, could come with the Vikendi map. @willow hornet

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Or come with the later versions.

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Nothing has been confirmed.

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@spice gulch yes, you can die by drowning in both modes.

smoky haven
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Is there a fix planned already for ipad 2018?

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please dont tell me on the next update

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:/

tulip sphinx
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@tidal warren how much days will it take approx to fix the graphics bug?

spice gulch
#

@tidal warren we can't go above water in fpp mode once we drown.....

tidal warren
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The devs are aware of this issue, I do not have an insight look into the inner workings of the dev team, hence cannot let you know more info on the progress. @smoky haven

smoky haven
#

okay - thank you

tidal warren
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Once you drown you die, that;s most likely why. @spice gulch

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@tulip sphinx read what I sent to TomicX, same applies.

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We do not know.

brisk cedar
#

IOS devices getting bad ping after update any fix?

tulip sphinx
#

@tidal warren Ok

tidal warren
#

I am an iOS users as well, and have not noticed any ping issues. Might be specific to your device or location only, please report it. @brisk cedar

storm flumeBOT
#

Hello, @brisk cedar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

heady cypress
#

Devs sounds are broken footsteps are off @devs

spice gulch
#

@tidal warren come on man try to understand....in tpp mode u can control if u want stay above water or dive swim.....but in fpp mode once u go dive in u can't suface unless u find the land

sterile thorn
#

Update on the play store keeps getting stuck

tidal warren
#

Yes, we are aware of this issue, It is being investigated. @heady cypress

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What error does it show? @sterile thorn

sleek vessel
#

Bro why only Redmi note 4 Got worst graphics after update? @tidal warren

tidal warren
#

Please, don't call me a "bro".

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smh

pure steppe
#

Sister*

tidal warren
#

Don't call me that either, we ain't related.

sterile thorn
#

No error, just keep getting stuck.

tidal warren
#

Such strange things to call a stranger.

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@sterile thorn try to change your internet connection.

floral fern
#

😂

sterile thorn
#

I don't have wifi tho

next slate
#

All my friends who use Xiami Note4 has graphic bug

sterile thorn
#

Buy a better phone

tidal warren
#

Tell them to report it. Thank you. @next slate

next slate
#

Okey

pure steppe
#

Hey ''someone on pubg discord server"

Jk

tidal warren
#

This is Google Play Store related, you should contact their support. @sterile thorn

spice gulch
#

@tidal warren did u see my last msg.....

pure steppe
#

@sterile thorn thanks, that helped me

tidal warren
sterile thorn
#

I thought that they fixed the sound after the beta

mental carbon
#

I see items white how can i fix this ?

sterile thorn
#

Thanks @tidal warren

spice gulch
#

@tidal warren i explained the bug

tidal warren
#

What do you mean? @mental carbon

tulip kindle
#

on ipad 6th gen extreme frame rate are unavailable, will it fixed soon?

tidal warren
#

Can you send a screenshot?

spice gulch
#

@SnowyKat come on man try to understand....in tpp mode u can control if u want stay above water or dive swim.....but in fpp mode once u go dive in u can't suface unless u find the land

mental carbon
#

okey wait

floral fern
#

@spice gulch lol

pure steppe
#

@spice gulch after the update?

tidal warren
#

@tulip kindle as of now, we do not know whether this is intentional or not.

spice gulch
#

@pure steppe it was there for the beginning

pure steppe
#

No

#

Not a problem for me

tulip kindle
#

and there is one ppl said that the one livestreamers playing with extreme fps on ipad 6th gen

tidal warren
#

Means they have not updated yet. @tulip kindle

tulip kindle
#

he's already update

night cloak
#

How get new map?

spice gulch
#

@pure steppe u jump into water from hight in fpp....and u get stuck inside water until u find land

weary vessel
#

@tidal warren do you guys familiar with the 3d audio bug?

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It's so annoying

night cloak
#

The new map will be released in 24 hours or so. @night cloak

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I download update

mortal patrol
#

@night cloak wait 20 dec at 00:00

night cloak
#

Ono

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:((

mortal patrol
#

İts will come 20 dec

night cloak
#

:(

tidal warren
#

Once you start drowning in FPP you can go back up again. Not sure what you're referring to. @spice gulch

spice gulch
#

@tidal warren no u can't.....

tidal warren
#

Yes, you can lol.

mortal patrol
#

They said" new map come on 20 dec

night cloak
#

@tidal warren tencent will add changing perspectives like in China?

spice gulch
#

i m talking about fpp and in emulator..u can't

tidal warren
mortal patrol
#

@tidal warren😀

tidal warren
#

smh my head

weary vessel
#

Anyone having issues with 3d audio?

night cloak
#

@mental carbon

weary vessel
#

People are on left and sound is coming from right

night cloak
#

smh my head 😂

tidal warren
mortal patrol
#

@weary vessel general problem

crimson gate
#

Both the mutant and laser sight are missing from the training room, not sure if this where we post that kinda stuff.

night cloak
#

Issue has already been brought up. Fix should be coming soon @weary vessel

mortal patrol
#

wait. They working about sound problrm

night cloak
#

@crimson gate Those items aren't released yet.

tidal warren
#

@crimson gate yes, it might not come with this update.

#

Could potentially be Vikendi exclusive, but that is unlikely.

crimson gate
#

They were I'm the beta and advertised for this update ?? LoL 10/10 tencent

#

In

tidal warren
#

They actually were not in the beta.

night cloak
#

Things that are tested in beta won't always make it into the global version.

tidal warren
#

They were supposed to be in there.

#

But they haven't been added last minute.

wispy hearth
#

estimated when they launch a fix for resolution for ipad pro? @tidal warren

tidal warren
#

No estimated time. @wispy hearth

#

Once a fix comes, it comes.

#

Right now, nobody knows when it's going to get fixed.

crimson gate
#

Lmao so it was in beta, nice one mods, bushka has a yt vid, as well as several others, but nonetheless, its not here just wanted to point that out, have a great holidays everyone.

icy carbon
#

Duuudddeee, my footsteps audio are fked up

still tartan
#

Is there a way to downgrade update like go to previous version I use iPad and it’s no goood

mortal patrol
#

@still tartan impossibel

#

*impossible

night cloak
#

Issue has already been brought up multiple times. The team is aware of it. @icy carbon

charred storm
#

@icy carbon same with me...

#

all the sounds are messed up

night cloak
#

As soon as you update it, you can't downgrade it. @still tartan

dense nexus
#

@still tartan it's annoying, isn't it

still tartan
#

Not nice

near mason
#

Thank you for adding new bugs to games

woven atlas
#

Welcome

safe falcon
#

Any news of a patch for the iPad?

empty latch
near mason
#

Asap you die it will ask you to go to lobby and than no responds from sever

empty latch
#

?

#

Zombie mode

woven atlas
#

No info about it currently @empty latch

near mason
#

It’s annoying please fix this asap

safe falcon
#

Do you guys have any idea when they'll atleast address these issues via discord or Twitter or anything?

wooden oasis
#

We are getting annoyed with this update

tidal warren
#

That is strange since it's not in the training mode of the current beta. Not sure where Bushka got it from. @slate apexeromero14#5155

wooden oasis
#

Please give us the option to downgrade the update

night cloak
#

Whining about it won't help. @wooden oasis

wooden oasis
#

Ya bro but with its not able play a little biy

#

At least they have pushed some hot fix

night cloak
#

Just wait for the patch update. There's nothing we can do.

mortal panther
#

#fixpubgm , tag pubg mobile on twitter with this tag , and freak the hell out of them with the amount of tweets

night cloak
#

@everyone After the update the game became like... We cant play it.. Its so iritating when u waste ur 1.5gb data for a game update and see developers adding bugs 69 69 69 fix it or Fortnite >Pubg 69 69 69 #DeveloperGae

final atlas
#

Sound issue? Wrong direction

mortal patrol
#

@final atlas Thats general problem. Devs working it

#

😉

crimson gate
#

@woven atlasBeing sarcatic while being a mod doesn't look very good to good the masses LuL

night cloak
#

How get new paint?

normal flicker
#

Is the game laggy for anyone despite good internet?

#

Feels sluggish

torpid zenith
#

High ping issue because of cross server matching 😤

woven atlas
#

@crimson gate already told these players devs aware of the issues. Just need to have patience

crimson gate
#

@torpid zenithexactly

mortal patrol
#

Yes . Thats general problem. Ping issue

#

😒

night cloak
#

@woven atlas how get new paint?

crimson gate
#

Still not an excuse for sarcasm, it's ur job to repeat urself either step down, or do it right

woven atlas
#

No idea on that one . Yet to figure it out

serene steppe
#

Why is there conqueror players in Bronze rank

spice zodiac
#

After the update the game resolution has been too low. I can't even read the words written. It is not smooth. Old control layout have been erased.

woven atlas
#

Devs are aware

crimson gate
#

@serene steppecross server matchmaking, only reason I've heard of this is a small player base

torpid zenith
#

@spice zodiac agreed, thats why i am using gfx tool

snow valve
#

@torpid zenith don't use GFX tools... It leads to ban of your account

spice zodiac
#

@torpid zenith I recommend not to use that. They may ban your account.

crimson gate
#

@torpid zenithUr at risk of a ten year ban

torpid zenith
#

@snow valve i dont use their special features thats why i am still using it without any problem

woven atlas
#

Exactly

snow valve
#

@torpid zenith still it will ban your account

#

Better to uninstall it

torpid zenith
#

@snow valve they wont

snow valve
#

Damn,

crimson gate
#

@torpid zenithIf ur Soo confident then ok, good luck

snow valve
#

@torpid zenith enjoy your ban

torpid zenith
#

@crimson gate thank you...

woven atlas
#

@torpid zenith if you get banned by any chance it's not possible to unban account easily do remember

snow valve
#

👀

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

snow valve
#

@torpid zenith ^^

rain wraith
#

is just me or the sound of footsteps is really wrong?, weird in 0.10

snow valve
#

You are just inviting the ban in your account

#

@rain wraith Many people's are getting that bug.. Kindly report it in game👍

woven atlas
#

Devs are aware of it brother. @rain wraith

rain wraith
#

Thanks

torpid zenith
#

@woven atlas yeah i know that.... As they mention that if you modify or manipulate their game data they ll ban you.. But if you are just changing a file which is created by your phone dsnt lead you to ban

vernal heart
#

@rain wraith me too getting weird footstep

torpid zenith
#

Weird footsteps, lag, low resolution, high ping.. Too many bugs

snow valve
#

@vernal heart
It's a well known bug now, devs are aware of it kindly report it in game👍

vernal heart
#

Where i can report it?

#

In customer service?

snow valve
#

No

#

There's a report button

vernal heart
#

Then?

#

OK I will do

snow valve
#

Huh

#

Nvm

subtle jewel
#

Where tf is vikendi at 🤔

torpid zenith
#

@vernal heart they dont take action... I stopped reporting hackers.. Even i have a clip of hacker which i captured today.. But i know if i share noone cares.. Even asia's top player is using mods but they dont take action

mortal patrol
#

@vernal heart use customer service. you must live chat.

vernal heart
#

Anyone know when vikendi coming?

snow valve
#

@subtle jewel it will come on 20th december check #news

#

@vernal heart ^^

mortal patrol
#

@vernal heartyeah come on 20 dec

subtle jewel
#

Oh ok cool

storm flumeBOT
#

Hello, !

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

snow valve
#

#news
More information can be found on here!

mortal patrol
#

and will come at 00:00

vernal heart
#

Colol

snow valve
#

@vernal heart check the machete Messege to how to report 👍

#

Thanks and have a good day
Your queries are solved
Move to #chat 😀

vernal heart
#

Thanks

proven hinge
#

Anyone got stuck on downloading resources after the update?

snow valve
#

@proven hinge Check internet connection and try repairing your client

vernal heart
#

Firstly I thought my headphone is broke then I test my headphone, then realize its game bug

snow valve
#

Oh okay no problem @vernal heart

#

Your queries are solved
Move to #chat 😀

deep burrow
#

You know why when I put myself in a balanced chart and I restart the game its remains in fluid after?

ancient bison
#

There is a huge problem with footsteps with the last update that's not even playable

mortal patrol
#

@proven hinge install files are missing.

distant hearth
#

Pixelated graphics and xtreme lag!!!!!

snow valve
#

@ancient bison many players have contacted about it, devs are aware of it... Kindly report it in game 👍 @distant hearth

ancient bison
#

@snow valve nice thanks

mortal patrol
#

which device are u using?

#

pc or phone

ancient bison
#

OnePlus3

#

Phone

snow valve
#

@ancient bison no problem, have a good day 👍

ancient bison
#

Thanks!

#

You too

snow valve
#

Your queries are solved
Move to #chat 😀

torpid zenith
#

@snow valve my problem is still pending...

snow valve
#

Yes, what?

torpid zenith
#

Why hackers are not getting ban? Why a player winning every single game with 20+ kills having 72.0K/D and still at top 1st position in Asia server?

snow valve
#

We are not a game developers

#

Just report the hackers if you encountered them 👍

#

I Can't do anything about the hackers

torpid zenith
#

Okay

snow valve
#

Keep reporting them 👍

torpid zenith
#

Yeah , simple sution keep reporting...

#

Solution*

snow valve
#

Yeah can't do anything else..

pliant crest
#

!Bata

night cloak
#

The only thing you can do is report the player. We aren't game developers.

snow valve
#

@night cloak yeah that's what I told him

silk hamlet
#

Is cross server matchmaking up?

night cloak
#

Yes, it is.

snow valve
#

@silk hamlet yes it is currently

echo sleet
#

So which server is taken into account?

#

Will either sides have higher ping?

silk hamlet
#

What I if I get in Asia server with 400 ping

night cloak
#

No. @echo sleet

silk hamlet
#

Who’s gonna be responsible for that?

echo sleet
#

Very strange o.o

night cloak
#

You should not have ping issues while cross matchmaking.

#

If you do, you have the option of not being cross matched

#

You will be playing in your own server.

echo sleet
#

Got it. Thanks

silk hamlet
#

Well I have issue in my own server so server is gonna he must frame drops

night cloak
#

I don't understand what you're saying, sorry

silk hamlet
#

They still didt fix ping issues so far

snow valve
#

Server problems

#

Will be fixed don't worry 👍

#

And check your internet connection too

night cloak
#

Server ping. The issue has already been brought up multiple times. The team is aware of it, a fix should be coming soon. @silk hamlet

jade palm
#

Someone please tell me is the update out for Romania yet

snow valve
#

Yes it is @jade palm

jade palm
#

Omg thx

#

Love ya

ember juniper
#

Hi i have updated and the snow isnt showing

snow valve
#

If you haven't got it yet do the following

On Playstore try clearing cache @jade palm

ember juniper
#

on my in game lobby

snow valve
#

@ember juniper snow map will come on 20th december

ember juniper
#

but the lobby

jade palm
#

Kk

snow valve
#

Check in graphics there might be a theme

jade palm
#

Thxxx bro

#

(:

ember juniper
#

nop just classic and haunted

snow valve
#

@jade palm did it came?

#

@ember juniper you updated to 0.10 version?

keen solar
#

why is my screen so large sized now in game

snow valve
#

@keen solar Can you please screenshot and send here

#

Might be a resolution issue

keen solar
#

its huge

snow valve
#

Was it good before?

keen solar
#

yes

snow valve
#

Try reinstalling pubgm and try the client repair

keen solar
#

cant even click out of events

snow valve
#

Send ss

night cloak
#

Ant aliasing in xiaomi redmi note 4 active Help tencent

#

Screenshots?

snow valve
#

@night cloak what do you mean? Can you explain please

night cloak
#

my game is with anti aliasing disabled I do not know how to activate this with low resolution help me please

jade palm
#

@snow valve how do you do that?

snow valve
#

Yes what?? @jade palm

#

So you haven't got update on playstore?

jade palm
#

Cache

torpid zenith
#

@night cloak same here i am still wondering...

jade palm
#

Nah

#

Ok ,nvm

snow valve
#

Go to settings
Apps or installed apps
Find playstore
And there will be a option of clear cache @jade palm

night cloak
#

Is low resolution

silk shuttle
snow valve
#

@silk shuttle go to settings

#

Graphics settings

torpid zenith
#

@silk shuttle there is a option to change it from settings

clever brook
#

Fix the frame drop issue please

snow valve
#

There will be a option of notch

#

Apply it and restart your pubgm

#

👍

silk shuttle
#

@snow valve hoo i see, thankss buddy 🙏🙏

snow valve
#

@silk shuttle No probelm

night cloak
#

@snow valve my phone is xiaomi redmi note 4

snow valve
#

@night cloak oh

#

So keep it in normal

serene steppe
#

Km done dighting these conqueror players on bronze rank FIX THIS

night cloak
#

@snow valve ?

#

@snow valve this problem only came up in this update

keen nexus
#

@night cloak +

#

Resolution changed from 1.0 to 0.667

chilly shale
#

@keen nexus anyway to make it normal?

serene steppe
#

@chilly shale samsung game tuner,

#

Only works on samsung ohones

night cloak
#

How can I change this? I do not want to use gfx tools

keen nexus
#

@night cloak waiting for fix

chilly shale
#

fix from the devs take forever

night cloak
#

It's because you can not play like that.

quasi dove
#

Guys I can't play the game. There are framedrops all over the game. Am I the only one suffering with this problem?

#

I can't shoot people.If I press fire button, it fires for a sec and the stops.

night cloak
#

Thank You Guys

keen nexus
#

I noticed only one thing: the resolution was low on all Redmi Note 4.

night cloak
#

Yes

lunar heron
#

Just report.

quasi dove
#

Anybody with a snapdragon 821 suffering framedrops than usual?

torpid zenith
#

@keen nexus yes

frank trail
#

@keen nexus yes

lunar heron
#

That's the most helpful thing you could do

frank trail
#

is using gfx tool for graphics enhancement can result in a ban?

night cloak
#

will have corrected

#

@frank trail yes men

frank trail
#

@night cloak ok

neat turret
#

What a massive screw up this update. Sound coming from different places, graphics are much worse, and we still have to wait for Vikendi. 🙄

brazen zodiac
#

Hi guys is anybody have issues with audio after the update?

keen solar
#

didn't work

#

screen is still huge

neat turret
#

Yeah, it was in the beta too. They elected not to fix it apparently @brazen zodiac

safe saffron
#

@brazen zodiacyeah

brazen zodiac
#

@neat turret i lost few games because if that

night cloak
#

pubg mobile is not more like before

silk hamlet
#

How to turn off that sound in lobby it’s annoying

neat turret
#

Yup, don’t base position off of sound.

keen solar
#

audio, music off

brazen zodiac
#

And for me it becomes more laggy

serene steppe
#

I had to delete pubg

safe saffron
#

Fix the frame drop issue please

serene steppe
#

It broke somehow like actuqlly broke fully

#

Could bot open it

#

Not

normal flicker
#

@safe saffron yeah exactly, even my game feels sluggish

silk hamlet
#

And what is with sound thing I can’t tell where is coming from anymore all fkd up sound

#

How to roll bk to old version

keen solar
#

Screen is way to big

#

After update

silk hamlet
#

I can’t even tell where enimy ex’s r coming from anymore

neat turret
#

Lol, nice.

silk hamlet
#

Sound to fkd up

keen solar
#

Do devs even test this crap

neat turret
#

Yep! For a couple weeks. They just decided to add it, with the bugs

silk hamlet
#

Devs only test the colors on new outfits and new prize scams

keen solar
#

So devs, how do you fix the screen size

night cloak
#

When Will be Fix Update ??
With Extreme fps fór ipads ?

#

The team is aware of it. A hotfix should be coming soon. @night cloak

neat turret
#

Who knows.
Graphics settings are missing, no antialiasing
Sound is completely off
Frame drops
Increased load on the device

night cloak
#

Those issues have been brought up multiple times. The team is aware of most of them. @neat turret

pure steppe
#

Wow, i suprisingly am not facing any of these problems.

chilly sluice
#

i play on europe server but in the game uts asia server and its 500ms ping

its supposed to be feature or what ?

keen solar
#

This is unacceptable

night cloak
#

It's server lag. The hotfix will come soon. @chilly sluice

pure steppe
#

What the hell lmao

serene steppe
#

I cant log in to pubg when i press google play it loads forever

pure steppe
#

That's sad. @keen solar

night cloak
#

The issue has already been brought up. The team is aware of it. @keen solar

pure steppe
#

What device?

neat turret
#

Nothing we can do for it. Just play a different game... buy some IAP... wait for the update...

keen solar
#

Ipad pro

night cloak
#

There's a lot of issues for iPad right now.

keen solar
#

Recall the update

#

Totally unacceptable

pure steppe
#

@night cloak are you a mod or something?

night cloak
#

Most of the issues have already been brought up. The hotfix will come soon.

#

I'm not. @pure steppe

serene steppe
#

Does anyone know why i cant log in to pubg

night cloak
#

What's the issue? @serene steppe

pure steppe
#

Well then you're just guessing.

neat turret
#

Alternatively, everything is working as intended. The problems are with your device 🤪

tepid tartan
#

Is this supposed to happen?

neat turret
#

No

night cloak
#

Obviously, I'm not a developer so how would I know? @pure steppe

tepid tartan
#

This not normal

pure steppe
#

@night cloak nor you have any type of contact with the team.

serene steppe
#

@night cloak well im in the screen where you chooce facebook google play or quest and my account is on google play so i press it and it loads sooo long time feels forever (over 30mins) then game crashes

deep burrow
#

A problem where graphics settings resets every time I open the app '-'

neat turret
#

Just a physics bug.

night cloak
#

It's a vehicle spawn. It's normal. @tepid tartan

pure steppe
#

@deep burrow did u disable Auto-Adjust graphics?

night cloak
#

@serene steppe Restart your device. It should clear all cache.

#

@deep burrow ^

serene steppe
#

@night cloak i have done that and i have pressed the repair button too it does nothing

night cloak
#

Reinstall the game

tepid tartan
#

@night cloak I was told server glitch

pure steppe
#

Reinstall

deep burrow
#

Dont work '-'

night cloak
#

Shouldn't be.

serene steppe
#

@night cloak i just did and becauce it did not help i came here

woeful yarrow
#

hello

deep burrow
brisk reef
#

@keen solar why is it unacceptable? This kind of thing happens At the end of the day it’s free to play!. Don’t get why people get up in the air about it. If you paid for the game then fair enough. But you haven’t.

hybrid vale
#

how to report bug?

night cloak
#

What device are you on?

woeful yarrow
#

im so pissed

night cloak
#

@hybrid vale

pure steppe
#

@serene steppe did u try logging in via other ways?

night cloak
#

@woeful yarrow What's the issue?

woeful yarrow
#

is anyone having audio issues ?

safe saffron
#

Where is patch notes?

hybrid vale
#

@woeful yarrow yes

woeful yarrow
#

audio is coming form opposite direction

night cloak
woeful yarrow
#

sometimes no audio

#

is pubg doing anything ?

safe saffron
#

@woeful yarrow same problem

serene steppe
#

@pure steppe i have many accounts and quest is the only one working but i dont want to play new dude

hybrid vale
#

@woeful yarrow yes your right, its bug

verbal ridge
#

New update is so laggy !!!!!

night cloak
#

Yes, that issue has already been brought up. The team is aware of it. A hotfix may come soon. @woeful yarrow

neat turret
#

@brisk reef it’s not our choice for it to be made free. Tencent chose that.
They had a beta with all the known issues and they pushed out this cluster* anyway.

little forum
#

@woeful yarrow footsteps are mismatched I have also faced this

woeful yarrow
#

sheth thanks for info

night cloak
#

No worries

safe saffron
#

@night cloak who are you?

serene steppe
#

So what do i doo

night cloak
#

I'm Sheth.

serene steppe
#

:(

woeful yarrow
#

i thought its a server issue .. now every match its same

night cloak
#

Hold on, let me figure it out for you. @serene steppe

#

Many players have experienced that. You're not the only one. @woeful yarrow

serene steppe
#

Yea

#

This has been the wost uptade so far only good thing about this uotade has not even come out yet (map)

night cloak
#

What does it say when it rejects your login? @serene steppe

serene steppe
#

@night cloak no it loads with the running dude loading thing and it loads for 5 to 30minutes and then game crash

verbal ridge
#

So much laggy :(

night cloak
#

Have you tried repairing the client? @serene steppe

serene steppe
#

?

night cloak
#

It's server lag. There will be a hotfix soon. @verbal ridge

#

@serene steppe

serene steppe
#

Yes it did nothing

night cloak
#

Huh.

little forum
#

@serene steppewhich device r u using?

night cloak
#

Try clearing google cache.

verbal ridge
#

@night cloak i wish they fix everything !

serene steppe
#

And i have restarted my phone did nothing and i have deleted and reinstalled the game too and did not help @night cloak

#

@little forum s9+ (exynos)

night cloak
#

@lime juniper Help him ^

little forum
#

@serene steppehave u tried guest mode

neat turret
#

Wait for update to unscrew itself.

serene steppe
#

@little forum quest mode works but i want to olay on my own account

lime juniper
#

How much RAM do you have available, @serene steppe?

serene steppe
#

@lime juniper 2.8GB

night cloak
#

Try a fresh sync on your google account. @serene steppe

lime juniper
#

What exactly is the issue?

neat turret
#

RAM reqs to login now?
New iPad Pro can only handle high graphics and frame rate lol

night cloak
#

He can't log in with his Google account. @lime juniper

serene steppe
#

Yea

little forum
#

@lime juniperhe can't login with his Google account guest mode is working

lime juniper
#

I thought you meant that the game crashed.

serene steppe
#

@lime juniper it does when it loads for a long time

night cloak
#

He stated that there was a loading icon, then it crashed after

lime juniper
#

Maybe this may work?

serene steppe
#

Let me try

lime juniper
#

Similar problem.

simple field
#

@lime juniper bro the ui in new update is very poor what to do

neat turret
#

So, has the community team that doesn’t interact with the community let you know about any plans to roll back or hotfix the update? @lime juniper

lime juniper
#

Unfortunately not, @neat turret. But there will be a patch soon. You will need to wait for that patch, @simple field. Try reducing your graphics in the meantime.

night cloak
#

Triple headed queen bug

neat turret
#

🤣 ok. Waiting. even though this should’ve been fixed after beta

serene steppe
#

@lime juniper yea it worked but now all my settings have reseted and the resolution is trash

lime juniper
#

Restarting the game should reset the animation, @night cloak. Please report this in-game.

simple field
#

How much time man ?

night cloak
#

Kk

safe falcon
#

Okay guys. According to Soul Mortal (an Indian youtuber), the issues will be fixed soon in a patch . He has got this information directly from the PUBG team

night cloak
#

@lime juniper should I report in ‘contact us’ or bottom left corner report

#

@night cloak

neat turret
#

Soon huh? Like we’ve already been told? How insightful. @safe falcon

lime juniper
#

Glad to hear that it worked, @serene steppe. If you see users with similar issues in the future, you know the solution, @night cloak. Thank you for all your support in these channels. We do notice your work.

simple field
#

And ya I am also facing too much of lag when enemies come

#

@lime juniper

night cloak
#

Ya @night cloak it was in the lobby not ingame

#

It's nothing much, heh

safe falcon
#

@neat turret these guys are just Guessing there'll be a patch

night cloak
#

Still, report the bug through that interface @night cloak

#

Kk

safe falcon
#

And they don't guaranteed the fix for the issues on ipads

#

Mortal on the other hand did.

tropic rapids
#

@safe falcon lol we believe in mods not ytbers

serene steppe
#

@lime juniper of yea this happened before while playing with my friend so in my screen some games i could not see enemys and my friend could and i just saw musle flash in mid air but my friend saw the enemy we were on duos will this be fixed?

night cloak
#

Resolution issues will be fixed in the next patch update.

#

@serene steppe

grim shuttle
#

Whats up with footstep sound guys... They are all over the place... I lost 3 games bcoz i could not hear where the enemy is

trail mango
#

Update messed up inputs and now my device is in “silent mode” and mics don’t work/can’t hear others

#

Hopefully this gets fixed soon!

night cloak
#

@grim shuttle That issue has been brought up multiple times. The team is aware of the issue.

You may report the bug in-game to provide more data.

#

this sucks

#

@trail mango Report the bug in-game.

serene steppe
#

@night cloak its an enemy render issue not resolution this happened like 8hours ago and i just could not see the enemy at all but my friend could

night cloak
#

it wasnt like this before

neat turret
#

This is getting comical. Let’s take this beta. Ignore all the surveys.
And push it out on the App Store.

night cloak
#

Low resolution leads to that. @serene steppe

trail mango
#

@night cloak doing so now

night cloak
#

Thank you. @trail mango

simple field
#

The update is full of bugs

serene steppe
#

@night cloak no the game looked as high resolution as before uptade and same resolution as my friend

night cloak
#

@night cloak I don't see anything wrong with that.

abstract anvil
#

Has anyone inform the PubG support team about the in-game sound more specifically the Foot Steps sound and is it being taking care of?

night cloak
#

Report the issue in-game. @serene steppe

sonic snow
#

Please fix the graphics problem ASAP

lime juniper
#

Please take such comments to #pubg-mobile, @neat turret. Thank you for your kind understanding.

night cloak
#

@abstract anvil The team is aware of the issue. You may report the bug in-game to help provide data.

#

What device are you using? @sonic snow

limber kernel
#

Hi guys, when I open the game I got message said “Data has changed and you’ve been disconnected”. May I know what happened?

abstract anvil
#

Thank you

sonic snow
#

MI note 4 @night cloak

night cloak
#

@night cloak it is wrong, because you can accidentaly pass your finger and you'll close the app, before it wasn't like that and you had to double swipe to close the app

glad harbor
#

still there 🙄😔

night cloak
#

Many players using the same device as you have highlighted the issue. The team is aware of it. You may report the bug in-game to furthr provide data.

#

@glad harbor Check if your internet connection is stable.

#

@night cloak What device are you on?

sonic snow
#

Reported already @night cloak

trail mango
night cloak
#

Thank you. @sonic snow

#

@trail mango Report it here.

#

@night cloak iPhone X

#

Haven't seen any issue like that before. @night cloak

limber kernel
night cloak
#

Try getting in a game and see if it affects your gameplay. @night cloak

#

Repair your client. @limber kernel

limber kernel
#

I did

night cloak
#

Did you update the app?

limber kernel
#

Yes. I updated yesterday. I was fine until this morning when I woke up I got the message

night cloak
#

Have you tried re-installing the game? @limber kernel

limber kernel
#

Yes also did that

#

/(

night cloak
#

Huh.

#

@lime juniper Another one needs help

brazen stirrup
#

Anybody else having audio problems with the footsteps in game?

agile vine
#

Yes I need help

tropic rapids
#

Server disconnects

agile vine
#

Why am I having lag issues and reconnecting issues

#

It’s freaking bad man

#

I’m getting tired of it

#

My internet isn’t the problem

night cloak
#

Yes, that issue has been brought up multiple times. The team is aware of it. In the meanwhile, you may report the issue in-game to provide more data. @brazen stirrup

#

@agile vine It's server ping. There will be a hotfix soon.

agile vine
#

@night cloak dude it’s costing me games and points

brazen stirrup
#

Okay Seth thank you

agile vine
#

It’s so dumb man

night cloak
#

Sorry, but you'll have to wait til the hotfix.

#

We can't do anything about it.

regal nebula
#

If we have bad audio problem should we report the bug? :D

agile vine
#

Approximately in your opinion when will they release the hotfix?

night cloak
#

Yes. @regal nebula

regal nebula
#

Thankyou sir

night cloak
#

There may be one next week, that's my guess. @agile vine

agile vine
#

And what if this doesn’t resolve this issue

#

?

night cloak
#

Or possibly when Vikendi gets released, which is in 24 hours.

#

It should. @agile vine

agile vine
#

I hope so

brazen stirrup
#

❤️

night cloak
#

If it doesn't then it'll take a little more time.

agile vine
#

It all started when they did maintenance

#

So whatever they did in that time messed the game up bad

night cloak
#

There are a lot of bugs when the update went live.

#

Huge updates don't come without bugs.

grave current
#

I have a tournament tomorrow,i hope the bug will fixed today/tomorrow

plucky pawn
#

'Huge' update 1.6gb for snow theme and poop graphics?

night cloak
#

Huge is an exaggeration, I guess.

#

It's big, then.

upbeat rose
#

why new version is lagging ?

night cloak
#

Server ping. The team is aware of it. The hotfix will come soon. @upbeat rose

upbeat rose
#

@night cloak no server ping is okay.. it was below 200

night cloak
#

Then it must be your device.

upbeat rose
#

no every one is facing same

night cloak
#

That's what I said, server lag.

#

Phrased that incorrectly, sorry.

long solstice
#

Sometimes in game my mic mic doesn't work?

night cloak
#

Server lag, @upbeat rose.

upbeat rose
#

oh okay then

long solstice
#

Although the mic icon is flashing

torpid matrix
#

hello

#

my pubg mobile
is not uptade
in emulator
how can i uptade it

night cloak
#

Report the issue in-game. The issue has been brought up before. @long solstice

long solstice
#

The other side cant hear me

night cloak
torpid matrix
#

@night cloak where is this>

#

?

#

i cant see it

long solstice
#

Click it

night cloak
shadow ether
#

hi guys! i've got a question. Where is the MK47 and a g36c from PUBGM.????

torpid matrix
#

@night cloak how?

night cloak
#

They're not released yet. @shadow ether

long solstice
#

Release with the new map i assume?

shadow ether
#

:,(

night cloak
#

@torpid matrix

dreamy peak
#

Thanks pubg!! Why my device graphics bad!!

#

Ipad 2018

#

ok ban me

#

!!

#

Where admins

#

or mods?

#

why bad graphics

#

are you serious

night cloak
#

The issue has already been brought up. The team is aware of it. A hotfix will come soon. @dreamy peak

limber kernel
#

@night cloak do you know who I should contact about my problem? “Data has changed and you’ve been disconnected”?

night cloak
#

I did not come across that problem before, I do not know a solution, sorry. @limber kernel

young rivet
#

Why they have taken down the season recap feature in this season? I miss the feature a lot.

night cloak
#

They have their reasons on taking it down.

loud shell
#

@limber kernel maybe you got banned

young rivet
#

@night cloak let me know if there is any chance of getting this feature again in future updates?

limber kernel
#

I was using the different pubg version from VNG

#

They bought their own copyright. Was trying it out

night cloak
#

There's no confirmation on that, sorry. @young rivet

limber kernel
#

But it wasn’t hack or any cheat.

keen solar
#

can we get an official mod here

slow basalt
#

How do I get the beta

night cloak
#

You should download the global version from the Play Store.

#

Third party sites aren't reliable.

loud shell
#

@limber kernel only from playstore and app store is allowed officially

#

Sheth is right

night cloak
#

@slow basalt Beta registration is closed right now, so you wouldn't be able to play it. The update is already live, so there's no point in playing beta.

slow basalt
#

@everyone how do i get the beta pls tell meh

#

Ooh

loud shell
#

@slow basalt beta is closed

slow basalt
#

K

night cloak
#

Beta isn't closed. It's just registration that's closed. @loud shell

lime juniper
#

The issue was that the account was created in another game version, @night cloak; in this case, in the Vietnamese version. Game accounts that have been created in other game versions cannot be used in the global version of the game, or vice versa.

night cloak
#

Ah, I see. Thanks.

daring pine
#

Lmaooo what did they wrong in the new update

night cloak
#

@limber kernel

keen solar
#

403 when is a fix for the huge screens on ipad being released

night cloak
#

There's your answer.

loud shell
#

ah that's the problem

daring pine
#

iPad Pro 2018 still not compatible with pubgm...since the new update its buggy andy laggy af...screens shown to big

lime juniper
#

It will be corrected soon, @daring pine. That is all we can say for now.

daring pine
#

Its unplayable for me...all settings gone

zenith light
#

@night cloak
Hey i got same message that data has changed and you have been disconnected and i tried to reconnect and got banned for 10 years

still tartan
#

Is my iPad 2018 having issue due to only 2gb ram?

night cloak
#

Did you download the app from a third party site? @zenith light

#

@still tartan No, wait for a hotfix.

zenith light
#

@night cloak
No . I downloaded the game from playstore only

night cloak
#

Are you sure?

zenith light
#

@night cloak
Yes. God promise

night cloak
#

@daring pine same here

zenith light
#

@night cloak
And its almost 14 days since my id is banned and i am trying to contact them for help

night cloak
#

Was your account created in a different version of the game? @zenith light

daring pine
#

It sucks tho u am Crown I and wanted to get Conquerer

#

now i cant play

night cloak
#

10 years is a huge punishment. It never happens without a proper reason. If they do not reply, it means that the punishment was justified. @zenith light

#

@lime juniper All the redmi note 4 users are facing crashes on loading screen despite having 4Gigs of RAM and a good processor.

silk hamlet
#

Devs never really they sleep on cocane

night cloak
#

Unnecessary comments in #chat please. @silk hamlet

zenith light
#

@night cloak
No . Same version always.
I downloaded the game on very first day of the release from plaustore and i was at level 64 . Never hacked or used any third party app. Nothing

steep hull
#

Hey I need help
I get this message when I try to log in:
"The data has changed and you have been disconnected"
There's no one online on my account and I can play on guest....
What should I do

night cloak
#

Huh.

zenith light
#

@night cloak
What else could be the reason to ban someone for 10 years without any warning ?

night cloak
#

Did you download the game from any third party site? @steep hull

#

You'll have to email customer service for that. @zenith light

steep hull
#

@night cloak no I updated it from playstore and I can play on guest

silk hamlet
#

@zenith light rank and server?

lime juniper
#

Can the screen resolution be adjusted for that device, @night cloak? If not, they will need to wait for a patch.

dreamy peak
#

I deleted game. Thanks Pubg!! Damn your update. My device Ipad 2018 but now very poor !!

night cloak
#

Was your account created in a different version of the game? @steep hull

#

Venting isn't gonna solve problems. @dreamy peak

steep hull
#

What does they mean? I created it 7 months ago

night cloak
#

@lime juniper They have to wait for a hotfix then.

zenith light
#

@night cloak
Yes i am trying. But as these people have same message but there id is accessible .

alpine plover
#

Bro anyone help.
Game graphics is worst for me after update.
Does anyone have that same problem

night cloak
#

Did you download any alternate versions of the game before? @steep hull

#

Device? @alpine plover

alpine plover
#

OnePlus 5T

night cloak
#

I'm sorry, we can't do anything about it. You'll have to email customer service should you want to find out more about your suspension. @zenith light

#

That's another device that has graphic problems, huh

zenith light
#

@night cloak
Yes. Thanks
I wish they reply me back soon

daring pine
#

Omg this game...my controls are messed up hopefully it doesnt take too long....ffs

night cloak
#

What exactly about the graphics that's bad? @alpine plover

steep hull
#

@night cloak I always had PlayStore version and I kept updating it, it lets me play on guest but doesn't on my account

night cloak
#

All the best. @zenith light

#

@steep hull I see, hold on.

#

@lime juniper Looks like that error isn't just restricted to alternate versions. People who have downloaded it from the Play Store have the same issues.

#

@steep hull Did you try logging with another social network and see if that works?

alpine plover
#

@night cloak screen has more pixels. Can't able to find enemies .

steep hull
#

@night cloak yes I tried Facebook and PlayStore

night cloak
#

Rendering issues?

lime juniper
#

It usually happens during matches when players get banned, @night cloak.

night cloak
#

They didn't mention that they got banned though, @lime juniper

lime juniper
#

Who is having this issue now?

night cloak
#

@steep hull Can you send a screenshot of the error message?

#

@steep hull and @zenith light

steep hull
night cloak
#

@zenith light got a ban for that, so his problem is solved.

daring pine
#

Someone knows when they will fix the screen issue? Its dang urgent i bought RP but cant play at the ipad 🙄🙄

night cloak
#

There will be a patch update soon that'll fix most of the bugs. @daring pine

#

@steep hull It seems someone recovered your data. Like it was stated as a lost account.

warped arrow
#

after the update i was hoping for better matchmaking.... even with global matchmaking its taking more than 5 minutes for a que... and when it does the ping is sooooo bad its almost unplayable. hopefully this game wont end up like console or PC....and by that i mean in the garbage

night cloak
#

Clear your game cache. @warped arrow

zenith light
#

@lime juniper
Yes me. I was banned for 10 years after getting that message

steep hull
#

@night cloak what does that mean ? What do I do

warped arrow
#

that wont help lol

fickle cradle
#

@sheth you're an idiot

daring pine
#

is soon within this season? thats messed up oml

night cloak
#

Good to know. @fickle cradle

fickle cradle
#

yw

night cloak
#

It should be. @daring pine

tough grove
#

is it just me, or is it after the update i get random graphic freeze?

warped arrow
#

game cache has nothing to do with servers

tough grove
#

it never happened to me before the snow update

night cloak
#

@steep hull What you've to do is login to guest account and try to contact in game customer support from there. Copy your character ID and send them the problem with details.

fickle cradle
#

this update is filled w/ rando rendering issues w/ terrain... horrible latency for us NA players...

warped arrow
#

NA gets no love

fickle cradle
#

best part about this update... "COLLECT ALL* in inventory 😃

steep hull
#

@night cloak I did but it will take weeks to get replied back

elfin zodiac
#

I ain't got any problems with the update

night cloak
#

@steep hull Yes, unfortunately you've to go through this.

warped arrow
#

ONLY GOOD PART @fickle cradle ....now if i could only get a freaking game to collect themmmmmm

silk hamlet
#

Just got killed by chinse hackers

#

This is video link devs

night cloak
#

Report them in-game. @silk hamlet

silk hamlet
#

Got -30

#

Not gonna do anything

warped arrow
#

chinese hackers are the best hackers

silk hamlet
#

Dev never respond

night cloak
#

There's no use posting here either.

warped arrow
#

the Devs are almost as bad as bluehole

fickle cradle
#

@night cloak best said.

silk hamlet
#

No use posting in game also

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

Then why bother posting about it here? @silk hamlet

warped arrow
#

currently at 8 minutes waiting for an NA que.

night cloak
#

It's not just NA that experiences this long queue, actually. @warped arrow

silk hamlet
#

@night cloak mind ur business some wanna be bot

elfin zodiac
#

@night cloak @warped arrow please move from this chat

copper parcel
#

Im making my graphics smooth but after i reset the game going automatic to balanced

night cloak
#

Other servers experience it too.

copper parcel
#

Why?

elfin zodiac
#

Because you are just chatting

night cloak
steep hull
#

@night cloak so no one has a better idea? I already wrote to them, what do I do in those 4 days of waiting? U have any alternative solution?

night cloak
#

Make sure that is disabled. @copper parcel

warped arrow
#

i can play EU servers with instant drops all day long... so NA is definitely an issue

#

10 minutes and waiting

copper parcel
#

It is @night cloak

#

Lol

night cloak
#

@steep hull For now there's no alternative solution and trust me nobody can help you without the CS. It's an account related issue which must be fixed internally. Meanwhile you can play on your guest profile.

#

@warped arrow Did you enable cross matchmaking?

warped arrow
#

like i said before.... the ping is 200ms plus

#

which means im dead before i can shoot

night cloak
#

If it still results in the same long queue, then change game mode or server.

warped arrow
#

LOL

night cloak
#

Then I can't help you further.

warped arrow
#

lol ive said this like three times now. other sever pings are 200 ms plus.

fickle cradle
#

@night cloak why do i get the feeling you work in outsource IT ?

elfin zodiac
#

NA ain't a problem, it depends on how good your internet is, and how well your phone can handle the game

night cloak
#

I have barely any experience in IT, lol. @fickle cradle

warped arrow
#

NA is a problem... im currently at 13 minutes que time for NA squads.

#

my internet is fast..... that not the issue and neither is the phone

zenith light
#

@night cloak
Hey .. whats that mean ha.. ?
Your problem is solved ......

warped arrow
#

its the matchmaking and i guess lack of players in this game

fickle cradle
#

@night cloak well you should apply for AT&T fast. I'm reading your responses with an Indian accent now.

warped arrow
#

DED

elfin zodiac
#

I'm running a s9 and 1 mb per sec at a good point in the day, I dont have any problems with the NA server, yes it may spike every now and then, but nothing that interferes with the game that much

night cloak
#

Uh, okay.

neat turret
#

Bandwidth doesn't really matter for gaming. Ping is King

elfin zodiac
#

I have 0:30-2 min loading queues

warped arrow
#

its not the NA server its the NA matchmaking

fickle cradle
#

"I have barely any experience in IT" and yet gives advice on latency issues.

elfin zodiac
#

Its matching you with others close to ur level

night cloak
#

Well, if you're that good yourself, why not solve it for him?

fickle cradle
#

bruh @night cloak apply for AT&T now... get paid them big bucks to talk w/ your indian accent

#

@night cloak im trying to help you out bud.

warped arrow
#

again thats an issue.... when im waiting, 15 minutes now for ONE GA<E