questions

[blissful dust]

I just heard it from pubg chat

[small stag]

@blissful dust never use GFX

[blissful dust]

Yeah

What does that mean tho

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[blissful dust]

Ok?

[small stag]

@storm flume shut up

[vital sluice]

It says you what gfx is too.

[wraith brook]

@blissful dust These are versions of game in GFX tool

[blissful dust]

Whats with the KR stuff

[wraith brook]

@blissful dust Korean.

[blissful dust]

And gb?

[small stag]

oh like the korean,global,and beta verson s of the game?

[oblique zephyr]

Not my fault the Chinese version is better in terms of this stuff, it's the same Game so should essentially have the same features, doesn't make sense that the game has different things when it comes to things like this, like why in global is their an FPP arcade option if it has been locked for months

[wraith brook]

@blissful dust @small stag yes

[blissful dust]

Idk

[wraith brook]

@oblique zephyr This channel is not for suggestions.

[blissful dust]

So its from a GFX tool?

[wraith brook]

@blissful dust Yes .

[blissful dust]

Huh

[wraith brook]

No more chat about GFX tool please.

[blissful dust]

Ok

[marble thicket]

@everyone where can i buy a closet for BP?

No one there to help?

[elfin zodiac]

@marble thicket

It's to the left and click the second one and it will have a time limit

@marble thicket

[marble thicket]

Got it bro 😊😊😊😊

Ty

[elfin zodiac]

Np

[craggy blade]

Any elite pass user here?

[livid sinew]

why note 8 cant play at ultra or extreme fps??

or that only occurs on exynos version?

[night cloak]

Do you need any help, @craggy blade ?

What is exynos version you are referring too, @livid sinew?

[torpid zenith]

Please ask devs to reduce this blue effect of blue zone is so bad... Please ask them to make it lighter it really sucks...

[livid sinew]

exynos 8895 @night cloak

[craggy blade]

Help me where is the place sahmeee

[torpid zenith]

@craggy blade sanhok

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[night cloak]

You can suggest that in game , @torpid zenith .

Take a look at #481198147478224896 6.1 to know how to contact in game support.

[torpid zenith]

Thank you @night cloak

[night cloak]

No problem👍.

[livid sinew]

so ultra and extreme doesnt support exynos 8895 on note 8??

[craggy blade]

How to see FAQ?

[night cloak]

@craggy blade → #481198147478224896

Tap on it.

[craggy blade]

R u Indian?

[night cloak]

So what are the maximum settings you can play on HDR and high frame rates, @livid sinew ?

[livid sinew]

maximum graphics:HD and maximum frame rate is high

[craggy blade]

Hello are you a bot

Arc

?

[livid sinew]

but if im using gfx tools i can get banned

[craggy blade]

Oh you are a bot

[night cloak]

Please be advised that this channel is only intended to support.
Have an unrelated conversation in the #chat , @craggy blade.

[craggy blade]

Are you a bot or not?

[night cloak]

No.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[craggy blade]

Do you know much information than me

?

[livid sinew]

yeah thats why i dont wanna use it

[night cloak]

Yes. Using any third party applications will lead to ban. And that's the maximum settings your phone can support so I will recommend playing on it only, @livid sinew.

[livid sinew]

owh ok

i just wanna know why they didnt gave the ultra and extreme settings for note 8

kinda annoys me

thanks anyway @night cloak

[night cloak]

It means your phone is not capable of that settings. Even more better phones don't have that settings. It keeps changing when new update arrives. So it can change accordingly, @livid sinew .

[craggy blade]

Can I use wall hack in my guest account

[livid sinew]

ok then thanks for the answer hopes note 8 got new setting

are you just trolling or asking btw sir @craggy blade

[craggy blade]

Bruh

I am not new

[plain thicket]

I need help

[livid sinew]

whatever sir

[plain thicket]

Im stuck on my loading screen on bluestacks

[livid sinew]

thanks once again @night cloak

[craggy saddle]

is vikendi coming out today?

[craggy blade]

20th December

[night cloak]

Please go to #504819353049628683 and select 🇪 and then you can ask emulator related questions in #emulator-support , @plain thicket .

You're welcome , @livid sinew .

[craggy blade]

Bluestack not allowed

[snow valve]

@craggy blade what do you mean?

@plain thicket I would like you to suggest Tencent Gaming buddy to Play PubG mobile on PC.. Rather than bluestacks

[opaque mist]

@craggy blade you cant hack you will get banned

[elfin zodiac]

@opaque mist he was making a joke

[opaque mist]

@elfin zodiac he didn’t even say lol or lmao

[night cloak]

Hi
Can you guys help me?
My discord app is closing when I'm opening my pubg mobile

It's when I'm in call with my friends and when I open my pubg
The call is always getting dropped

[elfin zodiac]

@night cloak could it be that your background process limit is low ?

[snow valve]

@night cloak what's your ram?!

Check your ram management

[night cloak]

My ram is 2gb...

[zenith light]

Hey .. is there any specific time to message in game support chat ???

[feral sluice]

@night cloak this can mainly bcoz of ur internet connection

@zenith light no

[dawn bane]

Hlo

Guys

[zenith light]

Oh.. so its a 24/7 service

[feral sluice]

Yes

[night cloak]

But uh...
My internet is fine...

[feral sluice]

@zenith light u will receive a notification when they reply to ur concern

[opaque mist]

@dawn bane do u have a issue?

[night cloak]

It's okay when I open other apps
It's just the pubg

[feral sluice]

@night cloak mainly coz of ur ram management

[night cloak]

Ohhh

How can I fix that?

[dawn bane]

When the @opaque mistyes

[elfin zodiac]

Pubg takes a lot of ram

[opaque mist]

@dawn bane what’s ur issue

[night cloak]

It also says this
I have a screenshot

[zenith light]

Support ticket !!!
What is that ??

[onyx forge]

Too much lag in Asia server.. Please fix it..

[old geode]

Hello i see some peoples selling game account for real moneys in some facebook groups.It is legal for this game ? We should report them ?

[zenith light]

What is support ticket ???

[elfin zodiac]

@onyx forge we cant fix it from here.

[feral sluice]

@zenith light when u click on file claim i think that's what i think is

[solemn mortar]

@night cloak ig you cannot use both simultaneously

[feral sluice]

@old geode yes u should

[elfin zodiac]

@old geode no, it is not, if you get caught you will be banned

[solemn mortar]

@onyx forge try reducing your frame rates, keep it low

[elfin zodiac]

And yes do report them

[night cloak]

Can I uhh fix this somehow?

[old geode]

Okay ty fdbck

[elfin zodiac]

Keep the mic off in pubg @night cloak

I see that it's on in pubg

[zenith light]

What is the minimum time fir them to reply ??
I am mailing them since 10 days but they are not replying .

[feral sluice]

@night cloak umm u should try reducing ur graphics it will drain less ram

[elfin zodiac]

@zenith light it can take up to a month

[onyx forge]

@solemn mortar my setting is smooth frmate rate low and colerful

[feral sluice]

@zenith light upto a month

[solemn mortar]

@zenith light it is not fixed, I mostly get replies in 3 days

[zenith light]

Wtf.. then what about my Royal Pass... ???

[night cloak]

Hi, I have been using Tecents' gaming buddy and I recently got banned for not using original game version ? ( even though I am using the original game version .. )

[zenith light]

Shitt

[elfin zodiac]

They are very busy with the game and others

[solemn mortar]

@onyx forge repair the game it will help you to clear out all the bugs

[feral sluice]

@zenith light ur acc got banned?

[half kayak]

@night cloak please go #504819353049628683 and tap 🇪, for better emulator support.

[zenith light]

Yes.. and its for 10 years and i dont even know why they banned me .

[elfin zodiac]

@night cloak go to #504819353049628683 and press the E and go to #emulator-support

[feral sluice]

@night cloak that's a bug and devs are working on this don't worry ur acc will be unbanned

@zenith light u should have used a third party app

[zenith light]

@feral sluice
No. I didn't used any third party app

[opaque mist]

@zenith light 10 years sounds like hacking never should have hacked smh

[feral sluice]

@zenith light what apps were running in ur background?

[zenith light]

See this.. not only me bro

[feral sluice]

Don't worry then.it will soon be fixed

[stable ether]

I need help bero send me
Ss Of Pubg Prime And Prime Plus Ss
If u have translated one That would be much better

[solemn mortar]

@zenith light you use emulator?

[feral sluice]

Just wait for tencent to reply

[zenith light]

@feral sluice
I dont. I was playing the game and got a message saying data has changed and you have been disconnected and then i tried to reconnect and then i got banned for 10 years

[feral sluice]

@stable ether

[stable ether]

@feral sluice
U have?

[night cloak]

Worst case scenario make a new account

[feral sluice]

@zenith light srry i can't help in that

[zenith light]

@solemn mortar
No. I play on phone.. redmi note 4

[feral sluice]

@stable ether ask in #chat lol😂

[stable ether]

@feral sluice
PPL rood over there

[solemn mortar]

Have you used any third party app to reduce your frame rate or something like that?

[stable ether]

Asking me to send Bob's first

[feral sluice]

@solemn mortar that would gfx but it bans for 1 month

Not 10 years

[zenith light]

@solemn mortar
Nothing .. infact .. i can play with balanced graphic on my phone.. so no need to use any graphic tool

[feral sluice]

@stable ether ehmm

[opaque mist]

gfx is 2 months

[stable ether]

Pleej Bero👏

[feral sluice]

@stable ether here's ur happydent

[solemn mortar]

There must be some error, only the support team can help you @zenith light

[opaque mist]

@zenith light have you ever hacked before even when u first started playing

[stable ether]

Bero being rood aswell😭🤦

[zenith light]

@feral sluice
Yes.. and that was the first time i got banned .. and its not fair to ban someone for 10 years without any warning or reason

[opaque mist]

hackers don't get warning there should never be a warning

[feral sluice]

Yup check ur mobile if u have installed game gaurdian, game killer

Or something like that

[stable ether]

Hackers straight away get banned
But they keep creating new accounts

[hexed girder]

And they get rekt everytime the hack😏

[feral sluice]

@stable ether chat bout this in #chat

[zenith light]

@opaque mist
No bro.. why would i hack ?? I just play for fun not for ranks n all
My current and previous seasons statistics..

[feral sluice]

We don't know if u hacked or not...if u haven't

Just wait for tencent to reply

[stable ether]

GFX tool has been banned from pubgm
Becuz it changes the script

[opaque mist]

@zenith light your stats mean nothing to the current issue either your lying about it or they made a mistake

[stable ether]

And The System if see any changes in The script it can get u banned

[feral sluice]

@opaque mist plz be nice to that guy

[solemn mortar]

@zenith light There is no point of discussing your issue here!

None of us can help except the TG support team

[zenith light]

@opaque mist
Yes. There must be a mistake.
And i was hacking then i would have never brought the RP as everyone know that if you have then ur going to loose you id

Oh.. God.. why me ??

[feral sluice]

It should be some mistake

Don't worry

[stable ether]

We honestly can't do it anything here
Ask the customer service

[solemn mortar]

Yeah he is right ^^^

@zenith light Sorry and

[night cloak]

Ok uhhhh
I tried everything
I lowered the quality
I turned off all of the sound
And the call is still getting dropped....
It's really annoying

[zenith light]

I know. I was just asking when they are going to reply

[tidal warren]

Are you on iOS? @night cloak

[feral sluice]

Yes he is

[night cloak]

Nope

[zenith light]

I mailing them since 10 days but they are not replying me

[night cloak]

I'm on android

[solemn mortar]

@zenith light None of us can't do regarding that

[feral sluice]

@night cloak but ur ss says that u are on ios

[solemn mortar]

@night cloak I would recommend you to repair the game

[stable ether]

I guess u should report this issue in game CS TEAM

[night cloak]

I'm on Android 8.1

[tidal warren]

So the issue is you cannot hear the in-game sounds while in a call on Discord? @night cloak

[solemn mortar]

@feral sluice nah buddy he is on Android

[feral sluice]

Ok ok

[stable ether]

@tidal warren
This happens with me aswell

[night cloak]

No
The call on my discord is getting dropped when I open my pubg

[stable ether]

But it happens rarely now

[tidal warren]

That is completely normal, nothing can be done against it. The device acts as if it were in a real call hence automatically lowers all of the system audio and gives priority to the ongoing call.

[opaque mist]

@feral sluice im not being mean dkm

[tidal warren]

As for the call getting dropped, are you on the most updated version of Discord? @night cloak

[stable ether]

Can I chat with all ppl in plane
While i am in voice room chat in discord?

[zenith light]

Sad life
😭 😭 😭 😭

[tidal warren]

If you turn the VC to all, yes. @stable ether

[feral sluice]

@zenith light have u tried writing ur email in that support

[solemn mortar]

@stable ether yeah if everyone you are playing with is connected to the same discord VC

[tidal warren]

As was mentioned above, wait for them to respond to you. @zenith light

We cannot speed up the process.

[stable ether]

@tidal warren
I can hear them but my teammates who are not in Vc discord and ppl in all (plane )
Can't hear me

[zenith light]

@feral sluice
Yes i did..
But they reply me with the same message about the rules ..

[feral sluice]

@zenith light btw check pinged message

[zenith light]

@feral sluice
What is that ??

[feral sluice]

as for the situation for pubg mobile..the investigation is going on @zenith light

[drowsy arrow]

Dam support chat is more active after they dropped the contribution role. :/

[tidal warren]

That means you were found guilty. Most likely either used, modded/cracked unofficial version of PUBGM or used GFX tools. @zenith light

[feral sluice]

@zenith light click on 3 dots on top right corner

[zenith light]

@feral sluice

[solemn mortar]

Lol, its good if you can help others @drowsy arrow

[drowsy arrow]

When is the next update coming? Anyone have any idea on it?

@solemn mortar I do from time to time.

[feral sluice]

@drowsy arrow no info on it yet

[tidal warren]

There are some rumors floating around; however, nothing has been confirmed officially. @drowsy arrow

[drowsy arrow]

I always sent people from normal chat to here so they can be helped better. :)

[zenith light]

@feral sluice
Where ?

[solemn mortar]

@zenith light Please STOP!!

Only the TENCENT GAMES TEAM CAN HELP YOU!

None of us can't do anything, just wait for a reply or send another mail

(Sorry I have no intention to hurt you, but this chat can't help you)

[tidal warren]

Your account will stay banned until the ban is over. We cannot help you any further, please move to #chat or #pubg-mobile. @zenith light

[stable ether]

@zenith light
Pinned message?

[zenith light]

@tidal warren
No bro..

[tidal warren]

More messages on this topic will be deleted.

[drowsy arrow]

@tidal warren @feral sluice thanks for info. 👍

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[feral sluice]

Srry wrong chat

[tidal warren]

[zenith light]

@stable ether
What is pinned message ?

[storm flume]

Please read this channel's pinned messages for further information, @zenith light:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[tidal warren]

Those, now please move.

[zenith light]

@storm flume
Okay. So they are investigating..
Thanks for the news..

[night cloak]

@tidal warren hey, uhh sorry for the late reply I was playing...
Yeah I'm on the latest version of both discord and pubg

[tidal warren]

What device are you on?

[night cloak]

The oppo a3

Or it's a3s

[lyric seal]

Tencent repalcing ranked with hardcore?

[night cloak]

@tidal warren I'm on the oppo a3s

[fiery horizon]

@lyric seal No official announcement about that yet.
They did run a poll about it and most people voted for classic mode to be made hardcore. There has been no official announcement thereafter, so no point speculating what will happen.

Just wait until they make an announcement.

[lyric seal]

Hmm

[tidal warren]

Then it might have something to do with the software Color OS. @night cloak

Which all OPPO devices run.

[spice gulch]

Encountered hacker again......

they r in every league....fix it

[upper lynx]

Is it possible to kill a enemy with kar 98 who has lvl 3 armer and helmet?

I was killed like this with single headshot

[limber haven]

If you're full heallt no

[vocal minnow]

Report it ingame.
@spice gulch

If your level 3 helmet is slightly damaged, a close range shot can easily kill you. @upper lynx

[spice gulch]

@vocal minnow then i see his profile....he is still there....

[vocal minnow]

It takes time. @spice gulch

Nobody gets banned the second you report them.

[spice gulch]

it shouldn't take a week at least

[vocal minnow]

It can take months.

[spice gulch]

anyone can download this hack...these t freely available.....just go to YT and serch them

[vocal minnow]

They are just promoting hacks.

[spice gulch]

more often updated than the games

[vocal minnow]

Using hacks is against the TOS, they will eventually get banned.

For now just report them ingame.

With proper evidence.

[spice gulch]

i play in emulator.....

[vocal minnow]

Same thing applies.

[spice gulch]

can't even upload a video either in help center

[vocal minnow]

Move to #emulator-support. @spice gulch

[novel pulsar]

Please make lvl3 gear drop only and reduce the spawn rate of flare drops

[vocal minnow]

This is a support channel. @novel pulsar

[wraith brook]

@upper lynx That's possible If your helmet is a little bit damaged.

[novel pulsar]

@vocal minnow that's the issue with the game currently

[wraith brook]

@novel pulsar Your suggestions are not heard here .

[vocal minnow]

Exactly.

[stable ether]

@proud matrix
No advertising here

[elfin zodiac]

@proud matrix please dont post that here, and please dont try to ping everyone

[fringe atlas]

@tidal warren how to now get Indonesian lobbies?

Cause I'm tired getting ping issues

Please suggest some solution

[tidal warren]

There is no Indonesian server. @fringe atlas

Not sure, what the question is.

[stable ether]

@tidal warren
Help needed in beta support

[reef stirrup]

... the mask cost 600UC only and not +1k uc

[stable ether]

Let me check

He is right

@tidal warren

[reef stirrup]

I am always right lol

[tidal warren]

I'll relay the info.

[reef stirrup]

👌

[elfin zodiac]

Thanks for pointing that out @reef stirrup

[reef stirrup]

@elfin zodiac np

[hexed girder]

Is that a gitch? In red dot?

@night cloak 👆

[stable ether]

Yes

[night cloak]

Maybe. Maybe not. It might be visual bug. The point is you can still see through it eo it doesn't really matter, @hexed girder .

[upper lynx]

@vocal minnow
Helmet was not damaged

It was 100%

[night cloak]

How do you know that your opponent helmet wasn't damaged , @upper lynx ?

[hexed girder]

@night cloak hmmm 🤔

[dapper scarab]

Game Laggy Af

Solve it

I got good device

good internet

but skipping people

and disconnecting every 1mim

min

[fiery horizon]

Sorry to interrupt, but yes, a slight bit of lag nowadays does cause fresh Level 3 helmets to get 1 shotted by Kar98s and M24s, @upper lynx.

But, it is due to server lag and is not an intentional feature added to the game itself.

[night cloak]

There are some issues about optimization in the game for now. Please report them in game so it will be fixed in next update , @dapper scarab.

[main brook]

Why does it take so long to find a solo fpp in na

I'm only plat 1 and the wait times 10 minutes sometimes more

More than half the game is filled with bots I dont understand why I cant find a match

[woven atlas]

@main brook very less players in that particular server especially solo fpp

[night cloak]

It's just because there are not much players in that mode to play with. So it takes time according to the server you are playing and number of available players. There are difficulties for finding FPP matches for other players too , @main brook .

[elfin zodiac]

Solo fpp isnt a big thing so it takes a while to find a game with other players @main brook

[warped arrow]

Seriously WHEN are they going to fix this matchmaking issue. I have been playing on EU servers for a few weeks now because I can never find a game in NA. its extremely frustrating.......

[wary lance]

room:31786 password:2002

[storm flume]

Hello, @wary lance @wary lance!

To have your custom room posted, privately message a moderator or an administrator with your room details, the correct format can be found in #matches.

[blazing ledge]

not able to get in match making

also it says match in progress but we're still in lobby

and we are losing points

any news on this?

[rugged ridge]

When the 0.10 update?

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[night cloak]

@rugged ridge ^

Please report the issues in game , @blazing ledge .

[storm flume]

Hello, @night cloak!

To have your custom room posted, privately message a moderator or an administrator with your room details, the correct format can be found in #matches.

[warped arrow]

@storm flume any word on if there will be a fix for matchmaking?

[tough grove]

there is a glitch spot in sanhok, paradise resort where people can gitch into the walls and so far ive come across 2 players who exploited this, and it is very unfair and annoying.

[night cloak]

You can suggest to fix matchmaking to in game customer service , @warped arrow .

[warped arrow]

thanx

[storm flume]

Hello, @tough grove!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[ornate dawn]

todays game stats,
first : i get stuck in a window while jumping off it from pochinki.
second : error connecting.
third : all 4ppl are in crown tier and i survive 25.5min with 3kills only to get total rating +4.
:(

someone pls correct the game.
thank you

[night cloak]

Smh

The wait times are just so crappy right now for solos and duos

Plat 3 in solo
2 in duos
Cant find matches

[stable ether]

@night cloak
You can suggest matchmaking in-game customer service,thank you

Can I complete achievement mission in custom rooms?

[night cloak]

@stable ether Absolutely not.

[stable ether]

🤦
Thanks for quick response

[visual rapids]

So when are we gonna be able to play arcades in fpp and alternate between fpp n tpp in training room

[elfin zodiac]

@visual rapids not sure, they might add it soon tho

[tidal warren]

Turn off the language preference. @night cloak

[night cloak]

Fix audio bug.

[opaque mist]

what audio bug? @night cloak

[night cloak]

When I don't use headphones and I talk with team I can't hear footsteps

[opaque mist]

ive never had that

[terse dew]

My account has been banned for no reason
I dont use any hacks or plugins or even gfx tool
I was playing a game fpp duo and won and screen suddenly froze and was logged out and when i tried to login it is showing banned

[topaz sable]

um, hi

it says PUBG was

unable to connect

in here

technically it's illegal here

[runic niche]

What country

@topaz sable

[topaz sable]

SDn

[flint garnet]

@night cloak try repairing, also make sure you close all the apps while playing

[runic niche]

@topaz sable what country is that

[topaz sable]

sudan

[runic niche]

ah

well if it's banned there then there's your problem

[topaz sable]

what's my problem?

my problem is that this game doesn't let me play?

that's racist

[runic niche]

@topaz sable Did sudan government ban PUBG?

Then it's the government's fault, not PUBG's fault

[topaz sable]

no

you guys did

ban us

[runic niche]

Why would the game ban people from sudan?

they don't make money then

[topaz sable]

it didn't ban ppl

[runic niche]

what is the error message?

[topaz sable]

they banned the whole country

no one can play pubg now

in here

unless vpn

[runic niche]

what is the error message?

[topaz sable]

i don't have pubg now

i already deleted it

I'll tell my friend to show it and I'll send to u

[runic niche]

if it's illegal then PUBG must not allow you to play

otherwise they would be breaking the law

it's still the government's fault

[topaz sable]

,

ty for ur time, have a nice day

[grave juniper]

Hello, I have a problem with random shaking of my crosshair in game. DM me for link to video evidence

[night cloak]

The game randomly upscales my UI, which makes it bigger than it’s supposed to be. And, this makes the reload button disapear.
It’s EXTREMELY annoying, and happens very often. I have to hit repair everytime and redo all my settings.
I don’t want to delete my game because I spent a while on my control scheme.

iPad Pro 12.9 in, 2015 (first gen, one with bezels and home button)

It’s not just the controls when in a match, everything, including all the menus are upscaled

[wise wasp]

I am an Android user but doesn't the iOS have a auto zoom feature in the device display settings that could be causing that?

[wraith brook]

@wise wasp @night cloak Yeah . Auto zoom feature could be a cause for it . I have seen people suffering from this issue caused by auto zoom option.

[night cloak]

Auto zoom?

[wraith brook]

@night cloak Yes .

[night cloak]

Where is it in the settings?

[wraith brook]

@night cloak I am not an iOS user but it should be in display settings.

[night cloak]

Only the UI is zoomed in though..

[wraith brook]

@night cloak Can you send a screenshot ?

[night cloak]

Uh

Ill get it to you in a min, but I looked up auto zoom and it’s just all about Safari and font sizes

[neat turret]

It's in accessibility. If it's exclusively the UI, it's not the zoom feature.

@night cloak

[night cloak]

Yeah it’s exclusively the UI

Like, the loading screens and everything are the same
But the buttons on the start up screen are bigger and a lower resolution

[neat turret]

Yeah, all you need to do is check and make sure it's off.

Doesn't sound like it.

[unique drum]

Hi guys
Like, now pubg got me out
Saying that i'm not playing on current version
But a cracked version
I never used a cracked version on my profile
What is that?

[night cloak]

This?

It’s always been off

I’m guessing that’s not it though
There’s nothing auto about it

[opal carbon]

hey guys does anyone have python on there pc?

[neat turret]

Yeah, it's something you turn on. It'd be windowed anyway, looking at the settings.

[night cloak]

Yeah, it’s definitely not that
On iPhones it’s the whole display but iPads just a window

[neat turret]

It can be both on both devices actually 😉

[night cloak]

Oh right

Well either way it’s not that

Also, when I first started getting it
A quick reset would fix it
Then I had to restart the whole device
And now none of those work and I have to hit repair

[neat turret]

I assume there have been updates --have you reinstalled the app?

[night cloak]

No, as I said before, I don’t want to lose my control scheme

[runic niche]

well that's your problem

[opal carbon]

hey guys does anyone have python on there pc?

hey guys does anyone have python on there pc?

hey guys does anyone have python on there pc?

[runic niche]

"I don't want to restart my computer because it takes long time to turn on"

[night cloak]

...

That has literally nothing to do with what we’re talking about

[neat turret]

Repairing would have the same effect. I think they're stored serverside now.

[opal carbon]

@night cloak i know

[night cloak]

I’m talking to Dog Eater

Well, repairing only fixes it temporarily
I thought server control schemes were coming with 0.10.0?

[neat turret]

I'll be home in 3 hours if you want me to see if it's server side.

I doubt ingame support will have a fix, but you could also shoot them a message

They suck though

[night cloak]

In settings?

[neat turret]

Yup

[opal carbon]

anyways there it is

[neat turret]

Not really the place for that...

[opal carbon]

only if you wanna cause aparently a 14 year old knows how to code viruses and to lock up your pc 🤦

and i know

[runic niche]

well its 77 bytes

thats like nothing

[opal carbon]

but i didnt know where else to put it

[runic niche]

@opal carbon what class is this for

[opal carbon]

Computer science

[runic niche]

regular cs?

[opal carbon]

Uhhh idk I just chose computer science as my gcse subject so idk which one it is

it didnt say it literally just said computer science

[neat turret]

Probably like #chat

Or a different server

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[opal carbon]

@neat turret ok soz

@runic niche why did you name yourself that?

[runic niche]

@opal carbon because its delicious

[opal carbon]

🤦

[icy carbon]

Anyone else suddenly go proning in the middle of shooting?

[tropic knot]

Anyone I can contact?

I found a bug

[runic niche]

@tropic knot you miss so many shots lol

but yeah that scope bugs been here for a while

[tropic knot]

They were right at him lol

The shots wouldn’t register either

[runic niche]

oh

[tropic knot]

I know there were some “I hit that” moments

Check the hip firing

[silk hill]

can i ask about pubgm in here?

i can't complete my rp mission

[elfin zodiac]

@silk hill yes

[rough horizon]

@silk hill then you need to play with different style in order to complete it or else no other go..
I agree some missions are tough but you gotta do what you have to and that's play more

[silk hill]

I've done a mission, even daily missions are not finished, only get an lv3 helmet once but i get 3x

@rough horizon

[rough horizon]

@silk hill you gotta complete daily mission within the given time and the previous/current RP missions for the week can be completed in the coming weeks.
I would suggest you to play more matches.

[silk hill]

sometimes like this, even once a new rp mission can be completed after the next rp mission next week is open -_-

[rough horizon]

@silk hill you gotta play more games in order to that too.

[hollow geyser]

@everyone i need a gfx urgently.. dm me if interested.. payment is 10 dollar google play gift card. And i chance to play in our solo tour

[runic niche]

@hollow geyser a GFX?

[hollow geyser]

Yep

[runic niche]

what is a GFX?

[hollow geyser]

10$

[runic niche]

Do you mean GFX tool?

[hollow geyser]

It's a graphic designer

[runic niche]

or graphics for channel or whatever

[hollow geyser]

For our server

[rapid egret]

Hello I have two questions first what is up with the current loot density in the game pubg second what's the real reason pubg does not allow controller support when third-party apps for it

[runic niche]

good luck

[rapid egret]

Everyone tells me because it's unfair but there has to be more to it

First question not as important as the second

[hollow geyser]

@runic niche do u know any

[runic niche]

no

[hollow geyser]

Umm if u got to know anyone please dm me

[rapid egret]

What do you mean got to know what

[rough horizon]

@hollow geyser please do your advertisement in the #chat

[hollow geyser]

@rapid egret not u

[rapid egret]

Oh om

[rough horizon]

@rapid egret it gives you an edge over the other real players and obviously it's unfair

[rapid egret]

Then give everybody the option that take away legit complaint

Not everyone can afford a controller of course but the option is there it would be nice I mean

I still do on my other phone I keep getting banned I just keep making new ones but not on my main account

No way am I getting nine hundred bucks into the hole band

Okay I go now thank you

[runic niche]

hole band?

@rapid egret

[rough horizon]

@runic niche typo mistake 😅

[snow valve]

guys dont chat here, ask for support related to PubG mobile here... Further discussion can be on #chat hope you understand!

[night cloak]

Ay, why yam raj is still in asia server's top. When I sent you multiple attachments to confirm that he is a cheater

[thick topaz]

I play in an android phone and sometimes there is an fps drop when enemies are near how can I fix that

It is unplayable in this lag sometimes

[night cloak]

@thick topaz happens to me too.

But it only happens in Erangle not in Sanhok

[thick topaz]

Yes in erangle

[merry sandal]

That is out of our control, @night cloak. Make sure you have reported them in-game so that the team can further investigate on the matter.

How often are these FPS drops occuring, @thick topaz and @night cloak?

[thick topaz]

In all android phones it common whether u have a high end phone or low end when enemies are near there is a lag in erangle

[night cloak]

Me? At least 5000 people reported the team for the last 2 months. Just search Yam Raj and Hunter Killer on YouTube, you will find thousands of people complaining through in game report system. But still they are out there.

[merry sandal]

That's not something I'm familiar with, @thick topaz. Weird. I'm sure if it's a persistent problem, it's fix is already being worked on.

That is unfortunate, @night cloak. If what you say is true about those cheaters, I will direct this to the Community Team and see if I could make a difference.

[night cloak]

It is indeed a major problem, my phone glitches in Erangle when there are many people in the same place, but it never lags when there are only bots around.

[thick topaz]

@merry sandalok thank you for your help

[merry sandal]

Thank you for your input, @night cloak and @thick topaz. I highly appreciate it!

[night cloak]

Please do so, and if you require specific evidence, I have many videos of that placer in spectator mode. I could mail.

Player*

[night cloak]

what's this i am installing rn is this beta or pubg lite?
ps tag if u r answering my question thx 👌🏻

[stable ether]

@night cloak
This is PubgM beta version
0.8 I believe
Would suggest u if u r interested on beta download it from #519453531292303381

[night cloak]

Thx for tag and i already played beta new map vikendi, now i am trying this out. It says 0.9.0 app version on PlayStore and it has new arcade mode war, and new sniper SLR had been added @stable ether

[stable ether]

@night cloak
I believe if u download it won't get installed as u already have 0.10
If u delete 0.10 and install this
After opening this app the app will update again
So won't suggest u to download

[night cloak]

successfully installed, its downloading some files in game approx 1.5Gb

Yes this is the old beta.

right i deleted the beta verion anyways

ahh rip my data then 😂

[stable ether]

🤦

[safe yacht]

I am facing ping issue in pubg mobile but my internet is working fine

[night cloak]

Are on wifi or cellular data ? Try playing on server which is closest to you to have less ping, @safe yacht .

[safe yacht]

I play on mobile data and closest server is asia and asia server shows least ping around 50 ms but in game it is around 200ms

[night cloak]

Then there might be some server issues which will be fixed in future updates . Don't forget to report them in game , @safe yacht .

[safe yacht]

Ok thanks

Where i have to write !rank to check my pubg mobile rank

[night cloak]

To the #481204134859505684 , @safe yacht .

[woven atlas]

@safe yacht you cannot check pubg mobile rank here @night cloak

[night cloak]

Yea this are level is based on your activity in the server and it is completely independent from the game and not based on your in game rank.

[little forum]

Hello anyone knows how to solve the enter in match again problem

Many times I get this notice and this is a big disadvantage

[night cloak]

There is no fix for the issue.Hope it will get fixed in next update, @little forum.

[solemn mortar]

Choose a better connectivity, and lower your frame rates

[little forum]

@night cloakman I am facing this from 0.8 version

@solemn mortar I'm using 4G network I have good speed

[night cloak]

Yes. Even i am also waiting for fix, @little forum .

[solemn mortar]

Then I recommend you to repair the game, it will clear out the bugs @little forum

[next bronze]

@little forum when entering the match, did they give u a warning about high ping?

[solemn mortar]

Have you tried by connecting to a Wifi network?

[little forum]

@solemn mortari tried that too even reinstalled the game

@next bronzeno I have never got this type of notice

[solemn mortar]

Wifi users (like me) don't face such problems ig

[night cloak]

Its a Game bug some devices are facing it. Even if they are connected to strong network.

[next bronze]

@little forum try restarting the game/ your device, this problem occasionally occurs

or try turning on airplane mode

and turning it off

[little forum]

@next bronzetried all those things but it still occurs

[next bronze]

oh welp ;-;

[little forum]

I hopped in plane directly and sometimes even as a AFK @next bronze

That's a big disadvantage for me while playing in higher leagues where landing first is most important

[next bronze]

try turning off 4G and wait for the H/H+ signal on your mobile data

[night cloak]

Already explained . It's in game issue there is no way to fix it 🤦.

[little forum]

@next bronzei tried using a 3G sim still it occurs but I observed that 4G gives better ping like 20-40ms

@night cloaki have emailed them about this issue but they reply me with robotic response like make sure u have space and blah blah....

[next bronze]

then we'll just wait for the fix

[night cloak]

Don't use an email , you may recieve automated bot reply. You can suggest this to in game customer service , @little forum .

[little forum]

@night cloakok I will try this

Have u reported this issue @night cloak

[storm flume]

You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

Yes,i hope it's a known issue for devs , @little forum .

[little forum]

@night cloakhope they will resolve this in 0.10

[soft stirrup]

Got stuck

[ornate mauve]

Aajajajaja

[night cloak]

@soft stirrup Tap on the report button on top right to report the bug. Meanwhile you can ask your friend to throw a nade at you.

[solemn mortar]

Tell your teamate to open and close the door again and again @soft stirrup

And stop exploiting the bug or else you might get BANNED

[ornate mauve]

@soft stirrup I got stuck there as well,let me find my screenshot

[storm flume]

Hello, @soft stirrup!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[odd cloud]

@soft stirrup is this the blue bus?

[solemn mortar]

yeah, the one near Rozhok

[odd cloud]

Yeah, I got stuck there too, I reported it back then.

[little forum]

I was in match and suddenly this appeared

I have to restart the game to get back in

[solemn mortar]

what's your ping?

[night cloak]

Please report it in game. It has been faced by many players, @little forum .

[little forum]

@solemn mortar in between 40-70ms

[solemn mortar]

You are connected to mobile network or a LAN?

[little forum]

@solemn mortarmobile network

[solemn mortar]

I would recommend you to use a stable Wifi network the next time, and then experience it

Sometimes due to poor latency this problem is caused

and most of mobile networks don't have good latency/stability

[little forum]

@solemn mortari Don't have any WiFi just cellular data

[solemn mortar]

Try using hotspot from another mobile network (with good speed and latency)

[little forum]

Ok

I have experienced this first time today

Never happened before

[solemn mortar]

Oops, as ArcyNyte said it is experienced by many players so do help in reporting, so that the DEV's can fix the bug

[little forum]

@solemn mortarok I will report this bug too

Thanks

[solemn mortar]

np 👍

[modest pivot]

Update will come on ???

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[night cloak]

@modest pivot ^

[lunar musk]

Will The usage of Air triggers of Asus Rog phone ban us from PUBG Mobile?

As it is a external game mod

[solemn mortar]

Air trigger is used to cool your device ight? @lunar musk

[night cloak]

Does that triggers interfair with game or system files @lunar musk?

[solemn mortar]

And no, it won't ban you

[real rain]

How to increase fps

Meow

[lunar musk]

@solemn mortar they will be used as Aim button and fire button

[night cloak]

Are you on Android or ios, @real rain ?

[real rain]

@night cloak android

[solemn mortar]

@lunar musk no, it won't ban you as it is a hardware product and will only be used as triggers

[lunar musk]

Ohk

[solemn mortar]

It has nothing to do with the game software

[lunar musk]

Thnz

[solemn mortar]

👍

[lunar musk]

Now I can buy Asus Rog phone without any hesitation of getting banned.

[solemn mortar]

@real rain Change your fps from Low to High

Go to In game Settings => Frame Rates, select the one which is suitable for you

[real rain]

Im potato phones

😂

[lunar musk]

😂😂😂

I'll pan u

[solemn mortar]

@lunar musk pls refrain from chatting here, use #pubg-mobile or #chat

[lunar musk]

Ohk

[night cloak]

Then you can go to about phone section .Tap on build number 7 times and enable the developers option after that
Developers options -->enable force 4x MSAA-->Force gpu rendering .
This will slightly increase the performance
As well as you can try closing all background apps then it will help the game to be optimized , @real rain .

[solemn mortar]

@real rain I recommend you to keep your FPS low or else your device won't be able to sustain the frame rates

[real rain]

Will it get banned @night cloak?

[solemn mortar]

Nope not at all

Because they are the phone settings and have no interference with the game files

[real rain]

@solemn mortar ok

@night cloak. Thnx arcnyte ArcNyte Are soo cute ☺

[night cloak]

You're welcome 😄 also try to play on low settings as possible , @real rain ! :)

[drowsy basin]

When is vikendi map coming out

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[night cloak]

@drowsy basin ^

[reef stirrup]

PUBG M bug that I have found today is the name bug of this head cosmetic it says "Snowboarder Kopfschutz" and thats the german language spelling of this I dont know how tf this comes when I have english language on...

I think PUBG M should give me some UC lmao I find bugs every day lol

[storm flume]

Hello, @reef stirrup!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[reef stirrup]

k but thought it would be fastet here cuz the customer service take years to answer...

[night cloak]

It is better to send to customer service since it is directly related to pubg mobile developers so they can take actions easily , @reef stirrup.

[weary cosmos]

when is update zombie mode? i saw a pubgm x re2 trailer video

[wraith brook]

@weary cosmos No official information yet . You will be informed about future updates in #community-news and #news

[desert wraith]

Players using cheats in game can be sent to someone of higher power, and they'll be taken care of, no?

[night cloak]

You can report the cheaters in game , @desert wraith. Devs will take action against them.

[desert wraith]

I see, thanks. I appreciate the reply.

[night cloak]

You're welcome.

[night cloak]

Any update news

[wraith brook]

@night cloak Not yet.

[feral sluice]

@night cloak not yet...check #community-news for more

[wraith brook]

@night cloak It will be soon .

[night cloak]

Any date

??

[feral sluice]

Nope

Keep checking #community-news for more @night cloak

[night cloak]

K

[dark sapphire]

will come out on the snow map when the snow will come out of our footprint or the car over the snow will go out of our car tire trail ???

[wraith brook]

@dark sapphire What you typed ?

[dark sapphire]

chinese version comes out of the footprint when we press the snow the beta

[feral sluice]

@dark sapphire like u wanna say that when we walk on snow footprint is left or not?

[night cloak]

The update is still in beta phase . So there might be some changes implemented in the live version. So we will let to know about it in the live version of the beta , @dark sapphire .

[feral sluice]

Yup^

[dark sapphire]

@night cloak thanks

[wraith brook]

@dark sapphire Chinese version is different from global so I can't with sure .

[dark sapphire]

would be perfect

[night cloak]

You're welcome. Do not hesitate to contact here again if you have any questions about the update or the game , @dark sapphire

[feral sluice]

@wraith brook btw ur name isn't pingable

[dark sapphire]

I think it is different because it is Chinese version

[wraith brook]

@feral sluice What ?

[night cloak]

Yes of course . It is different.

[feral sluice]

Arc can u change nicks?

@wraith brook ur name is inappropriate. It can't be pinged easily

[dark sapphire]

@night cloak ok

[night cloak]

Nope . You can ping active moderator or administrator to do so, @feral sluice.

[wraith brook]

@feral sluice Pinned ?

@feral sluice Ok

[feral sluice]

@wraith brook pinged* get ur nick changed please

[dark sapphire]

What about the G36C? did not come to beta

[feral sluice]

@dark sapphire might come out in future

[dark sapphire]

well what do you think of the update when it comes to rumors of December 20??

[feral sluice]

@dark sapphire we don't have any information yet...check #community-news for more

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

Hello, @spice gulch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[wraith brook]

@dark sapphire Rumours may or may not be true . Wait and have a eye on #community-news .

[soft stirrup]

So with the bus thing i posted

SL | Zaidxxx threw a nade at me and knocked himself

While i was in the blue bus

[night cloak]

Well. Some of the bugs are already known to the devs. Like this one. As this is common and reported several times even by content creators . So it is more than likely it will get fixed in future update , @soft stirrup.

[jolly moat]

Will we get free skin for pubg mobile bday

[soft stirrup]

Ok

At least make it so u can leave

I got in from the house door right next to it

Make no door on bus right there so u can go in and out

[night cloak]

You can suggest that to in game customer service , @soft stirrup.

[soft stirrup]

Oh

2 mins late

Lol

[wraith brook]

@jolly moat There is nothing like that now . Wait and see.

[soft stirrup]

Welp thx ima get back to me helping build ppl's discords bc they hired me

[native flare]

I can't downlaod pubg pls help meh

[pale falcon]

game is terrible, constantly lagging and it’s not because of my connection but the game itself is slow and buggy

[native flare]

Not the game its ur phone

[pale falcon]

it’s the game

[native flare]

Wat is ur phone

[wraith brook]

@pale falcon Make your device is capable of running the game . It should have atleast 3gb Ram available.

@native flare Why can't you download ? Explain more .

[native flare]

My internet is great idk why

I did all

[wraith brook]

@native flare Android user ?

[native flare]

Yep

[wraith brook]

@native flare Try downloading it from the link given in pinned messages of this channel.

[native flare]

Ok

Ty

[night cloak]

What issue you are facing while downloading @native flare?

[native flare]

Nothing when the download is done it says you cant intsall it

I tryed like 8 times

[wraith brook]

@native flare @night cloak I know that issue very well.

[native flare]

Tried*

[night cloak]

Where are you downloading from, @native flare ?I will recommend downloading from play store..

[native flare]

Play store

Its says like erorr something

[wraith brook]

@native flare Download from link.

[native flare]

Downloading

[night cloak]

Yea try from link if it works.

[wraith brook]

@native flare It's only way . I also face that issue with every update . Reported it numerous times but nothing happened.

[native flare]

Is my issue common?

[wraith brook]

@native flare Yep

[night cloak]

Did you reported it in game , @wraith brook ?

What's the error though?

[native flare]

I downloaded it in play store but when i needed space i have to delete it temporaryly then when i download it i cant download it any more

Temporarily*

[wraith brook]

@night cloak Playstore gives error when it is half downloaded.

[night cloak]

Pubgm yt channel has more subs than pubg official yt channel😂

Any error code , @wraith brook ?

[native flare]

Mine is full

[night cloak]

Do you need any help , @night cloak ?

Nah i just need to reinstall my game because if i play mirmar the screen is full black i can still move tho

@night cloak

Yeah. Black screen on miramar is common issue for some devices. I hope it will get fixed in next update. Don't forget to report it in game so devs will know about it , @night cloak .

I already did😶

[wraith brook]

@night cloak Are these causing any trouble to you ?

[night cloak]

Which device you are using , @night cloak?

[wraith brook]

@night cloak It's a resolution issue . You shouldn't be worried if your game runs properly.

[night cloak]

There is a new feature coming in the next update which should fix this issue, @night cloak. You can select screen according to the type of your device it might help.

[wraith brook]

@night cloak Yes wait for the update .

[foggy halo]

Anyone help?!!!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[wraith brook]

@foggy halo What is your issue ?

[dull vapor]

Why while playing it suddenly showed data file has been changed and banned me for months?

i was playing fine for 2-3 months

@Admin

[tidal warren]

Because you most likely either used cheats, downloaded the game off of an unofficial source, used cracked or modded version, used GFX Tools. @dull vapor

The system rarely bans users that are innocent.

[feral sluice]

@dull vapor for months? That's likely to be caused because of u used GFX

[dull vapor]

but i played with gfx for 2-3 months

it was fine

any way to get unbanned?
I uninstalled PUBGm but now I cant download it from Play Store

[feral sluice]

@dull vapor read #481198147478224896 2.9

[dull vapor]

is there way to audjust graphics like GFX tool does?

[feral sluice]

@dull vapor no... gfx tools alter with pubgm scripts and it leads to ban

[dull vapor]

ok

but CS doesnot reply at all..
not even my previous question which i asked 7 days ago

[feral sluice]

They are busy @dull vapor

[errant hinge]

I need help

I cant get extreme fps

Pubgm is fked up

[dull vapor]

ok

[feral sluice]

@errant hinge what are ur phone specs?

[errant hinge]

:(

S8+

Everyone is able to play on extreme while i am stuck with high :/

[feral sluice]

Try clearing game cache @errant hinge

[errant hinge]

Did

Even repaired client

[feral sluice]

I think fps are locked for ur device @errant hinge

[errant hinge]

What?

[feral sluice]

@merry sandal refer this guy problem please

[storm flume]

When you require assistance, please be patient and do not mention several moderators. The moderation team will reach out to you as soon as possible.

If you would like to provide assistance to fellow community members, please abide by the following guidelines:

:white_small_square: The moderation team has the first priority when it comes to providing assistance. This is to ensure proper communication and to avoid any possible confusions. Do not interrupt the moderation team, and wait at least 3 minutes before jumping in if a moderator has not already done so.

:white_small_square: Do not interrupt other community members while they are providing assistance. In case wrong information is provided, they can be informed in a separate channel or privately, so the situation can be properly addressed.

:white_small_square: #questions is intended for PUBG MOBILE-support related matters only. For any support matters related to the Discord server, please refer to #discord.

:white_small_square: Refer to the moderation team when you do not have information regarding a certain matter. It is always better to provide correct information instead of false information, guesses or assumptions.

[lime juniper]

Apologies for the interruption. We had to create a new embed.

[feral sluice]

Is it regarding me error? @lime juniper

[lime juniper]

No, not at all.

[feral sluice]

Oh sorry i thought so

[errant hinge]

I hope i get some help

I am legit pissed at the game

[lime juniper]

I do not know what has been said here. I simply created the embed, because the previous one could not be found in the dashboard to be edited.

[feral sluice]

@lime juniper please refer to @errant hinge problem

[lime juniper]

Hello, @errant hinge!

Sorry to hear that you are having issues with the game. Have you tried adjusting your device's screen resolution?

[jovial wolf]

When Is The Update Release Date?

[lime juniper]

We are afraid we do not know that at the moment, @jovial wolf. Keep an eye on #news.

[jovial wolf]

I Heard Rumors About Dec 20🤔 🤔

[lime juniper]

Rumors are but rumors, after all; they are not confirmed.

[jovial wolf]

Nice One😂

[feral sluice]

If you have further queries. Don't hesitate to contact us @jovial wolf

[jovial wolf]

Thankyou😁😁

[dull vapor]

And also I cant seem to download PUBGM again

I tried cache clear even changed google accounts?

[feral sluice]

@merry sandal @lime juniper ^

[merry sandal]

Download as in from the Play Store/App Store, @dull vapor?

[dull vapor]

cant, stuck at download pending
i have fear of getting permanent ban if i download from 3rd party sources

[stable ether]

@dull vapor
Uninstall Pubg and download again from Google Play Store

[dull vapor]

Thats what i was trying to do @stable ether

[merry sandal]

Have you also tried clearly the cache and data of the Play Store before trying to install the game again?

[dull vapor]

yes i did that

[lime juniper]

Do you know which error code that is displayed?

[dull vapor]

no just stuck at download pending

[surreal sage]

When update?

[dull vapor]

normal download works

on chrome

[merry sandal]

The download, on the Play Store, doesn't work, correct?

[dull vapor]

yes

[hexed girder]

Have you checked is any other apps getting updating?

[feral sluice]

Yes^

[stable ether]

@surreal sage
No anouncment about the update yet

[merry sandal]

And am I correct to assume it's the same for other apps as well, yes, @dull vapor?

[feral sluice]

It's a problem in my also

[dull vapor]

nope i have made donot auto update apps

[surreal sage]

@stable ether ok, thanks

[dull vapor]

yes Arsalan

[hexed girder]

@dull vapor are you in wifi or data?

[dull vapor]

Wifi

[merry sandal]

It's definitely an issue with the Play Store and not the game itself. I don't think I have heard of similar instances.

[hexed girder]

@dull vapor which moblie your in?

[feral sluice]

@merry sandal yo a dude in #chat is doing some inappropriate talks

[dull vapor]

i even uninstall updates of playstore and restarted my device

[hexed girder]

@dull vapor which moblie? Your in

[dull vapor]

Phoenix OS

[hexed girder]

Go to playstore and settings and app download perference and select to over any network and try downloading pubg @dull vapor

[merry sandal]

Do you have third party apps like ApkPure installed on your device, @dull vapor?

[hexed girder]

@merry sandal the is problem with playstore!

[dull vapor]

Nope @merry sandal

[hexed girder]

@dull vapor Try the thing i said up!

Go to playstore and settings and app download perference and select to over any network and try downloading pubg @dull vapor

[dull vapor]

Yes my device already have made the settings like that

[stable ether]

This is just my suggestion
Same issue happens with me
What I do is connect to a VPN and disconnect
It works for me

[dull vapor]

will try vpn

[surreal sage]

Can you keep playing the snow map?

[vital sluice]

For now it's still available in beta , u can. @surreal sage if u have already registered.

[stable ether]

Yes those who registered can play snow map in beta @surreal sage

[dull vapor]

VPn also didnot work

[hexed girder]

@dull vapor once try download any other app with your data and see is any application are downloading or not!

[dull vapor]

i even plugged ethernet cable did not work

[hexed girder]

Or try downloading pubgm with data @dull vapor

[dull vapor]

should i download from other sources like APKPure?

[hexed girder]

Noo

[feral sluice]

@dull vapor have u tried restarting ur phone?

[hexed girder]

@dull vapor Try with your data

[fleet jackal]

what's your issue ? @dull vapor

[dull vapor]

Yes I have restarted

[feral sluice]

Cleared cache? App data? @dull vapor

[hexed girder]

@dull vapor once try downloading with your data

And see if its downloading or not

[dull vapor]

Yes done all Bero

[fleet jackal]

what's the issue?

[vital sluice]

Guys 1 at a time.
Please be patient when one person is trying to help.

[dull vapor]

Tried that with hotspot didnt work

[fleet jackal]

wait can you tell me what's issue?

[hexed girder]

@dull vapor try your own data

[dull vapor]

how can i use data in phoenix os? :D

[fleet jackal]

@dull vapor would you like to tell me your issue?

maybe i could help

[dull vapor]

play store download stuck at download pending

[fleet jackal]

on emulator?

why not use tencent gaming buddy? @dull vapor

its more optimized on TGB

[surreal sage]

@vital sluice @stable ether okey, thanks

[dull vapor]

more lags in tgb and shuttering when ingame enemy come near

[fleet jackal]

wait imma give you solution

[dull vapor]

ok

[fleet jackal]

this might help

@dull vapor Launch Settings in your Android phone and head over to the Apps section and then switch to “All” tab. Scroll down to Google Play Store app and then tap on Clear Data and Clear Cache. Clearing cache will help you fix the download pending problem in Play Store.

[frail steppe]

Please fix support for 2018 iPad Pro 12.9” gen 3. Game does not fill the screen and some button sensitivity issues. Thanks.

[feral sluice]

@dull vapor try installing phoenix os again :p

[fleet jackal]

@frail steppe maybe mail them for quick response

[frail steppe]

@fleet jackal do u know where I can send the request to?

[errant hinge]

@lime juniper what happened to my query?

[dull vapor]

i have already cleared data abc cache.
Will do that again

[lime juniper]

I asked you above, @errant hinge.

[feral sluice]

@lime juniper what is the email for pubgm support?

[errant hinge]

Apparently i have tried clearing cache and clearing data

[lime juniper]

The e-mail service is discontinued, @feral sluice.

[feral sluice]

@lime juniper oh ok thanks

[lime juniper]

@errant hinge.

[errant hinge]

I did that too

[hexed girder]

@dull vapor clear data , and Cache data and force close the playstore and try once!

[dull vapor]

ok bro

[hexed girder]

Yeah!

[fleet jackal]

try this

[errant hinge]

Any mod will help me with my problem?

[feral sluice]

1 jan 1970? Nani?

[errant hinge]

I am legit pissed off rn

[fleet jackal]

@dull vapor

[errant hinge]

Just clear data of playstore and make sure none of the app is updating in background it will work

[lime juniper]

The developers will further optimize the game for your device, @errant hinge. There is nothing else that can be done at the moment aside from waiting.

[errant hinge]

@lime juniper well people are playing at extreme fps with same device while i cant

That sucks tbh

[lime juniper]

Do you have Android 8, @errant hinge?

[errant hinge]

Yes

[lime juniper]

What do the others have?

[hexed girder]

@dull vapor did it work?

[errant hinge]

You mean oreo right?

[feral sluice]

Yup

[lime juniper]

Yes.

[errant hinge]

Everyone ik has oreo

[lime juniper]

If the graphics option Extreme is not available to you, there is nothing you can do. The developers need to enable it for your device.

[stable ether]

Oreo

[dull vapor]

nope it didnt work

[errant hinge]

How can i reach out to developers

[umbral yarrow]

Whenever i play on miramar i get a black screen. Is there anyway to fix this?

[stable ether]

@umbral yarrow
Try repair

[umbral yarrow]

Repair?

[next bronze]

@errant hinge it depends whether your processor can handle it

[stable ether]

Repair button on log in screen

[errant hinge]

Well its the exynos variant

[umbral yarrow]

Oh ill try that. Thanks

[errant hinge]

It should handle it tho

[stable ether]

Np

[next bronze]

@errant hinge which exynos

or which samsung device

[hexed girder]

@dull vapor bro try clearing you Cache memory of your moblie and if you have file manager there is a option to clear junk files or clear cache memory clear everything and try downloading once! Bro

[errant hinge]

@next bronze 8895 s8+

[hexed girder]

@dull vapor did?

[next bronze]

@errant hinge pretty sure it doesnt support

[errant hinge]

Why the hell it doesnt

[dull vapor]

no it didnot

[next bronze]

it uses an adreno 540

540 is quite old

[hexed girder]

@dull vapor do it

[stark plover]

Anyone know how to join pubg mobile whatsapp group?

[dull vapor]

i did what you told me but it didnt help me

[stable ether]

@stark plover
There is no WhatsApp grp

[errant hinge]

Its not that old

[stable ether]

@stark plover
For general talks go to #pubg-mobile

[stark plover]

@stable ether there is whatsapp group

[next bronze]

@stark plover those are individual and unofficial whatsapp groups

they are created by other anonymous people

[hexed girder]

@dull vapor thats the only hope bro😩

[feral sluice]

👀

[next bronze]

@feral sluice wrong channel

lul

[stable ether]

@feral sluice
For general talk kindly go to #chat 👀

[umbral yarrow]

Repairing didn’t help

It’s stil a black screen

[stable ether]

@woven atlas help @umbral yarrow

[sleek plinth]

@umbral yarrow have you re-downloaded the game?

[umbral yarrow]

No

Not since the new updates

[sleek plinth]

@umbral yarrow can you do it, it might fix the issue you are experiencing.

[umbral yarrow]

I’ll do it. Thanks

[night cloak]

Guys is this legal thing to do? I want to use my pubg mobile account which is linked to twitter and use it for tencent buddy official emulator. Will I get banned if I use my original pubg mobile account on emulator?

[next bronze]

as long as the emulator is tgb, i dont think u will get banned

[night cloak]

And again I can use it on mobile rite?

[sleek plinth]

@night cloak no, it is not illegal and it’s 100% safe for you to do it.

[night cloak]

Okay thank you

I want to get into a streamers game

What's the best way to get into his game?

stream delay is 10 seconds

I'm in crown 4 and the streamer is in ace.
He lives 400-500 km apart

[swift mulch]

Please allow us to chat with crew members just like chat members

[night cloak]

@night cloak You know it better.

Uhmm

Okay

@swift mulch You can create a custom chat room with your selected players.

[rough horizon]

@night cloak it can be done if you're in contact with 'em in discord or something

But following the stream to get the codes, is tough luck

[night cloak]

Ok

I mean stream sniping

[umbral yarrow]

It’s fixed now thanks!

[sleek plinth]

@umbral yarrow have a great time playing and don’t forget about the Chicken dinners

[umbral yarrow]

Thanks and how can i forget it! I need ma chickens after killing a bunch of people

[feral sluice]

@umbral yarrow If you have more concerns related. Don't hesitate to contact us

[tough grove]

is it me or is there an issue with the peak button? it doesnt happen all the time, but sometimes it doesnt detect when i press on it.🧐

[night cloak]

Yea . I had faced the issue . When I click on peak option it automatically open scope . Please report it in game so it will be fixed in next update , @tough grove.

[tough grove]

@night cloak you can disable that. what im experiencing is that when i press the button my character doesnt lean, even when i try to press it a few more times it still doesnt detect. i have to wait like about a few seconds before it can detect again

[night cloak]

Yes. You can report it in game , @tough grove .