questions

[night cloak]

Anyone knows if I can get in-game goods for PUBGM offline finals if I can't make it there, I bought the ticket and everything?

[rare scaffold]

Can he disconnect his account with the FB?

[night cloak]

For that you will need to contact FB and recover your account through them

[bronze yarrow]

@rare scaffold What happened?

[rare scaffold]

@bronze yarrow look above

[wise radish]

It still just shows black I repair game

[half kayak]

@rare scaffold yes he can, does he have the messenger app?

[rare scaffold]

@half kayak lemme ask

@half kayak no he doesn't have it

[half kayak]

@rare scaffold can he still get access to his fb account?

[stuck widget]

@half kayak after getting some info let me know

[wise radish]

How I fix Miramar

[half kayak]

@stuck widget i will, dont worry.

[serene socket]

Hello, can someone help me here?

I have played a few sanhok matches now and never saw the sunny weather. Has it been removed altogether?

[stuck widget]

yes its shift to dynamic in 0.9.5 @serene socket

[rare scaffold]

@half kayak no he cant

[stuck widget]

weather will change frequently as game progresses @serene socket

[serene socket]

So no totally sunny weather throughout the match like before?

[wise radish]

Is there another way to fix Miramar

[stuck widget]

@half kayak is customer service closed today

@wise radish redownload game

[wise radish]

Redownload rlly

[stuck widget]

i think some of data should have got corrupted

[tardy grove]

Redownload map

[wise radish]

How I do dat @tardy grove

[stuck widget]

clear data in settings and download again

try clearing cache first

[wise radish]

oke

[distant falcon]

Glitch

[icy carbon]

My games keeps on loading almost every time

[stuck widget]

@half kayak i messaged support hope they reply soon

[night cloak]

Report it in game, @distant falcon.

[tardy grove]

@stuck widget me too

[night cloak]

So you can't get passed from loading screen, @icy carbon?

[icy carbon]

No, it keeps on loading when I’m in a match

[jolly oxide]

Repeatedly getting encountered by hackers. Even the top 2 guye in Asia are hackers. Necessary action against them needs to be taken.

[icy carbon]

@jolly oxide TPP Solo?

[jolly oxide]

Tpp squad

Asia

[night cloak]

Are you on wifi? @icy carbon

[icy carbon]

@jolly oxide A lot of people have reported them through customer service tho

@night cloak Yea

[jolly oxide]

Where is the action?

Is tencent blind to this issue?

[night cloak]

This problem happen sometimes with wifi .You should report the issue in game so it will get fixed , @icy carbon.

[icy carbon]

@jolly oxide I don’t think hackers who buy royal pass get banned

[night cloak]

@vital sluice can you help me?

[vital sluice]

@night cloak yes?

[night cloak]

So whenever a vehicle is near by, my game freezes. Do you know how to fix it?

[vital sluice]

Haven't heard about this issue, which device do you play on? @night cloak

[night cloak]

iPhone XS Max @vital sluice

Could it be that I have discord running at the same time as the game?

[vital sluice]

Not sure about iOS ,but have you tried using the repair option? Also you can try once without any app running in the background and see if the game continues to freeze after that. @night cloak

[night cloak]

@vital sluice ok I’ll try that. Thanks

[gritty lava]

i die by noobs who cant even aim PLS FIX

[night cloak]

Why

They don't listen

[gritty lava]

@vital sluice

[night cloak]

Where is the patch fix

Where is the scooter

[gritty lava]

Ive repaired pubg and it still does this

[night cloak]

Where is m762 in training

[vital sluice]

@gritty lava what's the issue? Can u explain

[night cloak]

Yeah I have run into this problem too

[vital sluice]

@night cloak the scooter is in-game,it's very rare and I've reported it and the m762 Missing in training also . Let's just wait for the devs to react. It will take the time.

[night cloak]

Oh

[grand hare]

M thinking that I lost this season too nd it's rewards becoz of card prob....I will be happy if they consider on my suggestion before season 4 ends so that I can buy nd have all skins camos nd dresses

Becoz of dresses only I m thinking to purchase RP

[sour jackal]

What bots exist

Sorry why

[grand hare]

To get kills nd players easily increase their level....Up to diamond

[nimble hamlet]

It's bc when a game don't fill up woth 100 players the bots get in to fill it up

[night cloak]

You can play hardcore mode if you font want to face bots or you need to be in higher tier to get less bots, @sour jackal.

help plz

[next bronze]

U play on asus zenfone?

[night cloak]

no

[next bronze]

I only seen happen to them

Then idk ¯_(ツ)_/¯

What device do u play on

[night cloak]

mi 6

Did you downloaded game from other sources or you used Gfx tool? @night cloak

xiomi 6

no i didnt used anything

i simply downloaded it from google play

[next bronze]

File claim then

[night cloak]

What if you click on that file clam option, @night cloak?

they said that talk to us asap or redownload pubg

So did you reinstalled, @night cloak?

ya

[next bronze]

Reinstalling wont work

[night cloak]

but problem still

continue

[tardy grove]

Same problem

[next bronze]

Then use the customer service email

[night cloak]

You might have used something which modified system files 🤔

[next bronze]

To file claim

[tardy grove]

I mailed them

[next bronze]

Then wait for an answer

[night cloak]

I heard that mails won't work .You will get reply from bot if you have mailed.

[next bronze]

Sometimes the bots dont even answer to ur questions properly

So the best option is to wait

[night cloak]

Do you both remember any changes you have made before this issue happened with you, @tardy grove & @night cloak?

[gritty lava]

@vital sluice ive been playing then that pops up "Match has ended" but there 70+ people in game i just started playing in that match

[vital sluice]

@gritty lava did you die and by chance exit the game for a while?

[tardy grove]

@night cloak nope

[gritty lava]

I didnt die i was gunna kill a guy but then it said match ended and my other teammate was alive then i died and it forced me back to lobby

@vital sluice

It was my 1st game btw

[night cloak]

Okay, @tardy grove.

[vital sluice]

@gritty lava has it ever happened again after that?

[gritty lava]

Yeah

[dreamy wagon]

Anyone Got Any Solution For Error Code 1???

[gritty lava]

several times

[vital sluice]

Then you should try and use the repair option in-game and see if it works . If not do contact the customer service in-game and let them know about this issue.
Make sure you don't have any apps running in the background while playing the game too @gritty lava

[night cloak]

What is that error, @dreamy wagon?

[dreamy wagon]

@night cloak Failed To Start Emulator Error Code 1

[gritty lava]

@vital sluice i did all of that lol and remove all apps in the background when im playing

[night cloak]

You can ask about the required solution in #emulator-support , @dreamy wagon.

[dreamy wagon]

Ohh sorry

I thought i am on Emulator Support Itself

[vital sluice]

@gritty lava which device are you on?

[gritty lava]

vivo y69

its a pretty good device lol

but ill buy a Xiaomi Mi8 SE heuehue

[deep pivot]

Hello guys need help

Someone here who will help me out

[night cloak]

Yes,how can I help you? @deep pivot

[deep pivot]

Sensitivity setting 😞

@night cloak

[night cloak]

You need good sensitivity settings, @deep pivot?

[gritty lava]

@vital sluice

[deep pivot]

Yes i need good sensitivity settings because my phone doesn't support gyroscope, i can kill so many people better then they do but whenever enemies come in front of me, my phone lag a little bit , still i give so much damage to them, but at last i killed by them,

@night cloak

[vital sluice]

@gritty lava it shouldn't be occuring after repairing the name ,the last option is to reinstall the game and try .

[night cloak]

This is not the problem of sensitivity .There are some issues with the optimization.You will face lag when enemies are nearbie.Hope it will get fixed in the future, @deep pivot.

[gritty lava]

hmmm mk

[deep pivot]

😟 @night cloak thanks but still i want better sensitivity settings , please help me out

[night cloak]

There is nothing good or bad.Choose what you are comfortable with .If you still want to follow other sensitivity settings you can check out content creators video made on sensitivity on YouTube, @deep pivot.

[deep pivot]

Content creators? Is that name of that channel

@night cloak

[night cloak]

I mean youtubers .Just search on YouTube "Best sensitivity settings for pubg mobile", @deep pivot.

[deep pivot]

Hmmmn thanks

@night cloak

[night cloak]

You're welcome, @deep pivot.

[deep pivot]

😇

[tardy grove]

Hope 😭

[opaque mist]

@tardy grove have you used gfx?

[tardy grove]

Np bro

No*

I dont think they gonna reply

I must wait 2 months 😥

My elite pass is a waste

I wont buy anything from now

Lesson learnt 🙏

[hexed yarrow]

Can anyone explain what's the problem

[night cloak]

You can't put special characters in name, @hexed yarrow.

[hexed yarrow]

There must be few characters which are allowed ?

[night cloak]

Nope they are not allowed after update, @hexed yarrow.

[hexed yarrow]

Buyt few of my friends just changed their names like that

but**

[night cloak]

They must have been changed there name 1 or 2 months before, @hexed yarrow.

Plz add a vault feature in the game because the whole having to hold the jump icon is stupid. I died so many times because the stupid character keeps jumping on the wall instead of climbing the damn object. Honestly add this

[craggy hemlock]

There should be an option to cancel vaulting half way through

[hasty whale]

Hey, the beryl doesn't show up in the training camp ???

[worn hollow]

Hey guys

I have a problem with my bt headset

When i turn on the mic the audio is creepy

When i turned it off the audio seems alot better

Only when i use bluetooth headset

Please help

[vocal minnow]

@hasty whale It doesn't show up for anyone, but the gun is available.

@worn hollow Since when are you facing this issue?

Have you tried using wired headphones?

[worn hollow]

Since i bought my bt headset and diacovered this issue

Yes

[vocal minnow]

How's the audio on that?

[worn hollow]

When i use the wired no problems

Good on both mic on and mic off

I tried another bt headset
Same problem

[vocal minnow]

I suggest you to use wired headphones for now, users have faced a lot of issues with wireless headphones.

Till the fix is out, stick to wired headphones.

[worn hollow]

Ok

I wish you solve it
The bt headset is very comfortable

[vocal minnow]

I understand, but for now use wired.

[vocal minnow]

We are talking about a mobile game here.

[worn hollow]

Does this joystick cause ban ?

[vocal minnow]

Nope, usage of it in tournaments sure does. @worn hollow

[worn hollow]

But in classic and arcade no ban right ?

[vocal minnow]

Yeah.

They aren't allowed for tournaments.

[worn hollow]

And also the bt mouse and keyboard ?

Thank you very much for your kindly support

[vocal minnow]

Nope not allowed for tournaments/e-sports. @worn hollow

I suggest you to please refrain from using them as well. @worn hollow

[worn hollow]

@vocal minnow best regards

[vocal minnow]

Have a good day mate 👍. @worn hollow

[upper osprey]

Nothing is allowed in tournaments that give you an unfair advantage over other players

[vocal minnow]

Yeah.

Triggers, controllers, keyboard and mouse, etc (tournaments) = ban/disqualification.

[worn hollow]

Why you suggest to stop using it as long as it doesnt count as cheating ?

I dont play tournaments

[upper osprey]

Then why are you asking about tournaments m8?

[worn hollow]

I am not
He told me that it cause ban only in tournaments

[vocal minnow]

When you use external gear which is attached to your phone, it gives you an unfair advantage over other players, it's mentioned in tos as well.

@worn hollow

If you are done with your queries please move to the chats.

[worn hollow]

Thanks

[vocal minnow]

Anytime.

[night cloak]

Pls add M762 into training mode

[vocal minnow]

It will be added, don't worry. @night cloak

[stark hawk]

I thought the lag issues will be fixed till this update but nope looks like things for work out for me will it.. after the starting of s3 my ping was 70 to 120
But after the starting of s4 my ping keeps jumping at 200+ gg pubg great job at improving your gameplay!

[next bronze]

Does this shirt actually allows you to repair cars ingame?

[stark hawk]

Lmaooo

[upper osprey]

@stark hawk might just be server lag from the recent updates it should work itself out soon, after updates it causes little higher ping then normal

[vital sluice]

@next bronze lol, no it doesn't.

[next bronze]

Oh ok

Thanks for the clarification lol

[cunning prairie]

I'm not able to use the quickscope switch option even though I have enabled it in the options

[next bronze]

Reset controls layout in controls

[upper osprey]

Correct

[cunning prairie]

Isn't there any other way than to reset it? I've worked hard to create claw layout

[next bronze]

Not at the moment

[cunning prairie]

OK thanks

[wooden oasis]

@vital sluice. Hahaha

[hasty whale]

@vocal minnowthanks man, why it doesn't show up??

[proud briar]

pls help my account banned two mount

[upper osprey]

Any idea on how this could have happened
@proud briar

[proud briar]

No Idea.....

why my account banned two mount ?

[median marten]

Did you buy any uc via a friend ?

[upper osprey]

Did you have low Merit @proud briar

[median marten]

Or how did you install pubg to your device

[next bronze]

@median marten i bought UC via a friend nothing happened

Dont download pubg mobile from apk files

[median marten]

@next bronze some people do bank refund which will get you banned

[proud briar]

No ...dont have a any UC my account

[median marten]

@proud briar how did you install pubg to your mobile than

[upper osprey]

Yeah download Ten Cent Emulator if on PC, downloading it from unofficial places will get you banned

[proud briar]

official emulator ....is then auto download pubg

[median marten]

This is not correct channel for emu

[proud briar]

i am use Tencent Gaming Buddy official emulator

[upper osprey]

Using a cracked version of the game, delete the Gaming Buddy and reinstall it, make sure you know your log in information before you do this or you will have to start over

[median marten]

@proud briar this channel is pubg mobile support not emulator

[proud briar]

pls help me ......Tencent why my account Banned.....

[upper osprey]

@proud briar your not banned delete the game and reinstall it, the game you have installed is broken

[proud briar]

ok

[upper osprey]

Let me know if it works for you then

[next bronze]

@upper osprey it doesnt work for most people

[median marten]

Syzs.qq.com/en/

Thats where you should download emu from

[upper osprey]

If it’s saying it’s “Broken” it could be one of 3 things I know of APK download, Unofficial Emulator (this is fixed I believe) and or the game is just broke after the update making the game unable to launch

[median marten]

Myzery i am tgb telegram group admin. No such broken updates are there.

[undone orchid]

2 guys in my clan got also this msg

and several friends

so whats up with it?

[half kayak]

@proud briar please go #504819353049628683 and tap 🇪 for better emulator supports.

[proud briar]

ok i will try

[hexed jasper]

Hello guys

Guys can we get pubgm a suggestion?

Why we play and have fun with this game and try our best to get a good ranks and at the end of the day the emulators ppl gets everything ?so remind me what is the name of this game ..... pubg MOBILE not PC

[night cloak]

@hexed jasper Dude to remind you there are ipad's players too and ios runs this game more smooth than emulators

Hello any moderator available right now I want to contact urgently please reply

*Game moderator or game regarding employee

[tardy grove]

@proud briar i got same message

@upper osprey i get same problem in mobile

[night cloak]

How should I contact developer???

It's urgent please tell

[tardy grove]

@night cloak what happen?

[undone orchid]

alot of ppl got banned this night for game guardian 😉

and thanks devs for it ❤

[night cloak]

@tardy grove actually I purchased elite royal pass(600uc) and calculated that how much time it will take to complete 100 RP points. But I find that 8 weeks are not sufficient (96.4 RP) to complete 100. So I want to tell this problem to the developer so may be they postpone the date of ending royal pass or add 1 more week so that we can complete 100 RP

@tardy grove ??

[tardy grove]

Hmm

However

[night cloak]

Somebody help me please regarding this

[tardy grove]

They wont do that

[night cloak]

@tardy grove but why this is unfair for us

[tardy grove]

They just want us to buy levels with the UC they give

So that we will put money to buy next season elite pass

[night cloak]

😕😕

But at least i should try maybe it helps

[tardy grove]

See i brought elite pass and now they ban till jan 24

[night cloak]

@tardy grove why ??

[tardy grove]

Waste of money

Who knows

I brought nearly 2000uc

I wont spend a rupee on this game again

Lesson learnt @night cloak

[proud briar]

i download a lattest version .....but not fix this problem .......pls help why my account banned two mount ?

[night cloak]

@tardy grove yeah

[proud briar]

Realy This game reay Waste of Time ....Waste of money ........Realy very bad......Game elgithm is very bad psl check the game.....

[median marten]

You wont listen or understand what we are saying.

[proud briar]

whatever .........

[tired fractal]

help

[night cloak]

Umm

Well

I think you can't do anything.

[tired fractal]

not even quick chat

cant communicate with my teammates

[night cloak]

use mic man

[dusty quest]

have you tried using the repair button?

[night cloak]

well i can't help

Oh

[proud briar]

@median marten ya account banned without reason this is game fault....not my fault......

[night cloak]

Yeah

Thx colton

[dusty quest]

👍

[tired fractal]

yes

[median marten]

@proud briar My account is not banned. And i told you i am an administrator of TGB telegram group.

[dusty quest]

@tired fractal was your teammate young?

[tired fractal]

yes

[dusty quest]

thats probably the reason

[tired fractal]

?

[dusty quest]

that is annoying though

[tired fractal]

even when i play with youtubers like pb

still

[dusty quest]

it says to protect younger users

[tired fractal]

yes

[dusty quest]

does this happen with anyone else?

[tired fractal]

idk

[tardy grove]

He must have used bad words

[tired fractal]

no

[tardy grove]

Someone reported u for bad language

[tired fractal]

no

[proud briar]

@median marten ok soo pls check my account pls help me .....

[tired fractal]

never said anything bad

[tardy grove]

@proud briar no help bro

I also have to wait till 24th January

[gaunt smelt]

does changing the flag have an impact on the connection?

[tired fractal]

no

[median marten]

@tardy grove if this is regarding emulator i suggest you use the emulator channel or the Telegram group.

@proud briar regarding emu support please use the emu channel.

[gaunt smelt]

I am from Indonesia but I wear the Polandia flag, when I play the connection is not stable

[junior gale]

@gaunt smelt the flag doesn't affect anything.. just the regional leaderboard

[gaunt smelt]

when I play the fpp duo I often meet player india that makes my ping yellow to red

[junior gale]

I'm from the UK and have the flag of Bhutan and I still play with 20 ping

[gaunt smelt]

wew

[junior gale]

@gaunt smelt maybe you should check on which server you're playing on because the game swap it for no reason.. or its your own internet connection

[gaunt smelt]

I play fpp duo to meet player india ping me up to 120ms

I play on Asian servers, if I meet Indonesian players, my ping is better, if I meet player India Ping, I get worse, I often meet players from India.

ping me up to 400ms

[sleek plinth]

@gaunt smelt other players won’t affect your gameplay experience, either ping or anything else

[loud plover]

Link?

[tidal warren]

What link are you asking for? @loud plover

[loud plover]

invite link

[finite jacinth]

can someone help me? My Facebook account got hacked then I can't log in to my pubg account anymore

[tidal warren]

@loud plover #discord

@finite jacinth please, you will have to contact the customer support of FB. PUBGM does not have access to your FB account.

[night cloak]

Have any1 here have faced a internet hacker?
Our ping were <70 but when he shooting at us, all of us have a kind of lag, he just shoot, then the lag, then we die
Just make sure this is a hack
(Reported the guy in-game)

[tidal warren]

Well, I have seen users complain about ping spikes once they get closer to their enemy, am not sure whether you truly were killed by a cheater or by a normal player. Also, there is no such thing as an “internet hacker” in the form of them changing your local connection to manipulate your gaming experience, simply isn’t possible. The issue is with the game, doubt it was a cheater. @night cloak

[median marten]

Emu users have this spike when encountering enemies

[night cloak]

You mean facing lag near enemies, @median marten?

[tidal warren]

Other users as well. @median marten

It’s not just EMU, has to do with the server connectivity.

Servers are shared so it’s all across the board for all users.

[rare helm]

I got banned... Are you kidding me.. For no reason.. I am a 58lvl player... And the banned me for no reason.. Are you serious...

Any help.. Will be appreciated

[night cloak]

Please Contact in game support .Discord staff can't help you with that, @rare helm.

[rare helm]

Okay ty

[night cloak]

No problem.

[opaque mist]

@rare helm did you use a gfx tool

[rare helm]

Never my is good enough to play this game in smooth graphics

Phone i mean

[opaque mist]

how long is the ben for?

[night cloak]

You can contact to devs by in game customer service option, @silk briar.

[rare helm]

My account is fine till morning.. But when i just open this game right now... It's say data has been changed

29.1.19

[opaque mist]

post a ss here pls

[silk briar]

found the email thanks

[night cloak]

Yea this issue is happened with lots of players . Hope they will find the solution for it, @rare helm.

You will probably get reply from bot via email, @silk briar.

[tidal warren]

Hello, yes, some staff say that the pop up is a bug. Your account has not been suspended. @rare helm

[night cloak]

It's a bug?

[rare helm]

But i can't logged in

[leaden pumice]

What exactly is this bug?

[tidal warren]

Where did you download the game from? @rare helm

Is your iPhone jail broken?

[rare helm]

Nope mine is android and not rooted..

From apk pure

[tidal warren]

Well then, you will have to wait then.

You should always use the official marketplace to download PUBGM from.

Hence, this has been debunked, not a bug.

[rare helm]

I know but it's 2gb and i don't have wifi you know

[leaden pumice]

Why dont you get it from the google play store anyway?

[silk briar]

@night cloak why u telling lies?

lol like if u dont know just dont say anything

[night cloak]

You can confirm from @tidal warren, @silk briar.

[tidal warren]

@rare helm we can’t do anything, plus the PUBGM support cannot aid you in any way since you did not use the official marketplace to get the game from in the first place.

[silk briar]

ive wrote them before and got a response

[tidal warren]

Apk pure could be providing the cracked version.

[leaden pumice]

@PA Why not get it from the Google Play Store?

[rare helm]

Okay i think that's the problem...

[tidal warren]

You never tagged me to ask me a question. So stop lying. @silk briar

[silk briar]

tf u talking about?

[tidal warren]

I take my role seriously and always answer users.

[leaden pumice]

@rare helm It may be with big quotes

[silk briar]

i didnt tag u

the other dude did

[tidal warren]

Watch your language.

You’re here to try to get help, no need to be rude.

[rare helm]

What ever.. Quitting this game.. 🤑

[tidal warren]

That’s your choice. @rare helm

[rare helm]

Cya folks

[leaden pumice]

Let's all be adults and dismiss the argument

[tidal warren]

@leaden pumice do you need help?

[leaden pumice]

Yes

Wait I gotta go back

Forgot what it was

No nvm

[tidal warren]

Well then, please leave the channel if you don’t have any questions.

Move over to #chat or #pubg-mobile.

[silk briar]

@tidal warren how am i lying and how am i being rude??

where u gettin this from

i asked a dude for support email that he didnt know and then says theyre bots

if anything youre being rude

[oblique zephyr]

Local they're bots, I've sent multiple emails to them and you get responded with automated messages, better yet my last email they didn't even bother to reply to

[tardy grove]

@rare helm i also got ban 😥

[night cloak]

This is what I was trying to say, @silk briar.

[hard urchin]

i need some help
when i am shooting my gun suddenly stop after firing 15 bullets

and it lag in close combat

@lime juniper

[tame hornet]

please spawn beryl m762 on training i need it to practice

[night cloak]

It's a in game issue .Hope it will get fixed in future, @hard urchin.

[hard urchin]

@night cloak oo thx i was getting furstrated due to it

[night cloak]

You're welcome.

[clear gale]

Matchmaking is taking too much time

[hard urchin]

@clear gale easy turn off auto matching or that language button off

[night cloak]

It's a known issue.It will might spawn in next patch, @tame hornet.

[clear gale]

@hard urchin it is off

[real hamlet]

Just a heads up for guys like me,if you buy a second trench coat in an attempt to complete the achievement for the bag,you won't get it.I just lost me around 562 silver fragments.

[haughty cypress]

Ehm.....it was pretty obvious, but alright

[real hamlet]

Yeah,it did seem obvious,nonetheless there's a limit a f2p player can go w/o having bag skins 😅

Worth a shot anyway cus i don't think the archery set is even vaguely possible

[tidal warren]

@silk briar we no longer provide the customer support email. Everything should be done through the in-game customer support option in the settings.

[tardy grove]

@tidal warren mailing is useless?

[tidal warren]

The Community Team wants us to direct users to the customer service in game. Hence, just use that.

[tardy grove]

How does it work?

[spare cliff]

can i post picture here?

[tardy grove]

I send a message then they reply instant?

[tardy grove]

How they reply us? @tidal warren

[night cloak]

Sure !If you need any help, @spare cliff.

[tardy grove]

Through mail or ingame?

[tidal warren]

They will reply in the game. @tardy grove

[spare cliff]

i found this

[tidal warren]

A dialogue window shows up.

[tardy grove]

Instant or i have to wait?

[tidal warren]

You will have to wait. @tardy grove

[spare cliff]

is that normaly?

[tardy grove]

I got account locked

[tidal warren]

Test it out yourself instead of asking questions.

[tardy grove]

And how theu reply

[night cloak]

Yep , @spare cliff.

[tardy grove]

I messaged them , i get reply next time i open game?

[tidal warren]

What do you mean by "locked"? @tardy grove

[spare cliff]

lmao i think they will get remove

[tidal warren]

Did you download the official game off of Google Play Store? @tardy grove

[tardy grove]

Yep

[tidal warren]

Not apk pure?

Are you 100% sure?

[tardy grove]

Just got this morning

Nope

[tidal warren]

Well then, you're using GFX tools?

[tardy grove]

I sent from friend phone i think

No gfx

I sent obb and apk from friend in shareit

[tidal warren]

Well, that's why.

I doubt there is a way to get it unsuspended.

You will have to wait.

You can tap on "File Claim" that is the only option.

You should never mess with the in-game files, unless it's beta.

[tardy grove]

Hmm

I mailed them

[tidal warren]

Good luck.

[tardy grove]

But now i have to contact via ingame?

[tidal warren]

As I said, tap on the "File Claim" option.

[tardy grove]

Yea thanks

I will get reply in it only right

[tidal warren]

It will bring you to the customer support in-game.

Since you cannot access it through the settings.

[tardy grove]

I mean if i tap again i will see there reply

[tidal warren]

Since your account is suspended.

[stuck widget]

@tidal warren i also got same issue

[tidal warren]

@tardy grove they will ask you for your email if I recall correctly, and then reply to you there.

[stuck widget]

But i download from play store and no gfx tool or shareit thing

[tardy grove]

Ok

[tidal warren]

@stuck widget you must have broken the terms of service.

Hence your account got suspended.

[stuck widget]

I and kashyap have same phone

[tidal warren]

Same applied, tap on the "File Claim" option.

[stuck widget]

Yeah i filed claim

[tidal warren]

It is not device based.

[stuck widget]

Ok but it's system and i think it can get glitch

Lets see what happens

Can u help me regarding this means can u contact support team for me @tidal warren

[tidal warren]

No. You will have to wait for their response.

Just keep in mind, the system does not mistakenly suspend users. If you got this pop up that means you broke the rules.

[tardy grove]

:😥

I didnt knew sharing app is against rule

[tidal warren]

Always download the game off of the official marketplace.

Or from the official website.

[stuck widget]

Lets see what happens

[lone loom]

wait wot

[tidal warren]

https://www.pubgmobile.com/en/event/royalepass4/

[lone loom]

i got the thing this morning

i mean i got banned too

[tardy grove]

🙏

[stuck widget]

Atleast will get to know reason after reply is given by support team

[tidal warren]

Not pointing out the Royal Pass, pointing out the website.

[ocean crater]

@lone loom for what?

[tidal warren]

@tardy grove what device are you on btw?

[stuck widget]

Pubg is broken 😂 everyone is getting ban today

[lone loom]

@ocean crater no idea LOL

no GFX no modification..nothin

[tardy grove]

Asus zenfone

[ocean crater]

If many people are getting banned for the same reason maybe something's wrong

[stuck widget]

Can u send screenshot @lone loom

[lone loom]

yah

[tidal warren]

Means you broke the terms of service. @lone loom

You have to download the game off of the official marketplace.

[lone loom]

@tidal warren come on dude

[tidal warren]

Also, do not move the files around, do not mess with the in-game files.

[stuck widget]

Yeah man Everyone will not break terms of service @tidal warren there should be something wrong in game

[tidal warren]

Read FAQ 7.3 #481198147478224896.

[lone loom]

no mine is pure playstore version

[tardy grove]

I didnt had data so i send from friend

[stuck widget]

Its a software and as software engineer ik games can have bugs

[lone loom]

i was pushing ma KD and trophies and got banned

great job PUBG

[stuck widget]

Me too

Same thing

[tidal warren]

Feel free to discuss this further in #pubg-mobile or #chat.

[lone loom]

here s the ss

[tidal warren]

@ocean crater that is complete bogus lol.

[marble thicket]

What is Royale pass mission card(Season 4)?

If i buy it what benefits i will get?

It costs 25 UC

[tardy grove]

@tidal warren but my elite pass will be wasted 😭

[tidal warren]

You can scroll through the benefits in-game. @marble thicket

[lone loom]

@tardy grove mine too mahn 😦

[stuck widget]

Lets see what happens

[tidal warren]

Wait for the customer support to reply to y'all.

[stuck widget]

Its a bug i think

[ocean crater]

Can we get to level 100 s4 rp without using the 500 rp from s3?

[marble thicket]

@tidal warren can u explain me what you are saying? I don't get it

[tardy grove]

Waiting is the key now

[tidal warren]

@ocean crater nope.

@marble thicket tap on the RP icon in-game, there you will be able to see what rewards you get from the Season 4 RP.

[ocean crater]

😢 not even 97?

[lone loom]

@tidal warren how do i contact customer support ?

[tardy grove]

@ocean crater u get to 96.5 only

[stuck widget]

Everyone can't break terms of condition same day

[tidal warren]

@lone loom tap on the "File Claim" button.

[real hamlet]

@tidal warren Well that's underwhelming

[lone loom]

@tidal warren then ? just say hey ?

[ocean crater]

No

[stuck widget]

Guys @tardy grove @lone loom Screenshot this conversation to customer support in game

[marble thicket]

@tidal warren means if i buy it then i can compelete Premium RP Missions and collect rewards up to certain extent?

[opaque mist]

@stuck widget not everyone can but pubg can update their software and detect a lot more things and ban all those players

[tidal warren]

@marble thicket depends on how many RP points you get, there are different daily missions and RP missions as well.

[ocean crater]

Well false bans do happen. maybe that's what happened

[tidal warren]

Are you all on Android?

[stuck widget]

Yes

All androis

[tidal warren]

those who got suspended.

Because I am on iOS and no suspension.

[lone loom]

yes

android

[tidal warren]

Well, RIP Android users.

[ocean crater]

Imma try opening the game on my android phone

[stuck widget]

@opaque mist my friend also got ban today on same Phone asus Zenfone Max Pro m1

[lone loom]

-_-

[ocean crater]

will I get banned?

[tidal warren]

@ocean crater please check.

[lone loom]

free ban for all

great day

[night cloak]

there is still a bug with the s616 double barrel

[tidal warren]

Are you all on ASUS Zenfone?

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[stuck widget]

Yes me @tardy grove and my friend

[tidal warren]

@lone loom are you using the ASUS Zenfone?

[ocean crater]

I have a Samsung J7+

[tidal warren]

@ocean crater please, open up the game to see if you did get this pop up.

[ocean crater]

I usually use my iPad Air 2 to play

[night cloak]

i got an iphone xs max

[tardy grove]

@night cloak u also got this?

[ocean crater]

Opening right now. Good thing i didn’t get that popup

[tidal warren]

No, they did not. @tardy grove

[lone loom]

@tidal warren no i got OnePlus 6

[night cloak]

jk i got a iphone 8

what @tardy grove

[tidal warren]

Then I doubt it is device based. Did you use GFX tools in the past?

[tardy grove]

😦 @night cloak u gpt this message?

[tidal warren]

Just tried them out?

@tardy grove they did not.... -___-

[tardy grove]

I asked him ;)

[tidal warren]

Either y'all use GFX, messed with the in-game files or downloaded the game off of apk pure.

[ocean crater]

I have a problem with pubg on my Samsung J7+ tho. it looks too blurry. Did they not fix it in 0.9?

[tidal warren]

Or do you use the app Octopus?

[stuck widget]

Bro i have ingame purchase and from play store and if you download app from third party google doesn't allow to buy it

[tidal warren]

@ocean crater either your device cannot handle running it on better graphics or the optimization has not been improved.

@stuck widget are you using a VPN to play?

[ocean crater]

Before 0.8 it didn’t look blurry

[tardy grove]

I just moved obb file damn

[tidal warren]

There has to be something you all have in common.

[stuck widget]

@tidal warren bro i got wifi 20ms no vpn needed

[tidal warren]

Did you move in-game files around? @stuck widget

There has to be something...

[stuck widget]

Nope clean play store download

If u want i can give remote access to my device

[tidal warren]

Is your phone rooted? @stuck widget

[stuck widget]

U can check if u want

[tidal warren]

No.. wth.

[stuck widget]

No man new phone month ago

[tardy grove]

Mine rooted

[stuck widget]

I can share screenshot of that my phone is not rooted

[tidal warren]

I am not sure what caused this, just contact the customer support.

And see what they say.

I have never seen accounts get unsuspended.

So the chance that they will remove the suspension period is unlikely, unless this indeed is a bug.

We will have to wait and see.

[lone loom]

are you saying my acc wont unlock on that given date ?

[tidal warren]

It will unlock once the suspension is over. @lone loom

[lone loom]

it says it will unlock on January 24th

[tidal warren]

I meant unsuspended prior to the suspension period.

@lone loom then it will do so.

[lone loom]

lets hope it will 😥

[desert knoll]

Hi
Can i know
I was using pinger application to control my mobile network ping, will i get banned for using this while playing the game...

[tidal warren]

Well, that app only adjusts your connection, it does not directly interfere with the game, so I would say it's ok to use.

[desert knoll]

@tidal warren
Thanks...

[lone loom]

@tidal warren hey mate if ma acc is temp banned can i request for refund ?

[tidal warren]

@lone loom you will have to do so through the Google Play, I am not sure what conditions there are to refunds on Android since I am an iOS user. On iOS it directly states that refunds for UC are not permitted, window pop up during purchase.

[lone loom]

great 😐

[stuck widget]

Yeah playstore also didn't allow refund i think

[lone loom]

god ma money 😭

[stuck widget]

If have didn't done anything wrong

Support will unban u

Just chill

[ocean crater]

Unless you bought royale pass s4 you shouldnt worry

wait to be unbanned

[tidal warren]

Guys, if you truly did not break the terms of service or the End User License Agreement then you have nothing to worry about. It might be a bug. We will have to wait and see.

[stuck widget]

Yes

Kitkat is right

[lone loom]

KitKat is always right

😁

[tidal warren]

Also, perhaps I would advice you guys to read the terms FAQ 7.3 #481198147478224896, just to double check.

Make sure nothing was broken.

[stuck widget]

Yeah i checked everything and I'm fine

[tidal warren]

We already contacted the Community Team as well, about this issue.

Waiting for a response.

[stuck widget]

Its a bug

@tidal warren mate thanks alot

I also screenshoted all the official discord server chats regarding issue

To support ingame

That many players are getting same issue

U guys also send screenshots

Who got issue

Send screenshot that u have not rooted and buyed ingame stuff

[ocean crater]

Not me. I even opened it on an android phone

[stuck widget]

Invoices and all message it @tardy grove and @lone loom

@tidal warren customer support is closed today sunday?

[tidal warren]

They get hundred of messages on a regular basis so it takes them a while to reply.

Also, yes, they are not there on the weekends.

[stuck widget]

Ok

Thanks mate for raising issue to community team

[tidal warren]

No worries. Have a good one. @stuck widget

[stuck widget]

Thanks 😀

[rain pilot]

How come after EVERY match I have to go back and turn off auto match?

[tidal warren]

I have not encountered that myself. However, if your squad changes in any way i.e. some users leave and some users are added you might have to check for auto-matching option every single time. @rain pilot

Once the team is adjusted and you're missing in members the option might tick off on itself.

[rain pilot]

Ruining solo on squad

[tidal warren]

I have been playing tons of duo vs. squads and once the auto-matching is turned off it stays off.

[rain pilot]

Hmm idk then

[astral mountain]

Will the disconnect after every match be fixed? 🤔

[tidal warren]

I personally don't have an inside view into the workings of the developer team, so do not know. I cannot confirm that it will be fixed with the next update and nor can I dispute it. @astral mountain

We will have to wait and see.

[astral mountain]

Mmkay

[night cloak]

Its Still Not Showing The Quick Scope Change Icon...I Have It "ON" In My Settings...

[next bronze]

Reset the controls layout

It'll be fixed after that

[night cloak]

@night cloak ↑

🤦

soo , is it even possible to get 100 RP if you dont buy the $25 pack?

[next bronze]

Yes

Only if u got last season's pass

[night cloak]

so i need to buy 5 ranks?

Maybe, @night cloak.

[grand dome]

@everyone someone stole my facebook account as well as pubgmobile account

Please help me

[night cloak]

Contact facebook support, @grand dome.

[grand dome]

@night cloak he deactivated my facebook account

[night cloak]

Did you connected your in game account to any other social media , @grand dome?

[grand dome]

I only want my pubg account

No

Only facebook

[night cloak]

Losing pubgm is for the best

Thank the gods

[grand dome]

But while I was playing in tournament college campus championship. I gave them my email ID

@ArcNyte#271

[night cloak]

If you only need help regarding to pubgm then you can contact the customer service in the game.If you need help about your facebook account then contact facebook support, @grand dome.

[grand dome]

@night cloak Till morning I can access my pubg account but when I found the issue, I not wasting a single minute report it with my usual account. But after 5 min I can't even access my regular account

@night cloak So I made a new account and again report it. But no reply has come

@night cloak what do mean? 🤔

[night cloak]

This is the facebook issue.Contact fb, @grand dome.

[rain pilot]

Where do I offer ideas for updates?

[night cloak]

You can provide your suggestions in customer service or here too, @rain pilot.

[prime isle]

@tidal warren any known dates on the bugged textures on huwawei 8.1 android devices?

[vagrant dew]

I head there is a bug going around this morning people account gettting suspended is that true

[tidal warren]

Heya Rickoo, I did not get any replies on it. I’ll bring it up again on Monday. Still think it has to do with the EMUI, so perhaps if Huawei pushes an update it might solve the buggy textures. @prime isle

@vagrant dew most of them are most likely cheaters.

[vagrant dew]

@tidal warren ooh ok

I thought is a bug

[tidal warren]

It has not been confirmed whether the mass suspensions are a bug or not.

[prime isle]

@Kitkat for sure it is with the emui although I doubt who is going to manage the bug quicker.

@tidal warren oh and I kinda use the bug to my advantage because I can see through smokes etc.

[tidal warren]

@prime isle well, I think it’s up to Huawei now. Tencent has no power over it whatsoever especially since it has to do with the custom software Huawei runs on their devices.

[prime isle]

@tidal warren dunno if imma get banned for it to be mistaken as a cheater

[tidal warren]

No, the system only detects changes in files.

So you will not get banned.

[prime isle]

@tidal warren ugh, hopefully tencent doesn't give up and disables people playing on huwawei devices.

[night cloak]

The crates still give RP right ?

[tidal warren]

That would be a huge loss tbh, preventing Huawei users from playing their game. 🤔

@night cloak yes, they do.

[night cloak]

Ok

Btw why can't we reach rp 100 by completing all the missions? I watched a Youtube video, you can only get to rank 95 or 97 something

It looks like you have to spend some money to reach level 100, @night cloak.🤷

Lol

Just stumbled over this

@night cloak

[little forum]

Hi

This guy is providing hacks

[half remnant]

yo i have something to ask about crew challange matches

[night cloak]

So there might be another ways to reach level 100, @night cloak .

You can ask, @half remnant.

[half remnant]

we are playing in asia in group e in fpp and we are only getting some indo or thailand servers in which our ping is constant 150 above

and on the other hand they are getting 20 ping

how is that a fair game ?

please explain me how we can win a gun fight against enemies from thai or indo who get 20 ping -_-

[night cloak]

150 ping is also not that bad i guess .It is still playable, @half remnant.

[half remnant]

LMAO dude

we aren't putting this much effor in crew challenge matches so you can tell me "150" is not bad

why don't you just put those indo clans in same server and put us in indian servers so we can have some fair matches

i mean right now looks like the ones with good ping are the only one winning

you can surely check out ASIA fpp Group E results and see for yourself :))

[little forum]

@neon patio hi

[neon patio]

@little forum Do you need help with something?

[little forum]

This guy is providing hacks

[neon patio]

Can you be a bit more descriptive?

[half remnant]

@neon patio read my above messages can you just let yor dev team know that the crew challange matches aren't close to fair

[little forum]

Let devs team know this hacks so they can improve the anticheat system

So many hackers are increasing bcz of this freely available hacks

[neon patio]

@little forum I'm well aware of hacks existing, but your not being very specific with "who" this guy is?

[little forum]

@neon patioi have send the link

[neon patio]

Oh, is it a youtube video or something?

[little forum]

I don't know personally I have just sent the YouTube channel

Let them know about this hacks so devs can take actions

[neon patio]

All links get automatically deleted by our bot, a majority of YT provided hacks are already patched. Devs are well aware of existing videos.

@half remnant We can't help very much with network issues, as everyone is connecting to our servers with a unique provider from different locations. It's possible additional servers could be added in the future if found necessary, but i'm not aware of any current plans to do so.

[half remnant]

so basically we all just drop the crew challenge and let the indo thai clans win it :/

[little forum]

@neon patiocan I dm u the link

[neon patio]

@little forum No that won't be necessary.

[opaque mist]

@half remnant fam my ping is constantly 100 - 200 and i go against people who have 20-50 ping and i can still win fights

[neon patio]

@half remnant 150 ping does not make the game unplayable, that's actually a pretty normal speed for mobile connections. Typically one doesn't experience noticeable lag until 300+ ping.

[half remnant]

i am on wifi pretty stable connection and i know it's playable but we are playing crew challange not classic matches we are trying to get on top of list and other clans aren't playing casually they are playing with competitive minds

[neon patio]

@half remnant It's not about your connection to your router, its about your routers connection to our servers.

Your internet provider determines the strength and speed of your connection to foreign servers.

[half remnant]

you gotta know we are not getting good servers and it's a problem for all of indian crews competing in crew challenge

[neon patio]

I'm also a little curious on how you would know what ping your opponents are getting?

[half remnant]

cause i asked them :))

[neon patio]

You asked every single person playing in that region what there ping is?

[half remnant]

well i asked 2 crews from our group

[neon patio]

And every single one of them said 20 ping?

[half remnant]

usually around

somewhere

like we get in classic matches in india when we are in indian server most of the players with average internet connection has 20 to 60 ping

it's not that hard to differentiate servers

[neon patio]

Let me do some math for you, if you are getting 150ms, and your opponent is getting 50ms (20 is extremely uncommon), that means there's a 100ms difference. That means their information reaches our servers 0.1 second before yours. You genuinely think a 0.1 second difference gives your opponent a god like advantage that makes the game unplayable?

[half remnant]

i shouldn't even be mentioning this now cause you guys should have thought about it in beginning :/ i mean it;s pretty obvious if people from different countries will play against each other there will be ping issues

let's me do some actual match for you when we are in a fight if my enemy is aiming at my head and i am doing the same and we press the fire button at same time his awm is gonna hit me and my bullet wouldn't even fire

[steel seal]

Anyone here willing to help me with a small bug I found on PUBGM?

[half remnant]

and in close quarters in 1 v 1 stand off first one to land a bullet wins the fight

[dense python]

any pubg gm here?

[half remnant]

it's not that hard it's common sense

[dense python]

i have problem

[night cloak]

What is your problem, @dense python?

[steel seal]

I need help with a problem I’ve encountered.

[half remnant]

first one to land the bullet wins the fight and if my enemy is using vector i don't even stand a chance 😃

this is how games works

[neon patio]

@half remnant A 0.1 second difference will not make a game unplayable. I play on 300ms and have absolutely no issue playing the game. Maybe shoot first next time 🤷

[dense python]

i got banned without use any hack just wake up and got banned 2 months 1

[night cloak]

Can you provide screenshot, @dense python?

[vagrant dew]

Lmao

[opaque mist]

@half remnant even if your ping was 21 and his was 20 same thing would happen does that make it unplayable?

[vagrant dew]

Cheaters

[half remnant]

lmao deleting my messages XD

[tardy grove]

@dense python me too

[half remnant]

nice boi

i just proved my point and you got hurt

[night cloak]

If you encounter any bug in the game make sure to report it in game, @steel seal.

[opaque mist]

devil you have no point

[half remnant]

if i take screenshots of this and send it to some youtube channel

[steel seal]

So when I use commands (“enemies ahead”) my name besides it isn’t shown. Instead this is shown, (“”) Enemies ahead!

[half remnant]

like ign or gamespot XD

[steel seal]

My name will appear as this, (“”)

[neon patio]

@half remnant No, you didn't prove a point. You just proved your incompetence about how networks perform.

[half remnant]

this is how you "support people"

[night cloak]

Your name might be inappropriate, @steel seal.

[half remnant]

this isn't my first game bruh

[neon patio]

@dense python Smaller bans are typically a result of 3rd party tools that alter in-game files like GFX Tools.

[steel seal]

My name is TADOMEKU

[half remnant]

i have played alot

[dense python]

@neon patio i dont use gfx

[half remnant]

and the ping issue is taken very serious in every game in pc and every other platform

[night cloak]

This is a known issue .It is happened with lots of players lately.Hope they will find solution of the issue, @dense python.
For now you can use in game support button to report.

[tardy grove]

@half remnant I understand urpoint

[neon patio]

@steel seal The profanity filter extends to multiple languages, so sometimes a combination of certain letters can be censored.

[half remnant]

those big companies aren't providing servers for different countries for nothing

[steel seal]

Ahh

[half remnant]

you think they are just wasting their money for 0.1 sec of difference ?

[dense python]

@neon patio who i talk to him to unbanned me i paid much money and seseion pass for this account !!

[neon patio]

@half remnant If you keep chatting in support im going to have to mute you.

[steel seal]

@neon patio can you elaborate?

@neon patio I am on iOS 12 beta though..

[neon patio]

@dense python On your ban message you can "File claim", that is currently the only method of appealing.

[steel seal]

My name was only like that at start of season 3 (I think 0.8 update)

[dense python]

i file but they only use auto replay
even i send 3-4 email same replay

[half remnant]

yeah such unprofessional people handling game of the year who don't even know how game works and have no idea how to talk to players when they report a issue, instead of actually doing something about it or giving me some info you just started like interrogating me :/

nice mod pubg mobile got here

[neon patio]

@steel seal It's nothing to worry about, a combination of letters in your name could possibly trigger the filter.

[half remnant]

btw i am taking screenshots

[steel seal]

Alright...

[neon patio]

My name also gets filtered

[night cloak]

Yeah.Administrators might have transfered the problem to the devs .Don't worry, @dense python.

[steel seal]

What does it look like @neon patio

[neon patio]

@steel seal My name is just a series of stars

[opaque mist]

"bTW iM taking ScrEEnShOTs"

[night cloak]

It's might be bug because even some words like "pubg and "help" are also censored.

[dense python]

when i send email i got this msg everytime

Do not reply below this line

TencentGames
November 25, 2018, 01:02 +0000

1. Any rule violations in the game (for example cheats, illegal plugins, passive AFK, illegal alterations of client files, etc.) that are detected by the system will cause the account of the violator to be banned.

2. If the rule violation occurred after your account has been hacked and thus affecting the game as a whole or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

Your account has been permanently banned and you will not be able to use it before the ban period is up

[steel seal]

Yeahhhh exactly, thanks for the quick reply/help @neon patio

[dense python]

player known show me the way
for the gm i need to talk with him
i paid more than 400$ in my account i got banned !
if im hack i will not pay any dollars

[neon patio]

@dense python There's nothing we can do, as explained in the email you violated one of the following "cheats, illegal plugins, passive AFK, illegal alterations of client files, etc.".

[forest pasture]

why is the M762 not in training ?

[worthy schooner]

is the mk47 coming in the next update?

[lone loom]

@neon patio its a freakin bug ..PLS FIX IT

[steel seal]

Yo I’m starting a PUBG Mobile YouTube channel. (On iPad) anyone know a good screen recorder? (Excluding the built-in screen recorder on iOS)

[lone loom]

i got no 3rd party crap

[neon patio]

@worthy schooner Any information about upcoming updates would be provided in the #news or #community-news channels

[dense python]

@neon patio i know many hacker they didn`t get ban yet
and me without any resion got banned !

[lone loom]

yah

[tardy grove]

Yes

Well said @dense python

[night cloak]

You can use mobizen or du recorder, @steel seal.

[tardy grove]

They ban me and i spent lot money to buy UC

[dense python]

cheak to top 10 in every country long shot you will find them free to kill and destroy the game

[steel seal]

@night cloak yeah. Hmmmm....

[lone loom]

we are fools who play PUBGM 24/7 and payed money to support devs

[night cloak]

Hi,...
Granades is hard to throw while moving at some angles...
Is there scope for adding a functionality which can perform holding function while you can control both the aim and movement of player without actually pressing the shoot Button?

[neon patio]

@tardy grove @dense python @lone loom The only way to appeal a ban is through in-game. Regardless of spent money, all players whom violate any of our guidelines will be handled appropriately.

[tardy grove]

We didnt violate , i just sent game from friend phone is that violation? Damn

[neon patio]

@tardy grove @lone loom It's possible your completely unaware of your offense, but that won't change how our guidelines are set. Bans are not strictly for "hackers", they also pertain to all of our other guidelines. Venting here will not gain anything.

If you continue to vent about your bans which have already been addressed, I will have to mute.

[night cloak]

need help

[neon patio]

@night cloak What do you need help with

[night cloak]

my ping is too high like 800,9000

900*

[vagrant dew]

There many hackers in this game ban them tencent

[neon patio]

@night cloak you may need to connect to a different server.

[night cloak]

i'm using ashia

bcz i leave in bangladesh

live*

[neon patio]

@night cloak Is that the server you get the best ping on?

[night cloak]

ya

[opaque mist]

@night cloak ping spikes are common if your device is overheating or more people in your house are using the eifi

wifi*

[neon patio]

@night cloak You may need to check on your network, because 800-900 ping is not normal at all.

[night cloak]

if i use any kind of third party app like pinger it cause ban?

[opaque mist]

@night cloak is your ping always 800-900?

[neon patio]

@night cloak If it alters in-game files, yes.

[night cloak]

not always

but many times

its always 250+ ping or 300

[opaque mist]

ive had this too make sure your device isn't overheating

[night cloak]

but most of the time 800,900

[opaque mist]

well 300 isn't that good either i believe its on your side and not pubgs side

[night cloak]

okk thanks

[proud briar]

Same issues....why my banned my account ? without reason....

[uncut tiger]

@neon patio i get 150 ms in fpp classic why? I am not a "casual" pubgm player bruh.I play competitive and this thing messing everything up.

[ember blade]

@uncut tiger do your performance specs meet to pubgms standards

[opaque mist]

^^^^

[uncut tiger]

Ignored.

[opaque mist]

lmaooooooooo

Man wants help but doesn't take it smh

[lavish estuary]

https:/ /discordapp.com/invite/ 9pMvRDT

[zenith heath]

Need Support

[opaque mist]

@zenith heath with what

[uncut tiger]

Smh.

Sad reax.

[zenith heath]

With a mod not u

[uncut tiger]

Lol

[zenith heath]

Wait

[uncut tiger]

@zenith heath nice one

[opaque mist]

@zenith heath anyone can help smh

@uncut tiger get a better device lol

[zenith heath]

Please fix

[opaque mist]

fix what

[zenith heath]

Killed 2 suqads and me

[opaque mist]

Oh LMAO

[zenith heath]

With the glitch

[opaque mist]

the rv glitch

[zenith heath]

Yo

Noob

[uncut tiger]

Where do these braindead smh come from? Comparing ping with device specs.

[opaque mist]

your ping can be affected by your device specs as well as your connection to the server get a better router maybe?

[uncut tiger]

Guess they had every chance of better education and knowledge but they denied.

[opaque mist]

ur whack

[ember blade]

Device specs can effect your ping and make you lag

[night cloak]

Got banned for no reason

[opaque mist]

@night cloak you use a gfx

[ember blade]

@night cloak it says you downloaded a gfx

[night cloak]

@opaque mist No

[uncut tiger]

I get around around 80ms in some matches what about that though i did't asked for your help here from the start. @opaque mist @ember blade

[ember blade]

This lad wants help and not excepting it lmao

[opaque mist]

you called us stupid then you said "did't" don't speak again lmaooo

[night cloak]

@opaque mist No! I follow all the fair practices

[ember blade]

Even tho that's what this is for

[uncut tiger]

I tagged a mod ! smh.

[opaque mist]

press x to doubt

x

[night cloak]

I have not violated any game rules

[ember blade]

@night cloak try re-installing

[night cloak]

@ember blade Tried that too but end up getting that message

[ember blade]

He asked player known even tho player known doesn't ever come on #questions

@night cloak I guess you'll have to contact pubgm service

[night cloak]

@ember blade And how to contact them?

[opaque mist]

@night cloak press file claim

[night cloak]

@opaque mist No one replies over there.

[opaque mist]

it takes a while but they do

[vagrant dew]

@night cloak u guys sure u ain't cheating

[night cloak]

@vagrant dew 100% sure

[vagrant dew]

Give me ur ign

[uncut tiger]

He did't downloaded pubgm from the playstore or appstore. @vagrant dew :GWcmeisterPeepoShrug:

[night cloak]

@vagrant dew TK××SPD

[vagrant dew]

Ur name dont exist

[night cloak]

That's not possible

[vagrant dew]

Or may be u type it wrong

@night cloak got it now

[night cloak]

Yeah!

[elfin zodiac]

@night cloak where did you download pubg mobile from ?

[night cloak]

@elfin zodiac play store

[elfin zodiac]

@night cloak did you download anything that said it would help with pubg lag/ get you better graphics ?

[night cloak]

@elfin zodiac No! I do not get into any unethical practices.

Sir

Please I request you to add 1-1 mission more in challenge mission, otherwise I can't reach to 100RP and many people who purchase 600UC pack for the first time.

Actually I purchased elite royal pass(600uc) and then I calculated that how much time it will take me to complete 100 RP points. But I find that 8 weeks are not sufficient (the amount I get after all totalling is96.4 RP) to complete 100. So I want to tell this problem to the your team so that you may be postpone the date of ending royal pass or add 1 more week so that we can complete 100 RP. Otherwise this is unfair for us who buy the 600uc pack(for the first time).

I hope your team will do something regarding this and help us waiting for your response

[opaque mist]

@night cloak there is enough i just caculated it

[night cloak]

@opaque mist no bro not possible dm me I will show you

[opaque mist]

do you have the pervious 500 rp from last season?

[night cloak]

@opaque mist No that's why I write for the first time you should read that message completely

[runic niche]

@night cloak when you complete 10 missions a week you will get 200 RP in the crate

did you add the 200 RP per week?

[night cloak]

@runic niche yes I count that as well

@runic niche yes i counted

[runic niche]

hmm lemme do the math then

[night cloak]

@runic niche wait I'll dm you

[opaque mist]

no he is right you need the 500 but you aslo get 600 uc through those 96 ranks so yoh can get it

[night cloak]

@opaque mist but that is for the next season otherwise i need to purchase again

[frozen prawn]

Hey there. I've been trying to get a hold of someone from the support team since last night through the in-game ticket system but noone responded. I've even created a thread on reddit incase someone checks but still no response. Can someone from the support team get in touch with me so i describe my issue? PS: Tried to link my reddit thread here but the message got deleted automatically.

[opaque mist]

whats the issue some people may be able to help

[frozen prawn]

Let me see if i can paste it here since too lazy to write down.

Can't paste because i included links to screenshots for proof and stuff

[opaque mist]

dm it to me

[frozen prawn]

Are you from the support team or not? Are you someone who can actually help me?

I'm genuinely in need for someone from the support team

[night cloak]

Yea ita a known issue .Devs might aware of it . You got banned for month right, @frozen prawn?

@night cloak please solve my problem as well

[runic niche]

@frozen prawn why did you get banned?

i might be able to help, but i am not official support

[frozen prawn]

Yeah, I've not used anything, played legit.

Randomly got booted out of the game, I play on a samsung galaxy s9

don't need any gfx type of stuff

[runic niche]

so you got banned for hacks but you didn't do anything?

[frozen prawn]

Banned for 2 months out of nowhere

[open hound]

Have you already emailed support?

[frozen prawn]

I've clicked the file claim thing and wrote my issue, no return.

[open hound]

How long has it been

[frozen prawn]

20 hrs i believe

[runic niche]

@frozen prawn are you a particularly good player?

[frozen prawn]

Was crown 5 avg 15-17 kills