#questions
1 messages ยท Page 208 of 1
They just adding more items that you can buy with premium currency
Alright
If you want to play PUBGm so badly then play chinese
Please avoid going off-topic. You can have unrelated conversations in #chat.
It's pretty well optimised
Do you know ...my merit is stuck at 40 ..it's been one month
I have it 100
They don't wanna fix their merit issue even they don't reply
Ooof
Crims0N, u ok if I pmed u for a sec?
@amber hedge we did talk to them about the issue and they are working on it.
Sorry about the inconvenience
Meanwhile try playing on a guest account :(
That's all the support we can provide.
My main account is 44 and my guest account now is 40
Lol damn , then let's just be patient and wait for the bug to be fixed .
sad
That is unfortunately all the support we, as Discord Staff, are able to provide. It is understandable that you're upset, but as we've already posted in #477103011630546958, the Customer Support receives hundreds of mails each day. Even if they are aware of the bug/glitch, it takes time for them to send it over to the developers who ultimately need more time to get rid of the said bug. That being said, complaining about it here or elsewhere is going you get you nowhere. Be patient. That is all we ask.
Logan are you able to get in a voice call by any chance? Needed some help
@hushed blaze I thought player known was helping you already?
He can help u with emulator,sorry I can't. @hushed blaze
playing solo fpp (Asia, Diamond league)
match making eastimated time showing- 2:16 sec
entering in match after 2:30 sec.
and most important problm is getting ping between 300-400ms .
having this problem from last 3 days . tried each and everything . but got no solution.
HELP!
@sick cargo try changing your network , and in asia the ping does sometimes go up to 300-400 for me too :l
It usually happens in busy servers.
@vital sluice bro i am.getting this ping from last 3-4 days. this ping comes only when i play solo fpp asia ...
when i play other Tpp squad or fpp squad or duo . ping comes between 80- 100ms .
this ping comes only when i play fpp solo .
@sick cargo yes like I said ,in busy servers i.e higher ranks etc.
bro i am on diamond V only. ๐ ๐
its not higher .
when u was on platinum rank . everythin was working perfectly fine.
@sick cargo report this issue in-game and let them know !
already done bro @vital sluice.
no reply from support
i have done this before 2 days. didn't get any reply
@sick cargo it takes time for them to get back to you, please try to wait longer
m telling you . i have tried each and everything. like client repair, reinstallation etc.
@night cloak okay lets see
They have to go through thousands of reports everyday
What is PUBG corporation? @everyone
Dont tag everyone @serene prairie
Sorry
can someone tell me when version 0.9 will be released?
@thin nimbus the date is still not confirmed yet
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
@velvet anvil tanks bro
Are anyone facing auto closing issue in loading screen
Please, report this via the in-game report button. The most important thing is to spread awareness to this issue. Also, what device are you using? @prime isle
This came with the 0.8.5 update?
Yes
The game always freezes whenever I tap jump
@icy carbon same applies, please, report it via the in-game report button.
P20 Huawei Kirin 970 6gb Ram / Android 8.1.0.254 / might be due to an update to the OS because there is a new option added such as game booster.
@prime isle ok, thank you for the info. 
Yes, definitely has to be tied in with optimization issues.
The game does not like the new software that much.
How I download pubg beta 0.9
Hello, please use #500002143382667308. @woven field
Also, for future reference, use #500002622091165716, for beta related topics.
I could record the stages of the bug if that would be any helpful.
@prime isle the Team wants all of the glitches and bugs to be reported via the game, so sending it to us here really would make no difference, since the customer support would not look through it.
Hope that makes sense.
Alright no problem, I'm guessing there is some kind of gamelog sent to their team.
@woven field #500002622091165716. Let's move there.
Ok
@vocal aurora this is not right place for it please contact pubgm customer support
We do not have access to your ingame accounts
Does the 0.9.0 work for iOS 12?
@thorn shore #500002622091165716
Thanks
๐
@night cloak i also complaint there but no reply
@vocal aurora let's talk there, I will help. #500002622091165716.
some one help...how can i get permitted to post in #481199256187699215
Dm @tidal warren with video link and make sure that it is 3min long not more than that @woven marsh
Please refer to FAQ 7.6 in #481198147478224896 for further information, @woven marsh. Remember to read through this channel before asking questions in the support channels.
Im using Samsung S8+,I'm not be able to get Extreme,HDR options in my graphics setting.
Other people with same phone are able to use it.
There is no way to obtain extreme FPS for that particular device without using the GFX tools; therefore, risking to get banned for 10 years.
I would not advise doing that.
No,he's not using any mod to achieve this extra features, I've asked in Discord too, even they said that this settings are available to them in Samsung S8+.
Phones like One Plus 6 is having HDR option but not mine.
And the buildings are so buggy,I'm not able to see them without an scope.
Well then, there is something wrong with your device then.
It says it'll be available for your device soon.
Means better optimization is needed and the devs are most likely working on it.
@cosmic gazelle
It just takes time since there is so much hardware out there to cover.
Will the update gonna release before Halloween?
No official date of release has been confirmed yet. We will have to wait and see. @undone birch
Ok
There is still alot of work to do with the update
They are updating the beta version everyday tho with some new stuff
My friend is using Ultra HDR in his cheap phone but I'm not even able to get HDR option
what is the email for Tencent
@cosmic gazelle it depends on the specs not the price.
does anyone know the email for tencent?
@rigid nymph Thank you!
Yw
Can anyone from the PUBGM team make some official tournaments?
Every update makes my games bug even worse then it already is. I literally canโt even play with anyone anymore because of it.
@rigid nymph in that case, my phone is more powerful
If they didn't get u to use the hdr graphics mode, then there's probably a reason for it, i got a powerful phone but i still can't use the hdr, it's smth in the system, idk how they do it but there's a reason, that's what i can say.
@cosmic gazelle
Yeah lol
@cosmic gazelle There is also an application to get ultra HDR and itโs against the terms of service, that might be why he can access it
Yeah maybe
If he uses any gfx tools tell him he's gonna get banned if they detected it. @cosmic gazelle
guys, is it true that pubg mobilke 0.9.0 has a better performance than other versions?
So more FPS?
is it possible to add more buttons like 2 jump buttons?
@night cloak 0.9.0 got lotta bug fixes and new features in it, so yeah maybe.
@turbid torrent go to (settings) then (controls) then select (customize), there you'll know if u can
@opal mason how often does it do that
This thing happens to me when my internet is kinda slow, try repairing it in the login page if your internet is already good, and if it keeps going on like this, try to report through their email (PUBGMOBILE_CS@tencentgames.com).
How can I get an ID card in game? I donโt want to use real money!
@opal mason Just repair your game once
@night cloak the only way is to win it or buy it, winning it bg completing some special missions, lemme check one more time to make sure
@rigid nymph okey
@night cloak so i checked, u can get an ID card in level 17 in elite pass if u bought it and another one at the level of 57 and u can get on in the progress missions when u level up at level 10,that's the only way for now, or u can buy7it with 180 uc.
How do you get killed by a bomb? Once got fragged, but it didnโt count towards the Life is Fragile achievement.
@night cloak bombing zone
Red Zone?
Yes
@rigid nymph Iโm not in an elite pass level and Iโm on lv 48 and I have 0 UC. So I canโt get it. Itโs impossible for me to change my in game name now ๐ฆ
Well, u can wait for an event which includes an ID card gift, that's all i can suggest. @night cloak
@rigid nymph yeah I hope so :/
hi
iam from libya
and we have server we need to add with #481199117381533716
I have two of those
U need a owner?
see it is not starting
Hello
Hii
@covert venture can you list out the bugs?
Yup
First one in lobby no one is moving except me
Second one I m in lobby afterplane goes off
Landing problem
It takes more time to pick items
And opponents are seen like they are teleporting
Fpp doesn't work in riding bike
Is it possible for a mobile player to search and add an emulator?
Yup
Hello lol
do you know why i cant start game
@sly moonplzz help me
Help!!!
@icy carbon Yes
can i send pik here
@frank elk yes
@frank elk Try reinstalling
before 30 min i was able to play but when i accidently tapped repair button then after this happen
@frank elk Clear game data
Just force close and try clear cahe @frank elk
yah bro i tried reinstalled resatarting device also
@frank elk Clear game data and cache then restart your device .
ok i will try
@frank elk Are you able to play now ?
Great info guys
yah now i am able@wraith brook
@frank elk Good to hear . ๐
It's diamond 5
Most likely you accidentally switched servers.
Cuz every server got its own rank
I didnt switch it
Yeah, it happens sometimes
At least i made progress to missions ๐
hi pls help
Please avoid going off topic here. @rigid nymph @muted plank Go to #pubg-mobile
@patent furnace what's the issue?
@patent furnace Clear game data and cache then restart your device . The problem will be fixed.
idk how to clear cache on an iphone?
@patent furnace Can you clear data ?
okay ty
There isn't a way to clear cache on iOS.
@patent furnace are you on iPhone 6s?
The only option is to delete the app and reinstall, or change up the DNS.
You can only clear cache on Safari but that's useless.
The only way to "clear cache" on iOS is to get rid of the whole app and reinstall it. Does not work the same as on Android.
I have a friend
He have the most inappropriate profile picture
His pfp is bad. His pfp is from a bad video
Contains sexual acts
Ok
Do u need to delete global version to get beta?
@severe wing nope
My game crashes when i try to play in sanhok, how do i fix this?
Try repairing the client @feral hatch
I have already done that but it still crashes @night cloak
And did you tried clearing app cache ? @feral hatch
Yep
Have you cleared app data as well? @feral hatch
I have tried everything, data, cache, and repaired.
Is it like this @feral hatch
No, I select the map press start it gets into the loading screen then it crashes
Its known as fu.ked up
Ohhh

And me get like this when I enjoy Miramar map
Whats new in the 105 mb update?
@feral hatch try to reinstall the game if still the issue is not solved report it using in game report button or customer support!
Oh well, ill try with my 5kb/s internet RIP
Mission impossible for jio users
Lel
Whats new in the 105 mb update?
Does anyone know how to fix voice chat? It shows my friend talking but I cant hear him
Ive tried restarting the game and my phone, he also did the same.
How I can get the beta?
@main brook it is a bug it shows your friend is talking while he actually is not
@main brook also check if speaker is not set on off rather team or all
@solid flicker check #500002143382667308
Why my friend cannot hear me (voice chat) in PUBG Mobile?
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
who knows how many times he's been reported lol
See this guy im 100% sure he is hacker in conqueror with 57 kills impossible kindly spectate this guy and ban
Same applies, please read above. @elder owl
You are knocking on the wrong door. We cannot ban PUBGM players. We do not have any influence. @elder owl
Go ahead and contact the in-game customer service.
I did they didn't rpely
Pubg support center is so slow
Did you see clash of clans thry reply you within 10mins
Click on report
Read FAQ 6.2 #481198147478224896. This is not "Clash of Clans". @elder owl
In statistics
If I cannot help you any further, please move to a different channel.
Please avoid going off-topic. You can have unrelated conversations in #chat.
But you guys didn't respond
We are not in any way connected to the customer support. @elder owl
That is separate.
reporting won't do anything
Feel free to continue this convo elsewhere. @pallid moat
not a problem
See my emulator is not starting
๐ญ
What is the problem? @night cloak
It is loading till 98 percent
And doesn't stary @night cloak
Hmm i think you have to restart downloading @night cloak
Start
Means?
In play store my device isn't compatible showing what can i do?
I have already downloaded @night cloak
See
Did you disabled your antivirus? @night cloak
No
You have to disable antivirus before that
In play store my device isn't compatible showing what can i do?
My pc has 3 gb ram
So it will run or not???
After disabling antivirus it should work normally
Sometimes it shows "A UNKNOWN ERROR "
@night cloak hello
First try disabling antivirus and then retry lets see if it works @night cloak
Ok
Thanks for suggestions
You're welcome! Tell me if it worked @night cloak
It has been a few weeks and I still havent got info by pubgm about getting the Samsung s9
@night cloak
Yes? @fading stag
No it will be available globally soon
@night cloaksoon ,mean ??๐ ๐ ๐ ๐
Soon means in the future ๐
Further information will be posted on the server regarding to the lite version about the date and stuff
Xbape where is upload SS ??
Or any Other Option ?
If you have to post anything related to pubgm you can use #media
If you have any problem regarding to the game you can come here
Any other Social media post??
When will you realese the new update ?
@mental needle No official date.
it's not official yet so far, but until then you can try out the beta
@mental needle Information will be posted in #news and #community-news . Make sure to check these.
It doesnโt work on my phone @night cloak
what's your phone
iPhone 5s
Hi roby
more like what's wrong
Are they going to fix my problem ?
tell me what's your problem so I could actually help ya
You cant and no one here can
No i can download it bit when i launch the game after i set the server, my game crashed
Let show you
show me
@mental needle ya, you can download but not actually play it
the next version isn't known yet. anyway it's when the beta ends
that's all we know so far
Anyone know why PUBGMOBILE_LE_ESPORT@tencentgames.com wont work? I keep emailing that account for my samsung s9 that they need to send me but the email isnt working and i really want the phone. Please help me, ive been trying for weeks.
Thatโs so unfair
Nothing fix tjat .. repair reinstalling updating
I tried contacting customer support and they didnt give me ANY info about the samsung s9
@chilly sluice force stop the application, clear data, launch pubg, and then repair
that should do
Yea ,so we can't assist you about it here also @night cloak administrators and moderators don't have direct contact to devs
This is so frustrating
@chilly sluice there's another way it could work k
How do you hold a tournament and have 0 contact with the people who win
Tell me
try playing pubg into a virtual space
@chilly sluice what is the problem actually?
you must be blind @night cloak
look at the screenshot
All map is like this
Rendering issue?
Oh, make sure to report the problem in the game so they might fix it in the upcoming update ! @chilly sluice
he did
So lets just wait for the reply
So anyone got ur banned acc back๐
well..how did you get banned
Octopus
fair enough
it's based on your device
if your device supports extreme framerate(120fps)
aka if you got razer phone or xperia xz premium
both support 120fps, not sure about other devices
otherwise, yeah, there's a mod that can enable it
it will definitely lag but you can make a try
I used it for some time, it's fully legal
Depends on your processor, GPU, and RAM, if you had a Black Shark, you would probably had Balanced or Smooth graphics selected and had Extreme fps option
it's not up to gpu processor and stuff, if your screen supports it, the phone it's definitely built to handle it in such games
@muted plank I'm actually informed, I've never seen extreme setting elsewhere than from my device, also others running on the max fps level which wasn't extreme, were running on 60 fps
Samsung galaxy s9+ has not an ,,120hz,, screen but is has extreme fps @night cloak
Please avoid going off-topic. You can have unrelated conversations in #chat.
@muted plank I own that s9 plus, didn't notice any extreme thingy on it
Did they fix the beta for iOS ? iPad n 5s problem?
fix? it was made for android ;-;
I did ๐
and I'm not sure if a 5s can even run it
oh
that happens to me when I force the app to be in portrait mode
I can't help with that
Ummm I been playing pubg since it came out on my 5s
ya, back in the day it was easier for the phone to run
@night cloak s9 plus has extreme fps in smooth
Played squad in sanhok, but there was no one in my squad (only me) but alive was 100๐ค
Check faqs @sleek raft
@upper void #500002622091165716.
@sleek raft #discord.
@turbid torrent #media.
Very nice, but please, post it in the correct channel.
Ok
I can't download both the map.
(Failed to initialize map downloader. Error code: 70254639)
Please help me.
@small jetty have you cleared app data & app cache?
Played squad in sanhok, but there was no one in my squad (only me) but alive was 100thinking
@exotic bluff you mean in-game? Reported for griefing?
@night cloak maybe you set auto matching to off
Hi! I just got to Ace and I want able to save Screenshot of that (lightspeed and quantom studios one, which you get after you get to new league). Is there a way I can get that Screenshot back?
No
@fast wasp nope.
@tidal warren If I kill someone with crossbow camping somewhere, and if I get reported by the enemy will I get punished?
If yes then what sort of punishment
@tidal warren
I have cleared data & cache.
Then also this problem occuring.
Again i have repair the pubg game, till not working.
No. Since when is killing the enemy punishable. You can camp as much as you want to. @exotic bluff
@small jetty then perhaps the only option is to reinstall.
Ok
@small jetty also make sure you have enough space for the maps
@night cloak
I have 15 gb free
My friend got punished for trolling with a crossbow
What is the system message he got? @exotic bluff
Ok, Thanks. @tidal warren
@tidal warren I'll ask
@night cloak this is not related to pubg mobile support talk about this in #chat please
@spring void huh ?
@tidal warren It gave him like a date, and said he's been warned for trolling and he lost some BP
screenshot?
In the end it said "Your BP Earnings has been reduced"
That is because his merit must have gone down as well.
He doesn't have a screenshot because it had only 1 option to delete
Your friend must have done damage to you.
Nope, he wasn't reported by us ๐ Neither he lost merit
Well, that is strange. I have never heard of anyone receiving such message. "Trolling with a crossbow." Sounds quite funny. 
hello i have an fps drop since last maintenance break can any one help ??!!!
can someone help every time i get in marimar the screen always goes black but the minimap and compass thing is still there ?
@ember gulch yea this is known issue make sure to report it in game ,it maybe fixed in next update!
@night cloak can't help with that! Maybe it's because of optimization issues ,try to contact customer service of pubgm
Anyone know when the Asia server ping issue is going to get fixed??
@open oracle there is no any news regqrding that but we can say that they are working to fix
Any news about merit bug?
Hello, still no news. @strange hare
Since bezels are getting smaller and smaller on phones these days.... I find myself getting rekt bcoz of it.. as i hold my phone ... It is registring touches from my palm.. which kills my aim. Is there any setting to make pubg screen a little smaller.
Please dnt say u r holding it wrong
Question who do I go to on here to deal with hackers?
@rain pilot read #481198147478224896 5.1
Thanks but I've done that and have no knowledge if anything has been done about it
Yea that's it๐
@proper jetty try out repairing the client ,it should work after that!
How to do?
When the screen freeze bug will be fixed ยฟ
Where can I find a vehicle in sanhok map
@night cloak how to repait client
@proper jetty at the opening page there is an option to do that
@proper jetty
@agile nacelle near the roads
@night cloak when the screen freeze bug is going to be fixed
I never find vehicle near roads
@agile nacelle then maybe you are unlucky
@night cloak most of the bugs will probably fixed in next update !
I mean there's any particular spot where there high chances of finding vehicle
@night cloak but thats what they always say this bug exist from 0.7 ig
@night cloak yea I know that ,but what we can do for now is just wait ...
please give me the sharpshooter achievement
I have a question about the Deadeye title
If you headshot someone but donโt kill him, will it count as a missed shot?
Yes
I was not count about the bug the first time
And kikat told me: try more
Icant
I was crying and shouting
Please give me the achievement
I don't want anger
#chat please don't go off topic this channel is only for support
but explain me why?
I did 1 time and I don't want do another time is very difficult and over for a bug
lol what is this in lobby i found some guy wearing white horse head and suit doing summersault and flips lmao
guys I need some help
My friend cannot play pubg mobile any more, the game crashes when he wants to start it up and gets a message that says -Pubg mobile keeps stopping-
he's using a samsung Grand prime pro version 7.1.1
please @ me :)
Buy a new phone
Problem joining matches in squads it disconnects and shows "Enter match again?"
when is pubg mobile going to be released in the usa?
@timid wing hello, the PUBGM is already available in the US. On the other hand, if you're asking about PUBGM Lite, there is no official confirmed date of release.
@wise current hello, yes, this seems to be a common issue. There really is no fix for it sadly.
Does the repair button reset all my settings? Settings like button layout, auto-pickup ammo amount etc?
Yes. @karmic harbor
Wait
WhT do u think the new weapons will be in the next season
Hi
WhEn is that
Gun that was compared to the mini14
Gonna be relaesed
It hasnโt came out for me
Or
There will be the M762 and the QBU. @formal anchor
O
Well
Thanks anyways
Is that the next upcoming gun or something else before that
I have lots of questions >:3
What
You should take away mountain damage when jumping
@upper epoch If you have questions revolving the 090 version, just move to #500002564062838810. 
Or, move to #pubg-mobile.
That would be so cool to have a mode on a mountain just jumping
Either one is fine.
Ok
@upper epoch tag me there if you wanna discuss more things, ok?
Ok
@candid hearth what is the issue?
I am not sure I understand.
This channel is meant for questions, not random statements.
Please avoid going off-topic. You can have unrelated conversations in #chat.
Try to log in and out of your Apple ID. @lapis night
There has to be an issue with the App Store.
Alright
Also, I would advise you to check out the Apple support.
Still doing it
Yeah, you'll have to contact the Apple Support.
I have emailed them already, iโm waiting for a response
Check this out.
It describes all the possible issues.
A person I know was banned for using Octopus and he made new account and is still using Octopus. Is there something you can do?
It makes game really unfair
Everyone single game and other app is able to install
But not PUBG
Can someone help me?
Plz
Alright
@pseudo horizon what do you mean?
You are talking about the 085 live version, correct? @pseudo horizon
Or the 090 beta.
But then when I try installing another game..it installs with no problem
The normal pubg
No beta
Not*
What's the problem?
@pseudo horizon are you downloading it off of the official marketplace?
So when i go edit my buttons i see my peek buttons but when i go in a real game i cant use my peek buttons
Go to settings
Have you tried repairing the client? @night cloak
And enable peek and fire
I just restarted my phone
Np
@pseudo horizon well, Google Play Store is the official marketplace.
Exactly @tidal warren
@night cloak oh yeah true, it has to be enabled first.
@pseudo horizon could you send a SS of what is popping up?
Here.
Kk
Check your play store settings. It might be the reason why it prevents you from downloading large-sized apps. @pseudo horizon
Ahh ok
Im going to wait for a response from apple, if it doesnโt help then I will consider redownload ing it
redownloading*
Oo lol..it works now..I just cleared the cache and the data of the play store
Oo kk @lapis night
There are 2 people i play with quite often named NรSโขCLAMPS and NรSโขCosmic. At first i thought they were pros and just very good at the game. Later i started seeing them hit shots that seemed weird. I just rolled with it and made it seem like nothing. i asked them and they denied so i was like alright maybe they are good. But them 1 of them get banned for hacking. Then i question Cosmic and he tells me that i should have known by now. Im not sure if are just good or not but please check it out and also they have been reported a few times by people i know for similar reasons. Thanks!
@night cloak donโt be surprised how much hackers play this game
@pseudo horizon u could've just pressed the "Or download now (data charges are applied)" button
Ok, great. I was searching for the fix, you seem to have figured it out.
Merit bug ?
๐
What is the difference between camera sensitivity and ADS sensitivity?
ADS is aming down sight. Camera i the lil eye thing i think @young delta
whoops
i meant lite version
so the the player name is SKanda ID is 5227599634 twitch clipped proof of speed hacking shooting through walls and x-ray
hacker is being watched on stream for u guys
go to zenleegaming on twitch
hacker name is SKanda
anyone else have the issue where the results screen won't load? after i die sometimes the results wont pop up. i have the camera of my dead crate, but no results or way to exit. i end up having to exit the match and it doesn't count
Yeah I get that too.
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@crude plaza. ^^
@remote pollen yes that's a known issue, hopefully will be fixed in the future updates.
Where can I give update suggestions?
Hi
Anyone please help me
I have a official gamebooster in my mi note 5 can I use for pubg
What exactly does it do?
If it's only memory, network optimisation, it's okay to use that.
When will the merit bug get fixed?
anyone wanna play pubg with me
@austere wigeon you can give update suggestions to their mail!
@last steeple use lfg channels for it!
I had been having so many bugs
The game keeps having loading screens
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
And now Iโm literally stuck at the beginning loading screen again wtf
This all happened when I refreshed the app
And now I have so many bugs
Someone help
@night cloak use above method to report the bugs^^^
But I canโt get into the main screen
Stuck at the sign in screen
Can you show screenshot?
It says my picture canโt be posted because of a too large file
Is it screenshot? Screenshots should be less in size! @night cloak
Yes itโs a screenshot
Idk why itโs not letting me
There we go
I made it smaller
Nice!Did you tried repairing the client?
Yes
I even tried reinstalling the game
Are you on Android or ios?
iOS
Oh!Can you clear app data for pubgm in ios? @night cloak
How can I do that?
3rd time i had to do this, this week
and im on data so it takes like 2 hours
Is it just me or...
You can do it like this @night cloak
Is it possible to unlink my Facebook from the game?
@sacred sonnet yes you can do that in facebook settings
Are you on iOS 12? @night cloak
Alright, thanks.
Because Iโm on iOS 11 and I donโt see that
@night cloak nah i am on Android i searched on Google for it!
It should be working fine after reinstalling
Iโm going to try and reinstalling again
Yea try it and let me know if it is working or not
One more question, if I reinstall will my button layout be gone?
@night cloak nope itโll save
K
Anyone know why i keep getting these updates?
It should be saved to your account
No layout for buttons will reset you have to do it again but good thing is that you can now play๐
๐ญ๐ญ๐ญ
So when you delete the game it resets???
No your account and all inventory in it does not reset just customized controls reset
Question. Is there any plans on making an australian pubg mobile server? Currently suffering from 120-180ms ping and its affecting gameplay
@night cloak cant you reload saved control layouts from the customise control menu?
Umm idk
I have 2 layouts saved on my ipad that i managed to transfer to my new xs max when i installed the game there.
Oh okay this is helpful ๐
But you have to save them under a different name than the default iirc
Whats that configurator do
Can you elaborate? @zinc viper
The info at #500002143382667308 should be clear enough
@night cloak start game using wifi
Will they fix the merit issue in 0.9.0 update
Its been a month...im still at merit 40
๐
Maybe...
Game is stuck on home screen
Try repairing the game or clearing app data if it didn't worked reinstall it should fix that problem @gloomy mountain
French sorry
Bonjour, je souhaite crรฉer ma Team et je voulais savoir comment pouvais je mettre ma pub dans clan recruiting.
@woven atlas
No, it's not for now, when I create my team, I send it to you
Ok
I got banned 10 years for using gfx tool.
How cruel is pubg?
Can anybody solve this problem.
@shut ridge you cannot get unbanned
we've already announced many times that using gfx will get you banned
But 10 year is not too much only for gfx tool?
pls tell anyone
No i don't received any announcements!
@wise iris try #500002622091165716
k
We announced here many times
Please read this channel's pinned messages for further information, @shut ridge:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
Regarding gfx and account ban ^
Ok
But atleast pubg team should have to alert me one time.but they didn't not give me any notice.i had purchased royal pass 2 times .my fault is that i just use 1 time gfx tool because i didn't read the rule.ok pubg no problem.
@shut ridge use the file claim button if you think it was unjustified reporting here will not affect anything
Logan r u there m
?
Anyone using honor 10?
If anyone knows how to fix this pls dm me
@umbral breach have you tried repairing the client?
@umbral breach please, make sure to report it via the in-game customer service or the in-game report button.
@night cloak there are many factors that could lead to high latency. Lately, the issue seems to be with the servers themselves; therefore, this is most likely a problem which cannot be completely fixed from the user's side.
@tidal warren are you talking about ping?
Well, ping always influences the gameplay and can cause lag.
I used GFX tool once why they didnt ban me?
My ping is 20-90
@undone birch you would have to use it for a longer period of time.
@undone birch if a developer or moderator notices suspicious acticity then you will get banned.
:o
Why is it illegal to use GFX Tool?
The usage of GFX tools is against their terms of service as well as the End User License Agreement.
Adjusting the in-game files in any way is strictly prohibited.
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Does it cause lag?
Nope but it bans your account
I do not use GFX; therefore, would not know if it causes lag.
I used it once
Well stop using it
But i didn't know that it was considered illegal.
Again, doubt that GFX is what is causing the lag especially if you used it once.
So it's GFX Tool that caused shoot lag?
Probably . It messed up
Also, the ping still could be an issue, there could be network jams that do not get picked up on, so it might seem your ping is fine but in reality it isn't.
@tidal warren So basically it's false?
I repaired the game and it made all my controls set to default >:(
Yes repair sets the game controls to default
Do i need to repair PUBG Mobile to get the files, settings back to what they were?
@night cloak as I said, don't use the GFX tools, if you set your FPS to extreme and your device is not good enough to run it, of course there will be some frame drops.
Wait if I use game booster will I get ban?
Okay I've been trying to read through all the boards and cannot seem to find a fix to the issue of it not letting me sign in. I'm linked via Facebook and it keeps telling me link failed. Any suggestions?
@undone birch No, game booster will speed up your performance.
Just change up the graphics configuration in the settings. That should reset it. @night cloak
Game booster doesn't ban you but according to me it's gonna lag more . At least for me
Also, definitely uninstall the GFX tools.
Graphics configuration??
@sacred crater is your FB account active?
@tidal warrenjust clear data of pubgm and relogin and uninstall gfx tools that's it
Vietnam
@night cloak in-game settings.
Whats your device ? @undone birch
Yes it is active. I logged out of pubg on the previous version and even deleted it and the new version keeps giving me that error
Some ppl said Tencent removed it because many ppl in Vietnam uses hack and chear :/
currently pubg mobile official e-sports are banning tablets including iPad. will future esports also ban tablets or its only for current tourney?? @woven atlas @tidal warren
Cheat*
@undone birch yes, for some reason the PUBGM seems to have disappeared off of the Vietnamese Google Play Store, the Team is aware of this.
Yep .they are aware of it
Wth!! I just uninstall pubg???
Nothing was stated that the removal was due to "hacks".
@undone birch if you have the app, you can keep using it.
Well you can install pubg from their official website @undone birch
;-; I hate my own country
im wondering if i can get my answers about tablets
@civic merlin where did you get that information? Mostly emulator players are never allowed in competitions.
i dont mean computers but ipads
Nothing has ever been mentioned about iPads and tablets.
@civic merlin I am asking, where did you get that information? Any sources?
well in Korean official e-sports, they re banning tablets
lots of users are frustrated with this
they allow all the personal mobile devices but tablets
Well, PUBGM itself cannot do anything about this, since it is up to the organizers of events. @civic merlin
Up to them to decide and set the rules.
You would have to ask specifically those who are organizing the event in Korea. No info of such decision has gotten to us. I personally doubt that tablets are going to get banned. @civic merlin
okay thanks..
There isn't an official announcement that tablets are banned from competitions.
No problem.
its KT 5G street challenge which is banning tablets. and it is official and biggest tourney for pubg mobile
im pretty aware that star challenge are also limiting the device to GN9 or some OPPO device
Okay I've been trying to read through all the boards and cannot seem to find a fix to the issue of it not letting me sign in. I'm linked via Facebook and it keeps telling me link failed. Any suggestions? Yes @kitkat my FB is active. I've installed new beta twice and tried the repair option to no avail. It lets me in as a guest but not under my profile.
I see. I will ask about this. @civic merlin
@sacred crater oh, the 090 beta does not support social media log ins, you will have to log in via the guest option. Also, for future reference, questions involving the beta, please use #500002622091165716. Thank you.
Oooh, thank you! And I thought I was, sorry.
@tidal warren it would be greatful if i can get some better answers if you get to know something more by tagging or dm
@tidal warren I downloaded the apk and configurator from top most link and downloading the obb from last second link in beta version...will it work?
Ok thnx
That is fine. 
How to get purple color?
How can messure my FPS?
You would have to use another app from the store, there is no way to turn this option on in the game settings. @undone birch
@brisk wigeon I think you have to be a staff member to get color names.
@tidal warren Then I will get ban?
Third party app?
Just use the recommended settings, knowing the FPS isn't crucial. @undone birch
Ok
Hello, a mate of mine has the game on his iPad, but for some reason cant log in. The game starts up and freezes at the Developers screen before he can report. What can he do to log in?
Are you referring to the 085 version or are you talking about the 090 beta? @lean nest
He doesnโt have the Beta, just the 085 version from the app store.
Sadly, on iOS there is not much that can be done. The only option is to reinstall. @lean nest
Will he be losing his Elite status when reinstalling the game and so forth? Thats the main issue we have. For we paid to get Elite but scared of losing all progress.
Nope, if they have the account connected to another social media account there should not be an issue. @lean nest
Elite pass will not be lost
@solid cosmos hello, what device are you on?
Thanks for the assistance.
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@solid cosmos ^^^
Is it because I haven't download a map
If you dint download the map you wouldn't even be able to enter the match
When I win the game that comes fix it
Yes
Please, report it via the in-game report button or the customer service. @covert whale
after wining, ios users can dance.. android users cant
Ok @tidal warren
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@chilly stump weโre sorry about why you want him to get banned, but this isnโt our job to do that.
If you do encounter hackers just report them after the player killed you.
@chilly stump Sorry to say but you need a strong reason against him . If you got it then you can report him via in built Report option .
Facing lots of lag and ping issue
I already lost ranks because of this reasons I already reported nothing appen.....โน
What kind of device are you using? @quartz tide
You should restart your device, delete all of your background apps (not PUBG mobile), some people say you should repair the game for better performance. @quartz tide
If you still get ping issue then you can try to reset your wifi or it maybe your phone connection. @quartz tide
Points depends on your survival, reviving, and kills @night cloak
touch on Update?
I didn't got any update message box tho
That is still the 085 update. @quasi blaze
Seems like your update is stuck in an infinite loop.
This happens to some devices.
@tidal warren I downloaded 0.8.5 again?
@quasi blaze yes.
๐
Every single time you exit out of the app and load it up again, some devices download the update again.
Same applies when repairing the client.
There is no way to prevent this atm.
Do not work the links of the beta
@fading lily All of them?
@vocal minnow yes
l need help
LISTEN support
What are the chances of getting a night mode game
PROBABLY 1 in a million
what tf is the reason of adding it
Is there a solution ?????
thanks
@young anchor do you leave the game after starting it
Cuz night comes after 1st zone
But you can confirm at start whether it is night mode or not @gleaming abyss
There is also something written in chinese at bottom right corner
Just like it is written in arcade
Oh i didnt notice that
You can watch 7WG video on night mode, he explains a lot of stuff about night mode. @young anchor
@earnest jacinth What's the specifications?
@fading lily Have you tried configuration?
@vocal minnow thats a really old phone he has
@gleaming abyss It doesn't meet the minimum requirements?
Octacore 3gb ram @vocal minnow
But screen shows 98m
What configuration? @vocal minnow
@fading lily check #500002143382667308
But chipset is pretty outdated snapdragon 617 thats why it wont play the game
if someone's account gets banned due to use of 3rd party software such as gfx tool ir octopus there's a way to get unbanned or not as i think the ban us permanent
Its a 30d ban
@rapid dove sure?
@clear ocean You will recieve a time limit when you open the game right?
It can be 3 from 30d - 10years. @clear ocean
@gleaming abyss He might be able to play on low, tbh idk.
i am not the one who's banned its my friend who was using octopus to use controller
and he said its just saying ur banned because of using 3 rd party software
he said his account is banned for 10 years
any wayout to get his account back as we all know 10 year ban us just impractical if there's way to get his ban down to 30 days
@clear oceanyes recently octopus users are getting banned
But banned accounts cannot be unbanned until the ban term is completed
I play on low with 4gb ram snapdragon 815 lol
i cannot download beta obb file
@woven atlas so u mean his account has been banned for 10 years and nothing can be done and rather than that u think that anyone will play this game for next 10 years
Well you can't do a thing maybe you can click on file and appeal for your ban

@night dawn
